Red Lobster has always been one of those places you just love going to, and many people I have spoken to tend to think they are a franchise restaurant chain. Which could lead people to think that Red Lobster might get in a "rut" of "standardization" in regards to their food preparation. So first and foremost for education purposes, Red Lobster is NOT a franchise chain. Each location is company owned and operated. And secondly, each location has certain food quality standards that they must uphold. When you walk in you are immediately greeted by their staff, and I have never had to wait long for seating. Each section of seating has booths as well as tables. And in addition, there are usually bar areas where you can go sit down and have a quick drink as well as something light to eat if you so choose. The overall feel of the interior lends itself towards a very nice family meal, as well as the occassional romantic dinner for two. The staff are constantly cleaning and keeping all of the public areas neat and tidy. And those of you who follow my reviews know I am a stickler on cleanliness of areas such as bathrooms, and their bathrooms were spotless. We started off with just a simple salad, with a red wine vinaigrette dressing. Lettuce and veg was fresh, no complaints. Very straight forward. Sometimes simple can be good! And who can say no to those wonderful little cheesy gems known as cheddar biscuits? The answer is simple, no one! I love these little guys, and could sit down and eat them by the ton. Who knows, one of these days Red Lobster might share their recipe. Most likely not, but one can wish! Their 14oz New York Strip comes smothered in a white sauce that has bits of lobster and shrimp, along with asparagus. The steak was cooked to perfection! We asked for it to be medium, and it was medium. When we got this dish though, all it had was asparagus stems, there were no spears. I informed our server Ashley and she let the chef know we were not pleased. And without asking, within about 4 minutes she brought out some additional asparagus for us. Great marks for service! We also ordered the stuffed flounder, and I have to tell you it was spot on. Cooked well, and seasoned perfectly. It also came with bay scallops, which are nice little sweet scallops. Also a classic shrimp scampi, which was also cooked and seasoned well. And I opted for the langostino mashed potatoes which were great. Overall a very good dish, that I would order again! During our visit there our waitress Ashley stayed on top of our table, clearing away the items that needed to be cleared away and keeping our drinks filled. There was only one time I had to wait a bit longer than normal for my drink to be refilled, but that was when she was taking care of the asparagus issue for us. So I can not ding her for that at all. What impressed me the most was that I intentionally made mention of the issue with the asparagus in a very light hearted fashion, just to see how they would handle the issue. One of the hallmarks of a truly above average restaurant is in how they handle customer complaints, especially valid complaints. And I purposely did not ask for any additional asparagus, all I did was ask her to make sure to mention it to the chef. So when she brought out the dish of asparagus, I was very impressed. What this showed me is that the wait staff listen to their customers, and more importantly they are willing to communicate to the kitchen staff any issues that come up. And in addition, the kitchen staff not only listen but act upon that information. When a restaurants front of house does not communicate with the back of house, the customers are the ones that suffer. And that is not the case here. They work as a well oiled machine that puts their customers first. And it is that determination and desire to set the standards high that separates this Red Lobster staff from all of those other mediocre dining establishments. In summary I would have to simply say that this is a restaurant that I would highly recommend to any of my viewers. You will get great service, and very good food, all for the right price! Read the rest of the review on our website.
(4)
Bailey A.
Really am a big fan of red lobsters, but this location kind of let me down, terrible service, we waited 45 minutes - 1 hour for our food after we ordered... At least the food was still good
(2)
Aaron F.
Wow, I though no wait. Great! Wrong. No wait because the quality of red lobster has fallen so much in the last 4 years. The salads are the worse I have seen in chain restaurants. The Caesar is yellow and full of stocks. The portions are minuscule compared to what they used to be. The desert was even served with dirt spoons. Left a bad taste in my mouth, literally. This is the tired time here with each experience being the same. Makes me sad.
(2)
Nco Y.
This restaurant has some of the nicest servers. Service was great. Food took awhile to get as other people that came in later got there food first. The food it self was a hit or a miss. Lobster linguine was over cooked. The lobster fresh catch was also over cooked. Other dishes were cooked right. Over all the service was great the food was a hit or miss.
(4)
David L.
First time to eat here. The place was busy on Friday night but the line moved quickly. We waited about 30 minutes. The food was great. The waitress did an excellent job. The food came quickly and was hot. My wife doesn't like sea food and got the chicken strips, but said she would come back. First time I've heard that from her regarding red lobster.
(4)
Kaaryn S.
My husband and I went here on Saturday night. I was happy to see that the wait was not very long to get a table, which was nice. It should have clued me in that I was in for a not so great experience, since it is one of the "nicer" restaurants on that side of town. We were greeted by two really friendly greeters and sat in the back corner of the place. It was a little crowded, not with people, but with tables, there was more tables back there than there should have been in my opinion. Either way, we were sat and told out server would be right with us. The server was an older guy, and honestly, this is what made the experience a 1 star experience. He absolutely sucked! He took our drink orders and then it took forever to get them! When my drink arrived, it was just seltzer water, no dr pepper syrup. You could see that the glass was very light in color, not at all like a soda should look. I told him and he said that he would try to get me one from another station, but if not he would have to change the syrup. Either way, it should have been changed, just saying. He takes our order and goes away. We get our soups and salads and cheddar biscuits, which are always amazing, and then another guy brings our appetizer. By this time, I am thirsty and still have not seen my waiter to get me another drink. I ask the guy that brought the appetizer and he says that he will be right back. Not even 2 minutes later, there I have a new drink! The old guy had forgotten about it and when he saw my cup full, didn't think about refilling or anything. It was so frustrating. Our meals arrive, we ask for more biscuits, the waiter takes the basket they were in, but not the soup, salad, or appetizer dishes that are now crowing the table. A manager actually comes over and says that she will get them out of the way. My husband couldn't finish his food, so we ask for a container and ask that he put his dessert in a to go container, the waiter asks him 3 times if he wants the ice cream in the same box as his brownie, no, of course not! But finally he brings it all out, ice cream in a dish on the side, brownie in a to go container. The to go box for his dinner wont close, and instead of getting us a new one, he says "We will just put it in the bottom of the bag and put the other stuff on top of it, it will be alright" and goes on to say that it happens all the time! Why not just bring a new one? Does he have to pay for them himself? I doubt it! The food was great, but the service was horrid, and it is just way over priced. Its just not worth your time.
(1)
Kristy M.
I would like to commend this Red Lobster for giving us a memorable evening. My husband and I took my folks here for an appreciation dinner. When I made the reservations I was apprehensive due to the reviews I had read. But I am aware that you can't please everyone in the food industry. I have traveled here from California and never once had a bad experience at any of the Red Lobsters out there. So now on to this experience; We were taken care of by a server that was a pleasure to have. She was so patient with the four of us, due to the fact that it took us at least 35-40 minutes just to place our food order. But during that time she maintained her attention on us without being a nuisance. She delivered our cocktails and drinks in a timely manner. When we finally did order, we all got something a little different from the menu. Now mind you my parents rarely go off their organic food diet. But this was an occasion that they did So when I heard my folks say "This is very good" I knew I had hit a Home run in choosing this establishment for our occasion.the food was cooked to perfection, nothing was over cooked. If you know anything about cooking lobster, you can easily over cook it and it becomes rubbery. I want to say that during the 2 1/2 hours we sat there, we were never rushed, never ignored and enjoyed the entire meal and experience. Thank you Red Lobster for giving us this memory. My father, after getting home spoke of what a great time he had, that in itself says a lot.
(5)
Taylor W.
This place is way over hyped. Sure, they have orange biscuits. But you have to wait forever for them, and their really not that great when you get them. I'm being generous with the 2 stars since I feel nauseous after every time I've eaten here. Not worth the money or the time.
(2)
Steve H.
Frankly, this is a decent restaurant. I always get plenty of fresh food and good service.
(4)
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Address :3885 N Shiloh Drive
Fayetteville, AR, 72703
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : Yes
Frank E.
Red Lobster has always been one of those places you just love going to, and many people I have spoken to tend to think they are a franchise restaurant chain. Which could lead people to think that Red Lobster might get in a "rut" of "standardization" in regards to their food preparation. So first and foremost for education purposes, Red Lobster is NOT a franchise chain. Each location is company owned and operated. And secondly, each location has certain food quality standards that they must uphold. When you walk in you are immediately greeted by their staff, and I have never had to wait long for seating. Each section of seating has booths as well as tables. And in addition, there are usually bar areas where you can go sit down and have a quick drink as well as something light to eat if you so choose. The overall feel of the interior lends itself towards a very nice family meal, as well as the occassional romantic dinner for two. The staff are constantly cleaning and keeping all of the public areas neat and tidy. And those of you who follow my reviews know I am a stickler on cleanliness of areas such as bathrooms, and their bathrooms were spotless. We started off with just a simple salad, with a red wine vinaigrette dressing. Lettuce and veg was fresh, no complaints. Very straight forward. Sometimes simple can be good! And who can say no to those wonderful little cheesy gems known as cheddar biscuits? The answer is simple, no one! I love these little guys, and could sit down and eat them by the ton. Who knows, one of these days Red Lobster might share their recipe. Most likely not, but one can wish! Their 14oz New York Strip comes smothered in a white sauce that has bits of lobster and shrimp, along with asparagus. The steak was cooked to perfection! We asked for it to be medium, and it was medium. When we got this dish though, all it had was asparagus stems, there were no spears. I informed our server Ashley and she let the chef know we were not pleased. And without asking, within about 4 minutes she brought out some additional asparagus for us. Great marks for service! We also ordered the stuffed flounder, and I have to tell you it was spot on. Cooked well, and seasoned perfectly. It also came with bay scallops, which are nice little sweet scallops. Also a classic shrimp scampi, which was also cooked and seasoned well. And I opted for the langostino mashed potatoes which were great. Overall a very good dish, that I would order again! During our visit there our waitress Ashley stayed on top of our table, clearing away the items that needed to be cleared away and keeping our drinks filled. There was only one time I had to wait a bit longer than normal for my drink to be refilled, but that was when she was taking care of the asparagus issue for us. So I can not ding her for that at all. What impressed me the most was that I intentionally made mention of the issue with the asparagus in a very light hearted fashion, just to see how they would handle the issue. One of the hallmarks of a truly above average restaurant is in how they handle customer complaints, especially valid complaints. And I purposely did not ask for any additional asparagus, all I did was ask her to make sure to mention it to the chef. So when she brought out the dish of asparagus, I was very impressed. What this showed me is that the wait staff listen to their customers, and more importantly they are willing to communicate to the kitchen staff any issues that come up. And in addition, the kitchen staff not only listen but act upon that information. When a restaurants front of house does not communicate with the back of house, the customers are the ones that suffer. And that is not the case here. They work as a well oiled machine that puts their customers first. And it is that determination and desire to set the standards high that separates this Red Lobster staff from all of those other mediocre dining establishments. In summary I would have to simply say that this is a restaurant that I would highly recommend to any of my viewers. You will get great service, and very good food, all for the right price! Read the rest of the review on our website.
(4)Bailey A.
Really am a big fan of red lobsters, but this location kind of let me down, terrible service, we waited 45 minutes - 1 hour for our food after we ordered... At least the food was still good
(2)Aaron F.
Wow, I though no wait. Great! Wrong. No wait because the quality of red lobster has fallen so much in the last 4 years. The salads are the worse I have seen in chain restaurants. The Caesar is yellow and full of stocks. The portions are minuscule compared to what they used to be. The desert was even served with dirt spoons. Left a bad taste in my mouth, literally. This is the tired time here with each experience being the same. Makes me sad.
(2)Nco Y.
This restaurant has some of the nicest servers. Service was great. Food took awhile to get as other people that came in later got there food first. The food it self was a hit or a miss. Lobster linguine was over cooked. The lobster fresh catch was also over cooked. Other dishes were cooked right. Over all the service was great the food was a hit or miss.
(4)David L.
First time to eat here. The place was busy on Friday night but the line moved quickly. We waited about 30 minutes. The food was great. The waitress did an excellent job. The food came quickly and was hot. My wife doesn't like sea food and got the chicken strips, but said she would come back. First time I've heard that from her regarding red lobster.
(4)Kaaryn S.
My husband and I went here on Saturday night. I was happy to see that the wait was not very long to get a table, which was nice. It should have clued me in that I was in for a not so great experience, since it is one of the "nicer" restaurants on that side of town. We were greeted by two really friendly greeters and sat in the back corner of the place. It was a little crowded, not with people, but with tables, there was more tables back there than there should have been in my opinion. Either way, we were sat and told out server would be right with us. The server was an older guy, and honestly, this is what made the experience a 1 star experience. He absolutely sucked! He took our drink orders and then it took forever to get them! When my drink arrived, it was just seltzer water, no dr pepper syrup. You could see that the glass was very light in color, not at all like a soda should look. I told him and he said that he would try to get me one from another station, but if not he would have to change the syrup. Either way, it should have been changed, just saying. He takes our order and goes away. We get our soups and salads and cheddar biscuits, which are always amazing, and then another guy brings our appetizer. By this time, I am thirsty and still have not seen my waiter to get me another drink. I ask the guy that brought the appetizer and he says that he will be right back. Not even 2 minutes later, there I have a new drink! The old guy had forgotten about it and when he saw my cup full, didn't think about refilling or anything. It was so frustrating. Our meals arrive, we ask for more biscuits, the waiter takes the basket they were in, but not the soup, salad, or appetizer dishes that are now crowing the table. A manager actually comes over and says that she will get them out of the way. My husband couldn't finish his food, so we ask for a container and ask that he put his dessert in a to go container, the waiter asks him 3 times if he wants the ice cream in the same box as his brownie, no, of course not! But finally he brings it all out, ice cream in a dish on the side, brownie in a to go container. The to go box for his dinner wont close, and instead of getting us a new one, he says "We will just put it in the bottom of the bag and put the other stuff on top of it, it will be alright" and goes on to say that it happens all the time! Why not just bring a new one? Does he have to pay for them himself? I doubt it! The food was great, but the service was horrid, and it is just way over priced. Its just not worth your time.
(1)Kristy M.
I would like to commend this Red Lobster for giving us a memorable evening. My husband and I took my folks here for an appreciation dinner. When I made the reservations I was apprehensive due to the reviews I had read. But I am aware that you can't please everyone in the food industry. I have traveled here from California and never once had a bad experience at any of the Red Lobsters out there. So now on to this experience; We were taken care of by a server that was a pleasure to have. She was so patient with the four of us, due to the fact that it took us at least 35-40 minutes just to place our food order. But during that time she maintained her attention on us without being a nuisance. She delivered our cocktails and drinks in a timely manner. When we finally did order, we all got something a little different from the menu. Now mind you my parents rarely go off their organic food diet. But this was an occasion that they did So when I heard my folks say "This is very good" I knew I had hit a Home run in choosing this establishment for our occasion.the food was cooked to perfection, nothing was over cooked. If you know anything about cooking lobster, you can easily over cook it and it becomes rubbery. I want to say that during the 2 1/2 hours we sat there, we were never rushed, never ignored and enjoyed the entire meal and experience. Thank you Red Lobster for giving us this memory. My father, after getting home spoke of what a great time he had, that in itself says a lot.
(5)Taylor W.
This place is way over hyped. Sure, they have orange biscuits. But you have to wait forever for them, and their really not that great when you get them. I'm being generous with the 2 stars since I feel nauseous after every time I've eaten here. Not worth the money or the time.
(2)Steve H.
Frankly, this is a decent restaurant. I always get plenty of fresh food and good service.
(4)