I've been here many times over the years and sadly the experience is always forgettable. The food is only mediocre. The service is usually good and the staff are usually polite but the food is just not very good. A major downside to this restaurant is the noise level. It is so loud in here you can't even carry on a conversation with the person sitting across from you. There's no door to the kitchen so all that noise added to every table trying to scream over each other added to the mediocre food makes this an experience you could totally pass on.
(2)
Tricia G.
Thought we'd grab a quick bite here after a long morning of shopping. Unfortunately, there was nothing quick about it. Despite lots of empty (and dirty tables) and lots of waitstaff standing around, it took a while for us to be waited on, and longer to get food and drinks (about 45 minutes). I sent my chili back after it came so cold that the cheese wouldn't melt and full of chunks of fatty gristle. Absolutely disgusting. The server was ok, but seemed indifferent and would disappear for long periods of time. I would not recommend this restaurant to anyone. There are much better and healthier options nearby.
(2)
Mike A.
This review will be short and sweet: Came in on a Tuesday night and after the hostess wiped down the seats and table; sat down. - Waited 10 min for waiter. Told him I was ready to order, placed order for soft drink, app and dinner. - Waited 15 min. No sign of soft drink, saw the waiter deliver a drink to another table. After 25 min of just sitting looking at an empty table: WALKED OUT; telling the hostess to inform my waiter to cancel the order. The place was not busy, so to completely ignore a customer is unacceptable. Based on other reviews, I assume the management at this location is clueless!
(1)
Chris V.
terrible everything!!!! bad service, food was disgusting, and the restaurant was hella dirty! I just wanted to run out of there. lol this is why I never go to chili's
(1)
Don'Chunte F.
The slowest service ever. We even witnessed a table of teenaged girls getting poor, rushed service. This is after they had to wait an extended period of time for their food. Don't bother.
(1)
Jason C.
Worst experience I have ever had at a Chili's restaurant. Placed a ToGo order and showed up at the time stated on the order. Took 5 minutes for someone to acknowledge your existence at the Take Out counter. Several other customers waiting for their orders as well. My order was finally brought out 15 minutes after the promised time without any apologies for being late. Horrible customer service and I will never be returning to this location. Go somewhere else and hope for better service. The manager should be ashamed to have his name on this restaurant. At least they got my order right.
(1)
Gary R.
Pi$$ poor service and not bringing what the menu promised has ended my sojourns to this sad excuse of a restaurant. I regret that I succumbed to the social pressure of tipping!
(1)
Holly W.
Worst Chili's I have ever been to. Outside was dirty, trash cans needed to be emptied, plants all dead in the rock beds. Inside looked dirty too, our table looked like it hadn't even been wiped down, most of the empty tables were either dirty or needed to be wiped down. Waited about 10 minutes for a waitress to at least get our drink order, but no one came. We decided to leave. Wasn't busy, now I see why!!!
(1)
Rachel B.
Terrible experience here. We waited 20 minutes for chips and queso. Complained to the manager and we finally got it. The waitress then took our order- we waited 1 hour for our food. When we got it we sent it back. My friends hamburger tasted like salt on a bun - literally and my fajitas were cold. It was 1 o'clock on Friday. They were not busy - just super slow. We won't ever be back! :(
(1)
Billy Joe J.
Sometimes you're just doomed from the get-go. Fate sends you spiraling down a path that you didn't plan, nor intend, and yet it leads you to the most unlikely, and unexpected of places, and in this particular instance also the most undesired. So, as it were, we set off on a Sunday afternoon for our preferred destination of local neighborhood Tex-Mex haunt, El Potrillo, and upon entering this other restaurant, we were informed that their credit-debit card machines were down, and they could only accept cash or check? Ok. Cash. Who carries cash on their personage these days, and check? What is this, Little House on the Prairie? The Waltons? Here's my hand-written promissory note for dry goods and services. So, we exit El Potrillo unfulfilled (and unfilled) and unsure of where to go next. And there was this Chili's right across the parking lot. It didn't seem that busy and there wasn't a wait, and I can quite honestly say, I have not been to a Chili's since at least 2009! It's just not really my scene. But here it was unexpected and convenient. Upon a quick look through the menu, I knew I was in trouble. No lunch menu or specials on weekends. (Of course!) and there is virtually nothing, NO-THING, that doesn't add up to at least about ten bucks a person on their cheesey menu. Not a burger. Not an appetizer. Not a one of em ain't staring back at you for less than ten bucks! Really! And when did appetizers become comparably priced to entrees? Remember when apps were at least a few bucks cheaper? Just ridiculous! So, I ordered the skillet queso and a bowl of their Chili. Two of the cheapest items I could find. The queso was a revolting, tasteless, brown mushy goo of a disaster! Ugh. Ick! The bowl of chili came much later, cold to the touch of the palate, and the cheese wasn't even melted on top, it was still recognizably grated into individual shards, and was as disgusting and as tasteless as the queso, but the chili went the extra inch with a negative temperature and a yucky, all-too-chewy texture, that makes one wonder, 'Is this really beef, or could it be something else?' I got the bill for just my end and with tax and tip, I walked out completely unsatisfied, disappointed, and mostly revolted for a bill over $15.00. This experience not only turned me off of Chili's maybe quite possibly forever, but also from eating out altogether for the time being! It was soooo nastyeee!! : ( So gross! Worst fifteen bucks I've ever spent, ever! I'm equally as mad at El Potrillo and their unreliable credit-debit card machines and I blame them at least partially for unwittingly sending me Into this horrific dining experience! Muchas Gracias, El Potrillo!!
(1)
Jeff N.
I will not be eating at this Chilis any time soon. The whole restaurant seemed dirty and humid and there were bugs on the table. Also, It took the appetizer (chips and queso) 30 minutes to arrive, the drinks were wrong, and the main course arrived after an hour and did not include the French fries which arrived 20 minutes later and was only for 1 person instead of 3...probably would have been longer had I not said we were about to leave. Food is average and not worth the wait for the price and poor service. I also would like to mention that they messed up the order on the table next to us as well.
(1)
Liz M.
Perfect service from Fatina. Light style steak for 400 calories and spicy tacos were delicious.
(5)
Andrea R.
I like chili's, but today they messed up almost everyone's orders for the Chili's ToGo. When we called, they wanted us to come back but we were already back at work. A coworker went back to pick up the corrected food. They redid the whole order that was completely messed up. The manager was James and he was very helpful and kind.
(3)
Courtney A.
The service at this location is always good. The Bossier location its kinda like a hot or miss. Lol But, this past time my boyfriend and my oldest daughter went and it was spectacular! Our waitress always had a smile on her face. She never let our glasses reach the half way point, our food was brought out hot and fresh!
(4)
Sarah M.
Horrible Service!! Water in the women's bathroom so hot it burnt my hands! Never again!!
(1)
Cristie C.
I was never much of a fan of the chain, but this one is pretty good...especially for the area. The price is good, and I've never had a bad meal. The 2 for $20 deal is great. We usually get the Texas fries...they are really good. And I like the chicken fajitas. We've had good service.
(4)
Bill S.
Yeah it's a chain, but it's also Shreveport so this is pretty darn good for Shreveport. When I'm out of town Chili's is one of my "go to" places that I can count on for a decent, familiar meal.
(3)
Angie C.
So, my husband and I travel and are on the road a lot. We usually try lil ma and pa restaurants, but if we can't find one, we always trust Chili's will be good. Needless to say, this one... Not so much! So, its a Tuesday evening, we're exhausted, our toddler son is starving, so we stop at this Chili's. I go change his diaper, women's restroom is FILTHY. I take him back to the table, then I go to the restroom. And guess what I see?? ROCHES!!! Yes, two LIVE baby roches on the wall!! Yuck!! Then, I notice a couple dead ones on the floor!!! Oh my word, disgusting!! If the restrooms are that filthy, what does the kitchen look like??? Will NEVER EVER step foot in this location EVER again!! Just disgusting!!!
(1)
Jes-a-saur M.
Went here on a Monday night. Ordered tacos. Didn't even get that order right. We had 3 waiteres that night and even then they didn't check on us and we Had to repetitively wave them down to get drink refills and it took forever trying to get the bill. Food was ok. Wanted chipotle sauce, asked twice but they kept bringing me BBQ sauce instead, wtf so i jus gave up cuz they obv didnt know their sauces. Overall BADDDD service.. wont be going here again...
(1)
Christy M.
I also wish I could give them zero stars. Three of us took our co-worker there today for her birthday lunch. What a disaster! We should have walked out when the hostess told us, before we were even seated, that they had no nachos, hamburgers, enchiladas, or mashed potatoes. We decided to keep it simple so we could be out of there before our lunch hour ended. One co-worker and the birthday girl ordered the exact same thing (chicken enchiladas with water. The other co-worker ordered chicken enchildadas with a coke $2.99. I ordered a turkey sandwich with water ($6.00). We had to ask another waitress for refills on our drinks and a to-go box. When it came time for the checks, we asked that the birthday girl's lunch be put on the same check as the one who had the exact same order. We asked that mine and the other co-workers (with the coke) be put on separate checks. Three checks total. It took FOREVER for the waitress to bring us the checks. When she did, she brought 2 checks & said that mine was the same as the other co-workers (with the coke) so she didn't have a check for me, to just "double" the $11.29. By this time it was 1:00 pm. We gave her $30.00 and asked for change. The other co-worker paid with her credit card. Quite a LONG time later, the waitress brought back $7.00 in change from our $30. While we were waiting for the change we noticed that MY meal ($6.00 plus tax) had been charged to the one who was paying for the birthday girl, so we had paid twice for my meal. She left again to try to figure it out and came back and said that she took off my meal from the one ticket and owed me "about $4.00". I asked her to just bring back the $30 we paid her and I'd give her the $7 back and we could pay separately with the correct checks. When she came back she had another check for the credit card purchaser (this makes 2 checks) but it showed no credit, just another charge. When we asked to speak with the manager, she stomped off. ATTITUDE ALL THE WAY. I paid my $7.52 in cash. After the manager finished helping someone else that was obviously having difficulties, he came over with ANOTHER check for the credit card payer. Different amount, still no credit but a tip conveniently added each time. At one point he said "ma'am, this is technology". Way to talk down to someone. My other co-worker gave him $20 cash for the $11.29. By this time we were WAY late so we took the change he provided and left. On the way back to work she noticed that he gave her $7 in change instead of the $8.71 she should have received. No need to feel bad about not tipping, they tip themselves. Do NOT recommend this place AT ALL.
(1)
Vanessa R.
This is place has everything wrong with it. We walked in and all the empty tables were dirty, the booster seat we were handed was covered in grease and salt but the waitress pretended she didn't see us cleaning it off. Food took almost an hour to get to us and that was in 3 trips with the last person getting their food almost 20 minutes after the first. My grilled shrimp tacos looked nothing like the picture and they were definitely not grilled, they also came with a nice little piece of bone. We were only comped for part of my meal since I didn't find a bone in the taco I ate, the rice or Beans. Never again will we come here, I should've known from previous reviews to go to the Bossier one instead but this one was so much closer, definitely not worth the 5 minute drive we saved. Avoid this location!
(1)
eric r.
It's the same as most all chilis, cool, laid back place to eat and hang out with friends and fam. The food is decent and they have 2 for 1 drink all the time, u just gotta sit at the bar.
(4)
Jerome L.
I LOOOOOOOOOOOOOOOOOOOOOOOVE Chili's it is an awesome place to go and relax and enjoy a good meal. All of the servers are friendly and the food is amazing. My favorite entree is the cajun chicken pasta. I also love the chocolate molten cake. I would recommend this place to my Best friend as well as my enemy. Everyone should try,
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch, Dinner Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Loud Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes
Joel M.
I've been here many times over the years and sadly the experience is always forgettable. The food is only mediocre. The service is usually good and the staff are usually polite but the food is just not very good. A major downside to this restaurant is the noise level. It is so loud in here you can't even carry on a conversation with the person sitting across from you. There's no door to the kitchen so all that noise added to every table trying to scream over each other added to the mediocre food makes this an experience you could totally pass on.
(2)Tricia G.
Thought we'd grab a quick bite here after a long morning of shopping. Unfortunately, there was nothing quick about it. Despite lots of empty (and dirty tables) and lots of waitstaff standing around, it took a while for us to be waited on, and longer to get food and drinks (about 45 minutes). I sent my chili back after it came so cold that the cheese wouldn't melt and full of chunks of fatty gristle. Absolutely disgusting. The server was ok, but seemed indifferent and would disappear for long periods of time. I would not recommend this restaurant to anyone. There are much better and healthier options nearby.
(2)Mike A.
This review will be short and sweet: Came in on a Tuesday night and after the hostess wiped down the seats and table; sat down. - Waited 10 min for waiter. Told him I was ready to order, placed order for soft drink, app and dinner. - Waited 15 min. No sign of soft drink, saw the waiter deliver a drink to another table. After 25 min of just sitting looking at an empty table: WALKED OUT; telling the hostess to inform my waiter to cancel the order. The place was not busy, so to completely ignore a customer is unacceptable. Based on other reviews, I assume the management at this location is clueless!
(1)Chris V.
terrible everything!!!! bad service, food was disgusting, and the restaurant was hella dirty! I just wanted to run out of there. lol this is why I never go to chili's
(1)Don'Chunte F.
The slowest service ever. We even witnessed a table of teenaged girls getting poor, rushed service. This is after they had to wait an extended period of time for their food. Don't bother.
(1)Jason C.
Worst experience I have ever had at a Chili's restaurant. Placed a ToGo order and showed up at the time stated on the order. Took 5 minutes for someone to acknowledge your existence at the Take Out counter. Several other customers waiting for their orders as well. My order was finally brought out 15 minutes after the promised time without any apologies for being late. Horrible customer service and I will never be returning to this location. Go somewhere else and hope for better service. The manager should be ashamed to have his name on this restaurant. At least they got my order right.
(1)Gary R.
Pi$$ poor service and not bringing what the menu promised has ended my sojourns to this sad excuse of a restaurant. I regret that I succumbed to the social pressure of tipping!
(1)Holly W.
Worst Chili's I have ever been to. Outside was dirty, trash cans needed to be emptied, plants all dead in the rock beds. Inside looked dirty too, our table looked like it hadn't even been wiped down, most of the empty tables were either dirty or needed to be wiped down. Waited about 10 minutes for a waitress to at least get our drink order, but no one came. We decided to leave. Wasn't busy, now I see why!!!
(1)Rachel B.
Terrible experience here. We waited 20 minutes for chips and queso. Complained to the manager and we finally got it. The waitress then took our order- we waited 1 hour for our food. When we got it we sent it back. My friends hamburger tasted like salt on a bun - literally and my fajitas were cold. It was 1 o'clock on Friday. They were not busy - just super slow. We won't ever be back! :(
(1)Billy Joe J.
Sometimes you're just doomed from the get-go. Fate sends you spiraling down a path that you didn't plan, nor intend, and yet it leads you to the most unlikely, and unexpected of places, and in this particular instance also the most undesired. So, as it were, we set off on a Sunday afternoon for our preferred destination of local neighborhood Tex-Mex haunt, El Potrillo, and upon entering this other restaurant, we were informed that their credit-debit card machines were down, and they could only accept cash or check? Ok. Cash. Who carries cash on their personage these days, and check? What is this, Little House on the Prairie? The Waltons? Here's my hand-written promissory note for dry goods and services. So, we exit El Potrillo unfulfilled (and unfilled) and unsure of where to go next. And there was this Chili's right across the parking lot. It didn't seem that busy and there wasn't a wait, and I can quite honestly say, I have not been to a Chili's since at least 2009! It's just not really my scene. But here it was unexpected and convenient. Upon a quick look through the menu, I knew I was in trouble. No lunch menu or specials on weekends. (Of course!) and there is virtually nothing, NO-THING, that doesn't add up to at least about ten bucks a person on their cheesey menu. Not a burger. Not an appetizer. Not a one of em ain't staring back at you for less than ten bucks! Really! And when did appetizers become comparably priced to entrees? Remember when apps were at least a few bucks cheaper? Just ridiculous! So, I ordered the skillet queso and a bowl of their Chili. Two of the cheapest items I could find. The queso was a revolting, tasteless, brown mushy goo of a disaster! Ugh. Ick! The bowl of chili came much later, cold to the touch of the palate, and the cheese wasn't even melted on top, it was still recognizably grated into individual shards, and was as disgusting and as tasteless as the queso, but the chili went the extra inch with a negative temperature and a yucky, all-too-chewy texture, that makes one wonder, 'Is this really beef, or could it be something else?' I got the bill for just my end and with tax and tip, I walked out completely unsatisfied, disappointed, and mostly revolted for a bill over $15.00. This experience not only turned me off of Chili's maybe quite possibly forever, but also from eating out altogether for the time being! It was soooo nastyeee!! : ( So gross! Worst fifteen bucks I've ever spent, ever! I'm equally as mad at El Potrillo and their unreliable credit-debit card machines and I blame them at least partially for unwittingly sending me Into this horrific dining experience! Muchas Gracias, El Potrillo!!
(1)Jeff N.
I will not be eating at this Chilis any time soon. The whole restaurant seemed dirty and humid and there were bugs on the table. Also, It took the appetizer (chips and queso) 30 minutes to arrive, the drinks were wrong, and the main course arrived after an hour and did not include the French fries which arrived 20 minutes later and was only for 1 person instead of 3...probably would have been longer had I not said we were about to leave. Food is average and not worth the wait for the price and poor service. I also would like to mention that they messed up the order on the table next to us as well.
(1)Liz M.
Perfect service from Fatina. Light style steak for 400 calories and spicy tacos were delicious.
(5)Andrea R.
I like chili's, but today they messed up almost everyone's orders for the Chili's ToGo. When we called, they wanted us to come back but we were already back at work. A coworker went back to pick up the corrected food. They redid the whole order that was completely messed up. The manager was James and he was very helpful and kind.
(3)Courtney A.
The service at this location is always good. The Bossier location its kinda like a hot or miss. Lol But, this past time my boyfriend and my oldest daughter went and it was spectacular! Our waitress always had a smile on her face. She never let our glasses reach the half way point, our food was brought out hot and fresh!
(4)Sarah M.
Horrible Service!! Water in the women's bathroom so hot it burnt my hands! Never again!!
(1)Cristie C.
I was never much of a fan of the chain, but this one is pretty good...especially for the area. The price is good, and I've never had a bad meal. The 2 for $20 deal is great. We usually get the Texas fries...they are really good. And I like the chicken fajitas. We've had good service.
(4)Bill S.
Yeah it's a chain, but it's also Shreveport so this is pretty darn good for Shreveport. When I'm out of town Chili's is one of my "go to" places that I can count on for a decent, familiar meal.
(3)Angie C.
So, my husband and I travel and are on the road a lot. We usually try lil ma and pa restaurants, but if we can't find one, we always trust Chili's will be good. Needless to say, this one... Not so much! So, its a Tuesday evening, we're exhausted, our toddler son is starving, so we stop at this Chili's. I go change his diaper, women's restroom is FILTHY. I take him back to the table, then I go to the restroom. And guess what I see?? ROCHES!!! Yes, two LIVE baby roches on the wall!! Yuck!! Then, I notice a couple dead ones on the floor!!! Oh my word, disgusting!! If the restrooms are that filthy, what does the kitchen look like??? Will NEVER EVER step foot in this location EVER again!! Just disgusting!!!
(1)Jes-a-saur M.
Went here on a Monday night. Ordered tacos. Didn't even get that order right. We had 3 waiteres that night and even then they didn't check on us and we Had to repetitively wave them down to get drink refills and it took forever trying to get the bill. Food was ok. Wanted chipotle sauce, asked twice but they kept bringing me BBQ sauce instead, wtf so i jus gave up cuz they obv didnt know their sauces. Overall BADDDD service.. wont be going here again...
(1)Christy M.
I also wish I could give them zero stars. Three of us took our co-worker there today for her birthday lunch. What a disaster! We should have walked out when the hostess told us, before we were even seated, that they had no nachos, hamburgers, enchiladas, or mashed potatoes. We decided to keep it simple so we could be out of there before our lunch hour ended. One co-worker and the birthday girl ordered the exact same thing (chicken enchiladas with water. The other co-worker ordered chicken enchildadas with a coke $2.99. I ordered a turkey sandwich with water ($6.00). We had to ask another waitress for refills on our drinks and a to-go box. When it came time for the checks, we asked that the birthday girl's lunch be put on the same check as the one who had the exact same order. We asked that mine and the other co-workers (with the coke) be put on separate checks. Three checks total. It took FOREVER for the waitress to bring us the checks. When she did, she brought 2 checks & said that mine was the same as the other co-workers (with the coke) so she didn't have a check for me, to just "double" the $11.29. By this time it was 1:00 pm. We gave her $30.00 and asked for change. The other co-worker paid with her credit card. Quite a LONG time later, the waitress brought back $7.00 in change from our $30. While we were waiting for the change we noticed that MY meal ($6.00 plus tax) had been charged to the one who was paying for the birthday girl, so we had paid twice for my meal. She left again to try to figure it out and came back and said that she took off my meal from the one ticket and owed me "about $4.00". I asked her to just bring back the $30 we paid her and I'd give her the $7 back and we could pay separately with the correct checks. When she came back she had another check for the credit card purchaser (this makes 2 checks) but it showed no credit, just another charge. When we asked to speak with the manager, she stomped off. ATTITUDE ALL THE WAY. I paid my $7.52 in cash. After the manager finished helping someone else that was obviously having difficulties, he came over with ANOTHER check for the credit card payer. Different amount, still no credit but a tip conveniently added each time. At one point he said "ma'am, this is technology". Way to talk down to someone. My other co-worker gave him $20 cash for the $11.29. By this time we were WAY late so we took the change he provided and left. On the way back to work she noticed that he gave her $7 in change instead of the $8.71 she should have received. No need to feel bad about not tipping, they tip themselves. Do NOT recommend this place AT ALL.
(1)Vanessa R.
This is place has everything wrong with it. We walked in and all the empty tables were dirty, the booster seat we were handed was covered in grease and salt but the waitress pretended she didn't see us cleaning it off. Food took almost an hour to get to us and that was in 3 trips with the last person getting their food almost 20 minutes after the first. My grilled shrimp tacos looked nothing like the picture and they were definitely not grilled, they also came with a nice little piece of bone. We were only comped for part of my meal since I didn't find a bone in the taco I ate, the rice or Beans. Never again will we come here, I should've known from previous reviews to go to the Bossier one instead but this one was so much closer, definitely not worth the 5 minute drive we saved. Avoid this location!
(1)eric r.
It's the same as most all chilis, cool, laid back place to eat and hang out with friends and fam. The food is decent and they have 2 for 1 drink all the time, u just gotta sit at the bar.
(4)Jerome L.
I LOOOOOOOOOOOOOOOOOOOOOOOVE Chili's it is an awesome place to go and relax and enjoy a good meal. All of the servers are friendly and the food is amazing. My favorite entree is the cajun chicken pasta. I also love the chocolate molten cake. I would recommend this place to my Best friend as well as my enemy. Everyone should try,
(5)