What happened to the Chilis I remember? This place has gone downhill. Sorry. It's not what it used to be.
(1)
Kevin B.
If you ever get a chance go see Kevin. Best bartender in the burbs. Best personality ever. No joke. This guy is cool beans.
(5)
Michelle F.
I was serious when I say that I should have bulked up more for the arm wrestle between my husband and I one night about what food to get for dinner. My husband saw a commercial on TV and wanted Chilis. I wanted....pretty much anything else. Since I get my way (food-wise!) about 90% of the time, I figured I could go along with his suggestion this once. We did the 2/$20 meal that includes a shared appetizer and two entrees off of the special menu. We did the 1/2 order of Texas Cheese Fries (melted cheese, bacon, jalapenos w/ ranch sauce for dipping) as our app. For our meal, he chose the taco pizza (new on the menu) and I chose the 6oz sirloin w/ mac n cheese instead of the mashed potatoes. I asked for it well-done. They made it REALLY well done. As in charred...as in almost inedible because it was SO chewy. I uploaded a picture of it so you could really see how black it was. The loaded mac n cheese was REALLY good though. It is a good solid macaroni and cheese base to start with, and then they top it with melted cheese and breadcrumbs. There are also jalapenos in the mix, and my husband really enjoyed that. The Taco Pizza was really good. It had a nice crust (not a wibbly crust) and held onto the ingredients well. The cheese fries were delicious, but congealed by the time we got home. Understandable, however, because that's just a property of the cheese. The staff was polite when placing my order, and it was a cheap (ish) to-go meal. I wouldn't say I am in any rush to go back, but I certainly wouldn't kick and scream if my husband got another hankering!
(3)
Sreejyothi T.
Simply superb experience. It's our first time with the kids, after 7ish years. What a difference. They have kiosks on every table with menu , kids games and payments. Food was hot delicious and a huge variety. So many different menu choices. Kids loved it and the adults too. This is the place I want to go back again and try something different which is low calorie for me and still yummy. Kids had lot of choices too. We liked the ambience too. Food didn't taste like reheated and stale and decent wait time post ordering.
(5)
Dave L.
Busy in a Saturday night but we got seated timely and the staff was super funny and friendly.
(4)
Alma A.
Really bad experience ever, service was slow and when food finally arrived was cold and chips were stale. The booth were we got seated was dirty, straw wrappers on the floor, just bad overall. We had a on line coupon for a fee appetizer that wasn't honored. I won't come back, so stop sending me emails and coupons that aren't redeemable.
(1)
Tony M.
I went there on a Saturday night at 8:30pm. I still waited for 20 minutes to get seated. The waiter had many tables to attend to, so Derek was overwhelmed. We did not receive our refills until we waited a while and asked. We waited longer than usual for our food. We noticed that the table next to us received their food sooner than us and ordered after us too! We waited 20 minutes or more for our food. The salmon was dry and did not want to let our server know cause we did not see him until the salmon was finished and we were starving. The enchiladas were great! The short rib melted in my mouth and was tasty! The chicken had great taste and seasoning. The salad was good with the grilled cheese! The best was the toffee fudge brownie! It is the best dessert served warm on the skillet! It melted in my mouth with the warm chocolate taste burst with the vanilla ice cream. Great combination and taste for dessert! We even ordered our dessert before the waiter came by to ask us cause we waited so long we ordered on the tablet that was on the table. It is great to see the food on that device before you order! We even paid our bill on the tablet with our credit card cause we waited so long for our waiter and wanted to leave after the good dessert! They mainly need better management cause no manager came by and asked us how our food was. I wanted to talk to the manager but never was introduced to one. I only go for the good food here, not the service!
(3)
Kim C.
First impression, it is freezing here. Took 10 mins to get a waiter. He took my drink order, then vanished. 10 mins for the diet coke to arrive, delivered by someone other than my waiter. Ok. 10 more mins and the original waiter is back. Ordered side salad and wings over buffalo. Looking around while I am waiting. Not only is there a fowl odor, it looks as if no one has scrubbed the floor or seats, ever. Dank. Food arrives. Side salad is good, nice balance of lettuce and carrots, etc. Good ranch dressing. But, the wings. One bite into a drumstick and there is more FAT than meat. HUH, never had wings full of fat. Maybe it's a bad one? Nope, tried all of the wings and they are the same. Gross. Stomach has been upset since lunch. There are many other choices in the area. IHOP seems like a good choice. I know, sad.
(1)
Fabio H.
If you want to be completely ignored by the waitresses, sit at the bar. They will twiddle their thumbs and play with their iPhones. Just spend you money elsewhere. This place sucks big time.
(1)
Erin A.
Everything we ordered was nasty. The crispy taco shells were soggy, avocado slices on the tacos were brown and rubbery and the rice and beans were not fresh at all. Server was helpful and energetic which is the only reason I gave two stars over one. Ick - never going back.
(2)
O. A. C.
Dirty and smelly. It took 40 minutes to get something that usually took 15. They must have been short on staff in the kitchen. Maybe the place is just mismanaged based on the other reviews. The host and waitress were nice and were trying. So sad. Not going back.
(1)
Derek R.
Hadn't been to Chili's in a couple of years, got a free queso coupon in the mail and thought why not? Started with, of course, the queso which was good as always, though had to be stirred to be uniformly hot (first hint). My drink "glass" was cloudy and after a couple of sips I noticed something black on the inside top of the glass, I think it was a piece of olive. The waitress looked at the glass and said "ewwww"... never apologized though. On to the main course, my wife had the shrimp tacos. She said they were good. I ordered the bacon cheeseburger, cooked medium. It came well done and when I finally got the attention of the waitress she took it back but no apology. Second burger comes, I take a bite and the first bite was medium well, close enough I was hungry. I kept eating, bite after bite the burger was more and more done until I hit the center, well done, overly well done. Now what cooking method would make a burger cook from the inside out? Oh yea, microwave. BURGERS, MICROWAVED! That is a first for me, and a last. On a side note with all the problems I had they didn't even offer to comp my Dr. Pepper.
(1)
Maitri J.
Food come out cold service is not good you constantly have to ask for wafer they don't just see that you need refills. Staff stands Around and chats
(3)
Tobi O.
I have never posted a yelp review but I created an account just to rate this terrible restaurant. Chilis at barrington and Higgins rd is the worst chain restaurant there is. I went there with my wife last Friday night. Arrived at 8.45pm, waited for 20mins to be seated, was sat at an open table that was open the entire time we waited. Chair was not cleaned - had to clean it myself. Waitress watched me do it. We ordered $5 margaritas, cups were grossly uneven. Power went out and we were told by our loud unsympathetic waitress that they were shutting the kitchen down and she was getting our checks. By the way we hadn't gotten the entree we ordered. It was 9.30 at this point. Power was out 2mins into the announcement and the kicking out. Wife and I complained to the mgr - he apologized and didn't charge us drinks but said generator didn't work. As we got up to leave power returned (duration wasn't more than 5mins). We had to scramble and find dinner elsewhere. We've had bad service here in the past but came back periodically cos it was a chain and convenient. Never again. Worst experience we've had at a restaurant. Period.
(1)
Beata B.
I would give five stars but it's very loud other than that good food waitresses ok nothing to complain about haven been in worse places. I like chili's.
(4)
Charlie B.
My wife and I went to pick up our dinner and Kelly was super nice and made sure everything we asked for was perfect. Excellent customer service
(4)
Nick K.
Soggy and juicy batter chicken crispers. Not good. Liked the lemon ice water though
(2)
Jennifer M.
Goodness, gracious, we've been coming here for years but after last night, it's going to take some convincing for us to return. When I tried to turn the pages of my menu, they were stuck together. After we placed our food order, I went to put the menus away. That's when my boyfriend moved the table lamp. I ewed and told him not to touch it because the lamp was dusty and dirty. We took turns going to the restroom and washing our hands. When I returned and sat down, my boyfriend got back up and asked the manager to come over to our table. He directed the manager's attention to the emergency backup lights located above us, to the lamp on our table and questioned him about the cleanliness of their kitchen. My boyfriend said that the amount of dust and debris that had been collected on things he could see and not ignore made him lose his appetite. We canceled our order and left. Please let me know when the restaurant is sanitized and we'll consider coming back again, thank you.
(2)
Sandra Y.
I had this crazy craving for nachos today so I decided to come here for dinner with one other person, thinking that they had to have nachos on the menu. They did. We were super hungry so we ordered nachos, fried pickles, cheese curds, carnitas & steak fajitas, & buffalo chicken salad. The nachos weren't what I expected & it didn't seem like there was any beef like it said on the menu, so I let one of the guys bringing us food know. I think he was the manager? He explained that there is a bit of beef in the queso, but if we didn't like it, he could bring us a new one. I told him that it wasn't what I expected & he fixed it right away & brought us a new one with ground beef in it. Still... everything was so salty! I think most things were meant to be bar food tho so I kinda understand, but still. We weren't drinking so it was very salty. The fried pickles were salty, nachos were salty, cheese curds were salty, the Buffalo chicken on the salad was salty, the steak & carnitas was salty. The fajitas were actually really good. It's something I always order when I come here. If it weren't salty, it would be even better! I also liked the cheese curds, except the powder sprinkled on top was salty... I drank 2 full mugs (cups?) of water & ran out at the end of the meal. That's how salty everything was! Other than that, the service here is great. Our server was really nice. I liked her. The manager that helped us out was great too. Next time I'm here, I'll def order something with less sodium. Plus there were a bunch of drinks I wanted to try on the menu so I'm sure I'll be back. Also, be careful with that touch screen thing on the table. The person I was with tapped on a game out of boredom while we were waiting for our food, not knowing that there is a charge, didn't even play it, & they charged $1.99. We didn't even play it! That made me so mad, even tho it was only $1.99. I didn't fight it. Just took it as a lesson learned.
(3)
Jennifer T.
I'm surprised that this places currently has low reviews, maybe we came on a good day. Actually, we came at night for a late dinner around 9:30 pm. In the past, from experience of trial and errors, I've learned that a restaurant's level of customer service & good quality is a direct relation to how late you arrive for dinner time. A lot of places seems to stop caring about how their food tastes and the wait staff seems to have mentally punched out by the time they your order when you come in for a super late dinner (after 9 pm). I was kind of shocked at how our experience at this place was actually very pleasant yesterday. My waiter was friendly when he took our order and never rushing us. And after we sat down, about 10 other people came in and filled about 4 other tables, by then it was well past 10pm. I felt like the place just got livelier on a Friday night, everybody is eating here! Well, I can see why... The food was very good. I may depends on what you order but here is what we had and my ratings 1-5. We had the $20 deal for 2, where we share a half-sized appetizer and got 2 full sized entrees. As a bonus we also ordered 1 more appetizer. 1) Margarita Flatbread: 5! Must try app! See my photo which does it pretty good justice. It was warm with the right amount of flavor. I actually wished I had more to chomp on after we were through. 2) Chicken Fajita: 4! Soft and tender sliced pieces of chicken, the onions were very nicely caramelized and juicy. The salad toppings were fresh and it all made for a great meal. 3) Boneless Chicken Tenders: 3. These were a bit spicy and salty for my taste, it was overwhelming the senses so I couldn't really taste the flavor of the chicken. It was semi tender, but I've had better. 4) Mango Chili Tilapia- 4. Very good, moist and full of chili favor. This is not for someone who can only eat mild, it is HOT spicy! It was great to eat with the rice pilaf and over all satisfying. Overall, I would recommend coming here for everything mentioned except for #3 which I felt was my least favorite. This place seems to open till late, so it's a perfect spot for a late dinner/snack. Two thumbs up!
(4)
Kim B.
We love this place. Will continue to come here. Most employees have it together and are great.
(4)
Esthela M.
Chili's is always great! I love their pasta. The 2 for 20 is such a great deal will definitely be coming back,
(5)
Nick J.
This review is specifically for the Chilis To-Go service at the restaurant. On three occasions, separated by months, I have ordered food for pick-up from the Chilis To-Go service. On every occasion I have had to wait about 10 minutes for my food to be ready even when arriving at the designated pickup time and even when extending that pickup time via the website by 10 or 15 minutes. No line for pickup mind you. This is me just waiting in the restaurant for my order to be ready. Most recently, I ordered lunch to go on a weekday and had to wait the 10 minutes. Furthermore, my order was incorrect having received the wrong meat selection for my fajitas. Now, it is possible that they were out of my particular choice, but I was never notified of the change. If you order to-go from this location. Be ready to wait for your food or show up a few minutes later than the scheduled pickup time. Additionally, check all the food items and containers at the counter before you leave to make sure your order is correct.
(2)
SANDRA D.
HORRIBLE MANAGEMENT AT THIS LOCATION!!! I've had numerous bad experiences here, and the last one was the final straw. It takes at least 1.5 hours to get in & out of there, even at lunch -- for dinner, 2+ hours. Food is average at best; TGI Friday's which is just down the road is sooooo much better in every way. Last time we were here, after the usual SLOW service and mediocre food, the server took my gift card then came back after at least 10 minutes & told me that the system was down, so I gave him a credit card only to have him come back again and say that THAT system was now down as well. So, I had to pay cash (which I luckily had on me) ... while that was a pain in the arse, the big issue is that when I tried to redeem my gift card at a different Brinker restaurant, I was told that my card had a zero balance. When I contacted customer service, they told me that the server DID run thru my gift card that night. So, either he knew it went thru then pocketed my cash, or the restaurant got paid for our check twice. I called the manager to find out what happened to my $25, she said it would take up to 2 days to find my receipt (which I had no reason to keep since I paid cash) and would get back to me to explain what happened. 9 days later, and I'm still waiting -- actually, I've given up any hope of her ever getting back to me. Thankfully, Brinker customer service did the right thing and replaced the gift card. Unless you like bad, slow service and getting ripped off, I highly recommend you choose another location for your meal. Brinker as a chain is great -- but this restaurant truly stinks!
(1)
Daniela S.
Terrible experience.. I usually go to the one in Streamwood but I was meeting my friends in the Hoffman area... the waitress was slow with getting our drink orders and when my margarita came out I ordered a frozen one.. it was all melted.. It was far too hot and uncomfortable there. She touch my should and told me it would be a few minutes for the rest of our drinks but I was ready to leave in that second.. I do not like any one touching me, even if you mean it in an endearing way.. not cool.
(2)
David L.
I will sum it up in 2 words, "Don't bother." There are many better choices, so don't waste your time with this below-average, poorly managed blaaaah kind of place. We were met by our server who clearly had just started her shift and did not want to be there. After our appetizer and drink order, it took her almost 15 minutes to get back to us, without the chips and salsa that we had ordered. The meal progressed just as slowly, and the Cajun Shrimp Pasta I ordered arrived looking thrown together. Not the worst experience every, but when our bills arrived, there was an automatic 18% gratuity added when our group of 5 adults had split bills and 3 children, including 2 kids who didn't order anything. I usually tip well, but I didn't like the fact that it was mandatory. I simply wanted to ask the restaurant's policy and notify the manager, but when I found the salt-and-pepper haired woman, she was curt with me and would not listen to all that I simply wanted to say. She quickly took off the wrong bill from our group so that I could change my tip, but I didn't want to change the tip and I certainly didn't want to change another party's tip. When I informed the manager that I didn't want to change my tip and that this wasn't my bill, she got even more snappy with me and told me to go away and that she would drop my bill off at the table. This was all more than I wanted in the first place and if she had listened, it wouldn't have been a huge hassle at the end of the meal for me or her. Ultimately, the whole experience was dissatisfying and proved that they are just trying to get you in and out without any real service. I will go back to my original observation. "Don't bother."
(1)
Margot M.
I don't understand the low reviews. I have ordered take-out and dined at this Chilis many times and have never been disappointed. And, just yesterday I ordered take-out - it was not ready at the pick-up time I requested on-line, so the manager gave it to me for free!! I only had to wait around an extra 5 minutes. I will continue to dine at this location!! My favorites are the salads and ribs!! Great service too!!!
(4)
Danielle S.
A Chili's is a Chili's. They are all pretty much the same. I like their Caribbean salad a lot, and they have some good specials as well. The food is decent for a chain restaurant, and the atmosphere isn't bad either. Our waitress seemed a bit odd...that's the only word I could come up with. The food took a while as well, but we were also in a bigger group. Overall I would come back.
(4)
Peter N.
Wait was so long that we left. It was a Wednesday. This place is a pass.
(1)
Scott F.
This place is pretty much bottom of the barrel. Food is terrible and service is also slow and 9 out of 10 times, your order will be wrong. Just save yourself some time and skip it.
(1)
Kevin K.
The service was fair at best. The quality of the food was OK. But this restaurant was so filthy. Take a look at the kitchen floor when you come or go from the restrooms....disgusting. The floors in the dining area aren't much better. They had a manager on duty but he seemed ambivalent about the conditions and appearance. Easily the worst Chili's I have ever stepped foot into - but I will never go back to this place.
(1)
Marlo P.
We order from here for lunch sometimes at the office I work at. Their food has been pretty consistent, and I love consistency. They are usually late with our pick-up orders by 10 minutes though, and usually when I'm off the clock it makes a big deal for me. Only thing I'm quite upset about is there's nothing really healthy here. Even their vegetarian meals can hit up to 1,000 calories easily. Oh well, we were hungry and the meal was free. I give it three stars for making me late from returning on my lunch break and not having healthy options.
(3)
Ashley G.
It was alright. Food was pretty good and service was average.
(3)
Jim H.
Don't get the bacon ranch quesadilla. Beef is very fatty and stringy. .All I did was bite and Spit, bite and spit. Won't happen again though...I'll never go back!
(1)
Elizabeth M.
My sis and I have never had a problem there. Service was great no matter how busy it is. Yes it slows down when there is a lot of people but that's typical of most restaurants. They always get our order right and do a great job.
(4)
Christian M.
Went here with three of my family members a month or so ago. Since there was four of us, we opted to do two "twenty dollar dinners for two" (say that ten times fast) and planned shared the flatbread and cheese sticks among the four of us. In addition to the meals, we also ordered their bottomless tostada chips. It was a good thing we ordered those bottomless chips, as we ended up having to wait a bit for both of our appetizers to arrive. During this time, it became apparent that there had been some type communication issue(s) going on in the kitchen. We didn't think much of it, until our waitress' demeanor visibly changed after a few trips back and forth to the kitchen. Even more surprisingly, the manager onsite that night came to our table to specifically apologize about the wait. He seemed genuinely concerned and ended up comping the two appetizers. Overall, the experience wasn't hampered by the delay of food and the service and food quality made up for the wait.
(4)
Joe H.
I eat at this Chili's once a month or so for lunch and I like it. The staff has always been friendly and I've never had to wait more than a couple minutes (it's usually just go in and get seated for lunch). I especially like the chicken crispers and as someone who has gotten food poisoning from eating them at a Chili's in California, I can say I've never had a problem with them here. If you're in the area and are craving Chili's, I would definitely recommend this one.
(4)
Ron R.
It's Chili's...'nuff said...except they have a new kiosk where you can pay at the table. Awesome idea.
(3)
Shannon B.
Usually ok, but was the SECOND of two restaurants to screw up my checking account this weekend. Ran the debit card twice, canceled one, but the pending charges stay there with your money on hold for several business days. The guy was really apologetic and nice, and I appreciated his service. But between this transaction and the one that basically doubled the bill I paid on my debit card, my account is now "overdrawn" (but not really, because it's just a bunch of money on hold that I never actually spent). Really annoying.
(3)
Ed D.
I have been here for the last time. A Sunday night, not allot of people and the service was awful. Slow and slow can be. Refills on drinks took forever. Appetizer took forever and then the server tried taking it away before we were done. Another long wait for our main course, 20 minutes and the girl brings out 3 meals and only one has fries. Tells us they are making fresh fries in the back. What? so the one fry we got was old? How do you serve the meal without the fries after 20 minutes? Sure she says she is sorry but after that even it was not her fault, a manager should have comped us something for the huge delay and error. Ps : complained to corporate as the receipt asks you to rate us and hear NOTHING.
(1)
Sorry, we don't have Q&A for this restaurant.
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Address :2220 Barrington Rd
Hoffman Estates, IL, 60173
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : No Wi-Fi : Free Has TV : Yes Waiter Service : Yes Caters : No
Eric H.
What happened to the Chilis I remember? This place has gone downhill. Sorry. It's not what it used to be.
(1)Kevin B.
If you ever get a chance go see Kevin. Best bartender in the burbs. Best personality ever. No joke. This guy is cool beans.
(5)Michelle F.
I was serious when I say that I should have bulked up more for the arm wrestle between my husband and I one night about what food to get for dinner. My husband saw a commercial on TV and wanted Chilis. I wanted....pretty much anything else. Since I get my way (food-wise!) about 90% of the time, I figured I could go along with his suggestion this once. We did the 2/$20 meal that includes a shared appetizer and two entrees off of the special menu. We did the 1/2 order of Texas Cheese Fries (melted cheese, bacon, jalapenos w/ ranch sauce for dipping) as our app. For our meal, he chose the taco pizza (new on the menu) and I chose the 6oz sirloin w/ mac n cheese instead of the mashed potatoes. I asked for it well-done. They made it REALLY well done. As in charred...as in almost inedible because it was SO chewy. I uploaded a picture of it so you could really see how black it was. The loaded mac n cheese was REALLY good though. It is a good solid macaroni and cheese base to start with, and then they top it with melted cheese and breadcrumbs. There are also jalapenos in the mix, and my husband really enjoyed that. The Taco Pizza was really good. It had a nice crust (not a wibbly crust) and held onto the ingredients well. The cheese fries were delicious, but congealed by the time we got home. Understandable, however, because that's just a property of the cheese. The staff was polite when placing my order, and it was a cheap (ish) to-go meal. I wouldn't say I am in any rush to go back, but I certainly wouldn't kick and scream if my husband got another hankering!
(3)Sreejyothi T.
Simply superb experience. It's our first time with the kids, after 7ish years. What a difference. They have kiosks on every table with menu , kids games and payments. Food was hot delicious and a huge variety. So many different menu choices. Kids loved it and the adults too. This is the place I want to go back again and try something different which is low calorie for me and still yummy. Kids had lot of choices too. We liked the ambience too. Food didn't taste like reheated and stale and decent wait time post ordering.
(5)Dave L.
Busy in a Saturday night but we got seated timely and the staff was super funny and friendly.
(4)Alma A.
Really bad experience ever, service was slow and when food finally arrived was cold and chips were stale. The booth were we got seated was dirty, straw wrappers on the floor, just bad overall. We had a on line coupon for a fee appetizer that wasn't honored. I won't come back, so stop sending me emails and coupons that aren't redeemable.
(1)Tony M.
I went there on a Saturday night at 8:30pm. I still waited for 20 minutes to get seated. The waiter had many tables to attend to, so Derek was overwhelmed. We did not receive our refills until we waited a while and asked. We waited longer than usual for our food. We noticed that the table next to us received their food sooner than us and ordered after us too! We waited 20 minutes or more for our food. The salmon was dry and did not want to let our server know cause we did not see him until the salmon was finished and we were starving. The enchiladas were great! The short rib melted in my mouth and was tasty! The chicken had great taste and seasoning. The salad was good with the grilled cheese! The best was the toffee fudge brownie! It is the best dessert served warm on the skillet! It melted in my mouth with the warm chocolate taste burst with the vanilla ice cream. Great combination and taste for dessert! We even ordered our dessert before the waiter came by to ask us cause we waited so long we ordered on the tablet that was on the table. It is great to see the food on that device before you order! We even paid our bill on the tablet with our credit card cause we waited so long for our waiter and wanted to leave after the good dessert! They mainly need better management cause no manager came by and asked us how our food was. I wanted to talk to the manager but never was introduced to one. I only go for the good food here, not the service!
(3)Kim C.
First impression, it is freezing here. Took 10 mins to get a waiter. He took my drink order, then vanished. 10 mins for the diet coke to arrive, delivered by someone other than my waiter. Ok. 10 more mins and the original waiter is back. Ordered side salad and wings over buffalo. Looking around while I am waiting. Not only is there a fowl odor, it looks as if no one has scrubbed the floor or seats, ever. Dank. Food arrives. Side salad is good, nice balance of lettuce and carrots, etc. Good ranch dressing. But, the wings. One bite into a drumstick and there is more FAT than meat. HUH, never had wings full of fat. Maybe it's a bad one? Nope, tried all of the wings and they are the same. Gross. Stomach has been upset since lunch. There are many other choices in the area. IHOP seems like a good choice. I know, sad.
(1)Fabio H.
If you want to be completely ignored by the waitresses, sit at the bar. They will twiddle their thumbs and play with their iPhones. Just spend you money elsewhere. This place sucks big time.
(1)Erin A.
Everything we ordered was nasty. The crispy taco shells were soggy, avocado slices on the tacos were brown and rubbery and the rice and beans were not fresh at all. Server was helpful and energetic which is the only reason I gave two stars over one. Ick - never going back.
(2)O. A. C.
Dirty and smelly. It took 40 minutes to get something that usually took 15. They must have been short on staff in the kitchen. Maybe the place is just mismanaged based on the other reviews. The host and waitress were nice and were trying. So sad. Not going back.
(1)Derek R.
Hadn't been to Chili's in a couple of years, got a free queso coupon in the mail and thought why not? Started with, of course, the queso which was good as always, though had to be stirred to be uniformly hot (first hint). My drink "glass" was cloudy and after a couple of sips I noticed something black on the inside top of the glass, I think it was a piece of olive. The waitress looked at the glass and said "ewwww"... never apologized though. On to the main course, my wife had the shrimp tacos. She said they were good. I ordered the bacon cheeseburger, cooked medium. It came well done and when I finally got the attention of the waitress she took it back but no apology. Second burger comes, I take a bite and the first bite was medium well, close enough I was hungry. I kept eating, bite after bite the burger was more and more done until I hit the center, well done, overly well done. Now what cooking method would make a burger cook from the inside out? Oh yea, microwave. BURGERS, MICROWAVED! That is a first for me, and a last. On a side note with all the problems I had they didn't even offer to comp my Dr. Pepper.
(1)Maitri J.
Food come out cold service is not good you constantly have to ask for wafer they don't just see that you need refills. Staff stands Around and chats
(3)Tobi O.
I have never posted a yelp review but I created an account just to rate this terrible restaurant. Chilis at barrington and Higgins rd is the worst chain restaurant there is. I went there with my wife last Friday night. Arrived at 8.45pm, waited for 20mins to be seated, was sat at an open table that was open the entire time we waited. Chair was not cleaned - had to clean it myself. Waitress watched me do it. We ordered $5 margaritas, cups were grossly uneven. Power went out and we were told by our loud unsympathetic waitress that they were shutting the kitchen down and she was getting our checks. By the way we hadn't gotten the entree we ordered. It was 9.30 at this point. Power was out 2mins into the announcement and the kicking out. Wife and I complained to the mgr - he apologized and didn't charge us drinks but said generator didn't work. As we got up to leave power returned (duration wasn't more than 5mins). We had to scramble and find dinner elsewhere. We've had bad service here in the past but came back periodically cos it was a chain and convenient. Never again. Worst experience we've had at a restaurant. Period.
(1)Beata B.
I would give five stars but it's very loud other than that good food waitresses ok nothing to complain about haven been in worse places. I like chili's.
(4)Charlie B.
My wife and I went to pick up our dinner and Kelly was super nice and made sure everything we asked for was perfect. Excellent customer service
(4)Nick K.
Soggy and juicy batter chicken crispers. Not good. Liked the lemon ice water though
(2)Jennifer M.
Goodness, gracious, we've been coming here for years but after last night, it's going to take some convincing for us to return. When I tried to turn the pages of my menu, they were stuck together. After we placed our food order, I went to put the menus away. That's when my boyfriend moved the table lamp. I ewed and told him not to touch it because the lamp was dusty and dirty. We took turns going to the restroom and washing our hands. When I returned and sat down, my boyfriend got back up and asked the manager to come over to our table. He directed the manager's attention to the emergency backup lights located above us, to the lamp on our table and questioned him about the cleanliness of their kitchen. My boyfriend said that the amount of dust and debris that had been collected on things he could see and not ignore made him lose his appetite. We canceled our order and left. Please let me know when the restaurant is sanitized and we'll consider coming back again, thank you.
(2)Sandra Y.
I had this crazy craving for nachos today so I decided to come here for dinner with one other person, thinking that they had to have nachos on the menu. They did. We were super hungry so we ordered nachos, fried pickles, cheese curds, carnitas & steak fajitas, & buffalo chicken salad. The nachos weren't what I expected & it didn't seem like there was any beef like it said on the menu, so I let one of the guys bringing us food know. I think he was the manager? He explained that there is a bit of beef in the queso, but if we didn't like it, he could bring us a new one. I told him that it wasn't what I expected & he fixed it right away & brought us a new one with ground beef in it. Still... everything was so salty! I think most things were meant to be bar food tho so I kinda understand, but still. We weren't drinking so it was very salty. The fried pickles were salty, nachos were salty, cheese curds were salty, the Buffalo chicken on the salad was salty, the steak & carnitas was salty. The fajitas were actually really good. It's something I always order when I come here. If it weren't salty, it would be even better! I also liked the cheese curds, except the powder sprinkled on top was salty... I drank 2 full mugs (cups?) of water & ran out at the end of the meal. That's how salty everything was! Other than that, the service here is great. Our server was really nice. I liked her. The manager that helped us out was great too. Next time I'm here, I'll def order something with less sodium. Plus there were a bunch of drinks I wanted to try on the menu so I'm sure I'll be back. Also, be careful with that touch screen thing on the table. The person I was with tapped on a game out of boredom while we were waiting for our food, not knowing that there is a charge, didn't even play it, & they charged $1.99. We didn't even play it! That made me so mad, even tho it was only $1.99. I didn't fight it. Just took it as a lesson learned.
(3)Jennifer T.
I'm surprised that this places currently has low reviews, maybe we came on a good day. Actually, we came at night for a late dinner around 9:30 pm. In the past, from experience of trial and errors, I've learned that a restaurant's level of customer service & good quality is a direct relation to how late you arrive for dinner time. A lot of places seems to stop caring about how their food tastes and the wait staff seems to have mentally punched out by the time they your order when you come in for a super late dinner (after 9 pm). I was kind of shocked at how our experience at this place was actually very pleasant yesterday. My waiter was friendly when he took our order and never rushing us. And after we sat down, about 10 other people came in and filled about 4 other tables, by then it was well past 10pm. I felt like the place just got livelier on a Friday night, everybody is eating here! Well, I can see why... The food was very good. I may depends on what you order but here is what we had and my ratings 1-5. We had the $20 deal for 2, where we share a half-sized appetizer and got 2 full sized entrees. As a bonus we also ordered 1 more appetizer. 1) Margarita Flatbread: 5! Must try app! See my photo which does it pretty good justice. It was warm with the right amount of flavor. I actually wished I had more to chomp on after we were through. 2) Chicken Fajita: 4! Soft and tender sliced pieces of chicken, the onions were very nicely caramelized and juicy. The salad toppings were fresh and it all made for a great meal. 3) Boneless Chicken Tenders: 3. These were a bit spicy and salty for my taste, it was overwhelming the senses so I couldn't really taste the flavor of the chicken. It was semi tender, but I've had better. 4) Mango Chili Tilapia- 4. Very good, moist and full of chili favor. This is not for someone who can only eat mild, it is HOT spicy! It was great to eat with the rice pilaf and over all satisfying. Overall, I would recommend coming here for everything mentioned except for #3 which I felt was my least favorite. This place seems to open till late, so it's a perfect spot for a late dinner/snack. Two thumbs up!
(4)Kim B.
We love this place. Will continue to come here. Most employees have it together and are great.
(4)Esthela M.
Chili's is always great! I love their pasta. The 2 for 20 is such a great deal will definitely be coming back,
(5)Nick J.
This review is specifically for the Chilis To-Go service at the restaurant. On three occasions, separated by months, I have ordered food for pick-up from the Chilis To-Go service. On every occasion I have had to wait about 10 minutes for my food to be ready even when arriving at the designated pickup time and even when extending that pickup time via the website by 10 or 15 minutes. No line for pickup mind you. This is me just waiting in the restaurant for my order to be ready. Most recently, I ordered lunch to go on a weekday and had to wait the 10 minutes. Furthermore, my order was incorrect having received the wrong meat selection for my fajitas. Now, it is possible that they were out of my particular choice, but I was never notified of the change. If you order to-go from this location. Be ready to wait for your food or show up a few minutes later than the scheduled pickup time. Additionally, check all the food items and containers at the counter before you leave to make sure your order is correct.
(2)SANDRA D.
HORRIBLE MANAGEMENT AT THIS LOCATION!!! I've had numerous bad experiences here, and the last one was the final straw. It takes at least 1.5 hours to get in & out of there, even at lunch -- for dinner, 2+ hours. Food is average at best; TGI Friday's which is just down the road is sooooo much better in every way. Last time we were here, after the usual SLOW service and mediocre food, the server took my gift card then came back after at least 10 minutes & told me that the system was down, so I gave him a credit card only to have him come back again and say that THAT system was now down as well. So, I had to pay cash (which I luckily had on me) ... while that was a pain in the arse, the big issue is that when I tried to redeem my gift card at a different Brinker restaurant, I was told that my card had a zero balance. When I contacted customer service, they told me that the server DID run thru my gift card that night. So, either he knew it went thru then pocketed my cash, or the restaurant got paid for our check twice. I called the manager to find out what happened to my $25, she said it would take up to 2 days to find my receipt (which I had no reason to keep since I paid cash) and would get back to me to explain what happened. 9 days later, and I'm still waiting -- actually, I've given up any hope of her ever getting back to me. Thankfully, Brinker customer service did the right thing and replaced the gift card. Unless you like bad, slow service and getting ripped off, I highly recommend you choose another location for your meal. Brinker as a chain is great -- but this restaurant truly stinks!
(1)Daniela S.
Terrible experience.. I usually go to the one in Streamwood but I was meeting my friends in the Hoffman area... the waitress was slow with getting our drink orders and when my margarita came out I ordered a frozen one.. it was all melted.. It was far too hot and uncomfortable there. She touch my should and told me it would be a few minutes for the rest of our drinks but I was ready to leave in that second.. I do not like any one touching me, even if you mean it in an endearing way.. not cool.
(2)David L.
I will sum it up in 2 words, "Don't bother." There are many better choices, so don't waste your time with this below-average, poorly managed blaaaah kind of place. We were met by our server who clearly had just started her shift and did not want to be there. After our appetizer and drink order, it took her almost 15 minutes to get back to us, without the chips and salsa that we had ordered. The meal progressed just as slowly, and the Cajun Shrimp Pasta I ordered arrived looking thrown together. Not the worst experience every, but when our bills arrived, there was an automatic 18% gratuity added when our group of 5 adults had split bills and 3 children, including 2 kids who didn't order anything. I usually tip well, but I didn't like the fact that it was mandatory. I simply wanted to ask the restaurant's policy and notify the manager, but when I found the salt-and-pepper haired woman, she was curt with me and would not listen to all that I simply wanted to say. She quickly took off the wrong bill from our group so that I could change my tip, but I didn't want to change the tip and I certainly didn't want to change another party's tip. When I informed the manager that I didn't want to change my tip and that this wasn't my bill, she got even more snappy with me and told me to go away and that she would drop my bill off at the table. This was all more than I wanted in the first place and if she had listened, it wouldn't have been a huge hassle at the end of the meal for me or her. Ultimately, the whole experience was dissatisfying and proved that they are just trying to get you in and out without any real service. I will go back to my original observation. "Don't bother."
(1)Margot M.
I don't understand the low reviews. I have ordered take-out and dined at this Chilis many times and have never been disappointed. And, just yesterday I ordered take-out - it was not ready at the pick-up time I requested on-line, so the manager gave it to me for free!! I only had to wait around an extra 5 minutes. I will continue to dine at this location!! My favorites are the salads and ribs!! Great service too!!!
(4)Danielle S.
A Chili's is a Chili's. They are all pretty much the same. I like their Caribbean salad a lot, and they have some good specials as well. The food is decent for a chain restaurant, and the atmosphere isn't bad either. Our waitress seemed a bit odd...that's the only word I could come up with. The food took a while as well, but we were also in a bigger group. Overall I would come back.
(4)Peter N.
Wait was so long that we left. It was a Wednesday. This place is a pass.
(1)Scott F.
This place is pretty much bottom of the barrel. Food is terrible and service is also slow and 9 out of 10 times, your order will be wrong. Just save yourself some time and skip it.
(1)Kevin K.
The service was fair at best. The quality of the food was OK. But this restaurant was so filthy. Take a look at the kitchen floor when you come or go from the restrooms....disgusting. The floors in the dining area aren't much better. They had a manager on duty but he seemed ambivalent about the conditions and appearance. Easily the worst Chili's I have ever stepped foot into - but I will never go back to this place.
(1)Marlo P.
We order from here for lunch sometimes at the office I work at. Their food has been pretty consistent, and I love consistency. They are usually late with our pick-up orders by 10 minutes though, and usually when I'm off the clock it makes a big deal for me. Only thing I'm quite upset about is there's nothing really healthy here. Even their vegetarian meals can hit up to 1,000 calories easily. Oh well, we were hungry and the meal was free. I give it three stars for making me late from returning on my lunch break and not having healthy options.
(3)Ashley G.
It was alright. Food was pretty good and service was average.
(3)Jim H.
Don't get the bacon ranch quesadilla. Beef is very fatty and stringy. .All I did was bite and Spit, bite and spit. Won't happen again though...I'll never go back!
(1)Elizabeth M.
My sis and I have never had a problem there. Service was great no matter how busy it is. Yes it slows down when there is a lot of people but that's typical of most restaurants. They always get our order right and do a great job.
(4)Christian M.
Went here with three of my family members a month or so ago. Since there was four of us, we opted to do two "twenty dollar dinners for two" (say that ten times fast) and planned shared the flatbread and cheese sticks among the four of us. In addition to the meals, we also ordered their bottomless tostada chips. It was a good thing we ordered those bottomless chips, as we ended up having to wait a bit for both of our appetizers to arrive. During this time, it became apparent that there had been some type communication issue(s) going on in the kitchen. We didn't think much of it, until our waitress' demeanor visibly changed after a few trips back and forth to the kitchen. Even more surprisingly, the manager onsite that night came to our table to specifically apologize about the wait. He seemed genuinely concerned and ended up comping the two appetizers. Overall, the experience wasn't hampered by the delay of food and the service and food quality made up for the wait.
(4)Joe H.
I eat at this Chili's once a month or so for lunch and I like it. The staff has always been friendly and I've never had to wait more than a couple minutes (it's usually just go in and get seated for lunch). I especially like the chicken crispers and as someone who has gotten food poisoning from eating them at a Chili's in California, I can say I've never had a problem with them here. If you're in the area and are craving Chili's, I would definitely recommend this one.
(4)Ron R.
It's Chili's...'nuff said...except they have a new kiosk where you can pay at the table. Awesome idea.
(3)Shannon B.
Usually ok, but was the SECOND of two restaurants to screw up my checking account this weekend. Ran the debit card twice, canceled one, but the pending charges stay there with your money on hold for several business days. The guy was really apologetic and nice, and I appreciated his service. But between this transaction and the one that basically doubled the bill I paid on my debit card, my account is now "overdrawn" (but not really, because it's just a bunch of money on hold that I never actually spent). Really annoying.
(3)Ed D.
I have been here for the last time. A Sunday night, not allot of people and the service was awful. Slow and slow can be. Refills on drinks took forever. Appetizer took forever and then the server tried taking it away before we were done. Another long wait for our main course, 20 minutes and the girl brings out 3 meals and only one has fries. Tells us they are making fresh fries in the back. What? so the one fry we got was old? How do you serve the meal without the fries after 20 minutes? Sure she says she is sorry but after that even it was not her fault, a manager should have comped us something for the huge delay and error. Ps : complained to corporate as the receipt asks you to rate us and hear NOTHING.
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