This Dunkin is an Oasis! It's a shame that there are a few bad reviews on here. I grew up on Dunkin as a New Yorker. After moving to LA a few years ago, it's one of the few things I really miss. My wife's family lives in AZ, so Dunkin is one of the must stops during our visit. Today is my 4th return this week. My usual Iced Toasted Almond & 2 jelly donuts were great as usual and the service was excellent. They even entertained my, "I miss Dunkin" stories. Don't let the others here deter your next DD craving. Drop in, grab a seat & enjoy Dunkin with a friend!
(5)
Jack N.
Waited 20 minutes for a breakfast meal. One coughing food handler was frantically asking the manager what do we do we are slammed. The insightful critically thinking manager immediately started apologizing to the bewildered customers and offering refunds and her sincere regards. Not in this lifetime. The manager replied there is nothing we can do. They all came at once. Please forgive all 5 of us for conspiring to meet at your establishment at precisely the same exact time on this exact date to start our world demise one unsuspecting dunkin donuts at a time. Bwawawawa... The food was so disgusting i threw it in the trash. How can you seriously mess up hash browns? Terrible service, terrible management, terrible food. Will not return.
(1)
Amanda V.
Thanks for being rude when you got my order wrong and then just transferring the incorrect cheese from one sandwich to the other instead of putting new cheese on both sandwiches. Now my sandwich tastes like an everything bagel. Not exactly what I was looking forward to this morning. This location gets my order wrong more often than not. I think it's time to find a new breakfast place.
(1)
Heather N.
Dunkin Donuts is pretty average to me. I think they're a little bit overrated. I had never been to one before moving to Arizona so I was looking forward to trying it, but it was pretty much like every other donut store I've ever been to. Plus, by the time I got my donut, it was stale. I don't know if it was because it was mid to late morning, or if it's because they keep donuts out in the open. Either way, their donuts were average at best and their infamous iced coffee was also, average at best. I don't get the hype. 3 stars because it is literally A-OK.
(3)
Em J.
This Dunkin Donuts can never seem to get it togehther. After reading the other reviews I have found my visits to this location similar. There is only ever one register open at a time and a decent sized line. So if you want one item but the person in front of you is ordering 10+ items, you will have to wait the entire time to place your order and be taken care of. Today, a young gal (who I will leave unnamed) was cashiering. Bless her heart, she was just not having a good day. Her black makeup was smeared under her eyes, she was constantly ringing up wrong orders and one of the food preps had to keep yelling at her the whole time. When it was my turn, she didn't even muster a hello or how are you. She just stood there and stared at me. I placed my order although she was extremely confused. She said a few times during taking peoples orders "this is my cue to be off and go home." I asked if I could get almond milk in my dink instead of regular milk and she said ok. My drink came out and I saw it wasn't marked for almond milk so I asked the barista and she screamed at Kylie who then apologized because she forgot to mark almond milk. It wasn't really a big deal because I had time to wait for them to remake it. I get that everyone has bad days, but in general this Dunkin donuts just never has it together. They also forgot my hash rows and my sandwich was burnt. Butttt the baristas were pretty sweet and made sure I had everything before I left. The snicker doodle iced espresso was really yummy though!
(2)
Nathan G.
I've always like Dunkin. The 'Old Fashion' is my favorite donut. The reason that This particular place is getting a 4 star over a 3 star is because I had an issue with a thermos style cup that we bought for my wife. I had taken it back and got a bit of a runaround so I emailed corporate and was contacted by the store manager. I explained what happened to her and the next time I was in the area, the manager had a replacement thermos style cup, of a different style because the one we had was no longer available, waiting for me. While it was a bit of an inconvenience to have to go the route that I did, my issue was resolved.
(4)
Jade R.
We live in Southern California, but we were out here for a family trip. Dunkin Donuts recently moved out to Southern CA, but I haven't had the opportunity to try the CA location so I jumped on this location when I saw it during our walk. I'm very disappointed after all the hype of how amazing this place was. We ordered their famous iced coffee, bagel breakfast sandwich, and their maple glazed donut. The best part of our experience was how quickly the food came out, however the food was gross. The bagel sandwich was cold, and the bagel was not toasted and tasted old. The iced coffee had no flavor other than milk and sugar. The donut frosting left a fatty film on the roof of our mouths after eating, and it was one of the worst donut I've ever eaten. I will never try Dunkin Donuts again.
(1)
Peter G.
The Worst D&D I've ever had. Went here for one solid week real early in the morning to see if I liked it as my go to. Children are in charge of this location, so it suffers what children will do to a business if not supervised and well managed. Big disappointment. Bad attitudes & no customer service experience. Will not be coming back. There is another coffee shop a stones throw away that is well managed and great service. GO THERE!
(1)
Robin G.
Always fast, friendly and efficient. Even when it's busy I don't have to wait long. Plus, they serve soy milk! I only add that in because the Dunkin near my home won't carry soy milk anymore which forces me to pay an extra 0.50 for almond milk. I've never had an issue with them and their store manager is nice too! 5 stars!
(5)
Mark S.
Dunkin Donuts is always good and you can't go wrong with a chocolate long john, but they are hard to get here. I must have got there after a rush because there just wasn't much left to choose from. My advise is that if you are going to go, make sure you get there before everyone else does so you can get what you want.
(3)
Lucid L.
Absolutely loved the service! I wanted a dozen donuts and I got them and was out in less then 5 minutes! Great friendly staff
(5)
Matthew L.
Words cannot describe the rudeness and hurtful attitude the staff have here. Learn some manners please. I literally have not been to a shop ever where the staff have never at least acted nice. Until I went here, at least. Will never be coming back
(1)
Taylor Momo J.
Great service here. Fast, and in the drive thru they ask the people who order food cooked to order to pull around so as not to make those just getting beverages and donuts wait a long time. Sometimes there are new people here and they take a bit of time getting up to speed. But for the most part, a very fast drive thru experience is had almost every visit. Thanks!
(5)
Ron P.
This is the worst Dunkin Donuts I have ever been to and I stop in at Dunkin Donuts at lot when traveling. I have been to this location several times in the last year since I moved to the area and have been frustrated trying to pay every time. They always seem to have one of two registers open and if you are there for one item and want to pay and get out you have to wait. You wait on the people in front of you who may have large orders or are also just waiting to pay because the person at the one register has already started to ring up a larger order. No shortage of people working there as I always see a few working on preparing orders and a few taking orders. However no one ever opens up the second register and for some reason can't as I have received an "I'm sorry but the other person has to ring you up". Then you wait to pay for much longer than necessary. I have ordered coffee in the past and waited so long to pay the coffee is getting warm. They have no problem taking your order and preparing your coffee or getting a muffin but then you stand there looking at your order sitting there while you wait to pay. I have seen managers standing around chit chatting with employees or customers at the other end of the store with no clue on what is going on at the register. If the managers were doing a good job they would see the problem and open up a register to get people out the door. You would think that if they are only going to use one register they would not start to ring someone up until they were ready to pay. Not this place. No common sense here. Well on today's visit, I was fourth in line and the people in front of me had larger orders than me. Standing fourth in line I was asked if I wanted just coffee or donuts and I said I just want one muffin. My muffin was bagged and put next to the register. I walked up to the second register expecting that I would be taken care of so I could pay and leave. Nope, the person standing next to the register apologized and said the other person had to ring me up. I waited a few minutes watching people run around preparing orders and the person at the register standing waiting for the order she started to ring up to be completed. I noticed other people waiting to pay and realized this was going to take a lot of time. I saw who I thought was the manager standing at the other end of the store talking to another employee so I called to him and asked if he was the manager. He was and I explained the situation. However I was so annoyed at this point I just told him he needed to open up another register and get the people out who were waiting to pay. He seemed out of touch with what was going on and that annoyed me too so I just said that I did not want my muffin, he could keep it and I would not be back. I hope the person who owns this franchise reads this and wakes up to what is going on in this store.
(1)
Kt C.
This is the worst Dunkin Donuts I have ever been to. So bad that I've vowed to never go to a Dunkin Donuts ever again, they wont be getting a penny from me. This location has rude staff who seem to have never been taught manners. One boy handed me my bag of bagels silently and I said thank you and he turned away from me without saying you're welcome or smiling back. He just had a blank look on his face the whole time and it made me feel unwanted. Another time they were out of plain bagels.. really? And they didn't even offer to make more for me. Terrible.
(1)
Jay L.
This location is always out of glazed donuts??? Then the girl gives me attitude. Get a clue, you're a donut shop. P.s you still have Halloween marketing signs on your counter too. Obviously not very well run.
(2)
Oleg K.
Once walking in, I can see there's already a line. Great I thought, another long wait. This place was much different. The barista was taking drink orders even before you were being waited in to get the coffee made and out there. The line moved very quickly. And service was presented with a smile and cheer. Family friendly atmosphere, clean floors. The manager walks around and asks how everything is. And they're always cleaning. I have 4 stars, for my particular service. Ordered a coffee coolata and already paid. Then was told they didn't have it. So front counter people need to have more information about what's going on when waiting on ppl. Ok
(4)
Rebecca M.
Ok so the food is fine, it's fast food breakfast food, not much to be expected. Every time I've gone the service has been very fast, I've never had to wait long for anything. BUT.... they are always out of something, and I don't go at weird times, the latest I've ever gone has been 11am, so I feel like they need to step it up with keeping things stocked. There has not been one time I've gone where they have had plain bagels, which I don't understand because that's the most common bagel, how do you run out? They have also been out of croissants, numerous other bagel flavors, and donuts. Seriously WTF!?? Maybe I just have bad luck with the days i choose to go, but I'm definitely going to start eating a different location, because it's absolutely ridiculous that they would be out of these things so early.
(2)
Marie C.
I came and ordered a coffee, cause that's what they're known for, right? Sad to say I would prefer Starbucks over this. Maybe I should have gotten a donut instead. I tossed my drink after three sips.
(1)
Kyvan N.
Good quality hand soap and hand dryer here! Thanks for not cheaping out on us dunkin donuts! Stable WIFI! Donuts can be better.
(3)
Alyssa C.
Very clean, fast service, friendly staff. Would be 5 stars but they were out of what I ordered.
(4)
Louie R.
This Dunkin Donuts is hit or miss. When i run in here for just coffee, the service is usually very fast and prompt. When i run in there to order coffee and food, that usually becomes a circus. There have been times when i've waited over 20 minutes for my food. Usually it's not a problem, but when you have a business meeting that you have to attend to, it is. Fast food, pffft. Bring a sleeping bag.
(3)
Penny Lane X.
This place has been remodeled. They have NEW OWNERS (I hope!)...the previous owners kept the place pretty dirty and gross. What's there to not love about DONUTS from DD? ok...yes, they are full of sugar and they are deep fried. Not good for you, but they taste yummy, esp the Munchkins....which are so easy to just keep popping these little donuts into your mouth one after another....stop me! I love DD coffee...but, I DON'T like that they add the milk/cream for you. Why do they do that? Why can't I add my own? Do they think I won't know how? They added WAY too much--my coffee was so rich with half & half, I had to add more coffee to it when I got home. What was the point of ordering coffee out, when I ended up making a pot of it at home? Geez!
(4)
Ameerah A.
Happy Anniversary Week DD! (50 cent Medium Coffees, iced or hot, until the 21st) Why was I not informed of this earlier?! I was and am all over this deal right now, and so were the 10 people I saw with medium coffees walking out of the shop this morning. It was a mad house I say, A MAD HOUSE!!!! Before the revamping of every single DD on the planet, I remember this place as it once was...Proud, mystical, and always very crowded. About a decade or more ago, this shop was owned by a man from Philly or New York or New Jersey, his name escapes me, but he was a very friendly man. My Pops and him use to talk about the East Coast every single time we'd go in, while I munched on a Vanilla Cream. There was always an abundance of the right kind of donuts, and when I say the right kind, I'm talking about Vanilla Cream, all the other donuts can take a flying leap! Well, thinking harder about it the owner was probably from New Jersey... I'm pretty sure I heard him say water like someone from New Jersey. Side story here, I have heard my Pop say 'water' once in my entire life, but he insists on pronouncing it 'wudder', I'm not saying there is a right or wrong way to say the word but universally I think I have it correct. Anywho... Obviously pink and orange-itized to the point of hurting my eyes some mornings, this DD offers the same quality in food and beverage as it did in its earlier years.They have healthier eating options and a variety. Not just your typical milk, donuts, and coffee anymore folks. Half of the racks are muffins and bagels, and you can order flat bread sandwiches now (Reluctant at first, I have found the Veg version to be ultra delicious). Lots of places to sit, indoors and outdoors, flat screen televisions with the news, sports or DD advertisements, and your local paper(s). Even though the service isn't as personal as it use to be, you are still greeted with a hearty smile and given the coffee and/or donuts you came for. I guess that's all that matters with you young people nowadays. You just don't understand, that sometimes you want to go where everybody knows your name, and they're always glad you came...
(4)
Mike L.
We go to this Dunkin Donuts just about every time we viisit Arizona. Donuts are of course always fresh and service is good. I fell in love with the Vanilla Chai drink
(4)
Albert H.
Located on 67th avenue, east side of the road, just north of the 101 in a little strip mall. Weekdays outside of prime breakfast hours are great at this place - no long lines, pleasant employees, etc. Rush hour and weekend mornings can bring the longer lines, especially for those people who order the egg sandwiches and such. Much nicer after the remodeling.
(3)
Chassidy G.
I get my 4 yr old "chocolate meatballs" aka munchkins every 2 weeks or so, and we've always had nothing but fast, friendly service!
(5)
Kayla S.
Blueberry coffee! It smells so good in the car on the way to work. Also I love that they add the milk/sugar/splenda for you, so nice. The breakfast sandwiches are good and the hash browns are excellent. Of course the Boston Creams are my favorite, so I wish they had a drive through so I wouldn't be tempted.
(4)
Rebecca M.
Ok so the food is fine, it's fast food breakfast food, not much to be expected. Every time I've gone the service has been very fast, I've never had to wait long for anything. BUT.... they are always out of something, and I don't go at weird times, the latest I've ever gone has been 11am, so I feel like they need to step it up with keeping things stocked. There has not been one time I've gone where they have had plain bagels, which I don't understand because that's the most common bagel, how do you run out? They have also been out of croissants, numerous other bagel flavors, and donuts. Seriously WTF!?? Maybe I just have bad luck with the days i choose to go, but I'm definitely going to start eating a different location, because it's absolutely ridiculous that they would be out of these things so early.
(2)
Marie C.
I came and ordered a coffee, cause that's what they're known for, right? Sad to say I would prefer Starbucks over this. Maybe I should have gotten a donut instead. I tossed my drink after three sips.
(1)
Kyvan N.
Good quality hand soap and hand dryer here! Thanks for not cheaping out on us dunkin donuts! Stable WIFI! Donuts can be better.
(3)
Alyssa C.
Very clean, fast service, friendly staff. Would be 5 stars but they were out of what I ordered.
(4)
Louie R.
This Dunkin Donuts is hit or miss. When i run in here for just coffee, the service is usually very fast and prompt. When i run in there to order coffee and food, that usually becomes a circus. There have been times when i've waited over 20 minutes for my food. Usually it's not a problem, but when you have a business meeting that you have to attend to, it is. Fast food, pffft. Bring a sleeping bag.
(3)
Penny Lane X.
This place has been remodeled. They have NEW OWNERS (I hope!)...the previous owners kept the place pretty dirty and gross. What's there to not love about DONUTS from DD? ok...yes, they are full of sugar and they are deep fried. Not good for you, but they taste yummy, esp the Munchkins....which are so easy to just keep popping these little donuts into your mouth one after another....stop me! I love DD coffee...but, I DON'T like that they add the milk/cream for you. Why do they do that? Why can't I add my own? Do they think I won't know how? They added WAY too much--my coffee was so rich with half & half, I had to add more coffee to it when I got home. What was the point of ordering coffee out, when I ended up making a pot of it at home? Geez!
(4)
Taylor Momo J.
Great service here. Fast, and in the drive thru they ask the people who order food cooked to order to pull around so as not to make those just getting beverages and donuts wait a long time. Sometimes there are new people here and they take a bit of time getting up to speed. But for the most part, a very fast drive thru experience is had almost every visit. Thanks!
(5)
Mark S.
Dunkin Donuts is always good and you can't go wrong with a chocolate long john, but they are hard to get here. I must have got there after a rush because there just wasn't much left to choose from. My advise is that if you are going to go, make sure you get there before everyone else does so you can get what you want.
(3)
Lucid L.
Absolutely loved the service! I wanted a dozen donuts and I got them and was out in less then 5 minutes! Great friendly staff
(5)
Em J.
This Dunkin Donuts can never seem to get it togehther. After reading the other reviews I have found my visits to this location similar. There is only ever one register open at a time and a decent sized line. So if you want one item but the person in front of you is ordering 10+ items, you will have to wait the entire time to place your order and be taken care of. Today, a young gal (who I will leave unnamed) was cashiering. Bless her heart, she was just not having a good day. Her black makeup was smeared under her eyes, she was constantly ringing up wrong orders and one of the food preps had to keep yelling at her the whole time. When it was my turn, she didn't even muster a hello or how are you. She just stood there and stared at me. I placed my order although she was extremely confused. She said a few times during taking peoples orders "this is my cue to be off and go home." I asked if I could get almond milk in my dink instead of regular milk and she said ok. My drink came out and I saw it wasn't marked for almond milk so I asked the barista and she screamed at Kylie who then apologized because she forgot to mark almond milk. It wasn't really a big deal because I had time to wait for them to remake it. I get that everyone has bad days, but in general this Dunkin donuts just never has it together. They also forgot my hash rows and my sandwich was burnt. Butttt the baristas were pretty sweet and made sure I had everything before I left. The snicker doodle iced espresso was really yummy though!
(2)
Nathan G.
I've always like Dunkin. The 'Old Fashion' is my favorite donut. The reason that This particular place is getting a 4 star over a 3 star is because I had an issue with a thermos style cup that we bought for my wife. I had taken it back and got a bit of a runaround so I emailed corporate and was contacted by the store manager. I explained what happened to her and the next time I was in the area, the manager had a replacement thermos style cup, of a different style because the one we had was no longer available, waiting for me. While it was a bit of an inconvenience to have to go the route that I did, my issue was resolved.
(4)
Amanda V.
Thanks for being rude when you got my order wrong and then just transferring the incorrect cheese from one sandwich to the other instead of putting new cheese on both sandwiches. Now my sandwich tastes like an everything bagel. Not exactly what I was looking forward to this morning. This location gets my order wrong more often than not. I think it's time to find a new breakfast place.
(1)
Matthew L.
Words cannot describe the rudeness and hurtful attitude the staff have here. Learn some manners please. I literally have not been to a shop ever where the staff have never at least acted nice. Until I went here, at least. Will never be coming back
(1)
Robin G.
Always fast, friendly and efficient. Even when it's busy I don't have to wait long. Plus, they serve soy milk! I only add that in because the Dunkin near my home won't carry soy milk anymore which forces me to pay an extra 0.50 for almond milk. I've never had an issue with them and their store manager is nice too! 5 stars!
(5)
Jade R.
We live in Southern California, but we were out here for a family trip. Dunkin Donuts recently moved out to Southern CA, but I haven't had the opportunity to try the CA location so I jumped on this location when I saw it during our walk. I'm very disappointed after all the hype of how amazing this place was. We ordered their famous iced coffee, bagel breakfast sandwich, and their maple glazed donut. The best part of our experience was how quickly the food came out, however the food was gross. The bagel sandwich was cold, and the bagel was not toasted and tasted old. The iced coffee had no flavor other than milk and sugar. The donut frosting left a fatty film on the roof of our mouths after eating, and it was one of the worst donut I've ever eaten. I will never try Dunkin Donuts again.
(1)
Al D.
This Dunkin is an Oasis! It's a shame that there are a few bad reviews on here. I grew up on Dunkin as a New Yorker. After moving to LA a few years ago, it's one of the few things I really miss. My wife's family lives in AZ, so Dunkin is one of the must stops during our visit. Today is my 4th return this week. My usual Iced Toasted Almond & 2 jelly donuts were great as usual and the service was excellent. They even entertained my, "I miss Dunkin" stories. Don't let the others here deter your next DD craving. Drop in, grab a seat & enjoy Dunkin with a friend!
(5)
Jack N.
Waited 20 minutes for a breakfast meal. One coughing food handler was frantically asking the manager what do we do we are slammed. The insightful critically thinking manager immediately started apologizing to the bewildered customers and offering refunds and her sincere regards. Not in this lifetime. The manager replied there is nothing we can do. They all came at once. Please forgive all 5 of us for conspiring to meet at your establishment at precisely the same exact time on this exact date to start our world demise one unsuspecting dunkin donuts at a time. Bwawawawa... The food was so disgusting i threw it in the trash. How can you seriously mess up hash browns? Terrible service, terrible management, terrible food. Will not return.
(1)
Peter G.
The Worst D&D I've ever had. Went here for one solid week real early in the morning to see if I liked it as my go to. Children are in charge of this location, so it suffers what children will do to a business if not supervised and well managed. Big disappointment. Bad attitudes & no customer service experience. Will not be coming back. There is another coffee shop a stones throw away that is well managed and great service. GO THERE!
(1)
Heather N.
Dunkin Donuts is pretty average to me. I think they're a little bit overrated. I had never been to one before moving to Arizona so I was looking forward to trying it, but it was pretty much like every other donut store I've ever been to. Plus, by the time I got my donut, it was stale. I don't know if it was because it was mid to late morning, or if it's because they keep donuts out in the open. Either way, their donuts were average at best and their infamous iced coffee was also, average at best. I don't get the hype. 3 stars because it is literally A-OK.
(3)
Ron P.
This is the worst Dunkin Donuts I have ever been to and I stop in at Dunkin Donuts at lot when traveling. I have been to this location several times in the last year since I moved to the area and have been frustrated trying to pay every time. They always seem to have one of two registers open and if you are there for one item and want to pay and get out you have to wait. You wait on the people in front of you who may have large orders or are also just waiting to pay because the person at the one register has already started to ring up a larger order. No shortage of people working there as I always see a few working on preparing orders and a few taking orders. However no one ever opens up the second register and for some reason can't as I have received an "I'm sorry but the other person has to ring you up". Then you wait to pay for much longer than necessary. I have ordered coffee in the past and waited so long to pay the coffee is getting warm. They have no problem taking your order and preparing your coffee or getting a muffin but then you stand there looking at your order sitting there while you wait to pay. I have seen managers standing around chit chatting with employees or customers at the other end of the store with no clue on what is going on at the register. If the managers were doing a good job they would see the problem and open up a register to get people out the door. You would think that if they are only going to use one register they would not start to ring someone up until they were ready to pay. Not this place. No common sense here. Well on today's visit, I was fourth in line and the people in front of me had larger orders than me. Standing fourth in line I was asked if I wanted just coffee or donuts and I said I just want one muffin. My muffin was bagged and put next to the register. I walked up to the second register expecting that I would be taken care of so I could pay and leave. Nope, the person standing next to the register apologized and said the other person had to ring me up. I waited a few minutes watching people run around preparing orders and the person at the register standing waiting for the order she started to ring up to be completed. I noticed other people waiting to pay and realized this was going to take a lot of time. I saw who I thought was the manager standing at the other end of the store talking to another employee so I called to him and asked if he was the manager. He was and I explained the situation. However I was so annoyed at this point I just told him he needed to open up another register and get the people out who were waiting to pay. He seemed out of touch with what was going on and that annoyed me too so I just said that I did not want my muffin, he could keep it and I would not be back. I hope the person who owns this franchise reads this and wakes up to what is going on in this store.
(1)
Kt C.
This is the worst Dunkin Donuts I have ever been to. So bad that I've vowed to never go to a Dunkin Donuts ever again, they wont be getting a penny from me. This location has rude staff who seem to have never been taught manners. One boy handed me my bag of bagels silently and I said thank you and he turned away from me without saying you're welcome or smiling back. He just had a blank look on his face the whole time and it made me feel unwanted. Another time they were out of plain bagels.. really? And they didn't even offer to make more for me. Terrible.
(1)
Jay L.
This location is always out of glazed donuts??? Then the girl gives me attitude. Get a clue, you're a donut shop. P.s you still have Halloween marketing signs on your counter too. Obviously not very well run.
(2)
Oleg K.
Once walking in, I can see there's already a line. Great I thought, another long wait. This place was much different. The barista was taking drink orders even before you were being waited in to get the coffee made and out there. The line moved very quickly. And service was presented with a smile and cheer. Family friendly atmosphere, clean floors. The manager walks around and asks how everything is. And they're always cleaning. I have 4 stars, for my particular service. Ordered a coffee coolata and already paid. Then was told they didn't have it. So front counter people need to have more information about what's going on when waiting on ppl. Ok
(4)
Ameerah A.
Happy Anniversary Week DD! (50 cent Medium Coffees, iced or hot, until the 21st) Why was I not informed of this earlier?! I was and am all over this deal right now, and so were the 10 people I saw with medium coffees walking out of the shop this morning. It was a mad house I say, A MAD HOUSE!!!! Before the revamping of every single DD on the planet, I remember this place as it once was...Proud, mystical, and always very crowded. About a decade or more ago, this shop was owned by a man from Philly or New York or New Jersey, his name escapes me, but he was a very friendly man. My Pops and him use to talk about the East Coast every single time we'd go in, while I munched on a Vanilla Cream. There was always an abundance of the right kind of donuts, and when I say the right kind, I'm talking about Vanilla Cream, all the other donuts can take a flying leap! Well, thinking harder about it the owner was probably from New Jersey... I'm pretty sure I heard him say water like someone from New Jersey. Side story here, I have heard my Pop say 'water' once in my entire life, but he insists on pronouncing it 'wudder', I'm not saying there is a right or wrong way to say the word but universally I think I have it correct. Anywho... Obviously pink and orange-itized to the point of hurting my eyes some mornings, this DD offers the same quality in food and beverage as it did in its earlier years.They have healthier eating options and a variety. Not just your typical milk, donuts, and coffee anymore folks. Half of the racks are muffins and bagels, and you can order flat bread sandwiches now (Reluctant at first, I have found the Veg version to be ultra delicious). Lots of places to sit, indoors and outdoors, flat screen televisions with the news, sports or DD advertisements, and your local paper(s). Even though the service isn't as personal as it use to be, you are still greeted with a hearty smile and given the coffee and/or donuts you came for. I guess that's all that matters with you young people nowadays. You just don't understand, that sometimes you want to go where everybody knows your name, and they're always glad you came...
(4)
Mike L.
We go to this Dunkin Donuts just about every time we viisit Arizona. Donuts are of course always fresh and service is good. I fell in love with the Vanilla Chai drink
(4)
Albert H.
Located on 67th avenue, east side of the road, just north of the 101 in a little strip mall. Weekdays outside of prime breakfast hours are great at this place - no long lines, pleasant employees, etc. Rush hour and weekend mornings can bring the longer lines, especially for those people who order the egg sandwiches and such. Much nicer after the remodeling.
(3)
Chassidy G.
I get my 4 yr old "chocolate meatballs" aka munchkins every 2 weeks or so, and we've always had nothing but fast, friendly service!
(5)
Kayla S.
Blueberry coffee! It smells so good in the car on the way to work. Also I love that they add the milk/sugar/splenda for you, so nice. The breakfast sandwiches are good and the hash browns are excellent. Of course the Boston Creams are my favorite, so I wish they had a drive through so I wouldn't be tempted.
(4)
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Address :20229 N 67th Ave,Suite C5
Glendale, AZ, 85308
Al D.
This Dunkin is an Oasis! It's a shame that there are a few bad reviews on here. I grew up on Dunkin as a New Yorker. After moving to LA a few years ago, it's one of the few things I really miss. My wife's family lives in AZ, so Dunkin is one of the must stops during our visit. Today is my 4th return this week. My usual Iced Toasted Almond & 2 jelly donuts were great as usual and the service was excellent. They even entertained my, "I miss Dunkin" stories. Don't let the others here deter your next DD craving. Drop in, grab a seat & enjoy Dunkin with a friend!
(5)Jack N.
Waited 20 minutes for a breakfast meal. One coughing food handler was frantically asking the manager what do we do we are slammed. The insightful critically thinking manager immediately started apologizing to the bewildered customers and offering refunds and her sincere regards. Not in this lifetime. The manager replied there is nothing we can do. They all came at once. Please forgive all 5 of us for conspiring to meet at your establishment at precisely the same exact time on this exact date to start our world demise one unsuspecting dunkin donuts at a time. Bwawawawa... The food was so disgusting i threw it in the trash. How can you seriously mess up hash browns? Terrible service, terrible management, terrible food. Will not return.
(1)Amanda V.
Thanks for being rude when you got my order wrong and then just transferring the incorrect cheese from one sandwich to the other instead of putting new cheese on both sandwiches. Now my sandwich tastes like an everything bagel. Not exactly what I was looking forward to this morning. This location gets my order wrong more often than not. I think it's time to find a new breakfast place.
(1)Heather N.
Dunkin Donuts is pretty average to me. I think they're a little bit overrated. I had never been to one before moving to Arizona so I was looking forward to trying it, but it was pretty much like every other donut store I've ever been to. Plus, by the time I got my donut, it was stale. I don't know if it was because it was mid to late morning, or if it's because they keep donuts out in the open. Either way, their donuts were average at best and their infamous iced coffee was also, average at best. I don't get the hype. 3 stars because it is literally A-OK.
(3)Em J.
This Dunkin Donuts can never seem to get it togehther. After reading the other reviews I have found my visits to this location similar. There is only ever one register open at a time and a decent sized line. So if you want one item but the person in front of you is ordering 10+ items, you will have to wait the entire time to place your order and be taken care of. Today, a young gal (who I will leave unnamed) was cashiering. Bless her heart, she was just not having a good day. Her black makeup was smeared under her eyes, she was constantly ringing up wrong orders and one of the food preps had to keep yelling at her the whole time. When it was my turn, she didn't even muster a hello or how are you. She just stood there and stared at me. I placed my order although she was extremely confused. She said a few times during taking peoples orders "this is my cue to be off and go home." I asked if I could get almond milk in my dink instead of regular milk and she said ok. My drink came out and I saw it wasn't marked for almond milk so I asked the barista and she screamed at Kylie who then apologized because she forgot to mark almond milk. It wasn't really a big deal because I had time to wait for them to remake it. I get that everyone has bad days, but in general this Dunkin donuts just never has it together. They also forgot my hash rows and my sandwich was burnt. Butttt the baristas were pretty sweet and made sure I had everything before I left. The snicker doodle iced espresso was really yummy though!
(2)Nathan G.
I've always like Dunkin. The 'Old Fashion' is my favorite donut. The reason that This particular place is getting a 4 star over a 3 star is because I had an issue with a thermos style cup that we bought for my wife. I had taken it back and got a bit of a runaround so I emailed corporate and was contacted by the store manager. I explained what happened to her and the next time I was in the area, the manager had a replacement thermos style cup, of a different style because the one we had was no longer available, waiting for me. While it was a bit of an inconvenience to have to go the route that I did, my issue was resolved.
(4)Jade R.
We live in Southern California, but we were out here for a family trip. Dunkin Donuts recently moved out to Southern CA, but I haven't had the opportunity to try the CA location so I jumped on this location when I saw it during our walk. I'm very disappointed after all the hype of how amazing this place was. We ordered their famous iced coffee, bagel breakfast sandwich, and their maple glazed donut. The best part of our experience was how quickly the food came out, however the food was gross. The bagel sandwich was cold, and the bagel was not toasted and tasted old. The iced coffee had no flavor other than milk and sugar. The donut frosting left a fatty film on the roof of our mouths after eating, and it was one of the worst donut I've ever eaten. I will never try Dunkin Donuts again.
(1)Peter G.
The Worst D&D I've ever had. Went here for one solid week real early in the morning to see if I liked it as my go to. Children are in charge of this location, so it suffers what children will do to a business if not supervised and well managed. Big disappointment. Bad attitudes & no customer service experience. Will not be coming back. There is another coffee shop a stones throw away that is well managed and great service. GO THERE!
(1)Robin G.
Always fast, friendly and efficient. Even when it's busy I don't have to wait long. Plus, they serve soy milk! I only add that in because the Dunkin near my home won't carry soy milk anymore which forces me to pay an extra 0.50 for almond milk. I've never had an issue with them and their store manager is nice too! 5 stars!
(5)Mark S.
Dunkin Donuts is always good and you can't go wrong with a chocolate long john, but they are hard to get here. I must have got there after a rush because there just wasn't much left to choose from. My advise is that if you are going to go, make sure you get there before everyone else does so you can get what you want.
(3)Lucid L.
Absolutely loved the service! I wanted a dozen donuts and I got them and was out in less then 5 minutes! Great friendly staff
(5)Matthew L.
Words cannot describe the rudeness and hurtful attitude the staff have here. Learn some manners please. I literally have not been to a shop ever where the staff have never at least acted nice. Until I went here, at least. Will never be coming back
(1)Taylor Momo J.
Great service here. Fast, and in the drive thru they ask the people who order food cooked to order to pull around so as not to make those just getting beverages and donuts wait a long time. Sometimes there are new people here and they take a bit of time getting up to speed. But for the most part, a very fast drive thru experience is had almost every visit. Thanks!
(5)Ron P.
This is the worst Dunkin Donuts I have ever been to and I stop in at Dunkin Donuts at lot when traveling. I have been to this location several times in the last year since I moved to the area and have been frustrated trying to pay every time. They always seem to have one of two registers open and if you are there for one item and want to pay and get out you have to wait. You wait on the people in front of you who may have large orders or are also just waiting to pay because the person at the one register has already started to ring up a larger order. No shortage of people working there as I always see a few working on preparing orders and a few taking orders. However no one ever opens up the second register and for some reason can't as I have received an "I'm sorry but the other person has to ring you up". Then you wait to pay for much longer than necessary. I have ordered coffee in the past and waited so long to pay the coffee is getting warm. They have no problem taking your order and preparing your coffee or getting a muffin but then you stand there looking at your order sitting there while you wait to pay. I have seen managers standing around chit chatting with employees or customers at the other end of the store with no clue on what is going on at the register. If the managers were doing a good job they would see the problem and open up a register to get people out the door. You would think that if they are only going to use one register they would not start to ring someone up until they were ready to pay. Not this place. No common sense here. Well on today's visit, I was fourth in line and the people in front of me had larger orders than me. Standing fourth in line I was asked if I wanted just coffee or donuts and I said I just want one muffin. My muffin was bagged and put next to the register. I walked up to the second register expecting that I would be taken care of so I could pay and leave. Nope, the person standing next to the register apologized and said the other person had to ring me up. I waited a few minutes watching people run around preparing orders and the person at the register standing waiting for the order she started to ring up to be completed. I noticed other people waiting to pay and realized this was going to take a lot of time. I saw who I thought was the manager standing at the other end of the store talking to another employee so I called to him and asked if he was the manager. He was and I explained the situation. However I was so annoyed at this point I just told him he needed to open up another register and get the people out who were waiting to pay. He seemed out of touch with what was going on and that annoyed me too so I just said that I did not want my muffin, he could keep it and I would not be back. I hope the person who owns this franchise reads this and wakes up to what is going on in this store.
(1)Kt C.
This is the worst Dunkin Donuts I have ever been to. So bad that I've vowed to never go to a Dunkin Donuts ever again, they wont be getting a penny from me. This location has rude staff who seem to have never been taught manners. One boy handed me my bag of bagels silently and I said thank you and he turned away from me without saying you're welcome or smiling back. He just had a blank look on his face the whole time and it made me feel unwanted. Another time they were out of plain bagels.. really? And they didn't even offer to make more for me. Terrible.
(1)Jay L.
This location is always out of glazed donuts??? Then the girl gives me attitude. Get a clue, you're a donut shop. P.s you still have Halloween marketing signs on your counter too. Obviously not very well run.
(2)Oleg K.
Once walking in, I can see there's already a line. Great I thought, another long wait. This place was much different. The barista was taking drink orders even before you were being waited in to get the coffee made and out there. The line moved very quickly. And service was presented with a smile and cheer. Family friendly atmosphere, clean floors. The manager walks around and asks how everything is. And they're always cleaning. I have 4 stars, for my particular service. Ordered a coffee coolata and already paid. Then was told they didn't have it. So front counter people need to have more information about what's going on when waiting on ppl. Ok
(4)Rebecca M.
Ok so the food is fine, it's fast food breakfast food, not much to be expected. Every time I've gone the service has been very fast, I've never had to wait long for anything. BUT.... they are always out of something, and I don't go at weird times, the latest I've ever gone has been 11am, so I feel like they need to step it up with keeping things stocked. There has not been one time I've gone where they have had plain bagels, which I don't understand because that's the most common bagel, how do you run out? They have also been out of croissants, numerous other bagel flavors, and donuts. Seriously WTF!?? Maybe I just have bad luck with the days i choose to go, but I'm definitely going to start eating a different location, because it's absolutely ridiculous that they would be out of these things so early.
(2)Marie C.
I came and ordered a coffee, cause that's what they're known for, right? Sad to say I would prefer Starbucks over this. Maybe I should have gotten a donut instead. I tossed my drink after three sips.
(1)Kyvan N.
Good quality hand soap and hand dryer here! Thanks for not cheaping out on us dunkin donuts! Stable WIFI! Donuts can be better.
(3)Alyssa C.
Very clean, fast service, friendly staff. Would be 5 stars but they were out of what I ordered.
(4)Louie R.
This Dunkin Donuts is hit or miss. When i run in here for just coffee, the service is usually very fast and prompt. When i run in there to order coffee and food, that usually becomes a circus. There have been times when i've waited over 20 minutes for my food. Usually it's not a problem, but when you have a business meeting that you have to attend to, it is. Fast food, pffft. Bring a sleeping bag.
(3)Penny Lane X.
This place has been remodeled. They have NEW OWNERS (I hope!)...the previous owners kept the place pretty dirty and gross. What's there to not love about DONUTS from DD? ok...yes, they are full of sugar and they are deep fried. Not good for you, but they taste yummy, esp the Munchkins....which are so easy to just keep popping these little donuts into your mouth one after another....stop me! I love DD coffee...but, I DON'T like that they add the milk/cream for you. Why do they do that? Why can't I add my own? Do they think I won't know how? They added WAY too much--my coffee was so rich with half & half, I had to add more coffee to it when I got home. What was the point of ordering coffee out, when I ended up making a pot of it at home? Geez!
(4)Ameerah A.
Happy Anniversary Week DD! (50 cent Medium Coffees, iced or hot, until the 21st) Why was I not informed of this earlier?! I was and am all over this deal right now, and so were the 10 people I saw with medium coffees walking out of the shop this morning. It was a mad house I say, A MAD HOUSE!!!! Before the revamping of every single DD on the planet, I remember this place as it once was...Proud, mystical, and always very crowded. About a decade or more ago, this shop was owned by a man from Philly or New York or New Jersey, his name escapes me, but he was a very friendly man. My Pops and him use to talk about the East Coast every single time we'd go in, while I munched on a Vanilla Cream. There was always an abundance of the right kind of donuts, and when I say the right kind, I'm talking about Vanilla Cream, all the other donuts can take a flying leap! Well, thinking harder about it the owner was probably from New Jersey... I'm pretty sure I heard him say water like someone from New Jersey. Side story here, I have heard my Pop say 'water' once in my entire life, but he insists on pronouncing it 'wudder', I'm not saying there is a right or wrong way to say the word but universally I think I have it correct. Anywho... Obviously pink and orange-itized to the point of hurting my eyes some mornings, this DD offers the same quality in food and beverage as it did in its earlier years.They have healthier eating options and a variety. Not just your typical milk, donuts, and coffee anymore folks. Half of the racks are muffins and bagels, and you can order flat bread sandwiches now (Reluctant at first, I have found the Veg version to be ultra delicious). Lots of places to sit, indoors and outdoors, flat screen televisions with the news, sports or DD advertisements, and your local paper(s). Even though the service isn't as personal as it use to be, you are still greeted with a hearty smile and given the coffee and/or donuts you came for. I guess that's all that matters with you young people nowadays. You just don't understand, that sometimes you want to go where everybody knows your name, and they're always glad you came...
(4)Mike L.
We go to this Dunkin Donuts just about every time we viisit Arizona. Donuts are of course always fresh and service is good. I fell in love with the Vanilla Chai drink
(4)Albert H.
Located on 67th avenue, east side of the road, just north of the 101 in a little strip mall. Weekdays outside of prime breakfast hours are great at this place - no long lines, pleasant employees, etc. Rush hour and weekend mornings can bring the longer lines, especially for those people who order the egg sandwiches and such. Much nicer after the remodeling.
(3)Chassidy G.
I get my 4 yr old "chocolate meatballs" aka munchkins every 2 weeks or so, and we've always had nothing but fast, friendly service!
(5)Kayla S.
Blueberry coffee! It smells so good in the car on the way to work. Also I love that they add the milk/sugar/splenda for you, so nice. The breakfast sandwiches are good and the hash browns are excellent. Of course the Boston Creams are my favorite, so I wish they had a drive through so I wouldn't be tempted.
(4)Rebecca M.
Ok so the food is fine, it's fast food breakfast food, not much to be expected. Every time I've gone the service has been very fast, I've never had to wait long for anything. BUT.... they are always out of something, and I don't go at weird times, the latest I've ever gone has been 11am, so I feel like they need to step it up with keeping things stocked. There has not been one time I've gone where they have had plain bagels, which I don't understand because that's the most common bagel, how do you run out? They have also been out of croissants, numerous other bagel flavors, and donuts. Seriously WTF!?? Maybe I just have bad luck with the days i choose to go, but I'm definitely going to start eating a different location, because it's absolutely ridiculous that they would be out of these things so early.
(2)Marie C.
I came and ordered a coffee, cause that's what they're known for, right? Sad to say I would prefer Starbucks over this. Maybe I should have gotten a donut instead. I tossed my drink after three sips.
(1)Kyvan N.
Good quality hand soap and hand dryer here! Thanks for not cheaping out on us dunkin donuts! Stable WIFI! Donuts can be better.
(3)Alyssa C.
Very clean, fast service, friendly staff. Would be 5 stars but they were out of what I ordered.
(4)Louie R.
This Dunkin Donuts is hit or miss. When i run in here for just coffee, the service is usually very fast and prompt. When i run in there to order coffee and food, that usually becomes a circus. There have been times when i've waited over 20 minutes for my food. Usually it's not a problem, but when you have a business meeting that you have to attend to, it is. Fast food, pffft. Bring a sleeping bag.
(3)Penny Lane X.
This place has been remodeled. They have NEW OWNERS (I hope!)...the previous owners kept the place pretty dirty and gross. What's there to not love about DONUTS from DD? ok...yes, they are full of sugar and they are deep fried. Not good for you, but they taste yummy, esp the Munchkins....which are so easy to just keep popping these little donuts into your mouth one after another....stop me! I love DD coffee...but, I DON'T like that they add the milk/cream for you. Why do they do that? Why can't I add my own? Do they think I won't know how? They added WAY too much--my coffee was so rich with half & half, I had to add more coffee to it when I got home. What was the point of ordering coffee out, when I ended up making a pot of it at home? Geez!
(4)Taylor Momo J.
Great service here. Fast, and in the drive thru they ask the people who order food cooked to order to pull around so as not to make those just getting beverages and donuts wait a long time. Sometimes there are new people here and they take a bit of time getting up to speed. But for the most part, a very fast drive thru experience is had almost every visit. Thanks!
(5)Mark S.
Dunkin Donuts is always good and you can't go wrong with a chocolate long john, but they are hard to get here. I must have got there after a rush because there just wasn't much left to choose from. My advise is that if you are going to go, make sure you get there before everyone else does so you can get what you want.
(3)Lucid L.
Absolutely loved the service! I wanted a dozen donuts and I got them and was out in less then 5 minutes! Great friendly staff
(5)Em J.
This Dunkin Donuts can never seem to get it togehther. After reading the other reviews I have found my visits to this location similar. There is only ever one register open at a time and a decent sized line. So if you want one item but the person in front of you is ordering 10+ items, you will have to wait the entire time to place your order and be taken care of. Today, a young gal (who I will leave unnamed) was cashiering. Bless her heart, she was just not having a good day. Her black makeup was smeared under her eyes, she was constantly ringing up wrong orders and one of the food preps had to keep yelling at her the whole time. When it was my turn, she didn't even muster a hello or how are you. She just stood there and stared at me. I placed my order although she was extremely confused. She said a few times during taking peoples orders "this is my cue to be off and go home." I asked if I could get almond milk in my dink instead of regular milk and she said ok. My drink came out and I saw it wasn't marked for almond milk so I asked the barista and she screamed at Kylie who then apologized because she forgot to mark almond milk. It wasn't really a big deal because I had time to wait for them to remake it. I get that everyone has bad days, but in general this Dunkin donuts just never has it together. They also forgot my hash rows and my sandwich was burnt. Butttt the baristas were pretty sweet and made sure I had everything before I left. The snicker doodle iced espresso was really yummy though!
(2)Nathan G.
I've always like Dunkin. The 'Old Fashion' is my favorite donut. The reason that This particular place is getting a 4 star over a 3 star is because I had an issue with a thermos style cup that we bought for my wife. I had taken it back and got a bit of a runaround so I emailed corporate and was contacted by the store manager. I explained what happened to her and the next time I was in the area, the manager had a replacement thermos style cup, of a different style because the one we had was no longer available, waiting for me. While it was a bit of an inconvenience to have to go the route that I did, my issue was resolved.
(4)Amanda V.
Thanks for being rude when you got my order wrong and then just transferring the incorrect cheese from one sandwich to the other instead of putting new cheese on both sandwiches. Now my sandwich tastes like an everything bagel. Not exactly what I was looking forward to this morning. This location gets my order wrong more often than not. I think it's time to find a new breakfast place.
(1)Matthew L.
Words cannot describe the rudeness and hurtful attitude the staff have here. Learn some manners please. I literally have not been to a shop ever where the staff have never at least acted nice. Until I went here, at least. Will never be coming back
(1)Robin G.
Always fast, friendly and efficient. Even when it's busy I don't have to wait long. Plus, they serve soy milk! I only add that in because the Dunkin near my home won't carry soy milk anymore which forces me to pay an extra 0.50 for almond milk. I've never had an issue with them and their store manager is nice too! 5 stars!
(5)Jade R.
We live in Southern California, but we were out here for a family trip. Dunkin Donuts recently moved out to Southern CA, but I haven't had the opportunity to try the CA location so I jumped on this location when I saw it during our walk. I'm very disappointed after all the hype of how amazing this place was. We ordered their famous iced coffee, bagel breakfast sandwich, and their maple glazed donut. The best part of our experience was how quickly the food came out, however the food was gross. The bagel sandwich was cold, and the bagel was not toasted and tasted old. The iced coffee had no flavor other than milk and sugar. The donut frosting left a fatty film on the roof of our mouths after eating, and it was one of the worst donut I've ever eaten. I will never try Dunkin Donuts again.
(1)Al D.
This Dunkin is an Oasis! It's a shame that there are a few bad reviews on here. I grew up on Dunkin as a New Yorker. After moving to LA a few years ago, it's one of the few things I really miss. My wife's family lives in AZ, so Dunkin is one of the must stops during our visit. Today is my 4th return this week. My usual Iced Toasted Almond & 2 jelly donuts were great as usual and the service was excellent. They even entertained my, "I miss Dunkin" stories. Don't let the others here deter your next DD craving. Drop in, grab a seat & enjoy Dunkin with a friend!
(5)Jack N.
Waited 20 minutes for a breakfast meal. One coughing food handler was frantically asking the manager what do we do we are slammed. The insightful critically thinking manager immediately started apologizing to the bewildered customers and offering refunds and her sincere regards. Not in this lifetime. The manager replied there is nothing we can do. They all came at once. Please forgive all 5 of us for conspiring to meet at your establishment at precisely the same exact time on this exact date to start our world demise one unsuspecting dunkin donuts at a time. Bwawawawa... The food was so disgusting i threw it in the trash. How can you seriously mess up hash browns? Terrible service, terrible management, terrible food. Will not return.
(1)Peter G.
The Worst D&D I've ever had. Went here for one solid week real early in the morning to see if I liked it as my go to. Children are in charge of this location, so it suffers what children will do to a business if not supervised and well managed. Big disappointment. Bad attitudes & no customer service experience. Will not be coming back. There is another coffee shop a stones throw away that is well managed and great service. GO THERE!
(1)Heather N.
Dunkin Donuts is pretty average to me. I think they're a little bit overrated. I had never been to one before moving to Arizona so I was looking forward to trying it, but it was pretty much like every other donut store I've ever been to. Plus, by the time I got my donut, it was stale. I don't know if it was because it was mid to late morning, or if it's because they keep donuts out in the open. Either way, their donuts were average at best and their infamous iced coffee was also, average at best. I don't get the hype. 3 stars because it is literally A-OK.
(3)Ron P.
This is the worst Dunkin Donuts I have ever been to and I stop in at Dunkin Donuts at lot when traveling. I have been to this location several times in the last year since I moved to the area and have been frustrated trying to pay every time. They always seem to have one of two registers open and if you are there for one item and want to pay and get out you have to wait. You wait on the people in front of you who may have large orders or are also just waiting to pay because the person at the one register has already started to ring up a larger order. No shortage of people working there as I always see a few working on preparing orders and a few taking orders. However no one ever opens up the second register and for some reason can't as I have received an "I'm sorry but the other person has to ring you up". Then you wait to pay for much longer than necessary. I have ordered coffee in the past and waited so long to pay the coffee is getting warm. They have no problem taking your order and preparing your coffee or getting a muffin but then you stand there looking at your order sitting there while you wait to pay. I have seen managers standing around chit chatting with employees or customers at the other end of the store with no clue on what is going on at the register. If the managers were doing a good job they would see the problem and open up a register to get people out the door. You would think that if they are only going to use one register they would not start to ring someone up until they were ready to pay. Not this place. No common sense here. Well on today's visit, I was fourth in line and the people in front of me had larger orders than me. Standing fourth in line I was asked if I wanted just coffee or donuts and I said I just want one muffin. My muffin was bagged and put next to the register. I walked up to the second register expecting that I would be taken care of so I could pay and leave. Nope, the person standing next to the register apologized and said the other person had to ring me up. I waited a few minutes watching people run around preparing orders and the person at the register standing waiting for the order she started to ring up to be completed. I noticed other people waiting to pay and realized this was going to take a lot of time. I saw who I thought was the manager standing at the other end of the store talking to another employee so I called to him and asked if he was the manager. He was and I explained the situation. However I was so annoyed at this point I just told him he needed to open up another register and get the people out who were waiting to pay. He seemed out of touch with what was going on and that annoyed me too so I just said that I did not want my muffin, he could keep it and I would not be back. I hope the person who owns this franchise reads this and wakes up to what is going on in this store.
(1)Kt C.
This is the worst Dunkin Donuts I have ever been to. So bad that I've vowed to never go to a Dunkin Donuts ever again, they wont be getting a penny from me. This location has rude staff who seem to have never been taught manners. One boy handed me my bag of bagels silently and I said thank you and he turned away from me without saying you're welcome or smiling back. He just had a blank look on his face the whole time and it made me feel unwanted. Another time they were out of plain bagels.. really? And they didn't even offer to make more for me. Terrible.
(1)Jay L.
This location is always out of glazed donuts??? Then the girl gives me attitude. Get a clue, you're a donut shop. P.s you still have Halloween marketing signs on your counter too. Obviously not very well run.
(2)Oleg K.
Once walking in, I can see there's already a line. Great I thought, another long wait. This place was much different. The barista was taking drink orders even before you were being waited in to get the coffee made and out there. The line moved very quickly. And service was presented with a smile and cheer. Family friendly atmosphere, clean floors. The manager walks around and asks how everything is. And they're always cleaning. I have 4 stars, for my particular service. Ordered a coffee coolata and already paid. Then was told they didn't have it. So front counter people need to have more information about what's going on when waiting on ppl. Ok
(4)Ameerah A.
Happy Anniversary Week DD! (50 cent Medium Coffees, iced or hot, until the 21st) Why was I not informed of this earlier?! I was and am all over this deal right now, and so were the 10 people I saw with medium coffees walking out of the shop this morning. It was a mad house I say, A MAD HOUSE!!!! Before the revamping of every single DD on the planet, I remember this place as it once was...Proud, mystical, and always very crowded. About a decade or more ago, this shop was owned by a man from Philly or New York or New Jersey, his name escapes me, but he was a very friendly man. My Pops and him use to talk about the East Coast every single time we'd go in, while I munched on a Vanilla Cream. There was always an abundance of the right kind of donuts, and when I say the right kind, I'm talking about Vanilla Cream, all the other donuts can take a flying leap! Well, thinking harder about it the owner was probably from New Jersey... I'm pretty sure I heard him say water like someone from New Jersey. Side story here, I have heard my Pop say 'water' once in my entire life, but he insists on pronouncing it 'wudder', I'm not saying there is a right or wrong way to say the word but universally I think I have it correct. Anywho... Obviously pink and orange-itized to the point of hurting my eyes some mornings, this DD offers the same quality in food and beverage as it did in its earlier years.They have healthier eating options and a variety. Not just your typical milk, donuts, and coffee anymore folks. Half of the racks are muffins and bagels, and you can order flat bread sandwiches now (Reluctant at first, I have found the Veg version to be ultra delicious). Lots of places to sit, indoors and outdoors, flat screen televisions with the news, sports or DD advertisements, and your local paper(s). Even though the service isn't as personal as it use to be, you are still greeted with a hearty smile and given the coffee and/or donuts you came for. I guess that's all that matters with you young people nowadays. You just don't understand, that sometimes you want to go where everybody knows your name, and they're always glad you came...
(4)Mike L.
We go to this Dunkin Donuts just about every time we viisit Arizona. Donuts are of course always fresh and service is good. I fell in love with the Vanilla Chai drink
(4)Albert H.
Located on 67th avenue, east side of the road, just north of the 101 in a little strip mall. Weekdays outside of prime breakfast hours are great at this place - no long lines, pleasant employees, etc. Rush hour and weekend mornings can bring the longer lines, especially for those people who order the egg sandwiches and such. Much nicer after the remodeling.
(3)Chassidy G.
I get my 4 yr old "chocolate meatballs" aka munchkins every 2 weeks or so, and we've always had nothing but fast, friendly service!
(5)Kayla S.
Blueberry coffee! It smells so good in the car on the way to work. Also I love that they add the milk/sugar/splenda for you, so nice. The breakfast sandwiches are good and the hash browns are excellent. Of course the Boston Creams are my favorite, so I wish they had a drive through so I wouldn't be tempted.
(4)