Good pretzels, weak service-- As I stood at the counter waiting to be noticed, an employee told me that the order taker would be right out--she was getting her cellphone. Finally she came out from the back, concentrating on her cellphone as she walked up to the counter. Still looking at the phone, she asked me for my order. I gave her my order, and she neither moved nor spoke--she just started texting on her phone, completely ignoring my presence. I stood and watched her for a bit, and then, still tapping away, she asked me how my day was going. When I replied (thinking I was giving her a big hint) that I was in a bit of a hurry, she told me that 4 pretzels would take some time. Mind you, she never stopped tapping at her phone during this whole exchange! When I told her the reason for my being in a hurry, she called out to a coworker, asking her to prepare my pretzels--never so much as looking up from her fascinating phone. Even when she had to punch a few buttons on the register, with her other hand she was holding the cellphone and scrolling through the messages, all attention focused on that stupid phone. Good grief! If I'd been the manager and witnessed that, I would have wanted to fire her on the spot. The sheer crappiness of the service almost made me forget that the pretzels were tasty. The three stars are for the pretzels themselves. I give the service a big zero!
(3)
Ryan K.
This location has definitely improved over the years. I went there today and the service was great! Staff were really friendly (I talked to the manager and he was incredibly friendly and made small talk as he completed our order) and the store appeared clean and well-stocked. The pretzels were pretty good as well. They have a Coca-Cola Freestyle machone so you can get 100's of combinations of your favorite drinks. Definately give them a chance because their pretzels are too good to pass up!
(4)
Josh G.
Honestly their salted pretzel was just incredibly bitter and disgusting. I don't know if it was just the one I got but it was just nasty. I usually get my pretzels from wetzels and haven't ever had any issues
(1)
Grindy S.
Ordered pretzel bites, they looked like someone crammed them into the cup using his foot. Just smashed in there. And they were dry. Go to the other pretzel place in the mall instead.
(2)
Gabriel M.
If I could give this place a zero I would. I was the only person in line.....wait, does that make it a line if i'm the only one there? I was the only customer at the counter....there. It took the employees at least 30 seconds to even acknowledge my presence. They were all laughing and playing behind the counter and had no professional courtesy whatsoever. After the cashier finished giving her co-worker "the hand", like she was saying, "shut up talking to me", she casually walked up to the register and looked at me like why haven't I told her what I wanted to order already. I decided I would take my business elsewhere. After I walked off, she added fuel to the fire by loudly gasping and saying "WOW". Wow is right that this establishment is still making money. It's sad, because I love the pretzels.
(1)
Sorry, we don't have Q&A for this restaurant.
Sorry, No Coupons available for this restaurant.
Address :4502 S Steele St,Ste 515
Tacoma, WA, 98409
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good for Kids : Yes Good for Groups : No Attire : Casual Outdoor Seating : No Drive-Thru : No
Darlene R.
Good pretzels, weak service-- As I stood at the counter waiting to be noticed, an employee told me that the order taker would be right out--she was getting her cellphone. Finally she came out from the back, concentrating on her cellphone as she walked up to the counter. Still looking at the phone, she asked me for my order. I gave her my order, and she neither moved nor spoke--she just started texting on her phone, completely ignoring my presence. I stood and watched her for a bit, and then, still tapping away, she asked me how my day was going. When I replied (thinking I was giving her a big hint) that I was in a bit of a hurry, she told me that 4 pretzels would take some time. Mind you, she never stopped tapping at her phone during this whole exchange! When I told her the reason for my being in a hurry, she called out to a coworker, asking her to prepare my pretzels--never so much as looking up from her fascinating phone. Even when she had to punch a few buttons on the register, with her other hand she was holding the cellphone and scrolling through the messages, all attention focused on that stupid phone. Good grief! If I'd been the manager and witnessed that, I would have wanted to fire her on the spot. The sheer crappiness of the service almost made me forget that the pretzels were tasty. The three stars are for the pretzels themselves. I give the service a big zero!
(3)Ryan K.
This location has definitely improved over the years. I went there today and the service was great! Staff were really friendly (I talked to the manager and he was incredibly friendly and made small talk as he completed our order) and the store appeared clean and well-stocked. The pretzels were pretty good as well. They have a Coca-Cola Freestyle machone so you can get 100's of combinations of your favorite drinks. Definately give them a chance because their pretzels are too good to pass up!
(4)Josh G.
Honestly their salted pretzel was just incredibly bitter and disgusting. I don't know if it was just the one I got but it was just nasty. I usually get my pretzels from wetzels and haven't ever had any issues
(1)Grindy S.
Ordered pretzel bites, they looked like someone crammed them into the cup using his foot. Just smashed in there. And they were dry. Go to the other pretzel place in the mall instead.
(2)Gabriel M.
If I could give this place a zero I would. I was the only person in line.....wait, does that make it a line if i'm the only one there? I was the only customer at the counter....there. It took the employees at least 30 seconds to even acknowledge my presence. They were all laughing and playing behind the counter and had no professional courtesy whatsoever. After the cashier finished giving her co-worker "the hand", like she was saying, "shut up talking to me", she casually walked up to the register and looked at me like why haven't I told her what I wanted to order already. I decided I would take my business elsewhere. After I walked off, she added fuel to the fire by loudly gasping and saying "WOW". Wow is right that this establishment is still making money. It's sad, because I love the pretzels.
(1)