Definitely some of the slowest service I have ever experienced. We arrive at around 9:45 pm and the restaurant is not crowded at all. We were a larger party (of 8) so it took a minute for us to get situated. We ordered after a few minutes and that's when trouble started. A couple of the girls had side salads which were brought out after about 20 min which is kind of a while for a simple salad. The rest of our food took 50-1 hour depending on what it was. Apparently the chef was new, as was our server, but it was ridiculous. We could hear them yelling at the cook and him yelling back at the servers and manager. The other two tables at the restaurant could hear too and seemed to also be quite irritated at how long their orders were taking. The manager ended up comping our whole meal which was nice, but we all would have rather paid than have sat there starving for over an hour... All in all the food was okay, but I was soooo hungry I didn't really notice the taste.
(2)
Patricia L.
screaming/wild children running thru isles causing safety concerns for other guests. what the hell happened to parental discipline??? if u like being at a zoo this is for u. never will i go there again!!!
(1)
Mario I.
Really good breakfast... It hit the spot... Very good service and the food came out quick... Our server McKayla was very attentive and nice... We never had to ask for a refill... We will be coming here again... Definitely worth 5 stars!!!!!
(5)
Megan P.
We come here more so for the servers, but the food is good as well. Great prices, the manager Mike is kewl as well... bring your family or friends here.
(4)
Deni G.
Crepes, just so good. Fresh hot brewed coffee and free Wi-Fi aren't the only reasons I have to get my IHop fix. I go to IHop for their crepes. IHop offers a great selection of sweet and savory crepes. From the Sweedish, Nutella, to the strawberry with cream cheese Ihop will surley have a crepe to satisfy your cravings . If sweet crepes aren't your thing Ihop offers a variety of chicken and spinach crepe options, that are equally delicious. If crepes aren't for you IHop's variety of omelettes and delicious pancakes will surely hit the spot.
(4)
Danette D.
Decided to have breakfast for dinner with my daughter and my grandson tonight. Pulled in at 6:00PM and there was maybe 2 or 3 tables seated in the restaurant. Thought "maybe we'll get our food pretty quickly." That was the last good thought I had for the rest of the time there. We were served our drinks fairly quickly.....that's the best part. :( We order our food....2 country omelettes (1 with no onion and change the ham to sausage) and a rooty jr. Now we wait. There is a table that came in after us with probably about 6 people and they receieved their food before us. And we're still waiting. Now I hear someone yelling that they need the rooty jr with a scrambled egg. Out comes the toast and the pancakes. Next comes the two country omelettes.....but wait! They weren't even close to a country omelette. Have no clue what they were but they had every meat possible with salsa. WRONG! Now mind you, two adults have their food (or someone;s food) and my grandson STILL doesn't have his rooty jr. We sent those omelettes back and out comes the rooty jr. And here we wait for silverware. Now we are still waiting for the correct omelettes to come out and we have no silverware for the rooty jr, pancakes or toast. The server comes back to say they re making the omelettes. I said " I need three things: 1. silverware 2. jelly 3. the pancakes are a short stack that comes with 3 not 2 pancakes." We received one fork for my grandson. Finally the two country onmelettes come out. Pancakes are now cold and still minus one. The adults still do not have silverware or jelly. Server finally comes back and I asked for silverware. My daughter informs the server that her omelette clearly has onions when we stated twice that it shouldn't have any. He suggested they make another and she declined stating she lost her appetite anyways. He then asked me if there was anything else and I stated "no. I don't even want this now." He stated "What would you like me to do about it?" REALLY? WOW! I was floored. Now mind you, I haven;t seen the manager since he seated a booth right next to us....about 10 minutes prior to the omelettes finally coming out. Server came back and asked if we needed anything and my daughter simply said "can you take this omelette off the check since it clearly was not what I ordered and I didn't touch it?" He said he would see what he could do. We got the bill.....yep, just the omelette was taken off the bill. No manager stopped by....no apologies......went to the cashier and she said "I hope your meal was great." I simply stated "no it wasn't" and SHE apologized. I had the choice.....IHOP or Village Inn......I won't be making that mistake again. I would rather go to a Waffle House. If you're short staffed or someone is in training, i can see that. Tell your patrons what is going on. For the manager to never say a word to us about the service we had, I was dumbfounded.
(1)
R G.
Very fast and friendly restaurant. A real change up for us on a Friday night but waiting. Our waitress was very nice and food was good.
(4)
Teresa M.
Diana was amazing thanks for the wonderful service it's my number one pet peeve and she rocked it =) food was great and fast we had kids and diana handled it well.
(5)
Camila M.
Once again visited IHOP! First time coming in Monday and the breakfast and service was great!
(5)
Rob L.
Was hoping for a great experience My seven year-old is an IHOP fanatic. She'll notice every one we pass by and wax poetic about the chocolate smiley face pancakes. So, we were really hoping this store would be great since it's a long trek to the others in the Valley and our visit was a reward for our daughter having a good performance. On the positive, the service people were very nice. VERY SLOW, but very nice. Beyond that, my daughter barely ate her pancakes as she said they didn't taste good. Similarly, my wife and I commented to each other that the food was off in taste and temperature. The delay being seated, long stretches between visits by our waitress, and time waiting for our bill added up. Syrup containers were super sticky. Booth seats were a tad messy. And we had to ask twice about the kids eating free to get things to register correctly. This IHOP isn't bad. It's just missing the service speed and attention to detail to make it a place you want to stop in at for a meal.
(2)
Terry T.
On my trip here on Sept 4, the service was subpar. The "check out attendant" was extremely rude. The only good thing about the trip was the food. IHOP, please tell your people what industry that they're in. If they do not believe it is part of their jobs to provide quality service, they should probably go work else where.
(2)
Tammy D.
My sons and I haven't had breakfast for dinner in a long time so we thought we would go to IHOP. Next time we will go to Denny's. My toast was cold, I couldn't get butter to spread on it, my sons hated their sandwich and omelette. My sons sandwich had some sort of spread that he said made him gag, and my other son had a creamy sauce in the middle of his omelette that he had to wipe out of his food to eat it. As we were waiting on our waitress that didn't ever come by, I noticed dead flies on the window sill right at our booth. We all left still hungry because we hated our food. :( It's the next day and I just wanted to add that my entire family that ate here ended up totally sick. Soooo we definitely will never go here again.
(1)
Kadi T.
This iHop is one I have stopped at late night multiple times over a few years. They're a lil noisy with the drunk groups but the food is always fresh and good. My waiter tonight, Gabriel, was very sweet and attentive even with all the activity!!
(4)
Toan T.
Great place to grab breakfast. Seems like they always have a full house....with good reasons: good service, good and consistent food, so there is always a wait involved, but it is well worth it. Been coming here for awile now, and never a bad experience. Eggs over medium and lots of bacon pleaseee....
(5)
Elissa K.
Took too long to be seated, if it weren't for another waitress who took our drink order im sure we'd still be waiting for them to figure out what tables they have. The sad part is they aren't busy. Well, I have a discount for this meal so I can't really complain to much, it is the only reason I am here. At least the waitress is reasonably pleasant. Hopefully the food is up to par. Slow service at this time of night so be prepared. Nice people though. Food decent but good staff
(2)
Angel G.
Very good customer service. Food was fast and just on time. Upon arrival wait time was 25 min. But only waited 15 min. Everyone was really friendly and Nicole S was very attentive to our table and every other table she was attending.
(5)
Sierra R.
I don't expect the greatest service when I go to ihop, but today I had the worse service of my life. Aside from the food taking 30 minutes to come out, three of the five meals came out wrong and it took another 15 minutes to get the right order. By the time the rest of us got our food, everyone else was done eating. On top of that, our waters were empty before our food even showed up and when we tried to get the attention of another server (Kirsten). She made direct eye contact with us and walked right passed us. We finally went up to speak to a manager and his exact words were "what do you want?". All in all, worse service I have ever experienced. The manager did take off one of the meals and discounted our checks, but it didn't make up for our poor service.
(1)
Thomas S.
I've had two different experiences and the only thing I can attribute that to with the limited knowledge I have is that is because of the crew working at the time. Kenneth and Julieen who happened to be working on Saturday afternoon really timed it right for me and exhibited great customer service toward me in making sure the food was fresh even though I was late picking it up. I gave them a call and let them know which as a former employee in the food service industry is unusual. The crew working during the early week was prompt in bringing me my food but unfortunately not all of it was fresh, I still experienced a friendly customer service enviornment which is something I've come to know Ihop for.
(5)
Doug S.
Better than expected for an IHOP, and service was great.
(3)
Evelyn O.
Waiter obed was nice and attentive. I got my crepes dry on the sides not how I usually get hem fresh and soft. Not crunchy !? Everything else was okay there was no silva ware when we sat by the way we had to reach out for one. Food came out fast it was okay and it was at night btw
(3)
Tony P.
Sophia was nice but unable to provide good service. Breakfast took about 45 minutes to come out. I also ordered a meal to take with me for lunch and all I got was excuses as to why it wasn't ready. After eating or breakfast she seemed to have forgotten about my lunch order and said it would be another 10 to 15 minutes. That's why I told her my order in the beginning because I didn't have time to wait
(2)
Annmarie M.
very sloooowwwwwwwwwwwwwwwwwwww. but fine pancakes.
(3)
D T.
Dirty, slow service, music so loud. Wait staff needs a bath. The night manager is covered in tattoos, and is shady looking. I paid cash for fear of my card number being stolen. Scary.
(1)
B B.
Consistent bad service and the food is always cold. I have been to a few restaurant owned by the Romulus corp. and I have to say they all have terrible food, dirty dining area, billing errors, and most of all the WORST staff!
(1)
Yvonne B.
Food was great once we got it. Cooks missed up/ skipped our ticket so it took more time to get our food. Server was nice.
(3)
Erica N.
This visit received a prompt greeting by the hotess/manager after efficient service, food in a timely manner, and as we ordered it. Restrooms were well kempt. And as Forrest Gump says..."that's all I got ta say about that."
(4)
Anabelle M.
I just realized why we haven't eaten in this place for a while. For a very slow Saturday night, the service was less than stellar as well as the meals served. My husband's meal had hair, my son's order was wrong and so was mine. The manager came over and apologized, gave us a discount. However, my husband had lost his appetite then and we just wanted to get done and leave. We will not dine in this IHOP again. Disappointing!
(1)
Jesse P.
You know when it is midnight and your hungry you are limited to 24 hour breakfast dinners and 24 hour mexican food
(5)
Judy L.
This is my first time at an IHOP in years! I did not get breakfast for once. I got the ham and cheese melt. Not too shabby! She let me get it with hash browns (I had to get something breakfasty). LOL! The service was fast and she came back many times to make sure everything is ok.
(3)
Charisse R.
This was my first visit to this location. As always, the food was great. However, the service was less than stellar. The waiters name was Ernesto and he was really creepy. He talked under his breath and he made checking in on us awkward because he kept walking away while talking to us. I just disregarded it because I didn't want it to get any weirder, but I ended up leaving him half the tip I usually leave an iHop waitperson. Also, when we first walked in, they were working on a vent towards the front door and there was cardboard and dust on the floor. That grossed me out. I gave it a high review because the food was good and reasonably priced.
(4)
Adryan B.
Paula Cross you are one of the best servers we have ever had! For a late night dinner or breakfast for that matter, you had us laughing like we were long lost family... Ihop you have a real treasure in this beautiful lady! I have already returned to just be served by this lady and if that doesn't mean anything the 15.9 miles to drive here has to. PAULA YOU ROCK!!!
(5)
Suuse C.
I was driving from northern AZ and stopped at the Avondale IHOP on my way west. I was tired, I was hungry, and IHOP was there. So...park the car, walk in...and the hostess was busy conversing with a member of the waitstaff. So I waited...and while I waited, a couple other groups came in behind me. And the hostess continued her conversation. Finally, a young man came up and grabbed a handful of menus and addressed the group behind me. I don't know what he was thinking...I don't know IF he was thinking. But just because I'm alone doesn't mean I want to sit at the counter and it certainly doesn't mean I want to wait until the group(s) behind me have been seated. Past that...my server was polite and attentive, the food was fine and fast. I wouldn't warn anyone away, but I would suggest to management that they remind their greeter/hostess that she's there to greet and seat, not chat with her friends.
(2)
Katrina P.
Went for breakfast on a Saturday morning, fully expecting it to be busy. Waited 10 minutes to be sat. Waited 10 minutes for drink order to be taken. Waited 15 minutes for drinks. Waited 10 more minutes for food order. Waited 50 minutes for food with no table touch or explanation. I actually watched another table get sat, order, eat, and leave before we even received our food. When we left the cashier asked how our service was and I said I would likely not eat there again, nor recommend it to anyone. I also told him it was about the worst service or food EVER! The teenager just looked at me blankly and ran my card. I asked to speak to a manager. I waited about 10 minutes and spoke with the FOH manager and she in turn introduced me to the General Manager. He apologized, comped my meal, and gave me a card for $20 off the next time in hopes we would come back. That was over 6 mos. ago and we definitely haven't returned. If we had been told that something was taking an extra long time, I would've been okay. Our server never said a work. And when we did get our food, it was incorrect and cold. I can't do cold food after a 50 minute wait with no explanation. I will not go back here and think less of IHOP as a whole due to the endeavor.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Breakfast Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Michelle T.
Definitely some of the slowest service I have ever experienced. We arrive at around 9:45 pm and the restaurant is not crowded at all. We were a larger party (of 8) so it took a minute for us to get situated. We ordered after a few minutes and that's when trouble started. A couple of the girls had side salads which were brought out after about 20 min which is kind of a while for a simple salad. The rest of our food took 50-1 hour depending on what it was. Apparently the chef was new, as was our server, but it was ridiculous. We could hear them yelling at the cook and him yelling back at the servers and manager. The other two tables at the restaurant could hear too and seemed to also be quite irritated at how long their orders were taking. The manager ended up comping our whole meal which was nice, but we all would have rather paid than have sat there starving for over an hour... All in all the food was okay, but I was soooo hungry I didn't really notice the taste.
(2)Patricia L.
screaming/wild children running thru isles causing safety concerns for other guests. what the hell happened to parental discipline??? if u like being at a zoo this is for u. never will i go there again!!!
(1)Mario I.
Really good breakfast... It hit the spot... Very good service and the food came out quick... Our server McKayla was very attentive and nice... We never had to ask for a refill... We will be coming here again... Definitely worth 5 stars!!!!!
(5)Megan P.
We come here more so for the servers, but the food is good as well. Great prices, the manager Mike is kewl as well... bring your family or friends here.
(4)Deni G.
Crepes, just so good. Fresh hot brewed coffee and free Wi-Fi aren't the only reasons I have to get my IHop fix. I go to IHop for their crepes. IHop offers a great selection of sweet and savory crepes. From the Sweedish, Nutella, to the strawberry with cream cheese Ihop will surley have a crepe to satisfy your cravings . If sweet crepes aren't your thing Ihop offers a variety of chicken and spinach crepe options, that are equally delicious. If crepes aren't for you IHop's variety of omelettes and delicious pancakes will surely hit the spot.
(4)Danette D.
Decided to have breakfast for dinner with my daughter and my grandson tonight. Pulled in at 6:00PM and there was maybe 2 or 3 tables seated in the restaurant. Thought "maybe we'll get our food pretty quickly." That was the last good thought I had for the rest of the time there. We were served our drinks fairly quickly.....that's the best part. :( We order our food....2 country omelettes (1 with no onion and change the ham to sausage) and a rooty jr. Now we wait. There is a table that came in after us with probably about 6 people and they receieved their food before us. And we're still waiting. Now I hear someone yelling that they need the rooty jr with a scrambled egg. Out comes the toast and the pancakes. Next comes the two country omelettes.....but wait! They weren't even close to a country omelette. Have no clue what they were but they had every meat possible with salsa. WRONG! Now mind you, two adults have their food (or someone;s food) and my grandson STILL doesn't have his rooty jr. We sent those omelettes back and out comes the rooty jr. And here we wait for silverware. Now we are still waiting for the correct omelettes to come out and we have no silverware for the rooty jr, pancakes or toast. The server comes back to say they re making the omelettes. I said " I need three things: 1. silverware 2. jelly 3. the pancakes are a short stack that comes with 3 not 2 pancakes." We received one fork for my grandson. Finally the two country onmelettes come out. Pancakes are now cold and still minus one. The adults still do not have silverware or jelly. Server finally comes back and I asked for silverware. My daughter informs the server that her omelette clearly has onions when we stated twice that it shouldn't have any. He suggested they make another and she declined stating she lost her appetite anyways. He then asked me if there was anything else and I stated "no. I don't even want this now." He stated "What would you like me to do about it?" REALLY? WOW! I was floored. Now mind you, I haven;t seen the manager since he seated a booth right next to us....about 10 minutes prior to the omelettes finally coming out. Server came back and asked if we needed anything and my daughter simply said "can you take this omelette off the check since it clearly was not what I ordered and I didn't touch it?" He said he would see what he could do. We got the bill.....yep, just the omelette was taken off the bill. No manager stopped by....no apologies......went to the cashier and she said "I hope your meal was great." I simply stated "no it wasn't" and SHE apologized. I had the choice.....IHOP or Village Inn......I won't be making that mistake again. I would rather go to a Waffle House. If you're short staffed or someone is in training, i can see that. Tell your patrons what is going on. For the manager to never say a word to us about the service we had, I was dumbfounded.
(1)R G.
Very fast and friendly restaurant. A real change up for us on a Friday night but waiting. Our waitress was very nice and food was good.
(4)Teresa M.
Diana was amazing thanks for the wonderful service it's my number one pet peeve and she rocked it =) food was great and fast we had kids and diana handled it well.
(5)Camila M.
Once again visited IHOP! First time coming in Monday and the breakfast and service was great!
(5)Rob L.
Was hoping for a great experience My seven year-old is an IHOP fanatic. She'll notice every one we pass by and wax poetic about the chocolate smiley face pancakes. So, we were really hoping this store would be great since it's a long trek to the others in the Valley and our visit was a reward for our daughter having a good performance. On the positive, the service people were very nice. VERY SLOW, but very nice. Beyond that, my daughter barely ate her pancakes as she said they didn't taste good. Similarly, my wife and I commented to each other that the food was off in taste and temperature. The delay being seated, long stretches between visits by our waitress, and time waiting for our bill added up. Syrup containers were super sticky. Booth seats were a tad messy. And we had to ask twice about the kids eating free to get things to register correctly. This IHOP isn't bad. It's just missing the service speed and attention to detail to make it a place you want to stop in at for a meal.
(2)Terry T.
On my trip here on Sept 4, the service was subpar. The "check out attendant" was extremely rude. The only good thing about the trip was the food. IHOP, please tell your people what industry that they're in. If they do not believe it is part of their jobs to provide quality service, they should probably go work else where.
(2)Tammy D.
My sons and I haven't had breakfast for dinner in a long time so we thought we would go to IHOP. Next time we will go to Denny's. My toast was cold, I couldn't get butter to spread on it, my sons hated their sandwich and omelette. My sons sandwich had some sort of spread that he said made him gag, and my other son had a creamy sauce in the middle of his omelette that he had to wipe out of his food to eat it. As we were waiting on our waitress that didn't ever come by, I noticed dead flies on the window sill right at our booth. We all left still hungry because we hated our food. :( It's the next day and I just wanted to add that my entire family that ate here ended up totally sick. Soooo we definitely will never go here again.
(1)Kadi T.
This iHop is one I have stopped at late night multiple times over a few years. They're a lil noisy with the drunk groups but the food is always fresh and good. My waiter tonight, Gabriel, was very sweet and attentive even with all the activity!!
(4)Toan T.
Great place to grab breakfast. Seems like they always have a full house....with good reasons: good service, good and consistent food, so there is always a wait involved, but it is well worth it. Been coming here for awile now, and never a bad experience. Eggs over medium and lots of bacon pleaseee....
(5)Elissa K.
Took too long to be seated, if it weren't for another waitress who took our drink order im sure we'd still be waiting for them to figure out what tables they have. The sad part is they aren't busy. Well, I have a discount for this meal so I can't really complain to much, it is the only reason I am here. At least the waitress is reasonably pleasant. Hopefully the food is up to par. Slow service at this time of night so be prepared. Nice people though. Food decent but good staff
(2)Angel G.
Very good customer service. Food was fast and just on time. Upon arrival wait time was 25 min. But only waited 15 min. Everyone was really friendly and Nicole S was very attentive to our table and every other table she was attending.
(5)Sierra R.
I don't expect the greatest service when I go to ihop, but today I had the worse service of my life. Aside from the food taking 30 minutes to come out, three of the five meals came out wrong and it took another 15 minutes to get the right order. By the time the rest of us got our food, everyone else was done eating. On top of that, our waters were empty before our food even showed up and when we tried to get the attention of another server (Kirsten). She made direct eye contact with us and walked right passed us. We finally went up to speak to a manager and his exact words were "what do you want?". All in all, worse service I have ever experienced. The manager did take off one of the meals and discounted our checks, but it didn't make up for our poor service.
(1)Thomas S.
I've had two different experiences and the only thing I can attribute that to with the limited knowledge I have is that is because of the crew working at the time. Kenneth and Julieen who happened to be working on Saturday afternoon really timed it right for me and exhibited great customer service toward me in making sure the food was fresh even though I was late picking it up. I gave them a call and let them know which as a former employee in the food service industry is unusual. The crew working during the early week was prompt in bringing me my food but unfortunately not all of it was fresh, I still experienced a friendly customer service enviornment which is something I've come to know Ihop for.
(5)Doug S.
Better than expected for an IHOP, and service was great.
(3)Evelyn O.
Waiter obed was nice and attentive. I got my crepes dry on the sides not how I usually get hem fresh and soft. Not crunchy !? Everything else was okay there was no silva ware when we sat by the way we had to reach out for one. Food came out fast it was okay and it was at night btw
(3)Tony P.
Sophia was nice but unable to provide good service. Breakfast took about 45 minutes to come out. I also ordered a meal to take with me for lunch and all I got was excuses as to why it wasn't ready. After eating or breakfast she seemed to have forgotten about my lunch order and said it would be another 10 to 15 minutes. That's why I told her my order in the beginning because I didn't have time to wait
(2)Annmarie M.
very sloooowwwwwwwwwwwwwwwwwwww. but fine pancakes.
(3)D T.
Dirty, slow service, music so loud. Wait staff needs a bath. The night manager is covered in tattoos, and is shady looking. I paid cash for fear of my card number being stolen. Scary.
(1)B B.
Consistent bad service and the food is always cold. I have been to a few restaurant owned by the Romulus corp. and I have to say they all have terrible food, dirty dining area, billing errors, and most of all the WORST staff!
(1)Yvonne B.
Food was great once we got it. Cooks missed up/ skipped our ticket so it took more time to get our food. Server was nice.
(3)Erica N.
This visit received a prompt greeting by the hotess/manager after efficient service, food in a timely manner, and as we ordered it. Restrooms were well kempt. And as Forrest Gump says..."that's all I got ta say about that."
(4)Anabelle M.
I just realized why we haven't eaten in this place for a while. For a very slow Saturday night, the service was less than stellar as well as the meals served. My husband's meal had hair, my son's order was wrong and so was mine. The manager came over and apologized, gave us a discount. However, my husband had lost his appetite then and we just wanted to get done and leave. We will not dine in this IHOP again. Disappointing!
(1)Jesse P.
You know when it is midnight and your hungry you are limited to 24 hour breakfast dinners and 24 hour mexican food
(5)Judy L.
This is my first time at an IHOP in years! I did not get breakfast for once. I got the ham and cheese melt. Not too shabby! She let me get it with hash browns (I had to get something breakfasty). LOL! The service was fast and she came back many times to make sure everything is ok.
(3)Charisse R.
This was my first visit to this location. As always, the food was great. However, the service was less than stellar. The waiters name was Ernesto and he was really creepy. He talked under his breath and he made checking in on us awkward because he kept walking away while talking to us. I just disregarded it because I didn't want it to get any weirder, but I ended up leaving him half the tip I usually leave an iHop waitperson. Also, when we first walked in, they were working on a vent towards the front door and there was cardboard and dust on the floor. That grossed me out. I gave it a high review because the food was good and reasonably priced.
(4)Adryan B.
Paula Cross you are one of the best servers we have ever had! For a late night dinner or breakfast for that matter, you had us laughing like we were long lost family... Ihop you have a real treasure in this beautiful lady! I have already returned to just be served by this lady and if that doesn't mean anything the 15.9 miles to drive here has to. PAULA YOU ROCK!!!
(5)Suuse C.
I was driving from northern AZ and stopped at the Avondale IHOP on my way west. I was tired, I was hungry, and IHOP was there. So...park the car, walk in...and the hostess was busy conversing with a member of the waitstaff. So I waited...and while I waited, a couple other groups came in behind me. And the hostess continued her conversation. Finally, a young man came up and grabbed a handful of menus and addressed the group behind me. I don't know what he was thinking...I don't know IF he was thinking. But just because I'm alone doesn't mean I want to sit at the counter and it certainly doesn't mean I want to wait until the group(s) behind me have been seated. Past that...my server was polite and attentive, the food was fine and fast. I wouldn't warn anyone away, but I would suggest to management that they remind their greeter/hostess that she's there to greet and seat, not chat with her friends.
(2)Katrina P.
Went for breakfast on a Saturday morning, fully expecting it to be busy. Waited 10 minutes to be sat. Waited 10 minutes for drink order to be taken. Waited 15 minutes for drinks. Waited 10 more minutes for food order. Waited 50 minutes for food with no table touch or explanation. I actually watched another table get sat, order, eat, and leave before we even received our food. When we left the cashier asked how our service was and I said I would likely not eat there again, nor recommend it to anyone. I also told him it was about the worst service or food EVER! The teenager just looked at me blankly and ran my card. I asked to speak to a manager. I waited about 10 minutes and spoke with the FOH manager and she in turn introduced me to the General Manager. He apologized, comped my meal, and gave me a card for $20 off the next time in hopes we would come back. That was over 6 mos. ago and we definitely haven't returned. If we had been told that something was taking an extra long time, I would've been okay. Our server never said a work. And when we did get our food, it was incorrect and cold. I can't do cold food after a 50 minute wait with no explanation. I will not go back here and think less of IHOP as a whole due to the endeavor.
(1)