Been there once and learned my lesson. From start to finish was a bad experience. The entire time we didin't know who our server was.One to take the order, another to bring drinks and a whole new one to bring the food. The wings I thought came with celery and carrots and so they did, 40 minutes after the wings and three requests. For some reason it was real tough time getting nother beer. No problem ordering it but each one of our many servers was gonna "check" on it and the worst part is you see it waiting for you at the bar. I ordered boneless wings and about 10 minutes later my girlfriend met us and ordered a faltbread. She got hers and needless to say I never did get mine. I hate servers that don't write orders down. Oh haha haha I remember all my orders. No sweetheart you don't. As far as the loud, WOW. I get it's a sportsbar and should be loud (with games and sport things) not pop music. It's an open space and echos come on now. While there the temp was cold. We satright by the vent so it blew right on us. The bathroom is by the entrance so everytime I went I got greeted all over again. Thanks for coming. Hope you come back. Can't please everyone I saw a review here that the woman was too hot so I'll go with that Now the final thing is why is the entrance in the back of the building. You park and have to walk around the building . This building did not exist so why build it this way. Yes you can make delv in the back (or what is now the front) Long story short I went, I tried and now I know. Thanks but no thanks.
(1)
T S.
Wow! Don't know where to being... but I know we will never eat here again! Worst service EVER! Horrible service and cold food. Would not go back if it was free!
(1)
C. S.
I am familiar with BW3 from years ago in my hometown when they were Buffalo Wild Wings and Wek (wek was a word they made up for the third W and I think referred to the appetizers). They have maintained their standards over the years as only the successful chains do. Best wings ever As I always say, I prefer to frequent local business owners as their money stays here and we need better restaurant and tavern venues in Central PA. The food is quite good, selection, quality, hot when served, and attentive staff and management. Impressive but very pricey. The atmosphere is weird compared to their older venues as the lighting is obtrusive and with the high ceilings I feel like I am in a smaller version of my high school gymnasium. The TVs are excessive, we had 2 or 4 tvs right above my table showing the same basketball game. Their older locations had the lighting muted which was much more comfortable and actually highlighted fewer larger TVs. Much more comfortable. Overall, like the food and beer selections, think they are too high priced and I did not feel comfortable with the intense lighting. Atmosphere matters to me. If money is no matter, the food was quite good. I would give it a 4, but I hate to be a fan of a chain. C'mon locals. Take note, improve, or these places will close you down. People pack in here in spite of the high prices, they want quality, which lacks in some local competitors. Also, they do have some choices for those who require healthy diets which is severely lacking in Central PA taverns and most restaurants.
(3)
Alexis R.
I have never had a bad experience at any BWWs. It's a great atmosphere if you like sports and if you don't they have great wings. My favorite flavor a are the Spicy Garlic, Hot BBQ and Parm Garlic. I was with a. Group and we went for Boneless wing night, boneless aren't my favorite but I can manage. The 5 of us are for under 30 dollars, so it was definitely worth it the trip. Play the trivia game for something to do for fun.
(5)
Ken L.
Great wings! We has an issue getting service, but they made it wright. Nonetheless, i had to ask... Once we got service, it was great! Good beer on tap! Out of fried pickles... Really?
(3)
Rob K.
Can't beat getting stuffed on fried chicken and beer.
(4)
Steve C.
I really enjoyed the mild wings you can get all drums unlike hooters they don"t charge a dollor for 10 i went on tues 60 cent wings ill go back next tuesday great service and i had the wings cooked longer since i like then crispty..they offererd me any 6 simples os sauce with fries to dip in to the hot was too much for me ill stick with mild.
(5)
Karen C.
After having a bad experience when this location first opened, we thought we'd give them another try. Went in on a Monday night- there were about 4 tables seated in the whole place with almost that many servers standing around. Despite this, we waited a few minutes to be greeted, then our server was slow taking our order, barely checked on us, and was slow checking us out. Our food was received in a reasonable time frame and the quality was adequate. I was very pleased with the tenderness of my grilled chicken, though our meals overall were nothing spectacular. What really ruined the experience were the number of empty tables left sitting with trash and dirty dishes on them. Two parties left shortly after we arrived and their tables remained uncleared almost an hour later. Meanwhile, we spent the entire meal listening to one server's cell phone dinging frequently as she texted away while all the servers carried on indiscreet personal conversations as they wrapped silverware at the table next to us. Given how they handled cleanliness in their dining area, it's scary to imagine how gross the kitchen may be! Needless to say, between the extremely unprofessional staff and dirty facility, we will not be back.
(1)
Memo M.
Fun to be here with friends and if you get the challenge it will be awesome night ever Try the all new marrocan Fire wings really delicious I never thought it would be so delicious like that
(5)
David J.
This is a typical BWW. The prices are pretty high for what you get but if you have ever been to one before, you know what to expect. One thing that disturbed me about this visit is that the kitchen staff don't seem to know how to count wings. Somehow 15 wings translates to 12. My waitress was very quick to resolve the situation however. The wait staff did a great job and the food though pricey was very good.
(3)
Mrs M.
This was our (hubby & I) 1st time visiting this chain. Based on last night's visit, it will be our last. We tried it, didn't like it so on to the next one.... Our server Ashley, was nice and did her job very well. She had no problems accepting our requests, especially when I asked to turn down the temperature. It was so cold in our area, with the vents flowing directly towards our table. Other than her service and the Buzztime trivia game, the food ruined our experience. Honestly, I've had better tasting wings from Rutters. The worst Spinach Artichoke dip I've ever eaten. My hubby did like the taste of his wings but thought for a well known place like BW3, the size of wings would've have been somewhat bigger.
(2)
John L.
Pretty much what you'd expect in a sports bar/wing place. If you're familiar w/BWW it's just that. That said, hey....if you like Beer, Wings and Big Screens everywhere to watch the games, then this is your place. Service needs improvement but it's new and likely still working out the kinks. Been here few times and seems to be slowly progressing. I get what I need regardless even if I have to get up (they hate that btw..:-). Either way, it works out.- Good joint and for a BWW, kinda cozier then the typical sports warehouses. Glad we finally have one in Lancaster.
(3)
Hilary D.
I didn't even want to give this place one star. Horrible service, food was even worse. Ordered two beers for me and my boyfriend..waited and waited and waited for the waitress to finally take our food order. We both ordered a pepperjack steak wrap and each ordered a side of snack size wings. I ordered Parmesan garlic and he ordered the Asian zing. Took a while to get our food and we took one bite of the wrap and all we could taste was SALT. SO MUCH SALT.it was disgusting. Not to mention the steak, cheese sauce and lettuce were hardly able to distinguish between. Which is so gross. The wings were slimy and undercooked...so disgusting. We paid for the beers and left. Never again Their kitchen needs a serious change.
(1)
Bree T.
My boyfriend and I thought this would be a nice place to grab a bite to eat before work. Boy were we wrong. The food was okay nothing spectacular just your average wings. The service is what got us the most. The whole time we were there our waitress gave us an attitude. When we got the bill we noticed she charged both of us $2 for water. We told her about it and she took it off. We paid are bill and left. Needless to say I don't think we will be coming back again.
(2)
Chawna G.
I've been to a lot of BWW and this by far is the worst. The service is decent, the drinks are good, the issue is the kitchen. Every time I come Here I have to send my food back because it's either not cooked all the way or its just thrown on the plate. Let me add that I order Salads and my boyfriend gets burgers. How can you mess that up? Either the meat isn't done, or its just thrown on lettuce. No carrots, no nothing. I have yet to receive an entree that meets the description. If you just want wings and drinks then look no further but if you want more go somewhere else.
(2)
Steve S.
Great wings. Came in on a Monday night to watch football game. Great service. Waiter did a great job. The dry rub buffalo flavor is great. The medium wings had a great flavor. The staff took care of me so I did not want for nothing. The Manager came by to check on me. Great place recommend it!
(5)
Joseph M.
I, too, always loved the food at BW3 (before they altered their name), so I was excited they finally made it to the area. As with so many chain restaurants, they have made the mistake of only building one location, and placing it in the East end of town, as if they never actually experienced the traffic on Market Street or 30. I complained to them with no response. That said, my first experience there was OK. It was relatively crowded, but to be expected because York Countians always flock to new chain places. We had a party of 8, but got seated fairly quick. Service was decent, not too long of a wait for food. As already noted, the sound of all the different events on TV, combined with music, is a sensory overload, and it is loud!! We asked them to turn the speakers down a bit, but they said management and corporate frown on that. Funny, I never noticed that problem at other locations in OH or IN. I can't say I remember the temperature being a problem. A few weeks ago, we went there again after 8:30 on a Saturday night. There Was maybe one other party waiting for a table. There were 6 in our party, and they told us it would be an hour or more for a table. I asked why, and they told me there was some fight on TV and people weren't leaving. I told them to tell people to go home and watch the fought, it's a restaurant, not a living room. Funny though, I saw a few empty tables that we could gave been seated at. Disgusted, we left and went across the parking lot to Applebee's, which will be the subject of an entirely other review!
(3)
Syd S.
Bad service and food was even worse. Some wing orders were fresh and some were not. Nothing like a cold wing. (Vomit) 2 visits in 2 weeks and it didn't change. They shorted us a total of 3 wings on the first visit and 5 on the 2nd. Wrong dressings, no blue cheese/celery delivered, just a total mess. I should have noticed that the place is not busy on a Friday or Saturday night while all other restaurants have a 1 1/2 hour wait. Based on these Yelp reviews and my experience, I would probably wait a while to see if they change out management to people that know how to manage a restaurant. I'll wait a couple of months and give it another try. If you do go, count your wings, insist on quality food and get a manager if you don't.
(1)
Jason R.
Wow never been so insulted ...we ordered food after waiting a while...my lady ordered a BLT.... got old ass fries and no bacon on the BLT....BLT means bacon lettuce tomate....she got a LT...lol The NEW kitchen manager came over and asked "would u like anything else" no u idiot i came here to eat but i dont want any food!!! The best servers are christina and maddie..if u get any one else just leave...lol Good luck
(1)
Gary D.
No real craft beers , ok service , ok tasting food . Much better in this area for beer and food.
(2)
Jacob S.
Just like every other B-Dubs but still a great place for wings, beer, and a game.
(4)
Dew I.
Been here 4 times already, and will definitely comes back. They have happy hours from 5:00pm to 7:00pm. The Wings was pretty good, so far my favorite sauce is the mango habanero sauce and my husband always stick to the blazin sauce, which is their hottest and spiciest sauce. I don't have any issue with the service, the waiters are always friendly and informative and the waiting time are reasonable.
(4)
Mary H.
The ongoing terrible services seems to be the primary theme of an experience at Buffalo Wild Wings in York. In this review, I'd like to leave a comment on the food, but seeing how we never actually received any, that's impossible. Sit back and let me tell you about this... My son and I were there on a Thursday evening, having arrived around 5:30 and were seated pretty much immediately. That was where it all started to go downhill. It took nearly 15 minutes for the server to approach our table. By then, we had already decided what we wanted to order, but somehow this surprised our server, and he scrambled to take our order. Then, we waited. And waited. And waited. While we were waiting, I notice that there were many tables of people who were also waiting for their food. And waiting. And waiting. However, it wasn't just ANY waiting...we had the experience of entertainment while waiting. 1. The music. The music so loud that I couldn't hear my adult son across the table. Half the time, I wasn't sure what song was playing because apparently everyone in the huge room were attempting to talk over the music. There's very little barriers for sound, so the noise is intense. (Here's a clue management--turn down the music so people can hear each other.) 2. The temperature of the room. I've been in saunas that weren't that warm. It's November, not the middle of a snowstorm in January. Although I was wearing a long sleeve T-shirt, I pulled up my sleeves. Others at surrounding tables were doing the same. (Here's a clue, management--turn down the heat. Your servers won't be sweating their asses off and your customers won't either. All those people mean increased body heat.) 3. The fire alarm. Did I mention that the fire alarm went off? Yes, alarm, blinking light, the whole thing. To alleviate any fears, someone (not sure who) came on the loud speaker and announced that it was he THOUGHT it was a false alarm, and not to be concerned, that they would keep us updated. Eventually, the alarm stopped, and soon thereafter, the flashing fire alarm light. Oddly enough the fire department never showed up and NO ONE began to move out when the alarm went off. 4. The unsatisfied, HUNGRY customers, leaving in droves. While we were waiting, THREE different tables of people (who didn't have any food) actually got up and left. No clue how long they'd been there. And now, our wait. Right after the server left after taking our order, my daughter sent me a text, so I used the time I received her text to measure how long it took to get our order. After 40 minutes (and several times the server promising us he'd "look into what was taking so long"), someone came to check on us. I told her we'd been waiting 40 minutes. She promised to check on our order. After 50 minutes the manager came to our table. He promised to check on our order. After 60 minutes, we put on our coats and got up from our table and caught the server on our way out. He offered to have the manager comp our meals (what meals???), but at this point, we were hungry, half deaf, and tired of waiting for the promise of food. As we were leaving, the wait at the door for a table had significantly increased. (Gee, with all the people leaving without food, I'm not sure why they couldn't seat the new arrivals.) Do yourself a favor, and skip this place.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : No Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Zi S.
Been there once and learned my lesson. From start to finish was a bad experience. The entire time we didin't know who our server was.One to take the order, another to bring drinks and a whole new one to bring the food. The wings I thought came with celery and carrots and so they did, 40 minutes after the wings and three requests. For some reason it was real tough time getting nother beer. No problem ordering it but each one of our many servers was gonna "check" on it and the worst part is you see it waiting for you at the bar. I ordered boneless wings and about 10 minutes later my girlfriend met us and ordered a faltbread. She got hers and needless to say I never did get mine. I hate servers that don't write orders down. Oh haha haha I remember all my orders. No sweetheart you don't. As far as the loud, WOW. I get it's a sportsbar and should be loud (with games and sport things) not pop music. It's an open space and echos come on now. While there the temp was cold. We satright by the vent so it blew right on us. The bathroom is by the entrance so everytime I went I got greeted all over again. Thanks for coming. Hope you come back. Can't please everyone I saw a review here that the woman was too hot so I'll go with that Now the final thing is why is the entrance in the back of the building. You park and have to walk around the building . This building did not exist so why build it this way. Yes you can make delv in the back (or what is now the front) Long story short I went, I tried and now I know. Thanks but no thanks.
(1)T S.
Wow! Don't know where to being... but I know we will never eat here again! Worst service EVER! Horrible service and cold food. Would not go back if it was free!
(1)C. S.
I am familiar with BW3 from years ago in my hometown when they were Buffalo Wild Wings and Wek (wek was a word they made up for the third W and I think referred to the appetizers). They have maintained their standards over the years as only the successful chains do. Best wings ever As I always say, I prefer to frequent local business owners as their money stays here and we need better restaurant and tavern venues in Central PA. The food is quite good, selection, quality, hot when served, and attentive staff and management. Impressive but very pricey. The atmosphere is weird compared to their older venues as the lighting is obtrusive and with the high ceilings I feel like I am in a smaller version of my high school gymnasium. The TVs are excessive, we had 2 or 4 tvs right above my table showing the same basketball game. Their older locations had the lighting muted which was much more comfortable and actually highlighted fewer larger TVs. Much more comfortable. Overall, like the food and beer selections, think they are too high priced and I did not feel comfortable with the intense lighting. Atmosphere matters to me. If money is no matter, the food was quite good. I would give it a 4, but I hate to be a fan of a chain. C'mon locals. Take note, improve, or these places will close you down. People pack in here in spite of the high prices, they want quality, which lacks in some local competitors. Also, they do have some choices for those who require healthy diets which is severely lacking in Central PA taverns and most restaurants.
(3)Alexis R.
I have never had a bad experience at any BWWs. It's a great atmosphere if you like sports and if you don't they have great wings. My favorite flavor a are the Spicy Garlic, Hot BBQ and Parm Garlic. I was with a. Group and we went for Boneless wing night, boneless aren't my favorite but I can manage. The 5 of us are for under 30 dollars, so it was definitely worth it the trip. Play the trivia game for something to do for fun.
(5)Ken L.
Great wings! We has an issue getting service, but they made it wright. Nonetheless, i had to ask... Once we got service, it was great! Good beer on tap! Out of fried pickles... Really?
(3)Rob K.
Can't beat getting stuffed on fried chicken and beer.
(4)Steve C.
I really enjoyed the mild wings you can get all drums unlike hooters they don"t charge a dollor for 10 i went on tues 60 cent wings ill go back next tuesday great service and i had the wings cooked longer since i like then crispty..they offererd me any 6 simples os sauce with fries to dip in to the hot was too much for me ill stick with mild.
(5)Karen C.
After having a bad experience when this location first opened, we thought we'd give them another try. Went in on a Monday night- there were about 4 tables seated in the whole place with almost that many servers standing around. Despite this, we waited a few minutes to be greeted, then our server was slow taking our order, barely checked on us, and was slow checking us out. Our food was received in a reasonable time frame and the quality was adequate. I was very pleased with the tenderness of my grilled chicken, though our meals overall were nothing spectacular. What really ruined the experience were the number of empty tables left sitting with trash and dirty dishes on them. Two parties left shortly after we arrived and their tables remained uncleared almost an hour later. Meanwhile, we spent the entire meal listening to one server's cell phone dinging frequently as she texted away while all the servers carried on indiscreet personal conversations as they wrapped silverware at the table next to us. Given how they handled cleanliness in their dining area, it's scary to imagine how gross the kitchen may be! Needless to say, between the extremely unprofessional staff and dirty facility, we will not be back.
(1)Memo M.
Fun to be here with friends and if you get the challenge it will be awesome night ever Try the all new marrocan Fire wings really delicious I never thought it would be so delicious like that
(5)David J.
This is a typical BWW. The prices are pretty high for what you get but if you have ever been to one before, you know what to expect. One thing that disturbed me about this visit is that the kitchen staff don't seem to know how to count wings. Somehow 15 wings translates to 12. My waitress was very quick to resolve the situation however. The wait staff did a great job and the food though pricey was very good.
(3)Mrs M.
This was our (hubby & I) 1st time visiting this chain. Based on last night's visit, it will be our last. We tried it, didn't like it so on to the next one.... Our server Ashley, was nice and did her job very well. She had no problems accepting our requests, especially when I asked to turn down the temperature. It was so cold in our area, with the vents flowing directly towards our table. Other than her service and the Buzztime trivia game, the food ruined our experience. Honestly, I've had better tasting wings from Rutters. The worst Spinach Artichoke dip I've ever eaten. My hubby did like the taste of his wings but thought for a well known place like BW3, the size of wings would've have been somewhat bigger.
(2)John L.
Pretty much what you'd expect in a sports bar/wing place. If you're familiar w/BWW it's just that. That said, hey....if you like Beer, Wings and Big Screens everywhere to watch the games, then this is your place. Service needs improvement but it's new and likely still working out the kinks. Been here few times and seems to be slowly progressing. I get what I need regardless even if I have to get up (they hate that btw..:-). Either way, it works out.- Good joint and for a BWW, kinda cozier then the typical sports warehouses. Glad we finally have one in Lancaster.
(3)Hilary D.
I didn't even want to give this place one star. Horrible service, food was even worse. Ordered two beers for me and my boyfriend..waited and waited and waited for the waitress to finally take our food order. We both ordered a pepperjack steak wrap and each ordered a side of snack size wings. I ordered Parmesan garlic and he ordered the Asian zing. Took a while to get our food and we took one bite of the wrap and all we could taste was SALT. SO MUCH SALT.it was disgusting. Not to mention the steak, cheese sauce and lettuce were hardly able to distinguish between. Which is so gross. The wings were slimy and undercooked...so disgusting. We paid for the beers and left. Never again Their kitchen needs a serious change.
(1)Bree T.
My boyfriend and I thought this would be a nice place to grab a bite to eat before work. Boy were we wrong. The food was okay nothing spectacular just your average wings. The service is what got us the most. The whole time we were there our waitress gave us an attitude. When we got the bill we noticed she charged both of us $2 for water. We told her about it and she took it off. We paid are bill and left. Needless to say I don't think we will be coming back again.
(2)Chawna G.
I've been to a lot of BWW and this by far is the worst. The service is decent, the drinks are good, the issue is the kitchen. Every time I come Here I have to send my food back because it's either not cooked all the way or its just thrown on the plate. Let me add that I order Salads and my boyfriend gets burgers. How can you mess that up? Either the meat isn't done, or its just thrown on lettuce. No carrots, no nothing. I have yet to receive an entree that meets the description. If you just want wings and drinks then look no further but if you want more go somewhere else.
(2)Steve S.
Great wings. Came in on a Monday night to watch football game. Great service. Waiter did a great job. The dry rub buffalo flavor is great. The medium wings had a great flavor. The staff took care of me so I did not want for nothing. The Manager came by to check on me. Great place recommend it!
(5)Joseph M.
I, too, always loved the food at BW3 (before they altered their name), so I was excited they finally made it to the area. As with so many chain restaurants, they have made the mistake of only building one location, and placing it in the East end of town, as if they never actually experienced the traffic on Market Street or 30. I complained to them with no response. That said, my first experience there was OK. It was relatively crowded, but to be expected because York Countians always flock to new chain places. We had a party of 8, but got seated fairly quick. Service was decent, not too long of a wait for food. As already noted, the sound of all the different events on TV, combined with music, is a sensory overload, and it is loud!! We asked them to turn the speakers down a bit, but they said management and corporate frown on that. Funny, I never noticed that problem at other locations in OH or IN. I can't say I remember the temperature being a problem. A few weeks ago, we went there again after 8:30 on a Saturday night. There Was maybe one other party waiting for a table. There were 6 in our party, and they told us it would be an hour or more for a table. I asked why, and they told me there was some fight on TV and people weren't leaving. I told them to tell people to go home and watch the fought, it's a restaurant, not a living room. Funny though, I saw a few empty tables that we could gave been seated at. Disgusted, we left and went across the parking lot to Applebee's, which will be the subject of an entirely other review!
(3)Syd S.
Bad service and food was even worse. Some wing orders were fresh and some were not. Nothing like a cold wing. (Vomit) 2 visits in 2 weeks and it didn't change. They shorted us a total of 3 wings on the first visit and 5 on the 2nd. Wrong dressings, no blue cheese/celery delivered, just a total mess. I should have noticed that the place is not busy on a Friday or Saturday night while all other restaurants have a 1 1/2 hour wait. Based on these Yelp reviews and my experience, I would probably wait a while to see if they change out management to people that know how to manage a restaurant. I'll wait a couple of months and give it another try. If you do go, count your wings, insist on quality food and get a manager if you don't.
(1)Jason R.
Wow never been so insulted ...we ordered food after waiting a while...my lady ordered a BLT.... got old ass fries and no bacon on the BLT....BLT means bacon lettuce tomate....she got a LT...lol The NEW kitchen manager came over and asked "would u like anything else" no u idiot i came here to eat but i dont want any food!!! The best servers are christina and maddie..if u get any one else just leave...lol Good luck
(1)Gary D.
No real craft beers , ok service , ok tasting food . Much better in this area for beer and food.
(2)Jacob S.
Just like every other B-Dubs but still a great place for wings, beer, and a game.
(4)Dew I.
Been here 4 times already, and will definitely comes back. They have happy hours from 5:00pm to 7:00pm. The Wings was pretty good, so far my favorite sauce is the mango habanero sauce and my husband always stick to the blazin sauce, which is their hottest and spiciest sauce. I don't have any issue with the service, the waiters are always friendly and informative and the waiting time are reasonable.
(4)Mary H.
The ongoing terrible services seems to be the primary theme of an experience at Buffalo Wild Wings in York. In this review, I'd like to leave a comment on the food, but seeing how we never actually received any, that's impossible. Sit back and let me tell you about this... My son and I were there on a Thursday evening, having arrived around 5:30 and were seated pretty much immediately. That was where it all started to go downhill. It took nearly 15 minutes for the server to approach our table. By then, we had already decided what we wanted to order, but somehow this surprised our server, and he scrambled to take our order. Then, we waited. And waited. And waited. While we were waiting, I notice that there were many tables of people who were also waiting for their food. And waiting. And waiting. However, it wasn't just ANY waiting...we had the experience of entertainment while waiting. 1. The music. The music so loud that I couldn't hear my adult son across the table. Half the time, I wasn't sure what song was playing because apparently everyone in the huge room were attempting to talk over the music. There's very little barriers for sound, so the noise is intense. (Here's a clue management--turn down the music so people can hear each other.) 2. The temperature of the room. I've been in saunas that weren't that warm. It's November, not the middle of a snowstorm in January. Although I was wearing a long sleeve T-shirt, I pulled up my sleeves. Others at surrounding tables were doing the same. (Here's a clue, management--turn down the heat. Your servers won't be sweating their asses off and your customers won't either. All those people mean increased body heat.) 3. The fire alarm. Did I mention that the fire alarm went off? Yes, alarm, blinking light, the whole thing. To alleviate any fears, someone (not sure who) came on the loud speaker and announced that it was he THOUGHT it was a false alarm, and not to be concerned, that they would keep us updated. Eventually, the alarm stopped, and soon thereafter, the flashing fire alarm light. Oddly enough the fire department never showed up and NO ONE began to move out when the alarm went off. 4. The unsatisfied, HUNGRY customers, leaving in droves. While we were waiting, THREE different tables of people (who didn't have any food) actually got up and left. No clue how long they'd been there. And now, our wait. Right after the server left after taking our order, my daughter sent me a text, so I used the time I received her text to measure how long it took to get our order. After 40 minutes (and several times the server promising us he'd "look into what was taking so long"), someone came to check on us. I told her we'd been waiting 40 minutes. She promised to check on our order. After 50 minutes the manager came to our table. He promised to check on our order. After 60 minutes, we put on our coats and got up from our table and caught the server on our way out. He offered to have the manager comp our meals (what meals???), but at this point, we were hungry, half deaf, and tired of waiting for the promise of food. As we were leaving, the wait at the door for a table had significantly increased. (Gee, with all the people leaving without food, I'm not sure why they couldn't seat the new arrivals.) Do yourself a favor, and skip this place.
(1)