Love this place when they get my order right! A couple of times they got my take-out orders wrong. But me of all people understands that sometimes people just have bad days. I absolutely LOVE their new pickles. My boyfriend and I dine there all of the time! Really great food!!
(4)
t w.
Be leary of the chicken used in the fajitas...it had a funky taste kinda spoiled/off taste daughter didn't take a 2nd bite. Called waitress over she rushed back to the kitchen and said they'll make another one. While we waited already we finished my dish so the waitress noticed and said i'll have it boxed up. I think mgr should been called over to take off the bill. I was upset to pay for something to take home and reheat another time. Didn't enjoy dinner out that's the whole point of going out to eat!
(2)
Chuck W.
Never really had a problem prices are good staff was good and the food was good sometimes you gotta wait during the rush
(4)
Glen M.
Dependable chain restaurant, but not a regular destination.
(3)
Amoriona P.
I've been to this location a total of about 5 times and service was always okay. I came here on a Friday night after work, hungry, a day after christmas around 10pm. Once we walked in no one was there to greet us, still not acceptable even for the time frame. We waited a few minutes and finally someone came, there was also another group behind us. We were escorted to a table that wasn't quite clean which the person noticed, so then we were escorted to another table. I'm usually passive about those problems because maybe they're short staffed, I don't know. Our waitress was friendly. Only one thing was mistaken by her, which was that she put in chicken instead of shrimp for one of our pastas. The wait time was the usual wait time, not too long and not too fast. I ordered one of the Southwest Pairings, option with three items. Our entrees came out, my dish looked like the food was just thrown on the plate. This is Chili's, so I didn't expect the plate to look like the picture but still it was a sloppy mess. I was pretty hungry and i dug on in and not even three bites, I glanced at a small white item which I thought was maybe mozzarella cheese that was accidentally dropped on my plate from another dish, and I pushed it to the side. I finally went back to it because it was the only weird looking item on my plate. I looked closer and it happened to be a small cap from some type of spray! I stopped eating, disappointed that I barely dug in, still hungry I had to wait for the waitress to come back around to tell her what I found. She quickly went to get the manager. I understand it wasn't her fault but they should be a bit more careful. The manager came out and said, "I know this isn't OKAY or ACCEPTABLE BUT when I heard you found a spray cap, I thought about it and the only spray we have is oil/non stick spray." Well dah, WHAT ELSE WOULD IT BE? I hope not a hair spray or body spray cap! I wasn't infuriated about what happened, I just wanted to let them know. The manager offered that I could just get the dish taken off the bill or get a new dish. I was still hungry so I ordered a new dish; My new dish was still free though. As for visiting this location or any chilis again, I most likely will not. I was just hungry and wanted to grab drinks and a late dinner with family. The service was okay, but the professionalism of the manager wasn't okay. You definitely shouldn't apologize about a spray cap being in someone's food the way he did. It's definitely not okay in any terms, whether it's food spray or not, anyone could have choked on it and it could have been worse. Spray caps are touch by fingers everyday, :/ gross. I could have been an asshole customer and made it a big issue knowing that some people in this area would do that. It was a, " Sorry, not sorry situation",not okay.
(2)
MR L.
On a college road trip with my daughter to visit Albright College. We stayed in a wonderful Courtyard Marriott and ventured 5 miles for a restaurant. We found Chilis. The new Text Mex bowl is worth more than the $10 price tag. They gave so much I had to ask for a box to go. For $10 I have lunch and dinner. It was well seasoned and the staff were extremely friendly.
(4)
Niki U.
Second time I've been here and they are on a wait with open tables everywhere u look. When we finaly did get seated food took over a half hour and was ice cold when we got it. Service was good but she def felt bad for us. Would not recommend this particular location
(1)
Cynthia S.
This Chili's has gained a few stars in the last few years, I believe a change in management is the reason. I must be a glutton for punishment, I went back again and again - from the time they opened (there wasn't much to pick from out here) I had 5 bad experiences in a row, each one worse that the last. I can't help it, it was the kid's first choice for Birthday dinner out, and I am a sucker for a baby pool size margarita. I won't smear this review with past events, only sum that up with the fact that I had never directed a criticism to any corporate office before, but after horrible visit #5 I broke my silence. They did send me a free dinner voucher to return - which I did not use. I was not looking for a free meal, and did not want to alienate myself at the establishment to make them feel like they had to perform above and beyond the call of duty. After a brief hiatus, I did happen to see an ad that they were looking to hire a general manager. So, we decided to try again. We have since been back a few times without incident, and gotten To Go as well. The food is still HOT when you get it, it arrives ON TIME, and the margaritas are still great. Just remember to get everyone's re-fill drink order at one time, we still had a missed water or soda refill, but that was due in part to the kids ordering willy nilly. We will return, and hopefully upgrade this review!
(3)
Lauren B.
Let me start out that Chili's is not one of my favorite chains but there is not much out here. When I first moved to the area, I would order to-go meals from Chili's every so often. EVERY single order was incorrect. I ordered a to-go order a few weeks ago and it was the first time everything was RIGHT! Eating in the restaurant is hit or miss. When I went to eat with my sister, she asked for ranch dressing to come out with her meal, it didn't. She asked the passing female manager to get her ranch. The manager rolled her eyes, sighed quietly, and NEVER brought it out. We could see her messing around in the kitchen with co-workers. The restaurant was very busy and the servers seemed overwhelmed. Our lunch took an hour to come out so I don't understand why she was not helping expedite the food. I guess fooling around in the kitchen with male employees was more important. I wrote a letter to corporate about the incident and never received an apology.
(2)
Bryan A.
It's chilis pretty much same food at all of them but dang, service is so poor here decied I'm not going back, there's like 4 tables and bartender still can fill a drink, one time had great service by a girl never seen her since, bartender during day is horrible.
(1)
Peter E.
I know you can't expect too much from these sort of places, but my disappointment tonight could so easily have been prevented. I ordered a Mushroom Swiss burger and the kitchen came out to say they had run out of mushrooms an hour ago ! This was 6.30pm ! The thing is, this place is located in the corner of the Walmart car park. Why on earth didn't the manager send one of the girls over to buy a couple boxes of mushrooms ! I have worked in a kitchen myself and if it's at all possible, you avoid letting the customers down !! The manager spent all night, just swanning around like he owned the place ! Why didn't he come over to ask if I was a happy chappy !
(2)
J. J.
Just returned home from a terrible repeated experience. I would rate them a zero star if I could. Unfort there is nothing out this way and if you want something on the go or to dine out, this is one of few options. Been going here off and on for 5 years, and each time gets worse. Glutton for punishment I suppose. Tonight we decided to go sit at the bar and dine for something quick since we didnt want to spend too much time out. A total of 4 people at the bar, and 2 bar tenders. AWFUL, non existant service. We had to ask to order drinks, ask to order appetizers, ask to order our meal. Ask for our BILL! Not once did the bartenders/servers say " How is everything? Or, Can I get you anything else?". First time in my life I have left zero tip. We will never return, if we want Chili's we will travel to the Downingtown location instead where we have always had better service. A call to management resulted in an apology and offer for compensation but I had not called and complained to obtain anything free. At least the manager seemed sincere.
(1)
Patrick W.
Met my girlfriend there last night for dinner. This was our second visit to ths location. I will have to say this place was amazing! Got there just before 6 PM and the place was swamped. It countinued to be that way untill we left. Our server Samantha was a 10 out of 10! We never waited long for anyhting and the food was tops!
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Best Nights : Sat Coat Check : No Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
Kate K.
Love this place when they get my order right! A couple of times they got my take-out orders wrong. But me of all people understands that sometimes people just have bad days. I absolutely LOVE their new pickles. My boyfriend and I dine there all of the time! Really great food!!
(4)t w.
Be leary of the chicken used in the fajitas...it had a funky taste kinda spoiled/off taste daughter didn't take a 2nd bite. Called waitress over she rushed back to the kitchen and said they'll make another one. While we waited already we finished my dish so the waitress noticed and said i'll have it boxed up. I think mgr should been called over to take off the bill. I was upset to pay for something to take home and reheat another time. Didn't enjoy dinner out that's the whole point of going out to eat!
(2)Chuck W.
Never really had a problem prices are good staff was good and the food was good sometimes you gotta wait during the rush
(4)Glen M.
Dependable chain restaurant, but not a regular destination.
(3)Amoriona P.
I've been to this location a total of about 5 times and service was always okay. I came here on a Friday night after work, hungry, a day after christmas around 10pm. Once we walked in no one was there to greet us, still not acceptable even for the time frame. We waited a few minutes and finally someone came, there was also another group behind us. We were escorted to a table that wasn't quite clean which the person noticed, so then we were escorted to another table. I'm usually passive about those problems because maybe they're short staffed, I don't know. Our waitress was friendly. Only one thing was mistaken by her, which was that she put in chicken instead of shrimp for one of our pastas. The wait time was the usual wait time, not too long and not too fast. I ordered one of the Southwest Pairings, option with three items. Our entrees came out, my dish looked like the food was just thrown on the plate. This is Chili's, so I didn't expect the plate to look like the picture but still it was a sloppy mess. I was pretty hungry and i dug on in and not even three bites, I glanced at a small white item which I thought was maybe mozzarella cheese that was accidentally dropped on my plate from another dish, and I pushed it to the side. I finally went back to it because it was the only weird looking item on my plate. I looked closer and it happened to be a small cap from some type of spray! I stopped eating, disappointed that I barely dug in, still hungry I had to wait for the waitress to come back around to tell her what I found. She quickly went to get the manager. I understand it wasn't her fault but they should be a bit more careful. The manager came out and said, "I know this isn't OKAY or ACCEPTABLE BUT when I heard you found a spray cap, I thought about it and the only spray we have is oil/non stick spray." Well dah, WHAT ELSE WOULD IT BE? I hope not a hair spray or body spray cap! I wasn't infuriated about what happened, I just wanted to let them know. The manager offered that I could just get the dish taken off the bill or get a new dish. I was still hungry so I ordered a new dish; My new dish was still free though. As for visiting this location or any chilis again, I most likely will not. I was just hungry and wanted to grab drinks and a late dinner with family. The service was okay, but the professionalism of the manager wasn't okay. You definitely shouldn't apologize about a spray cap being in someone's food the way he did. It's definitely not okay in any terms, whether it's food spray or not, anyone could have choked on it and it could have been worse. Spray caps are touch by fingers everyday, :/ gross. I could have been an asshole customer and made it a big issue knowing that some people in this area would do that. It was a, " Sorry, not sorry situation",not okay.
(2)MR L.
On a college road trip with my daughter to visit Albright College. We stayed in a wonderful Courtyard Marriott and ventured 5 miles for a restaurant. We found Chilis. The new Text Mex bowl is worth more than the $10 price tag. They gave so much I had to ask for a box to go. For $10 I have lunch and dinner. It was well seasoned and the staff were extremely friendly.
(4)Niki U.
Second time I've been here and they are on a wait with open tables everywhere u look. When we finaly did get seated food took over a half hour and was ice cold when we got it. Service was good but she def felt bad for us. Would not recommend this particular location
(1)Cynthia S.
This Chili's has gained a few stars in the last few years, I believe a change in management is the reason. I must be a glutton for punishment, I went back again and again - from the time they opened (there wasn't much to pick from out here) I had 5 bad experiences in a row, each one worse that the last. I can't help it, it was the kid's first choice for Birthday dinner out, and I am a sucker for a baby pool size margarita. I won't smear this review with past events, only sum that up with the fact that I had never directed a criticism to any corporate office before, but after horrible visit #5 I broke my silence. They did send me a free dinner voucher to return - which I did not use. I was not looking for a free meal, and did not want to alienate myself at the establishment to make them feel like they had to perform above and beyond the call of duty. After a brief hiatus, I did happen to see an ad that they were looking to hire a general manager. So, we decided to try again. We have since been back a few times without incident, and gotten To Go as well. The food is still HOT when you get it, it arrives ON TIME, and the margaritas are still great. Just remember to get everyone's re-fill drink order at one time, we still had a missed water or soda refill, but that was due in part to the kids ordering willy nilly. We will return, and hopefully upgrade this review!
(3)Lauren B.
Let me start out that Chili's is not one of my favorite chains but there is not much out here. When I first moved to the area, I would order to-go meals from Chili's every so often. EVERY single order was incorrect. I ordered a to-go order a few weeks ago and it was the first time everything was RIGHT! Eating in the restaurant is hit or miss. When I went to eat with my sister, she asked for ranch dressing to come out with her meal, it didn't. She asked the passing female manager to get her ranch. The manager rolled her eyes, sighed quietly, and NEVER brought it out. We could see her messing around in the kitchen with co-workers. The restaurant was very busy and the servers seemed overwhelmed. Our lunch took an hour to come out so I don't understand why she was not helping expedite the food. I guess fooling around in the kitchen with male employees was more important. I wrote a letter to corporate about the incident and never received an apology.
(2)Bryan A.
It's chilis pretty much same food at all of them but dang, service is so poor here decied I'm not going back, there's like 4 tables and bartender still can fill a drink, one time had great service by a girl never seen her since, bartender during day is horrible.
(1)Peter E.
I know you can't expect too much from these sort of places, but my disappointment tonight could so easily have been prevented. I ordered a Mushroom Swiss burger and the kitchen came out to say they had run out of mushrooms an hour ago ! This was 6.30pm ! The thing is, this place is located in the corner of the Walmart car park. Why on earth didn't the manager send one of the girls over to buy a couple boxes of mushrooms ! I have worked in a kitchen myself and if it's at all possible, you avoid letting the customers down !! The manager spent all night, just swanning around like he owned the place ! Why didn't he come over to ask if I was a happy chappy !
(2)J. J.
Just returned home from a terrible repeated experience. I would rate them a zero star if I could. Unfort there is nothing out this way and if you want something on the go or to dine out, this is one of few options. Been going here off and on for 5 years, and each time gets worse. Glutton for punishment I suppose. Tonight we decided to go sit at the bar and dine for something quick since we didnt want to spend too much time out. A total of 4 people at the bar, and 2 bar tenders. AWFUL, non existant service. We had to ask to order drinks, ask to order appetizers, ask to order our meal. Ask for our BILL! Not once did the bartenders/servers say " How is everything? Or, Can I get you anything else?". First time in my life I have left zero tip. We will never return, if we want Chili's we will travel to the Downingtown location instead where we have always had better service. A call to management resulted in an apology and offer for compensation but I had not called and complained to obtain anything free. At least the manager seemed sincere.
(1)Patrick W.
Met my girlfriend there last night for dinner. This was our second visit to ths location. I will have to say this place was amazing! Got there just before 6 PM and the place was swamped. It countinued to be that way untill we left. Our server Samantha was a 10 out of 10! We never waited long for anyhting and the food was tops!
(5)