OK so i'll start by saying, it's dunks, I don't expect much. That being said, this experience was unpleasant enough that I actually took the time out of my day to write a yelp review. That's not good. So I order a medium latte, the guy brings it to me, and it looks like a giant glass of milk. I asked hot many shots of espresso were in it and he said one, so I asked him to put the second one in. Fine. He hands it back to me (covered in milk for some reason) and charges me $4.60. I thought that was steep. Then I realized that he charged me an extra dollar for the shot. So I go back to the counter and ask how many shots come in a medium iced latte. The nice girl says 2. So I explained what happened, and the guy who made my drink comes over and says "she doesn't know what she's talking about. She's new. It comes with 1". This lead to a ridiculous argument where the guy kept telling me I was wrong and that he charged me for the extra shot because there should just be one in a latte...basically everyone in the dunks at the time was on my side except for this guy. The nice girl who was working went in back to ask the manager what to do (he never showed his face), who said to give me back the dollar for the shot. After some more arguing, the guy gave me a dollar out of the tip jar and told me " next time you will know that it just comes with one shot" I checked the website. It comes with two. Really, it wasn't about the dollar, or the fact that he screwed up my order. It was that he spoke to me like I was an idiot, and straight up said that his coworkers didn't know what they were talking about, when in fact they were right all along. I didn't like that my drink was screwed up, I didn't like that I was overcharged, I didn't like that the manager hid in the back room and did not come out to help, and I REALLY did not like this employee's attitude. I guess there's a reason Starbucks is more expensive.
(1)
Adrienne M.
I always try to visit Dunkin when I come to the East Coast, because we don't have any in California. We came here a few times because it was really close to our hotel. This location was ok, but they seemed to run out of stuff quite earlier in the day. One time they were out of chocolate chip muffins, another time they were out of chocolate glazed donuts.
(3)
Boogie S.
This is your typical "cube-monkey" Dunkin, or so people with crappy jobs might call it. As a "cube-monkey," I often get donuts, coffee, and bagels here when we have clients to our field office for meetings. We place the same order every week, and typically it's filled without a problem. One time they forgot to give us a Box of Joe, but that was equally our fault for not noticing. Jenny N is right in that it's completely and insanely mobbed in the morning, and slow the rest of the day. They rarely have enough staff, but this seems to be a common problem with Dunkin Donuts in general. I really doubt that the counter help gets paid so much that having a few more employees would hurt their bottom line. Another golden tip for Waltham. Call ahead. By the time you get there, your order will be waiting and you can cut the line and get it. I know the average Dunkin purchase is based on convenience and impulse, but if you're getting something in bulk and you know ahead that you need it, let your fingers save you time and aggrovation. Other than that, it's a pretty typical Dunkin where everything looks and tastes the same.
(3)
Amy D.
Couldn't wait to try the new sandwich with avocado. Knowing how I am, I asked ahead of time if I could get the bacon well-done, I said I would wait extra time...,they assured me "yes." When the sandwich was allegedly cooked I asked again, " this has well done bacon?" And the gentleman said "oh yes"... Upon getting to my office I was unpleasantly surprised with half-raw bacon. Gross, and not even close to what I asked for twice. I understand if you can't produce bacon that is actually well done, just let me know, no problem.... another let down from this place (trying to post picture) The counter staff is very pleasant in general, but that means nothing if you get gross 1/2 raw bacon
(2)
Em B.
The staff here are awesome. Attentive, friendly, and helpful with my not so simple order. Thanks Daryl!
(5)
Nick R.
No one reading this should go crazy because I am giving a Dunkin Donuts 4-Stars. It is based on other Dunkin Donuts I have gone to. The morning crew is great! The manager, I am guessing that is who it is, knows most peoples orders. She knows when I come in I am getting a large ice, cream only. But no matter who I go to they are always happy and smiling. One girl calls me sir which creeps me out a little bit because I am thinking I am not much older, but it is nice and a respect thing (which you don't get much up here). It is the best Dunkins I have been to. The afternoon people aren't as friendly but they get the job done. During the morning rush it is like a Dunkin Donuts Machine, just getting people in and out.
(4)
Vincent M.
No iconic orange and pink Dunkin' Donut sign. If you don't know there's a dunkin' here, you'll drive right by it. We went in the middle of the day and it was totally empty. No seating, which is fine, but there is a standing table area. Clean bathrooms. Typical Dunkin'. I assume the place gets crazy busy in mornings and lunch times when people in those fancy hotels and office parks need their java fix. Staff was nice enough, iced tea was alright. They had JUST mopped the floors when we walked in and we felt so guilty having to walk on the wet floors and leave trails of dirty foot prints... sorry guys!
(3)
Tom B.
Sometimes on my lunch break I sometimes go there , and I ask myself why every time i leave.. My coffee never comes out the way I asked for it .. Its burnt and awful. Dealing with the people that work there is brutal I don't know who would even hire those people. They have such attitudes and don't even pay attention to the customers , there was an eye lash in my latte and they didnt even want to give me a fresh one..,probably because they were too busy texting on their phones...the cashier had hickies on her neck that was so noticeable it literally made me lose my appetite from the site of her .. They are so unprofessional even for a coffee shop, they seriously need to think before they hire such gross people.
(1)
Kerri Y.
My least favorite DD despite the great location right off the highway. During the work week, it is very crowded with people who often have lengthy and complex orders. Despite this, the staff is good at getting people in and out, but it is still pretty chaotic and rushed. On the weekend, it is much slower and the employees seemed bothered that you are disturbing them. The coffee is weak and the overall quality is bad compared to other Dunkin locations. Often my order is wrong. They do not carry the same selection of food/drinks either. This is the DD to go to out of desperation.
(1)
Marilee C.
Wow. This has to be the WORST Dunkin Donuts I have EVER been to. It took half an hour (after ordering) to get a toasted bagel and a burrito. We watched them give away 3 orders (including ours) to the wrong people. Even over our protest. Then they finally remade our order after asking 5 times what we had ordered. Do yourself a favor and drive the 5 minutes to the next DnD.
(1)
Jenny N.
This Dunkin Donuts is typically mobbed on weekday mornings by cube monkeys and hotel & office management staff in and around our Waltham corporate park. I occasionally indulge in a ham, egg and cheese on English muffin as a breakfast treat, but I'm always asked to repeat my order to more than one worker while a third rings it up. It's always hectic in here, and sometimes they act all surprised when I don't order a coffee (which is always as coffee inevitably makes me ill). Why does everyone have to be a caffeine junkie anyway?? Our office orders truckloads of munchkins each year from this shop. The management is also fond of giving out DD gift cards as performance rewards so they get a lot of our business even though I wish it were a Panera Bread instead. I can usually find parking though, so that's a plus.
Kevin R.
OK so i'll start by saying, it's dunks, I don't expect much. That being said, this experience was unpleasant enough that I actually took the time out of my day to write a yelp review. That's not good. So I order a medium latte, the guy brings it to me, and it looks like a giant glass of milk. I asked hot many shots of espresso were in it and he said one, so I asked him to put the second one in. Fine. He hands it back to me (covered in milk for some reason) and charges me $4.60. I thought that was steep. Then I realized that he charged me an extra dollar for the shot. So I go back to the counter and ask how many shots come in a medium iced latte. The nice girl says 2. So I explained what happened, and the guy who made my drink comes over and says "she doesn't know what she's talking about. She's new. It comes with 1". This lead to a ridiculous argument where the guy kept telling me I was wrong and that he charged me for the extra shot because there should just be one in a latte...basically everyone in the dunks at the time was on my side except for this guy. The nice girl who was working went in back to ask the manager what to do (he never showed his face), who said to give me back the dollar for the shot. After some more arguing, the guy gave me a dollar out of the tip jar and told me " next time you will know that it just comes with one shot" I checked the website. It comes with two. Really, it wasn't about the dollar, or the fact that he screwed up my order. It was that he spoke to me like I was an idiot, and straight up said that his coworkers didn't know what they were talking about, when in fact they were right all along. I didn't like that my drink was screwed up, I didn't like that I was overcharged, I didn't like that the manager hid in the back room and did not come out to help, and I REALLY did not like this employee's attitude. I guess there's a reason Starbucks is more expensive.
(1)Adrienne M.
I always try to visit Dunkin when I come to the East Coast, because we don't have any in California. We came here a few times because it was really close to our hotel. This location was ok, but they seemed to run out of stuff quite earlier in the day. One time they were out of chocolate chip muffins, another time they were out of chocolate glazed donuts.
(3)Boogie S.
This is your typical "cube-monkey" Dunkin, or so people with crappy jobs might call it. As a "cube-monkey," I often get donuts, coffee, and bagels here when we have clients to our field office for meetings. We place the same order every week, and typically it's filled without a problem. One time they forgot to give us a Box of Joe, but that was equally our fault for not noticing. Jenny N is right in that it's completely and insanely mobbed in the morning, and slow the rest of the day. They rarely have enough staff, but this seems to be a common problem with Dunkin Donuts in general. I really doubt that the counter help gets paid so much that having a few more employees would hurt their bottom line. Another golden tip for Waltham. Call ahead. By the time you get there, your order will be waiting and you can cut the line and get it. I know the average Dunkin purchase is based on convenience and impulse, but if you're getting something in bulk and you know ahead that you need it, let your fingers save you time and aggrovation. Other than that, it's a pretty typical Dunkin where everything looks and tastes the same.
(3)Amy D.
Couldn't wait to try the new sandwich with avocado. Knowing how I am, I asked ahead of time if I could get the bacon well-done, I said I would wait extra time...,they assured me "yes." When the sandwich was allegedly cooked I asked again, " this has well done bacon?" And the gentleman said "oh yes"... Upon getting to my office I was unpleasantly surprised with half-raw bacon. Gross, and not even close to what I asked for twice. I understand if you can't produce bacon that is actually well done, just let me know, no problem.... another let down from this place (trying to post picture) The counter staff is very pleasant in general, but that means nothing if you get gross 1/2 raw bacon
(2)Em B.
The staff here are awesome. Attentive, friendly, and helpful with my not so simple order. Thanks Daryl!
(5)Nick R.
No one reading this should go crazy because I am giving a Dunkin Donuts 4-Stars. It is based on other Dunkin Donuts I have gone to. The morning crew is great! The manager, I am guessing that is who it is, knows most peoples orders. She knows when I come in I am getting a large ice, cream only. But no matter who I go to they are always happy and smiling. One girl calls me sir which creeps me out a little bit because I am thinking I am not much older, but it is nice and a respect thing (which you don't get much up here). It is the best Dunkins I have been to. The afternoon people aren't as friendly but they get the job done. During the morning rush it is like a Dunkin Donuts Machine, just getting people in and out.
(4)Vincent M.
No iconic orange and pink Dunkin' Donut sign. If you don't know there's a dunkin' here, you'll drive right by it. We went in the middle of the day and it was totally empty. No seating, which is fine, but there is a standing table area. Clean bathrooms. Typical Dunkin'. I assume the place gets crazy busy in mornings and lunch times when people in those fancy hotels and office parks need their java fix. Staff was nice enough, iced tea was alright. They had JUST mopped the floors when we walked in and we felt so guilty having to walk on the wet floors and leave trails of dirty foot prints... sorry guys!
(3)Tom B.
Sometimes on my lunch break I sometimes go there , and I ask myself why every time i leave.. My coffee never comes out the way I asked for it .. Its burnt and awful. Dealing with the people that work there is brutal I don't know who would even hire those people. They have such attitudes and don't even pay attention to the customers , there was an eye lash in my latte and they didnt even want to give me a fresh one..,probably because they were too busy texting on their phones...the cashier had hickies on her neck that was so noticeable it literally made me lose my appetite from the site of her .. They are so unprofessional even for a coffee shop, they seriously need to think before they hire such gross people.
(1)Kerri Y.
My least favorite DD despite the great location right off the highway. During the work week, it is very crowded with people who often have lengthy and complex orders. Despite this, the staff is good at getting people in and out, but it is still pretty chaotic and rushed. On the weekend, it is much slower and the employees seemed bothered that you are disturbing them. The coffee is weak and the overall quality is bad compared to other Dunkin locations. Often my order is wrong. They do not carry the same selection of food/drinks either. This is the DD to go to out of desperation.
(1)Marilee C.
Wow. This has to be the WORST Dunkin Donuts I have EVER been to. It took half an hour (after ordering) to get a toasted bagel and a burrito. We watched them give away 3 orders (including ours) to the wrong people. Even over our protest. Then they finally remade our order after asking 5 times what we had ordered. Do yourself a favor and drive the 5 minutes to the next DnD.
(1)Jenny N.
This Dunkin Donuts is typically mobbed on weekday mornings by cube monkeys and hotel & office management staff in and around our Waltham corporate park. I occasionally indulge in a ham, egg and cheese on English muffin as a breakfast treat, but I'm always asked to repeat my order to more than one worker while a third rings it up. It's always hectic in here, and sometimes they act all surprised when I don't order a coffee (which is always as coffee inevitably makes me ill). Why does everyone have to be a caffeine junkie anyway?? Our office orders truckloads of munchkins each year from this shop. The management is also fond of giving out DD gift cards as performance rewards so they get a lot of our business even though I wish it were a Panera Bread instead. I can usually find parking though, so that's a plus.
(2)