Me and my family went here today and it was horrible! Burger and fries were cold. We got are son some mac and cheese....well it was cold also. This as are first and last time going to this establishment. There was nothing that was yumm about it.
(1)
Kristin W.
Red Robin is one of those places that takes me back to my childhood. Growing up in the Seattle area, it was one of those fun places that we always went for birthdays or just special nights out. It was a real treat to go to the original location and when I turned 21, my girlfriends and I found ourselves sitting out on the Seattle waterfront far too often. Fast forward to 2013...when did this place get so freaking expensive?! I'm not sure why I am surprised, but I am. Just like every other mediocre chain restaurant, prices go up, service and quality go down. I'm left with serious eating remorse and I'm kicking myself for dropping $45 on a meal last night that could have been spent in one of our far superior local establishments. I have been getting the Bleu Ribbon Burger since it was introduced to the menu years ago, but last night I didn't feel like spending $10.79 on one burger so I went with the Patty Melt. It was good enough, and I was pleased. I do love the Red Robin fries and I'm a sucker for their honey mustard. I finished my basket of food and I was actually pretty full. Maybe I didn't need that big burger after all. My husband had the Veggie Burger. Kids had the Pizza and the Mac and Cheese. No complaints. Our waitress was nice and fairly attentive. It wasn't busy and we were seated right away. Drinks took longer than usual to come out but that's because our waitress dropped my husband's beer. No big deal, accidents happen. I had a good view of the kitchen and watched one worker stand around and play on his phone for a good chunk of time we were there. (Employees on their cell phones while working really irks me). We were seated under the air conditioning so it was really cold. (Someone once told me that keeping a restaurant really cold was a way to move people out quicker. Not sure if that's what they were going for, but it's always on my radar now.) I'd like to say that I have learned my lesson, but I'm sure I will be back because my memories of the past always seem to win.
(3)
Heather C.
I have eaten at this location for free the last 8 times I've been there or ordered from them...I think I'm finally done. They can't get an order right to save their lives. They try, I'll give em that. They've re-fired my order three times to get it right more than once and they've not charges me for to go orders just to get them wrong anyway more than once. Terrible. If you're looking for a place to eat that doesn't take three hours and three re-fires to get you your food, you're better off staying home and ordering Jimmy Johns.
(1)
Tyler Z.
Yes, it's a chain. Yes, the service is OFTEN lackluster. Yes, it's a small step above fast food. But I'll be damned I gotta have some Clucks N Fries every now and then! The big fat fries with house seasoning salt work so perfectly to soak up buffalo and ranch sauces. It's a splurge meal that I deserve every once in a while. They keep trying to put different lipstick on this pig. Bar items, Menu changes, Specials, etc... but we all see right through it. It's still the same Red Robin and that's all I want it to be. If you're really hedonistic you can become Red Robin Royalty which means you're a glutton beyond belief and they will reward you for it. You can even carry a round a plastic card to prove it.
(4)
kathy j.
Quite frankly this is an over priced average burger joint. They have bottomless fries and drinks but how many drinks do you need. I have never been impressed with red robin.
(3)
Troy H.
Seated in the bar so we can watch the MNF game. Waitress took our orders and we watched for 10 minutes as the bartender played on his phone before noticing our order. Then taking his sweet ass time to bring out drinks. Younger generations and technology = shitty service. I will never come here again.
(1)
Jasmine C.
Went here recently late (within an hour of closing) and felt like we were inconveniencing the staff by eating here. The food was slow and dry. I just feel like I overpaid for not very good food and service. I think I'll stick to one of the fast food restaurants when I am in this area.
(2)
Jeffrey S.
I don't go out to eat a lot when I'm in Arizona. But inexplicably, I've been to this Red Robin twice. What I can say is that the service has been good both times. Both times were crowded, busy nights. The first, I was just there for dessert, but the place was slammed. They took care of the dessert and we were set. The shake I had? Well.....the service was good, anyways. The second time I came in a large group. We were kinda picky, and the server was on top of it, taking care of every request. I got to see lots of dishes delivered, and I still think the winner here is the giant mud pie. Everything else is second place--maybe the fries are a thing because they're AYCE, but they don't touch the pie. The food is sound. Fine. It makes for a good place to take a big group and everyone can order stuff that they recognize.
(3)
Saul F.
Red Robin!..what can I say..besides that the burgers,services,staff is awesome!!..Been coming here for yrs my wife and I and the family. Never bad service and food,besides the very salty fries today but they fixed it quick. So no worries this place is awesome!..
(3)
Kayla A.
We go to red Robin frequently but we have never had an experience turn out the way it did. First off, we wanted 2 different fries, one regular and one parmesan. We were told that it's only one bottomless friends per 4 people therefore the 2 of us couldn't have that. .. But at any other Red Robin it's fine. The fries they brought out were barely warm, you could tell they were left under the heat lamp. We ordered mushrooms and mozzarella sticks, the mozzarella sticks were good but the mushrooms weren't cooked right, and the breading on them were gross. Our basket was filled with sauce and then covered with mushrooms to hide that they spilt sauce. The "nacho cheese" for the burger was disgusting and cold, when you think nachos, you don't think cold sauce. The burger didn't taste good either and usually they are fine. For some reason this Red Robin isn't good. I don't recommend going to this one, save your money.
(1)
Amber F.
Had a great late lunch after work. Redrobin is always a good place to eat but this occasion was exceptionally great! Sydney in the bar area was an excellent waitress! She made sure we always had enough bottomless fries as well as dipping sauce. Best service I've ever received at this location.
(4)
Dalia G.
This place is disgusting. I had a better experience at tempe. The waiter was hardly there and when he brought out my appetizer he also brought out 2 small plates my plate was dirty, you could see oil and fingerprints. I told him I needed a new plate so he brought me one. We ordered when our food came out again you could see the fingerprints on the plate. Talk about unsanitary. Took one bite and I couldn't continue eating. I called for the manager he was the worse I explained the situation and he said how else are they suppose to hold the plate!!! I've worked in a restaurant before and what he told me was completely insane. The to go box had oil and fingerprints all over it. He said they use gloves to get the box and then he said they didn't and to top it off he didn't apologized. Never again.
(1)
Anna G.
My kids love Red Robin and we end up there for family gatherings often. We used to love coming here but like other reviewers have stated the quality has declined. Fry portions are smaller and nobody wants to continually beg for "bottomless" fries. I was excited with what I thought was an improvement in the kids meal only to be dissaponted when my son ordered from the new larger portions menu only to recieve a very tiny portion of pasta. I couldn't imagine what the standard size portion of the pasta would have been. I wish I would have taken a picture. The manager brought us some additional pasta but it wasn't much at all. My 8 year old decided we wouldn't be coming back which is huge considering we used to come once a month at his request.
(2)
Barbara M.
Stopped by on a chilly May night!!! Yes, you read that right . chilly in AZ.. In May!!!! Anyway... Our party of four thoroughly enjoyed our orders and can't say enough nice things about out waitress Bernadette. The Black and Bleu burger was DELICIOUS!!!
(5)
Josh B.
Met up with some friends for our B-Day month burger via their rewards program. Just about everything was as expected from Red Robins. Ok food. Ok service. My folly comes with their new electronic pay stations at your table. I do like that they are trying to evolve with the times; however, we had an error occur when we tried to use it. It took around 20-30 min to get it resolved after dealing with our server, the manager and the third person who didn't even introduce themselves. My complaint comes from having to take an extra 20-30 min to resolve an issue with their system and then not even getting compensated. My recommendation, get your free burger once a year but avoid other wise. Better burger places in the valley like Giant Hamburgers, Haven Burger or Chuck Box.
(2)
Mabel R.
#notmyredrobin. The chain has been going through lots of changes and unfortunately, not for the better. I used to love their wings and really thought they were some of the best around. And now, they are terrible! Opt for the Rib Tips instead. I'm not a fan of the smaller plates they serve the food on. Felt like my burger n sides were ready to fall off and no room for ketchup so I can dip my food. Also, I've been ordering the Keep It Simple burger for years and have consistently been served a juicy, well sized patty that is cooked right. However, on my last visit I received an overcooked, dry, small patty after I asked for no pink. This really did look like something you'd get at a fast food joint. Unfortunately, I'm done with this place and do not plan on returning.
(2)
Celeste S.
Red Robin is a good burger joint ,my burger was cooked perfect for me lots of bacon (ie pig out burger). Lots of fries. Very busy place. They also have lots of speciality drinks, milkshakes. Very nice place too hang out with friends. I really like red robin. Good variety of burgers,salads. The french onion soup is really good if your husband doesn't steal your cheese. And our friend had clam chowder he said it was very good. So all in all its a great place too meet friends hang out and visit.
(4)
Kim F.
I had family visiting from out of state. They never ate at red robin. I told them how great this place was. There were 9 of us. My bill was over $200. I never had so many clusters happen in one place. Service horrible. Food even worse. Uncooked vegetables in the soup. Nothing was bottomless. Half of the people got to eat first. It was my worst experience in a restaurant. They comped me for 2 meals. Aren't they special. They can keep their comp, food, and anything else they have to offer. Horrible.
(1)
Yvette J.
I've gone here often over the last few years and it went from ok to uhhh don't know if I'll be back. Most recently they had a redo of the inside and obviously some serious upgrading or training of the kitchen and wait staff..my last trip was absolutely excellent. So much so I called the manager over just to give him and his staff a compliment. I was only there for the free birthday burger..expecting to be disappointed but whatever it was going to be free... but I was very pleasantly surprised. Off my last visit it would have been 5 stars...the previous 3 visits would have been 1 to 3 stars..so we'll settle on 4 for the improvement!
(4)
Sabrina O.
I shouldn't even be giving this place 1 star.. That's being generous! We were the first people to walk into the restaurant of 3 groups the same size as ours and were the last to be seated. We waited 5-10 minutes to be sat in a almost empty restaurant. Then waited another 10 minutes to even see our waitress to put in a drink order. Noticing how slow the service was going we figured we should put in our food order as well. We didn't receive our food for 40 minutes. You wouldve thought we had the most complicated order ever!! A regular burger shouldn't take that long. Needless to say we're unsatisfied and didn't see our waitress again until the check arrived. We were never checked in on or asked if we needed anything. This is the worse customer service I have ever received in a long time. And I am sympathetic when it comes to less than par customer service if there are special circumstances (busy day, understaffing, etc.) but there was no reason for this HORRIBLE customer service.
(1)
Nina H.
Red Robin is always amazing! Big meals for great price and always delicious. Came here on many occasions and was never disappointed.
(5)
Mike K.
I had the Black and Blue burg, the wife had a Bonzai burg. Both very good and flavorful. Server Alex was very attentive. We love the new decor. We will be back.
(5)
Mike C.
This used to be our favorite family restaurant, not any more. They have been going through a lot of changes as the other reviewers have noted, and change here is not for the better. First off we always have to wait. I understand waiting if there is a wait, but not when the place is half or more empty. Every time they offer the same excuse. A server called in sick. Actually 4-5 would have to have called in, but I don't believe them regardless. It's this way all the time. They serve 'bottomless' fries, which is great for kids. However, now you have to plan on the first batch and those that actually come with your sandwich being cold. They'll say they are sorry and bring more in 15 minutes. They have an elaborate allergy procedure, which is important to us, and the kitchen will mess up the first and maybe second time anyway. Other than the time it's not so bad when you expect it. Refills are hit or miss depending on the server but generally better than most places. The food itself is still about as good as it always has been, it just takes a lot longer now. If you complain to the manager (assuming there is a real issue) he will handle it well, say he's sorry, and usually comp the wrong meal. He'll say they are better than this and ask for another chance. Unfortunately there's only so many of those to be had.
(2)
Luis A.
I had a good experience. We were say quickly, and the young lady who sat us was nice and made small talk. Our server did an amazing job waiting on us. Thanks Jaimie. If you have never been here, it's good burgers and awesome bottomless fries. Red tavern double is very delicious with a great price tag. I also liked the decor with all the fun art.
(4)
Kaytlin M.
Horrible experience! Waited at least 15 minutes before a server greeted us, our waters were empty most of the night and my food came out wrong and the fries cold. Both our plates were taken back and remade but it tasted horrible. You would think they would take someone having a severe food allergy a little more serious. Our server checked on us once the whole night to fill up our waters right after we had already paid. I'm a server so I'm not being mean, I just know how you should treat your guests. The only good part of the night was having my food taken off the bill. I will not be back.
(1)
Bob M.
Service is great. Fries are nice. Burgers are just ho hum. I don't get why everyone praises this place. It's a bit high priced for what you get. Servers are nice. And they don't have any fat chicks, that's a plus
(2)
Lacey L.
Food was OK, service was OK. Checked my bank balance today and $2.15 more than I signed for was withdrawn from my account. Stealing from your customers is not OK. Will NEVER be back to this Red Robin.
(1)
Kina H.
Great customer service. My food was messed up and the manager remade it and took it off my bill. I'll be back.
(5)
Scott H.
Normally 4 stars, but not today. One of my pet peeves is asking me how I want my burger cooked and then cooking it however you want. If you don't know how to make a burger to order, then don't ask. I ask for well done and get medium. Service from Lindsay was great.
(3)
Adam H.
I used to work at Red Robin and, every once in a while, I get a craving for their burgers. I have been to this location a few times and it has always been fine but this is the first time I have returned since the branding has changed to try to reflect a more upscale atmosphere. The changes are, sadly, not good. I already groaned when they insisted on now calling their "chipotle mayo" "chipotle aoli." Clearly "aoil" costs more than "mayo" so that's a reason why the prices have gone up. In addition, the "garlic fries" that come with an upcharge used to have real garlic on them but now come with a simple seasoning. Additionally, our fries that came with the burger were cold, so we asked for fresh fries. When we received those, they were cold, as well. When we followed up they insisted thay they were taken out fresh. If that is he case, there is something seriously wrong with the equipment. We spoke with the manager but he did not seem to care and did not offer any real consolation and treated us as if we were just being difficult. Needless to say, when I need to get my Red Robin fix in the future, it will be elsewhere.
(2)
Craig C.
I have eaten here several times and normally have a pleasant time. However, this time we had a waitress that was slow and we had to keep asking for more "endless" fries and refills on drinks. It is much better when the waitress is paying attention. It would not have been bad, but the restaurant was slow and should not have been that way. The food was still tasty. I got the A-1 peppercorn and it was very good. Just wish the service would have been what we were used to there.
(2)
Ashley A.
Me and my hubby love going to this location. Everyone knows our name, they even ask me if they want to start extra crispy fries {I have a problem} when we get there. They know what we like and always do their best. Word to the wise: Do NOT sit anywhere but the bar and beware of the creepy manager {you'll know who, trust me} because he'll {did I just drop the gender there?} try to 'save the table' when there was a mistake in the kitchen, instead of just comping the food like a NORMAL person. They have gone through a few GMs but the most recent one seems to have his head on straight and the staff turn over isn't as bad as it was.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Hipster Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Jason C.
Me and my family went here today and it was horrible! Burger and fries were cold. We got are son some mac and cheese....well it was cold also. This as are first and last time going to this establishment. There was nothing that was yumm about it.
(1)Kristin W.
Red Robin is one of those places that takes me back to my childhood. Growing up in the Seattle area, it was one of those fun places that we always went for birthdays or just special nights out. It was a real treat to go to the original location and when I turned 21, my girlfriends and I found ourselves sitting out on the Seattle waterfront far too often. Fast forward to 2013...when did this place get so freaking expensive?! I'm not sure why I am surprised, but I am. Just like every other mediocre chain restaurant, prices go up, service and quality go down. I'm left with serious eating remorse and I'm kicking myself for dropping $45 on a meal last night that could have been spent in one of our far superior local establishments. I have been getting the Bleu Ribbon Burger since it was introduced to the menu years ago, but last night I didn't feel like spending $10.79 on one burger so I went with the Patty Melt. It was good enough, and I was pleased. I do love the Red Robin fries and I'm a sucker for their honey mustard. I finished my basket of food and I was actually pretty full. Maybe I didn't need that big burger after all. My husband had the Veggie Burger. Kids had the Pizza and the Mac and Cheese. No complaints. Our waitress was nice and fairly attentive. It wasn't busy and we were seated right away. Drinks took longer than usual to come out but that's because our waitress dropped my husband's beer. No big deal, accidents happen. I had a good view of the kitchen and watched one worker stand around and play on his phone for a good chunk of time we were there. (Employees on their cell phones while working really irks me). We were seated under the air conditioning so it was really cold. (Someone once told me that keeping a restaurant really cold was a way to move people out quicker. Not sure if that's what they were going for, but it's always on my radar now.) I'd like to say that I have learned my lesson, but I'm sure I will be back because my memories of the past always seem to win.
(3)Heather C.
I have eaten at this location for free the last 8 times I've been there or ordered from them...I think I'm finally done. They can't get an order right to save their lives. They try, I'll give em that. They've re-fired my order three times to get it right more than once and they've not charges me for to go orders just to get them wrong anyway more than once. Terrible. If you're looking for a place to eat that doesn't take three hours and three re-fires to get you your food, you're better off staying home and ordering Jimmy Johns.
(1)Tyler Z.
Yes, it's a chain. Yes, the service is OFTEN lackluster. Yes, it's a small step above fast food. But I'll be damned I gotta have some Clucks N Fries every now and then! The big fat fries with house seasoning salt work so perfectly to soak up buffalo and ranch sauces. It's a splurge meal that I deserve every once in a while. They keep trying to put different lipstick on this pig. Bar items, Menu changes, Specials, etc... but we all see right through it. It's still the same Red Robin and that's all I want it to be. If you're really hedonistic you can become Red Robin Royalty which means you're a glutton beyond belief and they will reward you for it. You can even carry a round a plastic card to prove it.
(4)kathy j.
Quite frankly this is an over priced average burger joint. They have bottomless fries and drinks but how many drinks do you need. I have never been impressed with red robin.
(3)Troy H.
Seated in the bar so we can watch the MNF game. Waitress took our orders and we watched for 10 minutes as the bartender played on his phone before noticing our order. Then taking his sweet ass time to bring out drinks. Younger generations and technology = shitty service. I will never come here again.
(1)Jasmine C.
Went here recently late (within an hour of closing) and felt like we were inconveniencing the staff by eating here. The food was slow and dry. I just feel like I overpaid for not very good food and service. I think I'll stick to one of the fast food restaurants when I am in this area.
(2)Jeffrey S.
I don't go out to eat a lot when I'm in Arizona. But inexplicably, I've been to this Red Robin twice. What I can say is that the service has been good both times. Both times were crowded, busy nights. The first, I was just there for dessert, but the place was slammed. They took care of the dessert and we were set. The shake I had? Well.....the service was good, anyways. The second time I came in a large group. We were kinda picky, and the server was on top of it, taking care of every request. I got to see lots of dishes delivered, and I still think the winner here is the giant mud pie. Everything else is second place--maybe the fries are a thing because they're AYCE, but they don't touch the pie. The food is sound. Fine. It makes for a good place to take a big group and everyone can order stuff that they recognize.
(3)Saul F.
Red Robin!..what can I say..besides that the burgers,services,staff is awesome!!..Been coming here for yrs my wife and I and the family. Never bad service and food,besides the very salty fries today but they fixed it quick. So no worries this place is awesome!..
(3)Kayla A.
We go to red Robin frequently but we have never had an experience turn out the way it did. First off, we wanted 2 different fries, one regular and one parmesan. We were told that it's only one bottomless friends per 4 people therefore the 2 of us couldn't have that. .. But at any other Red Robin it's fine. The fries they brought out were barely warm, you could tell they were left under the heat lamp. We ordered mushrooms and mozzarella sticks, the mozzarella sticks were good but the mushrooms weren't cooked right, and the breading on them were gross. Our basket was filled with sauce and then covered with mushrooms to hide that they spilt sauce. The "nacho cheese" for the burger was disgusting and cold, when you think nachos, you don't think cold sauce. The burger didn't taste good either and usually they are fine. For some reason this Red Robin isn't good. I don't recommend going to this one, save your money.
(1)Amber F.
Had a great late lunch after work. Redrobin is always a good place to eat but this occasion was exceptionally great! Sydney in the bar area was an excellent waitress! She made sure we always had enough bottomless fries as well as dipping sauce. Best service I've ever received at this location.
(4)Dalia G.
This place is disgusting. I had a better experience at tempe. The waiter was hardly there and when he brought out my appetizer he also brought out 2 small plates my plate was dirty, you could see oil and fingerprints. I told him I needed a new plate so he brought me one. We ordered when our food came out again you could see the fingerprints on the plate. Talk about unsanitary. Took one bite and I couldn't continue eating. I called for the manager he was the worse I explained the situation and he said how else are they suppose to hold the plate!!! I've worked in a restaurant before and what he told me was completely insane. The to go box had oil and fingerprints all over it. He said they use gloves to get the box and then he said they didn't and to top it off he didn't apologized. Never again.
(1)Anna G.
My kids love Red Robin and we end up there for family gatherings often. We used to love coming here but like other reviewers have stated the quality has declined. Fry portions are smaller and nobody wants to continually beg for "bottomless" fries. I was excited with what I thought was an improvement in the kids meal only to be dissaponted when my son ordered from the new larger portions menu only to recieve a very tiny portion of pasta. I couldn't imagine what the standard size portion of the pasta would have been. I wish I would have taken a picture. The manager brought us some additional pasta but it wasn't much at all. My 8 year old decided we wouldn't be coming back which is huge considering we used to come once a month at his request.
(2)Barbara M.
Stopped by on a chilly May night!!! Yes, you read that right . chilly in AZ.. In May!!!! Anyway... Our party of four thoroughly enjoyed our orders and can't say enough nice things about out waitress Bernadette. The Black and Bleu burger was DELICIOUS!!!
(5)Josh B.
Met up with some friends for our B-Day month burger via their rewards program. Just about everything was as expected from Red Robins. Ok food. Ok service. My folly comes with their new electronic pay stations at your table. I do like that they are trying to evolve with the times; however, we had an error occur when we tried to use it. It took around 20-30 min to get it resolved after dealing with our server, the manager and the third person who didn't even introduce themselves. My complaint comes from having to take an extra 20-30 min to resolve an issue with their system and then not even getting compensated. My recommendation, get your free burger once a year but avoid other wise. Better burger places in the valley like Giant Hamburgers, Haven Burger or Chuck Box.
(2)Mabel R.
#notmyredrobin. The chain has been going through lots of changes and unfortunately, not for the better. I used to love their wings and really thought they were some of the best around. And now, they are terrible! Opt for the Rib Tips instead. I'm not a fan of the smaller plates they serve the food on. Felt like my burger n sides were ready to fall off and no room for ketchup so I can dip my food. Also, I've been ordering the Keep It Simple burger for years and have consistently been served a juicy, well sized patty that is cooked right. However, on my last visit I received an overcooked, dry, small patty after I asked for no pink. This really did look like something you'd get at a fast food joint. Unfortunately, I'm done with this place and do not plan on returning.
(2)Celeste S.
Red Robin is a good burger joint ,my burger was cooked perfect for me lots of bacon (ie pig out burger). Lots of fries. Very busy place. They also have lots of speciality drinks, milkshakes. Very nice place too hang out with friends. I really like red robin. Good variety of burgers,salads. The french onion soup is really good if your husband doesn't steal your cheese. And our friend had clam chowder he said it was very good. So all in all its a great place too meet friends hang out and visit.
(4)Kim F.
I had family visiting from out of state. They never ate at red robin. I told them how great this place was. There were 9 of us. My bill was over $200. I never had so many clusters happen in one place. Service horrible. Food even worse. Uncooked vegetables in the soup. Nothing was bottomless. Half of the people got to eat first. It was my worst experience in a restaurant. They comped me for 2 meals. Aren't they special. They can keep their comp, food, and anything else they have to offer. Horrible.
(1)Yvette J.
I've gone here often over the last few years and it went from ok to uhhh don't know if I'll be back. Most recently they had a redo of the inside and obviously some serious upgrading or training of the kitchen and wait staff..my last trip was absolutely excellent. So much so I called the manager over just to give him and his staff a compliment. I was only there for the free birthday burger..expecting to be disappointed but whatever it was going to be free... but I was very pleasantly surprised. Off my last visit it would have been 5 stars...the previous 3 visits would have been 1 to 3 stars..so we'll settle on 4 for the improvement!
(4)Sabrina O.
I shouldn't even be giving this place 1 star.. That's being generous! We were the first people to walk into the restaurant of 3 groups the same size as ours and were the last to be seated. We waited 5-10 minutes to be sat in a almost empty restaurant. Then waited another 10 minutes to even see our waitress to put in a drink order. Noticing how slow the service was going we figured we should put in our food order as well. We didn't receive our food for 40 minutes. You wouldve thought we had the most complicated order ever!! A regular burger shouldn't take that long. Needless to say we're unsatisfied and didn't see our waitress again until the check arrived. We were never checked in on or asked if we needed anything. This is the worse customer service I have ever received in a long time. And I am sympathetic when it comes to less than par customer service if there are special circumstances (busy day, understaffing, etc.) but there was no reason for this HORRIBLE customer service.
(1)Nina H.
Red Robin is always amazing! Big meals for great price and always delicious. Came here on many occasions and was never disappointed.
(5)Mike K.
I had the Black and Blue burg, the wife had a Bonzai burg. Both very good and flavorful. Server Alex was very attentive. We love the new decor. We will be back.
(5)Mike C.
This used to be our favorite family restaurant, not any more. They have been going through a lot of changes as the other reviewers have noted, and change here is not for the better. First off we always have to wait. I understand waiting if there is a wait, but not when the place is half or more empty. Every time they offer the same excuse. A server called in sick. Actually 4-5 would have to have called in, but I don't believe them regardless. It's this way all the time. They serve 'bottomless' fries, which is great for kids. However, now you have to plan on the first batch and those that actually come with your sandwich being cold. They'll say they are sorry and bring more in 15 minutes. They have an elaborate allergy procedure, which is important to us, and the kitchen will mess up the first and maybe second time anyway. Other than the time it's not so bad when you expect it. Refills are hit or miss depending on the server but generally better than most places. The food itself is still about as good as it always has been, it just takes a lot longer now. If you complain to the manager (assuming there is a real issue) he will handle it well, say he's sorry, and usually comp the wrong meal. He'll say they are better than this and ask for another chance. Unfortunately there's only so many of those to be had.
(2)Luis A.
I had a good experience. We were say quickly, and the young lady who sat us was nice and made small talk. Our server did an amazing job waiting on us. Thanks Jaimie. If you have never been here, it's good burgers and awesome bottomless fries. Red tavern double is very delicious with a great price tag. I also liked the decor with all the fun art.
(4)Kaytlin M.
Horrible experience! Waited at least 15 minutes before a server greeted us, our waters were empty most of the night and my food came out wrong and the fries cold. Both our plates were taken back and remade but it tasted horrible. You would think they would take someone having a severe food allergy a little more serious. Our server checked on us once the whole night to fill up our waters right after we had already paid. I'm a server so I'm not being mean, I just know how you should treat your guests. The only good part of the night was having my food taken off the bill. I will not be back.
(1)Bob M.
Service is great. Fries are nice. Burgers are just ho hum. I don't get why everyone praises this place. It's a bit high priced for what you get. Servers are nice. And they don't have any fat chicks, that's a plus
(2)Lacey L.
Food was OK, service was OK. Checked my bank balance today and $2.15 more than I signed for was withdrawn from my account. Stealing from your customers is not OK. Will NEVER be back to this Red Robin.
(1)Kina H.
Great customer service. My food was messed up and the manager remade it and took it off my bill. I'll be back.
(5)Scott H.
Normally 4 stars, but not today. One of my pet peeves is asking me how I want my burger cooked and then cooking it however you want. If you don't know how to make a burger to order, then don't ask. I ask for well done and get medium. Service from Lindsay was great.
(3)Adam H.
I used to work at Red Robin and, every once in a while, I get a craving for their burgers. I have been to this location a few times and it has always been fine but this is the first time I have returned since the branding has changed to try to reflect a more upscale atmosphere. The changes are, sadly, not good. I already groaned when they insisted on now calling their "chipotle mayo" "chipotle aoli." Clearly "aoil" costs more than "mayo" so that's a reason why the prices have gone up. In addition, the "garlic fries" that come with an upcharge used to have real garlic on them but now come with a simple seasoning. Additionally, our fries that came with the burger were cold, so we asked for fresh fries. When we received those, they were cold, as well. When we followed up they insisted thay they were taken out fresh. If that is he case, there is something seriously wrong with the equipment. We spoke with the manager but he did not seem to care and did not offer any real consolation and treated us as if we were just being difficult. Needless to say, when I need to get my Red Robin fix in the future, it will be elsewhere.
(2)Craig C.
I have eaten here several times and normally have a pleasant time. However, this time we had a waitress that was slow and we had to keep asking for more "endless" fries and refills on drinks. It is much better when the waitress is paying attention. It would not have been bad, but the restaurant was slow and should not have been that way. The food was still tasty. I got the A-1 peppercorn and it was very good. Just wish the service would have been what we were used to there.
(2)Ashley A.
Me and my hubby love going to this location. Everyone knows our name, they even ask me if they want to start extra crispy fries {I have a problem} when we get there. They know what we like and always do their best. Word to the wise: Do NOT sit anywhere but the bar and beware of the creepy manager {you'll know who, trust me} because he'll {did I just drop the gender there?} try to 'save the table' when there was a mistake in the kitchen, instead of just comping the food like a NORMAL person. They have gone through a few GMs but the most recent one seems to have his head on straight and the staff turn over isn't as bad as it was.
(3)