Great location during the day, but their hours aren't posted anywhere and the only way to tell of they're open is to awkwardly walk up to the door and give it a tug or sit at the drive-thru speaker and wait for a response. I work a graveyard shift so it's hard to find any place with coffee open late. I came by yesterday after 10pm and they were still open, I came by tonight at 10:16 and they were closed. Makes it frustrating to go out of my way wondering if they'll be open or not because it's not posted anywhere, no open signs, but Yelp says they're open til 10:30pm.
(2)
Alicia K.
If I could give zero stars, I would. I've been to at least 50 different Starbucks throughout the country and I have never, I repeat, NEVER had such a terrible experience. I understand that Starbucks isn't known for being anything more than an inexpensive franchise coffee shop, but every store should at least have some standards. Absolutely terrible customer service, they didn't give us our food and practically refused to refund our money until we demanded that they do it. Did not offer a free drink coupon, and when I asked (which normally I would never do, but I was just beyond annoyed at this point), he handed me one and said "it might work". Upon leaving they made a number of rude and sarcastic comments to us. I will be reporting this store to corporate. Do yourself a favor and find a cup of joe anywhere but here!
(1)
Tayler B.
Well....it's a Starbucks. Decent size with a lot of table seating and a bunch of comfy leather chairs. There's a fireplace in the middle which is nice too. When I ordered it took a couple minutes for someone to ring me up....the girl who took my order walked away and said someone else would ring me up in a minute? Ok? It was the girl cashiering for the drive-thru which I thought was really weird because I was the only person in line and there were about 5 workers just standing there. But whatever...no harm done I guess.
(4)
Christopher W.
Fast
(5)
Chamile U.
By far the best Starbucks in town. There is this creepy guy that works there but other than that the customer service is good and the coffee is great of course. They are usually busy early mornings and afternoons but it's worth the wait.
(5)
Mary C.
This Starbucks location is by far the best in Anchorage. The staff is always friendly and helpful and the drive-thru convenient (but name me on that isn't!) The one thing that is extra nice about this location is they have an extra "room" that is open free to the public to use for meetings or parties. All you have to do is reserve it!
(5)
Lisa M.
I normally don't bother leaving reviews for franchise type restaurants but I was so disappointed here today. We came in (myself plus 3) and two of the workers are staring out the window. We wait in line for a minute before they come to take our order. Granted there was a car accident outside so i can see how that would be distracting. One there was no white chocolate. Okay fine. We got our drinks to go. Mine didn't have any syrup flavoring and neither did one of our other drinks and none had whip cream even though we specifically asked for it. This really sounds like a lot of the first world problems but seriously star bucks get it together.
(1)
Desiree M.
This is one my ultimate favorite starbucks locations on the planet. The staff is always friendly here. I like the bar that they have put in. As I haven't visited this starbucks for the past five years a few things have changed about it. I am a little upset they finally moved the rock out front that about 1 in 20 cars would back into, it was quite a thing to watch. If you like people/car watching this is a great location. During the winter something is always going on out there in that busy intersection, however, what I come for is the great view in between the buildings of the snow capped mountains. Watching the sunset is awesome. They also have a fireplace at this location so kuddos for that! Definitely my favorite starbucks in all of Anchorage.
(5)
Jim E.
I like this starbucks but today the blond hair lady running the register is grumpy and not friendly seems like she must have had a bad night or maybe a fight with a boyfriend or perhaps she just doesn't like her job. But the baristas were very nice as usual
(4)
Carley D.
Gotta say; kinda disappointed in this location. Came here right at opening and knocked in the door, was not acknowledged and waited 5 min before the manager came and opened the door, was not even greeted with a good morning and was given a kinda gruff response when I ordered my coffee. I understand if they were a little behind on opening but it helps to be friendly and curteous even if you are having set backs.
(2)
Kislev H.
Starbucks at a convenient location for south side commuters. It has drive through but be aware for you can get stuck there on busy mornings. I usually just walk in so that I can dodge any kind of disaster. I gave 3 stars because the taste and the service has no continuity. You can get 5 star experience depending on which barista is working that morning or you can get some crappy service if that particular barista who says that she is "not a morning person" is working.
(3)
Shelly i.
To sum up my experience at this Anchorage Starbucks--horrible. I ordered a grande Americano and a breakfast sandwich with ham and NEVER RECEIVED the sandwich. I approached the guy who took my initial order and he was surprised I didn't get it but did nothing about it. I didn't get a receipt because this has never happened to me before. Lesson learned indeed.
(1)
Brad W.
This particular store has amazing customer service. The place is crisp and clean and has good open space. The main attraction their coffee is made to perfection. The pastries are fresh and tasty.
(5)
Christopher B.
The major downside to this bucks is it's busy location on a major intersection in south anchorage and if it's one of the 5 sunny days of the summer it's not as nice to sit outside with the traffic. The service is good usually and staff friendly. Only 3 stars because about one out of five times we come here we get the wrong drink and I see it happen to others frequently so check it first. You would think it would happen more inside because people can grab the wrong drink but it's a bigger problem in the drive thru. Other than that its Starbucks.
Ashley M.
Great location during the day, but their hours aren't posted anywhere and the only way to tell of they're open is to awkwardly walk up to the door and give it a tug or sit at the drive-thru speaker and wait for a response. I work a graveyard shift so it's hard to find any place with coffee open late. I came by yesterday after 10pm and they were still open, I came by tonight at 10:16 and they were closed. Makes it frustrating to go out of my way wondering if they'll be open or not because it's not posted anywhere, no open signs, but Yelp says they're open til 10:30pm.
(2)Alicia K.
If I could give zero stars, I would. I've been to at least 50 different Starbucks throughout the country and I have never, I repeat, NEVER had such a terrible experience. I understand that Starbucks isn't known for being anything more than an inexpensive franchise coffee shop, but every store should at least have some standards. Absolutely terrible customer service, they didn't give us our food and practically refused to refund our money until we demanded that they do it. Did not offer a free drink coupon, and when I asked (which normally I would never do, but I was just beyond annoyed at this point), he handed me one and said "it might work". Upon leaving they made a number of rude and sarcastic comments to us. I will be reporting this store to corporate. Do yourself a favor and find a cup of joe anywhere but here!
(1)Tayler B.
Well....it's a Starbucks. Decent size with a lot of table seating and a bunch of comfy leather chairs. There's a fireplace in the middle which is nice too. When I ordered it took a couple minutes for someone to ring me up....the girl who took my order walked away and said someone else would ring me up in a minute? Ok? It was the girl cashiering for the drive-thru which I thought was really weird because I was the only person in line and there were about 5 workers just standing there. But whatever...no harm done I guess.
(4)Christopher W.
Fast
(5)Chamile U.
By far the best Starbucks in town. There is this creepy guy that works there but other than that the customer service is good and the coffee is great of course. They are usually busy early mornings and afternoons but it's worth the wait.
(5)Mary C.
This Starbucks location is by far the best in Anchorage. The staff is always friendly and helpful and the drive-thru convenient (but name me on that isn't!) The one thing that is extra nice about this location is they have an extra "room" that is open free to the public to use for meetings or parties. All you have to do is reserve it!
(5)Lisa M.
I normally don't bother leaving reviews for franchise type restaurants but I was so disappointed here today. We came in (myself plus 3) and two of the workers are staring out the window. We wait in line for a minute before they come to take our order. Granted there was a car accident outside so i can see how that would be distracting. One there was no white chocolate. Okay fine. We got our drinks to go. Mine didn't have any syrup flavoring and neither did one of our other drinks and none had whip cream even though we specifically asked for it. This really sounds like a lot of the first world problems but seriously star bucks get it together.
(1)Desiree M.
This is one my ultimate favorite starbucks locations on the planet. The staff is always friendly here. I like the bar that they have put in. As I haven't visited this starbucks for the past five years a few things have changed about it. I am a little upset they finally moved the rock out front that about 1 in 20 cars would back into, it was quite a thing to watch. If you like people/car watching this is a great location. During the winter something is always going on out there in that busy intersection, however, what I come for is the great view in between the buildings of the snow capped mountains. Watching the sunset is awesome. They also have a fireplace at this location so kuddos for that! Definitely my favorite starbucks in all of Anchorage.
(5)Jim E.
I like this starbucks but today the blond hair lady running the register is grumpy and not friendly seems like she must have had a bad night or maybe a fight with a boyfriend or perhaps she just doesn't like her job. But the baristas were very nice as usual
(4)Carley D.
Gotta say; kinda disappointed in this location. Came here right at opening and knocked in the door, was not acknowledged and waited 5 min before the manager came and opened the door, was not even greeted with a good morning and was given a kinda gruff response when I ordered my coffee. I understand if they were a little behind on opening but it helps to be friendly and curteous even if you are having set backs.
(2)Kislev H.
Starbucks at a convenient location for south side commuters. It has drive through but be aware for you can get stuck there on busy mornings. I usually just walk in so that I can dodge any kind of disaster. I gave 3 stars because the taste and the service has no continuity. You can get 5 star experience depending on which barista is working that morning or you can get some crappy service if that particular barista who says that she is "not a morning person" is working.
(3)Shelly i.
To sum up my experience at this Anchorage Starbucks--horrible. I ordered a grande Americano and a breakfast sandwich with ham and NEVER RECEIVED the sandwich. I approached the guy who took my initial order and he was surprised I didn't get it but did nothing about it. I didn't get a receipt because this has never happened to me before. Lesson learned indeed.
(1)Brad W.
This particular store has amazing customer service. The place is crisp and clean and has good open space. The main attraction their coffee is made to perfection. The pastries are fresh and tasty.
(5)Christopher B.
The major downside to this bucks is it's busy location on a major intersection in south anchorage and if it's one of the 5 sunny days of the summer it's not as nice to sit outside with the traffic. The service is good usually and staff friendly. Only 3 stars because about one out of five times we come here we get the wrong drink and I see it happen to others frequently so check it first. You would think it would happen more inside because people can grab the wrong drink but it's a bigger problem in the drive thru. Other than that its Starbucks.
(3)