Yikes! Coming here was an honest mistake. I was looking for somewhere somewhat healthy and came across this location. I decided to get the Pick 2 meal where I could get smaller portions of participating items on the menu. I decided to get the Turkey Cranberry sandwich and the Southwest Chicken Caesar Salad. My sandwich was okay however my cranberry was running everywhere. It dropped liquid all over the plate and was a messy eat. My salad ended up not having enough dressing so it ended up dry. My lunch date got the new Bosa Bowl and it wasn't even halfway filled; waste of $8. Trying out one of the new smoothies was terrible as well. You spend $5 for a size that was more of kid size; Jamba Juice gives you more bang for your buck! Lastly the soda machine sprayed soda all over you when you filled your drink and there were no napkins. I will not ever go back!
(2)
Brian J.
Always a good experience. This was my first visit at the Bell Road location. I had an egg, ham, and cheese breakfast sandwich and a cup of coffee. Clean restaurant, a variety of seating options depending on your mood, and good/great food quality. I wish they would include silverware with their dishes. I always have to get back up and track down a fork or spoon.
(4)
Jamie T.
Disappointed with this location yet again! Sandwich was 'thrown' together, no finesse. You never know what your going to get! Inconsistencies! Secondly, I asked for a wheat roll and was given the opposite. And when I told the girl she acted like it was no big deal! No apology, no smile, no personality for that matter. And lastly aren't you suppose to get a cookie when you get a soup and sandwich? Like I said, inconsistencies.
(1)
Kenny H.
Overpriced, but everything else was good. You need to order chips because nothing comes with the sandwiches.
(3)
Luciana L.
Compared to other Paradise Bakery locations, this one was above par! Great service, great food, and I liked the layout with abundant booth seating. A tad bit smaller than the ones I usually go to but we found ample seating. Great experience!
(5)
Kelsey M.
I have to say, I love my Paradise Bakery on the reg, but I can honestly say this is the first time I've been severely disappointed. The customer service here is deplorable. We came in to order dinner to go; the boyfriend ordered an easy ham and cheese sammich, no problems there. I ordered a pick two, southwest chicken caesar and a frontega chicken on ciabatta, the gal tells me they're out of ciabatta, no problem, I'll take it with the foccacia it usually comes on. She says all they have is the asiago foccacia, close enough, I'll take it. The girl seemed really rushed and gave us our total twice before we were even done ordering. We went to go get drinks (side note, all the tea except for hibiscus was out, argh!) and the sandwich gal comes up and tells me they're out of the asiago focaccia. I asked her if I could do the chicken salad sandwich instead and she looked at me confused. I found on the menu it's actually referred to as the "chicken walnut" so that's my bad I guess. They brought our order out and we checked our bag, no salad. I went up to the girl that rang us up and advised her we were just missing our salad and she looks at me confused and asks, "salad?" And I said yes, my pick two chicken caesar, she asked the salad person if she made it and they replied no, and asks me if I wanted it for here or to go. Why would I want everything to go except my salad? Anyways, cut to getting home and there's no chicken in my southwest chicken caesar. At this point, I'm aggravated. I go to find the always included cookie to numb the pain, and low and behold the cookies are also missing, despite being included on our receipt. We love Paradise but unfortunately we will not be returning to this location, despite the closer drive.
(1)
Tam F.
This is a place that has been a mall and Terminal 4 at Sky Harbor (before security) and has seemed to have free standing locations popping up all over. I saw one at 67th just South of Union Hills and this one across from the mall. My Mom told me Panera bought this place and while I could see some Panera items, this place was Panera on CRACK. Mom and I stopped in for a quick lunch on my February trip to Arizona. We were in between errands for my Grandmother and needed a place to gather our bearings and have something to eat. We split a sandwich with chicken, avocado, lettuce, tomato and mustard on a dark rye (something Panera doesn't have) and it was tasty. The folks working there were very helpful and it gave my Mom and I a much needed place to plan, divide and conquer. With Wildflower Bread Company now open across and just up the street, I doubt I will be coming here but it did exceed my expectations.
(3)
Debra P.
I just love this place. It is always clean, There is this bus boy Chris that is amazing and does such a good job. He is a hard worker. He always smiles and greets people. He is always hustling cleaning off tables. Such a nice boy. The food is always fresh and amazing, the cookies THE BEST!!! This is the only Paradise Bakery I like to go to.
(5)
Frances L.
Kyle is The best manager I have ever dealt with. He went above and beyond to make sure I was a satisfied customer. I had just received poor customer service from a manager Mark at another location and Kyle did what he could to make up for the poor service. He not only treated me wonderful but he also did the same for some other people near me. It shows what a good manager and person he is.
(5)
Nick L.
Paradise Bakery has good food for reasonable prices, and I eat here fairly often. I particularly enjoy their salads. I don't think I've ever paid more than $10 for a lunch, which is about what I'd expect at a place like this. It does seem like their menus have decreased lately, though. They used to have this delicious steak salad, but it is now gone, and one of the employees told me their southwest chicken caesar (also one of my favorites) is on the way out, too. Apparently Panera bought out the chain about five years ago and has been making gradual changes to the menu, which as far as I am concerned are definitely for the worse. I'll keep eating here for now, but if the menu loses too many more items which I enjoy I enjoy I may stop coming.
(3)
Melanie P.
Wifi has been much better. It is still very busy during the lunch hour, so I plan my lunches a little later (after 1pm) so I'll miss the crowds.
(4)
Chris R.
Food is always good here, service can be slow, but today was super quick. They made some mistakes, but in our favor. They were out of soup cups, so I received a bowl. I asked for a different type of cookie, which I received, but also received a chocolate chip when my sandwich in came. They gave us an extra roll when my son asked for one, which was nice as well. My biggest complain is price!! Oh and kids meals no longer include drinks. So add $1.79 each more for a drink.
(4)
Jessica G.
I love their items I stop by a couple of times when visiting Phoenix. Very fast service and good quality food. I just don't like when you get ring up some cashiers don't ask you for your reward card. I hate having to remind them, it comes off as it's a hassle to them. My favorite is the fire roasted tomato soup, I wish panera bread offered it. Good location parking is kinda annoying because you have to park far bit it's worth it.
(4)
Chelsi E.
Although far from where I live, this is my favorite Paradise Bakery location to go to! Everything is to a T, anyway, I've never had any problems here -but I've had some bad experiences at the location on 7th street and Bell! The staff always exceeds expectations at this location too!
(5)
Audra D.
I ordered the 2 for 6$ and was charged 4.19$ for a half sandwich and 5.19$ for a half pasta. WTF, does not come close to 2 for 6. I will not be back. I use to love this place.
(1)
Marina M.
I'm pretty sure I've had better tasting microwaved TV dinners. Being our first time visiting a Paradise Bakery we were a little confused where we order, no one was around & we just kinda stood there at the wrong side, lost. Finally placed our order & by the time we sat down our food was being delivered. I ordered their steak & cheese panini & alfredo tortellini. Panini was okay for the first few bites but the rest was fat & grizzle. Yuck. Alfredo was nothing special, honestly reminded me of cafeteria food. The reason I added one extra star was because of their delicious iced tea & free cookies! Next.
(2)
Joe D.
Terrible service! I to ordered to go and drove all the way home to find they did not give me two of my sandwiches. Drove back after talking to the manager who said she would refund my order but when I got back she was no where to be found. To top if off, the sandwiches were cold when I got home.
(1)
Peyton T.
So we headed to Arrowhead before the rain tolls in Sunday amd decided on diner at Paradise Bakery. 1. Got to Ordering counter and saw noone as we stood as the young minions were doing Minions things out of sight. They flood in unorganized and taking orders out of order. 2. THEY take our salad order then take sandwich order. We notice she made my wife's salas with a non chelant care for the inquiry for Sunflower seeds. Prepared my son's salad and deopped 1/3 of his bagged Chicken. Proceeded to ignore that same fact and then cop an attitude when we ask if she was going to replace the Chicken. 3. As if we were inconvenience them any more asking if we get a cookie with sandwich. Met with silence and then they are served when sandwiches come out Over all sad compared to 11th Street & Glendale. Will not be returning
(1)
Honey B.
I love there food, so rich and full of flavor. They have this "pick two" idea on the menu. You get two items of your choosing with half potion sizes and a warm cookie. They have soups, salads, and sandwiches. It's quite and relaxing to eat here in doors or outside. I would also like to mention the coffee. In a word, amazing. I would also like to comment on an earlier post a young lady posted. No where on their pick two menu says it's for $6. You gave an incorrect review because you didn't take the time to read..
(5)
Alberto B.
Great location across the mall. Provides a great option for food. Broccoli and cheddar soup is the reason why I come here. Always clean and customer service is top notch. Plenty of seating room. Will surely come back
(4)
Stacy S.
Before they were bought out by Panera Bread I loved Paradise Bakery. But I find the line tedious and inefficient -a real waste of my time. I don't believe I will go back to this location because of how inefficient it is. The ordering process to the good part of 30 minutes. The food seems to have fallen in quality while increasing in price. In addition to poor quality the selections have been drastically reduced. It seems like a twin of Panera now. This makes me long for the days when Paradise Bakery was just that. -And they have Pepsi not Coke. Boo! On an ornery day I would have given them just one star but nostalgia prevents it.
(2)
Leah D.
Went here earlier this evening to get dinner for my husband and I. There was a little confusion with a new girl knowing which breads went for which sandwiches, (which they were out of all but wheat or sourdough..I wouldn't have gone if I had known that). But I can completely understand that happening with being new & not fully knowing the menu. (I've been in that spot many times.) Towards the end I ordered a soup and roll with our order, and the manager told me to pay with the cashier and she'd give it to us in a minute (she was getting it ready). Nope. I had so much other on my order to check on I hadn't noticed. Later, I get home only to notice I am missing the soup snd roll. They supplied me with the extra tortilla chips but not the actual dish. I drove all the way back and thankfully they remembered me and gave it to me free and blamed it on miscommunication, no problems at all. They (almost) fully redeemed themselves on that part! But on a huge note, the two times I was there this evening, the young, longer haired brunette girl on salad bar had the attitude of "you're annoying/pain in the ass/I have better things to do". My husband wanted me to get more salad for him while there, and I didn't, just to avoid her really crappy attitude after the crappy day I've had. Sorry us costumers that came here for a nice meal had to be such a burden to you're difficult day. We didn't mean to be such a pain in your ass while you're getting paid! I've had enough happen for this week with putting our dog down and other personal stuff, the last thing we needed was this girls guilt trip attitude..This girl kept it from being 5 stars though. The food and service are otherwise amazing!!
(4)
lauren y.
1st, don't open at 6, open at 7:00 I waited to buy a fresh baked scone, 7:10, not one item available for sale, 3 people working, had a rack blocking the entrance, said the baker was late. Seem more interested in lunch and opening until 11:00pm than in providing bakery items.
(1)
Nicole M.
Used to love eating here, but quality has declined & cost has increased. Food is ok, but the value leaves a lot to be desired--$3.99 for a fruit cup? More than $8 for a sandwich? Do yourself a favor & head over to Zupas--the food is better & value is far superior, especially their kids meal.
(2)
Doug H.
It's Paradise Bakery, so you know what you're getting. Pretty good food, at a decent price. Salads are always great, and you can't beat the cookies. And the atmosphere is pretty solid for lunch meetings, dinner with someone, etc. Very casual, but not overly so. One gripe I have about this location: service times always seem slower here. Like there's people trying to stay busy doing other things and not exactly expediting the process of moving customers through the line. There are definitely some great people working here, but for example, the other night I waited almost 30 minutes for a sandwich and a half for a to go order. Not worth that kind of wait while my soup is cooling off, you know?
(4)
Sandy K.
This is a newer location for the restaurant and was impressed! The atmosphere is more semi to formal then other locations and very cozy and comfortable. Went in there this past Saturday evening to host a Tupperware social and it was very pleasant and NOT noisy as other locations. Staff was friendly and very helpful. We even stayed late and they were very patient with us. Roast beef Asiago very tasty and the french onion soup was awesome with the melted cheese inside. Their chocolate chip cookies are Wonderful! Thanks again Arrowhead Paradise Bakery, plan to see you again soon! :)
(4)
Nefretiri H.
The Asiago steak sandwich was skimpy & ice cold, including the steak. I don't know about you but I hate cold steak fat. There was hardly any dressing on the roll so it was very dry & there was only 1 - 2 inch piece of onion on it, I later found out from the manager that 2 small pieces is the normal amount, I was dumb struck. Don't expect any Asiago cheese flavor on the Asiago steak sandwich because the cheese is sprinkled on the roll not in the sandwich & the cheddar cheese that was in it overpowered everything. The sandwiches should be made in front of you so you can see what's going on your sandwich & that way you can ask for more onions or dressing or WARMTH. The way they make it now is on a back counter with their backs to you & you can't tell what they're putting on it. The salads that we ordered were good, I got the blue cheese crumbles salad & my husband got the Greek salad, my only problem was that the dressing on mine tasted like a Dijon mayo & I expected blue cheese. They should display the dressings with name tags so you can pick your own dressing to your taste. I brought our sandwiches back to the restaurant & the manager was very nice & exchanged one sandwich for the Chicken Walnut which was good & another sandwich for the Broccoli Cheese Soup which was nice & hot & very good. I expected the cookie that came with the food to be warm when I sampled it in the car but, alas, it was not. I was sad, there's nothing like warm cookie to cheer you. I thought Paradise Bakery was overpriced for what you get & since I noticed a nickel tip on one of the tables I suspect someone else did too.
(2)
Lauren M.
This is one of my staples for lunch on the west side. We don't have many healthy options here, so I usually go here about 1 time a week. I always get the broccoli cheddar soup and possible a salad. I like to get my baby a little PBJ kids meal, and sometimes I eat some of that. The cookies are so good, but I try to avoid them (unsuccessfully) to still eat healthy. I either go to this one or the one on N 67th and the 101. It can get pretty busy, but this one has lots of seating. The people are always nice and friendly. Sometimes I get confused by how to order. I am used to its sister store Panera where you just go to a counter. Here I always get stuck behind sandwich people and don't know if its ok to cut ahead of them to the salad or soup area. One thing I wish Paradise would start doing that Panera does is give those cute little apples with meals. I loved those! I would always give them to my horse. It was the perfect horse treat.
(4)
Shelley P.
Love this bakery. Little pricey but good food & the tea's are amazing
(4)
A Z.
I never liked the way you're supposed to order your food at Paradise - it could get confusing if you have a big order and you need to keep track of all the sandwiches, salads, soups, etc... Anyhow, I still go to Paradise because the food IS tasty and their cookies are yummylicious. Went to dinner here tonight with my husband and three little ones. I ordered our food and of course received the salads and soups right away since they serve it up while you're standing there. We sat down and waited 25 minutes (!!!) for our sandwiches and my daughter's Mac n Cheese kids meal. And we got there when it was slow! We noticed people that got there after us already had their food. Then finally a guy comes up with the wrong kids meal. Finally a manager arrived with our food. She apologized and said she would give us a refund. I thought she was going to refund a sandwich, but she ended up refunding us the full $45! For that I was grateful. While my husband was waiting for her to refund our dinner, I noticed a couple people were at the counter because their orders were wrong or they too were receiving a refund of some sort. The manager was nice. The other staff were so-so. Next time we'll go to another location...
(3)
Marcie S.
I've enjoyed meals at dozens of Paradise Bakery & Cafe's. My husband loves the salads. My granddaughter can't live without the Mac 'n Cheese. The experience is consistently good. Today, at this store, it was even better!!! The staff was very well-trained and super-friendly. If I could possibly eat another bite, I'd go right back in and do it again!
(5)
Carmen G.
I went when this place just opened up, so they may have been under-staffed and/or under-trained. But I was literally the only person in line and it took nearly ten minutes to get my salad and soup. It kept me from going back, if I was in a hurry, but food-wise, it's a good chain in general. Vegetarian friendly options galore.
(4)
Michael W.
Good breakfest and coffee. Their cookies are always fresh and delicious. Always very clean. Free WiFi.
(4)
Kim S.
This is my 4th visit to the location. Each and every single time has been a fiasco. Tonight I called in my order to go to help avoid the Friday night rush. They were out of flatbreads so I could not have the sandwich I wanted. I then chose the turkey cranberry on molasses bread and a small salad, no tomatoes. When I arrive I am advised they are out of molasses bread, so again I don't get the sandwich I want. Grabbed a snicker doodle cookie to go. Upon getting home with our order, the salad had tomatoes and the cookie was barely cooked. $25 for two people, no drinks. This will be my LAST visit! The management obviously doesn't manage very well for the restaurant to consistently offer below par service and quality. Get it together!
(1)
Courtney B.
I do not remember why, but i always thought I hated paradise bakery. I think I had a crappy sandwich once before. Well I was craving a salad with fruit and cheese while across the street at platos closet, so I stopped in for a fiji apple salad (1/2 dressing) to go. I spoted the mini carrot cakes and needed one desperately. I received very nice customer service, a little shock at the price, but once I ate and drank my yummy mango tea I was on cloud nine!!!!! The salad was perfect, 1/2 dressing is the way to go for me, fruits cheesy nutty heaven. The carrot cake was a food climax (haha, had to) in my mouth. I love paradise now, gonna be back much more often. Oh I also had a zucchini muffin a different time and it was amazing as well!
(5)
Thomas F.
I ordered the Chicken Hummus salad most recently and it was delicious, even after four hours sitting in the to-go box! I am always impressed by the staff; they are always kind and helpful.
(4)
Teri S.
Today was my first visit and I would go back. I had the chicken salad sandwich, my husband had a salad (I can't remember the name) and both were delicious. It was clean, lots of choices and reasonable prices. They had lots of delicious flavored serve-it-yourself iced teas and service was quick. Will definitely return.
(5)
Jennifer W.
Nice and clean. We were greeted at the door with cookies. staff is still learning, please be patient with them. :) Out of small bowls do we were upgraded to large salads!! Point system is down, save your receipt.
(5)
Max P.
Yep, I had a salad for lunch today. A nice manly, Southwest Chicken Caesar salad. I threw the girls at this new Paradise Bakery location a curveball and ordered the large with two chocolate chip cookies to go. They hit it out of the park. My plastic salad container was filled to the max. Plus it had tons of spicy, chipotle caesar dressing. Just the way I like it.
(4)
Justine P.
What in the hell is going on here today?! So, normally we come to Paradise for some good sandwiches and of course the cookies, and are never disappointed. But today is another story. Starting with entering the restaurant, the tables were quite dirty, as if they were short-manned. Understandable if they were. But from the looks of things, they were not. Then, a customer had vomited in front of the bakery section and continued spewing all the way into the men's restroom creating a Hansel & Gretel trail of "bread crumbs" back to his point of origin. Poor guy right? It happens. What shouldn't happen ensued. It literally took 5 minutes before anyone took action. It then took 5 employees to "analyze" the situation. From there, another 10 minutes to clean-up the initial puddle before even moving on. Meanwhile, customers are gagging and turning away at the door! How did it take so long to throw the clumping powder on the mess and sweep it up? It looked as if they had never been trained to clean up spills because it took the chef to come out to show them how it was done. Then! The clean up crew which included the manager left used gloves under the window separator between you and cinnamon buns. Gross! After the chaos, the food review, I ordered a Club (one of my "go to's") and while I was enjoying it, I literally bit into a piece of bacon so hard that it hurt my teeth! For a second, I thought somehow some way, I had bitten into a bone. Insane! What the hell happened today?!
(3)
Angela J.
There were dirty tables everywhere! Hardly anywhere to sit. Good luck finding a place to sit unless you want to clean your own table! Gross!! At least I know the food is good. This location seems under staffed. If I wasn't in a hurry to catch a movie I would write more right now. Will update later.
(2)
Stacy S.
Before they were bought out by Panera Bread I loved Paradise Bakery. But I find the line tedious and inefficient -a real waste of my time. I don't believe I will go back to this location because of how inefficient it is. The ordering process to the good part of 30 minutes. The food seems to have fallen in quality while increasing in price. In addition to poor quality the selections have been drastically reduced. It seems like a twin of Panera now. This makes me long for the days when Paradise Bakery was just that. -And they have Pepsi not Coke. Boo! On an ornery day I would have given them just one star but nostalgia prevents it.
(2)
Jamie T.
Disappointed with this location yet again! Sandwich was 'thrown' together, no finesse. You never know what your going to get! Inconsistencies! Secondly, I asked for a wheat roll and was given the opposite. And when I told the girl she acted like it was no big deal! No apology, no smile, no personality for that matter. And lastly aren't you suppose to get a cookie when you get a soup and sandwich? Like I said, inconsistencies.
(1)
Kenny H.
Overpriced, but everything else was good. You need to order chips because nothing comes with the sandwiches.
(3)
Frances L.
Kyle is The best manager I have ever dealt with. He went above and beyond to make sure I was a satisfied customer. I had just received poor customer service from a manager Mark at another location and Kyle did what he could to make up for the poor service. He not only treated me wonderful but he also did the same for some other people near me. It shows what a good manager and person he is.
(5)
Nick L.
Paradise Bakery has good food for reasonable prices, and I eat here fairly often. I particularly enjoy their salads. I don't think I've ever paid more than $10 for a lunch, which is about what I'd expect at a place like this. It does seem like their menus have decreased lately, though. They used to have this delicious steak salad, but it is now gone, and one of the employees told me their southwest chicken caesar (also one of my favorites) is on the way out, too. Apparently Panera bought out the chain about five years ago and has been making gradual changes to the menu, which as far as I am concerned are definitely for the worse. I'll keep eating here for now, but if the menu loses too many more items which I enjoy I enjoy I may stop coming.
(3)
Melanie P.
Wifi has been much better. It is still very busy during the lunch hour, so I plan my lunches a little later (after 1pm) so I'll miss the crowds.
(4)
Leah D.
Went here earlier this evening to get dinner for my husband and I. There was a little confusion with a new girl knowing which breads went for which sandwiches, (which they were out of all but wheat or sourdough..I wouldn't have gone if I had known that). But I can completely understand that happening with being new & not fully knowing the menu. (I've been in that spot many times.) Towards the end I ordered a soup and roll with our order, and the manager told me to pay with the cashier and she'd give it to us in a minute (she was getting it ready). Nope. I had so much other on my order to check on I hadn't noticed. Later, I get home only to notice I am missing the soup snd roll. They supplied me with the extra tortilla chips but not the actual dish. I drove all the way back and thankfully they remembered me and gave it to me free and blamed it on miscommunication, no problems at all. They (almost) fully redeemed themselves on that part! But on a huge note, the two times I was there this evening, the young, longer haired brunette girl on salad bar had the attitude of "you're annoying/pain in the ass/I have better things to do". My husband wanted me to get more salad for him while there, and I didn't, just to avoid her really crappy attitude after the crappy day I've had. Sorry us costumers that came here for a nice meal had to be such a burden to you're difficult day. We didn't mean to be such a pain in your ass while you're getting paid! I've had enough happen for this week with putting our dog down and other personal stuff, the last thing we needed was this girls guilt trip attitude..This girl kept it from being 5 stars though. The food and service are otherwise amazing!!
(4)
lauren y.
1st, don't open at 6, open at 7:00 I waited to buy a fresh baked scone, 7:10, not one item available for sale, 3 people working, had a rack blocking the entrance, said the baker was late. Seem more interested in lunch and opening until 11:00pm than in providing bakery items.
(1)
Lauren M.
This is one of my staples for lunch on the west side. We don't have many healthy options here, so I usually go here about 1 time a week. I always get the broccoli cheddar soup and possible a salad. I like to get my baby a little PBJ kids meal, and sometimes I eat some of that. The cookies are so good, but I try to avoid them (unsuccessfully) to still eat healthy. I either go to this one or the one on N 67th and the 101. It can get pretty busy, but this one has lots of seating. The people are always nice and friendly. Sometimes I get confused by how to order. I am used to its sister store Panera where you just go to a counter. Here I always get stuck behind sandwich people and don't know if its ok to cut ahead of them to the salad or soup area. One thing I wish Paradise would start doing that Panera does is give those cute little apples with meals. I loved those! I would always give them to my horse. It was the perfect horse treat.
(4)
Shelley P.
Love this bakery. Little pricey but good food & the tea's are amazing
(4)
A Z.
I never liked the way you're supposed to order your food at Paradise - it could get confusing if you have a big order and you need to keep track of all the sandwiches, salads, soups, etc... Anyhow, I still go to Paradise because the food IS tasty and their cookies are yummylicious. Went to dinner here tonight with my husband and three little ones. I ordered our food and of course received the salads and soups right away since they serve it up while you're standing there. We sat down and waited 25 minutes (!!!) for our sandwiches and my daughter's Mac n Cheese kids meal. And we got there when it was slow! We noticed people that got there after us already had their food. Then finally a guy comes up with the wrong kids meal. Finally a manager arrived with our food. She apologized and said she would give us a refund. I thought she was going to refund a sandwich, but she ended up refunding us the full $45! For that I was grateful. While my husband was waiting for her to refund our dinner, I noticed a couple people were at the counter because their orders were wrong or they too were receiving a refund of some sort. The manager was nice. The other staff were so-so. Next time we'll go to another location...
(3)
Marcie S.
I've enjoyed meals at dozens of Paradise Bakery & Cafe's. My husband loves the salads. My granddaughter can't live without the Mac 'n Cheese. The experience is consistently good. Today, at this store, it was even better!!! The staff was very well-trained and super-friendly. If I could possibly eat another bite, I'd go right back in and do it again!
(5)
Max P.
Yep, I had a salad for lunch today. A nice manly, Southwest Chicken Caesar salad. I threw the girls at this new Paradise Bakery location a curveball and ordered the large with two chocolate chip cookies to go. They hit it out of the park. My plastic salad container was filled to the max. Plus it had tons of spicy, chipotle caesar dressing. Just the way I like it.
(4)
Jessica G.
I love their items I stop by a couple of times when visiting Phoenix. Very fast service and good quality food. I just don't like when you get ring up some cashiers don't ask you for your reward card. I hate having to remind them, it comes off as it's a hassle to them. My favorite is the fire roasted tomato soup, I wish panera bread offered it. Good location parking is kinda annoying because you have to park far bit it's worth it.
(4)
Chelsi E.
Although far from where I live, this is my favorite Paradise Bakery location to go to! Everything is to a T, anyway, I've never had any problems here -but I've had some bad experiences at the location on 7th street and Bell! The staff always exceeds expectations at this location too!
(5)
Justine P.
What in the hell is going on here today?! So, normally we come to Paradise for some good sandwiches and of course the cookies, and are never disappointed. But today is another story. Starting with entering the restaurant, the tables were quite dirty, as if they were short-manned. Understandable if they were. But from the looks of things, they were not. Then, a customer had vomited in front of the bakery section and continued spewing all the way into the men's restroom creating a Hansel & Gretel trail of "bread crumbs" back to his point of origin. Poor guy right? It happens. What shouldn't happen ensued. It literally took 5 minutes before anyone took action. It then took 5 employees to "analyze" the situation. From there, another 10 minutes to clean-up the initial puddle before even moving on. Meanwhile, customers are gagging and turning away at the door! How did it take so long to throw the clumping powder on the mess and sweep it up? It looked as if they had never been trained to clean up spills because it took the chef to come out to show them how it was done. Then! The clean up crew which included the manager left used gloves under the window separator between you and cinnamon buns. Gross! After the chaos, the food review, I ordered a Club (one of my "go to's") and while I was enjoying it, I literally bit into a piece of bacon so hard that it hurt my teeth! For a second, I thought somehow some way, I had bitten into a bone. Insane! What the hell happened today?!
(3)
Angela J.
There were dirty tables everywhere! Hardly anywhere to sit. Good luck finding a place to sit unless you want to clean your own table! Gross!! At least I know the food is good. This location seems under staffed. If I wasn't in a hurry to catch a movie I would write more right now. Will update later.
(2)
Joe D.
Terrible service! I to ordered to go and drove all the way home to find they did not give me two of my sandwiches. Drove back after talking to the manager who said she would refund my order but when I got back she was no where to be found. To top if off, the sandwiches were cold when I got home.
(1)
Marina M.
I'm pretty sure I've had better tasting microwaved TV dinners. Being our first time visiting a Paradise Bakery we were a little confused where we order, no one was around & we just kinda stood there at the wrong side, lost. Finally placed our order & by the time we sat down our food was being delivered. I ordered their steak & cheese panini & alfredo tortellini. Panini was okay for the first few bites but the rest was fat & grizzle. Yuck. Alfredo was nothing special, honestly reminded me of cafeteria food. The reason I added one extra star was because of their delicious iced tea & free cookies! Next.
(2)
Luciana L.
Compared to other Paradise Bakery locations, this one was above par! Great service, great food, and I liked the layout with abundant booth seating. A tad bit smaller than the ones I usually go to but we found ample seating. Great experience!
(5)
Peyton T.
So we headed to Arrowhead before the rain tolls in Sunday amd decided on diner at Paradise Bakery. 1. Got to Ordering counter and saw noone as we stood as the young minions were doing Minions things out of sight. They flood in unorganized and taking orders out of order. 2. THEY take our salad order then take sandwich order. We notice she made my wife's salas with a non chelant care for the inquiry for Sunflower seeds. Prepared my son's salad and deopped 1/3 of his bagged Chicken. Proceeded to ignore that same fact and then cop an attitude when we ask if she was going to replace the Chicken. 3. As if we were inconvenience them any more asking if we get a cookie with sandwich. Met with silence and then they are served when sandwiches come out Over all sad compared to 11th Street & Glendale. Will not be returning
(1)
Honey B.
I love there food, so rich and full of flavor. They have this "pick two" idea on the menu. You get two items of your choosing with half potion sizes and a warm cookie. They have soups, salads, and sandwiches. It's quite and relaxing to eat here in doors or outside. I would also like to mention the coffee. In a word, amazing. I would also like to comment on an earlier post a young lady posted. No where on their pick two menu says it's for $6. You gave an incorrect review because you didn't take the time to read..
(5)
Alberto B.
Great location across the mall. Provides a great option for food. Broccoli and cheddar soup is the reason why I come here. Always clean and customer service is top notch. Plenty of seating room. Will surely come back
(4)
Audra D.
I ordered the 2 for 6$ and was charged 4.19$ for a half sandwich and 5.19$ for a half pasta. WTF, does not come close to 2 for 6. I will not be back. I use to love this place.
(1)
Tatyana S.
Yikes! Coming here was an honest mistake. I was looking for somewhere somewhat healthy and came across this location. I decided to get the Pick 2 meal where I could get smaller portions of participating items on the menu. I decided to get the Turkey Cranberry sandwich and the Southwest Chicken Caesar Salad. My sandwich was okay however my cranberry was running everywhere. It dropped liquid all over the plate and was a messy eat. My salad ended up not having enough dressing so it ended up dry. My lunch date got the new Bosa Bowl and it wasn't even halfway filled; waste of $8. Trying out one of the new smoothies was terrible as well. You spend $5 for a size that was more of kid size; Jamba Juice gives you more bang for your buck! Lastly the soda machine sprayed soda all over you when you filled your drink and there were no napkins. I will not ever go back!
(2)
Brian J.
Always a good experience. This was my first visit at the Bell Road location. I had an egg, ham, and cheese breakfast sandwich and a cup of coffee. Clean restaurant, a variety of seating options depending on your mood, and good/great food quality. I wish they would include silverware with their dishes. I always have to get back up and track down a fork or spoon.
(4)
Kelsey M.
I have to say, I love my Paradise Bakery on the reg, but I can honestly say this is the first time I've been severely disappointed. The customer service here is deplorable. We came in to order dinner to go; the boyfriend ordered an easy ham and cheese sammich, no problems there. I ordered a pick two, southwest chicken caesar and a frontega chicken on ciabatta, the gal tells me they're out of ciabatta, no problem, I'll take it with the foccacia it usually comes on. She says all they have is the asiago foccacia, close enough, I'll take it. The girl seemed really rushed and gave us our total twice before we were even done ordering. We went to go get drinks (side note, all the tea except for hibiscus was out, argh!) and the sandwich gal comes up and tells me they're out of the asiago focaccia. I asked her if I could do the chicken salad sandwich instead and she looked at me confused. I found on the menu it's actually referred to as the "chicken walnut" so that's my bad I guess. They brought our order out and we checked our bag, no salad. I went up to the girl that rang us up and advised her we were just missing our salad and she looks at me confused and asks, "salad?" And I said yes, my pick two chicken caesar, she asked the salad person if she made it and they replied no, and asks me if I wanted it for here or to go. Why would I want everything to go except my salad? Anyways, cut to getting home and there's no chicken in my southwest chicken caesar. At this point, I'm aggravated. I go to find the always included cookie to numb the pain, and low and behold the cookies are also missing, despite being included on our receipt. We love Paradise but unfortunately we will not be returning to this location, despite the closer drive.
(1)
Tam F.
This is a place that has been a mall and Terminal 4 at Sky Harbor (before security) and has seemed to have free standing locations popping up all over. I saw one at 67th just South of Union Hills and this one across from the mall. My Mom told me Panera bought this place and while I could see some Panera items, this place was Panera on CRACK. Mom and I stopped in for a quick lunch on my February trip to Arizona. We were in between errands for my Grandmother and needed a place to gather our bearings and have something to eat. We split a sandwich with chicken, avocado, lettuce, tomato and mustard on a dark rye (something Panera doesn't have) and it was tasty. The folks working there were very helpful and it gave my Mom and I a much needed place to plan, divide and conquer. With Wildflower Bread Company now open across and just up the street, I doubt I will be coming here but it did exceed my expectations.
(3)
Debra P.
I just love this place. It is always clean, There is this bus boy Chris that is amazing and does such a good job. He is a hard worker. He always smiles and greets people. He is always hustling cleaning off tables. Such a nice boy. The food is always fresh and amazing, the cookies THE BEST!!! This is the only Paradise Bakery I like to go to.
(5)
Nicole M.
Used to love eating here, but quality has declined & cost has increased. Food is ok, but the value leaves a lot to be desired--$3.99 for a fruit cup? More than $8 for a sandwich? Do yourself a favor & head over to Zupas--the food is better & value is far superior, especially their kids meal.
(2)
Kim S.
This is my 4th visit to the location. Each and every single time has been a fiasco. Tonight I called in my order to go to help avoid the Friday night rush. They were out of flatbreads so I could not have the sandwich I wanted. I then chose the turkey cranberry on molasses bread and a small salad, no tomatoes. When I arrive I am advised they are out of molasses bread, so again I don't get the sandwich I want. Grabbed a snicker doodle cookie to go. Upon getting home with our order, the salad had tomatoes and the cookie was barely cooked. $25 for two people, no drinks. This will be my LAST visit! The management obviously doesn't manage very well for the restaurant to consistently offer below par service and quality. Get it together!
(1)
Courtney B.
I do not remember why, but i always thought I hated paradise bakery. I think I had a crappy sandwich once before. Well I was craving a salad with fruit and cheese while across the street at platos closet, so I stopped in for a fiji apple salad (1/2 dressing) to go. I spoted the mini carrot cakes and needed one desperately. I received very nice customer service, a little shock at the price, but once I ate and drank my yummy mango tea I was on cloud nine!!!!! The salad was perfect, 1/2 dressing is the way to go for me, fruits cheesy nutty heaven. The carrot cake was a food climax (haha, had to) in my mouth. I love paradise now, gonna be back much more often. Oh I also had a zucchini muffin a different time and it was amazing as well!
(5)
Thomas F.
I ordered the Chicken Hummus salad most recently and it was delicious, even after four hours sitting in the to-go box! I am always impressed by the staff; they are always kind and helpful.
(4)
Teri S.
Today was my first visit and I would go back. I had the chicken salad sandwich, my husband had a salad (I can't remember the name) and both were delicious. It was clean, lots of choices and reasonable prices. They had lots of delicious flavored serve-it-yourself iced teas and service was quick. Will definitely return.
(5)
Carmen G.
I went when this place just opened up, so they may have been under-staffed and/or under-trained. But I was literally the only person in line and it took nearly ten minutes to get my salad and soup. It kept me from going back, if I was in a hurry, but food-wise, it's a good chain in general. Vegetarian friendly options galore.
(4)
Michael W.
Good breakfest and coffee. Their cookies are always fresh and delicious. Always very clean. Free WiFi.
(4)
Jennifer W.
Nice and clean. We were greeted at the door with cookies. staff is still learning, please be patient with them. :) Out of small bowls do we were upgraded to large salads!! Point system is down, save your receipt.
(5)
Doug H.
It's Paradise Bakery, so you know what you're getting. Pretty good food, at a decent price. Salads are always great, and you can't beat the cookies. And the atmosphere is pretty solid for lunch meetings, dinner with someone, etc. Very casual, but not overly so. One gripe I have about this location: service times always seem slower here. Like there's people trying to stay busy doing other things and not exactly expediting the process of moving customers through the line. There are definitely some great people working here, but for example, the other night I waited almost 30 minutes for a sandwich and a half for a to go order. Not worth that kind of wait while my soup is cooling off, you know?
(4)
Chris R.
Food is always good here, service can be slow, but today was super quick. They made some mistakes, but in our favor. They were out of soup cups, so I received a bowl. I asked for a different type of cookie, which I received, but also received a chocolate chip when my sandwich in came. They gave us an extra roll when my son asked for one, which was nice as well. My biggest complain is price!! Oh and kids meals no longer include drinks. So add $1.79 each more for a drink.
(4)
Sandy K.
This is a newer location for the restaurant and was impressed! The atmosphere is more semi to formal then other locations and very cozy and comfortable. Went in there this past Saturday evening to host a Tupperware social and it was very pleasant and NOT noisy as other locations. Staff was friendly and very helpful. We even stayed late and they were very patient with us. Roast beef Asiago very tasty and the french onion soup was awesome with the melted cheese inside. Their chocolate chip cookies are Wonderful! Thanks again Arrowhead Paradise Bakery, plan to see you again soon! :)
(4)
Nefretiri H.
The Asiago steak sandwich was skimpy & ice cold, including the steak. I don't know about you but I hate cold steak fat. There was hardly any dressing on the roll so it was very dry & there was only 1 - 2 inch piece of onion on it, I later found out from the manager that 2 small pieces is the normal amount, I was dumb struck. Don't expect any Asiago cheese flavor on the Asiago steak sandwich because the cheese is sprinkled on the roll not in the sandwich & the cheddar cheese that was in it overpowered everything. The sandwiches should be made in front of you so you can see what's going on your sandwich & that way you can ask for more onions or dressing or WARMTH. The way they make it now is on a back counter with their backs to you & you can't tell what they're putting on it. The salads that we ordered were good, I got the blue cheese crumbles salad & my husband got the Greek salad, my only problem was that the dressing on mine tasted like a Dijon mayo & I expected blue cheese. They should display the dressings with name tags so you can pick your own dressing to your taste. I brought our sandwiches back to the restaurant & the manager was very nice & exchanged one sandwich for the Chicken Walnut which was good & another sandwich for the Broccoli Cheese Soup which was nice & hot & very good. I expected the cookie that came with the food to be warm when I sampled it in the car but, alas, it was not. I was sad, there's nothing like warm cookie to cheer you. I thought Paradise Bakery was overpriced for what you get & since I noticed a nickel tip on one of the tables I suspect someone else did too.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : Yes Caters : Yes
Tatyana S.
Yikes! Coming here was an honest mistake. I was looking for somewhere somewhat healthy and came across this location. I decided to get the Pick 2 meal where I could get smaller portions of participating items on the menu. I decided to get the Turkey Cranberry sandwich and the Southwest Chicken Caesar Salad. My sandwich was okay however my cranberry was running everywhere. It dropped liquid all over the plate and was a messy eat. My salad ended up not having enough dressing so it ended up dry. My lunch date got the new Bosa Bowl and it wasn't even halfway filled; waste of $8. Trying out one of the new smoothies was terrible as well. You spend $5 for a size that was more of kid size; Jamba Juice gives you more bang for your buck! Lastly the soda machine sprayed soda all over you when you filled your drink and there were no napkins. I will not ever go back!
(2)Brian J.
Always a good experience. This was my first visit at the Bell Road location. I had an egg, ham, and cheese breakfast sandwich and a cup of coffee. Clean restaurant, a variety of seating options depending on your mood, and good/great food quality. I wish they would include silverware with their dishes. I always have to get back up and track down a fork or spoon.
(4)Jamie T.
Disappointed with this location yet again! Sandwich was 'thrown' together, no finesse. You never know what your going to get! Inconsistencies! Secondly, I asked for a wheat roll and was given the opposite. And when I told the girl she acted like it was no big deal! No apology, no smile, no personality for that matter. And lastly aren't you suppose to get a cookie when you get a soup and sandwich? Like I said, inconsistencies.
(1)Kenny H.
Overpriced, but everything else was good. You need to order chips because nothing comes with the sandwiches.
(3)Luciana L.
Compared to other Paradise Bakery locations, this one was above par! Great service, great food, and I liked the layout with abundant booth seating. A tad bit smaller than the ones I usually go to but we found ample seating. Great experience!
(5)Kelsey M.
I have to say, I love my Paradise Bakery on the reg, but I can honestly say this is the first time I've been severely disappointed. The customer service here is deplorable. We came in to order dinner to go; the boyfriend ordered an easy ham and cheese sammich, no problems there. I ordered a pick two, southwest chicken caesar and a frontega chicken on ciabatta, the gal tells me they're out of ciabatta, no problem, I'll take it with the foccacia it usually comes on. She says all they have is the asiago foccacia, close enough, I'll take it. The girl seemed really rushed and gave us our total twice before we were even done ordering. We went to go get drinks (side note, all the tea except for hibiscus was out, argh!) and the sandwich gal comes up and tells me they're out of the asiago focaccia. I asked her if I could do the chicken salad sandwich instead and she looked at me confused. I found on the menu it's actually referred to as the "chicken walnut" so that's my bad I guess. They brought our order out and we checked our bag, no salad. I went up to the girl that rang us up and advised her we were just missing our salad and she looks at me confused and asks, "salad?" And I said yes, my pick two chicken caesar, she asked the salad person if she made it and they replied no, and asks me if I wanted it for here or to go. Why would I want everything to go except my salad? Anyways, cut to getting home and there's no chicken in my southwest chicken caesar. At this point, I'm aggravated. I go to find the always included cookie to numb the pain, and low and behold the cookies are also missing, despite being included on our receipt. We love Paradise but unfortunately we will not be returning to this location, despite the closer drive.
(1)Tam F.
This is a place that has been a mall and Terminal 4 at Sky Harbor (before security) and has seemed to have free standing locations popping up all over. I saw one at 67th just South of Union Hills and this one across from the mall. My Mom told me Panera bought this place and while I could see some Panera items, this place was Panera on CRACK. Mom and I stopped in for a quick lunch on my February trip to Arizona. We were in between errands for my Grandmother and needed a place to gather our bearings and have something to eat. We split a sandwich with chicken, avocado, lettuce, tomato and mustard on a dark rye (something Panera doesn't have) and it was tasty. The folks working there were very helpful and it gave my Mom and I a much needed place to plan, divide and conquer. With Wildflower Bread Company now open across and just up the street, I doubt I will be coming here but it did exceed my expectations.
(3)Debra P.
I just love this place. It is always clean, There is this bus boy Chris that is amazing and does such a good job. He is a hard worker. He always smiles and greets people. He is always hustling cleaning off tables. Such a nice boy. The food is always fresh and amazing, the cookies THE BEST!!! This is the only Paradise Bakery I like to go to.
(5)Frances L.
Kyle is The best manager I have ever dealt with. He went above and beyond to make sure I was a satisfied customer. I had just received poor customer service from a manager Mark at another location and Kyle did what he could to make up for the poor service. He not only treated me wonderful but he also did the same for some other people near me. It shows what a good manager and person he is.
(5)Nick L.
Paradise Bakery has good food for reasonable prices, and I eat here fairly often. I particularly enjoy their salads. I don't think I've ever paid more than $10 for a lunch, which is about what I'd expect at a place like this. It does seem like their menus have decreased lately, though. They used to have this delicious steak salad, but it is now gone, and one of the employees told me their southwest chicken caesar (also one of my favorites) is on the way out, too. Apparently Panera bought out the chain about five years ago and has been making gradual changes to the menu, which as far as I am concerned are definitely for the worse. I'll keep eating here for now, but if the menu loses too many more items which I enjoy I enjoy I may stop coming.
(3)Melanie P.
Wifi has been much better. It is still very busy during the lunch hour, so I plan my lunches a little later (after 1pm) so I'll miss the crowds.
(4)Chris R.
Food is always good here, service can be slow, but today was super quick. They made some mistakes, but in our favor. They were out of soup cups, so I received a bowl. I asked for a different type of cookie, which I received, but also received a chocolate chip when my sandwich in came. They gave us an extra roll when my son asked for one, which was nice as well. My biggest complain is price!! Oh and kids meals no longer include drinks. So add $1.79 each more for a drink.
(4)Jessica G.
I love their items I stop by a couple of times when visiting Phoenix. Very fast service and good quality food. I just don't like when you get ring up some cashiers don't ask you for your reward card. I hate having to remind them, it comes off as it's a hassle to them. My favorite is the fire roasted tomato soup, I wish panera bread offered it. Good location parking is kinda annoying because you have to park far bit it's worth it.
(4)Chelsi E.
Although far from where I live, this is my favorite Paradise Bakery location to go to! Everything is to a T, anyway, I've never had any problems here -but I've had some bad experiences at the location on 7th street and Bell! The staff always exceeds expectations at this location too!
(5)Audra D.
I ordered the 2 for 6$ and was charged 4.19$ for a half sandwich and 5.19$ for a half pasta. WTF, does not come close to 2 for 6. I will not be back. I use to love this place.
(1)Marina M.
I'm pretty sure I've had better tasting microwaved TV dinners. Being our first time visiting a Paradise Bakery we were a little confused where we order, no one was around & we just kinda stood there at the wrong side, lost. Finally placed our order & by the time we sat down our food was being delivered. I ordered their steak & cheese panini & alfredo tortellini. Panini was okay for the first few bites but the rest was fat & grizzle. Yuck. Alfredo was nothing special, honestly reminded me of cafeteria food. The reason I added one extra star was because of their delicious iced tea & free cookies! Next.
(2)Joe D.
Terrible service! I to ordered to go and drove all the way home to find they did not give me two of my sandwiches. Drove back after talking to the manager who said she would refund my order but when I got back she was no where to be found. To top if off, the sandwiches were cold when I got home.
(1)Peyton T.
So we headed to Arrowhead before the rain tolls in Sunday amd decided on diner at Paradise Bakery. 1. Got to Ordering counter and saw noone as we stood as the young minions were doing Minions things out of sight. They flood in unorganized and taking orders out of order. 2. THEY take our salad order then take sandwich order. We notice she made my wife's salas with a non chelant care for the inquiry for Sunflower seeds. Prepared my son's salad and deopped 1/3 of his bagged Chicken. Proceeded to ignore that same fact and then cop an attitude when we ask if she was going to replace the Chicken. 3. As if we were inconvenience them any more asking if we get a cookie with sandwich. Met with silence and then they are served when sandwiches come out Over all sad compared to 11th Street & Glendale. Will not be returning
(1)Honey B.
I love there food, so rich and full of flavor. They have this "pick two" idea on the menu. You get two items of your choosing with half potion sizes and a warm cookie. They have soups, salads, and sandwiches. It's quite and relaxing to eat here in doors or outside. I would also like to mention the coffee. In a word, amazing. I would also like to comment on an earlier post a young lady posted. No where on their pick two menu says it's for $6. You gave an incorrect review because you didn't take the time to read..
(5)Alberto B.
Great location across the mall. Provides a great option for food. Broccoli and cheddar soup is the reason why I come here. Always clean and customer service is top notch. Plenty of seating room. Will surely come back
(4)Stacy S.
Before they were bought out by Panera Bread I loved Paradise Bakery. But I find the line tedious and inefficient -a real waste of my time. I don't believe I will go back to this location because of how inefficient it is. The ordering process to the good part of 30 minutes. The food seems to have fallen in quality while increasing in price. In addition to poor quality the selections have been drastically reduced. It seems like a twin of Panera now. This makes me long for the days when Paradise Bakery was just that. -And they have Pepsi not Coke. Boo! On an ornery day I would have given them just one star but nostalgia prevents it.
(2)Leah D.
Went here earlier this evening to get dinner for my husband and I. There was a little confusion with a new girl knowing which breads went for which sandwiches, (which they were out of all but wheat or sourdough..I wouldn't have gone if I had known that). But I can completely understand that happening with being new & not fully knowing the menu. (I've been in that spot many times.) Towards the end I ordered a soup and roll with our order, and the manager told me to pay with the cashier and she'd give it to us in a minute (she was getting it ready). Nope. I had so much other on my order to check on I hadn't noticed. Later, I get home only to notice I am missing the soup snd roll. They supplied me with the extra tortilla chips but not the actual dish. I drove all the way back and thankfully they remembered me and gave it to me free and blamed it on miscommunication, no problems at all. They (almost) fully redeemed themselves on that part! But on a huge note, the two times I was there this evening, the young, longer haired brunette girl on salad bar had the attitude of "you're annoying/pain in the ass/I have better things to do". My husband wanted me to get more salad for him while there, and I didn't, just to avoid her really crappy attitude after the crappy day I've had. Sorry us costumers that came here for a nice meal had to be such a burden to you're difficult day. We didn't mean to be such a pain in your ass while you're getting paid! I've had enough happen for this week with putting our dog down and other personal stuff, the last thing we needed was this girls guilt trip attitude..This girl kept it from being 5 stars though. The food and service are otherwise amazing!!
(4)lauren y.
1st, don't open at 6, open at 7:00 I waited to buy a fresh baked scone, 7:10, not one item available for sale, 3 people working, had a rack blocking the entrance, said the baker was late. Seem more interested in lunch and opening until 11:00pm than in providing bakery items.
(1)Nicole M.
Used to love eating here, but quality has declined & cost has increased. Food is ok, but the value leaves a lot to be desired--$3.99 for a fruit cup? More than $8 for a sandwich? Do yourself a favor & head over to Zupas--the food is better & value is far superior, especially their kids meal.
(2)Doug H.
It's Paradise Bakery, so you know what you're getting. Pretty good food, at a decent price. Salads are always great, and you can't beat the cookies. And the atmosphere is pretty solid for lunch meetings, dinner with someone, etc. Very casual, but not overly so. One gripe I have about this location: service times always seem slower here. Like there's people trying to stay busy doing other things and not exactly expediting the process of moving customers through the line. There are definitely some great people working here, but for example, the other night I waited almost 30 minutes for a sandwich and a half for a to go order. Not worth that kind of wait while my soup is cooling off, you know?
(4)Sandy K.
This is a newer location for the restaurant and was impressed! The atmosphere is more semi to formal then other locations and very cozy and comfortable. Went in there this past Saturday evening to host a Tupperware social and it was very pleasant and NOT noisy as other locations. Staff was friendly and very helpful. We even stayed late and they were very patient with us. Roast beef Asiago very tasty and the french onion soup was awesome with the melted cheese inside. Their chocolate chip cookies are Wonderful! Thanks again Arrowhead Paradise Bakery, plan to see you again soon! :)
(4)Nefretiri H.
The Asiago steak sandwich was skimpy & ice cold, including the steak. I don't know about you but I hate cold steak fat. There was hardly any dressing on the roll so it was very dry & there was only 1 - 2 inch piece of onion on it, I later found out from the manager that 2 small pieces is the normal amount, I was dumb struck. Don't expect any Asiago cheese flavor on the Asiago steak sandwich because the cheese is sprinkled on the roll not in the sandwich & the cheddar cheese that was in it overpowered everything. The sandwiches should be made in front of you so you can see what's going on your sandwich & that way you can ask for more onions or dressing or WARMTH. The way they make it now is on a back counter with their backs to you & you can't tell what they're putting on it. The salads that we ordered were good, I got the blue cheese crumbles salad & my husband got the Greek salad, my only problem was that the dressing on mine tasted like a Dijon mayo & I expected blue cheese. They should display the dressings with name tags so you can pick your own dressing to your taste. I brought our sandwiches back to the restaurant & the manager was very nice & exchanged one sandwich for the Chicken Walnut which was good & another sandwich for the Broccoli Cheese Soup which was nice & hot & very good. I expected the cookie that came with the food to be warm when I sampled it in the car but, alas, it was not. I was sad, there's nothing like warm cookie to cheer you. I thought Paradise Bakery was overpriced for what you get & since I noticed a nickel tip on one of the tables I suspect someone else did too.
(2)Lauren M.
This is one of my staples for lunch on the west side. We don't have many healthy options here, so I usually go here about 1 time a week. I always get the broccoli cheddar soup and possible a salad. I like to get my baby a little PBJ kids meal, and sometimes I eat some of that. The cookies are so good, but I try to avoid them (unsuccessfully) to still eat healthy. I either go to this one or the one on N 67th and the 101. It can get pretty busy, but this one has lots of seating. The people are always nice and friendly. Sometimes I get confused by how to order. I am used to its sister store Panera where you just go to a counter. Here I always get stuck behind sandwich people and don't know if its ok to cut ahead of them to the salad or soup area. One thing I wish Paradise would start doing that Panera does is give those cute little apples with meals. I loved those! I would always give them to my horse. It was the perfect horse treat.
(4)Shelley P.
Love this bakery. Little pricey but good food & the tea's are amazing
(4)A Z.
I never liked the way you're supposed to order your food at Paradise - it could get confusing if you have a big order and you need to keep track of all the sandwiches, salads, soups, etc... Anyhow, I still go to Paradise because the food IS tasty and their cookies are yummylicious. Went to dinner here tonight with my husband and three little ones. I ordered our food and of course received the salads and soups right away since they serve it up while you're standing there. We sat down and waited 25 minutes (!!!) for our sandwiches and my daughter's Mac n Cheese kids meal. And we got there when it was slow! We noticed people that got there after us already had their food. Then finally a guy comes up with the wrong kids meal. Finally a manager arrived with our food. She apologized and said she would give us a refund. I thought she was going to refund a sandwich, but she ended up refunding us the full $45! For that I was grateful. While my husband was waiting for her to refund our dinner, I noticed a couple people were at the counter because their orders were wrong or they too were receiving a refund of some sort. The manager was nice. The other staff were so-so. Next time we'll go to another location...
(3)Marcie S.
I've enjoyed meals at dozens of Paradise Bakery & Cafe's. My husband loves the salads. My granddaughter can't live without the Mac 'n Cheese. The experience is consistently good. Today, at this store, it was even better!!! The staff was very well-trained and super-friendly. If I could possibly eat another bite, I'd go right back in and do it again!
(5)Carmen G.
I went when this place just opened up, so they may have been under-staffed and/or under-trained. But I was literally the only person in line and it took nearly ten minutes to get my salad and soup. It kept me from going back, if I was in a hurry, but food-wise, it's a good chain in general. Vegetarian friendly options galore.
(4)Michael W.
Good breakfest and coffee. Their cookies are always fresh and delicious. Always very clean. Free WiFi.
(4)Kim S.
This is my 4th visit to the location. Each and every single time has been a fiasco. Tonight I called in my order to go to help avoid the Friday night rush. They were out of flatbreads so I could not have the sandwich I wanted. I then chose the turkey cranberry on molasses bread and a small salad, no tomatoes. When I arrive I am advised they are out of molasses bread, so again I don't get the sandwich I want. Grabbed a snicker doodle cookie to go. Upon getting home with our order, the salad had tomatoes and the cookie was barely cooked. $25 for two people, no drinks. This will be my LAST visit! The management obviously doesn't manage very well for the restaurant to consistently offer below par service and quality. Get it together!
(1)Courtney B.
I do not remember why, but i always thought I hated paradise bakery. I think I had a crappy sandwich once before. Well I was craving a salad with fruit and cheese while across the street at platos closet, so I stopped in for a fiji apple salad (1/2 dressing) to go. I spoted the mini carrot cakes and needed one desperately. I received very nice customer service, a little shock at the price, but once I ate and drank my yummy mango tea I was on cloud nine!!!!! The salad was perfect, 1/2 dressing is the way to go for me, fruits cheesy nutty heaven. The carrot cake was a food climax (haha, had to) in my mouth. I love paradise now, gonna be back much more often. Oh I also had a zucchini muffin a different time and it was amazing as well!
(5)Thomas F.
I ordered the Chicken Hummus salad most recently and it was delicious, even after four hours sitting in the to-go box! I am always impressed by the staff; they are always kind and helpful.
(4)Teri S.
Today was my first visit and I would go back. I had the chicken salad sandwich, my husband had a salad (I can't remember the name) and both were delicious. It was clean, lots of choices and reasonable prices. They had lots of delicious flavored serve-it-yourself iced teas and service was quick. Will definitely return.
(5)Jennifer W.
Nice and clean. We were greeted at the door with cookies. staff is still learning, please be patient with them. :) Out of small bowls do we were upgraded to large salads!! Point system is down, save your receipt.
(5)Max P.
Yep, I had a salad for lunch today. A nice manly, Southwest Chicken Caesar salad. I threw the girls at this new Paradise Bakery location a curveball and ordered the large with two chocolate chip cookies to go. They hit it out of the park. My plastic salad container was filled to the max. Plus it had tons of spicy, chipotle caesar dressing. Just the way I like it.
(4)Justine P.
What in the hell is going on here today?! So, normally we come to Paradise for some good sandwiches and of course the cookies, and are never disappointed. But today is another story. Starting with entering the restaurant, the tables were quite dirty, as if they were short-manned. Understandable if they were. But from the looks of things, they were not. Then, a customer had vomited in front of the bakery section and continued spewing all the way into the men's restroom creating a Hansel & Gretel trail of "bread crumbs" back to his point of origin. Poor guy right? It happens. What shouldn't happen ensued. It literally took 5 minutes before anyone took action. It then took 5 employees to "analyze" the situation. From there, another 10 minutes to clean-up the initial puddle before even moving on. Meanwhile, customers are gagging and turning away at the door! How did it take so long to throw the clumping powder on the mess and sweep it up? It looked as if they had never been trained to clean up spills because it took the chef to come out to show them how it was done. Then! The clean up crew which included the manager left used gloves under the window separator between you and cinnamon buns. Gross! After the chaos, the food review, I ordered a Club (one of my "go to's") and while I was enjoying it, I literally bit into a piece of bacon so hard that it hurt my teeth! For a second, I thought somehow some way, I had bitten into a bone. Insane! What the hell happened today?!
(3)Angela J.
There were dirty tables everywhere! Hardly anywhere to sit. Good luck finding a place to sit unless you want to clean your own table! Gross!! At least I know the food is good. This location seems under staffed. If I wasn't in a hurry to catch a movie I would write more right now. Will update later.
(2)Stacy S.
Before they were bought out by Panera Bread I loved Paradise Bakery. But I find the line tedious and inefficient -a real waste of my time. I don't believe I will go back to this location because of how inefficient it is. The ordering process to the good part of 30 minutes. The food seems to have fallen in quality while increasing in price. In addition to poor quality the selections have been drastically reduced. It seems like a twin of Panera now. This makes me long for the days when Paradise Bakery was just that. -And they have Pepsi not Coke. Boo! On an ornery day I would have given them just one star but nostalgia prevents it.
(2)Jamie T.
Disappointed with this location yet again! Sandwich was 'thrown' together, no finesse. You never know what your going to get! Inconsistencies! Secondly, I asked for a wheat roll and was given the opposite. And when I told the girl she acted like it was no big deal! No apology, no smile, no personality for that matter. And lastly aren't you suppose to get a cookie when you get a soup and sandwich? Like I said, inconsistencies.
(1)Kenny H.
Overpriced, but everything else was good. You need to order chips because nothing comes with the sandwiches.
(3)Frances L.
Kyle is The best manager I have ever dealt with. He went above and beyond to make sure I was a satisfied customer. I had just received poor customer service from a manager Mark at another location and Kyle did what he could to make up for the poor service. He not only treated me wonderful but he also did the same for some other people near me. It shows what a good manager and person he is.
(5)Nick L.
Paradise Bakery has good food for reasonable prices, and I eat here fairly often. I particularly enjoy their salads. I don't think I've ever paid more than $10 for a lunch, which is about what I'd expect at a place like this. It does seem like their menus have decreased lately, though. They used to have this delicious steak salad, but it is now gone, and one of the employees told me their southwest chicken caesar (also one of my favorites) is on the way out, too. Apparently Panera bought out the chain about five years ago and has been making gradual changes to the menu, which as far as I am concerned are definitely for the worse. I'll keep eating here for now, but if the menu loses too many more items which I enjoy I enjoy I may stop coming.
(3)Melanie P.
Wifi has been much better. It is still very busy during the lunch hour, so I plan my lunches a little later (after 1pm) so I'll miss the crowds.
(4)Leah D.
Went here earlier this evening to get dinner for my husband and I. There was a little confusion with a new girl knowing which breads went for which sandwiches, (which they were out of all but wheat or sourdough..I wouldn't have gone if I had known that). But I can completely understand that happening with being new & not fully knowing the menu. (I've been in that spot many times.) Towards the end I ordered a soup and roll with our order, and the manager told me to pay with the cashier and she'd give it to us in a minute (she was getting it ready). Nope. I had so much other on my order to check on I hadn't noticed. Later, I get home only to notice I am missing the soup snd roll. They supplied me with the extra tortilla chips but not the actual dish. I drove all the way back and thankfully they remembered me and gave it to me free and blamed it on miscommunication, no problems at all. They (almost) fully redeemed themselves on that part! But on a huge note, the two times I was there this evening, the young, longer haired brunette girl on salad bar had the attitude of "you're annoying/pain in the ass/I have better things to do". My husband wanted me to get more salad for him while there, and I didn't, just to avoid her really crappy attitude after the crappy day I've had. Sorry us costumers that came here for a nice meal had to be such a burden to you're difficult day. We didn't mean to be such a pain in your ass while you're getting paid! I've had enough happen for this week with putting our dog down and other personal stuff, the last thing we needed was this girls guilt trip attitude..This girl kept it from being 5 stars though. The food and service are otherwise amazing!!
(4)lauren y.
1st, don't open at 6, open at 7:00 I waited to buy a fresh baked scone, 7:10, not one item available for sale, 3 people working, had a rack blocking the entrance, said the baker was late. Seem more interested in lunch and opening until 11:00pm than in providing bakery items.
(1)Lauren M.
This is one of my staples for lunch on the west side. We don't have many healthy options here, so I usually go here about 1 time a week. I always get the broccoli cheddar soup and possible a salad. I like to get my baby a little PBJ kids meal, and sometimes I eat some of that. The cookies are so good, but I try to avoid them (unsuccessfully) to still eat healthy. I either go to this one or the one on N 67th and the 101. It can get pretty busy, but this one has lots of seating. The people are always nice and friendly. Sometimes I get confused by how to order. I am used to its sister store Panera where you just go to a counter. Here I always get stuck behind sandwich people and don't know if its ok to cut ahead of them to the salad or soup area. One thing I wish Paradise would start doing that Panera does is give those cute little apples with meals. I loved those! I would always give them to my horse. It was the perfect horse treat.
(4)Shelley P.
Love this bakery. Little pricey but good food & the tea's are amazing
(4)A Z.
I never liked the way you're supposed to order your food at Paradise - it could get confusing if you have a big order and you need to keep track of all the sandwiches, salads, soups, etc... Anyhow, I still go to Paradise because the food IS tasty and their cookies are yummylicious. Went to dinner here tonight with my husband and three little ones. I ordered our food and of course received the salads and soups right away since they serve it up while you're standing there. We sat down and waited 25 minutes (!!!) for our sandwiches and my daughter's Mac n Cheese kids meal. And we got there when it was slow! We noticed people that got there after us already had their food. Then finally a guy comes up with the wrong kids meal. Finally a manager arrived with our food. She apologized and said she would give us a refund. I thought she was going to refund a sandwich, but she ended up refunding us the full $45! For that I was grateful. While my husband was waiting for her to refund our dinner, I noticed a couple people were at the counter because their orders were wrong or they too were receiving a refund of some sort. The manager was nice. The other staff were so-so. Next time we'll go to another location...
(3)Marcie S.
I've enjoyed meals at dozens of Paradise Bakery & Cafe's. My husband loves the salads. My granddaughter can't live without the Mac 'n Cheese. The experience is consistently good. Today, at this store, it was even better!!! The staff was very well-trained and super-friendly. If I could possibly eat another bite, I'd go right back in and do it again!
(5)Max P.
Yep, I had a salad for lunch today. A nice manly, Southwest Chicken Caesar salad. I threw the girls at this new Paradise Bakery location a curveball and ordered the large with two chocolate chip cookies to go. They hit it out of the park. My plastic salad container was filled to the max. Plus it had tons of spicy, chipotle caesar dressing. Just the way I like it.
(4)Jessica G.
I love their items I stop by a couple of times when visiting Phoenix. Very fast service and good quality food. I just don't like when you get ring up some cashiers don't ask you for your reward card. I hate having to remind them, it comes off as it's a hassle to them. My favorite is the fire roasted tomato soup, I wish panera bread offered it. Good location parking is kinda annoying because you have to park far bit it's worth it.
(4)Chelsi E.
Although far from where I live, this is my favorite Paradise Bakery location to go to! Everything is to a T, anyway, I've never had any problems here -but I've had some bad experiences at the location on 7th street and Bell! The staff always exceeds expectations at this location too!
(5)Justine P.
What in the hell is going on here today?! So, normally we come to Paradise for some good sandwiches and of course the cookies, and are never disappointed. But today is another story. Starting with entering the restaurant, the tables were quite dirty, as if they were short-manned. Understandable if they were. But from the looks of things, they were not. Then, a customer had vomited in front of the bakery section and continued spewing all the way into the men's restroom creating a Hansel & Gretel trail of "bread crumbs" back to his point of origin. Poor guy right? It happens. What shouldn't happen ensued. It literally took 5 minutes before anyone took action. It then took 5 employees to "analyze" the situation. From there, another 10 minutes to clean-up the initial puddle before even moving on. Meanwhile, customers are gagging and turning away at the door! How did it take so long to throw the clumping powder on the mess and sweep it up? It looked as if they had never been trained to clean up spills because it took the chef to come out to show them how it was done. Then! The clean up crew which included the manager left used gloves under the window separator between you and cinnamon buns. Gross! After the chaos, the food review, I ordered a Club (one of my "go to's") and while I was enjoying it, I literally bit into a piece of bacon so hard that it hurt my teeth! For a second, I thought somehow some way, I had bitten into a bone. Insane! What the hell happened today?!
(3)Angela J.
There were dirty tables everywhere! Hardly anywhere to sit. Good luck finding a place to sit unless you want to clean your own table! Gross!! At least I know the food is good. This location seems under staffed. If I wasn't in a hurry to catch a movie I would write more right now. Will update later.
(2)Joe D.
Terrible service! I to ordered to go and drove all the way home to find they did not give me two of my sandwiches. Drove back after talking to the manager who said she would refund my order but when I got back she was no where to be found. To top if off, the sandwiches were cold when I got home.
(1)Marina M.
I'm pretty sure I've had better tasting microwaved TV dinners. Being our first time visiting a Paradise Bakery we were a little confused where we order, no one was around & we just kinda stood there at the wrong side, lost. Finally placed our order & by the time we sat down our food was being delivered. I ordered their steak & cheese panini & alfredo tortellini. Panini was okay for the first few bites but the rest was fat & grizzle. Yuck. Alfredo was nothing special, honestly reminded me of cafeteria food. The reason I added one extra star was because of their delicious iced tea & free cookies! Next.
(2)Luciana L.
Compared to other Paradise Bakery locations, this one was above par! Great service, great food, and I liked the layout with abundant booth seating. A tad bit smaller than the ones I usually go to but we found ample seating. Great experience!
(5)Peyton T.
So we headed to Arrowhead before the rain tolls in Sunday amd decided on diner at Paradise Bakery. 1. Got to Ordering counter and saw noone as we stood as the young minions were doing Minions things out of sight. They flood in unorganized and taking orders out of order. 2. THEY take our salad order then take sandwich order. We notice she made my wife's salas with a non chelant care for the inquiry for Sunflower seeds. Prepared my son's salad and deopped 1/3 of his bagged Chicken. Proceeded to ignore that same fact and then cop an attitude when we ask if she was going to replace the Chicken. 3. As if we were inconvenience them any more asking if we get a cookie with sandwich. Met with silence and then they are served when sandwiches come out Over all sad compared to 11th Street & Glendale. Will not be returning
(1)Honey B.
I love there food, so rich and full of flavor. They have this "pick two" idea on the menu. You get two items of your choosing with half potion sizes and a warm cookie. They have soups, salads, and sandwiches. It's quite and relaxing to eat here in doors or outside. I would also like to mention the coffee. In a word, amazing. I would also like to comment on an earlier post a young lady posted. No where on their pick two menu says it's for $6. You gave an incorrect review because you didn't take the time to read..
(5)Alberto B.
Great location across the mall. Provides a great option for food. Broccoli and cheddar soup is the reason why I come here. Always clean and customer service is top notch. Plenty of seating room. Will surely come back
(4)Audra D.
I ordered the 2 for 6$ and was charged 4.19$ for a half sandwich and 5.19$ for a half pasta. WTF, does not come close to 2 for 6. I will not be back. I use to love this place.
(1)Tatyana S.
Yikes! Coming here was an honest mistake. I was looking for somewhere somewhat healthy and came across this location. I decided to get the Pick 2 meal where I could get smaller portions of participating items on the menu. I decided to get the Turkey Cranberry sandwich and the Southwest Chicken Caesar Salad. My sandwich was okay however my cranberry was running everywhere. It dropped liquid all over the plate and was a messy eat. My salad ended up not having enough dressing so it ended up dry. My lunch date got the new Bosa Bowl and it wasn't even halfway filled; waste of $8. Trying out one of the new smoothies was terrible as well. You spend $5 for a size that was more of kid size; Jamba Juice gives you more bang for your buck! Lastly the soda machine sprayed soda all over you when you filled your drink and there were no napkins. I will not ever go back!
(2)Brian J.
Always a good experience. This was my first visit at the Bell Road location. I had an egg, ham, and cheese breakfast sandwich and a cup of coffee. Clean restaurant, a variety of seating options depending on your mood, and good/great food quality. I wish they would include silverware with their dishes. I always have to get back up and track down a fork or spoon.
(4)Kelsey M.
I have to say, I love my Paradise Bakery on the reg, but I can honestly say this is the first time I've been severely disappointed. The customer service here is deplorable. We came in to order dinner to go; the boyfriend ordered an easy ham and cheese sammich, no problems there. I ordered a pick two, southwest chicken caesar and a frontega chicken on ciabatta, the gal tells me they're out of ciabatta, no problem, I'll take it with the foccacia it usually comes on. She says all they have is the asiago foccacia, close enough, I'll take it. The girl seemed really rushed and gave us our total twice before we were even done ordering. We went to go get drinks (side note, all the tea except for hibiscus was out, argh!) and the sandwich gal comes up and tells me they're out of the asiago focaccia. I asked her if I could do the chicken salad sandwich instead and she looked at me confused. I found on the menu it's actually referred to as the "chicken walnut" so that's my bad I guess. They brought our order out and we checked our bag, no salad. I went up to the girl that rang us up and advised her we were just missing our salad and she looks at me confused and asks, "salad?" And I said yes, my pick two chicken caesar, she asked the salad person if she made it and they replied no, and asks me if I wanted it for here or to go. Why would I want everything to go except my salad? Anyways, cut to getting home and there's no chicken in my southwest chicken caesar. At this point, I'm aggravated. I go to find the always included cookie to numb the pain, and low and behold the cookies are also missing, despite being included on our receipt. We love Paradise but unfortunately we will not be returning to this location, despite the closer drive.
(1)Tam F.
This is a place that has been a mall and Terminal 4 at Sky Harbor (before security) and has seemed to have free standing locations popping up all over. I saw one at 67th just South of Union Hills and this one across from the mall. My Mom told me Panera bought this place and while I could see some Panera items, this place was Panera on CRACK. Mom and I stopped in for a quick lunch on my February trip to Arizona. We were in between errands for my Grandmother and needed a place to gather our bearings and have something to eat. We split a sandwich with chicken, avocado, lettuce, tomato and mustard on a dark rye (something Panera doesn't have) and it was tasty. The folks working there were very helpful and it gave my Mom and I a much needed place to plan, divide and conquer. With Wildflower Bread Company now open across and just up the street, I doubt I will be coming here but it did exceed my expectations.
(3)Debra P.
I just love this place. It is always clean, There is this bus boy Chris that is amazing and does such a good job. He is a hard worker. He always smiles and greets people. He is always hustling cleaning off tables. Such a nice boy. The food is always fresh and amazing, the cookies THE BEST!!! This is the only Paradise Bakery I like to go to.
(5)Nicole M.
Used to love eating here, but quality has declined & cost has increased. Food is ok, but the value leaves a lot to be desired--$3.99 for a fruit cup? More than $8 for a sandwich? Do yourself a favor & head over to Zupas--the food is better & value is far superior, especially their kids meal.
(2)Kim S.
This is my 4th visit to the location. Each and every single time has been a fiasco. Tonight I called in my order to go to help avoid the Friday night rush. They were out of flatbreads so I could not have the sandwich I wanted. I then chose the turkey cranberry on molasses bread and a small salad, no tomatoes. When I arrive I am advised they are out of molasses bread, so again I don't get the sandwich I want. Grabbed a snicker doodle cookie to go. Upon getting home with our order, the salad had tomatoes and the cookie was barely cooked. $25 for two people, no drinks. This will be my LAST visit! The management obviously doesn't manage very well for the restaurant to consistently offer below par service and quality. Get it together!
(1)Courtney B.
I do not remember why, but i always thought I hated paradise bakery. I think I had a crappy sandwich once before. Well I was craving a salad with fruit and cheese while across the street at platos closet, so I stopped in for a fiji apple salad (1/2 dressing) to go. I spoted the mini carrot cakes and needed one desperately. I received very nice customer service, a little shock at the price, but once I ate and drank my yummy mango tea I was on cloud nine!!!!! The salad was perfect, 1/2 dressing is the way to go for me, fruits cheesy nutty heaven. The carrot cake was a food climax (haha, had to) in my mouth. I love paradise now, gonna be back much more often. Oh I also had a zucchini muffin a different time and it was amazing as well!
(5)Thomas F.
I ordered the Chicken Hummus salad most recently and it was delicious, even after four hours sitting in the to-go box! I am always impressed by the staff; they are always kind and helpful.
(4)Teri S.
Today was my first visit and I would go back. I had the chicken salad sandwich, my husband had a salad (I can't remember the name) and both were delicious. It was clean, lots of choices and reasonable prices. They had lots of delicious flavored serve-it-yourself iced teas and service was quick. Will definitely return.
(5)Carmen G.
I went when this place just opened up, so they may have been under-staffed and/or under-trained. But I was literally the only person in line and it took nearly ten minutes to get my salad and soup. It kept me from going back, if I was in a hurry, but food-wise, it's a good chain in general. Vegetarian friendly options galore.
(4)Michael W.
Good breakfest and coffee. Their cookies are always fresh and delicious. Always very clean. Free WiFi.
(4)Jennifer W.
Nice and clean. We were greeted at the door with cookies. staff is still learning, please be patient with them. :) Out of small bowls do we were upgraded to large salads!! Point system is down, save your receipt.
(5)Doug H.
It's Paradise Bakery, so you know what you're getting. Pretty good food, at a decent price. Salads are always great, and you can't beat the cookies. And the atmosphere is pretty solid for lunch meetings, dinner with someone, etc. Very casual, but not overly so. One gripe I have about this location: service times always seem slower here. Like there's people trying to stay busy doing other things and not exactly expediting the process of moving customers through the line. There are definitely some great people working here, but for example, the other night I waited almost 30 minutes for a sandwich and a half for a to go order. Not worth that kind of wait while my soup is cooling off, you know?
(4)Chris R.
Food is always good here, service can be slow, but today was super quick. They made some mistakes, but in our favor. They were out of soup cups, so I received a bowl. I asked for a different type of cookie, which I received, but also received a chocolate chip when my sandwich in came. They gave us an extra roll when my son asked for one, which was nice as well. My biggest complain is price!! Oh and kids meals no longer include drinks. So add $1.79 each more for a drink.
(4)Sandy K.
This is a newer location for the restaurant and was impressed! The atmosphere is more semi to formal then other locations and very cozy and comfortable. Went in there this past Saturday evening to host a Tupperware social and it was very pleasant and NOT noisy as other locations. Staff was friendly and very helpful. We even stayed late and they were very patient with us. Roast beef Asiago very tasty and the french onion soup was awesome with the melted cheese inside. Their chocolate chip cookies are Wonderful! Thanks again Arrowhead Paradise Bakery, plan to see you again soon! :)
(4)Nefretiri H.
The Asiago steak sandwich was skimpy & ice cold, including the steak. I don't know about you but I hate cold steak fat. There was hardly any dressing on the roll so it was very dry & there was only 1 - 2 inch piece of onion on it, I later found out from the manager that 2 small pieces is the normal amount, I was dumb struck. Don't expect any Asiago cheese flavor on the Asiago steak sandwich because the cheese is sprinkled on the roll not in the sandwich & the cheddar cheese that was in it overpowered everything. The sandwiches should be made in front of you so you can see what's going on your sandwich & that way you can ask for more onions or dressing or WARMTH. The way they make it now is on a back counter with their backs to you & you can't tell what they're putting on it. The salads that we ordered were good, I got the blue cheese crumbles salad & my husband got the Greek salad, my only problem was that the dressing on mine tasted like a Dijon mayo & I expected blue cheese. They should display the dressings with name tags so you can pick your own dressing to your taste. I brought our sandwiches back to the restaurant & the manager was very nice & exchanged one sandwich for the Chicken Walnut which was good & another sandwich for the Broccoli Cheese Soup which was nice & hot & very good. I expected the cookie that came with the food to be warm when I sampled it in the car but, alas, it was not. I was sad, there's nothing like warm cookie to cheer you. I thought Paradise Bakery was overpriced for what you get & since I noticed a nickel tip on one of the tables I suspect someone else did too.
(2)