Love dunkin donuts but unfortunately this location is the closest to our house, and I hate leaving bad reviews but as someone who works in customer service I feel the need to complain. I have family in town from out of state where there are no DD and so my Aunt and I ran in to get some donuts. We finished paying and my aunt accidentally knocked over the yellow wet floor sign, I looked at the two employees behind the register, a young guy and a girl with a bunch of tattoos were whispering to each other, my aunt was trying to recover from the shock of the loud sound we were giggling, and with our hands full of our donut orders we couldn't pick up the sign. I thanked them for serving us... While they didn't acknowledge us thanking them and apologizing for knocking over the sign due to them still whispering and glaring at us. We started to walk to the door, and the girl with tattoos yells "I'll pick it up!" I turn and apologize again and say thank you, in a super friendly tone. She said it 2 more times and I looked her In the face and said thank you so much, and she said "I got it" and I just smiled at her and she didn't smile or say its ok or nothing. My aunt and I kinda had a laugh about her poor customer service and snarky attitude but when we got home our donuts were DRY!!!! ugh why DD you let me and my visitors down!
(1)
Shannon B.
Ugh. Disappointed AGAIN. Every time we go to this particular dunkin' we are greatly disappointed in their donut selection. So I decided to not be a content complainer And email corporate dunkin' donuts customer service. I got a prompt reply, including an apology, a plan on how they will be improving, and a coupon for a free half dozen donuts. I was so excited! So after 2 and a half months of not going simply because I've been broke we go for coffee and donuts and they only have three types of donuts available, two of the kinds (lemon and pumpkin) they only have 3 ready and the other type is just the plain "old fashioned" donuts, ew. They took forever to make our coffees despite not being busy (only one woman who ordered a bagel besides us), and the woman who took our order clearly had no idea what she was doing. Overall I'm most upset about the donut situation and misleading customer service interaction I had, I will be going to Star Donuts and/or Starbucks from now on which breaks my heart being a New England gal.
(1)
Angela J.
This location sucks. The employees are always rude and they're ALWAYS out of the donuts I want. I won't buy lattes here anymore because whenever I do, it's no exaggeration, only half a cup full. I'll be looking for a new place to spend my money.
(2)
Angie K.
First visit...great location with a drive thru but disappointing...not the friendliest of people. Ordered a coffee a couple of doughnuts and a shot cup of whip cream. The manager came over and said we can't give you whip cream. What! I said well you are the only location that will not allow me to pay for a cup of whip cream. I said put it in a small coffee cup then and charge me for a coffee. So for $1.89 I have a happy Saint Bernard who got his cup of whip cream.
(2)
Christopher M.
Conveniently located in Surprise right after the entrance/exit ramps to the 303 and a couple stores next the Safeway supermarket. Parking is sufficient. The establishment was a bit dirty (-1) - tables were dirty and floor was dirty. It was well lit and not too cramped. At the time I visited, it was empty which was a plus for me. Staff was friendly and service was fast. Food items didn't taste fresh, though not stale as I had a glazed donut and another in my party had a reduced-fat muffin. Also complemented the order with a Hazelnut Swirl latte which was cold and tasty. Will be back because it's conveniently located for me and I'm a fan of Dunkin Donuts.
(4)
Ronda B.
Fast friendly service. Coffee and a fresh donut were as expected -- here at 10 am and donuts were pretty picked through, so choices were limited- the store was very dirty trash overflowing floors not swept - unpleasant atmosphere.
(2)
Kristina A.
It seems like the baristas never get my coffee right & I only order from two different iced coffee flavors. They can also be so rude. Unfortunately, it's the closest DD close to me. I'm always afraid to go to this DD because they rarely get my order correct, so I rarely go as well. Hopefully they improve...
(1)
Jake A.
I have concerns about their food handling practices at this location. The issue has been previously brought to their attention and yet it continues. The issue stems around the cashiers wearing gloves while handling credit cards, cash, etc and then handling the doughnuts with the same dirty gloves.
(1)
Kyle W.
Terrible service, rude staff! I order my coffee the same way I have always ordered it living back east for 20 years... I drove here to live, ordering at Dunkin locations across the country - never had a problem till this place. It's close to my house so that was convenient, but to always order coffee the same way, every single day, and it never comes out the same and almost never right is just ridiculous. And when I have to ask for extra cream and extra sugar they seem totally annoyed. After a year and a half of this aggravation, I stopped going. I have gotten an iced coffee every day of my life, religiously. ... and cuz of this place I can't and that really pissed me off. As a bartender, I also make drinks for a living and if I got a customers drink wrong daily, I would first of all be really stupid, and also fired. I can only have iced coffee now on my days off when I have time to drive to the one far down on Bell in the Cobblestone gas station. At this location, they make it PERFECT and the staff is so friendly, if u have the time, make the drive and save yourself the aggravation.
(1)
Mark C.
Best service Ive seen in the valley. Every time Ive came to this location for my caramel mocha iced coffee, the service is always great and some of them even remember my order. I think Im becoming a usual here. My order has came out perfect every time.
(5)
Wacey C.
Still sooooooo slow!!!!! This store needs to take lessons from the Dunkin Donut stores back east where customer service is beyond excellent and the staff hustles!!!
(1)
Tina S.
I have never had bad service here, but the donut selection is the same as a local supermarket. With that said, they do make some good specialty donuts. I do not go here a lot, but I will continue to go when they have new flavors.
(3)
Laura S.
Never going here again. They offer a free coffee when the cardnials win... Just went to redeem it I was told it's no longer valid and its only good for 24 hours. I got the offer at 6 am it's 8:30 pm... Hasn't been 24 hours. Most of the employees are stoned when you go in there and the rest are missing teeth it's gross. No thanks! I'll spend the extra money and go to Starbucks where the coffee tastes better and they hire high quality people to work there.
(1)
Roxy H.
I love Dunkin Donuts - They have seriously good coffee, their larges are super gulps of lattes (which being the coffee whore I am, I love it!) and aren't pricey at all! They obviously have good donuts, but their breakfast sandwiches are pretty amazing as well. But I mostly love the fact that it's a drive through and I don't have to drag my lazy butt out of my car to get my coffee and carb fix!
(4)
Mamma W.
The spinach artichoke bagel is the bomb! Yum yum. The pumpkin pie doughnut was awful. It tasted nothing like pumpkin pie or anything like pumpkin at all.
(4)
Edward D.
One things I learned about this area is the only donuts you are going to find are Dunkin Donuts, and what ever donuts they have at the bakery section in the local super market. With that said, they have an awesome breakfast selection! My favorite is their egg whites and vegi flat bread!! Just a great taste, wife loves their hash browns! Donuts are OK, nothing like a mom and pops shop! Can not find any around here! Seems you have to go further east of here to find one? But since it's here, can not complain to much about it. It does it's job!
(3)
Brenna M.
Came here before running around. We ordered a sausage and egg cresant, 3 Chocolate iced with sprinkle donuts, and 1 glazed donut. We also ordered a large carmel iced coffee with extra carmel and a coke along with a cup of ice. Our total came out to 12.20 which was fine. When we got our order they didnt even give us the cup of ice we paid for, and when we asked for it they gave us the cup of ice with no lid and no straw. Also they place the napkins in the bag with the donuts. Chocolate icing alllll over the napkins... Arent they supposed to place each donut in wax paper type stuff? How do we know they even have gloves on while getting these donuts into the bags? The donuts seemed to be very freshly made.. As if they just iced them because the icing hasnt even set yet and it was dripping every time i tried to take a bite. They were fresh and tasted pretty good but the service here is terrible and they do not have good order accuracy. This needs to be improved on because they just lost a person who loves donuts and coffee.. Me. I will take my business elsewhere until they know how to package food in their bags and actually get an order right.
(2)
Lisa L.
99 cent iced tea and ice coffee all summer long !!!
(5)
Shann M.
We like a good donut every once in awhile. Dunkin Donuts is usually great...but this Surprise one blows. There is nothing worse than having a craving for a Bavarian creme donut, just to get there and find out that they do not have any. This is the norm for this Dunkin. Every time we go there they never have the Bavarian creme donut. If it is soooo popular you would think they would want to keep them in stock so they could profit off of them. Guess that is not the case with this place.
(2)
George F.
Prior to moving to Arizona I lived in Massachusetts where there is a DD's every 100 feet. My daily coffee was a medium Turbo... twice a day for around the past 7-years, with the exception of whichever holidays they were closed. When I arrived in AZ I was excited to find a DD's 5-mins from my house. The first day I went in for whatever reason they could not get my order correct - medium Turbo, light, 2 sweet and lows. This was the SAME way I've been ordering it for 7-years. By the fourth consecutive day the manager (I think his name was Tim) noticed that I seemed to be coming in after going through the drive-thru and questioned what was wrong. I explained that for whatever reason, my Turbo was getting sugar added, or was way to dark to be considered light, or the espresso shot was completely omitted. I also explained this had been going on for 4-days. After around 20-consecutive days - and honestly expecting the order to be messed up - the manager once again noticed me coming inside to fix my order. This time he asked me to repeat my order - Turbo, light, 2 sweet and lows - and proceeded to explain that it was MY fault that the Turbo was being made incorrectly. He told me that I shouldn't say "light" I should say "extra cream". Really? I had no idea Dunkin Donuts of Arizona had an inability to decipher the word "light" as meaning just that... LIGHT! He made me my coffee and out the door I walked.... NEVER to go back again. The next morning I discovered my new love - a Starbucks medium caramel latte, 6 pumps, breve'. Starbucks... a place I never stopped at because of my admiration for the fantastic service I had received for countless years even before discovering the DD's Turbo. Thanks to the Surprise Dunkin Donuts I'm now a Starbucks Gold Card carrying member! I gave this DD's 2-Stars because although they lost a 30+ year Dunkin Donuts customer, it is always clean and bright and they have a nice outdoor seating area. Unfortunately, they don't know how to make a medium Turbo, light, with 2 sweet and lows.
(2)
Kenji F.
Nice clean place, plenty of seating, great expanded menu selection. I would definitely eat here again.
(4)
Robin C.
Been in the customer service industry for 25 years and will never step foot in this place again. I had come in to redeem a couple of free coffees one sent for my birthday and one sent for being a part of the Dunkin Donuts perks club. Being new to the club I was not sure how to present the coupons so I pulled up my email and showed the cashier Chelsea. The birthday coupon was good for any type or size of drink ,when I ordered my drink she explained that I could not get a latte I showed her the email and it specifically said lattes hot chocolate etc. She then agreed said ok someone tried to use one earlier that didn't include lattes ok. I then showed my second free coupon for earning perks points to get my daughter a beverage. And it wouldn't pull up the barcode. She then called her manager Candice over. And she made no eye contact with me at all but just took a look at my phone and made some comment about it being from Facebook and we can't use it. Well I'm not a part of any social media so that wasn't true. Candice then just walked away and I showed Chelsea my email coupon directly from Dunkin Donuts and then Chelsea said well yeah the manager just explain that you can only get one free beverage a month. I just wish that manager could have made eye contact with me and explained that same thing to me. I had no idea and the fact that she wouldn't take the time to communicate that is completely unprofessional. I was made to feel as if I was a second class citizen trying to get a freebie. I explained nevermind on the second beverage and I went over to wait for my birthday drink. I stood there for nearly 10 minutes watching everybody come and go and get their drinks I also saw Candice eagerly helping every regular and very friendly with every other customer that came to her line and that just floored me. Why I was singled out and treated so poorly it is discouraging and baffling I will never step foot in that place again and couldn't believe how I was treated .....oh yes they forgot about me and never called out my drink so I had to ask the barista if she could please make it for me which she did and was the only polite and kind person at the line. Tragic.
(1)
Jennifer W.
Knock knock.. Who's there... Donut... Donut who... Donut just read the reviews, eat one! The drive thru is a little odd being in a strip mall. However it's a donut shop up here in Surprise. By the kids school, so I can drop them off and get a quick bite to eat on my way back home.
(4)
Courtney B.
Great Dunkin location. They are always fast and friendly! Iced coffee and iced lattes are great! Hot coffee is too, but I order with 1/2 sugar.
(5)
Simon E.
Maybe it was late in the day, and maybe they'd just been supremely busy. I don't know what hit that place but it was filthy. Every table I attempted to sit at was covered in crud and crumbs and the floor was a sticky mess too - even the staff looked disheveled and tired. The donuts were yum, bt wow, that place needs a deep clean......eurgh!
Cheyanne S.
Love dunkin donuts but unfortunately this location is the closest to our house, and I hate leaving bad reviews but as someone who works in customer service I feel the need to complain. I have family in town from out of state where there are no DD and so my Aunt and I ran in to get some donuts. We finished paying and my aunt accidentally knocked over the yellow wet floor sign, I looked at the two employees behind the register, a young guy and a girl with a bunch of tattoos were whispering to each other, my aunt was trying to recover from the shock of the loud sound we were giggling, and with our hands full of our donut orders we couldn't pick up the sign. I thanked them for serving us... While they didn't acknowledge us thanking them and apologizing for knocking over the sign due to them still whispering and glaring at us. We started to walk to the door, and the girl with tattoos yells "I'll pick it up!" I turn and apologize again and say thank you, in a super friendly tone. She said it 2 more times and I looked her In the face and said thank you so much, and she said "I got it" and I just smiled at her and she didn't smile or say its ok or nothing. My aunt and I kinda had a laugh about her poor customer service and snarky attitude but when we got home our donuts were DRY!!!! ugh why DD you let me and my visitors down!
(1)Shannon B.
Ugh. Disappointed AGAIN. Every time we go to this particular dunkin' we are greatly disappointed in their donut selection. So I decided to not be a content complainer And email corporate dunkin' donuts customer service. I got a prompt reply, including an apology, a plan on how they will be improving, and a coupon for a free half dozen donuts. I was so excited! So after 2 and a half months of not going simply because I've been broke we go for coffee and donuts and they only have three types of donuts available, two of the kinds (lemon and pumpkin) they only have 3 ready and the other type is just the plain "old fashioned" donuts, ew. They took forever to make our coffees despite not being busy (only one woman who ordered a bagel besides us), and the woman who took our order clearly had no idea what she was doing. Overall I'm most upset about the donut situation and misleading customer service interaction I had, I will be going to Star Donuts and/or Starbucks from now on which breaks my heart being a New England gal.
(1)Angela J.
This location sucks. The employees are always rude and they're ALWAYS out of the donuts I want. I won't buy lattes here anymore because whenever I do, it's no exaggeration, only half a cup full. I'll be looking for a new place to spend my money.
(2)Angie K.
First visit...great location with a drive thru but disappointing...not the friendliest of people. Ordered a coffee a couple of doughnuts and a shot cup of whip cream. The manager came over and said we can't give you whip cream. What! I said well you are the only location that will not allow me to pay for a cup of whip cream. I said put it in a small coffee cup then and charge me for a coffee. So for $1.89 I have a happy Saint Bernard who got his cup of whip cream.
(2)Christopher M.
Conveniently located in Surprise right after the entrance/exit ramps to the 303 and a couple stores next the Safeway supermarket. Parking is sufficient. The establishment was a bit dirty (-1) - tables were dirty and floor was dirty. It was well lit and not too cramped. At the time I visited, it was empty which was a plus for me. Staff was friendly and service was fast. Food items didn't taste fresh, though not stale as I had a glazed donut and another in my party had a reduced-fat muffin. Also complemented the order with a Hazelnut Swirl latte which was cold and tasty. Will be back because it's conveniently located for me and I'm a fan of Dunkin Donuts.
(4)Ronda B.
Fast friendly service. Coffee and a fresh donut were as expected -- here at 10 am and donuts were pretty picked through, so choices were limited- the store was very dirty trash overflowing floors not swept - unpleasant atmosphere.
(2)Kristina A.
It seems like the baristas never get my coffee right & I only order from two different iced coffee flavors. They can also be so rude. Unfortunately, it's the closest DD close to me. I'm always afraid to go to this DD because they rarely get my order correct, so I rarely go as well. Hopefully they improve...
(1)Jake A.
I have concerns about their food handling practices at this location. The issue has been previously brought to their attention and yet it continues. The issue stems around the cashiers wearing gloves while handling credit cards, cash, etc and then handling the doughnuts with the same dirty gloves.
(1)Kyle W.
Terrible service, rude staff! I order my coffee the same way I have always ordered it living back east for 20 years... I drove here to live, ordering at Dunkin locations across the country - never had a problem till this place. It's close to my house so that was convenient, but to always order coffee the same way, every single day, and it never comes out the same and almost never right is just ridiculous. And when I have to ask for extra cream and extra sugar they seem totally annoyed. After a year and a half of this aggravation, I stopped going. I have gotten an iced coffee every day of my life, religiously. ... and cuz of this place I can't and that really pissed me off. As a bartender, I also make drinks for a living and if I got a customers drink wrong daily, I would first of all be really stupid, and also fired. I can only have iced coffee now on my days off when I have time to drive to the one far down on Bell in the Cobblestone gas station. At this location, they make it PERFECT and the staff is so friendly, if u have the time, make the drive and save yourself the aggravation.
(1)Mark C.
Best service Ive seen in the valley. Every time Ive came to this location for my caramel mocha iced coffee, the service is always great and some of them even remember my order. I think Im becoming a usual here. My order has came out perfect every time.
(5)Wacey C.
Still sooooooo slow!!!!! This store needs to take lessons from the Dunkin Donut stores back east where customer service is beyond excellent and the staff hustles!!!
(1)Tina S.
I have never had bad service here, but the donut selection is the same as a local supermarket. With that said, they do make some good specialty donuts. I do not go here a lot, but I will continue to go when they have new flavors.
(3)Laura S.
Never going here again. They offer a free coffee when the cardnials win... Just went to redeem it I was told it's no longer valid and its only good for 24 hours. I got the offer at 6 am it's 8:30 pm... Hasn't been 24 hours. Most of the employees are stoned when you go in there and the rest are missing teeth it's gross. No thanks! I'll spend the extra money and go to Starbucks where the coffee tastes better and they hire high quality people to work there.
(1)Roxy H.
I love Dunkin Donuts - They have seriously good coffee, their larges are super gulps of lattes (which being the coffee whore I am, I love it!) and aren't pricey at all! They obviously have good donuts, but their breakfast sandwiches are pretty amazing as well. But I mostly love the fact that it's a drive through and I don't have to drag my lazy butt out of my car to get my coffee and carb fix!
(4)Mamma W.
The spinach artichoke bagel is the bomb! Yum yum. The pumpkin pie doughnut was awful. It tasted nothing like pumpkin pie or anything like pumpkin at all.
(4)Edward D.
One things I learned about this area is the only donuts you are going to find are Dunkin Donuts, and what ever donuts they have at the bakery section in the local super market. With that said, they have an awesome breakfast selection! My favorite is their egg whites and vegi flat bread!! Just a great taste, wife loves their hash browns! Donuts are OK, nothing like a mom and pops shop! Can not find any around here! Seems you have to go further east of here to find one? But since it's here, can not complain to much about it. It does it's job!
(3)Brenna M.
Came here before running around. We ordered a sausage and egg cresant, 3 Chocolate iced with sprinkle donuts, and 1 glazed donut. We also ordered a large carmel iced coffee with extra carmel and a coke along with a cup of ice. Our total came out to 12.20 which was fine. When we got our order they didnt even give us the cup of ice we paid for, and when we asked for it they gave us the cup of ice with no lid and no straw. Also they place the napkins in the bag with the donuts. Chocolate icing alllll over the napkins... Arent they supposed to place each donut in wax paper type stuff? How do we know they even have gloves on while getting these donuts into the bags? The donuts seemed to be very freshly made.. As if they just iced them because the icing hasnt even set yet and it was dripping every time i tried to take a bite. They were fresh and tasted pretty good but the service here is terrible and they do not have good order accuracy. This needs to be improved on because they just lost a person who loves donuts and coffee.. Me. I will take my business elsewhere until they know how to package food in their bags and actually get an order right.
(2)Lisa L.
99 cent iced tea and ice coffee all summer long !!!
(5)Shann M.
We like a good donut every once in awhile. Dunkin Donuts is usually great...but this Surprise one blows. There is nothing worse than having a craving for a Bavarian creme donut, just to get there and find out that they do not have any. This is the norm for this Dunkin. Every time we go there they never have the Bavarian creme donut. If it is soooo popular you would think they would want to keep them in stock so they could profit off of them. Guess that is not the case with this place.
(2)George F.
Prior to moving to Arizona I lived in Massachusetts where there is a DD's every 100 feet. My daily coffee was a medium Turbo... twice a day for around the past 7-years, with the exception of whichever holidays they were closed. When I arrived in AZ I was excited to find a DD's 5-mins from my house. The first day I went in for whatever reason they could not get my order correct - medium Turbo, light, 2 sweet and lows. This was the SAME way I've been ordering it for 7-years. By the fourth consecutive day the manager (I think his name was Tim) noticed that I seemed to be coming in after going through the drive-thru and questioned what was wrong. I explained that for whatever reason, my Turbo was getting sugar added, or was way to dark to be considered light, or the espresso shot was completely omitted. I also explained this had been going on for 4-days. After around 20-consecutive days - and honestly expecting the order to be messed up - the manager once again noticed me coming inside to fix my order. This time he asked me to repeat my order - Turbo, light, 2 sweet and lows - and proceeded to explain that it was MY fault that the Turbo was being made incorrectly. He told me that I shouldn't say "light" I should say "extra cream". Really? I had no idea Dunkin Donuts of Arizona had an inability to decipher the word "light" as meaning just that... LIGHT! He made me my coffee and out the door I walked.... NEVER to go back again. The next morning I discovered my new love - a Starbucks medium caramel latte, 6 pumps, breve'. Starbucks... a place I never stopped at because of my admiration for the fantastic service I had received for countless years even before discovering the DD's Turbo. Thanks to the Surprise Dunkin Donuts I'm now a Starbucks Gold Card carrying member! I gave this DD's 2-Stars because although they lost a 30+ year Dunkin Donuts customer, it is always clean and bright and they have a nice outdoor seating area. Unfortunately, they don't know how to make a medium Turbo, light, with 2 sweet and lows.
(2)Kenji F.
Nice clean place, plenty of seating, great expanded menu selection. I would definitely eat here again.
(4)Robin C.
Been in the customer service industry for 25 years and will never step foot in this place again. I had come in to redeem a couple of free coffees one sent for my birthday and one sent for being a part of the Dunkin Donuts perks club. Being new to the club I was not sure how to present the coupons so I pulled up my email and showed the cashier Chelsea. The birthday coupon was good for any type or size of drink ,when I ordered my drink she explained that I could not get a latte I showed her the email and it specifically said lattes hot chocolate etc. She then agreed said ok someone tried to use one earlier that didn't include lattes ok. I then showed my second free coupon for earning perks points to get my daughter a beverage. And it wouldn't pull up the barcode. She then called her manager Candice over. And she made no eye contact with me at all but just took a look at my phone and made some comment about it being from Facebook and we can't use it. Well I'm not a part of any social media so that wasn't true. Candice then just walked away and I showed Chelsea my email coupon directly from Dunkin Donuts and then Chelsea said well yeah the manager just explain that you can only get one free beverage a month. I just wish that manager could have made eye contact with me and explained that same thing to me. I had no idea and the fact that she wouldn't take the time to communicate that is completely unprofessional. I was made to feel as if I was a second class citizen trying to get a freebie. I explained nevermind on the second beverage and I went over to wait for my birthday drink. I stood there for nearly 10 minutes watching everybody come and go and get their drinks I also saw Candice eagerly helping every regular and very friendly with every other customer that came to her line and that just floored me. Why I was singled out and treated so poorly it is discouraging and baffling I will never step foot in that place again and couldn't believe how I was treated .....oh yes they forgot about me and never called out my drink so I had to ask the barista if she could please make it for me which she did and was the only polite and kind person at the line. Tragic.
(1)Jennifer W.
Knock knock.. Who's there... Donut... Donut who... Donut just read the reviews, eat one! The drive thru is a little odd being in a strip mall. However it's a donut shop up here in Surprise. By the kids school, so I can drop them off and get a quick bite to eat on my way back home.
(4)Courtney B.
Great Dunkin location. They are always fast and friendly! Iced coffee and iced lattes are great! Hot coffee is too, but I order with 1/2 sugar.
(5)Simon E.
Maybe it was late in the day, and maybe they'd just been supremely busy. I don't know what hit that place but it was filthy. Every table I attempted to sit at was covered in crud and crumbs and the floor was a sticky mess too - even the staff looked disheveled and tired. The donuts were yum, bt wow, that place needs a deep clean......eurgh!
(2)David L.
Great coffee and great service from David.
(5)