I've been here 3 times now, but I don't think I'll be back. The food and service are both decidedly mediocre. As for the food, the cold hoagies are usually slathered in mayo and mustard to the point that the roll falls apart in your hand. Be sure to grab extra napkins if you get your sandwich "Fully Involved" (with everything on it) as they suggest. The rolls themselves are bland and doughy, a far cry from the traditional chewy, flaky Philadelphia hoagie roll. The hot hoagies I've tried suffer from the same over-slathering issue, with cheese and condiments rendering the bun soggy and limp. The taste? Just okay...about as good as any other hoagie after it sat in the fridge for a day. As for the service, don't expect anything timely or efficient. I was the only person in the shop recently, and it still took 15 minutes from ordering to get my sandwich, that is, after the employees bickered over who was going to make it. If an employee has no interest in actually doing their job, he or she shouldn't be there. It is no wonder the employee who reluctantly made my sandwich got my order wrong while arguing with his coworkers over who was going to work the late shift. I was ignored while they complained about their hours and duties. Customer service was severely lacking, even with nobody else in there but me. I won't be back again.
(2)
Bobby S.
I have been here twice, and have mixed feelings about their food. The first time I ordered a BBQ Brisket sandwhich (not the exct title), and it was amazing, but completely full of sodium and the calories are out of the roof (over 1500 calories for the sandwhich). I know most people will say they don't care and it's delicious, which is true, but please keep that in mind when ordering most sandwhiches here. I decided to go with the Hot Pastrami sandwich the second time, which was around 1000 calories for the 12 inch, and it was a major dissappointment. I probably won't be returning as often unless I am looking to pig out that day, because it seems their best sandwhiches are the ones I wouldn't want to eat a couple of times a week for lunch. I am not a health nut by any means, I just don't like having to order a super unhealthy sandwhich to get the most flavor.
(3)
Andrew H.
WOW. My favorite subs in the area, it beats out Primo, and then Wawa and Subway by far. The only problem is that it's very expensive comparatively, the menu obfuscates the prices so you wont know what it all costs until you order. Two large 12" subs for us was 17.50, you can get 5 or 6 dollar large subs at Wawa and Subway but they're half the girth that Firehouse subs are. Firehouse subs taste way better than twice as much so it's worth it, but if I went here every day I'd go broke. I get the Turkey Bacon Ranch every time, I'm scared to buy a new sub cause then I would be missing out on getting my TBR again. :( They also have the Coke Freestyle machine in there, so if you wanna go nuts trying out soda combinations then there you go. But really, a soda and a large sub there is gonna be 10 dollars so be ready.
(5)
Steve S.
The inside looks interesting and their computerized drink machine has 100 flavors. That was a good start. It's like a huge drink iPod. At 2pm, service was slow. I expect to wait 15 minutes during a lunch rush for a sandwich but not in a nearly empty place. When I finally got the food, the corned beef sub on wheat was decent if not overwhelmingly good. Definitely better than Subway but I can't expect them to compete with a local hoagie place. They load it up with mayo and cheese which satiates the part of the brain that enjoys saturated fat. The steaming adds a nice touch to the overall texture. The lineup of hot sauce bottles to choose from is a bonus. The chili was Wendy's quality, which is to say it tasted fine but really isn't worth more than 99 cents. So for $3.89 it's far from a bargain. A little too watery for my tastes, though flavor-wise it wasn't bad. It probably could have benefited from a combination of 5 of the hot sauces. You have better choices in the shopping center to have a great sandwich. Dixie Picnic comes to mind But this place is squarely in the "not too bad" category.
(3)
Rosalie R.
So.....a sub shop born in Jacksonville, FL comes to Southeastern PA - basically the home of the hoagie. I'm skeptical, but my curiosity to try a new place so close to home quells the apprehension. The Good: My bf ordered the Smokehouse Beef & Cheddar Brisket - this was very good albeit a wee bit salty for my taste. I had two bites to be certain. The Bad: I ordered the Turkey Bacon Ranch on wheat. I'm really sorry, but they didn't really do any better than Subway. The bread was soggy, despite the fact they were economical with the Ranch dressing. The bread nor meat were of the best quality. The whole sandwich was the same texture. The Ugly: This place is competing with Primo's, Jimmy John's and every pizza shop from City to Shore. Unfortunately, I don't think they can compete in this dog fight. The bf reported that the decor was a lot like Jimmy John's discerned by the Firehouse theme (Dalmatian statue and gear on the walls) and a bar with an extensive array of hot sauce. For 2 large subs, a bag of chips and one drink, the bill came in slightly under $20. I really wanted this place to be great, so with much regret I post this 2 star review.
(2)
JJ M.
I love it when the guys behind the counter yell at me. In this case, they shouted a hearty welcome when we came through the door of this bustling Malvern toasted hero house. The staff was dressed in schticky shirts with labels like "Steamer Crew" on the back. Sort of like the Joker or Riddler's crew on a classic Batman episode. Holy Hoagie Hotspot, Caped Crusader! I am a hard core hoagie biggot, so I was afraid I was bout to be hosed when I saw their Italian was served with Mustard and Mayo. I decided to jump without a net and order the combo, just the way they make it, with the House Special Cherry Limeade, served with real limes from a too cool for school soda dispenser. My buds all got the Hook and Ladder. A couple of us ventured into the signature hot sauce collection to turn up the heat. Service was snappy, prices and just about everything else were about what you expect from a franchised toasted sub experience. I ate every bite of the sandwich, and while it was no Italian Hoagie, it was a pretty good lunch, and I will go back for sure, if nothing else, just to be yelled at when I walk through the door.
(2)
Freddy H.
Very welcoming. Never been to a firehouse subs before, and they didn't hesitate to explain what they specialized in. Comparable to a quiznos or subway but better in my opinion. Prices very reasonable for filling food. Good bread, quality product. Could beef up the meat a bit more, but still a very good sandwich. Will definitely come back.
(4)
Shawn R.
My brother, his girlfriend and I were looking to get soup but the place was closed. Lo and behold, we found Firehouse Subs to be having its grand opening. They greeted us and we decided to check this place out. All the firehouse items in the restaurant are authentic and have been donated by the local firehouse. I've gone back to this restaurant a couple of times and have enjoyed several of their sandwiches. Some of them are spicy for those with weak stomachs. The absolute highlight of this restaurant is the soda machine. It is one of two in the state of Pennsylvania. You can mix and match the kind of soda that you want. Fantastic.
(5)
D S.
3 buddies and I stopped here after playing golf at Play-A-Round which is in the same shopping center. We had no clue what to expect. The greeting of "Welcome to Firehouse!" was fun but only just the beginning. The service was fast and the place was very clean. The sandwiches that we got, were hands-down, THE BEST sandwiches that we have ever eaten. I really was pretty speechless about how good it was and so were my friends. I got the #10. I rarely ever need to go out to Malvern for anything, but now I'm dreaming up reasons to make the trip and stop for lunch. I highly recommend this place. BTW - the drink sizes are out of control. Most people would be ok with a small - Trust me.
(5)
Michelle K.
Was very disappointed tonight when I was told that I'd have to wait 30 minutes for them to make my sandwich. No other customers were there and there was only one employee making food. They said they had a big call in order.
(1)
Lauren B.
I love this place! The roasted chicken on wheat was amazing and the customer service was incredible. We asked for extra pickles and within one minute we were served a basket of pickles - at least 6 pickles! The coolest thing about this restaurant is the Coke soda machine that offers 120 different soda options. I could have drank all the options but I had filled up on my hoagie. This place has become my new favorite quick lunch spot in the 'burbs. :)
(5)
Mister S.
A step below Primo in my opinion, but it does have its own unique flavor/texture. WAY better than a Wawa hoagie of course. I go once in a while to mix things up. I'm not a fan of getting yelled at "welcome to firehouse" when I walk in, but it is what it is.
(4)
Craig D.
(3.5) ~ Overall Food & Service OUR MENU: * Engineer Sub (8" whole wheat) = (4) very good, especially when you add their Capt. Sorensen Hot Sauce:-) * Smokehouse Beef & Cheddar Brisket (8" White) = (3.5) good * Chile = (2)...I've had better:-( * Chocolate Chip Cookie = (3.5) good * Brownie = (3.5) good * Cherry Limeade = (3) ok...but too sweet NOTES: You can choose between an 8-or-12 inch roll & White -or- Whole Wheat. Their Beverage Cup is one size & it's EXTRA LARGE!;-)
(3)
Michael K.
Interesting fire house themed sub shop. Pleasant greeting upon entering establishment. The beef brisket was satisfactory.
(3)
Gabriel A.
Was very pleasantly surprised by Firehouse subs! Our first time visit was yesterday and we will definitely be making this a regular go-to for lunch. I highly recommend the hot meatball sub - the cheese and spices are perfect. So far it's the best meatball sandwich I've ever had! And the prices are very reasonable for lunch.
(4)
Kayleigh P.
Absolutely LOVE their sandwiches and have never had a bad one yet. They are refreshingly different from your standard Wawa sandwiches, and have always tasted very fresh. We are so fortunate to have a Firehouse just up the road from our office, so any time we have a meeting , we purchase sandwiches and they never fail to impress our guests. Huge, meaty sandwiches smothered in yummy sauces. Messy, but so worth it!
(5)
Mark A.
Never knew this place existed and saw it after going to the drivers license center so I'd figure i give it a try. I had the sriracha roast beef sub and it was a 10/10. Best sandwich I ever had. It crushes wAwa and sheetz combined.
(5)
Cole E.
Last time I was in the sammich line was moving slow and it took nearly twenty minutes to get 2 subs off a line backed up with only 5 other orders. I don't recommend for takeout as the toastiness turns into sogginess once the sub is wrapped up. Sammich quality is goodish - I'm unsure about the meat quality but the chesse steak doesn't taste fresh. I'd rather spend money on Primos or something with good MEATs! This place seems more focused on the novelty aspect rather than food. PS the medium drink is LARGE and I've never wanted to see a large.
(3)
Debbie G.
Top service! Everyone was friendly and patient with us. Had never been to a firehouse subs before, would recommend to everyone. Great food and excellent service.
(5)
Lisa N.
Great place...friendly service! My husband and I enjoyed our sandwiches but thought the bread was a little soft and flimsy for the stuff inside...gonna try the white bread next time.
(4)
Robin W.
Just recently discovered this place and have yet to order something I don't like. Their seasonal Pork BBQ and coleslaw sandwich on a Hawaiian roll is amazing! My kids love the soda machine where you can mix your own flavor soda. Staff is very friendly. Highly recommend!
(5)
Kris O.
The food is really good and the service is fast. The only annoying thing is that if you eat in you have to listen to the employees greet EVERY customer that comes in. It just gets old fast lol
(3)
John F.
Fast, friendly service. Tasty food.
(4)
Atlantis L.
Love it! Never had anything better! Bravo! better than sub way!! sub way uses chemicals from yoga mats!!
(5)
Jason S.
My new favorite sub shop! The cashier had perfect flair for the restaurant and recommended an outstanding sandwich for me. I will definitely be coming back. The pricing is cheap for most places you'd go for lunch but a little on the expensive side for a sub shop. The sandwiches are worth the extra buck though: meat which has been cooked until it is perfectly tender and fresh toppings (including a surprisingly nice balance between sauces and toppings) make for a lunch that will keep you salivating even after your sandwich is gone.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : No Drive-Thru : No Caters : Yes
Adam F.
I've been here 3 times now, but I don't think I'll be back. The food and service are both decidedly mediocre. As for the food, the cold hoagies are usually slathered in mayo and mustard to the point that the roll falls apart in your hand. Be sure to grab extra napkins if you get your sandwich "Fully Involved" (with everything on it) as they suggest. The rolls themselves are bland and doughy, a far cry from the traditional chewy, flaky Philadelphia hoagie roll. The hot hoagies I've tried suffer from the same over-slathering issue, with cheese and condiments rendering the bun soggy and limp. The taste? Just okay...about as good as any other hoagie after it sat in the fridge for a day. As for the service, don't expect anything timely or efficient. I was the only person in the shop recently, and it still took 15 minutes from ordering to get my sandwich, that is, after the employees bickered over who was going to make it. If an employee has no interest in actually doing their job, he or she shouldn't be there. It is no wonder the employee who reluctantly made my sandwich got my order wrong while arguing with his coworkers over who was going to work the late shift. I was ignored while they complained about their hours and duties. Customer service was severely lacking, even with nobody else in there but me. I won't be back again.
(2)Bobby S.
I have been here twice, and have mixed feelings about their food. The first time I ordered a BBQ Brisket sandwhich (not the exct title), and it was amazing, but completely full of sodium and the calories are out of the roof (over 1500 calories for the sandwhich). I know most people will say they don't care and it's delicious, which is true, but please keep that in mind when ordering most sandwhiches here. I decided to go with the Hot Pastrami sandwich the second time, which was around 1000 calories for the 12 inch, and it was a major dissappointment. I probably won't be returning as often unless I am looking to pig out that day, because it seems their best sandwhiches are the ones I wouldn't want to eat a couple of times a week for lunch. I am not a health nut by any means, I just don't like having to order a super unhealthy sandwhich to get the most flavor.
(3)Andrew H.
WOW. My favorite subs in the area, it beats out Primo, and then Wawa and Subway by far. The only problem is that it's very expensive comparatively, the menu obfuscates the prices so you wont know what it all costs until you order. Two large 12" subs for us was 17.50, you can get 5 or 6 dollar large subs at Wawa and Subway but they're half the girth that Firehouse subs are. Firehouse subs taste way better than twice as much so it's worth it, but if I went here every day I'd go broke. I get the Turkey Bacon Ranch every time, I'm scared to buy a new sub cause then I would be missing out on getting my TBR again. :( They also have the Coke Freestyle machine in there, so if you wanna go nuts trying out soda combinations then there you go. But really, a soda and a large sub there is gonna be 10 dollars so be ready.
(5)Steve S.
The inside looks interesting and their computerized drink machine has 100 flavors. That was a good start. It's like a huge drink iPod. At 2pm, service was slow. I expect to wait 15 minutes during a lunch rush for a sandwich but not in a nearly empty place. When I finally got the food, the corned beef sub on wheat was decent if not overwhelmingly good. Definitely better than Subway but I can't expect them to compete with a local hoagie place. They load it up with mayo and cheese which satiates the part of the brain that enjoys saturated fat. The steaming adds a nice touch to the overall texture. The lineup of hot sauce bottles to choose from is a bonus. The chili was Wendy's quality, which is to say it tasted fine but really isn't worth more than 99 cents. So for $3.89 it's far from a bargain. A little too watery for my tastes, though flavor-wise it wasn't bad. It probably could have benefited from a combination of 5 of the hot sauces. You have better choices in the shopping center to have a great sandwich. Dixie Picnic comes to mind But this place is squarely in the "not too bad" category.
(3)Rosalie R.
So.....a sub shop born in Jacksonville, FL comes to Southeastern PA - basically the home of the hoagie. I'm skeptical, but my curiosity to try a new place so close to home quells the apprehension. The Good: My bf ordered the Smokehouse Beef & Cheddar Brisket - this was very good albeit a wee bit salty for my taste. I had two bites to be certain. The Bad: I ordered the Turkey Bacon Ranch on wheat. I'm really sorry, but they didn't really do any better than Subway. The bread was soggy, despite the fact they were economical with the Ranch dressing. The bread nor meat were of the best quality. The whole sandwich was the same texture. The Ugly: This place is competing with Primo's, Jimmy John's and every pizza shop from City to Shore. Unfortunately, I don't think they can compete in this dog fight. The bf reported that the decor was a lot like Jimmy John's discerned by the Firehouse theme (Dalmatian statue and gear on the walls) and a bar with an extensive array of hot sauce. For 2 large subs, a bag of chips and one drink, the bill came in slightly under $20. I really wanted this place to be great, so with much regret I post this 2 star review.
(2)JJ M.
I love it when the guys behind the counter yell at me. In this case, they shouted a hearty welcome when we came through the door of this bustling Malvern toasted hero house. The staff was dressed in schticky shirts with labels like "Steamer Crew" on the back. Sort of like the Joker or Riddler's crew on a classic Batman episode. Holy Hoagie Hotspot, Caped Crusader! I am a hard core hoagie biggot, so I was afraid I was bout to be hosed when I saw their Italian was served with Mustard and Mayo. I decided to jump without a net and order the combo, just the way they make it, with the House Special Cherry Limeade, served with real limes from a too cool for school soda dispenser. My buds all got the Hook and Ladder. A couple of us ventured into the signature hot sauce collection to turn up the heat. Service was snappy, prices and just about everything else were about what you expect from a franchised toasted sub experience. I ate every bite of the sandwich, and while it was no Italian Hoagie, it was a pretty good lunch, and I will go back for sure, if nothing else, just to be yelled at when I walk through the door.
(2)Freddy H.
Very welcoming. Never been to a firehouse subs before, and they didn't hesitate to explain what they specialized in. Comparable to a quiznos or subway but better in my opinion. Prices very reasonable for filling food. Good bread, quality product. Could beef up the meat a bit more, but still a very good sandwich. Will definitely come back.
(4)Shawn R.
My brother, his girlfriend and I were looking to get soup but the place was closed. Lo and behold, we found Firehouse Subs to be having its grand opening. They greeted us and we decided to check this place out. All the firehouse items in the restaurant are authentic and have been donated by the local firehouse. I've gone back to this restaurant a couple of times and have enjoyed several of their sandwiches. Some of them are spicy for those with weak stomachs. The absolute highlight of this restaurant is the soda machine. It is one of two in the state of Pennsylvania. You can mix and match the kind of soda that you want. Fantastic.
(5)D S.
3 buddies and I stopped here after playing golf at Play-A-Round which is in the same shopping center. We had no clue what to expect. The greeting of "Welcome to Firehouse!" was fun but only just the beginning. The service was fast and the place was very clean. The sandwiches that we got, were hands-down, THE BEST sandwiches that we have ever eaten. I really was pretty speechless about how good it was and so were my friends. I got the #10. I rarely ever need to go out to Malvern for anything, but now I'm dreaming up reasons to make the trip and stop for lunch. I highly recommend this place. BTW - the drink sizes are out of control. Most people would be ok with a small - Trust me.
(5)Michelle K.
Was very disappointed tonight when I was told that I'd have to wait 30 minutes for them to make my sandwich. No other customers were there and there was only one employee making food. They said they had a big call in order.
(1)Lauren B.
I love this place! The roasted chicken on wheat was amazing and the customer service was incredible. We asked for extra pickles and within one minute we were served a basket of pickles - at least 6 pickles! The coolest thing about this restaurant is the Coke soda machine that offers 120 different soda options. I could have drank all the options but I had filled up on my hoagie. This place has become my new favorite quick lunch spot in the 'burbs. :)
(5)Mister S.
A step below Primo in my opinion, but it does have its own unique flavor/texture. WAY better than a Wawa hoagie of course. I go once in a while to mix things up. I'm not a fan of getting yelled at "welcome to firehouse" when I walk in, but it is what it is.
(4)Craig D.
(3.5) ~ Overall Food & Service OUR MENU: * Engineer Sub (8" whole wheat) = (4) very good, especially when you add their Capt. Sorensen Hot Sauce:-) * Smokehouse Beef & Cheddar Brisket (8" White) = (3.5) good * Chile = (2)...I've had better:-( * Chocolate Chip Cookie = (3.5) good * Brownie = (3.5) good * Cherry Limeade = (3) ok...but too sweet NOTES: You can choose between an 8-or-12 inch roll & White -or- Whole Wheat. Their Beverage Cup is one size & it's EXTRA LARGE!;-)
(3)Michael K.
Interesting fire house themed sub shop. Pleasant greeting upon entering establishment. The beef brisket was satisfactory.
(3)Gabriel A.
Was very pleasantly surprised by Firehouse subs! Our first time visit was yesterday and we will definitely be making this a regular go-to for lunch. I highly recommend the hot meatball sub - the cheese and spices are perfect. So far it's the best meatball sandwich I've ever had! And the prices are very reasonable for lunch.
(4)Kayleigh P.
Absolutely LOVE their sandwiches and have never had a bad one yet. They are refreshingly different from your standard Wawa sandwiches, and have always tasted very fresh. We are so fortunate to have a Firehouse just up the road from our office, so any time we have a meeting , we purchase sandwiches and they never fail to impress our guests. Huge, meaty sandwiches smothered in yummy sauces. Messy, but so worth it!
(5)Mark A.
Never knew this place existed and saw it after going to the drivers license center so I'd figure i give it a try. I had the sriracha roast beef sub and it was a 10/10. Best sandwich I ever had. It crushes wAwa and sheetz combined.
(5)Cole E.
Last time I was in the sammich line was moving slow and it took nearly twenty minutes to get 2 subs off a line backed up with only 5 other orders. I don't recommend for takeout as the toastiness turns into sogginess once the sub is wrapped up. Sammich quality is goodish - I'm unsure about the meat quality but the chesse steak doesn't taste fresh. I'd rather spend money on Primos or something with good MEATs! This place seems more focused on the novelty aspect rather than food. PS the medium drink is LARGE and I've never wanted to see a large.
(3)Debbie G.
Top service! Everyone was friendly and patient with us. Had never been to a firehouse subs before, would recommend to everyone. Great food and excellent service.
(5)Lisa N.
Great place...friendly service! My husband and I enjoyed our sandwiches but thought the bread was a little soft and flimsy for the stuff inside...gonna try the white bread next time.
(4)Robin W.
Just recently discovered this place and have yet to order something I don't like. Their seasonal Pork BBQ and coleslaw sandwich on a Hawaiian roll is amazing! My kids love the soda machine where you can mix your own flavor soda. Staff is very friendly. Highly recommend!
(5)Kris O.
The food is really good and the service is fast. The only annoying thing is that if you eat in you have to listen to the employees greet EVERY customer that comes in. It just gets old fast lol
(3)John F.
Fast, friendly service. Tasty food.
(4)Atlantis L.
Love it! Never had anything better! Bravo! better than sub way!! sub way uses chemicals from yoga mats!!
(5)Jason S.
My new favorite sub shop! The cashier had perfect flair for the restaurant and recommended an outstanding sandwich for me. I will definitely be coming back. The pricing is cheap for most places you'd go for lunch but a little on the expensive side for a sub shop. The sandwiches are worth the extra buck though: meat which has been cooked until it is perfectly tender and fresh toppings (including a surprisingly nice balance between sauces and toppings) make for a lunch that will keep you salivating even after your sandwich is gone.
(5)