Came in for my free egg sandwich for my birthday. Staff is great but the eggs left something to be desired will stick to bagel and a shmear next time.
(3)
Mike S.
Good bagels good coffee good people, enough said. I have bagels here at least twice a month and the staff is alway courteous and caring. The bagels are always fresh when I come in, and the coffee is always hot. If you're in the area stop by give him a chance. I know I will continue to come here twice a month.
(5)
Jen T.
Never go on a busy morning! We went on a Saturday at 9:30 am and they were out of a lot of bagels, all 4 coffee dispensers were empty and it took 15 minutes to get our food to go... after ordering! It was a cluster! They gave our food to someone else and it took 5 minutes for the lady to make an iced coffee.. from the menu, not customized. The food was fine, but this quick service restaurant was in the weeds and super slow.
(2)
Mike C.
We went by there today after first driving past it to a preferred place miles farther away only to find the other place closed for remodeling. We should have just kept going. It's so obvious the staff and managers at this Einsteins just couldn't care less.
(2)
Alma B.
NO! Do you want a bagel? Do you really want one? Ok, since you insist, there is a trader joes, a fry's and a Walmart nearby. Pick one of those places and buy yourself some bagels. Just don't come here, they don't deserve you. The service will be horrible. They will take a long time to take your order, even longer to make your food, and you will stand there waiting for your food wondering how there can be 6 employees behind the line with no other orders ahead of you and it's been 15 minutes and you still have no food. Once you finally receive your food, you will leave ASAP because you can't stand the incompetence and also you want to eat in a place that does not look like a high school cafeteria after a food fight. When you get home, your order will be wrong. You have been warned.
(1)
Rhea M.
Eat there at your own risk! If possible, I would have rated no stars. Not only do the staff find it a challenge to get your order right (pick a bagel, any bagel) but the staff evidently don't know how to use a broom or kitchen towel. At 9:00 a.m, the tables and chairs were littered with food from previous customers and the floor was covered with food as well. The birds were having a feast with the food scattered outside. With the obvious lack of cleanliness seen on simple observation, you have to wonder what's going on behind the scenes.
(1)
Andrea M.
My favorite bagel shop in the area. It can get hectic on weekend mornings, but no more than other bagel shops in the area. The quality is great, and the keep the place clean. I keep coming back. They also take pre-orders. Want a half dozen for home or want to make sure your one favorite will be there for breakfast? Call before you drive over, and they'll have a fresh batch waiting.
(5)
Nick F.
Poor selection, worse customer service, and $16 for 2 bagels with cheese and egg and an orange juice. Go to your local grocery store and buy your own dozen. Read similar reviews. AVOID!!!!
(2)
Robert L.
Thank God, it wasn't busy because the service was so slow. Manager was not impressive, she ignored that I was standing in front of the register and helped the next person in line then when that customer insisted I go first she acted like it was such a big deal to delete part of the previous customers order. She actually glared at me?! Bagels were stale and blah as usual. I hate coming here and I only come here to satisfy my kids. This store also doesn't deliver the bagels to your table. They acted like I was self entitled when I raised hand at my table after my name was called. Another glare from the manager followed by a "there is no way in hell l'm delivering these to your table look". Awesome!
(2)
Elisabeth H.
Einstein's redeemed itself this morning!! I feel like it can be hit our miss if they have their act together. Today they had grab and go bagels ready, they were quick friendly and awesome! Please keep people like who were working this morning. Because of these ladies I'll be back more often!
(5)
Larry M.
They don't even tell you that it's your responsibility to take a bag of chips with your take out order, so people walk out all the time paying for chips they don't get? No more of this place.
(1)
Nicole G.
The order taker was friendly and entered the correct order. There was only a couple people ahead of us. The actual cashier experience was terrible. She was the only cashier/drink maker/drink server working and the customers in front of her had to stand and wait 10+ minutes to just pay for their food!! Management is terrible if they think Sunday brunch time can be efficiently done with such little staff!! I typically love Einstein's but after this visit I don't have any urge to rush back in!
(2)
Victoria R.
I love Einstein but that was by far the WORST EXPERIENCE I have ever had. No one was smiling, no one said hello and I had to ask for someone to help me. It looked like they were all forced to be there and hated their lives. My bagel with cream cheese - with no one in line - took 10 minutes to be made. I asked for my food to go, they had it placed in sit-in plates. I asked for it to be placed to go and the man helping me looked at me and said "oh....I guess It did say to go..." I will not be going back to that location - EVER.
(1)
Monique H.
This place disappoints. One time I came in and they stuffed my bagel and lox with so many capers that it inedible, I had to flick them all off. The last time I came in (and I do mean last) there were a group of teens working... well not actually working but standing around talking and playing tricks on each other. When they finished making my bagel they just let it sit there and didn't bother calling my name. I had to interrupt them and ask them if I could have my bagel. It's disappointing because I use to come in this place often and the service was quick and friendly but they must be under new management now.
(2)
Emma D.
What is it with this location. I had a completely different view of Einstein Bagels before engineering this store. They could do no wrong in my eyes. Now I am terrified that more stores exist out there like this one. The bathrooms were dirty, It was dead inside and I know why now. All the food was stale when I got in my car and opened the wrapping. I thought I was going to gag. The only plus is that the guy that made my sandwich was friendly, even though he continually returned to me to tell me they were out of almost everything I ordered. Why can't you order in advance? That's what good employees and managers do. My recommendation is for the owner of this particular location to fire his son, cause that's clearly why the manager still has his job, which is my last complaint. The manager didn't smile once the entire time I was there and was extremely non approachable.
(2)
Brenda V.
If I could give this Einstein bagel 0 stars I would. I have been in here twice and both times they had very little selections for bagels. The second time I went was during prime breakfast hours and they still did not have the items I wanted. When I left one of the workers very sarcastically said "have a great day". When I turned around as I was leaving her and one of the other workers were smiling and laughing at me. This one is VERY close to where I live but I will be taking my business elsewhere from now on....
(1)
Rob R.
This store SUCKS! DO NOT GO HERE! In the last month, we have walked in, and immediately walked out as the NEVER have bagels. There were 4 kinds there today, if that. I actually had to ask if they made bagels there. The customer service sucks even more than the selection. I have almost jumped over the counter on a few occasions. We keep going there like idiots, and end up having to go to a different EB on Val Vista. That one is GREAT! When we went into the Val Vista one today, we talked about how horrible the other store is, and almost every employee has said that they hear about how bad the Gilbert store is all the time. Then, another customer overheard us and she said she lives right next to the Gilbert store and still has to drive to Val Vista one because of how bad this one is. She mentioned that she even complained to a Regional Manager. so she was nice enough to give me his info. BOTTOM LINE. If you like Einstein's Bagels, DO NOT GO TO THIS STORE. They say they make bagels, but they don't. The employees are rude, inconsiderate and could care less what you think. DO NOT GO HERE!
(1)
Emily K.
Customer service is nonexistent here. Employees are not friendly at all. Bagels were good, but not worth the lack I found personality from the employees. Second visit w/ my family of 4. Not a difficult order and not a busy time. Next time we'll drive further to go to Bagel Nosh, Brueggers, or another Einstein on Val Vista where hopefully the employees will be less robotic.
(1)
John C.
Nice neighborhood location with an adequate seating area. The menu is the standard Einstein menu however I had a Thintastic egg sandwich and it was prepared very well (looked like the picture on the menu board). Restaurant was clean but he men's room could have used a good scrubbing. Good coffee is an Einstein plus.
(3)
Kaitlyn W.
The pumpkin walnut bagel is amazing. I'm going to be sad when they stop serving it when the season is over. I wish they had more tea options. I don't understand why they don't offer regular hot unsweetened green tea. The atmosphere is always nice and it is always seems to be kept clean.
(4)
A F.
This specific location has extremely slow service and has repeatedly mixed-up my order. It is worth the effort to go to another location and I will never return to this one.
(1)
Philip T.
I so want to like this place. It's in a perfect location, prices are reasonable, food quality is good; but the customer service is bad beyond belief. The people are friendly, but don't seem to understand that servicing the customer is job one. I've waited for 3 or 4 minutes at the counter waiting for someone to take my order. Likewise, I've waited the same time for someone to show up to take my money. Come on guys, it isn't that tough to cross train your employees and have them flex into work stations as people come and go.
(2)
Sandy C.
I love your open-faced Signature Turkey sandwich, Turkey Sausage & Cheddar Egg Sandwich, and Strawberries & Creme Smoothie, but why oh why are you sssooo expensive? You wonder why you rarely have people in here- it's because you charge $8 for a bagel sandwich with meat and some veggies inside. And you have Jack in the Box, KFC, Taco Bell and Starbucks all within the same shopping area as you for breakfast/lunch competition. Note: This place is identical to Noah's (a overpriced sandwich place) that is in California (where I'm from). You will see a lot of similar (if not the same things) at both places.
(3)
Jennifer G.
Tried the 6 cheese bagel. My gawd it was cheesy! Also tried the BLTA on bagel thin and it was pretty good. I love the sauce on it. What I really wanted to update everyone on is that they have a good deal on soup. You can get a cup of soup that is pretty large for 3.95 and it comes with a bagel of your choice. I think thats a pretty good deal. Soups vary day to day... The cheesy broccoli was what I tried and although I wasn't a big fan of it, its still a a great value if you can find a good soup.
(4)
Sarah G.
Totally agree with the other reviewers about Einstein's being overpriced. A small coffee alone costs $1.91 after tax and adding cream cheese to a bagel costs more than the bagel itself. Sure, the bagels are pretty good, but this is Mesa, not New York City. My real beef with this place, though, is the customer service. Although there are always plenty of people behind the counter, I have waited numerous times in a line that reaches the door. On my visit this morning, I saw a customer walk in, see the line, and turn right back around. Also on my visit today, I tried using a coupon for a "free bagel thin with light shmear." The picture in-store advertised the bagel thin with pink cream cheese and my kids were excited to get their bagel with strawberry cream cheese (which is also listed as one of their reduced-fat options, which means "light," right?) When I ordered this, however, I was told that this was not possible because corporate is only allowing them to use ONE kind of light shmear for this promotion. Even the general manager refused to make a substitution, while watching my 3-year-old cry with disappointment (I know, it's a little thing, but come on, he's 3.) So congratulations, Einstein's at Gilbert & Baseline. You've just made a customer never want to return over your refusal to substitute 2 tablespoons of cream cheese. Do you think that's what corporate had in mind?
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : Free Has TV : No Waiter Service : No Caters : Yes
Stephanie W.
Came in for my free egg sandwich for my birthday. Staff is great but the eggs left something to be desired will stick to bagel and a shmear next time.
(3)Mike S.
Good bagels good coffee good people, enough said. I have bagels here at least twice a month and the staff is alway courteous and caring. The bagels are always fresh when I come in, and the coffee is always hot. If you're in the area stop by give him a chance. I know I will continue to come here twice a month.
(5)Jen T.
Never go on a busy morning! We went on a Saturday at 9:30 am and they were out of a lot of bagels, all 4 coffee dispensers were empty and it took 15 minutes to get our food to go... after ordering! It was a cluster! They gave our food to someone else and it took 5 minutes for the lady to make an iced coffee.. from the menu, not customized. The food was fine, but this quick service restaurant was in the weeds and super slow.
(2)Mike C.
We went by there today after first driving past it to a preferred place miles farther away only to find the other place closed for remodeling. We should have just kept going. It's so obvious the staff and managers at this Einsteins just couldn't care less.
(2)Alma B.
NO! Do you want a bagel? Do you really want one? Ok, since you insist, there is a trader joes, a fry's and a Walmart nearby. Pick one of those places and buy yourself some bagels. Just don't come here, they don't deserve you. The service will be horrible. They will take a long time to take your order, even longer to make your food, and you will stand there waiting for your food wondering how there can be 6 employees behind the line with no other orders ahead of you and it's been 15 minutes and you still have no food. Once you finally receive your food, you will leave ASAP because you can't stand the incompetence and also you want to eat in a place that does not look like a high school cafeteria after a food fight. When you get home, your order will be wrong. You have been warned.
(1)Rhea M.
Eat there at your own risk! If possible, I would have rated no stars. Not only do the staff find it a challenge to get your order right (pick a bagel, any bagel) but the staff evidently don't know how to use a broom or kitchen towel. At 9:00 a.m, the tables and chairs were littered with food from previous customers and the floor was covered with food as well. The birds were having a feast with the food scattered outside. With the obvious lack of cleanliness seen on simple observation, you have to wonder what's going on behind the scenes.
(1)Andrea M.
My favorite bagel shop in the area. It can get hectic on weekend mornings, but no more than other bagel shops in the area. The quality is great, and the keep the place clean. I keep coming back. They also take pre-orders. Want a half dozen for home or want to make sure your one favorite will be there for breakfast? Call before you drive over, and they'll have a fresh batch waiting.
(5)Nick F.
Poor selection, worse customer service, and $16 for 2 bagels with cheese and egg and an orange juice. Go to your local grocery store and buy your own dozen. Read similar reviews. AVOID!!!!
(2)Robert L.
Thank God, it wasn't busy because the service was so slow. Manager was not impressive, she ignored that I was standing in front of the register and helped the next person in line then when that customer insisted I go first she acted like it was such a big deal to delete part of the previous customers order. She actually glared at me?! Bagels were stale and blah as usual. I hate coming here and I only come here to satisfy my kids. This store also doesn't deliver the bagels to your table. They acted like I was self entitled when I raised hand at my table after my name was called. Another glare from the manager followed by a "there is no way in hell l'm delivering these to your table look". Awesome!
(2)Elisabeth H.
Einstein's redeemed itself this morning!! I feel like it can be hit our miss if they have their act together. Today they had grab and go bagels ready, they were quick friendly and awesome! Please keep people like who were working this morning. Because of these ladies I'll be back more often!
(5)Larry M.
They don't even tell you that it's your responsibility to take a bag of chips with your take out order, so people walk out all the time paying for chips they don't get? No more of this place.
(1)Nicole G.
The order taker was friendly and entered the correct order. There was only a couple people ahead of us. The actual cashier experience was terrible. She was the only cashier/drink maker/drink server working and the customers in front of her had to stand and wait 10+ minutes to just pay for their food!! Management is terrible if they think Sunday brunch time can be efficiently done with such little staff!! I typically love Einstein's but after this visit I don't have any urge to rush back in!
(2)Victoria R.
I love Einstein but that was by far the WORST EXPERIENCE I have ever had. No one was smiling, no one said hello and I had to ask for someone to help me. It looked like they were all forced to be there and hated their lives. My bagel with cream cheese - with no one in line - took 10 minutes to be made. I asked for my food to go, they had it placed in sit-in plates. I asked for it to be placed to go and the man helping me looked at me and said "oh....I guess It did say to go..." I will not be going back to that location - EVER.
(1)Monique H.
This place disappoints. One time I came in and they stuffed my bagel and lox with so many capers that it inedible, I had to flick them all off. The last time I came in (and I do mean last) there were a group of teens working... well not actually working but standing around talking and playing tricks on each other. When they finished making my bagel they just let it sit there and didn't bother calling my name. I had to interrupt them and ask them if I could have my bagel. It's disappointing because I use to come in this place often and the service was quick and friendly but they must be under new management now.
(2)Emma D.
What is it with this location. I had a completely different view of Einstein Bagels before engineering this store. They could do no wrong in my eyes. Now I am terrified that more stores exist out there like this one. The bathrooms were dirty, It was dead inside and I know why now. All the food was stale when I got in my car and opened the wrapping. I thought I was going to gag. The only plus is that the guy that made my sandwich was friendly, even though he continually returned to me to tell me they were out of almost everything I ordered. Why can't you order in advance? That's what good employees and managers do. My recommendation is for the owner of this particular location to fire his son, cause that's clearly why the manager still has his job, which is my last complaint. The manager didn't smile once the entire time I was there and was extremely non approachable.
(2)Brenda V.
If I could give this Einstein bagel 0 stars I would. I have been in here twice and both times they had very little selections for bagels. The second time I went was during prime breakfast hours and they still did not have the items I wanted. When I left one of the workers very sarcastically said "have a great day". When I turned around as I was leaving her and one of the other workers were smiling and laughing at me. This one is VERY close to where I live but I will be taking my business elsewhere from now on....
(1)Rob R.
This store SUCKS! DO NOT GO HERE! In the last month, we have walked in, and immediately walked out as the NEVER have bagels. There were 4 kinds there today, if that. I actually had to ask if they made bagels there. The customer service sucks even more than the selection. I have almost jumped over the counter on a few occasions. We keep going there like idiots, and end up having to go to a different EB on Val Vista. That one is GREAT! When we went into the Val Vista one today, we talked about how horrible the other store is, and almost every employee has said that they hear about how bad the Gilbert store is all the time. Then, another customer overheard us and she said she lives right next to the Gilbert store and still has to drive to Val Vista one because of how bad this one is. She mentioned that she even complained to a Regional Manager. so she was nice enough to give me his info. BOTTOM LINE. If you like Einstein's Bagels, DO NOT GO TO THIS STORE. They say they make bagels, but they don't. The employees are rude, inconsiderate and could care less what you think. DO NOT GO HERE!
(1)Emily K.
Customer service is nonexistent here. Employees are not friendly at all. Bagels were good, but not worth the lack I found personality from the employees. Second visit w/ my family of 4. Not a difficult order and not a busy time. Next time we'll drive further to go to Bagel Nosh, Brueggers, or another Einstein on Val Vista where hopefully the employees will be less robotic.
(1)John C.
Nice neighborhood location with an adequate seating area. The menu is the standard Einstein menu however I had a Thintastic egg sandwich and it was prepared very well (looked like the picture on the menu board). Restaurant was clean but he men's room could have used a good scrubbing. Good coffee is an Einstein plus.
(3)Kaitlyn W.
The pumpkin walnut bagel is amazing. I'm going to be sad when they stop serving it when the season is over. I wish they had more tea options. I don't understand why they don't offer regular hot unsweetened green tea. The atmosphere is always nice and it is always seems to be kept clean.
(4)A F.
This specific location has extremely slow service and has repeatedly mixed-up my order. It is worth the effort to go to another location and I will never return to this one.
(1)Philip T.
I so want to like this place. It's in a perfect location, prices are reasonable, food quality is good; but the customer service is bad beyond belief. The people are friendly, but don't seem to understand that servicing the customer is job one. I've waited for 3 or 4 minutes at the counter waiting for someone to take my order. Likewise, I've waited the same time for someone to show up to take my money. Come on guys, it isn't that tough to cross train your employees and have them flex into work stations as people come and go.
(2)Sandy C.
I love your open-faced Signature Turkey sandwich, Turkey Sausage & Cheddar Egg Sandwich, and Strawberries & Creme Smoothie, but why oh why are you sssooo expensive? You wonder why you rarely have people in here- it's because you charge $8 for a bagel sandwich with meat and some veggies inside. And you have Jack in the Box, KFC, Taco Bell and Starbucks all within the same shopping area as you for breakfast/lunch competition. Note: This place is identical to Noah's (a overpriced sandwich place) that is in California (where I'm from). You will see a lot of similar (if not the same things) at both places.
(3)Jennifer G.
Tried the 6 cheese bagel. My gawd it was cheesy! Also tried the BLTA on bagel thin and it was pretty good. I love the sauce on it. What I really wanted to update everyone on is that they have a good deal on soup. You can get a cup of soup that is pretty large for 3.95 and it comes with a bagel of your choice. I think thats a pretty good deal. Soups vary day to day... The cheesy broccoli was what I tried and although I wasn't a big fan of it, its still a a great value if you can find a good soup.
(4)Sarah G.
Totally agree with the other reviewers about Einstein's being overpriced. A small coffee alone costs $1.91 after tax and adding cream cheese to a bagel costs more than the bagel itself. Sure, the bagels are pretty good, but this is Mesa, not New York City. My real beef with this place, though, is the customer service. Although there are always plenty of people behind the counter, I have waited numerous times in a line that reaches the door. On my visit this morning, I saw a customer walk in, see the line, and turn right back around. Also on my visit today, I tried using a coupon for a "free bagel thin with light shmear." The picture in-store advertised the bagel thin with pink cream cheese and my kids were excited to get their bagel with strawberry cream cheese (which is also listed as one of their reduced-fat options, which means "light," right?) When I ordered this, however, I was told that this was not possible because corporate is only allowing them to use ONE kind of light shmear for this promotion. Even the general manager refused to make a substitution, while watching my 3-year-old cry with disappointment (I know, it's a little thing, but come on, he's 3.) So congratulations, Einstein's at Gilbert & Baseline. You've just made a customer never want to return over your refusal to substitute 2 tablespoons of cream cheese. Do you think that's what corporate had in mind?
(1)