Today after church me and my family went to eat here. I worked at this exact location in 2001, and honestly it is one of my favorite chains. My how the standards have fallen. We were seated and were promptly greeted by a young male server. Ten minutes after placing our order we had still not received our appetizer, chips & salsa. When I asked our waiter if he could get us chips and salsa he acted like we hadn't ordered it in the first place. Skip ahead eight to ten minutes we hadn't received our food, and we all were in need of refills. Finally, a manager asked if we would like some refills and she delivered quickly. However, when our food arrived it was delivered by a different server and was short one person's order as well as being wrong on another. The one person never received her meal. Furthermore, we were never asked if everything was okay. I told the waiter my order was incorrect to which he replied "well I was just going to snag you some extra fries, that way you don't have to pay." It is Sunday morning, right after noon, why would anyone think that is the appropriate time to guess somebody wanted something stolen on their behalf? I didn't. The next bit is a mess of waiting on him to bring us our bill and his continued effort to make up absurd excuses for the delays: "there was entertainment charges on your game system and I took them off," the thing was in the window seal the entire time, or "the manager likes to talk all the time so that is why I couldn't get back fast enough." We did not receive any more refills or any more attention. However we did manage to spot him several times working really hard on his smartphone. Not on purpose mind you, just while walking to the restroom or looking for someone to help us. The last straw was when he charged us for a side salad that was suppose to be included in a meal, and when we tried to tell him he walked away and said "no, it is fixed read the bottom." He also initally charged us for the order we never recieved. We went to the front and asked for the GM who was able to fix the ticket in less than three, THREE MINUTES. We waited thirty minutes at least on our server to "fix" it. The food was good, and the server acted nice but it seem liked he just didn't care. I shouldn't be so hard, but honestly this was one of the worst experiences I've ever had. I know people have hard and bad days,but this guy just did not care and it was disgusting. We pay for the experience in places like this, the music, the atmosphere and service. At this rate, I won't come in anywhere if they can't offer better.
(1)
T. R.
Grimy menus and sticky tabletops. Bored waitstaff. Your precious dining-out dollars would be much better spent elsewhere, unless you absolutely have to have mediocre-at-best chain food. There's so much better elsewhere.
(2)
Andrew N.
Depending on the time you go, this restaurant is okay. I was upset with the portion size of a chicken meal once and the manager was prompt to fix it. I have been here a total of 6 times to date and I enjoy it because I will go at off hours to meet with friends and have a beer. Prices are not bad either
(3)
Becc W.
The service is great. Bathrooms are clean and food is delicious. I love their salads and burgers. Today I am here at UK basketball game tie and the service hasn't lagged at all. Placed a to go order at the to go window. It is inside and warm. :) then dropped an order for fried pickles and a beer at the bar while I waited. The made the service transition easy and fast.
(4)
Kathryn K.
Great meeting place! I do all my business meetings here. Atmosphere is relaxed and not rushed. We can have a nice Margarita from the bar and there is a big variety of foods to fit your business partners needs. The food is always fresh,presentation is consistently appeasing!!. The flavors of the foods are well blended! Creative too. My current crush are the Lunch combos You can get a salad or soup and half flatbread, or fresh mex bowl! You absolutely have to try the Smoked Chicken Quesadillas!!
(4)
Alan M.
Slow night ordered steak and chicken fajitas the steak was over cooked and looked like it had been previously cooked and reheated and or cooked a second time sent back and was finished with chicken fajitas before I received my steak and this time I received s smaller portion and steak was not cut. I cannot remember a time that I have sent food back in a restaurant that a manager did not come by to check, but not here no apology and good luck getting a drink refill my recommendation is stay away.
(1)
pedro s.
I realy tried to give this place a shot on two separate occasions. Both times the service was mediocre at best. Waitress made us wait for a table, when three were open, no one had called ahead in the 15 minutes we waited. Food tasted standard for chili's which is good, but cold, like the servers had left it sitting on the counters for way too long. The first time the waiter was visibly chatting with the other staff on the other side of the restaurant, never checked on us after the food came out. Especially sad because there are better places nearby, like Bella Notte, the Pub, Applebees etc.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dessert Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes
Steve W.
Today after church me and my family went to eat here. I worked at this exact location in 2001, and honestly it is one of my favorite chains. My how the standards have fallen. We were seated and were promptly greeted by a young male server. Ten minutes after placing our order we had still not received our appetizer, chips & salsa. When I asked our waiter if he could get us chips and salsa he acted like we hadn't ordered it in the first place. Skip ahead eight to ten minutes we hadn't received our food, and we all were in need of refills. Finally, a manager asked if we would like some refills and she delivered quickly. However, when our food arrived it was delivered by a different server and was short one person's order as well as being wrong on another. The one person never received her meal. Furthermore, we were never asked if everything was okay. I told the waiter my order was incorrect to which he replied "well I was just going to snag you some extra fries, that way you don't have to pay." It is Sunday morning, right after noon, why would anyone think that is the appropriate time to guess somebody wanted something stolen on their behalf? I didn't. The next bit is a mess of waiting on him to bring us our bill and his continued effort to make up absurd excuses for the delays: "there was entertainment charges on your game system and I took them off," the thing was in the window seal the entire time, or "the manager likes to talk all the time so that is why I couldn't get back fast enough." We did not receive any more refills or any more attention. However we did manage to spot him several times working really hard on his smartphone. Not on purpose mind you, just while walking to the restroom or looking for someone to help us. The last straw was when he charged us for a side salad that was suppose to be included in a meal, and when we tried to tell him he walked away and said "no, it is fixed read the bottom." He also initally charged us for the order we never recieved. We went to the front and asked for the GM who was able to fix the ticket in less than three, THREE MINUTES. We waited thirty minutes at least on our server to "fix" it. The food was good, and the server acted nice but it seem liked he just didn't care. I shouldn't be so hard, but honestly this was one of the worst experiences I've ever had. I know people have hard and bad days,but this guy just did not care and it was disgusting. We pay for the experience in places like this, the music, the atmosphere and service. At this rate, I won't come in anywhere if they can't offer better.
(1)T. R.
Grimy menus and sticky tabletops. Bored waitstaff. Your precious dining-out dollars would be much better spent elsewhere, unless you absolutely have to have mediocre-at-best chain food. There's so much better elsewhere.
(2)Andrew N.
Depending on the time you go, this restaurant is okay. I was upset with the portion size of a chicken meal once and the manager was prompt to fix it. I have been here a total of 6 times to date and I enjoy it because I will go at off hours to meet with friends and have a beer. Prices are not bad either
(3)Becc W.
The service is great. Bathrooms are clean and food is delicious. I love their salads and burgers. Today I am here at UK basketball game tie and the service hasn't lagged at all. Placed a to go order at the to go window. It is inside and warm. :) then dropped an order for fried pickles and a beer at the bar while I waited. The made the service transition easy and fast.
(4)Kathryn K.
Great meeting place! I do all my business meetings here. Atmosphere is relaxed and not rushed. We can have a nice Margarita from the bar and there is a big variety of foods to fit your business partners needs. The food is always fresh,presentation is consistently appeasing!!. The flavors of the foods are well blended! Creative too. My current crush are the Lunch combos You can get a salad or soup and half flatbread, or fresh mex bowl! You absolutely have to try the Smoked Chicken Quesadillas!!
(4)Alan M.
Slow night ordered steak and chicken fajitas the steak was over cooked and looked like it had been previously cooked and reheated and or cooked a second time sent back and was finished with chicken fajitas before I received my steak and this time I received s smaller portion and steak was not cut. I cannot remember a time that I have sent food back in a restaurant that a manager did not come by to check, but not here no apology and good luck getting a drink refill my recommendation is stay away.
(1)pedro s.
I realy tried to give this place a shot on two separate occasions. Both times the service was mediocre at best. Waitress made us wait for a table, when three were open, no one had called ahead in the 15 minutes we waited. Food tasted standard for chili's which is good, but cold, like the servers had left it sitting on the counters for way too long. The first time the waiter was visibly chatting with the other staff on the other side of the restaurant, never checked on us after the food came out. Especially sad because there are better places nearby, like Bella Notte, the Pub, Applebees etc.
(1)