Packed on a Thursday afternoon. They were able to seat our party of 8 without any issues. Food was fine.
(3)
John L.
hey guess what nope havent been back! that is all.
(1)
Carrie R.
After contacting the company about my experience, I received a followup call from the manager Paul. Not only was he very nice and professional, he didn't make any excuses and agreed that the service the night we were there was very lacking in the restaurant. He offered a gift card to return and experience the restaurant again. I appreciate when a company not only fixes their mistakes, but does it in a very honest and non-excuse making manner.
(4)
Paul V.
This place is a chain, so I'll keep this brief. The burgers are just ok. Nothing special and definitely don't come anywhere near my Best Burgers of Phoeinx list. I had the Royal Burger or whatever it is called. Look, it's the one with the egg on it ok? Anyway, the egg is way too done. I'd prefer over easy or medium at the most, but this sucker was way over hard. Not a fan so I 86ed the thing. Way too much mayo on it too. The fries are decent, mozarella sticks too. Nothing amazing here. I did enjoy the chocolate shake though. The two times I have been to this location the service has been pretty poor. Nothing I'm in the mood to get into right now, but the hostess was lame and the waitress subpar. Funny tip: when they ask if you've been to a Red Robin before. Say no. They all over react like it's the craziest thing that you've never been to a Red Robin before. I don't see the big deal if you haven't and their reaction is annoying, but now that you know what they'll do it is fun to mess with them and see how they over react. Want great burgers? See my list of Phoenix's best burgers. Try one of those places and you won't be disappointed.
(2)
Paul L.
The food is always top notch but the speed of the cooks is a joke. The wait staff has to frequently apologize for the kitchen. But I'll be back because its a good burger.
(4)
Jenny F.
Came in around the end of dinner. Got seated quickly, service was great, food was good, cleanliness was very questionable! We could see into the kitchen and there was trash all over the floor.
(4)
Jeff L.
Typical Red Robin.
(4)
Jason W.
Great burgers, friendly staff, unlimited fries and open late. What more could you ask for?
(4)
Kris C.
I grew up in Seattle, so I am very familiar with Red Robin restaurants. This location is NOTHING like I know of the Red Robin Brand. If my only experience with Red Robin was this location I would be wondering how they stay in business. I have given this location multiple chances with each experience worse than the last one. I walk in or call each time with an open mind and a hopefulness that things will go well. But food Is wrong, people hang up on you while you're talking or you just sit there without acknowledgement. To be quick I will summarize just the last 4 visits. 1. Dine in- Order wrong. If you have food allergies and you mention it to the server expect them to forget or the kitchen not seem to care... Even though they have a separate offerings like Gluten free buns. 2. Phone in- order wrong. Wife and I wanted a laid back family night so I called in the order. Reiterated the gluten free bun. The order was repeated back to me. Wife picked it up and reiterated the gluten free, the take-out waitress confirmed yes it has the gluten free bun. Got it home and it was not. We had ordered for the family so she didn't really want to empty everything out right there. And the additional charge WAS on the receipt so the waitress at least had it right. 3. Phone in- rude. Decided to try it again.... Called in asked if they still had gluten free buns. They did. Ordered the rest. Waitress said ok. I started asking how long that would be to come get it and how much. About 4 words into it she cut me off, said ok see you in a bit and hung up... Figured she was busy so I didn't bother her again at all... 4. Dine in- ignored. My son and I went bowling today and we decided to get some lunch afterwards. I know, why would I try again, I try to give some benefit of the doubt and figured middle of the afternoon for a late lunch should be fine. We walked in, hostess was nice, seated us quickly didn't look very busy. That's pretty much where the hospitality ended. We sat for little over 10mins without anyone acknowledging us (at this point I wanted to see if anyone would without me waving my hands around like I was waving down the beer guy at a baseball game). A couple came in at this point with their toddler and infant so I decided to see how their service went.... Oh they had their drinks from the bar, water, and drink for the toddler before they even finished getting the car seat with the infant settled in. Needless to say we left at this point and went for some sandwiches across the parking lot. But looks like a few people had some good experiences here. As for the remodel it looks nice but ask for a booth if you go because they cram some of those tables in there. Although I guess it's good if you are interested in what your table neighbors are whispering... On second thought it's so loud you can hardly hear your own table sometimes so it doesn't really matter. Ask for fries ahead of your meal if your hungry. Gotta appreciate the bottomless steak fries. Maybe in a few months I will give it another shot.... I apparently enjoy frustrating myself
(1)
K Z.
I usually like Red Robin. Normally the food is good and portions are huge. This was my first time at the Happy Valley location. The service was fine. This single star rating is for the food. I got the Prime Rib sandwich and it was incredibly small. There was almost no meat on it. The sandwich was over $13. I don't know if they've decreased their portion size or what, but I would never have expected that from Red Robin. I would not recommend this place. However, I might eventually try another Red Robbin.
(1)
Ron P.
Got to love Red Robin for a great burger and the chicken is great also good. My go to place for a quality quick burger. Nice that they have a full bar too. I enjoy a nice glass of wine or whiskey on the rocks with my meal. ;)
(4)
Jessica P.
Such a happy place. When I have kids, I'm taking them here to get a balloon and to be happy. I had the Ensanada plate... two chicken breasts (nice spice to them) and a salad. It was very yummy for low carb me. Service was awesome... we had extra drinks available for our consumption before we were even half way done with our first ones. Food came out quick as well.
(4)
Jolene B.
Yes, this is a chain restaurant, and maybe I shouldn't get too excited over a standard hamburger chain-but what can I say? I love french fries! And Red Robin gives you bottomless steak fries. That's right, I said bottomless. steak. fries. Delicious. Oh, and the beer is always so cold that ice chips float in it. For those of you that enjoy that sort of thing.
(4)
X X.
Love their fish, onion rings, bottomless steak fries & their chocolate shakes. Wow....i am getting HUNGRY just thinking about this food... YUM.:)
(5)
Rebecca S.
I have a toddler. Toddlers are loud and void of restaurant manners. Thankfully, Red Robin is loud and doesn't expect toddlers to have manners. You can order your sticky-fingered kiddo a grilled cheese for $1.99 without a side and the high-fructose corn syrup beverage. All a sticky-fingered kiddo really needs is a grilled cheese anyway. The staff is (mostly) attentive and helpful. Before I had my babe I never thought I would frequent a Red Robin, but the toddler-friendly choices in my 'hood are not bountiful. You do what you gotta do. And honestly, I love the burger with the pineapple and teriyaki sauce.
(4)
Debi K.
I LOVE Red Robins steak fries soooo much!!...dipped in ranch dressing...of course. Always great service at this location too!!
(5)
Erica D.
The patio is dog friendly, and they give your pooch a bowl of water too :) Dog friendly is very important to me.
(4)
Bill M.
Apple grilled chicken salad hit the spot! Just the right everything: feta, light tasty dressing, walnuts, crisp apple bits and juicy grilled chicken. Great service by Brittni. Only gripe was cool draft in bar area booth.
(5)
Jeanne M.
Pleasantly surprised. Nice happy hour and bar area. Burger was good. Definitely would go back.
(3)
Geoff L.
If you are a fan of yummy, juicy, unhealthy burger, then this is the place to go! My favorite is the A1 Peppercorn burger. The patty is made to your liking (I like mine Medium). When you bite into the burger, you bite into a little bit of heaven. Make sure to add their "secret" Red Robin spice to the burger, it totally enhances the flavor. Although this gourmet burger place is a "chain", it definitely doesn't feel like a chain quality. Along with their burgers, they offer free bottomless steak fries. They are fried to perfection and will fill you up quick. Average price is about $8-10 for the burgers, but it includes the unlimited fries, so it's a pretty decent deal. Definitely bang for your buck if you come here. Be sure to sign up for their e-club too as you get a free meal on your birthday!
(4)
Johnie R.
Great first time at Red Robin on Happy Valley! Went for lunch, waitress forgot to turn in order. After long wait, she came to table apologizing for her error and then the manager came over and also apologized, and comped our entire meal. We enjoyed the food and except for the loudness of the restaurant , had a very nice meal. They handled the issue in a very professional manner and we will definitely return.. LOVED the burger!
(4)
Mackenzie M.
I went to Red Robin for an early lunch with my sisters and it was fabulous. The food came out very fast and was delicious and our waitress Melissa was awesome!
(5)
Liz L.
I love burgers, I mean who doesn't, maybe except vegetarians? My husband and I decided to go out and get a burger, we were up in the happy valley area on our way to dick's sporting goods, so we droped in here to fulfill our burger urges. They have so many to choose from it takes a few minutes to get through the menu. They also offer and endless amount of french fries and refills. I can't remember what the name of the burger was I ordered, but I can tell you it had guac, and Bacon on it. The burgers can be ordered two different ways, pink or not pink. It seems like this place is really flexible on how the meals can be ordered. They do have on the menu I think one burger without bun, but you can order any burger they have "protein style". I ordered mine "protein style" which just means instead of a bun you have your's wrapped in lettuce. Also I substituted the endless fries with a side order of a salad. We didn't wait very long before being served our meals. Once I got my burger and salad I macked it down.. It was pretty good. I gave this place 4 stars instead of 3 because of the flexibility in their menu.
(4)
R.N. K.
Stopped to place to go order at 9:00 on a Saturday night. Bartender & other servers busy counting their tickets & tips. BT asked what we needed and we said order to go then she went back to various duties. Gave us no menus. Service 101 item there. Several minutes later asked what our order was and finally gave menus. Staff more concerned with counting money than basic service steps. This is LAST of MANY long ticket times and waiting for us at this RR location. We walked out and went across to Applebee's. Bartender there was fully engaged in serving customers.
(1)
Christa M.
Very friendly when I called to place my order. I called to ask a few questions about there promotions and they kindly answered them. Our food tasted soooo great!
(5)
Alex L.
I want to preface this review by reminding the reader that I am a 23 year old grad-school student who does not have a stick up his ass. This Red Robin is my favorite kind of place. And it's not about the food or the drink; it's the setting. This is the place where I can walk in, just sit at the bar and chat with the employees. It'd be nice if they were allowed to drink with me, but what can you do. Anyway, it's very informal and that's what I want. I dislike the whole customer-server relationship; it leads to an awkward "hey you're cool but fetch me some ketchup" kind of attitude. I've casually chatted with several of the people who work here and we talk as equals. It's feels less that they are there to service my drinking whims, but more like we're there to make the time pass by a little faster. For me it's usually because I'm stalling to be somewhere I don't want to be; for them it's because they are at work. However it's just really relaxed and more like chatting with the same buddy you see regularly at the bus stop. Regardless; onto the food! The burgers are delicious, the fries aren't half bad, and I really (read: REALLY) like their honey-mustard. I suggest the guacamole burger (if you swing that way) but I'd safely say that most of their food is good. It's like a delicious diner, but without the feelings of shame and guilt for being there, drunk, at three in the morning. Definitely a place I enjoy being a regular when I need to relax with a beer and not sit home.
(4)
Mike B.
Classic burgers, awesome fries and onion rings. I always add the "red's relish" to my cheeseburger, it makes it unique.
(4)
Ben B.
This chain caters to families and mine definitely enjoys going here. The burgers are pretty good and the kids menus are extensive and very customizable. I have tried a number of the burgers and chicken sandwiches, all are very good and it's especially nice with all the items you can add or change in an order. Also, the salads are quite good, with fresh ingredients, which you don't always get at a chain restaurant. The wait staff is willing to customize and is always friendly, no matter how many changes we ask for. This customizability makes it great to bring the kids, and not always have them eat fries with their meal. Another great thing about this particular store is that the staff comes by so frequently to refill the drinks and fries that we hardly ever have to wait for anything. One drawback about this location is that on the weekends, possibly due to the movie theater, the parking lot and restaurant can be quite full. It can be an ordeal finding parking, with 3 restaurants so close to each other in a small lot. Additionally, the noise inside on a Saturday night makes it hard to hear each other. For families with kids I highly recommend Red Robin for their large kids menu, their good burgers, and fresh salads.
(4)
Leslie M.
Stopped during the week for lunch. This was actually our second try. Stopped the week before on a Friday and the wait was too long for us to stay. This time we were seated within a few minutes. We ordered a burger with coleslaw and the Ensenada Chicken. I had been looking forward to trying the Ensenada Chicken after seeing it on their website. It didn't disappoint! Everything came out hot and fresh. The chicken was tender, and the sauce flavorful! Our server was very nice. Stopped back several times to see how everything was and for drink refills.
(4)
John P.
After watching an advert for large burgers in 3d Phoenix was sunny with no sign of cheeseburger. Didn't stop at the nearest place, Johnny Rockets ,and we went a bob bob bobbin' along to Red Robin. Near 4 in the afternoon isn't a busy time but the service-dividend one would hope to reap wasn't present. Greetings, placement, balloon for kid all happy:) time to drinks good. Then not so much. Ordered a burger that had jalapenos as part of the garnish. What i got was double fried, at least, and cold .While the server did go back and get some it's a pain in the ass to have to open up, pick them out, and wait for the new ones to get back. It's a small thing? Maybe so small that anyone with brains would not serve cold, fat sodden and about as far from crispy as you can get in the first place.Paltry number of fries ( seemingly you can ask for more but found that out a little too late The bun was claimed to be a jalapeno,meant to be chipotle mayo and the burger was meant to have seen cayenne. Tasted fine, just not gourmet in terms of ingredients and presentation. My wife's BLTA was the straggliest SINGLE piece of bacon we've seen in a long time and the 2 piece of avocado seemed to have visited the same health farm as the pig:) Slow refills, had to ask for mine. Wife's refilled but way late in meal. Poor value. realistically it's about 2.25 rounded down.
(2)
Yolanda L.
Awesome bleu burger with jalapeño cornbread bun! On time service too.
(4)
Laura R.
What can I do??? I have a child and she like's places that have giant birds, freckled lemonade and free balloons!! Some of the food here blow's of course and some of it is really good. I really like their campfire sauce I have to have some when I come here it taste's like well.....CAMPFIRE you should just try it if you haven't yet you'll see what they mean. The other thing I love here is the chicken tortilla soup minus the chicken. It's really good with a bunch of cheese, kidney beans, corn oh and did I mention cheese!?!? The presentation is pretty and I love it in this cold weather mmmm! For the adults they have some pretty good drinks including some wine, Guinness and Blue Moon. I suggest eating light here like no meat but that's just me. Oh they always seems pretty polite and helpful here unlike the Shea/Scotts location but that's another story.
(4)
Chukki S.
Blue Ribbon Burger is amazing. Add bottomless fries with ranch and you have a perfect meal. Why don't I eat this everyday? Oh yeah, it would be like that show the Biggest Loser except in reverse.
(5)
Laurie L.
I'm not a big burger fan so I had never eaten here before. I went there with family and the food here was really good with lots of options. My only complaint was that it was really really loud.
(4)
Debbie N.
Went there on Sunday- New Years Day... they were busy but not that busy- It took 20 minutes for the food to come out the first time- cold...then 15 more minutes the 2nd time...but they got my meal wrong...they re-made it the 3rd time and it was still wrong.... made it 4 times...it's been an hour and 10 minutes...I ate it;....but it was still wrong... you'd think I ordered something special.... hamburger without maynoise protein style cooked medium...they couldn't get it right...every time came out beyond well done... not sure how many time the manager said I'm sorry and finally the 4th time said...maybe we need to check the grill...you think???? I bet most people would deal with it and just not go back.... If I'm paying for something I want it right and the way I want it.... I get mistakes happen...but 4 times... they need to get their $#&%*)&%@ together or they'll find everyone going to the other Red Robins where you get what you order.
(1)
B K.
Typical Red Robin, so not much to say. The rib tips are crappy, but the beer was nice and cold.
(3)
Abbey A.
The food was decent and the drinks were delicious. However, I wonder if there is some special training that waiters and waitresses go through in Arizona to constantly tell you that "you must really be feeling that one by now!" when you have had a few sips of a drink. Being told that I'm drunk when I haven't had a more than half of a cocktail is off-putting and I've experienced it at enough Red Robin's to wonder.
(3)
Tom G.
Went for lunch we had the bottomless fries to start very hot and good especially with redrobin seasoning salt . We had a huge portion of the chicken parmasian, took home leftovers. We also had the soup and salad, a little pricey plus very little onions in French onion soup. The service was above averge. We frequent this restaraunt every couple months. Always very consistent. Only complaint prices keep climbing, please run some specials or coupons we might come back more often.
(3)
Nick L.
Red Robin, as a whole, is one of my favorite chains. The food is always good and the service is usually top notch. I've been to this particular location a few times and been completely satisfied. Highly recommended!
(5)
Chandler R.
This is a great place to take the family. Good food and great prices.
(4)
Mike E.
Consistently good food and service ! We usually sit at the bar, all the bartenders we've had are friendly and provide good service . We even showed up 20 min before closing last year on Fourth of July and the bartender was cool about seating us , and letting us enjoy a few beers. Ps Try the bleu ribbon burger, my favorite !
(4)
Bungle G.
I used to love eating at Red Robin when they were new. As the years have progressed, and with so many other better burger joints around, this place kind of fell by the wayside. We ended up here a couple of times though and it was worth the trip. They always seem to have some kind of specialty burger that is good. The last one I had was some Terminator burger. The fact that they will cook your patty medium rare, if you ask, works for me as well. Their bottomless french fries are awesome. We've tried most of the specialty sauces and have decided to stick with the ketchup and ranch though. Their big boy (and girl) drinks are not too overpriced and if you want a milkshake they have a great one. I would like to give special mention to what happened the last time we stopped in. There was something going on with the cook and, though not crowded by any means, the food was taking forever. We noticed other tables complaining and almost were ready to leave. Our waiter assured us that we would be taken care of though so we toughed it out. They gave us our burgers free, which was really cool. The vibe was kind of strange. As was our waiter. But the food was free and tasted great. This is by no means one of our favorite places and we don't really hit them up very often. It's always good though, and this last time, though disorganized, was pleasantly compensated for. If you want a decent burger, along with all you can eat, and great tasting, fries I would suggest this place to anybody in the area of one.
(3)
B P.
Can I rate this place lower than one star? Alissa was our waitress, and was more concerned about talking to other wait staff at the server's station than giving us things like napkins (that we asked for three times). Also, don't expect to get a burger cooked any way other than "a little bit pink." Four different burgers with two different requests, and all four got put in the same way. And I would just like to pose a question: how do you eat a side of coleslaw with no silverware on the table. Two runners and a waitress couldn't be bothered to bring me a fork. I guess my biggest gripe here is not having people use common sense (wipe down the table, put down napkins/silverware, etc.) and maybe listening to customers. I don't know how many times we asked for the same things.
(1)
Jeff B.
First time at this Red Robin. Arrived at 11:35 on a Friday for lunch. The place was hopping. Really good sign. I was seated within 3 minutes but was led to the bar area. Nervous since you often get poor service there. The bartender took my order 5 mins later: Burning Love Burger and a coke. My drink arrived quickly of course but lunch didn't arrive until 17 minutes later. I cut my burger in half like always but that was a mistake: they had broken the patty into three pieces, so now I had numerous pieces. Every time I tried to take a bite, it fell apart. I ended up eating my burger with a knife and fork which wasn't as appetizing. My service really fell apart too. Since he was the bartender, the only other time I saw him was when he gave me the bill. For a burger, which was in three pieces, fries and a coke, with no service, to cost me $12 plus tip, I'll go elsewhere.
(2)
Peyton T.
Our server Brianna was ok Thought it strange i only got 1 iced tea Wife liked her Crassaint thing Kid had Chicken sandwich FAILS Fish and chips Fush lume warm chips almost cold
(3)
Chris G.
I would say this location is 50/50. Half the time we go here, we have a decent experience, the other half, not so decent. Some of the most common things that happen on a bad day are slow service, wrong orders, and straight up attitude giving waitresses. We mostly do take home orders from this location now and so far haven't had any negative experiences with that yet.
(3)
Deric G.
Food is always good. Service not so much. Servers are great, but food takes too long.
(2)
Nicole A.
Matthew Siverhus was a great server!!! we had a great experience with him. you guys need to make him a server ASAP. CODY MAKE HIM A SERVER, we were his first table and we loved him. can't wait to come back
(5)
Danielle Z.
This visit we got our food to go. We came home and there was no ranch with our order even though the lady told us she put it in there. We got a salad so this is why we would need to ranch. Then we also got a bacon cheese burger after 2 bites I bite down on a black crunchy piece of something from the grill. So I guess they didn't think to clean the grill before cooking my burger. So we paid all this money for food that we didn't end up eating and since it was to go we couldn't just grab a waiter and send it back.
(1)
Sara T.
After terrible service and no food at T.G.I.Fridays. We came over to Red Robin and got amazing service. Our server Myana was great. She got our food and drinks to us with good time. The food was Delicious and filling. Thank you Red Robbin for serving my family a wonderful meal. We will deffinentely come back.
(5)
Robbie G.
We've been to this location a couple of times now, and wen't again yesterday to meet some friends from my wife's work. I will say that Red Robin in general puts out consistently good food with relative speed. This location is no exception. This time I decided to try their new Colossus burger. Sweet baby Jesus it was delicious! Imagine a RR Cheeseburger with BBQ sauce and beef brisket on top--and not the crappy, overcooked brisket a lot of places try to feed you--real, good, juicy brisket, on a juicy burger. It was most excellent! Add on their standard amazing steak fries and you've got quite the delicious lunch or dinner. Or second lunch. Or second dinner......sorry--went Hobbit there thinking about it. Needless to say it doesn't take a genious to figure out you shouldn't bother counting calories if you do this. In case you haven't heard, they are also offering BOTTOMLESS rootbeer floats now. Soft serve ice cream with barq's rootbeer. Bottomless, I say! I'm yet to get through more than one with the meal, but it's worth the $4 price tag in my opinion. The only downside to this visit was our waitress was a bit moody, but for all I know she could have been having a bad day. She was a little nicer around the time she was handing us the check. I'll reserve judgment for now and give her the benefit of the doubt.
(4)
David L.
Been to this one twice. And the service was poorer than the last. Took our order and forgot about us. I think the waiter realized that he indeed forgot about us and came up and said there was a delay with our food. Why would that be when the people who came after us already had their's. Weird. He ended our night by checking on us maybe once. We were there for probably an hour... Fun.
(2)
Angie A.
Off night? We waited to be seated for table of 2 for about 20 minutes but when we were shown to our table there were plenty of open seats 1/2 of the place was empty. Maybe a staffing issue. Our waiter brought us water and my friends glass had a large glob of what appeared to be strawberry milkshake residue stuck on the inside of her glass. The waiter brought a new cup and we told him we were ready to order he said ok he will be right back.... Waited 10 minutes for him to appear. We ordered our food and he brought it but we had no utensils he said he would go grab those and some more fries. Someone else we flagged down helped us about 15 minutes later because dude never came back. The next time we saw him he was having a heated exchange with another employee before walking past our table. We got our bill and he apologized saying he started out behind. We paid and never came back.
(2)
George C.
Standard American burger joint. Burger selection is a lot. I always get the rings and garlic aioli. Steak fries need some help though.
(3)
Stacy F.
This was our first visit to a Red Robin and what a fun place! The bar area is open seating so we were able to by-pass a bit of a line to get seated in the regular part of the restaurant. Our waitress was really nice while we took a second to review the menu and what we may want to try out. I had the Tavern Double (a deal at $6.99) and he had the Chicken sandwich - both came with bottomless fries and ranch dipping sauce. I was very pleased with the flavor of the burger and the level of toppings to burger ratio was perfectly done. His chicken sandwich was deliciously done as well. The breading was so yum. The bottomless fries were steak fries - which are notoriously hard to cook well considering that the outside cooks faster than the middles. These were done decently - not my favorite, but not bad! The ranch was really the pull for bringing these back up to good eats. Who would have thought to combine ranch with fries? Brilliant. Fatty. But brilliant. Overall: A- Packed and noisy, so be ready for that, but the food is delicious and the staff is friendly. We will so be back for the ranch.
(4)
Susan M.
We come in often, mostly for the great service from Mandi than the food. She is always so cheerful and attentive. While I see other waiters/waitresses that look like robots that just had a bad day. So we always wait for a bar table or outside patio table. With the remodel, kids are no longer allowed in the bar. They should be allowed but only at a table. In AZ, sometimes its too hot it sit on the patio and I just do not trust any other waitstaff member. Food is good. With they would change the "Steak Fries". They are not as good as the other food items.
(4)
Shandra H.
Service was awful. Husbands beer was in a dirty glass. Food took awhile to get to us and once we got it, it was disgusting. He ordered a patty melt and it was rock hard and dried out like it was sitting up on the counter under a heat lamp forever. Sent the sandwich back and got a side salad in instead.
(1)
Marshall C.
My boss loves this place, but I find it boring and cliche. Nothing inspired on the menu, boring and bland burgers. The place reminds me of Chotchkie's in office space. Just white bread and mayonnaise. It's the Olive Garden of burger joints.
(2)
Casey A.
I don't go to Red Robin very often, but for a chain restaurant it's pretty good. We sat in the bar for lunch. It wasn't too loud, the area was very clean and our server was very kind. We asked to get the bottomless fries ahead of our food so we could have something to munch on. The fries and our food came out promptly. I got a burger and the hubbs got the fish and chips. My burger was pretty big and I ate all of it... even though I probably shouldn't have because I was stuffed afterwards! The bun got a little soggy towards the end, but that probably attributes more to my slow eating. The fish and chips were much better than I expected them to be... I think I will actually get those next time! Red Robin! Yummmmmm
(4)
tim s.
Burgers are great but its expensive. Sometimes when we went, despite only a handful of customers we sat for 30+ minutes waiting for a waitress, they are too busy talking to each other. For the money and time In and Out is a better choice.
(3)
Dale R.
My wife and I frequently come here for their awesome steak fries and garden burgers. Wait time is rarely long and today was no exception. We were supposed to wait 15-20 minutes, but ended up only waiting 5 minutes. Our server, Courtney, was friendly, accommodating and quick. She seemed to know that we were ready to order as soon as she approached us. So rather than waste time with drink orders alone she put in our food order too. Excellent place!
(5)
Tammy S.
Generally I absolutely love red robin, but this happy valley location seems to be lacking. The staffs behavior with each other tends to portray a negative vibe, perhaps because they always seem understaffed. The patio never has a server so half the time they will not seat people out there, even on a busy Sunday evening. The tables outside were also extremely dirty the one time we did try to sit out there. Still love their food, but this location could use some help along the lines of management.
(3)
Trent P.
We were the first ones here at 11am, so we had no problem getting a table. We ordered and our food came quickly, go figure. I had the Whiskey River BBQ burger. It tasted great but fell apart after a few bites. The bun just didn't hold up. Red Robin has good food but nothing spectacular. A solid 4 star restaurant.
(4)
Jason D.
This visit was very unusual, they were bust for a Friday but our server must have had way too many tables. I had to ask hostess for crayons and paper for my girls. Hamburgers were good but the waitress was nowhere to be found when my daughter wanted more mac and cheese. I asked one gentleman for the bill and he was very polite and asked 8 everything was good. The restaurant industry is what it is and customers matter. If you want them to come back treat like you do.
(2)
Nicole M.
The food was 2 stars. We ordered a chopped salad with a processed chicken breast with grill marks and bacon cheeseburger. The only reason I gave them 2 stars is because the burger was good. Ordered alcoholic drinks which were just nasty.
(2)
Erin M.
I came in last Sunday with a group of co-workers because we were celebrating the end of the season at the local water park. There were 15 of us, and we were loud and rambunctious -- everything you'd expect from a handful of teenagers -- but our server was great and took really good care of us all. I ordered one of my all-time favorites, the bacon cheeseburger. Everyone's food took quite a long time to cook (such is to be expected), but OMG, it was so worth the wait! It was just what I needed after a long day. Everyone else had an equally outstanding eating experience, and after eating and paying our individual bills, we all took pictures, shared many laughs, and reminisced on the past season. It was a fantastic end to a bittersweet night. I'm no stranger to Red Robin, and I'm gonna be honest, they never disappoint...big groups are what they do best. I will keep coming until I physically can't anymore!
(5)
Joe F.
We love this location and it is a favorite with the kids. We always have good service even when really busy. I give 3 stars because the service was MISSING when we went Monday June 15th. There was a 20 minute wait but it was dinner time and we thought ok, even on Monday wow. When we did get sat...... most of the restaurant was EMPTY! REALLY! No exaggeration! We have no clue. Either servers didn't show up or they can only handle one table at a time!?? We didn't see a server at all for about 20 more minutes. The host was excellent I have to say. Friendly and even came to take our drink order and give drinks. The server was good once he found us. THe food took forever and the manager finally brought it out. We didn't see ANY servers actually until he came and then only ours and one other! THe manager was very nice as well. Just think they need to find HELP! We asked for fries before the meal for our son since it is all you can eat fries (one main reason we go) never got those but they did give extra with the meal when asked. THey are friendly and the food is was good. they..... just need to hire some help! PLEASE. I think the reviews will go up again if you do.
(3)
Justin M.
Man, I had such good memories of Red Robin and the food - now I don't really care to come back. We came for a quick, casual lunch on a Sunday. It was decently busy, but not packed. We were greeted by a young hostess with an attitude who just sat us at a high top in the bar right by the front door without asking if that was ok. I personally hate high tops as they can be uncomfortable for tall people. We went back to ask for a booth as we saw a few available, and she sighed and said that server needed some time before being sat again, we said we would gladly wait. Literally 5 seconds goes by and she grabs menus and told us to follow her. What just happened? She quickly sat us and sauntered herself and her ponytail back to her perch. Jeez. The server was nice enough but could have been a bit more attentive, but we knew she was busy. We ordered a chicken salad and a burger to split. We were really excited for the steak fries, like anyone right?! Not so much, our fries were the first thing we tried and they were cold and rubbery and as we used to call in the restaurant industry "DEAD". We asked for new ones, which we got but they almost seemed undercooked this time, but whatever. We ordered the burger medium, it was a little more on medium-well side which was okay but it was cold on the outside. We cut in half and ate it anyway, we weren't going to turn a quick lunch into a whole afternoon sending everything back. The salad was meh, nothing to take a picture of for the menu if you know what I mean. Some looked like' ABC' salad...probably due to being tossed in the dressing and sitting there awhile.We did, however, get numerous refills on our strawberry lemonade from our server which we probably shouldn't have. That drink is SO sweet and unnatural tasting that it made me crave refills on water instead. Anywho, I don't normally expect much from family-type-chains but Red Robin used to stand above many of those in my experiences. Seems they have remodeled and restyled quite bit but, well, you come here to eat not admire light fixtures. No thanks.
(2)
Lisa D.
A friend and I decided to meet for happy hour at this location tonight. We sat at the bar and I could immediately tell that our bartender was very busy. It took a few minutes for our drinks to come and it was very loud in the bar. I understand that when you work in a bar/restaurant that you are busy and not aware of patrons but many times the wait staff literally yelled across my friend and I. We decided to sit outside where it was quieter but once we got out there nobody ever checked on us. I would have purchased another drink but we were left out there a long time with no contact. It would have been very easy to just leave without paying but we came in and stood at the bar for our checks. I do think that the bartender would have been more attentive and friendly if she wasn't running like a maniac to keep up. It seems they need a other bartender. It was way too loud and annoying for a relaxing happy hour and we won't be back.
(2)
Nicole D.
It's like a whole new place in here. I didn't realize it'd been that long since we were here last but the restaurant went through a remodel...it's really nice. It's almost a little too nice where I feel like it might not be casual enough to bring my kids too. There was a 30 min wait when we came at 630 on a Saturday, so not completely unexpected. What was unexpected was how long it took to get our appetizer..again 30 mins..it got a little worrisome with two hungry boys. Our server Dynelle was apologetic about the wait and even though we put the kids order in right away, it still took quite awhile. As for the food, I had the royal red robin and it was a royal mess! The taste of the burger was good but it completely fell apart after two bites and I ate it in pieces. We also had a bowl of chicken tortilla soup and there was hardly any chicken in it. I can handle long waits, taking a long time to fill our order, and the quality of the food but the one thing that really bothered me about our visit tonight was that the arrangement of the dining room made it so difficult for the servers to get through the aisle that twice they almost knocked into our daughter in the highchair on the end. The new big chairs for the long tables took up so much space in the aisle that the servers had a such a hard time navigating around them when they carrying the big trays. I'm kinda remembering now why we haven't been in recently... You just don't get the same service or quality of food you used to a few years back
(2)
Tim F.
Great food and good place to take my 4 year old to. Their ranch dressing and burgers are GOOD!
(5)
Michelle M.
If you've got a burger and bottomless fry craving....Red Robin is the place to go. Good variety of burgers, salads, chicken sandwiches and appetizers. This visit, as with any other on a Friday or Saturday night, means at least a 20 minute wait and so so service. The place gets so crowded, that it appears the restaurant is always understaffed and the servers are overworked. If you want something like mayo or special sauce with your fry's, ask for it way in advance, because nothing comes fast around here. With that being said, the flavored iced teas are yummy here. I favor the pomegranate, my husband likes the peach. The burgers are yuuuummmmm! Always cooked the way I like them (medium rare) and are really tasty. I like the avocado bacon burger ....bunless, wrapped in lettuce. It's like having a side salad :) The bonzai burger and chicken sandwiches are worth trying too. We never get appetizers here, we just ask for a couple of baskets of fries for the 4 of us. Holds us over until the burgers come. I always ask for the campfire sauce. No extra charge and oh so good. Sign up for their rewards card. There are always discounts and free appies....as well as a free birthday burger and buy 9 burgers get the 10th free. Burgers can add up fast with a big family. So we keep coming back, not for the slow service, but for the fun atmosphere and great burgers.
(4)
Tim C.
First time here today. Food and service were mediocre at best. Overpriced food for the quality of the ingredients. The floor beneath our booth was sticky and dirty plus waitress kept messing up our order. Probably won't be back since you can get better service and quality ingredients from In n out or 5 guys for half the price.
(2)
Craig N.
First visit to a Red Robin. We were seated in the bar next to a booth of obnoxious and loud drunks. We moved ourselves to another. I ordered the bacon cheese burger. Meat and bun were excellent. The bacon was dry and cold. Overall the meal was good and we will be back. My wife ordered the prime rib sandwich. It was very good and a large portion. Fries were OK. Coleslaw was very good. Service was so-so. We kept having to get our servers attention. I would suggest asking for freshly cooked bacon and not be seated in the bar - unless you prefer being around those types. Wife ordered a mohito and it seemed to be missing some ingredients.
(3)
Jessica D.
No more unlimited steak fries unless you ask. We had a large reservation for a Saturday evening. When we arrived, we were extremely disappointed to find that the manager couldn't seat us not only together, but on opposite sides of the restaurant to the point where we couldn't even see each other. He acted like we were inconveniencing him. Having worked in the industry for years, I offered some suggestions of how we could make this work & he simply refused to listen. Well, now you can listen to my feet walk out the door ... Our parties were on opposite sides, our side was literally done eating before the other side even got their food. RIDICULOUS. Checks got messed up and mixed up. There were things on our tabs that NO ONE had ordered. No mas, Red Robin.
(1)
Amber P.
Not only was this location super accommodating with our large family celebration of my daughter's birthday impromptu on a Sunday evening, but they made the whole process easy and so much fun! When I asked to see a nutritional menu for food allergies they handed me a computer to help me choose what to eat for dinner. I was shocked! I love that they were able to assist in my being able to enjoy my daughter's birthday without needing to pick or scrape items off my dinner plate. I cannot recommend this location enough.
(5)
Lucia F.
Very disappointed that they forgot to bring the dip I ordered, it was a special one they have on the menu, when I pointed that out to the server, he just said they did not charge me for it, but he did not even apologize. Also the burger we ordered was supposed to have bacon and they forgot that too, the manager took off $1.50 from our bill. Definitely NOT coming back!
(2)
Pat F.
Took grandchildren to have a Red Robin burger. The service in this particular Red Robin was terrible. We had to ask for silverware and napkins and some of the drinks never came. We have a Red Robin close to us in Washington State and it is great but this particular site needs better service and management.
(2)
M L.
Tried to give this place a chance...sorry...same super slow service and lukewarm food every time. We never go out during rush hours so I think a party of four waiting on burgers and deep fried fish should not take 45 mins wait. Since it was NOT crowded, we wondered what could be taking so long...got up and looked for the waitress we hadn't seen in a long time...finally got our mediocre food...cold limp fries with burgers that were barely warm from the heat lamps...My husband ordered the Nantucket Seafood Scatter: there was a terrible after-taste with the clamstrips as well as spoiled-tasting cocktail sauce. Paid nearly $15 for that old fishy crap...I'm telling you the service was super slow, the food was cold and possibly expired, and the manager 'rewarded' us with one free dessert to split between four people; the Choc. Gooey Brownie Cake which we waited forever for and it was not tasty at all. Food looks good on the dirty menu but doesn't taste like what you expect. Had to flag down the waitress and wait another 100 yrs for the full priced check. I don't like bashing on a place & I did give this place several chances, mostly because my husband loves that damn Campfire sauce. Ugh. Going here is like having the same bad repeat dream. This location needs to do some deep cleaning too. Kinda gross and sticky. I don't recommend this location. Lesson learned.
(1)
J P.
I'm not a fan of this Red Robin. We always have to wait to be seated anytime we go here. We've waited anywhere from 15 minutes to and hour. I don't feel this place is worth the wait! This particular restaurant is really loud. The restaurant recently had a remodel which makes the noise a little less, but it is still bad. Also, this place is very hard to maneuver to the table and even sit down in some places. I had to squeeze through a 3 in opening to get to my seat in a corner booth the last time we were there. Other times we felt like our table was placed right in the middle of a major walkway and we kept having to lean forward to let people through. Also, each time we go (family is a fan of this place, me not so much) one of our orders is always completely messed up. I can understand once in a while, but it has been nearly every time. Twice I've asked for the veggie (I think that is what they call theirs) burger only to find out in the first bite it is beef. I think it is too loud for the waiter/waitress to hear us! A couple positives of this place are that the staff is always upbeat and the location is in a good spot. They also give balloons to the little kids....
(2)
Kathy C.
I called ahead to inform the manager we would have a large party. We brought our entire softball team and families here for lunch and they did a great job serving our group. The servers were friendly and did their best to accommodate everyone. We all had a fun time. There are a lot of restaurants in the area and I wanted to choose a kid friendly place that had a large menu and Red Robin fit the bill. They even had softball and poker on TV which was a plus. My fav is the turkey burger. I like the fact they offer so many choices for sides not just french fries although their fries are excellent. I also recommend the strawberry lemonade.
(5)
Cole A.
Every time i come it gets worse; prices continue to go up at the same fast rate quality goes down. Even kids are disappointed after the latest trip; they don't sing for birthdays anymore, no helium balloons, no colorable kid menus w crayons etc. For the adults what were once six dollar burger are now over $10 ea; increasing at a rate of just under a dollar a year per burger. Also the menu was once simple, one sheet front/back but now its a spiral bound book...also the bottomless fries come cold in tiny cups. not impressed, wont be back unless the royal robin or whiskey river come down in price. For now i'm converting to smashburger which has passed robin in quality at a lower cost.
(2)
Wendy A.
We have been to this restaurant many times and we will not be returning. We went on a Sunday afternoon and there was no crowd, plenty seating was available. The hostess looked less than happy to have to take the time to seat us. We waited patiently as our server appeared to be doing all the work. We ordered chips and salsa as an appetizer. After some time the server brought some fries while we waited, but the fries looked like they had been under the heating lamp for quite some time. When the chips and salsa arrived, the salsa was frozen. I ordered a salad with grilled (blackened) chicken - I don't recall the name of the dish, but the picture made it look good. When it arrived, the chicken was done but it looked and tasted like the chicken that is precooked, heated in a bag and placed on the salad. It was the first time I felt sick leaving this restaurant. Not sick from the food, but sick because we spent over $50 for 2 adults and a kid and no one was remotely satisfied with their dinner. The service wasn't great, but I believe it was because the server was overwhelmed. I don't know what the other servers were doing, she seemed to be the only one trying to accommodate the customers.
(1)
Allen B.
I have had a good experience at this location. The manager is very attentive and quick to solve any issues that arise.
(4)
Trever M.
Always a safe bet for a great burger. I had the smoke and pepper burger. A bit pricey ($13.49), but was f'n awesome. Also had boneless wing and Cajun chips...yumm(y)!!! Belly full, time for a nap.
(4)
Karen B.
Lunch went downhill today ... we were hungry and decided to stop at Red Robin. To begin with, I had to ask the server to wipe off the table. The place had just opened for lunch and all the tables looked like they had been hastily wiped down from the night before and put out to the pasture to dry. Even the menus were sticky. Gross. Burgers were just "OK". Lots of sloppy sauce. Nothing to write home about. Meh. I ate the meat and left the bun. $22 for two burgers. We won't be back. PS- This place needs a good cleaning.
(1)
Jessica L.
The food is pretty good and priced fairly. I struggle to find healthy options on the menu at this place and it's been packed with kids each time I've gone... so inevitably, you'll be forced to hear one of those annoying happy birthday songs. All and all, it's a chain restaurant so it's what you would expect. Staff has always been friendly and quick with orders.
(3)
Katie G.
My hubby and I got take out and everything was delicious! They also had it ready To go once we got there which was nice. Well done and way to redeem yourselves from the last visit!
(5)
Bunny B.
This was a terrible experience. Seriously, I don't know why I went here or why this place is so popular. My grandmother had the seafood entree and it was pathetic, the shrimp looked like little chunks of deep fried bread. I made the mistake of getting the boca burger because i thought a burger establishment as well known as Red Robin could make it could - totally opposite. They have no idea how to make it taste good. It was actually gross! It looked like a sponge and tasted like a sponge. I have been to tons of restaurants who serve meat and also make amazing veggie burgers: Pita Jungle, Islands, The Counter. If you want your restaurant to be a success and make your customers happy then make every single menu item good quality and tasty - otherwise your wasting people's time and money because they could of gone somewhere else. They should take those things off the menu until they can figure it out.
(1)
Sarah D.
Strawberry lemonade is amazing! Real strawberries yumm and the Blue Ribbon burger is the best, with bottomless steak fries dipped in ranch the prices are so good my family of 7 goes at least 3-5 times a month. I totally recommend this place!
(5)
Eric S.
Very good food and fun atmosphere. The waitress we got kept bringing water with lemon even though she was asked repeatedly to bring it without lemon. But other than that, the food was great. The few times I've been there I've always enjoyed myself.
(4)
Dale L.
WORST SERVICE EVER!!!!!!!!! Waited 15 minutes for our server to get our drink order. Waited another 20 minutes for him to get our food order. Ran out of campfire sauce and drinks, asked our server for another round and more sauce...which we never received. We waited 30 minutes before saying something to the manager. He didn't even care that our server was not paying attention to our table or that our server missed every wave to get his attention nor did the manager offer to bring anything else out...he did comp our meal, but with a very poor attitude. "Oh you weren't happy? You can go ahead and go then, don't worry about the bill."
(1)
Mary S.
Dinner with the Saunders Family
(3)
Anthony S.
Well, when I want a good burger I go here or TGIF. I like the big flat screens they have- I like watching while waiting for the food. I like the Hawaiian burger with the teriyaki sauce and pineapple. Or, anything with BBQ sauce or bacon or cheddar or Swiss cheese. They come out hot and most of the time I get the bottomless sweet potato fries. I'm slightly addicted to sweet potato fries. The place is clean for the most part and has a slight sports bar atmosphere. The location at Happy Valley Rd sometimes has slow service with sometimes unpleasant staff. I've not had problems with the Peoria location. Make sure to join the rewards club and get your free birthday burger. No complaints about the food.
(5)
Drew A.
Eaten here allot more times than I have checked in. Favorite place for the kiddos. You go to chains for comfort.. and to know what you will be getting. All Red Robins are pretty much the same. Same food, same unlimited steak fries, same yummy freckled strawberry lemonade... oh yaaaaa! This location is no different. And, we have never had a bad experience. Management takes care of staff, and staff is well trained. It shows in the service that you receive. We live close - and the kids love - so we will be back!
(4)
Sabrina D.
The best turkey burger ever. The food is always good here a wonderful verity of burgers and of course bottomless fries if that is your thing. I would not recommand going durning busy times the place is a little crazy.
(3)
John S.
Had to send burger back COLD! Asked for coleslaw got french fries. The only thing that came out right was an ice cold Corona.
(1)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :2501 W. Happy Valley Road
Phoenix, AZ, 85085
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Matthew J.
Packed on a Thursday afternoon. They were able to seat our party of 8 without any issues. Food was fine.
(3)John L.
hey guess what nope havent been back! that is all.
(1)Carrie R.
After contacting the company about my experience, I received a followup call from the manager Paul. Not only was he very nice and professional, he didn't make any excuses and agreed that the service the night we were there was very lacking in the restaurant. He offered a gift card to return and experience the restaurant again. I appreciate when a company not only fixes their mistakes, but does it in a very honest and non-excuse making manner.
(4)Paul V.
This place is a chain, so I'll keep this brief. The burgers are just ok. Nothing special and definitely don't come anywhere near my Best Burgers of Phoeinx list. I had the Royal Burger or whatever it is called. Look, it's the one with the egg on it ok? Anyway, the egg is way too done. I'd prefer over easy or medium at the most, but this sucker was way over hard. Not a fan so I 86ed the thing. Way too much mayo on it too. The fries are decent, mozarella sticks too. Nothing amazing here. I did enjoy the chocolate shake though. The two times I have been to this location the service has been pretty poor. Nothing I'm in the mood to get into right now, but the hostess was lame and the waitress subpar. Funny tip: when they ask if you've been to a Red Robin before. Say no. They all over react like it's the craziest thing that you've never been to a Red Robin before. I don't see the big deal if you haven't and their reaction is annoying, but now that you know what they'll do it is fun to mess with them and see how they over react. Want great burgers? See my list of Phoenix's best burgers. Try one of those places and you won't be disappointed.
(2)Paul L.
The food is always top notch but the speed of the cooks is a joke. The wait staff has to frequently apologize for the kitchen. But I'll be back because its a good burger.
(4)Jenny F.
Came in around the end of dinner. Got seated quickly, service was great, food was good, cleanliness was very questionable! We could see into the kitchen and there was trash all over the floor.
(4)Jeff L.
Typical Red Robin.
(4)Jason W.
Great burgers, friendly staff, unlimited fries and open late. What more could you ask for?
(4)Kris C.
I grew up in Seattle, so I am very familiar with Red Robin restaurants. This location is NOTHING like I know of the Red Robin Brand. If my only experience with Red Robin was this location I would be wondering how they stay in business. I have given this location multiple chances with each experience worse than the last one. I walk in or call each time with an open mind and a hopefulness that things will go well. But food Is wrong, people hang up on you while you're talking or you just sit there without acknowledgement. To be quick I will summarize just the last 4 visits. 1. Dine in- Order wrong. If you have food allergies and you mention it to the server expect them to forget or the kitchen not seem to care... Even though they have a separate offerings like Gluten free buns. 2. Phone in- order wrong. Wife and I wanted a laid back family night so I called in the order. Reiterated the gluten free bun. The order was repeated back to me. Wife picked it up and reiterated the gluten free, the take-out waitress confirmed yes it has the gluten free bun. Got it home and it was not. We had ordered for the family so she didn't really want to empty everything out right there. And the additional charge WAS on the receipt so the waitress at least had it right. 3. Phone in- rude. Decided to try it again.... Called in asked if they still had gluten free buns. They did. Ordered the rest. Waitress said ok. I started asking how long that would be to come get it and how much. About 4 words into it she cut me off, said ok see you in a bit and hung up... Figured she was busy so I didn't bother her again at all... 4. Dine in- ignored. My son and I went bowling today and we decided to get some lunch afterwards. I know, why would I try again, I try to give some benefit of the doubt and figured middle of the afternoon for a late lunch should be fine. We walked in, hostess was nice, seated us quickly didn't look very busy. That's pretty much where the hospitality ended. We sat for little over 10mins without anyone acknowledging us (at this point I wanted to see if anyone would without me waving my hands around like I was waving down the beer guy at a baseball game). A couple came in at this point with their toddler and infant so I decided to see how their service went.... Oh they had their drinks from the bar, water, and drink for the toddler before they even finished getting the car seat with the infant settled in. Needless to say we left at this point and went for some sandwiches across the parking lot. But looks like a few people had some good experiences here. As for the remodel it looks nice but ask for a booth if you go because they cram some of those tables in there. Although I guess it's good if you are interested in what your table neighbors are whispering... On second thought it's so loud you can hardly hear your own table sometimes so it doesn't really matter. Ask for fries ahead of your meal if your hungry. Gotta appreciate the bottomless steak fries. Maybe in a few months I will give it another shot.... I apparently enjoy frustrating myself
(1)K Z.
I usually like Red Robin. Normally the food is good and portions are huge. This was my first time at the Happy Valley location. The service was fine. This single star rating is for the food. I got the Prime Rib sandwich and it was incredibly small. There was almost no meat on it. The sandwich was over $13. I don't know if they've decreased their portion size or what, but I would never have expected that from Red Robin. I would not recommend this place. However, I might eventually try another Red Robbin.
(1)Ron P.
Got to love Red Robin for a great burger and the chicken is great also good. My go to place for a quality quick burger. Nice that they have a full bar too. I enjoy a nice glass of wine or whiskey on the rocks with my meal. ;)
(4)Jessica P.
Such a happy place. When I have kids, I'm taking them here to get a balloon and to be happy. I had the Ensanada plate... two chicken breasts (nice spice to them) and a salad. It was very yummy for low carb me. Service was awesome... we had extra drinks available for our consumption before we were even half way done with our first ones. Food came out quick as well.
(4)Jolene B.
Yes, this is a chain restaurant, and maybe I shouldn't get too excited over a standard hamburger chain-but what can I say? I love french fries! And Red Robin gives you bottomless steak fries. That's right, I said bottomless. steak. fries. Delicious. Oh, and the beer is always so cold that ice chips float in it. For those of you that enjoy that sort of thing.
(4)X X.
Love their fish, onion rings, bottomless steak fries & their chocolate shakes. Wow....i am getting HUNGRY just thinking about this food... YUM.:)
(5)Rebecca S.
I have a toddler. Toddlers are loud and void of restaurant manners. Thankfully, Red Robin is loud and doesn't expect toddlers to have manners. You can order your sticky-fingered kiddo a grilled cheese for $1.99 without a side and the high-fructose corn syrup beverage. All a sticky-fingered kiddo really needs is a grilled cheese anyway. The staff is (mostly) attentive and helpful. Before I had my babe I never thought I would frequent a Red Robin, but the toddler-friendly choices in my 'hood are not bountiful. You do what you gotta do. And honestly, I love the burger with the pineapple and teriyaki sauce.
(4)Debi K.
I LOVE Red Robins steak fries soooo much!!...dipped in ranch dressing...of course. Always great service at this location too!!
(5)Erica D.
The patio is dog friendly, and they give your pooch a bowl of water too :) Dog friendly is very important to me.
(4)Bill M.
Apple grilled chicken salad hit the spot! Just the right everything: feta, light tasty dressing, walnuts, crisp apple bits and juicy grilled chicken. Great service by Brittni. Only gripe was cool draft in bar area booth.
(5)Jeanne M.
Pleasantly surprised. Nice happy hour and bar area. Burger was good. Definitely would go back.
(3)Geoff L.
If you are a fan of yummy, juicy, unhealthy burger, then this is the place to go! My favorite is the A1 Peppercorn burger. The patty is made to your liking (I like mine Medium). When you bite into the burger, you bite into a little bit of heaven. Make sure to add their "secret" Red Robin spice to the burger, it totally enhances the flavor. Although this gourmet burger place is a "chain", it definitely doesn't feel like a chain quality. Along with their burgers, they offer free bottomless steak fries. They are fried to perfection and will fill you up quick. Average price is about $8-10 for the burgers, but it includes the unlimited fries, so it's a pretty decent deal. Definitely bang for your buck if you come here. Be sure to sign up for their e-club too as you get a free meal on your birthday!
(4)Johnie R.
Great first time at Red Robin on Happy Valley! Went for lunch, waitress forgot to turn in order. After long wait, she came to table apologizing for her error and then the manager came over and also apologized, and comped our entire meal. We enjoyed the food and except for the loudness of the restaurant , had a very nice meal. They handled the issue in a very professional manner and we will definitely return.. LOVED the burger!
(4)Mackenzie M.
I went to Red Robin for an early lunch with my sisters and it was fabulous. The food came out very fast and was delicious and our waitress Melissa was awesome!
(5)Liz L.
I love burgers, I mean who doesn't, maybe except vegetarians? My husband and I decided to go out and get a burger, we were up in the happy valley area on our way to dick's sporting goods, so we droped in here to fulfill our burger urges. They have so many to choose from it takes a few minutes to get through the menu. They also offer and endless amount of french fries and refills. I can't remember what the name of the burger was I ordered, but I can tell you it had guac, and Bacon on it. The burgers can be ordered two different ways, pink or not pink. It seems like this place is really flexible on how the meals can be ordered. They do have on the menu I think one burger without bun, but you can order any burger they have "protein style". I ordered mine "protein style" which just means instead of a bun you have your's wrapped in lettuce. Also I substituted the endless fries with a side order of a salad. We didn't wait very long before being served our meals. Once I got my burger and salad I macked it down.. It was pretty good. I gave this place 4 stars instead of 3 because of the flexibility in their menu.
(4)R.N. K.
Stopped to place to go order at 9:00 on a Saturday night. Bartender & other servers busy counting their tickets & tips. BT asked what we needed and we said order to go then she went back to various duties. Gave us no menus. Service 101 item there. Several minutes later asked what our order was and finally gave menus. Staff more concerned with counting money than basic service steps. This is LAST of MANY long ticket times and waiting for us at this RR location. We walked out and went across to Applebee's. Bartender there was fully engaged in serving customers.
(1)Christa M.
Very friendly when I called to place my order. I called to ask a few questions about there promotions and they kindly answered them. Our food tasted soooo great!
(5)Alex L.
I want to preface this review by reminding the reader that I am a 23 year old grad-school student who does not have a stick up his ass. This Red Robin is my favorite kind of place. And it's not about the food or the drink; it's the setting. This is the place where I can walk in, just sit at the bar and chat with the employees. It'd be nice if they were allowed to drink with me, but what can you do. Anyway, it's very informal and that's what I want. I dislike the whole customer-server relationship; it leads to an awkward "hey you're cool but fetch me some ketchup" kind of attitude. I've casually chatted with several of the people who work here and we talk as equals. It's feels less that they are there to service my drinking whims, but more like we're there to make the time pass by a little faster. For me it's usually because I'm stalling to be somewhere I don't want to be; for them it's because they are at work. However it's just really relaxed and more like chatting with the same buddy you see regularly at the bus stop. Regardless; onto the food! The burgers are delicious, the fries aren't half bad, and I really (read: REALLY) like their honey-mustard. I suggest the guacamole burger (if you swing that way) but I'd safely say that most of their food is good. It's like a delicious diner, but without the feelings of shame and guilt for being there, drunk, at three in the morning. Definitely a place I enjoy being a regular when I need to relax with a beer and not sit home.
(4)Mike B.
Classic burgers, awesome fries and onion rings. I always add the "red's relish" to my cheeseburger, it makes it unique.
(4)Ben B.
This chain caters to families and mine definitely enjoys going here. The burgers are pretty good and the kids menus are extensive and very customizable. I have tried a number of the burgers and chicken sandwiches, all are very good and it's especially nice with all the items you can add or change in an order. Also, the salads are quite good, with fresh ingredients, which you don't always get at a chain restaurant. The wait staff is willing to customize and is always friendly, no matter how many changes we ask for. This customizability makes it great to bring the kids, and not always have them eat fries with their meal. Another great thing about this particular store is that the staff comes by so frequently to refill the drinks and fries that we hardly ever have to wait for anything. One drawback about this location is that on the weekends, possibly due to the movie theater, the parking lot and restaurant can be quite full. It can be an ordeal finding parking, with 3 restaurants so close to each other in a small lot. Additionally, the noise inside on a Saturday night makes it hard to hear each other. For families with kids I highly recommend Red Robin for their large kids menu, their good burgers, and fresh salads.
(4)Leslie M.
Stopped during the week for lunch. This was actually our second try. Stopped the week before on a Friday and the wait was too long for us to stay. This time we were seated within a few minutes. We ordered a burger with coleslaw and the Ensenada Chicken. I had been looking forward to trying the Ensenada Chicken after seeing it on their website. It didn't disappoint! Everything came out hot and fresh. The chicken was tender, and the sauce flavorful! Our server was very nice. Stopped back several times to see how everything was and for drink refills.
(4)John P.
After watching an advert for large burgers in 3d Phoenix was sunny with no sign of cheeseburger. Didn't stop at the nearest place, Johnny Rockets ,and we went a bob bob bobbin' along to Red Robin. Near 4 in the afternoon isn't a busy time but the service-dividend one would hope to reap wasn't present. Greetings, placement, balloon for kid all happy:) time to drinks good. Then not so much. Ordered a burger that had jalapenos as part of the garnish. What i got was double fried, at least, and cold .While the server did go back and get some it's a pain in the ass to have to open up, pick them out, and wait for the new ones to get back. It's a small thing? Maybe so small that anyone with brains would not serve cold, fat sodden and about as far from crispy as you can get in the first place.Paltry number of fries ( seemingly you can ask for more but found that out a little too late The bun was claimed to be a jalapeno,meant to be chipotle mayo and the burger was meant to have seen cayenne. Tasted fine, just not gourmet in terms of ingredients and presentation. My wife's BLTA was the straggliest SINGLE piece of bacon we've seen in a long time and the 2 piece of avocado seemed to have visited the same health farm as the pig:) Slow refills, had to ask for mine. Wife's refilled but way late in meal. Poor value. realistically it's about 2.25 rounded down.
(2)Yolanda L.
Awesome bleu burger with jalapeño cornbread bun! On time service too.
(4)Laura R.
What can I do??? I have a child and she like's places that have giant birds, freckled lemonade and free balloons!! Some of the food here blow's of course and some of it is really good. I really like their campfire sauce I have to have some when I come here it taste's like well.....CAMPFIRE you should just try it if you haven't yet you'll see what they mean. The other thing I love here is the chicken tortilla soup minus the chicken. It's really good with a bunch of cheese, kidney beans, corn oh and did I mention cheese!?!? The presentation is pretty and I love it in this cold weather mmmm! For the adults they have some pretty good drinks including some wine, Guinness and Blue Moon. I suggest eating light here like no meat but that's just me. Oh they always seems pretty polite and helpful here unlike the Shea/Scotts location but that's another story.
(4)Chukki S.
Blue Ribbon Burger is amazing. Add bottomless fries with ranch and you have a perfect meal. Why don't I eat this everyday? Oh yeah, it would be like that show the Biggest Loser except in reverse.
(5)Laurie L.
I'm not a big burger fan so I had never eaten here before. I went there with family and the food here was really good with lots of options. My only complaint was that it was really really loud.
(4)Debbie N.
Went there on Sunday- New Years Day... they were busy but not that busy- It took 20 minutes for the food to come out the first time- cold...then 15 more minutes the 2nd time...but they got my meal wrong...they re-made it the 3rd time and it was still wrong.... made it 4 times...it's been an hour and 10 minutes...I ate it;....but it was still wrong... you'd think I ordered something special.... hamburger without maynoise protein style cooked medium...they couldn't get it right...every time came out beyond well done... not sure how many time the manager said I'm sorry and finally the 4th time said...maybe we need to check the grill...you think???? I bet most people would deal with it and just not go back.... If I'm paying for something I want it right and the way I want it.... I get mistakes happen...but 4 times... they need to get their $#&%*)&%@ together or they'll find everyone going to the other Red Robins where you get what you order.
(1)B K.
Typical Red Robin, so not much to say. The rib tips are crappy, but the beer was nice and cold.
(3)Abbey A.
The food was decent and the drinks were delicious. However, I wonder if there is some special training that waiters and waitresses go through in Arizona to constantly tell you that "you must really be feeling that one by now!" when you have had a few sips of a drink. Being told that I'm drunk when I haven't had a more than half of a cocktail is off-putting and I've experienced it at enough Red Robin's to wonder.
(3)Tom G.
Went for lunch we had the bottomless fries to start very hot and good especially with redrobin seasoning salt . We had a huge portion of the chicken parmasian, took home leftovers. We also had the soup and salad, a little pricey plus very little onions in French onion soup. The service was above averge. We frequent this restaraunt every couple months. Always very consistent. Only complaint prices keep climbing, please run some specials or coupons we might come back more often.
(3)Nick L.
Red Robin, as a whole, is one of my favorite chains. The food is always good and the service is usually top notch. I've been to this particular location a few times and been completely satisfied. Highly recommended!
(5)Chandler R.
This is a great place to take the family. Good food and great prices.
(4)Mike E.
Consistently good food and service ! We usually sit at the bar, all the bartenders we've had are friendly and provide good service . We even showed up 20 min before closing last year on Fourth of July and the bartender was cool about seating us , and letting us enjoy a few beers. Ps Try the bleu ribbon burger, my favorite !
(4)Bungle G.
I used to love eating at Red Robin when they were new. As the years have progressed, and with so many other better burger joints around, this place kind of fell by the wayside. We ended up here a couple of times though and it was worth the trip. They always seem to have some kind of specialty burger that is good. The last one I had was some Terminator burger. The fact that they will cook your patty medium rare, if you ask, works for me as well. Their bottomless french fries are awesome. We've tried most of the specialty sauces and have decided to stick with the ketchup and ranch though. Their big boy (and girl) drinks are not too overpriced and if you want a milkshake they have a great one. I would like to give special mention to what happened the last time we stopped in. There was something going on with the cook and, though not crowded by any means, the food was taking forever. We noticed other tables complaining and almost were ready to leave. Our waiter assured us that we would be taken care of though so we toughed it out. They gave us our burgers free, which was really cool. The vibe was kind of strange. As was our waiter. But the food was free and tasted great. This is by no means one of our favorite places and we don't really hit them up very often. It's always good though, and this last time, though disorganized, was pleasantly compensated for. If you want a decent burger, along with all you can eat, and great tasting, fries I would suggest this place to anybody in the area of one.
(3)B P.
Can I rate this place lower than one star? Alissa was our waitress, and was more concerned about talking to other wait staff at the server's station than giving us things like napkins (that we asked for three times). Also, don't expect to get a burger cooked any way other than "a little bit pink." Four different burgers with two different requests, and all four got put in the same way. And I would just like to pose a question: how do you eat a side of coleslaw with no silverware on the table. Two runners and a waitress couldn't be bothered to bring me a fork. I guess my biggest gripe here is not having people use common sense (wipe down the table, put down napkins/silverware, etc.) and maybe listening to customers. I don't know how many times we asked for the same things.
(1)Jeff B.
First time at this Red Robin. Arrived at 11:35 on a Friday for lunch. The place was hopping. Really good sign. I was seated within 3 minutes but was led to the bar area. Nervous since you often get poor service there. The bartender took my order 5 mins later: Burning Love Burger and a coke. My drink arrived quickly of course but lunch didn't arrive until 17 minutes later. I cut my burger in half like always but that was a mistake: they had broken the patty into three pieces, so now I had numerous pieces. Every time I tried to take a bite, it fell apart. I ended up eating my burger with a knife and fork which wasn't as appetizing. My service really fell apart too. Since he was the bartender, the only other time I saw him was when he gave me the bill. For a burger, which was in three pieces, fries and a coke, with no service, to cost me $12 plus tip, I'll go elsewhere.
(2)Peyton T.
Our server Brianna was ok Thought it strange i only got 1 iced tea Wife liked her Crassaint thing Kid had Chicken sandwich FAILS Fish and chips Fush lume warm chips almost cold
(3)Chris G.
I would say this location is 50/50. Half the time we go here, we have a decent experience, the other half, not so decent. Some of the most common things that happen on a bad day are slow service, wrong orders, and straight up attitude giving waitresses. We mostly do take home orders from this location now and so far haven't had any negative experiences with that yet.
(3)Deric G.
Food is always good. Service not so much. Servers are great, but food takes too long.
(2)Nicole A.
Matthew Siverhus was a great server!!! we had a great experience with him. you guys need to make him a server ASAP. CODY MAKE HIM A SERVER, we were his first table and we loved him. can't wait to come back
(5)Danielle Z.
This visit we got our food to go. We came home and there was no ranch with our order even though the lady told us she put it in there. We got a salad so this is why we would need to ranch. Then we also got a bacon cheese burger after 2 bites I bite down on a black crunchy piece of something from the grill. So I guess they didn't think to clean the grill before cooking my burger. So we paid all this money for food that we didn't end up eating and since it was to go we couldn't just grab a waiter and send it back.
(1)Sara T.
After terrible service and no food at T.G.I.Fridays. We came over to Red Robin and got amazing service. Our server Myana was great. She got our food and drinks to us with good time. The food was Delicious and filling. Thank you Red Robbin for serving my family a wonderful meal. We will deffinentely come back.
(5)Robbie G.
We've been to this location a couple of times now, and wen't again yesterday to meet some friends from my wife's work. I will say that Red Robin in general puts out consistently good food with relative speed. This location is no exception. This time I decided to try their new Colossus burger. Sweet baby Jesus it was delicious! Imagine a RR Cheeseburger with BBQ sauce and beef brisket on top--and not the crappy, overcooked brisket a lot of places try to feed you--real, good, juicy brisket, on a juicy burger. It was most excellent! Add on their standard amazing steak fries and you've got quite the delicious lunch or dinner. Or second lunch. Or second dinner......sorry--went Hobbit there thinking about it. Needless to say it doesn't take a genious to figure out you shouldn't bother counting calories if you do this. In case you haven't heard, they are also offering BOTTOMLESS rootbeer floats now. Soft serve ice cream with barq's rootbeer. Bottomless, I say! I'm yet to get through more than one with the meal, but it's worth the $4 price tag in my opinion. The only downside to this visit was our waitress was a bit moody, but for all I know she could have been having a bad day. She was a little nicer around the time she was handing us the check. I'll reserve judgment for now and give her the benefit of the doubt.
(4)David L.
Been to this one twice. And the service was poorer than the last. Took our order and forgot about us. I think the waiter realized that he indeed forgot about us and came up and said there was a delay with our food. Why would that be when the people who came after us already had their's. Weird. He ended our night by checking on us maybe once. We were there for probably an hour... Fun.
(2)Angie A.
Off night? We waited to be seated for table of 2 for about 20 minutes but when we were shown to our table there were plenty of open seats 1/2 of the place was empty. Maybe a staffing issue. Our waiter brought us water and my friends glass had a large glob of what appeared to be strawberry milkshake residue stuck on the inside of her glass. The waiter brought a new cup and we told him we were ready to order he said ok he will be right back.... Waited 10 minutes for him to appear. We ordered our food and he brought it but we had no utensils he said he would go grab those and some more fries. Someone else we flagged down helped us about 15 minutes later because dude never came back. The next time we saw him he was having a heated exchange with another employee before walking past our table. We got our bill and he apologized saying he started out behind. We paid and never came back.
(2)George C.
Standard American burger joint. Burger selection is a lot. I always get the rings and garlic aioli. Steak fries need some help though.
(3)Stacy F.
This was our first visit to a Red Robin and what a fun place! The bar area is open seating so we were able to by-pass a bit of a line to get seated in the regular part of the restaurant. Our waitress was really nice while we took a second to review the menu and what we may want to try out. I had the Tavern Double (a deal at $6.99) and he had the Chicken sandwich - both came with bottomless fries and ranch dipping sauce. I was very pleased with the flavor of the burger and the level of toppings to burger ratio was perfectly done. His chicken sandwich was deliciously done as well. The breading was so yum. The bottomless fries were steak fries - which are notoriously hard to cook well considering that the outside cooks faster than the middles. These were done decently - not my favorite, but not bad! The ranch was really the pull for bringing these back up to good eats. Who would have thought to combine ranch with fries? Brilliant. Fatty. But brilliant. Overall: A- Packed and noisy, so be ready for that, but the food is delicious and the staff is friendly. We will so be back for the ranch.
(4)Susan M.
We come in often, mostly for the great service from Mandi than the food. She is always so cheerful and attentive. While I see other waiters/waitresses that look like robots that just had a bad day. So we always wait for a bar table or outside patio table. With the remodel, kids are no longer allowed in the bar. They should be allowed but only at a table. In AZ, sometimes its too hot it sit on the patio and I just do not trust any other waitstaff member. Food is good. With they would change the "Steak Fries". They are not as good as the other food items.
(4)Shandra H.
Service was awful. Husbands beer was in a dirty glass. Food took awhile to get to us and once we got it, it was disgusting. He ordered a patty melt and it was rock hard and dried out like it was sitting up on the counter under a heat lamp forever. Sent the sandwich back and got a side salad in instead.
(1)Marshall C.
My boss loves this place, but I find it boring and cliche. Nothing inspired on the menu, boring and bland burgers. The place reminds me of Chotchkie's in office space. Just white bread and mayonnaise. It's the Olive Garden of burger joints.
(2)Casey A.
I don't go to Red Robin very often, but for a chain restaurant it's pretty good. We sat in the bar for lunch. It wasn't too loud, the area was very clean and our server was very kind. We asked to get the bottomless fries ahead of our food so we could have something to munch on. The fries and our food came out promptly. I got a burger and the hubbs got the fish and chips. My burger was pretty big and I ate all of it... even though I probably shouldn't have because I was stuffed afterwards! The bun got a little soggy towards the end, but that probably attributes more to my slow eating. The fish and chips were much better than I expected them to be... I think I will actually get those next time! Red Robin! Yummmmmm
(4)tim s.
Burgers are great but its expensive. Sometimes when we went, despite only a handful of customers we sat for 30+ minutes waiting for a waitress, they are too busy talking to each other. For the money and time In and Out is a better choice.
(3)Dale R.
My wife and I frequently come here for their awesome steak fries and garden burgers. Wait time is rarely long and today was no exception. We were supposed to wait 15-20 minutes, but ended up only waiting 5 minutes. Our server, Courtney, was friendly, accommodating and quick. She seemed to know that we were ready to order as soon as she approached us. So rather than waste time with drink orders alone she put in our food order too. Excellent place!
(5)Tammy S.
Generally I absolutely love red robin, but this happy valley location seems to be lacking. The staffs behavior with each other tends to portray a negative vibe, perhaps because they always seem understaffed. The patio never has a server so half the time they will not seat people out there, even on a busy Sunday evening. The tables outside were also extremely dirty the one time we did try to sit out there. Still love their food, but this location could use some help along the lines of management.
(3)Trent P.
We were the first ones here at 11am, so we had no problem getting a table. We ordered and our food came quickly, go figure. I had the Whiskey River BBQ burger. It tasted great but fell apart after a few bites. The bun just didn't hold up. Red Robin has good food but nothing spectacular. A solid 4 star restaurant.
(4)Jason D.
This visit was very unusual, they were bust for a Friday but our server must have had way too many tables. I had to ask hostess for crayons and paper for my girls. Hamburgers were good but the waitress was nowhere to be found when my daughter wanted more mac and cheese. I asked one gentleman for the bill and he was very polite and asked 8 everything was good. The restaurant industry is what it is and customers matter. If you want them to come back treat like you do.
(2)Nicole M.
The food was 2 stars. We ordered a chopped salad with a processed chicken breast with grill marks and bacon cheeseburger. The only reason I gave them 2 stars is because the burger was good. Ordered alcoholic drinks which were just nasty.
(2)Erin M.
I came in last Sunday with a group of co-workers because we were celebrating the end of the season at the local water park. There were 15 of us, and we were loud and rambunctious -- everything you'd expect from a handful of teenagers -- but our server was great and took really good care of us all. I ordered one of my all-time favorites, the bacon cheeseburger. Everyone's food took quite a long time to cook (such is to be expected), but OMG, it was so worth the wait! It was just what I needed after a long day. Everyone else had an equally outstanding eating experience, and after eating and paying our individual bills, we all took pictures, shared many laughs, and reminisced on the past season. It was a fantastic end to a bittersweet night. I'm no stranger to Red Robin, and I'm gonna be honest, they never disappoint...big groups are what they do best. I will keep coming until I physically can't anymore!
(5)Joe F.
We love this location and it is a favorite with the kids. We always have good service even when really busy. I give 3 stars because the service was MISSING when we went Monday June 15th. There was a 20 minute wait but it was dinner time and we thought ok, even on Monday wow. When we did get sat...... most of the restaurant was EMPTY! REALLY! No exaggeration! We have no clue. Either servers didn't show up or they can only handle one table at a time!?? We didn't see a server at all for about 20 more minutes. The host was excellent I have to say. Friendly and even came to take our drink order and give drinks. The server was good once he found us. THe food took forever and the manager finally brought it out. We didn't see ANY servers actually until he came and then only ours and one other! THe manager was very nice as well. Just think they need to find HELP! We asked for fries before the meal for our son since it is all you can eat fries (one main reason we go) never got those but they did give extra with the meal when asked. THey are friendly and the food is was good. they..... just need to hire some help! PLEASE. I think the reviews will go up again if you do.
(3)Justin M.
Man, I had such good memories of Red Robin and the food - now I don't really care to come back. We came for a quick, casual lunch on a Sunday. It was decently busy, but not packed. We were greeted by a young hostess with an attitude who just sat us at a high top in the bar right by the front door without asking if that was ok. I personally hate high tops as they can be uncomfortable for tall people. We went back to ask for a booth as we saw a few available, and she sighed and said that server needed some time before being sat again, we said we would gladly wait. Literally 5 seconds goes by and she grabs menus and told us to follow her. What just happened? She quickly sat us and sauntered herself and her ponytail back to her perch. Jeez. The server was nice enough but could have been a bit more attentive, but we knew she was busy. We ordered a chicken salad and a burger to split. We were really excited for the steak fries, like anyone right?! Not so much, our fries were the first thing we tried and they were cold and rubbery and as we used to call in the restaurant industry "DEAD". We asked for new ones, which we got but they almost seemed undercooked this time, but whatever. We ordered the burger medium, it was a little more on medium-well side which was okay but it was cold on the outside. We cut in half and ate it anyway, we weren't going to turn a quick lunch into a whole afternoon sending everything back. The salad was meh, nothing to take a picture of for the menu if you know what I mean. Some looked like' ABC' salad...probably due to being tossed in the dressing and sitting there awhile.We did, however, get numerous refills on our strawberry lemonade from our server which we probably shouldn't have. That drink is SO sweet and unnatural tasting that it made me crave refills on water instead. Anywho, I don't normally expect much from family-type-chains but Red Robin used to stand above many of those in my experiences. Seems they have remodeled and restyled quite bit but, well, you come here to eat not admire light fixtures. No thanks.
(2)Lisa D.
A friend and I decided to meet for happy hour at this location tonight. We sat at the bar and I could immediately tell that our bartender was very busy. It took a few minutes for our drinks to come and it was very loud in the bar. I understand that when you work in a bar/restaurant that you are busy and not aware of patrons but many times the wait staff literally yelled across my friend and I. We decided to sit outside where it was quieter but once we got out there nobody ever checked on us. I would have purchased another drink but we were left out there a long time with no contact. It would have been very easy to just leave without paying but we came in and stood at the bar for our checks. I do think that the bartender would have been more attentive and friendly if she wasn't running like a maniac to keep up. It seems they need a other bartender. It was way too loud and annoying for a relaxing happy hour and we won't be back.
(2)Nicole D.
It's like a whole new place in here. I didn't realize it'd been that long since we were here last but the restaurant went through a remodel...it's really nice. It's almost a little too nice where I feel like it might not be casual enough to bring my kids too. There was a 30 min wait when we came at 630 on a Saturday, so not completely unexpected. What was unexpected was how long it took to get our appetizer..again 30 mins..it got a little worrisome with two hungry boys. Our server Dynelle was apologetic about the wait and even though we put the kids order in right away, it still took quite awhile. As for the food, I had the royal red robin and it was a royal mess! The taste of the burger was good but it completely fell apart after two bites and I ate it in pieces. We also had a bowl of chicken tortilla soup and there was hardly any chicken in it. I can handle long waits, taking a long time to fill our order, and the quality of the food but the one thing that really bothered me about our visit tonight was that the arrangement of the dining room made it so difficult for the servers to get through the aisle that twice they almost knocked into our daughter in the highchair on the end. The new big chairs for the long tables took up so much space in the aisle that the servers had a such a hard time navigating around them when they carrying the big trays. I'm kinda remembering now why we haven't been in recently... You just don't get the same service or quality of food you used to a few years back
(2)Tim F.
Great food and good place to take my 4 year old to. Their ranch dressing and burgers are GOOD!
(5)Michelle M.
If you've got a burger and bottomless fry craving....Red Robin is the place to go. Good variety of burgers, salads, chicken sandwiches and appetizers. This visit, as with any other on a Friday or Saturday night, means at least a 20 minute wait and so so service. The place gets so crowded, that it appears the restaurant is always understaffed and the servers are overworked. If you want something like mayo or special sauce with your fry's, ask for it way in advance, because nothing comes fast around here. With that being said, the flavored iced teas are yummy here. I favor the pomegranate, my husband likes the peach. The burgers are yuuuummmmm! Always cooked the way I like them (medium rare) and are really tasty. I like the avocado bacon burger ....bunless, wrapped in lettuce. It's like having a side salad :) The bonzai burger and chicken sandwiches are worth trying too. We never get appetizers here, we just ask for a couple of baskets of fries for the 4 of us. Holds us over until the burgers come. I always ask for the campfire sauce. No extra charge and oh so good. Sign up for their rewards card. There are always discounts and free appies....as well as a free birthday burger and buy 9 burgers get the 10th free. Burgers can add up fast with a big family. So we keep coming back, not for the slow service, but for the fun atmosphere and great burgers.
(4)Tim C.
First time here today. Food and service were mediocre at best. Overpriced food for the quality of the ingredients. The floor beneath our booth was sticky and dirty plus waitress kept messing up our order. Probably won't be back since you can get better service and quality ingredients from In n out or 5 guys for half the price.
(2)Craig N.
First visit to a Red Robin. We were seated in the bar next to a booth of obnoxious and loud drunks. We moved ourselves to another. I ordered the bacon cheese burger. Meat and bun were excellent. The bacon was dry and cold. Overall the meal was good and we will be back. My wife ordered the prime rib sandwich. It was very good and a large portion. Fries were OK. Coleslaw was very good. Service was so-so. We kept having to get our servers attention. I would suggest asking for freshly cooked bacon and not be seated in the bar - unless you prefer being around those types. Wife ordered a mohito and it seemed to be missing some ingredients.
(3)Jessica D.
No more unlimited steak fries unless you ask. We had a large reservation for a Saturday evening. When we arrived, we were extremely disappointed to find that the manager couldn't seat us not only together, but on opposite sides of the restaurant to the point where we couldn't even see each other. He acted like we were inconveniencing him. Having worked in the industry for years, I offered some suggestions of how we could make this work & he simply refused to listen. Well, now you can listen to my feet walk out the door ... Our parties were on opposite sides, our side was literally done eating before the other side even got their food. RIDICULOUS. Checks got messed up and mixed up. There were things on our tabs that NO ONE had ordered. No mas, Red Robin.
(1)Amber P.
Not only was this location super accommodating with our large family celebration of my daughter's birthday impromptu on a Sunday evening, but they made the whole process easy and so much fun! When I asked to see a nutritional menu for food allergies they handed me a computer to help me choose what to eat for dinner. I was shocked! I love that they were able to assist in my being able to enjoy my daughter's birthday without needing to pick or scrape items off my dinner plate. I cannot recommend this location enough.
(5)Lucia F.
Very disappointed that they forgot to bring the dip I ordered, it was a special one they have on the menu, when I pointed that out to the server, he just said they did not charge me for it, but he did not even apologize. Also the burger we ordered was supposed to have bacon and they forgot that too, the manager took off $1.50 from our bill. Definitely NOT coming back!
(2)Pat F.
Took grandchildren to have a Red Robin burger. The service in this particular Red Robin was terrible. We had to ask for silverware and napkins and some of the drinks never came. We have a Red Robin close to us in Washington State and it is great but this particular site needs better service and management.
(2)M L.
Tried to give this place a chance...sorry...same super slow service and lukewarm food every time. We never go out during rush hours so I think a party of four waiting on burgers and deep fried fish should not take 45 mins wait. Since it was NOT crowded, we wondered what could be taking so long...got up and looked for the waitress we hadn't seen in a long time...finally got our mediocre food...cold limp fries with burgers that were barely warm from the heat lamps...My husband ordered the Nantucket Seafood Scatter: there was a terrible after-taste with the clamstrips as well as spoiled-tasting cocktail sauce. Paid nearly $15 for that old fishy crap...I'm telling you the service was super slow, the food was cold and possibly expired, and the manager 'rewarded' us with one free dessert to split between four people; the Choc. Gooey Brownie Cake which we waited forever for and it was not tasty at all. Food looks good on the dirty menu but doesn't taste like what you expect. Had to flag down the waitress and wait another 100 yrs for the full priced check. I don't like bashing on a place & I did give this place several chances, mostly because my husband loves that damn Campfire sauce. Ugh. Going here is like having the same bad repeat dream. This location needs to do some deep cleaning too. Kinda gross and sticky. I don't recommend this location. Lesson learned.
(1)J P.
I'm not a fan of this Red Robin. We always have to wait to be seated anytime we go here. We've waited anywhere from 15 minutes to and hour. I don't feel this place is worth the wait! This particular restaurant is really loud. The restaurant recently had a remodel which makes the noise a little less, but it is still bad. Also, this place is very hard to maneuver to the table and even sit down in some places. I had to squeeze through a 3 in opening to get to my seat in a corner booth the last time we were there. Other times we felt like our table was placed right in the middle of a major walkway and we kept having to lean forward to let people through. Also, each time we go (family is a fan of this place, me not so much) one of our orders is always completely messed up. I can understand once in a while, but it has been nearly every time. Twice I've asked for the veggie (I think that is what they call theirs) burger only to find out in the first bite it is beef. I think it is too loud for the waiter/waitress to hear us! A couple positives of this place are that the staff is always upbeat and the location is in a good spot. They also give balloons to the little kids....
(2)Kathy C.
I called ahead to inform the manager we would have a large party. We brought our entire softball team and families here for lunch and they did a great job serving our group. The servers were friendly and did their best to accommodate everyone. We all had a fun time. There are a lot of restaurants in the area and I wanted to choose a kid friendly place that had a large menu and Red Robin fit the bill. They even had softball and poker on TV which was a plus. My fav is the turkey burger. I like the fact they offer so many choices for sides not just french fries although their fries are excellent. I also recommend the strawberry lemonade.
(5)Cole A.
Every time i come it gets worse; prices continue to go up at the same fast rate quality goes down. Even kids are disappointed after the latest trip; they don't sing for birthdays anymore, no helium balloons, no colorable kid menus w crayons etc. For the adults what were once six dollar burger are now over $10 ea; increasing at a rate of just under a dollar a year per burger. Also the menu was once simple, one sheet front/back but now its a spiral bound book...also the bottomless fries come cold in tiny cups. not impressed, wont be back unless the royal robin or whiskey river come down in price. For now i'm converting to smashburger which has passed robin in quality at a lower cost.
(2)Wendy A.
We have been to this restaurant many times and we will not be returning. We went on a Sunday afternoon and there was no crowd, plenty seating was available. The hostess looked less than happy to have to take the time to seat us. We waited patiently as our server appeared to be doing all the work. We ordered chips and salsa as an appetizer. After some time the server brought some fries while we waited, but the fries looked like they had been under the heating lamp for quite some time. When the chips and salsa arrived, the salsa was frozen. I ordered a salad with grilled (blackened) chicken - I don't recall the name of the dish, but the picture made it look good. When it arrived, the chicken was done but it looked and tasted like the chicken that is precooked, heated in a bag and placed on the salad. It was the first time I felt sick leaving this restaurant. Not sick from the food, but sick because we spent over $50 for 2 adults and a kid and no one was remotely satisfied with their dinner. The service wasn't great, but I believe it was because the server was overwhelmed. I don't know what the other servers were doing, she seemed to be the only one trying to accommodate the customers.
(1)Allen B.
I have had a good experience at this location. The manager is very attentive and quick to solve any issues that arise.
(4)Trever M.
Always a safe bet for a great burger. I had the smoke and pepper burger. A bit pricey ($13.49), but was f'n awesome. Also had boneless wing and Cajun chips...yumm(y)!!! Belly full, time for a nap.
(4)Karen B.
Lunch went downhill today ... we were hungry and decided to stop at Red Robin. To begin with, I had to ask the server to wipe off the table. The place had just opened for lunch and all the tables looked like they had been hastily wiped down from the night before and put out to the pasture to dry. Even the menus were sticky. Gross. Burgers were just "OK". Lots of sloppy sauce. Nothing to write home about. Meh. I ate the meat and left the bun. $22 for two burgers. We won't be back. PS- This place needs a good cleaning.
(1)Jessica L.
The food is pretty good and priced fairly. I struggle to find healthy options on the menu at this place and it's been packed with kids each time I've gone... so inevitably, you'll be forced to hear one of those annoying happy birthday songs. All and all, it's a chain restaurant so it's what you would expect. Staff has always been friendly and quick with orders.
(3)Katie G.
My hubby and I got take out and everything was delicious! They also had it ready To go once we got there which was nice. Well done and way to redeem yourselves from the last visit!
(5)Bunny B.
This was a terrible experience. Seriously, I don't know why I went here or why this place is so popular. My grandmother had the seafood entree and it was pathetic, the shrimp looked like little chunks of deep fried bread. I made the mistake of getting the boca burger because i thought a burger establishment as well known as Red Robin could make it could - totally opposite. They have no idea how to make it taste good. It was actually gross! It looked like a sponge and tasted like a sponge. I have been to tons of restaurants who serve meat and also make amazing veggie burgers: Pita Jungle, Islands, The Counter. If you want your restaurant to be a success and make your customers happy then make every single menu item good quality and tasty - otherwise your wasting people's time and money because they could of gone somewhere else. They should take those things off the menu until they can figure it out.
(1)Sarah D.
Strawberry lemonade is amazing! Real strawberries yumm and the Blue Ribbon burger is the best, with bottomless steak fries dipped in ranch the prices are so good my family of 7 goes at least 3-5 times a month. I totally recommend this place!
(5)Eric S.
Very good food and fun atmosphere. The waitress we got kept bringing water with lemon even though she was asked repeatedly to bring it without lemon. But other than that, the food was great. The few times I've been there I've always enjoyed myself.
(4)Dale L.
WORST SERVICE EVER!!!!!!!!! Waited 15 minutes for our server to get our drink order. Waited another 20 minutes for him to get our food order. Ran out of campfire sauce and drinks, asked our server for another round and more sauce...which we never received. We waited 30 minutes before saying something to the manager. He didn't even care that our server was not paying attention to our table or that our server missed every wave to get his attention nor did the manager offer to bring anything else out...he did comp our meal, but with a very poor attitude. "Oh you weren't happy? You can go ahead and go then, don't worry about the bill."
(1)Mary S.
Dinner with the Saunders Family
(3)Anthony S.
Well, when I want a good burger I go here or TGIF. I like the big flat screens they have- I like watching while waiting for the food. I like the Hawaiian burger with the teriyaki sauce and pineapple. Or, anything with BBQ sauce or bacon or cheddar or Swiss cheese. They come out hot and most of the time I get the bottomless sweet potato fries. I'm slightly addicted to sweet potato fries. The place is clean for the most part and has a slight sports bar atmosphere. The location at Happy Valley Rd sometimes has slow service with sometimes unpleasant staff. I've not had problems with the Peoria location. Make sure to join the rewards club and get your free birthday burger. No complaints about the food.
(5)Drew A.
Eaten here allot more times than I have checked in. Favorite place for the kiddos. You go to chains for comfort.. and to know what you will be getting. All Red Robins are pretty much the same. Same food, same unlimited steak fries, same yummy freckled strawberry lemonade... oh yaaaaa! This location is no different. And, we have never had a bad experience. Management takes care of staff, and staff is well trained. It shows in the service that you receive. We live close - and the kids love - so we will be back!
(4)Sabrina D.
The best turkey burger ever. The food is always good here a wonderful verity of burgers and of course bottomless fries if that is your thing. I would not recommand going durning busy times the place is a little crazy.
(3)John S.
Had to send burger back COLD! Asked for coleslaw got french fries. The only thing that came out right was an ice cold Corona.
(1)