While this is one is close to our house, I often pass on it. The drive-thru and parking are a mess in the morning. If I have a craving on the way home, this is easy. Add a treat and it's always good!
(3)
Timothy S.
We like this place ok. The coffee is usually pretty good. The staff has almost always been nice. It is convenient for us and it has a drive through which is very nice at 6 in the morning. The inside is unfortunately a dungeon. When they designed this they should have put the seating area on the south side. Big mistake. Please remodel. Furthermore there are trees on their lot that are really suffering. This may be the ultimate responsibility of their facility owner but Starbucks should be contacting them to correct this. There is a tree that was hit by a plow that is struggling for life near the drive through and at the entrance there is a tree that should have been treated for insects but was left to be devoured. If they don't care for their "landscape grounds" how can I be sure that they care for their "coffee grounds". Too often the service area in the drive-through is filthy, I want to give this place more stars because the people are so nice but the service window is a pig sty and the plantings look like some picked over garden supply lot. Been that way for years! Ugh. Update: I've grown tired of this place. The staff has always been terrific but why should they be the only reason I go here. My coffees are hit and miss and they are constantly out of stock on items. How hard is it to regularly stock the paper? They run out of breakfast muffins, bistro boxes and other items all the time. They remodeled the place a few years ago and you would think they would take advantage of the view out back so patrons could have a more pleasant view than their small parking lot. Nope. Nothing changed as far as where the seating area is. The drive through is horrendous though I think it has something to do with local zoning rules. Fitchburg needs to address this because the lot can be a major traffic jam sometimes. Anyway, I've had enough and am taking my business elsewhere. And no, I didn't find a new coffee shop. I'm just breaking up with this one because the love is gone.
(2)
Fox C.
Super sweet staff and they always give my two big dogs whipped cream! :)
(5)
Rick S.
This Starbucks is close to my home so I go here often. The staff is very friendly and the drinks are consistenly good. I do frequent other Starbucks and the Fitchburg location has to be LOUDEST one I've been in. There is not a single sound-deadening element - tile floors, wood chairs, glass - and between the coffee grinder, the vacuum and the chatter it gets NOISY here. I agree with the post that the location needs a redesign... facing south to take advantage of the sunlight and view would be nice. The drive-through is handy but the parking lot has just one way in/out so there is some tricky manuvering. Hey Starbucks, how about a new location with some more space in Fitchburg?
(3)
Elizabeth R.
Alright, it is corporate and a chain. Save your complaints. This place has a drive thru which is important to people like me. It is cold and I hate getting out of the car. The customer service is a mixed bag. Sometimes good, sometimes less than ok. However, they can move a drive-thru line quickly and get you on your way. This place will have to do until we get a few more drive-thrus.
(3)
Maria L.
My husband and I frequent this location a couple of times a week and very, very rarely do our drinks not taste up to par. We visited a Starbucks in another and town and both laughed at how critical we were of it. We're a little spoiled by this location! :) The drive-thru, as others have mentioned, fills up fast! But they do a good job pushing everyone through and still delivering yummy treats and drinks. Drinks have always been hot for us; no melted whipped cream or 3/4 full cups here. The rare times that it has taken a little long to get our order, we have received coupons for free drinks...nice! Keep it up Fitchburg! See ya soon:)
(5)
Mark T.
This Starbucks is way over capacity. Long wait times and a packed house are standard. As the community grows in both population and affluence, this postage stamp of a Starbucks won't suffice.
(2)
Dave J.
For a Starbucks they are pretty good. I have camped out there for an hour or so to take advantage of the free Wi-Fi and have been pleased with how clean the place is and the level of service. When in need, I always pick it over the Panera which is close by because the Starbucks has many power outlets and the Panera only has one I can find. Big downside to this location is that they have a bad parking lot. If you don't pay attention it would be easy to get into an accident there.
(4)
Jenny L.
My favorite Starbucks! The staff are friendly, the location is convenient. The drive through is nice in theory, but the parking lot is so small and the drive through backs everything up. Still use it though. :) I agree on a remodel. The view would be much better if the seating was on the south side (like Noodles is, in the same building). Also, can they make Starbucks a bit more warm and inviting instead of so loud, dark and cold?
(4)
Leslie K.
I went back this morning, same barista - different demeanor! :) Friendly and helpful. (She got me a drink carrier and the oatmeal the cashier forgot to give me). Pleased and of course, I'll be there tomorrow. :)
(3)
Lisa B.
Love the convenience of the drive thru! Staff are always friendly and service is fast! Only downside is the parking lot entrance and exit.
(4)
Mark R.
It's starbucks. Close to work, easy walk, and I can get a convenient latte. Normally 3 stars but, the folks that work there always make me smile :)
(4)
Colin U.
Great Starbucks location! Right in Fitchburg and probably the busiest business in Fitchburg. This location is always kept really clean and there always seems to be a place to sit even though they are swamped a lot of the time. The staff is always extremely friendly and is actually a nice start to the day! I've never gotten a wrong order or have been dissatisfied with my order. The drive thru is horrendous but the staff help make it move as quick as possible. I've even been given a free drink because I've ordered but got stuck behind someone ordering a frappa-mocha-carmel-iced-skim-fat-free-whip-no-whip-chai-black-sweetened-watchamacallit... They are fantastic. It's even a nice little walk from pretty much anywhere in Fitchburg if you have nothing to do that day. The layout of the store is nice and the flow of ordering and pickup ensure that a traffic jam inside doesn't happen. Again the Drive-Thru is why this place didn't get a full five stars but I have a feeling that wasn't their fault... Also it's more people arriving and not having the simple common sense to get out of the way or wait until the line moves forward a bit before coming within 3 inches of the person in front of them and then blocking off the rest of the parking lot.
(4)
Forrest B.
The parking lot and drive thru here are absolutely terrible. However, the great service more than makes up for it. They're insanely fast and super nice, which makes the process pretty great. The space inside is pretty good too. It's laid out to feel bigger than it is, but still somewhat private.
(4)
S. H.
Ok, so I love Starbucks. I go there daily and have since my high school days in NYC. This location is super convenient for me and they can move a high volume through quickly (sometimes I am amazed). What's not amazing is how I ask for unsweetened drinks and then get to my office to discover a syrupy mess. When I do make it a point to reiterate that it should be unsweetened I am always told by the disembodied voice at the order station that I do not need to ask for it because that is standard unless I ask for sweetener. NOT TRUE. In any given week, I've either had to endure and ingest my syrupy iced venti because life would be terrible without my caffeine kick or have thrown it. Sometimes, if it's the weekend and I've grabbed a coffee that is problematic, I have driven back and had them give me a new one. This happens atleast 1-2 times a week. Not like it's cheap either. The staff are always friendly and apologetic, but I go there for my coffee so am basing my rating on that.
(3)
Rowan C.
Drive thru gets clogged quickly with caffeine addicts. This being said the staff is on it like a rabbit in a hole. They're fast, quick moving little bunnies aiming to please the heck out of those desperate caffeine addicts. They keep the inside of this place clean if you ever get out of your car. It's got the new updated look so it looks a bit too hip for Fitchburg. Last time I waited in line, they gave me a free coupon since it took so long. No sweat Starbucky Bunnies, I'll be back.
(4)
Sherry L.
I love what they have done to the place! I've been there before and after the remodel, and I love the new seating arrangements they have. Although I wish they still had the awesome chessboard tables + boardgames, the overall increase in tabletop capacity makes this particular location much more inviting to patrons looking for places to study/work (me!). This is the reigning Dane County Starbucks location in my book! (:
(4)
Alexandra L.
they listen and they get your order right the first time!
(4)
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Address :2981 Triverton Pike Dr
Fitchburg, WI, 53711
Larry G.
While this is one is close to our house, I often pass on it. The drive-thru and parking are a mess in the morning. If I have a craving on the way home, this is easy. Add a treat and it's always good!
(3)Timothy S.
We like this place ok. The coffee is usually pretty good. The staff has almost always been nice. It is convenient for us and it has a drive through which is very nice at 6 in the morning. The inside is unfortunately a dungeon. When they designed this they should have put the seating area on the south side. Big mistake. Please remodel. Furthermore there are trees on their lot that are really suffering. This may be the ultimate responsibility of their facility owner but Starbucks should be contacting them to correct this. There is a tree that was hit by a plow that is struggling for life near the drive through and at the entrance there is a tree that should have been treated for insects but was left to be devoured. If they don't care for their "landscape grounds" how can I be sure that they care for their "coffee grounds". Too often the service area in the drive-through is filthy, I want to give this place more stars because the people are so nice but the service window is a pig sty and the plantings look like some picked over garden supply lot. Been that way for years! Ugh. Update: I've grown tired of this place. The staff has always been terrific but why should they be the only reason I go here. My coffees are hit and miss and they are constantly out of stock on items. How hard is it to regularly stock the paper? They run out of breakfast muffins, bistro boxes and other items all the time. They remodeled the place a few years ago and you would think they would take advantage of the view out back so patrons could have a more pleasant view than their small parking lot. Nope. Nothing changed as far as where the seating area is. The drive through is horrendous though I think it has something to do with local zoning rules. Fitchburg needs to address this because the lot can be a major traffic jam sometimes. Anyway, I've had enough and am taking my business elsewhere. And no, I didn't find a new coffee shop. I'm just breaking up with this one because the love is gone.
(2)Fox C.
Super sweet staff and they always give my two big dogs whipped cream! :)
(5)Rick S.
This Starbucks is close to my home so I go here often. The staff is very friendly and the drinks are consistenly good. I do frequent other Starbucks and the Fitchburg location has to be LOUDEST one I've been in. There is not a single sound-deadening element - tile floors, wood chairs, glass - and between the coffee grinder, the vacuum and the chatter it gets NOISY here. I agree with the post that the location needs a redesign... facing south to take advantage of the sunlight and view would be nice. The drive-through is handy but the parking lot has just one way in/out so there is some tricky manuvering. Hey Starbucks, how about a new location with some more space in Fitchburg?
(3)Elizabeth R.
Alright, it is corporate and a chain. Save your complaints. This place has a drive thru which is important to people like me. It is cold and I hate getting out of the car. The customer service is a mixed bag. Sometimes good, sometimes less than ok. However, they can move a drive-thru line quickly and get you on your way. This place will have to do until we get a few more drive-thrus.
(3)Maria L.
My husband and I frequent this location a couple of times a week and very, very rarely do our drinks not taste up to par. We visited a Starbucks in another and town and both laughed at how critical we were of it. We're a little spoiled by this location! :) The drive-thru, as others have mentioned, fills up fast! But they do a good job pushing everyone through and still delivering yummy treats and drinks. Drinks have always been hot for us; no melted whipped cream or 3/4 full cups here. The rare times that it has taken a little long to get our order, we have received coupons for free drinks...nice! Keep it up Fitchburg! See ya soon:)
(5)Mark T.
This Starbucks is way over capacity. Long wait times and a packed house are standard. As the community grows in both population and affluence, this postage stamp of a Starbucks won't suffice.
(2)Dave J.
For a Starbucks they are pretty good. I have camped out there for an hour or so to take advantage of the free Wi-Fi and have been pleased with how clean the place is and the level of service. When in need, I always pick it over the Panera which is close by because the Starbucks has many power outlets and the Panera only has one I can find. Big downside to this location is that they have a bad parking lot. If you don't pay attention it would be easy to get into an accident there.
(4)Jenny L.
My favorite Starbucks! The staff are friendly, the location is convenient. The drive through is nice in theory, but the parking lot is so small and the drive through backs everything up. Still use it though. :) I agree on a remodel. The view would be much better if the seating was on the south side (like Noodles is, in the same building). Also, can they make Starbucks a bit more warm and inviting instead of so loud, dark and cold?
(4)Leslie K.
I went back this morning, same barista - different demeanor! :) Friendly and helpful. (She got me a drink carrier and the oatmeal the cashier forgot to give me). Pleased and of course, I'll be there tomorrow. :)
(3)Lisa B.
Love the convenience of the drive thru! Staff are always friendly and service is fast! Only downside is the parking lot entrance and exit.
(4)Mark R.
It's starbucks. Close to work, easy walk, and I can get a convenient latte. Normally 3 stars but, the folks that work there always make me smile :)
(4)Colin U.
Great Starbucks location! Right in Fitchburg and probably the busiest business in Fitchburg. This location is always kept really clean and there always seems to be a place to sit even though they are swamped a lot of the time. The staff is always extremely friendly and is actually a nice start to the day! I've never gotten a wrong order or have been dissatisfied with my order. The drive thru is horrendous but the staff help make it move as quick as possible. I've even been given a free drink because I've ordered but got stuck behind someone ordering a frappa-mocha-carmel-iced-skim-fat-free-whip-no-whip-chai-black-sweetened-watchamacallit... They are fantastic. It's even a nice little walk from pretty much anywhere in Fitchburg if you have nothing to do that day. The layout of the store is nice and the flow of ordering and pickup ensure that a traffic jam inside doesn't happen. Again the Drive-Thru is why this place didn't get a full five stars but I have a feeling that wasn't their fault... Also it's more people arriving and not having the simple common sense to get out of the way or wait until the line moves forward a bit before coming within 3 inches of the person in front of them and then blocking off the rest of the parking lot.
(4)Forrest B.
The parking lot and drive thru here are absolutely terrible. However, the great service more than makes up for it. They're insanely fast and super nice, which makes the process pretty great. The space inside is pretty good too. It's laid out to feel bigger than it is, but still somewhat private.
(4)S. H.
Ok, so I love Starbucks. I go there daily and have since my high school days in NYC. This location is super convenient for me and they can move a high volume through quickly (sometimes I am amazed). What's not amazing is how I ask for unsweetened drinks and then get to my office to discover a syrupy mess. When I do make it a point to reiterate that it should be unsweetened I am always told by the disembodied voice at the order station that I do not need to ask for it because that is standard unless I ask for sweetener. NOT TRUE. In any given week, I've either had to endure and ingest my syrupy iced venti because life would be terrible without my caffeine kick or have thrown it. Sometimes, if it's the weekend and I've grabbed a coffee that is problematic, I have driven back and had them give me a new one. This happens atleast 1-2 times a week. Not like it's cheap either. The staff are always friendly and apologetic, but I go there for my coffee so am basing my rating on that.
(3)Rowan C.
Drive thru gets clogged quickly with caffeine addicts. This being said the staff is on it like a rabbit in a hole. They're fast, quick moving little bunnies aiming to please the heck out of those desperate caffeine addicts. They keep the inside of this place clean if you ever get out of your car. It's got the new updated look so it looks a bit too hip for Fitchburg. Last time I waited in line, they gave me a free coupon since it took so long. No sweat Starbucky Bunnies, I'll be back.
(4)Sherry L.
I love what they have done to the place! I've been there before and after the remodel, and I love the new seating arrangements they have. Although I wish they still had the awesome chessboard tables + boardgames, the overall increase in tabletop capacity makes this particular location much more inviting to patrons looking for places to study/work (me!). This is the reigning Dane County Starbucks location in my book! (:
(4)Alexandra L.
they listen and they get your order right the first time!
(4)