We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)
Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)
Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)
Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)
Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)
Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)
Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)
Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)
Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)
Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)
Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)
Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)
Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)
S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)
Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)
L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)
Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)
Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)
Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)
Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)
Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)
David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)
Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)
Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)
Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)
George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)
Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)
Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)
Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)
Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)
Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)
Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)
Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)
Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)
Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)
Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)
Allison B.
Love the blue cheese burger
(3)
Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)
Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)
Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)
Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)
Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)
Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)
Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)
Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)
Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)
Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)
Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)
Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)
Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)
Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)
Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)
Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)
Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)
Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
(5)
Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)
Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)
MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)
Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)
Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)
CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)
Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)
Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)
Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)
Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)
Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)
Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)
Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)
Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)
Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)
Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)
Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)
Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)
Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)
D. G.
We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)
Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)
Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)
Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)
Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)
Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)
Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)
Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)
Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)
Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)
Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)
Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
(5)
Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)
Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)
Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)
Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)
MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)
Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)
Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)
Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)
CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)
Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)
Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)
Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)
Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)
Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)
Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)
Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)
Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)
Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)
Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)
Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)
Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)
Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)
Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)
L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)
Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)
David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)
Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)
Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)
Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)
George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)
Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)
Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)
Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)
Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)
Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)
Allison B.
Love the blue cheese burger
(3)
Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)
Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)
Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)
Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)
Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)
Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)
Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)
S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)
Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)
Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)
Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)
Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)
Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)
Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)
Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)
Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)
Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)
Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)
Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)
Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)
Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)
Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)
Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)
Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)
Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)
Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)
Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)
Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)
Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)
Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)
MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)
Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)
Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)
CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)
Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)
Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)
Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)
Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)
Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)
Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)
Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)
Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)
D. G.
We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)
Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)
Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)
Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)
Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)
Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)
Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)
Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)
Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)
Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)
Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)
Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)
Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)
Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)
Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)
L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)
Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)
David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)
Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)
Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)
George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)
Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)
Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)
Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)
Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)
Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)
S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)
Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)
Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)
Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)
Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)
Allison B.
Love the blue cheese burger
(3)
Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)
Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)
Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)
Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)
Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)
Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)
Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)
Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)
Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)
Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)
Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)
Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)
Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)
Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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D. G.
We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)Allison B.
Love the blue cheese burger
(3)Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
(5)Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)D. G.
We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
(5)Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)Allison B.
Love the blue cheese burger
(3)Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)Jessica T.
Great customer service! Our waiter Alex was excellent...the manager Jeff was so nice and helpful! We went for a work meeting and my coworkers burger wasn't cooked the way she liked it...wasn't the servers fault what so ever but the manager took the time to come over and apologize as well as give her a free burger for next time! How awesome!
(5)Alberto G.
Delicious Burgers , and nice waiters as well . they actually take their time to listen to you.
(4)Glenda E.
Really we ask twice for fresh fries and when they did come out it was obviously from the bottom of the basket. When I ask for the 10 raggedy fries to be replace she gave me a look and said it will be 5 minutes in a snotty way. I hate this place! I got the Banzai burger and didn't realize it would be drenched in teriyaki sauce that would make the bun so soggy it was gross.
(1)Samuel J.
The service was adequate. The toppings for the burgers were interesting and tasty, but for me a good burger starts at the beef and their beef seems like it is the same as Burger King. The pretzel bites and cheese dip were okay. The Margaritas were overly sweet and tasted like they came from a can. Too much of their menu is sugar based. I wouldn't go again. For about the same price you can get an incredible burger at New York Flavor down the street. The Vogue Bistro has great burgers as well for a dollar or three more.
(2)Marylou J.
My Mom, BF and I went to Red Robin for lunch today. It is one of our favorite places! Michael and I usually order the Red Robin Tavern Double - protein style - which means it comes in a lettuce wrap instead of on a bun. He does so because he is a recently diagnosed Diabetic. I do so because I am newly Gluten Free. Today, I happened to overhear a customer place an order at the bar for a burger on the Gluten Free bun. RED ROBIN HAS A GLUTEN FREE BUN???!!! I asked our server, Bree, about this and she said they've had it on their menu for a few months now. She asked if I wanted her to bring one out to try but I didn't want her to go to any trouble and declined and said that I may try it next visit. But she brought one out anyway. It was warm and the small piece I tried was soft and had a wonderful, 'real' bread texture! It was great!!! But, unfortunately, within a few minutes, I started coughing. When she came back to ask what I thought about it, I told her that, as good as it was, I had an allergic reaction. Poor thing had to deal with me coughing as we spoke and she felt terrible. I told her not to feel bad - that I truly appreciated being able to try the GF bun. She kept apologizing and said she would go back to check the ingredients. A few minutes later, the manager on duty, Rick - if I remember correctly - showed up at our table. He said he heard about my allergic reaction and wanted to make sure I was okay and didn't need any medical attention. He told us that he checked the box the bun came in and did not see any wheat on it. We assured him that I was fine. Bree stopped by again and said the only thing she could think of was that she didn't call out 'ALLERGY ALERT' when she ordered the bun and that the cook would not have changed gloves as he would have if she did announce that first. Again, we told her not to stress about this. But that maybe we'll try it again, on the side, next visit and to remind our server to call out 'ALLERGY ALERT'. Can I be that sensitive? My point is, my allergic reaction aside, we had a great experience at Red Robin. We always do! And the service and attention to my dietary needs today was exceptional!
(5)Breanna T.
Red Robin Yummm!!! I love this place! Every time, our server is very personable, The food is hot when we receive it, our drinks are always being refilled, the atmosphere is amazing! It's not too crowded, the bathrooms are clean I don't really have anything to complain about this place!! five stars!! two thumbs up!!
(5)Tricia M.
Food was good. Servers and staff were excellente! Red Robin also offers so many unlimited deals too... free refills on root beer float (and they let you take a to-go cup), free refills on fries, free refills on fancay dranks whaa. But two people in our group suffered a severe case of food poisoning or something like that after eating here. The meat was definitely undercooked.
(3)Amber G.
I have been going to various Red Robin restaurants since about 1990 and have for the most part been satisfied with the food and service. Today however, this was not the case. This is the second time that I have been to this location and was a little underwhelmed the first visit by the service, not the food. I know this happens so decided to stop by here to satisfy a burger craving. We were seated and waited 12 minutes before we were approached by our server. I was shocked that she was our server because she had been assisting the two neighboring tables and never acknowledged us. Anyway...she took our drink orders and returned a few minutes later with the drinks and took our food order. I ordered my usual ( cheeseburger with bleu cheese, cooked well) the husband ordered the same . The lady that delivered the food was very nice and offered to get us ranch for our fries...that was nice of her. My burger had a cold bun...I frowned and thought..well..as long as the meat is cooked and hot I can overlook it, and it was and I dug in. The husband took a bite and spit his out...it was cold..the bun and the burger, plus it was raw inside...not a little pink....it was raw. We got our servers attention after about 10 minutes ( she only had 2 other tables by the way). She apologized and offered to correct the situation...the new burger was delivered and was fine. By this time we had been out of drinks for a while and really needed to quench our thirst...but our server was nowhere to be found. She finally comes over..after being prompted by us raising our hands...LOL...why did I raise my hand??? Imma dork. We let her know we would like some refills on our drinks and some extra fries...away she goes.5 minutes later our fries arrive...not form her...from another worker. We waited...waited....waited....20 minutes have now passed. We see our server offer to box the people's food next to us, she brought their check, she served another table their refills, came back to the other table and bullshitted for a few minutes. At this point I was pissed and saw a manager and motioned for him to come over..explained the ordeal...and he comped 50% of the bill...thanks Alex that was nice of you...I wish we could have left you the tip and not her. He brought us the check...she totally avoided us for the rest of the time we were there. So...Alisha....your job is to be a server. This means that you take food and drink orders, deliver food, refill drinks, and make sure that we have a pleasant dining experience. I know that I pride myself in my job...and when I make a mistake I will be the first to admit and try to make ammends. I am not being harsh or rude...this is just basic skills that a person in this job should have. I know not everyone will have a knock out personality...or huge boobs, or a great smile. But Alisha...come on ...you could have at least apologized for the oversight. The conclusion is that I will NEVER go to this particular RED ROBIN...thanks to Alisha...it would just be awkward to have to see her again. I will continue to go to the one off 99th and McDowell...and then soon they will have one even closer to me...OOH JOY !!! P.S. The one star is for the nice manager that genuinely felt bad about our experience and the nice lady that offered the ranch.
(1)Robert D.
I've always had a good experience at this Red Robin. I usually go with friends or a date and get fries when we place our drink order. The food is always hot and correctly prepared. The tables can be a little dirty and the service a bit slower than I'd like but overall it's a great place to get a veggie mushroom swiss burger.
(4)Kelley J.
Had lunch here today. The waitress (chelsea) was one of the best waitresses my husband and I have had in the last couple years. Very quick about refills and helping us with our questions about ingredients. The food was great too!
(5)Debra S.
Excellent food with good flavor provided with good service. I love R. R. I bring my family & friends - no one goes home hungry.
(5)Santos H.
Service was terrible, had to ask for refills also messed my wife's order up. Overall the food was ok had the whiskey BBQ wrap, I've had better from there. If you go just stick with the burgers! $49
(3)MK A.
Very bad experience! The server we had didn't seem to even want to be there. We waited 15 min to get our drinks and another 25 min to get our food. It was pretty irritating that multiple before that were sat after us got their food before us. We didn't order anything complicated and the were only 3 of us. I noticed the server tending more to the other tables than ours. I asked to speak with a manager and that was even worse!!! It's sad people work hard for their money and choose to come to Red Robin and spend their money there. but what do we get for choosing them, bad service!!! There was a group of managers their chit chatting away and no one did anything about the bad service or wait time. I won't be taking my family to this location again.
(1)Kathy Z.
The bar area is now a drag to eat in. Tables are way to close. When I dine out, I prefer to be with my friends and family, not everyone else in the place! Bad move RR, you just lost us as customers, and I'm sure lots more!
(2)Chuck B.
The last few times I've been here, I've just eaten at the bar tables, so I don't expect really great service, but it was better than I was expecting. The burgers are always good, which is pretty much why people eat at Red Robin in the first place. Bonus for bringing them lettuce wrapped upon request, and extra bonus for having sweet potato fries, which were delicious.
(4)CINDY W.
We eat here at least once a week. We do however only sit in the bar, away from the kids. All the staff is friendly and courteous, making sure we have what we need and in a timely manner. Our food is always fresh and hot, it does not sit under a heat lamp unattended. I really love they have a new burger out monthly to try, something new and different and a little foo foo, but always a good distraction from the normal menu even though I am always good with the Burning Love Burger. My only suggestion to better things would be to put the ice cream machine and the shake station somewhere else other than the bar. The bartenders should not be bogged down making milk shakes and chocolate milk. I am sure someone else could do it in another area of the resturant. Free the bartenders up to deal with the phone orders and make drinks.
(5)Dana B.
The food was cold when it arrived but the server brought fresh fries (I didn't tell her my sandwich was cold because I was hungry and didn't want to wait for it to be remade). Service was good but not great. Didn't live the tortilla soup but the BBQ chicken wrap was good. Husband said burger and fries were good.
(3)Jerry G.
Over priced burgers that are not that great we don't go there anymore there are much better burgers elsewhere.
(2)Scott C.
Not sure if management has changed recently, but we had the best service ever! Our waitress was very alert, fast with refills and the food was great. Our servers name was Chelsea, and she was fantastic! If we keep getting servers like that we will continually be back.
(5)Bill M.
Well I just got back from this place. I gave it one more time to see if the service and food would be better. I order something very hard. A cook burger with the stuff I wanted on it. I must say that it came very fast and I know the reason why. The burger was almost totally raw (order it medium) and they didn't get the stuff on it correct. The manager did come by and asked how everything was? I said it was just OK and he was sort of shock. He didn't even asked why... Also I was on the patio. There was this drunk man and he made sure everyone on the patio knew he was there. I do have to say I been to several Red Robin's and this is the worst one I have ever been to. Like I said I been here before and complain and do you know what? It never had changed. This is one of the worst place to get a burger, and they are suppose to be a great place to one...
(2)Anthony C.
As I walked in Red Robin, I was greeted with a smile and felt important. The appetizer was hot and cheesy. One thing I look at is the manager when I come into a restaurant. The manager is Jeff and he was very active in helping his staff. He assisted in delivering class A customer service to cleaning a small spill on the floor. I always say if the manager is visible and helpful, he or she cares for their business. Our waitress was Rachel. She was very nice and suggested appetizers. Once she said cheese sticks, we ordered them. Yum. The bathroom was clean and dining area was clean. I checked for dust on the pictures, it was clean. I asked Rachel if her manager, Jeff, is always helpful and she replied that he is always helpful. I will come back a eat here again.
(5)Christina A.
Fine restaurant. Food is good, but their service has been always slow. We had same server before too, she has a little attitude like looking down to us. She was keep forgetting what we asked and took a lot of time.
(3)Ryun M.
Went in today at around 1:15 and they were pretty busy. Seated right away in the bar area. Our server, Loretta, was there right away and got our drink orders. She was back in a timely matter with our drinks and took our food orders. I work in the biz and I noticed she was also the bartender and looked to have about 8 tables too. Loretta was awesome, you could tell she was busy but she stayed very attentive and was great!!! I wonder where the FOH manager was...they should've been around helping her out!! Oh and the food was on point as well!! i'll be back and when I do I will definitely be sitting in Loretta's station!!!
(4)Dailesa B.
We had the worst service ever. It took us 15 mins to get our drinks and 25mins for my husband to get his beer. Our waitress spilled some wine on the floor next to our table and did not even wipe it up. They really need to get it together.
(1)D. G.
We went here with a group of 7, overall pretty disappointing compared to other Red Robin's I've been too. My tea was watery, and my Royal hamburger with a egg on top was cooked over easy. The minute you squeezed the burger you ended up with a yellow sloppy mess. My experience is the eggs are always cooked over hard. Another person in our party had the veggie burger, it was dry and tasted poorly.
(2)Dan G.
Walked in and was seated right away. Then 15 minutes later I still hadn't seen a server. We left, guess they didn't want our business. Will not be back anytime soon
(1)Rich Y.
Well...it was a Friday evening and busy. We were seated fairly quick. From there we waited 14 minutes for our server to take our order...that is no good with 2 hungry kids. Once order was placed food came in a reasonable time. Food was ok....never got a refill on my drink. I ate the ice instead. Our server just never noticed or bothered to care?
(2)Scott H.
I dont know how anyone likes these "burgers". My wife and I have been there a few times with friends who have wanted to go and none of us have ever had a good time. The latest time, and the time that sparked this review, was the worst. The waitress really seemed like she didnt want to be there. Im she didnt but put a face on atleast. She got my order wrong but I told her ill just take what I got because I didnt want to wait another hour. The food was not good at all. These just dont taste like real burgers and thanks Red Robin for the unlimited horrible fries. Im done with this place forever. Im sure they wont notice though because there are alot of people out there without taste buds.
(1)Brandy C.
Our family loves Red Robin, and most of the time, our experience is good. However on this particular visit, it was a little below the usual level of service. I believe this location is under new management and you can kind of tell. The manager walking around looked frazzled. It was busy so I've taken that into consideration but the wait on the drink order, delivery, and food was rather long. Our server was very nice and I don't blame her too much. She was trying her best. Where I was completely frustrated though is how freezing cold they had the temp in the restaurant. People around us were complaining and I asked the waitress 4 times if she could please turn it down. It made the entire experience that much worse. It's hard enough waiting when you're really hungry but when your hands are literally turning into ice cubes... No Bueno. She said she told the manager but obviously he didn't care. He made it a point to go up to almost every table around us to ask how their meal was but avoided our table. I won't go as far as saying it was intentional but it felt that way. I am rating 4 stars because typically this location is good, our server was good, and food was good. The long wait for drinks, food, and insanely cold temp deducts a star. Hopefully our next experience will be better and new management can get it together.
(4)Allisa F.
We had the best experience we have ever had at ANY restaurant!! Our server was John, he was by far the best server we have ever had! I can't say enough how amazing this guy is. We will always request him now. The food was good, but our service made this the best dinner ever!
(5)Dawn M.
We decided to come to this restaurant for dinner, no kids, just my husband & I. The hostess first sat us in the bar, we did not ask to be sat there, she assumed we wanted to sit there. We don't typically drink out nor do we watch any kind of sports games. In the bar everyone is loud enough I couldn't hear my husband ask me a question. We asked to be moved & were told we'd have to wait a few minutes. I asked why because it's not like the place was packed, she said the tables needed to be cleaned. We waited and then were seated at a dirty table! Really? Can we not clean the tables so they are not sticky to touch? Could you at least clean the chicken tenders off the floor under the table? Ridiculous! First time in was good, 2nd time a little questionable, after this time. .....I won't be back! We ended up at Carrabba's, Yumm!
(1)Will G.
Love this place! The only burger joint with gluten free buns. Great drink prices too. Bottomless fries can be dangerous though. :) Each time we come we've had exceptional service and food. Starting to be one of my favorite places. Though it's a bit loud.
(5)Wendy A.
Called in to ask for wait time, it was 25 mins, I was able to put my name in. When we walked in, we were seated within 2 mins of walking in. Ordered the red rob royal, delicious! They had happy hour too, so that was a plus. Love the bottomless french fries. Service was great and even though we came at the busiest time, or food came quick.
(5)Kyle H.
I have been here a few times. In short, it's am upscale burger place that has pretty decent customer service. The prices are a little high for burgers, but the food is good. I recommend this place if you are looking for something in-between a restaurant and a fast food joint. Additionally, the atmosphere is generally laid back regardless of the noise level.
(3)Mike K.
I don't know what has happened to this place, but the last two times we've been here, the food took forever to get, it was the incorrect food order and it was cold!!! #NotGood #WhatHappened #GetNewManagementPlease
(1)Kelly H.
We soooo love our local Red Robin! We are a family of 7 and have always gotten amazing service, which is a really big deal since we are a large group. Our freckled lemonade and bottomless fries are always full. The staff is so kind and attentive regardless of day hour or busy-ness. Food? Perfect. Thank you Surprise Red Robin! We you. Even if....one of your server gals...is a Michigan fan= go Buckeyes :)
(5)Kelly K.
Great place to hang out...good beer...good service...great food... The bartender Caleb is great and a lot of fun!
(5)Jeff M.
Always great service and terrific burgers, fries, and drinks. Wait time is always shorter than the host tells you. Ask for Joe's section. He works hard to keep your glasses and baskets full.
(5)Jennifer W.
Took Collin here for lunch today. Out server was awesome. He had refills before he was even ready. We never had to ask, which was nice. The food was ok. I have eaten here way too many times and never had a burger before. Today was my first, it was ok. They got his order right, and if you know my kids, that's a huge deal. Overall a good choice. I'll stick to the other food on the menu next time we go. The burgers are good, but not $12 good. :)
(3)L T L.
This was the first visit and the last tp red robin . You can not get hamburgers cooked like you want., mine was a relegios burger, they cooked the hell out of it. I wanted it medium rare and it was at least well don. The fries have to be frozen, They aren not at all crispy, are soggey and have the consistency of a wet noodle. I would not recommend this place to anyone and my family and i will never go back. It is not just me but the whole family did not like it. The burger meal was about $9.95 with fries and service was terrible. Not worth spending your money or waisting your time in a place like Tom L.
(1)Nicole B.
They are not perfect but their customer service makes up for it! This location has an amazing management team who goes out of their way to personalize their service and take care of the customer. I facilitate customer service training, so I am a tough critic. I will continue to go to this location because of the leadership present.
(5)David L.
Had a bad experience today with the employee seating people. We went to sit in the bar area like we have done the entire time this place has been open and the guy that was getting names for tables rudely approached me and my family. Immediately he checked my sons age, which wasn't an issue and then proceeded to instruct us on the Red Robins rules. Funny thing is, there was two tables open at that time.
(1)Honest R.
Visited again, our waitress was eh.... ok. However, she did ask about our tea if it was okay, if not she could bring us some more syrup to add more flavor. Turns out, they make their tea and then add the flavoring/syrup per order. She kindly brought us some syrup in a glass and we added our own, she also said it settles on the bottom so we stirred our tea up and much better. For that, they get an A+! We were seated quickly, waited on in a timely manner and our food was amazing, fresh and hot. Still at the end, we had to wait a bit for the bill to be handled, but this time was a better experience.
(3)Bob D.
Arrived to host who sneezed on his wrist. Seated and found service to be extraordinarily weak. No water, but another waitress alerted us twice that our server will be with "shortly". It wasn't busy, but their computer input looked like a great place to hang out. Food was average and pricey with their signature Smoke and Pepper burger priced at $13.99. No thanks. Unlimited fries were served in a strange metal collar and were greasy and lukewarm. Awful experience. Save your $30 and go to In-n-Out as fast as possible.
(1)George F.
We eat at Red Robin at least 12 times per year - and celebrate every birthday in my 7 person family here as well. Personally, I LOVE RR burgers. The food is always excellent - never a complaint from me. I have to say that in all the years I've been eating at RR (in Massachusetts and the last 2 years in Surprise) I cannot understand why the prices keep increasing and the portions seem to be dwindling. Probably the most obvious is this silly "Gladiator Cuff) that they just started using for the fries... it hold about 15 fries and is a perfect way to make it so that you get less. The Surprise location seems to have an incredible employee turn-over. When we live in MA, we had the same server for almost 1-year. Here in Surprise, we have had a different server every time we've gone. The service struggles desperately at the Surprise location. We always visit with 7-8 people in our party, and that in-itself is an undertaking for any server, I know. But I'm constantly amazed at how many times we have to ask for refills, or ask for more baskets of fries, or long waits for shakes, or long waits for napkins. Two months ago, our server was so bad that I had to complain to the manager that we had been seated for 45 mins and hadn't received our meals - he then took on the role of our server. It really is kind of sad when we all say "Let's go to Red Robin" and the conversation then goes into the bad service experiences we've had in the past 2-years. I hope they get a handle on this because we really are loyal customers.
(3)Shelly W.
We love the food. The burgers are good and the service is standard sit-down. However, the company recently decided to do a calm renovation with color changes, seating updates, and new pictures on the wall, etc. Someone decided it was a good idea to pile eight to ten good sized tables in an area entirely too small for this endeavor. Red Robin has perfected the art of herding cattle. Their customers are moved in like cattle and are as close to one another as possible without actually having someone sitting on a stranger's lap. From the moment you order, until you pay your bill, someone is bumping into your chair and knocking that gourmet burger out of your hands. The waitstaff is either bumping into your table or apologizing for doing it earlier. Seriously? I get they need to make money but would two less tables kill you? Your customers wouldn't feel like sardines and I could actually get out of the restaurant without doing a double handspring over the poor older man on the outermost aspect of the corner table. I'll be dining somewhere else that doesn't have me touching the elbows of every other resident in Surprise.
(2)Edward M.
This place was pretty packed on a friday night. We waited about 20 mins or so. The server was pretty good, but swamped but made every effort to get us what we needed quickly :) I didn't realize fries were basically unlimited when we ordered a basket of fries and he kept apologizing that he couldn't get us them, and I couldn't understand why until someone told me haha. Any how the burger I got, the Big Melt Bacon burger, was pretty good but not as tender as I would have liked. It was a bit overcooked but still decent. The tower of onion rings is always great and we had strawberry lemonade that had a bunch of real strawberries in it! It was soooo good with unlimited refills, they even made us a take home cup so we could have more on the way home! Well worth the money to get that lemonade! If you join the club, you get every 10th item for free which is nice.
(3)Scott T.
I just don't understand how this place has stayed in business. The prices keep going up (Whiskey River Burger is now $9.59), the burgers get smaller and the food gets worse. I can't say the burger is bad it just isn't good. It is mediocre at best and they charge $10 for it. Personally I think it is insane for what they offer. I would rather have a $6 burger at Carls Jr or better yet - and by far - go to Five Guys and get a great burger that makes this place look like McDonalds. Unless someone drags me here - last time. Not worth my money.
(1)Edward D.
Daughter and I decided to have dinner together, knowing this is one of her favorite place to eat. I figured this would have been her choice! I never really had a favorite dish at red robin, even though I do enjoy trying their variety of hamburgers! But I have been noticing that I have been ordering their fried chicken salad lately! I truly enjoy this plate, now of course it must have honey mustard dressing! Daughter had the same thing but with ranch, and we shared an order of fries with no salt! First time in a long time I really enjoyed having dinner with her, no i-phone!! Pet peeve of mine! If you are going to spend some time with someone! Stay of the F-n phone!!! You can text them later!!! There! Got it off my chest!!! Let's get back to Red Robin, great place to hang out, has a nice bar area, and good service!
(4)Nick C.
I've tried just about every burger on the menu and each one was amazing. You cant go wrong ordering food here. Not quite 5 stars, but close.
(4)S S.
the last several times i have been to this location I was not impressed to say the least. the most recent experience was bad enough for me not to go back. the waiter only came by our table maybe a total of 3 times and he brought the appetizer before he brought any napkins or silverware and when he finally did bring the silverware he brought 1 napkin for 2 people!! I asked for napkins twice and he never returned so had to holler at the hostess for her to please bring us some extra napkins. The food wasnt the greatest on this visit either and we were never offered any of the bottomless fries. we only got a few fries with the sandwhich. Not once were we checked on to see if we needed anything and my friend didnt get a refill on her drink the entire meal!
(1)Shantelle B.
Went here for lunch on a Tuesday I would say the food was pretty good my fries were nice and hot and burger was great too. However the service sucked I felt like I kept asking our server for everything...."can I get a refill" "can I get more fries" " our check please and a to go box". She was so unfriendly maybe she was having a bad day.
(3)Kevin O.
Well...I just paid a little over $27 for two sandwiches that just may have been the worst burgers I've ever had in my 32 years. After seeing the promo pictures for the "Big Bacon Burger" I figured I was in for a delicious meal! Perhaps it is just me, but when I spend $10 for a low quality beef, burger and only taste BBQ sauce, I'm left a bit one on the unhappy side. I could have spent 1/10 of the money and been more satisfied at McDonald's. I'm not sure I have to mention the annoying service you get, but unless your nation CHAIN has just opened, you don't need to ask if I have ever dinned here before. I think I can figure out how a lazy, uninspired burger joint works on my own.
(2)Eyezola G.
My 17 year old is a MONSTER FAN!! YUUUUUUUUUUUUMMMMMMMM!!! So he gets 3 of the 5 stars. He would heat there daily if he was allowed to and as long as he had someone paying for it. Since I am paying for it I will say, I LOVE the drinks. The food isn't above average or really anything to write home about. The service is a big deal for me and I was impressed with the service. Our waitress and two others were very friendly and actually kept us giggling through out the meal. It isn't a top choice on my list but when I am feeling generous I let my son pick the dinner spot. It is better than Chilis or TGIF....but not my top choice of dinner runs.
(4)Frank A.
Red Robin has a nice selection of burgers. Love the basic bacon cheese burger. mustard and ketchup. The ol americana. Drink prices are decent on happy hour. Many cheaper choices. But if you want to sit and enjoy a juicy burger and a beverage this is a great spot. Staff is always attentive. Manager always visits our table and asks if all is okay. Thumbs up here
(4)Allison B.
Love the blue cheese burger
(3)Tim B.
Great people. Very friendly staff The food is fantastic. Great burgers
(5)Christopher M.
Red Robin would be a great place if we lived in a world where the number one killer was not heart disease. Sure the burgers, fries and whatever are tasty but this is 2012. Once McDonald's starts a healthy menu that is a good sign you should too. On a rare occasion I am fine with pigging out and eating 3500 calories. But this place does not give you an option. Your only choice is to enjoy a meal and take a year off your life. The Red Robin I went to had very friendly staff, they even made the kids balloons. However on a corporate level you have to take some responsibility and either change out the tables for treadmills you can sprint on while you eat or add a healthy menu.
(2)Jake A.
Above average, good food selection, decent prices, can't really go wrong.
(4)Maggie F.
Heavy. That's the first word that came to mind when I looked at the menu. My sister really likes the California burger & my daughters friends worship the milkshakes there. I guess you just have to be in the mood, & by you I mean me :) I had the chicken tortilla soup, which was good & a small Caesar salad, which was average.
(3)Zach L.
If the goal is burgers and fries this place hits the nail on the head. It's tasty and doesn't pound your wallet. Cheap beer as well if you like to imbibe. Good hangout with a good friend.
(4)Tony S.
A completely mediocre chain restaurant that is starting to show its age. The burgers are parodies of extremes. For example, today I ordered a "Whiskey River BBQ" hamburger. The only river involved was the river of onion fries that were stacked an inch thick on the sandwich. I know, I can take them off, but honestly who makes a sandwich like this? Since my family and I have been here before, I knew not to expect good service, but this location in particular just continues to dissapoint. I think this trip was my final "never again" realization. They are not getting any better. Move along, nothing to see here.
(2)Laura M.
Red Robin is THE place to go to for a quick, delicious lunch in an upbeat atmosphere. I simply adore the CA Chicken Burger...oh gosh, it is so yummy! They also have a great Asian Chicken Salad that is cool and filling on a hot summer day. This location (like the rest no matter WHAT state you are in) is loud and the service at times, not the best. So if you are looking for a quiet place to enjoy a burger...this would not be the best choice. But in all honesty, after dining at this establishment for the past 18 years, I have to say that the food keeps me coming back!
(4)Dean-Ryan S.
I'm going to have to agree with a couple of the previous reviews regarding the mediocrity of this place. I've never been thrilled with their burgers, but then again it's been difficult for me to find anything in the US matching the quality of burgers with "the works" from Artarmon Seafoods ( eatability.com.au/au/syd… ). We've been to Red Robin several times, probably for the same reason as lots of other people (we have a kid, they have balloons and kid-friendly food). I haven't had a problem with the place up until our last couple of visits. Time before last, they forgot my kid's meal completely - where we usually say that we'd prefer the kid's food out first with our appetizers if at all possible. Last time, the dude just didn't seem to care - we got our food on time and the usual "how is everything?" a couple of minutes later, then absolutely no attention until the bill was dropped on the table, despite our glasses emptying out pretty quick and despite them BEING empty at the time of bill droppage. When he returned to collect the ticket we had to ask for refills in to-go cups. Now, I've never done food service in my life but we all know how it works, right? Take drinks and appetizer, deliver them, take orders, deliver them, and continually scan and visit the table for refills and any additional requests as appropriate whilst smiling and at least giving the appearance of caring. There is also the potential to wring an extra dollar or two out of us for interacting with the 2-year-old and keeping knives and hot plates out of his way when setting them on the table. The guy barely missed a penny tip. For some reason this place's quality is starting to slide. Considering the lack of food options on the far west side that's a big concern. El Paso is closed, Ritters is closed, the kebab place on Reems closed ages ago, Rio Cafe is mexican crap, Amuse Bouche charges like a wounded bull for pretentious French food (ditto Big Buddha, except their food isn't pretentious per se, just overpriced), Macayo's gave about four people from my work INCLUDING ME food poisoning, that Hawaiian place on corner of Reems and Bell actually had a waiter go M.I.A. while serving our table, Red Robin is turning to shite - lights are winking out in Surprise and I'm not pleased about it. Pei Wei shouldn't have to bear the entire gastronomic burden of the city yeah. RR gets 3 stars this time because the food remains okay. They get one more change AFAIC, make or break. I'll revise the review next time we go.
(3)Siriusly M.
Okay....my review for this one is the same as the other one on Bell...they are pretty much identical except there is more parking at this location....and occassionally you get a distracted server....but for the most part the service is good. I only ding it a star for the singing. As with all of this style restaurant they do the obnoxiously loud birthday singing that makes you have to pause your conversation and wait, and wait...and...they seem to average 3-5 birthdays per meal that I have there. How about a little cake and candle and a nice simple, "Happy birthday!" The food is great and there is a variety of dishes...something to please everyone...vegetarians, experimental eaters, the burger guy, and me -- the picky one. Dan mentioned that he didn't like the fancy stuff -- they actually have a big thing on their menu that asks you to just tell them how you want it -- you can pick out what type of bun, what goes on it, etc. So...if you don't want a fancy bun, ask for a plain one, no one bats an eye. They have a dangerous thing -- unlimited french fries. For a whopping 49 cents you can make them unlimited garlic fries. Also...if you ask they will bring you a side of onion straws or fries while you wait for your meal...so far they've always been free.
(4)Marie B.
I have been to red robin several times and I always feel like it is overpriced. Needless to say I still feel that way but I do like their food. I enjoy their salads personally, today I tried the Avacabbo (I think that's how it's spelled) and was really delicious. I did have to send it back because they brought the wrong salad out initially. They also "lost our ticket" so my daughter didn't get her food until almost everyone else was done eating ( I was also waiting for my returned salad and silverware as well). Everything just took forever to get to us. Needless to say my daughter's noodles and marinara sauce cost more than a kids cheeseburger. The manager Jeff did come by after we paid and we told him what happened and he did give us a free appetizer with purchase coupon. I felt like my daughter's meal should have been comp'd but I am glad that they were aware of what happened.
(4)Nicole S.
Great go to place for a good but expensive burger! Excellent options for kids. Wish they had regular fries instead of steak fries or a choice of either or. Went the evening of 7/4, to eat & then watch fireworks. Only compliant is that we told hostess that we wanted a table and the he offered us a booths that had a step. I said but I need a hi chair and he said well then it needs to go here... I said then he would hit his head. He just looked at me like I was an alien. Parents right next to us even said, you can't do that!!! With a non walking toddler that would fall out of a unstrapped booster seat, having the baby sit in the hichair his head would hit the edge of the table. He was annoyed that we again asked for a booth with hi-chair! Waitress was awesome... Was on top of fries, drinks and gave us to go cups for our sodas.
(3)Matt W.
Bottomless fries and some killer sauces in which to skinny dip each fry. Burgers are overrated and overpriced but they're pretty good.
(3)Jessica S.
Cry cry this was my favorite place in Surprise to eat. I don't know of if they have a new cook but our last three orders of salads have been terrible. We probably eat from here five times a month. They changed the lettuce which is mixed greens but you don't get as much and though healthier and greener it makes you feel like you don't get enough for your money. Before they filled us up. Now I am still hungry. The newer lettuce is also very fragile and wilts and shrinks from the warm chicken. Also the chicken on the salad has been so gross rubbery and burnt. Won't be getting salads here anymore. Bring back the way it was it wasn't broke. Still enjoy fries, burgers, and the awesome service for take out at the bar!
(3)Joe T.
We've never had a bad experience here. Both service and food were great! Our table was clean when we arrived and was bussed throughout out visit. Drinks stayed full even during a busy Saturday lunch rush. I'm sure we'll be back again as we've been here several times before.
(5)