My favorite Starbucks in the Mesa area, excellent service and the drinks are always great. Always busy in the morning so get in line.
(4)
Megan K.
This Starbucks location is slightly smaller than the location I usually go to in Las Vegas. Although, there is still ample seating for parties of 1 & 2. The line was short and the staff seemed very sweet. This location has a drive-thru and the restroom was clean.
(5)
John Jae L.
I have been here many times and I always get a good customer service! Free wifi and affordable drinks?! Sure.
(5)
Naiby F.
Hello there! My name is Naiby Moreno, and the reason why I'm writing you this email is because last night, around this time, I was at your location in 4409 E. McKellips Rd, Mesa AZ, 85215, and I placed an order for a few drinks where my bill came up to a little over $20.00, unfortunately, I lost my receipt so, it's hard for me to give you the accurate information, however, I asked the cashier who took my order and realized later that it was the Store Mgr, if I could get my drinks in your reusable plastic cups, to what she said, "No problem," "it will be $1.00 each," so, I said, "Yes, that's fine". Since I ordered some frappuccinos, the barista gave me some dome lids and told me, that they were giving me those covers because of the whipped cream, and he also said, but we'll give you the plastic lids on the side, we are just looking for them, so, I said, perfect!, my kids and I sat down, and started drinking our drinks, waiting also to get our plastic covers, about 10 minutes had passed by, and I saw the two baristas and the mgr, talking and brewing coffee, but nobody looking for any lids, so I went to the register and ordered an extra item which was a double chocolate chip brownie, so, the same blonde girl who was the "MGR", took my order again, and I asked her if they had my lids for my cups, because we did need them, so, she gave me a sarcastic look and said, "Oh, I am looking for them", so, I said, ok, thanks. I went back to my chair and sat down again, and waited, and waited and waited, another 10 to 15 minutes had passed by, so, finally she came out and told us that they didn't have any lids for the cups, but that she was calling some stores to see if they could borrow some from them, so, I said, ok, by this time, I was already getting upset about the fact that she was almost ignoring me, because she didn't even say "SORRY",and it just seemed that she didn't care, and still I was trying to be nice and asked her if there was any other store around to where she could call and ask to give them to me, if it was on my way home, to what she replied, " I am calling them", so, again, she went back inside, and again, I waited another 5 minutes, finally she came back again holding one plastic lid and laughing she said, " So, I only have one lid for your cups, but I there is this other store at McDowell and Power, and they have the other lids for you, you just have to go and get them". Really???, is that how you suppose to fix your problems, now, that and her careless attitude pissed me off, so, right after she said that to me I replied with a " and you are the mgr," and she said yes, and I said, "and you're sorry?, because you never said sorry", so we started arguing when she said "yes I did", and I said "No you didn't". After this, I said, in my receipt says that I can get a refund if I don't want the items, and she said, fine I will give you a refund. I mentioned to her that I was a mgr at a coffee shop as well, and I knew about customer service standards, and I told her that what she was doing wasn't the right way of fixing a problem, to what she didn't like, I told her, " you as a Mgr, should know better that if you are out of plastic lids for your cups, you shouldn't even be selling them, or at least you need to let the customer know about the inconvenience. I asked my kids to finish their drinks because we were returning the cups that I had just purchased for them, because they had no lids for them, thus, we were not going to be able to use them to carry hot coffee, I went back to the register and gave your Mgr the cups that she threw away in the trash can in front of me, splashing milk everywhere around, then she asked me if I was keeping the one cup with the lid, and I said well, yes, my other daughter went home already, so, I can't returned that one, so, after going back in the transaction in the system and refunded me for 4 cups, she stated that my total was $4.08 then she said, my bad your total is actually less because I gave you ¢.10 off each drink, again I said, ok, that was a discount on THE DRINKS not on the cups, and she argued again and said yes, but thats how the system works, so, honestly and at that point I didn't care anymore of what she was doing or saying, I just told her WHATEVER, just give me my money back, I just want to leave this place, so she did, then she made me sign a refund ticket, to proof the transaction, so I signed, and when I was leaving the location, I reminded her, to remove the cups from the display or to at least let her customer know about the inconvenience. I am sorry, if I made this look like such a big deal, but coming from the management of food industry, I know my rights as a customer and I expect respect and good service, why, because I am paying for my product, I never asked for anything free, just some good service, obviously my question is: What kind of service are your crew members suppose to give, when the Mgr acts that way they won't care, right?,
(1)
Danielle L.
I don't normally go to this Starbucks but it was convenient after dropping my daughter off at school. I now appreciate the over the top happiness and excitement that exudes from Dutch Bros after interacting with the less than enthused staff at this location. So much to ask for a smile, or at least not a dirty look and lack of response when interacting? Not to mention getting my simple decaf with cream and one sweet and low right? Well needless to say before I wait in line at this location for my beverage I'll just drive a little further in the future for decent service.
(3)
Jessica K.
My recent experience was amazing. Chris was extremely friendly and helpful with my drink order. The iced coffee macchiato was the way to go. I'm very pleased and will visit again. Thanks to Chris this is my favorite Starbucks. ;-)
(5)
Beth A.
Great service, fast, and my drinks always taste great!
(5)
Hunter M.
I hit this place everyday. They are by far the fastest Starbucks Ive ever been to. Sad to see some of the old employees move on..Brandon was a pretty awesome GM. Always said hello, and made you feel like you were walking into his home! Keep up the good work. I will be back.
(5)
Larry T.
Very nice little shop with quality staff. Not real wheelchair friendly as there is always a lot of display product narrowing the aisles.
(3)
Angela C.
Love the drive thru at this location. They keep it moving pretty quick and are always friendly.
(4)
Krissy L.
Almost always quick and professional. The get my order right. They are friendly and classy. James works weekends. He is handsome young guy who teases about wearing his pjs to work because I always show up in mine thru the drive thru. Even though sometimes Starbucks tastes strong I love it and would pick it first
(4)
Charleen M.
Okay, so I love Starbucks ~ actually their caramel macchiatos: * whole milk, single venti, no foam, extra whipped cream, upside down, caramel macchiato! NICKIE (at this specific location) makes THE SMOOTHEST caramel macchiatos . . . ever . . . every single time! I have found EVERY employee at this location to be courteous, friendly, outgoing, kind . . . and they even have puppy bones!!!
(5)
Alexandra G.
This is one of the friendliest Starbucks I have ever experienced! The staff have a common goal of treating everyone, including each other, with respect and joy. The friendliness is contagious!!! Stop by and see what I mean! Patio even has misters!
(5)
Tom M.
The and food are always great, but the best part about this particular location is the atmosphere. They have very friendly people who ACTUALLY REMEMBER your name and what you like to drink.One of their employees, Leigha, recommended the Feta and Spinach sandwich, which I'd never had before. LOVED IT!!
(4)
Sara C.
Slow service, not always the most pleasant staff but my drink has never been messed up.
(2)
Mo H.
I wish there were more independent coffee shacks around but it seems that for convenience sake, there is always a Starbucks. With that said... I met a friend at Starbucks the other day, it is always pretty nice because of the outdoor patios. This is a stand alone location which makes parking super great. Howie-my new 4-legger needs to continue to work on his socialization skills. So this was a perfect opportunity. Well, lets just say Howie enjoyed the cigarette butts on the ground and chewed gum that the staff does not clean up. Well, I would expect the person who was smoking or chewing gum to dispose of their trash in the bin, but there was NO bin outside. Now that seemed odd to me. Anyway, they should keep a tidy environment. The peppermint latte I had ordered was pretty darn good. There are only 5 tables on the patio and no umbrellas? really? I know it is winter but the sun is so bright it would have been nice. For the size of the place I was surprised that their patio was not larger. All in all an OK adventure.
Tommy M.
My favorite Starbucks in the Mesa area, excellent service and the drinks are always great. Always busy in the morning so get in line.
(4)Megan K.
This Starbucks location is slightly smaller than the location I usually go to in Las Vegas. Although, there is still ample seating for parties of 1 & 2. The line was short and the staff seemed very sweet. This location has a drive-thru and the restroom was clean.
(5)John Jae L.
I have been here many times and I always get a good customer service! Free wifi and affordable drinks?! Sure.
(5)Naiby F.
Hello there! My name is Naiby Moreno, and the reason why I'm writing you this email is because last night, around this time, I was at your location in 4409 E. McKellips Rd, Mesa AZ, 85215, and I placed an order for a few drinks where my bill came up to a little over $20.00, unfortunately, I lost my receipt so, it's hard for me to give you the accurate information, however, I asked the cashier who took my order and realized later that it was the Store Mgr, if I could get my drinks in your reusable plastic cups, to what she said, "No problem," "it will be $1.00 each," so, I said, "Yes, that's fine". Since I ordered some frappuccinos, the barista gave me some dome lids and told me, that they were giving me those covers because of the whipped cream, and he also said, but we'll give you the plastic lids on the side, we are just looking for them, so, I said, perfect!, my kids and I sat down, and started drinking our drinks, waiting also to get our plastic covers, about 10 minutes had passed by, and I saw the two baristas and the mgr, talking and brewing coffee, but nobody looking for any lids, so I went to the register and ordered an extra item which was a double chocolate chip brownie, so, the same blonde girl who was the "MGR", took my order again, and I asked her if they had my lids for my cups, because we did need them, so, she gave me a sarcastic look and said, "Oh, I am looking for them", so, I said, ok, thanks. I went back to my chair and sat down again, and waited, and waited and waited, another 10 to 15 minutes had passed by, so, finally she came out and told us that they didn't have any lids for the cups, but that she was calling some stores to see if they could borrow some from them, so, I said, ok, by this time, I was already getting upset about the fact that she was almost ignoring me, because she didn't even say "SORRY",and it just seemed that she didn't care, and still I was trying to be nice and asked her if there was any other store around to where she could call and ask to give them to me, if it was on my way home, to what she replied, " I am calling them", so, again, she went back inside, and again, I waited another 5 minutes, finally she came back again holding one plastic lid and laughing she said, " So, I only have one lid for your cups, but I there is this other store at McDowell and Power, and they have the other lids for you, you just have to go and get them". Really???, is that how you suppose to fix your problems, now, that and her careless attitude pissed me off, so, right after she said that to me I replied with a " and you are the mgr," and she said yes, and I said, "and you're sorry?, because you never said sorry", so we started arguing when she said "yes I did", and I said "No you didn't". After this, I said, in my receipt says that I can get a refund if I don't want the items, and she said, fine I will give you a refund. I mentioned to her that I was a mgr at a coffee shop as well, and I knew about customer service standards, and I told her that what she was doing wasn't the right way of fixing a problem, to what she didn't like, I told her, " you as a Mgr, should know better that if you are out of plastic lids for your cups, you shouldn't even be selling them, or at least you need to let the customer know about the inconvenience. I asked my kids to finish their drinks because we were returning the cups that I had just purchased for them, because they had no lids for them, thus, we were not going to be able to use them to carry hot coffee, I went back to the register and gave your Mgr the cups that she threw away in the trash can in front of me, splashing milk everywhere around, then she asked me if I was keeping the one cup with the lid, and I said well, yes, my other daughter went home already, so, I can't returned that one, so, after going back in the transaction in the system and refunded me for 4 cups, she stated that my total was $4.08 then she said, my bad your total is actually less because I gave you ¢.10 off each drink, again I said, ok, that was a discount on THE DRINKS not on the cups, and she argued again and said yes, but thats how the system works, so, honestly and at that point I didn't care anymore of what she was doing or saying, I just told her WHATEVER, just give me my money back, I just want to leave this place, so she did, then she made me sign a refund ticket, to proof the transaction, so I signed, and when I was leaving the location, I reminded her, to remove the cups from the display or to at least let her customer know about the inconvenience. I am sorry, if I made this look like such a big deal, but coming from the management of food industry, I know my rights as a customer and I expect respect and good service, why, because I am paying for my product, I never asked for anything free, just some good service, obviously my question is: What kind of service are your crew members suppose to give, when the Mgr acts that way they won't care, right?,
(1)Danielle L.
I don't normally go to this Starbucks but it was convenient after dropping my daughter off at school. I now appreciate the over the top happiness and excitement that exudes from Dutch Bros after interacting with the less than enthused staff at this location. So much to ask for a smile, or at least not a dirty look and lack of response when interacting? Not to mention getting my simple decaf with cream and one sweet and low right? Well needless to say before I wait in line at this location for my beverage I'll just drive a little further in the future for decent service.
(3)Jessica K.
My recent experience was amazing. Chris was extremely friendly and helpful with my drink order. The iced coffee macchiato was the way to go. I'm very pleased and will visit again. Thanks to Chris this is my favorite Starbucks. ;-)
(5)Beth A.
Great service, fast, and my drinks always taste great!
(5)Hunter M.
I hit this place everyday. They are by far the fastest Starbucks Ive ever been to. Sad to see some of the old employees move on..Brandon was a pretty awesome GM. Always said hello, and made you feel like you were walking into his home! Keep up the good work. I will be back.
(5)Larry T.
Very nice little shop with quality staff. Not real wheelchair friendly as there is always a lot of display product narrowing the aisles.
(3)Angela C.
Love the drive thru at this location. They keep it moving pretty quick and are always friendly.
(4)Krissy L.
Almost always quick and professional. The get my order right. They are friendly and classy. James works weekends. He is handsome young guy who teases about wearing his pjs to work because I always show up in mine thru the drive thru. Even though sometimes Starbucks tastes strong I love it and would pick it first
(4)Charleen M.
Okay, so I love Starbucks ~ actually their caramel macchiatos: * whole milk, single venti, no foam, extra whipped cream, upside down, caramel macchiato! NICKIE (at this specific location) makes THE SMOOTHEST caramel macchiatos . . . ever . . . every single time! I have found EVERY employee at this location to be courteous, friendly, outgoing, kind . . . and they even have puppy bones!!!
(5)Alexandra G.
This is one of the friendliest Starbucks I have ever experienced! The staff have a common goal of treating everyone, including each other, with respect and joy. The friendliness is contagious!!! Stop by and see what I mean! Patio even has misters!
(5)Tom M.
The and food are always great, but the best part about this particular location is the atmosphere. They have very friendly people who ACTUALLY REMEMBER your name and what you like to drink.One of their employees, Leigha, recommended the Feta and Spinach sandwich, which I'd never had before. LOVED IT!!
(4)Sara C.
Slow service, not always the most pleasant staff but my drink has never been messed up.
(2)Mo H.
I wish there were more independent coffee shacks around but it seems that for convenience sake, there is always a Starbucks. With that said... I met a friend at Starbucks the other day, it is always pretty nice because of the outdoor patios. This is a stand alone location which makes parking super great. Howie-my new 4-legger needs to continue to work on his socialization skills. So this was a perfect opportunity. Well, lets just say Howie enjoyed the cigarette butts on the ground and chewed gum that the staff does not clean up. Well, I would expect the person who was smoking or chewing gum to dispose of their trash in the bin, but there was NO bin outside. Now that seemed odd to me. Anyway, they should keep a tidy environment. The peppermint latte I had ordered was pretty darn good. There are only 5 tables on the patio and no umbrellas? really? I know it is winter but the sun is so bright it would have been nice. For the size of the place I was surprised that their patio was not larger. All in all an OK adventure.
(3)