Have eaten here twice now, one time was today! Everything was hot and delicious! Just the right amount of sauce on the ribs! I think French fries were not as good as first time I came but I was here for the ribs, when they say 1/2 rack you get plenty, got half rack at other restaurants and got 3 or 4 ribs! They were meaty with not a lot of fat! Fresh peach tea was great, sweet and unsweetened which I was happy to see! Have tried a few of their sides and all good! The rib sandwich not what you expect but it was very good too! Hubby had the huge pulled pork sandwich and could not eat it all! $39 dollars for two rib platters with ice tea seemed like a lot, but you don't leave hungry for sure! Will be going back again and again!
(5)
Isabel S.
The food was good not great. Also from the time we ordered it took 45 mins to get our meal. I'm sure the waitress forgot to put it in as everyone else at the restaurant was eating for at least 10 mins before we got our food. They also added extra fried for the wait... not impressed!
(3)
Anna R.
Tasty BBQ place!!!! Food is really good considering since it's technically more of a fast food place. The portions are HUGE. The only drawback is that we went for kids eat free night (Wednesday's) and in order to take advantage of the deal you HAVE to order 2 drinks. We pretty much only drink water but were forced to pay $2+ for a fountain drink each. Kinda defeats the purpose of the free kids meal. I'd rather kids meals just be half off and not have to purchase a drink
(4)
Cara M.
Shane's has the best chicken strips in the world. The portion sizes are huge and always cooked fresh, service is prompt and friendly.
(5)
Jose S.
Went here a few months ago with my friend for our tri-monthly "Man Night". Overall a good experience, but had a couple takeaways. + Service is very good. + Portions are monstrous. - Food tastes "funky." We ordered wings and pulled pork, and both my friend and I commented that the taste was "off". I wish I could put my finger on this, but I guess I'm not a high enough level taste connoisseur to be able to distinguish this feature. The only thing I was able to point out was that the fries were so bland, At the end of our meal my friend and I summarized our experience with a shrug. There wasn't anything particularly wrong with our meal, but it definitely wasn't great.
(3)
Elza M.
Had lunch here one day. We both got a large plate and realized later that we could have shared one. Come hungry and enjoy the tasty BBQ.
(4)
Skip S.
Shane's is great ! First time here and was very impressed. Great service and great food along with generous portions! With my plate I received 2 sides and a slice of Texas toast! I have absolutely no complaints with Shane's Rib Shack. I will be returning. Thanks for the wonderful time !
(5)
Angie P.
Had a great meal. Huge portions. Great value. If you can't find a bbq sauce that you like your crazy. They have over 17 different sauces. Definitely recommend.
(5)
Lawrence C.
The ribs ... omg you have to try them. I went here for dinner looking for something filling. This did not disappoint. I ended up getting the sampler, which was delicious. The citrus chipotle bbq sauce had an amazing flavor and good kick to it. The sampler came with ribs, chicken tenders, pulled pork or chicken, and two sides, which I chose mac and cheese and sweet potato fries. The ribs were fall-off-the-bone good. Very tender and flavorful. The chicken tenders had an amazing crust to them that went well with the sauce. You can choose to have the tenders mixed with the sauce or on the side. The pulled chicken was just okay, could have been a little more flavored and not as doused in sauce. Overall, it was good. Definitely will be back if I'm in the mood for ribs and I'm in town again.
(4)
Casino K.
Thought we'd check out Shane's today for lunch. Sorely disappointed. Ordered the Sampler to share, and specifically ordered no sauce on the meat. No problem says the order taker. Order arrives and low and behold the ribs and pulled pork are covered in sauce. When I explained to the server/mgr about the error I was told that ALL of their meats come sauced, except the fried chicken tenders, they belatedly came with Ranch dressing. Why weren't we told that when we ordered. It was a simple request. No Sauce please. Geez. The ribs, pulled pork and BBQ beans were sickly sweet and barely warm. The chicken tenders while hot were as dry as a normal summer day in Phoenix. The table sauces didn't help improve them at all. Here's what I know about BBQ. A BBQ joint should smell like smoking meat, it didn't. Sauce shouldn't overpower the flavor of the Que, it did. Sorry but I'd rather sit out in the 110+ degree heat at 95th Ave and Peoria where JJ's Louisiana BBQ parks his smoker and get my BBQ, than return here.
(1)
Leanna C.
Food was delicious Cashier messed up our order but management without question corrected it. Service was great!!!
(4)
Empress E.
Food is really good. Large portions. Kinda disturbing nobody has hair nets nor hair pulled up.
(4)
Rob L.
Good, quick BBQ Even though it's something of a BBQ fast food place, I like Shane's. The half-slab is a lot of food and two of their sauces are yummers. The meat doesn't have as much smoke favor, but is tasty and not fatty like some places. One cool aspect of Shane's is they have a number of options that appeal to our kiddos. They usually go for the breaded chicken tenders, but can also go for a simple cheeseburger or the Mac n' Cheese. Their pulled pork sandwich gets pretty good comments, as well. And my wife loves sweet tea, so it works that they have that. You can come across a person at the register who will not wow you. On balance though, service staff are usually cool. I've also seen Shane's at a community fund raiser event, so happy to support a business that tries to give back to the community. No all do. Definitely worth a visit...
(4)
Cynthia W.
We ordered take out from Shanes for my birthday Sunday. It took a while to place the order because of all the loud talking going on with the other employees during my call. The lady taking my order had to yell at them to be quiet because she couldn't hear me. She then said she was going to the back so she could hear me. I ordered 2 full slabs of baby back ribs and 2 lbs of pulled pork. My husband picked up the order and when he got home we all sat down to eat and found that they gave us 1 slab of regular pork ribs and 1 slab of baby back ribs. I called immediately to tell them what happened and the lady told me that she made sure they put baby back ribs in my order. I am 49 years young and have been eating ribs since I could walk. I know the difference between baby back and regular pork ribs. You can tell just by looking at the length of the bones. Word to the wise. Untie the knots in the bags and check you order before ever leaving the restuarant because once you're out the door you're on your own. They will not take responsibility for getting the order wrong.
(1)
Deja T.
If I could I would give more than just 5 stars! Prices are decent for what you get, the place is just a tad bit small but other than that Shane's rib shack has got to be so far the best ribs! Very saucy, juicy, but tender as well. The service is very quick, attentive, and super sweet. I recommend this place to everyone including families with kids!
(5)
Nicki P.
They charged us $2 for a water cup. The food was good but I found a big black hair mixed in with my pork and my husband found a small piece of foil on his ribs. We informed the server when she came around to check on us. She took it back and asked if she could give us a free cobbler. No manager came to apologize and no reimbursement was offered. When we started looking around we noticed BBQ sauce on the walls and servers flipping their hair around and leaning against walls with suckers in their mouth. We will not be returning.
(2)
Amanda S.
We decided at 9:00 a.m. to have a get together. Called and asked if they could help us out. No problem! They had brisket, pulled pork and buns waiting for us when they opened at 11:00 a.m. Food was a hit! Thank you!
(5)
Scott W.
Stopped in with a friend of mine before a movie. We sort of wanted ribs but did not want to eat a large meal so we got burgers. We both thought they were a bit dry. The staff did not seem cohesive like many of them were new. We went through several periods of over attentiveness interspersed by a couple of times of forgetting us. It was an OK venue if in the area but certainly not worth driving to.
(3)
Alexis C.
Over cooked!!! No taste... lots of flies in the dinning room. Just not good. Nice staff but that's the only good thing
(1)
Shannon S.
The shack potato is awesome. It's sort of a pain to get to on the weekend nights with all of drunken rowdies roaming around, but I still go there regularly.
(4)
Clint F.
Went with a large group at the recommendation of a local (as we are east siders). We called ahead and they got some tables together for us. The service was pretty good, maybe a little slow but not too bad. I had a pulled pork sandwich with some slaw and it was pretty good, only problem as the meat was cold, hate that. A basket of French fires and onion rings were also ordered. The French fires are not worth getting, especially their version of garlic fries, which just consisted of putting garlic salt on them and calling it good. The onion rings were pretty good, and I would recommend them. The kids got some mac n cheese and liked it and the helpings were pretty good sized. Over all, everyone seemed to enjoy his or her food and the restaurant is nice and clean.
(3)
J D.
After we attended the gun show at the stadium, we dropped by here for some lunch. After browsing the menu, I ordered: Big Dad Pork Sandwich yelp.com/biz_photos/shan… Cole Slaw yelp.com/biz_photos/shan… While we were waiting for our food, I noticed that there was a some BBQ sauce bottles by the drink station. I wandered over there and grabbed a bottle of the Spicy and a bottle of the Mustard BBQ sauces. After a short wait, we got our food and I put a little of the Spicy BBQ sauce on the Sandwich and took a bite. First of all, the Spicy BBQ sauce is not spicy at all....it's not even mild or medium....there's more spice in regular black pepper. The next bite I tried the Mustard BBQ sauce...that one had some good flavor to it and added to the meal, so I used it for the remainder of the meal. The Big Dad comes with Texas Toast as the bread for the Sandwich and it helped hold it together well. Overall, it was average. The Cole Slaw I ordered for my side was ok...not as creamy as I prefer, but it was ok. I'm a fan of BBQ and this place didn't leave me wanting more, thus the average 3 Star rating. Return Factor - 30%
(3)
Ron G.
I love this place!!! Everything is great from the moment you walk through the door. The people behind the counter are super friendly. The food is awesome!! You get what you pay for, the food is great.
(5)
Vern G.
The food was good. I don't recall what I had, but I do recall it was delicious. The location, on the edge of West Gate, is convenient to be able to get to without crossing the center. I will likely return, as I have a friend that lives adjacent to West Gate.
(4)
Robert A.
second time in. was a great visit to my new favorite rib restraunt very pleasing staff really makes your nite out special. allways checking to see if you want a refill or how the food.
(5)
Kay K.
Not the best option because they do lack a certain quality in their menu options and their food is a bit salty, but the price is right and the meat is fresh. The barbecue can definitely be improved. Something is off with the sauce. However, the service was positive & helpful. Very patient when you don't know what to order. Lunch specials found here also!
(3)
Melissa M.
Great food and great customer service! My only issue is that if you get any food for carry out the quality isn't the same. So if you decide to stop by dine in don't dine out!
(3)
Kallie A.
My family and I went here before a Cardinals game during Football season and it was very good. My husband order half a chicken with beans and mac and cheese. I order the pork sandwich with mac and cheese. Our food came out quick and it came out hot. I really enjoyed the mac and cheese and my sandwich. I really like that they have their BBQ sauce out so you can put more on your sandwich. My husband enjoyed his meal. The people were very friendly and quick. I really like this BBQ place and have been back many time since. If you go during football season definitely get there earlier because it gets packed!
(5)
Richard R.
Shane's Rib Shack has been a longtime tenet of Westgate, but despite all the events I've been to at Jobing.com Arena and University of Phoenix Stadium in the last several years, I actually have not eaten there. That finally changed before yesterday's Coyotes game. Shane's is what it is. Fast food Barbecue. Not the best food I've ever had, but certainly not something that would regret. The "Big Dad" is a nice big pile of barbecue pork between two big slices ofTexas Toast. I really didn't care for the buttery taste of the toast, but the pork itself was very flavorful, and shane's "secret" sauce is wonderful. It has a sweet flavor with a slight kick. As a regular combo, it's about $8 for the sandwich plus a side and a drink. I had the potato salad which was just okay, and decided to try their sweet tea. If you love sweet tea, you'll probably really love Shane's. If you're like me who poured my drink "half and half" (with a ratio closer to 60% unsweetened and 40% sweetened) and still felt that it was way too sweet, I'd recommend you steer clear. Shane's is good stop before heading to an event at the stadium or arena. Or somewhere to eat before or after hitting up a movie at the AMC. But like everything else in Westgate, I wouldn't recommend it as something to go out of your way to try.
(3)
Kevin B.
Great food. Good service. Best place for quick bbq! The ribs were fall off the bone good. I will be going back.
(4)
Billy C.
OMG!!! ABSOLUTELY FABULOUS!!! Kate is AMAZING even though she was rushing around cleaning off tables for incoming guests she was very attentive to my two sons who ended up covers in Shane's delicious BBQ sauce.... ahhh and the peach cobbler ...TO DIE FOR!!!
(5)
Amy B.
**3.5 Stars** OK, so I was aimlessly driving around this morning chomping at the bit for food. I ended up on this side of town, and after circling to see what restaurants were here at Westgate, I decided to come here, and I'm kinda glad I did. I found out that on your birthday you get a free sampler plate, so I went with that. They have a decent selection of items on the menu, and the prices are fair. I asked what came with the sampler plate, and he told me that it was chicken strips, ribs, shredded chicken or pork and ribs. Well, guess what, I don't want the ribs because I don't eat pork! I asked if he could substitute the brisket for the ribs and he said no. MINUS ONE STAR FOR THAT BUDDY. They have brisket on the menu, but I guess its a no go for the sampler, and don't bother asking to swap it out. SHAME ON THEM! Ugh, so annoying! Overall, the food was okay. Fast casual environment, and if you want quick BBQ, stop in. Oh, and don't ask to swap out the ribs for brisket on the sampler..lol
(3)
Daniella V.
Me and my friend came for lunch one day and I was really shocked on how great their bb is. I had the pulled prok sandwich and fries, so good. By niece was with me and to nor surprise she really enjoyed the creamy mac and cheese.
(5)
Michael S.
Stopped in for a quick bite before the Coyotes game. No line here, while chipotle across the street was lined up our the door. had my food within 5-10 minutes of ordering. At first i was skeptical of the price for their simplest pulled-pork plate with 2 sides. After getting my food, I was immediately surprised at how much food was on the plate. Huge serving of meat, Texas toast, and two fair sized sides. Worth it. Food was good, not amazing. Had a bit of the obvious fast food/QSR taste and quality, but at least pulled pork and barbecue food isn't something you see a lot of in the QSR genre. I'd eat here again on game night, especially to avoid the lines of the other places.
(4)
Shane Z.
Nothing like fast food BBQ. Pretty good place. We came in here before we went around for bike night. Food came out fast and tasted pretty good. Had the ribs and some okra. Ribs could have been smoked a little longer to fall off the bone, but they were still good.
(4)
Luciana L.
I can't believe I've never checked-in here before! We've been coming here for a few years now. Really like their ribs. My husband enjoys the sampler with the pulled pork and we both always double up on fried okra. We're from the south and you just don't see it very often here!!
(4)
Had R.
Went to Shanes last night about 630pm, place was pretty empty there was about 6 people sitting at tables and no one else waiting in line. I had to wait for the Manger who was on the phone letting a member of staff know it was slow and not to come in. Once he finished the call I was greeted friendly. Started to make my order and mentioned the Groupon and was promptly told that the terms and conditions of the Groupon state no holidays. It was Valentines day. I asked when that became a holiday as the financial institutions and government employees all had to work. The Manager said Shanes sees this as a holiday as its on their calendar. To that I had a highlighted Groupon conditions thrust in my face. Well their terms and conditions state cannot be used on holidays. So I said it just says holidays and I asked again when did Valentines day become a holiday everyone had to work today. I cannot believe I was not the first this manager had to explain this today as he was clearly frustrated and replied with even less tact than before. Shanes see this as a holiday as it is on our calendar again thrusting the terms and conditions at me. No apology, no tact, just plain we dont want your business attitude. If any company hides behind terms and conditions rather than customer service that's a bad sign right there. At this point I said maybe Shanes should list the days it considers holidays on the terms and conditions so the rest of us understand. Seriously, my calendar lists St Patricks day, Bastile Day, Ramadan, Mexican Independence day, Kwanzaa, Passover, Channukah, Grandparents day there is always something listed on a calendar, not all are classified as 'holidays'. Guess that's why your EMPTY on this holiday dinner hour here is another Yelp regular you have lost.
(1)
Ignacio D.
The lady here is extremely rude. Her name is Tony Stork. She is always rude to her employees and she sets an uncomfortable eating environment for the customers when she is screaming. I will never eat here again.
(1)
Jessika G.
So love this place, in comparison to other BBQ places, this one rates a 9 out of 10!
(5)
Andrew K.
Lately I've been frequenting Shane's for their $7.99 boneless wings and fries deal. Why? Well, they're the best boneless wings I've had in awhile, putting their neighbor Buffalo Wild Wings to shame. The portions are big, and the parmeson garlic sauce they smother the wings in is addictive. I've tried a few other sauces, and those are excellent as well. Every visit I leave feeling full and satisfied. Well worth the price.
(5)
Sandie R.
My family & I were trying to kill some time before watching the hobbit movie. We all decided to get something to eat. It was my first time eating at Shane's Rib Shack. I didn't know what to expect from this place. When we walked in Shane's Rib Shack it smelt so good of BBQ. The servers were very nice and welcoming with a big smile on their face. As we were seated they immediately took our drink orders and had answer for our questions. The workers were positive & professional at all times. The food was VERY delicious!!! I had the Smother pull pork sandwich..with a side of baked beans. The coleslaw was delicious. Looking forward to eating there again.
(5)
Sylvia G.
Love this place! The menu has great variety and so far everything I've tasted has been great! The only downfall is the longer waits and not enough locations! But this ones close to home and is in a busy area but so worth it! (: The staff is always friendly and helpful which makes the experience easy going!
(4)
Vickie O.
I would honestly not give this place even one star if were not for the waitress. She was friendly and professional. Beyond that the food was absolutely terrible. The ribs tasted boiled rather than smoked. You can tell when the meat comes off the bones the way they did. They were fatty and big, and were suppose to be baby back ribs. The cole slaw tasted as if it had come directly from the bag it had hardly any dressing on it. And forget the baked beans. If you like pork and beans with onion and sugar stirred in and warmed up then this is your place. I hate to write this kind of review on any restaurant. But it is what it is. I did not go in by my self all the people in my party felt the same way. And it's really too bad, because the atmosphere is great
(1)
John B.
Well I am a BBQ fan I've gone to Shane's for several years. It is ok but not great. Service is often poor and sides are often not warm enough. Last Wednesday I tried it again. I ordered a simply Big Dad Sandwich. I sat down in a nearly empty dinning room After 25 minutes I decided to give up. No food or acknowledgment. I left and will not go back again.
(1)
Heather J.
I was excited to try this place out since I have yet to find a really good bbq place in my neighborhood since I moved out here. My husband loves bbq. This was not the place to go too. The waitresses were not very happy about us coming in to eat and did not want to explain menu options to us. When we got our food we realized we had over ordered because we were not told portion sizes when asking. Our daughter got a load of food that we would have never gotten if we would have known. Our fries were cold. The sandwiches were good but that was about the only thing good at this location. Not sure if I would go back or not.
(2)
Tim M.
Was taken here for lunch on a weekend. The portions were really large for the price. The tables were sticky and the bathrooms were both pretty gross. The service was ok as they just bring you your food and you don't really need to see them again after that. The fries were good, as was the chicken, though it was drowned in sauce that while tasting okay was so heavy that I found myself scraping it off to try and actually taste the chicken. My fault for not asking for the sauce on the side. I will probably try it again but it wasn't anything special overall. Update: Went back and got the chicken without sauce. Much, much better. Though two people could easily share a 6 piece chicken basket. It's a lot of food. I would definitely go back when I'm in the mood for some chicken and fries.
(3)
Daniel D.
If you're going to a Cardinals game, you got to stop by here before...just make sure you allow plenty of time. We went to a Monday Night Football game and the line was out the door, and they only had one person taking orders. Once we got through the ordering process (about 30 minutes), the food came very quickly and was great. It is also reasonably priced for the area and had plenty of TV's to watch the games.
(4)
Christien H.
I didn't know what to expect from this place. We walked in cold off the street and only chose this place because the place next door was too complicated for us at the time. The ribs were great-fell off the bone. The brisket was also great. We wouldn't travel here just to eat BBQ, but it's definitely worth it if you are in the area.
(4)
Carlos A.
Generic chain "BBQ" that really doesn't deserve to be called that. It's not awful, just fails to be great in any particular way. Pretty much zero smoke flavor, and they doused it some sort of grease sauce before serving it to us. BBQ is served as-is, and the eater gets to choose what, if anything, to put on it. This place is clearly aimed at people who don't really it BBQ. I kind of figured from all the annoyingly kitschy signs and decorations all over the place.
(2)
Evelyn L.
I really love Shane's rib shack if it was closer to my job I would totally eat here everyday! I'm a big bbq fan. Everytime I stop by Shane's I have the Big Dad; pulled pork sandwich, and the macaroni and cheese. Always perfect.
(5)
Deb O.
First time at Shanes for lunch today, the food was good for fast food, nothing I'd drive out of the way for. One thing that shocked me and has never happened to me at a restaurant but happened here..... I was charged higher prices than the menu prices. To make it a combo menu said it was $2.99 my bill said $3.99, medium side said it was $2.99, my bill said $3.99. When asked about the error, I was told it wasn't an error and someone earlier had also complained and the guy pointed to the small print that says "prices subject to change"..and then he mentioned because of the hike in the sales tax in Glendale????? This kid didn't know what he was saying! Bad way to do business, I don't even think that's legal for them to do that...I asked him so you can charge whatever you please? Wasn't in the arguing mood for $2, but I won't go back!
(1)
Sanford R.
I just tried this place a couple of nights ago and thought the food was good and unique. I was surprised because I wasn't expecting much, but the pulled pork sandwich was awesome and even the fries were great! One thing I wasn't thrilled about was the prices, which may prevent me from coming here on return trips other than on occasion, because it seems like we can get a meal of what we like to order from a place like Texas Roadhouse for a little less than what we ordered here.
(4)
J T.
Awesome food! ... Service could be improved however love the sampler platter!
(5)
James A.
Had dinner food was good and portions large enough to fill us up,fast service
(4)
Allie R.
Yummy... Very yummy. Portions are more than adequate. This was great because I had leftovers for the next day. We felt the pricing was a bit high for eating out of plastic baskets with parchment paper liners... But when comparing it to the other two dominant BBQ joints out west, Dillon's (which is not to our flavor liking, way overpriced, paltry portioning, and sides that are memorable for blandness) and Famous Dave's (which has great sauces, but lacking in meat quality at times, with sides that are ok but not memorable) Shane's is our newest favorite. It bumps Dave's to a distinct second because the meat was absolutely tender and stands on its own without drowning in sauce and the sides (fries, sweet potato fries, and slaw) are better all around! Regrettably, they are not close enough to home to simply 'swing by' for a take out order!
(4)
Melinda B.
Total negative! Wouldnt take my groupon. Just lost 4 customers in line... we have our vouchers that is proof of payment its not our fault you dont have your stuff straight! Dont sell a groupon if youre not ready to take them. Used to be a regular now I'm never going back...
(1)
Erika G.
When you walk in a rib joint and don't smell ribs, you know there's a problem ! I can't even say the food is bad, it would have to have flavor in order to qualify to be bad! It just sad!
(1)
Tony S.
Was looking forward to a nice BBQ lunch with my boy. I hate to be harsh because I really think we need MORE BBQ places, not less, but this one did not do it for me. The menu was not descriptive and when I asked what the differences were between the menu items (since they do not have descriptions) the counter dude was less than helpful. So we ordered away... Food came out a few minutes later. Basically not impressed. Temperatures were good, food seemed fresh, but the taste just was not to our liking. So bottom line, I think this is a basic BBQ lunch option type place, and you should try it at least once to see if you like their BBQ flavors. We will not be going back, but since everybody's taste is different, you should try it if you are a fan of BBQ.
(2)
Tina S.
This place was pretty good for what we ordered. I ordered a cheeseburger and my husband ordered the beef brisket sandwich with beans. My cheeseburger was okay. My husband said his was pretty good. The beans were a little sweet which was unusual for beans. I would try this place again if I was in the area.
(3)
Mike S.
Food is great but awful service experience! OWNER made me feel like crap for pointing out 2 cash registers may help them... AND 1/2 an hour later when I hadn't rec'd my food yet! She needs training!
(2)
Holly R.
This review is not for the restaurant but for the little stand they had set up outside the jobing.com arena. The boyfriend and I went to jobing.com for a concert the other night and Westgate was packed. There were long lines trailing out the door at every restaurant. We kind of wandered around in a daze of overstimulation for a while and then we walked by Shane's set-up. They were offering chicken or pork sandwiches, mac n cheese, chips and cookies. Perfect! I ordered the pulled pork, boyfriend had the chicken. We both ordered the mac n cheese. Now, it wasn't cheap. I don't know what it's like inside, but at the stand two sandwiches, two macs and one bottle of water will cost you $20. But we were hungry and I guess we were paying for convenience. Luckily, the food was really good! Boyfriend did say his chicken was a little dry but my pulled pork was nice and tender. The sauce was flavorful and not too spicy. The mac n cheese was really good. Some reviewers said it was bland - I disagree. I thought it was rich and creamy with ample cheesy flavor. The food filled us up for a night of rockin' out. I would go back and try sitting inside Shane's next time.
(4)
Jake A.
Had the sampler platter and the food was quite good. Prices were a bit high considering it's a "look-up" and the staff didn't seem the most thrilled to be working there.
(3)
Sheri B.
Best pulled pork around! The atmosphere isn't anything fancy, but it is fine for what it is. Prices are a little steep, I like that they did a groupon so I can go more often. Yum!
(4)
Tara S.
The baby back ribs were really good, but the beef ribs were horrible. Tough and bland. Our server was extremely attentive and friendly.
(3)
Jesse P.
great place! great lunch specials!
(5)
Honest R.
First time at Shane's. We had great service, our waitress was polite, fun and explained anything we asked about. The portions are huge, we took leftovers home and had enough for 2-3 more servings at home. The food was very good, the meat fell off the ribs, so amazing. I like that the ribs weren't drenched in sauce, just enough and if you wanted more they have several bottles of sauce to use sitting on your table. the mac n' cheese was ok, kinda reminded me of KFC, just not enough of a cheese consistency for us. I wouldn't call it fast food, it's above that we thought. Their prices vary , we didn't think they were outrageous. Honestly, you could order one plate, pick it up and share it between 2 people making it really inexpensive. I didn't give it 5 stars because their bathrooms were disgusting and need a deep cleaning and then ongoing cleaning/spot cleaning a few times a day. All in all, we will go back just for the food.
(4)
Chris F.
Here's the thing, we've enjoyed Shane's bbq for a few years, but our visit today was so poor, I'm wondering if they've had a change in management. The food wasn't fresh, it had to have been a few days old, was brought to our table barely warm, wrong and the entire ribs were of poor quality (thick fat on the top; no meat on the entire top side, just fat...yuck!). The most surprising thing was when we walked the untouched ribs to the counter to request different ones, showing them the thick fat, the manager laughed, walked the ribs a few feet away to the guys in the back sharing our request and they all got a good laugh. :( It's a real treat for us to spend $50 on fast bbq and we generally eat healthy, why would I want to buy and eat cooked fat? Yuck, done with Shane's fat, oops I mean 'food,' and horrible customer service.
(1)
Russell S.
It's hockey season again, which means time to eat at the Westgate mall and specifically Shanes! I ordered the pork platter and sides. The plate came to me within a few minutes. There was a huge portion of pork. I usually have no trouble putting down food, but this was a bit of struggle. I went with beans and mac and cheese. Both sides were good and warm. The only disappointing part of the meal was the texas toast. The toast was subpar. It tasted like a piece of regular toast. Nothing to it. That's not texas toast! Overall, Shanes is still a place I will stop by when I hit a hockey game and indulge in some good BBQ or chicken tenders.
(4)
Bill M.
Place was clean and service was ok . Food was not bad but not good . It was just ok . I had high hopes being in Westgate .
(2)
Jake V.
Best BBQ I've had on west valley. Definitely a place to take people from out of town especially with it being located in west gate.
(4)
Brian G.
Good food for the price. The ribs are good. They make 4 different kinds of BBQ sauce including a very tangy vinegar based sauce that works real well on pork. I also had the Brunswick stew. If you've never had Brunswick stew it's a southeastern Georgia classic. I'll go back when I'm in the area and I have run out of my own BBQ in my freezer. The problem with making my own BBQ is that I have trouble finding a restaurant that makes BBQ as good as mine.
(3)
Luis A.
Food was good and good size portions. The ribs were tender and juicy with a great tasting sauce. Good customer service, not too much attention but just enough to feel well attended. Tables were a little sticky and visibly dirty. Prices were average.
(4)
jon c.
Saw and Groupon and they show no prices on their website so went to Yelp. After what the majority has said and especially about problems with the Groupon - no thanks - we'll go elsewhere. Thanks everybody for your honest comments!
(1)
Felicia T.
First time and food was good. Ribs fell off te bone and loved the baked beans.
(4)
Lizard Q.
Ate here about a week ago,and i was very impressed by the great service and good food.Right when we walked in we were kindly greeted by the young man at the front.He led us to our table right away and told us our server would be right with us.Our server,Megan,was very friendly,and did an excellent job.I did not expect such great service at a place where you can order food at the Front to go quickly.Also,most of the workers looked like teenagers,which usually entails bad service.But not here.The chicken i got was cooked perfectly,and was tasty,as was the potato salad.the corn on the cob was a bit soggy,but still good.Even the host came around clearing plates
(4)
Nayeli B.
Came here after purchasing a coupon from Groupon. $10 for $20 worth of food - not a bad deal, so thought about trying it out for the 1st time especially since the hubby and I love bbq. We were definitely not impressed though! I ordered the Smothered Pork sandwhich and the Mr. ordered the Shack Sample with ribs, pork and chicken tenders. My sandwhich was just average. The pork was decent, but the cole slaw smothered on top was way too dry! It was more like cabbage mix than actually slaw. When I think of "smoothered pork" I think of the food and sauce just dripping over the bun. Not in this case. My husband's chicken tenders were very meaty, but a bit dry and not very flavorful. Their shack sauce definitely helped to improve the flavor though. The only thing I liked from his plate was the ribs. The baked beans we had as a side were okay. Mac and cheese was disappointing. Like Andrea L. mentioned, tasted like school cafeteria food. Too bland. Fries were decent. I couldn't believe how packed this place was on a weekday night though. It must be the location convinience, having a theatre and arena nearby. I can't imagine people honestly being there for the food. Save your $ and bbq cravings and go to Fritzi's on Dysart! Even Honey Bears beats this - easy!
(2)
Andrea L.
I've eaten here a few times. Every once in a while I get a craving for pulled pork sandwich, being that Shane's is 5 minutes from my apartment, it's pretty convenient. Twice I've gone mid-afternoon on weekdays and the place was not very busy. The pulled pork sandwich I ordered was pretty delicious-moist with great tasting sauce! Mac and cheese is one of my favorite foods ever and I always order it as my side, but Shane's version is lacking some flavor (think school cafeteria). Unfortunately I cannot say that the food quality is the same on busy days. I went on a Sunday for lunch, waited about 20 minutes for my sandwich and was extremely disappointed as it was bone dry and bland as could be. Shane's is hit-or-miss, but has potential.
(3)
Jennifer D.
The husband, toddler and I all went to Shane's for lunch yesterday at Westgate. We are fans of Honey Bears but thought we'd try this out since it close to our house. I ordered the Smothered Pork Sandwich (coleslaw on the sandwich) with a side of baked beans, my husband ordered the pork sandwich on the texas toast with fries and my son had the cheeseburger. First, let me mention that I hate it when the child menu doesn't offer the primary specialty of the place. My son ate half of my sandwich and not a single bite of his burger. Perhaps my son is an odd-ball but he actually likes the same food we do. Next time I'll just order him a pulled-pork sandwich and call it a day. The sandwiches were great and my son's burger was DELICIOUS. Their sauce is pretty good but I do prefer Honey Bear's sauce as I think it has a little complex flavor in comparison. I think it will be a place we will use to pick up sandwiches on nights we don't want to cook - for sure.
(4)
Joe S.
I was in the mood for ribs tonight and didn't want to go too far. BBQ on the west side is kind of scarce, so we decided to give Shane's a try. Sat night parking at Westgate was typical, a bit full, but hey you need to work off dinner somehow! This being our first time coming to Shane's we were welcomed by a pleasant young lady behind the counter who was very helpful in explaining any questions we had about the dinners. Since the wife was filled up on Oreganos from lunch we decided on the Sampler platter. We had our 3 1/2 year old with us, so that one plate pretty much fit the bill. One thing that they didn't have was milk or juice for the kids, but they were nice enough to give us a kids cup and not charge. They had the usual soda choices and a couple of different of tea options, so the little one was fine. We got the ribs, BBQ shredded chicken, grilled chicken tenders, mac and cheese and the cole slaw; oh and a drink and all that for $17. The ribs were falling off the bone and tasted super yummy. BBQ chicken was just as tasty. The mac and cheese tasted like it was homemade where you can feel the thicker texture of the sauce that reminded me of when i cooked mine at home. I am not a small guy, but that filled all three of us with a little bit of some stuff left over. I see some ppl's reviews about it not being clean or sticky tables. First of all it is a BBQ joint, so yes you might get a bit of stickiness! Our table was wiped clean and was fine, so all I have to say is this is not a 5 star dining establishment, it's BBQ! The restrooms did remind me of the ones at Silver Mine on Mill and needed some attention, but I have been in worse restroom at other BBQ places. The cashier was really kind and got us a couple of extra bowls and spoons so we could split the sides without question and was very pleasant. She even gave the little on a cookie on the house. Only reason I didn't give it 5 stars was because of the bathrooms and the drink selection for kids, but other than that it is really good BBQ!
(4)
Dustin C.
Pulled pork with Cole slaw Sammy is pretty good!
(5)
John P.
Decidedly average. Then again just about anything within the "Westgate Triangle" seems to fit that. E.g you eat there because you are there for some other event. El Paso bbq schools them on the beans, ribs and sauce and for roughly the same per person cost. I believe Famous Dave's , least the one in Yuma beats them handily, as does Honey bears, as does RUB bbq etc. Not that Shane's is bad it's just there's nothing that stands out.You order on the way in, busy, noisy and hard to wrangle a toddler when the in/ out and ordering location are in the same place. Food arrives reasonably quickly but plastic utensils and ribs do not mix, let's not even try :) I want to give it 2.5 because there's just too many places I'd drive for this kind of meal for the same price in nice surroundings. I miss Shoney's back in Ga , heck I miss most of the rib places I frequented in GA but alas the furthest west they've gotten is New Mexico.
(3)
T B.
The food was okay but the check came and they charged different prices then on the menu. More money and the server never said that would happen. I ordered somewhat based on price and ended up with a higher check. They said new menu's are on order but they put a little sticker on the bottom that said prices subject to change. I was not impressed with this type of customer service. They should have told me upfront that it was going to cost more then the menu I ordered off of.
(3)
F A.
Service, food, atmosphere was blah. Won't be back.
(2)
Heather Y.
The other location off I-17 & Happy Valley is WAY better. This one was blah. I had ribs, they were ok. They were out of mashed potatoes......If you want better service and better quality go to the other location.
(2)
Ashlee W.
If you want good down home eating this is the place to be. Laid back and relaxed be prepared to leave a mess. Good food for an affordable price. Sweet tea there is very good. The big daddy sandwich is a must for BBQ lovers
(4)
Jon K.
Pretty good, especially considering that it's a fast food joint at a hockey rink.
(3)
Dave S.
texas toast with bbq brisket or bbq pulled pork.. choice of side: mac and cheese. fries. baked beans. fried okra. corn on the cob. oh the heartburn. oh the delicious heartburn. no jokes, this place is great. they have free wifi, too. my inner nerd was greasy and pleased.
(4)
Jason I.
Ribs are the best here! Better then famous daves and you don't have to wait 30 minutes. This is a good rib place if you want something to eat before you go to the movies!
(5)
Roger K.
We ate at Shane's before the Cardinal's game this weekend, and were very impressed. The line was long and the staff looked harried, but they did a very good job of handling the situation. The BBQ was above average for the area (let's face it, we ain't in Kansas City Dorothy)! I had the sampler platter with two sides and was impressed with the size of the servings and the quality of the food. The boneless wings were, well boneless wings. But, the ribs were well done with the right amount of BBQ sauce. The best, of course was the BBQ pork which made the whole meal!! I had the medium sauce and left without any heartburn, which means I should have had the hot so I could whine about it all night! The atmosphere is nothing to write home about, but if you are looking for something fairly quick and don't want another burger, Shane's is your place. We will definitely make Shane's a regular stop when we are in Glendale.
(4)
Sorry, we don't have Q&A for this restaurant.
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Address :9404 W Westgate Blvd,Ste C-101
Glendale, AZ, 85305
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Beer & Wine Only Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Rosemary L.
Have eaten here twice now, one time was today! Everything was hot and delicious! Just the right amount of sauce on the ribs! I think French fries were not as good as first time I came but I was here for the ribs, when they say 1/2 rack you get plenty, got half rack at other restaurants and got 3 or 4 ribs! They were meaty with not a lot of fat! Fresh peach tea was great, sweet and unsweetened which I was happy to see! Have tried a few of their sides and all good! The rib sandwich not what you expect but it was very good too! Hubby had the huge pulled pork sandwich and could not eat it all! $39 dollars for two rib platters with ice tea seemed like a lot, but you don't leave hungry for sure! Will be going back again and again!
(5)Isabel S.
The food was good not great. Also from the time we ordered it took 45 mins to get our meal. I'm sure the waitress forgot to put it in as everyone else at the restaurant was eating for at least 10 mins before we got our food. They also added extra fried for the wait... not impressed!
(3)Anna R.
Tasty BBQ place!!!! Food is really good considering since it's technically more of a fast food place. The portions are HUGE. The only drawback is that we went for kids eat free night (Wednesday's) and in order to take advantage of the deal you HAVE to order 2 drinks. We pretty much only drink water but were forced to pay $2+ for a fountain drink each. Kinda defeats the purpose of the free kids meal. I'd rather kids meals just be half off and not have to purchase a drink
(4)Cara M.
Shane's has the best chicken strips in the world. The portion sizes are huge and always cooked fresh, service is prompt and friendly.
(5)Jose S.
Went here a few months ago with my friend for our tri-monthly "Man Night". Overall a good experience, but had a couple takeaways. + Service is very good. + Portions are monstrous. - Food tastes "funky." We ordered wings and pulled pork, and both my friend and I commented that the taste was "off". I wish I could put my finger on this, but I guess I'm not a high enough level taste connoisseur to be able to distinguish this feature. The only thing I was able to point out was that the fries were so bland, At the end of our meal my friend and I summarized our experience with a shrug. There wasn't anything particularly wrong with our meal, but it definitely wasn't great.
(3)Elza M.
Had lunch here one day. We both got a large plate and realized later that we could have shared one. Come hungry and enjoy the tasty BBQ.
(4)Skip S.
Shane's is great ! First time here and was very impressed. Great service and great food along with generous portions! With my plate I received 2 sides and a slice of Texas toast! I have absolutely no complaints with Shane's Rib Shack. I will be returning. Thanks for the wonderful time !
(5)Angie P.
Had a great meal. Huge portions. Great value. If you can't find a bbq sauce that you like your crazy. They have over 17 different sauces. Definitely recommend.
(5)Lawrence C.
The ribs ... omg you have to try them. I went here for dinner looking for something filling. This did not disappoint. I ended up getting the sampler, which was delicious. The citrus chipotle bbq sauce had an amazing flavor and good kick to it. The sampler came with ribs, chicken tenders, pulled pork or chicken, and two sides, which I chose mac and cheese and sweet potato fries. The ribs were fall-off-the-bone good. Very tender and flavorful. The chicken tenders had an amazing crust to them that went well with the sauce. You can choose to have the tenders mixed with the sauce or on the side. The pulled chicken was just okay, could have been a little more flavored and not as doused in sauce. Overall, it was good. Definitely will be back if I'm in the mood for ribs and I'm in town again.
(4)Casino K.
Thought we'd check out Shane's today for lunch. Sorely disappointed. Ordered the Sampler to share, and specifically ordered no sauce on the meat. No problem says the order taker. Order arrives and low and behold the ribs and pulled pork are covered in sauce. When I explained to the server/mgr about the error I was told that ALL of their meats come sauced, except the fried chicken tenders, they belatedly came with Ranch dressing. Why weren't we told that when we ordered. It was a simple request. No Sauce please. Geez. The ribs, pulled pork and BBQ beans were sickly sweet and barely warm. The chicken tenders while hot were as dry as a normal summer day in Phoenix. The table sauces didn't help improve them at all. Here's what I know about BBQ. A BBQ joint should smell like smoking meat, it didn't. Sauce shouldn't overpower the flavor of the Que, it did. Sorry but I'd rather sit out in the 110+ degree heat at 95th Ave and Peoria where JJ's Louisiana BBQ parks his smoker and get my BBQ, than return here.
(1)Leanna C.
Food was delicious Cashier messed up our order but management without question corrected it. Service was great!!!
(4)Empress E.
Food is really good. Large portions. Kinda disturbing nobody has hair nets nor hair pulled up.
(4)Rob L.
Good, quick BBQ Even though it's something of a BBQ fast food place, I like Shane's. The half-slab is a lot of food and two of their sauces are yummers. The meat doesn't have as much smoke favor, but is tasty and not fatty like some places. One cool aspect of Shane's is they have a number of options that appeal to our kiddos. They usually go for the breaded chicken tenders, but can also go for a simple cheeseburger or the Mac n' Cheese. Their pulled pork sandwich gets pretty good comments, as well. And my wife loves sweet tea, so it works that they have that. You can come across a person at the register who will not wow you. On balance though, service staff are usually cool. I've also seen Shane's at a community fund raiser event, so happy to support a business that tries to give back to the community. No all do. Definitely worth a visit...
(4)Cynthia W.
We ordered take out from Shanes for my birthday Sunday. It took a while to place the order because of all the loud talking going on with the other employees during my call. The lady taking my order had to yell at them to be quiet because she couldn't hear me. She then said she was going to the back so she could hear me. I ordered 2 full slabs of baby back ribs and 2 lbs of pulled pork. My husband picked up the order and when he got home we all sat down to eat and found that they gave us 1 slab of regular pork ribs and 1 slab of baby back ribs. I called immediately to tell them what happened and the lady told me that she made sure they put baby back ribs in my order. I am 49 years young and have been eating ribs since I could walk. I know the difference between baby back and regular pork ribs. You can tell just by looking at the length of the bones. Word to the wise. Untie the knots in the bags and check you order before ever leaving the restuarant because once you're out the door you're on your own. They will not take responsibility for getting the order wrong.
(1)Deja T.
If I could I would give more than just 5 stars! Prices are decent for what you get, the place is just a tad bit small but other than that Shane's rib shack has got to be so far the best ribs! Very saucy, juicy, but tender as well. The service is very quick, attentive, and super sweet. I recommend this place to everyone including families with kids!
(5)Nicki P.
They charged us $2 for a water cup. The food was good but I found a big black hair mixed in with my pork and my husband found a small piece of foil on his ribs. We informed the server when she came around to check on us. She took it back and asked if she could give us a free cobbler. No manager came to apologize and no reimbursement was offered. When we started looking around we noticed BBQ sauce on the walls and servers flipping their hair around and leaning against walls with suckers in their mouth. We will not be returning.
(2)Amanda S.
We decided at 9:00 a.m. to have a get together. Called and asked if they could help us out. No problem! They had brisket, pulled pork and buns waiting for us when they opened at 11:00 a.m. Food was a hit! Thank you!
(5)Scott W.
Stopped in with a friend of mine before a movie. We sort of wanted ribs but did not want to eat a large meal so we got burgers. We both thought they were a bit dry. The staff did not seem cohesive like many of them were new. We went through several periods of over attentiveness interspersed by a couple of times of forgetting us. It was an OK venue if in the area but certainly not worth driving to.
(3)Alexis C.
Over cooked!!! No taste... lots of flies in the dinning room. Just not good. Nice staff but that's the only good thing
(1)Shannon S.
The shack potato is awesome. It's sort of a pain to get to on the weekend nights with all of drunken rowdies roaming around, but I still go there regularly.
(4)Clint F.
Went with a large group at the recommendation of a local (as we are east siders). We called ahead and they got some tables together for us. The service was pretty good, maybe a little slow but not too bad. I had a pulled pork sandwich with some slaw and it was pretty good, only problem as the meat was cold, hate that. A basket of French fires and onion rings were also ordered. The French fires are not worth getting, especially their version of garlic fries, which just consisted of putting garlic salt on them and calling it good. The onion rings were pretty good, and I would recommend them. The kids got some mac n cheese and liked it and the helpings were pretty good sized. Over all, everyone seemed to enjoy his or her food and the restaurant is nice and clean.
(3)J D.
After we attended the gun show at the stadium, we dropped by here for some lunch. After browsing the menu, I ordered: Big Dad Pork Sandwich yelp.com/biz_photos/shan… Cole Slaw yelp.com/biz_photos/shan… While we were waiting for our food, I noticed that there was a some BBQ sauce bottles by the drink station. I wandered over there and grabbed a bottle of the Spicy and a bottle of the Mustard BBQ sauces. After a short wait, we got our food and I put a little of the Spicy BBQ sauce on the Sandwich and took a bite. First of all, the Spicy BBQ sauce is not spicy at all....it's not even mild or medium....there's more spice in regular black pepper. The next bite I tried the Mustard BBQ sauce...that one had some good flavor to it and added to the meal, so I used it for the remainder of the meal. The Big Dad comes with Texas Toast as the bread for the Sandwich and it helped hold it together well. Overall, it was average. The Cole Slaw I ordered for my side was ok...not as creamy as I prefer, but it was ok. I'm a fan of BBQ and this place didn't leave me wanting more, thus the average 3 Star rating. Return Factor - 30%
(3)Ron G.
I love this place!!! Everything is great from the moment you walk through the door. The people behind the counter are super friendly. The food is awesome!! You get what you pay for, the food is great.
(5)Vern G.
The food was good. I don't recall what I had, but I do recall it was delicious. The location, on the edge of West Gate, is convenient to be able to get to without crossing the center. I will likely return, as I have a friend that lives adjacent to West Gate.
(4)Robert A.
second time in. was a great visit to my new favorite rib restraunt very pleasing staff really makes your nite out special. allways checking to see if you want a refill or how the food.
(5)Kay K.
Not the best option because they do lack a certain quality in their menu options and their food is a bit salty, but the price is right and the meat is fresh. The barbecue can definitely be improved. Something is off with the sauce. However, the service was positive & helpful. Very patient when you don't know what to order. Lunch specials found here also!
(3)Melissa M.
Great food and great customer service! My only issue is that if you get any food for carry out the quality isn't the same. So if you decide to stop by dine in don't dine out!
(3)Kallie A.
My family and I went here before a Cardinals game during Football season and it was very good. My husband order half a chicken with beans and mac and cheese. I order the pork sandwich with mac and cheese. Our food came out quick and it came out hot. I really enjoyed the mac and cheese and my sandwich. I really like that they have their BBQ sauce out so you can put more on your sandwich. My husband enjoyed his meal. The people were very friendly and quick. I really like this BBQ place and have been back many time since. If you go during football season definitely get there earlier because it gets packed!
(5)Richard R.
Shane's Rib Shack has been a longtime tenet of Westgate, but despite all the events I've been to at Jobing.com Arena and University of Phoenix Stadium in the last several years, I actually have not eaten there. That finally changed before yesterday's Coyotes game. Shane's is what it is. Fast food Barbecue. Not the best food I've ever had, but certainly not something that would regret. The "Big Dad" is a nice big pile of barbecue pork between two big slices ofTexas Toast. I really didn't care for the buttery taste of the toast, but the pork itself was very flavorful, and shane's "secret" sauce is wonderful. It has a sweet flavor with a slight kick. As a regular combo, it's about $8 for the sandwich plus a side and a drink. I had the potato salad which was just okay, and decided to try their sweet tea. If you love sweet tea, you'll probably really love Shane's. If you're like me who poured my drink "half and half" (with a ratio closer to 60% unsweetened and 40% sweetened) and still felt that it was way too sweet, I'd recommend you steer clear. Shane's is good stop before heading to an event at the stadium or arena. Or somewhere to eat before or after hitting up a movie at the AMC. But like everything else in Westgate, I wouldn't recommend it as something to go out of your way to try.
(3)Kevin B.
Great food. Good service. Best place for quick bbq! The ribs were fall off the bone good. I will be going back.
(4)Billy C.
OMG!!! ABSOLUTELY FABULOUS!!! Kate is AMAZING even though she was rushing around cleaning off tables for incoming guests she was very attentive to my two sons who ended up covers in Shane's delicious BBQ sauce.... ahhh and the peach cobbler ...TO DIE FOR!!!
(5)Amy B.
**3.5 Stars** OK, so I was aimlessly driving around this morning chomping at the bit for food. I ended up on this side of town, and after circling to see what restaurants were here at Westgate, I decided to come here, and I'm kinda glad I did. I found out that on your birthday you get a free sampler plate, so I went with that. They have a decent selection of items on the menu, and the prices are fair. I asked what came with the sampler plate, and he told me that it was chicken strips, ribs, shredded chicken or pork and ribs. Well, guess what, I don't want the ribs because I don't eat pork! I asked if he could substitute the brisket for the ribs and he said no. MINUS ONE STAR FOR THAT BUDDY. They have brisket on the menu, but I guess its a no go for the sampler, and don't bother asking to swap it out. SHAME ON THEM! Ugh, so annoying! Overall, the food was okay. Fast casual environment, and if you want quick BBQ, stop in. Oh, and don't ask to swap out the ribs for brisket on the sampler..lol
(3)Daniella V.
Me and my friend came for lunch one day and I was really shocked on how great their bb is. I had the pulled prok sandwich and fries, so good. By niece was with me and to nor surprise she really enjoyed the creamy mac and cheese.
(5)Michael S.
Stopped in for a quick bite before the Coyotes game. No line here, while chipotle across the street was lined up our the door. had my food within 5-10 minutes of ordering. At first i was skeptical of the price for their simplest pulled-pork plate with 2 sides. After getting my food, I was immediately surprised at how much food was on the plate. Huge serving of meat, Texas toast, and two fair sized sides. Worth it. Food was good, not amazing. Had a bit of the obvious fast food/QSR taste and quality, but at least pulled pork and barbecue food isn't something you see a lot of in the QSR genre. I'd eat here again on game night, especially to avoid the lines of the other places.
(4)Shane Z.
Nothing like fast food BBQ. Pretty good place. We came in here before we went around for bike night. Food came out fast and tasted pretty good. Had the ribs and some okra. Ribs could have been smoked a little longer to fall off the bone, but they were still good.
(4)Luciana L.
I can't believe I've never checked-in here before! We've been coming here for a few years now. Really like their ribs. My husband enjoys the sampler with the pulled pork and we both always double up on fried okra. We're from the south and you just don't see it very often here!!
(4)Had R.
Went to Shanes last night about 630pm, place was pretty empty there was about 6 people sitting at tables and no one else waiting in line. I had to wait for the Manger who was on the phone letting a member of staff know it was slow and not to come in. Once he finished the call I was greeted friendly. Started to make my order and mentioned the Groupon and was promptly told that the terms and conditions of the Groupon state no holidays. It was Valentines day. I asked when that became a holiday as the financial institutions and government employees all had to work. The Manager said Shanes sees this as a holiday as its on their calendar. To that I had a highlighted Groupon conditions thrust in my face. Well their terms and conditions state cannot be used on holidays. So I said it just says holidays and I asked again when did Valentines day become a holiday everyone had to work today. I cannot believe I was not the first this manager had to explain this today as he was clearly frustrated and replied with even less tact than before. Shanes see this as a holiday as it is on our calendar again thrusting the terms and conditions at me. No apology, no tact, just plain we dont want your business attitude. If any company hides behind terms and conditions rather than customer service that's a bad sign right there. At this point I said maybe Shanes should list the days it considers holidays on the terms and conditions so the rest of us understand. Seriously, my calendar lists St Patricks day, Bastile Day, Ramadan, Mexican Independence day, Kwanzaa, Passover, Channukah, Grandparents day there is always something listed on a calendar, not all are classified as 'holidays'. Guess that's why your EMPTY on this holiday dinner hour here is another Yelp regular you have lost.
(1)Ignacio D.
The lady here is extremely rude. Her name is Tony Stork. She is always rude to her employees and she sets an uncomfortable eating environment for the customers when she is screaming. I will never eat here again.
(1)Jessika G.
So love this place, in comparison to other BBQ places, this one rates a 9 out of 10!
(5)Andrew K.
Lately I've been frequenting Shane's for their $7.99 boneless wings and fries deal. Why? Well, they're the best boneless wings I've had in awhile, putting their neighbor Buffalo Wild Wings to shame. The portions are big, and the parmeson garlic sauce they smother the wings in is addictive. I've tried a few other sauces, and those are excellent as well. Every visit I leave feeling full and satisfied. Well worth the price.
(5)Sandie R.
My family & I were trying to kill some time before watching the hobbit movie. We all decided to get something to eat. It was my first time eating at Shane's Rib Shack. I didn't know what to expect from this place. When we walked in Shane's Rib Shack it smelt so good of BBQ. The servers were very nice and welcoming with a big smile on their face. As we were seated they immediately took our drink orders and had answer for our questions. The workers were positive & professional at all times. The food was VERY delicious!!! I had the Smother pull pork sandwich..with a side of baked beans. The coleslaw was delicious. Looking forward to eating there again.
(5)Sylvia G.
Love this place! The menu has great variety and so far everything I've tasted has been great! The only downfall is the longer waits and not enough locations! But this ones close to home and is in a busy area but so worth it! (: The staff is always friendly and helpful which makes the experience easy going!
(4)Vickie O.
I would honestly not give this place even one star if were not for the waitress. She was friendly and professional. Beyond that the food was absolutely terrible. The ribs tasted boiled rather than smoked. You can tell when the meat comes off the bones the way they did. They were fatty and big, and were suppose to be baby back ribs. The cole slaw tasted as if it had come directly from the bag it had hardly any dressing on it. And forget the baked beans. If you like pork and beans with onion and sugar stirred in and warmed up then this is your place. I hate to write this kind of review on any restaurant. But it is what it is. I did not go in by my self all the people in my party felt the same way. And it's really too bad, because the atmosphere is great
(1)John B.
Well I am a BBQ fan I've gone to Shane's for several years. It is ok but not great. Service is often poor and sides are often not warm enough. Last Wednesday I tried it again. I ordered a simply Big Dad Sandwich. I sat down in a nearly empty dinning room After 25 minutes I decided to give up. No food or acknowledgment. I left and will not go back again.
(1)Heather J.
I was excited to try this place out since I have yet to find a really good bbq place in my neighborhood since I moved out here. My husband loves bbq. This was not the place to go too. The waitresses were not very happy about us coming in to eat and did not want to explain menu options to us. When we got our food we realized we had over ordered because we were not told portion sizes when asking. Our daughter got a load of food that we would have never gotten if we would have known. Our fries were cold. The sandwiches were good but that was about the only thing good at this location. Not sure if I would go back or not.
(2)Tim M.
Was taken here for lunch on a weekend. The portions were really large for the price. The tables were sticky and the bathrooms were both pretty gross. The service was ok as they just bring you your food and you don't really need to see them again after that. The fries were good, as was the chicken, though it was drowned in sauce that while tasting okay was so heavy that I found myself scraping it off to try and actually taste the chicken. My fault for not asking for the sauce on the side. I will probably try it again but it wasn't anything special overall. Update: Went back and got the chicken without sauce. Much, much better. Though two people could easily share a 6 piece chicken basket. It's a lot of food. I would definitely go back when I'm in the mood for some chicken and fries.
(3)Daniel D.
If you're going to a Cardinals game, you got to stop by here before...just make sure you allow plenty of time. We went to a Monday Night Football game and the line was out the door, and they only had one person taking orders. Once we got through the ordering process (about 30 minutes), the food came very quickly and was great. It is also reasonably priced for the area and had plenty of TV's to watch the games.
(4)Christien H.
I didn't know what to expect from this place. We walked in cold off the street and only chose this place because the place next door was too complicated for us at the time. The ribs were great-fell off the bone. The brisket was also great. We wouldn't travel here just to eat BBQ, but it's definitely worth it if you are in the area.
(4)Carlos A.
Generic chain "BBQ" that really doesn't deserve to be called that. It's not awful, just fails to be great in any particular way. Pretty much zero smoke flavor, and they doused it some sort of grease sauce before serving it to us. BBQ is served as-is, and the eater gets to choose what, if anything, to put on it. This place is clearly aimed at people who don't really it BBQ. I kind of figured from all the annoyingly kitschy signs and decorations all over the place.
(2)Evelyn L.
I really love Shane's rib shack if it was closer to my job I would totally eat here everyday! I'm a big bbq fan. Everytime I stop by Shane's I have the Big Dad; pulled pork sandwich, and the macaroni and cheese. Always perfect.
(5)Deb O.
First time at Shanes for lunch today, the food was good for fast food, nothing I'd drive out of the way for. One thing that shocked me and has never happened to me at a restaurant but happened here..... I was charged higher prices than the menu prices. To make it a combo menu said it was $2.99 my bill said $3.99, medium side said it was $2.99, my bill said $3.99. When asked about the error, I was told it wasn't an error and someone earlier had also complained and the guy pointed to the small print that says "prices subject to change"..and then he mentioned because of the hike in the sales tax in Glendale????? This kid didn't know what he was saying! Bad way to do business, I don't even think that's legal for them to do that...I asked him so you can charge whatever you please? Wasn't in the arguing mood for $2, but I won't go back!
(1)Sanford R.
I just tried this place a couple of nights ago and thought the food was good and unique. I was surprised because I wasn't expecting much, but the pulled pork sandwich was awesome and even the fries were great! One thing I wasn't thrilled about was the prices, which may prevent me from coming here on return trips other than on occasion, because it seems like we can get a meal of what we like to order from a place like Texas Roadhouse for a little less than what we ordered here.
(4)J T.
Awesome food! ... Service could be improved however love the sampler platter!
(5)James A.
Had dinner food was good and portions large enough to fill us up,fast service
(4)Allie R.
Yummy... Very yummy. Portions are more than adequate. This was great because I had leftovers for the next day. We felt the pricing was a bit high for eating out of plastic baskets with parchment paper liners... But when comparing it to the other two dominant BBQ joints out west, Dillon's (which is not to our flavor liking, way overpriced, paltry portioning, and sides that are memorable for blandness) and Famous Dave's (which has great sauces, but lacking in meat quality at times, with sides that are ok but not memorable) Shane's is our newest favorite. It bumps Dave's to a distinct second because the meat was absolutely tender and stands on its own without drowning in sauce and the sides (fries, sweet potato fries, and slaw) are better all around! Regrettably, they are not close enough to home to simply 'swing by' for a take out order!
(4)Melinda B.
Total negative! Wouldnt take my groupon. Just lost 4 customers in line... we have our vouchers that is proof of payment its not our fault you dont have your stuff straight! Dont sell a groupon if youre not ready to take them. Used to be a regular now I'm never going back...
(1)Erika G.
When you walk in a rib joint and don't smell ribs, you know there's a problem ! I can't even say the food is bad, it would have to have flavor in order to qualify to be bad! It just sad!
(1)Tony S.
Was looking forward to a nice BBQ lunch with my boy. I hate to be harsh because I really think we need MORE BBQ places, not less, but this one did not do it for me. The menu was not descriptive and when I asked what the differences were between the menu items (since they do not have descriptions) the counter dude was less than helpful. So we ordered away... Food came out a few minutes later. Basically not impressed. Temperatures were good, food seemed fresh, but the taste just was not to our liking. So bottom line, I think this is a basic BBQ lunch option type place, and you should try it at least once to see if you like their BBQ flavors. We will not be going back, but since everybody's taste is different, you should try it if you are a fan of BBQ.
(2)Tina S.
This place was pretty good for what we ordered. I ordered a cheeseburger and my husband ordered the beef brisket sandwich with beans. My cheeseburger was okay. My husband said his was pretty good. The beans were a little sweet which was unusual for beans. I would try this place again if I was in the area.
(3)Mike S.
Food is great but awful service experience! OWNER made me feel like crap for pointing out 2 cash registers may help them... AND 1/2 an hour later when I hadn't rec'd my food yet! She needs training!
(2)Holly R.
This review is not for the restaurant but for the little stand they had set up outside the jobing.com arena. The boyfriend and I went to jobing.com for a concert the other night and Westgate was packed. There were long lines trailing out the door at every restaurant. We kind of wandered around in a daze of overstimulation for a while and then we walked by Shane's set-up. They were offering chicken or pork sandwiches, mac n cheese, chips and cookies. Perfect! I ordered the pulled pork, boyfriend had the chicken. We both ordered the mac n cheese. Now, it wasn't cheap. I don't know what it's like inside, but at the stand two sandwiches, two macs and one bottle of water will cost you $20. But we were hungry and I guess we were paying for convenience. Luckily, the food was really good! Boyfriend did say his chicken was a little dry but my pulled pork was nice and tender. The sauce was flavorful and not too spicy. The mac n cheese was really good. Some reviewers said it was bland - I disagree. I thought it was rich and creamy with ample cheesy flavor. The food filled us up for a night of rockin' out. I would go back and try sitting inside Shane's next time.
(4)Jake A.
Had the sampler platter and the food was quite good. Prices were a bit high considering it's a "look-up" and the staff didn't seem the most thrilled to be working there.
(3)Sheri B.
Best pulled pork around! The atmosphere isn't anything fancy, but it is fine for what it is. Prices are a little steep, I like that they did a groupon so I can go more often. Yum!
(4)Tara S.
The baby back ribs were really good, but the beef ribs were horrible. Tough and bland. Our server was extremely attentive and friendly.
(3)Jesse P.
great place! great lunch specials!
(5)Honest R.
First time at Shane's. We had great service, our waitress was polite, fun and explained anything we asked about. The portions are huge, we took leftovers home and had enough for 2-3 more servings at home. The food was very good, the meat fell off the ribs, so amazing. I like that the ribs weren't drenched in sauce, just enough and if you wanted more they have several bottles of sauce to use sitting on your table. the mac n' cheese was ok, kinda reminded me of KFC, just not enough of a cheese consistency for us. I wouldn't call it fast food, it's above that we thought. Their prices vary , we didn't think they were outrageous. Honestly, you could order one plate, pick it up and share it between 2 people making it really inexpensive. I didn't give it 5 stars because their bathrooms were disgusting and need a deep cleaning and then ongoing cleaning/spot cleaning a few times a day. All in all, we will go back just for the food.
(4)Chris F.
Here's the thing, we've enjoyed Shane's bbq for a few years, but our visit today was so poor, I'm wondering if they've had a change in management. The food wasn't fresh, it had to have been a few days old, was brought to our table barely warm, wrong and the entire ribs were of poor quality (thick fat on the top; no meat on the entire top side, just fat...yuck!). The most surprising thing was when we walked the untouched ribs to the counter to request different ones, showing them the thick fat, the manager laughed, walked the ribs a few feet away to the guys in the back sharing our request and they all got a good laugh. :( It's a real treat for us to spend $50 on fast bbq and we generally eat healthy, why would I want to buy and eat cooked fat? Yuck, done with Shane's fat, oops I mean 'food,' and horrible customer service.
(1)Russell S.
It's hockey season again, which means time to eat at the Westgate mall and specifically Shanes! I ordered the pork platter and sides. The plate came to me within a few minutes. There was a huge portion of pork. I usually have no trouble putting down food, but this was a bit of struggle. I went with beans and mac and cheese. Both sides were good and warm. The only disappointing part of the meal was the texas toast. The toast was subpar. It tasted like a piece of regular toast. Nothing to it. That's not texas toast! Overall, Shanes is still a place I will stop by when I hit a hockey game and indulge in some good BBQ or chicken tenders.
(4)Bill M.
Place was clean and service was ok . Food was not bad but not good . It was just ok . I had high hopes being in Westgate .
(2)Jake V.
Best BBQ I've had on west valley. Definitely a place to take people from out of town especially with it being located in west gate.
(4)Brian G.
Good food for the price. The ribs are good. They make 4 different kinds of BBQ sauce including a very tangy vinegar based sauce that works real well on pork. I also had the Brunswick stew. If you've never had Brunswick stew it's a southeastern Georgia classic. I'll go back when I'm in the area and I have run out of my own BBQ in my freezer. The problem with making my own BBQ is that I have trouble finding a restaurant that makes BBQ as good as mine.
(3)Luis A.
Food was good and good size portions. The ribs were tender and juicy with a great tasting sauce. Good customer service, not too much attention but just enough to feel well attended. Tables were a little sticky and visibly dirty. Prices were average.
(4)jon c.
Saw and Groupon and they show no prices on their website so went to Yelp. After what the majority has said and especially about problems with the Groupon - no thanks - we'll go elsewhere. Thanks everybody for your honest comments!
(1)Felicia T.
First time and food was good. Ribs fell off te bone and loved the baked beans.
(4)Lizard Q.
Ate here about a week ago,and i was very impressed by the great service and good food.Right when we walked in we were kindly greeted by the young man at the front.He led us to our table right away and told us our server would be right with us.Our server,Megan,was very friendly,and did an excellent job.I did not expect such great service at a place where you can order food at the Front to go quickly.Also,most of the workers looked like teenagers,which usually entails bad service.But not here.The chicken i got was cooked perfectly,and was tasty,as was the potato salad.the corn on the cob was a bit soggy,but still good.Even the host came around clearing plates
(4)Nayeli B.
Came here after purchasing a coupon from Groupon. $10 for $20 worth of food - not a bad deal, so thought about trying it out for the 1st time especially since the hubby and I love bbq. We were definitely not impressed though! I ordered the Smothered Pork sandwhich and the Mr. ordered the Shack Sample with ribs, pork and chicken tenders. My sandwhich was just average. The pork was decent, but the cole slaw smothered on top was way too dry! It was more like cabbage mix than actually slaw. When I think of "smoothered pork" I think of the food and sauce just dripping over the bun. Not in this case. My husband's chicken tenders were very meaty, but a bit dry and not very flavorful. Their shack sauce definitely helped to improve the flavor though. The only thing I liked from his plate was the ribs. The baked beans we had as a side were okay. Mac and cheese was disappointing. Like Andrea L. mentioned, tasted like school cafeteria food. Too bland. Fries were decent. I couldn't believe how packed this place was on a weekday night though. It must be the location convinience, having a theatre and arena nearby. I can't imagine people honestly being there for the food. Save your $ and bbq cravings and go to Fritzi's on Dysart! Even Honey Bears beats this - easy!
(2)Andrea L.
I've eaten here a few times. Every once in a while I get a craving for pulled pork sandwich, being that Shane's is 5 minutes from my apartment, it's pretty convenient. Twice I've gone mid-afternoon on weekdays and the place was not very busy. The pulled pork sandwich I ordered was pretty delicious-moist with great tasting sauce! Mac and cheese is one of my favorite foods ever and I always order it as my side, but Shane's version is lacking some flavor (think school cafeteria). Unfortunately I cannot say that the food quality is the same on busy days. I went on a Sunday for lunch, waited about 20 minutes for my sandwich and was extremely disappointed as it was bone dry and bland as could be. Shane's is hit-or-miss, but has potential.
(3)Jennifer D.
The husband, toddler and I all went to Shane's for lunch yesterday at Westgate. We are fans of Honey Bears but thought we'd try this out since it close to our house. I ordered the Smothered Pork Sandwich (coleslaw on the sandwich) with a side of baked beans, my husband ordered the pork sandwich on the texas toast with fries and my son had the cheeseburger. First, let me mention that I hate it when the child menu doesn't offer the primary specialty of the place. My son ate half of my sandwich and not a single bite of his burger. Perhaps my son is an odd-ball but he actually likes the same food we do. Next time I'll just order him a pulled-pork sandwich and call it a day. The sandwiches were great and my son's burger was DELICIOUS. Their sauce is pretty good but I do prefer Honey Bear's sauce as I think it has a little complex flavor in comparison. I think it will be a place we will use to pick up sandwiches on nights we don't want to cook - for sure.
(4)Joe S.
I was in the mood for ribs tonight and didn't want to go too far. BBQ on the west side is kind of scarce, so we decided to give Shane's a try. Sat night parking at Westgate was typical, a bit full, but hey you need to work off dinner somehow! This being our first time coming to Shane's we were welcomed by a pleasant young lady behind the counter who was very helpful in explaining any questions we had about the dinners. Since the wife was filled up on Oreganos from lunch we decided on the Sampler platter. We had our 3 1/2 year old with us, so that one plate pretty much fit the bill. One thing that they didn't have was milk or juice for the kids, but they were nice enough to give us a kids cup and not charge. They had the usual soda choices and a couple of different of tea options, so the little one was fine. We got the ribs, BBQ shredded chicken, grilled chicken tenders, mac and cheese and the cole slaw; oh and a drink and all that for $17. The ribs were falling off the bone and tasted super yummy. BBQ chicken was just as tasty. The mac and cheese tasted like it was homemade where you can feel the thicker texture of the sauce that reminded me of when i cooked mine at home. I am not a small guy, but that filled all three of us with a little bit of some stuff left over. I see some ppl's reviews about it not being clean or sticky tables. First of all it is a BBQ joint, so yes you might get a bit of stickiness! Our table was wiped clean and was fine, so all I have to say is this is not a 5 star dining establishment, it's BBQ! The restrooms did remind me of the ones at Silver Mine on Mill and needed some attention, but I have been in worse restroom at other BBQ places. The cashier was really kind and got us a couple of extra bowls and spoons so we could split the sides without question and was very pleasant. She even gave the little on a cookie on the house. Only reason I didn't give it 5 stars was because of the bathrooms and the drink selection for kids, but other than that it is really good BBQ!
(4)Dustin C.
Pulled pork with Cole slaw Sammy is pretty good!
(5)John P.
Decidedly average. Then again just about anything within the "Westgate Triangle" seems to fit that. E.g you eat there because you are there for some other event. El Paso bbq schools them on the beans, ribs and sauce and for roughly the same per person cost. I believe Famous Dave's , least the one in Yuma beats them handily, as does Honey bears, as does RUB bbq etc. Not that Shane's is bad it's just there's nothing that stands out.You order on the way in, busy, noisy and hard to wrangle a toddler when the in/ out and ordering location are in the same place. Food arrives reasonably quickly but plastic utensils and ribs do not mix, let's not even try :) I want to give it 2.5 because there's just too many places I'd drive for this kind of meal for the same price in nice surroundings. I miss Shoney's back in Ga , heck I miss most of the rib places I frequented in GA but alas the furthest west they've gotten is New Mexico.
(3)T B.
The food was okay but the check came and they charged different prices then on the menu. More money and the server never said that would happen. I ordered somewhat based on price and ended up with a higher check. They said new menu's are on order but they put a little sticker on the bottom that said prices subject to change. I was not impressed with this type of customer service. They should have told me upfront that it was going to cost more then the menu I ordered off of.
(3)F A.
Service, food, atmosphere was blah. Won't be back.
(2)Heather Y.
The other location off I-17 & Happy Valley is WAY better. This one was blah. I had ribs, they were ok. They were out of mashed potatoes......If you want better service and better quality go to the other location.
(2)Ashlee W.
If you want good down home eating this is the place to be. Laid back and relaxed be prepared to leave a mess. Good food for an affordable price. Sweet tea there is very good. The big daddy sandwich is a must for BBQ lovers
(4)Jon K.
Pretty good, especially considering that it's a fast food joint at a hockey rink.
(3)Dave S.
texas toast with bbq brisket or bbq pulled pork.. choice of side: mac and cheese. fries. baked beans. fried okra. corn on the cob. oh the heartburn. oh the delicious heartburn. no jokes, this place is great. they have free wifi, too. my inner nerd was greasy and pleased.
(4)Jason I.
Ribs are the best here! Better then famous daves and you don't have to wait 30 minutes. This is a good rib place if you want something to eat before you go to the movies!
(5)Roger K.
We ate at Shane's before the Cardinal's game this weekend, and were very impressed. The line was long and the staff looked harried, but they did a very good job of handling the situation. The BBQ was above average for the area (let's face it, we ain't in Kansas City Dorothy)! I had the sampler platter with two sides and was impressed with the size of the servings and the quality of the food. The boneless wings were, well boneless wings. But, the ribs were well done with the right amount of BBQ sauce. The best, of course was the BBQ pork which made the whole meal!! I had the medium sauce and left without any heartburn, which means I should have had the hot so I could whine about it all night! The atmosphere is nothing to write home about, but if you are looking for something fairly quick and don't want another burger, Shane's is your place. We will definitely make Shane's a regular stop when we are in Glendale.
(4)