Blue Heron Brewery
601-671 Hill St, Española, NM, 87532
Blue Heron Brewery Menu
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Address :
601-671 Hill St
Española, NM, 87532 - Phone
- Website https://www.blueheronbrews.com/Espanola_Tap_Room.html
- Click To Get Directions
Opening Hours
- Mon :Closed
- Mon : Closed
Tue
Specialities
- Accepts Credit Cards : Yes
Bike Parking : Yes
WE SERVE THE FOLLOWING STATES
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Keith G.
I'd like to start of my review with a definition.. "Appetizer" a small dish of food or drink taken before a meal to stimulate ones appetite.. Clearly the owner doesn't recognize this. Upon my last visit I started off with a bottle of wine while my guest had a beer. I requested breadsticks as an appetizer and my guest a salad. For our entrees we both had pizzas. About 40 minutes later we both received our pizzas and 10 minutes later my breadsticks and salad showed up. When I sent back my breadsticks the waitress was very pleasant about it. When the check came I gave the waitress my card. Shortly afterwards the owner came to my table and asked what was wrong with the breadsticks. She went on to inform me that her establishment was not like Chilies etc. at this time I informed her they were appetizers.. In disbelief and anger I told the owner I would just pay for the breadsticks (clearly the $7.95 was going to break her). As a professional I have 28 years in retail management and I have never encountered such a total disregard for customer service. Add insult to injury the food and drinks are awesome, the atmosphere is chill. Unfortunately this business will not flourish if the owner is displaying such negative services. This establishment has such potential, sadly I suggest you stick with the locals and avoid this customer service train wreck.
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