I'm writing you this letter to let you know what an exceptional experience my family and I had at your restaurant on the evening of August 6th 2014. My family and I came to celebrate my mothers 61st birthday. Upon entering your establishment we were greeted by one of your friendly female hostesses (I'm now sorry I didn't get her name) she was a friendly woman with a nice smile. She looked to be in her late 40's with short red hair. She greeted us and immediately showed us to our table. A short time after being seated we were greeted by our waitress Colleen W. who was absolutely extraordinary. Colleen was prompt, very friendly, knew the menu items well but most of all, she was very patient with us (a party of 6 people) Colleen kept her smile the entire time and never once looked to be agitated or annoyed. We immediately got the feeling that Colleen is a very genuine person and is very good at her job. Several of the comments made by my family members and I while we spoke at dinner were as follows: "our waitress is very good..., you can tell she's a genuine person..., all servers should be like her..., Wow! she pays very close attention to detail" I couldn't agree more!! Colleen kept our glasses filled the entire time and made our mothers' birthday dinner one of the best!! Of course we can't forget to compliment the kitchen and how delicious our meals were. Everything was cooked to our liking and we enjoyed our seafood dinners very much. I plan to share this exceptional experience on my media networks i.e. Yelp, Urbanspoon, Facebook, etc.... Thanks again to all of the RED LOBSTER staff members who made our evening out to dinner one of the best!!
(5)
Kevin B.
Great food and awesome service from our server Dorian T. We had the Stuffed Flounder, Cajun Tilapia, Buffalo Strips, Calamari and Salads. Everything was Perfect ! They really Wowed us tonight - When we first got there my daughter was sad when she found out that there were no more Lobsters left in the Tank. However she left the restaurant smiling when our server Dorian came to our table (along with a 3 other servers) singing a Christmas song to my Daughter. They brought her an Apple Dessert with a candle in it. My Daughter is only 7 but after such a great experience tonight she now wants to have her next Birthday party here :-)
(5)
Therese N.
food and service at this location was great! ordered a dozen of oysters and they were extremely fresh!
(5)
Kay E.
Oh, I like Red Lobster. Kill me. I had the same dinner Darren had (Wood-Grilled Lobster, Shrimp and Scallops) and thought everything was succulent and juicy. I also liked the Lobster Artichoke Dip. The service was great even thought we came in an hour or so before closing.
(4)
Darren W.
When I was a child, my parents brought my sister and I here every so often for what we thought back then to a be a feast of feasts. Since then Red Lobster has lost her luster with increased independent competition and a sharpening of tastes, but sadly enough, old RL is still as good or better than some non-chains. She even matches nearby seafood restaurant Baltimore House in quality. Why the hell did we come here? Sentimentality. I hadn't been to this Red Lobster in 10 years. No, that's not really why we came. Well, partly. I hadn't Yelped it yet! Kay's grandmother in Texas mailed us a $50 gift card for Darden group franchises. I'd already been to Bahama Breeze and Olive Garden (well, the one out here in West Mifflin, but that was 10 years ago...), AND we have no Seasons 22 in our metro area, so to the Cardinal Claw we came. There's the truth, spilled out onto the floor. Page the janitor. A decent supper was had, and the service was more than that, our waiter accommodating us comfortably and unhurriedly despite our arrival 75 minutes before closing. RL's food isn't inedible at all even though I've heard rumors, particularly through a co-worker who claims he used to work for the chain, that 80% of their menu is flash-frozen and merely re-heated. When I heard of this -- and to me it's highly plausible -- I immediately knocked my rating of the Robinson RL down a peg or two. For $24.50, the Wood-Grilled Lobster, Shrimp and Scallops gets you a mighty hearty helping of oceanic critters to munch on, and while I wasn't in a reverie over any of it, it was all juicy, and when dunked into that clarified butter, hell I couldn't have cared less where it was caught. My hunger probably also allowed me to enjoy this more than I normally would have. Our server was so honest, when I really wanted to splurge on a live lobster, he just pointed me to the aforementioned entree, saying "Dude, this is cheaper. Maximize your gift!" Combine that with an acceptable side of slaw, a baked potato, those opiate-laced cheddar bay biscuits (don't eat too many), and a solid opener in the Lobster Artichoke dip (complete with freshly fried tortilla chips), and I really feel like I'd be a cur if I gave them anything less than a 3. RL passes, not with streamers aloft, but she passes. And if I gave them anything more than a 3, I'd hate myself. Nostalgia only goes so far. P.S. We were honestly so stuffed, we didn't even consider dessert.
(3)
Carrie L.
Better is available, but its not so bad that I wouldn't return. Certainly, Red Lobster is not the definitive answer to seafood! That said.... we'll go through the pros/cons: PROS: Seafood close to home. CONS: Could be cleaner (Restrooms are definitely an opportunity to explore greater cleanliness standards); Some of the staff could be nicer (its a mixed bag); The wait can be outrageous and there seems to be no rush to bus tables and turn them over after a check is cleared; Food quality is not consistent. Overall, Red Lobster is still an okay place to get some seafood. Its close to home, its moderately priced (for the fare), however, the food is inconsistent. Let me clarify... 7 times out of 10, the food is okay. There are those couple of times, though, that the food is absolutely disgusting! It's either cold, tough and overcooked or it just doesn't taste fresh at all. Its really just chalked up to "consumer beware". The Cheddar Bay Biscuits, though.... oh yes... they are always amazing! lol Do I recommend it? If a friend said "Where should I go for some great seafood?" Red Lobster (any location) wouldn't even be in my Top 5 list.
(2)
Brad F.
First off there were 14 of us for my girlfriend's pap's 88th birthday and the service was great! They let us bring in an outside cake and they still sang to him. Our food came out all together which was a plus. Refills were promptly handled as well! I got the surf and turf (lobster tail and sirloin steak) with french fries and broccoli as the sides. The lobster tail was good, but had a lil bit of a rubber texture, but it tasted good, very sweet. I ordered my steak medium-rare and it was overcooked just a little too much, but still juicy and tasteful. The french fries were horrible! They are thinner fries and were ridiculously soggy and bland tasting. I actually soaked them in malt vinegar (which i never do) to give them some flavor. The broccoli, was well... plain steamed broccoli... nothing special by any means. Overall, we had a great time and the service was great!
(3)
Tim F.
Wow! Came in for the $15 dollar special and got about $50 worth of food. Our waitress ( Nicole) was great!
(5)
Janet P.
Absolutely terrible dinner. Awful food for a high price! Bill was $75!! Never ever again! Waitress was nice...hence only star
(1)
Maria N.
I really enjoyed the food......i ordered the steak and crabs. So worth it. It was a little messy obviously cuz of the crab but very tasteful. i also ordered a great drink called bahama mama. So good.......mmmmm. It was surprised the drinks are very cheap. so going again. Services was alright. Could of been better.
(4)
Bryan G.
I'm really not a big chain restaurant guy. In fact, I'll typically go out of my way to avoid them. Red lobster surprised me tonight as I wasn't going into this with high expectations. I think if the service wasn't as wonderful as it was, I wouldn't have enjoyed the experience as much as I did. However, Georgia out waitress was just wonderful. She continued to go out of the way to keep my son happy. She even brought a lobster out of the tank for him to pet. He was so excited to watch it do "tricks" like hold crayons. The food actually wasn't bad either. I went with the lobsterfest dueling lobster tails. One had a seafood stuffing and was just okay. The other was topped with grilled shrimp and a tasty sauce that I enjoyed. The drinks were good as well, the featured lobster punch goes down almost too easy and the after dinner adult coffee was the right balance of smooth sweet alcohol and bitter coffee. All in all id actually be back, and coming from me for a chain restaurant that's about the biggest compliment I could give.
(4)
Lou R.
We had a wonderful time at Lobsterfest. We had Georgia as our server, she is fabulous and really takes care of you. The food was very good, we had a lot of lobster on this night and splurged. We left full and satisfied with what we had. Of course the dinner rolls are just amazing.
It's been a while since I've been to red lobster and on a night I wanted something light and close to my house this won out. I decided on there 4 course dinner. I chose tortilla soup which was ok but not the best I've had. I had a caesar salad that was quite good as well. My main course was wood grilled tilapia which was fresh and right off the grill. The broccoli was quite good. The brownie with ice cream was a perfect top off and great to share with my little man who loved his little scrimp. Now for the service. Our waitress was the loopiest person I have ever met in my like. She spilt 2 drinks forgot silverware and straws twice. The service was just weird but the food was surprisingly better then I was anticipating.
(3)
Blair B.
About what you'd expect from this chain. A nice lunch date affordable and never busy except during lent.
(4)
Bee M.
Stopped in for a quick bite at the bar after our flight.The mussels appetizer was nothing to write home about. It seemed like were served from a frozen state and dropped into a hot sauce, not very fresh. The toast points needed more toasting. The main course of lobster tails were average, the corn on the cob and roasted potatoes were good. Service was friendly but the bar maintenance needed a little help. (See pic)
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner Bike Parking : Yes Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Chris V.
I'm writing you this letter to let you know what an exceptional experience my family and I had at your restaurant on the evening of August 6th 2014. My family and I came to celebrate my mothers 61st birthday. Upon entering your establishment we were greeted by one of your friendly female hostesses (I'm now sorry I didn't get her name) she was a friendly woman with a nice smile. She looked to be in her late 40's with short red hair. She greeted us and immediately showed us to our table. A short time after being seated we were greeted by our waitress Colleen W. who was absolutely extraordinary. Colleen was prompt, very friendly, knew the menu items well but most of all, she was very patient with us (a party of 6 people) Colleen kept her smile the entire time and never once looked to be agitated or annoyed. We immediately got the feeling that Colleen is a very genuine person and is very good at her job. Several of the comments made by my family members and I while we spoke at dinner were as follows: "our waitress is very good..., you can tell she's a genuine person..., all servers should be like her..., Wow! she pays very close attention to detail" I couldn't agree more!! Colleen kept our glasses filled the entire time and made our mothers' birthday dinner one of the best!! Of course we can't forget to compliment the kitchen and how delicious our meals were. Everything was cooked to our liking and we enjoyed our seafood dinners very much. I plan to share this exceptional experience on my media networks i.e. Yelp, Urbanspoon, Facebook, etc.... Thanks again to all of the RED LOBSTER staff members who made our evening out to dinner one of the best!!
(5)Kevin B.
Great food and awesome service from our server Dorian T. We had the Stuffed Flounder, Cajun Tilapia, Buffalo Strips, Calamari and Salads. Everything was Perfect ! They really Wowed us tonight - When we first got there my daughter was sad when she found out that there were no more Lobsters left in the Tank. However she left the restaurant smiling when our server Dorian came to our table (along with a 3 other servers) singing a Christmas song to my Daughter. They brought her an Apple Dessert with a candle in it. My Daughter is only 7 but after such a great experience tonight she now wants to have her next Birthday party here :-)
(5)Therese N.
food and service at this location was great! ordered a dozen of oysters and they were extremely fresh!
(5)Kay E.
Oh, I like Red Lobster. Kill me. I had the same dinner Darren had (Wood-Grilled Lobster, Shrimp and Scallops) and thought everything was succulent and juicy. I also liked the Lobster Artichoke Dip. The service was great even thought we came in an hour or so before closing.
(4)Darren W.
When I was a child, my parents brought my sister and I here every so often for what we thought back then to a be a feast of feasts. Since then Red Lobster has lost her luster with increased independent competition and a sharpening of tastes, but sadly enough, old RL is still as good or better than some non-chains. She even matches nearby seafood restaurant Baltimore House in quality. Why the hell did we come here? Sentimentality. I hadn't been to this Red Lobster in 10 years. No, that's not really why we came. Well, partly. I hadn't Yelped it yet! Kay's grandmother in Texas mailed us a $50 gift card for Darden group franchises. I'd already been to Bahama Breeze and Olive Garden (well, the one out here in West Mifflin, but that was 10 years ago...), AND we have no Seasons 22 in our metro area, so to the Cardinal Claw we came. There's the truth, spilled out onto the floor. Page the janitor. A decent supper was had, and the service was more than that, our waiter accommodating us comfortably and unhurriedly despite our arrival 75 minutes before closing. RL's food isn't inedible at all even though I've heard rumors, particularly through a co-worker who claims he used to work for the chain, that 80% of their menu is flash-frozen and merely re-heated. When I heard of this -- and to me it's highly plausible -- I immediately knocked my rating of the Robinson RL down a peg or two. For $24.50, the Wood-Grilled Lobster, Shrimp and Scallops gets you a mighty hearty helping of oceanic critters to munch on, and while I wasn't in a reverie over any of it, it was all juicy, and when dunked into that clarified butter, hell I couldn't have cared less where it was caught. My hunger probably also allowed me to enjoy this more than I normally would have. Our server was so honest, when I really wanted to splurge on a live lobster, he just pointed me to the aforementioned entree, saying "Dude, this is cheaper. Maximize your gift!" Combine that with an acceptable side of slaw, a baked potato, those opiate-laced cheddar bay biscuits (don't eat too many), and a solid opener in the Lobster Artichoke dip (complete with freshly fried tortilla chips), and I really feel like I'd be a cur if I gave them anything less than a 3. RL passes, not with streamers aloft, but she passes. And if I gave them anything more than a 3, I'd hate myself. Nostalgia only goes so far. P.S. We were honestly so stuffed, we didn't even consider dessert.
(3)Carrie L.
Better is available, but its not so bad that I wouldn't return. Certainly, Red Lobster is not the definitive answer to seafood! That said.... we'll go through the pros/cons: PROS: Seafood close to home. CONS: Could be cleaner (Restrooms are definitely an opportunity to explore greater cleanliness standards); Some of the staff could be nicer (its a mixed bag); The wait can be outrageous and there seems to be no rush to bus tables and turn them over after a check is cleared; Food quality is not consistent. Overall, Red Lobster is still an okay place to get some seafood. Its close to home, its moderately priced (for the fare), however, the food is inconsistent. Let me clarify... 7 times out of 10, the food is okay. There are those couple of times, though, that the food is absolutely disgusting! It's either cold, tough and overcooked or it just doesn't taste fresh at all. Its really just chalked up to "consumer beware". The Cheddar Bay Biscuits, though.... oh yes... they are always amazing! lol Do I recommend it? If a friend said "Where should I go for some great seafood?" Red Lobster (any location) wouldn't even be in my Top 5 list.
(2)Brad F.
First off there were 14 of us for my girlfriend's pap's 88th birthday and the service was great! They let us bring in an outside cake and they still sang to him. Our food came out all together which was a plus. Refills were promptly handled as well! I got the surf and turf (lobster tail and sirloin steak) with french fries and broccoli as the sides. The lobster tail was good, but had a lil bit of a rubber texture, but it tasted good, very sweet. I ordered my steak medium-rare and it was overcooked just a little too much, but still juicy and tasteful. The french fries were horrible! They are thinner fries and were ridiculously soggy and bland tasting. I actually soaked them in malt vinegar (which i never do) to give them some flavor. The broccoli, was well... plain steamed broccoli... nothing special by any means. Overall, we had a great time and the service was great!
(3)Tim F.
Wow! Came in for the $15 dollar special and got about $50 worth of food. Our waitress ( Nicole) was great!
(5)Janet P.
Absolutely terrible dinner. Awful food for a high price! Bill was $75!! Never ever again! Waitress was nice...hence only star
(1)Maria N.
I really enjoyed the food......i ordered the steak and crabs. So worth it. It was a little messy obviously cuz of the crab but very tasteful. i also ordered a great drink called bahama mama. So good.......mmmmm. It was surprised the drinks are very cheap. so going again. Services was alright. Could of been better.
(4)Bryan G.
I'm really not a big chain restaurant guy. In fact, I'll typically go out of my way to avoid them. Red lobster surprised me tonight as I wasn't going into this with high expectations. I think if the service wasn't as wonderful as it was, I wouldn't have enjoyed the experience as much as I did. However, Georgia out waitress was just wonderful. She continued to go out of the way to keep my son happy. She even brought a lobster out of the tank for him to pet. He was so excited to watch it do "tricks" like hold crayons. The food actually wasn't bad either. I went with the lobsterfest dueling lobster tails. One had a seafood stuffing and was just okay. The other was topped with grilled shrimp and a tasty sauce that I enjoyed. The drinks were good as well, the featured lobster punch goes down almost too easy and the after dinner adult coffee was the right balance of smooth sweet alcohol and bitter coffee. All in all id actually be back, and coming from me for a chain restaurant that's about the biggest compliment I could give.
(4)Lou R.
We had a wonderful time at Lobsterfest. We had Georgia as our server, she is fabulous and really takes care of you. The food was very good, we had a lot of lobster on this night and splurged. We left full and satisfied with what we had. Of course the dinner rolls are just amazing.
(4)Karen S.
My mother and I went to enjoy dinner at 5:30 on Wednesday night. We were seated quickly. The dining room is entirely too dark to read the menu and the table was extremely small. We had, a brisket basket, a glass of wine, a glass of sweet tea, two salads, a cup of soup, a appetizer of mussels, an Ultimate Feast, and a pick three entrée. These all barely fit on the table and we had to keep moving things around. Our server, Emily, was fantastic! She took the time to help my mom read the menu without her feeling like an idiot for not being able to see it. She knew the menu very well, was able make recommendations for my mother and helped create a fantastic meal for her. Emily kept my tea filled, the biskets filled, and checked on us regularly. The food was typical Dardin fare, corporate recipes made in corporate ways but the price was decent for the food received.
(4)Lisa G.
It's been a while since I've been to red lobster and on a night I wanted something light and close to my house this won out. I decided on there 4 course dinner. I chose tortilla soup which was ok but not the best I've had. I had a caesar salad that was quite good as well. My main course was wood grilled tilapia which was fresh and right off the grill. The broccoli was quite good. The brownie with ice cream was a perfect top off and great to share with my little man who loved his little scrimp. Now for the service. Our waitress was the loopiest person I have ever met in my like. She spilt 2 drinks forgot silverware and straws twice. The service was just weird but the food was surprisingly better then I was anticipating.
(3)Blair B.
About what you'd expect from this chain. A nice lunch date affordable and never busy except during lent.
(4)Bee M.
Stopped in for a quick bite at the bar after our flight.The mussels appetizer was nothing to write home about. It seemed like were served from a frozen state and dropped into a hot sauce, not very fresh. The toast points needed more toasting. The main course of lobster tails were average, the corn on the cob and roasted potatoes were good. Service was friendly but the bar maintenance needed a little help. (See pic)
(3)