I wish I had read the reviews before coming here. My husband and I were on the west side, we were starving, and we arbitrarily picked this location. We were seated fairly quickly, although it was a Friday night. The waitress didn't greet us at our table though until 10 minutes after we sat down. We ordered drinks. Another fifteen minutes passed and they came. We ordered an appetizer, and went ahead and ordered our food as well because we didn't know when we would next see our waitress. Twenty minutes later, our appetizer comes. Great. Five minutes after that our food comes. We've barely started working on the appetizer, and our waitress tries to take it away. Then we finally start eating our food, except the waitress got my husband's order wrong. So we ask for them to fix it, which they do, quickly. We don't see our waitress again until she brings the check another 20 minutes later. All in all, a pretty terrible experience. Not to mention, I finally decide to speak with the manager. I walked up to him and said "not to bother you, but our service tonight was horrible." He looked at me, shrugged, and walked away. I will be complaining to corporate.
(1)
Pat N.
Alejo is a great bartender. He always puts his patrons above anything. Food is always hot and drinks always cold.!!!
(5)
Rosie Z.
The worst service EVER! I've been here 1 hour and still don't have my food. There's one table behind me and another table to the front and the rest of the tables are empty!! How many times does one get to ask for tea?? Whatever... Not coming here again. EVER.
(1)
Edwin L.
In the past we would eat at chilli's frequently but stopped going due to a decline in quality of food and service .4/17/2015, today we decided to give it another try and were again disappointed. Our server would only come to the table ever so often and was difficult to find when needed. Also the taste of the food was bland. One of the people in our party ordered a soup and salad which came in the smallest bowls ever. Before the salad was served in an actual plate, not any more. This was just a reminder of why we stopped coming here in the first place.
(1)
Ania A.
I signed onto Yelp thinking, "Yeah, I'm going to give this Chili's a piece of my mind!" Imagine my surprise when I find that this particular location has... two stars? I'm apparently in good company. I hadn't been to a Chili's in probably a year or so when my mom summoned us to the Coors location for my dad's birthday dinner. Chili's is my dad's favorite restaurant, which is unfortunate, but to each his own--and you're not going to argue with the old man on his birthday, of all days. Despite it being April 20th in Albuquerque, the beginning of this spring has been unseasonably cold. And yet, at Chili's, they blast the AC so you feel like you've stepped into the friggin' Arctic Circle. Everyone at the table was freezing, so I politely asked if they could turn the air down. I got the typical bullshit response: "I'll check if I can do anything, but all of that is controlled by our main office." Right. The main Chili's Temperature Headquarters out of Washington DC. Sure, they may have to get a manager to do it, but they can do it. Ooooh trust me, I know. I have lots of experience with breaking servers when it comes to unfavorable temperatures. But at Chili's, you have to ask four times, each time assuring the waiter (or, at one point, the manager) that your entire party is getting more and more irritated with the situation. Is it so much to ask to be COMFORTABLE while eating? And speaking of eating... we got our food in two parts. Yes, I did say this was a birthday dinner... but I didn't mention that our party was comprised of a whopping SIX people. Woah! HUGE TABLE! ::insert sarcasm here:: And yet we got our food in two parts. And when I say two parts, I mean two freaking parts... Three of us got our food, and the other three had to wait upward of TEN MINUTES for theirs. May I also mention that my brother, who ordered chicken strips, got his on the first delivery, and his girlfriend, who ordered the exact same thing, had to wait ten minutes for hers? How does that even make sense?! We complained and got an awesome excuse: the servers had an impromptu meeting in the kitchen. In the middle of service?! When you've half-served a table?!?! No. Just no no no. I'm 100% done with this place, possibly with this entire franchise. I used to be a Chili's fan in my younger days, but this place has gone so far downhill at this point it's underground. Next time Pops wants to go to Chili's, I'm offering to pay for the entire ticket so long as we go somewhere else.
(1)
Maryann H.
Why is it that the service at most of chain restaurants on the Westside the service sucks. 10 minutes to take our drink and appetizer order and 15 minutes and still no drinks . We got up and left.
(1)
Silviano T.
Was told there was a 10-15 min wait-So was handed the buzzer which never went off, but all patrons were already seated that got there after us. When seated took nearly 10 minutes for drink order/meal order (bye that time we knew what we wanted) after we ordered we waited and waited. Got food but only 1/2 because that's when they decided to tell me what I had ordered couldn't be made to choose another entree, my family was eating I was picking at there food while I waited for what I ordered.. Then after all that I still waited a disturbingly long time to eat my dinner which i didn't enjoy at all.. Over all poor service. Needs new Managment and Training.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes Caters : No
LJ E.
I wish I had read the reviews before coming here. My husband and I were on the west side, we were starving, and we arbitrarily picked this location. We were seated fairly quickly, although it was a Friday night. The waitress didn't greet us at our table though until 10 minutes after we sat down. We ordered drinks. Another fifteen minutes passed and they came. We ordered an appetizer, and went ahead and ordered our food as well because we didn't know when we would next see our waitress. Twenty minutes later, our appetizer comes. Great. Five minutes after that our food comes. We've barely started working on the appetizer, and our waitress tries to take it away. Then we finally start eating our food, except the waitress got my husband's order wrong. So we ask for them to fix it, which they do, quickly. We don't see our waitress again until she brings the check another 20 minutes later. All in all, a pretty terrible experience. Not to mention, I finally decide to speak with the manager. I walked up to him and said "not to bother you, but our service tonight was horrible." He looked at me, shrugged, and walked away. I will be complaining to corporate.
(1)Pat N.
Alejo is a great bartender. He always puts his patrons above anything. Food is always hot and drinks always cold.!!!
(5)Rosie Z.
The worst service EVER! I've been here 1 hour and still don't have my food. There's one table behind me and another table to the front and the rest of the tables are empty!! How many times does one get to ask for tea?? Whatever... Not coming here again. EVER.
(1)Edwin L.
In the past we would eat at chilli's frequently but stopped going due to a decline in quality of food and service .4/17/2015, today we decided to give it another try and were again disappointed. Our server would only come to the table ever so often and was difficult to find when needed. Also the taste of the food was bland. One of the people in our party ordered a soup and salad which came in the smallest bowls ever. Before the salad was served in an actual plate, not any more. This was just a reminder of why we stopped coming here in the first place.
(1)Ania A.
I signed onto Yelp thinking, "Yeah, I'm going to give this Chili's a piece of my mind!" Imagine my surprise when I find that this particular location has... two stars? I'm apparently in good company. I hadn't been to a Chili's in probably a year or so when my mom summoned us to the Coors location for my dad's birthday dinner. Chili's is my dad's favorite restaurant, which is unfortunate, but to each his own--and you're not going to argue with the old man on his birthday, of all days. Despite it being April 20th in Albuquerque, the beginning of this spring has been unseasonably cold. And yet, at Chili's, they blast the AC so you feel like you've stepped into the friggin' Arctic Circle. Everyone at the table was freezing, so I politely asked if they could turn the air down. I got the typical bullshit response: "I'll check if I can do anything, but all of that is controlled by our main office." Right. The main Chili's Temperature Headquarters out of Washington DC. Sure, they may have to get a manager to do it, but they can do it. Ooooh trust me, I know. I have lots of experience with breaking servers when it comes to unfavorable temperatures. But at Chili's, you have to ask four times, each time assuring the waiter (or, at one point, the manager) that your entire party is getting more and more irritated with the situation. Is it so much to ask to be COMFORTABLE while eating? And speaking of eating... we got our food in two parts. Yes, I did say this was a birthday dinner... but I didn't mention that our party was comprised of a whopping SIX people. Woah! HUGE TABLE! ::insert sarcasm here:: And yet we got our food in two parts. And when I say two parts, I mean two freaking parts... Three of us got our food, and the other three had to wait upward of TEN MINUTES for theirs. May I also mention that my brother, who ordered chicken strips, got his on the first delivery, and his girlfriend, who ordered the exact same thing, had to wait ten minutes for hers? How does that even make sense?! We complained and got an awesome excuse: the servers had an impromptu meeting in the kitchen. In the middle of service?! When you've half-served a table?!?! No. Just no no no. I'm 100% done with this place, possibly with this entire franchise. I used to be a Chili's fan in my younger days, but this place has gone so far downhill at this point it's underground. Next time Pops wants to go to Chili's, I'm offering to pay for the entire ticket so long as we go somewhere else.
(1)Maryann H.
Why is it that the service at most of chain restaurants on the Westside the service sucks. 10 minutes to take our drink and appetizer order and 15 minutes and still no drinks . We got up and left.
(1)Silviano T.
Was told there was a 10-15 min wait-So was handed the buzzer which never went off, but all patrons were already seated that got there after us. When seated took nearly 10 minutes for drink order/meal order (bye that time we knew what we wanted) after we ordered we waited and waited. Got food but only 1/2 because that's when they decided to tell me what I had ordered couldn't be made to choose another entree, my family was eating I was picking at there food while I waited for what I ordered.. Then after all that I still waited a disturbingly long time to eat my dinner which i didn't enjoy at all.. Over all poor service. Needs new Managment and Training.
(1)Estevan M.
Service here sucked and it was not even busy !
(2)