My favorite Starbucks. The people are always welcoming and the know I like my Iced Americano with extra ice. Good place to study and relax and chat with friends.
(5)
David G.
Coffee off, tested burnt. Otherwise, it's standard Starbucks.
(2)
Jennifer D.
This location is great! The night we went I had ordered an Ice Carmel Frapo, I wanted a tall, but they accidentally made me a Venti! I wasn't' going to deny it! The staff is very friendly I noticed that they new their regular customers by name, and I Love place like that!
(3)
Megan D.
Let me just start by saying that I love Starbucks! I continue to frequent this location due to it's convenience on my drive to work. With that said, I continue to be disappointed Starbucks - you rarely provide me napkins when I order food. And yes, I am guaranteed to spill something in my car. You have also stopped giving me my receipts - or even asking if I want it.
(2)
Dylan T.
As with all Starbucks, they have great coffee and munchables. My only problem is the wait time I experience every time I go there. It's the slowest location in town.
(3)
Annie J.
This Starbuck's is pretty much like any Starbuck's across the country. They have their standard items and the Starbuck's brand specialty items. It's a wide open space with a nice amount of sunshine lighting up the place naturally. Very clean. What threw me off: They have those seasonal Vivanno smoothies. Yet when I asked to have an Orange Mango Banana Blend made with non-fat milk, the barista said it's not made with milk. What? Not made with milk? This past summer, this Starbuck's drink was a favorite decadence. Across the country, I ordered them when the Starbuck's branch had them, always requesting non-fat milk. Then I ordered a Java Chip Frappuccino® Blended Coffee, asking that it be made with non-fat milk. Again, the same response. There's no milk in this drink. O.K. Clearly something is different with this particular store or Starbuck's has changed recipes in the past few days. Without checking out other Starbuck's since this experience, it could be this Starbuck's store has decided to use extra protein powder (perhaps, mixed with powered milk) or Starbuck's has changed the original recipe to save money. Personally, I like the option to select what type of milk is used or to pick soymik instead. Here are recipes for these two drink found on Starbuck's website: Vivanno Orange Mango Banana Blend Made with a whole banana blended with all natural Naked® Juice made exclusively for Starbucks, our proprietary whey protein & fiber powder, 2% milk and ice. Java Chip Frappuccino® Blended Coffee A decadent combination of chocolate and java chips combined with Starbucks® coffees and milk, blended with ice, topped with whipped cream (optional) and chocolate drizzle, a chocolate lovers dream. If I do more digging and discover whether this experience is localized vs. nationwide, I'll update this review. (UPDATE: At Starbuck's in Phoenix and one in Scottsdale, both made their Vivanno Smoothies with 2-percent milk, which can be changed to non-fat milk or soy milk.)
(3)
Rebecca B.
Normally they do a great job. They always are in a good mood,, I know several of the baristas but lately the wait has been quite a bit longer. it is getting better so I won't rate them down on it yet... The drink orders are always spot on and they are overall great at handling a big crowd. They treat each other very well and I was able even able to watch them train a team member. They did so with respect and lots of patience while still serving customers in a timely fashion. Kudos to the team for doing this in a fast paced environment.
(4)
MaryAnn L.
The gals here are always smiling & super friendly! Even though it's always crazy busy when I come in, service is pretty quick! There is patio seating if you want to enjoy the sun & fresh air, and free WiFi too! Make sure you sign up for their rewards program to get free drinks & stuff...
(5)
David C.
This is an update review for the same location after 3 months , and it's my last cup from starbucks. I thought after store remodeling will be much better and smother service. It turn out that even worst. Maybe store manager has a lack of experience or no training experience. Employees.. i will say almost all of them except one are rude, not willing to welcome and serve. As far as waiting time in store or drive thru, nothing change even worse now. As far as cleanse, garbage always full..bar has nasty look and no one bother to wipe it off. According to health code in the city, you can't put all powder continer exposed in the front counter on the reach of the costumers. I decided to stop spending my $20 daily at Starbucks and buy a professional maker and do it my self. I think the people who left 5 stars reviews are one time visitors. God Bless America, this store will be reported to the HQ
(1)
Dawn K.
This location in the Lowes parking lot on Ina Road, is my back up Starbucks. I don't know if there are grades of Starbucks stores, but this one is on the lighter side of merchandise and food goods. It reminds me of the Starbucks in the airport. Not a welcoming seating arrangement or interior atmosphere compared to the Starbucks on Arizona Pavilions,the Foothills Mall or the location off La Canada ( outside Foothills mall). Services is always fine but I don't think above average. It seems primarily geared towards drive through business, which is the majority of my patronage. Starbucks now offers coconut milk as an alternative option to soy or cow milk. I must say after two mochas with coconut milk, I'm in LOVE!
(3)
Kathy N.
I think just about every business could take some lessons from Starbucks. They really know how to hire and train their employees to offer exceptional customer service. This location happens to be the closest to home so I frequent them often enough although typically through the drive-thru. Weekday mornings I'm often greeted with a very long drive-thru line but it moves super fast! I was disappointed this morning when I ordered my venti iced half-caff Americano and a slice of their fabulous low-fat cinnamon streusel coffee cake only to be told they no longer carry it as they've changed their bakery items. The guy on the mic told me the classic coffee cake was very similar and really good. Asked if I wanted to try it so I said sure. Turns out he really did mean TRY it, because it was free! Nice!! **unfortunately it doesn't compare to their much better cinnamon streusel cake. Oh well. So I think I'll be on the hunt for a new favorite in their baked goods but in the mean time, thanks Starbucks!
(5)
Kelly T.
Sigh, yes, I go to Starbucks. Given the dearth of places to enjoy a cup of coffee around the area, Starbucks is the place to go. What I truly love are the baristas. They are friendly, make an effort to learn your name and drink if you are a regular. They are zippy and if they are incredibly busy sometimes they will comp your next drink. While Starbuck's coffee, in general, tends to taste a little on the burnt side, they are consistent with the quality of their service. This location seems to go the extra mile for its customers.
(4)
Doreen L.
Must be new staff since I was here last. How friendly everyone was. Having my usual, Chai with vanilla and all soy over ice. Yum!
(5)
Nicole R.
This Starbucks always has a long drive thru line. The first time I decided to brave the wait, I was in line for over 25 minutes. Really. In the last month I have decided to skip the need for a chai because of long lines a handful of times. This morning there was actually a line short enough that I wasn't sticking out into the parking lot. I got my chai in about 10 minutes, though it was quite watered down. Disappointed in this location.
(2)
Cyndi M.
I am a firm believer in second chances.... Especially to businesses, because everyone can have an off day.... BUT time after time when I visit this location it's not up to the quality or service standards I get at other Starbucks. Today when ordering something off their menu "vanilla blonde".... The barista/cashier had absolutely no idea what I was asking for... She made me feel dumb for ordering it, not a good way to start out my visit. ( hopefully she was just new and not 100% familiar with the menu yet ).... Then I wanted to make a second purchase.... ( trying to increase my stars on my rewards card ) and she says "you want more?".... Yes actually I do!!!! And it was a sandwich to accompany my coffee... So then I go and find a small little table to enjoy my coffee and sandwich and it was so loud.... I noticed I was near a speaker, so I got up and moved across the store... But still super loud... How was I supposed to get any studying done with music at that level... So outside I went, thank goodness I brought a scarf because it was chilly and very windy. Then after I start to enjoy my sandwich.... It's cold.... Not cool... But cold! I brought it back up to the counter and the same cashier says "well we keep them in the fridge".. Ok that's great, but not the way you should talk to a customer... But I think it could have been the manager who brought me over a NEW and HOT sandwich and it was great... So giving credit when credit is due... Thank You. I am will to give this location one more shot... But if they can't improve on their customer service, speed, and standards... I am willing to start driving to a farther location to give them my $5 a pop for coffee!!!!
(1)
Sylvia M.
I waited over 10 minutes in the drive thru today and had to leave because I was going to end up being late to work. It's always the longest wait.... If you can't operate a drive thru effectively, you shouldn't have one. So frustrating. There were still 2 cars in front of me too. The girl who took my order was very short and rude. Weird for 3oclock in the afternoon....
(1)
Amber A.
These baristas know how to make an amazing drink EVERY time! Make sure you swing through the drive thru, it's much faster!
(5)
Dolores C.
Horrible service. If you are not a regular they make you wait. The customers who received their drinks before me actually ordered their drinks after me BUT I saw the man hand the girl a tip... this is so wrong!!! Won't be coming back!!!
(1)
Alana C.
Starbucks are all the same, sure. But this is the worst one. Takes forever, make drinks wrong, staff unhelpful and not cheerful. More worth it to go to the Target next door, go in, and use theirs. You would probably save time doing that too.
(1)
Dieu C.
This Starbucks location is my favorite in all of Tucson. After moving here, I've been testing out different ones to see where I like best for all day studying. All I needed was 3 things: Opens late, check! Open tables, check! Outlets available, check! There are usually always tables available and plenty of outlets for usage. It is also one of the later closing Starbucks around here, closing at 10pm Mon-Sat and 9:30pm on Sundays. The patrons who go here are also very pleasant. Dock one star because baristas fail to ignore me and other customers at the register when they are tied up on many occasions. It is somewhat understandable because they have to juggle in-store customers and drive-thru. However, employees should be trained to acknowledge the customer for waiting.
(4)
Chimi A.
I've heard that this location has a bad reputation for being slow and not friendly... Well i'm not sure which Starbucks these other people have been going to but it can't be this one! I frequent the drive thru in the morning around 7:45am a few days a week. The line is often backed up into the Lowe's parking lot but it is a very rare occasion that I ever have to wait more than 10 minutes total (usually it's a 5 minute or less visit)! The baristas are efficient and get to the point - all while being friendly and courteous. This store has definitely experienced staff and management changes this year - which seems to be all for the better. Each time I visit this store (inside or drive thru) I am met with a smile and a delicious drink. The baristas work super hard to make sure each customer is taken care of and I think some people forget that they aren't the only customer in the store! I'd say if you've been here before and had a bad time - try again. They want to make us, the customers, happy!
(5)
Christina R.
I have to say I've developed quite the Starbucks addiction lately (I blame the baby-she loves soy chai lattes!) and this Starbucks has really been pulling through. The service at the drive thru and inside is always fast and super friendly. Top this all off with the perfect drink and food order each time and you've got yourself a great start to the morning!
(5)
Jen W.
Starbucks in my home town reminds me of a place that the community can go to and meet up or do work there. This Starbucks is similar - soft music, open space, enough room to spread out but not take up a lot of room, drinks that don't feel half empty, and the location is not crowded in a traffic-y strip mall or grocery store. Bravo, favorite location. Plus, it's right off I-10 (with a large drive-thru sign) so friends passing through can meet me here. It is not chaotic even with a drive-thru. Yay!
Dannny K.
My favorite Starbucks. The people are always welcoming and the know I like my Iced Americano with extra ice. Good place to study and relax and chat with friends.
(5)David G.
Coffee off, tested burnt. Otherwise, it's standard Starbucks.
(2)Jennifer D.
This location is great! The night we went I had ordered an Ice Carmel Frapo, I wanted a tall, but they accidentally made me a Venti! I wasn't' going to deny it! The staff is very friendly I noticed that they new their regular customers by name, and I Love place like that!
(3)Megan D.
Let me just start by saying that I love Starbucks! I continue to frequent this location due to it's convenience on my drive to work. With that said, I continue to be disappointed Starbucks - you rarely provide me napkins when I order food. And yes, I am guaranteed to spill something in my car. You have also stopped giving me my receipts - or even asking if I want it.
(2)Dylan T.
As with all Starbucks, they have great coffee and munchables. My only problem is the wait time I experience every time I go there. It's the slowest location in town.
(3)Annie J.
This Starbuck's is pretty much like any Starbuck's across the country. They have their standard items and the Starbuck's brand specialty items. It's a wide open space with a nice amount of sunshine lighting up the place naturally. Very clean. What threw me off: They have those seasonal Vivanno smoothies. Yet when I asked to have an Orange Mango Banana Blend made with non-fat milk, the barista said it's not made with milk. What? Not made with milk? This past summer, this Starbuck's drink was a favorite decadence. Across the country, I ordered them when the Starbuck's branch had them, always requesting non-fat milk. Then I ordered a Java Chip Frappuccino® Blended Coffee, asking that it be made with non-fat milk. Again, the same response. There's no milk in this drink. O.K. Clearly something is different with this particular store or Starbuck's has changed recipes in the past few days. Without checking out other Starbuck's since this experience, it could be this Starbuck's store has decided to use extra protein powder (perhaps, mixed with powered milk) or Starbuck's has changed the original recipe to save money. Personally, I like the option to select what type of milk is used or to pick soymik instead. Here are recipes for these two drink found on Starbuck's website: Vivanno Orange Mango Banana Blend Made with a whole banana blended with all natural Naked® Juice made exclusively for Starbucks, our proprietary whey protein & fiber powder, 2% milk and ice. Java Chip Frappuccino® Blended Coffee A decadent combination of chocolate and java chips combined with Starbucks® coffees and milk, blended with ice, topped with whipped cream (optional) and chocolate drizzle, a chocolate lovers dream. If I do more digging and discover whether this experience is localized vs. nationwide, I'll update this review. (UPDATE: At Starbuck's in Phoenix and one in Scottsdale, both made their Vivanno Smoothies with 2-percent milk, which can be changed to non-fat milk or soy milk.)
(3)Rebecca B.
Normally they do a great job. They always are in a good mood,, I know several of the baristas but lately the wait has been quite a bit longer. it is getting better so I won't rate them down on it yet... The drink orders are always spot on and they are overall great at handling a big crowd. They treat each other very well and I was able even able to watch them train a team member. They did so with respect and lots of patience while still serving customers in a timely fashion. Kudos to the team for doing this in a fast paced environment.
(4)MaryAnn L.
The gals here are always smiling & super friendly! Even though it's always crazy busy when I come in, service is pretty quick! There is patio seating if you want to enjoy the sun & fresh air, and free WiFi too! Make sure you sign up for their rewards program to get free drinks & stuff...
(5)David C.
This is an update review for the same location after 3 months , and it's my last cup from starbucks. I thought after store remodeling will be much better and smother service. It turn out that even worst. Maybe store manager has a lack of experience or no training experience. Employees.. i will say almost all of them except one are rude, not willing to welcome and serve. As far as waiting time in store or drive thru, nothing change even worse now. As far as cleanse, garbage always full..bar has nasty look and no one bother to wipe it off. According to health code in the city, you can't put all powder continer exposed in the front counter on the reach of the costumers. I decided to stop spending my $20 daily at Starbucks and buy a professional maker and do it my self. I think the people who left 5 stars reviews are one time visitors. God Bless America, this store will be reported to the HQ
(1)Dawn K.
This location in the Lowes parking lot on Ina Road, is my back up Starbucks. I don't know if there are grades of Starbucks stores, but this one is on the lighter side of merchandise and food goods. It reminds me of the Starbucks in the airport. Not a welcoming seating arrangement or interior atmosphere compared to the Starbucks on Arizona Pavilions,the Foothills Mall or the location off La Canada ( outside Foothills mall). Services is always fine but I don't think above average. It seems primarily geared towards drive through business, which is the majority of my patronage. Starbucks now offers coconut milk as an alternative option to soy or cow milk. I must say after two mochas with coconut milk, I'm in LOVE!
(3)Kathy N.
I think just about every business could take some lessons from Starbucks. They really know how to hire and train their employees to offer exceptional customer service. This location happens to be the closest to home so I frequent them often enough although typically through the drive-thru. Weekday mornings I'm often greeted with a very long drive-thru line but it moves super fast! I was disappointed this morning when I ordered my venti iced half-caff Americano and a slice of their fabulous low-fat cinnamon streusel coffee cake only to be told they no longer carry it as they've changed their bakery items. The guy on the mic told me the classic coffee cake was very similar and really good. Asked if I wanted to try it so I said sure. Turns out he really did mean TRY it, because it was free! Nice!! **unfortunately it doesn't compare to their much better cinnamon streusel cake. Oh well. So I think I'll be on the hunt for a new favorite in their baked goods but in the mean time, thanks Starbucks!
(5)Kelly T.
Sigh, yes, I go to Starbucks. Given the dearth of places to enjoy a cup of coffee around the area, Starbucks is the place to go. What I truly love are the baristas. They are friendly, make an effort to learn your name and drink if you are a regular. They are zippy and if they are incredibly busy sometimes they will comp your next drink. While Starbuck's coffee, in general, tends to taste a little on the burnt side, they are consistent with the quality of their service. This location seems to go the extra mile for its customers.
(4)Doreen L.
Must be new staff since I was here last. How friendly everyone was. Having my usual, Chai with vanilla and all soy over ice. Yum!
(5)Nicole R.
This Starbucks always has a long drive thru line. The first time I decided to brave the wait, I was in line for over 25 minutes. Really. In the last month I have decided to skip the need for a chai because of long lines a handful of times. This morning there was actually a line short enough that I wasn't sticking out into the parking lot. I got my chai in about 10 minutes, though it was quite watered down. Disappointed in this location.
(2)Cyndi M.
I am a firm believer in second chances.... Especially to businesses, because everyone can have an off day.... BUT time after time when I visit this location it's not up to the quality or service standards I get at other Starbucks. Today when ordering something off their menu "vanilla blonde".... The barista/cashier had absolutely no idea what I was asking for... She made me feel dumb for ordering it, not a good way to start out my visit. ( hopefully she was just new and not 100% familiar with the menu yet ).... Then I wanted to make a second purchase.... ( trying to increase my stars on my rewards card ) and she says "you want more?".... Yes actually I do!!!! And it was a sandwich to accompany my coffee... So then I go and find a small little table to enjoy my coffee and sandwich and it was so loud.... I noticed I was near a speaker, so I got up and moved across the store... But still super loud... How was I supposed to get any studying done with music at that level... So outside I went, thank goodness I brought a scarf because it was chilly and very windy. Then after I start to enjoy my sandwich.... It's cold.... Not cool... But cold! I brought it back up to the counter and the same cashier says "well we keep them in the fridge".. Ok that's great, but not the way you should talk to a customer... But I think it could have been the manager who brought me over a NEW and HOT sandwich and it was great... So giving credit when credit is due... Thank You. I am will to give this location one more shot... But if they can't improve on their customer service, speed, and standards... I am willing to start driving to a farther location to give them my $5 a pop for coffee!!!!
(1)Sylvia M.
I waited over 10 minutes in the drive thru today and had to leave because I was going to end up being late to work. It's always the longest wait.... If you can't operate a drive thru effectively, you shouldn't have one. So frustrating. There were still 2 cars in front of me too. The girl who took my order was very short and rude. Weird for 3oclock in the afternoon....
(1)Amber A.
These baristas know how to make an amazing drink EVERY time! Make sure you swing through the drive thru, it's much faster!
(5)Dolores C.
Horrible service. If you are not a regular they make you wait. The customers who received their drinks before me actually ordered their drinks after me BUT I saw the man hand the girl a tip... this is so wrong!!! Won't be coming back!!!
(1)Alana C.
Starbucks are all the same, sure. But this is the worst one. Takes forever, make drinks wrong, staff unhelpful and not cheerful. More worth it to go to the Target next door, go in, and use theirs. You would probably save time doing that too.
(1)Dieu C.
This Starbucks location is my favorite in all of Tucson. After moving here, I've been testing out different ones to see where I like best for all day studying. All I needed was 3 things: Opens late, check! Open tables, check! Outlets available, check! There are usually always tables available and plenty of outlets for usage. It is also one of the later closing Starbucks around here, closing at 10pm Mon-Sat and 9:30pm on Sundays. The patrons who go here are also very pleasant. Dock one star because baristas fail to ignore me and other customers at the register when they are tied up on many occasions. It is somewhat understandable because they have to juggle in-store customers and drive-thru. However, employees should be trained to acknowledge the customer for waiting.
(4)Chimi A.
I've heard that this location has a bad reputation for being slow and not friendly... Well i'm not sure which Starbucks these other people have been going to but it can't be this one! I frequent the drive thru in the morning around 7:45am a few days a week. The line is often backed up into the Lowe's parking lot but it is a very rare occasion that I ever have to wait more than 10 minutes total (usually it's a 5 minute or less visit)! The baristas are efficient and get to the point - all while being friendly and courteous. This store has definitely experienced staff and management changes this year - which seems to be all for the better. Each time I visit this store (inside or drive thru) I am met with a smile and a delicious drink. The baristas work super hard to make sure each customer is taken care of and I think some people forget that they aren't the only customer in the store! I'd say if you've been here before and had a bad time - try again. They want to make us, the customers, happy!
(5)Christina R.
I have to say I've developed quite the Starbucks addiction lately (I blame the baby-she loves soy chai lattes!) and this Starbucks has really been pulling through. The service at the drive thru and inside is always fast and super friendly. Top this all off with the perfect drink and food order each time and you've got yourself a great start to the morning!
(5)Jen W.
Starbucks in my home town reminds me of a place that the community can go to and meet up or do work there. This Starbucks is similar - soft music, open space, enough room to spread out but not take up a lot of room, drinks that don't feel half empty, and the location is not crowded in a traffic-y strip mall or grocery store. Bravo, favorite location. Plus, it's right off I-10 (with a large drive-thru sign) so friends passing through can meet me here. It is not chaotic even with a drive-thru. Yay!
(5)