We ordered 3 pizzas at 1:45 am and they arrived within 15 minutes. The order was correct, the timing was impeccable, and the pizzas were hot and delicious. This is why America is the best country on earth. Amen.
(5)
Tarvin A.
Last night was the second time that I ordered food from this dominos and it was never delivered. I called them and asked if my food was still on its way and they told me they were closed then hung up on me. This was 90 minutes after I ordered. I called back again and they said please hold. They didn't hit the hold button so I listened to them argue and ignore my roommates calls for 9 minutes before I hung up. I worked at a chain pizza place for 3 years. I get it. You can't expect much. But seriously you have to draw the line somewhere. Fuck this dominos. Never order from here.
(1)
Emma S.
I ordered pizza two hours ago and it never arrived..... I don't know what else to say... I live a block away from dominos and ordered pizza on a whim. I sat on my stoop about 20 minutes after Ordering and sat for an hour waiting for the pizza to arrive. I ordered at 10:40 and waited ted until 1am on my front stoop.....
(1)
Anuj A.
Worst experience with any takeout ordered ever! Placed an order at 2 am on a Saturday night and got an estimate for delivery of 42-52 mins. The order never arrived on time and even after 3 times of calling the store and being put on hold for a total of 15 minutes, the only answer I heard was that the delivery was "on it's way". When the driver finally arrived late, he was exceptionally rude. While I was talking to the store, he screamed and drove away. The dominos store was incredibly unhelpful and the service was terrible! Never ordering from here again!
(1)
Courtney S.
Tried to place an order over the phone. The person who answered couldn't speak any English and hung up on me. #epicfail
(1)
Bonny M.
Yuk!!! Ordered deep dish pizza with Italian sausage and black olives. Delivered hot, but dough not cooked through, tiny specks of sausage and olives. Will never eat Dominos again. 8900 block Frankford Ave.
(1)
Sneha Reddy A.
Ordered pizzas at 2 AM with an estimated time of 50 mins. 90 min later, nothing comes and the customer care is just rude putting us on hold for 10 mins to give an update on the order. Driver finally comes with a number of other pending orders and doesnt even wait for the call with the customer care representative to reach a conclusion! Utterly rude - both customer service and the driver. Will never order from this again!
(1)
Kyle S.
This place is what it is. It's Dominos. Their pizza is sub-par and I only seem to order it after 2am. I would check out the pan pizza-great quality. The wings are so tiny and way too expensive. Was sent coupon mailer with some deals. When I called and asked for spicy wings on mailer the guy talked to me like I was stupid. He then asked if that was "it" a couple times. If you want good pizza and customer service will order from multiple other pizza places in Fairmount. Also, your re-do of brushing garlic on your pizza and labeling it as a re-launch is still disgusting.
(2)
Christine G.
I grew up in Michigan and went to college in Ann Arbor (where Dominos was founded). The Dominos there are great - always speedy delivery and the best customer service I've ever gotten from a delivery driver. This Philly Dominos completely sucks. Delivery can take more than 30 minutes, so the pizza arrives cold and gross. They often forget things from the order, toppings, sides, etc. It's not even worth calling them back because it would most likely take at least another half hour to fix the problem. I kept ordering from them because of my familiarity with the chain, but I can't justify ordering from this one again. One time the delivery driver actually made me come out to his car to get my food. No. Just no.
(1)
Timothy W.
Charged my card for the pizza via online order and delivery driver did not know so there was a double charge when I ordered pizza for a friend. I called to sort out the problem and was interrupted on the phone saying to call back the next day. The pizza that arrived was cold and tasted like real garbage.
(1)
Frank C.
Wow. The worst establishment I have ever been in my life. I live around the corner so rather than order take out I stopped in in the way home from the bar and the guy answering the phone offered to make me a deal and give him $20 cash in his pocket for a pie. Naturally, I said yes because I just wanted some pizza; but this guy took my money and made me wait 45mins and then tried to claim I never called in a pick up order. Eventually the guy cooking the pizzas saw that I had been waiting an hr and made me my pizza. Bottom line, stay away from this place-I witnessed the 100's of calls coming in at 2am and the guy not even knowing how to work the phone. This place is a natural disaster waiting to happen!
(1)
Timmy P.
I care about customer service, and it's not very good. But they're pizza is great. It is very local to me so I will totally continue going.
(4)
Matthew H.
One of my better decisions on a snow day. $7.99 carryout large 3 topping pizza...uh oh carry out only...it was alight i didnt care. Order placement was easy, notifications were quick and clear. As i arrived it was immediately ready. Received an order of cheesy garlic bread...as i proceeded to say "i didnt order that" i was told it was free....FREE yes thats not a term you usually hear in our day and age in ammurrica. Overall wonderful experiece, never fails.
(5)
Steve R.
Worst dominos ever........ I ordered my cheesy bread last night with a 20 oz soda and sauce.... They brought just the cheesy bread. Called and asked to get what I paid for. Said he'd send the driver back.. Let's just say I'm still waiting for my sauce and soda. Not cool dominos. You guys are lame and owe me money
(1)
John D.
I am a teacher at a charter school in North Philadelphia where a majority of my students qualify for free and reduced lunch. On the day before spring break, my students brought in enough money to order four pizzas from Dominos. At 11:00 am, I ordered the pizzas, but the pizzas were not delivered until 12:30. Unfortunately, the extremely long wait meant my students had already left for spring break. When I called Dominos, I got the run-around by the employees. I left my number twice for the manager to call when he "arrived" at the office, but I never received a phone call back. The only offer I got from Dominos was a free pizza, but my students, who paid over $76 were never offered a refund of their money. There are a lot of pizza establishments in Philadelphia, and if you are not a Dominos lover, I suggest using an establishment that cares about those in their community over making a profit.
(1)
Jaclyn B.
I'm super picky about pizza, especially when it's delivered. Our delivery dude gets here in about 10 minutes or less EVERY time. I think he's in the deLorean(one speedy Asian). He's really friendly, too, just like the girl answering the phone. The pizza is always hot, and dominos(for the masses, yes). I eat gluten free. The pizzas are tiny and EXPENSIVE....Two small plain gluten-frees $21. No other large chain has gluten-free that I'm aware of? I don't know why they get such an awful rating? The one in my hometown is good, too.
(4)
Greg M.
The first time I have ever wished Yelp! would allow me to award zero stars. After placing an order just after midnight with this location, I sat and patiently waited a full hour (I was promised delivery in 30 minutes) before I received a call telling me they don't deliver to my area. Apparently I was on the wrong side of the street at the edge of their delivery. After explaining that was now too late for me to call and order food from another location and I was starving, they still refused to deliver a pizza they admitted they had already prepared for me. Yelp friends, please let me know when this location closes so I can throw a party to celebrate it's demise.
(1)
Brandon M.
It's Dominos. You know what you're getting, and that's what makes it so good. Sadly, it's also better than about 98% of the pizza places that deliver to University City -- I've only found Allegro's and New Style to be better. (Other suggestions are welcome, but I've tried many.) I love the pizza tracker that tells you who topped your pizza, who cooked it, and who delivered it. The delivery guy's name is rarely from this hemisphere, or even this planet. Their pepperoni is seriously some of the best pepperoni on any pizza, and their sauce and crust are much improved with the "new recipe." And unlike most disgusting UCity pizza joints, this isn't slathered in grease and covered in rubbery cheese. Really, this stuff does the trick in a pinch. I'd probably never order it in NYC, and I never even order it in Montreal or Toronto, but the state of Philly delivery pizza is THAT BAD.
(3)
Kelly P.
i see you shaking your head. and i do not care. you know what, bro? domino's shows me love. when i first got to philly for college, i was astronomically disappointed by the pizza places around Drexel that i had to choose from. i was faced with the options of no sauce, or bland sauce, or half burnt and/or careless ratio of cheeses. domino's has been relatively consistent. sure once in a while they foul something up but never enough to make me swear them off forever. this location has been nothing but good to me and although i welcome suggestions for better pizza delivery in my area (fairmount), they will continue to get business from me. every once in a while they give me free breadsticks for my patronage, which is a nice touch.
(3)
Marissa B.
Yes, I'm writing a review for Domino's. This location is very spot on, though. Very courteous staff, fast delivery, and their sandwiches taste better than the one on South Street I've noticed. Fresh and not microwave quality.
(4)
Jeff M.
[Employee]: Thanks for calling Domino's, we don't deliver anymore. [Jeff]: Okay. *phone click*
(2)
Rizwan A.
It's a Dominos-- what can you really expect? But still, they've done right by me a number of times so I will continue to give them my business. You get pretty decent quality, great quantity, and at a reasonable price of less than 20 bucks. This past month I ordered A LOT of pizza. They had a deal for two mediums with 2 toppings each that I hit up almost every 3rd or 4th night in August and they didn't mess up my order a single time. It was only late once, which is bound to happen once in a while at any pizza place that has a lot of business. The pizza tastes pretty good, or as good as it can for a chain. I actually prefer their garlic crust over papa john's now though. I like that you can also pick a different sauce for each pizza, that's a pretty cool feature. I always ordered online and never had a problem with this place. They are pretty fast, consistent, and usually no hassle. The attitudes of the people working there however are one thing that really annoy me. I try to avoid all human contact with this place by doing everything online, even tipping sometimes. On the rare occurrence that I have to speak to them or actually talk to the delivery guy though, I just feel like they can't wait to go somewhere and kill themselves, that's how depressed and dead they seem. They seriously have zero energy and I don't understand why they have to add such a sour note to the whole experience. Anyway, the pizza itself is still worth it when it only comes out to 15 - 18 bucks and tastes better than some of the other local joints too. Again- best thing to do here- order online.
(3)
Niel M.
OK, like everyone else, the caveat is: it's Domino's. You know the quality you're getting. But when a late-night pizza craving hit recently & I thought, "What the hell, why not Domino's" I found myself thwarted by their new $10 minimum for delivery. A small pizza costs $9.50. THEY WON'T DELIVER THEIR OWN PIZZA. Let that sink in for a second - Domino's won't deliver their own pizza because it's less than the $10 minimum. Of course I could add bread sticks, soda, yadda yadda...how transparent a scam is this? I hung up and got over my pizza craving. As far as I"m concerned the last reason to have Domino's around just evaporated. Don't bother. Spend your money elsewhere or save yourselves the calories & ignore late night pizza urges.
(1)
Sydney W.
Nice staff any time of day and woah is that handmade pan pizza good. Farewell Papa Johns and Pizza Hut!
(5)
Wade G.
I dont know why people are giving this Domino's a 1 star? It's a Domino's and thats the same pizza they have at all Domino's. If you want specialty pizza then go somewhere else. If you want regular delivery type good tasting pizza then use this Domino's. It's not rocket science order it online if you have problems with them on the phone. I must have ordered from this place 45 times in the last 3 years and never have had a problem. It gets 3 stars, the pizza is fine, but I don't go there on date night.
(3)
Ilana B.
Coming from NY, I always have a hard time finding good pizza in philadelphia. The domino's pan pizza kills it every time. Delivery from the 21st street location is always quick and still hot.
(5)
Davis K.
To me, this was just another Dominos... until last night. I called and ordered over the phone, and was transferred three or four times (how big is a Dominos?!) like usual. I placed my order then gave them my information and then my credit card number. Everything was going swimmingly when the guy arrived... until he asked me for the money for the pizza. I told him I had used my card, and he then said "No you pay with cash". I was calm at this point, and explained it to the delivery guy who was a nice enough fella. I got on the horn with the store figuring I would fix the problem and move on. However, when I answered the phone, the dude said "I am on the line with someone else with a problem, I will put you on hold," and promptly did just that. So, me and this dude are sitting outside of my house waiting for the guy to take me off hold. Five minutes goes by (which is a really effing long time when you are starving and watching your pizza get cold) until he gets on the phone again. I explained the problem in a levelheaded manner and... was promptly told that it was MY fault. I said I gave them the card number, and that they might not have run it and he responded by telling me that I was the one who changed my mind "from credit card to cash and back a few times". I was mad at this point, and tersely told him that I never had the cash to pay for it in the first place, and so I wouldn't ever have changed my mind. He kept repeating that it was MY fault over and over again, so I basically just kept getting more and more angry until I asked to speak to the manager. This is the worst part: after being on hold for ANOTHER 10 MINUTES waiting to speak to him, he answers the phone and says he is going to put me on hold AGAIN. I was full on raging at this point. I told him that I was going to hang up the phone, eat my pizza and drink my drink, then call them when I wasn't so pissed off. "No, you're staying on the phone. Do not hang---" (I hung up the phone). So I ate my pizza (they also fricked up my order) and then called Dominos HQ. Then the local store blew up my phone ever 5 seconds for 20 minutes until I figured they sweated enough. As soon as I picked up I told him in so many words that I would give them the number, but I wouldn't EVER get food from there again, and I would make sure people knew what terrible people they are in general. I also explained that I would make sure the there was something done about the way they treated me and that I had called and explained the situation to the main HQ. After I stopped ranting, the guy couldn't have been more apologetic, and I couldn't have cared any less. The funniest part is that their whole marketing campaign is about people holding them accountable... so we'll see what they do to rectify this. DON'T order from them.
(1)
BethandGus H.
One star for not allowing cats. I began ordering strictly online for this Domino's considering how long it typically takes to give our order over the phone, not counting how long you're normally put on hold. Alas when we arrive at the Domino's to pick up our pizza, the phone battle had just begun. We have patience. Finally, the phone call ends with, "..that made my brain hurt." and the girl walks away. At that point we turned to each other and laughed, "It's Domino's!"
(1)
Ella A.
Two stars is being generous! I gave the extra star because I did have one maybe two decent experiences there. I would have never place a review on this Dominos but my experience tonight fully warrants what I am about to say. For one, prior to today just about every experience I've had there the customer service was horrible. Whether I was there in person or ordered on line it took forever to get our food. Tonight it took 3 hours until I had to call and cancel the order! Within those three hours I called sporadically to check on my order, understanding that its Super Bowl Sunday and it could take longer than normal. Three hours!!! The order confirmation said no longer than 2. Get this, when I spoke to moronic woman answering the phone she had the nerve to tell me that I canceled it a while ago. Keep in mind that I spoke to her 30 mins before and she said my food was leaving to be delivered!! I don't know who they hire to work there but I would suggest not ordering from that Dominos until the replace every single lazy unappreciative employee. It's like they don't give a shit and you can wait until they feel like making your order!
(2)
Clea M.
As another reviewer stated, it's Domino's, but yes, it is better than most Philly pizza. I actually don't mind Domino's, particularly their thin crust (the sauce tastes better on this crust for some reason) and the regular crust if I want a doughy cheesy junky mess. But I have to give 1 star to this location for now, because the incompetent morons who work here were just screwing around while my boyfriend waited for his pizza ("oh, are you John? It's been ready...") and then they gave us the wrong pizzas. The place seemed relatively empty, and our order still took about 10 minutes longer than they predicted...with the staff just chatting it up and lazing around. We were back in West Philly anticipating our mediocre pizza only to find...not our pizza. So, we drove back, and of course the correct order was cold at this point and they made us give back the incorrect order. A slight apology, but not enough to make up for the hassle. Sadly, I'll be back because it's still the best $6 pizza in the area, but I'll triple-check the order next time.
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Wheelchair Accessible : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Caters : Yes
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Michelle F.
We ordered 3 pizzas at 1:45 am and they arrived within 15 minutes. The order was correct, the timing was impeccable, and the pizzas were hot and delicious. This is why America is the best country on earth. Amen.
(5)Tarvin A.
Last night was the second time that I ordered food from this dominos and it was never delivered. I called them and asked if my food was still on its way and they told me they were closed then hung up on me. This was 90 minutes after I ordered. I called back again and they said please hold. They didn't hit the hold button so I listened to them argue and ignore my roommates calls for 9 minutes before I hung up. I worked at a chain pizza place for 3 years. I get it. You can't expect much. But seriously you have to draw the line somewhere. Fuck this dominos. Never order from here.
(1)Emma S.
I ordered pizza two hours ago and it never arrived..... I don't know what else to say... I live a block away from dominos and ordered pizza on a whim. I sat on my stoop about 20 minutes after Ordering and sat for an hour waiting for the pizza to arrive. I ordered at 10:40 and waited ted until 1am on my front stoop.....
(1)Anuj A.
Worst experience with any takeout ordered ever! Placed an order at 2 am on a Saturday night and got an estimate for delivery of 42-52 mins. The order never arrived on time and even after 3 times of calling the store and being put on hold for a total of 15 minutes, the only answer I heard was that the delivery was "on it's way". When the driver finally arrived late, he was exceptionally rude. While I was talking to the store, he screamed and drove away. The dominos store was incredibly unhelpful and the service was terrible! Never ordering from here again!
(1)Courtney S.
Tried to place an order over the phone. The person who answered couldn't speak any English and hung up on me. #epicfail
(1)Bonny M.
Yuk!!! Ordered deep dish pizza with Italian sausage and black olives. Delivered hot, but dough not cooked through, tiny specks of sausage and olives. Will never eat Dominos again. 8900 block Frankford Ave.
(1)Sneha Reddy A.
Ordered pizzas at 2 AM with an estimated time of 50 mins. 90 min later, nothing comes and the customer care is just rude putting us on hold for 10 mins to give an update on the order. Driver finally comes with a number of other pending orders and doesnt even wait for the call with the customer care representative to reach a conclusion! Utterly rude - both customer service and the driver. Will never order from this again!
(1)Kyle S.
This place is what it is. It's Dominos. Their pizza is sub-par and I only seem to order it after 2am. I would check out the pan pizza-great quality. The wings are so tiny and way too expensive. Was sent coupon mailer with some deals. When I called and asked for spicy wings on mailer the guy talked to me like I was stupid. He then asked if that was "it" a couple times. If you want good pizza and customer service will order from multiple other pizza places in Fairmount. Also, your re-do of brushing garlic on your pizza and labeling it as a re-launch is still disgusting.
(2)Christine G.
I grew up in Michigan and went to college in Ann Arbor (where Dominos was founded). The Dominos there are great - always speedy delivery and the best customer service I've ever gotten from a delivery driver. This Philly Dominos completely sucks. Delivery can take more than 30 minutes, so the pizza arrives cold and gross. They often forget things from the order, toppings, sides, etc. It's not even worth calling them back because it would most likely take at least another half hour to fix the problem. I kept ordering from them because of my familiarity with the chain, but I can't justify ordering from this one again. One time the delivery driver actually made me come out to his car to get my food. No. Just no.
(1)Timothy W.
Charged my card for the pizza via online order and delivery driver did not know so there was a double charge when I ordered pizza for a friend. I called to sort out the problem and was interrupted on the phone saying to call back the next day. The pizza that arrived was cold and tasted like real garbage.
(1)Frank C.
Wow. The worst establishment I have ever been in my life. I live around the corner so rather than order take out I stopped in in the way home from the bar and the guy answering the phone offered to make me a deal and give him $20 cash in his pocket for a pie. Naturally, I said yes because I just wanted some pizza; but this guy took my money and made me wait 45mins and then tried to claim I never called in a pick up order. Eventually the guy cooking the pizzas saw that I had been waiting an hr and made me my pizza. Bottom line, stay away from this place-I witnessed the 100's of calls coming in at 2am and the guy not even knowing how to work the phone. This place is a natural disaster waiting to happen!
(1)Timmy P.
I care about customer service, and it's not very good. But they're pizza is great. It is very local to me so I will totally continue going.
(4)Matthew H.
One of my better decisions on a snow day. $7.99 carryout large 3 topping pizza...uh oh carry out only...it was alight i didnt care. Order placement was easy, notifications were quick and clear. As i arrived it was immediately ready. Received an order of cheesy garlic bread...as i proceeded to say "i didnt order that" i was told it was free....FREE yes thats not a term you usually hear in our day and age in ammurrica. Overall wonderful experiece, never fails.
(5)Steve R.
Worst dominos ever........ I ordered my cheesy bread last night with a 20 oz soda and sauce.... They brought just the cheesy bread. Called and asked to get what I paid for. Said he'd send the driver back.. Let's just say I'm still waiting for my sauce and soda. Not cool dominos. You guys are lame and owe me money
(1)John D.
I am a teacher at a charter school in North Philadelphia where a majority of my students qualify for free and reduced lunch. On the day before spring break, my students brought in enough money to order four pizzas from Dominos. At 11:00 am, I ordered the pizzas, but the pizzas were not delivered until 12:30. Unfortunately, the extremely long wait meant my students had already left for spring break. When I called Dominos, I got the run-around by the employees. I left my number twice for the manager to call when he "arrived" at the office, but I never received a phone call back. The only offer I got from Dominos was a free pizza, but my students, who paid over $76 were never offered a refund of their money. There are a lot of pizza establishments in Philadelphia, and if you are not a Dominos lover, I suggest using an establishment that cares about those in their community over making a profit.
(1)Jaclyn B.
I'm super picky about pizza, especially when it's delivered. Our delivery dude gets here in about 10 minutes or less EVERY time. I think he's in the deLorean(one speedy Asian). He's really friendly, too, just like the girl answering the phone. The pizza is always hot, and dominos(for the masses, yes). I eat gluten free. The pizzas are tiny and EXPENSIVE....Two small plain gluten-frees $21. No other large chain has gluten-free that I'm aware of? I don't know why they get such an awful rating? The one in my hometown is good, too.
(4)Greg M.
The first time I have ever wished Yelp! would allow me to award zero stars. After placing an order just after midnight with this location, I sat and patiently waited a full hour (I was promised delivery in 30 minutes) before I received a call telling me they don't deliver to my area. Apparently I was on the wrong side of the street at the edge of their delivery. After explaining that was now too late for me to call and order food from another location and I was starving, they still refused to deliver a pizza they admitted they had already prepared for me. Yelp friends, please let me know when this location closes so I can throw a party to celebrate it's demise.
(1)Brandon M.
It's Dominos. You know what you're getting, and that's what makes it so good. Sadly, it's also better than about 98% of the pizza places that deliver to University City -- I've only found Allegro's and New Style to be better. (Other suggestions are welcome, but I've tried many.) I love the pizza tracker that tells you who topped your pizza, who cooked it, and who delivered it. The delivery guy's name is rarely from this hemisphere, or even this planet. Their pepperoni is seriously some of the best pepperoni on any pizza, and their sauce and crust are much improved with the "new recipe." And unlike most disgusting UCity pizza joints, this isn't slathered in grease and covered in rubbery cheese. Really, this stuff does the trick in a pinch. I'd probably never order it in NYC, and I never even order it in Montreal or Toronto, but the state of Philly delivery pizza is THAT BAD.
(3)Kelly P.
i see you shaking your head. and i do not care. you know what, bro? domino's shows me love. when i first got to philly for college, i was astronomically disappointed by the pizza places around Drexel that i had to choose from. i was faced with the options of no sauce, or bland sauce, or half burnt and/or careless ratio of cheeses. domino's has been relatively consistent. sure once in a while they foul something up but never enough to make me swear them off forever. this location has been nothing but good to me and although i welcome suggestions for better pizza delivery in my area (fairmount), they will continue to get business from me. every once in a while they give me free breadsticks for my patronage, which is a nice touch.
(3)Marissa B.
Yes, I'm writing a review for Domino's. This location is very spot on, though. Very courteous staff, fast delivery, and their sandwiches taste better than the one on South Street I've noticed. Fresh and not microwave quality.
(4)Jeff M.
[Employee]: Thanks for calling Domino's, we don't deliver anymore. [Jeff]: Okay. *phone click*
(2)Rizwan A.
It's a Dominos-- what can you really expect? But still, they've done right by me a number of times so I will continue to give them my business. You get pretty decent quality, great quantity, and at a reasonable price of less than 20 bucks. This past month I ordered A LOT of pizza. They had a deal for two mediums with 2 toppings each that I hit up almost every 3rd or 4th night in August and they didn't mess up my order a single time. It was only late once, which is bound to happen once in a while at any pizza place that has a lot of business. The pizza tastes pretty good, or as good as it can for a chain. I actually prefer their garlic crust over papa john's now though. I like that you can also pick a different sauce for each pizza, that's a pretty cool feature. I always ordered online and never had a problem with this place. They are pretty fast, consistent, and usually no hassle. The attitudes of the people working there however are one thing that really annoy me. I try to avoid all human contact with this place by doing everything online, even tipping sometimes. On the rare occurrence that I have to speak to them or actually talk to the delivery guy though, I just feel like they can't wait to go somewhere and kill themselves, that's how depressed and dead they seem. They seriously have zero energy and I don't understand why they have to add such a sour note to the whole experience. Anyway, the pizza itself is still worth it when it only comes out to 15 - 18 bucks and tastes better than some of the other local joints too. Again- best thing to do here- order online.
(3)Niel M.
OK, like everyone else, the caveat is: it's Domino's. You know the quality you're getting. But when a late-night pizza craving hit recently & I thought, "What the hell, why not Domino's" I found myself thwarted by their new $10 minimum for delivery. A small pizza costs $9.50. THEY WON'T DELIVER THEIR OWN PIZZA. Let that sink in for a second - Domino's won't deliver their own pizza because it's less than the $10 minimum. Of course I could add bread sticks, soda, yadda yadda...how transparent a scam is this? I hung up and got over my pizza craving. As far as I"m concerned the last reason to have Domino's around just evaporated. Don't bother. Spend your money elsewhere or save yourselves the calories & ignore late night pizza urges.
(1)Sydney W.
Nice staff any time of day and woah is that handmade pan pizza good. Farewell Papa Johns and Pizza Hut!
(5)Wade G.
I dont know why people are giving this Domino's a 1 star? It's a Domino's and thats the same pizza they have at all Domino's. If you want specialty pizza then go somewhere else. If you want regular delivery type good tasting pizza then use this Domino's. It's not rocket science order it online if you have problems with them on the phone. I must have ordered from this place 45 times in the last 3 years and never have had a problem. It gets 3 stars, the pizza is fine, but I don't go there on date night.
(3)Ilana B.
Coming from NY, I always have a hard time finding good pizza in philadelphia. The domino's pan pizza kills it every time. Delivery from the 21st street location is always quick and still hot.
(5)Davis K.
To me, this was just another Dominos... until last night. I called and ordered over the phone, and was transferred three or four times (how big is a Dominos?!) like usual. I placed my order then gave them my information and then my credit card number. Everything was going swimmingly when the guy arrived... until he asked me for the money for the pizza. I told him I had used my card, and he then said "No you pay with cash". I was calm at this point, and explained it to the delivery guy who was a nice enough fella. I got on the horn with the store figuring I would fix the problem and move on. However, when I answered the phone, the dude said "I am on the line with someone else with a problem, I will put you on hold," and promptly did just that. So, me and this dude are sitting outside of my house waiting for the guy to take me off hold. Five minutes goes by (which is a really effing long time when you are starving and watching your pizza get cold) until he gets on the phone again. I explained the problem in a levelheaded manner and... was promptly told that it was MY fault. I said I gave them the card number, and that they might not have run it and he responded by telling me that I was the one who changed my mind "from credit card to cash and back a few times". I was mad at this point, and tersely told him that I never had the cash to pay for it in the first place, and so I wouldn't ever have changed my mind. He kept repeating that it was MY fault over and over again, so I basically just kept getting more and more angry until I asked to speak to the manager. This is the worst part: after being on hold for ANOTHER 10 MINUTES waiting to speak to him, he answers the phone and says he is going to put me on hold AGAIN. I was full on raging at this point. I told him that I was going to hang up the phone, eat my pizza and drink my drink, then call them when I wasn't so pissed off. "No, you're staying on the phone. Do not hang---" (I hung up the phone). So I ate my pizza (they also fricked up my order) and then called Dominos HQ. Then the local store blew up my phone ever 5 seconds for 20 minutes until I figured they sweated enough. As soon as I picked up I told him in so many words that I would give them the number, but I wouldn't EVER get food from there again, and I would make sure people knew what terrible people they are in general. I also explained that I would make sure the there was something done about the way they treated me and that I had called and explained the situation to the main HQ. After I stopped ranting, the guy couldn't have been more apologetic, and I couldn't have cared any less. The funniest part is that their whole marketing campaign is about people holding them accountable... so we'll see what they do to rectify this. DON'T order from them.
(1)BethandGus H.
One star for not allowing cats. I began ordering strictly online for this Domino's considering how long it typically takes to give our order over the phone, not counting how long you're normally put on hold. Alas when we arrive at the Domino's to pick up our pizza, the phone battle had just begun. We have patience. Finally, the phone call ends with, "..that made my brain hurt." and the girl walks away. At that point we turned to each other and laughed, "It's Domino's!"
(1)Ella A.
Two stars is being generous! I gave the extra star because I did have one maybe two decent experiences there. I would have never place a review on this Dominos but my experience tonight fully warrants what I am about to say. For one, prior to today just about every experience I've had there the customer service was horrible. Whether I was there in person or ordered on line it took forever to get our food. Tonight it took 3 hours until I had to call and cancel the order! Within those three hours I called sporadically to check on my order, understanding that its Super Bowl Sunday and it could take longer than normal. Three hours!!! The order confirmation said no longer than 2. Get this, when I spoke to moronic woman answering the phone she had the nerve to tell me that I canceled it a while ago. Keep in mind that I spoke to her 30 mins before and she said my food was leaving to be delivered!! I don't know who they hire to work there but I would suggest not ordering from that Dominos until the replace every single lazy unappreciative employee. It's like they don't give a shit and you can wait until they feel like making your order!
(2)Clea M.
As another reviewer stated, it's Domino's, but yes, it is better than most Philly pizza. I actually don't mind Domino's, particularly their thin crust (the sauce tastes better on this crust for some reason) and the regular crust if I want a doughy cheesy junky mess. But I have to give 1 star to this location for now, because the incompetent morons who work here were just screwing around while my boyfriend waited for his pizza ("oh, are you John? It's been ready...") and then they gave us the wrong pizzas. The place seemed relatively empty, and our order still took about 10 minutes longer than they predicted...with the staff just chatting it up and lazing around. We were back in West Philly anticipating our mediocre pizza only to find...not our pizza. So, we drove back, and of course the correct order was cold at this point and they made us give back the incorrect order. A slight apology, but not enough to make up for the hassle. Sadly, I'll be back because it's still the best $6 pizza in the area, but I'll triple-check the order next time.
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