I have no clue why the reviews for this location are so low! This is a step up from most Steak N Shake locations. Atmosphere: It is Steak N Shake! They literally all look the same. The consistency is actually quite impressive when it comes to theme. It is a mix of 1950's Diner and an 1950's Ice Cream Shop. Steak N Shakes are usually comfortable to chill out long into the night. This chain is popular with the nocturnal college kids. This location has been consistently clean all four times I have been here. Food: Not really a fan of Steak N Shake food to be completely honest. But my food came out Fresh. Some locations have overly greasy burgers or oily fries, but not this one. Now Milkshakes at Steak N Shake are pretty consistent. They are either kinda Flat or Just Right. This location tends to make them the perfect thickness and does well blending flavors. Service: I have consistently gotten fast and friendly service at this location. My favorite server is a Burly man by the name of Lavonte. He has made us laugh out loud on multiple occasions and works really hard when he has to serve multiple tables. It is a real pleasure when we drop by his night shifts. I wholeheartedly disagree with all of the One and Two Star reviews for this location. I hope this location gets some love because I know it is one of the better locations!
(4)
Sally P.
I would seriously give it NO STARS!!!!!! This steak and shake on Randall rd is HORRIFIC!!! I went with my family a couple months ago and the waitress never served us our drinks! Then I went again tonight with my family because I thought let's give this another shot this time around the young lady sat us and said your server will be with you shortly. The restaurant was not crowded, we waited and waited while all the servers were busy clowning around laughing and Chatting away. While my kids are there hungry and I had to be at work in a few hours. There was no excuse for the long wait so my family and I got up and left. We went to Applebee's and the service and staff there made us feel welcomed and the service was quick and so much better then the immature service at the Steak 'n Shake.
(1)
Michael H.
I've only been here once. I had just finished my last final at ECC one morning and since it seemed early enough, I went here to try their breakfast. With the way I felt that morning, I needed something that would fill me up. I saw one of their skillet options and I thought, okay, let's try that. They made it so quickly I was surprised it didn't take long to cook. The skillet also came with a side of pancakes. Not even halfway through my meal, I was getting a little full. I liked what I chose. I didn't get a shake that morning, but the food was worth it. The waitresses were real nice that day. Must be tough working at a place that's open 24/7. Props to them. If I'm ever in the area again, I'll remind myself or my friends to stop by here.
(4)
Joshua B.
We went to Steak and Shake on Sunday. The food was good, and the service was alright. I did have a couple complaints. The floor was very dirty, and we had to wait several minutes to pay before we could leave. The shakes make most things worth it, but they could do a little better with the cleanliness.
(4)
Alice S.
I don't get all the Hate here. I have pretty much loved the food and service here. My breakfasts are consistent and tasty. If you all have issues with the food, service, bathrooms, etc, be an adult and approach the management kindly.
(4)
Jimmy H.
Alright so my coworker and i came in here at 320. It took them like 30 mins to get our drink order. If you have an hour lunch i do not reccommend. The service sucks but the food is great. I get better customer service at walmart.
(1)
Tony C.
Went there for a business breakfast, there were a total of 3 our 4 customers so it was not a busy time by any means. I went to wash my hands and the bathroom was so nasty that I just walked out of there and took my business partner across the street to iHop. The toilet was worst than most gas stations and had pieces of shit all over the rim. This is a restaurant! I don't care how good the food is if i can't even wash my hands in a clean bathroom. I will never go back to Steak and Shake... clean up your act (LITERALLY), our you will lose more customers.
(1)
Randy b.
Went here for lunch and we never got seated the employees ignored us so we left will not be going back I wouldn't recommend this steak and shake .
(1)
Kara S.
I absolutely love this Steak 'N Shake. I have never had a problem with my order, and the staff is THE GREATEST. Everyone working the day shift seems pretty friendly, but I usually come LATE NIGHT. The Hispanic guy (who has worked there awhile now-might be the manager...unsure) working late night is one the coolest people. He's very attentive and very personable. The food is good for a Steak 'N Shake. You get what you pay for, and then some. My favorite items include: THE GARLIC STEAKBURGER!!, the regular steakburger with cheese, the chicken tender meal, and the turtle milkshake.
(5)
Cicely A.
The cashier had a really hard time taking our order and when we finally got it it was incorrect. When one of the workers "fixed" it he just took my shake to the back and threw Oreos on top to make it seem like a cookies and cream shake. In the end, it was honestly just a glorified vanilla shake. Don't waste your time and go to Portillo's - much better service and food!
(1)
Brittany B.
This is now my second terrible experience at this Steak N Shake. Read on for the explanations as to why. The first time was a few weeks ago when I came with my parents on a Sunday afternoon. I had ordered the Parmesan N Herb fries and when I got my meal I had regular fries. When I mentioned it and they took them back they literally just threw some of the seasoning on and brought it back. Meaning a portion of my fries were smothered in the seasoning and the rest had zero seasoning on it. Oh, did I mention they were cold too? Now, a few weeks have passed, it's 10pm, I'm driving home and I haven't had dinner. I decided to go through the drive thru. I ordered a #16 (Chicken Fingers) with the Parmesan N Herb fries and a regular sweet tea. I got to the window, was handed a drink and asked if I could pull forward to wait for my meal. I did, and when I tasted my drink it was unsweet tea (by the way-my receipt said sweet tea so I know they heard me correctly). There were no cars behind me, so I backed up to the window and once I finally got someone's attention, told them it was wrong. They took it and I waited about 5 more minutes while they "fixed" my drink and handed it to me with my food. Well, as soon as I got my drink, I tasted it and it was terrible! Did you know that sugar granules don't dissolve in cold drinks? They had literally taken the unsweet tea and thrown a bunch of sugar packets in it. I got a mouthful of sugar when I took my first sip. It was disgusting. I pulled into a parking spot, went inside, and literally asked if they just threw sugar in unsweet tea. I said I would take something else if they didn't have sweet tea ready. Without answering me, they took my tea and while "fixing it" the staff giggled and continuously looked at me (we all know when someone is talking about us). Did I mention the manager was standing right there and did NOTHING when he saw that I was obviously a upset, dissatisfied customer? When I got it back it, they had obviously put some simple syrup in it or something and put WAY too much. It was like drinking pure sugar. I was so pissed off I just left. I knew if I went back in I would have caused a scene because I would have gone off on them. I couldn't drink any more of the drink and just threw it away when I got home. I don't live far enough away for my food to get cold on the drive, so I expected my food to still be warm when I got home. Well, I get home and my fries are cold as if they have been sitting out on a counter for 4 hours. At that point I called the store, asked to speak to the manager, and complained about my service. He took my name and told me they would cover a regular shake, a large drink of my choice and a large fry with the seasoning upgrade on them. I honestly wish I could say that redeemed them but after that all that I really just wanted my money back. I will give the upgrades to my friends and family when they are with me because I don't ever want to give that place my money again. Honestly, the WORST customer service. Don't waste your time, money, or breath trying to deal with this place.
(1)
Zuleyma A.
Our waitress took a her long time to acknowledge us after we were seated. The place wasn't that busy.
(1)
Avinash K.
What can I say.. This one is the nearest to my place but it's nothing special.. The person who was taking care of us - really just wanted US to get out soon.. Didnt give us time to think, it was like *woosh* "what do you need" ?? (every 5 mins). cleaned up everything soon as well.. But food was pretty good..
(3)
M P.
It's a Steak 'N Shake...so you think, why not? HAHAHA...that was your first mistake. Your second was actually walking in the door. Being a chain restaurant, I don't expect much....but I do expect the waitresses to actually care about their job. We went on a weekend and were seated right away....at a table that was dirty. Of course by this time, the girl who sat us was gone and along with everyone else. So I ended up having to clean the table off. Eventually the girl who sat us came back and said she was our waitress. She took our order and came back with the non shake drinks right away. The shake didn't show up until AFTER our meal was served and only when it was asked about. There were 3 waitresses working that day and only 1 was attentive to her tables. Our waitress and another one just seemed so laizze-faire about everything. We sat for an extra 15 minutes AFTER we were done with our food to get our check because no waitress to be seen. People who came in after us, and were served by the 1 waitress who did her job, left before we even got our check. And we're not slow eaters. Food wise....eh...it was fine. Nothing super special. The fries were a bit soggy and burnt. But overall it was what we expected.
(2)
Rachel D.
Seems like the service & staff at the location just goes downhill every year. I went in for a carry out order that I placed at the register. My order was a steakburger meal which comes with fries and a drink. I ordered grilled onion, mustard, lettuce & pickle on my burger, I ordered the unstweened ice tea. I do not live that far from here, by the time I came home my fries were ice cold and my burger was not that warm either. I had to microwave my fries and they are really skinny fries so they all stuck together, I had to microwave my burger as well, which my made the bun really soggy. This location is directly across the street from both a Burger King & A McDonald's, I have ordered food from both of those locations thru the drive-thru and the distance is the same and my food is never ice cold when I bring it home. This makes me think that the food was not that hot when it was given to me at the restaurant. The person cooking the food did not seem like he wanted to be working there and doing the cooking I know this is fast food junk but it should be served warm/hot..
(2)
Pradeepa K.
Regular one in terms of food. We went little late in night and the service was horrible.
(2)
Carl F.
I'm starting to think that Steak N Shake is starting to slip down hill some. There was a time when the service at "all" their locations was really good and the quality of the food was also good. The service here is not as bad as the one in Gurnee, but not too far off in providing substandard service. It's not like the menu here is extensive or difficult, just simple, greasy, comfort foods. Yet, it seems the wait staff make the ordering process complex. For me, the quality of the food seems to have done down a notch and certainly the cooks do not take any pride whatsoever of the product they toss onto the plate. I'll still come here on account that I love their shakes... this is one thing which is still going strong for Steam N Shake.
(2)
Dave L.
I was "served by" Tawnee, who is rude from the start. She should be out of the service business.
(1)
Chris M.
When I sat down for lunch here today, I realized that I had not been to a Steak n' Shake for about 2 years.I could eat a few of their Frisco Burgers and some three way chili but after that it's just so-so. Service was bad. She was a nice enough girl but it took forever to take our order, longer to get it and even lonnnnnnnger to get our check.Tried waving her down for a good 10 minutes after we were done. Finally had to call over a different server who told our server that we were waiting for our bill. She still couldn't bring it to us so she had someone else do it. Strange. I told the manager this and she took off one of our drinks (2.99). I told her that it wasn't necessary, just trying to drive the point home that she needs to better train the waitstaff (at least this one girl). Probably be another two years before I go again.
(2)
Tom M.
Ordered shakes for the kids and then got to listen to the staff argue as to who had to make them. Unprofessional and slow staff makes it hard to find a reason to come back.
(1)
Kaye D.
It seemed like there was only 1 server working on all the tables when we ate here last time. Because of that, I think service suffered a little bit. It's your usual Steak N Shake. Food was as expected.
(3)
Rachel A.
My husband and I go to this steak-n-shake sometimes because we met there when we were teenagers. We're not huge fans of this restaurant because the service is ridiculously slow. We mainly go there just for memories. Their shakes are really good and especially good at happy hour!
(2)
Marni M.
Saturday afternoon. Was quite busy but were seated quickly. After that the visit went downhill quickly. Took forever to take our order, then to get our beverages. Food service was slow and my food was brought out when my husband was almost done with his meal. The shake was good but I don't think I'll be returning. This was quite literally the worst Steak 'n Shake I've eaten at.
(2)
Jenny z.
I hit this Steak n' Shake when I'm on one of my sin runs (booze and smokes, but you can add groceries to that list with the new and improved Cook County Taxes) out to Elgin. If I wasn't such a sucker for Steak n' Shake, it's unlikely that I would have come here more than once, however, as it's one of the most inconsistent locations I've been too. It's very clean, as all SNS stores are, and the friendly staff is very quick to greet and seat you. Food comes quickly and is reasonably priced. My problem with this SNS is that a) the staff is badly trained, and b) the food is hit and miss. Recently, I was here and I asked for the exact same thing I've been ordering for over 20 years - a single Steakburger Platter with chili, fries, a side of cheese sauce, and a coke. They've recently changed the language from "platter" to something like "meal," and the waitress was incapable of taking my order until I used the new corporate verbiage. Then she asked me if I wanted a single or a double or a triple, with or without cheese, over and over as she kept forgetting the answers. I'm not asking for miracles here and I realize that this is not an upscale restaurant, but still - I've been placing this very same order for years and have never had any trouble at all getting it placed correctly on the first try. This is not an isolated incident, I feel as if I need to write my order out myself each time I sit down as I have gotten the wrong food here on several occasions. The food is a bit inconsistent too - fries tend to be soggy, chili has an odd texture, cheese sauce is often served cold, burgers aren't smashed enough on the grill so they are a funny size and lack the crisp edges a SNS burger usually has, cokes are watery, etc. When they get it right, it's as good as SNS always is, but they really do have trouble hitting the mark on a regular basis here. Dying for SNS and in the neighborhood? Sure, go right ahead, the staff may be hapless, but they are very friendly. Have some time on your hands? Go hit the one in Evanston or, better yet, head to Bloomington, IL where they always get it right.
(3)
John D.
Greasy food and fair to poor service. I do hear the shakes are good, but haven't tried them.
(2)
Brittany B.
This is now my second terrible experience at this Steak N Shake. Read on for the explanations as to why. The first time was a few weeks ago when I came with my parents on a Sunday afternoon. I had ordered the Parmesan N Herb fries and when I got my meal I had regular fries. When I mentioned it and they took them back they literally just threw some of the seasoning on and brought it back. Meaning a portion of my fries were smothered in the seasoning and the rest had zero seasoning on it. Oh, did I mention they were cold too? Now, a few weeks have passed, it's 10pm, I'm driving home and I haven't had dinner. I decided to go through the drive thru. I ordered a #16 (Chicken Fingers) with the Parmesan N Herb fries and a regular sweet tea. I got to the window, was handed a drink and asked if I could pull forward to wait for my meal. I did, and when I tasted my drink it was unsweet tea (by the way-my receipt said sweet tea so I know they heard me correctly). There were no cars behind me, so I backed up to the window and once I finally got someone's attention, told them it was wrong. They took it and I waited about 5 more minutes while they "fixed" my drink and handed it to me with my food. Well, as soon as I got my drink, I tasted it and it was terrible! Did you know that sugar granules don't dissolve in cold drinks? They had literally taken the unsweet tea and thrown a bunch of sugar packets in it. I got a mouthful of sugar when I took my first sip. It was disgusting. I pulled into a parking spot, went inside, and literally asked if they just threw sugar in unsweet tea. I said I would take something else if they didn't have sweet tea ready. Without answering me, they took my tea and while "fixing it" the staff giggled and continuously looked at me (we all know when someone is talking about us). Did I mention the manager was standing right there and did NOTHING when he saw that I was obviously a upset, dissatisfied customer? When I got it back it, they had obviously put some simple syrup in it or something and put WAY too much. It was like drinking pure sugar. I was so pissed off I just left. I knew if I went back in I would have caused a scene because I would have gone off on them. I couldn't drink any more of the drink and just threw it away when I got home. I don't live far enough away for my food to get cold on the drive, so I expected my food to still be warm when I got home. Well, I get home and my fries are cold as if they have been sitting out on a counter for 4 hours. At that point I called the store, asked to speak to the manager, and complained about my service. He took my name and told me they would cover a regular shake, a large drink of my choice and a large fry with the seasoning upgrade on them. I honestly wish I could say that redeemed them but after that all that I really just wanted my money back. I will give the upgrades to my friends and family when they are with me because I don't ever want to give that place my money again. Honestly, the WORST customer service. Don't waste your time, money, or breath trying to deal with this place.
(1)
Zuleyma A.
Our waitress took a her long time to acknowledge us after we were seated. The place wasn't that busy.
(1)
Cicely A.
The cashier had a really hard time taking our order and when we finally got it it was incorrect. When one of the workers "fixed" it he just took my shake to the back and threw Oreos on top to make it seem like a cookies and cream shake. In the end, it was honestly just a glorified vanilla shake. Don't waste your time and go to Portillo's - much better service and food!
(1)
Jimmy H.
Alright so my coworker and i came in here at 320. It took them like 30 mins to get our drink order. If you have an hour lunch i do not reccommend. The service sucks but the food is great. I get better customer service at walmart.
(1)
Kara S.
I absolutely love this Steak 'N Shake. I have never had a problem with my order, and the staff is THE GREATEST. Everyone working the day shift seems pretty friendly, but I usually come LATE NIGHT. The Hispanic guy (who has worked there awhile now-might be the manager...unsure) working late night is one the coolest people. He's very attentive and very personable. The food is good for a Steak 'N Shake. You get what you pay for, and then some. My favorite items include: THE GARLIC STEAKBURGER!!, the regular steakburger with cheese, the chicken tender meal, and the turtle milkshake.
(5)
Tony C.
Went there for a business breakfast, there were a total of 3 our 4 customers so it was not a busy time by any means. I went to wash my hands and the bathroom was so nasty that I just walked out of there and took my business partner across the street to iHop. The toilet was worst than most gas stations and had pieces of shit all over the rim. This is a restaurant! I don't care how good the food is if i can't even wash my hands in a clean bathroom. I will never go back to Steak and Shake... clean up your act (LITERALLY), our you will lose more customers.
(1)
Avinash K.
What can I say.. This one is the nearest to my place but it's nothing special.. The person who was taking care of us - really just wanted US to get out soon.. Didnt give us time to think, it was like *woosh* "what do you need" ?? (every 5 mins). cleaned up everything soon as well.. But food was pretty good..
(3)
Joey B.
I have no clue why the reviews for this location are so low! This is a step up from most Steak N Shake locations. Atmosphere: It is Steak N Shake! They literally all look the same. The consistency is actually quite impressive when it comes to theme. It is a mix of 1950's Diner and an 1950's Ice Cream Shop. Steak N Shakes are usually comfortable to chill out long into the night. This chain is popular with the nocturnal college kids. This location has been consistently clean all four times I have been here. Food: Not really a fan of Steak N Shake food to be completely honest. But my food came out Fresh. Some locations have overly greasy burgers or oily fries, but not this one. Now Milkshakes at Steak N Shake are pretty consistent. They are either kinda Flat or Just Right. This location tends to make them the perfect thickness and does well blending flavors. Service: I have consistently gotten fast and friendly service at this location. My favorite server is a Burly man by the name of Lavonte. He has made us laugh out loud on multiple occasions and works really hard when he has to serve multiple tables. It is a real pleasure when we drop by his night shifts. I wholeheartedly disagree with all of the One and Two Star reviews for this location. I hope this location gets some love because I know it is one of the better locations!
(4)
Sally P.
I would seriously give it NO STARS!!!!!! This steak and shake on Randall rd is HORRIFIC!!! I went with my family a couple months ago and the waitress never served us our drinks! Then I went again tonight with my family because I thought let's give this another shot this time around the young lady sat us and said your server will be with you shortly. The restaurant was not crowded, we waited and waited while all the servers were busy clowning around laughing and Chatting away. While my kids are there hungry and I had to be at work in a few hours. There was no excuse for the long wait so my family and I got up and left. We went to Applebee's and the service and staff there made us feel welcomed and the service was quick and so much better then the immature service at the Steak 'n Shake.
(1)
Michael H.
I've only been here once. I had just finished my last final at ECC one morning and since it seemed early enough, I went here to try their breakfast. With the way I felt that morning, I needed something that would fill me up. I saw one of their skillet options and I thought, okay, let's try that. They made it so quickly I was surprised it didn't take long to cook. The skillet also came with a side of pancakes. Not even halfway through my meal, I was getting a little full. I liked what I chose. I didn't get a shake that morning, but the food was worth it. The waitresses were real nice that day. Must be tough working at a place that's open 24/7. Props to them. If I'm ever in the area again, I'll remind myself or my friends to stop by here.
(4)
Joshua B.
We went to Steak and Shake on Sunday. The food was good, and the service was alright. I did have a couple complaints. The floor was very dirty, and we had to wait several minutes to pay before we could leave. The shakes make most things worth it, but they could do a little better with the cleanliness.
(4)
Alice S.
I don't get all the Hate here. I have pretty much loved the food and service here. My breakfasts are consistent and tasty. If you all have issues with the food, service, bathrooms, etc, be an adult and approach the management kindly.
(4)
Randy b.
Went here for lunch and we never got seated the employees ignored us so we left will not be going back I wouldn't recommend this steak and shake .
(1)
M P.
It's a Steak 'N Shake...so you think, why not? HAHAHA...that was your first mistake. Your second was actually walking in the door. Being a chain restaurant, I don't expect much....but I do expect the waitresses to actually care about their job. We went on a weekend and were seated right away....at a table that was dirty. Of course by this time, the girl who sat us was gone and along with everyone else. So I ended up having to clean the table off. Eventually the girl who sat us came back and said she was our waitress. She took our order and came back with the non shake drinks right away. The shake didn't show up until AFTER our meal was served and only when it was asked about. There were 3 waitresses working that day and only 1 was attentive to her tables. Our waitress and another one just seemed so laizze-faire about everything. We sat for an extra 15 minutes AFTER we were done with our food to get our check because no waitress to be seen. People who came in after us, and were served by the 1 waitress who did her job, left before we even got our check. And we're not slow eaters. Food wise....eh...it was fine. Nothing super special. The fries were a bit soggy and burnt. But overall it was what we expected.
(2)
Rachel D.
Seems like the service & staff at the location just goes downhill every year. I went in for a carry out order that I placed at the register. My order was a steakburger meal which comes with fries and a drink. I ordered grilled onion, mustard, lettuce & pickle on my burger, I ordered the unstweened ice tea. I do not live that far from here, by the time I came home my fries were ice cold and my burger was not that warm either. I had to microwave my fries and they are really skinny fries so they all stuck together, I had to microwave my burger as well, which my made the bun really soggy. This location is directly across the street from both a Burger King & A McDonald's, I have ordered food from both of those locations thru the drive-thru and the distance is the same and my food is never ice cold when I bring it home. This makes me think that the food was not that hot when it was given to me at the restaurant. The person cooking the food did not seem like he wanted to be working there and doing the cooking I know this is fast food junk but it should be served warm/hot..
(2)
Pradeepa K.
Regular one in terms of food. We went little late in night and the service was horrible.
(2)
Carl F.
I'm starting to think that Steak N Shake is starting to slip down hill some. There was a time when the service at "all" their locations was really good and the quality of the food was also good. The service here is not as bad as the one in Gurnee, but not too far off in providing substandard service. It's not like the menu here is extensive or difficult, just simple, greasy, comfort foods. Yet, it seems the wait staff make the ordering process complex. For me, the quality of the food seems to have done down a notch and certainly the cooks do not take any pride whatsoever of the product they toss onto the plate. I'll still come here on account that I love their shakes... this is one thing which is still going strong for Steam N Shake.
(2)
Dave L.
I was "served by" Tawnee, who is rude from the start. She should be out of the service business.
(1)
Chris M.
When I sat down for lunch here today, I realized that I had not been to a Steak n' Shake for about 2 years.I could eat a few of their Frisco Burgers and some three way chili but after that it's just so-so. Service was bad. She was a nice enough girl but it took forever to take our order, longer to get it and even lonnnnnnnger to get our check.Tried waving her down for a good 10 minutes after we were done. Finally had to call over a different server who told our server that we were waiting for our bill. She still couldn't bring it to us so she had someone else do it. Strange. I told the manager this and she took off one of our drinks (2.99). I told her that it wasn't necessary, just trying to drive the point home that she needs to better train the waitstaff (at least this one girl). Probably be another two years before I go again.
(2)
Tom M.
Ordered shakes for the kids and then got to listen to the staff argue as to who had to make them. Unprofessional and slow staff makes it hard to find a reason to come back.
(1)
Kaye D.
It seemed like there was only 1 server working on all the tables when we ate here last time. Because of that, I think service suffered a little bit. It's your usual Steak N Shake. Food was as expected.
(3)
Rachel A.
My husband and I go to this steak-n-shake sometimes because we met there when we were teenagers. We're not huge fans of this restaurant because the service is ridiculously slow. We mainly go there just for memories. Their shakes are really good and especially good at happy hour!
(2)
Marni M.
Saturday afternoon. Was quite busy but were seated quickly. After that the visit went downhill quickly. Took forever to take our order, then to get our beverages. Food service was slow and my food was brought out when my husband was almost done with his meal. The shake was good but I don't think I'll be returning. This was quite literally the worst Steak 'n Shake I've eaten at.
(2)
Jenny z.
I hit this Steak n' Shake when I'm on one of my sin runs (booze and smokes, but you can add groceries to that list with the new and improved Cook County Taxes) out to Elgin. If I wasn't such a sucker for Steak n' Shake, it's unlikely that I would have come here more than once, however, as it's one of the most inconsistent locations I've been too. It's very clean, as all SNS stores are, and the friendly staff is very quick to greet and seat you. Food comes quickly and is reasonably priced. My problem with this SNS is that a) the staff is badly trained, and b) the food is hit and miss. Recently, I was here and I asked for the exact same thing I've been ordering for over 20 years - a single Steakburger Platter with chili, fries, a side of cheese sauce, and a coke. They've recently changed the language from "platter" to something like "meal," and the waitress was incapable of taking my order until I used the new corporate verbiage. Then she asked me if I wanted a single or a double or a triple, with or without cheese, over and over as she kept forgetting the answers. I'm not asking for miracles here and I realize that this is not an upscale restaurant, but still - I've been placing this very same order for years and have never had any trouble at all getting it placed correctly on the first try. This is not an isolated incident, I feel as if I need to write my order out myself each time I sit down as I have gotten the wrong food here on several occasions. The food is a bit inconsistent too - fries tend to be soggy, chili has an odd texture, cheese sauce is often served cold, burgers aren't smashed enough on the grill so they are a funny size and lack the crisp edges a SNS burger usually has, cokes are watery, etc. When they get it right, it's as good as SNS always is, but they really do have trouble hitting the mark on a regular basis here. Dying for SNS and in the neighborhood? Sure, go right ahead, the staff may be hapless, but they are very friendly. Have some time on your hands? Go hit the one in Evanston or, better yet, head to Bloomington, IL where they always get it right.
(3)
John D.
Greasy food and fair to poor service. I do hear the shakes are good, but haven't tried them.
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Dinner, Late Night Parking : Private Lot Bike Parking : No Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Drive-Thru : Yes Caters : No
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Joey B.
I have no clue why the reviews for this location are so low! This is a step up from most Steak N Shake locations. Atmosphere: It is Steak N Shake! They literally all look the same. The consistency is actually quite impressive when it comes to theme. It is a mix of 1950's Diner and an 1950's Ice Cream Shop. Steak N Shakes are usually comfortable to chill out long into the night. This chain is popular with the nocturnal college kids. This location has been consistently clean all four times I have been here. Food: Not really a fan of Steak N Shake food to be completely honest. But my food came out Fresh. Some locations have overly greasy burgers or oily fries, but not this one. Now Milkshakes at Steak N Shake are pretty consistent. They are either kinda Flat or Just Right. This location tends to make them the perfect thickness and does well blending flavors. Service: I have consistently gotten fast and friendly service at this location. My favorite server is a Burly man by the name of Lavonte. He has made us laugh out loud on multiple occasions and works really hard when he has to serve multiple tables. It is a real pleasure when we drop by his night shifts. I wholeheartedly disagree with all of the One and Two Star reviews for this location. I hope this location gets some love because I know it is one of the better locations!
(4)Sally P.
I would seriously give it NO STARS!!!!!! This steak and shake on Randall rd is HORRIFIC!!! I went with my family a couple months ago and the waitress never served us our drinks! Then I went again tonight with my family because I thought let's give this another shot this time around the young lady sat us and said your server will be with you shortly. The restaurant was not crowded, we waited and waited while all the servers were busy clowning around laughing and Chatting away. While my kids are there hungry and I had to be at work in a few hours. There was no excuse for the long wait so my family and I got up and left. We went to Applebee's and the service and staff there made us feel welcomed and the service was quick and so much better then the immature service at the Steak 'n Shake.
(1)Michael H.
I've only been here once. I had just finished my last final at ECC one morning and since it seemed early enough, I went here to try their breakfast. With the way I felt that morning, I needed something that would fill me up. I saw one of their skillet options and I thought, okay, let's try that. They made it so quickly I was surprised it didn't take long to cook. The skillet also came with a side of pancakes. Not even halfway through my meal, I was getting a little full. I liked what I chose. I didn't get a shake that morning, but the food was worth it. The waitresses were real nice that day. Must be tough working at a place that's open 24/7. Props to them. If I'm ever in the area again, I'll remind myself or my friends to stop by here.
(4)Joshua B.
We went to Steak and Shake on Sunday. The food was good, and the service was alright. I did have a couple complaints. The floor was very dirty, and we had to wait several minutes to pay before we could leave. The shakes make most things worth it, but they could do a little better with the cleanliness.
(4)Alice S.
I don't get all the Hate here. I have pretty much loved the food and service here. My breakfasts are consistent and tasty. If you all have issues with the food, service, bathrooms, etc, be an adult and approach the management kindly.
(4)Jimmy H.
Alright so my coworker and i came in here at 320. It took them like 30 mins to get our drink order. If you have an hour lunch i do not reccommend. The service sucks but the food is great. I get better customer service at walmart.
(1)Tony C.
Went there for a business breakfast, there were a total of 3 our 4 customers so it was not a busy time by any means. I went to wash my hands and the bathroom was so nasty that I just walked out of there and took my business partner across the street to iHop. The toilet was worst than most gas stations and had pieces of shit all over the rim. This is a restaurant! I don't care how good the food is if i can't even wash my hands in a clean bathroom. I will never go back to Steak and Shake... clean up your act (LITERALLY), our you will lose more customers.
(1)Randy b.
Went here for lunch and we never got seated the employees ignored us so we left will not be going back I wouldn't recommend this steak and shake .
(1)Kara S.
I absolutely love this Steak 'N Shake. I have never had a problem with my order, and the staff is THE GREATEST. Everyone working the day shift seems pretty friendly, but I usually come LATE NIGHT. The Hispanic guy (who has worked there awhile now-might be the manager...unsure) working late night is one the coolest people. He's very attentive and very personable. The food is good for a Steak 'N Shake. You get what you pay for, and then some. My favorite items include: THE GARLIC STEAKBURGER!!, the regular steakburger with cheese, the chicken tender meal, and the turtle milkshake.
(5)Cicely A.
The cashier had a really hard time taking our order and when we finally got it it was incorrect. When one of the workers "fixed" it he just took my shake to the back and threw Oreos on top to make it seem like a cookies and cream shake. In the end, it was honestly just a glorified vanilla shake. Don't waste your time and go to Portillo's - much better service and food!
(1)Brittany B.
This is now my second terrible experience at this Steak N Shake. Read on for the explanations as to why. The first time was a few weeks ago when I came with my parents on a Sunday afternoon. I had ordered the Parmesan N Herb fries and when I got my meal I had regular fries. When I mentioned it and they took them back they literally just threw some of the seasoning on and brought it back. Meaning a portion of my fries were smothered in the seasoning and the rest had zero seasoning on it. Oh, did I mention they were cold too? Now, a few weeks have passed, it's 10pm, I'm driving home and I haven't had dinner. I decided to go through the drive thru. I ordered a #16 (Chicken Fingers) with the Parmesan N Herb fries and a regular sweet tea. I got to the window, was handed a drink and asked if I could pull forward to wait for my meal. I did, and when I tasted my drink it was unsweet tea (by the way-my receipt said sweet tea so I know they heard me correctly). There were no cars behind me, so I backed up to the window and once I finally got someone's attention, told them it was wrong. They took it and I waited about 5 more minutes while they "fixed" my drink and handed it to me with my food. Well, as soon as I got my drink, I tasted it and it was terrible! Did you know that sugar granules don't dissolve in cold drinks? They had literally taken the unsweet tea and thrown a bunch of sugar packets in it. I got a mouthful of sugar when I took my first sip. It was disgusting. I pulled into a parking spot, went inside, and literally asked if they just threw sugar in unsweet tea. I said I would take something else if they didn't have sweet tea ready. Without answering me, they took my tea and while "fixing it" the staff giggled and continuously looked at me (we all know when someone is talking about us). Did I mention the manager was standing right there and did NOTHING when he saw that I was obviously a upset, dissatisfied customer? When I got it back it, they had obviously put some simple syrup in it or something and put WAY too much. It was like drinking pure sugar. I was so pissed off I just left. I knew if I went back in I would have caused a scene because I would have gone off on them. I couldn't drink any more of the drink and just threw it away when I got home. I don't live far enough away for my food to get cold on the drive, so I expected my food to still be warm when I got home. Well, I get home and my fries are cold as if they have been sitting out on a counter for 4 hours. At that point I called the store, asked to speak to the manager, and complained about my service. He took my name and told me they would cover a regular shake, a large drink of my choice and a large fry with the seasoning upgrade on them. I honestly wish I could say that redeemed them but after that all that I really just wanted my money back. I will give the upgrades to my friends and family when they are with me because I don't ever want to give that place my money again. Honestly, the WORST customer service. Don't waste your time, money, or breath trying to deal with this place.
(1)Zuleyma A.
Our waitress took a her long time to acknowledge us after we were seated. The place wasn't that busy.
(1)Avinash K.
What can I say.. This one is the nearest to my place but it's nothing special.. The person who was taking care of us - really just wanted US to get out soon.. Didnt give us time to think, it was like *woosh* "what do you need" ?? (every 5 mins). cleaned up everything soon as well.. But food was pretty good..
(3)M P.
It's a Steak 'N Shake...so you think, why not? HAHAHA...that was your first mistake. Your second was actually walking in the door. Being a chain restaurant, I don't expect much....but I do expect the waitresses to actually care about their job. We went on a weekend and were seated right away....at a table that was dirty. Of course by this time, the girl who sat us was gone and along with everyone else. So I ended up having to clean the table off. Eventually the girl who sat us came back and said she was our waitress. She took our order and came back with the non shake drinks right away. The shake didn't show up until AFTER our meal was served and only when it was asked about. There were 3 waitresses working that day and only 1 was attentive to her tables. Our waitress and another one just seemed so laizze-faire about everything. We sat for an extra 15 minutes AFTER we were done with our food to get our check because no waitress to be seen. People who came in after us, and were served by the 1 waitress who did her job, left before we even got our check. And we're not slow eaters. Food wise....eh...it was fine. Nothing super special. The fries were a bit soggy and burnt. But overall it was what we expected.
(2)Rachel D.
Seems like the service & staff at the location just goes downhill every year. I went in for a carry out order that I placed at the register. My order was a steakburger meal which comes with fries and a drink. I ordered grilled onion, mustard, lettuce & pickle on my burger, I ordered the unstweened ice tea. I do not live that far from here, by the time I came home my fries were ice cold and my burger was not that warm either. I had to microwave my fries and they are really skinny fries so they all stuck together, I had to microwave my burger as well, which my made the bun really soggy. This location is directly across the street from both a Burger King & A McDonald's, I have ordered food from both of those locations thru the drive-thru and the distance is the same and my food is never ice cold when I bring it home. This makes me think that the food was not that hot when it was given to me at the restaurant. The person cooking the food did not seem like he wanted to be working there and doing the cooking I know this is fast food junk but it should be served warm/hot..
(2)Pradeepa K.
Regular one in terms of food. We went little late in night and the service was horrible.
(2)Carl F.
I'm starting to think that Steak N Shake is starting to slip down hill some. There was a time when the service at "all" their locations was really good and the quality of the food was also good. The service here is not as bad as the one in Gurnee, but not too far off in providing substandard service. It's not like the menu here is extensive or difficult, just simple, greasy, comfort foods. Yet, it seems the wait staff make the ordering process complex. For me, the quality of the food seems to have done down a notch and certainly the cooks do not take any pride whatsoever of the product they toss onto the plate. I'll still come here on account that I love their shakes... this is one thing which is still going strong for Steam N Shake.
(2)Dave L.
I was "served by" Tawnee, who is rude from the start. She should be out of the service business.
(1)Chris M.
When I sat down for lunch here today, I realized that I had not been to a Steak n' Shake for about 2 years.I could eat a few of their Frisco Burgers and some three way chili but after that it's just so-so. Service was bad. She was a nice enough girl but it took forever to take our order, longer to get it and even lonnnnnnnger to get our check.Tried waving her down for a good 10 minutes after we were done. Finally had to call over a different server who told our server that we were waiting for our bill. She still couldn't bring it to us so she had someone else do it. Strange. I told the manager this and she took off one of our drinks (2.99). I told her that it wasn't necessary, just trying to drive the point home that she needs to better train the waitstaff (at least this one girl). Probably be another two years before I go again.
(2)Tom M.
Ordered shakes for the kids and then got to listen to the staff argue as to who had to make them. Unprofessional and slow staff makes it hard to find a reason to come back.
(1)Kaye D.
It seemed like there was only 1 server working on all the tables when we ate here last time. Because of that, I think service suffered a little bit. It's your usual Steak N Shake. Food was as expected.
(3)Rachel A.
My husband and I go to this steak-n-shake sometimes because we met there when we were teenagers. We're not huge fans of this restaurant because the service is ridiculously slow. We mainly go there just for memories. Their shakes are really good and especially good at happy hour!
(2)Marni M.
Saturday afternoon. Was quite busy but were seated quickly. After that the visit went downhill quickly. Took forever to take our order, then to get our beverages. Food service was slow and my food was brought out when my husband was almost done with his meal. The shake was good but I don't think I'll be returning. This was quite literally the worst Steak 'n Shake I've eaten at.
(2)Jenny z.
I hit this Steak n' Shake when I'm on one of my sin runs (booze and smokes, but you can add groceries to that list with the new and improved Cook County Taxes) out to Elgin. If I wasn't such a sucker for Steak n' Shake, it's unlikely that I would have come here more than once, however, as it's one of the most inconsistent locations I've been too. It's very clean, as all SNS stores are, and the friendly staff is very quick to greet and seat you. Food comes quickly and is reasonably priced. My problem with this SNS is that a) the staff is badly trained, and b) the food is hit and miss. Recently, I was here and I asked for the exact same thing I've been ordering for over 20 years - a single Steakburger Platter with chili, fries, a side of cheese sauce, and a coke. They've recently changed the language from "platter" to something like "meal," and the waitress was incapable of taking my order until I used the new corporate verbiage. Then she asked me if I wanted a single or a double or a triple, with or without cheese, over and over as she kept forgetting the answers. I'm not asking for miracles here and I realize that this is not an upscale restaurant, but still - I've been placing this very same order for years and have never had any trouble at all getting it placed correctly on the first try. This is not an isolated incident, I feel as if I need to write my order out myself each time I sit down as I have gotten the wrong food here on several occasions. The food is a bit inconsistent too - fries tend to be soggy, chili has an odd texture, cheese sauce is often served cold, burgers aren't smashed enough on the grill so they are a funny size and lack the crisp edges a SNS burger usually has, cokes are watery, etc. When they get it right, it's as good as SNS always is, but they really do have trouble hitting the mark on a regular basis here. Dying for SNS and in the neighborhood? Sure, go right ahead, the staff may be hapless, but they are very friendly. Have some time on your hands? Go hit the one in Evanston or, better yet, head to Bloomington, IL where they always get it right.
(3)John D.
Greasy food and fair to poor service. I do hear the shakes are good, but haven't tried them.
(2)Brittany B.
This is now my second terrible experience at this Steak N Shake. Read on for the explanations as to why. The first time was a few weeks ago when I came with my parents on a Sunday afternoon. I had ordered the Parmesan N Herb fries and when I got my meal I had regular fries. When I mentioned it and they took them back they literally just threw some of the seasoning on and brought it back. Meaning a portion of my fries were smothered in the seasoning and the rest had zero seasoning on it. Oh, did I mention they were cold too? Now, a few weeks have passed, it's 10pm, I'm driving home and I haven't had dinner. I decided to go through the drive thru. I ordered a #16 (Chicken Fingers) with the Parmesan N Herb fries and a regular sweet tea. I got to the window, was handed a drink and asked if I could pull forward to wait for my meal. I did, and when I tasted my drink it was unsweet tea (by the way-my receipt said sweet tea so I know they heard me correctly). There were no cars behind me, so I backed up to the window and once I finally got someone's attention, told them it was wrong. They took it and I waited about 5 more minutes while they "fixed" my drink and handed it to me with my food. Well, as soon as I got my drink, I tasted it and it was terrible! Did you know that sugar granules don't dissolve in cold drinks? They had literally taken the unsweet tea and thrown a bunch of sugar packets in it. I got a mouthful of sugar when I took my first sip. It was disgusting. I pulled into a parking spot, went inside, and literally asked if they just threw sugar in unsweet tea. I said I would take something else if they didn't have sweet tea ready. Without answering me, they took my tea and while "fixing it" the staff giggled and continuously looked at me (we all know when someone is talking about us). Did I mention the manager was standing right there and did NOTHING when he saw that I was obviously a upset, dissatisfied customer? When I got it back it, they had obviously put some simple syrup in it or something and put WAY too much. It was like drinking pure sugar. I was so pissed off I just left. I knew if I went back in I would have caused a scene because I would have gone off on them. I couldn't drink any more of the drink and just threw it away when I got home. I don't live far enough away for my food to get cold on the drive, so I expected my food to still be warm when I got home. Well, I get home and my fries are cold as if they have been sitting out on a counter for 4 hours. At that point I called the store, asked to speak to the manager, and complained about my service. He took my name and told me they would cover a regular shake, a large drink of my choice and a large fry with the seasoning upgrade on them. I honestly wish I could say that redeemed them but after that all that I really just wanted my money back. I will give the upgrades to my friends and family when they are with me because I don't ever want to give that place my money again. Honestly, the WORST customer service. Don't waste your time, money, or breath trying to deal with this place.
(1)Zuleyma A.
Our waitress took a her long time to acknowledge us after we were seated. The place wasn't that busy.
(1)Cicely A.
The cashier had a really hard time taking our order and when we finally got it it was incorrect. When one of the workers "fixed" it he just took my shake to the back and threw Oreos on top to make it seem like a cookies and cream shake. In the end, it was honestly just a glorified vanilla shake. Don't waste your time and go to Portillo's - much better service and food!
(1)Jimmy H.
Alright so my coworker and i came in here at 320. It took them like 30 mins to get our drink order. If you have an hour lunch i do not reccommend. The service sucks but the food is great. I get better customer service at walmart.
(1)Kara S.
I absolutely love this Steak 'N Shake. I have never had a problem with my order, and the staff is THE GREATEST. Everyone working the day shift seems pretty friendly, but I usually come LATE NIGHT. The Hispanic guy (who has worked there awhile now-might be the manager...unsure) working late night is one the coolest people. He's very attentive and very personable. The food is good for a Steak 'N Shake. You get what you pay for, and then some. My favorite items include: THE GARLIC STEAKBURGER!!, the regular steakburger with cheese, the chicken tender meal, and the turtle milkshake.
(5)Tony C.
Went there for a business breakfast, there were a total of 3 our 4 customers so it was not a busy time by any means. I went to wash my hands and the bathroom was so nasty that I just walked out of there and took my business partner across the street to iHop. The toilet was worst than most gas stations and had pieces of shit all over the rim. This is a restaurant! I don't care how good the food is if i can't even wash my hands in a clean bathroom. I will never go back to Steak and Shake... clean up your act (LITERALLY), our you will lose more customers.
(1)Avinash K.
What can I say.. This one is the nearest to my place but it's nothing special.. The person who was taking care of us - really just wanted US to get out soon.. Didnt give us time to think, it was like *woosh* "what do you need" ?? (every 5 mins). cleaned up everything soon as well.. But food was pretty good..
(3)Joey B.
I have no clue why the reviews for this location are so low! This is a step up from most Steak N Shake locations. Atmosphere: It is Steak N Shake! They literally all look the same. The consistency is actually quite impressive when it comes to theme. It is a mix of 1950's Diner and an 1950's Ice Cream Shop. Steak N Shakes are usually comfortable to chill out long into the night. This chain is popular with the nocturnal college kids. This location has been consistently clean all four times I have been here. Food: Not really a fan of Steak N Shake food to be completely honest. But my food came out Fresh. Some locations have overly greasy burgers or oily fries, but not this one. Now Milkshakes at Steak N Shake are pretty consistent. They are either kinda Flat or Just Right. This location tends to make them the perfect thickness and does well blending flavors. Service: I have consistently gotten fast and friendly service at this location. My favorite server is a Burly man by the name of Lavonte. He has made us laugh out loud on multiple occasions and works really hard when he has to serve multiple tables. It is a real pleasure when we drop by his night shifts. I wholeheartedly disagree with all of the One and Two Star reviews for this location. I hope this location gets some love because I know it is one of the better locations!
(4)Sally P.
I would seriously give it NO STARS!!!!!! This steak and shake on Randall rd is HORRIFIC!!! I went with my family a couple months ago and the waitress never served us our drinks! Then I went again tonight with my family because I thought let's give this another shot this time around the young lady sat us and said your server will be with you shortly. The restaurant was not crowded, we waited and waited while all the servers were busy clowning around laughing and Chatting away. While my kids are there hungry and I had to be at work in a few hours. There was no excuse for the long wait so my family and I got up and left. We went to Applebee's and the service and staff there made us feel welcomed and the service was quick and so much better then the immature service at the Steak 'n Shake.
(1)Michael H.
I've only been here once. I had just finished my last final at ECC one morning and since it seemed early enough, I went here to try their breakfast. With the way I felt that morning, I needed something that would fill me up. I saw one of their skillet options and I thought, okay, let's try that. They made it so quickly I was surprised it didn't take long to cook. The skillet also came with a side of pancakes. Not even halfway through my meal, I was getting a little full. I liked what I chose. I didn't get a shake that morning, but the food was worth it. The waitresses were real nice that day. Must be tough working at a place that's open 24/7. Props to them. If I'm ever in the area again, I'll remind myself or my friends to stop by here.
(4)Joshua B.
We went to Steak and Shake on Sunday. The food was good, and the service was alright. I did have a couple complaints. The floor was very dirty, and we had to wait several minutes to pay before we could leave. The shakes make most things worth it, but they could do a little better with the cleanliness.
(4)Alice S.
I don't get all the Hate here. I have pretty much loved the food and service here. My breakfasts are consistent and tasty. If you all have issues with the food, service, bathrooms, etc, be an adult and approach the management kindly.
(4)Randy b.
Went here for lunch and we never got seated the employees ignored us so we left will not be going back I wouldn't recommend this steak and shake .
(1)M P.
It's a Steak 'N Shake...so you think, why not? HAHAHA...that was your first mistake. Your second was actually walking in the door. Being a chain restaurant, I don't expect much....but I do expect the waitresses to actually care about their job. We went on a weekend and were seated right away....at a table that was dirty. Of course by this time, the girl who sat us was gone and along with everyone else. So I ended up having to clean the table off. Eventually the girl who sat us came back and said she was our waitress. She took our order and came back with the non shake drinks right away. The shake didn't show up until AFTER our meal was served and only when it was asked about. There were 3 waitresses working that day and only 1 was attentive to her tables. Our waitress and another one just seemed so laizze-faire about everything. We sat for an extra 15 minutes AFTER we were done with our food to get our check because no waitress to be seen. People who came in after us, and were served by the 1 waitress who did her job, left before we even got our check. And we're not slow eaters. Food wise....eh...it was fine. Nothing super special. The fries were a bit soggy and burnt. But overall it was what we expected.
(2)Rachel D.
Seems like the service & staff at the location just goes downhill every year. I went in for a carry out order that I placed at the register. My order was a steakburger meal which comes with fries and a drink. I ordered grilled onion, mustard, lettuce & pickle on my burger, I ordered the unstweened ice tea. I do not live that far from here, by the time I came home my fries were ice cold and my burger was not that warm either. I had to microwave my fries and they are really skinny fries so they all stuck together, I had to microwave my burger as well, which my made the bun really soggy. This location is directly across the street from both a Burger King & A McDonald's, I have ordered food from both of those locations thru the drive-thru and the distance is the same and my food is never ice cold when I bring it home. This makes me think that the food was not that hot when it was given to me at the restaurant. The person cooking the food did not seem like he wanted to be working there and doing the cooking I know this is fast food junk but it should be served warm/hot..
(2)Pradeepa K.
Regular one in terms of food. We went little late in night and the service was horrible.
(2)Carl F.
I'm starting to think that Steak N Shake is starting to slip down hill some. There was a time when the service at "all" their locations was really good and the quality of the food was also good. The service here is not as bad as the one in Gurnee, but not too far off in providing substandard service. It's not like the menu here is extensive or difficult, just simple, greasy, comfort foods. Yet, it seems the wait staff make the ordering process complex. For me, the quality of the food seems to have done down a notch and certainly the cooks do not take any pride whatsoever of the product they toss onto the plate. I'll still come here on account that I love their shakes... this is one thing which is still going strong for Steam N Shake.
(2)Dave L.
I was "served by" Tawnee, who is rude from the start. She should be out of the service business.
(1)Chris M.
When I sat down for lunch here today, I realized that I had not been to a Steak n' Shake for about 2 years.I could eat a few of their Frisco Burgers and some three way chili but after that it's just so-so. Service was bad. She was a nice enough girl but it took forever to take our order, longer to get it and even lonnnnnnnger to get our check.Tried waving her down for a good 10 minutes after we were done. Finally had to call over a different server who told our server that we were waiting for our bill. She still couldn't bring it to us so she had someone else do it. Strange. I told the manager this and she took off one of our drinks (2.99). I told her that it wasn't necessary, just trying to drive the point home that she needs to better train the waitstaff (at least this one girl). Probably be another two years before I go again.
(2)Tom M.
Ordered shakes for the kids and then got to listen to the staff argue as to who had to make them. Unprofessional and slow staff makes it hard to find a reason to come back.
(1)Kaye D.
It seemed like there was only 1 server working on all the tables when we ate here last time. Because of that, I think service suffered a little bit. It's your usual Steak N Shake. Food was as expected.
(3)Rachel A.
My husband and I go to this steak-n-shake sometimes because we met there when we were teenagers. We're not huge fans of this restaurant because the service is ridiculously slow. We mainly go there just for memories. Their shakes are really good and especially good at happy hour!
(2)Marni M.
Saturday afternoon. Was quite busy but were seated quickly. After that the visit went downhill quickly. Took forever to take our order, then to get our beverages. Food service was slow and my food was brought out when my husband was almost done with his meal. The shake was good but I don't think I'll be returning. This was quite literally the worst Steak 'n Shake I've eaten at.
(2)Jenny z.
I hit this Steak n' Shake when I'm on one of my sin runs (booze and smokes, but you can add groceries to that list with the new and improved Cook County Taxes) out to Elgin. If I wasn't such a sucker for Steak n' Shake, it's unlikely that I would have come here more than once, however, as it's one of the most inconsistent locations I've been too. It's very clean, as all SNS stores are, and the friendly staff is very quick to greet and seat you. Food comes quickly and is reasonably priced. My problem with this SNS is that a) the staff is badly trained, and b) the food is hit and miss. Recently, I was here and I asked for the exact same thing I've been ordering for over 20 years - a single Steakburger Platter with chili, fries, a side of cheese sauce, and a coke. They've recently changed the language from "platter" to something like "meal," and the waitress was incapable of taking my order until I used the new corporate verbiage. Then she asked me if I wanted a single or a double or a triple, with or without cheese, over and over as she kept forgetting the answers. I'm not asking for miracles here and I realize that this is not an upscale restaurant, but still - I've been placing this very same order for years and have never had any trouble at all getting it placed correctly on the first try. This is not an isolated incident, I feel as if I need to write my order out myself each time I sit down as I have gotten the wrong food here on several occasions. The food is a bit inconsistent too - fries tend to be soggy, chili has an odd texture, cheese sauce is often served cold, burgers aren't smashed enough on the grill so they are a funny size and lack the crisp edges a SNS burger usually has, cokes are watery, etc. When they get it right, it's as good as SNS always is, but they really do have trouble hitting the mark on a regular basis here. Dying for SNS and in the neighborhood? Sure, go right ahead, the staff may be hapless, but they are very friendly. Have some time on your hands? Go hit the one in Evanston or, better yet, head to Bloomington, IL where they always get it right.
(3)John D.
Greasy food and fair to poor service. I do hear the shakes are good, but haven't tried them.
(2)