Cafe Zupas
2510 W Happy Valley Rd, Phoenix, AZ, 85085
Cafe Zupas Menu
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Visit below restaurant in Phoenix for healthy meals suggestion.
Visit below restaurant in Phoenix for healthy meals suggestion.
Visit below restaurant in Phoenix for healthy meals suggestion.
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Address :
2510 W Happy Valley Rd
Phoenix, AZ, 85085 - Phone (480) 447-9375
- Website https://www.cafezupas.com
- Click To Get Directions
Opening Hours
- Mon :11:00 am - 9:00pm
Specialities
- Takes Reservations : No
Delivery : No
Take-out : Yes
Accepts Credit Cards : Yes
Good For : Lunch
Parking : Private Lot
Bike Parking : No
Good for Kids : Yes
Good for Groups : Yes
Attire : Casual
Ambience : Casual
Noise Level : Loud
Alcohol : No
Outdoor Seating : Yes
Wi-Fi : Free
Has TV : No
Waiter Service : No
Caters : Yes
WE SERVE THE FOLLOWING STATES
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Jane T.
"What is gluten free?" asked the shift leader we saw at the front of the line. To this clueless food service employee, I give her this link to learn about celiac disease: celiac.org/celiac-diseas… .This is published by the Celiac Disease Foundation. This first unwelcome statement was a BIG RED FLAG! I should have left then, but the next person as I made my way through the line made sure I knew that choosing tofu would count as "two items" (of the six topping choices you have), as she was making my salad. That is really dumb. Tofu is the least expensive protein you can buy, at only about $1.50/lb. That was my second red flag to turn and get the hell out of there and find a better choice. Even the pizza restaurant across the parking lot makes gluten free pizza. Training is not happening for these young kids, that's obvious! They wanted to pile lettuce to the brim of the bowl, and I told her it was too much lettuce. "That's our salad", she said. My thoughts were, "okay, so they pile on lettuce to make it look like a big salad, and I don't get to make this salad as I would like." Their cucumber they served doesn't look like cucumber. I thought it was celery. I asked, "which of your soups is gluten free?" They had NO IDEA! So, thanks for wasting our time and money, and for the diarrhea we both got after eating your gluten full food that no one could verbally validate for us one way or the other. Even broth can contain gluten, this is a clue for the shift leader who wasn't given any training. Hopefully one of the business owners will read this to his or her embarassment. Not only was it a lousy first time experience, going there is dangerous to my health. This place is off the list for me even if they become more gluten aware. Gluten sensitivity is not a fad, it's an epidemic, so ignoring it will cause more loss of customers, and hopefully an owner is listening. If you love the ordinary junk, and love someone else making your own salad, then go here and forget about Sweet Tomatoes. That's where I am going from now on. I've already forgiven myself for giving them the benefit of the doubt, but at least I can help others who need this information who are looking. See you at Sweet Tomatoes!
(1)Andrea G.
The food was ok. I got the BCH Panini and the Chicken Enchilada Chili. The soup was really salty and the panini was something I could make at home. The employees were friendly but unorganized. I thought it was a little on the expensive end. It cost 3 adults and a child about $45 for soup and salad combos. Probably won't be back. In my opinion, Paradise bakery, Wildflower, and Sweet Tomatoes are a better value.
(3)Nick K.
The soups here are absolutely delicious! They make them from scratch in the back and they are better than homemade! The lobster bisque is my favorite so far but the mushroom is also delicious! The grilled paninis are really good too. I also tried a few of the salads. The lettuce is very fresh and the dressing are flavorful. They need a 'try 3' combo since its so hard to choose between two! This is my new favorite place. This is a great place to grab a quick bite before a movie.
(5)John S.
Greatly impressed! I was surprised, I finally caved and visited here for the first time today...after seeing it for over two years. I was thinking it would just be another Panera/Paradise, however the flavors in this place are very good! I had a sandwich and the nut berry salad...I'm tempted to get a second portion of the salad. It was a nice touch getting the chocolate covered strawberry too. Clean, friendly staff, and free wifi. I'm definitely going to put this place into my regular lunch rotation. Thanks!
(5)Kaily N.
Eight employees behind the salad soup bar, only one working. What a nice first impression the first time I came here. Honestly, I don't have many good things to say about this place. I will say that they do have good food. That's why they get some stars. But... The customer service isn't good and they offer small portions for the price they charge. Don't get me wrong, the pricing is fair for the portion of other things except salads. I ordered a Strawberry Harvest with Chicken Salad and I saw the girl put a very small scoop of chicken on it... meaning she didn't fill to scoop and it was all small pieces of chicken. I said something and she said I would be charged $1.79 extra for more chicken. I told her she didn't even fill one scoop, how was that fair for what I'm already paying? She said "Well that's just out price for portions." I have had a few friendly employers here but I've gotten a lot of attitude from employees more and they make it look like it's so hard to work... I've been here a few times because it's convenient and I like the salads and soups... But honestly, they've officially lost my business. If you don't care for good service and being cheated out of proportions, I would recommend their salads that have fruit and the cauliflower soup is delightful.
(2)Bill J.
Tried this place out for the first time tonight and, in a word, it was good. We went early, so they were virtually deserted, which gave us some time to ogle the surroundings and take in a what a nice looking place they have here. Very clean, lots of smooth glass and clean lines, very modern and inviting, but thankfully not over the top or too pretentious. A hard balance to achieve, so I give them bonus points for that one. Service at the counter was very pleasant, although I will say it seemed like the gals were having a bit too much fun since a couple of them couldn't stop giggling about how silly they looked doing their job. I know it's just a restaurant job that's a small step up from working at a fast food joint, but even if your job is a joke, you could at least pretend that it isn't for the customer's sake, right? Maybe I misread the whole thing, but it was a slight annoyance for the both of us and made ordering more awkward that it needed to be for new customers. We both tried the pulled pork sandwiches, the wife went the salad route and I went soup, opting for the tomato basil. We also got one of the mini-brulee's for dessert to share. In terms of taste, the food we ordered was a solid 5 stars. Everything was good, fresh and delicious, especially the tomato soup. I will definitely be having that again. Unfortunately, as I see at least one other reviewer has also mentioned, the amount of soup you get when order a full bowl is negligibly more than the smaller size. I literally looked at the bowl and thought, "That's it? Really?" It stung even more when I realized how delicious it was, because then I really wanted for more. Couldn't bring myself to pay for more though, given the price vs. portion size. I thought maybe I was under served, but seeing it now in other reviews, I'm convinced it's standard practice to charge for a bowl of soup and give the customer half a bowl. Not sure if I can order a "double shot" next time to get a full bowl or what, but it's disappointing that you can't get more than half empty bowl for the money. As for the sandwich itself, it was extremely delicious. The honey mustard was just right (i.e. didn't taste 100% honey or 100% mustard, which too often passes for 'honey mustard') and the pork was just right. Portion size was dead on, just enough meat to feel hearty, but not falling out of the sandwich or leaving me with more bread than meat. No complaints here at all. The dessert was fantastic. Rich, creamy, chilled just enough and the perfect consistency. I'm glad it was so small, because if they'd given me a 5-gallon bucket of that brulee, I would have eaten the whole thing in one sitting. Definitely having that one again as well. So there you have it. The food is 5-star for a soup and sandwich joint, without question, and this is definitely the coolest, most modern looking sandwich place I've ever been to, but I'm left a bit disappointed by the maturity of some of the staff and, more importantly, the underwhelming portions for the full sized soups. Had I gotten a bowl of soup that was anywhere near as full as they advertise in their photos, I'd have been happy to give a 4-star review, but to get a half empty bowl at full price, that's just not cool. I'll definitely be back to try them again, and would certainly hope to be able to revise this review upward if I can get the amount of soup they advertise in their pictures, and if the staff tries to take their jobs a bit more seriously.
(3)David D.
Omg seriously I paid 15$ for French onion soup and panini so expensive,And there French onion soup was so oily and gross I had to ask for money back,the staff is so rude the guy on register think he owned it...I would not recommend anyone to eat there they will get sick from that French onion...
(1)Mandy M.
Good food and great service. Free chocolate covered starve berries with your meal!?! Yes please! Many of their soups are chowders or bisque type. The chocolate hazelnut creme brûlée is delicious. Generally busy around noon.
(4)Michelle F.
The food was good but over priced. The place is VERY disjointed. You order salad or sandwich with one guy at the corner, then travel down the corner to order your soup then travel down to pay only to find a confused person asking you what you order so they can find your salad/sandwich. You take your food and family and sit down only to realize you have to walk to other side of the restaurant to get your utensils, drink and napkins. Why can't they either give you the utensils or have them at the counter? I'd love to know the reason. It's really inconvenience to to sit down with your kids to eat then have to get them all up to again to get a spoon to eat the expensive soup you purchased. The food is good and I do love the chocolate covered strawberries.
(3)Armondo W.
So So good, you get good bang for your buck,... skip the paradise bakery and head here love it!! They also have Italian soda which is also so so so good.
(5)Monica M.
Good food- weren't very accommodating to my mother who can't eat certain vegetables. They seemed to be frustrated when they had to start the salad over- work on your employees attitude.
(3)Michelle H.
Was a regular at the Norterra Cafe Zupa. No more. I ordered the usual sandwich and salad combo (the Italy with a ceasar salad). Get to the end of the line. What did you order? Italian sandwich and ceasar salad. We don't have the ceasar anymore we discontinued it. What? You couldn't tell me that when I ordered? No sorry. Just we added a few more salads to the menu. Not even do you want to try one of those. I said just the sandwich then and left. After a 10 minute wait in line (only one customer in front of me who had to sample everything and order everything) and then this, I will not be back. The food combo was the only thing keeping me coming to this place as the young employees behind the counter have no clue what customer service is. Goodbye Cafe Zupa's. Here's to finding something better!
(1)Josh F.
Nothing that is going to blow your mind from a flavor or culinary perspective, but great value and a home run with the kids. They love the grilled cheese, soup and who doesn't love a chocolate covered strawberry. I have had the turkey panini which was good, the Cuban was would have been perfect but the pork had a bit of a funky flavor to it like it had been sitting out for a while. Their beverage counter in back has some cool hot sauces and flavors for teas and sodas which I haven't seen at most sandwich shops. The thai mango salad is pretty good as well but order the dressing on the side. As another reviewer stated they drown their salads in dressing. Their service is up and down. Sometimes they have someone greeting you at the door, sometimes they don't. Sometimes the tables are clean, sometimes they aren't. Sometimes the bathroom is spotless, sometimes it isn't. We will keep going back to grab a bite before a movie and hopefully things even out. It could be a 4 star place if it does.
(3)April H.
Really like this place. Everyone is super friendly and I haven't had a bad dish yet. Their clam chowder is really excellent. Have had a variety of soups and sandwiches and have never had a bad thing to eat. They are also quick so if you're in a rush on lunch this is a good spot.
(4)Mandy B.
absolutely amazing food, service and prices! we will definitely go here again! YUM!
(5)Lisa V.
This is a typical soup, salad, sandwich joint. Perfect for lunch or a quick takeout dinner. The ingredients are all fresh but also lack some flavor. I have been here several times and nothing I've ordered really blew me away. The best thing I've had was the salted caramel brûlée. I ordered it to go and the cashier dropped it, flipped it back over and sent me home with it. The caramel was everywhere but on top of the brûlée. Even still...it was so good. You also get a complimentary chocolate dipped strawberry with every meal, bonus! They also have complimentary syrups at the soda station to add to your drinks, which I love. The rating I'm giving is more for all the extras here and not as much for the food.
(4)Kenneth M.
Food was ok. Atmosphere was terrible. Exactly 10 minutes after leaving I had to stop at a QT gas station due to an upset stomach and let's just say I'm not going back.
(1)Amy R.
One of my favorite lunch places. Try their tomato soup, it is so good and different than the typical tomato soup. Also you get free chocolate covered strawberry with every meal, can't beat that
(5)Brian A.
Good not great...Paradise Bakery is slightly better if you are looking for soups, salads and sandwiches.
(3)Matthew B.
Got the Honey Bacon Club and tomato basil soup. Not worth the nearly $9 for the pick 2. If you're in the Norterra area, save your self and go to Paradise instead. We won't be going back.
(1)Rachelle H.
Not impressed one bit! After seeing the menu online I was very excited to try a new restaurant close to home. It was nothing special, AT ALL! The BBQ chicken salad I ordered had a very slim amount of the ingredients mixed in and it maybe, maybe, had 2 ounces of chicken breast. My daughter had the chicken strips and fruit from the kids menu. She's a toddler and eats ketchup with most items. They didn't have ketchup. The lobster bisque soup was okay. A small salad was not enough food and was not offered a size portion when I ordered it. The bread that comes with the meal is just a section of a cold hard loaf and the butter is over ice so there's no way you're spreading that on your hard loaf. The chocolate covered strawberries were a disappointment as well. Only less than half of the strawberry was dipped. Sad to say it but this place doesn't stand a chance with the other restaurants in the shopping center
(1)Kay L.
Someone in the kitchen is very heavy handed with the salt. When I found the Yucatan Chicken Tortilla soup inedible I kindly pointed this out to a manager and she said "Broth can be that way sometimes." That, my friends, is why things will not be changing for the better in this establishment anytime soon.
(2)NicknAZee C.
Café Zupas claims to be a healthy, inexpensive alternative to regular fast food. First, I am not sure how healthy their food is because they fail to post nutrition any nutritional information. Second, read the menu for descriptions and don't add extras. On a recent visit after seeing a movie at Harkins Norterra, my wife and I decided to try the place that recently opened in place of Johnny Rockets. I ordered Chicken Tortilla Soup and Chicken Chop Salad, My wife ordered a pesto chicken Panini. As we went through the line, I asked for some peas. The peas were immersed in water and the preparer added no more than a tablespoon but also managed to dilute the miniscule blue cheese added at the beginning of the line. Then, I noticed there were no tortilla strips on the Chicken Tortilla Soup, so I asked for some. Now, I was at register and I was charged $4.99 for the Panini, $7.99 for the soup and salad, $.59 for the peas and $.59 for the missing tortilla strips in the soup. My wife and I sat down and tried to eat our food. The amount of chicken, tomato bits, bacon bits and egg slices were so minimal that I felt cheated immediately. In addition, it was watered down by the clumsy person who added the peas. Worse than the salad, the chicken tortilla soup tasted like salt and had NOTHING in it but broth and tasteless chicken. We tried twice to get the manager to complain, but they kept walking. Finally, one of the floor bussers, came over and asked what was wrong. He noticed something was wrong and went to get her. The manager came over and asked what was wrong. I told her the salad was watery and tasteless and had very little in it other than cheap iceberg lettuce. I also told her I could feel my blood pressure rising from the excess salt in the soup and the audacity to call it chicken tortilla soup when you charged extra for the tortilla strips. She offered to replace it with anything else on the menu so I asked for the nutritional information. She told me that was not made available by the company so I told her never mind, just get me a refund. She said that was not their policy. This restaurant is so bad, I warn you to stay away. For the same amount of money spent here, you can get unlimited soups and salads at Olive Garden which is so much better. Even Sweet Tomatoes is a much better value with greater variety. Don't waste your time or money here.
(1)Scott H.
Really liked this place. Cool atmosphere, loved my meal and the price was good. Had the Asian BBQ pork sandwich and the chicken tortilla chili which were both very good. I'm from out of town but would come here again, and would certainly eat here if they opened one near my home town.
(5)Lynn D.
Over priced small sandwiches, pretty good salads again, overpriced.
(2)Shawn L.
Attention Corporate: This is the ONLY location in the Phoenix valley that is failing all customer standards. And I highly suggest to any customers to go elsewhere. Zupas other locations are far better at everything from customer service, food portions, cleanliness of the restaurant. The management needs to be let go and this location revisited by your corporate office. Let me say this review is after 7 visits. All visits have been about the same. Poor or rude customer service, an issue that is easily resolved by good management. Portions way under serving compare to other Zupas. (for ie. The soup was not even half full and she insisted she was correct) I refused it and so did the next 2 people after stating the issues to make a point. My last visit she missed the cup and didn't even clean it off. I had to ask them at the register. No sense of pride, for your brand. Salads are also skimpy here. I frequent your establishment to eat and be filled up. A half cup of reg.soup and 3/4 of a half salad will make any customer question if they should continue business with you. My $30 a visit could easily be spent elsewhere. To top this location off, the staff is lazy. From dirty prep areas as you watch them prepare and question if you would pass a AZ health dept inspection. The dining room is also always dirty, which as a manager myself Im always tempted to take off the soda fountain nozzels because I'm sure they are dirty too. I am a long time customer of your Biltmore location and thank them for the great service, I hope you take care of this locations issues. Sincerely, Annoyed and Done with this location.
(1)Erika M.
Okay so. After reading all the reviews below, you'd think corporate might do something about this issue? PORTIONS people. Portions. I go to the Zupa's by my house on camelback and its bomb.com . They also will mix ALL of my salad ingredients together. The girl here told me she couldn't do it (if this is a health code issue, please explain to me how so). I ordered a half build my own salad and she literally counted out how many cucumbers to put on top. And then did a mere shimmy of the bell peppers. I started to laugh and said "I'm sorry I just think these portions are hilarious. Do they make you count them out like that?" She said yes. You could totally tell the poor girl gets this question all the time and is probably ready to pop her top off if one more person asks for a fuller handful of roasted corn. The food here is good. We just feel jipped. No sleep til fuller salad bowls. Seacrest out.
(3)Christina M.
The food is not bad but they rip you off in portions. I ordered a soup and was given only half the portion of the container. They gave me no viable reason for a half portion soup. I paid for a full portion soup. As a customer a proper portion in alignment with your container is expected-what a disappointment. If you pay for a small to go soup then give that to a customer don't skimp on portion amounts.
(2)Had R.
So pleased to have one of these close to work. Great food, good selection about time someone gave paradise a run for their money that place is pathetic. Zuppas is cheaper and better by far. Let's see what do I want a free 5 cent cookie or a $1 chocolate covered strawberry. And meal is cheaper too. We'll done Zuppas Not sure who the 1 star reviewer spoke to as I have ordered here for personal and work and given them all the allergies that we have between myself and people at work and Zuppas have worked with me and provides all that information.
(5)Sean A.
Ladies, be aware of Male employees in Ladies Bathroom... My wife and I took our daughter to this location for lunch outing. Before we were going to leave the restaurant, she went to use the ladies room. When she came out, she had this terrified look on her face. I asked her what happened and she said that a male employee walked into the Women's bathroom and started going to each stall and fill-up the TP container. I asked her is he was aware if anyone was in the bathroom. She said that the lady who was using the stall next to her, thinking that he was a female employee, voiced that the TP container is empty. He grabbed one and passed it to her OVER THE STALL DOOR and said "Here you go". I spoke to the manager and although there were at least 4 other female employees behind the counter for various posts, he said that the guy was the only available person and he was doing his job and didn't realize that someone was in there. I asked about handing the TP over the door to another person, and he started making excuses. I should have called the cops and made a scene. All in all, an embarrassing situation for us and a terrible dining experience.
(1)Pawan K.
Awesome place Nice food Good Service Low price Nice place to have some food when come to movie at Harkins Theaters...Loved it!! :)
(5)Scott D.
People say that variety is the spice for life. I couldn't agree more so that's why I ventured out to Cafe Zupas from my normal rotation. I decided to get a large make your own salad along with a soda for $9.29 (inclusive of tax). They give you plenty of mixed greens and about four ingredients on the salad. I could probably fit all the ingredients that they gave me on a hot dog. If you stick out your hand and look at your ring finger and pinky that would have been about the volume of chicken in the salad. I may have gotten somewhere between a 1/3 to 1/2 of a hard boiled egg as well. They chop up the cucumber and tomatoes very fine. Maybe a couple of teaspoons of each ingredient. It's safe to say that I won't be fooled again. At least I enjoyed this: youtube.com/watch?v=a1Qt… (start at 1:14).
(1)David F.
WOW, I've been by this place many time, never thought to stop. What a shame. Soup was heavenly and the sandwich was great too. If your looking for something healthier but taste good, this is the place. With it being next to the Harkins Theater. I say it's " Zupas and a Movie"
(4)Joe F.
This is another of our favorite places. We go a lot and have always had great food and the people who work there are always helpful and friendly. We have always had great food and can't seem to find anything they have that we don't like.
(5)Simo S.
We were in town visiting from Sacramento and someone took us here for lunch and we loved it we ate there 3 days in the row .. Wish we had this place back home the closer thing to this we have is Panera Bread ..
(5)Paul S.
Excellent! My soup and sandwich were very good. The salads looked awesome too. Meal came with a chocolate covered strawberry. Wish that I could afford a franchise. Beats Panera bread.
(5)Patti C.
Delicious salad and sandwiches. Had the avocado and crab sandwich and berry salad. It was just the right amount to split with my friend. Nice atmosphere with bright colors and lots of big windows and cozy booth seating. My new favorite lunch spot when I'm in the area.
(5)Paul S.
Great food but when we asked for an ingredient list for allergic review you would think we were speaking another language. Nice gal behind the counter just smiled and said it's an open kitchen. So are many other restaurants and guess what they have an ingredient list for review. Pitta jungle here we come.
(1)Bruce M.
My wife and I have been eating at this Zupa's (Happy Valley) for almost a year. When we first started eating there it was absolutely excellent. Our last few visits, today and last week were not good at all. First off the salad bowl used to be filled almost to the top with greens, last two visits there were a good 1 1/2" from the top (really?) of course the condiments are alwyas put on with a tiny baby spoon, usually not even half full of content, but I get that and am ok with that, but what also doesn't seem right is that if you get a "large" size salad, you still get the small size condiments? Additionally, the honey mustard dressing must have been diluted because it has absolutely no taste and of course was minimally applied. Another major concern is that while eating the salad, it seemd very gritty, almost like there was sand or dirt on the leaves? Bad taste as well. I used to get the lobster bisque but quite ordering that because it seemd that they putting more filler stuff "celery" etc. in it and less pieces of lobster. The Tomato Basil is still very good so that's my go to for soup, assuming we ever go back. As for customer service? Spotty at best. Today the server behind the counter at the soup ask if I wanted any soup, I said yes, a small Tamato Basil. I got up to the register (very crowded) and there was no soup? The server of the soup had this blank stare on her face like "did you want soup"? Then the cash registers were not working properly and we stood at the counter with our soup getting colder by the minute and 4 to 5 minutes later we finally got to sit and eat. Only other comment (not a good one) is that the water out of one of the soft drink dispenser tasted very bad? Not sure why but certainly something to be concerned about. Well, that's it folks! We live in Anthem and don't have a lot of great resturants in the ares so we are very sad that this place is seemingly going to hell in a hand basket!!
(1)Carlos B.
Place looked nice and everyone was friendly. This was my first visit. I got a soup and sandwich. There are three soup container sizes so I picked the middle one, expecting the soup to fill it. Nope. It was once scoop of soup, about 3/4 full-22 spoonfuls to be exact. It was tasty though. The sandwich was quite small. I guess the pictures on the wall that are 20x30 made me think I'd get something bigger-my bad. It was also tasty but the meat was sliced like the cheap packaged type. I can't certainly don't know but that's what it felt like. Overall, for $9+ I was disappointed in the portions. I guess, comparatively, a sub sandwich, even at Subway, if you are into that, would have been more food for less.
(2)Julie D.
I just ate here for the first time but it certainly won't be the last! The customer service was very good especially for how busy the place was.
(5)Jim M.
This has quickly become one of our favorite lunch spots. One of the best Cubans I have ever eaten, and for Phoenix, AZ that is saying something. I usually get the New England Clam Chowder as well, delicious! Every time we have eaten there the staff is always friendly and very helpful. Eager to answer questions when we have them. The restaurant is always clean and well maintained. I would highly recommend them to anyone! Only reason this is 4 stars instead of 5 is they are in a strip mall and its an open ceiling floor plan, so it can be a bit noisy when they are closer to capacity. Other than that I can't complain.
(4)Theresa D.
Let me say that I am a fan of the other Cafe Zupas at Arrowhead, Desert Ridge and Collonade. However, I have never before encountered a rude employee like Hanna. People, don't ask her while she is making your salad to omit something because she snapped and asked if we had made a modification prior and to next time let the person at the register know. Also on the Chipotle Chicken salad, she ran out of peppers and told my daughter the few tiny scraps on the bottom were all they had. Seriously? It was 2pm on a Thursday. I know they prep in advance. I saw it as being lazy and we were not worth her time to run to the back and get the peppers.I did not say anything right there because I don't want to embarrass my daughter. Our meal was good and the other employees were friendly. When I went to the register afterwards I was ignored until another employee told Hanna I was there. She then turned around from a good 12 feet away and said " 'sup" with a head nod. Sup? Really? And let me guess, that is short for "Whats Up?" Whatever happened to "How can I help you?" I asked her for a comment card and she directed me over to the wall with the screens to write a review. Well she told me Norterra was not listed and she put in Desert Ridge. I did not want my review to reflect badly for Desert Ridge so opted to not complete the survey and come here instead. I am a 47 yr old mother. Who has over 25 years in the customer service business PLUS my folks owned a restaurant. Hanna's behavior was unacceptable and rude. Chipotle, Paradise bakery and Subway are in the same area and they never get upset if you ask the person making your food to omit something(onions). Should we have went there instead? * * *
(1)Mark S.
First time here and I enjoyed it! The chicken Cobb protein salad was really good. I also had the Italian club and it wasn't my favorite but not bad. Will definitely be back to try other options. Loved that I got a chocolate dipped strawberry with my sandwich order! Also got the rocky road brownie and it was delicious!
(4)Amber B.
No ingredient or nutritional information available, staff refuses to disclose ANY allergen information to patrons with food allergies. Patrons should assume menu items are cross contaminated with reckless abandon.
(1)Andy C.
No thank you. My date and I went there after a movie. She had a salad and a sandwich. I had clam chowder and knew that I would eat half of her sandwich. My chowder was loaded with green bell peppers, which I hate. This was not listed in the ingredients in the menu. Thankfully, they were happy to exchange it for lobster bisque. Both soups were bland. The date ordered that salad sans tomato and onion, both of which were not left off. The panini sandwhich was pitiful. The smallest portion and no flavor. Luckily for me, my date paid for all this, as it was way overpriced for what we got. She's still willing to see me and we'll probably go to Sauce next time.
(2)Lisa B.
Great food but the portions are so small that my husband and I went out for a second dinner shortly afterward (note: both of us have a normal BMI and appetites) - I had the chicken chop salad and a bowl of soup and my husband had the Italian sub which had literally only one or two slices of meat on it. Service was great though.
(3)Jeff S.
I really do enjoy the food at this place which is why is why it's so disappointing that it just isn't run very well. After eating here several times I've decided not to return to this location. Every time I've been here I've been greeted by half a dozen super cheerful people behind the counter, who take my order and make my food. I pay for my meal and then the challenge begins. It doesn't matter if the restaurant is busy or slow, it's almost impossible to find a clean table. The dining room is always a wreck and the area where you get your drinks and silverware is usually a mess. Tonight was no exception, there were dirty tables everywhere and the tables that weren't covered with trays of left behind food were not wiped clean. I understand that this isn't fine dining and it's a counter service restaurant, but if I'm paying $12 for soup and salad I should be able to find a clean place to eat.
(2)Joe P.
The million dollar bar is worth a million dollars. Best dessert bar I have ever tasted. The salads get drowned in dressing. They must confuse soup and salad? That was our only complaint. Sandwiches were very good, unlike a few reviews we had plenty of salad ingredients... No skimping (seriously, cool it on the dressing). Better sandwich selection than paradise, and the million dollar bar is better than any cookie at paradise (a very overrated place IMO). We'll be back for more.
(4)Gina M.
Went for lunch. Ordered the ultimate grilled cheese creamy veg soup. Soup was lukewarm but very tasty. If you wanted croutons or cheddar on top extra charge. Ultimate grilled cheese, not so ultimate. I expected tons of cheese and there just wasn't that much. My friend ordered the summer chicken salad, lots do lettuce but very skimpy on the chicken. Overall, a bit pricy for what it is. I prefer Jason's Deli or the corner bakery, or Mimi's. My lunch was over 9 with tax and no drink.
(2)Jennifer M.
Tried Zupas for the first time and am very happy we did. Food is fresh and has the "home made" taste they boast. Great flavor in the soups (sampled several) and the sandwich was light but filling. All meals come with a free chocolate covered strawberry! What's not to love there? Also, had the Salted Caramel Creme Brûlée which was great for only $2.99.
(5)Tom G.
Went yesterday for dinner, Irish stew signs posted all over. As I approached the counter I was told they were out. I was disappointed but stayed for a soup and sandwich. Both were ok at best, but I did not get my chocolate covered strawberry. Not a good experience.
(2)John V.
First of all: It's a cafeteria. If you want ambiance, quiet and a gourmet cuisine, you need to find another place to eat. I've been here twice: once when it was not busy and one time around lunch. They do handle crowds pretty well and they keep the line moving. Communication with the serving staff is a little tough when it's crowded because of the noise. The soups are very good; I especially like the lobster bisque. I've also had the New England clam chowder and it was acceptable but not exceptional. My wife liked the Yucatan chicken tortilla soup but I thought it had too much cumin in it. She also had a Thai chicken mango salad which she said was on the spicy side... It's Thai... I think it's supposed to be a little spicy. The sandwiches are also decent... not exceptional. The salads were reasonably sized and fresh however they did seem to skimp a bit on the "protein" parts (chicken, egg etc.). Overall it's a good place for a quick meal and the food is decent and a good alternative to a burger. The prices are a bit high for a cafeteria type setting but it's not outrageous. I'll probably stop here again when I'm in the vicinity and in the mood for soup and sandwich or a salad. Expect it to be crowded around meal times and expect it to be on the noisy side; other than that, I would give it a thumbs up.
(3)Jason W.
An alternative to Paradise Bakery. Had the Asian BBQ sandwich & tomato soup, both tasty and I would return. I prefer Paradise however.
(3)Desi N.
Cafe Zupas is me new favorite. I normally eat lunch at paradise bakery, but Zupas is my new go to for lunch. I've tried most of the sandwiches and salads and they are all great. The food is always fresh and the lines move very quickly.
(5)Siobhan C.
Not a fan of this place. It is loud, hard to walk down the isles (tables are really really close together), food is mediocre AT BEST and I feel like I am ordering at a school cafeteria. Paradise Bakery has a similar set up to their restaurant, but the food is worth it. It is usually busy, so some people must like it (it is affordable) -- but the food is very bland and lacks zest in my opinion. No complaints about the staff though. :) My friends like this place, but I just can not stand going here due to the food; I've tried it about 4 separate times. There are so, so, so many other more flavorful restaurants to go to in walking distance.
(2)Christine P.
What a wonderful staff they have here. Great customer service. Very friendly and energetic. I'm so glad they open this place near me. :)) I always get the vegetarian sandwich. It's perfect and it's delightful. The nuts about berries salad, is phenomenal. Strawberries berries and a hint of cinnamon with nuts. Im obsessed :))
(5)Shilpa P.
Salad: Red Raspberry Spinach Salad Location: Norterra Pheonix, AZ Price: $9.49 Pros: Seemed organic, claimed house made, natural salads and so and such. Happy to know that Zupas created soups and salad dressing from scratch. Cons: Initial order was for 1/2 salad-Red Raspberry Spinach Salad. But I changed mind in 30 secs and asked for full salad (due to lack of sandwich options) The manager-in-charge (the great!) decided to switch 1/2 salad bowl to full salad and call it 'that's easy' by adding a handful of spinach. I was shocked & had a conflicting thoughts as to may be there is more or may be I'm missing something..blah blah! But the bowl is moved from one end to another just with a spoonful of pistachios and some grapes (cheap stuff) and i opt out for blue cheese - they load the salad with sugary raspberry proclaimed salad dressing. And I ask for cranberry, which comes with this particular salad. But, guess what! they charge an extra 1.49 on this and make my bill for what? let's say a-big-handful of spinach, teaspoon of pistachio, teaspoon of grapes, big scoop of cheap dressing = $9.49 Argh! I ask 'is this it?' at the register and the untrained not-courteous-at-all guy at register just wants my card says nothing at all. I feel cheated, robbed and hungry looking at this spinach salad. I pay and decide to never return. Lesson learnt: if I'm dying and all resturants are closed in the town if only this is open I might go and if I did I'll buy only a 1/2 salad. And the dressings are too much of sugar - not close to what they have claimed as healthy stuff. Lastly, don't bother taking vegetarian friends coz there is not a single decent & healthy sandwich that you can make it a vegetarian version. And the salads will starve you to death ;-) My request: Please make your salad portions fair (read more healthy and quality veg, fruits, nuts) Please add more veg sandwich options And freaggin make more veg soups other than the classic tomato soups.
(1)Nicole D.
First time here. The line was almost out the door when we got here but it moved pretty quickly. The menu has a good variety and it pretty reasonably priced. It was nice to see how many salad topping options there were. You get Italian soda mix ins with your fountain drinks and that was fun to play around with. There were some really delicious looking desserts but we didn't get any (this time, but next time...). You get a chocolate dipped strawberry with every meal too. The food was pretty good, fresh and light. They have rolling booted seats/car seat holders and long tables for families. We sat in a booth and had our car seat in one of the holders and felt really in the way from the people squeezing to get by.
(4)Diane B.
This place is horrible if you need to eat gluten free. They told me at least 5 times that theirs is an 'open kitchen' and there is risk of contamination (they are set up like paradise bakery in that they make the salad in front of you using crocks of the various items). But they could not tell me if there was gluten in any of their dressings. They have no gluten free menu. Anyone who eats gluten free knows they are taking a risk eating at this type of place and does not need to be told. The staff even told me it is not their fault if I get sick. I got the summer salad with the dressing on the side - the salad was good and I did not get sick from gluten. The small salad is not really enough food for a meal. The kids meals are $4 and include an option of two items from the following - baked chicken tenders, grilled cheese sandwich, fruit cup, and soup. They come with a drink (from the soda fountain) and a choice of bread or chocolate covered strawberry. The kids seemed to like their meals. I will not be going here again until they have a gluten free menu.
(2)Jessica D.
YUM YUM YUM! I happen to have a sweet spot for salads that have fruit in them and Cafe Zupas offers me the motherload of choices to quench my fruit tooth. Their lobsterbisque is so much better than I was expecting it to be. I was happily surprised.
(4)Maria R.
I just recently found out they had a location at Norterra and I am so happy I did. I've been coming here for lunch quite a bit lately because I can't get enough of it. I love the Turkey Bacon Avocado Panini. You can't beat getting a chocolate covered strawberry with your meal either. I tried the Rocky Road Brownie last time and I highly recommend it. Everyone who works at this location is always very friendly too. If you're looking for an alternative to Paradise Bakery I'd give Cafe Zupas a try. They don't disappoint.
(4)Melanie M.
Turkey avocado sandwich and Caesar salad are really good!!! But the breads all get hard quick
(3)Carine N.
like the healthy choices and the grandkids love it! only thing-I would love to have eaten my chocolate dipped strawberry but I'm allergic to dairy! It would be great if they either had some in dark chocolate or just a plain one.
(4)Paul C.
Those previous "reviews" must be from Paradise employees. They are nervous now! We've visited this cafe three times now having different sammy & soup each time. The food is good and the variety of options is great. My only concern is the prices. They are on par with Paradise down the walk - both a little high. The difference in volume of soup btwn large and small - if there is one - is not worth the additional charge. Stick with the small. Great place to eat before catcjing a movie next door.
(3)Gwen W.
I came here on a Thursday at noon w my 4 year old. It was pretty busy mostly with what seemed to be business employees from close by offices. First impression, a friendly girl greeted me at the door to tell me the house favorites. A nice gesture but could be skipped in my opinion since I can read the menu myself and none of the house favs appealed to me at all. An over abundance of (friendly) staff behind the counter took my order and I received my lunch immediately. They offer samples of all of their 10+ soups which was nice. The salmon chowder tasted good but when I dug into my bowl I was disappointed to find it VERY thin w zero bits of salmon or anything other than 2 or 3 bits if corn to be found. In fact, I easily could have drank the entire bowl w a straw. Bummer for a chowder that they compare to the ones found in Washington State! My Thai chicken salad was alright but nothing to write home about. It had very few small pieces of chicken in it, all iceburg lettuce. I did liked the fresh mango, peppers and small kick of spice it had going on. Signs on every table tell you To Not Save Your Table (?) and I couldn't help but feel rushed to vacate mine with several staff hovering over us scoping out our plates. If you are looking for a fast, simple meal on your lunch hour this place will do. If you want to sit and enjoy your lunch, not so much. Bottom line: above average customer service, average at best food.
(3)Alison B.
I love the ambiance of the restaurant and the high volume of staff to keep things moving. It was busy, but the service remained fast and friendly regardless of the high volume of people there. What I didn't love was the salad and the lack of discussion about what I was ordering. They prepared me a small salad, I wanted a large but couldn't tell what they were doing. Once I realized it was a small it was too late. Also, the added items (chicken, egg, tomato, etc) was WAY too small of a serving for a lunch. I was less than two bites of chicken - maybe 1-2ounces total.. and about 1/4 of a hard-boiled egg. I'm not a big eater - but I was pretty hungry when I left the restaurant. Also - WAY too much dressing - it was drowning in dressing. They were so focused on keeping the line moving (and I understand they need to get people through at lunchtime), but they didn't take enough time to let me make decisions about my order. Large salad, not small. Extra chicken please. LESS dressing, etc. It could be great if they improved the service at the counter and actually gave people a moment to order what they want... and if they consider actually adding a decent serving of ingredients to the salads.
(2)John S.
I like this place, they always have a greeter which you don't find anymore. There's nothing better than to see a great smile at the door when going in to eat. The food is always consistent and just the right amount. The ambience is very well appointed. The only thing I've found inconsistent is the cleaning of the tables. I was there a few days ago and counted 6 dirty uncleaned tables by management. I would have given it 5 stars but I hate looking at uneaten food and dirty tables while trying to eat my own food.
(3)Barbara K.
I really enjoy this place. Their food is tasty and they have awesome customer service. My 2 year old accidentally dropped her plate on the floor when she was less than half done. I went back to the counter to order another meal for her and as I was about to pay I was having a conversation with the gentleman behind the counter and mentioned why I was buying another meal. He handed my money back to me and said I certainly didn't need to buy another meal, accidents happen and they were happy to take care of it. They didn't have to do that since it was in no way their fault! They don't have the BEST food, but I have enjoyed everything I've gotten so far. The chocolate covered strawberries are a nice treat!
(5)