This was our first time and it was good. The Frisco was great and the kids enjoyed their chicken fingers.
(4)
Bob B.
The place has great food, which has the downside of attracting an occasionally overwhelming number of customers. However, with conscious servers like Kaleb keeping you in the loop on your food status the wait is manageable.
(4)
A M.
We went to this location on Thursday evening. We arrived at 5:05 pm. I know the exact time because of a remark my husband made. We walked in and waited a few minutes and then had to ask to be seated. Sat at the table for almost 15 minutes before I got up and asked if we could get service. There were 5 people in the soda fountain area that were just standing around doing nothing. Finally got service and food arrived in a reasonable time. Since the new management took over a few months back this place has gone down hill drastically. When you ask for onion your slices are so thin you can see through them and there might be two small pieces (rings) not slices on the sandwich. We had to ask for refills several times. We were there over an hour. Remind you the place was not busy, and the table next to us was dirty when we got there and was still dirty when we left. We have always loved eating at Steak and Shake but we are so disappointed in the new management and staff. Most if not all the former workers who were long time employees are gone. The new employees and current ones do not take pride in their work or their store. They will begin serving breakfast soon and begin opening for 24 hours soon. I hope the breakfast tables are cleaned before the supper crowd gets there and that the super dishes are cleaned before the breakfast crowd shows up. Really with all the wait staff that was standing around service should have been fabulous and tables cleaned immediately. I won't get started on the restrooms! As they say. Straighten up Steak and Shake or you will be history in Turkey Creek.
(2)
Linda W.
We like to come here after taking our Grandson to movies at Turkey Creek. We like their burgers and fries and the shakes are always very good. However, often times the wait for service is unacceptable. I understand they get slammed at times when it's busy times, but at times we have waited 40 minutes to an hour to get our order and sometimes 20 minutes just to get the bill. Today was another unacceptable situation. Late lunch, 3:00 time frame, initially our waitress was great, didn't have to wait long for our order, everything was very good. When she came back to check on us I ordered a chocolate shake to go, no problem, she said she would put the order in so it would be ready for when we were ready to leave. My husband got up to pay at the counter while we finished up, waited five minutes more at the table, then decided they would need to bus it and I didn't want to tie up a table. (Mistake right there) Anyway, we waited another five minutes or so and then asked our waitress if she could check on our shake. She was very short with me, said they were slammed with the drive-thru and half price shake special and basically dismissed me. Long story short, 30 minutes later my husband told the manager how long he had been waiting and he took care of it. I don't really feel a coupon for a free shake on the next visit is good enough, he should have comped us for that one but I guess not everyone is well trained when it comes to customer service. There are many good burger places in this area and someone else will get our business next time.
(2)
Shannon W.
I was impressed with the prices, but the food is average at best. I was very disappointed with the cleanliness. We stepped into the restaurant when it was raining and I understand that the floors may be slippery when wet; however, my shoes were dried on the carpet coming in and every floor from the door to the table to the toilet was greasy slippery. We were there for a while and it was just as slippery leaving the restaurant. The fries were nice and crispy shoestring fries. The mini burgers were ok taste, but greasy. Also, instead of making them small, they simply cut a square burger in half so it's a triangle in a mini bun. The little triangle burger sticks out the sides and yet leaves some of the bun without meat. Their onions on the burgers are finely chopped which I really like. My husband ordered the club and it was your average club. He didn't like the fries. We had a great server and the service was good. One of the servers had a shirt that didn't cover that tattoo on top of her pants in the back. She kept having to pull it down in back which was distracting. Would I go back? I would like to try their breakfast on a non-rainy day to see how that is and whether the floor was wet from water or just greasy.
(2)
Anthony F.
Steak and Shake just doesn't "do it" for me. We were seated quickly and the waitress was very friendly and competent. I ordered the Dbl Wisconsin burger with Fries covered in cheese and bacon. The food was fresh but nothing special...
(3)
Gina G.
Milk shake made with a mix, or maybe the ice cream is. Whichever, there was gritty powder in my shake. How hard is it to make ice cream or shakes from scratch, there are only a few ingredients in either of them. Or maybe I should say there SHOULD only be a few ingredients.
(2)
GD C.
Haven't been to others of this chain but it seems decent quality and the prices were better than similar places we have seen.
(4)
Tim G.
HORRIBLE!!!! SHAME ON THE STAFF SHAME ON THE MANAGEMENT!!!!!! Then when we finally said something it went from BAD TO WORSE!!!!! We were a party of 7. we stepped in at 6:15 pm and the person seating us said it will be around 5 minutes I said no problem. The store was at about 80% full at that time. 40 minutes later (which was my fault for not leaving, I admit) I then bagan to say ok just splitus up 4 and 3 so we can eat. He said ok. 20 more minutes and we were seated. Now we have already been there for 1 hour. When we sat down it was 10 minutes before a waitress came by, we got our drinks with so little ice that within 5 minutes it was melted. we asked for a cup of ice, she brought one cup. The little paper place mats had an ad on it so when i picked it up there was a 6 inch hair on the tableand red drink stains.... We sat and waited and waited, finally we noticed that everyone around us was complaining to the manager. then total starangers began to speak to us fromother tables and asked us how long we had waited. It had become so silly by this time that when someone would come into the seating area others would warn them with "good luck getting food here' or "get out while you can" so i finally asked for a manager and he was very nice and polite and apologetic, but it still didn't change anything. I told him we walked in at 6:15 pm and he looked back at the clock and it was 8:00PM!!!!! he came to our table 4 time within the next 15 minutes and finally told us they were putting the fries on our plates. it was a lie 10 mwent by and they brought out the food and the fries were cold. we never complained about the food at that time we just ate it but it was not good. This was our first trip to this store. we had moved up to the area from Chattanooga and dined regularly at the steak and shake down there. The one in Chattanooga was wonderful. Oh and the 3 folks from our party sitting at the other table got their food in 30 minutes we got ours in 1 HOUR from the time we had ordered!!! they were finished eatingwhen we got our meal. We have now been in the store 2 hours. Here is where it went from BAD to WORSE. I was certain that the manager was not going to charge us for the meal. 5 other families in that store had the manager at their tables fuming mad..... but to my surprise he camby and handed us the bill, close to 50 bucks! and his offer was would you like a free milkshake?????? I said I dont have time to wait on a free milkshake!!!! We took our bill and walked up to the counter to pay and GUESS WHAT??? WE WAITED ANOTHER 5 MINUTES TO GET SERVED AT THE REGISTER. I was waiting for the man at the register to say "How was everything?" But he didn't he just said "hey man how's it goin?" so I said I was doing fine till I walked in this place." he said "YEAH, ME TOO!".........I began to tell him what all had happened and hcut me off and said "here let me offer you a coupon of your next visit!" WHAT??!!??!! I handed him the money and said "Keep the coupons, there will not be a next visit!" UNBELIEVABLE!!!!!! and UNACCEPTABLE!!!!!!!
(1)
Walter C.
This location recently changed management/owners and the service is just horrible now. Our family of five has visited the restaurant a lot over the years. This visit was about noon on Saturday and we had no wait to be seated but it took over 20 minutes before anyone came to our table. After ordering it took an eternity to get our food. We have had poor service since this company took over. Almost all the staff is new. I am seriously considering never ever returning. The gentlemen next to us had the same experience. Hopefully they will straighten this out because with all the options in west Knoxville I don't see how they can survive.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Outdoor Seating : No Has TV : No Drive-Thru : Yes
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Jason C.
This was our first time and it was good. The Frisco was great and the kids enjoyed their chicken fingers.
(4)Bob B.
The place has great food, which has the downside of attracting an occasionally overwhelming number of customers. However, with conscious servers like Kaleb keeping you in the loop on your food status the wait is manageable.
(4)A M.
We went to this location on Thursday evening. We arrived at 5:05 pm. I know the exact time because of a remark my husband made. We walked in and waited a few minutes and then had to ask to be seated. Sat at the table for almost 15 minutes before I got up and asked if we could get service. There were 5 people in the soda fountain area that were just standing around doing nothing. Finally got service and food arrived in a reasonable time. Since the new management took over a few months back this place has gone down hill drastically. When you ask for onion your slices are so thin you can see through them and there might be two small pieces (rings) not slices on the sandwich. We had to ask for refills several times. We were there over an hour. Remind you the place was not busy, and the table next to us was dirty when we got there and was still dirty when we left. We have always loved eating at Steak and Shake but we are so disappointed in the new management and staff. Most if not all the former workers who were long time employees are gone. The new employees and current ones do not take pride in their work or their store. They will begin serving breakfast soon and begin opening for 24 hours soon. I hope the breakfast tables are cleaned before the supper crowd gets there and that the super dishes are cleaned before the breakfast crowd shows up. Really with all the wait staff that was standing around service should have been fabulous and tables cleaned immediately. I won't get started on the restrooms! As they say. Straighten up Steak and Shake or you will be history in Turkey Creek.
(2)Linda W.
We like to come here after taking our Grandson to movies at Turkey Creek. We like their burgers and fries and the shakes are always very good. However, often times the wait for service is unacceptable. I understand they get slammed at times when it's busy times, but at times we have waited 40 minutes to an hour to get our order and sometimes 20 minutes just to get the bill. Today was another unacceptable situation. Late lunch, 3:00 time frame, initially our waitress was great, didn't have to wait long for our order, everything was very good. When she came back to check on us I ordered a chocolate shake to go, no problem, she said she would put the order in so it would be ready for when we were ready to leave. My husband got up to pay at the counter while we finished up, waited five minutes more at the table, then decided they would need to bus it and I didn't want to tie up a table. (Mistake right there) Anyway, we waited another five minutes or so and then asked our waitress if she could check on our shake. She was very short with me, said they were slammed with the drive-thru and half price shake special and basically dismissed me. Long story short, 30 minutes later my husband told the manager how long he had been waiting and he took care of it. I don't really feel a coupon for a free shake on the next visit is good enough, he should have comped us for that one but I guess not everyone is well trained when it comes to customer service. There are many good burger places in this area and someone else will get our business next time.
(2)Shannon W.
I was impressed with the prices, but the food is average at best. I was very disappointed with the cleanliness. We stepped into the restaurant when it was raining and I understand that the floors may be slippery when wet; however, my shoes were dried on the carpet coming in and every floor from the door to the table to the toilet was greasy slippery. We were there for a while and it was just as slippery leaving the restaurant. The fries were nice and crispy shoestring fries. The mini burgers were ok taste, but greasy. Also, instead of making them small, they simply cut a square burger in half so it's a triangle in a mini bun. The little triangle burger sticks out the sides and yet leaves some of the bun without meat. Their onions on the burgers are finely chopped which I really like. My husband ordered the club and it was your average club. He didn't like the fries. We had a great server and the service was good. One of the servers had a shirt that didn't cover that tattoo on top of her pants in the back. She kept having to pull it down in back which was distracting. Would I go back? I would like to try their breakfast on a non-rainy day to see how that is and whether the floor was wet from water or just greasy.
(2)Anthony F.
Steak and Shake just doesn't "do it" for me. We were seated quickly and the waitress was very friendly and competent. I ordered the Dbl Wisconsin burger with Fries covered in cheese and bacon. The food was fresh but nothing special...
(3)Gina G.
Milk shake made with a mix, or maybe the ice cream is. Whichever, there was gritty powder in my shake. How hard is it to make ice cream or shakes from scratch, there are only a few ingredients in either of them. Or maybe I should say there SHOULD only be a few ingredients.
(2)GD C.
Haven't been to others of this chain but it seems decent quality and the prices were better than similar places we have seen.
(4)Tim G.
HORRIBLE!!!! SHAME ON THE STAFF SHAME ON THE MANAGEMENT!!!!!! Then when we finally said something it went from BAD TO WORSE!!!!! We were a party of 7. we stepped in at 6:15 pm and the person seating us said it will be around 5 minutes I said no problem. The store was at about 80% full at that time. 40 minutes later (which was my fault for not leaving, I admit) I then bagan to say ok just splitus up 4 and 3 so we can eat. He said ok. 20 more minutes and we were seated. Now we have already been there for 1 hour. When we sat down it was 10 minutes before a waitress came by, we got our drinks with so little ice that within 5 minutes it was melted. we asked for a cup of ice, she brought one cup. The little paper place mats had an ad on it so when i picked it up there was a 6 inch hair on the tableand red drink stains.... We sat and waited and waited, finally we noticed that everyone around us was complaining to the manager. then total starangers began to speak to us fromother tables and asked us how long we had waited. It had become so silly by this time that when someone would come into the seating area others would warn them with "good luck getting food here' or "get out while you can" so i finally asked for a manager and he was very nice and polite and apologetic, but it still didn't change anything. I told him we walked in at 6:15 pm and he looked back at the clock and it was 8:00PM!!!!! he came to our table 4 time within the next 15 minutes and finally told us they were putting the fries on our plates. it was a lie 10 mwent by and they brought out the food and the fries were cold. we never complained about the food at that time we just ate it but it was not good. This was our first trip to this store. we had moved up to the area from Chattanooga and dined regularly at the steak and shake down there. The one in Chattanooga was wonderful. Oh and the 3 folks from our party sitting at the other table got their food in 30 minutes we got ours in 1 HOUR from the time we had ordered!!! they were finished eatingwhen we got our meal. We have now been in the store 2 hours. Here is where it went from BAD to WORSE. I was certain that the manager was not going to charge us for the meal. 5 other families in that store had the manager at their tables fuming mad..... but to my surprise he camby and handed us the bill, close to 50 bucks! and his offer was would you like a free milkshake?????? I said I dont have time to wait on a free milkshake!!!! We took our bill and walked up to the counter to pay and GUESS WHAT??? WE WAITED ANOTHER 5 MINUTES TO GET SERVED AT THE REGISTER. I was waiting for the man at the register to say "How was everything?" But he didn't he just said "hey man how's it goin?" so I said I was doing fine till I walked in this place." he said "YEAH, ME TOO!".........I began to tell him what all had happened and hcut me off and said "here let me offer you a coupon of your next visit!" WHAT??!!??!! I handed him the money and said "Keep the coupons, there will not be a next visit!" UNBELIEVABLE!!!!!! and UNACCEPTABLE!!!!!!!
(1)Walter C.
This location recently changed management/owners and the service is just horrible now. Our family of five has visited the restaurant a lot over the years. This visit was about noon on Saturday and we had no wait to be seated but it took over 20 minutes before anyone came to our table. After ordering it took an eternity to get our food. We have had poor service since this company took over. Almost all the staff is new. I am seriously considering never ever returning. The gentlemen next to us had the same experience. Hopefully they will straighten this out because with all the options in west Knoxville I don't see how they can survive.
(2)