Not impressed at all. When I worked in the area about 8 years ago, I enjoyed this Cousin's location and went there 1-2 times a week on average, for many years. But I then moved away for anotehr job. Well, I'm back baby, and I decided to give them a visit (once again, I work right down the street from this location). I ordered a Turkey sub with double meat ($2.00 extra for the extra portion of Turkey). And I like cheese on my subs (they don't include it unless you pay to add it). So I added it. That made the sub alone (no drink or chips) come to almost $8.00, but it's worth it to me IF it was a good sub. It was so skimpy! I barely saw the turkey, so I confirmed if it was double meat. The woman at the front (not the friendlies bunch of ladies behind the counter, btw) said yes. I was shocked, as I can't image what the regular non-double portion would be? She didn't offer me a different sandwich, a refund, or anything. I felt like a fool who was duped, and quickly left with my dinky sub. There are way to many other places to go, especially for a sandwich or sub, who give you more for your money and show theri appreciation for their customers. What's sad is that this Cousin's is so close to work, I would have easily gone there at least 1-2 times a week, as I did way back when, but I vow to never go back. I refuse to be taken advantage of again. What's sad is that because they are so skimpy on the meats (and the air conditionaing- it wasn't very cool inside) they will lose customers like me and in the end do less business and earn less profits for theri efforts. They need to see the bigger picture and do things the right way. Goodbye Cousin's subs on Washington and 48th. I won't miss you...
(2)
Philadelphia F.
Turned into parking lot and there were two ladies on the side of the building smoking. They see me walk in so they come inside. I did not see them wash their hands. Lady who took my order reeked of cigarette smoke. The combo meal was close to $9. There was not much meat on the bread. Walking out I felt I had been overcharged for a bad lunch. Before I pulled out of the parking lot the two ladies were on the side of the building smoking again. Will never go to Cousins again. Too many other sub places to choose from. Even if the price for the combo meal was reasonable the woman just reeked badly of smoke. Spend less time smoking and more time running your business or soon you wont have a business and you will have all day to smoke.
I work in Tempe and this Counsin's Subs in quickly becoming one of my favorite lunch spots. They are quick! I've never waited more than 5 mins for my food. Usually my sub is ready even before I get my fountain drink. I love their cold veggie sub but the one that keeps me coming at night is their Italian Special. I just don't want it to end. I get it on their Italian bread and they have little containers with vinegar and oil off the to side that I shake up and drizzle on. Give it a try if you are in a rush and wanting a tasty satisfying sub.
(4)
Harrison W.
One of the best sub places in the valley. When I worked by here, I'd go here nearly every day for lunch.
(5)
Jessica D.
My husband and I always skip the lines and order online. This makes it so much easier, the manager even has us memorized by name and order. Always pleasant service and great sandwiches. Our favorite is the big daddy, I like to add hot pepper relish. Delish.
(4)
Talon S.
So my experience was not very pleasurable right from the start. Ordered a philly cheese steak with a meal. The lady behind the counter asked me "what kind of bread?" My selection was unavailable, it happens no big deal. However, when she added on a meal she didnt bother telling me until after the transaction was completed that there ice machine was broke. I asked her if there was any ice in the back she indicated yes, but looked at me in disgust when i asked her for some. Lemonade was not lemonade, just water. And lastly, they put the wrong type of cheese on the sub. It is safe to say I will not be returning to this establishment.
(1)
Eric E.
My first trip to a Cousins. Very nice. Super crowded lunch spot, but the order to pick up time was really fast. Had a roast beef and cheese sandwich, was pretty tasty. Remember- Friends don't let friends eat Subway! I'd go here again. Delish.
(4)
Tony K.
Tried their subs for the first time . . The roll was large compared to the meat . There were twice as much lettuce as meat . I ordered a cheese steak sanwich.but it felt like I ate a salad . The price was reasonable
(3)
Norma G.
Couldn't go home without picking up my early dinner, BLT on an Italian sub roll. So good wish they were open on weekends! But it doesn't keep me away from the weekdays. :-)
(5)
Matthew D.
They always have good food and know how to move through a long line quickly. My favorite is the Turkey. While their prices are slightly higher than Subway, the quality is substantially better. At least I know I am getting real meat here, and the bread has good flavor. At Subway, that is questionable at best. I recommend the Turkey with Jalapenos and a bag of Baked Chips on the side.
(5)
Ana S.
Love this spot for lunch! The staff is friendly and they try to get your order down by memory if you come in frequently. I like that they are personable and kind. They have messed up my order twice, but fixed it right away. Try the tuna! No veggies mixed in so you can get it plain if you are picky like me. Do the survey on your receipt for free chips and a drink!
(4)
Renee H.
Love this place for a quick easy lunch. I work in the area and it isn't the best part of town and so I am picky about where I go for lunch. The staff here is friendly and quick. They make a tasty sub.
(4)
Eddie D.
Fill out a survey on line and receive free fries/ bag of chips & a drink with a purchase of a 7 1/2" sub. Yum-O
(4)
Tony C.
I have been to this sub shop a few times. The subs are well below average. The only reason I go in here is because of it's proximity to my workplace. However, I have now been in there for the last time. I recently went in and ordered the Philly cheese steak. When I got the sub and sat down, I looked inside and there was hardly any meat. I am not usually one to complain. If I don't like a place I simply won't go back. My wife was with me and said I should go back and say something. I took it up to the counter, asked them if they could put more steak in the sub. They said no because the meat is weighed and a sub only gets 3.75 ounces of meat. I told her to look at my sub as I opened it. I said my first and last bite will be nothing but bread. Then she offered to put more meat on the sub even though she is not supposed to. I said never mind, I'll eat it and just not come back. At least at subway, for 5 bucks i can walk out of there full.... This place is garbage.
(1)
Kelly C.
Being new to town, I stopped here on my lunch hour. For one, the parking is awful. Two, you need binoculars to read their menu. The print is SO SMALL. The lady at the counter was very helpful, I must say. She wasn't impatient, just listed the sandwiches. I decided on a ham and cheese on multi-grain. I asked for it to be heated. Service was fast, and I was out of there in less than 10 minutes, I think. Now for the sandwich. I had to take two bites before I hit the meat, and if I hadn't opened the sandwich, I would have thought they forgot the cheese. VERY skimpy on the meat and cheese portions. The bread was okay, but I've had much better at Blimpies and Port-o-Sub. Not to mention both put a LOT more meat and cheese on their sandwiches. Not worth the money, not going back. Sorry, Cousins.
(1)
Fernando A.
I felt lazy to drive to a better place to eat, but since it was next door I came here. The staff isnt the friendlyest and the food reflects it. They are very cheap on the amount of meats they put on the sandwich. You get more at Subway, if you want to compare. Also, for what they charge your better off going to another place. If you want a really good sub sandwich, go to Jimmy Johns. They have much better service, food and always have a friendly greeting when entering or leaving there.
(2)
Gary M.
I never thought I would give a chain restaraunt 5 stars, but I work close to work. I find myself going to Cousins because its priced well and usually before I am done paying for my sandwich, its already made for me. The owner and her employees are always very friendly unlike the zit faced morons at Jack in the box, Subway or other chains. The italian sub on italian bread is 10x better than any Subway sub. well there ya go, take it or leave it, if you want a very quick place to grab a sando for under $6 go here! Visit me if you are looking for a new car or truck at Centennial Leasing and sales and ask for Gary! My inventory is at autobrokeraz.com
(5)
Laurie R.
Love the sandwiches, still, and am happy to see a Cousin's is opening in Mesa on Greenfield/I60. BUT, this location on Washington... it used to be great and when I worked in Tempe, I'd drive all the way to get that great Cousin's bread. Stopped in the other day, very excited to get a Cousins Sub. Place was messy, HOT (in February), they were out of all but 2 types of bread and were turning some customers away who didn't want the regular Italian white bread. They used to be friendly; not so much anymore. Cousins Subs is still the best and I'll be visiting the new one in Mesa, but I won't visit this location anymore.
(2)
Krystina C.
We grab lunch here once or twice a week. The staff is friendly and are quick to remember your name, and even your "usual" order and have it ready for you when they see you walk in the door.
(5)
Andy P.
Cousins by FAR has the best subs around. Whatever Jared is pushing doesn't come close. The staff here is super friendly. I'd like to think it's mainly due to the owner being a fellow Midwesterner, but I might be biased ;) Ordering is a little different than other popular sub shops. You order at the cash register and tell them up front any changes you'd like from what the sub normally gets. They have 5 bread choices, and the multi grain is amazingly good. I'm going to assume it's healthy too... But if I wasn't I wouldn't mind either. The bread is always baked fresh and the meats and cheeses are nice and cold. My multi grain was soft and fluffy, without being squishy. Top it off with a fresh baked cookie and you'll be a happy camper. I prefer the chocolate chip. I've catered from here also. I usually speak to the manager and she is very friendly and helpful. I tell her how many people I want to feed and she makes suggestions of what to get. The subs for catering come in a box which is easy to carry and serve in the office. Price point is very reasonable for catering orders, usually $7-9 per person depending on how many salads and chips and sodas I order. HIGHLY recommend.
(5)
Laura F.
I work very close to Cousins Subs and I really like the owner and staff. They have the best tuna by far! Also the best bread. I can go anywhere to get lunch but when I want something healthy and very good I head right across the way to Cousins.
(5)
Jeff B.
First time at Cousins despite being within one mile for six years. Tried the Chipotle Cheesesteak on jalapeño cheese bread. It came with thinly sliced beef, cheddar cheese, lettuce, tomatoes, onion, chipotle mayo and hot pepper relish. It arrived on a soft roll, which is always dicey for take-away. I normally don't get all the healthy stuff (lettuce, toms or onions) but I forgot to ask about it. It was really good! The beef was tender and juicy, the spices were spot-on and the veggies offered nice contrast. I would've preferred a bit of up-sell, since I had never been there. The cashier seemed to want to be done with me tho so I just got the sandwich. I will try it again, possibly with other choices next time. I recommend the Chipotle Cheesesteak.
(4)
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Address :4801 E Washington St,Suite 1
Phoenix, AZ, 85034
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : No Good for Kids : Yes Good for Groups : No Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Caters : Yes
Miss M.
Not impressed at all. When I worked in the area about 8 years ago, I enjoyed this Cousin's location and went there 1-2 times a week on average, for many years. But I then moved away for anotehr job. Well, I'm back baby, and I decided to give them a visit (once again, I work right down the street from this location). I ordered a Turkey sub with double meat ($2.00 extra for the extra portion of Turkey). And I like cheese on my subs (they don't include it unless you pay to add it). So I added it. That made the sub alone (no drink or chips) come to almost $8.00, but it's worth it to me IF it was a good sub. It was so skimpy! I barely saw the turkey, so I confirmed if it was double meat. The woman at the front (not the friendlies bunch of ladies behind the counter, btw) said yes. I was shocked, as I can't image what the regular non-double portion would be? She didn't offer me a different sandwich, a refund, or anything. I felt like a fool who was duped, and quickly left with my dinky sub. There are way to many other places to go, especially for a sandwich or sub, who give you more for your money and show theri appreciation for their customers. What's sad is that this Cousin's is so close to work, I would have easily gone there at least 1-2 times a week, as I did way back when, but I vow to never go back. I refuse to be taken advantage of again. What's sad is that because they are so skimpy on the meats (and the air conditionaing- it wasn't very cool inside) they will lose customers like me and in the end do less business and earn less profits for theri efforts. They need to see the bigger picture and do things the right way. Goodbye Cousin's subs on Washington and 48th. I won't miss you...
(2)Philadelphia F.
Turned into parking lot and there were two ladies on the side of the building smoking. They see me walk in so they come inside. I did not see them wash their hands. Lady who took my order reeked of cigarette smoke. The combo meal was close to $9. There was not much meat on the bread. Walking out I felt I had been overcharged for a bad lunch. Before I pulled out of the parking lot the two ladies were on the side of the building smoking again. Will never go to Cousins again. Too many other sub places to choose from. Even if the price for the combo meal was reasonable the woman just reeked badly of smoke. Spend less time smoking and more time running your business or soon you wont have a business and you will have all day to smoke.
(1)Kristy R.
Cheap sandwiches...not to seem like a snob in writing but the décor and menu say it all. This is one of those places I would eat at if there weren't any other options. The food was very mediocre and I'm not sure I would trust the cold cuts. Sorry Cousins...I enjoy you as much as Port of Subs...which is not much.
(2)Claudia M.
I work in Tempe and this Counsin's Subs in quickly becoming one of my favorite lunch spots. They are quick! I've never waited more than 5 mins for my food. Usually my sub is ready even before I get my fountain drink. I love their cold veggie sub but the one that keeps me coming at night is their Italian Special. I just don't want it to end. I get it on their Italian bread and they have little containers with vinegar and oil off the to side that I shake up and drizzle on. Give it a try if you are in a rush and wanting a tasty satisfying sub.
(4)Harrison W.
One of the best sub places in the valley. When I worked by here, I'd go here nearly every day for lunch.
(5)Jessica D.
My husband and I always skip the lines and order online. This makes it so much easier, the manager even has us memorized by name and order. Always pleasant service and great sandwiches. Our favorite is the big daddy, I like to add hot pepper relish. Delish.
(4)Talon S.
So my experience was not very pleasurable right from the start. Ordered a philly cheese steak with a meal. The lady behind the counter asked me "what kind of bread?" My selection was unavailable, it happens no big deal. However, when she added on a meal she didnt bother telling me until after the transaction was completed that there ice machine was broke. I asked her if there was any ice in the back she indicated yes, but looked at me in disgust when i asked her for some. Lemonade was not lemonade, just water. And lastly, they put the wrong type of cheese on the sub. It is safe to say I will not be returning to this establishment.
(1)Eric E.
My first trip to a Cousins. Very nice. Super crowded lunch spot, but the order to pick up time was really fast. Had a roast beef and cheese sandwich, was pretty tasty. Remember- Friends don't let friends eat Subway! I'd go here again. Delish.
(4)Tony K.
Tried their subs for the first time . . The roll was large compared to the meat . There were twice as much lettuce as meat . I ordered a cheese steak sanwich.but it felt like I ate a salad . The price was reasonable
(3)Norma G.
Couldn't go home without picking up my early dinner, BLT on an Italian sub roll. So good wish they were open on weekends! But it doesn't keep me away from the weekdays. :-)
(5)Matthew D.
They always have good food and know how to move through a long line quickly. My favorite is the Turkey. While their prices are slightly higher than Subway, the quality is substantially better. At least I know I am getting real meat here, and the bread has good flavor. At Subway, that is questionable at best. I recommend the Turkey with Jalapenos and a bag of Baked Chips on the side.
(5)Ana S.
Love this spot for lunch! The staff is friendly and they try to get your order down by memory if you come in frequently. I like that they are personable and kind. They have messed up my order twice, but fixed it right away. Try the tuna! No veggies mixed in so you can get it plain if you are picky like me. Do the survey on your receipt for free chips and a drink!
(4)Renee H.
Love this place for a quick easy lunch. I work in the area and it isn't the best part of town and so I am picky about where I go for lunch. The staff here is friendly and quick. They make a tasty sub.
(4)Eddie D.
Fill out a survey on line and receive free fries/ bag of chips & a drink with a purchase of a 7 1/2" sub. Yum-O
(4)Tony C.
I have been to this sub shop a few times. The subs are well below average. The only reason I go in here is because of it's proximity to my workplace. However, I have now been in there for the last time. I recently went in and ordered the Philly cheese steak. When I got the sub and sat down, I looked inside and there was hardly any meat. I am not usually one to complain. If I don't like a place I simply won't go back. My wife was with me and said I should go back and say something. I took it up to the counter, asked them if they could put more steak in the sub. They said no because the meat is weighed and a sub only gets 3.75 ounces of meat. I told her to look at my sub as I opened it. I said my first and last bite will be nothing but bread. Then she offered to put more meat on the sub even though she is not supposed to. I said never mind, I'll eat it and just not come back. At least at subway, for 5 bucks i can walk out of there full.... This place is garbage.
(1)Kelly C.
Being new to town, I stopped here on my lunch hour. For one, the parking is awful. Two, you need binoculars to read their menu. The print is SO SMALL. The lady at the counter was very helpful, I must say. She wasn't impatient, just listed the sandwiches. I decided on a ham and cheese on multi-grain. I asked for it to be heated. Service was fast, and I was out of there in less than 10 minutes, I think. Now for the sandwich. I had to take two bites before I hit the meat, and if I hadn't opened the sandwich, I would have thought they forgot the cheese. VERY skimpy on the meat and cheese portions. The bread was okay, but I've had much better at Blimpies and Port-o-Sub. Not to mention both put a LOT more meat and cheese on their sandwiches. Not worth the money, not going back. Sorry, Cousins.
(1)Fernando A.
I felt lazy to drive to a better place to eat, but since it was next door I came here. The staff isnt the friendlyest and the food reflects it. They are very cheap on the amount of meats they put on the sandwich. You get more at Subway, if you want to compare. Also, for what they charge your better off going to another place. If you want a really good sub sandwich, go to Jimmy Johns. They have much better service, food and always have a friendly greeting when entering or leaving there.
(2)Gary M.
I never thought I would give a chain restaraunt 5 stars, but I work close to work. I find myself going to Cousins because its priced well and usually before I am done paying for my sandwich, its already made for me. The owner and her employees are always very friendly unlike the zit faced morons at Jack in the box, Subway or other chains. The italian sub on italian bread is 10x better than any Subway sub. well there ya go, take it or leave it, if you want a very quick place to grab a sando for under $6 go here! Visit me if you are looking for a new car or truck at Centennial Leasing and sales and ask for Gary! My inventory is at autobrokeraz.com
(5)Laurie R.
Love the sandwiches, still, and am happy to see a Cousin's is opening in Mesa on Greenfield/I60. BUT, this location on Washington... it used to be great and when I worked in Tempe, I'd drive all the way to get that great Cousin's bread. Stopped in the other day, very excited to get a Cousins Sub. Place was messy, HOT (in February), they were out of all but 2 types of bread and were turning some customers away who didn't want the regular Italian white bread. They used to be friendly; not so much anymore. Cousins Subs is still the best and I'll be visiting the new one in Mesa, but I won't visit this location anymore.
(2)Krystina C.
We grab lunch here once or twice a week. The staff is friendly and are quick to remember your name, and even your "usual" order and have it ready for you when they see you walk in the door.
(5)Andy P.
Cousins by FAR has the best subs around. Whatever Jared is pushing doesn't come close. The staff here is super friendly. I'd like to think it's mainly due to the owner being a fellow Midwesterner, but I might be biased ;) Ordering is a little different than other popular sub shops. You order at the cash register and tell them up front any changes you'd like from what the sub normally gets. They have 5 bread choices, and the multi grain is amazingly good. I'm going to assume it's healthy too... But if I wasn't I wouldn't mind either. The bread is always baked fresh and the meats and cheeses are nice and cold. My multi grain was soft and fluffy, without being squishy. Top it off with a fresh baked cookie and you'll be a happy camper. I prefer the chocolate chip. I've catered from here also. I usually speak to the manager and she is very friendly and helpful. I tell her how many people I want to feed and she makes suggestions of what to get. The subs for catering come in a box which is easy to carry and serve in the office. Price point is very reasonable for catering orders, usually $7-9 per person depending on how many salads and chips and sodas I order. HIGHLY recommend.
(5)Laura F.
I work very close to Cousins Subs and I really like the owner and staff. They have the best tuna by far! Also the best bread. I can go anywhere to get lunch but when I want something healthy and very good I head right across the way to Cousins.
(5)Jeff B.
First time at Cousins despite being within one mile for six years. Tried the Chipotle Cheesesteak on jalapeño cheese bread. It came with thinly sliced beef, cheddar cheese, lettuce, tomatoes, onion, chipotle mayo and hot pepper relish. It arrived on a soft roll, which is always dicey for take-away. I normally don't get all the healthy stuff (lettuce, toms or onions) but I forgot to ask about it. It was really good! The beef was tender and juicy, the spices were spot-on and the veggies offered nice contrast. I would've preferred a bit of up-sell, since I had never been there. The cashier seemed to want to be done with me tho so I just got the sandwich. I will try it again, possibly with other choices next time. I recommend the Chipotle Cheesesteak.
(4)