This review based solely on service even though food was good as well. Young guy that took our order, I believe his name was Justin, on 7/7/15 around 6pm delivered some of the best customer service I've seen in awhile. He should be proud of himself as should his parents and his manager for going out of his way for making people feel like they matter. I'm a 24 yr USAF retiree and he noticed by my debit card that I was military and went out of his way to take care of my wife and I. Thank you Justin and good luck to you.
(5)
Viktoria F.
Jack In The Box has some good food and lots of good food. The store is a bit tricky to get to if you don't know the area but it's in a nice spot right by the new Ikea store. The inside is well lit and kept clean. It's usually not crowded in there, at least when I go. So there's not much noise to bother and sometimes they have the radio on and you can listen to the music. The servers are all very nice and can tell you what all each menu item comes with and they are good at taking custom orders as well. They have Pop and other dispensers located right at the end of where you place orders and is kept clean save for the occasional ketchup spill but that's to be expected in a fast food place. The main problem I have is with the automated order kiosk at the entrance. half the time it isn't even working. Whats the point in having it if it doesn't work? I know it seems silly but I much prefer to use that to save time on ordering than go to the counter. The service is pretty good. Only once did I end up having to wait over 30 min and even then they refunded my meal because I had to wait so long and where very nice about it. Otherwise the speed of service is average. We are dealing with humans so you can't expect it to be done instantly. Being open 24 hours is a definite plus. Can't really think of any complaints about the actual store or service. I should also note I have never had take out or gone through the drive through. all; my experience is for dine in.
(4)
Sean O.
If the girl taking are order would have paid attention to what we were saying instead of constantly asking us to repeat what we just said then maybe they would have gotten my order right.
(1)
Natalie B.
Overall, not bad. Needed a late-night snack and this hit the spot. Food was warm (and stayed that way on the drive home thanks to the seat warmer) and tasty. The cheesy bacon potato wedges were really salty, but one can infer that by the name and ingredients. Service was a mixed bag. The guy at the window was really polite and friendly but I did have to wait awhile for my food and the tacos were put in the bag upside down. Probably won't make this a regular stop but would be good every once in a while.
(3)
Ashery G.
I love JIB. I always go for the munchie meal after 9 pm our the breakfast jack. The food here is always hot and fresh. My only compliant is they are v e r y s l o w.
(4)
Bobby N.
I planned to keep heading down Johnson Drive to Applebee's. The monster-princess and I had been doing a bit of shopping and we were pretty hungry. I asked if she wanted to eat some chicken and draw at Applebee's. She said she was not hungry and ready to go home. Folks, when my three year old says she's ready to go home the last thing I do is try my luck. Lucky for me Jack N the Box was right here! It had been many many moons since I had food here and it had been consumed immigiatly (yes, immigiatly) in the car, and under the influence. On today's trip I decided on a steakmealt and grabbed a cheeseburger for the MP. Strawberry lemonade for dad and curly fries and churros to share. We headed straight home. About three to five minutes and unpacked our food right away. The curly fries were ice cold. My steak melt was tepid, but the MP's cheeseburger was still hot. So were the churros. My steak melt was pretty blah. The "steak" was pretty tough. And the processed cheese and peppers where pretty... Hmmm... What's the word... YUCKY. I have no idea how good the monster-princess' burger was because she slayed the whole thing! She did say she liked it. I believe her exact words were, "daddy, I really like this cheeseburger." The strawberry lemonade was f'ing delicious. And the mini churros... Oh the mini churros! Good thing my three year old didn't care for them because daddy gets all 10! I'm sure I'll be back. Hopefully I'll be in the passenger seat and eating my order on the road home!
(2)
Amber S.
The closest JITB to me is 180 miles away. But since I'm always hearing how great it is from everyone who's tried it...why not give it a try since I was nearby. Drive thru experience: Double bacon burger: 3 bites was enough. Tasty, not craveable, way too much mustard. They season their beef patties in a really strange way. Fries: They really sorta taste like BK fries, which would've been fine if they were fresh. Vanilla milkshake: very good. Cheesecake: not spectacular, but not bad. Tacos: I don't know WHAT they put in these things. I tasted it, it was alright. I past it along for someone else in the car to taste. Then all the sudden WAIT THOSE ARE AMAZING! Those greasy little things won the heart of everyone in the car. All they consist of is a corn tortilla/shell, beef(well more soy than beef), American cheese, lettuce, and taco sauce. Less than 1/4" thick, more grease than actual food. But. Let me tell you this. We sure did make sure to stop at another JITB, the last JITB, on the way back home(Chicago suburbs). I see a road trip to the nearest JITB in our future. Who's in?
(3)
Chris J.
Horrible service. Staff does not seem to care at all. Multiple people walked out before being waited on. Fyi, check out other great burger places in this area.
(1)
Selina T.
Went through drive through. I wasn't even acknowledged as a human. The lady who handed me my drink didn't even look at me then she opened the window again and stuck my bag out and said "here". Big deal, it's fast food. The curly fries were old and saturated with old grease. The chicken sandwich was an old piece of chicken that tasted like old fryer grease. Again, fast food. I should have went to quik trip.
(1)
Monica M.
After many many screw up I am done going here. It was a quick and easy place to grab food on our way home 2-3 times a week. Our last trip was our last! The drive threw "lady" was a horrible person to deal with. I have been ordering the same $50 in food EVERY trip. That day she decided they were no longer serving my sandwich till after 10pm. I order it EVERY TIME! After forgotten items, screwed up items, long waits, and now this ... we will spend our money elsewhere.
(1)
Michelle F.
I don't eat a ton of fast food but this was pretty good. My burger was prepared exactly as I had ordered it. The chili cheese fries were tasty, crispy and rocket-hot when they hit the table. Our food was delivered pretty quick, the dining room was clean, and the staff was friendly. I don't eat fast food often, but when I do Jack In the Box is a decent choice.
(3)
Roshelle H.
We ate here because we were in a hurry on a Tuesday night on our way downtown. I'd never had Jack in the Box before, and I thought it was pretty good for fast food. The speed wasn't there, since I still considered it the dinner rush. We waited several minutes, and I finally asked the lady at the counter about it, since we were on our way to a show. She was very nice, saying there'd been a large order in front of us, and she called back asking for our order to be hurried up -- it came out about 30 seconds later..
(3)
Claudia S.
They've definitely improved over the weeks since they opened. I stop here regularly for the Breakfast Jack at only 99 cents it's a great price.
(4)
Valery B.
The tacos are awesome just like I remember when I was a kid and we would visit my grandma is Arizona! 2 for $1 tacos! You just can't beat it!
(5)
Scott M.
I've been here twice, fast service, great food for fast food. I got the Hot Mess twice. The first time my only complaint was that it didn't have many jalapenos. But the second time I was able to get extra jalapenos for no additional charge. It was great. Cheesy, great bread, tasty, many jalapenos, so much better than Mcdonalds, I'll be coming back more often. great stuff
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : Yes Wi-Fi : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : No
Daniel Z.
This review based solely on service even though food was good as well. Young guy that took our order, I believe his name was Justin, on 7/7/15 around 6pm delivered some of the best customer service I've seen in awhile. He should be proud of himself as should his parents and his manager for going out of his way for making people feel like they matter. I'm a 24 yr USAF retiree and he noticed by my debit card that I was military and went out of his way to take care of my wife and I. Thank you Justin and good luck to you.
(5)Viktoria F.
Jack In The Box has some good food and lots of good food. The store is a bit tricky to get to if you don't know the area but it's in a nice spot right by the new Ikea store. The inside is well lit and kept clean. It's usually not crowded in there, at least when I go. So there's not much noise to bother and sometimes they have the radio on and you can listen to the music. The servers are all very nice and can tell you what all each menu item comes with and they are good at taking custom orders as well. They have Pop and other dispensers located right at the end of where you place orders and is kept clean save for the occasional ketchup spill but that's to be expected in a fast food place. The main problem I have is with the automated order kiosk at the entrance. half the time it isn't even working. Whats the point in having it if it doesn't work? I know it seems silly but I much prefer to use that to save time on ordering than go to the counter. The service is pretty good. Only once did I end up having to wait over 30 min and even then they refunded my meal because I had to wait so long and where very nice about it. Otherwise the speed of service is average. We are dealing with humans so you can't expect it to be done instantly. Being open 24 hours is a definite plus. Can't really think of any complaints about the actual store or service. I should also note I have never had take out or gone through the drive through. all; my experience is for dine in.
(4)Sean O.
If the girl taking are order would have paid attention to what we were saying instead of constantly asking us to repeat what we just said then maybe they would have gotten my order right.
(1)Natalie B.
Overall, not bad. Needed a late-night snack and this hit the spot. Food was warm (and stayed that way on the drive home thanks to the seat warmer) and tasty. The cheesy bacon potato wedges were really salty, but one can infer that by the name and ingredients. Service was a mixed bag. The guy at the window was really polite and friendly but I did have to wait awhile for my food and the tacos were put in the bag upside down. Probably won't make this a regular stop but would be good every once in a while.
(3)Ashery G.
I love JIB. I always go for the munchie meal after 9 pm our the breakfast jack. The food here is always hot and fresh. My only compliant is they are v e r y s l o w.
(4)Bobby N.
I planned to keep heading down Johnson Drive to Applebee's. The monster-princess and I had been doing a bit of shopping and we were pretty hungry. I asked if she wanted to eat some chicken and draw at Applebee's. She said she was not hungry and ready to go home. Folks, when my three year old says she's ready to go home the last thing I do is try my luck. Lucky for me Jack N the Box was right here! It had been many many moons since I had food here and it had been consumed immigiatly (yes, immigiatly) in the car, and under the influence. On today's trip I decided on a steakmealt and grabbed a cheeseburger for the MP. Strawberry lemonade for dad and curly fries and churros to share. We headed straight home. About three to five minutes and unpacked our food right away. The curly fries were ice cold. My steak melt was tepid, but the MP's cheeseburger was still hot. So were the churros. My steak melt was pretty blah. The "steak" was pretty tough. And the processed cheese and peppers where pretty... Hmmm... What's the word... YUCKY. I have no idea how good the monster-princess' burger was because she slayed the whole thing! She did say she liked it. I believe her exact words were, "daddy, I really like this cheeseburger." The strawberry lemonade was f'ing delicious. And the mini churros... Oh the mini churros! Good thing my three year old didn't care for them because daddy gets all 10! I'm sure I'll be back. Hopefully I'll be in the passenger seat and eating my order on the road home!
(2)Amber S.
The closest JITB to me is 180 miles away. But since I'm always hearing how great it is from everyone who's tried it...why not give it a try since I was nearby. Drive thru experience: Double bacon burger: 3 bites was enough. Tasty, not craveable, way too much mustard. They season their beef patties in a really strange way. Fries: They really sorta taste like BK fries, which would've been fine if they were fresh. Vanilla milkshake: very good. Cheesecake: not spectacular, but not bad. Tacos: I don't know WHAT they put in these things. I tasted it, it was alright. I past it along for someone else in the car to taste. Then all the sudden WAIT THOSE ARE AMAZING! Those greasy little things won the heart of everyone in the car. All they consist of is a corn tortilla/shell, beef(well more soy than beef), American cheese, lettuce, and taco sauce. Less than 1/4" thick, more grease than actual food. But. Let me tell you this. We sure did make sure to stop at another JITB, the last JITB, on the way back home(Chicago suburbs). I see a road trip to the nearest JITB in our future. Who's in?
(3)Chris J.
Horrible service. Staff does not seem to care at all. Multiple people walked out before being waited on. Fyi, check out other great burger places in this area.
(1)Selina T.
Went through drive through. I wasn't even acknowledged as a human. The lady who handed me my drink didn't even look at me then she opened the window again and stuck my bag out and said "here". Big deal, it's fast food. The curly fries were old and saturated with old grease. The chicken sandwich was an old piece of chicken that tasted like old fryer grease. Again, fast food. I should have went to quik trip.
(1)Monica M.
After many many screw up I am done going here. It was a quick and easy place to grab food on our way home 2-3 times a week. Our last trip was our last! The drive threw "lady" was a horrible person to deal with. I have been ordering the same $50 in food EVERY trip. That day she decided they were no longer serving my sandwich till after 10pm. I order it EVERY TIME! After forgotten items, screwed up items, long waits, and now this ... we will spend our money elsewhere.
(1)Michelle F.
I don't eat a ton of fast food but this was pretty good. My burger was prepared exactly as I had ordered it. The chili cheese fries were tasty, crispy and rocket-hot when they hit the table. Our food was delivered pretty quick, the dining room was clean, and the staff was friendly. I don't eat fast food often, but when I do Jack In the Box is a decent choice.
(3)Roshelle H.
We ate here because we were in a hurry on a Tuesday night on our way downtown. I'd never had Jack in the Box before, and I thought it was pretty good for fast food. The speed wasn't there, since I still considered it the dinner rush. We waited several minutes, and I finally asked the lady at the counter about it, since we were on our way to a show. She was very nice, saying there'd been a large order in front of us, and she called back asking for our order to be hurried up -- it came out about 30 seconds later..
(3)Claudia S.
They've definitely improved over the weeks since they opened. I stop here regularly for the Breakfast Jack at only 99 cents it's a great price.
(4)Valery B.
The tacos are awesome just like I remember when I was a kid and we would visit my grandma is Arizona! 2 for $1 tacos! You just can't beat it!
(5)Scott M.
I've been here twice, fast service, great food for fast food. I got the Hot Mess twice. The first time my only complaint was that it didn't have many jalapenos. But the second time I was able to get extra jalapenos for no additional charge. It was great. Cheesy, great bread, tasty, many jalapenos, so much better than Mcdonalds, I'll be coming back more often. great stuff
(4)