Great food, would love for the service to be a little better! Other than that the food is awesome!!
(3)
Diane G.
.Horrible service. It was if they were doing us a favor Don't they understand we are paying their salary.
(2)
Ester M.
What is happening here? Live near by for years now, usually come here for lunch and dinner, today were here for Brunch....we have always enjoyed coming here and it's been a few months but honestly I'm bothered. Upon entering there are 4 people behind the 2 registers - no one acknowledges us, the hostess glares up at us with a sour look on her face and just stared, we say "hello" she keeps staring...I say "party of 3??" She says "follow me please", the place is not that busy at all...she stagers her way and keeps stopping and pausing as she walks, kinda looks lost, than brings us to the south part of the dining room and just stands there, all the tables were empty and dirty! She stands there waiting for us to sit....I ask her "could these tables please we wiped cleaned? There are crumbs, paper and pancake syrup on it?", she does wipe down the table eventually, server is good, smiles ect...no complaints on her but looks a little lost since we were missing a setting. Food tasted great but the plating was very messy, I had the "country fried steak and eggs with gravy" ...and we asked for mozzarella sticks to come out first....I couldn't find the Sunnyside up eggs ..oh yea cause they put the steak right on top of it....the mozzarella sticks came out last and warm!? Our waitress ( Kalin S ) was great. She cleared our table and we relaxed a few minutes, than some lady walks over to our table and asks how we're doing, than wishes us a Happy Valentines Day, than as she does the same to other tables we realize she works at ihop...Ohh ...so managers/supervisors no longer wear name tags? Cause that was odd and to top it all off, where was she the whole entire time? As a GM and over 15 years in the industry I have to say I or better yet we were very dissapointed with this visit.
(3)
Shawna C.
Normally when I come here the service is ok. This time I received the worst service. The restaurant was not too busy but our server was very inattentive. After waiting for ten minutes we had to ask someone to get our server. Once our food came we had to hunt someone down to bring us jelly for our bread. We were never asked during the meal if we needed anything. Then when my drink ran out, not only did I ask our server for water we asked someone else and never received it. Not a very good experience at all.
(1)
Barry W.
Average food with an average menu
(3)
Morris K.
I'm not the biggest IHOP fan but each week after our weekly meeting someone picks a restaurant and this week they wanted IHOP. There was 10 of us in our party for dinner. Our servers name was Denise got everyone's drink orders and took our dinner orders. Denise seemed to disappear for long periods of time instead of being attentive to our beverage refills. All in all I guess her service was OK. If the place was busy I would be more forgiving but it wasn't. All in all Denise was very sweet and friendly. On a good note I ordered the Tilapia Florentine ( two delicately seasoned tilapia filets, resting on a bed of spinach tossed in creamy Alfredo sauce and served with creamy mashed potatoes) I asked for a vegetable instead of the mashed potatoes). When my dish arrived I did not see the menu said my Tilapia came in a Alfredo sauce. I asked what the sauce was and Denise told me ad asked "Why didn't I want the Alfredo sauce " I replied I didn't see it was in a sauce", She asked if I'd like it without the sauce and brought me a new Tilapia dish with no problems or attitude. What can I say? It's IHOP. Need I say more? Everyone else in my group enjoyed their meals. Sometimes you are in the mood for IHOP like food we were. Our expectations were met and IHOP didn't disappoint us. FOOD: I don't expect much from these types of restaurants so it's a hard to let me down when I eat there. The food is OK nothing special but It hit the spot. SERVICE: We liked the service that was given to us. The restaurant accommodated our party of 10 no problem. Our waitress was friendly, attentive and efficient. CONCLUSION: The food was good, typical IHOP food. No complaints on that at all. You get exactly what you expect. IHOP is IHOP, Its laid back, casual dining. The experience is better when you're with friends. The menu is the same everywhere. RETURN FACTOR: 100%] ************************* What does my OVERALL rating mean?************************* 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT
(3)
Trek V.
My partner and I were hesitant to go to another IHOP after receiving such horrible customer service at the location on Northern Ave near I-17, but decided to give this location a try with hopes that the experience would be a positive one. Well, we were wrong. We showed up at noon today(4/13/14) and there's was one small family ahead of us. The hostess was not at her station and the cashier didn't even acknowledge us with a hello or "the hostess will be right with you." The hostess came back and didn't acknowledge us or ask if we had been taken care of. Two families walked in and she immediately said hello and took down their names despite my partner and I standing right there waiting to she if she was ready to start taking down names. My partner and I were so appalled, that we just looked at each other and walked out. I will never eat at an IHOP again.
(1)
Michelle Z.
Service here was awful! Waited 15-20 mins for our drinks. Ordered our food and waited 50 minutes for our food. I almost walked out as we got too tired of waiting. Food was cold, stale, and tasted like crap and they messed up on my order too. They had some shady characters there too. One kept drinking his coffee and kept staring at us. He would talk to himself and would all of a sudden start laughing at us for no reason. It made our experience VERY uncomfortable as the place was not crowded at all. We were just hungry and wanted some night time breakfast! In the end, the manager gave us our meals for free. Will I come back? Definitely not.
(1)
Eric D.
Quick service, quick food. Marina was a great server! She was friendly and efficient!
(4)
Adam B.
After going to this location over 100 times over 8 years they finally did it. Made a bad enough experience for us to never go back. Service was good, but it did take a long time to get our food(25mins) for not having every seat filled. Only waited that long for food here once before. Iced tea was old and tasted bad. Correction: I was told they were gonna make more. They didn't and I drank water. Must have served the rest of it to customers that didn't say anything. Stuffed french toast was made with stale bread Correction: Manager that rang us up told us that they sometimes put stale bread in by accident. No comp, just "I'm sorry" 5 times. Bacon was a joke, thin and fatty. Didn't complain because thats just the crap they serve everyone. Should have just went to Bill Johnsons across the street. Bacon is better and of all things, the pancakes are better. See ya IHOP
(1)
Dee D.
I have never had a bad breakfast here. The service is always good and friendly. Very affordable. Love the fruit toppings.
(4)
Diplekha C.
Wow..what can I say.we wait for almost 20 mnts after sitting only to have a glass of water, after that another 25 mnts to have our food.though the manager gave us 10% discount for our long wait.but it is not about money.it is thoughtful to give a discount for such a long wait and I appreciate that.but it was 12 o clock at night at that time and our friend had his 1 yr old baby with him and ofcourse we were terribly hungry.so sorry but I have to give u one star for ur service.
(1)
Carmelo W.
We normally get good service and the quality of food is what is expected at an iHop.
(4)
Carmen G.
Their pancakes usually taste like and have the texture of microwaved plastic. Never again. French toast and eggs are usually a safe option. Their lunch menu is pretty gross- especially the side of veggies. Clearly, it's frozen veggies that are thawed out for a few minutes and are not given any seasoning whatsoever. I only go here because my parents are old and think this is a decent place.
(2)
K. M.
Much like any other IHop. The waitress was nice with the kids.
(3)
Matt P.
Although some of the patrons can be a little tactless, (such as an old man standing up and yelling things to people at random) this place is really nice to come to early in the morning.. Its not too crowded and the service is very prompt and sufficient... However, there were not many veg options (I would have been more than happy to give 5 stars, had there been).. I did find the fruit bowl to be delightful.. The hash-browns were very good too!! I will most likely be returning.. Thanks for the great service!!
(3)
Jessica B.
Would be a better if the new servers would pay more attention to their tables. I sat at my table for 15 before we were offered to order drinks. The food was served fast and was good as always but was not impressed with the service. Had to ask twice for silverware and the sides we had ordered.
(3)
Brenda B.
well, I will start out by saying , I am a whole lot of biased against breakfast food, so my review is based off the BLT I ordered. .......How do you ruin a BLT, I thought to myself? Answer ? make it so SALTY, that salt is all you can taste. I am sure I will keep getting dragged back here, my boyfriend loves breakfast, hoping to find something I can enjoy, as eggs and pancakes really aren't my thing....But the breakfasts look good ., But then again , so did my BLT...
(3)
Jeff E.
I had the Philly Cheese steak with onion rings...it was pretty filling and good. The service so so and the waiters must have been new or really forgetful. Over pretty good. I did notice the blueberry pancakes just had them on top, not in them, kind of disappointing.
(4)
Kelly R.
The food is usually good, especially pancakes and omelets. It's usually busy, the booths are not that comfortable, but the service is friendly and it's a cozy place. I come here about once a month.
(3)
Ginny H.
LOVE THIS PLACE!! No matter how busy they are they always give great service!
(4)
Judy D.
The worst restaurant I've ever had. We waited about twenty minutes for someone to take our order and another twenty for the food to arrive (pancakes for my husband, chicken and waffles for me). Our food was COLD. Not even warm. My husband told the cashier and she took a whole two dollars off our tab. So we ended up paying $19 for an indelible dinner. Unacceptable. Will never go there again!,,
(1)
Anupam R.
Disappointing service...more than an hour without even serving a glass of regular water might not be to much expectations ...
(1)
J. J.
The staff here has a high turn over rate, which is good and bad since the decent servers leave but the bad ones leave too. Lately they have had people that must have some type of problem dince even when you tell them the order they write it down and than repeat it to you they come back and ask what you ordered fifteen minutes later to clarify snd still it comes out wrong and incomplete. Worst is the manager is involved for some reason and mentioned the delay when no one at the table said anything. When food did come two of us didn't get our order, So we nicely let her know what is missing since people don't have plates in front of them. The manager checks with the waitress finds that things are missing, goes into the kitchen with her and talks about how the order is complicated and acts like its our fault to the cook and waitress . We got pancakes with flavoring, eggs, and hash browns. Plus, There was only four of us and three other tables in the place. If they think our order was hard when it wasn't busy, I would hate to go when it is. P.s. If the table is only one seat away from the kitchen, we can hear you very well. Just an fyi.
(1)
Jamie T.
I've been to this location twice, both very late at night and both with the same server. His name was Jeff and did an excellent job both times. We had no problems, service was fast and efficient there was not a moment in which my cup was not full. He even offered a carafe so all of us would be ensured a drink so he could serve other tables. He pretty much made Ihop enjoyable experience.
(4)
Rachel P.
My boyfriend and I used to come to this location often for breakfast. The food was great and the staff was friendly. The past couple times we came here, however, the food I ordered has been less than appealing. Once, everything I ordered was overcooked (almost burnt) as if it was the cook's first time in the kitchen. The last time we went I ordered the Chicken Florentine Crepes and it was sloppily made. It's as if the cooks don't give a damn anymore. The staff is still okay, but the food is what turns us away now.
(2)
K. M.
Much like any other IHop. The waitress was nice with the kids.
(3)
Dee D.
I have never had a bad breakfast here. The service is always good and friendly. Very affordable. Love the fruit toppings.
(4)
Diplekha C.
Wow..what can I say.we wait for almost 20 mnts after sitting only to have a glass of water, after that another 25 mnts to have our food.though the manager gave us 10% discount for our long wait.but it is not about money.it is thoughtful to give a discount for such a long wait and I appreciate that.but it was 12 o clock at night at that time and our friend had his 1 yr old baby with him and ofcourse we were terribly hungry.so sorry but I have to give u one star for ur service.
(1)
Judy D.
The worst restaurant I've ever had. We waited about twenty minutes for someone to take our order and another twenty for the food to arrive (pancakes for my husband, chicken and waffles for me). Our food was COLD. Not even warm. My husband told the cashier and she took a whole two dollars off our tab. So we ended up paying $19 for an indelible dinner. Unacceptable. Will never go there again!,,
(1)
Anupam R.
Disappointing service...more than an hour without even serving a glass of regular water might not be to much expectations ...
(1)
J. J.
The staff here has a high turn over rate, which is good and bad since the decent servers leave but the bad ones leave too. Lately they have had people that must have some type of problem dince even when you tell them the order they write it down and than repeat it to you they come back and ask what you ordered fifteen minutes later to clarify snd still it comes out wrong and incomplete. Worst is the manager is involved for some reason and mentioned the delay when no one at the table said anything. When food did come two of us didn't get our order, So we nicely let her know what is missing since people don't have plates in front of them. The manager checks with the waitress finds that things are missing, goes into the kitchen with her and talks about how the order is complicated and acts like its our fault to the cook and waitress . We got pancakes with flavoring, eggs, and hash browns. Plus, There was only four of us and three other tables in the place. If they think our order was hard when it wasn't busy, I would hate to go when it is. P.s. If the table is only one seat away from the kitchen, we can hear you very well. Just an fyi.
(1)
Jamie T.
I've been to this location twice, both very late at night and both with the same server. His name was Jeff and did an excellent job both times. We had no problems, service was fast and efficient there was not a moment in which my cup was not full. He even offered a carafe so all of us would be ensured a drink so he could serve other tables. He pretty much made Ihop enjoyable experience.
(4)
Rachel P.
My boyfriend and I used to come to this location often for breakfast. The food was great and the staff was friendly. The past couple times we came here, however, the food I ordered has been less than appealing. Once, everything I ordered was overcooked (almost burnt) as if it was the cook's first time in the kitchen. The last time we went I ordered the Chicken Florentine Crepes and it was sloppily made. It's as if the cooks don't give a damn anymore. The staff is still okay, but the food is what turns us away now.
(2)
Diane G.
.Horrible service. It was if they were doing us a favor Don't they understand we are paying their salary.
(2)
Stewart L.
Great food, would love for the service to be a little better! Other than that the food is awesome!!
(3)
Eric D.
Quick service, quick food. Marina was a great server! She was friendly and efficient!
(4)
Jessica B.
Would be a better if the new servers would pay more attention to their tables. I sat at my table for 15 before we were offered to order drinks. The food was served fast and was good as always but was not impressed with the service. Had to ask twice for silverware and the sides we had ordered.
(3)
Ester M.
What is happening here? Live near by for years now, usually come here for lunch and dinner, today were here for Brunch....we have always enjoyed coming here and it's been a few months but honestly I'm bothered. Upon entering there are 4 people behind the 2 registers - no one acknowledges us, the hostess glares up at us with a sour look on her face and just stared, we say "hello" she keeps staring...I say "party of 3??" She says "follow me please", the place is not that busy at all...she stagers her way and keeps stopping and pausing as she walks, kinda looks lost, than brings us to the south part of the dining room and just stands there, all the tables were empty and dirty! She stands there waiting for us to sit....I ask her "could these tables please we wiped cleaned? There are crumbs, paper and pancake syrup on it?", she does wipe down the table eventually, server is good, smiles ect...no complaints on her but looks a little lost since we were missing a setting. Food tasted great but the plating was very messy, I had the "country fried steak and eggs with gravy" ...and we asked for mozzarella sticks to come out first....I couldn't find the Sunnyside up eggs ..oh yea cause they put the steak right on top of it....the mozzarella sticks came out last and warm!? Our waitress ( Kalin S ) was great. She cleared our table and we relaxed a few minutes, than some lady walks over to our table and asks how we're doing, than wishes us a Happy Valentines Day, than as she does the same to other tables we realize she works at ihop...Ohh ...so managers/supervisors no longer wear name tags? Cause that was odd and to top it all off, where was she the whole entire time? As a GM and over 15 years in the industry I have to say I or better yet we were very dissapointed with this visit.
(3)
Adam B.
After going to this location over 100 times over 8 years they finally did it. Made a bad enough experience for us to never go back. Service was good, but it did take a long time to get our food(25mins) for not having every seat filled. Only waited that long for food here once before. Iced tea was old and tasted bad. Correction: I was told they were gonna make more. They didn't and I drank water. Must have served the rest of it to customers that didn't say anything. Stuffed french toast was made with stale bread Correction: Manager that rang us up told us that they sometimes put stale bread in by accident. No comp, just "I'm sorry" 5 times. Bacon was a joke, thin and fatty. Didn't complain because thats just the crap they serve everyone. Should have just went to Bill Johnsons across the street. Bacon is better and of all things, the pancakes are better. See ya IHOP
(1)
Carmelo W.
We normally get good service and the quality of food is what is expected at an iHop.
(4)
Michelle Z.
Service here was awful! Waited 15-20 mins for our drinks. Ordered our food and waited 50 minutes for our food. I almost walked out as we got too tired of waiting. Food was cold, stale, and tasted like crap and they messed up on my order too. They had some shady characters there too. One kept drinking his coffee and kept staring at us. He would talk to himself and would all of a sudden start laughing at us for no reason. It made our experience VERY uncomfortable as the place was not crowded at all. We were just hungry and wanted some night time breakfast! In the end, the manager gave us our meals for free. Will I come back? Definitely not.
(1)
Morris K.
I'm not the biggest IHOP fan but each week after our weekly meeting someone picks a restaurant and this week they wanted IHOP. There was 10 of us in our party for dinner. Our servers name was Denise got everyone's drink orders and took our dinner orders. Denise seemed to disappear for long periods of time instead of being attentive to our beverage refills. All in all I guess her service was OK. If the place was busy I would be more forgiving but it wasn't. All in all Denise was very sweet and friendly. On a good note I ordered the Tilapia Florentine ( two delicately seasoned tilapia filets, resting on a bed of spinach tossed in creamy Alfredo sauce and served with creamy mashed potatoes) I asked for a vegetable instead of the mashed potatoes). When my dish arrived I did not see the menu said my Tilapia came in a Alfredo sauce. I asked what the sauce was and Denise told me ad asked "Why didn't I want the Alfredo sauce " I replied I didn't see it was in a sauce", She asked if I'd like it without the sauce and brought me a new Tilapia dish with no problems or attitude. What can I say? It's IHOP. Need I say more? Everyone else in my group enjoyed their meals. Sometimes you are in the mood for IHOP like food we were. Our expectations were met and IHOP didn't disappoint us. FOOD: I don't expect much from these types of restaurants so it's a hard to let me down when I eat there. The food is OK nothing special but It hit the spot. SERVICE: We liked the service that was given to us. The restaurant accommodated our party of 10 no problem. Our waitress was friendly, attentive and efficient. CONCLUSION: The food was good, typical IHOP food. No complaints on that at all. You get exactly what you expect. IHOP is IHOP, Its laid back, casual dining. The experience is better when you're with friends. The menu is the same everywhere. RETURN FACTOR: 100%] ************************* What does my OVERALL rating mean?************************* 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT
(3)
Trek V.
My partner and I were hesitant to go to another IHOP after receiving such horrible customer service at the location on Northern Ave near I-17, but decided to give this location a try with hopes that the experience would be a positive one. Well, we were wrong. We showed up at noon today(4/13/14) and there's was one small family ahead of us. The hostess was not at her station and the cashier didn't even acknowledge us with a hello or "the hostess will be right with you." The hostess came back and didn't acknowledge us or ask if we had been taken care of. Two families walked in and she immediately said hello and took down their names despite my partner and I standing right there waiting to she if she was ready to start taking down names. My partner and I were so appalled, that we just looked at each other and walked out. I will never eat at an IHOP again.
(1)
Brenda B.
well, I will start out by saying , I am a whole lot of biased against breakfast food, so my review is based off the BLT I ordered. .......How do you ruin a BLT, I thought to myself? Answer ? make it so SALTY, that salt is all you can taste. I am sure I will keep getting dragged back here, my boyfriend loves breakfast, hoping to find something I can enjoy, as eggs and pancakes really aren't my thing....But the breakfasts look good ., But then again , so did my BLT...
(3)
Jeff E.
I had the Philly Cheese steak with onion rings...it was pretty filling and good. The service so so and the waiters must have been new or really forgetful. Over pretty good. I did notice the blueberry pancakes just had them on top, not in them, kind of disappointing.
(4)
Shawna C.
Normally when I come here the service is ok. This time I received the worst service. The restaurant was not too busy but our server was very inattentive. After waiting for ten minutes we had to ask someone to get our server. Once our food came we had to hunt someone down to bring us jelly for our bread. We were never asked during the meal if we needed anything. Then when my drink ran out, not only did I ask our server for water we asked someone else and never received it. Not a very good experience at all.
(1)
Barry W.
Average food with an average menu
(3)
Kelly R.
The food is usually good, especially pancakes and omelets. It's usually busy, the booths are not that comfortable, but the service is friendly and it's a cozy place. I come here about once a month.
(3)
Ginny H.
LOVE THIS PLACE!! No matter how busy they are they always give great service!
(4)
Carmen G.
Their pancakes usually taste like and have the texture of microwaved plastic. Never again. French toast and eggs are usually a safe option. Their lunch menu is pretty gross- especially the side of veggies. Clearly, it's frozen veggies that are thawed out for a few minutes and are not given any seasoning whatsoever. I only go here because my parents are old and think this is a decent place.
(2)
Matt P.
Although some of the patrons can be a little tactless, (such as an old man standing up and yelling things to people at random) this place is really nice to come to early in the morning.. Its not too crowded and the service is very prompt and sufficient... However, there were not many veg options (I would have been more than happy to give 5 stars, had there been).. I did find the fruit bowl to be delightful.. The hash-browns were very good too!! I will most likely be returning.. Thanks for the great service!!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Stewart L.
Great food, would love for the service to be a little better! Other than that the food is awesome!!
(3)Diane G.
.Horrible service. It was if they were doing us a favor Don't they understand we are paying their salary.
(2)Ester M.
What is happening here? Live near by for years now, usually come here for lunch and dinner, today were here for Brunch....we have always enjoyed coming here and it's been a few months but honestly I'm bothered. Upon entering there are 4 people behind the 2 registers - no one acknowledges us, the hostess glares up at us with a sour look on her face and just stared, we say "hello" she keeps staring...I say "party of 3??" She says "follow me please", the place is not that busy at all...she stagers her way and keeps stopping and pausing as she walks, kinda looks lost, than brings us to the south part of the dining room and just stands there, all the tables were empty and dirty! She stands there waiting for us to sit....I ask her "could these tables please we wiped cleaned? There are crumbs, paper and pancake syrup on it?", she does wipe down the table eventually, server is good, smiles ect...no complaints on her but looks a little lost since we were missing a setting. Food tasted great but the plating was very messy, I had the "country fried steak and eggs with gravy" ...and we asked for mozzarella sticks to come out first....I couldn't find the Sunnyside up eggs ..oh yea cause they put the steak right on top of it....the mozzarella sticks came out last and warm!? Our waitress ( Kalin S ) was great. She cleared our table and we relaxed a few minutes, than some lady walks over to our table and asks how we're doing, than wishes us a Happy Valentines Day, than as she does the same to other tables we realize she works at ihop...Ohh ...so managers/supervisors no longer wear name tags? Cause that was odd and to top it all off, where was she the whole entire time? As a GM and over 15 years in the industry I have to say I or better yet we were very dissapointed with this visit.
(3)Shawna C.
Normally when I come here the service is ok. This time I received the worst service. The restaurant was not too busy but our server was very inattentive. After waiting for ten minutes we had to ask someone to get our server. Once our food came we had to hunt someone down to bring us jelly for our bread. We were never asked during the meal if we needed anything. Then when my drink ran out, not only did I ask our server for water we asked someone else and never received it. Not a very good experience at all.
(1)Barry W.
Average food with an average menu
(3)Morris K.
I'm not the biggest IHOP fan but each week after our weekly meeting someone picks a restaurant and this week they wanted IHOP. There was 10 of us in our party for dinner. Our servers name was Denise got everyone's drink orders and took our dinner orders. Denise seemed to disappear for long periods of time instead of being attentive to our beverage refills. All in all I guess her service was OK. If the place was busy I would be more forgiving but it wasn't. All in all Denise was very sweet and friendly. On a good note I ordered the Tilapia Florentine ( two delicately seasoned tilapia filets, resting on a bed of spinach tossed in creamy Alfredo sauce and served with creamy mashed potatoes) I asked for a vegetable instead of the mashed potatoes). When my dish arrived I did not see the menu said my Tilapia came in a Alfredo sauce. I asked what the sauce was and Denise told me ad asked "Why didn't I want the Alfredo sauce " I replied I didn't see it was in a sauce", She asked if I'd like it without the sauce and brought me a new Tilapia dish with no problems or attitude. What can I say? It's IHOP. Need I say more? Everyone else in my group enjoyed their meals. Sometimes you are in the mood for IHOP like food we were. Our expectations were met and IHOP didn't disappoint us. FOOD: I don't expect much from these types of restaurants so it's a hard to let me down when I eat there. The food is OK nothing special but It hit the spot. SERVICE: We liked the service that was given to us. The restaurant accommodated our party of 10 no problem. Our waitress was friendly, attentive and efficient. CONCLUSION: The food was good, typical IHOP food. No complaints on that at all. You get exactly what you expect. IHOP is IHOP, Its laid back, casual dining. The experience is better when you're with friends. The menu is the same everywhere. RETURN FACTOR: 100%] ************************* What does my OVERALL rating mean?************************* 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT
(3)Trek V.
My partner and I were hesitant to go to another IHOP after receiving such horrible customer service at the location on Northern Ave near I-17, but decided to give this location a try with hopes that the experience would be a positive one. Well, we were wrong. We showed up at noon today(4/13/14) and there's was one small family ahead of us. The hostess was not at her station and the cashier didn't even acknowledge us with a hello or "the hostess will be right with you." The hostess came back and didn't acknowledge us or ask if we had been taken care of. Two families walked in and she immediately said hello and took down their names despite my partner and I standing right there waiting to she if she was ready to start taking down names. My partner and I were so appalled, that we just looked at each other and walked out. I will never eat at an IHOP again.
(1)Michelle Z.
Service here was awful! Waited 15-20 mins for our drinks. Ordered our food and waited 50 minutes for our food. I almost walked out as we got too tired of waiting. Food was cold, stale, and tasted like crap and they messed up on my order too. They had some shady characters there too. One kept drinking his coffee and kept staring at us. He would talk to himself and would all of a sudden start laughing at us for no reason. It made our experience VERY uncomfortable as the place was not crowded at all. We were just hungry and wanted some night time breakfast! In the end, the manager gave us our meals for free. Will I come back? Definitely not.
(1)Eric D.
Quick service, quick food. Marina was a great server! She was friendly and efficient!
(4)Adam B.
After going to this location over 100 times over 8 years they finally did it. Made a bad enough experience for us to never go back. Service was good, but it did take a long time to get our food(25mins) for not having every seat filled. Only waited that long for food here once before. Iced tea was old and tasted bad. Correction: I was told they were gonna make more. They didn't and I drank water. Must have served the rest of it to customers that didn't say anything. Stuffed french toast was made with stale bread Correction: Manager that rang us up told us that they sometimes put stale bread in by accident. No comp, just "I'm sorry" 5 times. Bacon was a joke, thin and fatty. Didn't complain because thats just the crap they serve everyone. Should have just went to Bill Johnsons across the street. Bacon is better and of all things, the pancakes are better. See ya IHOP
(1)Dee D.
I have never had a bad breakfast here. The service is always good and friendly. Very affordable. Love the fruit toppings.
(4)Diplekha C.
Wow..what can I say.we wait for almost 20 mnts after sitting only to have a glass of water, after that another 25 mnts to have our food.though the manager gave us 10% discount for our long wait.but it is not about money.it is thoughtful to give a discount for such a long wait and I appreciate that.but it was 12 o clock at night at that time and our friend had his 1 yr old baby with him and ofcourse we were terribly hungry.so sorry but I have to give u one star for ur service.
(1)Carmelo W.
We normally get good service and the quality of food is what is expected at an iHop.
(4)Carmen G.
Their pancakes usually taste like and have the texture of microwaved plastic. Never again. French toast and eggs are usually a safe option. Their lunch menu is pretty gross- especially the side of veggies. Clearly, it's frozen veggies that are thawed out for a few minutes and are not given any seasoning whatsoever. I only go here because my parents are old and think this is a decent place.
(2)K. M.
Much like any other IHop. The waitress was nice with the kids.
(3)Matt P.
Although some of the patrons can be a little tactless, (such as an old man standing up and yelling things to people at random) this place is really nice to come to early in the morning.. Its not too crowded and the service is very prompt and sufficient... However, there were not many veg options (I would have been more than happy to give 5 stars, had there been).. I did find the fruit bowl to be delightful.. The hash-browns were very good too!! I will most likely be returning.. Thanks for the great service!!
(3)Jessica B.
Would be a better if the new servers would pay more attention to their tables. I sat at my table for 15 before we were offered to order drinks. The food was served fast and was good as always but was not impressed with the service. Had to ask twice for silverware and the sides we had ordered.
(3)Brenda B.
well, I will start out by saying , I am a whole lot of biased against breakfast food, so my review is based off the BLT I ordered. .......How do you ruin a BLT, I thought to myself? Answer ? make it so SALTY, that salt is all you can taste. I am sure I will keep getting dragged back here, my boyfriend loves breakfast, hoping to find something I can enjoy, as eggs and pancakes really aren't my thing....But the breakfasts look good ., But then again , so did my BLT...
(3)Jeff E.
I had the Philly Cheese steak with onion rings...it was pretty filling and good. The service so so and the waiters must have been new or really forgetful. Over pretty good. I did notice the blueberry pancakes just had them on top, not in them, kind of disappointing.
(4)Kelly R.
The food is usually good, especially pancakes and omelets. It's usually busy, the booths are not that comfortable, but the service is friendly and it's a cozy place. I come here about once a month.
(3)Ginny H.
LOVE THIS PLACE!! No matter how busy they are they always give great service!
(4)Judy D.
The worst restaurant I've ever had. We waited about twenty minutes for someone to take our order and another twenty for the food to arrive (pancakes for my husband, chicken and waffles for me). Our food was COLD. Not even warm. My husband told the cashier and she took a whole two dollars off our tab. So we ended up paying $19 for an indelible dinner. Unacceptable. Will never go there again!,,
(1)Anupam R.
Disappointing service...more than an hour without even serving a glass of regular water might not be to much expectations ...
(1)J. J.
The staff here has a high turn over rate, which is good and bad since the decent servers leave but the bad ones leave too. Lately they have had people that must have some type of problem dince even when you tell them the order they write it down and than repeat it to you they come back and ask what you ordered fifteen minutes later to clarify snd still it comes out wrong and incomplete. Worst is the manager is involved for some reason and mentioned the delay when no one at the table said anything. When food did come two of us didn't get our order, So we nicely let her know what is missing since people don't have plates in front of them. The manager checks with the waitress finds that things are missing, goes into the kitchen with her and talks about how the order is complicated and acts like its our fault to the cook and waitress . We got pancakes with flavoring, eggs, and hash browns. Plus, There was only four of us and three other tables in the place. If they think our order was hard when it wasn't busy, I would hate to go when it is. P.s. If the table is only one seat away from the kitchen, we can hear you very well. Just an fyi.
(1)Jamie T.
I've been to this location twice, both very late at night and both with the same server. His name was Jeff and did an excellent job both times. We had no problems, service was fast and efficient there was not a moment in which my cup was not full. He even offered a carafe so all of us would be ensured a drink so he could serve other tables. He pretty much made Ihop enjoyable experience.
(4)Rachel P.
My boyfriend and I used to come to this location often for breakfast. The food was great and the staff was friendly. The past couple times we came here, however, the food I ordered has been less than appealing. Once, everything I ordered was overcooked (almost burnt) as if it was the cook's first time in the kitchen. The last time we went I ordered the Chicken Florentine Crepes and it was sloppily made. It's as if the cooks don't give a damn anymore. The staff is still okay, but the food is what turns us away now.
(2)K. M.
Much like any other IHop. The waitress was nice with the kids.
(3)Dee D.
I have never had a bad breakfast here. The service is always good and friendly. Very affordable. Love the fruit toppings.
(4)Diplekha C.
Wow..what can I say.we wait for almost 20 mnts after sitting only to have a glass of water, after that another 25 mnts to have our food.though the manager gave us 10% discount for our long wait.but it is not about money.it is thoughtful to give a discount for such a long wait and I appreciate that.but it was 12 o clock at night at that time and our friend had his 1 yr old baby with him and ofcourse we were terribly hungry.so sorry but I have to give u one star for ur service.
(1)Judy D.
The worst restaurant I've ever had. We waited about twenty minutes for someone to take our order and another twenty for the food to arrive (pancakes for my husband, chicken and waffles for me). Our food was COLD. Not even warm. My husband told the cashier and she took a whole two dollars off our tab. So we ended up paying $19 for an indelible dinner. Unacceptable. Will never go there again!,,
(1)Anupam R.
Disappointing service...more than an hour without even serving a glass of regular water might not be to much expectations ...
(1)J. J.
The staff here has a high turn over rate, which is good and bad since the decent servers leave but the bad ones leave too. Lately they have had people that must have some type of problem dince even when you tell them the order they write it down and than repeat it to you they come back and ask what you ordered fifteen minutes later to clarify snd still it comes out wrong and incomplete. Worst is the manager is involved for some reason and mentioned the delay when no one at the table said anything. When food did come two of us didn't get our order, So we nicely let her know what is missing since people don't have plates in front of them. The manager checks with the waitress finds that things are missing, goes into the kitchen with her and talks about how the order is complicated and acts like its our fault to the cook and waitress . We got pancakes with flavoring, eggs, and hash browns. Plus, There was only four of us and three other tables in the place. If they think our order was hard when it wasn't busy, I would hate to go when it is. P.s. If the table is only one seat away from the kitchen, we can hear you very well. Just an fyi.
(1)Jamie T.
I've been to this location twice, both very late at night and both with the same server. His name was Jeff and did an excellent job both times. We had no problems, service was fast and efficient there was not a moment in which my cup was not full. He even offered a carafe so all of us would be ensured a drink so he could serve other tables. He pretty much made Ihop enjoyable experience.
(4)Rachel P.
My boyfriend and I used to come to this location often for breakfast. The food was great and the staff was friendly. The past couple times we came here, however, the food I ordered has been less than appealing. Once, everything I ordered was overcooked (almost burnt) as if it was the cook's first time in the kitchen. The last time we went I ordered the Chicken Florentine Crepes and it was sloppily made. It's as if the cooks don't give a damn anymore. The staff is still okay, but the food is what turns us away now.
(2)Diane G.
.Horrible service. It was if they were doing us a favor Don't they understand we are paying their salary.
(2)Stewart L.
Great food, would love for the service to be a little better! Other than that the food is awesome!!
(3)Eric D.
Quick service, quick food. Marina was a great server! She was friendly and efficient!
(4)Jessica B.
Would be a better if the new servers would pay more attention to their tables. I sat at my table for 15 before we were offered to order drinks. The food was served fast and was good as always but was not impressed with the service. Had to ask twice for silverware and the sides we had ordered.
(3)Ester M.
What is happening here? Live near by for years now, usually come here for lunch and dinner, today were here for Brunch....we have always enjoyed coming here and it's been a few months but honestly I'm bothered. Upon entering there are 4 people behind the 2 registers - no one acknowledges us, the hostess glares up at us with a sour look on her face and just stared, we say "hello" she keeps staring...I say "party of 3??" She says "follow me please", the place is not that busy at all...she stagers her way and keeps stopping and pausing as she walks, kinda looks lost, than brings us to the south part of the dining room and just stands there, all the tables were empty and dirty! She stands there waiting for us to sit....I ask her "could these tables please we wiped cleaned? There are crumbs, paper and pancake syrup on it?", she does wipe down the table eventually, server is good, smiles ect...no complaints on her but looks a little lost since we were missing a setting. Food tasted great but the plating was very messy, I had the "country fried steak and eggs with gravy" ...and we asked for mozzarella sticks to come out first....I couldn't find the Sunnyside up eggs ..oh yea cause they put the steak right on top of it....the mozzarella sticks came out last and warm!? Our waitress ( Kalin S ) was great. She cleared our table and we relaxed a few minutes, than some lady walks over to our table and asks how we're doing, than wishes us a Happy Valentines Day, than as she does the same to other tables we realize she works at ihop...Ohh ...so managers/supervisors no longer wear name tags? Cause that was odd and to top it all off, where was she the whole entire time? As a GM and over 15 years in the industry I have to say I or better yet we were very dissapointed with this visit.
(3)Adam B.
After going to this location over 100 times over 8 years they finally did it. Made a bad enough experience for us to never go back. Service was good, but it did take a long time to get our food(25mins) for not having every seat filled. Only waited that long for food here once before. Iced tea was old and tasted bad. Correction: I was told they were gonna make more. They didn't and I drank water. Must have served the rest of it to customers that didn't say anything. Stuffed french toast was made with stale bread Correction: Manager that rang us up told us that they sometimes put stale bread in by accident. No comp, just "I'm sorry" 5 times. Bacon was a joke, thin and fatty. Didn't complain because thats just the crap they serve everyone. Should have just went to Bill Johnsons across the street. Bacon is better and of all things, the pancakes are better. See ya IHOP
(1)Carmelo W.
We normally get good service and the quality of food is what is expected at an iHop.
(4)Michelle Z.
Service here was awful! Waited 15-20 mins for our drinks. Ordered our food and waited 50 minutes for our food. I almost walked out as we got too tired of waiting. Food was cold, stale, and tasted like crap and they messed up on my order too. They had some shady characters there too. One kept drinking his coffee and kept staring at us. He would talk to himself and would all of a sudden start laughing at us for no reason. It made our experience VERY uncomfortable as the place was not crowded at all. We were just hungry and wanted some night time breakfast! In the end, the manager gave us our meals for free. Will I come back? Definitely not.
(1)Morris K.
I'm not the biggest IHOP fan but each week after our weekly meeting someone picks a restaurant and this week they wanted IHOP. There was 10 of us in our party for dinner. Our servers name was Denise got everyone's drink orders and took our dinner orders. Denise seemed to disappear for long periods of time instead of being attentive to our beverage refills. All in all I guess her service was OK. If the place was busy I would be more forgiving but it wasn't. All in all Denise was very sweet and friendly. On a good note I ordered the Tilapia Florentine ( two delicately seasoned tilapia filets, resting on a bed of spinach tossed in creamy Alfredo sauce and served with creamy mashed potatoes) I asked for a vegetable instead of the mashed potatoes). When my dish arrived I did not see the menu said my Tilapia came in a Alfredo sauce. I asked what the sauce was and Denise told me ad asked "Why didn't I want the Alfredo sauce " I replied I didn't see it was in a sauce", She asked if I'd like it without the sauce and brought me a new Tilapia dish with no problems or attitude. What can I say? It's IHOP. Need I say more? Everyone else in my group enjoyed their meals. Sometimes you are in the mood for IHOP like food we were. Our expectations were met and IHOP didn't disappoint us. FOOD: I don't expect much from these types of restaurants so it's a hard to let me down when I eat there. The food is OK nothing special but It hit the spot. SERVICE: We liked the service that was given to us. The restaurant accommodated our party of 10 no problem. Our waitress was friendly, attentive and efficient. CONCLUSION: The food was good, typical IHOP food. No complaints on that at all. You get exactly what you expect. IHOP is IHOP, Its laid back, casual dining. The experience is better when you're with friends. The menu is the same everywhere. RETURN FACTOR: 100%] ************************* What does my OVERALL rating mean?************************* 5 stars -Highly recommended. I would be willing to drive out of my way to this business. It is that good. This place represents their industry or cuisine very well! 4 stars - Highly Recommended. I would frequent this business. 3 stars - Not that good but not that bad. Just average. I wouldn't mind going again. 2 stars - I would not recommend this establishment to friends or family. 1 stars - DO YOURSELF A FAVOR AND DO NOT patronize this business. I would RUN AWAY from this place and you should too! DON'T WAST YOUR HARD EARNED MONEY AT THIS ESTABLISHMENT
(3)Trek V.
My partner and I were hesitant to go to another IHOP after receiving such horrible customer service at the location on Northern Ave near I-17, but decided to give this location a try with hopes that the experience would be a positive one. Well, we were wrong. We showed up at noon today(4/13/14) and there's was one small family ahead of us. The hostess was not at her station and the cashier didn't even acknowledge us with a hello or "the hostess will be right with you." The hostess came back and didn't acknowledge us or ask if we had been taken care of. Two families walked in and she immediately said hello and took down their names despite my partner and I standing right there waiting to she if she was ready to start taking down names. My partner and I were so appalled, that we just looked at each other and walked out. I will never eat at an IHOP again.
(1)Brenda B.
well, I will start out by saying , I am a whole lot of biased against breakfast food, so my review is based off the BLT I ordered. .......How do you ruin a BLT, I thought to myself? Answer ? make it so SALTY, that salt is all you can taste. I am sure I will keep getting dragged back here, my boyfriend loves breakfast, hoping to find something I can enjoy, as eggs and pancakes really aren't my thing....But the breakfasts look good ., But then again , so did my BLT...
(3)Jeff E.
I had the Philly Cheese steak with onion rings...it was pretty filling and good. The service so so and the waiters must have been new or really forgetful. Over pretty good. I did notice the blueberry pancakes just had them on top, not in them, kind of disappointing.
(4)Shawna C.
Normally when I come here the service is ok. This time I received the worst service. The restaurant was not too busy but our server was very inattentive. After waiting for ten minutes we had to ask someone to get our server. Once our food came we had to hunt someone down to bring us jelly for our bread. We were never asked during the meal if we needed anything. Then when my drink ran out, not only did I ask our server for water we asked someone else and never received it. Not a very good experience at all.
(1)Barry W.
Average food with an average menu
(3)Kelly R.
The food is usually good, especially pancakes and omelets. It's usually busy, the booths are not that comfortable, but the service is friendly and it's a cozy place. I come here about once a month.
(3)Ginny H.
LOVE THIS PLACE!! No matter how busy they are they always give great service!
(4)Carmen G.
Their pancakes usually taste like and have the texture of microwaved plastic. Never again. French toast and eggs are usually a safe option. Their lunch menu is pretty gross- especially the side of veggies. Clearly, it's frozen veggies that are thawed out for a few minutes and are not given any seasoning whatsoever. I only go here because my parents are old and think this is a decent place.
(2)Matt P.
Although some of the patrons can be a little tactless, (such as an old man standing up and yelling things to people at random) this place is really nice to come to early in the morning.. Its not too crowded and the service is very prompt and sufficient... However, there were not many veg options (I would have been more than happy to give 5 stars, had there been).. I did find the fruit bowl to be delightful.. The hash-browns were very good too!! I will most likely be returning.. Thanks for the great service!!
(3)