Chili's has been thoroughly disappointing to me lately. First off, the water both my girlfriend and I received had a very weird taste to it and I couldn't even stomach it. (Normally, I can stomach most things) Secondly, the server we had really didn't seem all to interested in our table. She never cleared a single item the entire time and even left the mango iced tea on our table that my girlfriend told her she didnt because it was too sweet. We had no room on the table. Finally, we both got the fajitas and the chicken was DEFINITELY not chicken. It was rubbery and over processed....almost gelatinous. Never going back here EVER AGAIN!
(1)
Margaux D.
Another steakhouse chain. This location isn't any different than any other Chili's I've been to. They've changed their menu a lot recently and they have these new receivers on every table that allow you to pay your bill and order on them. However, they never work and somehow these electronic waiters just don't do it for me. The one thing I can say about this Chili's is that the staff is attentive. I've had service at other locations where I've had to wait a lot longer for service. Another note: If you're going to order a drink, be sure to have two forms of ID. Apparently this is a new law in Batavia because kids were stealing their relatives' ID's and using them to buy drinks. I've only been double-carded here, though. Bring a college ID or something I guess.
(3)
Bernie B.
I want my money back money back money back. I want my money back money back money back
(1)
Linda S.
Great Food. Great Atmosphere. Great Prices. Spicy, Mild, or in Between. Great choice of beverages - Margaritas - Yum! Service - these people really love their job! Don't forget to tip them well. Great place to just relax with friends and have an enjoyable afternoon or evening. Love the take-out menu choices. Makes partying a fun and easy way to go. Go to Chili's tomorrow for their free molten with entree. MMMMM!!
(5)
Gardner F.
I used to love Chilis, but this was terrible. Service was bad and slow and the food was inedible. I will not be going back.
(1)
Mike M.
I find it pointless to write reviews on corporate restaurants, because regardless of what input I have, it goes to naught. Nevertheless, I have been a regular customer of various Chili's restaurants (and my wife was an employee of one) and I have always enjoyed the food as well as the service has always been to expectation. But my first time at the Batavia location shall be my last. After waiting patiently for 30 minutes for two sandwiches (noted: restaurant NOT BUSY), I come to find out from a manager that the bartender (my server) had neglected to ring in our food. It was prompt after the issue came to light, but then when it came to getting refills on our tea, that never happened either. Just an all around disappointment. If I want Chili's, I'll waste the gas to avoid this location. Or go across Randall to Friday's.
(2)
Milew M.
In this economy, there is so much guilt associated with spending money on yourself --- but that doesn't happen at Chili's. My friend and I have made Chili's a tradition without any negative feelings sometimes associated with spending. We can get an appetizer, a delicious and healthy meal (love the margarita grilled chicken) and $3 margaritas!! And the best part....I always have leftovers! Thank you Chili's for giving us a night out without any guilt on the waistline or in the wallet.
(4)
Kevin M.
Unbelievable. no organization at all. Wait an hour and 15 minutes after being told 35 minutes and withno order to how they are seating. Then we get a booth where they have to put a chair on the end.
(1)
Jen R.
There is absolutely nothing wrong with this Chili's. Which is weird because... well, it's Chili's. We're not huge fans of nationwide restaurant chains but my husband got a gift card to here and we were hungry. The food was good! It didn't taste microwaved or overly salty. Husband got the smokehouse burger, which was delicious (he let me have JUST ONE bite). I opted for the unlimited soup and salad. The salad was not just iceberg, which made me very happy. They got that ranch dressing on fleek. The chili was good (needed lots of hot sauce) and the chicken enchilada soup was about as good as the worst thing you could get at Taco Bell. I couldn't finish it. We probably won't go again for a while, if ever, just because... well, it's Chili's.
(4)
Amanda D.
If I could give them ZERO stars I would. The service is horrible from being seated to the server. The server was not attentive at all. I ordered the margarita chex mex bowl and my husband ordered the original chicken crispers. I asked for no beans.....I got beans. The food tasted horrible, it was very greasy. Not even ten minutes after I left I was so sick to my stomach. Prior to this experience I have not patronized a Chilis for months because I feel like the food choices are poor. The service we always receive is poor and the good is never anything to remember. I do not recommend anyone to go to Chilis.
(1)
Mark D.
The worst service i have had. The menu has changed and the food is terrible. My chicken was ice cold. Waitress never even checked on us. We have tried this one a couple of times and every time it was this way. I will never go to a Chili's again!
(1)
Ron W.
Geri and I stopped by for lunch before going to the movies across the street. We sat at the bar and received really bad service. I ordered the "Endless Soup & Salad" which really means one salad and unless you stop the bartender you get nothing else. I paid the bill and the attempted to speak with the manager on duty and I could see where the attitude came from. She said she was sorry and suggested that I keep coming back. Not sure if she realized but bad service does not make me want to come back as there are other places to eat in that part of twin.
(1)
MG E.
If I could give this place 0 stars I would. This is the worst Chilis I have ever been to. I am not a huge fan of chain restaurants, but for the convenience of them we take our family there occasionally. There are a bunch of teenagers running this place who have no idea what they are doing. What a waste of $70! Never again!
(1)
Juli D.
A review for a chain restaurant...don't you know what to expect from a place like Chili's? Yes. I expect decent food, decent service, leaving with the feeling that I overpaid a bit, but overall, satisfied. I don't frequent these chain places but I know they are usually a safe bet. We should have just eaten at the Sam's Club cafe and called it a night. One of the stars is for those tablet things the kids can play with while we wait. It was busier than I thought it would be on a Wednesday evening. Our food took forever to arrive. My husband had the sirloin with grilled avocado. He said it wad good. The kids had chicken tenders and they were good. One of my kids ordered the mashed potatoes from the kids' picture menu. They arrived with cheese and bacon. That kid hates cheese. The future lawyer in her pointed at the picture which showed plain mashed potatoes and said it lied. I agreed, but we didn't make a fuss. She just ignored the potatoes. I had the shrimp tacos. I love tacos. I love shrimp tacos. These were not good. The shrimp was floppy and just had an awful texture. I picked them out and just ate the slaw. Then one of my kids realized they never got their drinks. When our server came around I told him the shrimp was gross and pointed to the pile on my plate. I mentioned that they never got the drinks, but we didn't want them as we were done with our meal. The server offered me another meal, but I was Chili-ed out at this point. He offered to talk to the manager, and I agreed. He said manager took half off my shrimp tacos ($5.50--wooo, but that's not even the point) but never came out to apologize. That don't-give-a-shrimp attitude is what left a really bad taste in my mouth.
(2)
RoxAnne T.
Ugh. I told my husband from the parking lot we shouldn't go in because the food takes so long but he had a yen. So, we tried again. We were sat right away; we missed the rush by minutes. We ordered right away to not get caught up in the rush. Forty minutes later we asked to speak to a manager and told her we were leaving in 5 minutes if our food didn't come out. Of course it came out right away then but had clearly been sitting. We could see the kitchen from our seat and it was absolute chaos. By this time our kids were beyond restless so we ate fast and tried to rush out. Of course, even though we had complained, the manager hadn't made any adjustments to the bill. Just a reminder to us to not go back. After the adjustment I insisted on and tip (it wasn't the waiters fault! ) It still cost almost $40 for two kids and 2 adults with no apps, no dessert. Ugh again.
(1)
Sue N.
I go to this place on a regular basis - if not for the food and the awesome margaritas - but for the staff! I love Lindsey and Adam - they are the best......
(4)
Michael W.
terrible! I was a server throughout college so I feel like I'm pretty understanding when it comes to restaurants and their service but this Chilis is awful! my wife and I went here tonight with our three children under the age of 4 and were told by the hostess it'd be a short wait. There was no one else waiting and a few minutes after we walked in some teenagers walked in and gave hugs to the hostess and a few servers and were seated right away at a five top while we waited 10-15 more minutes for the next 5 top. THEN we waited forever for our food which is understandable because it was a Saturday night but then the servers bring SOME of the food out and apologize that they no longer have what we ordered on the menu. In the time we were sitting there no one came out to inform us of this and let us order something else? A manager and several servers were too busy hanging out at the table with those teenagers who were sat before us. So my wife and I split what I ordered and took hers home because by the time it came out our kids were ready to GO! Nothing was comped and they even upcharged us for what my wife ordered to replace what she originally ordered! #ILoveChilisButNotThisChilis
(1)
Kersten R.
Executive Management/owners should take a deep look into their food quality and staff lately. We live closeby and chilis has always been a go to place...in fact I don't mind waiting.... as long as the food is hot and good and if it is busy...good service always a plus and will be reflected in tip. Today (thurs) my son and I came at noon...every chain around was packed with lunch bunch....not this place...dead as a door nail....no receptionist....waited for 15 minutes as my son kept saying lets just go....wise little man...we should have. Waitress (ended up being ours) was unapologetic and rude. Waited another 15 for her to take our order....again no one there. She finally took our order never to be seen from again. My son ordered kids meal pizza which tasted metallic and I ordered beef enchiladas which are usually awesome....not this time...brown, sickly, avocado on old-tasting, lukewarm food. Manager came over and was abrupt and said 'well u aren't paying for the kids meal anyway so why should it matter?!' (I had a yippit coupon for a free kids meal) Won't be back until they change hands in management as they used to have superb mgmt years ago.
Sorry, Store hours have not been updated. If you are the owner of this restaurants. Please update the store hours.
Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : Full Bar Outdoor Seating : No Wi-Fi : No Has TV : Yes Waiter Service : Yes
Kevin R.
Chili's has been thoroughly disappointing to me lately. First off, the water both my girlfriend and I received had a very weird taste to it and I couldn't even stomach it. (Normally, I can stomach most things) Secondly, the server we had really didn't seem all to interested in our table. She never cleared a single item the entire time and even left the mango iced tea on our table that my girlfriend told her she didnt because it was too sweet. We had no room on the table. Finally, we both got the fajitas and the chicken was DEFINITELY not chicken. It was rubbery and over processed....almost gelatinous. Never going back here EVER AGAIN!
(1)Margaux D.
Another steakhouse chain. This location isn't any different than any other Chili's I've been to. They've changed their menu a lot recently and they have these new receivers on every table that allow you to pay your bill and order on them. However, they never work and somehow these electronic waiters just don't do it for me. The one thing I can say about this Chili's is that the staff is attentive. I've had service at other locations where I've had to wait a lot longer for service. Another note: If you're going to order a drink, be sure to have two forms of ID. Apparently this is a new law in Batavia because kids were stealing their relatives' ID's and using them to buy drinks. I've only been double-carded here, though. Bring a college ID or something I guess.
(3)Bernie B.
I want my money back money back money back. I want my money back money back money back
(1)Linda S.
Great Food. Great Atmosphere. Great Prices. Spicy, Mild, or in Between. Great choice of beverages - Margaritas - Yum! Service - these people really love their job! Don't forget to tip them well. Great place to just relax with friends and have an enjoyable afternoon or evening. Love the take-out menu choices. Makes partying a fun and easy way to go. Go to Chili's tomorrow for their free molten with entree. MMMMM!!
(5)Gardner F.
I used to love Chilis, but this was terrible. Service was bad and slow and the food was inedible. I will not be going back.
(1)Mike M.
I find it pointless to write reviews on corporate restaurants, because regardless of what input I have, it goes to naught. Nevertheless, I have been a regular customer of various Chili's restaurants (and my wife was an employee of one) and I have always enjoyed the food as well as the service has always been to expectation. But my first time at the Batavia location shall be my last. After waiting patiently for 30 minutes for two sandwiches (noted: restaurant NOT BUSY), I come to find out from a manager that the bartender (my server) had neglected to ring in our food. It was prompt after the issue came to light, but then when it came to getting refills on our tea, that never happened either. Just an all around disappointment. If I want Chili's, I'll waste the gas to avoid this location. Or go across Randall to Friday's.
(2)Milew M.
In this economy, there is so much guilt associated with spending money on yourself --- but that doesn't happen at Chili's. My friend and I have made Chili's a tradition without any negative feelings sometimes associated with spending. We can get an appetizer, a delicious and healthy meal (love the margarita grilled chicken) and $3 margaritas!! And the best part....I always have leftovers! Thank you Chili's for giving us a night out without any guilt on the waistline or in the wallet.
(4)Kevin M.
Unbelievable. no organization at all. Wait an hour and 15 minutes after being told 35 minutes and withno order to how they are seating. Then we get a booth where they have to put a chair on the end.
(1)Jen R.
There is absolutely nothing wrong with this Chili's. Which is weird because... well, it's Chili's. We're not huge fans of nationwide restaurant chains but my husband got a gift card to here and we were hungry. The food was good! It didn't taste microwaved or overly salty. Husband got the smokehouse burger, which was delicious (he let me have JUST ONE bite). I opted for the unlimited soup and salad. The salad was not just iceberg, which made me very happy. They got that ranch dressing on fleek. The chili was good (needed lots of hot sauce) and the chicken enchilada soup was about as good as the worst thing you could get at Taco Bell. I couldn't finish it. We probably won't go again for a while, if ever, just because... well, it's Chili's.
(4)Amanda D.
If I could give them ZERO stars I would. The service is horrible from being seated to the server. The server was not attentive at all. I ordered the margarita chex mex bowl and my husband ordered the original chicken crispers. I asked for no beans.....I got beans. The food tasted horrible, it was very greasy. Not even ten minutes after I left I was so sick to my stomach. Prior to this experience I have not patronized a Chilis for months because I feel like the food choices are poor. The service we always receive is poor and the good is never anything to remember. I do not recommend anyone to go to Chilis.
(1)Mark D.
The worst service i have had. The menu has changed and the food is terrible. My chicken was ice cold. Waitress never even checked on us. We have tried this one a couple of times and every time it was this way. I will never go to a Chili's again!
(1)Ron W.
Geri and I stopped by for lunch before going to the movies across the street. We sat at the bar and received really bad service. I ordered the "Endless Soup & Salad" which really means one salad and unless you stop the bartender you get nothing else. I paid the bill and the attempted to speak with the manager on duty and I could see where the attitude came from. She said she was sorry and suggested that I keep coming back. Not sure if she realized but bad service does not make me want to come back as there are other places to eat in that part of twin.
(1)MG E.
If I could give this place 0 stars I would. This is the worst Chilis I have ever been to. I am not a huge fan of chain restaurants, but for the convenience of them we take our family there occasionally. There are a bunch of teenagers running this place who have no idea what they are doing. What a waste of $70! Never again!
(1)Juli D.
A review for a chain restaurant...don't you know what to expect from a place like Chili's? Yes. I expect decent food, decent service, leaving with the feeling that I overpaid a bit, but overall, satisfied. I don't frequent these chain places but I know they are usually a safe bet. We should have just eaten at the Sam's Club cafe and called it a night. One of the stars is for those tablet things the kids can play with while we wait. It was busier than I thought it would be on a Wednesday evening. Our food took forever to arrive. My husband had the sirloin with grilled avocado. He said it wad good. The kids had chicken tenders and they were good. One of my kids ordered the mashed potatoes from the kids' picture menu. They arrived with cheese and bacon. That kid hates cheese. The future lawyer in her pointed at the picture which showed plain mashed potatoes and said it lied. I agreed, but we didn't make a fuss. She just ignored the potatoes. I had the shrimp tacos. I love tacos. I love shrimp tacos. These were not good. The shrimp was floppy and just had an awful texture. I picked them out and just ate the slaw. Then one of my kids realized they never got their drinks. When our server came around I told him the shrimp was gross and pointed to the pile on my plate. I mentioned that they never got the drinks, but we didn't want them as we were done with our meal. The server offered me another meal, but I was Chili-ed out at this point. He offered to talk to the manager, and I agreed. He said manager took half off my shrimp tacos ($5.50--wooo, but that's not even the point) but never came out to apologize. That don't-give-a-shrimp attitude is what left a really bad taste in my mouth.
(2)RoxAnne T.
Ugh. I told my husband from the parking lot we shouldn't go in because the food takes so long but he had a yen. So, we tried again. We were sat right away; we missed the rush by minutes. We ordered right away to not get caught up in the rush. Forty minutes later we asked to speak to a manager and told her we were leaving in 5 minutes if our food didn't come out. Of course it came out right away then but had clearly been sitting. We could see the kitchen from our seat and it was absolute chaos. By this time our kids were beyond restless so we ate fast and tried to rush out. Of course, even though we had complained, the manager hadn't made any adjustments to the bill. Just a reminder to us to not go back. After the adjustment I insisted on and tip (it wasn't the waiters fault! ) It still cost almost $40 for two kids and 2 adults with no apps, no dessert. Ugh again.
(1)Sue N.
I go to this place on a regular basis - if not for the food and the awesome margaritas - but for the staff! I love Lindsey and Adam - they are the best......
(4)Michael W.
terrible! I was a server throughout college so I feel like I'm pretty understanding when it comes to restaurants and their service but this Chilis is awful! my wife and I went here tonight with our three children under the age of 4 and were told by the hostess it'd be a short wait. There was no one else waiting and a few minutes after we walked in some teenagers walked in and gave hugs to the hostess and a few servers and were seated right away at a five top while we waited 10-15 more minutes for the next 5 top. THEN we waited forever for our food which is understandable because it was a Saturday night but then the servers bring SOME of the food out and apologize that they no longer have what we ordered on the menu. In the time we were sitting there no one came out to inform us of this and let us order something else? A manager and several servers were too busy hanging out at the table with those teenagers who were sat before us. So my wife and I split what I ordered and took hers home because by the time it came out our kids were ready to GO! Nothing was comped and they even upcharged us for what my wife ordered to replace what she originally ordered! #ILoveChilisButNotThisChilis
(1)Kersten R.
Executive Management/owners should take a deep look into their food quality and staff lately. We live closeby and chilis has always been a go to place...in fact I don't mind waiting.... as long as the food is hot and good and if it is busy...good service always a plus and will be reflected in tip. Today (thurs) my son and I came at noon...every chain around was packed with lunch bunch....not this place...dead as a door nail....no receptionist....waited for 15 minutes as my son kept saying lets just go....wise little man...we should have. Waitress (ended up being ours) was unapologetic and rude. Waited another 15 for her to take our order....again no one there. She finally took our order never to be seen from again. My son ordered kids meal pizza which tasted metallic and I ordered beef enchiladas which are usually awesome....not this time...brown, sickly, avocado on old-tasting, lukewarm food. Manager came over and was abrupt and said 'well u aren't paying for the kids meal anyway so why should it matter?!' (I had a yippit coupon for a free kids meal) Won't be back until they change hands in management as they used to have superb mgmt years ago.
(1)