A few years ago I had an *awful* experience with the delivery service here (much like what some fellow Yelpers have described) and vowed never to patronize them again...until, that is, I had a hankering the other day and decided to break down and give it another chance. I know, I know, what about principles?! Well, I ate them. And they were delicious. Surprisingly, service was indeed "freaky fast". I am a few blocks away and got my order in under 15 minutes. Plus, the sandwich was just as ordered (and as tasty as my dreams). BUT what made it such an over-the-top experience was when the delivery guy who came to my door noticed a large box out on my porch and offered to bring it in for me. How sweet was that?! I politely declined, but was really struck how considerate that was. JJs for the comeback!
(5)
Renee S.
Ya know, I've re-written this review a few times because I hate to jump to conclusions and I really hate to leave bad reviews on here, but this blew my mind so much that I really needed to document it. This Jimmy John's is right around the corner from my house. I just went for a walk around the neighborhood and saw one of the employees smoking weed on his walk to work. I confronted him about it in the parking lot (Walgreens parking lot, as he was entering the Jimmy John's back entrance) and told him that it probably wasn't such a good idea to smoke pot in broad daylight AND to do it before going to work, but what the hell do I know. He gave me attitude and I quickly backed off. I did put a call in to JJ's corporate headquarters because if they are stoned while at work who the hell knows how clean the kitchen it- seriously. I will never step foot in this place or order delivery from them again. It's no wonder they are always so passive and unfriendly in there. I have definitely gone in and had the cashier not say one word to me, all the while wearing sunglasses indoors. Cool.
(1)
Mary T.
I have been in here quite a bit over the last few years. They are too cool to perform customer service tasks you would normally expect: smile, say thank you, etc. Today, while we ate, a man who worked here was blowing up the tires of his bike which was propped against the front counter. They seem to be clueless about making customers feel welcome. I usually see at least one of them wheeling a bike either in and out of the store when I am here. I wonder if their shifts are incredibly short and therefore they make very little money. Even so, they will still need customer service skills when they get their dream jobs in the bike shop next door. Oh, the sandwiches are fine.
(2)
August B.
I come here once in a while because i lack more creative ideas for weekend lunch. I don't care if people want to ride their bike in the store...I'd call it a perk and it sucks to have your bike stolen when you make nothing an hour. The food is what it is. I wouldn't take my mom here for mother's day but i would come here on a boring sunday where i don't know what i want. Politically Jimmy John is a fuck stick that hates America and safaris, thus the two stars.
(2)
Lindsey B.
I'll give this place 1 star for getting my order right 99.9% of the time and for great food, but other than that I don't have much nice to add. I get it, you're bike messengers who couldn't get that gig so you're bitter. I get it, you don't see yourself making sandwiches all your life, but you could still be friendly AND cool. Imagine that! It's like those ford commercials, "great mpg and foot activated gate lift". Nice AND cool. You CAN do both. So rude.
(1)
Vegetarian V.
first of all, i dont think jimmy johns has good food. their veggie sandwhich totally sucks and has ZERO TASTE. as for the service, we walked in and weren't greeted. the hipster with the dumb look on his face took our orders. i thanked him. he said nothing. then my boyfriend said thanks too, and the guy just looked at us. wow. i actually called later to speak to the manager about the shitty service but she was busy.
(1)
Lisa B.
I hate to do this since I looooove JJ's sandwiches........this particular location needs to get their stuff together. Joke is on me for giving it another chance today, since the last time I ordered I vowed it would be my last. When the delivery guy was walking out, he looked at the receipt and said, "oh gee! TWO dollars!" sarcastically regarding the tip I have him. $2 tip for a $7 sandwich isn't enough? How much did he expect?? What a dick. I've had 3 orders screwed up - once I got mayo when I asked for it without, another time received the completely wrong sandwich (I'm a vegetarian and got some meaty sandwich - they did deliver the corrected order with a cookie, which was nice), and today, I ordered and paid for extra avocado, and instead got none. I paid in cash and had it delivered, so no point in calling and having someone bike over to give me $1.25. Never again.
(1)
Charlotte J.
Wow. I can't believe the negative reviews. I am a Jimmy John's fan. I know some places are better than others. This place is great. They always get my delivery correct, and fast. And they are super friendly.
(4)
Pam D.
I do not like the bread they use. It is very chewy. Having said that, I did stop in the other day while I was waiting for mom to finish up at the dentist. I broke down and ordered a sandwich. I regretted it almost immediately when I realized that the drive home would take me right past Nhu Lan, where I could get a truly delicious sandwich for half the price. The sub sandwich was ok, but like I stated, the bread sucks. The service was indifferent. I doubt I will be back. A few blocks away is sandwich paradise, where the bread is crispy and the ingredients are fresh.
(2)
Cal F.
If I had read all these negatives reviews, I probably wouldn't have gone here .... but for simply the sandwich (not the locations, service, cost, etc since I didn't pay attention) ..... I would rate Jimmy John's high! I ate a Pepe sandwich (mayo, lettuce, tomato, turkey). It was VERY simple food, but I was so hungry so this tasted amazing. I could have eaten three more right after .... it was really good. Sometimes you just need a normal sandwich while traveling, and this hit the spot!
(4)
Kathryn R.
I always order online for delivery. Very convenient. The order had always been correct except once when they forgot to include chips. I called and they credited my account and apologized profusely. The quality is always as expected. No surprises. No, it's not the best sandwiches in the world, but they're fast and convenient and I appreciate that when I'm rushed for dinner at work. I'm a fan of the Beach club and salt and vinegar chips.
(5)
Kara O.
I order online from this place, and they always get it right, even when I specify EZ lettuce! The people that deliver to me in under ten minutes are always really really nice!
(5)
Amber F.
Yup another one of those, I waited almost an hour for ONE sandwich reviews... 40min for one $^&*@#! sandwich, I think not! Maybe the Old Town JJ location (near my place of work) has me spoiled.. but this was just ridiculous. I'm home for the weekend and this was my first order for delivery at this location. They are typically fast when I go IN and order, and with their slogan and this 91 degree weather I thought hey why don't I just order delivery. Just for reference I'm at Hamilton and Lawrence... which is what? 3 or 4 streets over? I ordered at 1:20 and decided to hang out on the porch so the delivery guy didn't have to haul up flight of stairs to my apartment.. after waiting, and waiting I was JUST about to say screw it, it's almost 2pm and I'm heading back up to figure out my other lunch options. Sure enough, 1:59 a guy approaches with nothing to say or no reason to share why it took this long. I didn't ask, just paid, begrudgingly.. and headed on my way. I understand there are other people ordering and whatnot, but c'mon.. a sandwich.. I've ordered from the Old Town location on weekdays while at work, at a prime lunch time several times with a very "freaky" fast under 10min delivery. Not sure if it is the 40min wait (which I would gladly wait on for a typical chinese or pizza delivery, but NOT a sandwich!) or the fact that I hadn't eaten anything all day and I was quite famished, but man.. should've just walked my ass over there.
(1)
LadyBird X.
While it's true that Jimmy John's sandwiches don't deserve the adjective "gourmet", they really are incredibly fast. Every time I've visited this location I've had a sandwich in my hands within 5 seconds of ordering. That's unprecedented! The sandwiches aren't mind-blowing but they always look and taste pretty fresh, which is more than I can say for Subway or Potbelly's (frankly, I've never understood this city's obsession with Potbelly's, it's truly subpar food). Anyway, for a fast food sandwich joint I consider Jimmy John's to be one of the better options in the city. P.S. I've ordered delivery from here twice (I was really really craving a sandwich and feeling shamefully lazy). It arrived within 30 minutes, no problems. But really who orders Jimmy John's delivery?
(3)
Nikki K.
I'm giving them five stars because they're freaky fast. Eric delivered one order of mine (a driveable distance) in like, 2 minutes. When they've forgotten my pickles/cookies, they've delivered them immediately. Highly recommend for delivery. The sandwiches are far from gourmet, but if you watch the mayo, cheese, and avocado you can eat a reasonably priced lunch that is also relatively healthy. Also, purchasing their day old bread is dirt cheap and it makes great homemade croutons!
(5)
Bee G.
Terrible service. Was told I couldn't add cheese to my sandwich after I had ordered.... even though I was ready to pay for the addition. Was told to "remember next time". Today around 2:00 pm. I'll never go back.
(1)
carolyn h.
I think their sandwiches are the same as any other Jimmy Johns. I'm not going to review the food, rather the service. I've gone in their many times and the staff is always hanging out at one of the tables goofing off, eating food and just chilling. When they get up to take my order it's as if they are too cool for school. They operate in slow motion, everything is done as if they are trying to set a record for the longest it can take someone to make a sandwich. They've gotten my order wrong multiple times which is annoying, especially because every time it happens they aren't even close to busy. So the 1 star is warranted by the fact that I ordered a sandwich from them for delivery today. I live a block and a half from em. I ordered it instead of picking it up because I'm running around packing to catch a flight. So far I've been waiting for 60 minutes and still no sandwich. When I called and asked to speak to the manager, he told me the delivery person should be here in the next 10 minutes. When I told him that an hour for a sandwich is a little ridiculous, his response was "well, other people order sandwiches, what do you want me to do". That's definitely not the way to speak to a customer. I told him that I won't be ordering any more sandwiches from them anymore. This place blows. Update: My order finally came after waiting an 1:10 minutes. I sit down and guess what? It's missing the cheese that I requested (and payed extra for). Yeh, this place REALLY blows
(1)
WIndy City X.
Solid Jimmy Johns! Clean, friendly, and Freaky Fast all the time!
(5)
Valerie S.
I order from this place about once a week sometimes it seems. And I've been ordering from them for about 2 years now. They are very fast...and treat me very well ..like a prime customer. Once in great while...yes they will forget something. But they never screw up my sandwich. And if you call, they send someone to replace the missing item. I can appreciate this kind of service - and I order from Costellos and Potbellys as well. They are all sandwich shops,,,but sometimes having them recognize you is nice. AND if you tip well - you might just become one of their favorite customers..lol I can appreciate someone riding their bike like a madman or woman to deliver me my yummy sandwich in such a short amount of time.
(4)
Jason H.
Subs so slow you'll freak! Honestly... I don't know how they can advertise themselves as being the delivery experts or whatever when it takes them over an hour to deliver a sandwich.
(2)
Zoe A.
Pretty basic review for a pretty basic place. CONS: *jimmy john's - not super fast. I could possibly get a steak dinner delivered in the same amount of time. *Just spent $8.50 on a sandwich, delivery, and tip PROS: *that sandwich was good *all of their other sandwiches are good *subs delivered *alfalfa sprouts
(3)
Patrick J.
Came here on a saturday at 10:56am and they wouldn't let me in to get a sandwich. I figured they opened at 11am. I was thinking, c'mon, it's 4 minutes till you officially open. A guy a couple minutes later walked up to the door and they let him in. turned out he worked there, but all he did was go to a table and roll up a cigarette. Thanks for the service guys on Lawrence.. I went tothe Jimmy John's on Foster and they were 100% hospitable. They opened at 10:30am. Everybody should go there instead!
(1)
Matt m.
Two years after my initial review of this Jimmy Johns, I'm rewriting it. Originally I wasn't favorable of this location, but now after the past six months, things have changed. One specific criteria I have for Jimmy Johns is how fresh the bread is during off-hours. This Jimmy Johns comes through with fresh bread during all their hours. The employees there are nice. It always makes me curious how they can have more than two people working there when this location is not busy. But I take that as a good sign that they have people keeping things clean and fresh. So this location is now a good Jimmy Johns location. And side note, I never ordered their #13 veggie sandwich, until tonight. It's actually really good. They even put the guacamole in between each slice of cheese. Nice attention to detail.
(3)
lauren p.
I'm not a huge fan of Jimmy John's in general. I know this may be blasphemy, but I actually really hate the french bread. It's way too chewy. However, on a day like today, when I'm alone at work so I can't leave, I'm starving because the boyfriend left me with no milk this morning, and I have $10 in my wallet, it seemed like a good idea. For some reason, I went with the Italian sub. It sounded so good. . . but man, it was like eating a lard sandwich. I mean, I know that salami is fatty, but seriously, this sandwich was practically squishing when I bit into it. Add the bag of chips I wolfed down, and I'm looking at approximately 1250 calories, just for lunch. Good thing I skipped breakfast! Here's what I do like about JJ: - the chips are yummy - the delivery guy is very nice - the Unwich- any sandwich on lettuce instead of bread. Since I hate the bread I usually go for this option. It makes for a much lighter sandwich, kind of a cross between a salad and a burrito. Of course today, in my bacchanalian gorge-fest, I had the bread. Sigh. I'll be paying for it the rest of the day. I still heart Potbelly's way more.
(2)
Tracy K.
This location seems to have more difficulty accurately filling an order than the other locations I visit. The few times where I have come in to order a sandwich, taken it home, started to eat and realized they screwed it up, they were nice enough to deliver me a new, correct sandwich after I call to complain about it, but its still a hassle. Now I know that I need to watch the sandwich maker like a hawk or check my sandwich before I leave. But really, it'd be nice if they could just read my ticket instead of making the sandwich as the menu describes it. Some of the employees here are friendly, but there are also a few who seem too busy acting cool to be bothered by someone wanting to place an order. When I want Jimmy John's, I'd rather go to a different location. But if I am in the area, they'll get the job done.
(3)
Robert F.
Robert F Theatre presents "The Usual" (ACT 1 - the scene opens in a Jimmy Johns shop with loud, edgy-side-of-pop music) JJ Employee: (lips moving but only music audible) Me: WHAT? JJ Employee: We--m-- to---immy---ons, can I take y--- -er? Me: Hunter's Club please! JJ Employee: WHAT? Me: (leaning in) Uh... Hunter's Club please. JJ Employee: (hand cupping ear) Hunter's Club? Me: Yes! Please! (first intermission... ACT 2) JJ Employee: Number 10? JJ Employee: (pause) Number 10?! JJ Employee: (frustrated look, pause) NUMBER 10?!!? JJ Employee: (exascerbated) YO! Who ordered the Hunter Club? Me: Oh... I ordered the Hunter's club! JJ Employee: What?! Me: (yelling) I ordered the Hunter's club! JJ Employee: Oh... I was calling out #10 dude. Sammich is right here. The sandwhiches are awesome, but if they'd take the volume down a couple hundred decibels and decide if they're going to announce orders by number or name, it would be a much more satisfying fast food experience.
(3)
colleen p.
All Jimmy John's are not the same! I don't think I've *ever* had a good sub at this location. They tend to skimp on the ingredients, the quality is sub-par, and on several occasions, the lettuce was actually dirty and old. The straw that broke the camel's back was when they put tons of mayo on my #12 when I requested it be left off. Nasty! I prefer to drive the extra distance to the JJ at 5109 N. Clark. Now *they* know how to make a tasty sandwich!
(1)
Caley R.
I'm not a big Jimmy Johns fan to begin with, I think other sub shops are far superior. They seem to get confused quite easily if you ask them to add or remove a veggie or condiment. But these guys really are FREAKY FAST. They delivered in less than 15 minutes.
(2)
Jen N.
Same great sandwich I've had at other JJ's, love the #6 vegetarian- guac layered between provalone, sprouts, cucumbers, tomatoes, and I really like JJ's bread. I am not a fan of the toasted sub, I like mine cold like a sandwich is supposed to be. Subway can't beat this!! Wheat french bread, nope! Once in a while a little white bread won't hurtcha. There is wheat bread but it's normal bread slices. BTW, I don't really know what the "gourmet" means in the name, I would not call it gourmet, it's a regular sandwich, just with good ingredients. Love it!
(5)
Dominic R.
Sometimes you aren't in the mood for a "toasted" sandwich and just want a regular sandwich. In that case I go to Jimmy John's. never really had a bad experience here before..........sandwiches have always been good with friendly staff.......but sometimes...you walk in and they are rockin' out with the stereo! wow! Guys, turn it down a few notches please........other than that.....nice place, good location...good food.
(3)
Sarah K.
Jimmy John's is Jimmy John's. The sandwiches don't change. The shop seems too big and quiet, so the ambiance leaves something to be desired. This location has the cutest guys that work there, though, so pretty much worth it.
(3)
Ian W.
Jimmy John's can be addictive, but the main reason I go there is SPEED. Most of the franchises I've visited are amazingly fast and I really appreciate that, and as such I choose JJ's most often when I'm in a hurry. NOT THIS LOCATION!!! I've visited twice, with different staff working both times, and the first time my sandwich took forever but I wasn't in a rush. The second time, I ran in on my way to a gig - I had to eat something before playing for 2.5 hours and I was in a hurry. The cashier took forever with the customer in front of me, then I was told to "hold on" while the manager showed the new guy something on the register. One of them could have at least asked me for my order, gotten started on making it, OR waited til AFTER they took my order as there was no one in line in behind me. So not only did it take them several minutes to take my order (and then a nice, leisurely sandwich build), but no one was particularly friendly or engaging. I worked at Starbucks for 4 years and always made friendly service and speed top priorities, and to tell the truth it makes the day go by faster when you put a little effort in. So sorry, JJ's on Lawrence, I won't be back - there's a Subway and an increasingly sad Potbelly right down the street.
(1)
Shane H.
I always like JJ's for some food. When reviewing a chain, I try to not take into account the common aspects in all stores. I focus more on the service, presentation and cleanliness of the location. And this JJ's is right up there. The servers were nice and friendly. Even after my order change halfway through. The place was clean. Music wasn't too loud. Bathroom could have been a bit more presentable.
(4)
Johanna C.
I like this JImmy John's location better than most. The staff is very friendly and quick at preparing your sandwich. Their sandwiches always taste better than some of the other locations I've been to. The thing I like about this location is that they have condiments out for you to grab as you please. The seating is decent and there is usually almost always metered parking outside.
(3)
Sir ..
Jimmy John's is another new Hip Sub/Sandwich place, similar to Subway just a bit more trendy. They have a decent selection of subs and sandwiches and the quality is pretty good. The dcor is nothing special again following suit with other similar sandwich places. Sating is acceptable. Pros: Good Selection of food, Quick Cons: Loud Music, a bit pricy Cost: $$ of 5 Overall Rating: 3.5 of 5 Recommendation: Recommended
(4)
Neil A.
Shane and I went here before we went to the comic book store. I hadn't had Jimmy Johns in about 6 months before coming here and I remembered why I missed it so much after the first bite of my #1 Pepe. We went in at around 7 on a Wednesday night and this place was quiet, quick and friendly. Clean, plenty of space. Conveniently across the street from the heart of Lincoln Square.
Takes Reservations : No Delivery : Yes Take-out : Yes Accepts Credit Cards : Yes Good For : Lunch Parking : Street Bike Parking : Yes Wheelchair Accessible : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Very Loud Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : No Caters : Yes
Amanda W.
A few years ago I had an *awful* experience with the delivery service here (much like what some fellow Yelpers have described) and vowed never to patronize them again...until, that is, I had a hankering the other day and decided to break down and give it another chance. I know, I know, what about principles?! Well, I ate them. And they were delicious. Surprisingly, service was indeed "freaky fast". I am a few blocks away and got my order in under 15 minutes. Plus, the sandwich was just as ordered (and as tasty as my dreams). BUT what made it such an over-the-top experience was when the delivery guy who came to my door noticed a large box out on my porch and offered to bring it in for me. How sweet was that?! I politely declined, but was really struck how considerate that was. JJs for the comeback!
(5)Renee S.
Ya know, I've re-written this review a few times because I hate to jump to conclusions and I really hate to leave bad reviews on here, but this blew my mind so much that I really needed to document it. This Jimmy John's is right around the corner from my house. I just went for a walk around the neighborhood and saw one of the employees smoking weed on his walk to work. I confronted him about it in the parking lot (Walgreens parking lot, as he was entering the Jimmy John's back entrance) and told him that it probably wasn't such a good idea to smoke pot in broad daylight AND to do it before going to work, but what the hell do I know. He gave me attitude and I quickly backed off. I did put a call in to JJ's corporate headquarters because if they are stoned while at work who the hell knows how clean the kitchen it- seriously. I will never step foot in this place or order delivery from them again. It's no wonder they are always so passive and unfriendly in there. I have definitely gone in and had the cashier not say one word to me, all the while wearing sunglasses indoors. Cool.
(1)Mary T.
I have been in here quite a bit over the last few years. They are too cool to perform customer service tasks you would normally expect: smile, say thank you, etc. Today, while we ate, a man who worked here was blowing up the tires of his bike which was propped against the front counter. They seem to be clueless about making customers feel welcome. I usually see at least one of them wheeling a bike either in and out of the store when I am here. I wonder if their shifts are incredibly short and therefore they make very little money. Even so, they will still need customer service skills when they get their dream jobs in the bike shop next door. Oh, the sandwiches are fine.
(2)August B.
I come here once in a while because i lack more creative ideas for weekend lunch. I don't care if people want to ride their bike in the store...I'd call it a perk and it sucks to have your bike stolen when you make nothing an hour. The food is what it is. I wouldn't take my mom here for mother's day but i would come here on a boring sunday where i don't know what i want. Politically Jimmy John is a fuck stick that hates America and safaris, thus the two stars.
(2)Lindsey B.
I'll give this place 1 star for getting my order right 99.9% of the time and for great food, but other than that I don't have much nice to add. I get it, you're bike messengers who couldn't get that gig so you're bitter. I get it, you don't see yourself making sandwiches all your life, but you could still be friendly AND cool. Imagine that! It's like those ford commercials, "great mpg and foot activated gate lift". Nice AND cool. You CAN do both. So rude.
(1)Vegetarian V.
first of all, i dont think jimmy johns has good food. their veggie sandwhich totally sucks and has ZERO TASTE. as for the service, we walked in and weren't greeted. the hipster with the dumb look on his face took our orders. i thanked him. he said nothing. then my boyfriend said thanks too, and the guy just looked at us. wow. i actually called later to speak to the manager about the shitty service but she was busy.
(1)Lisa B.
I hate to do this since I looooove JJ's sandwiches........this particular location needs to get their stuff together. Joke is on me for giving it another chance today, since the last time I ordered I vowed it would be my last. When the delivery guy was walking out, he looked at the receipt and said, "oh gee! TWO dollars!" sarcastically regarding the tip I have him. $2 tip for a $7 sandwich isn't enough? How much did he expect?? What a dick. I've had 3 orders screwed up - once I got mayo when I asked for it without, another time received the completely wrong sandwich (I'm a vegetarian and got some meaty sandwich - they did deliver the corrected order with a cookie, which was nice), and today, I ordered and paid for extra avocado, and instead got none. I paid in cash and had it delivered, so no point in calling and having someone bike over to give me $1.25. Never again.
(1)Charlotte J.
Wow. I can't believe the negative reviews. I am a Jimmy John's fan. I know some places are better than others. This place is great. They always get my delivery correct, and fast. And they are super friendly.
(4)Pam D.
I do not like the bread they use. It is very chewy. Having said that, I did stop in the other day while I was waiting for mom to finish up at the dentist. I broke down and ordered a sandwich. I regretted it almost immediately when I realized that the drive home would take me right past Nhu Lan, where I could get a truly delicious sandwich for half the price. The sub sandwich was ok, but like I stated, the bread sucks. The service was indifferent. I doubt I will be back. A few blocks away is sandwich paradise, where the bread is crispy and the ingredients are fresh.
(2)Cal F.
If I had read all these negatives reviews, I probably wouldn't have gone here .... but for simply the sandwich (not the locations, service, cost, etc since I didn't pay attention) ..... I would rate Jimmy John's high! I ate a Pepe sandwich (mayo, lettuce, tomato, turkey). It was VERY simple food, but I was so hungry so this tasted amazing. I could have eaten three more right after .... it was really good. Sometimes you just need a normal sandwich while traveling, and this hit the spot!
(4)Kathryn R.
I always order online for delivery. Very convenient. The order had always been correct except once when they forgot to include chips. I called and they credited my account and apologized profusely. The quality is always as expected. No surprises. No, it's not the best sandwiches in the world, but they're fast and convenient and I appreciate that when I'm rushed for dinner at work. I'm a fan of the Beach club and salt and vinegar chips.
(5)Kara O.
I order online from this place, and they always get it right, even when I specify EZ lettuce! The people that deliver to me in under ten minutes are always really really nice!
(5)Amber F.
Yup another one of those, I waited almost an hour for ONE sandwich reviews... 40min for one $^&*@#! sandwich, I think not! Maybe the Old Town JJ location (near my place of work) has me spoiled.. but this was just ridiculous. I'm home for the weekend and this was my first order for delivery at this location. They are typically fast when I go IN and order, and with their slogan and this 91 degree weather I thought hey why don't I just order delivery. Just for reference I'm at Hamilton and Lawrence... which is what? 3 or 4 streets over? I ordered at 1:20 and decided to hang out on the porch so the delivery guy didn't have to haul up flight of stairs to my apartment.. after waiting, and waiting I was JUST about to say screw it, it's almost 2pm and I'm heading back up to figure out my other lunch options. Sure enough, 1:59 a guy approaches with nothing to say or no reason to share why it took this long. I didn't ask, just paid, begrudgingly.. and headed on my way. I understand there are other people ordering and whatnot, but c'mon.. a sandwich.. I've ordered from the Old Town location on weekdays while at work, at a prime lunch time several times with a very "freaky" fast under 10min delivery. Not sure if it is the 40min wait (which I would gladly wait on for a typical chinese or pizza delivery, but NOT a sandwich!) or the fact that I hadn't eaten anything all day and I was quite famished, but man.. should've just walked my ass over there.
(1)LadyBird X.
While it's true that Jimmy John's sandwiches don't deserve the adjective "gourmet", they really are incredibly fast. Every time I've visited this location I've had a sandwich in my hands within 5 seconds of ordering. That's unprecedented! The sandwiches aren't mind-blowing but they always look and taste pretty fresh, which is more than I can say for Subway or Potbelly's (frankly, I've never understood this city's obsession with Potbelly's, it's truly subpar food). Anyway, for a fast food sandwich joint I consider Jimmy John's to be one of the better options in the city. P.S. I've ordered delivery from here twice (I was really really craving a sandwich and feeling shamefully lazy). It arrived within 30 minutes, no problems. But really who orders Jimmy John's delivery?
(3)Nikki K.
I'm giving them five stars because they're freaky fast. Eric delivered one order of mine (a driveable distance) in like, 2 minutes. When they've forgotten my pickles/cookies, they've delivered them immediately. Highly recommend for delivery. The sandwiches are far from gourmet, but if you watch the mayo, cheese, and avocado you can eat a reasonably priced lunch that is also relatively healthy. Also, purchasing their day old bread is dirt cheap and it makes great homemade croutons!
(5)Bee G.
Terrible service. Was told I couldn't add cheese to my sandwich after I had ordered.... even though I was ready to pay for the addition. Was told to "remember next time". Today around 2:00 pm. I'll never go back.
(1)carolyn h.
I think their sandwiches are the same as any other Jimmy Johns. I'm not going to review the food, rather the service. I've gone in their many times and the staff is always hanging out at one of the tables goofing off, eating food and just chilling. When they get up to take my order it's as if they are too cool for school. They operate in slow motion, everything is done as if they are trying to set a record for the longest it can take someone to make a sandwich. They've gotten my order wrong multiple times which is annoying, especially because every time it happens they aren't even close to busy. So the 1 star is warranted by the fact that I ordered a sandwich from them for delivery today. I live a block and a half from em. I ordered it instead of picking it up because I'm running around packing to catch a flight. So far I've been waiting for 60 minutes and still no sandwich. When I called and asked to speak to the manager, he told me the delivery person should be here in the next 10 minutes. When I told him that an hour for a sandwich is a little ridiculous, his response was "well, other people order sandwiches, what do you want me to do". That's definitely not the way to speak to a customer. I told him that I won't be ordering any more sandwiches from them anymore. This place blows. Update: My order finally came after waiting an 1:10 minutes. I sit down and guess what? It's missing the cheese that I requested (and payed extra for). Yeh, this place REALLY blows
(1)WIndy City X.
Solid Jimmy Johns! Clean, friendly, and Freaky Fast all the time!
(5)Valerie S.
I order from this place about once a week sometimes it seems. And I've been ordering from them for about 2 years now. They are very fast...and treat me very well ..like a prime customer. Once in great while...yes they will forget something. But they never screw up my sandwich. And if you call, they send someone to replace the missing item. I can appreciate this kind of service - and I order from Costellos and Potbellys as well. They are all sandwich shops,,,but sometimes having them recognize you is nice. AND if you tip well - you might just become one of their favorite customers..lol I can appreciate someone riding their bike like a madman or woman to deliver me my yummy sandwich in such a short amount of time.
(4)Jason H.
Subs so slow you'll freak! Honestly... I don't know how they can advertise themselves as being the delivery experts or whatever when it takes them over an hour to deliver a sandwich.
(2)Zoe A.
Pretty basic review for a pretty basic place. CONS: *jimmy john's - not super fast. I could possibly get a steak dinner delivered in the same amount of time. *Just spent $8.50 on a sandwich, delivery, and tip PROS: *that sandwich was good *all of their other sandwiches are good *subs delivered *alfalfa sprouts
(3)Patrick J.
Came here on a saturday at 10:56am and they wouldn't let me in to get a sandwich. I figured they opened at 11am. I was thinking, c'mon, it's 4 minutes till you officially open. A guy a couple minutes later walked up to the door and they let him in. turned out he worked there, but all he did was go to a table and roll up a cigarette. Thanks for the service guys on Lawrence.. I went tothe Jimmy John's on Foster and they were 100% hospitable. They opened at 10:30am. Everybody should go there instead!
(1)Matt m.
Two years after my initial review of this Jimmy Johns, I'm rewriting it. Originally I wasn't favorable of this location, but now after the past six months, things have changed. One specific criteria I have for Jimmy Johns is how fresh the bread is during off-hours. This Jimmy Johns comes through with fresh bread during all their hours. The employees there are nice. It always makes me curious how they can have more than two people working there when this location is not busy. But I take that as a good sign that they have people keeping things clean and fresh. So this location is now a good Jimmy Johns location. And side note, I never ordered their #13 veggie sandwich, until tonight. It's actually really good. They even put the guacamole in between each slice of cheese. Nice attention to detail.
(3)lauren p.
I'm not a huge fan of Jimmy John's in general. I know this may be blasphemy, but I actually really hate the french bread. It's way too chewy. However, on a day like today, when I'm alone at work so I can't leave, I'm starving because the boyfriend left me with no milk this morning, and I have $10 in my wallet, it seemed like a good idea. For some reason, I went with the Italian sub. It sounded so good. . . but man, it was like eating a lard sandwich. I mean, I know that salami is fatty, but seriously, this sandwich was practically squishing when I bit into it. Add the bag of chips I wolfed down, and I'm looking at approximately 1250 calories, just for lunch. Good thing I skipped breakfast! Here's what I do like about JJ: - the chips are yummy - the delivery guy is very nice - the Unwich- any sandwich on lettuce instead of bread. Since I hate the bread I usually go for this option. It makes for a much lighter sandwich, kind of a cross between a salad and a burrito. Of course today, in my bacchanalian gorge-fest, I had the bread. Sigh. I'll be paying for it the rest of the day. I still heart Potbelly's way more.
(2)Tracy K.
This location seems to have more difficulty accurately filling an order than the other locations I visit. The few times where I have come in to order a sandwich, taken it home, started to eat and realized they screwed it up, they were nice enough to deliver me a new, correct sandwich after I call to complain about it, but its still a hassle. Now I know that I need to watch the sandwich maker like a hawk or check my sandwich before I leave. But really, it'd be nice if they could just read my ticket instead of making the sandwich as the menu describes it. Some of the employees here are friendly, but there are also a few who seem too busy acting cool to be bothered by someone wanting to place an order. When I want Jimmy John's, I'd rather go to a different location. But if I am in the area, they'll get the job done.
(3)Robert F.
Robert F Theatre presents "The Usual" (ACT 1 - the scene opens in a Jimmy Johns shop with loud, edgy-side-of-pop music) JJ Employee: (lips moving but only music audible) Me: WHAT? JJ Employee: We--m-- to---immy---ons, can I take y--- -er? Me: Hunter's Club please! JJ Employee: WHAT? Me: (leaning in) Uh... Hunter's Club please. JJ Employee: (hand cupping ear) Hunter's Club? Me: Yes! Please! (first intermission... ACT 2) JJ Employee: Number 10? JJ Employee: (pause) Number 10?! JJ Employee: (frustrated look, pause) NUMBER 10?!!? JJ Employee: (exascerbated) YO! Who ordered the Hunter Club? Me: Oh... I ordered the Hunter's club! JJ Employee: What?! Me: (yelling) I ordered the Hunter's club! JJ Employee: Oh... I was calling out #10 dude. Sammich is right here. The sandwhiches are awesome, but if they'd take the volume down a couple hundred decibels and decide if they're going to announce orders by number or name, it would be a much more satisfying fast food experience.
(3)colleen p.
All Jimmy John's are not the same! I don't think I've *ever* had a good sub at this location. They tend to skimp on the ingredients, the quality is sub-par, and on several occasions, the lettuce was actually dirty and old. The straw that broke the camel's back was when they put tons of mayo on my #12 when I requested it be left off. Nasty! I prefer to drive the extra distance to the JJ at 5109 N. Clark. Now *they* know how to make a tasty sandwich!
(1)Caley R.
I'm not a big Jimmy Johns fan to begin with, I think other sub shops are far superior. They seem to get confused quite easily if you ask them to add or remove a veggie or condiment. But these guys really are FREAKY FAST. They delivered in less than 15 minutes.
(2)Jen N.
Same great sandwich I've had at other JJ's, love the #6 vegetarian- guac layered between provalone, sprouts, cucumbers, tomatoes, and I really like JJ's bread. I am not a fan of the toasted sub, I like mine cold like a sandwich is supposed to be. Subway can't beat this!! Wheat french bread, nope! Once in a while a little white bread won't hurtcha. There is wheat bread but it's normal bread slices. BTW, I don't really know what the "gourmet" means in the name, I would not call it gourmet, it's a regular sandwich, just with good ingredients. Love it!
(5)Dominic R.
Sometimes you aren't in the mood for a "toasted" sandwich and just want a regular sandwich. In that case I go to Jimmy John's. never really had a bad experience here before..........sandwiches have always been good with friendly staff.......but sometimes...you walk in and they are rockin' out with the stereo! wow! Guys, turn it down a few notches please........other than that.....nice place, good location...good food.
(3)Sarah K.
Jimmy John's is Jimmy John's. The sandwiches don't change. The shop seems too big and quiet, so the ambiance leaves something to be desired. This location has the cutest guys that work there, though, so pretty much worth it.
(3)Ian W.
Jimmy John's can be addictive, but the main reason I go there is SPEED. Most of the franchises I've visited are amazingly fast and I really appreciate that, and as such I choose JJ's most often when I'm in a hurry. NOT THIS LOCATION!!! I've visited twice, with different staff working both times, and the first time my sandwich took forever but I wasn't in a rush. The second time, I ran in on my way to a gig - I had to eat something before playing for 2.5 hours and I was in a hurry. The cashier took forever with the customer in front of me, then I was told to "hold on" while the manager showed the new guy something on the register. One of them could have at least asked me for my order, gotten started on making it, OR waited til AFTER they took my order as there was no one in line in behind me. So not only did it take them several minutes to take my order (and then a nice, leisurely sandwich build), but no one was particularly friendly or engaging. I worked at Starbucks for 4 years and always made friendly service and speed top priorities, and to tell the truth it makes the day go by faster when you put a little effort in. So sorry, JJ's on Lawrence, I won't be back - there's a Subway and an increasingly sad Potbelly right down the street.
(1)Shane H.
I always like JJ's for some food. When reviewing a chain, I try to not take into account the common aspects in all stores. I focus more on the service, presentation and cleanliness of the location. And this JJ's is right up there. The servers were nice and friendly. Even after my order change halfway through. The place was clean. Music wasn't too loud. Bathroom could have been a bit more presentable.
(4)Johanna C.
I like this JImmy John's location better than most. The staff is very friendly and quick at preparing your sandwich. Their sandwiches always taste better than some of the other locations I've been to. The thing I like about this location is that they have condiments out for you to grab as you please. The seating is decent and there is usually almost always metered parking outside.
(3)Sir ..
Jimmy John's is another new Hip Sub/Sandwich place, similar to Subway just a bit more trendy. They have a decent selection of subs and sandwiches and the quality is pretty good. The dcor is nothing special again following suit with other similar sandwich places. Sating is acceptable. Pros: Good Selection of food, Quick Cons: Loud Music, a bit pricy Cost: $$ of 5 Overall Rating: 3.5 of 5 Recommendation: Recommended
(4)Neil A.
Shane and I went here before we went to the comic book store. I hadn't had Jimmy Johns in about 6 months before coming here and I remembered why I missed it so much after the first bite of my #1 Pepe. We went in at around 7 on a Wednesday night and this place was quiet, quick and friendly. Clean, plenty of space. Conveniently across the street from the heart of Lincoln Square.
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