Graeter's Confectionary offers some good product. If I were judging it product alone, I'd give it 5 stars. The Ice cream is awesome, and most everything else I've tried is stellar. I have a few small gripes. None of said gripes generally have anything to do with the ice cream side of the operation, which is where most the attention and effort is obviously focused. First, I have found the staff (typically young) which packages the confectionary product upon request is not very knowledgeable about the product or where it came from - given I don't buy confectionary items frequently, I generally have a few questions about ingredients and it would be nice to know that a dialogue is possible if I want one. I know they are in a hurry to get back to serving ice cream customers, but they shouldnt bother with having the confectionary product if they can't focus on it. As mentioned, the quality of the product is great - I've bought several coffee cakes when I've had company at my house and people can't keep their hands off them when they start eating them (usually a good sign). They also seem reasonably priced for a somewhat fresh coffee cake. Finally, the only other gripe with Graeter's Confectionary is lack of consistent availability of baked items - you never know if you can go in and count on a specific product being in the case, so it is a bit unsettling if you are trying plan like I do. For example, my dad say "are you going to have one of those awesome cinnamon crumb cake things when I come to visit" and I can't give him any confidence that I will.
(4)
Bridget B.
Graeter's ice cream is incomparable. I am a particular fan of their cookies and cream milkshake, it's always delicious and the quality of their products is consistent. The service is always friendly and efficient!
(5)
Jean K.
All natural ice cream from a family-owned business. It is always super fresh, unlike some store ice cream that can sit in a freezer for months before you buy it. Elena's Blueberry Pie is a special ice cream flavor that was created in honor of five year old Elena Desserich, who lost her life just a few months after she was diagnosed with brain cancer. The flavor was going to be a temporary fundraiser to find a cure for pediatric brain cancer but the flavor sold out in two weeks. Graeters decided to make it a permanent flavor which is sold at retail stores, select grocery stores, and online, with a portion of the funds still going toward the fund. They also sell the Desseriches book "Notes Left Behind" which is a collection of notes and drawings that Elena made and tucked between dishes in the china cabinet, in books on bookshelves, in briefcases and backpacks. There are plenty of flavors to choose from including some seasonal favorites like cherry cordial which is only offered during a couple of months each year. You can find other flavors here: graeters.com/our-flavors Great local business that gives back to the community and fresh ice cream made with high quality ingredients.
(5)
Witni S.
If you're traveling, stop at a Graeter's because it's a Cincinnati favorite. I think the quality of the ice cream is high, the bakery items are pretty good and the candies are rich. At this location, the staff has always been extremely friendly and accommodating. They are generous with samples and I love trying new flavors! I think the menu items are a little pricey, but they're great for the occasional treat. Our family usually goes when they're running some kind of promotion. to be honest, our dipped ice cream is not my go-to desert, but this place has two of my all-time favorite flavors in the category. My favorite ice cream flavors, which I highly recommend, are black raspberry chip and elainas blueberry pie. Unfortunately, they made the latter a seasonal flavor, so you can't get it all the time. Tonight I had the privilege of trying one of the newer products, the gelato. I chose the black raspberry flavor. It was absolutely delicious. It was everything I like about black raspberry chip without the chips. I actually prefer an ice cream not too heavy on the chocolate. The chocolate chips and other products are scrumptious, but tend to be huge. I find myself wishing for a little less candy and a little more ice cream. If you are a chocoholic this places for you.
(4)
Julia N.
Graeter's Ice Cream is expensive, but it is totally worth the cost. I have the hardest time choosing between the seasonal flavors and the flavors offered year-round. I love mint chocolate chip, peppermint, and buckeye! If you order anything with chocolate chips, be advised, they vary in shape and size and may be quite large. I have been going to this location since I was a kid. It has a great view of Cincinnati. I live in Florida now, and this is a regular stop every single time I come home to Kentucky.
(5)
Marie A.
a little pricey for ice cream but sooooooooooooooooooooooooo good!!!! Chocolate chip cookie dough in a sugar cone is the best thing ever on a hot day! Drive thru is slow so go in if you are in a hurry. The smell inside is like a yummy candle made of cookies, doughnuts, candy and ice cream! Yum
(5)
Katie M.
I never knew this Graeter's was even here until a few months ago! It is away from the chaos of the Pavilion Parkway Plaza but very conveniently right off the highway. This location seems a little unique--hosting cool events like dog adoptions and there is a drive-thru! Always been friendly service and top quality ice cream, they usually have a TON of samples. Only complaint is the parking lot can be congested.
(5)
Becky S.
Best Feature: DELICIOUS ICE CREAM! Worst Feature: The service was a bit of a disappointment. I love Graeter's ice cream. I'm a Cincinnatian through and through, and I can definitely vouch for the quality of Graeter's ice cream. Whether in pints at a local Kroger or in a Graeter's shop, I love the selection of ice cream they offer. This particular location is dear to my heart, as the few times I've been at this location, I've had a great time hanging out with friends and enjoying the ice cream. I've been to many Graeter's around the tri-state area, and this one is nice and roomy. Each shop I've been to is on the smaller side, but this one has a nice set up so that it is not difficult for customers to get around. It's inviting, and I enjoy the local drawings from schoolchildren promoting Graeter's. It's clear they support the community. The ice cream selections are typical of a Graeter's menu - 1 dip cones, 2 dip cones, specialty sundaes, smoothies, and a variety of other ice cream dishes or drinks that will definitely satisfy the sweet tooth. I'm a HUGE fan of mocha chip, peanut butter chip, black raspberry chip and coconut chip (note a trend). I wasn't as big a fan of the butter pecan; it was a bit TOO sweet for me. However, even the flavors I'm less enthused about are absolutely delicious. The one drawback I've noticed here is the staff - they are none too friendly. I was surprised, as I've been to several Graeter's with fantastic staff who are chipper and make ordering a pleasant experience. The staff tends to be younger, so sometimes I get the occasional 'tude and "I-hate-my-job" vibe, but overall I've never really been disappointed. I visited this location recently and found that I almost felt like I was intruding or imposing on the staff. There were only 2-3 people working durng the evening hours. The cashier was downright unpleasant to talk to, while the other employee behind the counter was at least smiling here and there. I do give credit to the other employee who, after I waved goodbye and wished them a good night, was sure to return with a smile and friendly "You too!" The staff was great about letting us stay until close, however. So even though they may not be the happiest crew, they were great about not giving us any issues with staying until their closing time. We never once got a warning about needing to leave. To be respectful, we left a few minutes before closing time, and they didn't even have a problem with us lingering outside the building even after they closed up shop and departed. So we robbed them of all their ice cream. (Okay, we didn't, but it would've been a delicious robbery.) I will definitely return, as this is a nice Graeter's tucked away in Northern Kentucky. They have a great selection and despite the recent issue with the attitude of the staff, I did enjoy my time and have had a wonderful time in the past without any attitude issues. If you are in the area, I would definitely stop by.
(4)
Sarah F.
The biggest selling point for this specific Graeters's? A drive thru! If you've never had it, Graeter's is delicious, rich and decadent ice cream with massive chunks of chocolate masquerading as "chips". For a truly sinful experience, try a scoop of any "chip" ice cream (my favorite is mint chocolate chip) in a chocolate dipped waffle cone. There is also indoor and outdoor seating at this Graeter's and it was recently re-opened with an expanded bakery selection. But when you need an ice cream cone on-the-go, nothing beats the drive-thru!
(4)
Dawn B.
The fact that this place is right down the street from my house probably isn't a good thing, but dang it, I LOVE their ice cream. Plenty of seating inside, a small patio outside, and a drive-thru for easy ice cream to go. The service here can be a little on the slow side at times, okay most times, but if you're a fanatic about your ice cream like I am...it's well worth the wait.
(4)
Christiana H.
Cincinnati's Ice Cream at it's finest. I am happy that they re-opened this Ft. Thomas location. My favorite is the Mint Chocolate Chip. Love the HUGE chunks of chocolate in the ice cream.
Keith C.
Graeter's Confectionary offers some good product. If I were judging it product alone, I'd give it 5 stars. The Ice cream is awesome, and most everything else I've tried is stellar. I have a few small gripes. None of said gripes generally have anything to do with the ice cream side of the operation, which is where most the attention and effort is obviously focused. First, I have found the staff (typically young) which packages the confectionary product upon request is not very knowledgeable about the product or where it came from - given I don't buy confectionary items frequently, I generally have a few questions about ingredients and it would be nice to know that a dialogue is possible if I want one. I know they are in a hurry to get back to serving ice cream customers, but they shouldnt bother with having the confectionary product if they can't focus on it. As mentioned, the quality of the product is great - I've bought several coffee cakes when I've had company at my house and people can't keep their hands off them when they start eating them (usually a good sign). They also seem reasonably priced for a somewhat fresh coffee cake. Finally, the only other gripe with Graeter's Confectionary is lack of consistent availability of baked items - you never know if you can go in and count on a specific product being in the case, so it is a bit unsettling if you are trying plan like I do. For example, my dad say "are you going to have one of those awesome cinnamon crumb cake things when I come to visit" and I can't give him any confidence that I will.
(4)Bridget B.
Graeter's ice cream is incomparable. I am a particular fan of their cookies and cream milkshake, it's always delicious and the quality of their products is consistent. The service is always friendly and efficient!
(5)Jean K.
All natural ice cream from a family-owned business. It is always super fresh, unlike some store ice cream that can sit in a freezer for months before you buy it. Elena's Blueberry Pie is a special ice cream flavor that was created in honor of five year old Elena Desserich, who lost her life just a few months after she was diagnosed with brain cancer. The flavor was going to be a temporary fundraiser to find a cure for pediatric brain cancer but the flavor sold out in two weeks. Graeters decided to make it a permanent flavor which is sold at retail stores, select grocery stores, and online, with a portion of the funds still going toward the fund. They also sell the Desseriches book "Notes Left Behind" which is a collection of notes and drawings that Elena made and tucked between dishes in the china cabinet, in books on bookshelves, in briefcases and backpacks. There are plenty of flavors to choose from including some seasonal favorites like cherry cordial which is only offered during a couple of months each year. You can find other flavors here: graeters.com/our-flavors Great local business that gives back to the community and fresh ice cream made with high quality ingredients.
(5)Witni S.
If you're traveling, stop at a Graeter's because it's a Cincinnati favorite. I think the quality of the ice cream is high, the bakery items are pretty good and the candies are rich. At this location, the staff has always been extremely friendly and accommodating. They are generous with samples and I love trying new flavors! I think the menu items are a little pricey, but they're great for the occasional treat. Our family usually goes when they're running some kind of promotion. to be honest, our dipped ice cream is not my go-to desert, but this place has two of my all-time favorite flavors in the category. My favorite ice cream flavors, which I highly recommend, are black raspberry chip and elainas blueberry pie. Unfortunately, they made the latter a seasonal flavor, so you can't get it all the time. Tonight I had the privilege of trying one of the newer products, the gelato. I chose the black raspberry flavor. It was absolutely delicious. It was everything I like about black raspberry chip without the chips. I actually prefer an ice cream not too heavy on the chocolate. The chocolate chips and other products are scrumptious, but tend to be huge. I find myself wishing for a little less candy and a little more ice cream. If you are a chocoholic this places for you.
(4)Julia N.
Graeter's Ice Cream is expensive, but it is totally worth the cost. I have the hardest time choosing between the seasonal flavors and the flavors offered year-round. I love mint chocolate chip, peppermint, and buckeye! If you order anything with chocolate chips, be advised, they vary in shape and size and may be quite large. I have been going to this location since I was a kid. It has a great view of Cincinnati. I live in Florida now, and this is a regular stop every single time I come home to Kentucky.
(5)Marie A.
a little pricey for ice cream but sooooooooooooooooooooooooo good!!!! Chocolate chip cookie dough in a sugar cone is the best thing ever on a hot day! Drive thru is slow so go in if you are in a hurry. The smell inside is like a yummy candle made of cookies, doughnuts, candy and ice cream! Yum
(5)Katie M.
I never knew this Graeter's was even here until a few months ago! It is away from the chaos of the Pavilion Parkway Plaza but very conveniently right off the highway. This location seems a little unique--hosting cool events like dog adoptions and there is a drive-thru! Always been friendly service and top quality ice cream, they usually have a TON of samples. Only complaint is the parking lot can be congested.
(5)Becky S.
Best Feature: DELICIOUS ICE CREAM! Worst Feature: The service was a bit of a disappointment. I love Graeter's ice cream. I'm a Cincinnatian through and through, and I can definitely vouch for the quality of Graeter's ice cream. Whether in pints at a local Kroger or in a Graeter's shop, I love the selection of ice cream they offer. This particular location is dear to my heart, as the few times I've been at this location, I've had a great time hanging out with friends and enjoying the ice cream. I've been to many Graeter's around the tri-state area, and this one is nice and roomy. Each shop I've been to is on the smaller side, but this one has a nice set up so that it is not difficult for customers to get around. It's inviting, and I enjoy the local drawings from schoolchildren promoting Graeter's. It's clear they support the community. The ice cream selections are typical of a Graeter's menu - 1 dip cones, 2 dip cones, specialty sundaes, smoothies, and a variety of other ice cream dishes or drinks that will definitely satisfy the sweet tooth. I'm a HUGE fan of mocha chip, peanut butter chip, black raspberry chip and coconut chip (note a trend). I wasn't as big a fan of the butter pecan; it was a bit TOO sweet for me. However, even the flavors I'm less enthused about are absolutely delicious. The one drawback I've noticed here is the staff - they are none too friendly. I was surprised, as I've been to several Graeter's with fantastic staff who are chipper and make ordering a pleasant experience. The staff tends to be younger, so sometimes I get the occasional 'tude and "I-hate-my-job" vibe, but overall I've never really been disappointed. I visited this location recently and found that I almost felt like I was intruding or imposing on the staff. There were only 2-3 people working durng the evening hours. The cashier was downright unpleasant to talk to, while the other employee behind the counter was at least smiling here and there. I do give credit to the other employee who, after I waved goodbye and wished them a good night, was sure to return with a smile and friendly "You too!" The staff was great about letting us stay until close, however. So even though they may not be the happiest crew, they were great about not giving us any issues with staying until their closing time. We never once got a warning about needing to leave. To be respectful, we left a few minutes before closing time, and they didn't even have a problem with us lingering outside the building even after they closed up shop and departed. So we robbed them of all their ice cream. (Okay, we didn't, but it would've been a delicious robbery.) I will definitely return, as this is a nice Graeter's tucked away in Northern Kentucky. They have a great selection and despite the recent issue with the attitude of the staff, I did enjoy my time and have had a wonderful time in the past without any attitude issues. If you are in the area, I would definitely stop by.
(4)Sarah F.
The biggest selling point for this specific Graeters's? A drive thru! If you've never had it, Graeter's is delicious, rich and decadent ice cream with massive chunks of chocolate masquerading as "chips". For a truly sinful experience, try a scoop of any "chip" ice cream (my favorite is mint chocolate chip) in a chocolate dipped waffle cone. There is also indoor and outdoor seating at this Graeter's and it was recently re-opened with an expanded bakery selection. But when you need an ice cream cone on-the-go, nothing beats the drive-thru!
(4)Dawn B.
The fact that this place is right down the street from my house probably isn't a good thing, but dang it, I LOVE their ice cream. Plenty of seating inside, a small patio outside, and a drive-thru for easy ice cream to go. The service here can be a little on the slow side at times, okay most times, but if you're a fanatic about your ice cream like I am...it's well worth the wait.
(4)Christiana H.
Cincinnati's Ice Cream at it's finest. I am happy that they re-opened this Ft. Thomas location. My favorite is the Mint Chocolate Chip. Love the HUGE chunks of chocolate in the ice cream.
(4)