Really fresh and tasty subs. Friendly staff. Clean environment as well. I would eat there again.
(5)
Kevin O.
There isn't a lot I can add that other recent reviews hasn't touched on already. I went with the large turkey ham club sub. I expected much more for $15. I counted two slices of ham, two slices of turkey and one slice of provolone cheese. The lettuce was fresh and the roll light and tastes, but that's it. I don't see and real reason I would go back to this location, or any other for that matter. I'm left wondering what exactly did I pay for? Light Italian style bread and a little lettuce for $15 I guess sums it up.
(1)
Hailey C.
Love the subs, not so much the customer service. Last time I was in they got my bread choice mixed up and forgot my sauce on the side! Then when I asked for my sauce, the manager made it seem as if I was asking him to remake the entire order. Sorry for correcting your mistake? I guess that's what happens when you let someone young run a place like this. Next time we will go to the arrowhead location
(1)
Troy N.
Great food for a franchise! Nice helpful quick staff! Thanks Troy ( manager)?Fresh sliced meats with a decent amount of deli meat on your sandwich. They have cold subs, Philly cheesesteaks, salads, and wraps. Mikes way is a style they make your sandwich and worth trying . Short review while driving!!
(4)
Fancy Pants k.
I ordered a sandwich online picked it up and got it home and it was not what I ordered. I called and spoke with the manager who was initially very rude. She blamed me for the sandwich being wrong but said that I could get come in for a replacement later that week. When I ordered my replacement I ordered it online and paid intending to get a refund so that I didn't have to wait in line. Which is the whole point of online ordering. When the manager did the refund, She started to read my credit card number out loud in a store full of people while she was putting it in the computer. I had to ask her to stop. She didn't apologize and again blamed me for the mix up. Considering I was dealing with the store manager and received such poor service twice I will not be returning! They need to reconsider the management.
(1)
Cindy M.
Always friendly, helpful, fantastic service from this place. The food has never disappointed, either. Too many sub places have come and gone in surprise but I'm hoping this one will stay. When I need my sub fix, this is the place to go. Pleasantly surprised by the portions, service and taste for both cold and hot subs!
(5)
Jim N.
My favorite place for a sub in the area. #13 is my favorite and the pepper relish is amazing! You have to request it on your sub.
(5)
Shann M.
I don't know what all the rage is about this place. When they first opened in Surprise a lot of people were talking about how excited they were because Jersey Mikes is so great. I would beg to differ. This place is nothing special and is extremely overpriced! We have no problem spending money on good food.....but this place is far from 'worth' the money. The subs are mediocre to low quality. The sizes of the subs are odd at 5,7 and 15. And the prices range from $5 to $15 for a sub. I'm sorry but $15 for a sub is ridiculous. Buy the time you get chips and a drink you are close to $20......ugh...ya right! We have seen many sub shops come and go in Surprise.....this is probably the third one in the exact space and none before have last so I'm sure Jersey Mikes will be taking a hike very soon. Overpriced mediocre food does not last in Surprise. I'd suggest you go down the road to Mr. Goodcents who has been a valley staple for sometime now. They have a 15 inch sub for the price of Jersey Mikes medium sized sub.
(1)
Richard C.
Excellent place for a sub sandwich, all meat and cheeses are freshly cut in front of you (unlike Subway). Bread is always fresh and soft. A little on the spendy side but in my mind, you get what you pay for and if you want a FRESH sandwich this is the place to go. I'll be a returning customer for sure.
(5)
Jay K.
Love the food, love the service, Mike's way is the only way for me. This location often runs out of bread, however, and the cooked-in-house roast beef is inconsistently really good or really dry (overcooked).
(4)
Todd S.
Found a coupon in the mail for a regular sub meal (sub, chips, and soda) for $6.99 and went in for lunch the other day. Since it was my first visit at a Jersey Mike's, I asked the order taker her recommendation and she said I should go with the #13 - The Original Italian done Mike's Way (all the fixings). It was a good choice and a decent meal, but I noticed the prices without the coupon would have been pretty steep, so I will keep my eyes open for another coupon and try something else next time.
(3)
Lisa L.
Don't think I will be back I am not a fan of soggy cold sandwiches and cheap tasting deli meats. The girl behind the counter was great. She was very nice and friendly. That can make up for my trip. but that will never give my money back for my nasty sandwich. Sorry Jersey Mikes you may be good some but not this girl.
(1)
Holly R.
Awesome sub and polite quick service today! Will take this over subway any day. Picked the chicken hot sub, great meat products, actually really meat. Not that junk lunch meat from other places. Solid spot.
(5)
Shannon C.
Our oldest came from home work one evening and absolutely raved about this place so, seeing how we are always looking for something fresh and new in the West Valley, naturally my wife, daughter and I thought it might be a restaurant worth looking into. High priced doesn't begin to describe this place. Over priced is more like it. At a whopping $15.00 a sub (most subs are, on average, between $13.00 - $15.00 for a large) the amount of meat to vegetables and bread ratio is ridiculous. First off, the dressings they use are hardly existent. Couple that with the staples of the sandwich and for the price you would expect a healthy serving of the meats of your choice. Instead you get freshly shaved smatterings of both meat and cheese, and when it comes to the vegetables you almost have to beg for additional lettuce, tomato and pickle. The bread itself appeared flat and overcooked, and unlike it's competitors in the sub sandwich market, fell short of being light and full. The one and ONLY thing I can say that was a positive regarding my visit was that having chatted up the General Manager as he made our four sandwiches, he appeared to be a genuinely nice person - someone easy to get along with, friendly and courteous. As for the Jersey Mike's Subs experience as a whole...let's just say for my money I will not be going back any time soon.
(2)
S S.
Tried this sub shop for the first time today..very good sub..the"mini" is actually quite big i thought..i had the provolone ham and salami sandwhich on wheat served "mikes way" with some added toppings as well..very reasonable priced too which i was pleased with..staff were accomodating and restaurant was very clean! I will be back!
(4)
Nadine W.
What the heck happened to my favorite Jersey Mikes? No chips, no ice tea, no paper towels in bathroom , handling money and then going to make a sandwich wearing the same gloves and the worst offense !!! No provolone cheese!!!! The nbr 6 was not good without it .
(2)
Bell J.
My favorite sub shop by far. More meat, more flavor, more satisfaction!! This location has been good for me just like every other location I've been to. A must have in any neighborhood! I recommend the club.
(5)
Scott R.
I got a sub there once and I will never go back. There is very little meat and cheese on the sub I got and very little flavor. They definitely are overpriced for what you get.
(1)
Teresa R.
Horrible service with very poor food handling skills. The lady was too busy talking to get the order right and kept interrupting the customers during the order to talk to staff. No wonder all the orders were messed up. I should have known when the lady ahead of me had to shout to the guy "no mayo" for the third time my order would be a mess. His response and the managers was "well it comes with it". Apparently no individualization of orders is allowed.
(1)
Mike W.
Jersey Mike subs are the best! When we come to Surprise we always make sure we eat there. Fresh meats and bread and great friendly service.
(5)
Amanda K.
Love overpriced subs? Then this is your place! They're super skimpy on the toppings and also, they didn't have any wheat bread when we were there for lunch on Sunday 6/21. Not sure why my husband wanted to go there so bad but I know we won't be back! We could have dined at a full service restaurant for what we paid for two subs! Which is what we're going to do next time...
(2)
Louis D.
I cannot express how cool these people are, my sandwiches are always spot on and the people are so friendly I can't even imagine going to jimmy johns
(5)
Melinda S.
I just ate at Jersey Mike's Subs and the service is what inspired me to write this review! They were polite, helpful, and friendly! I will definitely be bringing my family back to eat here. I had the #7 Turkey and provolone. I really enjoyed the spices and the meat was very good. Its definitely a wet sandwich. Even when one of the girls was on break (she prepared my sandwich) she asked me how I liked it before I left. She offered ways for me to customize it next time I come. I can't say enough how personalized the experience was. You should go there for a good sub and great service!
(5)
Big J.
Happy to have a Jersey Mikes in Surprise, AZ. Been here 4 times and the have never disappointed! This location is extremely busy Yet, they are very good at working through the crowds.
(5)
Sarah M.
My bread was very dry but my husband and brother liked theirs so I give them 2 stars for that reason. $28 for 3 sandwiches was too much. I won't be a return customer.
(2)
Patricia C.
So happy Jersey Mikes now in Surprise! They have the best! More meat, good service too. Now we will know where to eat! So happy!
(5)
Sara A.
I have only been to this restaurant twice and I have to say that I am a fan. This place makes Subway look really bad! Not only is the staff here very friendly and good at their jobs but the food there is just delicious. I Love the fact that everything is cut fresh before your eyes instead of wondering how long its been sitting in this nasty tub out in the room temperature air. A big thumbs up.
(4)
Kitship L.
4 stars because I LOVE Jersey Mike's subs. The girls working behind the counter were so-so when it came to customer service. Again, delicious subs! So much better than Jimmy John's and Which Wich (in my opinion)!
(4)
Nicole S.
Now this is an east coast sub! Bread isn't too soft & everything is fresh! Plus the cheese steaks are the best I've found here in AZ (though they really need to add french fries to the menu :) I go here at least once a week and it's great each time!
(5)
Laura D.
Seriously yummy sandwiches at a reasonable price! Made fresh right in front of you and way better send some of the other sandwich places locally
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Eric H.
Really fresh and tasty subs. Friendly staff. Clean environment as well. I would eat there again.
(5)Kevin O.
There isn't a lot I can add that other recent reviews hasn't touched on already. I went with the large turkey ham club sub. I expected much more for $15. I counted two slices of ham, two slices of turkey and one slice of provolone cheese. The lettuce was fresh and the roll light and tastes, but that's it. I don't see and real reason I would go back to this location, or any other for that matter. I'm left wondering what exactly did I pay for? Light Italian style bread and a little lettuce for $15 I guess sums it up.
(1)Hailey C.
Love the subs, not so much the customer service. Last time I was in they got my bread choice mixed up and forgot my sauce on the side! Then when I asked for my sauce, the manager made it seem as if I was asking him to remake the entire order. Sorry for correcting your mistake? I guess that's what happens when you let someone young run a place like this. Next time we will go to the arrowhead location
(1)Troy N.
Great food for a franchise! Nice helpful quick staff! Thanks Troy ( manager)?Fresh sliced meats with a decent amount of deli meat on your sandwich. They have cold subs, Philly cheesesteaks, salads, and wraps. Mikes way is a style they make your sandwich and worth trying . Short review while driving!!
(4)Fancy Pants k.
I ordered a sandwich online picked it up and got it home and it was not what I ordered. I called and spoke with the manager who was initially very rude. She blamed me for the sandwich being wrong but said that I could get come in for a replacement later that week. When I ordered my replacement I ordered it online and paid intending to get a refund so that I didn't have to wait in line. Which is the whole point of online ordering. When the manager did the refund, She started to read my credit card number out loud in a store full of people while she was putting it in the computer. I had to ask her to stop. She didn't apologize and again blamed me for the mix up. Considering I was dealing with the store manager and received such poor service twice I will not be returning! They need to reconsider the management.
(1)Cindy M.
Always friendly, helpful, fantastic service from this place. The food has never disappointed, either. Too many sub places have come and gone in surprise but I'm hoping this one will stay. When I need my sub fix, this is the place to go. Pleasantly surprised by the portions, service and taste for both cold and hot subs!
(5)Jim N.
My favorite place for a sub in the area. #13 is my favorite and the pepper relish is amazing! You have to request it on your sub.
(5)Shann M.
I don't know what all the rage is about this place. When they first opened in Surprise a lot of people were talking about how excited they were because Jersey Mikes is so great. I would beg to differ. This place is nothing special and is extremely overpriced! We have no problem spending money on good food.....but this place is far from 'worth' the money. The subs are mediocre to low quality. The sizes of the subs are odd at 5,7 and 15. And the prices range from $5 to $15 for a sub. I'm sorry but $15 for a sub is ridiculous. Buy the time you get chips and a drink you are close to $20......ugh...ya right! We have seen many sub shops come and go in Surprise.....this is probably the third one in the exact space and none before have last so I'm sure Jersey Mikes will be taking a hike very soon. Overpriced mediocre food does not last in Surprise. I'd suggest you go down the road to Mr. Goodcents who has been a valley staple for sometime now. They have a 15 inch sub for the price of Jersey Mikes medium sized sub.
(1)Richard C.
Excellent place for a sub sandwich, all meat and cheeses are freshly cut in front of you (unlike Subway). Bread is always fresh and soft. A little on the spendy side but in my mind, you get what you pay for and if you want a FRESH sandwich this is the place to go. I'll be a returning customer for sure.
(5)Jay K.
Love the food, love the service, Mike's way is the only way for me. This location often runs out of bread, however, and the cooked-in-house roast beef is inconsistently really good or really dry (overcooked).
(4)Todd S.
Found a coupon in the mail for a regular sub meal (sub, chips, and soda) for $6.99 and went in for lunch the other day. Since it was my first visit at a Jersey Mike's, I asked the order taker her recommendation and she said I should go with the #13 - The Original Italian done Mike's Way (all the fixings). It was a good choice and a decent meal, but I noticed the prices without the coupon would have been pretty steep, so I will keep my eyes open for another coupon and try something else next time.
(3)Lisa L.
Don't think I will be back I am not a fan of soggy cold sandwiches and cheap tasting deli meats. The girl behind the counter was great. She was very nice and friendly. That can make up for my trip. but that will never give my money back for my nasty sandwich. Sorry Jersey Mikes you may be good some but not this girl.
(1)Holly R.
Awesome sub and polite quick service today! Will take this over subway any day. Picked the chicken hot sub, great meat products, actually really meat. Not that junk lunch meat from other places. Solid spot.
(5)Shannon C.
Our oldest came from home work one evening and absolutely raved about this place so, seeing how we are always looking for something fresh and new in the West Valley, naturally my wife, daughter and I thought it might be a restaurant worth looking into. High priced doesn't begin to describe this place. Over priced is more like it. At a whopping $15.00 a sub (most subs are, on average, between $13.00 - $15.00 for a large) the amount of meat to vegetables and bread ratio is ridiculous. First off, the dressings they use are hardly existent. Couple that with the staples of the sandwich and for the price you would expect a healthy serving of the meats of your choice. Instead you get freshly shaved smatterings of both meat and cheese, and when it comes to the vegetables you almost have to beg for additional lettuce, tomato and pickle. The bread itself appeared flat and overcooked, and unlike it's competitors in the sub sandwich market, fell short of being light and full. The one and ONLY thing I can say that was a positive regarding my visit was that having chatted up the General Manager as he made our four sandwiches, he appeared to be a genuinely nice person - someone easy to get along with, friendly and courteous. As for the Jersey Mike's Subs experience as a whole...let's just say for my money I will not be going back any time soon.
(2)S S.
Tried this sub shop for the first time today..very good sub..the"mini" is actually quite big i thought..i had the provolone ham and salami sandwhich on wheat served "mikes way" with some added toppings as well..very reasonable priced too which i was pleased with..staff were accomodating and restaurant was very clean! I will be back!
(4)Nadine W.
What the heck happened to my favorite Jersey Mikes? No chips, no ice tea, no paper towels in bathroom , handling money and then going to make a sandwich wearing the same gloves and the worst offense !!! No provolone cheese!!!! The nbr 6 was not good without it .
(2)Bell J.
My favorite sub shop by far. More meat, more flavor, more satisfaction!! This location has been good for me just like every other location I've been to. A must have in any neighborhood! I recommend the club.
(5)Scott R.
I got a sub there once and I will never go back. There is very little meat and cheese on the sub I got and very little flavor. They definitely are overpriced for what you get.
(1)Teresa R.
Horrible service with very poor food handling skills. The lady was too busy talking to get the order right and kept interrupting the customers during the order to talk to staff. No wonder all the orders were messed up. I should have known when the lady ahead of me had to shout to the guy "no mayo" for the third time my order would be a mess. His response and the managers was "well it comes with it". Apparently no individualization of orders is allowed.
(1)Mike W.
Jersey Mike subs are the best! When we come to Surprise we always make sure we eat there. Fresh meats and bread and great friendly service.
(5)Amanda K.
Love overpriced subs? Then this is your place! They're super skimpy on the toppings and also, they didn't have any wheat bread when we were there for lunch on Sunday 6/21. Not sure why my husband wanted to go there so bad but I know we won't be back! We could have dined at a full service restaurant for what we paid for two subs! Which is what we're going to do next time...
(2)Louis D.
I cannot express how cool these people are, my sandwiches are always spot on and the people are so friendly I can't even imagine going to jimmy johns
(5)Melinda S.
I just ate at Jersey Mike's Subs and the service is what inspired me to write this review! They were polite, helpful, and friendly! I will definitely be bringing my family back to eat here. I had the #7 Turkey and provolone. I really enjoyed the spices and the meat was very good. Its definitely a wet sandwich. Even when one of the girls was on break (she prepared my sandwich) she asked me how I liked it before I left. She offered ways for me to customize it next time I come. I can't say enough how personalized the experience was. You should go there for a good sub and great service!
(5)Big J.
Happy to have a Jersey Mikes in Surprise, AZ. Been here 4 times and the have never disappointed! This location is extremely busy Yet, they are very good at working through the crowds.
(5)Sarah M.
My bread was very dry but my husband and brother liked theirs so I give them 2 stars for that reason. $28 for 3 sandwiches was too much. I won't be a return customer.
(2)Patricia C.
So happy Jersey Mikes now in Surprise! They have the best! More meat, good service too. Now we will know where to eat! So happy!
(5)Sara A.
I have only been to this restaurant twice and I have to say that I am a fan. This place makes Subway look really bad! Not only is the staff here very friendly and good at their jobs but the food there is just delicious. I Love the fact that everything is cut fresh before your eyes instead of wondering how long its been sitting in this nasty tub out in the room temperature air. A big thumbs up.
(4)Kitship L.
4 stars because I LOVE Jersey Mike's subs. The girls working behind the counter were so-so when it came to customer service. Again, delicious subs! So much better than Jimmy John's and Which Wich (in my opinion)!
(4)Nicole S.
Now this is an east coast sub! Bread isn't too soft & everything is fresh! Plus the cheese steaks are the best I've found here in AZ (though they really need to add french fries to the menu :) I go here at least once a week and it's great each time!
(5)Laura D.
Seriously yummy sandwiches at a reasonable price! Made fresh right in front of you and way better send some of the other sandwich places locally
(4)