Poor service. Poor food. I'll not be back. I've been to this Chili's a few times to try to give it a chance. Unprofessional and poor. A waitress should never yell to a hostess that she no longer wants people in her area. Do you not want to work? I was confused and felt uncomfortable. It was a Friday night. I do understand the rush, but I just got here. I did not know if I should sit down or just leave. The hostess sat us anyway and took our drink order to try to ease the mood. She was great. Another waitress came over to work in the area. It took her a long time before she got to our food order. She rarely came to our table. When we were ready to go, it took a while to get her to come to us. Guacamole turkey burger was extremely salty. It was to the point where you couldn't eat it. I understand it would be sloppy burger, but not to the point it dissolved in my hand. Gross. If you get better service than me, more power to you.
(1)
Andrew C.
We've never had a bad experience here until last night. When we got there, the hostess asked us how many but never took down our name. She just told us to wait because there were no seats at the bar, even though we didn't ask to sit at the bar. After waiting for at least 10-15 minutes, I went up to the hostess to see how much longer. She asked for our name, which she never took. She was rude and had a sour attitude. She didn't seem like she cared about any of the customers. We realized that the groups that came in after us would be seated before us, so we decided to leave. We'll probably be back, but we hope that same hostess won't be there.
(1)
Jenny C.
This is my home Chili's, and the service is regularly prompt, friendly, and efficient. The call-ahead option works well, and the new skillet selections on the menu, particularly the cheesy jalapeño cornbread, is great!
(4)
Justin F.
Don't waste your time going to the hixson chilis. We were told there Would be a 20-25 minute wait. So we stand in there waiting for 25 minutes and the entire time there was several booths and tables open while the lobby was filled with people waiting to be seated. We get to our seat and waited 15 minutes before someone got our drink order. Our waitress was extremely rude, the appetizer tasted like it had been sitting out for at least 30 minutes. The chicken was over cooked and the fries were very cold. We have had bad service here before but after tonight we will NEVER be back!!!!
(1)
Amanda D.
Let's be honest: the only reason I even let my family bring me here when I visit is because 2 for 1 drinks are a thing. I'll let this scenario tell the story. My two beautiful margaritas arrive on the table. Somehow the rest of my family has straws. I search all over the table for one. My dad tells me it's in the napkin wrapped utensils, then comments, "you must not go to Chili's often." No. No I do not. So why are you reviewing it then, snot? (I am emulating my mom here I'm sure.) Well let's see, when you live on this side of the river and your parents do not wish to return back downtown, you are not left with many options for that sit down family experience, and like I said, 2 for 1. The food sucks of course. I used to love their black bean burger when I was a vegetarian but that was because there really were no other choices at the time for such things. The prices are high and the food is MEH. I tend to get a sandwich because how can you screw up grilling chicken and then putting cheese and lettuce on a bun. Sure it's not mindblowing and it could sure as hell use spices other than salt but it works. And their fries would actually be okay if they weren't trying to cure you with their salt content either. But holy cow the service here is awful. AWFUL. We showed up around like 7:45 ON A WEDNESDAY and had to wait. If you are at all familiar with this area on a Wednesday , it is so dead. But we had to wait for a table and there were plenty of empty tables so clearly they don't feel like having their employees make a living. Then we waited some more, at this point it is almost 8, and finally got to order drinks. Waited more. Eventually ordered. Waited more. I looked around, the 50% of tables that did have customers that were near our table were nearly done with food or had boxes sitting there before they were leaving. We didn't get home until 9:15. It was kind of ridiculous for FREAKIN CHILIS you know. When we were leaving my mom was asking when I was going back to Atlanta and saying I need to stay hahahaha I need to stay away from Chili's actually.
(2)
Jess M.
Great food and excellent service. Get a margarita and try the grilled chicken. The bartenders are very friendly and enjoy having conversations if you feel like chatting. If not, they leave you alone. It's a very well run place, but I think most Chili's have good service.
(3)
Patrick G.
For awhile I as turned off of Chili's. The food was blah, the service was meh, I just didn't want to go there. Since the revamp of the menu and the addition of the table kiosk, I have had nothing but great experiences. I have been three times in the last two months and every time has been exceptional. The service has been fast and friendly, the food has been perfect.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes
Kim S.
Poor service. Poor food. I'll not be back. I've been to this Chili's a few times to try to give it a chance. Unprofessional and poor. A waitress should never yell to a hostess that she no longer wants people in her area. Do you not want to work? I was confused and felt uncomfortable. It was a Friday night. I do understand the rush, but I just got here. I did not know if I should sit down or just leave. The hostess sat us anyway and took our drink order to try to ease the mood. She was great. Another waitress came over to work in the area. It took her a long time before she got to our food order. She rarely came to our table. When we were ready to go, it took a while to get her to come to us. Guacamole turkey burger was extremely salty. It was to the point where you couldn't eat it. I understand it would be sloppy burger, but not to the point it dissolved in my hand. Gross. If you get better service than me, more power to you.
(1)Andrew C.
We've never had a bad experience here until last night. When we got there, the hostess asked us how many but never took down our name. She just told us to wait because there were no seats at the bar, even though we didn't ask to sit at the bar. After waiting for at least 10-15 minutes, I went up to the hostess to see how much longer. She asked for our name, which she never took. She was rude and had a sour attitude. She didn't seem like she cared about any of the customers. We realized that the groups that came in after us would be seated before us, so we decided to leave. We'll probably be back, but we hope that same hostess won't be there.
(1)Jenny C.
This is my home Chili's, and the service is regularly prompt, friendly, and efficient. The call-ahead option works well, and the new skillet selections on the menu, particularly the cheesy jalapeño cornbread, is great!
(4)Justin F.
Don't waste your time going to the hixson chilis. We were told there Would be a 20-25 minute wait. So we stand in there waiting for 25 minutes and the entire time there was several booths and tables open while the lobby was filled with people waiting to be seated. We get to our seat and waited 15 minutes before someone got our drink order. Our waitress was extremely rude, the appetizer tasted like it had been sitting out for at least 30 minutes. The chicken was over cooked and the fries were very cold. We have had bad service here before but after tonight we will NEVER be back!!!!
(1)Amanda D.
Let's be honest: the only reason I even let my family bring me here when I visit is because 2 for 1 drinks are a thing. I'll let this scenario tell the story. My two beautiful margaritas arrive on the table. Somehow the rest of my family has straws. I search all over the table for one. My dad tells me it's in the napkin wrapped utensils, then comments, "you must not go to Chili's often." No. No I do not. So why are you reviewing it then, snot? (I am emulating my mom here I'm sure.) Well let's see, when you live on this side of the river and your parents do not wish to return back downtown, you are not left with many options for that sit down family experience, and like I said, 2 for 1. The food sucks of course. I used to love their black bean burger when I was a vegetarian but that was because there really were no other choices at the time for such things. The prices are high and the food is MEH. I tend to get a sandwich because how can you screw up grilling chicken and then putting cheese and lettuce on a bun. Sure it's not mindblowing and it could sure as hell use spices other than salt but it works. And their fries would actually be okay if they weren't trying to cure you with their salt content either. But holy cow the service here is awful. AWFUL. We showed up around like 7:45 ON A WEDNESDAY and had to wait. If you are at all familiar with this area on a Wednesday , it is so dead. But we had to wait for a table and there were plenty of empty tables so clearly they don't feel like having their employees make a living. Then we waited some more, at this point it is almost 8, and finally got to order drinks. Waited more. Eventually ordered. Waited more. I looked around, the 50% of tables that did have customers that were near our table were nearly done with food or had boxes sitting there before they were leaving. We didn't get home until 9:15. It was kind of ridiculous for FREAKIN CHILIS you know. When we were leaving my mom was asking when I was going back to Atlanta and saying I need to stay hahahaha I need to stay away from Chili's actually.
(2)Jess M.
Great food and excellent service. Get a margarita and try the grilled chicken. The bartenders are very friendly and enjoy having conversations if you feel like chatting. If not, they leave you alone. It's a very well run place, but I think most Chili's have good service.
(3)Patrick G.
For awhile I as turned off of Chili's. The food was blah, the service was meh, I just didn't want to go there. Since the revamp of the menu and the addition of the table kiosk, I have had nothing but great experiences. I have been three times in the last two months and every time has been exceptional. The service has been fast and friendly, the food has been perfect.
(4)