Chena Ridge Expresso Yourself
446 Old Chena Pump Rd, Fairbanks, AK, 99709
Chena Ridge Expresso Yourself Menu
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Address :
446 Old Chena Pump Rd
Fairbanks, AK, 99709 - Phone (907) 459-6144
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James P.
Expresso Yourself, has good coffee and even better bacon, egg and cheese bagels. I normally order this combination at least three times a week, maybe more if I'm lucky. Until today. I will admit that my order was quite large and that I was expecting a lot out of the baristas there. I knew they could handle it, they always gave me good service and they always do it with a smile. However when the food was done and payed for I absent-mindedly gave them 2.50 in tips. I always try and round up. I also normally only spend 11.25 and tip 3.75 or more. Before I proceeded to leave, one of the baristas asked if the service was bad. I assured her that it was great and that I was sorry for the complicated order. I did not expect what came next. She went on to verbally scold me for leaving a small tip and remind me that if they knew I was going to tip low, that they wouldn't have even entertained the thought of completing my order. Already feeling embarrassed, she finished her lecture by telling me not to forget that next time. I apologized profusely, half expecting her to ask me for a larger tip. She said bye and I left to head back home. Isn't customer service supposed to make you feel valued so that you, as a customer, go back time and time again? Maybe I'm confused. Here is what I'm not confused on, I will never do business with Expresso Yourself ever again.
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