It had been awhile since we had been to Joe's so we were excited to go back. But we were greatly disappointed. I ordered a Crab pot with King crab. It was a lot of crab but it was over cooked and rubbery. The portions of cole slaw and macaroni salad were good but small. I had a lot of potatoes. I left most of them. My meal was supposed to have andouille sausage. It did, but it was two tiny bite size pieces. My husband ordered the Sam Adams pot. It came with lobster that was tough and had a very funky/weird taste. Our server was excellent but the food was far from it.
(2)
Marianne T.
Beware! Served under cooked fish. They remade the order and that fish smelled and tasted really old. Made my husband and I sick. Also my order was brought out with wrong side items. Charged for things I didn't get and service less then desirable. Wish had at a Long John Silvers. Would have had a better meal at a much cheaper price.
(1)
Jamison Y.
The first 4-5x I ate here, the food and service were really good. The last two times, including my last time ever, the steam pots have been over cooked and the service staff appears to be Perkins castoffs. Our service was really good tonight, but the food wasn't. The corn looked like it had AIDS and tasted like I think AIDS would taste. The crab was overcooked and I had to scrape it out of the shell to eat it. My wife's hush puppies were really dry and tasteless as well. The fries had roughly 3 pounds of salt, so I could get heart disease to compliment my the aforementioned Acquired Immune Deficiency Syndrome. Lastly, some server who apparently forgot she wasn't at home in her mobile mansion kept yelling to her co-workers every time she walked by our table. Nothing says ambiance like white trash and giant sharks. I'm done with this location and will take my crab needs to the Joes in Station Square.
(2)
Tiffany Y.
My husband and I showed up at 5 PM for dinner on a Saturday. I was happy that we were able to immediately get a booth. Our waitress was nice. She, however, brought out our entrees without first bringing out our appetizer. When the manager happened to come to our table, I told her that our appetizer never came out. She asked us if we still wanted it. I replied yes. She said that she would give us the appetizer for free. The buckets of snow and queen crab tasted good. We were not brought out butter at first, so we had to ask for it. One of my potatoes was brown from going bad. We enjoyed the taste of the french fries and hush puppies. When our appetizer, a crab dip, finally came out, we did enjoy the taste of it.
(3)
Craig F.
This used to be a great place to take the family. But, the food has gone down hill. Went this past Friday - I got the Crab Cake salad and my wife got the Crab Cake sandwich and both smelled of something rotten. The kids always get the fishermans catch. My one daughter said "dad this does not taste right" so I took a bite of the fish stick and it did not resemble anything like fried fish. When the manager came around, we told him about everything. He did seem concerned and offered to make us new meals but it was too late. We paid the bill and ate over at TGI Fridays.
(1)
Tayler G.
Very good visit everybody is so friendly and the place is so inviting!! The food was good and plenty of it!!! The crazy good crab dip is ah-ma-zing!!!!! Our waitress was friendly and so patient (we had 3 drunk guys haha) she did so good!!! Definitely will be coming back! The reason I gave it a 4 out of 5 was because sometimes we had to repeat and repeat and repeat or order but it does get a little loud so I understand so overall I loved it!!!!
(4)
Walter C.
The cigarette stench at the front door was so bad, I almost went somewhere else. The food and service was excellent - but I won't be coming back if they don't get that horrible problem corrected
(3)
Michelle B.
I've gone to Joe's Crab Shack many times. In the past, I'd have given this place more stars. Typically, the service is good, the food comes out well, and we generally leave satisfied. Last night was definitely the exception. My family and I went, and the place was packed. So I understood the delays in the waiter coming by - to a certain extent. I ordered iced tea and my usual steampot, with broccoli in lieu of the potatoes. They bring my iced tea, but no sweeteners out. It takes half an hour to track down our server to get sweeteners. Then my meal comes out, and it's missing many things. In the pot, there's crab, a couple shrimp and a sausage link, that's it. No broccoli, nothing. So they get the broccoli after a few minutes. Then I realize I didn't have any warmed butter, a knife to cut the sausage, an infamous bib, a cracker to break the crab shells, or most of the things that a waiter typically brings with an expensive steampot order (25.99). I ate the tiny broccoli portion and the shrimp while waiting for the server to come by to request the other things. Then of course it takes him 20 minutes to get them. By the time he came back, my crab was cold. Oh and I never got a refill on my drink. Then, suddenly when it was time to drop the bill off, our server was abruptly nice and had all the time in the world to laugh and smile with us. Clearly hoping for a bigger tip. Granted, he got 15 percent, but I probably won't be going back to this Joe's Crab Shack anytime soon.
The loud club music while trying to eat is very obnoxious. I've never heard such a thing at any of the Joe's I've been to on my travels.
(1)
Matt F.
Food horrible, server sucked, didn't bring napkins or silverware. Food is better at long john silvers
(1)
Jimmy J.
Great atmosphere, great service. I had a new waitress today, Tanya. She was all smiles and put everyone in a great mood. The food was good. I miss the ild Barbecue flavor :( It was amazingvwith The Crab Daddy Special or just the Dungenous Crab. I'd recomend The Great Balls Of Fire for an apatizer. Yum!
(4)
Jamie B.
I've been there before and it wasn't great but.. I will not be going back it is expensive and disgusting. I got the platter with fried shrimp, fish and scallops, the scallops were small and didn't taste fresh and the coating was just falling off. The fish was whitefish or something as cheap and 2 very small pieces a little dry, the shrimp were barely ok and a little peppery like the very small paper cup of cole slaw. Fries were not hot and also kind of dry. Tartar sauce has pieces of what seemed like blue cheese and the kids ranch was watered down. I thought red lobster was expensive with very little food but this is much worse and at least at RL you get good cheesy buns. A total waste of money.
(1)
Jessica H.
My overall experience was: NOT WORTH IT! Atmosphere: Nice and cheerful. Food: Average at best. The shrimp was rubbery and hard. The crab cakes were ok but nothing to write home about. The breaded fish was soggy. The buckets of seafood had good flavor but were very expensive ~$30. Overall, the mediocrity of the food does not justify the prices. Service: As we looked around we saw that other tables were receiving placemats and bibs by other waitresses. Our waitress didn't even refill our drinks. She was distracted, inattentive, and unhelpful. We decided that we wanted dessert and she failed to mention that each dessert was meant for two people. We all ordered a dessert and each was entirely too much to handle. I would not recommend this restaurant to anyone.
(2)
Joey G.
The atmosphere was nice but our waitress was very poor. Our food was not fresh, it tasted like it was prepackaged, and the portions were small. Furthermore you could tell it had sat under a heat lamp because the shrimp was rubbery and the fried fish was mushy. There is no chance I will ever return it was an overall very bad experience.
(1)
Matt S.
The burgers are good and actually better than the seafood. That's probably not a good thing if you are a seafood restaurant though...
(3)
Steve L.
If youre thinking about going here, or seated at the restaurant reading this, BAIL. Brutal. Worst meal Ive had in a long time and I paid $40. SEEEE YA
(1)
Matt R.
Amber was great. The manager surprised us with some fresh coconut shrimp after she noticed my buddy's was a bit burnt. He hadn't even noticed. Good example of great service.
(5)
Michael P.
The food is so so and don't believe the menu that is posted on Yelp there are many dishes listed that they no longer have very disappointing!!!!!
(2)
Nancy P.
Sam is the best! Very attentive and funny. Food, as always, really good and hot! Fun atmosphere and great food.
(4)
Brenda A.
I don't understand the negative reviews at all! After seeing commercials for Joe's for years but not having one close by we were thrilled to be staying at a hotel so close to one. My husband, my daughter and I couldn't wait to go for dinner. We weren't sure how crowded it would be but we were willing to wait as long as we had to. When we arrived we were told 15-20 minutes, but it ended up being about 10. The service was excellent and the food was to die for. We had the sampler appetizer. The crab balls were amazing, the calamari perfect, and the crab dip was amazing. My husband and I each got the Sam Adams Steamer Pot and our 10 year daughter got her own Classic Steamer Pot. She ate every crab and shrimp in the platter. The sausage was a little too spicy for her and she didn't like the Old Bay on the corn, but her dad was happy to help her eat those, and she had plenty to chow down on without it. I would love to have a Joe's in Lancaster, PA, though I would have to get a part-time job to support our crab habit.
(5)
Devin L.
I'm from NYC, we see these commercials all of the time, I was very curious. Went after a hockey game and we were the only people there. I was a bit leery, but decided to grab a bucket of Coronas anyway. Got the crab and spinach dip. It was delicious. Honestly though if you are ordering a bucket, forgo the appetizer. The crab buckets are huge. With that said I got the Ragin Cajun. It had a great seasoning with crab, shrimp, corn on the cob, potatoes and an andouille sausage. The crab and shrimp were absolutely awesome, the corn was good, potatoes were ok and the sausage was eh. It was a ton of food though and very fairly priced.
(4)
Barbi G.
Heard so much about this chain and was curious and decided to give it a try. Walked in to about 15 people standing in the entry all waiting to be seated. About half of the tables were empty, so we wondered what the deal was. We stood waiting for several minutes at the unattended hostess stand and finally decided to head down to Burgatory.... Peace out Joes Crab Shack!
(1)
Keri T.
Great steamerpots, great waitress, ate on valentines day and had no wait time. The alcohol drink was peach and whiskey, also delicious, however it was $12. Prices are a bit ridiculous. Our bill was $80 for 2 steamerpots and 2 drinks. But it was super tasty.
(4)
Kay E.
I am a Joe's groupie. Their crab legs and steampots all rock my world as do their drinks and desserts. It's the next best thing to the type of places I went to when I lived down south.
(5)
Greg M.
This is my go to place for excellent seafood when away from a coast. The staff is ALWAYS willing to personalize my meal and they make sure you leave happy! Service is stellar if you engage the management if needed. If you get crappy service or sub-par stuff, speak up in a nice way and they will take care of you. Skip the Red and eat here!
(5)
Money B.
This place has descent food depending on what you order and I got to TRY MOONSHINE HERE! I don't like the crowd, tends to be more hill billy's.
(4)
Susan A.
Really nothing special. The three of us ordered different pots and shared. Definitely too much seasoning on everything...too salty and took away from the flavor of the food. I had to wipe some of the bay seasoning off my corn cob just to be able to eat it. Crab seemed just a bit over cooked but okay The crawfish were ridiculously small and the biggest disappointment of the choices. The andouille sausage was good. Dessert was a cobbler which I did not finish as its consistency seemed not quite right. The service was however very good.
(2)
A R.
If you're looking for very poor service and over cooked seafood for over $40 a person then you're in the right place! If not, save your self the trouble and go some where else!
(1)
Rani P.
A bucket of crab partnered with corn on the cob results in a pretty happy self. Nothing outstanding, but everything you'd expect from a seafood chain. They even start the disco lights and do a little dance randomly during the meal. Left satisfied without hurting my wallet.
(3)
Steve P.
This whole area looks brand new so it's not surprising that I have to add this location. I enjoyed eating here after watching all their commercials which are pretty decent and the jingle stays in your head. When we arrived there was an hour wait and since we didn't have anything better to do we decided that sitting at the bar would be a better time waster than in the lobby or outside on a bench. I ordered one of their drinks that had some kind of a cutesie name like "The Wild Tornado" or "Sunrise splash" or something. It tasted fine and I got halfway through it when our buzzer told us they had a table available, it had only been about a half hour so that's a plus on their end. Our party ordered various crab baskets to basically share and get a taste for everything they had. All the food was pretty much average. I got chunks of sausage and an ear of corn along with a few king crab and snow crab legs. The corn was chewy and the sausage was meh, but the seafood portion of everything was good. A little spendy for the flare that is everywhere but none the less we all had a great time and were full when we left. So I suppose you can give this a shot if you're in the area with a few bucks to kill.
(4)
John A.
I was looking forward to it and sadly disappointed with the reality. Undercooked shrimp and scallops and low quality fish.
(1)
Greg S.
Kind of a dysfunctional place on the evening of 12/12/11. Wait staff was in a bit of an argument with the kitchen staff. Not much oversight. I ordered the fish and chips, and it was served with burned pieces of deep fried fish batter chunks. Not a great presentation. We should have gone elsewhere, and will in the future.
(2)
Zachary E.
Could have bought triple the amount of crab legs else where and I wouldn't have had to deal with the terrible service, at other tables I saw wrong food coming out and waitresses that honestly could have cared less. Dining room was a comfortable -20 and I just wanted to leave to feel my extremities again. Our waitress even told me that my $16 lobster was frozen. $70 well spent and a $10 tip expected. Two stars for the shark.
Eh, part of me thinks that if Joe's Crab Shack's prices weren't so out-of-line, I'd enjoy them more. Kay wanted to come here so badly, it was killing her, a craving for crab legs driving her to the brink of madness. I had to take her. There was no choice. She enjoyed the hell out of her meal, especially with me footing the bill, which came to $150 after the tip. It's partly my fault. I caved and bought a steampot that contained two whole steamed lobsters, shrimp, sausage, and corn cobs. I can't recall what they call this combination exactly, but man did it make my wallet scream. If a restaurant puts lobster on their menu, I have trouble passing it by. What formidable critters of the deep lobsters are with their crimson, armored hides. Imagine if they were the size of men or...elephants. Regardless, tearing at these monsters taught me to respect them anew, and savoring the briny, plump, tender meat morsels reminded me how tasty they can be when dredged in clarified butter. The Crab Nachos were an easily enjoyable appetizer (crab dip on tortilla chips topped with pico de gallo, black bean corn relish, Jack cheese, and avocado lime dressing doesn't require pinching the nose to devour). as was my dessert: The decadence dance Joe calls the Campfire S'mores (How could one with a sweet tooth hate on a chocolate cake, marshmallows, graham crackers, and a Hershey bar stuck under a broiler together on a plate? Hell I could make it at home and should!). Nonetheless, I must deduct stars for sticker shock, regret (for what I spent, it should have been the meal of my life), and somewhat absentee service.
(3)
Rikki M.
Great dining experience here if you like fish. Their menu stops at that. One chicken dish to choose from and nothing vegetarian or vegan. Yes this is a fish joint. I understand that. They can at least add a steak or a couple more chicken dishes. The chicken dish I did get was nothing special. The prices here are fairly high for the seafood but you get a ton to eat.
(2)
Ronnie M.
I have always loved joes crab shack but this location is top of the line. Food is always great. service is usually on par. This location succeed in both categories. My review has more to do with the friendlyness (is that even a word) of the staff. I sat at the bar as it was just myself and wanted to watch the rest of the penguins game. I just moved to Pittsburgh and am currently staying in a near by hotel while finding a place to live. The bartender introduced herself as Paige and asked for my name and used it all night. Made you feel apart of the experience. As I was the only one at the bar, in between her attending to her tables, we chatted about the area, where to live, places to see, etc. Other waitresses got involved and were all just as helpful. Pretty soon the banter turned to all around convo and the night flew by. The customer interaction I encountered will have me back more and more. Excellent. Even if the food sucks, which is few and far between, the staff is more than a good reason to keep coming back.
(5)
Matt K.
As usual, Joe's Crab Shack disappoints. I either get a bad meal or you way too little food for the money. My advice - look for a real seafood place.
(1)
Bob H.
The place was not even busy and yet no one waited on us.after asking for help someone said they would get someone for us but no one showed. So we left.
(1)
Tayler G.
Very good visit everybody is so friendly and the place is so inviting!! The food was good and plenty of it!!! The crazy good crab dip is ah-ma-zing!!!!! Our waitress was friendly and so patient (we had 3 drunk guys haha) she did so good!!! Definitely will be coming back! The reason I gave it a 4 out of 5 was because sometimes we had to repeat and repeat and repeat or order but it does get a little loud so I understand so overall I loved it!!!!
(4)
Walter C.
The cigarette stench at the front door was so bad, I almost went somewhere else. The food and service was excellent - but I won't be coming back if they don't get that horrible problem corrected
(3)
Michael P.
The food is so so and don't believe the menu that is posted on Yelp there are many dishes listed that they no longer have very disappointing!!!!!
(2)
Nancy P.
Sam is the best! Very attentive and funny. Food, as always, really good and hot! Fun atmosphere and great food.
(4)
Brenda A.
I don't understand the negative reviews at all! After seeing commercials for Joe's for years but not having one close by we were thrilled to be staying at a hotel so close to one. My husband, my daughter and I couldn't wait to go for dinner. We weren't sure how crowded it would be but we were willing to wait as long as we had to. When we arrived we were told 15-20 minutes, but it ended up being about 10. The service was excellent and the food was to die for. We had the sampler appetizer. The crab balls were amazing, the calamari perfect, and the crab dip was amazing. My husband and I each got the Sam Adams Steamer Pot and our 10 year daughter got her own Classic Steamer Pot. She ate every crab and shrimp in the platter. The sausage was a little too spicy for her and she didn't like the Old Bay on the corn, but her dad was happy to help her eat those, and she had plenty to chow down on without it. I would love to have a Joe's in Lancaster, PA, though I would have to get a part-time job to support our crab habit.
(5)
Zachary E.
Could have bought triple the amount of crab legs else where and I wouldn't have had to deal with the terrible service, at other tables I saw wrong food coming out and waitresses that honestly could have cared less. Dining room was a comfortable -20 and I just wanted to leave to feel my extremities again. Our waitress even told me that my $16 lobster was frozen. $70 well spent and a $10 tip expected. Two stars for the shark.
Eh, part of me thinks that if Joe's Crab Shack's prices weren't so out-of-line, I'd enjoy them more. Kay wanted to come here so badly, it was killing her, a craving for crab legs driving her to the brink of madness. I had to take her. There was no choice. She enjoyed the hell out of her meal, especially with me footing the bill, which came to $150 after the tip. It's partly my fault. I caved and bought a steampot that contained two whole steamed lobsters, shrimp, sausage, and corn cobs. I can't recall what they call this combination exactly, but man did it make my wallet scream. If a restaurant puts lobster on their menu, I have trouble passing it by. What formidable critters of the deep lobsters are with their crimson, armored hides. Imagine if they were the size of men or...elephants. Regardless, tearing at these monsters taught me to respect them anew, and savoring the briny, plump, tender meat morsels reminded me how tasty they can be when dredged in clarified butter. The Crab Nachos were an easily enjoyable appetizer (crab dip on tortilla chips topped with pico de gallo, black bean corn relish, Jack cheese, and avocado lime dressing doesn't require pinching the nose to devour). as was my dessert: The decadence dance Joe calls the Campfire S'mores (How could one with a sweet tooth hate on a chocolate cake, marshmallows, graham crackers, and a Hershey bar stuck under a broiler together on a plate? Hell I could make it at home and should!). Nonetheless, I must deduct stars for sticker shock, regret (for what I spent, it should have been the meal of my life), and somewhat absentee service.
(3)
Rikki M.
Great dining experience here if you like fish. Their menu stops at that. One chicken dish to choose from and nothing vegetarian or vegan. Yes this is a fish joint. I understand that. They can at least add a steak or a couple more chicken dishes. The chicken dish I did get was nothing special. The prices here are fairly high for the seafood but you get a ton to eat.
(2)
Jimmy J.
Great atmosphere, great service. I had a new waitress today, Tanya. She was all smiles and put everyone in a great mood. The food was good. I miss the ild Barbecue flavor :( It was amazingvwith The Crab Daddy Special or just the Dungenous Crab. I'd recomend The Great Balls Of Fire for an apatizer. Yum!
(4)
Michelle B.
I've gone to Joe's Crab Shack many times. In the past, I'd have given this place more stars. Typically, the service is good, the food comes out well, and we generally leave satisfied. Last night was definitely the exception. My family and I went, and the place was packed. So I understood the delays in the waiter coming by - to a certain extent. I ordered iced tea and my usual steampot, with broccoli in lieu of the potatoes. They bring my iced tea, but no sweeteners out. It takes half an hour to track down our server to get sweeteners. Then my meal comes out, and it's missing many things. In the pot, there's crab, a couple shrimp and a sausage link, that's it. No broccoli, nothing. So they get the broccoli after a few minutes. Then I realize I didn't have any warmed butter, a knife to cut the sausage, an infamous bib, a cracker to break the crab shells, or most of the things that a waiter typically brings with an expensive steampot order (25.99). I ate the tiny broccoli portion and the shrimp while waiting for the server to come by to request the other things. Then of course it takes him 20 minutes to get them. By the time he came back, my crab was cold. Oh and I never got a refill on my drink. Then, suddenly when it was time to drop the bill off, our server was abruptly nice and had all the time in the world to laugh and smile with us. Clearly hoping for a bigger tip. Granted, he got 15 percent, but I probably won't be going back to this Joe's Crab Shack anytime soon.
It had been awhile since we had been to Joe's so we were excited to go back. But we were greatly disappointed. I ordered a Crab pot with King crab. It was a lot of crab but it was over cooked and rubbery. The portions of cole slaw and macaroni salad were good but small. I had a lot of potatoes. I left most of them. My meal was supposed to have andouille sausage. It did, but it was two tiny bite size pieces. My husband ordered the Sam Adams pot. It came with lobster that was tough and had a very funky/weird taste. Our server was excellent but the food was far from it.
(2)
Kyle W.
The loud club music while trying to eat is very obnoxious. I've never heard such a thing at any of the Joe's I've been to on my travels.
(1)
Matt F.
Food horrible, server sucked, didn't bring napkins or silverware. Food is better at long john silvers
(1)
Marianne T.
Beware! Served under cooked fish. They remade the order and that fish smelled and tasted really old. Made my husband and I sick. Also my order was brought out with wrong side items. Charged for things I didn't get and service less then desirable. Wish had at a Long John Silvers. Would have had a better meal at a much cheaper price.
(1)
Jamison Y.
The first 4-5x I ate here, the food and service were really good. The last two times, including my last time ever, the steam pots have been over cooked and the service staff appears to be Perkins castoffs. Our service was really good tonight, but the food wasn't. The corn looked like it had AIDS and tasted like I think AIDS would taste. The crab was overcooked and I had to scrape it out of the shell to eat it. My wife's hush puppies were really dry and tasteless as well. The fries had roughly 3 pounds of salt, so I could get heart disease to compliment my the aforementioned Acquired Immune Deficiency Syndrome. Lastly, some server who apparently forgot she wasn't at home in her mobile mansion kept yelling to her co-workers every time she walked by our table. Nothing says ambiance like white trash and giant sharks. I'm done with this location and will take my crab needs to the Joes in Station Square.
(2)
Tiffany Y.
My husband and I showed up at 5 PM for dinner on a Saturday. I was happy that we were able to immediately get a booth. Our waitress was nice. She, however, brought out our entrees without first bringing out our appetizer. When the manager happened to come to our table, I told her that our appetizer never came out. She asked us if we still wanted it. I replied yes. She said that she would give us the appetizer for free. The buckets of snow and queen crab tasted good. We were not brought out butter at first, so we had to ask for it. One of my potatoes was brown from going bad. We enjoyed the taste of the french fries and hush puppies. When our appetizer, a crab dip, finally came out, we did enjoy the taste of it.
(3)
Craig F.
This used to be a great place to take the family. But, the food has gone down hill. Went this past Friday - I got the Crab Cake salad and my wife got the Crab Cake sandwich and both smelled of something rotten. The kids always get the fishermans catch. My one daughter said "dad this does not taste right" so I took a bite of the fish stick and it did not resemble anything like fried fish. When the manager came around, we told him about everything. He did seem concerned and offered to make us new meals but it was too late. We paid the bill and ate over at TGI Fridays.
(1)
Ronnie M.
I have always loved joes crab shack but this location is top of the line. Food is always great. service is usually on par. This location succeed in both categories. My review has more to do with the friendlyness (is that even a word) of the staff. I sat at the bar as it was just myself and wanted to watch the rest of the penguins game. I just moved to Pittsburgh and am currently staying in a near by hotel while finding a place to live. The bartender introduced herself as Paige and asked for my name and used it all night. Made you feel apart of the experience. As I was the only one at the bar, in between her attending to her tables, we chatted about the area, where to live, places to see, etc. Other waitresses got involved and were all just as helpful. Pretty soon the banter turned to all around convo and the night flew by. The customer interaction I encountered will have me back more and more. Excellent. Even if the food sucks, which is few and far between, the staff is more than a good reason to keep coming back.
(5)
Matt K.
As usual, Joe's Crab Shack disappoints. I either get a bad meal or you way too little food for the money. My advice - look for a real seafood place.
(1)
Bob H.
The place was not even busy and yet no one waited on us.after asking for help someone said they would get someone for us but no one showed. So we left.
(1)
Devin L.
I'm from NYC, we see these commercials all of the time, I was very curious. Went after a hockey game and we were the only people there. I was a bit leery, but decided to grab a bucket of Coronas anyway. Got the crab and spinach dip. It was delicious. Honestly though if you are ordering a bucket, forgo the appetizer. The crab buckets are huge. With that said I got the Ragin Cajun. It had a great seasoning with crab, shrimp, corn on the cob, potatoes and an andouille sausage. The crab and shrimp were absolutely awesome, the corn was good, potatoes were ok and the sausage was eh. It was a ton of food though and very fairly priced.
(4)
Barbi G.
Heard so much about this chain and was curious and decided to give it a try. Walked in to about 15 people standing in the entry all waiting to be seated. About half of the tables were empty, so we wondered what the deal was. We stood waiting for several minutes at the unattended hostess stand and finally decided to head down to Burgatory.... Peace out Joes Crab Shack!
(1)
Keri T.
Great steamerpots, great waitress, ate on valentines day and had no wait time. The alcohol drink was peach and whiskey, also delicious, however it was $12. Prices are a bit ridiculous. Our bill was $80 for 2 steamerpots and 2 drinks. But it was super tasty.
(4)
Kay E.
I am a Joe's groupie. Their crab legs and steampots all rock my world as do their drinks and desserts. It's the next best thing to the type of places I went to when I lived down south.
(5)
Greg M.
This is my go to place for excellent seafood when away from a coast. The staff is ALWAYS willing to personalize my meal and they make sure you leave happy! Service is stellar if you engage the management if needed. If you get crappy service or sub-par stuff, speak up in a nice way and they will take care of you. Skip the Red and eat here!
(5)
Money B.
This place has descent food depending on what you order and I got to TRY MOONSHINE HERE! I don't like the crowd, tends to be more hill billy's.
(4)
Matt S.
The burgers are good and actually better than the seafood. That's probably not a good thing if you are a seafood restaurant though...
(3)
Steve L.
If youre thinking about going here, or seated at the restaurant reading this, BAIL. Brutal. Worst meal Ive had in a long time and I paid $40. SEEEE YA
(1)
Matt R.
Amber was great. The manager surprised us with some fresh coconut shrimp after she noticed my buddy's was a bit burnt. He hadn't even noticed. Good example of great service.
(5)
Susan A.
Really nothing special. The three of us ordered different pots and shared. Definitely too much seasoning on everything...too salty and took away from the flavor of the food. I had to wipe some of the bay seasoning off my corn cob just to be able to eat it. Crab seemed just a bit over cooked but okay The crawfish were ridiculously small and the biggest disappointment of the choices. The andouille sausage was good. Dessert was a cobbler which I did not finish as its consistency seemed not quite right. The service was however very good.
(2)
A R.
If you're looking for very poor service and over cooked seafood for over $40 a person then you're in the right place! If not, save your self the trouble and go some where else!
(1)
Rani P.
A bucket of crab partnered with corn on the cob results in a pretty happy self. Nothing outstanding, but everything you'd expect from a seafood chain. They even start the disco lights and do a little dance randomly during the meal. Left satisfied without hurting my wallet.
(3)
Steve P.
This whole area looks brand new so it's not surprising that I have to add this location. I enjoyed eating here after watching all their commercials which are pretty decent and the jingle stays in your head. When we arrived there was an hour wait and since we didn't have anything better to do we decided that sitting at the bar would be a better time waster than in the lobby or outside on a bench. I ordered one of their drinks that had some kind of a cutesie name like "The Wild Tornado" or "Sunrise splash" or something. It tasted fine and I got halfway through it when our buzzer told us they had a table available, it had only been about a half hour so that's a plus on their end. Our party ordered various crab baskets to basically share and get a taste for everything they had. All the food was pretty much average. I got chunks of sausage and an ear of corn along with a few king crab and snow crab legs. The corn was chewy and the sausage was meh, but the seafood portion of everything was good. A little spendy for the flare that is everywhere but none the less we all had a great time and were full when we left. So I suppose you can give this a shot if you're in the area with a few bucks to kill.
(4)
John A.
I was looking forward to it and sadly disappointed with the reality. Undercooked shrimp and scallops and low quality fish.
(1)
Greg S.
Kind of a dysfunctional place on the evening of 12/12/11. Wait staff was in a bit of an argument with the kitchen staff. Not much oversight. I ordered the fish and chips, and it was served with burned pieces of deep fried fish batter chunks. Not a great presentation. We should have gone elsewhere, and will in the future.
(2)
Jamie B.
I've been there before and it wasn't great but.. I will not be going back it is expensive and disgusting. I got the platter with fried shrimp, fish and scallops, the scallops were small and didn't taste fresh and the coating was just falling off. The fish was whitefish or something as cheap and 2 very small pieces a little dry, the shrimp were barely ok and a little peppery like the very small paper cup of cole slaw. Fries were not hot and also kind of dry. Tartar sauce has pieces of what seemed like blue cheese and the kids ranch was watered down. I thought red lobster was expensive with very little food but this is much worse and at least at RL you get good cheesy buns. A total waste of money.
(1)
Jessica H.
My overall experience was: NOT WORTH IT! Atmosphere: Nice and cheerful. Food: Average at best. The shrimp was rubbery and hard. The crab cakes were ok but nothing to write home about. The breaded fish was soggy. The buckets of seafood had good flavor but were very expensive ~$30. Overall, the mediocrity of the food does not justify the prices. Service: As we looked around we saw that other tables were receiving placemats and bibs by other waitresses. Our waitress didn't even refill our drinks. She was distracted, inattentive, and unhelpful. We decided that we wanted dessert and she failed to mention that each dessert was meant for two people. We all ordered a dessert and each was entirely too much to handle. I would not recommend this restaurant to anyone.
(2)
Joey G.
The atmosphere was nice but our waitress was very poor. Our food was not fresh, it tasted like it was prepackaged, and the portions were small. Furthermore you could tell it had sat under a heat lamp because the shrimp was rubbery and the fried fish was mushy. There is no chance I will ever return it was an overall very bad experience.
(1)
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Address :6491 Robinson Center Dr
Pittsburgh, PA, 15205
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Kimberly T.
It had been awhile since we had been to Joe's so we were excited to go back. But we were greatly disappointed. I ordered a Crab pot with King crab. It was a lot of crab but it was over cooked and rubbery. The portions of cole slaw and macaroni salad were good but small. I had a lot of potatoes. I left most of them. My meal was supposed to have andouille sausage. It did, but it was two tiny bite size pieces. My husband ordered the Sam Adams pot. It came with lobster that was tough and had a very funky/weird taste. Our server was excellent but the food was far from it.
(2)Marianne T.
Beware! Served under cooked fish. They remade the order and that fish smelled and tasted really old. Made my husband and I sick. Also my order was brought out with wrong side items. Charged for things I didn't get and service less then desirable. Wish had at a Long John Silvers. Would have had a better meal at a much cheaper price.
(1)Jamison Y.
The first 4-5x I ate here, the food and service were really good. The last two times, including my last time ever, the steam pots have been over cooked and the service staff appears to be Perkins castoffs. Our service was really good tonight, but the food wasn't. The corn looked like it had AIDS and tasted like I think AIDS would taste. The crab was overcooked and I had to scrape it out of the shell to eat it. My wife's hush puppies were really dry and tasteless as well. The fries had roughly 3 pounds of salt, so I could get heart disease to compliment my the aforementioned Acquired Immune Deficiency Syndrome. Lastly, some server who apparently forgot she wasn't at home in her mobile mansion kept yelling to her co-workers every time she walked by our table. Nothing says ambiance like white trash and giant sharks. I'm done with this location and will take my crab needs to the Joes in Station Square.
(2)Tiffany Y.
My husband and I showed up at 5 PM for dinner on a Saturday. I was happy that we were able to immediately get a booth. Our waitress was nice. She, however, brought out our entrees without first bringing out our appetizer. When the manager happened to come to our table, I told her that our appetizer never came out. She asked us if we still wanted it. I replied yes. She said that she would give us the appetizer for free. The buckets of snow and queen crab tasted good. We were not brought out butter at first, so we had to ask for it. One of my potatoes was brown from going bad. We enjoyed the taste of the french fries and hush puppies. When our appetizer, a crab dip, finally came out, we did enjoy the taste of it.
(3)Craig F.
This used to be a great place to take the family. But, the food has gone down hill. Went this past Friday - I got the Crab Cake salad and my wife got the Crab Cake sandwich and both smelled of something rotten. The kids always get the fishermans catch. My one daughter said "dad this does not taste right" so I took a bite of the fish stick and it did not resemble anything like fried fish. When the manager came around, we told him about everything. He did seem concerned and offered to make us new meals but it was too late. We paid the bill and ate over at TGI Fridays.
(1)Tayler G.
Very good visit everybody is so friendly and the place is so inviting!! The food was good and plenty of it!!! The crazy good crab dip is ah-ma-zing!!!!! Our waitress was friendly and so patient (we had 3 drunk guys haha) she did so good!!! Definitely will be coming back! The reason I gave it a 4 out of 5 was because sometimes we had to repeat and repeat and repeat or order but it does get a little loud so I understand so overall I loved it!!!!
(4)Walter C.
The cigarette stench at the front door was so bad, I almost went somewhere else. The food and service was excellent - but I won't be coming back if they don't get that horrible problem corrected
(3)Michelle B.
I've gone to Joe's Crab Shack many times. In the past, I'd have given this place more stars. Typically, the service is good, the food comes out well, and we generally leave satisfied. Last night was definitely the exception. My family and I went, and the place was packed. So I understood the delays in the waiter coming by - to a certain extent. I ordered iced tea and my usual steampot, with broccoli in lieu of the potatoes. They bring my iced tea, but no sweeteners out. It takes half an hour to track down our server to get sweeteners. Then my meal comes out, and it's missing many things. In the pot, there's crab, a couple shrimp and a sausage link, that's it. No broccoli, nothing. So they get the broccoli after a few minutes. Then I realize I didn't have any warmed butter, a knife to cut the sausage, an infamous bib, a cracker to break the crab shells, or most of the things that a waiter typically brings with an expensive steampot order (25.99). I ate the tiny broccoli portion and the shrimp while waiting for the server to come by to request the other things. Then of course it takes him 20 minutes to get them. By the time he came back, my crab was cold. Oh and I never got a refill on my drink. Then, suddenly when it was time to drop the bill off, our server was abruptly nice and had all the time in the world to laugh and smile with us. Clearly hoping for a bigger tip. Granted, he got 15 percent, but I probably won't be going back to this Joe's Crab Shack anytime soon.
(2)Denny V.
Went here for lunch as I had received an e-mail offering a free appetizer with the purchase of an entrée for today only. The place was about 25% full and I was greeted right away by the hostess. Dining alone, I told her I'd be sitting at the bar. It only took Joella a couple minutes to come over and offer me a drink. I opted for ice water with lemon. She handed me a menu and gave me a few minutes to decide on lunch. She noticed the menu closed and sitting on the bar and came back over to take my order. I ordered the Crab Nacho's ($10.59) and the Blackened Mahi Taco's ($11.59). The nacho's came in about 10 minutes. They were a mountain of salty chips with shredded lettuce, diced tomatoes, corn, black beans, guacamole 'spread' and some crab flavored mushy stuff that was the color of buffalo chicken dip. It wasn't bad... but it wasn't good. I got through about half of it and a full glass of water before deciding to stop to check my blood pressure. Joelle offered me a to-go container and I accepted- I hate to leave food. My Mahi Taco's arrived (3 of them) which consisted of a decent 'tender' of broiled fish, some shredded cabbage, diced tomatoes & onions and (I think) a drizzle of that same guacamole dip. I added hot sauce. They were accompanied by a small handful of those same salty chips and a small cup of pico de gallo to spread on them. The fish was a little on the dry side, it could have been pulled off the broiler a few minutes sooner but the taco 'wrapper' was nicely warmed and stayed together rather well. I don't want to bash the place seeing all the other reviews but this visit did not leave me with a good taste in my mouth and I don't see any reason to return (to this one or any others)...
(2)Kyle W.
The loud club music while trying to eat is very obnoxious. I've never heard such a thing at any of the Joe's I've been to on my travels.
(1)Matt F.
Food horrible, server sucked, didn't bring napkins or silverware. Food is better at long john silvers
(1)Jimmy J.
Great atmosphere, great service. I had a new waitress today, Tanya. She was all smiles and put everyone in a great mood. The food was good. I miss the ild Barbecue flavor :( It was amazingvwith The Crab Daddy Special or just the Dungenous Crab. I'd recomend The Great Balls Of Fire for an apatizer. Yum!
(4)Jamie B.
I've been there before and it wasn't great but.. I will not be going back it is expensive and disgusting. I got the platter with fried shrimp, fish and scallops, the scallops were small and didn't taste fresh and the coating was just falling off. The fish was whitefish or something as cheap and 2 very small pieces a little dry, the shrimp were barely ok and a little peppery like the very small paper cup of cole slaw. Fries were not hot and also kind of dry. Tartar sauce has pieces of what seemed like blue cheese and the kids ranch was watered down. I thought red lobster was expensive with very little food but this is much worse and at least at RL you get good cheesy buns. A total waste of money.
(1)Jessica H.
My overall experience was: NOT WORTH IT! Atmosphere: Nice and cheerful. Food: Average at best. The shrimp was rubbery and hard. The crab cakes were ok but nothing to write home about. The breaded fish was soggy. The buckets of seafood had good flavor but were very expensive ~$30. Overall, the mediocrity of the food does not justify the prices. Service: As we looked around we saw that other tables were receiving placemats and bibs by other waitresses. Our waitress didn't even refill our drinks. She was distracted, inattentive, and unhelpful. We decided that we wanted dessert and she failed to mention that each dessert was meant for two people. We all ordered a dessert and each was entirely too much to handle. I would not recommend this restaurant to anyone.
(2)Joey G.
The atmosphere was nice but our waitress was very poor. Our food was not fresh, it tasted like it was prepackaged, and the portions were small. Furthermore you could tell it had sat under a heat lamp because the shrimp was rubbery and the fried fish was mushy. There is no chance I will ever return it was an overall very bad experience.
(1)Matt S.
The burgers are good and actually better than the seafood. That's probably not a good thing if you are a seafood restaurant though...
(3)Steve L.
If youre thinking about going here, or seated at the restaurant reading this, BAIL. Brutal. Worst meal Ive had in a long time and I paid $40. SEEEE YA
(1)Matt R.
Amber was great. The manager surprised us with some fresh coconut shrimp after she noticed my buddy's was a bit burnt. He hadn't even noticed. Good example of great service.
(5)Michael P.
The food is so so and don't believe the menu that is posted on Yelp there are many dishes listed that they no longer have very disappointing!!!!!
(2)Nancy P.
Sam is the best! Very attentive and funny. Food, as always, really good and hot! Fun atmosphere and great food.
(4)Brenda A.
I don't understand the negative reviews at all! After seeing commercials for Joe's for years but not having one close by we were thrilled to be staying at a hotel so close to one. My husband, my daughter and I couldn't wait to go for dinner. We weren't sure how crowded it would be but we were willing to wait as long as we had to. When we arrived we were told 15-20 minutes, but it ended up being about 10. The service was excellent and the food was to die for. We had the sampler appetizer. The crab balls were amazing, the calamari perfect, and the crab dip was amazing. My husband and I each got the Sam Adams Steamer Pot and our 10 year daughter got her own Classic Steamer Pot. She ate every crab and shrimp in the platter. The sausage was a little too spicy for her and she didn't like the Old Bay on the corn, but her dad was happy to help her eat those, and she had plenty to chow down on without it. I would love to have a Joe's in Lancaster, PA, though I would have to get a part-time job to support our crab habit.
(5)Devin L.
I'm from NYC, we see these commercials all of the time, I was very curious. Went after a hockey game and we were the only people there. I was a bit leery, but decided to grab a bucket of Coronas anyway. Got the crab and spinach dip. It was delicious. Honestly though if you are ordering a bucket, forgo the appetizer. The crab buckets are huge. With that said I got the Ragin Cajun. It had a great seasoning with crab, shrimp, corn on the cob, potatoes and an andouille sausage. The crab and shrimp were absolutely awesome, the corn was good, potatoes were ok and the sausage was eh. It was a ton of food though and very fairly priced.
(4)Barbi G.
Heard so much about this chain and was curious and decided to give it a try. Walked in to about 15 people standing in the entry all waiting to be seated. About half of the tables were empty, so we wondered what the deal was. We stood waiting for several minutes at the unattended hostess stand and finally decided to head down to Burgatory.... Peace out Joes Crab Shack!
(1)Keri T.
Great steamerpots, great waitress, ate on valentines day and had no wait time. The alcohol drink was peach and whiskey, also delicious, however it was $12. Prices are a bit ridiculous. Our bill was $80 for 2 steamerpots and 2 drinks. But it was super tasty.
(4)Kay E.
I am a Joe's groupie. Their crab legs and steampots all rock my world as do their drinks and desserts. It's the next best thing to the type of places I went to when I lived down south.
(5)Greg M.
This is my go to place for excellent seafood when away from a coast. The staff is ALWAYS willing to personalize my meal and they make sure you leave happy! Service is stellar if you engage the management if needed. If you get crappy service or sub-par stuff, speak up in a nice way and they will take care of you. Skip the Red and eat here!
(5)Money B.
This place has descent food depending on what you order and I got to TRY MOONSHINE HERE! I don't like the crowd, tends to be more hill billy's.
(4)Susan A.
Really nothing special. The three of us ordered different pots and shared. Definitely too much seasoning on everything...too salty and took away from the flavor of the food. I had to wipe some of the bay seasoning off my corn cob just to be able to eat it. Crab seemed just a bit over cooked but okay The crawfish were ridiculously small and the biggest disappointment of the choices. The andouille sausage was good. Dessert was a cobbler which I did not finish as its consistency seemed not quite right. The service was however very good.
(2)A R.
If you're looking for very poor service and over cooked seafood for over $40 a person then you're in the right place! If not, save your self the trouble and go some where else!
(1)Rani P.
A bucket of crab partnered with corn on the cob results in a pretty happy self. Nothing outstanding, but everything you'd expect from a seafood chain. They even start the disco lights and do a little dance randomly during the meal. Left satisfied without hurting my wallet.
(3)Steve P.
This whole area looks brand new so it's not surprising that I have to add this location. I enjoyed eating here after watching all their commercials which are pretty decent and the jingle stays in your head. When we arrived there was an hour wait and since we didn't have anything better to do we decided that sitting at the bar would be a better time waster than in the lobby or outside on a bench. I ordered one of their drinks that had some kind of a cutesie name like "The Wild Tornado" or "Sunrise splash" or something. It tasted fine and I got halfway through it when our buzzer told us they had a table available, it had only been about a half hour so that's a plus on their end. Our party ordered various crab baskets to basically share and get a taste for everything they had. All the food was pretty much average. I got chunks of sausage and an ear of corn along with a few king crab and snow crab legs. The corn was chewy and the sausage was meh, but the seafood portion of everything was good. A little spendy for the flare that is everywhere but none the less we all had a great time and were full when we left. So I suppose you can give this a shot if you're in the area with a few bucks to kill.
(4)John A.
I was looking forward to it and sadly disappointed with the reality. Undercooked shrimp and scallops and low quality fish.
(1)Greg S.
Kind of a dysfunctional place on the evening of 12/12/11. Wait staff was in a bit of an argument with the kitchen staff. Not much oversight. I ordered the fish and chips, and it was served with burned pieces of deep fried fish batter chunks. Not a great presentation. We should have gone elsewhere, and will in the future.
(2)Zachary E.
Could have bought triple the amount of crab legs else where and I wouldn't have had to deal with the terrible service, at other tables I saw wrong food coming out and waitresses that honestly could have cared less. Dining room was a comfortable -20 and I just wanted to leave to feel my extremities again. Our waitress even told me that my $16 lobster was frozen. $70 well spent and a $10 tip expected. Two stars for the shark.
(2)Curtis H.
I had a good experience at the station square location so I stopped in this one before a movie. Once again got the sampler & calamari for apps. Great once again. The fried shrimp entrée was good and worth the money. The only problem was the server, not very attentive. After our order we didn't see her til our check, we had to stop other servers when we needed something.
(4)Darren W.
Eh, part of me thinks that if Joe's Crab Shack's prices weren't so out-of-line, I'd enjoy them more. Kay wanted to come here so badly, it was killing her, a craving for crab legs driving her to the brink of madness. I had to take her. There was no choice. She enjoyed the hell out of her meal, especially with me footing the bill, which came to $150 after the tip. It's partly my fault. I caved and bought a steampot that contained two whole steamed lobsters, shrimp, sausage, and corn cobs. I can't recall what they call this combination exactly, but man did it make my wallet scream. If a restaurant puts lobster on their menu, I have trouble passing it by. What formidable critters of the deep lobsters are with their crimson, armored hides. Imagine if they were the size of men or...elephants. Regardless, tearing at these monsters taught me to respect them anew, and savoring the briny, plump, tender meat morsels reminded me how tasty they can be when dredged in clarified butter. The Crab Nachos were an easily enjoyable appetizer (crab dip on tortilla chips topped with pico de gallo, black bean corn relish, Jack cheese, and avocado lime dressing doesn't require pinching the nose to devour). as was my dessert: The decadence dance Joe calls the Campfire S'mores (How could one with a sweet tooth hate on a chocolate cake, marshmallows, graham crackers, and a Hershey bar stuck under a broiler together on a plate? Hell I could make it at home and should!). Nonetheless, I must deduct stars for sticker shock, regret (for what I spent, it should have been the meal of my life), and somewhat absentee service.
(3)Rikki M.
Great dining experience here if you like fish. Their menu stops at that. One chicken dish to choose from and nothing vegetarian or vegan. Yes this is a fish joint. I understand that. They can at least add a steak or a couple more chicken dishes. The chicken dish I did get was nothing special. The prices here are fairly high for the seafood but you get a ton to eat.
(2)Ronnie M.
I have always loved joes crab shack but this location is top of the line. Food is always great. service is usually on par. This location succeed in both categories. My review has more to do with the friendlyness (is that even a word) of the staff. I sat at the bar as it was just myself and wanted to watch the rest of the penguins game. I just moved to Pittsburgh and am currently staying in a near by hotel while finding a place to live. The bartender introduced herself as Paige and asked for my name and used it all night. Made you feel apart of the experience. As I was the only one at the bar, in between her attending to her tables, we chatted about the area, where to live, places to see, etc. Other waitresses got involved and were all just as helpful. Pretty soon the banter turned to all around convo and the night flew by. The customer interaction I encountered will have me back more and more. Excellent. Even if the food sucks, which is few and far between, the staff is more than a good reason to keep coming back.
(5)Matt K.
As usual, Joe's Crab Shack disappoints. I either get a bad meal or you way too little food for the money. My advice - look for a real seafood place.
(1)Bob H.
The place was not even busy and yet no one waited on us.after asking for help someone said they would get someone for us but no one showed. So we left.
(1)Tayler G.
Very good visit everybody is so friendly and the place is so inviting!! The food was good and plenty of it!!! The crazy good crab dip is ah-ma-zing!!!!! Our waitress was friendly and so patient (we had 3 drunk guys haha) she did so good!!! Definitely will be coming back! The reason I gave it a 4 out of 5 was because sometimes we had to repeat and repeat and repeat or order but it does get a little loud so I understand so overall I loved it!!!!
(4)Walter C.
The cigarette stench at the front door was so bad, I almost went somewhere else. The food and service was excellent - but I won't be coming back if they don't get that horrible problem corrected
(3)Michael P.
The food is so so and don't believe the menu that is posted on Yelp there are many dishes listed that they no longer have very disappointing!!!!!
(2)Nancy P.
Sam is the best! Very attentive and funny. Food, as always, really good and hot! Fun atmosphere and great food.
(4)Brenda A.
I don't understand the negative reviews at all! After seeing commercials for Joe's for years but not having one close by we were thrilled to be staying at a hotel so close to one. My husband, my daughter and I couldn't wait to go for dinner. We weren't sure how crowded it would be but we were willing to wait as long as we had to. When we arrived we were told 15-20 minutes, but it ended up being about 10. The service was excellent and the food was to die for. We had the sampler appetizer. The crab balls were amazing, the calamari perfect, and the crab dip was amazing. My husband and I each got the Sam Adams Steamer Pot and our 10 year daughter got her own Classic Steamer Pot. She ate every crab and shrimp in the platter. The sausage was a little too spicy for her and she didn't like the Old Bay on the corn, but her dad was happy to help her eat those, and she had plenty to chow down on without it. I would love to have a Joe's in Lancaster, PA, though I would have to get a part-time job to support our crab habit.
(5)Zachary E.
Could have bought triple the amount of crab legs else where and I wouldn't have had to deal with the terrible service, at other tables I saw wrong food coming out and waitresses that honestly could have cared less. Dining room was a comfortable -20 and I just wanted to leave to feel my extremities again. Our waitress even told me that my $16 lobster was frozen. $70 well spent and a $10 tip expected. Two stars for the shark.
(2)Curtis H.
I had a good experience at the station square location so I stopped in this one before a movie. Once again got the sampler & calamari for apps. Great once again. The fried shrimp entrée was good and worth the money. The only problem was the server, not very attentive. After our order we didn't see her til our check, we had to stop other servers when we needed something.
(4)Darren W.
Eh, part of me thinks that if Joe's Crab Shack's prices weren't so out-of-line, I'd enjoy them more. Kay wanted to come here so badly, it was killing her, a craving for crab legs driving her to the brink of madness. I had to take her. There was no choice. She enjoyed the hell out of her meal, especially with me footing the bill, which came to $150 after the tip. It's partly my fault. I caved and bought a steampot that contained two whole steamed lobsters, shrimp, sausage, and corn cobs. I can't recall what they call this combination exactly, but man did it make my wallet scream. If a restaurant puts lobster on their menu, I have trouble passing it by. What formidable critters of the deep lobsters are with their crimson, armored hides. Imagine if they were the size of men or...elephants. Regardless, tearing at these monsters taught me to respect them anew, and savoring the briny, plump, tender meat morsels reminded me how tasty they can be when dredged in clarified butter. The Crab Nachos were an easily enjoyable appetizer (crab dip on tortilla chips topped with pico de gallo, black bean corn relish, Jack cheese, and avocado lime dressing doesn't require pinching the nose to devour). as was my dessert: The decadence dance Joe calls the Campfire S'mores (How could one with a sweet tooth hate on a chocolate cake, marshmallows, graham crackers, and a Hershey bar stuck under a broiler together on a plate? Hell I could make it at home and should!). Nonetheless, I must deduct stars for sticker shock, regret (for what I spent, it should have been the meal of my life), and somewhat absentee service.
(3)Rikki M.
Great dining experience here if you like fish. Their menu stops at that. One chicken dish to choose from and nothing vegetarian or vegan. Yes this is a fish joint. I understand that. They can at least add a steak or a couple more chicken dishes. The chicken dish I did get was nothing special. The prices here are fairly high for the seafood but you get a ton to eat.
(2)Jimmy J.
Great atmosphere, great service. I had a new waitress today, Tanya. She was all smiles and put everyone in a great mood. The food was good. I miss the ild Barbecue flavor :( It was amazingvwith The Crab Daddy Special or just the Dungenous Crab. I'd recomend The Great Balls Of Fire for an apatizer. Yum!
(4)Michelle B.
I've gone to Joe's Crab Shack many times. In the past, I'd have given this place more stars. Typically, the service is good, the food comes out well, and we generally leave satisfied. Last night was definitely the exception. My family and I went, and the place was packed. So I understood the delays in the waiter coming by - to a certain extent. I ordered iced tea and my usual steampot, with broccoli in lieu of the potatoes. They bring my iced tea, but no sweeteners out. It takes half an hour to track down our server to get sweeteners. Then my meal comes out, and it's missing many things. In the pot, there's crab, a couple shrimp and a sausage link, that's it. No broccoli, nothing. So they get the broccoli after a few minutes. Then I realize I didn't have any warmed butter, a knife to cut the sausage, an infamous bib, a cracker to break the crab shells, or most of the things that a waiter typically brings with an expensive steampot order (25.99). I ate the tiny broccoli portion and the shrimp while waiting for the server to come by to request the other things. Then of course it takes him 20 minutes to get them. By the time he came back, my crab was cold. Oh and I never got a refill on my drink. Then, suddenly when it was time to drop the bill off, our server was abruptly nice and had all the time in the world to laugh and smile with us. Clearly hoping for a bigger tip. Granted, he got 15 percent, but I probably won't be going back to this Joe's Crab Shack anytime soon.
(2)Denny V.
Went here for lunch as I had received an e-mail offering a free appetizer with the purchase of an entrée for today only. The place was about 25% full and I was greeted right away by the hostess. Dining alone, I told her I'd be sitting at the bar. It only took Joella a couple minutes to come over and offer me a drink. I opted for ice water with lemon. She handed me a menu and gave me a few minutes to decide on lunch. She noticed the menu closed and sitting on the bar and came back over to take my order. I ordered the Crab Nacho's ($10.59) and the Blackened Mahi Taco's ($11.59). The nacho's came in about 10 minutes. They were a mountain of salty chips with shredded lettuce, diced tomatoes, corn, black beans, guacamole 'spread' and some crab flavored mushy stuff that was the color of buffalo chicken dip. It wasn't bad... but it wasn't good. I got through about half of it and a full glass of water before deciding to stop to check my blood pressure. Joelle offered me a to-go container and I accepted- I hate to leave food. My Mahi Taco's arrived (3 of them) which consisted of a decent 'tender' of broiled fish, some shredded cabbage, diced tomatoes & onions and (I think) a drizzle of that same guacamole dip. I added hot sauce. They were accompanied by a small handful of those same salty chips and a small cup of pico de gallo to spread on them. The fish was a little on the dry side, it could have been pulled off the broiler a few minutes sooner but the taco 'wrapper' was nicely warmed and stayed together rather well. I don't want to bash the place seeing all the other reviews but this visit did not leave me with a good taste in my mouth and I don't see any reason to return (to this one or any others)...
(2)Kimberly T.
It had been awhile since we had been to Joe's so we were excited to go back. But we were greatly disappointed. I ordered a Crab pot with King crab. It was a lot of crab but it was over cooked and rubbery. The portions of cole slaw and macaroni salad were good but small. I had a lot of potatoes. I left most of them. My meal was supposed to have andouille sausage. It did, but it was two tiny bite size pieces. My husband ordered the Sam Adams pot. It came with lobster that was tough and had a very funky/weird taste. Our server was excellent but the food was far from it.
(2)Kyle W.
The loud club music while trying to eat is very obnoxious. I've never heard such a thing at any of the Joe's I've been to on my travels.
(1)Matt F.
Food horrible, server sucked, didn't bring napkins or silverware. Food is better at long john silvers
(1)Marianne T.
Beware! Served under cooked fish. They remade the order and that fish smelled and tasted really old. Made my husband and I sick. Also my order was brought out with wrong side items. Charged for things I didn't get and service less then desirable. Wish had at a Long John Silvers. Would have had a better meal at a much cheaper price.
(1)Jamison Y.
The first 4-5x I ate here, the food and service were really good. The last two times, including my last time ever, the steam pots have been over cooked and the service staff appears to be Perkins castoffs. Our service was really good tonight, but the food wasn't. The corn looked like it had AIDS and tasted like I think AIDS would taste. The crab was overcooked and I had to scrape it out of the shell to eat it. My wife's hush puppies were really dry and tasteless as well. The fries had roughly 3 pounds of salt, so I could get heart disease to compliment my the aforementioned Acquired Immune Deficiency Syndrome. Lastly, some server who apparently forgot she wasn't at home in her mobile mansion kept yelling to her co-workers every time she walked by our table. Nothing says ambiance like white trash and giant sharks. I'm done with this location and will take my crab needs to the Joes in Station Square.
(2)Tiffany Y.
My husband and I showed up at 5 PM for dinner on a Saturday. I was happy that we were able to immediately get a booth. Our waitress was nice. She, however, brought out our entrees without first bringing out our appetizer. When the manager happened to come to our table, I told her that our appetizer never came out. She asked us if we still wanted it. I replied yes. She said that she would give us the appetizer for free. The buckets of snow and queen crab tasted good. We were not brought out butter at first, so we had to ask for it. One of my potatoes was brown from going bad. We enjoyed the taste of the french fries and hush puppies. When our appetizer, a crab dip, finally came out, we did enjoy the taste of it.
(3)Craig F.
This used to be a great place to take the family. But, the food has gone down hill. Went this past Friday - I got the Crab Cake salad and my wife got the Crab Cake sandwich and both smelled of something rotten. The kids always get the fishermans catch. My one daughter said "dad this does not taste right" so I took a bite of the fish stick and it did not resemble anything like fried fish. When the manager came around, we told him about everything. He did seem concerned and offered to make us new meals but it was too late. We paid the bill and ate over at TGI Fridays.
(1)Ronnie M.
I have always loved joes crab shack but this location is top of the line. Food is always great. service is usually on par. This location succeed in both categories. My review has more to do with the friendlyness (is that even a word) of the staff. I sat at the bar as it was just myself and wanted to watch the rest of the penguins game. I just moved to Pittsburgh and am currently staying in a near by hotel while finding a place to live. The bartender introduced herself as Paige and asked for my name and used it all night. Made you feel apart of the experience. As I was the only one at the bar, in between her attending to her tables, we chatted about the area, where to live, places to see, etc. Other waitresses got involved and were all just as helpful. Pretty soon the banter turned to all around convo and the night flew by. The customer interaction I encountered will have me back more and more. Excellent. Even if the food sucks, which is few and far between, the staff is more than a good reason to keep coming back.
(5)Matt K.
As usual, Joe's Crab Shack disappoints. I either get a bad meal or you way too little food for the money. My advice - look for a real seafood place.
(1)Bob H.
The place was not even busy and yet no one waited on us.after asking for help someone said they would get someone for us but no one showed. So we left.
(1)Devin L.
I'm from NYC, we see these commercials all of the time, I was very curious. Went after a hockey game and we were the only people there. I was a bit leery, but decided to grab a bucket of Coronas anyway. Got the crab and spinach dip. It was delicious. Honestly though if you are ordering a bucket, forgo the appetizer. The crab buckets are huge. With that said I got the Ragin Cajun. It had a great seasoning with crab, shrimp, corn on the cob, potatoes and an andouille sausage. The crab and shrimp were absolutely awesome, the corn was good, potatoes were ok and the sausage was eh. It was a ton of food though and very fairly priced.
(4)Barbi G.
Heard so much about this chain and was curious and decided to give it a try. Walked in to about 15 people standing in the entry all waiting to be seated. About half of the tables were empty, so we wondered what the deal was. We stood waiting for several minutes at the unattended hostess stand and finally decided to head down to Burgatory.... Peace out Joes Crab Shack!
(1)Keri T.
Great steamerpots, great waitress, ate on valentines day and had no wait time. The alcohol drink was peach and whiskey, also delicious, however it was $12. Prices are a bit ridiculous. Our bill was $80 for 2 steamerpots and 2 drinks. But it was super tasty.
(4)Kay E.
I am a Joe's groupie. Their crab legs and steampots all rock my world as do their drinks and desserts. It's the next best thing to the type of places I went to when I lived down south.
(5)Greg M.
This is my go to place for excellent seafood when away from a coast. The staff is ALWAYS willing to personalize my meal and they make sure you leave happy! Service is stellar if you engage the management if needed. If you get crappy service or sub-par stuff, speak up in a nice way and they will take care of you. Skip the Red and eat here!
(5)Money B.
This place has descent food depending on what you order and I got to TRY MOONSHINE HERE! I don't like the crowd, tends to be more hill billy's.
(4)Matt S.
The burgers are good and actually better than the seafood. That's probably not a good thing if you are a seafood restaurant though...
(3)Steve L.
If youre thinking about going here, or seated at the restaurant reading this, BAIL. Brutal. Worst meal Ive had in a long time and I paid $40. SEEEE YA
(1)Matt R.
Amber was great. The manager surprised us with some fresh coconut shrimp after she noticed my buddy's was a bit burnt. He hadn't even noticed. Good example of great service.
(5)Susan A.
Really nothing special. The three of us ordered different pots and shared. Definitely too much seasoning on everything...too salty and took away from the flavor of the food. I had to wipe some of the bay seasoning off my corn cob just to be able to eat it. Crab seemed just a bit over cooked but okay The crawfish were ridiculously small and the biggest disappointment of the choices. The andouille sausage was good. Dessert was a cobbler which I did not finish as its consistency seemed not quite right. The service was however very good.
(2)A R.
If you're looking for very poor service and over cooked seafood for over $40 a person then you're in the right place! If not, save your self the trouble and go some where else!
(1)Rani P.
A bucket of crab partnered with corn on the cob results in a pretty happy self. Nothing outstanding, but everything you'd expect from a seafood chain. They even start the disco lights and do a little dance randomly during the meal. Left satisfied without hurting my wallet.
(3)Steve P.
This whole area looks brand new so it's not surprising that I have to add this location. I enjoyed eating here after watching all their commercials which are pretty decent and the jingle stays in your head. When we arrived there was an hour wait and since we didn't have anything better to do we decided that sitting at the bar would be a better time waster than in the lobby or outside on a bench. I ordered one of their drinks that had some kind of a cutesie name like "The Wild Tornado" or "Sunrise splash" or something. It tasted fine and I got halfway through it when our buzzer told us they had a table available, it had only been about a half hour so that's a plus on their end. Our party ordered various crab baskets to basically share and get a taste for everything they had. All the food was pretty much average. I got chunks of sausage and an ear of corn along with a few king crab and snow crab legs. The corn was chewy and the sausage was meh, but the seafood portion of everything was good. A little spendy for the flare that is everywhere but none the less we all had a great time and were full when we left. So I suppose you can give this a shot if you're in the area with a few bucks to kill.
(4)John A.
I was looking forward to it and sadly disappointed with the reality. Undercooked shrimp and scallops and low quality fish.
(1)Greg S.
Kind of a dysfunctional place on the evening of 12/12/11. Wait staff was in a bit of an argument with the kitchen staff. Not much oversight. I ordered the fish and chips, and it was served with burned pieces of deep fried fish batter chunks. Not a great presentation. We should have gone elsewhere, and will in the future.
(2)Jamie B.
I've been there before and it wasn't great but.. I will not be going back it is expensive and disgusting. I got the platter with fried shrimp, fish and scallops, the scallops were small and didn't taste fresh and the coating was just falling off. The fish was whitefish or something as cheap and 2 very small pieces a little dry, the shrimp were barely ok and a little peppery like the very small paper cup of cole slaw. Fries were not hot and also kind of dry. Tartar sauce has pieces of what seemed like blue cheese and the kids ranch was watered down. I thought red lobster was expensive with very little food but this is much worse and at least at RL you get good cheesy buns. A total waste of money.
(1)Jessica H.
My overall experience was: NOT WORTH IT! Atmosphere: Nice and cheerful. Food: Average at best. The shrimp was rubbery and hard. The crab cakes were ok but nothing to write home about. The breaded fish was soggy. The buckets of seafood had good flavor but were very expensive ~$30. Overall, the mediocrity of the food does not justify the prices. Service: As we looked around we saw that other tables were receiving placemats and bibs by other waitresses. Our waitress didn't even refill our drinks. She was distracted, inattentive, and unhelpful. We decided that we wanted dessert and she failed to mention that each dessert was meant for two people. We all ordered a dessert and each was entirely too much to handle. I would not recommend this restaurant to anyone.
(2)Joey G.
The atmosphere was nice but our waitress was very poor. Our food was not fresh, it tasted like it was prepackaged, and the portions were small. Furthermore you could tell it had sat under a heat lamp because the shrimp was rubbery and the fried fish was mushy. There is no chance I will ever return it was an overall very bad experience.
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