Went through the drive thru. The man couldn't hear me, so I had to yell my order. When I received my breakfast sandwich, it was drenched in butter. I couldn't eat it. My coffee tasted like cold hot chocolate and was very thick. I got a small and still couldn't stomach the whole thing.
(2)
Chase C.
Worst customer service in Columbia! Wrong order three times. Unfriendly staff and no apology for the multiple errors. They just bickered back and forth between the employees working behind the counter. It's a shame that customers have to witness this kind of culture.
(1)
James M.
Seriously, there's 3 people in the store. How the F do you screw up a simple order so badly.
(3)
Brandon M.
To echo many of the reviews here, this location is terrible. The service varies from morning to morning even though the same people are working. Everyone looks as sleepy as they probably are and this is from a drive-thru perspective. They are slow. Medium hazelnut coffee with cream apparently means medium hazelnut coffee with cream and extra sugar. I tried the breakfast once. It was deplorable. I will be finding another location to buy coffee from. I hear the Krispy Kreme across the street is much better.
(1)
Colleen F.
Worst customer service ever! The staff is extremely rude and painfully slow & they mess my coffee up at least two mornings a week.
(1)
Jon M.
I swear to god these must be the most incompetent people I have ever met working a drive through. You tell them "large iced coffee, cream and sugar" and it's like the message does not enter their ears and travel to their brains. They will say "okay so I have you down for a small hot coffee, skim milk and splenda?" I wish I were making this up but sadly I'm not. You'll tell them your order 12 times and it only gets more wrong. But honestly this must be a magical place because somewhere in between ordering my coffee and pulling up to the window, I wind up in a whole new dimension where apparently I ordered something completely different. That's amazing! But also a huge inconvenience because now I have to tell these people my order 40 more times to convey my simple request. Holy crap 0/10 would not recommend, ever. Christ almighty it's bad
(1)
MsToya H.
First let me say that I LOVE Dunkin Donuts so it pains me to write this review. My suggestion is to hire more staff, fix the speaker system and offer specials! They're right off the interstate so the business should be booming. They're always out of products day after day and blame the delivery truck. No excuses for poor customer service. Best thing is to go inside and ask for Toya or the young guy with the dreads. Very nice people
(3)
Anthony N.
Even though there is a drive thru, I decided to come inside to place my breakfast order... One half-dozen blueberry donuts, an XL Dunkaccino, and an XL coffee with toasted almond flavor. Not too complicated, right? Well... Tyesha the cashier put my order in and handed me my half-dozen. I stepped to the side and waited for my two drinks. The "barista" grabbed the smallest cup and was about to prepare my Dunkaccino... "Oh--excuse me. I had an extra large." "Ummm, the only sizes for the Dunkaccino are small and medium." ... I looked at my receipt, which I clearly was charged for an XL on both drinks. And I looked at the wall menu, which indicated the Dunkaccino can be bought in S, M, L, and XL. The "barista" looked at the cashier, who was nodding and said "Just fill up the XL cup with large, and add some more to it". So she finished my drink, but apparently thought I was lying? It didn't help that three other people behind me were served and got out quickly. Taste-wise, it was decent and all standard (as expected).
(2)
Daniela J.
Avoid this Dunkin Donuts if possible. They never have the staples on hand like the Old Fashion donut!!!!! And the service is super slow!!
(2)
Sterling D.
Avoid at all costs! This location is hard to get to on a busy street. Their drive thru clerk snatches your debit card out of your hand and Dunkin Donuts staples are never in stock. Management is pompous and arrogant and takes months...literally months to answer to you only to be condescending to you when they finally decide to contact you.
(1)
Mark K.
I have been to this location three times. I must be stupid. They are always out of food that is listed on the menu. The ice coffee drinks taste off. Next time it's the drive thru at KK.
Stephanie H.
Went through the drive thru. The man couldn't hear me, so I had to yell my order. When I received my breakfast sandwich, it was drenched in butter. I couldn't eat it. My coffee tasted like cold hot chocolate and was very thick. I got a small and still couldn't stomach the whole thing.
(2)Chase C.
Worst customer service in Columbia! Wrong order three times. Unfriendly staff and no apology for the multiple errors. They just bickered back and forth between the employees working behind the counter. It's a shame that customers have to witness this kind of culture.
(1)James M.
Seriously, there's 3 people in the store. How the F do you screw up a simple order so badly.
(3)Brandon M.
To echo many of the reviews here, this location is terrible. The service varies from morning to morning even though the same people are working. Everyone looks as sleepy as they probably are and this is from a drive-thru perspective. They are slow. Medium hazelnut coffee with cream apparently means medium hazelnut coffee with cream and extra sugar. I tried the breakfast once. It was deplorable. I will be finding another location to buy coffee from. I hear the Krispy Kreme across the street is much better.
(1)Colleen F.
Worst customer service ever! The staff is extremely rude and painfully slow & they mess my coffee up at least two mornings a week.
(1)Jon M.
I swear to god these must be the most incompetent people I have ever met working a drive through. You tell them "large iced coffee, cream and sugar" and it's like the message does not enter their ears and travel to their brains. They will say "okay so I have you down for a small hot coffee, skim milk and splenda?" I wish I were making this up but sadly I'm not. You'll tell them your order 12 times and it only gets more wrong. But honestly this must be a magical place because somewhere in between ordering my coffee and pulling up to the window, I wind up in a whole new dimension where apparently I ordered something completely different. That's amazing! But also a huge inconvenience because now I have to tell these people my order 40 more times to convey my simple request. Holy crap 0/10 would not recommend, ever. Christ almighty it's bad
(1)MsToya H.
First let me say that I LOVE Dunkin Donuts so it pains me to write this review. My suggestion is to hire more staff, fix the speaker system and offer specials! They're right off the interstate so the business should be booming. They're always out of products day after day and blame the delivery truck. No excuses for poor customer service. Best thing is to go inside and ask for Toya or the young guy with the dreads. Very nice people
(3)Anthony N.
Even though there is a drive thru, I decided to come inside to place my breakfast order... One half-dozen blueberry donuts, an XL Dunkaccino, and an XL coffee with toasted almond flavor. Not too complicated, right? Well... Tyesha the cashier put my order in and handed me my half-dozen. I stepped to the side and waited for my two drinks. The "barista" grabbed the smallest cup and was about to prepare my Dunkaccino... "Oh--excuse me. I had an extra large." "Ummm, the only sizes for the Dunkaccino are small and medium." ... I looked at my receipt, which I clearly was charged for an XL on both drinks. And I looked at the wall menu, which indicated the Dunkaccino can be bought in S, M, L, and XL. The "barista" looked at the cashier, who was nodding and said "Just fill up the XL cup with large, and add some more to it". So she finished my drink, but apparently thought I was lying? It didn't help that three other people behind me were served and got out quickly. Taste-wise, it was decent and all standard (as expected).
(2)Daniela J.
Avoid this Dunkin Donuts if possible. They never have the staples on hand like the Old Fashion donut!!!!! And the service is super slow!!
(2)Sterling D.
Avoid at all costs! This location is hard to get to on a busy street. Their drive thru clerk snatches your debit card out of your hand and Dunkin Donuts staples are never in stock. Management is pompous and arrogant and takes months...literally months to answer to you only to be condescending to you when they finally decide to contact you.
(1)Mark K.
I have been to this location three times. I must be stupid. They are always out of food that is listed on the menu. The ice coffee drinks taste off. Next time it's the drive thru at KK.
(1)