Ok for the family, but I would not go out of my way to come back.
(3)
Rebekkah S.
I previously had a bad experience here and the manager contacted me and definitely made it right. I will be going back to try again and will post my experience :)
(5)
Brenda B.
Every time I go to Red Robin it is a good deal. I think they have the same cook 24 hours because the burgers never vary. They are cooked to my satisfaction and I always eat too many fries. Best service in Arizona. Love this place.
(5)
Brett B.
Came in for my birthday burger, and decided on the garden-burger. I hadn't tried it before, but I'll be trying it again, many more times. I may even go vegetarian now that this baby is in my dietetic arsenal. Love it!
(4)
Tiffany W.
Service is always horrible. A female server was training a new guy and she was very rude. Still tipped her good regardless of her rudeness. Food is always well prepared and tasty but the service could be much better.
(1)
Karrie K.
Mmm one of my favorite places to go! I love almost everything on their menu and it is all very affordable :)
(4)
Debbie C.
I love their garden burgers. Did u know u can substitute with a garden burger for any of their gourmet designer burgers? And can't say enough about all u can eat fries ! Normally I don't go for flavored teas, but I'm addicted to the pomegranate tea. Very flavorable and just a little bit tart, really refreshing. And the staff are all very friendly and super professional.
(5)
Andrea C.
I always get the Whiskey River BBQ Chicken Wrap when I go here - this is the only Red Robin I've found that actually makes it right! Other ones for some reason just don't taste good. Plus the fries. You can't beat the fries! Ask for extra ranch - they taste even better that way.
(4)
Edwin D.
Ok for the family, but I would not go out of my way to come back.
(3)
A K.
I am giving the review of the food i ate. This is a fast food chain so don't expect any difference in the ambiance. I ordered the ensanada chicken platter, You get two chicken breasts with salsa and salad. Chicken breasts were hot and tender :). Salsa was really tasty and i wished i could get more or try it out with some chips :P. Lemonade is decent not that sweet which i liked.
(4)
Suzanne S.
Its what you expect, burgers and fries. But wait, there is more now. There are sweet potato fries. Yes, you heard it here first - sweet potato fries - yum. I find the drinks fun to look at and yummy to drink but a bit on the pricey side. Here's another great hint - they have smaller portion burgers! I can never finish the whole regular burger so this is a great deal. Comfortable easy place to be. Someday I'll save room for dessert.
(3)
Marty F.
Old Reliable... That's what our family calls this place. When we cant think of a new place to eat when we go our, or everyone is arguing about this place or that place, we always say "Ok, well lets go to Red Robin.." Ive been here at least 20 times, and every time I go, it just gets tastier. I mean, what place offers all-you-can-eat fries? Steak fries!.. Funny though, even knowing I can have more than one basket, I get just one.. If you want good service, use Tim. He rocks and is usually serving the tables in the middle or the booths just next to them. What to get? I love their Royal Red Robin burger. Call me traditional, but how awesome is it that you have a hamburger with a fried egg on it? Gross you say? Ohhh just the opposite, mouth watering delicious. If you are in to wings, they have these amazing dry rub wings that just bite you back. Id get a ton of them if they were cheaper.. Also if you love Root beer floats, get ready because for $3.00 you can get all-you-can-drink floats. How cool is that? I love their iced tea. All I drink when I go out is iced tea and Red Robin has some of the best out there. Ugg.. i feel like going there for lunch now . Damn you Red Robin!! Maybe this weekend!
(5)
Amanda S.
DH and I went here after I got sucked in by the Mt. Olympus burger commercials on TV. Neither of us had been to one before, so we figured we might as well try it out. Our experience was good - we had a good waitress who was attentive. She knew when to bring refills, when to stay away, and was a psychic when it came to knowing when my hubby needed napkins. I also want to mention the experience of a couple sitting nearby. She had ordered a turkey burger and did not find it to her liking. They offered to bring something else out to her immediately, for free. They also offered to keep refilling her fries - for free. They offered her a free dessert, a free shake - free ANYTHING. The waitress and then the manager. I have seen some negative reviews about the customer service at this place - so I just want to mention: If something bothers you, mention it. I would be willing to bet they fix it. Immediately. We both enjoyed our food, had a pleasant dining experience, and got to overhear how we would have been treated had we not been happy. Solid 4-star experience.
(4)
Jesse G.
The service at this establishment is terrible. My mom and I went here earlier today, and there were 3 greeters who just sat there chit-chatting. Keep in mind there was not a line nor was it busy. They didn't even bother to look at us and they weren't professional. I had to literally say loudly, WE NEED A BOOTH NOT A BAR TABLE. Our server was slow and awkward. When we asked for our ticket and dessert it took the server 20 minutes and we didn't even get our dessert for which we were charged for. We wanted to leave and so we went up to register and asked another employee to ring us out. She was the most rude person in that place. She told us: "Well, your server has to take care of that" and they left us dangling there for 10 minutes. The woman at the register would not help us but kept adding her 2 cents in. They did remove the charge for dessert we did not get, and the manager didn't even bother to see us. This is by far one of most terrible places I have been to and I will not come back. So, my rate for this Red Robin is 2 out of 10.
(1)
Lisa S.
I used to come here quite often. But over the past year or so the service and food has really gone down. I always ordered the blue ribbon burger but it started to fall apart and taste bad. So I order the crispy chicken and that was better. Sadly I have to say that I was actually hotter when I ordered it to go than when I dined in. As we waited for our food (2 adults and one child) the table behind us who came in after we ordered got served first (2 adults and 3 kids). WTH? Really? We get our order and the fries are cold so be for the waiter leaves I ask for some hot ones. I get the new fries but they are as cold as the first ones. So I didn't even bother to order more. What has happened to this place. It used to be awesome now it's a place I will not goto even if it is free..... Still waiting for coffee after asking 3 times. I finally get it with no creamer. Wow the table behind us just left. So much for service!!!
(1)
Kevin O.
We were in the mood for a burger with my daughter and her friend so we went here. We ordered apps and about 5 minutes later, our entree. Apps came out quick and were pretty decent (jalapeno coins, onion rings and chips). However, right on the heels of the apps came the entree's. We had just started on the apps so the table was jam packed with food and dishes. Take a tip and delay ordering your entree on a busy night. They were clearly about turning tables, but the server was pleasant and not pushy. I ordered the "burning love" burger. Definitely not as hot and spicy as the description made it out to be, but decent which sums up the restaurant.
(3)
Kayla A.
My mom and I went here for lunch not too long ago and we were enjoying our talks and our drinks. We had already ordered and were just waiting for it to be boughten out. When it did come out the manager himself came and talked to us saying the food took too long to cook. We didnt notice nor cared. But he said it didn't meet standards so our whole meal was free. It was a pleasant dining experience and I will definitely be back more
(5)
Nicole C.
I love this place when I am looking for something more than just a fast food burger. My personal favorite is the Blue Ribbon Burger its so tasty. It has just the right amount of bleu cheese an steak sauce topped off with crispy onion strings and don't forget to try the parmesan garlic fries with your burger.
(4)
Amy C.
The last three times we have eaten at this Red Robin location my husband has become violently ill immediately afterward - imagine the worst pain and ejection of food from both ends and you get the picture. It happened to me the last time, also. This time we did an online search and see a lot of similar RR complaints from other locations as well. The problem seems to be with undercooked chicken or fish. My burger was not cooked enough either, but I thought it was just the lighting. The service was friendly, but the server who was in training and worked our table accidentally brought my diabetic husband a full-syrup Dr. Pepper as a refill instead of the Diet Coke he was drinking. He didn't realize it until he had almost finished it (probably the chicken poisoning was already dulling his senses). In any case, we will NEVER, EVER, EVER eat at Red Robin again. The risk of pain and suffering is simply not worth it. Oh, and you may be wondering why even went there this third time? It was New Year's Eve and every other restaurant had over an hour wait, but there was no waiting at RR...now we know why.
(1)
Jeff M.
With the new updated look of this red robin I'm not sure if it's enough to get me excited about the food. Service has always been accommodating but I have ate here several times and my food has not been consistent. Multiple times have I gotten French fries that I could tell we're not fresh. I understand waste is a huge concern in the food industry but a national chain restaurant as red robin has to set their standards higher. You have to take pride in the quality of food you are providing your guest.
(3)
D V.
Had a great visit here on Saturday. Jeanette was our server and she was perfect. She read our minds without us ever saying so. She saved us money, too. I ended up getting a free burger. She refilled our drinks quickly. The food tasted great. Great ambiance. We came about 12:30 pm on Saturday and it wasn't overly crowded, but there were still plenty of people here. We did not have to wait and got seated quickly. Good food. Good prices. Great service. Good environment. Will be back!
(5)
Michael R.
We have not received our food yet but the beer is ice cold and the bartender, Don, is awesome. Great attitude very helpful and makes us feel like we're #1 and like we're his only customers even with a packed bar. I will be back.
(5)
Jeremy T.
Its red robin, mediocre food for a high price. I have friends that occasionally drag me here because "Unlimited fries!". There are many much better places to get a burger for cheap, and close to this location.
(1)
Eileen W.
Have to take away a star or two because we asked for outdoor seating and waited over 15 minutes to have bus boys clear a table (all patio tables were empty but dirty) The saving grace was a very pleasant server. Food is typical Red Robin. Nothing to brag about and overpriced. Milkshakes look yummy but $5.00 is a bit much. I'm sticking with In-n-out burger when I want a bang for my buck.
(3)
TJ H.
I think C's favorite day of the week is Saturday. Why? Because C's grandma usually calls us and invites us out to dinner and C gets to pick where we go. Tonight he picked Red Robin. Our server was Kallie, she was great except for not introducing herself. She took our drink orders and quickly brought out the drinks except for the Poppin Purple Lemonade ($4.49) C had ordered. His drink comes from the bar so the bartender brought it over. C LOVES the purple lemonade. It's made with Prickly Pear syrup. I have to agree with him it's yummy. Toss a shot of Reposado in there and "Thank you sir, may I have another". Before I get into the food I would like to mention that our food was brought out by a runner, not Kallie. Imagine a four top (table for 4), I'm sitting at 6 o'clock, C at 9, Grandma C at 12 and K at 3. The runner comes up to our table, stands to my left and proceed's to hand K her plate, reaching across in front of my face. Then he hands Grandma C her plate, reaching across C's face. Then he walks over to C's left and hands me my plate (which was the wrong burger), again, reaching in front of C's face. Really? Of the 3 plates he delivered, he handed all of them across some ones face. No Bueno. What he did right was serve the ladies first but unless you're delivering to a booth or there's just no access, serve each person from their left. Another runner brought out C's cheeseburger immediately following the first runner. C ordered the Kids Little Reds burger with American cheese ($4.99) and extra extra extra extra pickles on the side. This was the first time I ever remember C being asked what kind of cheese he wanted. Nice job Kallie. The patty was not overcooked and C said it was a "tasty piece of cow". Kid cracks me up. What I also found amusing were the 7 steak fries sitting next to his burger. It just looked sooo pathetic. What wasn't amusing was the missing pickles. When Kallie came by to inquire if everything had been delivered correctly, we informed her of the missing pickles and that I had been given the wrong burger. Kallie took the wrong burger away and brought back my correct order plus C's pickles. K ordered the Prime Rib Dip with fries ($13.99). She said everything was as it should be. Yippee. The meat had good flavor. The Au Jus was not overly salty. The bread had enough structure to hold up to the Au Jus. The grilled onions were spot on. Grandma C ordered the Banzai Burger with fries ($9.99). She said the burger and fries were both done correctly. Yippee again. I ordered the Blue Ribbon Burger with bottomless Broccoli ($10.69). The patty was properly seasoned and tasted great. I asked for the tangy steak sauce to be on the side, which it was. What I found strange was that the "crispy onion straws" were under the patty, not on top, which made them NOT crispy. The broccoli was properly cooked as was the refill I ordered. Kallie kept the bottomless fries coming to the rest of the table as well as our drink refills. Nice job. Another issue I encountered was the full trash can in the men's bathroom. No bueno. If I were just rating Kallie and the food, I would give this visit 4 Stars. But, the unprofessional food delivery by the runner, bringing me the wrong burger in the first place and a bathroom that needed attention bring this down to 3 Stars.
(3)
Melissa K.
My kids always beg to come here for their birthdays. So, against better judgment, we went. We had a group of 8. Service was really slow. The poor waitress looked absolutely afraid when we sat down (im biased but truly my kids were very well behaved, polite, quiet etc). Getting silverware was a chore, getting our drinks and eventually our check took forever. We ordered extra milkshakes for the kids to share. Had to hunt down an otherwise cranky server to beg for a cup to split It up (as we told the waitress when we ordered it) I should note - we came during a slow time. Restaurant wasn't crowded at all. All in all, I won't be excited to come back. Inevitably my kids will ask and in a moment of weakness I might agree. My salad had rubbery chicken and it was overall a disappointing way to waste $80.
(2)
H W.
Table had a glass and receipt from previous gues on it when I sat down, waitress was "going to get that in just a minute." She never did. Burger was HORRIBLY overcooked!! I had 2 bites left by the time she finally came back around. Service was slow- would not reccomend
(1)
Becky H.
So a few coworkers and I went to Red Robin for dinner tonight around 5. There were ten of us, so I understand some issues but dear Lord. I've never had such terrible service. Our server ignored us 95% of the time we were here. Our food was cold and the broccoli was rubbery. They took an entree off of our tab, but left the other three customers with us paying for food we expressed our displeasure with. That little machine they make us pay with was confusing and instead of assisting us with figuring it out, the server walked by, said 'I see you've figured it out', turned the call server light off and walked away. It was so bad. I would not recommend this place.
(1)
T W.
Time to update my review, it seems. We found ourselves here for dinner because we had an appointment in the area. Not much has changed, really. It's Red Robin. A burger joint. Their burgers are pretty good and the endless fries are nice too. At dinner time the place is LOUD. Much worse than I recall for lunch. Maybe the kids? It was a pretty full house. I had the peppercorn burger, the wife had a chicken salad. The chicken was odd. Unexpected texture. They took care of it in a timely fashion. My burger was pretty good. Really probably 3.5 stars, but for a burger place they are pretty consistent and good. So I don't want to round down. Due to time constraints we had to eat and run. I think service was reasonably quick, especially given how busy they were.
(4)
Anne P.
This red robin is very unorganized, I went the other day with some friends and they seemed understaffed that night. I get it, I use to work in the restaurant business s I tried to cut them some slack and be patient. We got seated by the host then I think a manager got our drinks and then our server got our order. She didn't even greet us she just took the order and left. The restaurant wasn't clean at all times there was food all over the floor when we got there and it was still there when we left. Food took about 30 minutes to get and we hardly saw our server. Save yourself a trip and go somewhere else
(1)
Jeremy S.
We love eating here. It's so wonderful to feel special to the team. The team takes great care of you, even if the kitchen makes a mistake. Don in the bar, especially, is awesome.
(5)
Leslie H.
FIRST AND LAST TIME HERE We came for lunch around 1pm Today and the place was packed ! So I thought awesome, this must be worth waiting for *just kidding* . What a disaster . Lunch took an hour to be seated and served a burger that was beyond gross ! I'm providing pics as proof that I am providing an honest review . I ordered the BDL burger and a bowl of French onion soup. It was supposed to have sun dried tomatoes, arugula , and a mayo based sauce that made the burger and bun SWIM in grease I wish I was kidding , or even exaggerating!! I tried twice to pick it up and had grease running down my hands .. I also ordered a bowl of French onion soup that consisted of crunchy 1/2 cooked (not caramelized like they are supposed to be) onions, topped with 2 slices of soggy bread (not toasted) and melted cheese . I left hungry and pissed off . My time and my money were both wasted at this place . I would love to know what the crowds of people were ordering ?!?!? On a side note the manager came over and apologized and removed the burger from the bill . He also gave us a coupon for free appetizer or dessert on our next visit . If anyone wants it let me know ! I will not waste another moment of my time or money here
(1)
Josh A.
Mediocre service. Waited 45 for COLD food as in it seems like it was sitting for 15 minutes before we got it. Probably won't be back. Not very impressed.
(1)
Ceci M.
The food was good ...customer service was good ...atmosphere is quite nice ...no complaints ...it wasn't amazing but it was good so for that I give it 4 stars
(4)
Dana M.
Even though the food is great, this particular location is super disorganized for some reason. I've been here 3 times, and the service is always slackin as if they don't have enough staff. Particularly when seated in the back area, it's like the land of the forgotten. The manager did come around and asked if we had been helped, but we were like nope not at all. No waitress was assigned to us and we were just sitting there. Seems like they are trying to get better at their service, but it's really hit or miss.
(2)
Khoa N.
Had guacamole bacon burger. Bottomless fries. Arnold Palmer. Service was great even when we went at 8:38 when they close at 9. Food was good. Wish they had more choices on how the burger is cooked (medium rare) but little pink was really good still. Will eat here agian
(5)
Kitty Kat D.
Don't waste your time with this location. It used to be our go-to, as we have a four year old who loves to come here. They are currently going through a remodel, and you'd think no one ever worked as a server before. We've currently been waiting 20 minutes for our drinks. Which include a coke, beer, and chocolate milk. The pregnant hostess couldn't have been more rude, after I thanked her twice for seating us. We had 3 waiters stop, look at us, and continue walking before someone asked if we had been helped. That was about 10 minutes before our orders were taken. We won't be back.
(1)
Kevin G.
The food was fantastic. Got amazing service from our server Don. He definitely made my group feel welcome and was very attentive and made great conversation. I'll defiantly be returning to this location soon.
(5)
Maricela C.
My husband, mother in law, my son, and myself came here today to have lunch. Our server was on top of things at the start. We had ordered the chips, salsa, and guacamole. We didn't eat it, because my husband tried the guacamole and said it tasted canned. He knows it didn't taste, or look right .. Especially because he works at Chipotle where they make it fresh everyday! We had her take it back. Our food arrives and everything is delicious. Then this big group of kids come in. They were being loud, obnoxious , and they were squirting ketchup into their mouth straight from the bottles. That is so unbelievably disgusting!! They were popping balloons on purpose. Mind you, We have our 4month old son with us. !With all that happening, we were waiting for our check. It took ATLEAST 30 minutes for us to receive it because our server decided to take the big groups order. Terrible service towards the end. Hadn't been here in like 2years, it was not a great experience coming back.
(2)
Steve K.
This is the standard American food and burger restaurant. I can generally count on this place having good food and service. Not awesome, but a good experience. One great burger to try, if you are not concerned with your health, is the Red Robin burger that comes with an egg. It's really good! We stopped by for lunch today and got the same friendly service I always get. I ordered the grilled chicken salad over fresh greens with a honey mustard dressing. Everything was fresh and quite flavorful and I would not hesitate to order this again. In fact the portion of salad was so big that I ended up taking half of it with me. Great lunch.
(4)
Crystal H.
Red Robin has always been one of our favorite go to restaurants for a consistent meal and a pretty darn good burger. The kids love it and we enjoy it too. However maybe a year or more ago Red Robin corporate decided to "improve" their menu to make it appear more gourmet and offer more "fancy" sauces. All they ended up doing was increasing prices and lowering food quality and consistency. Now this location has decided to remodel as a desperate step to become "hip and cool." The service has been horrible the last few times we have been here. Inexperienced and rude waiters and slow service. The food is just okay or not good (soggy tasteless hamburger buns are now standard). And the "bottomless" fries are served in piles of about 8 and then it takes the server a good 20 minutes to bring you 8 more fries. I bet they are saving all kinds of money on the fries. But they are losing me as a customer. Don't waste your time.
My Boyfriend and I came for lunch during the week. Our Hostess was friendly and accommodating with where we wanted to sit. Our Server Emelie was awesome! She was friendly, attentive and brought us everything we needed to enjoy our meal. The food was good and very tasty. I had the Banzai burger and my Boyfriend had the Bleu Ribbon burger. We had a small issue with my Rewards card when it came time to pay our bill but Emelie handled it like a champ. We will definitely be back!
(5)
Kristin J.
Love the sweet potato fries here, it's worth the upgrade! I always get either the mushroom burger, royal red robin, or the regular chicken sandwich. I love how they cook my burger med rare, and the strawberry lemonade, or the flavored teas go great with the burgers. If you're extra hungry, try the stacked onion rings, but don't forget the fries are bottomless, and really yummy. There can be a long wait some nights, but Never too bad. :)
(4)
Shola S.
my husband lOVES burgers and fries, so we decided to come here with friends for a casual birthday dinner. we've been to plenty red robins and always know what to expect- the food isn't absolutely amazing, but it's always pretty good and usually a fun spot to come to. but THIS place had the most awful service ever!!! the girl that served us acted like we were in her house irritating her. every time we asked for anything she would disappear for a long time, roll her eyes, or walk away without saying anything only to bring it about 15 minutes later. haven't really experienced such blatantly rude service in a long time so i was very surprised. my food was fine, but she let our plates sit so long that my husband's burger was soggy by the time he got his plate. such a disappointment. Update on 10/7/14: About a week ago, the manager got in touch with me and apologized for the bad service, and offered to hear our complaints and send us a gift card. I really appreciate efforts to repair broken relationships, so I'm really grateful that they care about their customers! My first review was 2 stars, but because it seems they are really trying to improve their service, I increased it!
(3)
Wendy S.
We went to Red Robin to celebrate my daughter's birthday using her free hamburger coupon. We did not have a printed version of this coupon because we exceed the allotted times we could view it. We had an email on my husband's phone and he said he would honor it. When the bill arrived it was not taken off and when we questioned it. the server said his manager needed a printed copy?? We were so annoyed as we had asked before hand if this was a problem. The Red Robin Royalty card has never worked well for us, registration issues, not getting our hamburgers counted, etc. and now this. The food was fine, but it was very overpriced. It was $55 for 4 burgers and drinks. It should of been less but they wouldn't honor the birthday burger coupon. We will not return.
(2)
Alex K.
ordered the whiskey river bbq burger... looked nothing like the picture! was pretty disappointed for i assumed that by going to red robin, id be getting a gourmet burger! however, i would have rather had a burger from in n out, even burger king! the restaurant decor was nice and gave a pulp fiction like feel when uma thurman had her $5 shake + burger. hopefully this place can step up their game if they want to stay in business longer! tips to the cook:: my buns couldve been buttered up ans toasted, i didnt see 1 onion string on the burger as to seeing lots on the pic.
(2)
Chris S.
I don't know what went wrong with this place. The many times we have been here before the service was great now it has slowly gone downhill. One waitress we had a few occasions ago was excellent. She was friendly, took our order in a reasonable time, brought us sauces in adequate amounts (I hate it when they give you a dinky portion that you know you're just going to end up asking for more soon), we never needed to flag anyone down and she came over frequently but not too frequently to see if we were doing okay. The last few times were terrible. I think this is either the result of inadequate management or disorganization by everyone. Possibly both, okay I must watch too many Kitchen Nightmares or something. One time we were seated to the right of the restaurant when you come in, by the bar area. A girl came and took our drink orders, myself partaking in an endless root beer float (only a little over $3 I might add) and my partner ordering a margarita. Some time passed (10 min) and then we had to flag someone down to get them to bring us our drinks. Margarita was disappointingly small for the price but root beer float was fabulous as usual, they forgot the spoon which also had to be flagged down for. Ordering time comes which was during the span of time waiting for drinks and so forth. Food takes awhile to come out, meanwhile the waitress is serving as the bartender for the whole restaurant making drinks one after another while waiters whiz by in and out carrying drink orders and we are left wondering when can we get a refill and where is our food? Food finally comes and someone else brings it and we discover my partner's food is cold. Sent it back and it comes back better but the whole experience was aggravating, no set server for a table and to keep flagging down people for things. It was like the equivalent to being seated next to the bathroom or kitchen, forgetful service and confusing, crowded and busy servers rushing by. The next time we came they tried to sit us there again! We replied with a resounding NO and the girl looked very "butthurt" for lack of a more flavorful word. We explained why but she didn't seem to be too concerned. We sadly looked at the people who were sitting in that area, aware of the service they were about to receive. Finally we ended up where we wanted to sit and the server was just okay, not very friendly. I hate it when I look at other tables in a restaurant and I see their servers are way more friendlier than mine and then I end up having "server envy." Summary: weekends are very crowded, if you are only two people they might try to stick you in the "forgetmenot" area. Families and larger groups they seem to move to the main dining area as I noted. I think I'm just going to find another location. Although I dislike chains mostly, Red Robin is a decent place to grab a burger $8-11 and don't forget those bottomless fries.
(2)
Frank S.
My wife and I very much enjoyed our dinner last night. Don, the bartender, was fantastic! Great job! I like the new interior, but I don't know anyone who likes the seating arrangements in the lounge/bar area. Bring back the booths!
(5)
Tony C.
Service can be slow for sure. The new southern charm burger is very yummy. The chili chili cheese burger says on menu it's open face but that's a lie. Someone at red robin really needs to look up open face burger/sandwiches. It use to come open face not sure how they forgot what open face means.
(3)
Monica O.
Was wanting a burger, but didn't want to cook dinner so I asked my daughter & son if they would like to go get some food, they picked Red Robin, we haven't been to a Red Robin since we have lived here so I was ok let's go try it. The kids don't get the whole eating at non chain restaurants, there is still some push back and well this time I wanted a burger so it was cool I ordered the Banzai Burger, I just love teriyaki burgers, the grilled pineapple and cheese with lettuce and mayo and for s&g's I toss in some thousand island dressing and it becomes this burger bliss!! Now I like my burger well done, I'm not into the pink showing, but the burger I ordered was pink, told our server and he took the burger and got me a nicely done one! And it was delish baby!! Michael our server was great and attentive; making sure everyone had everything they needed. The manager even took my burger off the check, which I didn't except because I was happy with my order after it was corrected. It's always great to have good service!
(4)
Kim S.
Holy Hamburger Batman! This Red Robin has recently undergone a remodel and does it ever look cool -- maybe a taddish Hard Rock meets a pub kindof feel. Still super family friendly and fun -- Check out the cheeseburger stools in the lobby so fun! As always you can have a good experience or a moderate one with service but we have never had a huge problem with it. Our server this time was right on the money and fixed errors in the order immediately (tomatoes on salad). Everything we ate was delicious and hot when it got to the table and we all left with full tummies. My husband and I shared the Southern Charmer (special burger) and it was so tasty. My two kiddos had the kids fish and chips and a corn dog. We also shared a pumpkin shake. We always enjoy Red Robin and continue to return for a fun atmosphere that is kid friendly. Check out the 8 track wall are and the soda bottle lights in the bar. Lots of fun.
(4)
Margarita S.
I've been to Tempe to visit my friend Carolyn, she is also a yelper's here. She brought me here at Red Ribon because she knew that I'm a burger fan and a root beer float fan. I really love their smoke and pepper, the best!
(4)
T B.
I recently went to give this place a try. Never did I expect to be seated right away, then simply forgotten. Ten mins went by and no server to be seen walking by much less approaching any table down the aisle. Ten mins was enough wasted time, so I left and walked across the street to a much friendlier restaurant with real service. Update: 11-21-13 I went back today for a late lunch, of course very few people in the restaurant and service was what one would hope and expect. Why isn't it great service all the time. Many of my friends that I told about the very poor initial service ALL stated to a person that their service us simply MISERABLE but they do like their burgers. Food today was OK, not enough for me to return for future poor service during busy times. Too bad their reputation for service is so widely known for being poor.
(1)
Doc H.
So disappointed. The burger was nothing like the photo. Why is this called a gourmet burger????? Bottomless fries but the staff never comes back after delivering the initial order. Water glasses empty, fries empty, right under an air conditioning vent. We were so excited to try this place and it was a total bust. Hope you have a better experience. I will not be rushing back to this place.
(2)
Aileen B.
Had the new roast beef with au jus sandwich. I was able to sub a caesar salad for the default bottomless fries. Server was friendly and understanding as I had a few questions for her before I could order. The fourth star was for the complimentary birthday sundae that was waiting for me when I had arrived back from a visit to the restroom. Now why would I rate an extra star for this, you ask? Since I actually paid for the meal with a birthday coupon, I had not expected the complimentary sundae. Quite thoughtful of the server, I thought, and this act garnered her a few more dollars in tips!
(4)
e r.
Did i really just pay 13.29 for this pathetic sandwich? the "prime rib dip" looked so good on the menu, but what showed up at my table was a weak, dried up little sandwich, with no flavor, chewy overcooked meat, and served on what was nothing more than a tiny, hard oversized breadstick. our waitress annie, while pleasant enough, seemed unconcerned with the fact that i only took one bite out of this sandwich before pushing it aside, and DID NOT want a to go container. i dine out a lot, and this was possibly the worst most overpriced thing i've been served in a long time. The "game day nachos" were almost equally sad. at 8.99 they came with just a handful of chips and the same gross "cheez-whiz" style sauce you squirt on your nachos at the local 7-11. disgusting the rest of my party seemed ok with their burgers, even though my son ate less than half of his, and also did not want a to go container. at $65 for 3 people ($78 with tip) this was a completely dissatisfying and overpriced meal.
(1)
Ashley Z.
Adrian was great. Very welcoming, great service and suggestions.
(5)
Jim W.
It's not that I don't like burgers. I just need to be in the mood for a burger. Last night when I went to Red Robin I wasn't. Why the hell did you go to Red Robin you say? I had a left-over gift card to use, ok? So I went with a veggie burger prepared like one of their "signature" burgers. It had melted cheese, bourbon sauce and onion straws. Of course it came with fries. I didn't finish the veggie burger and it didn't sit well with me. Oh well. Good try. The service was outstanding and garnered a nice tip by the way. So for this visit, 2 stars. I did have a burger here several months ago and it was pretty good. 3 stars for that visit.
(3)
Kris J.
The service was non-existent and when someone did come to our table she asked to take our order but failed to give us menus!!! WTF! We complained to the manager whose command of the English language was lack luster. We couldn't understand what he was saying and wasn't sure he understood what we were saying. Overall it was the worst restaurant experience I'd ever had. The vibe in the store was strange too - like the place is filled with hate, anger and misery. 4 waitresses came out to sing happy birthday but none of them would come over to take our order. We sat there, they all sang and walked away. All I can say is there's something terribly wrong with this RR location.
(1)
Richard Z.
It concerns me that I call myself a food snob and then give red robin five stars. but: did you have the burger I just had there? I can slum it with the best of them but the reason why RR gets the big five stars from me is that even though it's not high rent, the food is really fucking tasty. to wit: today I had a burger with a fried egg on it, with three strips of bacon. Delicious. Sloppy. Hot. Tasty. Fatty. Perfect. Really, I can tell you that that burger is one of the better burgers I've ever eaten. It also comes with these garlic parmesan fries that are hell on your co-workers' olfactory sensibilities but what have they done for me lately? I have, many times, had the california chicken burger--sloppy, with guacamole and bacon and it is really damn good. I know, I know, how dare I? Well I dare, bitch. I dare. Plus the fries are free refills.
(5)
Carmelo W.
Great food. Average prices. Quality service most times.
(4)
Sandy C.
I felt like I was sitting through 'Shenaniganz' because my experience was hilarious. The waitress was super friendly (not a bad thing or anything), but overly hyper and excited, I starting to wonder if she worked for corporate or something. So I couldn't decide if I wanted a Red Robin gourmet burger or the new spicy Jalepeno burger...the waitress comes to take the order and I ask her which one she likes better. She said that she liked the Jalepeno one better because the last time she tried it, she "had an orgasm in her mouth", no joke, exactly what she said. Hubs and I were trying so hard not to laugh...as she disappeared in the back after our order, I could only think of a million things I could have said. I was dying with laughter. Kris said, "that was kind of innappropriate, but funny". Was the burger really THAT good? haha... It was pretty good, it was a nice mix of jalepeno poppers, monterey jack cheese, plenty of meat, tomatos and cajun sauce. And the bottomless fries are great. Just not orgasmic great. : ) The service was a little out there, I kind of felt we were dining at a strip joint, but I held my tongue. Food makes up for it big time.
(4)
Jethro S.
The Royal Red Robin burger is the best, it's a great burger WITH a fried egg on it, could it get any better? Fun, family style restuarant
(4)
Michael J.
Great service! Great Burgers!
(5)
Carina M.
I love Red Robin's all you can eat fries -- too bad I can only consume the ones that come with my meal. I have good memories of Red Robin -- my college days when we'd go to the Red Robin out in Daly City and split burgers and gorge on the fries. When I left San Francisco for Las Vegas the last meal with my friends from the Bay Area was at Red Robin. I'm glad that no matter where I have been there has been a Red Robin to eat at. I get moments where I must have their bacon cheeseburger. I fiend for their fries. My only universal complaint about Red Robin is that it is freaking LOUD in there. I mean the kind of loud that is so obnoxious that I feel I have to take some aspirin. But what I do see everytime are happy smiling faces from their customers. They must be doing something right! Food can be a bit salty because they put their seasoning on *everything* (I half expected it to be in my ice tea, too) - and their seasoning contains MSG. So being the fussy girl that I am, I always ask that absolutely zero seasoning be put on my food. Yea, call me a killer of fun, but would you rather spend time with me eating and laughing or watching me be carted off in an ambulance to the nearest emergency room? What I also love about Red Robin is their strawberry shake...I haven't had one in a long time, but I know that if I even have one drop, I won't be able to stop. I will want strawberry shakes until I die. So I try to take a sip off of friends' shakes...which usually turns into a brain ache slug that leaves them with more whipped cream than shake. :D Oops, my bad! I really do love their chocolate malts, too. That is such a wonderful dessert. I've found service at this particular Red Robin to be extremely attentive and friendly. I always leave with a smile on my face and an ache in my gut (a good ache, not a bad one!).
(4)
Josh D.
Pretty good food for a big chain. The burgers taste great, all though they do put on too much mayo, but very juicy meat. The fires are AMAZING. The chicken strips have great taste. And for the kids, the macaroni and cheese is outstanding. Reason I gave 4 stars is the fact that they are way over priced.
(4)
Rebekkah S.
I previously had a bad experience here and the manager contacted me and definitely made it right. I will be going back to try again and will post my experience :)
(5)
Brenda B.
Every time I go to Red Robin it is a good deal. I think they have the same cook 24 hours because the burgers never vary. They are cooked to my satisfaction and I always eat too many fries. Best service in Arizona. Love this place.
(5)
Aileen B.
Had the new roast beef with au jus sandwich. I was able to sub a caesar salad for the default bottomless fries. Server was friendly and understanding as I had a few questions for her before I could order. The fourth star was for the complimentary birthday sundae that was waiting for me when I had arrived back from a visit to the restroom. Now why would I rate an extra star for this, you ask? Since I actually paid for the meal with a birthday coupon, I had not expected the complimentary sundae. Quite thoughtful of the server, I thought, and this act garnered her a few more dollars in tips!
(4)
Melissa K.
My kids always beg to come here for their birthdays. So, against better judgment, we went. We had a group of 8. Service was really slow. The poor waitress looked absolutely afraid when we sat down (im biased but truly my kids were very well behaved, polite, quiet etc). Getting silverware was a chore, getting our drinks and eventually our check took forever. We ordered extra milkshakes for the kids to share. Had to hunt down an otherwise cranky server to beg for a cup to split It up (as we told the waitress when we ordered it) I should note - we came during a slow time. Restaurant wasn't crowded at all. All in all, I won't be excited to come back. Inevitably my kids will ask and in a moment of weakness I might agree. My salad had rubbery chicken and it was overall a disappointing way to waste $80.
(2)
H W.
Table had a glass and receipt from previous gues on it when I sat down, waitress was "going to get that in just a minute." She never did. Burger was HORRIBLY overcooked!! I had 2 bites left by the time she finally came back around. Service was slow- would not reccomend
(1)
Becky H.
So a few coworkers and I went to Red Robin for dinner tonight around 5. There were ten of us, so I understand some issues but dear Lord. I've never had such terrible service. Our server ignored us 95% of the time we were here. Our food was cold and the broccoli was rubbery. They took an entree off of our tab, but left the other three customers with us paying for food we expressed our displeasure with. That little machine they make us pay with was confusing and instead of assisting us with figuring it out, the server walked by, said 'I see you've figured it out', turned the call server light off and walked away. It was so bad. I would not recommend this place.
(1)
Dana M.
Even though the food is great, this particular location is super disorganized for some reason. I've been here 3 times, and the service is always slackin as if they don't have enough staff. Particularly when seated in the back area, it's like the land of the forgotten. The manager did come around and asked if we had been helped, but we were like nope not at all. No waitress was assigned to us and we were just sitting there. Seems like they are trying to get better at their service, but it's really hit or miss.
(2)
Anne P.
This red robin is very unorganized, I went the other day with some friends and they seemed understaffed that night. I get it, I use to work in the restaurant business s I tried to cut them some slack and be patient. We got seated by the host then I think a manager got our drinks and then our server got our order. She didn't even greet us she just took the order and left. The restaurant wasn't clean at all times there was food all over the floor when we got there and it was still there when we left. Food took about 30 minutes to get and we hardly saw our server. Save yourself a trip and go somewhere else
(1)
Jeremy S.
We love eating here. It's so wonderful to feel special to the team. The team takes great care of you, even if the kitchen makes a mistake. Don in the bar, especially, is awesome.
(5)
Maricela C.
My husband, mother in law, my son, and myself came here today to have lunch. Our server was on top of things at the start. We had ordered the chips, salsa, and guacamole. We didn't eat it, because my husband tried the guacamole and said it tasted canned. He knows it didn't taste, or look right .. Especially because he works at Chipotle where they make it fresh everyday! We had her take it back. Our food arrives and everything is delicious. Then this big group of kids come in. They were being loud, obnoxious , and they were squirting ketchup into their mouth straight from the bottles. That is so unbelievably disgusting!! They were popping balloons on purpose. Mind you, We have our 4month old son with us. !With all that happening, we were waiting for our check. It took ATLEAST 30 minutes for us to receive it because our server decided to take the big groups order. Terrible service towards the end. Hadn't been here in like 2years, it was not a great experience coming back.
(2)
Steve K.
This is the standard American food and burger restaurant. I can generally count on this place having good food and service. Not awesome, but a good experience. One great burger to try, if you are not concerned with your health, is the Red Robin burger that comes with an egg. It's really good! We stopped by for lunch today and got the same friendly service I always get. I ordered the grilled chicken salad over fresh greens with a honey mustard dressing. Everything was fresh and quite flavorful and I would not hesitate to order this again. In fact the portion of salad was so big that I ended up taking half of it with me. Great lunch.
(4)
Crystal H.
Red Robin has always been one of our favorite go to restaurants for a consistent meal and a pretty darn good burger. The kids love it and we enjoy it too. However maybe a year or more ago Red Robin corporate decided to "improve" their menu to make it appear more gourmet and offer more "fancy" sauces. All they ended up doing was increasing prices and lowering food quality and consistency. Now this location has decided to remodel as a desperate step to become "hip and cool." The service has been horrible the last few times we have been here. Inexperienced and rude waiters and slow service. The food is just okay or not good (soggy tasteless hamburger buns are now standard). And the "bottomless" fries are served in piles of about 8 and then it takes the server a good 20 minutes to bring you 8 more fries. I bet they are saving all kinds of money on the fries. But they are losing me as a customer. Don't waste your time.
(1)
Kevin O.
We were in the mood for a burger with my daughter and her friend so we went here. We ordered apps and about 5 minutes later, our entree. Apps came out quick and were pretty decent (jalapeno coins, onion rings and chips). However, right on the heels of the apps came the entree's. We had just started on the apps so the table was jam packed with food and dishes. Take a tip and delay ordering your entree on a busy night. They were clearly about turning tables, but the server was pleasant and not pushy. I ordered the "burning love" burger. Definitely not as hot and spicy as the description made it out to be, but decent which sums up the restaurant.
(3)
Kayla A.
My mom and I went here for lunch not too long ago and we were enjoying our talks and our drinks. We had already ordered and were just waiting for it to be boughten out. When it did come out the manager himself came and talked to us saying the food took too long to cook. We didnt notice nor cared. But he said it didn't meet standards so our whole meal was free. It was a pleasant dining experience and I will definitely be back more
(5)
e r.
Did i really just pay 13.29 for this pathetic sandwich? the "prime rib dip" looked so good on the menu, but what showed up at my table was a weak, dried up little sandwich, with no flavor, chewy overcooked meat, and served on what was nothing more than a tiny, hard oversized breadstick. our waitress annie, while pleasant enough, seemed unconcerned with the fact that i only took one bite out of this sandwich before pushing it aside, and DID NOT want a to go container. i dine out a lot, and this was possibly the worst most overpriced thing i've been served in a long time. The "game day nachos" were almost equally sad. at 8.99 they came with just a handful of chips and the same gross "cheez-whiz" style sauce you squirt on your nachos at the local 7-11. disgusting the rest of my party seemed ok with their burgers, even though my son ate less than half of his, and also did not want a to go container. at $65 for 3 people ($78 with tip) this was a completely dissatisfying and overpriced meal.
(1)
Ashley Z.
Adrian was great. Very welcoming, great service and suggestions.
(5)
Jim W.
It's not that I don't like burgers. I just need to be in the mood for a burger. Last night when I went to Red Robin I wasn't. Why the hell did you go to Red Robin you say? I had a left-over gift card to use, ok? So I went with a veggie burger prepared like one of their "signature" burgers. It had melted cheese, bourbon sauce and onion straws. Of course it came with fries. I didn't finish the veggie burger and it didn't sit well with me. Oh well. Good try. The service was outstanding and garnered a nice tip by the way. So for this visit, 2 stars. I did have a burger here several months ago and it was pretty good. 3 stars for that visit.
(3)
Suzanne S.
Its what you expect, burgers and fries. But wait, there is more now. There are sweet potato fries. Yes, you heard it here first - sweet potato fries - yum. I find the drinks fun to look at and yummy to drink but a bit on the pricey side. Here's another great hint - they have smaller portion burgers! I can never finish the whole regular burger so this is a great deal. Comfortable easy place to be. Someday I'll save room for dessert.
(3)
Marty F.
Old Reliable... That's what our family calls this place. When we cant think of a new place to eat when we go our, or everyone is arguing about this place or that place, we always say "Ok, well lets go to Red Robin.." Ive been here at least 20 times, and every time I go, it just gets tastier. I mean, what place offers all-you-can-eat fries? Steak fries!.. Funny though, even knowing I can have more than one basket, I get just one.. If you want good service, use Tim. He rocks and is usually serving the tables in the middle or the booths just next to them. What to get? I love their Royal Red Robin burger. Call me traditional, but how awesome is it that you have a hamburger with a fried egg on it? Gross you say? Ohhh just the opposite, mouth watering delicious. If you are in to wings, they have these amazing dry rub wings that just bite you back. Id get a ton of them if they were cheaper.. Also if you love Root beer floats, get ready because for $3.00 you can get all-you-can-drink floats. How cool is that? I love their iced tea. All I drink when I go out is iced tea and Red Robin has some of the best out there. Ugg.. i feel like going there for lunch now . Damn you Red Robin!! Maybe this weekend!
(5)
Amanda S.
DH and I went here after I got sucked in by the Mt. Olympus burger commercials on TV. Neither of us had been to one before, so we figured we might as well try it out. Our experience was good - we had a good waitress who was attentive. She knew when to bring refills, when to stay away, and was a psychic when it came to knowing when my hubby needed napkins. I also want to mention the experience of a couple sitting nearby. She had ordered a turkey burger and did not find it to her liking. They offered to bring something else out to her immediately, for free. They also offered to keep refilling her fries - for free. They offered her a free dessert, a free shake - free ANYTHING. The waitress and then the manager. I have seen some negative reviews about the customer service at this place - so I just want to mention: If something bothers you, mention it. I would be willing to bet they fix it. Immediately. We both enjoyed our food, had a pleasant dining experience, and got to overhear how we would have been treated had we not been happy. Solid 4-star experience.
(4)
Kris J.
The service was non-existent and when someone did come to our table she asked to take our order but failed to give us menus!!! WTF! We complained to the manager whose command of the English language was lack luster. We couldn't understand what he was saying and wasn't sure he understood what we were saying. Overall it was the worst restaurant experience I'd ever had. The vibe in the store was strange too - like the place is filled with hate, anger and misery. 4 waitresses came out to sing happy birthday but none of them would come over to take our order. We sat there, they all sang and walked away. All I can say is there's something terribly wrong with this RR location.
(1)
Nicole C.
I love this place when I am looking for something more than just a fast food burger. My personal favorite is the Blue Ribbon Burger its so tasty. It has just the right amount of bleu cheese an steak sauce topped off with crispy onion strings and don't forget to try the parmesan garlic fries with your burger.
(4)
Michael J.
Great service! Great Burgers!
(5)
Amy C.
The last three times we have eaten at this Red Robin location my husband has become violently ill immediately afterward - imagine the worst pain and ejection of food from both ends and you get the picture. It happened to me the last time, also. This time we did an online search and see a lot of similar RR complaints from other locations as well. The problem seems to be with undercooked chicken or fish. My burger was not cooked enough either, but I thought it was just the lighting. The service was friendly, but the server who was in training and worked our table accidentally brought my diabetic husband a full-syrup Dr. Pepper as a refill instead of the Diet Coke he was drinking. He didn't realize it until he had almost finished it (probably the chicken poisoning was already dulling his senses). In any case, we will NEVER, EVER, EVER eat at Red Robin again. The risk of pain and suffering is simply not worth it. Oh, and you may be wondering why even went there this third time? It was New Year's Eve and every other restaurant had over an hour wait, but there was no waiting at RR...now we know why.
(1)
Jethro S.
The Royal Red Robin burger is the best, it's a great burger WITH a fried egg on it, could it get any better? Fun, family style restuarant
(4)
Carina M.
I love Red Robin's all you can eat fries -- too bad I can only consume the ones that come with my meal. I have good memories of Red Robin -- my college days when we'd go to the Red Robin out in Daly City and split burgers and gorge on the fries. When I left San Francisco for Las Vegas the last meal with my friends from the Bay Area was at Red Robin. I'm glad that no matter where I have been there has been a Red Robin to eat at. I get moments where I must have their bacon cheeseburger. I fiend for their fries. My only universal complaint about Red Robin is that it is freaking LOUD in there. I mean the kind of loud that is so obnoxious that I feel I have to take some aspirin. But what I do see everytime are happy smiling faces from their customers. They must be doing something right! Food can be a bit salty because they put their seasoning on *everything* (I half expected it to be in my ice tea, too) - and their seasoning contains MSG. So being the fussy girl that I am, I always ask that absolutely zero seasoning be put on my food. Yea, call me a killer of fun, but would you rather spend time with me eating and laughing or watching me be carted off in an ambulance to the nearest emergency room? What I also love about Red Robin is their strawberry shake...I haven't had one in a long time, but I know that if I even have one drop, I won't be able to stop. I will want strawberry shakes until I die. So I try to take a sip off of friends' shakes...which usually turns into a brain ache slug that leaves them with more whipped cream than shake. :D Oops, my bad! I really do love their chocolate malts, too. That is such a wonderful dessert. I've found service at this particular Red Robin to be extremely attentive and friendly. I always leave with a smile on my face and an ache in my gut (a good ache, not a bad one!).
(4)
Josh D.
Pretty good food for a big chain. The burgers taste great, all though they do put on too much mayo, but very juicy meat. The fires are AMAZING. The chicken strips have great taste. And for the kids, the macaroni and cheese is outstanding. Reason I gave 4 stars is the fact that they are way over priced.
(4)
Richard Z.
It concerns me that I call myself a food snob and then give red robin five stars. but: did you have the burger I just had there? I can slum it with the best of them but the reason why RR gets the big five stars from me is that even though it's not high rent, the food is really fucking tasty. to wit: today I had a burger with a fried egg on it, with three strips of bacon. Delicious. Sloppy. Hot. Tasty. Fatty. Perfect. Really, I can tell you that that burger is one of the better burgers I've ever eaten. It also comes with these garlic parmesan fries that are hell on your co-workers' olfactory sensibilities but what have they done for me lately? I have, many times, had the california chicken burger--sloppy, with guacamole and bacon and it is really damn good. I know, I know, how dare I? Well I dare, bitch. I dare. Plus the fries are free refills.
(5)
Carmelo W.
Great food. Average prices. Quality service most times.
(4)
Sandy C.
I felt like I was sitting through 'Shenaniganz' because my experience was hilarious. The waitress was super friendly (not a bad thing or anything), but overly hyper and excited, I starting to wonder if she worked for corporate or something. So I couldn't decide if I wanted a Red Robin gourmet burger or the new spicy Jalepeno burger...the waitress comes to take the order and I ask her which one she likes better. She said that she liked the Jalepeno one better because the last time she tried it, she "had an orgasm in her mouth", no joke, exactly what she said. Hubs and I were trying so hard not to laugh...as she disappeared in the back after our order, I could only think of a million things I could have said. I was dying with laughter. Kris said, "that was kind of innappropriate, but funny". Was the burger really THAT good? haha... It was pretty good, it was a nice mix of jalepeno poppers, monterey jack cheese, plenty of meat, tomatos and cajun sauce. And the bottomless fries are great. Just not orgasmic great. : ) The service was a little out there, I kind of felt we were dining at a strip joint, but I held my tongue. Food makes up for it big time.
(4)
Jesse G.
The service at this establishment is terrible. My mom and I went here earlier today, and there were 3 greeters who just sat there chit-chatting. Keep in mind there was not a line nor was it busy. They didn't even bother to look at us and they weren't professional. I had to literally say loudly, WE NEED A BOOTH NOT A BAR TABLE. Our server was slow and awkward. When we asked for our ticket and dessert it took the server 20 minutes and we didn't even get our dessert for which we were charged for. We wanted to leave and so we went up to register and asked another employee to ring us out. She was the most rude person in that place. She told us: "Well, your server has to take care of that" and they left us dangling there for 10 minutes. The woman at the register would not help us but kept adding her 2 cents in. They did remove the charge for dessert we did not get, and the manager didn't even bother to see us. This is by far one of most terrible places I have been to and I will not come back. So, my rate for this Red Robin is 2 out of 10.
(1)
Lisa S.
I used to come here quite often. But over the past year or so the service and food has really gone down. I always ordered the blue ribbon burger but it started to fall apart and taste bad. So I order the crispy chicken and that was better. Sadly I have to say that I was actually hotter when I ordered it to go than when I dined in. As we waited for our food (2 adults and one child) the table behind us who came in after we ordered got served first (2 adults and 3 kids). WTH? Really? We get our order and the fries are cold so be for the waiter leaves I ask for some hot ones. I get the new fries but they are as cold as the first ones. So I didn't even bother to order more. What has happened to this place. It used to be awesome now it's a place I will not goto even if it is free..... Still waiting for coffee after asking 3 times. I finally get it with no creamer. Wow the table behind us just left. So much for service!!!
(1)
T W.
Time to update my review, it seems. We found ourselves here for dinner because we had an appointment in the area. Not much has changed, really. It's Red Robin. A burger joint. Their burgers are pretty good and the endless fries are nice too. At dinner time the place is LOUD. Much worse than I recall for lunch. Maybe the kids? It was a pretty full house. I had the peppercorn burger, the wife had a chicken salad. The chicken was odd. Unexpected texture. They took care of it in a timely fashion. My burger was pretty good. Really probably 3.5 stars, but for a burger place they are pretty consistent and good. So I don't want to round down. Due to time constraints we had to eat and run. I think service was reasonably quick, especially given how busy they were.
(4)
Brett B.
Came in for my birthday burger, and decided on the garden-burger. I hadn't tried it before, but I'll be trying it again, many more times. I may even go vegetarian now that this baby is in my dietetic arsenal. Love it!
(4)
Tiffany W.
Service is always horrible. A female server was training a new guy and she was very rude. Still tipped her good regardless of her rudeness. Food is always well prepared and tasty but the service could be much better.
(1)
Karrie K.
Mmm one of my favorite places to go! I love almost everything on their menu and it is all very affordable :)
(4)
D V.
Had a great visit here on Saturday. Jeanette was our server and she was perfect. She read our minds without us ever saying so. She saved us money, too. I ended up getting a free burger. She refilled our drinks quickly. The food tasted great. Great ambiance. We came about 12:30 pm on Saturday and it wasn't overly crowded, but there were still plenty of people here. We did not have to wait and got seated quickly. Good food. Good prices. Great service. Good environment. Will be back!
(5)
Jeremy T.
Its red robin, mediocre food for a high price. I have friends that occasionally drag me here because "Unlimited fries!". There are many much better places to get a burger for cheap, and close to this location.
(1)
Eileen W.
Have to take away a star or two because we asked for outdoor seating and waited over 15 minutes to have bus boys clear a table (all patio tables were empty but dirty) The saving grace was a very pleasant server. Food is typical Red Robin. Nothing to brag about and overpriced. Milkshakes look yummy but $5.00 is a bit much. I'm sticking with In-n-out burger when I want a bang for my buck.
(3)
TJ H.
I think C's favorite day of the week is Saturday. Why? Because C's grandma usually calls us and invites us out to dinner and C gets to pick where we go. Tonight he picked Red Robin. Our server was Kallie, she was great except for not introducing herself. She took our drink orders and quickly brought out the drinks except for the Poppin Purple Lemonade ($4.49) C had ordered. His drink comes from the bar so the bartender brought it over. C LOVES the purple lemonade. It's made with Prickly Pear syrup. I have to agree with him it's yummy. Toss a shot of Reposado in there and "Thank you sir, may I have another". Before I get into the food I would like to mention that our food was brought out by a runner, not Kallie. Imagine a four top (table for 4), I'm sitting at 6 o'clock, C at 9, Grandma C at 12 and K at 3. The runner comes up to our table, stands to my left and proceed's to hand K her plate, reaching across in front of my face. Then he hands Grandma C her plate, reaching across C's face. Then he walks over to C's left and hands me my plate (which was the wrong burger), again, reaching in front of C's face. Really? Of the 3 plates he delivered, he handed all of them across some ones face. No Bueno. What he did right was serve the ladies first but unless you're delivering to a booth or there's just no access, serve each person from their left. Another runner brought out C's cheeseburger immediately following the first runner. C ordered the Kids Little Reds burger with American cheese ($4.99) and extra extra extra extra pickles on the side. This was the first time I ever remember C being asked what kind of cheese he wanted. Nice job Kallie. The patty was not overcooked and C said it was a "tasty piece of cow". Kid cracks me up. What I also found amusing were the 7 steak fries sitting next to his burger. It just looked sooo pathetic. What wasn't amusing was the missing pickles. When Kallie came by to inquire if everything had been delivered correctly, we informed her of the missing pickles and that I had been given the wrong burger. Kallie took the wrong burger away and brought back my correct order plus C's pickles. K ordered the Prime Rib Dip with fries ($13.99). She said everything was as it should be. Yippee. The meat had good flavor. The Au Jus was not overly salty. The bread had enough structure to hold up to the Au Jus. The grilled onions were spot on. Grandma C ordered the Banzai Burger with fries ($9.99). She said the burger and fries were both done correctly. Yippee again. I ordered the Blue Ribbon Burger with bottomless Broccoli ($10.69). The patty was properly seasoned and tasted great. I asked for the tangy steak sauce to be on the side, which it was. What I found strange was that the "crispy onion straws" were under the patty, not on top, which made them NOT crispy. The broccoli was properly cooked as was the refill I ordered. Kallie kept the bottomless fries coming to the rest of the table as well as our drink refills. Nice job. Another issue I encountered was the full trash can in the men's bathroom. No bueno. If I were just rating Kallie and the food, I would give this visit 4 Stars. But, the unprofessional food delivery by the runner, bringing me the wrong burger in the first place and a bathroom that needed attention bring this down to 3 Stars.
(3)
Leslie H.
FIRST AND LAST TIME HERE We came for lunch around 1pm Today and the place was packed ! So I thought awesome, this must be worth waiting for *just kidding* . What a disaster . Lunch took an hour to be seated and served a burger that was beyond gross ! I'm providing pics as proof that I am providing an honest review . I ordered the BDL burger and a bowl of French onion soup. It was supposed to have sun dried tomatoes, arugula , and a mayo based sauce that made the burger and bun SWIM in grease I wish I was kidding , or even exaggerating!! I tried twice to pick it up and had grease running down my hands .. I also ordered a bowl of French onion soup that consisted of crunchy 1/2 cooked (not caramelized like they are supposed to be) onions, topped with 2 slices of soggy bread (not toasted) and melted cheese . I left hungry and pissed off . My time and my money were both wasted at this place . I would love to know what the crowds of people were ordering ?!?!? On a side note the manager came over and apologized and removed the burger from the bill . He also gave us a coupon for free appetizer or dessert on our next visit . If anyone wants it let me know ! I will not waste another moment of my time or money here
(1)
Josh A.
Mediocre service. Waited 45 for COLD food as in it seems like it was sitting for 15 minutes before we got it. Probably won't be back. Not very impressed.
(1)
Ceci M.
The food was good ...customer service was good ...atmosphere is quite nice ...no complaints ...it wasn't amazing but it was good so for that I give it 4 stars
(4)
Khoa N.
Had guacamole bacon burger. Bottomless fries. Arnold Palmer. Service was great even when we went at 8:38 when they close at 9. Food was good. Wish they had more choices on how the burger is cooked (medium rare) but little pink was really good still. Will eat here agian
(5)
Kitty Kat D.
Don't waste your time with this location. It used to be our go-to, as we have a four year old who loves to come here. They are currently going through a remodel, and you'd think no one ever worked as a server before. We've currently been waiting 20 minutes for our drinks. Which include a coke, beer, and chocolate milk. The pregnant hostess couldn't have been more rude, after I thanked her twice for seating us. We had 3 waiters stop, look at us, and continue walking before someone asked if we had been helped. That was about 10 minutes before our orders were taken. We won't be back.
(1)
Kevin G.
The food was fantastic. Got amazing service from our server Don. He definitely made my group feel welcome and was very attentive and made great conversation. I'll defiantly be returning to this location soon.
(5)
Michael R.
We have not received our food yet but the beer is ice cold and the bartender, Don, is awesome. Great attitude very helpful and makes us feel like we're #1 and like we're his only customers even with a packed bar. I will be back.
(5)
Heather H.
While the food is basic but good, service is subpar. This is the second time I've had the same server in the bar area and he's only ok. It takes him about 10 minutes just to acknowledge me and take my drink order. Then once he puts the food order in, he never stops by to check on me until he delivers the check. So I don't get a refill on my tea (huge pet peeve - really, does it take that long to refill a glass?) and he never checks to see his the meal is. I don't understand why service is always treated as an afterthought. And why a single diner gets ignored .... I'm not sure if I will come back to this location, or any other, after this.
(1)
Paula M.
Very disappointing. Not a good value for the money. Food is mediocre and tasteless The service is poor also. I would not recommend this restaurant. Mc Donald's is better and I don't like that place :( Who ever heard of restaurant not having coffee????
(1)
Maia M.
What on earth happened here? New decor and no service. 30 minutes and no drink order taken. We never even had a server stop by our table. Free burger birthday month be damned. Not worth it. Used to be great to go to.
(1)
Nicole L.
Came here with my mom and brother because we hadn't been there in a long while. it took 20 min to get our water order in when the restaurant wasn't even packed. I ordered the bleu ribbon burger and took two bites and found a hair cooked into the burger. it was gross and I lost my appetite as did my brother and mom. we walked out and I will never come back. the manager did a good job at apologizing and offering us free dessert and a gift card for next time, but I insisted I didn't need it because we won't ever come back.
(1)
Jeff M.
With the new updated look of this red robin I'm not sure if it's enough to get me excited about the food. Service has always been accommodating but I have ate here several times and my food has not been consistent. Multiple times have I gotten French fries that I could tell we're not fresh. I understand waste is a huge concern in the food industry but a national chain restaurant as red robin has to set their standards higher. You have to take pride in the quality of food you are providing your guest.
My Boyfriend and I came for lunch during the week. Our Hostess was friendly and accommodating with where we wanted to sit. Our Server Emelie was awesome! She was friendly, attentive and brought us everything we needed to enjoy our meal. The food was good and very tasty. I had the Banzai burger and my Boyfriend had the Bleu Ribbon burger. We had a small issue with my Rewards card when it came time to pay our bill but Emelie handled it like a champ. We will definitely be back!
(5)
Kristin J.
Love the sweet potato fries here, it's worth the upgrade! I always get either the mushroom burger, royal red robin, or the regular chicken sandwich. I love how they cook my burger med rare, and the strawberry lemonade, or the flavored teas go great with the burgers. If you're extra hungry, try the stacked onion rings, but don't forget the fries are bottomless, and really yummy. There can be a long wait some nights, but Never too bad. :)
(4)
Shola S.
my husband lOVES burgers and fries, so we decided to come here with friends for a casual birthday dinner. we've been to plenty red robins and always know what to expect- the food isn't absolutely amazing, but it's always pretty good and usually a fun spot to come to. but THIS place had the most awful service ever!!! the girl that served us acted like we were in her house irritating her. every time we asked for anything she would disappear for a long time, roll her eyes, or walk away without saying anything only to bring it about 15 minutes later. haven't really experienced such blatantly rude service in a long time so i was very surprised. my food was fine, but she let our plates sit so long that my husband's burger was soggy by the time he got his plate. such a disappointment. Update on 10/7/14: About a week ago, the manager got in touch with me and apologized for the bad service, and offered to hear our complaints and send us a gift card. I really appreciate efforts to repair broken relationships, so I'm really grateful that they care about their customers! My first review was 2 stars, but because it seems they are really trying to improve their service, I increased it!
(3)
Wendy S.
We went to Red Robin to celebrate my daughter's birthday using her free hamburger coupon. We did not have a printed version of this coupon because we exceed the allotted times we could view it. We had an email on my husband's phone and he said he would honor it. When the bill arrived it was not taken off and when we questioned it. the server said his manager needed a printed copy?? We were so annoyed as we had asked before hand if this was a problem. The Red Robin Royalty card has never worked well for us, registration issues, not getting our hamburgers counted, etc. and now this. The food was fine, but it was very overpriced. It was $55 for 4 burgers and drinks. It should of been less but they wouldn't honor the birthday burger coupon. We will not return.
(2)
Alex K.
ordered the whiskey river bbq burger... looked nothing like the picture! was pretty disappointed for i assumed that by going to red robin, id be getting a gourmet burger! however, i would have rather had a burger from in n out, even burger king! the restaurant decor was nice and gave a pulp fiction like feel when uma thurman had her $5 shake + burger. hopefully this place can step up their game if they want to stay in business longer! tips to the cook:: my buns couldve been buttered up ans toasted, i didnt see 1 onion string on the burger as to seeing lots on the pic.
(2)
Monica O.
Was wanting a burger, but didn't want to cook dinner so I asked my daughter & son if they would like to go get some food, they picked Red Robin, we haven't been to a Red Robin since we have lived here so I was ok let's go try it. The kids don't get the whole eating at non chain restaurants, there is still some push back and well this time I wanted a burger so it was cool I ordered the Banzai Burger, I just love teriyaki burgers, the grilled pineapple and cheese with lettuce and mayo and for s&g's I toss in some thousand island dressing and it becomes this burger bliss!! Now I like my burger well done, I'm not into the pink showing, but the burger I ordered was pink, told our server and he took the burger and got me a nicely done one! And it was delish baby!! Michael our server was great and attentive; making sure everyone had everything they needed. The manager even took my burger off the check, which I didn't except because I was happy with my order after it was corrected. It's always great to have good service!
(4)
Chris S.
I don't know what went wrong with this place. The many times we have been here before the service was great now it has slowly gone downhill. One waitress we had a few occasions ago was excellent. She was friendly, took our order in a reasonable time, brought us sauces in adequate amounts (I hate it when they give you a dinky portion that you know you're just going to end up asking for more soon), we never needed to flag anyone down and she came over frequently but not too frequently to see if we were doing okay. The last few times were terrible. I think this is either the result of inadequate management or disorganization by everyone. Possibly both, okay I must watch too many Kitchen Nightmares or something. One time we were seated to the right of the restaurant when you come in, by the bar area. A girl came and took our drink orders, myself partaking in an endless root beer float (only a little over $3 I might add) and my partner ordering a margarita. Some time passed (10 min) and then we had to flag someone down to get them to bring us our drinks. Margarita was disappointingly small for the price but root beer float was fabulous as usual, they forgot the spoon which also had to be flagged down for. Ordering time comes which was during the span of time waiting for drinks and so forth. Food takes awhile to come out, meanwhile the waitress is serving as the bartender for the whole restaurant making drinks one after another while waiters whiz by in and out carrying drink orders and we are left wondering when can we get a refill and where is our food? Food finally comes and someone else brings it and we discover my partner's food is cold. Sent it back and it comes back better but the whole experience was aggravating, no set server for a table and to keep flagging down people for things. It was like the equivalent to being seated next to the bathroom or kitchen, forgetful service and confusing, crowded and busy servers rushing by. The next time we came they tried to sit us there again! We replied with a resounding NO and the girl looked very "butthurt" for lack of a more flavorful word. We explained why but she didn't seem to be too concerned. We sadly looked at the people who were sitting in that area, aware of the service they were about to receive. Finally we ended up where we wanted to sit and the server was just okay, not very friendly. I hate it when I look at other tables in a restaurant and I see their servers are way more friendlier than mine and then I end up having "server envy." Summary: weekends are very crowded, if you are only two people they might try to stick you in the "forgetmenot" area. Families and larger groups they seem to move to the main dining area as I noted. I think I'm just going to find another location. Although I dislike chains mostly, Red Robin is a decent place to grab a burger $8-11 and don't forget those bottomless fries.
(2)
Frank S.
My wife and I very much enjoyed our dinner last night. Don, the bartender, was fantastic! Great job! I like the new interior, but I don't know anyone who likes the seating arrangements in the lounge/bar area. Bring back the booths!
(5)
Tony C.
Service can be slow for sure. The new southern charm burger is very yummy. The chili chili cheese burger says on menu it's open face but that's a lie. Someone at red robin really needs to look up open face burger/sandwiches. It use to come open face not sure how they forgot what open face means.
(3)
Kim S.
Holy Hamburger Batman! This Red Robin has recently undergone a remodel and does it ever look cool -- maybe a taddish Hard Rock meets a pub kindof feel. Still super family friendly and fun -- Check out the cheeseburger stools in the lobby so fun! As always you can have a good experience or a moderate one with service but we have never had a huge problem with it. Our server this time was right on the money and fixed errors in the order immediately (tomatoes on salad). Everything we ate was delicious and hot when it got to the table and we all left with full tummies. My husband and I shared the Southern Charmer (special burger) and it was so tasty. My two kiddos had the kids fish and chips and a corn dog. We also shared a pumpkin shake. We always enjoy Red Robin and continue to return for a fun atmosphere that is kid friendly. Check out the 8 track wall are and the soda bottle lights in the bar. Lots of fun.
(4)
Margarita S.
I've been to Tempe to visit my friend Carolyn, she is also a yelper's here. She brought me here at Red Ribon because she knew that I'm a burger fan and a root beer float fan. I really love their smoke and pepper, the best!
(4)
T B.
I recently went to give this place a try. Never did I expect to be seated right away, then simply forgotten. Ten mins went by and no server to be seen walking by much less approaching any table down the aisle. Ten mins was enough wasted time, so I left and walked across the street to a much friendlier restaurant with real service. Update: 11-21-13 I went back today for a late lunch, of course very few people in the restaurant and service was what one would hope and expect. Why isn't it great service all the time. Many of my friends that I told about the very poor initial service ALL stated to a person that their service us simply MISERABLE but they do like their burgers. Food today was OK, not enough for me to return for future poor service during busy times. Too bad their reputation for service is so widely known for being poor.
(1)
Doc H.
So disappointed. The burger was nothing like the photo. Why is this called a gourmet burger????? Bottomless fries but the staff never comes back after delivering the initial order. Water glasses empty, fries empty, right under an air conditioning vent. We were so excited to try this place and it was a total bust. Hope you have a better experience. I will not be rushing back to this place.
(2)
A K.
I am giving the review of the food i ate. This is a fast food chain so don't expect any difference in the ambiance. I ordered the ensanada chicken platter, You get two chicken breasts with salsa and salad. Chicken breasts were hot and tender :). Salsa was really tasty and i wished i could get more or try it out with some chips :P. Lemonade is decent not that sweet which i liked.
(4)
Debbie C.
I love their garden burgers. Did u know u can substitute with a garden burger for any of their gourmet designer burgers? And can't say enough about all u can eat fries ! Normally I don't go for flavored teas, but I'm addicted to the pomegranate tea. Very flavorable and just a little bit tart, really refreshing. And the staff are all very friendly and super professional.
(5)
Andrea C.
I always get the Whiskey River BBQ Chicken Wrap when I go here - this is the only Red Robin I've found that actually makes it right! Other ones for some reason just don't taste good. Plus the fries. You can't beat the fries! Ask for extra ranch - they taste even better that way.
(4)
Heather H.
While the food is basic but good, service is subpar. This is the second time I've had the same server in the bar area and he's only ok. It takes him about 10 minutes just to acknowledge me and take my drink order. Then once he puts the food order in, he never stops by to check on me until he delivers the check. So I don't get a refill on my tea (huge pet peeve - really, does it take that long to refill a glass?) and he never checks to see his the meal is. I don't understand why service is always treated as an afterthought. And why a single diner gets ignored .... I'm not sure if I will come back to this location, or any other, after this.
(1)
Paula M.
Very disappointing. Not a good value for the money. Food is mediocre and tasteless The service is poor also. I would not recommend this restaurant. Mc Donald's is better and I don't like that place :( Who ever heard of restaurant not having coffee????
(1)
Maia M.
What on earth happened here? New decor and no service. 30 minutes and no drink order taken. We never even had a server stop by our table. Free burger birthday month be damned. Not worth it. Used to be great to go to.
(1)
Nicole L.
Came here with my mom and brother because we hadn't been there in a long while. it took 20 min to get our water order in when the restaurant wasn't even packed. I ordered the bleu ribbon burger and took two bites and found a hair cooked into the burger. it was gross and I lost my appetite as did my brother and mom. we walked out and I will never come back. the manager did a good job at apologizing and offering us free dessert and a gift card for next time, but I insisted I didn't need it because we won't ever come back.
(1)
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Address :3420 W. Chandler Blvd.
Chandler, AZ, 85226
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Edwin D.
Ok for the family, but I would not go out of my way to come back.
(3)Rebekkah S.
I previously had a bad experience here and the manager contacted me and definitely made it right. I will be going back to try again and will post my experience :)
(5)Brenda B.
Every time I go to Red Robin it is a good deal. I think they have the same cook 24 hours because the burgers never vary. They are cooked to my satisfaction and I always eat too many fries. Best service in Arizona. Love this place.
(5)Brett B.
Came in for my birthday burger, and decided on the garden-burger. I hadn't tried it before, but I'll be trying it again, many more times. I may even go vegetarian now that this baby is in my dietetic arsenal. Love it!
(4)Tiffany W.
Service is always horrible. A female server was training a new guy and she was very rude. Still tipped her good regardless of her rudeness. Food is always well prepared and tasty but the service could be much better.
(1)Karrie K.
Mmm one of my favorite places to go! I love almost everything on their menu and it is all very affordable :)
(4)Debbie C.
I love their garden burgers. Did u know u can substitute with a garden burger for any of their gourmet designer burgers? And can't say enough about all u can eat fries ! Normally I don't go for flavored teas, but I'm addicted to the pomegranate tea. Very flavorable and just a little bit tart, really refreshing. And the staff are all very friendly and super professional.
(5)Andrea C.
I always get the Whiskey River BBQ Chicken Wrap when I go here - this is the only Red Robin I've found that actually makes it right! Other ones for some reason just don't taste good. Plus the fries. You can't beat the fries! Ask for extra ranch - they taste even better that way.
(4)Edwin D.
Ok for the family, but I would not go out of my way to come back.
(3)A K.
I am giving the review of the food i ate. This is a fast food chain so don't expect any difference in the ambiance. I ordered the ensanada chicken platter, You get two chicken breasts with salsa and salad. Chicken breasts were hot and tender :). Salsa was really tasty and i wished i could get more or try it out with some chips :P. Lemonade is decent not that sweet which i liked.
(4)Suzanne S.
Its what you expect, burgers and fries. But wait, there is more now. There are sweet potato fries. Yes, you heard it here first - sweet potato fries - yum. I find the drinks fun to look at and yummy to drink but a bit on the pricey side. Here's another great hint - they have smaller portion burgers! I can never finish the whole regular burger so this is a great deal. Comfortable easy place to be. Someday I'll save room for dessert.
(3)Marty F.
Old Reliable... That's what our family calls this place. When we cant think of a new place to eat when we go our, or everyone is arguing about this place or that place, we always say "Ok, well lets go to Red Robin.." Ive been here at least 20 times, and every time I go, it just gets tastier. I mean, what place offers all-you-can-eat fries? Steak fries!.. Funny though, even knowing I can have more than one basket, I get just one.. If you want good service, use Tim. He rocks and is usually serving the tables in the middle or the booths just next to them. What to get? I love their Royal Red Robin burger. Call me traditional, but how awesome is it that you have a hamburger with a fried egg on it? Gross you say? Ohhh just the opposite, mouth watering delicious. If you are in to wings, they have these amazing dry rub wings that just bite you back. Id get a ton of them if they were cheaper.. Also if you love Root beer floats, get ready because for $3.00 you can get all-you-can-drink floats. How cool is that? I love their iced tea. All I drink when I go out is iced tea and Red Robin has some of the best out there. Ugg.. i feel like going there for lunch now . Damn you Red Robin!! Maybe this weekend!
(5)Amanda S.
DH and I went here after I got sucked in by the Mt. Olympus burger commercials on TV. Neither of us had been to one before, so we figured we might as well try it out. Our experience was good - we had a good waitress who was attentive. She knew when to bring refills, when to stay away, and was a psychic when it came to knowing when my hubby needed napkins. I also want to mention the experience of a couple sitting nearby. She had ordered a turkey burger and did not find it to her liking. They offered to bring something else out to her immediately, for free. They also offered to keep refilling her fries - for free. They offered her a free dessert, a free shake - free ANYTHING. The waitress and then the manager. I have seen some negative reviews about the customer service at this place - so I just want to mention: If something bothers you, mention it. I would be willing to bet they fix it. Immediately. We both enjoyed our food, had a pleasant dining experience, and got to overhear how we would have been treated had we not been happy. Solid 4-star experience.
(4)Jesse G.
The service at this establishment is terrible. My mom and I went here earlier today, and there were 3 greeters who just sat there chit-chatting. Keep in mind there was not a line nor was it busy. They didn't even bother to look at us and they weren't professional. I had to literally say loudly, WE NEED A BOOTH NOT A BAR TABLE. Our server was slow and awkward. When we asked for our ticket and dessert it took the server 20 minutes and we didn't even get our dessert for which we were charged for. We wanted to leave and so we went up to register and asked another employee to ring us out. She was the most rude person in that place. She told us: "Well, your server has to take care of that" and they left us dangling there for 10 minutes. The woman at the register would not help us but kept adding her 2 cents in. They did remove the charge for dessert we did not get, and the manager didn't even bother to see us. This is by far one of most terrible places I have been to and I will not come back. So, my rate for this Red Robin is 2 out of 10.
(1)Lisa S.
I used to come here quite often. But over the past year or so the service and food has really gone down. I always ordered the blue ribbon burger but it started to fall apart and taste bad. So I order the crispy chicken and that was better. Sadly I have to say that I was actually hotter when I ordered it to go than when I dined in. As we waited for our food (2 adults and one child) the table behind us who came in after we ordered got served first (2 adults and 3 kids). WTH? Really? We get our order and the fries are cold so be for the waiter leaves I ask for some hot ones. I get the new fries but they are as cold as the first ones. So I didn't even bother to order more. What has happened to this place. It used to be awesome now it's a place I will not goto even if it is free..... Still waiting for coffee after asking 3 times. I finally get it with no creamer. Wow the table behind us just left. So much for service!!!
(1)Kevin O.
We were in the mood for a burger with my daughter and her friend so we went here. We ordered apps and about 5 minutes later, our entree. Apps came out quick and were pretty decent (jalapeno coins, onion rings and chips). However, right on the heels of the apps came the entree's. We had just started on the apps so the table was jam packed with food and dishes. Take a tip and delay ordering your entree on a busy night. They were clearly about turning tables, but the server was pleasant and not pushy. I ordered the "burning love" burger. Definitely not as hot and spicy as the description made it out to be, but decent which sums up the restaurant.
(3)Kayla A.
My mom and I went here for lunch not too long ago and we were enjoying our talks and our drinks. We had already ordered and were just waiting for it to be boughten out. When it did come out the manager himself came and talked to us saying the food took too long to cook. We didnt notice nor cared. But he said it didn't meet standards so our whole meal was free. It was a pleasant dining experience and I will definitely be back more
(5)Nicole C.
I love this place when I am looking for something more than just a fast food burger. My personal favorite is the Blue Ribbon Burger its so tasty. It has just the right amount of bleu cheese an steak sauce topped off with crispy onion strings and don't forget to try the parmesan garlic fries with your burger.
(4)Amy C.
The last three times we have eaten at this Red Robin location my husband has become violently ill immediately afterward - imagine the worst pain and ejection of food from both ends and you get the picture. It happened to me the last time, also. This time we did an online search and see a lot of similar RR complaints from other locations as well. The problem seems to be with undercooked chicken or fish. My burger was not cooked enough either, but I thought it was just the lighting. The service was friendly, but the server who was in training and worked our table accidentally brought my diabetic husband a full-syrup Dr. Pepper as a refill instead of the Diet Coke he was drinking. He didn't realize it until he had almost finished it (probably the chicken poisoning was already dulling his senses). In any case, we will NEVER, EVER, EVER eat at Red Robin again. The risk of pain and suffering is simply not worth it. Oh, and you may be wondering why even went there this third time? It was New Year's Eve and every other restaurant had over an hour wait, but there was no waiting at RR...now we know why.
(1)Jeff M.
With the new updated look of this red robin I'm not sure if it's enough to get me excited about the food. Service has always been accommodating but I have ate here several times and my food has not been consistent. Multiple times have I gotten French fries that I could tell we're not fresh. I understand waste is a huge concern in the food industry but a national chain restaurant as red robin has to set their standards higher. You have to take pride in the quality of food you are providing your guest.
(3)D V.
Had a great visit here on Saturday. Jeanette was our server and she was perfect. She read our minds without us ever saying so. She saved us money, too. I ended up getting a free burger. She refilled our drinks quickly. The food tasted great. Great ambiance. We came about 12:30 pm on Saturday and it wasn't overly crowded, but there were still plenty of people here. We did not have to wait and got seated quickly. Good food. Good prices. Great service. Good environment. Will be back!
(5)Michael R.
We have not received our food yet but the beer is ice cold and the bartender, Don, is awesome. Great attitude very helpful and makes us feel like we're #1 and like we're his only customers even with a packed bar. I will be back.
(5)Jeremy T.
Its red robin, mediocre food for a high price. I have friends that occasionally drag me here because "Unlimited fries!". There are many much better places to get a burger for cheap, and close to this location.
(1)Eileen W.
Have to take away a star or two because we asked for outdoor seating and waited over 15 minutes to have bus boys clear a table (all patio tables were empty but dirty) The saving grace was a very pleasant server. Food is typical Red Robin. Nothing to brag about and overpriced. Milkshakes look yummy but $5.00 is a bit much. I'm sticking with In-n-out burger when I want a bang for my buck.
(3)TJ H.
I think C's favorite day of the week is Saturday. Why? Because C's grandma usually calls us and invites us out to dinner and C gets to pick where we go. Tonight he picked Red Robin. Our server was Kallie, she was great except for not introducing herself. She took our drink orders and quickly brought out the drinks except for the Poppin Purple Lemonade ($4.49) C had ordered. His drink comes from the bar so the bartender brought it over. C LOVES the purple lemonade. It's made with Prickly Pear syrup. I have to agree with him it's yummy. Toss a shot of Reposado in there and "Thank you sir, may I have another". Before I get into the food I would like to mention that our food was brought out by a runner, not Kallie. Imagine a four top (table for 4), I'm sitting at 6 o'clock, C at 9, Grandma C at 12 and K at 3. The runner comes up to our table, stands to my left and proceed's to hand K her plate, reaching across in front of my face. Then he hands Grandma C her plate, reaching across C's face. Then he walks over to C's left and hands me my plate (which was the wrong burger), again, reaching in front of C's face. Really? Of the 3 plates he delivered, he handed all of them across some ones face. No Bueno. What he did right was serve the ladies first but unless you're delivering to a booth or there's just no access, serve each person from their left. Another runner brought out C's cheeseburger immediately following the first runner. C ordered the Kids Little Reds burger with American cheese ($4.99) and extra extra extra extra pickles on the side. This was the first time I ever remember C being asked what kind of cheese he wanted. Nice job Kallie. The patty was not overcooked and C said it was a "tasty piece of cow". Kid cracks me up. What I also found amusing were the 7 steak fries sitting next to his burger. It just looked sooo pathetic. What wasn't amusing was the missing pickles. When Kallie came by to inquire if everything had been delivered correctly, we informed her of the missing pickles and that I had been given the wrong burger. Kallie took the wrong burger away and brought back my correct order plus C's pickles. K ordered the Prime Rib Dip with fries ($13.99). She said everything was as it should be. Yippee. The meat had good flavor. The Au Jus was not overly salty. The bread had enough structure to hold up to the Au Jus. The grilled onions were spot on. Grandma C ordered the Banzai Burger with fries ($9.99). She said the burger and fries were both done correctly. Yippee again. I ordered the Blue Ribbon Burger with bottomless Broccoli ($10.69). The patty was properly seasoned and tasted great. I asked for the tangy steak sauce to be on the side, which it was. What I found strange was that the "crispy onion straws" were under the patty, not on top, which made them NOT crispy. The broccoli was properly cooked as was the refill I ordered. Kallie kept the bottomless fries coming to the rest of the table as well as our drink refills. Nice job. Another issue I encountered was the full trash can in the men's bathroom. No bueno. If I were just rating Kallie and the food, I would give this visit 4 Stars. But, the unprofessional food delivery by the runner, bringing me the wrong burger in the first place and a bathroom that needed attention bring this down to 3 Stars.
(3)Melissa K.
My kids always beg to come here for their birthdays. So, against better judgment, we went. We had a group of 8. Service was really slow. The poor waitress looked absolutely afraid when we sat down (im biased but truly my kids were very well behaved, polite, quiet etc). Getting silverware was a chore, getting our drinks and eventually our check took forever. We ordered extra milkshakes for the kids to share. Had to hunt down an otherwise cranky server to beg for a cup to split It up (as we told the waitress when we ordered it) I should note - we came during a slow time. Restaurant wasn't crowded at all. All in all, I won't be excited to come back. Inevitably my kids will ask and in a moment of weakness I might agree. My salad had rubbery chicken and it was overall a disappointing way to waste $80.
(2)H W.
Table had a glass and receipt from previous gues on it when I sat down, waitress was "going to get that in just a minute." She never did. Burger was HORRIBLY overcooked!! I had 2 bites left by the time she finally came back around. Service was slow- would not reccomend
(1)Becky H.
So a few coworkers and I went to Red Robin for dinner tonight around 5. There were ten of us, so I understand some issues but dear Lord. I've never had such terrible service. Our server ignored us 95% of the time we were here. Our food was cold and the broccoli was rubbery. They took an entree off of our tab, but left the other three customers with us paying for food we expressed our displeasure with. That little machine they make us pay with was confusing and instead of assisting us with figuring it out, the server walked by, said 'I see you've figured it out', turned the call server light off and walked away. It was so bad. I would not recommend this place.
(1)T W.
Time to update my review, it seems. We found ourselves here for dinner because we had an appointment in the area. Not much has changed, really. It's Red Robin. A burger joint. Their burgers are pretty good and the endless fries are nice too. At dinner time the place is LOUD. Much worse than I recall for lunch. Maybe the kids? It was a pretty full house. I had the peppercorn burger, the wife had a chicken salad. The chicken was odd. Unexpected texture. They took care of it in a timely fashion. My burger was pretty good. Really probably 3.5 stars, but for a burger place they are pretty consistent and good. So I don't want to round down. Due to time constraints we had to eat and run. I think service was reasonably quick, especially given how busy they were.
(4)Anne P.
This red robin is very unorganized, I went the other day with some friends and they seemed understaffed that night. I get it, I use to work in the restaurant business s I tried to cut them some slack and be patient. We got seated by the host then I think a manager got our drinks and then our server got our order. She didn't even greet us she just took the order and left. The restaurant wasn't clean at all times there was food all over the floor when we got there and it was still there when we left. Food took about 30 minutes to get and we hardly saw our server. Save yourself a trip and go somewhere else
(1)Jeremy S.
We love eating here. It's so wonderful to feel special to the team. The team takes great care of you, even if the kitchen makes a mistake. Don in the bar, especially, is awesome.
(5)Leslie H.
FIRST AND LAST TIME HERE We came for lunch around 1pm Today and the place was packed ! So I thought awesome, this must be worth waiting for *just kidding* . What a disaster . Lunch took an hour to be seated and served a burger that was beyond gross ! I'm providing pics as proof that I am providing an honest review . I ordered the BDL burger and a bowl of French onion soup. It was supposed to have sun dried tomatoes, arugula , and a mayo based sauce that made the burger and bun SWIM in grease I wish I was kidding , or even exaggerating!! I tried twice to pick it up and had grease running down my hands .. I also ordered a bowl of French onion soup that consisted of crunchy 1/2 cooked (not caramelized like they are supposed to be) onions, topped with 2 slices of soggy bread (not toasted) and melted cheese . I left hungry and pissed off . My time and my money were both wasted at this place . I would love to know what the crowds of people were ordering ?!?!? On a side note the manager came over and apologized and removed the burger from the bill . He also gave us a coupon for free appetizer or dessert on our next visit . If anyone wants it let me know ! I will not waste another moment of my time or money here
(1)Josh A.
Mediocre service. Waited 45 for COLD food as in it seems like it was sitting for 15 minutes before we got it. Probably won't be back. Not very impressed.
(1)Ceci M.
The food was good ...customer service was good ...atmosphere is quite nice ...no complaints ...it wasn't amazing but it was good so for that I give it 4 stars
(4)Dana M.
Even though the food is great, this particular location is super disorganized for some reason. I've been here 3 times, and the service is always slackin as if they don't have enough staff. Particularly when seated in the back area, it's like the land of the forgotten. The manager did come around and asked if we had been helped, but we were like nope not at all. No waitress was assigned to us and we were just sitting there. Seems like they are trying to get better at their service, but it's really hit or miss.
(2)Khoa N.
Had guacamole bacon burger. Bottomless fries. Arnold Palmer. Service was great even when we went at 8:38 when they close at 9. Food was good. Wish they had more choices on how the burger is cooked (medium rare) but little pink was really good still. Will eat here agian
(5)Kitty Kat D.
Don't waste your time with this location. It used to be our go-to, as we have a four year old who loves to come here. They are currently going through a remodel, and you'd think no one ever worked as a server before. We've currently been waiting 20 minutes for our drinks. Which include a coke, beer, and chocolate milk. The pregnant hostess couldn't have been more rude, after I thanked her twice for seating us. We had 3 waiters stop, look at us, and continue walking before someone asked if we had been helped. That was about 10 minutes before our orders were taken. We won't be back.
(1)Kevin G.
The food was fantastic. Got amazing service from our server Don. He definitely made my group feel welcome and was very attentive and made great conversation. I'll defiantly be returning to this location soon.
(5)Maricela C.
My husband, mother in law, my son, and myself came here today to have lunch. Our server was on top of things at the start. We had ordered the chips, salsa, and guacamole. We didn't eat it, because my husband tried the guacamole and said it tasted canned. He knows it didn't taste, or look right .. Especially because he works at Chipotle where they make it fresh everyday! We had her take it back. Our food arrives and everything is delicious. Then this big group of kids come in. They were being loud, obnoxious , and they were squirting ketchup into their mouth straight from the bottles. That is so unbelievably disgusting!! They were popping balloons on purpose. Mind you, We have our 4month old son with us. !With all that happening, we were waiting for our check. It took ATLEAST 30 minutes for us to receive it because our server decided to take the big groups order. Terrible service towards the end. Hadn't been here in like 2years, it was not a great experience coming back.
(2)Steve K.
This is the standard American food and burger restaurant. I can generally count on this place having good food and service. Not awesome, but a good experience. One great burger to try, if you are not concerned with your health, is the Red Robin burger that comes with an egg. It's really good! We stopped by for lunch today and got the same friendly service I always get. I ordered the grilled chicken salad over fresh greens with a honey mustard dressing. Everything was fresh and quite flavorful and I would not hesitate to order this again. In fact the portion of salad was so big that I ended up taking half of it with me. Great lunch.
(4)Crystal H.
Red Robin has always been one of our favorite go to restaurants for a consistent meal and a pretty darn good burger. The kids love it and we enjoy it too. However maybe a year or more ago Red Robin corporate decided to "improve" their menu to make it appear more gourmet and offer more "fancy" sauces. All they ended up doing was increasing prices and lowering food quality and consistency. Now this location has decided to remodel as a desperate step to become "hip and cool." The service has been horrible the last few times we have been here. Inexperienced and rude waiters and slow service. The food is just okay or not good (soggy tasteless hamburger buns are now standard). And the "bottomless" fries are served in piles of about 8 and then it takes the server a good 20 minutes to bring you 8 more fries. I bet they are saving all kinds of money on the fries. But they are losing me as a customer. Don't waste your time.
(1)Erica M.
EXTREMELY DISAPPOINTED for the last time at this location. I love Red Robin. I eat here probably once a month. The other evening my fiancé and I came in for dinner, and surprisingly it wasn't packed like we expected. Our waitress was absolutely terrible. I don't know if she was having a bad day or what, but she took forever to bring us our drinks, forgot to bring us plates for our appetizers (even reminded herself and still forgot), checked on us maybe ONCE the entire time.... just awful. She was catering to other customers (we assume), but she would completely walk past our table every time we saw her. A younger boy who I guess helps bring out the food was more prompt than her. He brought us extra fries, napkins, even checked on us to see how we were doing! We ended up tipping him and just left her a few dollars. I understand if you're having a bad night, you may be off your game, but holy shit at least come by and let us know you're busy, if that's even the case. Oh and another thing- the manager took his time going to every table to ask how their meal was, except for us. Is it because we are a younger couple? Honestly I have noticed since we are in our late 20's, we receive shit service. Regardless of age, we are respectful, easy going, tip generously, but I guess that's not enough. I will definitely continue to dine in at Red Robin, but never again at this location.
(1)Jasmine L.
My Boyfriend and I came for lunch during the week. Our Hostess was friendly and accommodating with where we wanted to sit. Our Server Emelie was awesome! She was friendly, attentive and brought us everything we needed to enjoy our meal. The food was good and very tasty. I had the Banzai burger and my Boyfriend had the Bleu Ribbon burger. We had a small issue with my Rewards card when it came time to pay our bill but Emelie handled it like a champ. We will definitely be back!
(5)Kristin J.
Love the sweet potato fries here, it's worth the upgrade! I always get either the mushroom burger, royal red robin, or the regular chicken sandwich. I love how they cook my burger med rare, and the strawberry lemonade, or the flavored teas go great with the burgers. If you're extra hungry, try the stacked onion rings, but don't forget the fries are bottomless, and really yummy. There can be a long wait some nights, but Never too bad. :)
(4)Shola S.
my husband lOVES burgers and fries, so we decided to come here with friends for a casual birthday dinner. we've been to plenty red robins and always know what to expect- the food isn't absolutely amazing, but it's always pretty good and usually a fun spot to come to. but THIS place had the most awful service ever!!! the girl that served us acted like we were in her house irritating her. every time we asked for anything she would disappear for a long time, roll her eyes, or walk away without saying anything only to bring it about 15 minutes later. haven't really experienced such blatantly rude service in a long time so i was very surprised. my food was fine, but she let our plates sit so long that my husband's burger was soggy by the time he got his plate. such a disappointment. Update on 10/7/14: About a week ago, the manager got in touch with me and apologized for the bad service, and offered to hear our complaints and send us a gift card. I really appreciate efforts to repair broken relationships, so I'm really grateful that they care about their customers! My first review was 2 stars, but because it seems they are really trying to improve their service, I increased it!
(3)Wendy S.
We went to Red Robin to celebrate my daughter's birthday using her free hamburger coupon. We did not have a printed version of this coupon because we exceed the allotted times we could view it. We had an email on my husband's phone and he said he would honor it. When the bill arrived it was not taken off and when we questioned it. the server said his manager needed a printed copy?? We were so annoyed as we had asked before hand if this was a problem. The Red Robin Royalty card has never worked well for us, registration issues, not getting our hamburgers counted, etc. and now this. The food was fine, but it was very overpriced. It was $55 for 4 burgers and drinks. It should of been less but they wouldn't honor the birthday burger coupon. We will not return.
(2)Alex K.
ordered the whiskey river bbq burger... looked nothing like the picture! was pretty disappointed for i assumed that by going to red robin, id be getting a gourmet burger! however, i would have rather had a burger from in n out, even burger king! the restaurant decor was nice and gave a pulp fiction like feel when uma thurman had her $5 shake + burger. hopefully this place can step up their game if they want to stay in business longer! tips to the cook:: my buns couldve been buttered up ans toasted, i didnt see 1 onion string on the burger as to seeing lots on the pic.
(2)Chris S.
I don't know what went wrong with this place. The many times we have been here before the service was great now it has slowly gone downhill. One waitress we had a few occasions ago was excellent. She was friendly, took our order in a reasonable time, brought us sauces in adequate amounts (I hate it when they give you a dinky portion that you know you're just going to end up asking for more soon), we never needed to flag anyone down and she came over frequently but not too frequently to see if we were doing okay. The last few times were terrible. I think this is either the result of inadequate management or disorganization by everyone. Possibly both, okay I must watch too many Kitchen Nightmares or something. One time we were seated to the right of the restaurant when you come in, by the bar area. A girl came and took our drink orders, myself partaking in an endless root beer float (only a little over $3 I might add) and my partner ordering a margarita. Some time passed (10 min) and then we had to flag someone down to get them to bring us our drinks. Margarita was disappointingly small for the price but root beer float was fabulous as usual, they forgot the spoon which also had to be flagged down for. Ordering time comes which was during the span of time waiting for drinks and so forth. Food takes awhile to come out, meanwhile the waitress is serving as the bartender for the whole restaurant making drinks one after another while waiters whiz by in and out carrying drink orders and we are left wondering when can we get a refill and where is our food? Food finally comes and someone else brings it and we discover my partner's food is cold. Sent it back and it comes back better but the whole experience was aggravating, no set server for a table and to keep flagging down people for things. It was like the equivalent to being seated next to the bathroom or kitchen, forgetful service and confusing, crowded and busy servers rushing by. The next time we came they tried to sit us there again! We replied with a resounding NO and the girl looked very "butthurt" for lack of a more flavorful word. We explained why but she didn't seem to be too concerned. We sadly looked at the people who were sitting in that area, aware of the service they were about to receive. Finally we ended up where we wanted to sit and the server was just okay, not very friendly. I hate it when I look at other tables in a restaurant and I see their servers are way more friendlier than mine and then I end up having "server envy." Summary: weekends are very crowded, if you are only two people they might try to stick you in the "forgetmenot" area. Families and larger groups they seem to move to the main dining area as I noted. I think I'm just going to find another location. Although I dislike chains mostly, Red Robin is a decent place to grab a burger $8-11 and don't forget those bottomless fries.
(2)Frank S.
My wife and I very much enjoyed our dinner last night. Don, the bartender, was fantastic! Great job! I like the new interior, but I don't know anyone who likes the seating arrangements in the lounge/bar area. Bring back the booths!
(5)Tony C.
Service can be slow for sure. The new southern charm burger is very yummy. The chili chili cheese burger says on menu it's open face but that's a lie. Someone at red robin really needs to look up open face burger/sandwiches. It use to come open face not sure how they forgot what open face means.
(3)Monica O.
Was wanting a burger, but didn't want to cook dinner so I asked my daughter & son if they would like to go get some food, they picked Red Robin, we haven't been to a Red Robin since we have lived here so I was ok let's go try it. The kids don't get the whole eating at non chain restaurants, there is still some push back and well this time I wanted a burger so it was cool I ordered the Banzai Burger, I just love teriyaki burgers, the grilled pineapple and cheese with lettuce and mayo and for s&g's I toss in some thousand island dressing and it becomes this burger bliss!! Now I like my burger well done, I'm not into the pink showing, but the burger I ordered was pink, told our server and he took the burger and got me a nicely done one! And it was delish baby!! Michael our server was great and attentive; making sure everyone had everything they needed. The manager even took my burger off the check, which I didn't except because I was happy with my order after it was corrected. It's always great to have good service!
(4)Kim S.
Holy Hamburger Batman! This Red Robin has recently undergone a remodel and does it ever look cool -- maybe a taddish Hard Rock meets a pub kindof feel. Still super family friendly and fun -- Check out the cheeseburger stools in the lobby so fun! As always you can have a good experience or a moderate one with service but we have never had a huge problem with it. Our server this time was right on the money and fixed errors in the order immediately (tomatoes on salad). Everything we ate was delicious and hot when it got to the table and we all left with full tummies. My husband and I shared the Southern Charmer (special burger) and it was so tasty. My two kiddos had the kids fish and chips and a corn dog. We also shared a pumpkin shake. We always enjoy Red Robin and continue to return for a fun atmosphere that is kid friendly. Check out the 8 track wall are and the soda bottle lights in the bar. Lots of fun.
(4)Margarita S.
I've been to Tempe to visit my friend Carolyn, she is also a yelper's here. She brought me here at Red Ribon because she knew that I'm a burger fan and a root beer float fan. I really love their smoke and pepper, the best!
(4)T B.
I recently went to give this place a try. Never did I expect to be seated right away, then simply forgotten. Ten mins went by and no server to be seen walking by much less approaching any table down the aisle. Ten mins was enough wasted time, so I left and walked across the street to a much friendlier restaurant with real service. Update: 11-21-13 I went back today for a late lunch, of course very few people in the restaurant and service was what one would hope and expect. Why isn't it great service all the time. Many of my friends that I told about the very poor initial service ALL stated to a person that their service us simply MISERABLE but they do like their burgers. Food today was OK, not enough for me to return for future poor service during busy times. Too bad their reputation for service is so widely known for being poor.
(1)Doc H.
So disappointed. The burger was nothing like the photo. Why is this called a gourmet burger????? Bottomless fries but the staff never comes back after delivering the initial order. Water glasses empty, fries empty, right under an air conditioning vent. We were so excited to try this place and it was a total bust. Hope you have a better experience. I will not be rushing back to this place.
(2)Aileen B.
Had the new roast beef with au jus sandwich. I was able to sub a caesar salad for the default bottomless fries. Server was friendly and understanding as I had a few questions for her before I could order. The fourth star was for the complimentary birthday sundae that was waiting for me when I had arrived back from a visit to the restroom. Now why would I rate an extra star for this, you ask? Since I actually paid for the meal with a birthday coupon, I had not expected the complimentary sundae. Quite thoughtful of the server, I thought, and this act garnered her a few more dollars in tips!
(4)e r.
Did i really just pay 13.29 for this pathetic sandwich? the "prime rib dip" looked so good on the menu, but what showed up at my table was a weak, dried up little sandwich, with no flavor, chewy overcooked meat, and served on what was nothing more than a tiny, hard oversized breadstick. our waitress annie, while pleasant enough, seemed unconcerned with the fact that i only took one bite out of this sandwich before pushing it aside, and DID NOT want a to go container. i dine out a lot, and this was possibly the worst most overpriced thing i've been served in a long time. The "game day nachos" were almost equally sad. at 8.99 they came with just a handful of chips and the same gross "cheez-whiz" style sauce you squirt on your nachos at the local 7-11. disgusting the rest of my party seemed ok with their burgers, even though my son ate less than half of his, and also did not want a to go container. at $65 for 3 people ($78 with tip) this was a completely dissatisfying and overpriced meal.
(1)Ashley Z.
Adrian was great. Very welcoming, great service and suggestions.
(5)Jim W.
It's not that I don't like burgers. I just need to be in the mood for a burger. Last night when I went to Red Robin I wasn't. Why the hell did you go to Red Robin you say? I had a left-over gift card to use, ok? So I went with a veggie burger prepared like one of their "signature" burgers. It had melted cheese, bourbon sauce and onion straws. Of course it came with fries. I didn't finish the veggie burger and it didn't sit well with me. Oh well. Good try. The service was outstanding and garnered a nice tip by the way. So for this visit, 2 stars. I did have a burger here several months ago and it was pretty good. 3 stars for that visit.
(3)Kris J.
The service was non-existent and when someone did come to our table she asked to take our order but failed to give us menus!!! WTF! We complained to the manager whose command of the English language was lack luster. We couldn't understand what he was saying and wasn't sure he understood what we were saying. Overall it was the worst restaurant experience I'd ever had. The vibe in the store was strange too - like the place is filled with hate, anger and misery. 4 waitresses came out to sing happy birthday but none of them would come over to take our order. We sat there, they all sang and walked away. All I can say is there's something terribly wrong with this RR location.
(1)Richard Z.
It concerns me that I call myself a food snob and then give red robin five stars. but: did you have the burger I just had there? I can slum it with the best of them but the reason why RR gets the big five stars from me is that even though it's not high rent, the food is really fucking tasty. to wit: today I had a burger with a fried egg on it, with three strips of bacon. Delicious. Sloppy. Hot. Tasty. Fatty. Perfect. Really, I can tell you that that burger is one of the better burgers I've ever eaten. It also comes with these garlic parmesan fries that are hell on your co-workers' olfactory sensibilities but what have they done for me lately? I have, many times, had the california chicken burger--sloppy, with guacamole and bacon and it is really damn good. I know, I know, how dare I? Well I dare, bitch. I dare. Plus the fries are free refills.
(5)Carmelo W.
Great food. Average prices. Quality service most times.
(4)Sandy C.
I felt like I was sitting through 'Shenaniganz' because my experience was hilarious. The waitress was super friendly (not a bad thing or anything), but overly hyper and excited, I starting to wonder if she worked for corporate or something. So I couldn't decide if I wanted a Red Robin gourmet burger or the new spicy Jalepeno burger...the waitress comes to take the order and I ask her which one she likes better. She said that she liked the Jalepeno one better because the last time she tried it, she "had an orgasm in her mouth", no joke, exactly what she said. Hubs and I were trying so hard not to laugh...as she disappeared in the back after our order, I could only think of a million things I could have said. I was dying with laughter. Kris said, "that was kind of innappropriate, but funny". Was the burger really THAT good? haha... It was pretty good, it was a nice mix of jalepeno poppers, monterey jack cheese, plenty of meat, tomatos and cajun sauce. And the bottomless fries are great. Just not orgasmic great. : ) The service was a little out there, I kind of felt we were dining at a strip joint, but I held my tongue. Food makes up for it big time.
(4)Jethro S.
The Royal Red Robin burger is the best, it's a great burger WITH a fried egg on it, could it get any better? Fun, family style restuarant
(4)Michael J.
Great service! Great Burgers!
(5)Carina M.
I love Red Robin's all you can eat fries -- too bad I can only consume the ones that come with my meal. I have good memories of Red Robin -- my college days when we'd go to the Red Robin out in Daly City and split burgers and gorge on the fries. When I left San Francisco for Las Vegas the last meal with my friends from the Bay Area was at Red Robin. I'm glad that no matter where I have been there has been a Red Robin to eat at. I get moments where I must have their bacon cheeseburger. I fiend for their fries. My only universal complaint about Red Robin is that it is freaking LOUD in there. I mean the kind of loud that is so obnoxious that I feel I have to take some aspirin. But what I do see everytime are happy smiling faces from their customers. They must be doing something right! Food can be a bit salty because they put their seasoning on *everything* (I half expected it to be in my ice tea, too) - and their seasoning contains MSG. So being the fussy girl that I am, I always ask that absolutely zero seasoning be put on my food. Yea, call me a killer of fun, but would you rather spend time with me eating and laughing or watching me be carted off in an ambulance to the nearest emergency room? What I also love about Red Robin is their strawberry shake...I haven't had one in a long time, but I know that if I even have one drop, I won't be able to stop. I will want strawberry shakes until I die. So I try to take a sip off of friends' shakes...which usually turns into a brain ache slug that leaves them with more whipped cream than shake. :D Oops, my bad! I really do love their chocolate malts, too. That is such a wonderful dessert. I've found service at this particular Red Robin to be extremely attentive and friendly. I always leave with a smile on my face and an ache in my gut (a good ache, not a bad one!).
(4)Josh D.
Pretty good food for a big chain. The burgers taste great, all though they do put on too much mayo, but very juicy meat. The fires are AMAZING. The chicken strips have great taste. And for the kids, the macaroni and cheese is outstanding. Reason I gave 4 stars is the fact that they are way over priced.
(4)Rebekkah S.
I previously had a bad experience here and the manager contacted me and definitely made it right. I will be going back to try again and will post my experience :)
(5)Brenda B.
Every time I go to Red Robin it is a good deal. I think they have the same cook 24 hours because the burgers never vary. They are cooked to my satisfaction and I always eat too many fries. Best service in Arizona. Love this place.
(5)Aileen B.
Had the new roast beef with au jus sandwich. I was able to sub a caesar salad for the default bottomless fries. Server was friendly and understanding as I had a few questions for her before I could order. The fourth star was for the complimentary birthday sundae that was waiting for me when I had arrived back from a visit to the restroom. Now why would I rate an extra star for this, you ask? Since I actually paid for the meal with a birthday coupon, I had not expected the complimentary sundae. Quite thoughtful of the server, I thought, and this act garnered her a few more dollars in tips!
(4)Melissa K.
My kids always beg to come here for their birthdays. So, against better judgment, we went. We had a group of 8. Service was really slow. The poor waitress looked absolutely afraid when we sat down (im biased but truly my kids were very well behaved, polite, quiet etc). Getting silverware was a chore, getting our drinks and eventually our check took forever. We ordered extra milkshakes for the kids to share. Had to hunt down an otherwise cranky server to beg for a cup to split It up (as we told the waitress when we ordered it) I should note - we came during a slow time. Restaurant wasn't crowded at all. All in all, I won't be excited to come back. Inevitably my kids will ask and in a moment of weakness I might agree. My salad had rubbery chicken and it was overall a disappointing way to waste $80.
(2)H W.
Table had a glass and receipt from previous gues on it when I sat down, waitress was "going to get that in just a minute." She never did. Burger was HORRIBLY overcooked!! I had 2 bites left by the time she finally came back around. Service was slow- would not reccomend
(1)Becky H.
So a few coworkers and I went to Red Robin for dinner tonight around 5. There were ten of us, so I understand some issues but dear Lord. I've never had such terrible service. Our server ignored us 95% of the time we were here. Our food was cold and the broccoli was rubbery. They took an entree off of our tab, but left the other three customers with us paying for food we expressed our displeasure with. That little machine they make us pay with was confusing and instead of assisting us with figuring it out, the server walked by, said 'I see you've figured it out', turned the call server light off and walked away. It was so bad. I would not recommend this place.
(1)Dana M.
Even though the food is great, this particular location is super disorganized for some reason. I've been here 3 times, and the service is always slackin as if they don't have enough staff. Particularly when seated in the back area, it's like the land of the forgotten. The manager did come around and asked if we had been helped, but we were like nope not at all. No waitress was assigned to us and we were just sitting there. Seems like they are trying to get better at their service, but it's really hit or miss.
(2)Anne P.
This red robin is very unorganized, I went the other day with some friends and they seemed understaffed that night. I get it, I use to work in the restaurant business s I tried to cut them some slack and be patient. We got seated by the host then I think a manager got our drinks and then our server got our order. She didn't even greet us she just took the order and left. The restaurant wasn't clean at all times there was food all over the floor when we got there and it was still there when we left. Food took about 30 minutes to get and we hardly saw our server. Save yourself a trip and go somewhere else
(1)Jeremy S.
We love eating here. It's so wonderful to feel special to the team. The team takes great care of you, even if the kitchen makes a mistake. Don in the bar, especially, is awesome.
(5)Maricela C.
My husband, mother in law, my son, and myself came here today to have lunch. Our server was on top of things at the start. We had ordered the chips, salsa, and guacamole. We didn't eat it, because my husband tried the guacamole and said it tasted canned. He knows it didn't taste, or look right .. Especially because he works at Chipotle where they make it fresh everyday! We had her take it back. Our food arrives and everything is delicious. Then this big group of kids come in. They were being loud, obnoxious , and they were squirting ketchup into their mouth straight from the bottles. That is so unbelievably disgusting!! They were popping balloons on purpose. Mind you, We have our 4month old son with us. !With all that happening, we were waiting for our check. It took ATLEAST 30 minutes for us to receive it because our server decided to take the big groups order. Terrible service towards the end. Hadn't been here in like 2years, it was not a great experience coming back.
(2)Steve K.
This is the standard American food and burger restaurant. I can generally count on this place having good food and service. Not awesome, but a good experience. One great burger to try, if you are not concerned with your health, is the Red Robin burger that comes with an egg. It's really good! We stopped by for lunch today and got the same friendly service I always get. I ordered the grilled chicken salad over fresh greens with a honey mustard dressing. Everything was fresh and quite flavorful and I would not hesitate to order this again. In fact the portion of salad was so big that I ended up taking half of it with me. Great lunch.
(4)Crystal H.
Red Robin has always been one of our favorite go to restaurants for a consistent meal and a pretty darn good burger. The kids love it and we enjoy it too. However maybe a year or more ago Red Robin corporate decided to "improve" their menu to make it appear more gourmet and offer more "fancy" sauces. All they ended up doing was increasing prices and lowering food quality and consistency. Now this location has decided to remodel as a desperate step to become "hip and cool." The service has been horrible the last few times we have been here. Inexperienced and rude waiters and slow service. The food is just okay or not good (soggy tasteless hamburger buns are now standard). And the "bottomless" fries are served in piles of about 8 and then it takes the server a good 20 minutes to bring you 8 more fries. I bet they are saving all kinds of money on the fries. But they are losing me as a customer. Don't waste your time.
(1)Kevin O.
We were in the mood for a burger with my daughter and her friend so we went here. We ordered apps and about 5 minutes later, our entree. Apps came out quick and were pretty decent (jalapeno coins, onion rings and chips). However, right on the heels of the apps came the entree's. We had just started on the apps so the table was jam packed with food and dishes. Take a tip and delay ordering your entree on a busy night. They were clearly about turning tables, but the server was pleasant and not pushy. I ordered the "burning love" burger. Definitely not as hot and spicy as the description made it out to be, but decent which sums up the restaurant.
(3)Kayla A.
My mom and I went here for lunch not too long ago and we were enjoying our talks and our drinks. We had already ordered and were just waiting for it to be boughten out. When it did come out the manager himself came and talked to us saying the food took too long to cook. We didnt notice nor cared. But he said it didn't meet standards so our whole meal was free. It was a pleasant dining experience and I will definitely be back more
(5)e r.
Did i really just pay 13.29 for this pathetic sandwich? the "prime rib dip" looked so good on the menu, but what showed up at my table was a weak, dried up little sandwich, with no flavor, chewy overcooked meat, and served on what was nothing more than a tiny, hard oversized breadstick. our waitress annie, while pleasant enough, seemed unconcerned with the fact that i only took one bite out of this sandwich before pushing it aside, and DID NOT want a to go container. i dine out a lot, and this was possibly the worst most overpriced thing i've been served in a long time. The "game day nachos" were almost equally sad. at 8.99 they came with just a handful of chips and the same gross "cheez-whiz" style sauce you squirt on your nachos at the local 7-11. disgusting the rest of my party seemed ok with their burgers, even though my son ate less than half of his, and also did not want a to go container. at $65 for 3 people ($78 with tip) this was a completely dissatisfying and overpriced meal.
(1)Ashley Z.
Adrian was great. Very welcoming, great service and suggestions.
(5)Jim W.
It's not that I don't like burgers. I just need to be in the mood for a burger. Last night when I went to Red Robin I wasn't. Why the hell did you go to Red Robin you say? I had a left-over gift card to use, ok? So I went with a veggie burger prepared like one of their "signature" burgers. It had melted cheese, bourbon sauce and onion straws. Of course it came with fries. I didn't finish the veggie burger and it didn't sit well with me. Oh well. Good try. The service was outstanding and garnered a nice tip by the way. So for this visit, 2 stars. I did have a burger here several months ago and it was pretty good. 3 stars for that visit.
(3)Suzanne S.
Its what you expect, burgers and fries. But wait, there is more now. There are sweet potato fries. Yes, you heard it here first - sweet potato fries - yum. I find the drinks fun to look at and yummy to drink but a bit on the pricey side. Here's another great hint - they have smaller portion burgers! I can never finish the whole regular burger so this is a great deal. Comfortable easy place to be. Someday I'll save room for dessert.
(3)Marty F.
Old Reliable... That's what our family calls this place. When we cant think of a new place to eat when we go our, or everyone is arguing about this place or that place, we always say "Ok, well lets go to Red Robin.." Ive been here at least 20 times, and every time I go, it just gets tastier. I mean, what place offers all-you-can-eat fries? Steak fries!.. Funny though, even knowing I can have more than one basket, I get just one.. If you want good service, use Tim. He rocks and is usually serving the tables in the middle or the booths just next to them. What to get? I love their Royal Red Robin burger. Call me traditional, but how awesome is it that you have a hamburger with a fried egg on it? Gross you say? Ohhh just the opposite, mouth watering delicious. If you are in to wings, they have these amazing dry rub wings that just bite you back. Id get a ton of them if they were cheaper.. Also if you love Root beer floats, get ready because for $3.00 you can get all-you-can-drink floats. How cool is that? I love their iced tea. All I drink when I go out is iced tea and Red Robin has some of the best out there. Ugg.. i feel like going there for lunch now . Damn you Red Robin!! Maybe this weekend!
(5)Amanda S.
DH and I went here after I got sucked in by the Mt. Olympus burger commercials on TV. Neither of us had been to one before, so we figured we might as well try it out. Our experience was good - we had a good waitress who was attentive. She knew when to bring refills, when to stay away, and was a psychic when it came to knowing when my hubby needed napkins. I also want to mention the experience of a couple sitting nearby. She had ordered a turkey burger and did not find it to her liking. They offered to bring something else out to her immediately, for free. They also offered to keep refilling her fries - for free. They offered her a free dessert, a free shake - free ANYTHING. The waitress and then the manager. I have seen some negative reviews about the customer service at this place - so I just want to mention: If something bothers you, mention it. I would be willing to bet they fix it. Immediately. We both enjoyed our food, had a pleasant dining experience, and got to overhear how we would have been treated had we not been happy. Solid 4-star experience.
(4)Kris J.
The service was non-existent and when someone did come to our table she asked to take our order but failed to give us menus!!! WTF! We complained to the manager whose command of the English language was lack luster. We couldn't understand what he was saying and wasn't sure he understood what we were saying. Overall it was the worst restaurant experience I'd ever had. The vibe in the store was strange too - like the place is filled with hate, anger and misery. 4 waitresses came out to sing happy birthday but none of them would come over to take our order. We sat there, they all sang and walked away. All I can say is there's something terribly wrong with this RR location.
(1)Nicole C.
I love this place when I am looking for something more than just a fast food burger. My personal favorite is the Blue Ribbon Burger its so tasty. It has just the right amount of bleu cheese an steak sauce topped off with crispy onion strings and don't forget to try the parmesan garlic fries with your burger.
(4)Michael J.
Great service! Great Burgers!
(5)Amy C.
The last three times we have eaten at this Red Robin location my husband has become violently ill immediately afterward - imagine the worst pain and ejection of food from both ends and you get the picture. It happened to me the last time, also. This time we did an online search and see a lot of similar RR complaints from other locations as well. The problem seems to be with undercooked chicken or fish. My burger was not cooked enough either, but I thought it was just the lighting. The service was friendly, but the server who was in training and worked our table accidentally brought my diabetic husband a full-syrup Dr. Pepper as a refill instead of the Diet Coke he was drinking. He didn't realize it until he had almost finished it (probably the chicken poisoning was already dulling his senses). In any case, we will NEVER, EVER, EVER eat at Red Robin again. The risk of pain and suffering is simply not worth it. Oh, and you may be wondering why even went there this third time? It was New Year's Eve and every other restaurant had over an hour wait, but there was no waiting at RR...now we know why.
(1)Jethro S.
The Royal Red Robin burger is the best, it's a great burger WITH a fried egg on it, could it get any better? Fun, family style restuarant
(4)Carina M.
I love Red Robin's all you can eat fries -- too bad I can only consume the ones that come with my meal. I have good memories of Red Robin -- my college days when we'd go to the Red Robin out in Daly City and split burgers and gorge on the fries. When I left San Francisco for Las Vegas the last meal with my friends from the Bay Area was at Red Robin. I'm glad that no matter where I have been there has been a Red Robin to eat at. I get moments where I must have their bacon cheeseburger. I fiend for their fries. My only universal complaint about Red Robin is that it is freaking LOUD in there. I mean the kind of loud that is so obnoxious that I feel I have to take some aspirin. But what I do see everytime are happy smiling faces from their customers. They must be doing something right! Food can be a bit salty because they put their seasoning on *everything* (I half expected it to be in my ice tea, too) - and their seasoning contains MSG. So being the fussy girl that I am, I always ask that absolutely zero seasoning be put on my food. Yea, call me a killer of fun, but would you rather spend time with me eating and laughing or watching me be carted off in an ambulance to the nearest emergency room? What I also love about Red Robin is their strawberry shake...I haven't had one in a long time, but I know that if I even have one drop, I won't be able to stop. I will want strawberry shakes until I die. So I try to take a sip off of friends' shakes...which usually turns into a brain ache slug that leaves them with more whipped cream than shake. :D Oops, my bad! I really do love their chocolate malts, too. That is such a wonderful dessert. I've found service at this particular Red Robin to be extremely attentive and friendly. I always leave with a smile on my face and an ache in my gut (a good ache, not a bad one!).
(4)Josh D.
Pretty good food for a big chain. The burgers taste great, all though they do put on too much mayo, but very juicy meat. The fires are AMAZING. The chicken strips have great taste. And for the kids, the macaroni and cheese is outstanding. Reason I gave 4 stars is the fact that they are way over priced.
(4)Richard Z.
It concerns me that I call myself a food snob and then give red robin five stars. but: did you have the burger I just had there? I can slum it with the best of them but the reason why RR gets the big five stars from me is that even though it's not high rent, the food is really fucking tasty. to wit: today I had a burger with a fried egg on it, with three strips of bacon. Delicious. Sloppy. Hot. Tasty. Fatty. Perfect. Really, I can tell you that that burger is one of the better burgers I've ever eaten. It also comes with these garlic parmesan fries that are hell on your co-workers' olfactory sensibilities but what have they done for me lately? I have, many times, had the california chicken burger--sloppy, with guacamole and bacon and it is really damn good. I know, I know, how dare I? Well I dare, bitch. I dare. Plus the fries are free refills.
(5)Carmelo W.
Great food. Average prices. Quality service most times.
(4)Sandy C.
I felt like I was sitting through 'Shenaniganz' because my experience was hilarious. The waitress was super friendly (not a bad thing or anything), but overly hyper and excited, I starting to wonder if she worked for corporate or something. So I couldn't decide if I wanted a Red Robin gourmet burger or the new spicy Jalepeno burger...the waitress comes to take the order and I ask her which one she likes better. She said that she liked the Jalepeno one better because the last time she tried it, she "had an orgasm in her mouth", no joke, exactly what she said. Hubs and I were trying so hard not to laugh...as she disappeared in the back after our order, I could only think of a million things I could have said. I was dying with laughter. Kris said, "that was kind of innappropriate, but funny". Was the burger really THAT good? haha... It was pretty good, it was a nice mix of jalepeno poppers, monterey jack cheese, plenty of meat, tomatos and cajun sauce. And the bottomless fries are great. Just not orgasmic great. : ) The service was a little out there, I kind of felt we were dining at a strip joint, but I held my tongue. Food makes up for it big time.
(4)Jesse G.
The service at this establishment is terrible. My mom and I went here earlier today, and there were 3 greeters who just sat there chit-chatting. Keep in mind there was not a line nor was it busy. They didn't even bother to look at us and they weren't professional. I had to literally say loudly, WE NEED A BOOTH NOT A BAR TABLE. Our server was slow and awkward. When we asked for our ticket and dessert it took the server 20 minutes and we didn't even get our dessert for which we were charged for. We wanted to leave and so we went up to register and asked another employee to ring us out. She was the most rude person in that place. She told us: "Well, your server has to take care of that" and they left us dangling there for 10 minutes. The woman at the register would not help us but kept adding her 2 cents in. They did remove the charge for dessert we did not get, and the manager didn't even bother to see us. This is by far one of most terrible places I have been to and I will not come back. So, my rate for this Red Robin is 2 out of 10.
(1)Lisa S.
I used to come here quite often. But over the past year or so the service and food has really gone down. I always ordered the blue ribbon burger but it started to fall apart and taste bad. So I order the crispy chicken and that was better. Sadly I have to say that I was actually hotter when I ordered it to go than when I dined in. As we waited for our food (2 adults and one child) the table behind us who came in after we ordered got served first (2 adults and 3 kids). WTH? Really? We get our order and the fries are cold so be for the waiter leaves I ask for some hot ones. I get the new fries but they are as cold as the first ones. So I didn't even bother to order more. What has happened to this place. It used to be awesome now it's a place I will not goto even if it is free..... Still waiting for coffee after asking 3 times. I finally get it with no creamer. Wow the table behind us just left. So much for service!!!
(1)T W.
Time to update my review, it seems. We found ourselves here for dinner because we had an appointment in the area. Not much has changed, really. It's Red Robin. A burger joint. Their burgers are pretty good and the endless fries are nice too. At dinner time the place is LOUD. Much worse than I recall for lunch. Maybe the kids? It was a pretty full house. I had the peppercorn burger, the wife had a chicken salad. The chicken was odd. Unexpected texture. They took care of it in a timely fashion. My burger was pretty good. Really probably 3.5 stars, but for a burger place they are pretty consistent and good. So I don't want to round down. Due to time constraints we had to eat and run. I think service was reasonably quick, especially given how busy they were.
(4)Brett B.
Came in for my birthday burger, and decided on the garden-burger. I hadn't tried it before, but I'll be trying it again, many more times. I may even go vegetarian now that this baby is in my dietetic arsenal. Love it!
(4)Tiffany W.
Service is always horrible. A female server was training a new guy and she was very rude. Still tipped her good regardless of her rudeness. Food is always well prepared and tasty but the service could be much better.
(1)Karrie K.
Mmm one of my favorite places to go! I love almost everything on their menu and it is all very affordable :)
(4)D V.
Had a great visit here on Saturday. Jeanette was our server and she was perfect. She read our minds without us ever saying so. She saved us money, too. I ended up getting a free burger. She refilled our drinks quickly. The food tasted great. Great ambiance. We came about 12:30 pm on Saturday and it wasn't overly crowded, but there were still plenty of people here. We did not have to wait and got seated quickly. Good food. Good prices. Great service. Good environment. Will be back!
(5)Jeremy T.
Its red robin, mediocre food for a high price. I have friends that occasionally drag me here because "Unlimited fries!". There are many much better places to get a burger for cheap, and close to this location.
(1)Eileen W.
Have to take away a star or two because we asked for outdoor seating and waited over 15 minutes to have bus boys clear a table (all patio tables were empty but dirty) The saving grace was a very pleasant server. Food is typical Red Robin. Nothing to brag about and overpriced. Milkshakes look yummy but $5.00 is a bit much. I'm sticking with In-n-out burger when I want a bang for my buck.
(3)TJ H.
I think C's favorite day of the week is Saturday. Why? Because C's grandma usually calls us and invites us out to dinner and C gets to pick where we go. Tonight he picked Red Robin. Our server was Kallie, she was great except for not introducing herself. She took our drink orders and quickly brought out the drinks except for the Poppin Purple Lemonade ($4.49) C had ordered. His drink comes from the bar so the bartender brought it over. C LOVES the purple lemonade. It's made with Prickly Pear syrup. I have to agree with him it's yummy. Toss a shot of Reposado in there and "Thank you sir, may I have another". Before I get into the food I would like to mention that our food was brought out by a runner, not Kallie. Imagine a four top (table for 4), I'm sitting at 6 o'clock, C at 9, Grandma C at 12 and K at 3. The runner comes up to our table, stands to my left and proceed's to hand K her plate, reaching across in front of my face. Then he hands Grandma C her plate, reaching across C's face. Then he walks over to C's left and hands me my plate (which was the wrong burger), again, reaching in front of C's face. Really? Of the 3 plates he delivered, he handed all of them across some ones face. No Bueno. What he did right was serve the ladies first but unless you're delivering to a booth or there's just no access, serve each person from their left. Another runner brought out C's cheeseburger immediately following the first runner. C ordered the Kids Little Reds burger with American cheese ($4.99) and extra extra extra extra pickles on the side. This was the first time I ever remember C being asked what kind of cheese he wanted. Nice job Kallie. The patty was not overcooked and C said it was a "tasty piece of cow". Kid cracks me up. What I also found amusing were the 7 steak fries sitting next to his burger. It just looked sooo pathetic. What wasn't amusing was the missing pickles. When Kallie came by to inquire if everything had been delivered correctly, we informed her of the missing pickles and that I had been given the wrong burger. Kallie took the wrong burger away and brought back my correct order plus C's pickles. K ordered the Prime Rib Dip with fries ($13.99). She said everything was as it should be. Yippee. The meat had good flavor. The Au Jus was not overly salty. The bread had enough structure to hold up to the Au Jus. The grilled onions were spot on. Grandma C ordered the Banzai Burger with fries ($9.99). She said the burger and fries were both done correctly. Yippee again. I ordered the Blue Ribbon Burger with bottomless Broccoli ($10.69). The patty was properly seasoned and tasted great. I asked for the tangy steak sauce to be on the side, which it was. What I found strange was that the "crispy onion straws" were under the patty, not on top, which made them NOT crispy. The broccoli was properly cooked as was the refill I ordered. Kallie kept the bottomless fries coming to the rest of the table as well as our drink refills. Nice job. Another issue I encountered was the full trash can in the men's bathroom. No bueno. If I were just rating Kallie and the food, I would give this visit 4 Stars. But, the unprofessional food delivery by the runner, bringing me the wrong burger in the first place and a bathroom that needed attention bring this down to 3 Stars.
(3)Leslie H.
FIRST AND LAST TIME HERE We came for lunch around 1pm Today and the place was packed ! So I thought awesome, this must be worth waiting for *just kidding* . What a disaster . Lunch took an hour to be seated and served a burger that was beyond gross ! I'm providing pics as proof that I am providing an honest review . I ordered the BDL burger and a bowl of French onion soup. It was supposed to have sun dried tomatoes, arugula , and a mayo based sauce that made the burger and bun SWIM in grease I wish I was kidding , or even exaggerating!! I tried twice to pick it up and had grease running down my hands .. I also ordered a bowl of French onion soup that consisted of crunchy 1/2 cooked (not caramelized like they are supposed to be) onions, topped with 2 slices of soggy bread (not toasted) and melted cheese . I left hungry and pissed off . My time and my money were both wasted at this place . I would love to know what the crowds of people were ordering ?!?!? On a side note the manager came over and apologized and removed the burger from the bill . He also gave us a coupon for free appetizer or dessert on our next visit . If anyone wants it let me know ! I will not waste another moment of my time or money here
(1)Josh A.
Mediocre service. Waited 45 for COLD food as in it seems like it was sitting for 15 minutes before we got it. Probably won't be back. Not very impressed.
(1)Ceci M.
The food was good ...customer service was good ...atmosphere is quite nice ...no complaints ...it wasn't amazing but it was good so for that I give it 4 stars
(4)Khoa N.
Had guacamole bacon burger. Bottomless fries. Arnold Palmer. Service was great even when we went at 8:38 when they close at 9. Food was good. Wish they had more choices on how the burger is cooked (medium rare) but little pink was really good still. Will eat here agian
(5)Kitty Kat D.
Don't waste your time with this location. It used to be our go-to, as we have a four year old who loves to come here. They are currently going through a remodel, and you'd think no one ever worked as a server before. We've currently been waiting 20 minutes for our drinks. Which include a coke, beer, and chocolate milk. The pregnant hostess couldn't have been more rude, after I thanked her twice for seating us. We had 3 waiters stop, look at us, and continue walking before someone asked if we had been helped. That was about 10 minutes before our orders were taken. We won't be back.
(1)Kevin G.
The food was fantastic. Got amazing service from our server Don. He definitely made my group feel welcome and was very attentive and made great conversation. I'll defiantly be returning to this location soon.
(5)Michael R.
We have not received our food yet but the beer is ice cold and the bartender, Don, is awesome. Great attitude very helpful and makes us feel like we're #1 and like we're his only customers even with a packed bar. I will be back.
(5)Heather H.
While the food is basic but good, service is subpar. This is the second time I've had the same server in the bar area and he's only ok. It takes him about 10 minutes just to acknowledge me and take my drink order. Then once he puts the food order in, he never stops by to check on me until he delivers the check. So I don't get a refill on my tea (huge pet peeve - really, does it take that long to refill a glass?) and he never checks to see his the meal is. I don't understand why service is always treated as an afterthought. And why a single diner gets ignored .... I'm not sure if I will come back to this location, or any other, after this.
(1)Paula M.
Very disappointing. Not a good value for the money. Food is mediocre and tasteless The service is poor also. I would not recommend this restaurant. Mc Donald's is better and I don't like that place :( Who ever heard of restaurant not having coffee????
(1)Maia M.
What on earth happened here? New decor and no service. 30 minutes and no drink order taken. We never even had a server stop by our table. Free burger birthday month be damned. Not worth it. Used to be great to go to.
(1)Nicole L.
Came here with my mom and brother because we hadn't been there in a long while. it took 20 min to get our water order in when the restaurant wasn't even packed. I ordered the bleu ribbon burger and took two bites and found a hair cooked into the burger. it was gross and I lost my appetite as did my brother and mom. we walked out and I will never come back. the manager did a good job at apologizing and offering us free dessert and a gift card for next time, but I insisted I didn't need it because we won't ever come back.
(1)Jeff M.
With the new updated look of this red robin I'm not sure if it's enough to get me excited about the food. Service has always been accommodating but I have ate here several times and my food has not been consistent. Multiple times have I gotten French fries that I could tell we're not fresh. I understand waste is a huge concern in the food industry but a national chain restaurant as red robin has to set their standards higher. You have to take pride in the quality of food you are providing your guest.
(3)Erica M.
EXTREMELY DISAPPOINTED for the last time at this location. I love Red Robin. I eat here probably once a month. The other evening my fiancé and I came in for dinner, and surprisingly it wasn't packed like we expected. Our waitress was absolutely terrible. I don't know if she was having a bad day or what, but she took forever to bring us our drinks, forgot to bring us plates for our appetizers (even reminded herself and still forgot), checked on us maybe ONCE the entire time.... just awful. She was catering to other customers (we assume), but she would completely walk past our table every time we saw her. A younger boy who I guess helps bring out the food was more prompt than her. He brought us extra fries, napkins, even checked on us to see how we were doing! We ended up tipping him and just left her a few dollars. I understand if you're having a bad night, you may be off your game, but holy shit at least come by and let us know you're busy, if that's even the case. Oh and another thing- the manager took his time going to every table to ask how their meal was, except for us. Is it because we are a younger couple? Honestly I have noticed since we are in our late 20's, we receive shit service. Regardless of age, we are respectful, easy going, tip generously, but I guess that's not enough. I will definitely continue to dine in at Red Robin, but never again at this location.
(1)Jasmine L.
My Boyfriend and I came for lunch during the week. Our Hostess was friendly and accommodating with where we wanted to sit. Our Server Emelie was awesome! She was friendly, attentive and brought us everything we needed to enjoy our meal. The food was good and very tasty. I had the Banzai burger and my Boyfriend had the Bleu Ribbon burger. We had a small issue with my Rewards card when it came time to pay our bill but Emelie handled it like a champ. We will definitely be back!
(5)Kristin J.
Love the sweet potato fries here, it's worth the upgrade! I always get either the mushroom burger, royal red robin, or the regular chicken sandwich. I love how they cook my burger med rare, and the strawberry lemonade, or the flavored teas go great with the burgers. If you're extra hungry, try the stacked onion rings, but don't forget the fries are bottomless, and really yummy. There can be a long wait some nights, but Never too bad. :)
(4)Shola S.
my husband lOVES burgers and fries, so we decided to come here with friends for a casual birthday dinner. we've been to plenty red robins and always know what to expect- the food isn't absolutely amazing, but it's always pretty good and usually a fun spot to come to. but THIS place had the most awful service ever!!! the girl that served us acted like we were in her house irritating her. every time we asked for anything she would disappear for a long time, roll her eyes, or walk away without saying anything only to bring it about 15 minutes later. haven't really experienced such blatantly rude service in a long time so i was very surprised. my food was fine, but she let our plates sit so long that my husband's burger was soggy by the time he got his plate. such a disappointment. Update on 10/7/14: About a week ago, the manager got in touch with me and apologized for the bad service, and offered to hear our complaints and send us a gift card. I really appreciate efforts to repair broken relationships, so I'm really grateful that they care about their customers! My first review was 2 stars, but because it seems they are really trying to improve their service, I increased it!
(3)Wendy S.
We went to Red Robin to celebrate my daughter's birthday using her free hamburger coupon. We did not have a printed version of this coupon because we exceed the allotted times we could view it. We had an email on my husband's phone and he said he would honor it. When the bill arrived it was not taken off and when we questioned it. the server said his manager needed a printed copy?? We were so annoyed as we had asked before hand if this was a problem. The Red Robin Royalty card has never worked well for us, registration issues, not getting our hamburgers counted, etc. and now this. The food was fine, but it was very overpriced. It was $55 for 4 burgers and drinks. It should of been less but they wouldn't honor the birthday burger coupon. We will not return.
(2)Alex K.
ordered the whiskey river bbq burger... looked nothing like the picture! was pretty disappointed for i assumed that by going to red robin, id be getting a gourmet burger! however, i would have rather had a burger from in n out, even burger king! the restaurant decor was nice and gave a pulp fiction like feel when uma thurman had her $5 shake + burger. hopefully this place can step up their game if they want to stay in business longer! tips to the cook:: my buns couldve been buttered up ans toasted, i didnt see 1 onion string on the burger as to seeing lots on the pic.
(2)Monica O.
Was wanting a burger, but didn't want to cook dinner so I asked my daughter & son if they would like to go get some food, they picked Red Robin, we haven't been to a Red Robin since we have lived here so I was ok let's go try it. The kids don't get the whole eating at non chain restaurants, there is still some push back and well this time I wanted a burger so it was cool I ordered the Banzai Burger, I just love teriyaki burgers, the grilled pineapple and cheese with lettuce and mayo and for s&g's I toss in some thousand island dressing and it becomes this burger bliss!! Now I like my burger well done, I'm not into the pink showing, but the burger I ordered was pink, told our server and he took the burger and got me a nicely done one! And it was delish baby!! Michael our server was great and attentive; making sure everyone had everything they needed. The manager even took my burger off the check, which I didn't except because I was happy with my order after it was corrected. It's always great to have good service!
(4)Chris S.
I don't know what went wrong with this place. The many times we have been here before the service was great now it has slowly gone downhill. One waitress we had a few occasions ago was excellent. She was friendly, took our order in a reasonable time, brought us sauces in adequate amounts (I hate it when they give you a dinky portion that you know you're just going to end up asking for more soon), we never needed to flag anyone down and she came over frequently but not too frequently to see if we were doing okay. The last few times were terrible. I think this is either the result of inadequate management or disorganization by everyone. Possibly both, okay I must watch too many Kitchen Nightmares or something. One time we were seated to the right of the restaurant when you come in, by the bar area. A girl came and took our drink orders, myself partaking in an endless root beer float (only a little over $3 I might add) and my partner ordering a margarita. Some time passed (10 min) and then we had to flag someone down to get them to bring us our drinks. Margarita was disappointingly small for the price but root beer float was fabulous as usual, they forgot the spoon which also had to be flagged down for. Ordering time comes which was during the span of time waiting for drinks and so forth. Food takes awhile to come out, meanwhile the waitress is serving as the bartender for the whole restaurant making drinks one after another while waiters whiz by in and out carrying drink orders and we are left wondering when can we get a refill and where is our food? Food finally comes and someone else brings it and we discover my partner's food is cold. Sent it back and it comes back better but the whole experience was aggravating, no set server for a table and to keep flagging down people for things. It was like the equivalent to being seated next to the bathroom or kitchen, forgetful service and confusing, crowded and busy servers rushing by. The next time we came they tried to sit us there again! We replied with a resounding NO and the girl looked very "butthurt" for lack of a more flavorful word. We explained why but she didn't seem to be too concerned. We sadly looked at the people who were sitting in that area, aware of the service they were about to receive. Finally we ended up where we wanted to sit and the server was just okay, not very friendly. I hate it when I look at other tables in a restaurant and I see their servers are way more friendlier than mine and then I end up having "server envy." Summary: weekends are very crowded, if you are only two people they might try to stick you in the "forgetmenot" area. Families and larger groups they seem to move to the main dining area as I noted. I think I'm just going to find another location. Although I dislike chains mostly, Red Robin is a decent place to grab a burger $8-11 and don't forget those bottomless fries.
(2)Frank S.
My wife and I very much enjoyed our dinner last night. Don, the bartender, was fantastic! Great job! I like the new interior, but I don't know anyone who likes the seating arrangements in the lounge/bar area. Bring back the booths!
(5)Tony C.
Service can be slow for sure. The new southern charm burger is very yummy. The chili chili cheese burger says on menu it's open face but that's a lie. Someone at red robin really needs to look up open face burger/sandwiches. It use to come open face not sure how they forgot what open face means.
(3)Kim S.
Holy Hamburger Batman! This Red Robin has recently undergone a remodel and does it ever look cool -- maybe a taddish Hard Rock meets a pub kindof feel. Still super family friendly and fun -- Check out the cheeseburger stools in the lobby so fun! As always you can have a good experience or a moderate one with service but we have never had a huge problem with it. Our server this time was right on the money and fixed errors in the order immediately (tomatoes on salad). Everything we ate was delicious and hot when it got to the table and we all left with full tummies. My husband and I shared the Southern Charmer (special burger) and it was so tasty. My two kiddos had the kids fish and chips and a corn dog. We also shared a pumpkin shake. We always enjoy Red Robin and continue to return for a fun atmosphere that is kid friendly. Check out the 8 track wall are and the soda bottle lights in the bar. Lots of fun.
(4)Margarita S.
I've been to Tempe to visit my friend Carolyn, she is also a yelper's here. She brought me here at Red Ribon because she knew that I'm a burger fan and a root beer float fan. I really love their smoke and pepper, the best!
(4)T B.
I recently went to give this place a try. Never did I expect to be seated right away, then simply forgotten. Ten mins went by and no server to be seen walking by much less approaching any table down the aisle. Ten mins was enough wasted time, so I left and walked across the street to a much friendlier restaurant with real service. Update: 11-21-13 I went back today for a late lunch, of course very few people in the restaurant and service was what one would hope and expect. Why isn't it great service all the time. Many of my friends that I told about the very poor initial service ALL stated to a person that their service us simply MISERABLE but they do like their burgers. Food today was OK, not enough for me to return for future poor service during busy times. Too bad their reputation for service is so widely known for being poor.
(1)Doc H.
So disappointed. The burger was nothing like the photo. Why is this called a gourmet burger????? Bottomless fries but the staff never comes back after delivering the initial order. Water glasses empty, fries empty, right under an air conditioning vent. We were so excited to try this place and it was a total bust. Hope you have a better experience. I will not be rushing back to this place.
(2)A K.
I am giving the review of the food i ate. This is a fast food chain so don't expect any difference in the ambiance. I ordered the ensanada chicken platter, You get two chicken breasts with salsa and salad. Chicken breasts were hot and tender :). Salsa was really tasty and i wished i could get more or try it out with some chips :P. Lemonade is decent not that sweet which i liked.
(4)Debbie C.
I love their garden burgers. Did u know u can substitute with a garden burger for any of their gourmet designer burgers? And can't say enough about all u can eat fries ! Normally I don't go for flavored teas, but I'm addicted to the pomegranate tea. Very flavorable and just a little bit tart, really refreshing. And the staff are all very friendly and super professional.
(5)Andrea C.
I always get the Whiskey River BBQ Chicken Wrap when I go here - this is the only Red Robin I've found that actually makes it right! Other ones for some reason just don't taste good. Plus the fries. You can't beat the fries! Ask for extra ranch - they taste even better that way.
(4)Heather H.
While the food is basic but good, service is subpar. This is the second time I've had the same server in the bar area and he's only ok. It takes him about 10 minutes just to acknowledge me and take my drink order. Then once he puts the food order in, he never stops by to check on me until he delivers the check. So I don't get a refill on my tea (huge pet peeve - really, does it take that long to refill a glass?) and he never checks to see his the meal is. I don't understand why service is always treated as an afterthought. And why a single diner gets ignored .... I'm not sure if I will come back to this location, or any other, after this.
(1)Paula M.
Very disappointing. Not a good value for the money. Food is mediocre and tasteless The service is poor also. I would not recommend this restaurant. Mc Donald's is better and I don't like that place :( Who ever heard of restaurant not having coffee????
(1)Maia M.
What on earth happened here? New decor and no service. 30 minutes and no drink order taken. We never even had a server stop by our table. Free burger birthday month be damned. Not worth it. Used to be great to go to.
(1)Nicole L.
Came here with my mom and brother because we hadn't been there in a long while. it took 20 min to get our water order in when the restaurant wasn't even packed. I ordered the bleu ribbon burger and took two bites and found a hair cooked into the burger. it was gross and I lost my appetite as did my brother and mom. we walked out and I will never come back. the manager did a good job at apologizing and offering us free dessert and a gift card for next time, but I insisted I didn't need it because we won't ever come back.
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