I have been to each BJ's location in Albuquerque and both of them are really similar. The service is slow and the staff is rude. I showed up on a Sunday afternoon when it was somewhat busy went to the hostess to get seated and she just kind of stared at me without greeting me after giving me a blank stare for about 2 minutes asks how many are in my party and then just turns around and starts talking to her co-worker after feeling awkward since she didn't get my name or tell me how long it was going to be I just sat down and about 10 minutes later her coworker comes up to me and seats us at a dirty table so after the dirty table incident our waiter takes our order and about an hour later our food comes out. Sure the pizza here was good and the avocado egg rolls are tasty but the service here is just horrible.
(2)
Jenn W.
I would honestly give this place 3.5 stars. We have been here twice - both times for a weekday lunch. Both times we were seated quickly and found the server to be efficient and friendly. The menu is massive - just about about anything you can imagine is served here...this might be why the kitchen is a little slow, not super slow...but expect lunch to take a full hour (even though we have been ready order to quickly). The food is solid chain-type food and has always been cooked correctly. It is easy to take the kids here because the environment is a little loud and distracting. I really appreciate that servers (other than the one assigned to your table) will run the food out, stop and check on you and refill drinks. This level of teamwork makes all of the difference for the customer. We will keep coming back when we are in the area and want a restaurant with a lot of variety.
(3)
Terrance E.
BJ brewhouse has always been good for us, whether it's in Phoenix, abq or this new one on abq westside. The menu is huge kinda like Cheesecake Factory where they have something for everyone. And the microbrews here are very good too! As for tonight it was busy Saturday and walked in at 830. Service was fairly good for our waitress being overworked. Food came out on time and was just as we have come to expect, good. I was impressed that all BJs new locations import waiters from out of state to help train the new staff. We had a guy who was from California that he been there for couple weeks training others. So that right there tells me this place puts a lot into making sure all locations are keeping up there great service. So like I said, this place is good as all other BJs we've been too and will definitely be back again.
(4)
Loretta V.
Coworker and I went for a quick treat and I ordered a strawberry mojito during happy hour. I had 1/4th of it left when the waiter came to bring my dessert and knocked it over. The person who knocked it over didn't say anything and left. He didn't come back to clean it up. When our waiter returned he didn't offer a replacement drink just cleaned it up finally! Am I crazy for not being offered a replace the drink??? Not my fault homie knocked it over! No water refills for my friend on her water either. I was so ready to leave a decent tip cause the waiter carded me when I ordered my drink! Too crowded, overrated, and lacking customer service. Lastly, wth is up with the parking lot and all its mini parking spaces!! Ok I'm done! Have a nice day!
(2)
Timothy A.
BJs has that corporate chain restaurant feel. Don't get me wrong, the food is not terrible. The gluten free cookie and ice cream dessert is pretty darn good. The atmosphere reminds me of an Applebee's with more beer options. I went once and probably wouldn't go again. I don't like to sound negative because the food was decent and the staff was very friendly but I am more interested in local unique restaurant options. Food trucks and ma and pa restaurants are becoming increasingly popular so going to a chain restaurant for me has lost all appeal.
(2)
Teresa H.
I hope they get better at this location. The problem started with the call ahead. The boy who answered the phone didn't actually put my name one the list. In fact, he worked the take out line and had no business on the call ahead line. Do all BJs hire snotty hosts? Well, this was no exception. Our waitress was nice & efficient. The food came. I ordered the bison burger -- medium. It came well done. My table mate ordered medium well but with sauce on the side. So they mixed it up? The bathroom was unattended and in need of a lot of attention. No toilet paper, few hand towels, trash cans overflowing. The beer was good.
(2)
Michelle P.
This location is still new, so they are still working out all the problems. I will update as time goes by that they can find their flow to run smoothly. The food is good, same as the Coronado location. Service is bumpy, and the food runners are still learning tables so you get them coming by with food and not knowing where to takeit so they tend to just ask every table down the row. I been there, I have done the restaurant biz before. I feel bad for giving only 3 stars, as I know once they get runing right It's going to be a great place. But however I do have to review everything honestly. Definitely try their brews. I particularly love the red WITH their cider added, yummy! Extra spicy wings and their burgers are my favorite
(3)
Christina H.
The food was great Had the Shrimp Lettuce Wrap, is was amazing! Jeremiah Red (BEER) was delicious! AND you have to save room for dessert! The Freshly Baked HOT White Chocolate cookie topped with Vanilla ice cream was a perfect end to a perfect meal! OH MY GOD! Couldn't eat another bite.... Great Birthday Celebration! Almost forgot to mention the Friendly Attentive Staff. Our waiter Chris was awesome! He made the entire experience even more memorable!
(5)
Jeff M.
Straight up - I avoid chain restaurants. Usually pretty awful... That being said, the new BJ's Brewhouse near Cottonwood mall is GREAT! The NY strip was killer! My son had the crispy jalapeño burger, and loved it! Home made root beer was AWESOME! You HAVE TO order the cookie trio dessert - called pizukis?? Salted Carmel, cookies and cream and peanut butter cookie - TO DIE FOR!!! Service was stellar!!! Ask for Gary or Cheyenne - they were really nice. Had a great time. Definitely a new favorite.
(4)
Tony R.
I think that this BJs is even better than the one in Uptown. Despite being very busy, my waitress was incredibly attentive and efficient. My beer was awesome and my food was fresh. Absolutely a great addition to the west side.
(5)
Robert J.
My friend and I went to this restaurant on a rainy Monday evening. I knew nothing about the place and neither of us had dined here before. So my entire experience was all first impressions. BJ's impresses when you first walk in. It's a very open and spacious bar look and it was pretty busy even for a rainy Monday. The first thing people may want to know about the place is that it isn't a romantic setting in any way. The ceiling is very high and it has a "stadium" like feel and there is a loud murmur from the crowd at all times. The only people you can hear are the people in front of you. If you're looking for a quiet dining, this isn't the place. Our waiter was exceptional. He answered all our questions and was fast and courteous. The first thing you will hear, (and will be a common theme) is "hand crafted". This buzzword is abused here. Hand crafted beer, soda, pizza, blah blah blah. Who cares? Does it taste good and is it a value? The brewed Beers are clearly listed on a giant blackboard so that there is no confusion. The "hand crafted" sodas are actually really nice as they add a great deal of variety from the common Coke, Sprite, Dr. Pepper ("Is Mr.Pib okay?) nonsense from every other restaurant... ever. The food is where this place looses that fifth star. For what little I was exposed to on my first visit, it was delicious. My friend had a "hand crafted" pizza and I had a deep dish lasagna. We debated on the large selection appetizers. Ultimately we got a pepperoni pizza dip that was creative and really tasty. But, the quality and the taste of the food was not the issue. The price was. Holy crap. $15- $17 for a personal size pizza? Really? I hate to be "That guy" but you can get a large specialty (everything) pizza at Dion's for $12. Dion's is the freaking place to beat in New Mexico and every New Mexican knows it. Pizza places just need to realize and accept that. This may be a chain restaurant, but please do some research! There's literally a Dion's Pizza connected to the SAME PARKING LOT. Aside from the pizzas, I perused the entire menu. There isn't a single adult entree under $13. When you realize what you are eating is pretty much glorified bar food, it puts that into perspective. It's hella tasty glorified bar food, but still glorified bar food. One thing that I will mention, and this is either a positive or negative depending on your personal opinion; The menu is huge. When they hand it to you, you're like: "Golly, that is a weighty tome!". All in all, I enjoyed my experience at BJ's and I have every intention of visiting again. I will be weary of the prices when I go in next time and I will probably get a steak if I'm gonna pay that much. The steaks looked pretty good. We'll see.
(4)
Rosie Z.
First time here although a little hesitant after reading some of the reviews... Gotta say these guys delivered! I had a BJ Brew Burger and husband had a deep dish gourmet pizza. They were both great! The brews were perfect on a hot day. The service was top notch. Miss Renee was always right there when we needed it and gone when we didn't. We will definitely be back!
(5)
Michelle T.
Went in with a group of 10, was told that the wait would be about 20 minutes. 45 minutes later after large parties who walked in after us had already been seated and we were the only people waiting. We got told twice that the tables were getting cleaned off by rude staff and then we just left. Very poor customer service.
I usually like BJ's so this is in reference to this location, not the chain. We waited 2.5 hours for food and when it finally arrived most of the orders were wrong. Then the waitress just constantly made up excuses for why they couldn't get anything correct. She claimed the pizzas were taking a long time to cook but they came out cold. When the manager was called over he acted pissed off that we were bothering him. On the way out we heard several other people talking about how horrible their service was.
(1)
Alessandra H.
Iv been to BJ'S brew houses all over CA and other states.. the service and beer was great... but the FOOD.. boo. I don't know what standards they hold but the BJS in Cottenwood serves at best mediocre food. My kids Mac and Cheese? Kraft! ! The Black and Blue burger seemed burnt and doused in Salt. My pizza was a small began size and saposed to be for 3 people, with Raw dough in the middle. The tomato soupe was chunky and cold and bland. Campbell's condensed would have treated my taste buds better. And there Famous Wedge salade had blue cheese dressing and no crumbles of blue cheese as promised plus the bacon crumbles? After a bit of a search I found three. Disappointing all around the table. Thankfully our server saw our disappointment and comped the cold Kraft mac and cheese.
(1)
Stephen P.
Been going to BJs for 10+ years in California. Went here with family in abq. Slow service. Slow getting food. Missing orders. Won't get too nit picky about my salad, but was drenched in dressing, returned it and it came back the same way. Manager apologized for all of the above which was a nice jester but not much help when orders are missing and you're hungry. Should have offered something. Blamed it on his team, when he manages the place. Won't go back. Food was ok, nothing special. Should have had some beer, that makes anything better.
(1)
Cassidy Z.
Let me just start by saying that I cannot stand having a book for a menu, which is exactly what is given to you when you are seated at this restaurant. Actually, you get two books--one for drinks, one for food. To me, its about quality over quantity. I want food made-to-order and made well. If a restaurant only has fifteen options, so be it, if it meets these standards. BJ's for all obvious intents and purchases does not. Its a chain restaurant so expect chain food. Not a fan.
(2)
Manuel N.
I like this place, its a friendly environment most of the servers are nice and welcoming. some are rude, but as a culinary professional i can understand when the greeter assigns you three ten tops.
(4)
Marie M.
We enjoyed the deep dish pizza but the service was slow and disorganized. We had to ask for ice for our ice tea and we had to ask multiple times for to-go boxes. We just gave up ordering desserts.
(3)
Wayne W.
Very Friendly staff! Good Food! Eager to please as they just opened up! Keep that spirit going!!! Had 1/2 Rack of BB Ribs and a few Jeremiah Reds! Good overall but gave 3 Stars as we waited too long for entrees and loaded baked potato wasn't as good as I expected.
(3)
Amanda G.
BJ's is one of our favorite date spots; it is a place where we know we can count on for good food and great service. The staff at this restaurant are very friendly, prompt, and helpful. We have never had any problems with service. The food is good. I have tried the Mediterranean tacos (which you may like if you enjoy Greek yogurt), the veggie and goat cheese flatbread pizza (very delicious), and the ahi tuna salad (tasty but has some wasabi-zing to it). As for drinks, I have really been enjoying their Temple of Stone IPA lately, and let me tell you- I am not one to like hoppy beers. This beer is an IPA for the weak. ;) I can enjoy it down the last sip. My boyfriend also has been ordering it lately, and can drink IPAs like no other. We always come to dinner at BJ's, then walk on over to the movies. Makes for a great date night.
(4)
Lisa R.
My friend and I went in Tuesday 8/4/15 night what a disappointment. Waited literally 25 mins for first beer on tap with a half assed "I'm sorry" from the waitress. I finished my drink and waited with my friend until she finally brought his beer out, hallelujah!! She Said they had trouble with the hoses or something I don't know I'm not a bartender and really didn't care and At that point something should have been offered to my friend to offset the wait. Or while we were waiting an explanation with an offer of "can I get you another kind of beer it's going to be awhile?" "Our manager can't seem to get his head out of his @&$" is how I felt by then... But instead she avoided our table until said beer came out, weird.. Then, when I asked to speak to the manager he was unprofessional in his mannerisms and speaking skills stating quickly same scenario as waitress not acknowledging that waiting 25 mins is unacceptable and "let me at least buy it for you." We Then had to ask for napkins from waitress to eat appetizers AND she brought cocktail napkins no forks?? I thought when we asked she'd bring set ups? Maybe a fork for the avocado egg rolls but nope SO I had to ask for "big napkins and forks," feeling like I was making a request from my friends 4 year old son. Was a mistake will not go back. As we were leaving I used ladies room thankfully or I would have lost my appetite as two toilets were backed up, the trashes both overflowing and icky stuff on the bathroom counters. Yuck!! I'll stick with Applebee's where if they screw up they make it right for the customer, and the waitress know if you're eating you need napkins and forks.
(1)
Marqui R.
I came here for happy hour to check out the new location. I am already a fan of BJ's having been to the one on the other side of town. I love that they have such a large selection of items on the menu. The skinny cosmo was very tasty. I like that they have a variety of beer selections as well as cocktails and wine for happy hour at decent prices. I have to knock off a few stars for service though. We only ordered one drink here for happy hour because the waiter only came by once and then we did not see him again for nearly 30 minutes. I would have ordered another drink but by that point I was fed up with waiting. Once we got our check it took another 20 minutes to get our receipt. If service is this slow all the time I will not be back, I do not have that much patience.
(3)
Shelby W.
Great food, great beer, great atmosphere! This location has just opened, but it wasn't insanely busy as most new places are. We were told on a Friday night that our wait would be an hour, but were seated within 20 minutes. Very cool system that allows them to text you when your seat is ready. Their deep dish is amazing, and the best I've found anywhere outside of Chicago, and I love that it's one of the few places I've found that has layered beer choices! We are glad this is in our neighborhood, and look forward to many future visits!!
(5)
M T.
Pizza is delicious! Iced tea brewed to perfection. Fish and Chips tasted the same as the French fries - bland and needed salt and/or flavor. Clean restaurant- nice staff. Team work is obviously encouraged - staff walking by our table offered to take plates or asked if anything was needed. Our waiter was efficient and friendly.
(4)
Paul K.
Their deep dish pizza was delicious, and the fried brussel sprouts were good as well. However, BJ's is home to the worst service in Albuquerque. The details are too excruciating to relive, but suffice it to say that we agreed our waitress was on drugs.
(1)
Andrea R.
Meh! Our server was awesome, she was very attentive carefully took our order, read it back to us twice. But the kitchen still managed to mess it up. No mayo tomatoes is what I asked for, my burger came with both. My husband was plain with grilled onions his didn't come with onions. Hubby ordered a salad and fries and I just had fries. My burger didn't have fries his did, the food runner said "well can you just take them off his plate?" Thank goodness I looked at my burger before I ate it. Sent it back, all they did was change the bun, which could cause a problem with a person who has allergies!!!!! The manager did come over and asked what happened, wasn't at all concerned about it. Didn't comp anything from our ticket, could have at least bought my $4 beer, or our app. Disappointing because I KNOW our server did everything she was supposed to do. It will be a while before we go back.
(3)
EstMar M.
So far so good. The place was packed and we got seated as soon as we walked in. Rene (I hope I spelled her name right) was really nice and gave us a lot of info about the place since it was our first time. As always we started off with our appetizer of calimari. We placed that order and not even 5 min later it was at our tabel. Perfectly cooked and crispy but not overly crispy. Has a good flavor and two dipping sauces. We both had the roast beef dip, it came out pretty fast. However the presentation of the food was not pretty at all. It came with two sauces one au jus and other horse radish. The sandwich was not packed right all the meat was falling out from the middle because it was all packed there. Our fries were all in the horse radish. If you don't like horse radish then your kind of screwed. Food was good a bit on the pricey side. Overall it's a good choice just not to happy with my fries all up in the horse radish. We will be back.
(4)
Lesley B.
First upon walking in the young girl was not welcoming more like your 5 minutes early and thanks a lot I have to work. She told us to have a seat and proceeded to seat others ahead of us instead of immediately setting our table and accommodating us she sat several people ahead of us. Her attitude was not at all welcoming. This BJs is brand new and is already poorly cleaned. The menus where sticky and just not appealing not to mention WAY TOO much on the menu. The server was very nice , honest about the menu, which we appreciated, and informative since it was our first visit. We ordered our drinks and upon getting them I cheered my Dads beer and my glass bottom completely broke off and the beer and glass went every where. The server was very apologetic however the manager Miguel didn't seemed too concerned and wasn't very nice about it at ALL. He didn't even try to keep us there and rectify the situation. We will NOT return and good luck to those who do. POOR POOR management ............
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : Yes
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Ricky M.
I have been to each BJ's location in Albuquerque and both of them are really similar. The service is slow and the staff is rude. I showed up on a Sunday afternoon when it was somewhat busy went to the hostess to get seated and she just kind of stared at me without greeting me after giving me a blank stare for about 2 minutes asks how many are in my party and then just turns around and starts talking to her co-worker after feeling awkward since she didn't get my name or tell me how long it was going to be I just sat down and about 10 minutes later her coworker comes up to me and seats us at a dirty table so after the dirty table incident our waiter takes our order and about an hour later our food comes out. Sure the pizza here was good and the avocado egg rolls are tasty but the service here is just horrible.
(2)Jenn W.
I would honestly give this place 3.5 stars. We have been here twice - both times for a weekday lunch. Both times we were seated quickly and found the server to be efficient and friendly. The menu is massive - just about about anything you can imagine is served here...this might be why the kitchen is a little slow, not super slow...but expect lunch to take a full hour (even though we have been ready order to quickly). The food is solid chain-type food and has always been cooked correctly. It is easy to take the kids here because the environment is a little loud and distracting. I really appreciate that servers (other than the one assigned to your table) will run the food out, stop and check on you and refill drinks. This level of teamwork makes all of the difference for the customer. We will keep coming back when we are in the area and want a restaurant with a lot of variety.
(3)Terrance E.
BJ brewhouse has always been good for us, whether it's in Phoenix, abq or this new one on abq westside. The menu is huge kinda like Cheesecake Factory where they have something for everyone. And the microbrews here are very good too! As for tonight it was busy Saturday and walked in at 830. Service was fairly good for our waitress being overworked. Food came out on time and was just as we have come to expect, good. I was impressed that all BJs new locations import waiters from out of state to help train the new staff. We had a guy who was from California that he been there for couple weeks training others. So that right there tells me this place puts a lot into making sure all locations are keeping up there great service. So like I said, this place is good as all other BJs we've been too and will definitely be back again.
(4)Loretta V.
Coworker and I went for a quick treat and I ordered a strawberry mojito during happy hour. I had 1/4th of it left when the waiter came to bring my dessert and knocked it over. The person who knocked it over didn't say anything and left. He didn't come back to clean it up. When our waiter returned he didn't offer a replacement drink just cleaned it up finally! Am I crazy for not being offered a replace the drink??? Not my fault homie knocked it over! No water refills for my friend on her water either. I was so ready to leave a decent tip cause the waiter carded me when I ordered my drink! Too crowded, overrated, and lacking customer service. Lastly, wth is up with the parking lot and all its mini parking spaces!! Ok I'm done! Have a nice day!
(2)Timothy A.
BJs has that corporate chain restaurant feel. Don't get me wrong, the food is not terrible. The gluten free cookie and ice cream dessert is pretty darn good. The atmosphere reminds me of an Applebee's with more beer options. I went once and probably wouldn't go again. I don't like to sound negative because the food was decent and the staff was very friendly but I am more interested in local unique restaurant options. Food trucks and ma and pa restaurants are becoming increasingly popular so going to a chain restaurant for me has lost all appeal.
(2)Teresa H.
I hope they get better at this location. The problem started with the call ahead. The boy who answered the phone didn't actually put my name one the list. In fact, he worked the take out line and had no business on the call ahead line. Do all BJs hire snotty hosts? Well, this was no exception. Our waitress was nice & efficient. The food came. I ordered the bison burger -- medium. It came well done. My table mate ordered medium well but with sauce on the side. So they mixed it up? The bathroom was unattended and in need of a lot of attention. No toilet paper, few hand towels, trash cans overflowing. The beer was good.
(2)Michelle P.
This location is still new, so they are still working out all the problems. I will update as time goes by that they can find their flow to run smoothly. The food is good, same as the Coronado location. Service is bumpy, and the food runners are still learning tables so you get them coming by with food and not knowing where to takeit so they tend to just ask every table down the row. I been there, I have done the restaurant biz before. I feel bad for giving only 3 stars, as I know once they get runing right It's going to be a great place. But however I do have to review everything honestly. Definitely try their brews. I particularly love the red WITH their cider added, yummy! Extra spicy wings and their burgers are my favorite
(3)Christina H.
The food was great Had the Shrimp Lettuce Wrap, is was amazing! Jeremiah Red (BEER) was delicious! AND you have to save room for dessert! The Freshly Baked HOT White Chocolate cookie topped with Vanilla ice cream was a perfect end to a perfect meal! OH MY GOD! Couldn't eat another bite.... Great Birthday Celebration! Almost forgot to mention the Friendly Attentive Staff. Our waiter Chris was awesome! He made the entire experience even more memorable!
(5)Jeff M.
Straight up - I avoid chain restaurants. Usually pretty awful... That being said, the new BJ's Brewhouse near Cottonwood mall is GREAT! The NY strip was killer! My son had the crispy jalapeño burger, and loved it! Home made root beer was AWESOME! You HAVE TO order the cookie trio dessert - called pizukis?? Salted Carmel, cookies and cream and peanut butter cookie - TO DIE FOR!!! Service was stellar!!! Ask for Gary or Cheyenne - they were really nice. Had a great time. Definitely a new favorite.
(4)Tony R.
I think that this BJs is even better than the one in Uptown. Despite being very busy, my waitress was incredibly attentive and efficient. My beer was awesome and my food was fresh. Absolutely a great addition to the west side.
(5)Robert J.
My friend and I went to this restaurant on a rainy Monday evening. I knew nothing about the place and neither of us had dined here before. So my entire experience was all first impressions. BJ's impresses when you first walk in. It's a very open and spacious bar look and it was pretty busy even for a rainy Monday. The first thing people may want to know about the place is that it isn't a romantic setting in any way. The ceiling is very high and it has a "stadium" like feel and there is a loud murmur from the crowd at all times. The only people you can hear are the people in front of you. If you're looking for a quiet dining, this isn't the place. Our waiter was exceptional. He answered all our questions and was fast and courteous. The first thing you will hear, (and will be a common theme) is "hand crafted". This buzzword is abused here. Hand crafted beer, soda, pizza, blah blah blah. Who cares? Does it taste good and is it a value? The brewed Beers are clearly listed on a giant blackboard so that there is no confusion. The "hand crafted" sodas are actually really nice as they add a great deal of variety from the common Coke, Sprite, Dr. Pepper ("Is Mr.Pib okay?) nonsense from every other restaurant... ever. The food is where this place looses that fifth star. For what little I was exposed to on my first visit, it was delicious. My friend had a "hand crafted" pizza and I had a deep dish lasagna. We debated on the large selection appetizers. Ultimately we got a pepperoni pizza dip that was creative and really tasty. But, the quality and the taste of the food was not the issue. The price was. Holy crap. $15- $17 for a personal size pizza? Really? I hate to be "That guy" but you can get a large specialty (everything) pizza at Dion's for $12. Dion's is the freaking place to beat in New Mexico and every New Mexican knows it. Pizza places just need to realize and accept that. This may be a chain restaurant, but please do some research! There's literally a Dion's Pizza connected to the SAME PARKING LOT. Aside from the pizzas, I perused the entire menu. There isn't a single adult entree under $13. When you realize what you are eating is pretty much glorified bar food, it puts that into perspective. It's hella tasty glorified bar food, but still glorified bar food. One thing that I will mention, and this is either a positive or negative depending on your personal opinion; The menu is huge. When they hand it to you, you're like: "Golly, that is a weighty tome!". All in all, I enjoyed my experience at BJ's and I have every intention of visiting again. I will be weary of the prices when I go in next time and I will probably get a steak if I'm gonna pay that much. The steaks looked pretty good. We'll see.
(4)Rosie Z.
First time here although a little hesitant after reading some of the reviews... Gotta say these guys delivered! I had a BJ Brew Burger and husband had a deep dish gourmet pizza. They were both great! The brews were perfect on a hot day. The service was top notch. Miss Renee was always right there when we needed it and gone when we didn't. We will definitely be back!
(5)Michelle T.
Went in with a group of 10, was told that the wait would be about 20 minutes. 45 minutes later after large parties who walked in after us had already been seated and we were the only people waiting. We got told twice that the tables were getting cleaned off by rude staff and then we just left. Very poor customer service.
(1)Megan O.
Our first, and only trip, was terrible! First off, patio lover, and no patio?? The one across town has a beautiful patio. We did the order online and your food was suppose to be done, or soon after, by the time you go there...not so much. We order three entrées online and ordered one entrée when we were seated. Our in-house order came out before the online orders, by about 20 to 30 minutes. So in total, we waited about 40 minutes for our online order. We ordered an appetizer that never came. The fish and chips were swimming in the lake of oil...and served that way! There literally was a puddle on my plate ! We had those removed from our bill, without argument. They seemed understaffed or perhaps not trained properly. There were busboys training servers, servers clearing large parties and arranging tables when the place was packed, and servers hanging out by the computers texting on their phones and, again, the place was packed! Our poor server was incredibly nice but didn't seem to know what was going on, or maybe overwhelmed. They had him serving tables at one end of the restaurant and serving tables clear at the other end of the restaurant. Lack of management I guess. The only positive...the beer was pretty good. I think I might give them a shot again, maybe just for a pint and an appetizer. This occurrence was when they first opened by about a month.
(2)Shane A.
I usually like BJ's so this is in reference to this location, not the chain. We waited 2.5 hours for food and when it finally arrived most of the orders were wrong. Then the waitress just constantly made up excuses for why they couldn't get anything correct. She claimed the pizzas were taking a long time to cook but they came out cold. When the manager was called over he acted pissed off that we were bothering him. On the way out we heard several other people talking about how horrible their service was.
(1)Alessandra H.
Iv been to BJ'S brew houses all over CA and other states.. the service and beer was great... but the FOOD.. boo. I don't know what standards they hold but the BJS in Cottenwood serves at best mediocre food. My kids Mac and Cheese? Kraft! ! The Black and Blue burger seemed burnt and doused in Salt. My pizza was a small began size and saposed to be for 3 people, with Raw dough in the middle. The tomato soupe was chunky and cold and bland. Campbell's condensed would have treated my taste buds better. And there Famous Wedge salade had blue cheese dressing and no crumbles of blue cheese as promised plus the bacon crumbles? After a bit of a search I found three. Disappointing all around the table. Thankfully our server saw our disappointment and comped the cold Kraft mac and cheese.
(1)Stephen P.
Been going to BJs for 10+ years in California. Went here with family in abq. Slow service. Slow getting food. Missing orders. Won't get too nit picky about my salad, but was drenched in dressing, returned it and it came back the same way. Manager apologized for all of the above which was a nice jester but not much help when orders are missing and you're hungry. Should have offered something. Blamed it on his team, when he manages the place. Won't go back. Food was ok, nothing special. Should have had some beer, that makes anything better.
(1)Cassidy Z.
Let me just start by saying that I cannot stand having a book for a menu, which is exactly what is given to you when you are seated at this restaurant. Actually, you get two books--one for drinks, one for food. To me, its about quality over quantity. I want food made-to-order and made well. If a restaurant only has fifteen options, so be it, if it meets these standards. BJ's for all obvious intents and purchases does not. Its a chain restaurant so expect chain food. Not a fan.
(2)Manuel N.
I like this place, its a friendly environment most of the servers are nice and welcoming. some are rude, but as a culinary professional i can understand when the greeter assigns you three ten tops.
(4)Marie M.
We enjoyed the deep dish pizza but the service was slow and disorganized. We had to ask for ice for our ice tea and we had to ask multiple times for to-go boxes. We just gave up ordering desserts.
(3)Wayne W.
Very Friendly staff! Good Food! Eager to please as they just opened up! Keep that spirit going!!! Had 1/2 Rack of BB Ribs and a few Jeremiah Reds! Good overall but gave 3 Stars as we waited too long for entrees and loaded baked potato wasn't as good as I expected.
(3)Amanda G.
BJ's is one of our favorite date spots; it is a place where we know we can count on for good food and great service. The staff at this restaurant are very friendly, prompt, and helpful. We have never had any problems with service. The food is good. I have tried the Mediterranean tacos (which you may like if you enjoy Greek yogurt), the veggie and goat cheese flatbread pizza (very delicious), and the ahi tuna salad (tasty but has some wasabi-zing to it). As for drinks, I have really been enjoying their Temple of Stone IPA lately, and let me tell you- I am not one to like hoppy beers. This beer is an IPA for the weak. ;) I can enjoy it down the last sip. My boyfriend also has been ordering it lately, and can drink IPAs like no other. We always come to dinner at BJ's, then walk on over to the movies. Makes for a great date night.
(4)Lisa R.
My friend and I went in Tuesday 8/4/15 night what a disappointment. Waited literally 25 mins for first beer on tap with a half assed "I'm sorry" from the waitress. I finished my drink and waited with my friend until she finally brought his beer out, hallelujah!! She Said they had trouble with the hoses or something I don't know I'm not a bartender and really didn't care and At that point something should have been offered to my friend to offset the wait. Or while we were waiting an explanation with an offer of "can I get you another kind of beer it's going to be awhile?" "Our manager can't seem to get his head out of his @&$" is how I felt by then... But instead she avoided our table until said beer came out, weird.. Then, when I asked to speak to the manager he was unprofessional in his mannerisms and speaking skills stating quickly same scenario as waitress not acknowledging that waiting 25 mins is unacceptable and "let me at least buy it for you." We Then had to ask for napkins from waitress to eat appetizers AND she brought cocktail napkins no forks?? I thought when we asked she'd bring set ups? Maybe a fork for the avocado egg rolls but nope SO I had to ask for "big napkins and forks," feeling like I was making a request from my friends 4 year old son. Was a mistake will not go back. As we were leaving I used ladies room thankfully or I would have lost my appetite as two toilets were backed up, the trashes both overflowing and icky stuff on the bathroom counters. Yuck!! I'll stick with Applebee's where if they screw up they make it right for the customer, and the waitress know if you're eating you need napkins and forks.
(1)Marqui R.
I came here for happy hour to check out the new location. I am already a fan of BJ's having been to the one on the other side of town. I love that they have such a large selection of items on the menu. The skinny cosmo was very tasty. I like that they have a variety of beer selections as well as cocktails and wine for happy hour at decent prices. I have to knock off a few stars for service though. We only ordered one drink here for happy hour because the waiter only came by once and then we did not see him again for nearly 30 minutes. I would have ordered another drink but by that point I was fed up with waiting. Once we got our check it took another 20 minutes to get our receipt. If service is this slow all the time I will not be back, I do not have that much patience.
(3)Shelby W.
Great food, great beer, great atmosphere! This location has just opened, but it wasn't insanely busy as most new places are. We were told on a Friday night that our wait would be an hour, but were seated within 20 minutes. Very cool system that allows them to text you when your seat is ready. Their deep dish is amazing, and the best I've found anywhere outside of Chicago, and I love that it's one of the few places I've found that has layered beer choices! We are glad this is in our neighborhood, and look forward to many future visits!!
(5)M T.
Pizza is delicious! Iced tea brewed to perfection. Fish and Chips tasted the same as the French fries - bland and needed salt and/or flavor. Clean restaurant- nice staff. Team work is obviously encouraged - staff walking by our table offered to take plates or asked if anything was needed. Our waiter was efficient and friendly.
(4)Paul K.
Their deep dish pizza was delicious, and the fried brussel sprouts were good as well. However, BJ's is home to the worst service in Albuquerque. The details are too excruciating to relive, but suffice it to say that we agreed our waitress was on drugs.
(1)Andrea R.
Meh! Our server was awesome, she was very attentive carefully took our order, read it back to us twice. But the kitchen still managed to mess it up. No mayo tomatoes is what I asked for, my burger came with both. My husband was plain with grilled onions his didn't come with onions. Hubby ordered a salad and fries and I just had fries. My burger didn't have fries his did, the food runner said "well can you just take them off his plate?" Thank goodness I looked at my burger before I ate it. Sent it back, all they did was change the bun, which could cause a problem with a person who has allergies!!!!! The manager did come over and asked what happened, wasn't at all concerned about it. Didn't comp anything from our ticket, could have at least bought my $4 beer, or our app. Disappointing because I KNOW our server did everything she was supposed to do. It will be a while before we go back.
(3)EstMar M.
So far so good. The place was packed and we got seated as soon as we walked in. Rene (I hope I spelled her name right) was really nice and gave us a lot of info about the place since it was our first time. As always we started off with our appetizer of calimari. We placed that order and not even 5 min later it was at our tabel. Perfectly cooked and crispy but not overly crispy. Has a good flavor and two dipping sauces. We both had the roast beef dip, it came out pretty fast. However the presentation of the food was not pretty at all. It came with two sauces one au jus and other horse radish. The sandwich was not packed right all the meat was falling out from the middle because it was all packed there. Our fries were all in the horse radish. If you don't like horse radish then your kind of screwed. Food was good a bit on the pricey side. Overall it's a good choice just not to happy with my fries all up in the horse radish. We will be back.
(4)Lesley B.
First upon walking in the young girl was not welcoming more like your 5 minutes early and thanks a lot I have to work. She told us to have a seat and proceeded to seat others ahead of us instead of immediately setting our table and accommodating us she sat several people ahead of us. Her attitude was not at all welcoming. This BJs is brand new and is already poorly cleaned. The menus where sticky and just not appealing not to mention WAY TOO much on the menu. The server was very nice , honest about the menu, which we appreciated, and informative since it was our first visit. We ordered our drinks and upon getting them I cheered my Dads beer and my glass bottom completely broke off and the beer and glass went every where. The server was very apologetic however the manager Miguel didn't seemed too concerned and wasn't very nice about it at ALL. He didn't even try to keep us there and rectify the situation. We will NOT return and good luck to those who do. POOR POOR management ............
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