I had the wings and potato skins. Not very good the wings were cold, and the potatos were not great. This was my 2nd stop here. Both times were so so.
(3)
Shawn F.
I've been to over a dozen Hard Rocks around the world, with Cleveland being the latest. You expect a certain consistency of quality, service & presentation with a restaurant like this & Hard Rock Cleveland delivered on all three counts. While it was a bit difficult to find as a first time in a while visitor to Cleveland, once we got there, the wait around lunchtime wasn't very long (20 minutes for a party of 3), the service was friendly & fairly quick & the food was actually better than average - I tend to get the same thing on my first visit as something a litmus test (the Honey Mustard Grilled Chicken, if it's available). You're in the city of the Rock & Roll Hall of Fame. The Hard Rock is steps away from Progressive Field & is an ideal stop before an Indians' game. If you haven't visited yet, why not?
(4)
Alisia A.
I'm on the fence about this one. I really wanted to give it at least 3 stars but I just couldn't. The reason why I couldn't was because of the customer service. I swear they do not know how to treat customers. Every time I've been in here the servers have been so rude and just looked like they didn't want to deal with us. Our server today barely talked to us and when she did she was looking around at other tables. Two of us ordered their lunch special salad which we later found out that it came with soup. She didn't tell us it came with soup or what kind of soup it was. The salad was ok, not bad for a lunch soup and salad. The soup was a potato soup, it would have been good if it was hot but it wasn't even warm. For a room temperature soup, average soup and crappy service, I don't know if I will be back. It's a shame that they aren't trying to do better since Houlihan's went out of business.
(2)
Terra L.
After walking in the wrong door and standing for a few minutes we realized that the hostess stand was on the other side. After nobody acknowledged us we took ourselves to the other side to be seated. After finally being greeted since we were standing at the station one guy politely greeted us. After seating it took at least 10-15 minutes to even have a drink order. When ordering we asked to split a salad and it be split on two plates. Next we proceeded to order drinks and opted for the blue pina cola mixed drink. Our server quickly brought both drinks and food and we were pretty excited to see it on the table after our quick bathroom run. Good job kitchen crew! However it was only on one plate but no big deal he remembered two plates. The bar tender may need to mix them a bit better...they were disgusting. Our server did try and help but the second drink was awful as well. I haven't had drinks that awful for 10 years. Our server seemed too busy to be extremely attentive but he was okay...the person who ruined our experience was Zena. The server next two us kept running into me while my chair was close to the aisle. She also took our menu's from the chair at our table we were holding on too for dessert without asking as she talked to her table. Next she put dirty dishes on our table on top of a dirty plate that needed to be taken. It was beyond rude...we weren't too upset since there was a lot going on, tonight someone left in an ambulance. But she never came back...she could have had the curtesy at least help our server bust the table since she contributed to the dirty dishes. I mean we had several dishes that needed to be removed. I wonder if she would have been that oblivious if I had more people at the table, was a celebrity, if I was an attractive man or a white woman . She walked by us 6 times and saw our dishes . We really liked the male hostess who made sure things were okay but by then we were ready to go. That guy is the only reason Im giving this place three stars. Yohon gets a silver star for attempt for good service considering how many tables he had. Mediocre service. Average food. Poor drinks. Crappy Attitude of Zena. Our server seemed new so maybe he tried the best he could...Maybe he was just tired. We came from out of state to a concert and were very disappointed by this experience. But hey you get what you pay for here...the bathrooms were a 4 on a 1-10 scale. Get it together Hard Rock... Location was a couple blocks from the Q!! Needless to say...we wont be back. Stairs were dirty and just God awful music. Not very inviting at all.
(3)
Liz C.
I haven't been to the Hard Rock Cafe in Cleveland for several years and I am not sure why because this past Saturday I had a really pleasant experience. Trying to stick to the rock and roll theme, prior to attending the Induction Ceremonies in Cleveland I made reservations at the Hard Rock where they had no trouble accommodating our group. The waiter was impeccable, a little slow on the drinks but the bar seemed rather busy so it wasn't that much of an issue. As for the food, I had a hankering for a burger and opted for the Original Legendary Burger that was topped off with some crisp bacon and one of the most delicious golden onion rings I've had in awhile. The special sauce they had on the side was almost a smoked chipotle mayo that paired well with the burger and I even found myself dipping some fries into it. Overall, I found myself regretting the fact that I hadn't been here in ages so I'll have to make it more of a habit--and it's located in the hub of some of Cleveland' prime spots! Rock on!
(4)
Carolyn C.
Great place for food and desserts great atmosphere. If u are in Cleveland this is a must see place to go to see more Rock and Roll stuff
(4)
David T.
I've been going to Hard Rock cafe' all around the world and this is the WORSE ever. Just don't eat here! Food it's gross and disgusting and if you want to eat a good plat of food you have to order more than 3 meals! I don't eat a lot but with an appetizer and a meal I wasn't full at all! Waiters were rude and the place smelled a lot. I'm never going here again
I'm not a fan. The food and drinks are overpriced for what you get. That's my big issue. There are so many better places to go in walking distance. The service is fine, but everything else is just not work the money. That is unless you want to pay $10 for six wings or $15 for a mediocre burger.
(2)
Travis F.
A solid 4. Lots of food which seems to be pretty rare these days. The "Legendary Local" burger is awesome. The Twisted Mac&Cheese is off the chain. The place is a little cramped, and the music is so loud it's hard to think let alone talk. A definite must if you're hungry!
(4)
Pier R.
So glad to see a downtown Cleveland restaurant thriving! We waited a short time to be seated. The only reason I don't give this experience five stars is because we were seated during a shift change and the server that took our order was at the end of her shift and cranky. After she left, everything was excellent. My husband had the bbq'd chicken and I had the fish and chips. Chicken was described as "the best flavor and good portion size". The fish and chips was served hot and was very tasty along with good slaw and predictable fries. A very pleasant dining experience.
(4)
Leslie L.
I'm typically not into restaurants like this (meaning the Planet Hollywood, Rainforest Cafe, etc), but this was great! It was a fun time. The food was amazing, and so was the service. It was nice to keep with the music theme after visiting the Hall of Fame.
(4)
Swank S.
Blurg, I really dislike this place. Unfortunately, there are times where your companions (usually people visiting from other places) request to go here because it's the "touristy" thing to do. If you enjoy food below the standard of Applebees at inflated prices, this is the place for you. I've never had a good meal or experience here. Service has been pretty slow and passive, too. There are so many great dining experiences to be had in Cleveland. This place is NOT one of them.
(2)
Kara Z.
We had a good experience here after walking from the Rock and Roll Hall of Fame (it's about a mile walk but felt longer after walking all day at the museum). This location is smaller than other ones we've been to but it was still great. We had the lettuce wrap appetizer which was very tasty but very messy and we wished everything had been cut into smaller pieces so it fit better in the lettuce. My husband loved his local legendary burger and fries- the burger had salami on it- only in Cleveland! I had the chicken caesar salad- it was good but they left off the bacon (which I've always thought made their caesar salad unique- the black olives and bacon)- our server was kind enough to get me some on the side to add myself. The service was excellent and we enjoyed the environment. Their sign outside is especially cool too.
(4)
Rodney W.
Excellent hamburgers, that's all I wanted to say. Definitely some of the best burgers in Cleveland. And it's Hard Rock, so the atmosphere is great with lots of rock paraphernalia and flat screen TVs to watch. hardrock.com/Locations/c…
(3)
renae T.
My daughter really wanted to have early dinner here, and I caved contrary to our plan to skip chain restaurants on this trip. The decor is so fun, especially for a teen. Music is loud, hard to talk but the videos are completely fun and distracting so there is little talking anyway. Even though i set my expectations at a minimum they brought my chop salad out with blackened lettuce and avocado. I had to find my waitress to tell her there was no way I would eat it that....and I no longer wanted anything raw from their kitchen. HOWEVER, the manager brought a new salad to my table that I declined at first, but it did look good and I was starving....and I did eat it and it was good AND they comped it. SO, service was great, but I wouldn' t go back simply because there are to many independent options that are fantastic!
(2)
Tyeana G.
They food here was good. Service okay.. Maybe I had high expectations.. I left looking for more...
(2)
Christine P.
Is it wrong for me to expect good food and good service even from an extremely busy and popular place? First we tried to call ahead for a very large party - 15 of us for a birthday celebration and Hard Rock is where she wanted to go - they were rude on the phone, not helpful and they don't take phone ahead reservation for a large group. Our wait time was over 2 hours because of our large group! Crazy! Once we arrived the hostess staff continued on with the unfriendly theme. Our waitress was friendly enough, but lacked in good service and the food all the way around for everyone was mediocre at best. I kept my mouth shut while there since it was my cousin choice for her birthday celebration, but not on here :) Shouting out that I'd rather go through a drive through than eat there again and that means it's really bad because I don't do drive throughs. Scratching my head why it's so popular!
(1)
Craig L.
I work in the same building upstairs. Tower City is pretty empty but this place keeps it together. The hostesses and servers recognize our lunch group & they really take care of us. Make sure we eat & get back to work on time. Food is good. Menu is small and a little pricey but i guess a $9.00 hamburger is the norm downtown.
(4)
Ellen S.
We had an awesome time when we visited the Hard Rock for our anniversary. The place was kinda dead when we went but the tables and artifacts were clean and we were well taken care of. Server was friendly and attentive and we never needed anything. I got the salmon and loved it. She even brought out a free Sundae for our anniversary! Only problem is that parking can be tricky. It wasn't until later when we realized that they had $3 valet parking off Ontario on the Monday when we went. Probably will take advantage of that next time, rather than trying to park in the archaic parking lot tower city has. We are really lucky to have a place like this in Cleveland and we will definitely be repeat customers.
(5)
Aries L.
So I had a craving for a salad, so I decided to head to Hard Rock Cafe. I ordered the Haystack Salad with Grilled Chicken. It was okay, nothing for me to run back and get again. Went to the bar, service sucks. It wasn't packed or busy and the waitress was not attentive. I would've thought she would ask if I wanted something to drink while I wait for my take out or something (that's what I would've done) but she didn't...no smile, no "customer service"...nothing. Maybe I was expecting too much, lol.
(3)
Marie P.
Typical Hard Rock Cafe Menu. Mostly burgers. Staff was very courteous, professional and experienced. They validated parking as it is in a downtown, several story bldg.
(4)
Carolyn K.
Good burgers and drinks, but a little over-priced, I think. Atmosphere is really cool.
(4)
Rese D.
For some reason I expected more out of the food, probably because it's rare to come across a Hard Rock. It is conveniently located right next to the Ritz Carlton, where we stayed in Tower City. I wasn't that hungry and ordered a side of mac and cheese. Edible, with Velveeta cheese, but it was ok. Tasted much better with hot sauce! My boyfriend ordered a smothered chicken dish. When the waitress came with it, she told him the kitchen ran out of mashed potatoes and replaced it with fries...without informing him first! WOW! The food is along the range of TGIF's, Applebee's....those chains...and they're open late! We ordered a cocktail and a couple of shots, keeping both the cocktail cup and shot glasses, which was a good souvenir. They even had a little shop, where I bought a cute Hard Rock Couture top.
(3)
Amanda S.
We started with the giant appetizer platter and it was worth the money. I got a caesar salad and my husband got a pulled pork sandwich which was gross. The waiter took it off the bill and he got a honey mustard chicken sandwich which was fantastic. The entire staff was very friendly and has a very mom and pop locally owned feel.
(4)
Wil W.
Great decor, music, and souvenirs (albeit a bit pricey). The quality of the food was a pleasant surprise. I had a side salad (house) and a the twisted macaroni, chicken, and cheese. In addition to the side of garlic bread, the portions were fairly big. The mac and cheese was likely fried, giving it an interesting taste. Love it!
(4)
Deirdre B.
The atmosphere was great! Loved the memorabilia and the music. Also bought something in the gift shop. The dinner was good. Like the potato skins and the burgers were all cooked the way we liked them. I enjoyed my Haystack Chicken Salad, except when they first brought it out, they forgot the chicken. I had to wait a little longer for them to put some chicken into the salad. So we all joked about it, even with the waiter who was really cool. Overall a fun experience and exactly what I would expect from the Hard Rock Cafe!
(3)
Matt C.
The service was amazing! Deniece did a great job taking care of my girlfriend and myself on our anniversary. The food was great and of I had a complaint it would be that there weren't more people at the hard rock to join in the fun!
(5)
Kyle C.
Great burgers and music!
(3)
Clarence J.
I thoroughly enjoy Hard Rock Cafes. I start with that statement because within the realm of my standard enjoyment of these I expected more of the Hard Rock in the city-home of the Rock & Roll Hall of Fame. It's actually a pretty small place compared to other Hard Rocks, and no more interesting than others. As I said, I enjoyed it as always - the food was outstanding, the atmosphere was fun, the staff was very friendly and efficient, and the prices were high . . . same old, same old - but I expected more. I was surprised by the size, very big, of their party room downstairs, but that was about all that stood out as unique. (I _really_ want to give the Cleveland Hard Rock a 2 rating in comparison to others, but it's still a Hard Rock and earned at least the 3 when I ignore my biases.)
(3)
Susan W.
Nacho's..that was my mood....Burgers....the kids loved them...sat in a booth..enjoyed every minute....so many posts have kind of dissed the food...it is upscale bar fare and done quite well indeed...plus where else can you dine with Keith Moon's suede vest and Prince's ludicrus outfits and Buddy Holly's tiny dancer shoes...and 10 reasons why I love Nancy by Sid Vicious and gorgeous guitars galore....I love Rock and Roll and I loved the experience..have been to Hard Rock's in Los Angeles and Chicago, each is different but you can always count on a great burger, crunchy fries and an honest to goodness malted milk shake....MMMMMMMmmmmm.....the downstairs is weel worth a little tour as well...Elvis's guitar..one of...but very beautiful!!!!
(4)
Levi S.
Very cool Hard Rock. Very little parking.
(4)
Amy B.
I'm in Cleveland on business and got to my hotel late. I wanted to walk around a little bit and breath the city in - unfortunately, I was thwarted at every turn! Apparently Public Square is being torn up right now which makes it very challenging to walk more than a few feet outside in what I thought would be a lovely square. I ended up back in Tower City and asked the security guards if they knew of anything open - they pointed me towards the Hard Rock. I was hungry enough and tired enough that it didn't really matter. So to the Hard Rock I tromped - I was one of perhaps 15 people in the restaurant so the service was prompt and responsive. I purused the menu for a while and decided upon the crab cake sandwich - mostly because I'd had a burger for lunch. It arrived quickly and was fine. Nothing special. It felt like it had a lot of fillers and barely made a dent in the bun - there was a 1.5 inch space between the edge of the bun and the cake. Oh well. The tartar sauce was a bit overwhelming and the lettuce was limp. However, the fries were truly excellent. I would consider going back - JUST for the fries! The service was speedy and my waitress was really nice and accommodating. She seemed to sense that I was tired and ready to go home. She helped speed things along and brought me my check right away.
(3)
Thomas S.
Whether you're looking for great food, service, or atmosphere you've it the hammer on the nail if you sit down for a meal here. A+
(5)
Julia B.
This is a pretty typical Hard Rock and is very touristy. It gets very crowded and can sometimes be hard to get a table,especially on the weekends. It's right by the warehouse district and Tower City so it's a good place to grab a bite to eat or even book a night in their hotel.
(3)
Robin M.
It's OK as far as hard rocks go. Not very friendly or knowledgeable staff to help with the artifacts there. It was too much to answer some simple questions about the place. The jumbo sampler was amazing!!
(3)
Aries L.
I always love their fries...super yummy (and how I like them). I tried a new menu item, the Tropical Burger. It was definitely something different but pretty tasty. My servers were okay, their service was passable lol.
I have been to many HRCs across the nation, this one seems desolate as far as location goes. Its in Tower City, seems to be a lot of construction in this area and this may account for why it was not very busy, not a whole lot in the area. Inside is the same food you expect, TVs playing music and videos, good service too. Not so much as many music relics and memorabilia as I have seen in other HRCs. Here seems to be mostly pictures and posters. Considering this is where Rock was born and home to the Rock and Roll museum, I would expect a lot more cool stuff here.
(3)
Kevin B.
Took kids here for the first time, food was good, service was good, was a nice time. Both my girls are their entire meal, a hot dog and pasta. They are picky eaters. When they clean their plates, desert is in order. They ordered a brownie sundae, the waitress actually advised is to get 1 because of the size. Most places don't care if there is waste. This made me happy that one cared enough to suggest this. Pulled pork was great, my wife had the fajitas, she really enjoyed!
(4)
Brian R.
This is one of the more vintage Hard Rock Cafes, with the wood paneling and the more hippy funk feel. It is kept up perfectly and is wonderously clean, a standard to which all other Hard Rocks should aspire. The menu is tasty, not a huge wow. They do a much better job of delivering the standards than many other Hard Rock kitchens do, though, I should add. Potato skins and good drinks go a long way. But you're not here for the food. You're here for the overall experience. The music. The memorabilia. Service here is EXCELLENT. You don't compare this to a foodie joint because they're apples and oranges. This Hard Rock scores a five star because it does what it sets out to do admirably well.
(5)
Kelly R.
I had not been to Hard Rock in a couple of years. I can say that the menu has expanded and much more creative than the last time that I was there. I had lunch there on a Friday afternoon. The restaurant was fairly full. The music was pretty loud which is ok since it is Hard Rock. I ordered the Haystack Chicken salad which was pretty good. The saladl combines fresh mixed greens, carrots, corn, pico de gallo, shredded cheese and grilled chicken breast (fried chicken tenders are also available. The salad came with with ranch dressing and topped with spiced pecans and tortilla straws. The salad was huge, the ingredients were fresh. The ranch dressing was pretty bland and watery, but really didn't matter because the salad was very flavorable, on it's own. Our server was very attentive, consistently filling our glasses, brought extra napkins etc. The only downside was that the restaurant was collecting for some type of fundraiser, so on top of the loud music, one of the employees kept making annoucements requesting donations. Other than that, all was pretty ok. I would return to try other menu offerings.
(3)
Matt U.
My friend and I came into the Hard Rock for dinner before going to the Back Street Boy concert. We both work at a Hard Rock in Tennessee so we were thrilled to check out the Cleveland location. Our dinner was great, my friend ordered the fajitas and I ordered the Texan pork sandwich. I loved checking out the memorabilia on the walls. There were so many artists I like that they had their stuff hanging up. We both left with our souvenir glasses to take with us to remember our visit.
(5)
Max S.
The visit to this HRC was pleasant. We sat at the bar. Our bartender Nikki was very personable and fun to joke with and very attentive. The food we had was delicious and prompt. The retail store clerk was ok, but after asking for 2 Hard Rock Cafe Cleveland pins, we discovered at home a couple days later that we were given 1 Cleveland pin and 1 Hollywood pin. Really? Why were Hollywood pins even stocked there?. That was a disappointment as I don't buy things from places I've never been. The parking can be rough. I had to go around the block a couple times before I scored a spot. Overall I'd be back if I ever felt the need to go back to Cleveland.
(3)
Tim S.
Came here tonight it was a Sunday and fairly busy, not a long wait , staff was nice. Order appitizer chicken tenders they were awesome also there BBQ sauce is some of the most unique I've ever had and I love BBQ sauce! Other legend burger was good it was medium rare to rare even tho I got medium . it tatsted very good and was quality meat or I would been pissed haha Loved this place
(4)
A A.
Always have amazing service and awesome food! Parking is available in various lots and garages for a fee. Although Cleveland's location is not as elaborate as the Vegas or Myrtle Beach locations it's still got a very cool collection.
(5)
Von M.
If it weren't for the memorabilia it would be one star. Great service and staff support a horrific kitchen. Food for Saturday afternoon lunch was inedible. Split the nachos with brisket with my partner. Gross. One kid had the Mac and cheese. Gross. One kid had wings that were passable for sustenance. Won't be back except to look at Jimi Hendrix's pants.
Delivery : No Accepts Credit Cards : Yes Good For : Lunch, Dinner Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Touristy Noise Level : Very Loud Good For Dancing : No Alcohol : Full Bar Happy Hour : Yes Coat Check : Yes Smoking : No Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Joe M.
I had the wings and potato skins. Not very good the wings were cold, and the potatos were not great. This was my 2nd stop here. Both times were so so.
(3)Shawn F.
I've been to over a dozen Hard Rocks around the world, with Cleveland being the latest. You expect a certain consistency of quality, service & presentation with a restaurant like this & Hard Rock Cleveland delivered on all three counts. While it was a bit difficult to find as a first time in a while visitor to Cleveland, once we got there, the wait around lunchtime wasn't very long (20 minutes for a party of 3), the service was friendly & fairly quick & the food was actually better than average - I tend to get the same thing on my first visit as something a litmus test (the Honey Mustard Grilled Chicken, if it's available). You're in the city of the Rock & Roll Hall of Fame. The Hard Rock is steps away from Progressive Field & is an ideal stop before an Indians' game. If you haven't visited yet, why not?
(4)Alisia A.
I'm on the fence about this one. I really wanted to give it at least 3 stars but I just couldn't. The reason why I couldn't was because of the customer service. I swear they do not know how to treat customers. Every time I've been in here the servers have been so rude and just looked like they didn't want to deal with us. Our server today barely talked to us and when she did she was looking around at other tables. Two of us ordered their lunch special salad which we later found out that it came with soup. She didn't tell us it came with soup or what kind of soup it was. The salad was ok, not bad for a lunch soup and salad. The soup was a potato soup, it would have been good if it was hot but it wasn't even warm. For a room temperature soup, average soup and crappy service, I don't know if I will be back. It's a shame that they aren't trying to do better since Houlihan's went out of business.
(2)Terra L.
After walking in the wrong door and standing for a few minutes we realized that the hostess stand was on the other side. After nobody acknowledged us we took ourselves to the other side to be seated. After finally being greeted since we were standing at the station one guy politely greeted us. After seating it took at least 10-15 minutes to even have a drink order. When ordering we asked to split a salad and it be split on two plates. Next we proceeded to order drinks and opted for the blue pina cola mixed drink. Our server quickly brought both drinks and food and we were pretty excited to see it on the table after our quick bathroom run. Good job kitchen crew! However it was only on one plate but no big deal he remembered two plates. The bar tender may need to mix them a bit better...they were disgusting. Our server did try and help but the second drink was awful as well. I haven't had drinks that awful for 10 years. Our server seemed too busy to be extremely attentive but he was okay...the person who ruined our experience was Zena. The server next two us kept running into me while my chair was close to the aisle. She also took our menu's from the chair at our table we were holding on too for dessert without asking as she talked to her table. Next she put dirty dishes on our table on top of a dirty plate that needed to be taken. It was beyond rude...we weren't too upset since there was a lot going on, tonight someone left in an ambulance. But she never came back...she could have had the curtesy at least help our server bust the table since she contributed to the dirty dishes. I mean we had several dishes that needed to be removed. I wonder if she would have been that oblivious if I had more people at the table, was a celebrity, if I was an attractive man or a white woman . She walked by us 6 times and saw our dishes . We really liked the male hostess who made sure things were okay but by then we were ready to go. That guy is the only reason Im giving this place three stars. Yohon gets a silver star for attempt for good service considering how many tables he had. Mediocre service. Average food. Poor drinks. Crappy Attitude of Zena. Our server seemed new so maybe he tried the best he could...Maybe he was just tired. We came from out of state to a concert and were very disappointed by this experience. But hey you get what you pay for here...the bathrooms were a 4 on a 1-10 scale. Get it together Hard Rock... Location was a couple blocks from the Q!! Needless to say...we wont be back. Stairs were dirty and just God awful music. Not very inviting at all.
(3)Liz C.
I haven't been to the Hard Rock Cafe in Cleveland for several years and I am not sure why because this past Saturday I had a really pleasant experience. Trying to stick to the rock and roll theme, prior to attending the Induction Ceremonies in Cleveland I made reservations at the Hard Rock where they had no trouble accommodating our group. The waiter was impeccable, a little slow on the drinks but the bar seemed rather busy so it wasn't that much of an issue. As for the food, I had a hankering for a burger and opted for the Original Legendary Burger that was topped off with some crisp bacon and one of the most delicious golden onion rings I've had in awhile. The special sauce they had on the side was almost a smoked chipotle mayo that paired well with the burger and I even found myself dipping some fries into it. Overall, I found myself regretting the fact that I hadn't been here in ages so I'll have to make it more of a habit--and it's located in the hub of some of Cleveland' prime spots! Rock on!
(4)Carolyn C.
Great place for food and desserts great atmosphere. If u are in Cleveland this is a must see place to go to see more Rock and Roll stuff
(4)David T.
I've been going to Hard Rock cafe' all around the world and this is the WORSE ever. Just don't eat here! Food it's gross and disgusting and if you want to eat a good plat of food you have to order more than 3 meals! I don't eat a lot but with an appetizer and a meal I wasn't full at all! Waiters were rude and the place smelled a lot. I'm never going here again
(1)Dianne M.
Let's face it, Hard Rock Cafe isn't known for its fine dining experience, but when in the city of the Rock and Roll Hall of Fame, you almost have to go. The food was OK, our server was awesome and fun, with purple hair and coolness! My fiancé loved the weird indie-type videos so he was happy, and my gigantic blue drink made me very happy. It was not disgusting but a bit odd, I can see how someone might not like it but that doesn't mean it was made wrong. If you go in, ask for Cholo Baggins, she will take awesome care of you! :))
(4)Eric C.
I'm not a fan. The food and drinks are overpriced for what you get. That's my big issue. There are so many better places to go in walking distance. The service is fine, but everything else is just not work the money. That is unless you want to pay $10 for six wings or $15 for a mediocre burger.
(2)Travis F.
A solid 4. Lots of food which seems to be pretty rare these days. The "Legendary Local" burger is awesome. The Twisted Mac&Cheese is off the chain. The place is a little cramped, and the music is so loud it's hard to think let alone talk. A definite must if you're hungry!
(4)Pier R.
So glad to see a downtown Cleveland restaurant thriving! We waited a short time to be seated. The only reason I don't give this experience five stars is because we were seated during a shift change and the server that took our order was at the end of her shift and cranky. After she left, everything was excellent. My husband had the bbq'd chicken and I had the fish and chips. Chicken was described as "the best flavor and good portion size". The fish and chips was served hot and was very tasty along with good slaw and predictable fries. A very pleasant dining experience.
(4)Leslie L.
I'm typically not into restaurants like this (meaning the Planet Hollywood, Rainforest Cafe, etc), but this was great! It was a fun time. The food was amazing, and so was the service. It was nice to keep with the music theme after visiting the Hall of Fame.
(4)Swank S.
Blurg, I really dislike this place. Unfortunately, there are times where your companions (usually people visiting from other places) request to go here because it's the "touristy" thing to do. If you enjoy food below the standard of Applebees at inflated prices, this is the place for you. I've never had a good meal or experience here. Service has been pretty slow and passive, too. There are so many great dining experiences to be had in Cleveland. This place is NOT one of them.
(2)Kara Z.
We had a good experience here after walking from the Rock and Roll Hall of Fame (it's about a mile walk but felt longer after walking all day at the museum). This location is smaller than other ones we've been to but it was still great. We had the lettuce wrap appetizer which was very tasty but very messy and we wished everything had been cut into smaller pieces so it fit better in the lettuce. My husband loved his local legendary burger and fries- the burger had salami on it- only in Cleveland! I had the chicken caesar salad- it was good but they left off the bacon (which I've always thought made their caesar salad unique- the black olives and bacon)- our server was kind enough to get me some on the side to add myself. The service was excellent and we enjoyed the environment. Their sign outside is especially cool too.
(4)Rodney W.
Excellent hamburgers, that's all I wanted to say. Definitely some of the best burgers in Cleveland. And it's Hard Rock, so the atmosphere is great with lots of rock paraphernalia and flat screen TVs to watch. hardrock.com/Locations/c…
(3)renae T.
My daughter really wanted to have early dinner here, and I caved contrary to our plan to skip chain restaurants on this trip. The decor is so fun, especially for a teen. Music is loud, hard to talk but the videos are completely fun and distracting so there is little talking anyway. Even though i set my expectations at a minimum they brought my chop salad out with blackened lettuce and avocado. I had to find my waitress to tell her there was no way I would eat it that....and I no longer wanted anything raw from their kitchen. HOWEVER, the manager brought a new salad to my table that I declined at first, but it did look good and I was starving....and I did eat it and it was good AND they comped it. SO, service was great, but I wouldn' t go back simply because there are to many independent options that are fantastic!
(2)Tyeana G.
They food here was good. Service okay.. Maybe I had high expectations.. I left looking for more...
(2)Christine P.
Is it wrong for me to expect good food and good service even from an extremely busy and popular place? First we tried to call ahead for a very large party - 15 of us for a birthday celebration and Hard Rock is where she wanted to go - they were rude on the phone, not helpful and they don't take phone ahead reservation for a large group. Our wait time was over 2 hours because of our large group! Crazy! Once we arrived the hostess staff continued on with the unfriendly theme. Our waitress was friendly enough, but lacked in good service and the food all the way around for everyone was mediocre at best. I kept my mouth shut while there since it was my cousin choice for her birthday celebration, but not on here :) Shouting out that I'd rather go through a drive through than eat there again and that means it's really bad because I don't do drive throughs. Scratching my head why it's so popular!
(1)Craig L.
I work in the same building upstairs. Tower City is pretty empty but this place keeps it together. The hostesses and servers recognize our lunch group & they really take care of us. Make sure we eat & get back to work on time. Food is good. Menu is small and a little pricey but i guess a $9.00 hamburger is the norm downtown.
(4)Ellen S.
We had an awesome time when we visited the Hard Rock for our anniversary. The place was kinda dead when we went but the tables and artifacts were clean and we were well taken care of. Server was friendly and attentive and we never needed anything. I got the salmon and loved it. She even brought out a free Sundae for our anniversary! Only problem is that parking can be tricky. It wasn't until later when we realized that they had $3 valet parking off Ontario on the Monday when we went. Probably will take advantage of that next time, rather than trying to park in the archaic parking lot tower city has. We are really lucky to have a place like this in Cleveland and we will definitely be repeat customers.
(5)Aries L.
So I had a craving for a salad, so I decided to head to Hard Rock Cafe. I ordered the Haystack Salad with Grilled Chicken. It was okay, nothing for me to run back and get again. Went to the bar, service sucks. It wasn't packed or busy and the waitress was not attentive. I would've thought she would ask if I wanted something to drink while I wait for my take out or something (that's what I would've done) but she didn't...no smile, no "customer service"...nothing. Maybe I was expecting too much, lol.
(3)Marie P.
Typical Hard Rock Cafe Menu. Mostly burgers. Staff was very courteous, professional and experienced. They validated parking as it is in a downtown, several story bldg.
(4)Carolyn K.
Good burgers and drinks, but a little over-priced, I think. Atmosphere is really cool.
(4)Rese D.
For some reason I expected more out of the food, probably because it's rare to come across a Hard Rock. It is conveniently located right next to the Ritz Carlton, where we stayed in Tower City. I wasn't that hungry and ordered a side of mac and cheese. Edible, with Velveeta cheese, but it was ok. Tasted much better with hot sauce! My boyfriend ordered a smothered chicken dish. When the waitress came with it, she told him the kitchen ran out of mashed potatoes and replaced it with fries...without informing him first! WOW! The food is along the range of TGIF's, Applebee's....those chains...and they're open late! We ordered a cocktail and a couple of shots, keeping both the cocktail cup and shot glasses, which was a good souvenir. They even had a little shop, where I bought a cute Hard Rock Couture top.
(3)Amanda S.
We started with the giant appetizer platter and it was worth the money. I got a caesar salad and my husband got a pulled pork sandwich which was gross. The waiter took it off the bill and he got a honey mustard chicken sandwich which was fantastic. The entire staff was very friendly and has a very mom and pop locally owned feel.
(4)Wil W.
Great decor, music, and souvenirs (albeit a bit pricey). The quality of the food was a pleasant surprise. I had a side salad (house) and a the twisted macaroni, chicken, and cheese. In addition to the side of garlic bread, the portions were fairly big. The mac and cheese was likely fried, giving it an interesting taste. Love it!
(4)Deirdre B.
The atmosphere was great! Loved the memorabilia and the music. Also bought something in the gift shop. The dinner was good. Like the potato skins and the burgers were all cooked the way we liked them. I enjoyed my Haystack Chicken Salad, except when they first brought it out, they forgot the chicken. I had to wait a little longer for them to put some chicken into the salad. So we all joked about it, even with the waiter who was really cool. Overall a fun experience and exactly what I would expect from the Hard Rock Cafe!
(3)Matt C.
The service was amazing! Deniece did a great job taking care of my girlfriend and myself on our anniversary. The food was great and of I had a complaint it would be that there weren't more people at the hard rock to join in the fun!
(5)Kyle C.
Great burgers and music!
(3)Clarence J.
I thoroughly enjoy Hard Rock Cafes. I start with that statement because within the realm of my standard enjoyment of these I expected more of the Hard Rock in the city-home of the Rock & Roll Hall of Fame. It's actually a pretty small place compared to other Hard Rocks, and no more interesting than others. As I said, I enjoyed it as always - the food was outstanding, the atmosphere was fun, the staff was very friendly and efficient, and the prices were high . . . same old, same old - but I expected more. I was surprised by the size, very big, of their party room downstairs, but that was about all that stood out as unique. (I _really_ want to give the Cleveland Hard Rock a 2 rating in comparison to others, but it's still a Hard Rock and earned at least the 3 when I ignore my biases.)
(3)Susan W.
Nacho's..that was my mood....Burgers....the kids loved them...sat in a booth..enjoyed every minute....so many posts have kind of dissed the food...it is upscale bar fare and done quite well indeed...plus where else can you dine with Keith Moon's suede vest and Prince's ludicrus outfits and Buddy Holly's tiny dancer shoes...and 10 reasons why I love Nancy by Sid Vicious and gorgeous guitars galore....I love Rock and Roll and I loved the experience..have been to Hard Rock's in Los Angeles and Chicago, each is different but you can always count on a great burger, crunchy fries and an honest to goodness malted milk shake....MMMMMMMmmmmm.....the downstairs is weel worth a little tour as well...Elvis's guitar..one of...but very beautiful!!!!
(4)Levi S.
Very cool Hard Rock. Very little parking.
(4)Amy B.
I'm in Cleveland on business and got to my hotel late. I wanted to walk around a little bit and breath the city in - unfortunately, I was thwarted at every turn! Apparently Public Square is being torn up right now which makes it very challenging to walk more than a few feet outside in what I thought would be a lovely square. I ended up back in Tower City and asked the security guards if they knew of anything open - they pointed me towards the Hard Rock. I was hungry enough and tired enough that it didn't really matter. So to the Hard Rock I tromped - I was one of perhaps 15 people in the restaurant so the service was prompt and responsive. I purused the menu for a while and decided upon the crab cake sandwich - mostly because I'd had a burger for lunch. It arrived quickly and was fine. Nothing special. It felt like it had a lot of fillers and barely made a dent in the bun - there was a 1.5 inch space between the edge of the bun and the cake. Oh well. The tartar sauce was a bit overwhelming and the lettuce was limp. However, the fries were truly excellent. I would consider going back - JUST for the fries! The service was speedy and my waitress was really nice and accommodating. She seemed to sense that I was tired and ready to go home. She helped speed things along and brought me my check right away.
(3)Thomas S.
Whether you're looking for great food, service, or atmosphere you've it the hammer on the nail if you sit down for a meal here. A+
(5)Julia B.
This is a pretty typical Hard Rock and is very touristy. It gets very crowded and can sometimes be hard to get a table,especially on the weekends. It's right by the warehouse district and Tower City so it's a good place to grab a bite to eat or even book a night in their hotel.
(3)Robin M.
It's OK as far as hard rocks go. Not very friendly or knowledgeable staff to help with the artifacts there. It was too much to answer some simple questions about the place. The jumbo sampler was amazing!!
(3)Aries L.
I always love their fries...super yummy (and how I like them). I tried a new menu item, the Tropical Burger. It was definitely something different but pretty tasty. My servers were okay, their service was passable lol.
(3)Marqus R.
Its chain of course, but one of the better ones in the Hard Rock chain, having better décor and atmosphere to it than most of the other ones I have been to. Everything is super clean, well organized, orderly and with a quality service staff. Uniquely, this Hard Rock is actually entered through a mall (Tower City Mall), but has the usual rather overpriced souvenirs and run of the mill type of food not only common in taste and quality to other Hard Rocks but also what might be typical of a T.G.I. Friday's or a Bennigan's. It's touristy and gimmicky, but such is the allure of a Hard Rock.
(3)Robert R.
I have been to many HRCs across the nation, this one seems desolate as far as location goes. Its in Tower City, seems to be a lot of construction in this area and this may account for why it was not very busy, not a whole lot in the area. Inside is the same food you expect, TVs playing music and videos, good service too. Not so much as many music relics and memorabilia as I have seen in other HRCs. Here seems to be mostly pictures and posters. Considering this is where Rock was born and home to the Rock and Roll museum, I would expect a lot more cool stuff here.
(3)Kevin B.
Took kids here for the first time, food was good, service was good, was a nice time. Both my girls are their entire meal, a hot dog and pasta. They are picky eaters. When they clean their plates, desert is in order. They ordered a brownie sundae, the waitress actually advised is to get 1 because of the size. Most places don't care if there is waste. This made me happy that one cared enough to suggest this. Pulled pork was great, my wife had the fajitas, she really enjoyed!
(4)Brian R.
This is one of the more vintage Hard Rock Cafes, with the wood paneling and the more hippy funk feel. It is kept up perfectly and is wonderously clean, a standard to which all other Hard Rocks should aspire. The menu is tasty, not a huge wow. They do a much better job of delivering the standards than many other Hard Rock kitchens do, though, I should add. Potato skins and good drinks go a long way. But you're not here for the food. You're here for the overall experience. The music. The memorabilia. Service here is EXCELLENT. You don't compare this to a foodie joint because they're apples and oranges. This Hard Rock scores a five star because it does what it sets out to do admirably well.
(5)Kelly R.
I had not been to Hard Rock in a couple of years. I can say that the menu has expanded and much more creative than the last time that I was there. I had lunch there on a Friday afternoon. The restaurant was fairly full. The music was pretty loud which is ok since it is Hard Rock. I ordered the Haystack Chicken salad which was pretty good. The saladl combines fresh mixed greens, carrots, corn, pico de gallo, shredded cheese and grilled chicken breast (fried chicken tenders are also available. The salad came with with ranch dressing and topped with spiced pecans and tortilla straws. The salad was huge, the ingredients were fresh. The ranch dressing was pretty bland and watery, but really didn't matter because the salad was very flavorable, on it's own. Our server was very attentive, consistently filling our glasses, brought extra napkins etc. The only downside was that the restaurant was collecting for some type of fundraiser, so on top of the loud music, one of the employees kept making annoucements requesting donations. Other than that, all was pretty ok. I would return to try other menu offerings.
(3)Matt U.
My friend and I came into the Hard Rock for dinner before going to the Back Street Boy concert. We both work at a Hard Rock in Tennessee so we were thrilled to check out the Cleveland location. Our dinner was great, my friend ordered the fajitas and I ordered the Texan pork sandwich. I loved checking out the memorabilia on the walls. There were so many artists I like that they had their stuff hanging up. We both left with our souvenir glasses to take with us to remember our visit.
(5)Max S.
The visit to this HRC was pleasant. We sat at the bar. Our bartender Nikki was very personable and fun to joke with and very attentive. The food we had was delicious and prompt. The retail store clerk was ok, but after asking for 2 Hard Rock Cafe Cleveland pins, we discovered at home a couple days later that we were given 1 Cleveland pin and 1 Hollywood pin. Really? Why were Hollywood pins even stocked there?. That was a disappointment as I don't buy things from places I've never been. The parking can be rough. I had to go around the block a couple times before I scored a spot. Overall I'd be back if I ever felt the need to go back to Cleveland.
(3)Tim S.
Came here tonight it was a Sunday and fairly busy, not a long wait , staff was nice. Order appitizer chicken tenders they were awesome also there BBQ sauce is some of the most unique I've ever had and I love BBQ sauce! Other legend burger was good it was medium rare to rare even tho I got medium . it tatsted very good and was quality meat or I would been pissed haha Loved this place
(4)A A.
Always have amazing service and awesome food! Parking is available in various lots and garages for a fee. Although Cleveland's location is not as elaborate as the Vegas or Myrtle Beach locations it's still got a very cool collection.
(5)Von M.
If it weren't for the memorabilia it would be one star. Great service and staff support a horrific kitchen. Food for Saturday afternoon lunch was inedible. Split the nachos with brisket with my partner. Gross. One kid had the Mac and cheese. Gross. One kid had wings that were passable for sustenance. Won't be back except to look at Jimi Hendrix's pants.
(2)Brad R.
I had the Legendary Burger at the Hard Rock Cafe and it was excellent. Sam was my waitress and she was on my drink order immediately. I will definitely visit again. The twisted mac & cheese is awesome also. It was clean and the staff was very friendly. My only dislike is the music selection chosen by hard rock radio. It is not the hard pop café or the top 20 café it is the "hard rock" café. Please play hard rock! The earning them only four stars.
(4)