4. Restaurants

Grand Wailea

3850 Wailea Alanui Dr, Wailea, HI, 96753
  • (800) 888-6100
  • Store is closed

Grand Wailea Menu

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  • Lyndsay K.

    I don't have a single bad thing to say about the Grand Wailea. We were upgraded to a huge suite with ocean and mountain view, a full living room, huge patio and club access (club access gives you breakfast, afternoon tea and evening cocktail hour). We only went to the adult pool and it was GREAT. No screaming kids, no splashing, no bullshit - just a quiet, enjoyable time at the pool. The service at the pool was a little bit slow for drinks, but the Basil Watermelon Cooler was worth the wait - so delicious. And seriously - it's not so hard to wait for a drink when there are no kids screaming around you. Have I mentioned that there were NO SCREAMING KIDS?! Beautiful. Oh yeah, one negative - the food here was horrible. I'm not taking a star off for this, as the restaurants are separate in my eyes. I'm only rating the accommodations and resort itself. Do yourself a favor and venture out to Leoda's and get some of their delicious sandwiches and amazing banana cream pie. No matter how hungry you may get the room service will be a big fail. This is true with most hotels, sure, but at a place like the Grand Wailea you do kinda expect a bit of a step up from junk. Lower your expectations if you do order. As much as I hate repeating vacations, this is one place i could totally see visiting again.

    (5)

  • Meg T.

    The honey and I got a fantastic deal off of Hotwire for the Grand Wailea + Hawaiian Airlines tickets and ended up paying around $2500 during early September for the Garden View room package. Because this was a resort I'm going to do this review a bit differently than I do my usual reviews. Right below this is going to be a list of the stuff I'd love to see changed, and after that I'll go into more detail on the services and our experiences with them and when possible a link to that particular attraction. Major to minor requests: * A bracelet for 21+ guests. Expecting people to carry an ID, or better yet a passport into the Grotto or on the slides is silly. * Rent the cars by the hour. * Sell stamps at the gift shop. Standing in line behind everyone checking in and checking out is exhausting. * Change all cabana towels every day. * Add further Spa Grande signage during it's renovation. Next to the 3rd floor Chapel Wing elevators would make a world of difference. * Create variation to all menus or bring back the sushi restaurant. The food was across the board awful - it and the drinks are the reason we won't be buying a membership and are unlikely to return. Okay - for the people who have no dietary restrictions and don't mind eating really bad food or renting a car the whole time, this next section is for you. THE FOOD: Is simply bad (and the main reason we won't return) and about $19-30 dollars a plate on top of being awful. Here are my various reviews of the different spaces. Humu's is probably the best food you can get onsite, and between them and the Grotto they have the best blended drink selection. The food at the resort is VERY similar and basically consists of 3-4 salads, 3 flat breads/pizzas, several mahis, nachos and a couple hotdog like bar foods at Vocano/Grotto. yelp.com/biz/grotto-bar-… yelp.com/biz/cafe-kula-w… yelp.com/biz/botero-bar-… yelp.com/biz/volcano-bar… yelp.com/biz/bistro-molo… THE DRINKS: Run about $17-22 dollars mixed - again very disappointing since the alcohol content is almost nil and most are not blended. I finally started ordering wine. THE ROOM: Our Lagoon wing Garden View room had one large rather downside for me personally as it had no heater (no rooms do). Not an issue until it was dark thankfully and really only one night was "cold" but still, I was glad I brought an extra blanket with me. Conversely, our bathroom was huge and the balcony super cute. I don't think anyone was in the rooms next to us until the last day as we never heard anyone else through the walls. It was lovely. I will say that because our room was where it was, it was on the quieter side and we could hear the waves at night. Some of the rooms in the Lagoon wing though could be really awful right now depending on how unlucky you were. They directly faced the slides and the entryway was through a small corridor currently under jackhammering renovation that everyone used who had a room facing the garden. Some other amenities we enjoyed: THE CABANAS: Were fantastic and worth every penny! Seriously! Pricing also varies on how early you rent it and what day. yelp.com/biz/cabanas-at-… SPA GRANDE: Nice but with the renovation not necessarily worth the money for the experience. yelp.com/biz/spa-grande-… THE RENTAL CARS: We chose the mustang convertible (white) which made for a bit of hilarity as twice other patron's using the valet mistook it for their car and were about to drive off with it before we caught them. Apparently it's the most common car on the island. They also ran about $150 ($30 insurance) a day. It was totally worth it as my favorite aspects of the trip were going off site. THE SERVICE: The service at the Grand was fantastic with the exception of the food. Everyone was incredibly friendly and helpful. We asked for mouthwash, it was there within 10 minutes. We requested bottled water brought to the room - it showed up 5 minutes after we got back - for free. After having some near miss slips we put several pool towels on the floor in our bathroom and on the 3rd day they gave us a rug. I'd also inquired about membership prior to the trip and on the second day we received a gift basket with water and some goodies for considering it. Super sweet! If the food and drink had been better it would have been a perfect experience. As it was, the pools were wonderful but due to the food and drink issues we probably would not return.

    (3)

  • Tom G.

    We're diamond... and our stay included our brother in laws' family as our guests plus my parents. As such we get around a bit and have visited many dozens of good as well as epic properties for business and pleasure. This occasion was a first time for us at the Grand Wailea - and it impressed us in most regards. Our kids had a nice time in the water with the lazy river + pools and water elevator. Endless fun, really. The resort grounds were extensive and varied - my spouse and I had memorable strolls on several occasions... and service was generally top notch. Our rooms were a good deal using points on this occasion - however I would not hesitate to return at almost any cost as this was one superbly pleasant visit. I guess the only obstruction to returning here is we have family on the island who have a large estate under construction where we might stay on our next few visits? Or if not then I assure you that the Grand Wailea would be our home away from home on Maui! Otherwise - among the many varied details I could comment on - I'll concentrate on a simple concluding remark - I love this place!

    (5)

  • Chica F.

    This is a awesome hotel! Huge piece of property. We enjoyed the many pools(waterslides) and separate adult pool. We went with group so friends and we laugh because they would come back from exploring the island and we never left the hotel. This is the hotel to come too when coming to Hawaii.

    (5)

  • Gal L.

    Grand Wailea is very beautiful. The decorations, garden, and fountain structures are nicely put. They have several restaurants on the property that's a must try. There's plenty of things to do here without exploring the whole Island of Maui. Their customer service is superb, including the valet service. This place is very romantic and you will for sure fall in love with it. They also have a Luau festivities here that is available for purchase. Have kids? no problem! They have waterslides that will keep them busy. Want to watch the sunset? You'll see it every night.

    (5)

  • Kyle O.

    Overall a great spot for a family vacation or a leg on a multi-Island vacation where you want a more "commercial" type experience, but be ready to pay for what you want. Pros: 1. Beautiful grounds, the pools are massive (kids could get lost and need supervision), there's a ton to do on the beach, and everything is very well kept and clean throughout. 2. Luau they host there is actually pretty nice, a good "bucket list" item (to be done only once) that you can get right from the hotel, even though they just allow a 3rd party company to have it on their grounds. 3. Lunch spot has an amazing Turkey Avocado Spinach sandwich - I know it sounds boring and simple, but it was so damn good, we got it like 3 times in a week. 4. The Management there will make things right if you point it out, and people like that don't come around often in the service industry. We had some serious issues and they made it right, so that was great. 5. Housekeeping did a great job every day, and the check in people were amazing. Cons: 1. Everything is expensive, from the rooms to the food to the beach activities, like a significant premium over every other hotel, but that's the Grand Wailea, so just be prepared. 2. It is very commercial, so you feel like you are a sheep being herded sometimes (like breakfast at the incredibly busy one place to eat, or that you have to get "branded" every day with a wristband or security tries to kick you out if you take a stroll around). 3. There was mold on our A/C, and we got sick, and we didn't realize it until the very last day, and we told the management afterward, and they made it right, which was nice, but we did get sick and it wasn't pretty. 4. We paid for an "oceanview" room, like a decent amount extra, but we weren't close to the ocean and couldn't really see it, but I guess that's what they call an ocean view, as we could see the ocean through the trees far away (but no rooms are really close I guess since the pool is so big), but it would have been nice to not have paid that extra loot. 5. We rented snorkels and flippers, for like $40, way more than other hotels, and then drove far away to go to some good spots, and got there and both masks leaked so bad we couldn't snorkel, so we had to go to a local spot and rent more equipment, which was a real drag - test their equipment out first before you make the same mistake we did.

    (4)

  • Jacob M.

    This is by far the worst room service I have ever had at any hotel, regardless of location. The Mahi was way over cooked and was like biting into a leather shoe. The asparagus was overcooked as well and very soggy and stringy. My wife's spiny lobster scampi was definitely not scampi and the flavor tasted of old lobster and mixed matched spices. I don't know who is doing the room service but if you can't do room service right you shouldn't be doing it at all. This seems like the trend for food here though cause we had the breakfast buffet earlier and it was absolutely terrible. Don't eat here, just go anywhere outside the hotel for food. It's overpriced and terrible.

    (1)

  • Edward W.

    Huge, beautiful family resort! They did have an adults only pool but we walked through it with our whole family several times every day to get the the huge family pool. Hee Hee. I didn't see another way over. Our family had a great time here for a week. Room was modern with fridge and nice TV. Be sure to get a wrist band at the pool before you try to do anything there or at the beach. The area where the "Water Elevator" is reminded me of a toilet. We did the elevator once and that was more than enough. Long lines to be flushed up. Cool idea but didn't love it. Nice little family friendly water slides leading to a pool/river. Along the was is a pool bar in a cave. Definitely skip it if you're a honeymooner. There must have been a hundred kids in there. Get to the pool early if you want a chair in a good location. The earlier the better. We did love the lunch at the pool. They have a guy grilling burgers, dogs and brats. All very good. The beach is fantastic! Great sand, great water, no rocks and great beach boy service. Be warned though. If you try to "claim" chairs and walk away for 30 minutes they will take them back and give them to someone else. Very good car valet service. We used it everyday.

    (4)

  • Tia S.

    This summer my husband and I renewed our vows after 22 years of marriage. We stayed at this beautiful hotel for our honeymoon and 1st anniversary so of coarse this was the spot we chose to stay for the renewal. Always gorgeous! The day of the renewal I got my hair and make up done by Jeanene Sebstad and she did an amazing (amazing!) job I looked and felt 10 years younger. She did my make up just like I wanted. I am extremely picky about my make up but I would use her again in a heart beat. Everyone treated us so warmly. Even the manager Sharon Ogawa of the Spa Grande came to congratulate me and made some special arrangements for us to make our day more than I could imagine. I was brought to tears by the warmth and truly amazing customer service I received at the spa and salon. Thank you to Lisa Sloan who went out of her way at the Spa Grande to make me and my daughter felt like queens down to our scrubs. She was so helpful and just as sweet as she could be and made us feel so comfortable when we were there. I maybe one of the few who can compare this hotel to the way it was 22 years ago but I can say that though there have been changes to the hotel the spa is truly just as amazing as it ever was due to the people they have working and running Spa Grande. Again always beautiful no matter where you go on the grounds. The service at the pool was wonderful. The service in Napua Tower was amazing and for the first time we used the laundry service to press my husband and sons clothes. They picked up with in 5 minutes and it was back in our room before we came back from the pool. My bouquet was done by Lois Hiranaga Floral Design, I think she does the flowers for the hotel as well. I gave her a picture of my bouquet and she nailed it. It was nothing less than amazing. I was blown away. I wish I could post a picture. The Humu Humu restaurant private lagoon table is where we had our little reception. The table was set special for us, the food was AMAZING and so was the service. We could see the sun go down and it was a gorgeous view from the best table for dinner on the island. I finally got my perfect day and it will be a day I never will forget.

    (5)

  • Jessie N.

    Went here for my honeymoon last September. WOW!!! The entire property is fabulous and one of the most beautiful places I've stayed. I've been at the fairmont down the way from this hotel and I can't pick which is my favorite. Wailea might slightly have an edge because of the pool. My mom and I would actually walk by Wailea while at Fairmont and I would wistfully gaze at the ginormous pool with multiple slides. Pros - we booked the a room in the Napua Club. It was a little pricier but SO worth it. This is the concierge level. Our room was very clean, spacious, on a higher floor and had clear views of the ocean. We spent so much time on the lanai and loved the sunrise/sunset views. The bath products here were incredible!! I still have two lotions I'm saving because I loved the smell so much. -Concierge level perks. They have a full breakfast every morning that included a couple hot items and plenty of fruits, cereals and pastries. In the evening they have complimentary cocktail hour that lasts a couple hours with tons of appetizers. The bartender makes whatever you like and even had suggestions for yummy tropical drinks. Because of the amount of food during breakfast and cocktail hour plus cookies and iced tea in the afternoon, we never paid for more than one meal out daily. -the pool. Oh my god that pool. We bought a tube the first day and spent hours relaxing on the lazy river and going down the slides. The pools were empty when we were there since we went the week after Labor Day. The swim up bar was incredible and was fun to watch Sunday football. My husband now judges all other hotels against wailea because of the pool. He also literally had to drag me out our last day because I didn't want to leave. -Cons - this place will nickel and dime you for everything. The $30 per DAY valet charge is ridiculous. They have no option to self park which forces you to use this service. The line was always super long. My husband would usually run to pick up the car about 15 minutes before we left. We didn't know until the end of the trip they have the option to call the valet ahead. USE IT!! So nice to not have to stand there forever waiting. Also, if you forget anything in your car, you have to have a valet go get it which was super annoying. There was also a $30/day resort fee. This included internet (which barely worked) and two water bottles (ummm thanks?) -restaurants were also crazy expensive here and food was very hit or miss. We loved at the sushi place they gave us a private room since we were celebrating but did not appreciate being served a ton of chef choice items covered in nuts. My husband has a severe nut allergy and I had made that clear every time we made a reservation and when being seated. Pro/con - the luau. Food is horrible (don't come hungry). However, the entertainment was stellar!!! I don't think it's worth it to pay extra to sit in the front tables since the views from tables in the back didn't seem any worse. Overall this place was wonderful but on the expensive side. If you don't want to deal with a pool at capacity everyday, lifeguard there told us the best time to visit was September and I have to agree! My last trip to maui was in July and it was swarming with families on summer vacation. I hope Wailea has specials for anniversary trips because we will most likely visit again!

    (4)

  • Jenny N.

    I am here down by the pools writing this review. Why? Because I've been down here since 6:35am to claim/fight for seats under an umbrella. There are only 15 umbrellas in the entire pool resort area. The seating areas are roped off and opened at 7 am, but there's always people coming in before 7 and claiming seats. If you are a few seconds late, enjoy burning in the hot Hawaiian sun. Tip: security guards walk around and put the backs of the pool chairs down and if you don't put your seat back up in an hour, you will lose your chair and whatever belongings are on chair. You have to go look for it at lost and found or the sercurity office. This happened to my friend because we didn't know of this obscure practice. There are plenty of cabanas you could rent, but the price is very steep -- $500 and $1000 for poolside and beachfront cabanas, respectively. Also, the GW is known for their pool slides but it's annoying that they dont open until 10am when the pool opens at 7am. The kids get bored stiff or too rowdy waiting for slides to open. Now on to the rooms. We booked a suite with an adjoining room for the kids. The suite's dining area had a funky smell of urine and mildew. We complained and they thought the rug under the table was causing the smell so they removed it. The smell was better but still lingered. We were moved to a much larger suite at no additional cost but that suite was very outdated and needed maintanence because we are guessing it doesn't get booked too often (ridiculously expensive). For example, the first suite had a digital thermostat and A/C fans turn off at a certain temp, but the second suite had an old school knob to set the temp and the A/C fans run all day. I have more to say, but this is becoming a rant.

    (2)

  • Mike C.

    If a) this was for a vacation b) I was honeymooning and had a large bankroll c) all I wanted to do was hang out at the pool or hit the beach d) being pampered trumped being active in my life then this is a sold four star. But, since I was here for work and enjoy getting the local flavors of a place, this was only a three star experience for me. The rooms are spacious, the staff are kind and courteous, so no complaints on that side. However, like going to an amusement park where they want your business within their grounds, you will definitely pay for this. There are daily fees charged like valet parking, housekeeping, and luggage handling which make sense for those who need these services, but, if price and cost are issues, you may not want or need these amenities. Enjoyed interacting with mainly the bellmen and valet who greeted us with smiles daily, even offering water when we took our daily walks. The grounds are well kept and there are open areas throughout the hotel to enjoy waterfalls, creeks, koi, turtles, geckos, etc. You really know that you're in Hawaii when you enjoy the scenery. As I am more apt to travel around and get a more local feel to the island, this doesn't really give you that chance. There is a very nice shopping mall just up the block, but, again, don't look for bargains here as they mainly cater to vacationer business. Glad to have an opportunity to experience this, but not really my cup of tea. Average this as a 3.5 star with a round up for the aloha service.

    (4)

  • Liz N.

    The resort is gorgeous and well maintained. The koi ponds, many walkways, benches along the walkways are just few of the details which probably went into designing such a wonderful and relaxing place. The check in staff were helpful and friendly. The valet people were also friendly too. One thing I liked about valet was that fresh cold waters were always available in the car when the car was picked up to go on a drive. As everyone else has already mentioned the pools are a MUST!! The pools made me feel like a kid again and that was a plus in my book. In terms of getting a beach chair either arrive at the crack of dawn or just don't get one at all. On to another topic make sure you wear sandals the floor is like a blazing volcano ready to light anyone's feet on fire. This section is for parents with toddlers, make sure to take your kiddos to the toddler play area which is air conditioned and well maintained. There are other kids around and I'm sure they will enjoy the many toys the hotel has to offer. Overall great experience, rooms were well designed and well maintained. Although we didn't have a front beach view any view is excellent when one is away from home and not looking at an empty parking lot. I'll definitely consider staying here again.

    (5)

  • Sharon R.

    I am very torn between a 3 and a 4. On the one hand, I was here for a business trip so I did not get the full chance to experience the hotel. On the other, I am not sure that I would be able to afford truly experiencing this hotel. The Cons - Upon arrival, I had about 20 minutes to get ready for a meeting (Welp!) I get into the room and the bathroom is a complete mess. I'm talking dirty towels on the floor, sink, bath tub, wads of long black hair, toilet paper on the floor, tampons in the trash can. I called customer service and a maid came and grabbed the towels and hair from the floor and split. Called her back and pointed out the trash, and ...that my bathroom clearly hadn't been cleaned. She grabbed the trash and left. After my meeting I complained and was told me they couldn't move me to a clean room. It was escalated to the manager who immediately switched my room. On to being able to afford a true experience on the hotel: Let's just say that I ordered room service (for one) and spent $80 easily on an entree, a coke and a small side. The Pros - Despite that one poor experience, the hotel is manicured and of course is in front of a gorgeous beach. I ran the entire boardwalk (about 3 miles) that covers the other hotels in the area and I believe the Grand Wailea has the most beautiful of the beaches with soft white sand, no rocks, clear water. Service is very friendly and food quality was high. To make it up for my messy room, they left me a cheese plate (with three whole cheeses, costco size), the tiniest amount of quince jam I've ever seen my whole life, strawberries, grapes, nuts and a white wine with two wine glasses (way to rub it in that I was alone Grand Wailea...I jest, it was a lovely gesture). During two of my runs I was parched and went to buy a bottle of water. Both times they kind of looked at me and said "you know what? no problem, have it!" even though it would be very easy to charge it to my room. I think this is the type of place Grand Wailea is. Everything is really expensive, but they don't mind throwing a few little perks here and there. And that's nice. Would I come back? Sure, if there's another conference there. For my personal life, probably not any time soon.

    (4)

  • Ronald J.

    I am HHonors Diamond Elite Status. Conclusion : I would return to this hotel but distance from my home will be the biggest hindrance. The HHonors Perks : I booked a less expensive room and was upgraded prior to my arrival to the Napua Executive floor. This better room had an ocean view. There was a concierge lounge that had breakfast, tea/cookies and cocktails/dinner snacks (all included, even the booze). Remember to tip the girl making the drinks, I did $1 a drink, many people did nothing. When I left she gave me a few bottles of water to take back to my room with me. The food was almost enough to serve as a dinner meal replacement, the breakfast did serve as a meal replacement. I was also given a discount coupon for the spa which is a waste since it is very overpriced compared to NYC. I was also give a $20 off coupon at Molokini Bistro (it doesn't have the best reviews on yelp), but it was The Room : The room was up to date and clean. When I checked in the safe was locked and the luggage holder in the closet was broken. These issues were quickly addressed. The shampoo, conditioner, soap and moisturizer were all bespoke to this hotel and such great quality my wife wants to purchase them and bring them home. The bathroom had a nice soaker tub, a smaller shower with a bench and a dual vanity. The Resort : We spent most of our time hanging out at the adult pool, which has a bar right next to it. Typical drink prices are $15 each. It takes too long to get a drink even if you walk up to the bar (I did tip, so I'm not sure why the wait). The beach has soft sand and amazing views of the sunset, but at times the water is dangerously rough to swim in (not the mention the manofwar jelly fish which can kill a man). This is normal for this area. The kids pool is pretty sweet, many water slides, a water elevator (which is pretty cool) and a swim up bar (yep in the family fun pool) that has a TV playing sports. The grounds are very well kept and have an abundance of flowers and landscaping. The Front Desk Manager : I called down at 10:00 due to excessive noise from the bar (it echoes up towards the Napaua tower which wrap around the bar). There was a group of loud sales people. The front desk offered for me to speak to Stephanie who did not answer. I left a voicemail explaining that I would call the HHonors hotline to complain if she did not return my call. She never did. The following day I went to the front desk before calling HHonors and spoke with Cynthia Rada who was kind and offered 2 room change options but more importantly told us when the loud group (a conference) would be leaving--we opted to keep our room. The next day after hanging at the beach we came back to our room to a hand written letter from her, a bottle of champagne and some chocolate covered strawberries. What a wonderful gesture. The Concierge : I worked with Joan who was an absolute pleasure. She sat with us for over an hour discussing great places to shop, sightsee and just drive past. She was a resource, not a salesman--this is exactly what I wanted. She made the great recommendations such as to eat at Mamas. She also confirmed that some of the things that I had already booked were right on (such as Maui Roadsters). The Negatives : Service at the bar as well as pool side food & alcohol is very slow and very expensive. (I am okay with paying a lot for fast service.) Hawaii in general is not as pricy as I expected, but the resort is. I recommend you stop by the ABC store (it's a great little general store chain in Hawaii) and buy some water/booze (it's walking distance from the hotel). You can refill the water bottles at the pool or in the main lobby.

    (5)

  • Idaho Travelers S.

    This resort is classy every step of the way... from check it to check out, they have helpful and friendly staff, beautiful facilities, and wonderful amenities. The rooms are very clean and comfortable. Soft sheets, comfortable pillows, huge towels, and beautiful views. Nightly turn down service is a lovely bonus... replenishing towels, and leaving flowers on the pillow-tops. The pools are spectacular.... water falls, slides, and sand bottoms.... every pool with a different look and feel. We especially loved the Hibiscus pool.... it is a beautiful 4,850-square-foot pool with two hug jetted hot tubs reserved for guests 18 years and older. The Hibiscus has pool service from the restaurant Bistro Molokini, which is located adjacent to the pool. There is also a great swim up bar called The Grotto, and many on site dining options, including a great luau. The grounds are beautiful... 40+ acres of absolute gorgeousness. Gardens and ocean views everywhere you look. It is a bit of a challenge to get oriented, and we got a little "lost" a few times, but after a few days, you manage to find your way to the different areas of the resort. We looked forward to the adventure of exploring rather than becoming frustrated with not finding the place we were looking for right away... after all... there is 40+ acres, and it is all absolutely beautiful! I was here for a large conference, and the meeting facilities were fabulous! The staff was extremely helpful and kind, and the conference food was very good. If there was only one thing that was not so great, it would be the wifi. Access was pretty poor, very slow and often spotty. The Grand also does an excellent job of accommodating guests with late flights out of Maui. We had a red eye back to the mainland, and they were able to give us a late check out. They then sent someone to pick up our bags to hold them in a locker room while we enjoyed the pool for the day. When we were ready to get cleaned up, they provided us a hospitality room so that we could shower and get ready for our flight. This was WONDERFUL! The hospitality room was a shared room that was a first come, first serve, and it wasn't cleaned in between guests, but still... we made it work, and it was great to be able to hang out by the pools all day and then shower before our long flight. This resort is wonderful! I highly recommend spending your time on Maui at the Grand!

    (5)

  • Amira H.

    My family and I loved every minute of our stay in Maui at Grand Wailea. Blissful 10 days and it really was hard to leave. It is expensive, as everything is in Maui, however we thought it was worth it. Beautiful grounds, fantastic spa, great room and excellent beach and pools. We loved the variety and amenities for every age group. Our little guy never got tired of the water slides and the lazy river. We loved the variety of restaurants (casual to fine dining) plus the sunset each night was breathtaking. We rarely left the resort, only to golf and to do the occasional shopping since the resort/hotel had everything. Perfect place to be in Maui and on one of the best beaches. We will be back. I highly recommend it.

    (5)

  • Stewart C.

    Beautiful hotel. The only reason I'm giving it a 4 star instead of a 5 is because of the price. For all of the different options available in Maui, Hawaii you can get so much more for your money. With that said, the pools are amazing. The best one in my opinion is the elevator pool where around 20 people get in and the water fills up to bring you to the level where you then get out and ride the slide down. If you have a chance, definitely consider doing the luau. Especially if you have kids with you. It's a nice way to wrap up the trip!

    (4)

  • Heidi F.

    I really enjoyed our time at the Grand Wailea. This is THE PLACE if you are a water baby and enjoy pools. They also have beach space and umbrellas that are free. Several restaurants are on the property. Most of the food is good at the restaurants, I just wish they had a few more. Rooms are nice and spacious. We had a patio to sit on. There is a fridge if you need it. The concierge is great and so is the rest of the staff. I wouldn't hesitate to go again.

    (5)

  • Leslie W.

    Best vacation ever! This hotel definitely lives up to its name - GRAND!! The room was spacious and comfortable and had an ocean view. The amenities and pools were spectacular. The service second to none. Every day going out to the beach, lying in lounge chairs with umbrellas, and enjoying the calm warm waters, words don't do it justice. Restaurants in the hotel terrific. Only a few minor complaints. I personally don't like one ply toilet tissue, both of the Jacuzzis in the hibiscus pool area were not hot, and all the pool areas could've used a few more umbrellas. Other than that, winner winner winner! Will definitely be back again.

    (5)

  • Tami H.

    I can totally see why families go back to the Grand Wailea year after year. Great family/kids scene and awesome pool/slides complex. However, I've dropped my rating since last year due to the service. It just seems like it's gone downhill and is inconsistent. There is definitely not enough poolside service which is strange since they could probably make a lot more money if they were refilling drinks more often. On the other hand, service at the buffet breakfast is consistently good. So I can't figure it out. Housekeeping was the same way, sometimes excellent, sometimes they were knocking on the door of a room with young kids for turn-down service at 9pm? Finally, it does become tiresome having to fight over pool chairs starting at 6:30am. You would think they could add a few more umbrellas for people looking for shade. On the plus side, the rooms have been upgraded since last year, the luau was super solid compared to other hotels, and the views/location still can't be beat. They even upgraded us to ocean view which was terrific. So, I will probably be back next year, but would ask the management to consider focusing on the service aspects and expanded pool seating/umbrellas.

    (3)

  • Kimberly W.

    Overall, we had a great stay at the Grand Wailea. It's beach access is truly the best, on the island. There are complimentary umbrellas, on the beach....just make sure to get there early! The same goes for the massive pool areas...arrive early! There are water slides that bring out the kid in EVERYONE & a great swim-up bar when you decide to be an adult again. Wayne is THE BEST bartender EVER. I prefer beer (Bikini Blonde) but, I tried out a few tropical drinks that did not disappoint. Sea turtles can often be spotted pretty close, off shore. So, we recommend the Hawaiian Outrigger Experience...you can book direct or with the concierge. Kevin will give you a great Hawaiian history lesson as you, leisurely paddle into the bay. We snorkeled during our Outrigger experience & saw many sea turtles, fish & corral. We had a room switch, in the middle of our stay (because our children joined us), and initially the room was not to our liking. We did have to contact the manager to correct a leaky sink. So, if you encounter any issues, go directly to the manager.

    (4)

  • Chris P.

    I'm in full agreement with the prior review of Mike C. Once the splendor of Wailea, after several management and brand changes, the property has gone down market. It's best for families with small kids, corporate groups, or adult family reunions where your group is large and everyone is loud. If you want a quieter property for a romantic getaway, don't go here. While the staff does provide excellent service and tries very hard, there are some frustrating little annoyances: In-room WiFi is not compatible with Apple iOS devices: Macbook, iPad and iPhone. It just doesn't work and the front-desk staff admitted "it's a work in progress" and had no estimate for correction. Bring a PC laptop, or plan to use cellular data. Two members of our party were placed in rooms in a wing undergoing renovation. Without any notice at check-in, on the afternoon of the second day, construction started and there was a notice that it would go on from 8AM to 3PM. Not. They were moved to other rooms, but during the ensuing dialog, the guest agent admitted that other people would be placed in the vacated rooms. So they try to put people in a known construction zone just to see who complains, and who doesn't. Breakfast costs are quite high. Like $40 for an omelet, once all fees and taxes are in. The $25 "resort fee" tacked on per day, is pure margin that lets them advertise a daily room rate that is a little lower than reality. Whatever rate quote you get, add $25 plus the very high local tax rate. Food quality for the items served poolside is only average. Given the prices, it should be great. The number of umbrellas available in the pool areas is artificially low, because they want you to rent a cabana at $500 per day. One bathrobe per room, when almost all rooms are occupied by couples, was odd.

    (3)

  • Linda B.

    We recently stayed at this hotel for our wedding anniversary in early August. I must say we chose the perfect location for our special weekend. It was everything and more from the beautiful grounds, exceptional service and updated guest rooms. I give it 4 stars due to the pool dynamics and restaurant choices. You must get your beach or pool location early.. I mean by 7 when they open or you will not get a chair. We witnessed fights over chairs left with no one in them and this should be better managed somehow for the status of this hotel...Definitely a down fall but we managed to get a chair every day since we are early risers. Other suggestion is more restaurant choices. They could really benefit from having a casual dining spot there to enjoy other than the current choices they offer. Prices are high everywhere but typical for all of Maui. We joined the membership there since we plan on making this hotel our go to in Maui. Much better on the Wailea side in our opinion. Not so commercial. Overall, we will definitely be back! Loved it

    (4)

  • Irene Z.

    A beautiful expensive hotel. The pools & slides are a lot of fun, but needs some maintenance. The only water elevator in the world in the pool. Food is expensive and pool side service takes a while. The beach is perfect! walk along the beach is very nice to see other hotels. Rooms were very nice.

    (4)

  • Claudia M.

    If you are visiting Maui, Grand Wailea is just your place to stay!!!!! is a luxury hotel but t worth every dollar. Me and my husband went in June for our first vacation. We are more than pleased with the service. You wont regret if you ever stayed there. Now planning our next visit maybe for this xmas with the whole little family.

    (5)

  • Amariah C.

    Humuhumunukunukuapua 'a Restaurant. This was an anniversary delight, once in a lifetime dinner! Sat on the lagoon, overlooking the ocean and watching the sun set.... Good company, amazing food, presentation and the atmosphere.... It was Maui and yes, expensive but you HAVE to do this at least once in your life!!!! We are not wealthy folk but I will never forget this dinner and never regret that we had this experience. Thank you Diane for the great service and complementary desert for our anniversary. Sorry this review is much delayed from February.

    (5)

  • L. K.

    This place is just magical. Probably my favorite resort in Wailea which is like the Beverly Hills of Maui. Everything is just so well done. Expensive, but if you're looking for luxury and have an eye for beauty, this is it. Great strip of beach...definitely a great place to enjoy a midnight stroll on the beach with a special someone. The resort is gorgeous inside and out. Words don't really do the resort justice, but I think it is even better than the pictures indicate.

    (5)

  • Luis E.

    Great time, Laua show and food was amazing plus the smiles on everyone my son enjoy the imitation of sand at the pool and we had so much fun, definitely coming back to this resort and spa.!!! Great job

    (5)

  • L And S S.

    The restaurant you have breakfast in, is one of the best buffets I have ever had. The chef at the omelet bar was so nice and polite. (Not to mention best omelet ever!!) The servers are also very polite and constantly checking up on you. The only downside is there are birds everywhere who try to steel you food. And the chairs could use a little updating. But other than that I love this place and will continue to come back over and over again!!!

    (4)

  • Jennifer N.

    The place is really good. It has a very nice view. Overall everything is good.

    (5)

  • Wayland F.

    We did the Sunday brunch at the Grand Dining Room in the Grand Wailea. The resort is absolutely beautiful - you'll definitely want to walk around the grounds after the brunch just to see the gardens, the chapel and the great pool area. After walking around - I want to stay here!! The brunch was excellent. They had five or six hot entrees including penne pasta, fresh fish, chicken and more - bacon, portuguese sausage, bacon, au gratin potatoes, and fresh vegetables. They had six or seven types of salads including an excellent spicy popcorn shrimp salad. They had crab legs and shrimp cocktail - plus a great cocktail sauce and wasabi! They do make-to-order omelettes plus they had a prime rib and pork tenderloin station. All of this was excellent - the five us basically raved over everything we ate. On top of all this, there's dessert - macarooms, ice cream with a bunch of toppings and some of the best doughnuts you've ever heard. The icing on the cake - was Evelyn. She stopped by our table to ask how we were doing - told us about the dessert table and even made some recommendations. She mentioned a lemon curd filled dougnut, and we said we absolutely had to try that. A few minutes later she came back with one - and she was right - so delicious that we ate every drop. She stopped by again - made us laugh and made us feel like valued customers. In fact, I think one of my friends has decided he wants to move here just to be with Evelyn!! Great food - great service - and a beautiful setting. I think we may be back next Sunday!!

    (5)

  • Svitlana S.

    The hotel is beautiful...the service not so much. For this type of hotel- you'd expect the room to be spotless and NOT have dust on the bathroom windows. Pool side service- NONE-existing. We stayed may1-may 5. Property is nice, but really needs to be updated. Pool tiles missing and leaves were really never cleaned off the ground. Kids loved the pools and all the water slides...but we really expected the service to be top notch. Last year we stayed at Fairmont... And LOVED it. Service was exceptional. Didn't eat on the property- since the reviews weren't the best... We walked to Ka'Ana where the food and the service was top notch. We did have drinks in the lobby one night with live music-which was nice and relaxing. Sorry Grand Wailea- we prefer the Fairmont.

    (3)

  • Sam E.

    We stayed in the Napua tower and had a wonderful experience. We had complimentary breakfast every morning which they were accommodating to different dietary restrictions both my wife and I had. At 5 pm, they served complimentary Hors d'oeuvres which felt like a meal more than anything. Highly recommend doing this package and you get a personal concierge also that can book activities and reservations at local restaurants and recommend things in the area.

    (4)

  • Jean B.

    FOR THE FIRST TIME EVER, I wish I could put 6 or 7 or 8 stars. We are diamond members, and have stayed in hundreds of hotels. We paid a very low rate to book (half diamond points and half card) We stayed for 2 nights in May. 40 acres of property!!! We were in awe from the moment we pulled up. Valet parking only. Lobby will blow you away. Newly renovated rooms (a month ago) We had ocean view, and loved falling asleep to the sound of the waves!! Free yoga on the beach. Free bike rentals The amenities are too many to count. It's amazing, you should book now, you will not be dissapointed!

    (5)

  • Mike H.

    One of the best in terms of customer service that I have experienced. Rich, the concierge, sat with my wife and me and literally planned our excursions from start to finish. Top notch guy! We ate at the bistro, volcano bar and Humuhumunukunuku... Service was great, food was good and drinks were.... $15-20/piece. The lava flow was one of the best. The rooms were spacious with a great view. The view of the ocean was truly remarkable. Would stay here again!! Best part of our Hawaiian honeymoon.

    (5)

  • Noa R.

    I'm only giving a 4 due to drink prices and because i am single. I understand all resorts charge $18.00 for a pina colada, but I'm just being picky. This is also a spot for folks with kids.... To those who rate this place low, remember the resort is on the beach with salt water and air all over decaying the place. Newer places like the Andaz, down the way are incredible, new, and spectacular. The service at the Grand is great, from the valets to the house cleaners, just great people. This is a FAMILY RESORT. This is not for a single dude or chick looking for a sweat party or a raucus party everynight. This is a family spot, so don't get confused...go to the Andaz! Wow ... hot singles and gentle wackiness.

    (4)

  • Joe S.

    Paradise. I love sliding down through each pool, then capping off the journey with a drink in the grotto bar. However, it takes me easily over $100 to get a good buzz. Not sure if that's more of a problem with them or me :/

    (4)

  • Ketti M.

    We have throughly enjoyed our stay at this lovely resort! The staff is so kind, the rooms are well appointed and very clean. I love our view of the chapel, gardens and ocean. I have no complaints about this property and would highly recommend it.

    (5)

  • Hanna S.

    Great spa! The spa gets 5 stars, but the Volcano Bar and Grill gets 0 stars because my hamburger bun had mold on it. I let the waitress know, who eventually brought me a new bun. The second bun also had mold on it, so I alerted the waitress yet again. Third time's a charm? Not at the Grand Wailea. The third bun also had mold on it. Unbelievable. The waitress offered us a sheepish apology and handed us our bill. Oh, the hotel is very family friendly - LOTS of kids everywhere.

    (2)

  • Lisa I.

    World class service, a big room with elegant bathroom, a yummy gift box chocolate, free valet parking, all kind of swimming pools and stunning scenic view, walking distance to the malls and perfected with excellent restaurants decorated with exotic Hawaii.

    (5)

  • Katalina Q.

    Love this place. Great for brunch. Beautiful grounds and the nicest staff all around. Private beach beautiful pools great for kids too.

    (5)

  • Cindy S.

    I have to sadly update and downgrade my experience. My son has severe food allergies to eggs and nuts. I ordered room service and told them about the allergies, they assured me the grilled cheese was safe. The poor kid was still recovering from a screw up at Wailea Cheeseburger a couple days before so when he threw up after eating it I assumed he was just suffering after effects from that exposure. Then, I register the kids for Camp Grande. This was the ONE night of a family reunion we planned to be kid free, and all the cousins would go to camp. I told the concierge at sign up that he had Very serious allergies. We show up to a table of eight kids eating strawberries and Nutella with their fingers!! I ask what they plan to do since nut exposure can kill my son! They look nervous and ask the kids to go wash their hands, and ask me what they should order my son for dinner. I am completely flustered, trying to keep him from touching anything or anyone. I respond grilled cheese and they tell me that the hotel uses bread with eggs!! So he had been exposed twice!! They try to convince me everything will be okay. I explain he has an epipen in his fanny pack and they tell me they are not allowed to administer them!!! Eventually I have to take him back to the room, dinner is ruined, he misses out on the last night of vacation with his cousins. I tried to contact the manager multiple times. "Stephanie" Returned one call and never called back again. We were there with a party of 16. This was my second time at this hotel and I always loved it but NEVER again. They have no regard for children with food allergies. It will take someone dying for things to change.

    (1)

  • April W.

    The property is absolutely gorgeous! The reason I am not giving the hotel 5 stars is the service. Everyone working at the hotel seems to be a little off and many of the staff members show a little attitude. For the price of this place the service should be like the 4 seasons next store. The gardens and pools are wonderful. If you are a attention to detail person you will see some outdated features of the hotel. Such as the pools tile. Looked like they haven't updated it since they opened in 1996. We looked past that. As the food was a fortune but gosh it was delicious. I mean wonderful food all of it. Come with lots of money. A coke on the property is 4.75. So make sure you are ready to not care about it. Clientele is very upscale and there is many family's. Rooms are nice enough with decent sized balcony. Property's so huge that there is two valet stations. Get ready to spend $30 a night on parking. If you get a car from the hotel parking is $15 per day. Our room wasn't ready until 330pm. We had to ask for our room 3 times before we got it. It wasn't ready at check in time at 3. So we asked for another room. After settled in everything got better. Cabanas are another fortune. $500-1000 a day. BUT the beach umbrellas with lounge chairs are free. That was nice they offered that. Start early to get those chairs. It's a zoo! And very hard to get one unless reserved or beach chair it like we did. The pool could work on picking up trash and empty cups and towels quicker. Again the service is lacking. I asked a waitress for ice and she said I could walk up to the bar to get it! Really? You can't bring it to me? The shops inside the hotel are nice. Something nice for all ages. There's not that many restaurants but enough to get the purpose done. The shops of Waliea are in walking distance. And you must try the monkey pod for dinner. Can it up there. It's 2 miles away. Amazing food! Get the breakfast buffet package. So worth it. It saves you $100 every morning for 2. Enjoy. We had a blast! mahalo!

    (4)

  • Josh S.

    Beautiful resort, nice pools and friendly staff but I don't think you even remotely get what you pay for here. Our suite needed remodeling or something. Many of the walls were dirty, or touch up paint was the wrong color. Our first day/night they didn't have our crib, didn't make up our couch bed for the other kid and didn't bring foam pillows when requested. Being in a suite I would expect better service. Not once was there any kind of real turn-down service outside of here are some new towels. No towel hearts or swans. No chocolates on the pillow. I mean, they basically brought new towels and emptied the trash daily and did little else. Prices are outrageous on most food items here too. The 3 resort breakfast options are room service, a buffet or a coffee shop. Almost any of those places will run you about $30 a person. The buffet is really underwhelming. No carving station. No omelette station. No waffle station. Just a bunch of hot trays with items cooked long ago, being steamed and not fresh. Lunch options are similar, slow service, high prices. Luckily there is a mall next door and some other eating options a half of mile away so I would highly recommend eating off resort. Best part is the pools and water slides. Lots of fun there. The pool water was pretty cold though, which seems odd in December. I'd think they'd heat it some but it was quite icy.

    (3)

  • Candice C.

    The first word that comes to mind when I think of The Grand Wailea on Maui is OPULENT!! I stayed here on my honeymoon after debating whether or not the steep daily rate was really worth it. At an average of $500 a night it was a huge dip in the bucket considering we were staying on Maui for 2 weeks. So, we decided to do budget vacation rentals for all but one night, the first night of our stay. Seeing as it was our honeymoon we were upgraded to a nicer room with a walk out patio right by one of the many pools. Our room was tastefully decorated yet simple. Huge king sized bed, basic amenities and a gigantic bathroom with walk in shower and soaker tub. You're not really paying for your room at The Grande Wailea, you're paying for the property and all it has to offer! The pool alone is enough to blow your mind! It's not open to the public and offers all day activities for the whole family. Service here is top notch! From front desk, maître'd and all of their outlets. I was nothing short of impressed every single time! Be sure to take advantage of all the activities they offer! We had an introduction to scuba diving that was absolutely free, and the chance to be certified for a very reduced price! I could honestly write at least 10 more paragraphs on how amazing this place is! But I would just be repeating myself. I would highly recommend dining in their many restaurants. Humuhumu was my favourite! Their coconut martinis are to die for!

    (5)

  • Courtney K.

    Excellent hospitality and fantastic services. Highly recommend coming here for any spa treatments!

    (5)

  • Melody H.

    We checked in for three days. As we pulled up Allyson Taylor was the person who greeted us at the car. She was so nice and welcoming. The grounds are beautiful. The desk clerk Michelle was very friendly. Our room was very nice also. We had a problem with noise from the next room and called down to the front desk immediately we could hear security knocking on their door. The only reason I wouldn't give it five stars is because there aren't enough umbrellas down by the pool to lay under. That is a must for me as I am not even supposed to be in the sun do to an illness. They also need to scrub down the pool furniture. Their wait staff at the pool walked by us three times and not one of them asked us if we wanted anything to drink. We ended up down at the beach under umbrellas so it was still enjoyable.

    (4)

  • Robert S.

    The Grand Wailea can be best summarized as 1) overpriced, 2) overcrowded, 3) Mediocre beach, 4) and nice rooms. It's not all bad, but... 1) $20 for a hamburger, $15 for a cocktail, and $9 for a beer 2) the pool is jam packed, crowded with people sitting side by side with almost no elbow room. If you're in to getting to the pool at 6:45 am to get a chair under an umbrella when the Trade Winds stop and it's 85 or hotter while sitting face to ass with a bunch of other people sweltering in the sun, then this is your place. 3) the beach is nothing to write home about. You'd think that the beach couldn't be as crowded as the pool. You'd think wrong. It's pretty damned crowded. It's not a bad beach, but it lacks stunning natural beauty that one finds in other locations in the islands. 4) the rooms are nice & clean. The staff does a good job of upkeep and making sure the rooms are clean, etc. All in all, you're definitely advised to save money & stay elsewhere. Aloha mofos.

    (2)

  • Josh H.

    Hotel is nice. But don't order late night room service. It doesn't exist. Don't offer it if you can't deliver.

    (2)

  • Katie L.

    Stellar customer service. From concierge to the fitness center attendant to the staff you pass as you go about your day - they were friendly, warm, helpful, courteous, and responsible. Beautiful, breath-taking grounds with many gardens and paths to meander. Nice rooms. We had the sense that this was more for families, while the Four Seasons, just down the beach path (where we also enjoyed the resturants), seemed the more romantic, adult option. The pools were extensive and provided endless fun. (My kids complained about no deep end and are insisting I include that here.) It is close proximity to The Shops at Wailea where you can get things you need. We didn't rent a car except for a few days because many of the excursions will pick you up at the hotel and you can walk to some excellent restaurants. You can also walk along the beach path to 3 other beaches. The Wailea beach is pretty perfect though. Younger kids can just enjoy the sand and mild waves, while older kids can take scuba lessons, paddle board, snorkel and canoe. The food is expensive - really expensive. But hey, I was worried it would be expensive and bad. We ate really well! Too well! The menus in the area would make foodies happy, frequently stating where the meat or produce came from. (Grab cereal and milk from the ABC Store at the Shops and you have breakfast in your room to make an impact on food budget.) We spent about $100 more than the quoted rate on the room after taxes and resort fee, but they were very candid about the resort fee from the beginning. I loved the spa - even if you can just afford one small treatment, it's worth it because adults get an hour in the amazing baths!

    (5)

  • Eva C.

    I have been coming to this resort from the mid 90's. It was always maintained beautifully and the place was top notch. I will not be coming here again. From disgusting garbage all around the pools/landscaping and beach to the dirty carpeting/peeling paint on the walls in our room to the decrepit swimming pools- this place needs a major overhaul . I am shocked at how downhill this place has gone. I was debating how I should write this review- but I just have to say it like it is. The lobby is still gorgeous and the lobby bar still is great with live music most every night . You pay premium for everything.. It's Wailea- and it's to be expected so I won't nitpick how expensive things are in the hotel- but I will say that $450.00 for a cabana is crazy. With the exception of about 5 umbrellas this is the only shade you are going to get. They actually make you pay for shade at the pool! The food at the pool is less sub-par and not worth it . The drinks are weak and in five days I have only seen a pool waitress one time! NO JOkE! I even asked a desk clerk if they have food and drink waiters at the pool and she said yes. Really??? Where? So....we had to always walk to the bar and order ourselves the entire time. Again, this resort is situated in a beautiful area which is why I gave the review 2 stars. It is very dear to my heart with so any wonderful memories- but the love affair is over . We will be staying elsewhere in Wailea in the future. I've attached a few pictures if what you get for a $450 cabana. Unbelievable .

    (2)

  • Ryan V.

    The Grand Wailea has taken some hits from reviewers over the last few years: "dated" "showing her age" "wear and tear". I have to say while some of this is true. What is also true is that you may not find a more amazing and expansive property in Maui. Any "ticky-tack issues are more than made up for in the overall experience. Every member of the staff greets you with a pleasant "Aloha" and all are very happy to help. A groundskeeper finished up his task and walked us to where we needed to go without a complaint. This philosophy is of a "top down" management practice and shows how important every guest is to them. We are not really into properties this large but The Grand Wailea welcomed us as if they run a boutique hotel. Enjoy all of the pool amenities and slides and the bar. Bring a credit line or cash however as everything adds up quickly. It's worth the price of admission however.

    (5)

  • Sean W.

    Very nice hotel. Giving it three stars because it is stuffy (without merit) and they should issue a list of things they don't want you to do up front. For a hilton points stay its a no brainer. For a paid stay, many better options exist.

    (3)

  • Wendy P.

    We went to the Grand Wailea and stayed three nights. We went there to stay for our honeymoon. This hotel was such a disappointment. I mean really disappointing from start to finish. I don't even know where to begin..from hidden charges.(resort fees, valet parking). The internet never worked the whole time we were there. The restaurants were mediocre at best and overpriced. We made reservations for our wedding dinner weeks in advance and letting them know it was our wedding night. We were given two choices for a table when we arrived which were in the middle of the restaurant..not near the lagoon or with any privacy. The valet service was understaffed and the hotel seemed very disorganized from start to finish. I would never recommend anyone staying at this hotel. We were given misinformation when we booked a car to take us to our wedding. We were told that they have a car service with black SUV's a company they said they do this with all time. They would pick us up and come back for us at a designated time. This was not the case. it was an mini van taxi that picked us up at the hotel. We asked about the return ride and were told we would have to call for another taxi. This is not the service that was represented to us. I could go on and on about everything that went wrong but for the price we paid..not a 5 star hotel. I think Chris P was correct in his assessment but 3 stars was too generous. I wish we stayed at the four seasons or the Andaz..... I would never advise anyone to stay here...go somewhere else! The one good thing I can say is that Derrick the bell boy went above and beyond for us. He helped us out and the reward he received for going above and beyond for us was to reprimanded right in front of us. All he did was get us directly to the supervisor. Who are these people running this hotel???

    (1)

  • Jeremy L.

    My wife and I had a spectacular stay here during our week-long honeymoon in Maui. When we first arrived, we were awed by how huge the resort is - seriously, the place is massive. There were plenty of valets to park our car, and I don't think we ever waited more than 30 seconds for one of them to come to our vehicle despite the other people waiting ahead of us. The lobby is beautiful. There are marble fountains, giant coy in the pools, and flowers everywhere. There is also complimentary guava-flavored juice, fruit-flavored water, and fresh fruit available for the resort's patrons. As soon as we reached the front desk, we were told that our ocean view deluxe room had been overbooked. Naturally, I started to panic, and I could almost see the veins popping out of my wife's forehead. That's when the receptionist, who was very apologetic, told us that the resort was going to upgrade us to one of the suites, free of charge. I could hardly believe it. The suite was gigantic! It had three walk-out balconies, a complete living room, a large kitchen and bar, a full-sized refrigerator, a master bedroom that could probably have fit eight people, and two bathrooms that included a jacuzzi. The view was also spectacular as the suite overlooked the ocean and the resort's enormous pool. Needless to say, Grand Wailea deserves five stars for customer service alone. The Grand Wailea is a very classy place, and it seemed to cater to older tourists. Most of the people there were middle-aged or older, so my wife and I kind of stuck out as we are in our mid-20s, but that was okay with us because the resort is very peaceful and surprisingly quiet despite how many occupants there are. We visited during the Maui Film Festival, too, so there were plenty of activities going on, and there were even some movie stars as well. My wife and I walked right past James Marsden and his son on the way to the beach, and we were at the pool with Joe Manganiello a couple of times. My wife especially enjoyed that. -.- The room service was impeccable. Whenever we needed something, which was rare as they stocked our room with supplies every day, they usually delivered within a handful of minutes. Also, there were always workers on site available to steer us in the right direction or assist us as needed. We spent a lot of time on the beach. I especially enjoyed the fact that it was a private beach because it meant that there were never any crowds, and there weren't many little children running around kicking sand all over the place either. The white sand beach was absolutely pristine. All in all, the Grand Wailea was a fantastic choice for our honeymoon. It's definitely expensive to stay there, but our money was well spent. My wife and I have already decided that the next time we visit Maui, we are going to return to the Grand Wailea. As an aside, they also serve the best piña coladas in the world.

    (5)

  • Ariana V.

    They accommodated and refunded us all the valet charges and for that they deserve another star. I can tell their costumer service tries very hard to please everyone. Well done

    (4)

  • Keola W.

    We just checked in and got to our room. We have had excellent SERVICE so far from valet, front desk and bellman = 3 STARS. Now, the room....."newly renovated"??? I'm confused. Furniture does not seem to fit nor flow. The couch is totally mismatched and fit quite awkwardly in the room. The old carpet still remains however, they cut out a rectangle (a little larger than the bed) and placed a new piece of carpet?!?! Terrible paint job! The door does not fit the door jam. Old light switches and plugs that look like they could be fire hazards. Toilets look nasty! The toilet seat is bubbled and chipped! Balcony area is so dated and plants are so over grown and not maintained that you don't have a full view of the pool. I travel A LOT for work and always pull back bed sheets to check for bed bugs and noticed that they don't even have a mattress cover on so the mattress has a bunch of hair! Gross!!! We usually stay next door and love it there. We thought we would give the Grand Wailea a try because we had bid for a two nights stay at a silent auction $600 (basically equals to two nights for the price of one) and then paid for an additional night for $600. 3 nights for $1200 PLUS you need to add on the daily valet parking and tips. Service has been exceptional but I am very surprised that this A Waldorf Astoria Resort. The property needs lots of work to be charging outrageous prices!

    (3)

  • W B.

    I've been remiss in not sharing a review for the GW. Once again stayed at the Napua Club--a great setting for adults particularly. While there are children around, it's a bit less than the balance of the resort. Breakfast hours and cocktail/appetizer hours are included. The food is good and the staff are quite attentive to their guests. The GW is a super experience in grandeur. Rooms with straight on/full ocean views are pretty spectacular. Rooms with partial views are good. We've been members there for at least 15 years and have enjoyed every visit over the same time period with or without kids. Can't beat the hospitality and the property speaks for itself. Grand, Stately, Beautiful. Go and enjoy--you won't regret it.

    (5)

  • Urich J. A. B.

    When this resort first opened as the Grand Hyatt it was a jewel and I always referred friends and family to stay there. Unfortunately the place has lost much of its luster after 20 years. There are staff which seem to have no idea of what hospitality business is. Pedrito at the valet desk ask me to "pay a charge for him to take a package to the bell desk" so not Aloha and not the Hawaii we grew up in.

    (1)

  • Nap D.

    I stayed here for five nights and wasn't as impressed as I should have been for the price. In the $5xx nightly price range, I would expect great service, excellent food and something out of the ordinary. What we received was 'ok' service, sub par to mediocre food and an experience no different than a holiday inn. Don't get me wrong, it's a nice property but I don't think the price is justified. Example: We had to call and ask for soap / shampoo just about every other day. Tip: if you like your room cold, ask to have the "vip mode" turned on for the thermostat. It will drop your thermo down to 60 with a slightly noticeable difference.

    (3)

  • Birdy H.

    Came here for brunch for mother's day. Everything was delicious. Pricy but very good. The view was spectacular. I'm glad this was just a once and long time. My only problem with buffets is I can never eat my money's worth.

    (4)

  • Gillian R.

    For me, Grand Wailea sits right between three and four stars. It was a nice place to stay, but for a young couple with no kids, we would definitely stay somewhere else on our own dime. It seems that the attraction of Grand Wailea is the fact that you truly don't have to leave the resort for anything. There are shops, multiple restaurants, more pools than I'm sure we even realized, water slides, and the beach just steps away. For a family with children, I think the $500 cost per night might actually be worth it. For us, however, we just look at a hotel room as a place to lay our heads at night. The rooms weren't quite as luxurious as we'd expected. Everything was just a little outdated and a little dirty, even. There were stains on our bedding, which is about the grossest thing since I start imagining what the stains are from. We had a lovely balcony and could just see the ocean over the trees. We arrived as a part of a group and ended up with two queen beds instead of a king. We called down to see if there was any chance a king was available and got a rather short, "that's all we have" before hanging up. In general, we had a good time here. But I can't imagine that I would spend this much money for what we got when there are decent hotels up the road with rooms of similar quality for a fraction of the cost. Here you're paying for the entertainment, grounds, and the name.

    (4)

  • Henry H.

    We stayed 8 days as part of a meeting in January, 2015. It was our 3rd stay, the last one being 3 years prior. Service and maintenance throughout the entire resort has dramatically declined. It seems they've severely reduced staffing to reduce costs. Pools: the water slides are still great, but paths around lounge chairs were never swept for our entire stay. Servers came maybe once every 4 hours. The sandy child pool area smelled like human waste until our 5th day, when we got a good rain (same for other pool areas). A rinse with a hose could have solved this problem--if only there were staff to do the job (and we did ask). Concierge: non-existent. When we called to ask for help reserving a table at an outside restaurant, we got a complicated phone tree that led in circles and never offered an option to leave any kind of message or to ask for a reservation outside the resort. It's clear they're understaffed too. Valet: more than once we waited on hold 10 or more minutes to reach anyone to ask that our car be brought up. When we showed up, we waited another 15 minutes. The few staff seem so hurried, we felt sorry for them. They all grumbled about "cutbacks". Appearance: paint throughout the resort was dingy, needing a fresh coat. The resort looked "tired". On our last day, I brought up these concerns Front desk manager Carrie, who agreed "we get a lot of complaints about service" and "that's why they hired me" to take care of a "decline in service". I didn't push for freebies and gave very polite but clear feedback on everything above. She offered nothing but apologies. The only appeal of this hotel any more is the fabulous pool with water slides (only after a good rain when it doesn't smell). Otherwise, it's just 2-star service with 5-star prices.

    (1)

  • Brian V.

    We really enjoyed everything about the resort. The grounds are simply breathtaking and the staff is very friendly. What keeps me at a 4 vs a 5 star rating is that the rooms are pretty average. Also, the food is about double what it is outside the hotel but the quality is very average. I wouldn't mind paying for the convenience and quality if it was there. It was easy to solve though because there were a lot of great choices close by. There weren't enough tables available anyway.

    (4)

  • Kathy C.

    Beautiful resort! Couple things, first, the food is awful. We tried the bistro, incredibly overpriced for sub par food. I'd give it s 3/10. I have no problem with expensive food, but it better be good. Then we tried the pool bar/cafe. That wasn't too bad. 6/10. For dinner we went to Humuhumunukunukupua for dinner. 3/10. Then we tried the buffet for breakfast. $66 for 2. Chalky eggs, undercooked sausage and greasy bacon. Gross. 1/10. For the rest of the trip, we've had to eat elsewhere. Try monkeypod, or the Marriott next door, both excellent food. 2nd thing. $30 daily resort fee covering wifi. It doesn't work on iPhones. Couldn't connect the laptop either. Other than that, the staff was great, the views are stunning and the beach is amazing. The rooms were very nice too. But overall, overpriced. Aloha!

    (2)

  • R H.

    While there are many things to like about this resort, there are an equal number of items, perhaps more, to dislike about this resort. Chief among the items to dislike are the staff. We experienced a lack of hospitality and down right rudeness. Especially among the wait staff. They come across with an "I don't care" attitude. Come to find out this resort is a Union Shop. This explains the poor service and attitude. The resort itself is dated and tired. Mold in bathrooms, spa, and old fixtures and faucets in the bathroom. Feels like an old dated hotel. Certainly not what you would expect for the price. I have been to the Hawaiian Islands many times. Always a great experience, except this time. Do yourself a favor, you can find better resorts than this one. You are going to spend a boatload of money to come to what may be a once in a lifetime trip.. Don't waste it here!

    (1)

  • Tawna R.

    Beautiful grounds, respectful of the Hawaiian culture, but my husband and I were eaten alive by bugs in the bed. Combined, we have 10 bites, pretty bad... We arrived at noon, but check in was not until 4:30, and check out the following day was at 11, hardly a "day" of relaxation. For $600, I expect a full day and a clean bed. Luckily we were allowed to use the pool while waited. We had a wedding to attend that night, and were denied early check in, so we had to get ready in our car. HUGE BUMMER! the whole reason we stayed here was to not have to drive home after the wedding and to not have to get ready in Kaanapali, then drive to Kihei. The valet were nice, professional, and quick, front desk and other staff members were nice and helpful too. This was also part of our honeymoon, and we stayed at 2 other places during our time in Maui. The room was purchased for us as a wedding gift, so I was surprised when we were not offered a glass of champagne, or anything complimentary, not even a lei (Hyatt gave us coupons for 2 glasses of champagne, and had us lei one another with fresh flowers and strung shells - cheesy yet cute). The Kaanapali Alii and Hyatt Regency in Kaanapali were the other two places we stayed in Maui, both of which I personally much preferred to the Grand Wailea. Save your money and go elsewhere!

    (2)

  • Embry R.

    This hotel was a magical experience. Everything about it was wonderful. The Spa specifically accommodated my friend's bridal party with mani pedis and mine is still holding two weeks later. I loved everything about this hotel and the condos. It's expensive but a truly incredible vacation on an amazing island. I'd go again in a heartbeat.

    (5)

  • Rob B.

    Third visit in 10 years and while the price has gone up, staff and service have gone down. Rooms have same textiles from ten years ago and are worn. It is still beautiful in the common areas. The free WiFi is a total joke. We could only txt, but use of FB or anything else timed out. You can upgrade the service for $15 a day. We used local restaurant WiFi when we left the property, essentially the poor WiFi made use leave the resort. I think they are shooting themselves in the foot on this one. Food options are pretty good, I think the Hibiscus Grill is a sleeper. There are two happy hours one 2-3PM at the Grill and another at a different time in the Botero Bar. Best of the visit was Nancy the fitness instructor. Best $10 spent at the resort. Beware it's no sissy workout!

    (3)

  • Hanie B.

    Tourist spot! I don't know what is overpriced mean to yall but i like this place. Came here for dinner and dessert only and i enjoyed the sunset. Beautiful Hotel i can say. My expectation is highed. Thanks for wonderful 8 years of service Mr. Morgen. Valet parking needs to improve.

    (4)

  • Brian D.

    The resort is pure opulence and class. The only thing missing is a crystal ball in your room, which I've suggested to the hotel staff. As the only middle class person at the hotel, I felt a little out of place at times. I didn't have the requisite top hat, monocle or pocket watch to stay here. A few times, I was mistaken for a servant and hit with gold coins. "You there boy. Fetch me the largest turkey money can buy..." The hotel is beautiful. The spa is world-class and the grounds are beautiful. There are also three great restaurants to choose from. As a side caveat for all Maui vacationers, don't stay in west Maui. We actually left the Hyatt in west Maui to come here; the noise is unbearable.

    (5)

  • Mike D.

    The Gand Wailea is by far one of the best resorts on Maui. Wailea is not an busy as Kaanapali. South Maui is know for its beaches and beautiful resorts. I can't wait to return!

    (5)

  • Chad W.

    Absolutely stunning landscaping and pools/water features. Our room had a nice ocean view and balcony with all the normal stuff you would expect. I would give it a 95% on cleanliness. Very quiet no noise from neighbors, good a/c, and decent wifi. The staff was all very attentive and helpful but every service/meal you bought unfortunately came with a Waldorf $$$$. I felt like their $30 buffet breakfast was nice but if you want a small breakfast you can go up a floor and get something at the cafe. I wouldn't eat any other meal here unless it's while you are sitting poolside and don't want to leave otherwise WAY over priced and nothing special. We didn't have any issues getting a lounge chair like others have stated and the pools are great. We enjoyed the upper 18+ pool. You get a new wristband every day for the pools and can get towels also there. There are also lounges with umbrellas on the beach just no drink service there. I would come back and enjoyed this area of the island. It's the Rodeo drive of Maui just know that going in.

    (4)

  • A P.

    overall, great hotel that we would come back to. see below for + and -. Keoni was the lobby bar bartender and worked most of the days we were there and was FANTASTIC! he not only remembered our faces but remembered our drinks. he 100% exceeded our expectations as he was entertaining, friendly and personable. we don't know if you ever extend these comments to your staff but we would appreciate if you communicated that the couple from DC who loved the dirty martinis and wine truly appreciated his services. my husband and i were on our honeymoon and enjoyed the experience of the water slides, water elevator and taking a small water slide to the pool bar. it made us feels like kids again (my husband probably a little bit too much =D), with an upgrade because at the bottom of one of the water slides there was a whole "grotto" with a hot tub and pool bar. HUMUHUMUNUKUNUKUAPUA'A - "aka. HUMUHUMU" - although a bit overpriced, the food was amazing! we got the scallop appetizer (we are not big seafood people) and they were fantastic. we got the monchong and ono and were not disappointed. RESERVATION ACCURACY - we reserved a deluxe oceanfront room. when we checked in, they attempted to "upgrade" us by giving us an unrenovated room in the napua tower with "free concierge services, b'fast, tea, cookies, happy hour" for our honeymoon despite asking if we preferred this change. All we wanted was the oceanfront room to be able to wake up on our honeymoon and enjoy the view -- and they gave us a garden view that looked at other room balconies. We had to explain that this was not what we paid for or wanted. To exceed our expectations, a "honeymoon" upgrade would have been a room that we paid for (deluxe oceanfront) with the additional amenties / or asking if we were okay with a room that we didn't pay for. CHECK-OUT - process was fine however we took advantage of the courtesy room and were shocked by the condition of the room. we walked in and there was a stained wet wash cloth in the shower with two piles of hair and multiple empty shampoo/conditioner containers. there was an empty pill container, empty wailea plastic cups, mussed bed, sand in the room, towels all over bathroom floor and legos. we almost left the room without showering but were in a time crunch to get to the airport. we informed the front desk of the condition and the response was a blank stare and "okay" when we said we weren't sure how frequently the rooms were cleaned but that this room was in desperate need. The fact that a courtesy room was available exceeded our expectations, however, we recommend that are cleaned/checked more frequently. ROOM LOCATION /TYPE - see above for "RESERVATION ACCURACY COMMENTS". additionally, the room was fairly quiet however, anytime luggage or the cleaning cart was rolled down the exterior hallway, the noise was loud and disruptive. There seemed to be sufficient children and workout related activities. Considering the number of honeymooners/anniversary couples, an "adult" night with a newlywed game would have been entertaining. the water slides were super fun and the water elevator was cool and something to experience. unfortunately the first day, the pool cleanliness was something left to be desired as there was a bunch of sand and leaves. however after that day, the conditions improved significantly. If you're hoping for pool side service... don't hold your breath. It takes a long time for the servers to come to each pool and when you eventually get one and order you can expect at least 20-30 minutes before you get a drink. We ordered a cup of ice to pour our water into and by the time it came to us it was over half water.

    (4)

  • Neera P.

    Breathtaking views- 4 stars. Everything else 3 stars(and i'm being nice). This is by far not a 5 star hotel. The rooms are extremely over priced and dated. The first day I arrived, I found woman's piece of undergarment next to the night stand(in conspicuous place) . I called the front desk to inform them and got attitude from the attendant. Absolutely unacceptable. Breakfast Buffet is very good. Great variety and very fresh food. The staff here is very friendly. The pool has outrageous prices for the Cabanas. If i'm going to pay over the $700/ range per- night, I don't expect to pay another $250-350 dollars to sit in a Cabana for a couple of hours. Call me crazy.

    (4)

  • Cathy D.

    Always excellent customer service. Beautiful Hotel and Resort property right on the Beach. Our Room was very comfortable and spacious. Room service fast and Very accomadating. The daily night time entertainment by poolside is fantastic and a really Beautiful show. The hawaiian dancers and hawaiian music is one of the Best. We Enjoyed it nightly.

    (5)

  • Chris W.

    Hotel upgraded me to a deluxe suite room and gave me a $25 gift card to use for dinner, free buffet breakfast, and 2 cocktail vouchers, since my reserved room was not available due to a US Bank conference at the hotel. I really appreciate the special care and hospitality of the hotel.

    (5)

  • Sarah D.

    Great stay!!! We have only been here half of our stay so far and we are amazed at how friendly and courteous the staff is. You really get a great Hawaiian experience here. We will be back next year to stay again.

    (5)

  • Janice B.

    The Grand Wailea is truly GRAND. The grounds are amazingly beautiful, winding in & out of waterfalls, ponds full of Koi fish, lush gardens & whimsical bridges. Great pool for the kids...slides, caves, ropes, river & MUCH MORE!!! It is older now, BUT STILL OUR FAVORITE!!

    (5)

  • B H.

    Just got home from vacation here. Beyond impressed with facility and staff. Everything from beach to rooms was great... Looking forward to returning.

    (5)

  • Lauren T.

    It's been a year and I was hoping my last review would help make some changes. This year the staff is incompetent and slow. They have no idea what is going on in their own jobs. I get told one thing by one staff and another by a more experience employee. By this point I know who is veteran and ask them my questions. I've ran in to 2 employees one at the pool and one at the check in desk that can't answer a single question that I have. In glad they are updating their rooms but that doesn't make up for poor service. There is still only one server for the pool and one for the adult pool. However, I want to take this time to day that I am giving my 3 stars to Becky. She was awesome and I would give her 5 stars but the rest of the service gets 0 stars. She truly cares about every guest, the way a 5 star hotel should care. Thank you Becky for everything and all the smiles.

    (3)

  • Bob K.

    I came to Maui for a business trip and our meeting was at the Four Season in Wailea. My team stayed at the Grand Wailea and I was pretty impressed with the hotel. The grounds were beautiful and the hotel was so large, I got lost the first day. In comparison, the GW was more family oriented while the Four Seasons seemed to be more for business visitors. The restaurant was fantastic and the waiters were great (just be cautious of the birds trying to take your meal). I didn't have time to hit the pool area, which is great for kids as well as adults (which has a bar in one of the pools where you can seat yourself in the water). I'll have to try the pool the next time I'm there.

    (5)

  • Joey D.

    My wife knows how to vacation she took us to the best resort there is an Maui and we are living the life. She has been coming here for years and always told us about this place that is absolutely great for kids adults even senior citizens the pools are unbelievably beautiful on the restaurants are gorgeous

    (5)

  • Spencer S.

    The grand Wailea is one of the best hotels I have ever been to. The atmosphere is very beautiful and really shows the beauty of Hawaii. This hotel really balances adult and kid activities. The kids get a nice waterpark and the adults get a relaxing spa and gym. The food is delicious. They have a great breakfast buffet with so many choices. They also have a very nice restaurant named after the Hawaiian state fish along with many more great restaurants. The beach is very beautiful. The waves are pretty calm and the whether is nice and warm. The beach is both kids and adults friendly. It's relaxing and fun to play in. You could kayak and snorkel in their beach. The service is also great. The front desk always accommodates us when we are not satisfied with something. I love the Hawaiian environment in the hotel. This is such a good hotel for both kids and adults. (other then the issue down below) Issue: I still will rate the Grand Wailea five stars, but one thing that they have to fix is the rule at the kids camp that kids twelve and under need to be with an adult at all times when they just want to hang out and play video games when they aren't with the camp. The new rule should be that kids ten and over should be aloud to go to the kids camp by themselves and play video games or something because it really wastes parents/adults time to just sit there and watch the pre-teens playing knowing they could use that time to go to the spa, beach, pool, and gym. I have no idea why they have that strict policy. What do they think older kids or pre teens will do to them without an adult, crash the place! There is no reason to have that rule. I'm sure the parent trust there kids to go to the camp grande alone, so I don't know what the big deal is. Hopefully they will give the pre teens trust and independence and the adults free time

    (5)

  • Jeff R.

    I have been a HHonors Diamond member for my entire working career spanning more than 20 years. I have earned more than 10Million Points and travelled to most of the really nice Hiltons in their portfolio. These include all the Waldorf properties /Hilton Maldives/Park City/San Diego/Chicago/Whistler/Hawaii/Florida/London/­Scotland/Copenhagen/Tahiti/Etc.Etc. I just returned from my 10th+ visit to the Grand Wailea in Maui. I have three young kids, one with some special needs, and without a doubt this property is my favorite. What makes it so special, beyond the newly remodeled rooms and amazing pool/waterpark, is how you're treated as a guest here. More specifically the Director of Front Office Operations, Jamie Piano, during every visit we have made here always makes us feel that we are the most important guest on property. She obviously loves her job and it shows in how she treats her guests making you feel as though you having a good time is her most important task of the day. There are a lot of Hotel and Airline loyalty programs out there but as long as there are properties like the Grand Wailea and they continue to treat their guests like VIP's like they always have, HHonors, for my money, is the best of them all.

    (5)

  • Steve P.

    We had an issue with the Grand Wailea and they worked with us to make amends for the problem. The representative who helped us, Kelly Hamlett, was very responsive to my yelp, listened to what I had to say and was proactive in following thru with her desires to make amends. We were more than pleased with the accommodations that they offered us.

    (5)

  • C D.

    We had our wedding and honeymoon here. I gave it four stars for the overall experience I would give a lot less if we didn't get a good wedding package. Since our wedding went perfect as planned with no issues i can give four stars. Value is not worth it if your just staying on site. Four seasons seems a lot better and for the price. Make sure you head to costco and buy snorkel and beach gear then throw it out when you leave - its cheaper to buy it than rent it from the hotel. Pros: -Staff are wonderful except for a few unfriendly housekeeping. -our wedding planner Amy is wonderful highly recommend her. -wedding package is a good value and nice to have your hotel onsite - valet parking is efficient - the beach and pool are wonderful and this is one of the main reasons we stayed here. -Costco discount for lulu dinner - water in the car every time you get valet - views if you get a nice room - great venue for a wedding chapel is amazing - great gym - towels and seats for the beach no charge Cons: - price if the room is for a four start the room is a three - old rooms - musty smell stained carpets tile in the bathroom needs a lot of bleach - damaged furniture - housekeeping doesn't like to replace cups and towels. I had to call them almost on a daily bases for extra stuff - housekeeping only half job to the rooms - valet and some housekeeping staff give you the sad or mad face for not tipping. They acted as if they are entitled to a tip - valet fees - hotel fees Overall in a few words: Staff and how the place is ran I give it five stars. I can see this place worth staying if the pool, beach, gym and the area matters the most.

    (4)

  • Lexxy W.

    My husband and I decided to have our honeymoon here! This really truly is a great place. It is so beautiful and open. The staff is always there to help. We accidentally left our balcony door open and a bunch of little flys got in, and someone came up and killed them for us. I mean come on! The pool is cleaned daily, and the water wasn't like a typical pool chlorine overload. The food. Don't get me wrong. every single meal I ate there was top notch delicious melt in your mouth make you wanna cry delicious, but literally you are forced to pay an arm and a leg for one meal or even a snack. Luckily they have a small outlet mall down the street walking distance. Including an ABC store, and others, but it would have been nice to get a snack for less than $15. Overall this was one of the best places I've been on earth, and will DEFINITELY be going back. BUT!!!! I love my food, and I love my money. Just know when you go here you're going to spend.

    (5)

  • Sue T.

    Random highlights: First - The lobby is pretty but do not expect the service of a 5-star resort.. I've had better experiences during check-in at resorts in Mexico. There's won't be staff to offer you a welcome drink. We must have had an updated room. But please note it's updated but its a basic room. Nowhere near the fine attention to comfort and details you would expect if you are accustomed to higher end hotels. It was comfortable but no wow factor. Internet that was free - was slow. A few basic channels. Maid service is slow to respond. We were never asked if we were here for our honeymoon or celebrating anything special - so obviously no notes from management, champagne, or chocolates. This may all sound over the top but trust me - these were all basics that were at the other island hotels we have stayed at for this honeymoon trip. The valet staff is nice and efficient. However, do not expect to pick up the phone in your room and have them answer...hello, Mr or Mrs. how may we assist? You will need to state your car ticket number, last name, or room number too. In this day and age - there's no caller id?? We found the beach here to be amazing but the pools were over crowded and we had to go on a waiting list to even get a lounge chair and umbrella at the beach. Was the stay horrible? No. But it was nothing to rave about and on our next trip to Maui we will be staying elsewhere.

    (3)

  • Dave A.

    Wow is this place is getting beat up. Pool is falling apart just looks dirty everywhere. What a shame this was the spot back in the day. If your booking be carful it's not the same Any more. Hilton please take some of your billions and make this place what it was.

    (2)

  • Daniel A.

    Valet damaged my vehicle, about a 1000$ in damages refused to pay for it. You can only valet! Now I'm starting a legal battle with these guys!! They can ruin your vacation!!! Beware!!

    (1)

  • Debbie R.

    We've been coming here almost every year since my husband and I met 15 years ago. We are also members. The grounds are beautiful and there are many things to do on sight. The one complaint we have had here is customer service is not the best. This trip however, one of the highlights has been meeting a lady who's name is Armi. She was working on the 8th floor in the Napui towers during the breakfast time. Shining brighter than a diamond, I met her selling me on how wonderful the macadamia bread is. Personality plus, she takes a genuine interest in every guest she comes in contact with. I have never been so taken by a person. I would love to come back and see Armi in the front lines here. She is an asset and should be training people in the art of caring for guests. She will definitely be a fond memory of mine, and I will miss her shining personality that always put a smile on my face every morning. Who do you contact to get this woman a promotion? Armi..thank you for making our stay here amazing.

    (5)

  • Diane Y.

    While at the Botero (Lobby Bar) at the Grand Wailea, we ordered a cheese platter. In a few moments while enjoying it, our plate was covered with ants where the honey was. Instead of fixing the problem, the bar tender said this is what happens in hawaii and dipped his finger in it to show it was no big deal! We were still charged for the platter. Not finished with it by all means!

    (1)

  • Angela G.

    Been here numerous times. Just had lunch, the three of us. Turkey sandwich was very nice. Tuna was flavourless ... Dull Just okay, at pretty pricey menu.

    (3)

  • Lukas L.

    Honestly, it was okay. Nothing to write home about in regard to food. The setting is splendid, original Botero pieces everywhere, awesome pool and fountains, good beach (not great), Spa is great, with basketball court, etc, but the buffet itself was very average. Sashimi platter was one small plate replaced infrequently, and the other dishes were just plain and leaving much to be desired. Bottomline, views are great but food is average. Honest truth.

    (4)

  • Mrs. A.

    Such a fun resort with wonderful pools for adults only and children. We were in a suite which was great. Rumor has it the hotel is going to do room renovations in 2015. I think that's a fabulous move! Rooms could use the facelift. While they were clean and nice, slightly dated. We loved the water coloring class on Tuesday with Mary. Worth every cent! Luau was fun, but food was mediocre, but again, it's more the experience and show! Oct was a perfect time to visit. Not overly crowded or congested. I hear Dec is insane and off season like Oct is best! Very pleasant vacation. Made for a perfect baby-moon holiday! P.S. The hotels honey mango lotion is incredible!!!!

    (4)

  • T. Michael R.

    Talk about a major let down. At one time, this hotel was the most impressive thing in Maui. That was years ago. The once grand figure has aged and has not been kept up at all. Outdated paint, grout missing around sinks and tubs and cracks and holes on the walls throughout the facility. The pool area is still the amazing but like the hotel, it is showing it's age. Paint that is outdated, old lounge chairs and a pool area with missing tiles and cracks on the sides and bottom of the pool. Prices are outrageous for what you get. The buffet is small for $30 a plate and a huge disappointment. The gym is great. The lone shining star. Great selection of Cardio, Machines and Free Weights with new Precor equipment. The one issue, no lockers to change and no place to store a gym bag. All and all, the Grand Wailea is no longer grand but an aging outdated hotel.

    (2)

  • Ann W.

    Welcomed by a cascading wall of lush flowers and falling water, the Grand Wailea is a sight to behold. The staff pamper you and treat you well, as expected with a price tag to fit. The details make the difference: a fresh flower lei as an Aloha gift for the ladies and nut shell lei for the gentlemen, punch and fruit in the lobby, water in your car when you pick it up from the valet... to name just a few. The grounds are a Hawaiian paradise... gardens, rushing streams, charming bridges, a sweet wedding chapel, fine dining, and easy access to a picture perfect beach. There are multiple pools to satisfy any taste, from a mini beach for tots with kid-sized furnishing (one of my favorites) and a Tarzan pool complete with swinging rope to a grotto pool bar and lazy river meandering between pools. But the best part for us was a corner room on the 7th floor that we were fortunate to stay in, one with a panoramic view of the grounds, ocean, neighboring islands, a full moon in the early morning hours and a spectacular sunset in the evenings. You just feel whole when you breath the island air and behold God's beauty! So why didn't I give this glorious place 5 stars? -- mostly because there are parts that could use some tender loving care. The drain in our gorgeous double shower head bathroom was partially clogged. The wood near the refrigerator is falling apart and the shutters sag with age. These things don't bother me too much, but when you're paying as much as these rooms cost, you kind of want perfection. It's a tall order and mostly, this resort delivers.

    (4)

  • Brianna S.

    Just had a pool day at the Grand yesterday for a friend's 30th b-day. I can't comment on the rooms or anything else yet, but I can tell you we had one awesome day lounging around by the pool. We booked a cabana for four, checking around 1:30pm, and got four towels and our wrist bands. Our cabana came with waters and a plate of fresh fruit, where you can select a time frame on when they are to bring it by. There is one thing that I noticed right off the bat, that this is more of a family hotel, than a 'romantic' or adult hotel. There were so many kids, that the might even have out numbered the adults two to one. Just an observation. That did get a little annoying, that our cabana was smack dab next to a family of five. We did find that there was an 'Adult Pool', and left our cabana for some time away from screaming kids. The thing I did think was really weird, the pool bartenders, stop coming around and serving drinks at 4pm. The bars stop at 5! There is still sunlight, and they are trying to stop the party... Minus a star for the shot window to buy booze. If you don't know, now you know!

    (4)

  • Raquel R.

    Beyond amazing and a wonderful experience! Must add to bucket list when you come to Maui! Starts off with a warm welcome from staff, they explain what to do and were to go. My husband and I just got married so we thought this would be a perfect way to top off our honeymoon. We had 3 services so we split up at first. There is a mens side and a woman side for the beginning of our journey which included different essential oil pools to soak in, rain shower head to massage your muscles, 2 hot tubs, 2 cool tubs, wet sauna, dry sauna, exfoliating room to makes sure dead skin is off before any services which is super clever. Takes all built up sunscreen, dead skin, ect. Off your body. I was finally done with the first hour of relaxation and was told to meet my husband out on the balcony :) we both waited overlooking the ocean for a few and then we we're both taken to our services. Lavender exfoliating , lavander caccon crystal reki and a massage. I was a zombie when my therapist was done! I have never received reki and it was definitely a must try. My massage was outstanding best iv ever had. Pressure was perfect, She incorporated stretching, listened to what my concerns were and paid attention to those areas! Over all couldnt be happier! my husband and I got lunch vouchers with our package and thought they were definitely worth it as well. Only disappointment was we were not able to get pool wrist bands:( we thought beacuse we spent over 600 in services it should be included. I guess not

    (5)

  • Antonio R.

    Highly recommend this beautiful hotel. We spent our honeymoon here and were treated like royalty. Amazing customer service and everything about this resort is gorgeous. There were several days that we didn't even leave the property. There was so much to do and it was all top notch. The Luau, Spa, and pools were highlights for us!

    (5)

  • John P.

    Nickel and diming galore. Look, I know Maui is expensive. And, I know Grand Wailea is top class, at a top location. And I get you have Botero originals and I appreciate them. It is a gorgeous hotel. And the staff is super nice. But, why do you insist on gouging people on little things? Charge $50-100 more a night and don't come across like bottom feeders. Car parking? Valet only, $25 a pop. Great when you know that area only has resorts and you have to drive everywhere. Less great when you wait 20 minutes because you've picked up your car at "rush hour". Rush hour @ Maui??? Not like it's downtown NYC with valets being essential. . SUP? $40/hr, compare to $30/2hrs at other locations. But, hey, that's the resort experience, to be expected. No, what really got my goat was the free internet. Yes, yes, I understand that it will be throttled so we don't bypass the $15/movie charge by using Netflix. I get that, I get that. I understand that if I pay I will get faster speeds. Now could I get the gmail greeting page to load in less than 5minutes? Pretty please?

    (3)

  • Kathy S.

    The last time I was in Maui, I spent a week sleeping on a squeaky air mattress. Staying at the Grand Wailea this time was the grandest of upgrades! Lots of things to love here, IF you're a fan of huge resort amenities and vacationing in the lap of luxury. The hotel is truly breathtaking, from the gorgeous entrance to the top-notch spa. Not saying it couldn't use quite a few cosmetic updates, but the place is pretty much what you'd expect from a pricey Hawaiian resort. I felt like absolute royalty whenever I walked into the hotel and the staff knew us by name, or when I sat out on the huge, beautiful terrace just casually eating breakfast, overlooking the ocean. I hear there are absolutely excellent pools and waterparks and the like, though I personally spent my time on the beach instead. Location-wise, Grand Wailea is also a quick, short drive to popular places like Kihei, where all of the fun surf and snorkel action is! In the evenings, the Grand Luau is an incredibly fun experience, especially if someone in your family (like my lovely father) gets pulled up onstage to hula dance in front of the crowd! That being said, there were two things that drove me nuts staying here. - Hotel layout: The hotel is itself is fairly spread out, and sometimes it's hard to find stairs or walkways that get you where you want, without having to trek all over the place before asking someone if certain parts of the hotel are even connected. Probably not an issue for most families, but we were there with a large group and it was interesting attempting to find others when we were spread out across the entire hotel. - Valet parking: For someone who hates dealing with parking, I sure thought a valet-only hotel would be my dream. Wrong. We usually had to wait under 10 minutes for our car but during busy periods, we waited 30+ minutes (maybe more) for our car to come, even if we called the valet desk 15 min ahead of time! I'm sure this is the case at any major resort though, so no hard feelings, Grand Wailea. We're still good. Overall, major resorts just aren't quite my style, but I still loved my experience. If you're coming with family & kids, really love hotel amenities, and want a classy stay while in Maui, Grand Wailea is where it's at. Enjoy! Tips: - Always call the valet desk at least 10 minutes before you leave! Fingers crossed they'll have the car pulled up and parked by the time you get down there. - Check out the complimentary resort services/activities, like free scuba lessons! - Wifi is free, but be warned that it is pretty much the slowest thing on earth.

    (4)

  • Gigi S.

    Amenities make this spa destination a deal. Soak in dipping pools before your treatment, plunge into hot and cold baths and just sit poolside. Get the Spafinder deal if you want to treat yourself without the $$$. I had the signature massage- one of, if not the best massage I've had. Worth adding as a day-long destination to your Maui vacation.

    (5)

  • Eric W.

    Is sleeping past 6:30 a.m. an important quality in a vacation resort for you? If so, then this may not be the resort for you. First of all, let me start with the good aspects. If you are looking for a fun resort to bring your children where they will have activity options ranging from waterslides to floating trampolines to swim-up smoothies and shaved ice, then this is a good spot for you. The only resort I've seen that does a better job with kids in Hawaii in the Hilton Waikaloa on the Big Island. (As a disclaimer, I have not been to the new Disney resort on Oahu as my kids have outgrown Disney.) This resort is a place you can let you kids run, swim, jump and just enjoy all day long. It's safe, fun and well supervised. Then, of course, that leaves you...the grown ups in tow. If you want one of the chairs that are seven chairs deep in some spots by the pool or ocean, then you need to have someone out there staking out turf by 7 a.m. You'll notice the chairs are so close together that they literally overlap each other with the left side of your chair resting over the right side of your neighbor's chair. As inviting as this closeness with new friends sounds, there is a catch. There are fewer chairs than guests, which means that there is a circus every morning as guests attempt to claim a chair they will use for the rest of the day by the pools or ocean. If you leave this claimed chair for an hour, then the hotel staff will strip your things off of it, so another lucky guest gets to sit down. I have never seen so many people so stressed out and upset about finding a place to sit down outside of their $500+/night rooms. Our rooms for our family were beautiful with panoramic ocean views. They were modern and clean. But, it was the little things outside of the rooms that were off the mark. Unlike the Hilton Waikaloa, which is so big there's a monorail running through it, this hotel feels overcrowded. There are too many rooms on too little property. Whether it's finding a chair or lining up for breakfast or just getting an elevator, you sometimes feel like you are in a herd waiting for a pile of hay to be thrown in front of you. This was especially emphasized when we wandered next door to the peaceful surroundings of the Four Seasons where (Gasp!) some chairs appeared to be unoccupied. Once you get your treasured chair, prepare to listen to the gentle Hawaiian breezes as they are drowned out by the resort's staff yelling "Feet First!!" and "Don't run!!" to kids navigating the slides around you. There were those little things too. Our room had a fridge, but it only contained two mismatched leftover bottles of water. Judging by the labels, they had been in there for a while. (We decided not to touch them either, so sorry to the people who had the room after us.) We bought water for 99 cents for 1.5 liters at the ABC store next door and I couldn't help but wonder if the hotel couldn't charge $502 a night for the room and have water in there for us. Order a $8 beer by the pool and you will be presented with a plastic glass of beer that holds about a half pint. This explains the lack of Irish and Australian guests. Order a $15 mai tai and you'll get a sort of Malibu Coconut Rum concoction. Or, you can really go over the top and get a smoothie with vodka in a souvenir plastic pineapple glass you get to take home. Now there's a conversation starter for the next scrapbooking party! Our dinner at Humuhumunukunuku was nice and I'll review that separately. The Bistro turned out to be a good spot for lunch with very nice ahi poke wraps and Maui onion rings. The included breakfast featured an omellette bar and some nice Asian options. There were a lot of good things about this property. The staff were mostly very nice and accommodating. Well, except for the shaved ice stand manager. I was in line with my kids to get ices for them at about 3:30 p.m. and the manager came out and announced that they were closing up to go set up for an event somewhere. She decided to draw "the line" between who gets ice and who does not between my son and what appeared to be about a 10-year-old boy behind him, the last little boy in line. The boy looked pretty crushed and I actually had to make a bit of a stink with the manager so the boy could pay his $8 for a cup of shaved ice. It was actually kind of heartless to see the little boy just sort of shoved aside by the staff at the stand. So, if you are looking for a place to let your kids run wild and enjoy, this is a good spot, though do give the Hilton Waikaloa consideration as an option that has more of the kinks worked out and more room in general for your family. If you are looking for a place to sleep beyond 6:30 a.m. and still have a chair and connect more as a couple in romantic Hawaii, I would not recommend this hotel. This isn't about you. It's about your kids. And, thankfully, they really don't need a chair to sit in as they'll be on the go pretty much all day long.

    (3)

  • Amy A.

    The spa is a great way to spend your day. The pre massage body scrub was a nice touch. This is a must see to believe facility. My massage was worth every penny! I love this place! I will be back.

    (5)

  • Mabelle A.

    Came here for Sunday brunch - our reservations were on the later side so it seemed fairly picked through and they didn't replenish that often. The drinks are super expensive and not very good - specifically my bloody mary. Our server was nice enough to take one of ours off the bill though. The view is beautiful and most parts of the meal were good, but nothing spectacular. Our server seemed overwhelmed even though it wasn't that busy. I know a lot of people love this place - but I can say it's not really my favorite. When we visited another time for cocktails, it felt like we were in Vegas. I want to feel like I'm in Hawaii relaxing, not surrounded by a lot of noise and sequence.

    (2)

  • Marilyn M.

    This resort is impeccable, beautiful and super friendly staff. I took a photography workshop while there, by Michael Gilbert: it was a highlight of my trip!

    (5)

  • Dave S.

    On my most recent visit, I was appalled by the amount of beach pollution churned out by this allegedly high-class hotel. Wailea Beach is a treasure, yet the Grand Wailea and its guests treat it like a garbage dump! Empty plastic beverage cups everywhere! Used hotel towels dumped all over the place! Discarded beach toys blown up around the native vegetation. Sad, sad, sad! Grand Wailea management needs to get its act together and either clean up after it's guests or stop treating the (public!) beach like they own it. Shame on you!

    (1)

  • Noelle S.

    Stayed here twice and I love love love it! The shopping, the views, the service, the dining, the chairs, the gym, the beds, the breakfast buffet, the 2 steps to the beach, the everything. The pools are ok but ahhh it's heaven here.

    (5)

  • Leia V.

    We have stayed here every year for ten years, and it's sad to see it just slowly deteriorating. It's obvious that there has been a change in management, but not in the good way. Food is expensive and mediocre, and it used to be much better. I swear they have packed more people in than they have resources to accommodate. Worst if all, it's impossible to get shade unless: You pay $450/day for a cabana (um, that's the cost of a freaking ROOM) Or you race down by 7:30am to secure a free umbrella on the beach. (I work 70 hrs a week and want to RELAX on vacation) Best part is that those cabanas are mostly empty all day every day. After a week of watching, I'd guess there's about a 25-30% occupancy rate. Those could be free umbrellas for fair-skinned people like me who already spend $800/day here! I'm going elsewhere next time. Management, I'm here for another week, so if you see this, please message me and change my mind!

    (2)

  • Sarita d.

    We keep coming back. Beautiful landscape. Excellent service and you feel so relaxed. Sit on the Botero bar and enjoy some excellent music. Private beaches and excellent pools with lots of slides. Housekeeping does a great job make sure you ask for turndown service. The spa is a must. I had the facial and it's the best I ever had. Relaxing and my skin felt so smooth. Beware of the resort fees and valet only parking option. It can run steep. Avoid the volcano bar at the pool. Poor service and the lady gave us food she had already served to someone else after they touched it

    (5)

  • Ryan G.

    Amazing Vacation and Wedding!! We spent 10 wonderful days at the Grand Wailea! We actually not only were guests their but also were married on the property. For anyone looking for a getaway this is the place to visit! We got a terrace suite opting not to spend the extra money on the ocean view which worked fine for us. Try and get as high of a floor as possible. The room decor is fine, nothing special; however, I am told they are doing a full renovation right now to give it a more updated feel. The food is insanely expensive on property so I would recommend getting most of your snacks at one of the local stores. Unfortunately the rooms do not have a microwave so you are limited slightly. The restaurants for a resort are actually really good. I would recommend the lobster during happy hour so it's half off. The wedding was amazing! Highly recommend the chapel overlook for the reception... we will try and add a few photos once we get them from the photographer. Try and get MaryAnn as your coordinator if possible.

    (5)

  • Harley R.

    Christmas day at the Grand Wailea poolside and you can't move the lounge chairs around because there is a rule that says so; and you can't play with a ball because there is a rule against that too; and if you don't sit in your lounge chair at least once every hour they will "timeout" your chair and take it away. So much for the Aloha attitude. My recommendation- stay at the Four Seasons or Fairmont where they know what customer service means and hire employees who actually can think on their own.

    (1)

  • William B.

    Very poor food quality. Overpriced and small portions. There were 7 in out party. Food always came out raw or undercooked. Prices are a rip off. Hotel is beautiful but the service was poor. Manager named Adam would not even respond to problems.

    (2)

  • Kristen S.

    Truly a 5 star experience. Wow. Does it get any better than the Grand Wailea? I do somewhat agree that the rooms could be renovated/modernized, but I also think the "style" of the Grand is older, plantation style Hawaiian luxury. It almost feels like the Venetian (but nicer!). If you want sleek, edgy modern designs and interiors, check out the Andaz nearby. Back to the awesomeness. The grounds are immaculate and the manicured lawns, sparkling fountains and views of the ocean are breathtaking. We stayed in the Chapel wing and our lanai was right up against the edge of the koi pond and we had an ocean view. It was a romantic, private and beautiful room. Adult pool - bless it! I think more hotels and resorts should separate the kid/family pool from the adult pool. We never had to hunt for pool chairs, get splashed by or hear the wild screams of children, and often we were the only ones in the pool period. It was luxurious and I loved it. The one time a rude Mom brought her kids to the adult pool, a staff member swooped and (politely) gave them the boot - YESSS!!! Swim-up bar - amazing and yes, it has HEATED JETS beneath your feet, so when you sip on your frozen drink, you still stay warm in the water. You don't even need to think for yourself - the Grand Wailea has thought of everything for you. Get the Sweet Leilani and let your worries melt away! Service and hospitality - unmatched. Upon arrival, we received a lei and warm welcome. A bellhop then gave us a tour of the hotel on the way to our room. Every time you get in your car, the valet stocks chilled bottled water in there. They also have towels and beach umbrellas for borrow at the valet, that you can just pick up on your way out. So convenient! Love the turndown service and the housekeeping staff in general - very attentive and timely. Our room - love love love the comfortable bed! Also like the shower. Our view was great and the room was always felt clean, spacious, and well-stocked thanks to Housekeeping. There's also a fridge for storing groceries or take-out. This is a very special place in a beautiful setting.

    (5)

  • Kari L.

    Just got back from a work function and I must say.....WOW................great place, but a special call out to Stephanie Bartizal who went out of her way to help me. You are the reason I would come back to the Grand Wailea for a personal vacation. Wishing you much happiness as that's what you give to others. Kari

    (5)

  • D G.

    This place is awesome. Staff is friendly, everything is neat and clean and the grounds are huge. From the garden, to the pool, to the beach, everything was spectacular. There are a handful of small boutique style shops within the hotel and a large shopping center right next door. HIGHLY recommend the spa. It is on the pricy side, but the 1 hour you get ahead of any treatment in the spa area is glorious. I was sad I had not planned to go back and hang out afterwards. Our couples massage was good, but not extraordinary. You're really paying for the whole experience, but it is well worth it! I will definitely stay here again.

    (5)

  • Dim S.

    Not impressed. I have stayed at several resorts in Hawaii (Aulani, St. Regis, Four Seasons) and this hotel has the lowest quality (Staff and rooms). They wouldn't be so bad if they were a Doubletree or something. For the price they charge, I expected more. The staff welcomed us with a lukewarm reception. They proceeded to go over all of their fees. $10 a day resort fee to use their pool and gym, $3 per day house keeping charge, $10 bell service charge. Really? In my opinion, nickle-and-diming is what low end hotels do. Our room was on the ghetto side, something I would expect from a Best Western. Carpet and tile were nice, our air conditioning had an annoying high pitch squeal. I had to call the front twice to get it "repaired" twice. Also, the shower and bath had mildew stains; and the lock on the sliding door was loose and wasn't secure. Pool: at the St. Regis and Four Seasons, they bring the towels to you. At the Grand Wailea, it's the "go get it yourself, oh, and by the way, the towel station is way on the other side" service. After grabbing my towels and getting settled, the pool cocktail waitress kept bypassing me and would ask the people 5 chairs down if they wanted anything. Out of curiosity, I didn't say anything to see how long it would take for her to take my order. I waited for over an hour. She passed me no less than five times. Gym: the gym was nice, clean, and big. They had a bar and a menu where I assumed you could order healthy beverages and such. I'm only assuming because I didn't see any be the counter. At check out, the receptionist asked if I had fun. I politely said,"no." I thought she would ask me if my stay was ok. Nope. She replied, "awww, that's too bad." The Grand a Wailea property is quite large and beautiful. The staff and room cleanliness makes this place feel like a low to mid end hotel, Not a high-end resort on a desirable part of Maui. I'll be staying next door at the four seasons next time, where they no how to treat their guests right.

    (2)

  • Jennifer W.

    My family vacationed in Maui in July 2015. Unfortunately, my 13 year old daughter broke her ankle two hours before our flight to Maui. Thank goodness we were staying at the Grand Wailea! At check-in, the front desk found a room for us on the first floor close to the pools, so that my daughter would have easier access to the grounds (poor girl was on crutches). Our room was also close to the elevator so that my daughter would not have to crutch too far. We found a medical supply store that sold a rubber cover for her cast, so she was able to go into the pool. And this hotel has a water elevator - the only one in the world! Thanks to the water elevator, my daughter was able to enjoy the slides, broken ankle and all! We had always heard that the Grand Wailea was the beautiful and a must experience. What we now know to is that If you have any mobility issues, this hotel is the place to stay. Thanks to the Grand Wailea, our Maui vacation, though it had a rough start, was a vacation we will never forget!

    (5)

  • Rob R.

    Grand Wailea Resort is an excellent place to stay and enjoy a fun Hawaiian vacation. The pool, beach and activities are excellent and the drinks and food are very good. The rooms are well appointed and clean with an extremely large bathroom and nice shower. Note: If you are looking for a more seclusive vacation spot without many families, this huge resort may not be your best option. Aloha!

    (4)

  • s k.

    Still a fan of this hotel. Grounds and customer service are 5 stars, docked one star for rooms. We stayed in the Napua Towers. For price point, rooms are a bit dated and worn.

    (4)

  • Shelley W.

    Beautiful resort. Staff was amazing and always helpful. The only thing I would say is that it needs some updates. Rooms are clean but a little dated. Expect to pay a lot of money for food and drinks at the hotel. The grounds are gorgeous and the pools are second to none. We went with a group of friends and spent some time at the Grotto Bar, plus we went down all the slides (It was fun to be a big kid for a couple of days). There is a strip mall that is close (within walking distance) that has restaurants (cheaper). You may want to try those out during your stay.

    (4)

  • Britni K.

    I was given the opportunity to stay at the Grand Wailea thanks to the Maui Arts and Cultural Center, where my cast and I were performing our show, Fishing for Wives, for a weekend. Ultimate. Score. We arrived after a full day of setting up at the theater, practicing, and doing our show. So ready to rest our tired bones! Upon exiting our cars, where we were met by very nice valets, we were welcomed warmly with orchid leis! Way to make a girl feel special! Front desk was just as welcoming and were very friendly and helpful. I love good customer service, and you definitely feel attended to completely and sincerely. The resort itself is HUGE! Overwhelming is the perfect word when you take it all in. Lots of fountains and statues, at least 5 different towers, and I don't know how many pools, some with water slides and even an "adult" pool- yeah, get yer mind outta the gutter! ;) It's just a pool where you can be free from screaming kids and questionably warm water. It also stays open later then the other pools as well, and has a couple of different hot tubs too. On top of that, there are shops and cafes, an impressive fitness center, and a spa if you really want to indulge. I had a wonderful time, sleeping in huge fluffy down comforters and pillows, taking baths in a gigantic tub (my favorite part!), and having adventures roaming the property with the cast when we had down time. Pictures taken, memories saved, and happy actors all around!

    (5)

  • Michael D.

    This review is strictly for the Sunday Champagne Brunch at Grand Wailea Ballroom. This was the most mediocre brunch/buffet ever. I would expect much better for Waldorf Astoria 5 Star Resort Hotel. It was $100 per couple, and selection was very limited, food was bland, and hot items were cold. Also the Grand Ballroom is in a state of disrepair and needs a retro fix and repair. Many broken tiles, needs paint, etc. If your looking for a great Champagne brunch, this is NOT the place to go!! The only positive thing to say was the service was excellent, and staff were helpful and cheerful.

    (2)

  • Craig L.

    Still a beautiful resort in the public areas, expansive landscaping and pools. However behind the surface grand lady showing her age. The rooms are tired, walls chipped, furniture showing its age. Staff in the restaurants is so-so at best for the prices charged. They don't exhibit a glad you are here mentality. Better choices in Wailea for hotels and definitely better choices for restaurants. The worst experience was in the Bistro Molkini, sat at bar, bartender had no customer service. All the food came out at once. Best experience at the Café Kula, self help deli and grocery. There at least the staff is friendly. Not up to Waldorf standards. Should be a Hilton at best.

    (3)

  • Chantal T.

    I loved my stay at the Grand Wailea Resort-- it was everything I could hope for in a high-end resort of its kind. We celebrated our 4 year anniversary on these grounds, and highly recommend it for anyone looking for an exquisite resort experience. Fantastic grounds, full of gorgeous flowers and trees, a super friendly concierge service, and rooms that you will daydream about for the rest of your life. Rooms & Dining The rooms were huge, bright and airy. The king size bed was so comfortable, I could easily have sunk into it and spent a happy vacation doing a bed-in. The room was equipped with an amazing bathtub and shower, too (Best bathtub ever, you can almost skip the jacuzzi and enjoy it all for yourself!) The shower gel and soaps aroused your senses, with coconut and mango smells that will forever make you think of Hawaii. We had a gorgeous view of the chapel, streamlined by a quiet koi pond. It was perfect. The room service menu was the best I've ever had. Try the caprese salad, quesedillas app, spare ribs entrée, fried chicken with lilikoi sauce, truffle mash potatoes, and any of their desserts. Huge, generous portions, a marriage of tastes that will delight your palate. (all were recommended by the in-room dining person on the phone, who was lovely). For a nice dinner, I highly recommend "Amasia", at the Grand Wailea. My "eat-anything-if-it's-in-front-of-me-yet-i'm-­still-picky" partner turned into a foodie just from that experience-- the tasting menu & wine pairing is what we would return for, it was exceptional. The combination of flavors in these little bites will leave great savory memories, trust me. Service was exceptional. Pools & Activities The adults pool was nice and quiet, as you would hope for, and the water slides and pool park is a highlight of the trip, even for adults (the big one at the top is the best, so fast-- kinda scary, in a fun way)! Easy access to beach from the grounds, a direct access to white sand and quite calm oceans. If you fancy bigger waves, the Grand is also just a 10 min drive to Big Beach where you can watch the locals bodyboard or skimmers (Big Beach does have the most dangerous shore break in Hawaii, be careful when swimming). Spa Grande was also a highlight of my trip-- the pools/saunas were amazingly well maintained, with a friendly and caring staff. I stayed there for an hour and a half, and it was absolutely relaxing. I especially liked the Hawaiian pools, the hot/cold Japanese pools, and the steam room. The lady who will tend to you is the nicest person I've ever met in my life. Last but not least, the valet guy who greets you will also leave a lasting impression, he is so friendly, and makes you feel right at home!! Highly recommend the Grand Wailea Resort for its impressive grounds, sumptuous rooms, Amasia Restaurant, Spa Grande and water slides.

    (5)

  • Patrick F.

    Wonderful stay in late Feb. Island empty so easy to get reservations, beaches not crowded. Stayed in an Ocean front room and could see the whales almost anytime we went on our deck. Spa excellent especially terme pools prior. Spa rooms small and cramped and not as nice as other sites in HI [thinking Grand in Kauai]. Overall resort experience was perfect

    (5)

  • Daren D.

    This hotel has been, by far, the most amazing and beautiful hotel I have seen. However, I haven't been to very many hotels outside of Waikiki :P This hotel easily blows away all hotels I've been to. My wife and I booked this hotel as a package (flight, hotel, car) and we were supposed to get an Ocean suite or something. When we checked in, they said all of those rooms were booked so they upgraded us to a Deluxe Ocean Suite FOR FREE! Whoohoo! Staff was incredibly friendly and always smiling. Hotel only has valet parking, no self parking. Valet guys were very fast. What I loved was that whenever they brought the car, they put 2 bottles of water in the cup holders, for free. LOVED IT. The inside of the hotel looked amazing. Very clean everywhere. The pools were really nice also. I liked how they had areas that were 21+ only, and some areas that were kid/family friendly. The pools even looked amazing at night since they place lighting all over the place and it makes the pools "glow". Overall, I was very happy with everything. One problem I didn't like was how the floors were tiled and anytime somebody rolled their luggage, or housekeeping or other staff roll anything, you can hear the loud thudding sound as the wheels go over each tile. It bothered me at night. The in-room refrigerator also made a very loud sound every once in a while at night. These problems didn't bother me much as I was always out of the hotel room, and when I was in there, I was dead tired and sleeping. Complementary WiFi was also slow and lost signal easily at certain locations in the hotel, such as my room. My phone still caught 4G LTE with verizon, which was no problem for me. I'd definitely come back here again.

    (5)

  • Gunjan P.

    This is my first time staying at his hotel and j must say it's amazing. The reason I stayed at this hotel was because the last time I stayed at marriot and snuck into the water elevator they had here. Sadly I got caught but that tells you how amazing it is. It is gigantic and if you are staying in the west wing they have another valet so it makes the walk much easier. I booked Zip line and whale watching through the concierge. When I checked in I booked 2 separate reservations because it one of my days was unavailable but then it became available. The lady there told me that she put my 2 reservations into one room so I didn't have to leave. Which I thought was nice and they are properly trained. Their cafe is amazing but I realized today that they are better at the shops. I got room service and it was amazing got glass water and the food was fresh. I recommend you stay here

    (5)

  • Karen G.

    Hotel is exquisite, rooms are subpar. We are Hilton Diamond members, profile clear reflects high floor. We were put on the ground floor (level 4) directly above ongoing renovations. Hotel never indicated at check-in renovations were underway. Was awaken each morning between 7:00-7:30 by the should of drills, hammers and banging that continued throughout the day. Needless to say our room was anything but a tranquil place.

    (3)

  • Laura M.

    Yes, there are a lot of children, but they are all happy and having fun! Everyone we have dealt with has shown us the greatest courtesy and hospitality. A ground floor Lagoon wing room is the best because I can walk from my patio to the water slides/pool in about 30 seconds! How's that for convenience? It is also not a far walk to the beach and I have a beautiful koi pond across from our front door. I took off a star because of pool maintenance. There are tiles that are missing and black crud around some edges of water line. If you want a clear ocean view room get a room on an upper level. Rooms come with small refrigerator so we brought some food from Costco which is CLOSE to airport. Love it here! As Arnold says, "I'll be back!"

    (4)

  • Rosco L.

    I stayed here for one night with my wife and three children, ages 10, 7, and 6 based on a recommendation from a friend. While the property was amazing and the staff were friendly, we were less than impressed with the resort experience. The biggest problem was the feeling of being nickel and dimed at every turn. I understand that things cost more at resorts, but when compared with more affordable locations, such as the Hyatt in Kaanapali, the Grand Wailea is more expensive and offers less to do, at least for families with younger children. Some examples: - the Grand Wailea has waterslides, but you must be at least four feet tall. My middle child was right at the limit, but they wouldn't let her go. So we were relegated to the kiddie slides. - We bought an inner tube at twice the price the ABC Stores were selling them (same tube), only to find out we couldn't use them on the waterslides - we bought an eight dollar Hawaiian shaved ice, twice the price of the one we got in Lahaina which was much better - we paid $22 for a 22 ounce mai tai which, as far as I could tell had no alcohol. - I am used to hotels having computers available for printing out stuff. The Grand Wailea charged me $5 for two minutes on the internet and four printouts. Maybe rich folks feel better spending twice as much as they should for inferior products while on vacation. I'll be taking my hard earned bucks elsewhere.

    (2)

  • Christine J.

    I really enjoyed our stay there.. 7 days in paradise. Gorgeous hotel, amazing spa (50000 sq ft) and polite staff.. they service your room 2 times a day, make you feel like a queen, put flower on your bed everyday and turn on the radio for you with nice soothing music playing.. Our room was garden view but we can see the ocean and sunset, the MOST amazing sunset I've seen. Thank you Grand Wailea! I booked it for the Waldorf Astoria brand and it didn't disappoint.

    (4)

  • Matt C.

    Young couple traveling without kids. Snagged a cheap room (unused wedding block). This place is amazing, grounds are beautiful, pools are intricate and fun (they have a water elevator), and the beach is stunning. We got chairs and an umbrella from the staff and laid out all day for two days. We ate in the Bistro, which was overpriced but tasty. Staff was always extremely helpful and polite. Prepare for $25/night resort fee and $30/day parking, standard in the bigger places. Not cheap but worth it.

    (4)

  • Kevin P.

    My family and I come to this hotel 2 or 3 times a year and we LOVE it. Food is amazing, accommodations are fantastic, great hospitality, but just be prepared to spend $100 on literally everything. Hawaii's expensive, but this is worth every penny. If you have the means or whatever, plan on staying in one of the Ho'Olei's. They're great. They're "condos" or houses that supply you with your own groceries (upon request) and a personal chef for all your meals (upon request as well). You have golf cart access to the pools at the hotel but the seclusion of your own home. Just got home from this resort and am going back over Thanksgiving. Love it here!! Aloha and MAHALO!

    (5)

  • Richie F.

    I see the 5* ratings and these people are either in a hotel once a year (I'm traveling 100%) or it's the 25% fake yelp reviews. So this one's real: * hotel looks great on the outside - nice lobby, central bar is great, gardens are beautiful and staff is friendly (exceptions in the pool area) * nice kids play area which does not cost if you supervise your kids yourself * hotel is excessively overpriced. Rooms are good but dated. For that $ and Waldorf Astoria I would expect 97-100% but we got 85% maybe * door entrance card key readers do work occasionally. Had to walk back to lobby back a forth to recode in the middle of the night couple of times... * breakfast is $32 for adults and $16 for kids. Expect to spent $100 for family of 3 incl. gratuity. That's overpriced like hell... The mall next door has a great b-fast place worth the money - not the hotel * restaurant close to the pool won't let you in without footwear. You can order their mediocre menu and they'll bring it out for you. Expect other $80-100 for kids menu and 2 adults * the worst are people at the pool. The towel service is RIDICULOUS! They Let you line up for a thing called water elevator and go for lunch break. A bald muscle guy super-unfriendly barking orders on you and your kids (this guy probably owns the place - any employee would be fired after 2 days) * no parking except valet. Not even for short term - they let you stop but not more than 10 min * the beach is nice but a lot of people complained about plastic cups and other trash from pool area on the beach I will not consider to come back. As excessive traveller the room/night rate should be $200-250 (Hawaiian price). If you go for this place do not order breakfast or other food here. Maybe one dinner. Rent a car day-by-day to use rental company lots. Grand Wailea management will have to understand that they are NOT the luxury place they'd like to be.

    (2)

  • phil d.

    Cancel my Resort Membership after 18 years. I have been a resort member since 1996. Called GW Membership to cancel membership on Feb 22 and subsequently faxed letter. Was told membership fee would be refunded within 3 weeks. Called back this morning. Was now told "SOMETIMES NEXT MONTH" but can't say for sure. Folks, please be super cautious if you decide to join their membership. Late annual dues are penalize with interest, MONTHLY, if not paid on time. This is what happens when a former world class resort is managed by a mediocre hotel chain.

    (1)

  • Kimberly W.

    I would give it 2.5 but I rounded up..:) Not what we were expecting:( We were so excited to become members at the Beautiful Grand Wailea, and then we got here. I hate to complain or say anything negative but with what we experienced I feel it's necessary. Since we've been here we have had several very unpleasant experiences. Leading up to our 9 day vacation my husband called in advance to upgrade us and was told by the front desk just wait until we get there, they'll complementary upgrade you then. Oh really Great we thought! Well that didn't happen in fact we couldn't even pay to upgrade which we were trying to do. Ok I wish they didn't tell us that on the phone prior to coming. We then were treated poorly and rude by our servers at the pool restaurant as well as the order lady at the cafe. I also witnessed the same order lady in the cafe be completely rude to a very pregnant woman who didn't touch her breakfast sandwich and wished to return it because she was nauseous and the employee responded "house rules" no returning it now. I just thought that was so mean!! Just plain rude it was like half of the resort employees hated their job and we're taking it out on us! Geez. We bought 10 tickets $100 for the Fishpipe. We were the only family there at the time and used 5 rides. Later we went to the pool & I accidentally had the tix folded in the spa menu and threw it away!. I realized as soon as we got back to our room and called the kids club right away when the lady answered & told me " Whelp sorry those are like cash we can't do anything about it now." My jaw dropped as I was shocked with her response. Like really you can't check our last name see how many we purchased & ask the guy running Fishpipe how many we used after spending an hour there talking w him!!??? You really think we're lying over $50!!!! It was ridiculous so we packed up our 3 kids mind you our tired 10month old to walk back down 15minutes to the pool to dig through the TRASH!!!! And yes we found them but what POOR customer service that we had to go through instead of them trying to resolve a simple situation! We signed our kids up for kids camp so we could spend a romantic couples day at the spa which turned into a big ordeal when we brought them 15min early. We were told we'd be charged $20 per child for 10 minutes extra. Whaaaat!! It was one thing after another! Although, our kids did have a good time and they're camp leader was great! But then we rushed to the spa & let them know we had to hurry which they called over & worked it out so we could enjoy ourselves for the time scheduled. Thank you for that because I must say the spa is Amazing! The pool is second to none and did I mention the spa!!??Anyway If it weren't for the Amazing spa and great kid pools we would have checked out! I just about had it! I said to my husband -so we're staying in a beautiful resort paying to be "members" to get treated like crap!??? I guess it is all for the kids anyway! If it were just the 2 of us I would NEVER EVER stay there. I'd be next store of course at the Four Seasons. Anyway the food is nothing special, it's consistent, and $15 for a pb&j is crazy and the service was most the time not friendly. Also we've noticed being a member isn't that beneficial after all. Any specials to spa they do not mark or make known your membership discount does not apply. It's pretty much false advertising. Our kids would definitely have to beg, twist, pull, our legs for us to return to that resort.

    (3)

  • Jessica M.

    I'm absolutely astounded every time I visit the Grand Wailea. Beautiful, well-maintained grounds with soothing waterfalls and koi ponds, spectacular pools and a manicured beach with kayak rentals. Spa Grande was absolutely amazing, and a once in a lifetime experience I'd highly recommend. It was so good, I actually felt bad bragging about it when I got home! The guest rooms are plush, comfy beds, standard hotel wifi, mini bar etc. The only thing that would give this resort 5 stars would be to cut out all the bullcrap toiletries no one will ever use around the sink and give your guests something more than 1-PLY TOILET PAPER. Other resorts of similar status and class provide bidets.There is absolutely no reason this establishment shouldn't be able to afford decent toilet tissue at the very least.

    (4)

  • Samira M.

    Absolutely the BEST place to stay in Maui! Everything you could ever want out of your Hawaiian vacation happens here. The most amazing views, service and food! The beds are super comfy and the bathrooms are super spacious. If you can, upgrade to the Napua Tower for an even more luxurious experience. Daily breakfast and evening apps with drinks are included! I have stayed in different parts of the island and including the Four Seasons next door...trust me your money is better spent at the Grand Wailea! Thanks for an amazing stay and see you next time!

    (5)

  • MichelleRenee K.

    This place was amazing. Amazing grounds, great customer service. We went here without kids, but this would be such a great place to take your kids. Very chill atmosphere, yet tons to do. Will be back!

    (5)

  • Sam H.

    Loved our stay here. Shute it's expensive but the service is amazing and the quality is unparalleled!

    (5)

  • Brooke K.

    This resort was amazing. We had excellent service the whole time, they are consistent. The grounds are beautiful! We had an ocean view on the 8th floor but I do not remember the name of the tower. The pools were so much fun and I loved that you pretty much could order anything from any area you were in.

    (5)

  • D B.

    I stayed here Dec 10-14th and had a wonderful experience. The whole entire resort is over the top elegance. I highly reccomend an "ocean view" room, well worth the extra money $. It was awesome that the hotel has a 2015 GMC Yukon to drive guests to the shopping center and nearby restaurants.

    (5)

  • Jon E.

    The Grand has the best hotel pool you've ever seen! Water slides, lazy rivers, rope swings, water volleyball court, a water elevator, and a hidden waterside grotto bar! And the hotel's pretty cool too. This place is so ridiculous you'll remember it forever.

    (5)

  • Dwight M.

    We've just returned from our annual week at the Grand Wailea (7/18-7/26) and it was another good (not great this time) experience. Here is my update: The place is as magnificent as ever, but the upkeep seemed a click down from last year. There were more instances of litter and unkept public spaces, dirty elevators, etc. than last year, and there were several service glitches as well. The valet parking staff was especially, shall we say, less than stellar, one night keeping us standing about 10 min while they searched for our car. Maybe due to the busy season. As for Spa Grande, remains spectacular, incomparable, a 10+, and the Terme hydrotherapy area the same. The massages and treatments are outstanding. However, the gym/workout area upstairs (cardio equip and weight machines) seemed in need of some overhaul this year. The equipment is getting a bit old and the attention to detail (refreshments being filled with cups available, cleanliness of equipment in general) wasn't as good as in years past. Overall though, the gym/workout area is still very good, including the downstairs fully-equiped free-weight area. As for the food, this was the biggest negative change from last year. The food is back to it's mediocre previous-self and the drinks are good and strong one minute, week as lemonade the next (inconsistent). At one point, I ordered a Mai Tai at the Volcano Bar that was so tart and sour, I had to return it. As you can imagine, I got quite the attitude from the old-dude bartender, who sloshed a new one together that was almost as bad as the first. This guy should get a new job if he's bored. Bistro Molokini was just so-so. For example, the food was room-temp at best consistently (we ate there several times). The one highlight was the local pork tenderloin special one night...very yummy. And everyone LOVES the onion rings, available at lunch but sometimes, by request, at dinner. Last year, we had great experiences at Humu (described in other review)...this time, it was AWFUL, terrible and a total rip-off. Wow, so sad for such a beautiful restaurant. For example, one entree consisted of four "day-boat" scallops, so small they could have passed for pencil erasers (that is barely an exaggeration). And if they were "day-boat" (caught that same day), I'll eat my sandals. No way. All that for only $32. Basically, everything we had (starters, entrees, even the wine list is poor and a rip-off with markups of like 400%...) was awful, maybe two-star quality at best. Only the dessert (the Hula Pie type dish that we have every year) was great. And the great Sashimi entree added last year is no longer on the menu. The waiter seemed truly embarrassed to work there; the chef should be. For breakfast, the Grand Dining Room buffet was, again, outstanding and a treat...and great service too. Re: Beach and activities, etc... The weather was a little (a LOT) different this time in Maui. Hot and no trade winds due to unusual weather patterns, etc. The ocean was also much less clear than is the norm and visibility was poor. Therefore, we didn't dive (see other review), though did enjoy the Kai Kanani morning snorkeling trips to Molokini and Turtle Town (even given the limited visibility)... Again, they do a great job and we recommend them! Finally, restaurants that we visited (not at the Grand) that get solid thumbs up included Monkey Pod, Pita Paradise, Mama's (of course, a MUST!) and Koiso (WOW, what a TREAT! Best authentic sushi experience east of Japan. Hiro-san is a master!). We also made a trip up to Kapalua one evening. We started with a drink at the Ritz for what may be the best hand-made Margarita on the Rocks (at the Lobby Bar) I've ever had (and I've had a few). Afterward, we had dinner at The Plantation House but The Plantation House has changed chefs, owners, everything and, though still a beautiful spot, not as good as it once was, based on our single experience. The fish was good, but overcooked and dry...a basic no-no... Excellent service though. These are just a few notes from our trip. The things that didn't change are the fact that the Grand Wailea remains a stunningly beautiful resort, the staff is, for the most part, exceedingly friendly, helpful, and accommodating, and we still recommend it. But, sadly, for reasons outlined above, we had to dock em a star...hopefully better next time.

    (4)

  • Richard S.

    We have really enjoyed our stay here fro check in through out the process it has been seem less. The place is beautiful. You can see that while they do there best to keep this property in great shape it is starting to show some age, not much but I am picky. If your coming to Maui I would highly recommend this place. The reason I am giving 4 stars vs. 5 is that the places to eat around the pool are sub par and expensive. At the adult pool we ordered nachos which clearly stated blend of Jack and cheddar cheese When they came it was a cheese wiz feast. And they proudly charged 18.00 for this horrible dish. What a shame, high end resort and they serve this. They should be embarrassed!!!!!!! Since I posted this out of laziness we ended up eating at the upstairs inside restaurant by the pools. It proved to be not bad and our server John was attentive. Also we stayed in the napau tower which was great and from what I understand will go through a renovations in November. It was well worth the additional money. This place is certainly on our list of places to come back to.

    (4)

  • Gabriel B.

    The kids love it. The wife and I like it - tolerate it. It is packed. You are cheek to jowl on the deck chairs. And the competition for seating is intense (it is spring break). There is a lot of humanity to see (entitled whiney kids - not mine mind you - hefty 'Muricans and so on). $15 cocktails (money draining away...). And we were here with some large groups which add their own flavor (Allstate agents incentive trip). We are here for two days, and it is perfect for that. Much longer and I would shoot myself. But I would also do it again. No other place offers the extensive water attractions (lazy river, water slides, tarzan swing.....). But peaceful it ain't. The food is meh. Walk down the beach if your kids are well enough behaved to eat at the Four Seasons.

    (3)

  • Neal D.

    The GWR combines luxury, relaxation, and fun. It really is an amazing resort. The property is beautiful. My favorite space may be the fruit grove. The restaurants on site are good, the bars are great (especially the Grotto, which is a swim-up bar), the staff are super friendly. But what it all comes down to is their pool. WAY FUN.

    (5)

  • Charlene S.

    This is one of my favorite hotels/resorts and I make it a point to stay here every year for at least a couple of nights. The grounds are spectacular & well kept. If you enjoy walking there is a great paved coastline trail with spectacular views. This is the first year that my experience at the spa was just ok. However, it is a beautiful spa & an experience unto itself. You must try it at least once. The pools and slides are fabulous and one of my favorite things to enjoy. I also love the beach and I'm not really a beach person but the water is so clear and warm, I have to go in. The food is pricey but I go there knowing what to expect. There is a good size mall practically next door if you want to go to less expensive restaurants. I wish they still would offer the option of self parking because when I have a car, I never seem to leave the resort and the valet parking is expensive and feels like a waste of money. So, this year, I didn't rent a car. The staff has always been very accommodating. Gilbert at the front desk is wonderful and James at Bistro Molokini restaurant was terrific. I love that they now have a juice bar. I'm only sorry that I found it on my last day. This place is worth trying at least once.

    (5)

  • Paul G.

    I have been coming to this property since 1991. Countless family vacations and memories. Ever since the original owner builder bought out the hyatt contract the property has been in a steady decline. Where oNce it was truly "Grand" it is now truly mediocre. The location is really all it has going for it. The property is poorly maintained the rooms are tired and the staff indifferent. This culture of poor service and indifference is pervasive. Don't go. Try the new Andaz down the beach review coming. ..... It's all in the details from low staffing at the front desk requiring 25 minutes to even talk to someone to the time and again practice of waiting at a service desk at the pool only to have staff turn their back to you to have a private conversation with co workers while guests wait. The property has it's landscaping in disarray the once gleaming brass is tarnished It's sad. Truly was a grand hotel in its day but economics and clearly bad leadership from management that is no longer in the hospitality business but rather in the commodity business has made this a never go again spot for me. I am excited to see the other hotels nearby on the beach remain fantastic (four seasons) or completely reinvent themselves (andaz) had I know about andaz we would have stayed there I am excited to return and check it out. Day 3 Managed to find some shade today. Actually got a drink at adult pool. Woo hoo. Several other guests around us today complaining about same issues. Poor service. Lack of shade and all buzzing about andaz. They actually were going to move to andaz but they were sold out!!! That's my next maui stay. Why anyone would continue to patronize this hotel when the make u pay for shade is beyond me. The beach fills with people from the condos across the street by 9 am any shade is gone leaving "guests" to fry or rent cabanas for 450 dollars. I now realize why I have been deferring to cabo San Lucas and the palmillla so much. What I save on air fare I pay in room rate but I truly feel cared for and do not have to fight for services. Day 4 Conspired with another family to share some chairs in a shady spot. In this day and age why a beach resort does not provide sufficient shade resources is beyond my understanding. Hopefully the Singapore investment team will spend their dollars addressing this as well.

    (1)

  • Clay B.

    Great recent stay here. Resort makes you feel like you're on vacation and customer service was very good. Would be a great venue for business meetings. Saw the facilities and certainly worth considering if you plan a business trip to Maui. Best pool in all of Maui in my opinion. Spa was nice. Overall resort needs a little refreshing but they're in process of redoing the rooms and investing in the hotel so can't complain. Management is on top of it. Resort is in perfect location on the beach in Wailea between all the best hotels. If you work around busy holiday weekends, it's not crowded at all for the most part. If you go during the holidays, expect it to be packed with families/kids. Realistically believe Grand Wailea is better than neighboring Four Seasons hotel due to fact the Grand makes you feel most like you're in Maui/on a tropical vacation.

    (5)

  • Rick K.

    We loved the location, views and the beach. What makes a really great resort are its hospitality and amenities. While our accommodations were comfortable, nothing about the hotel itself was memorable, except for the spa. I have never had a chance to soak in a sea-salt, kelp, ginger and seaweed pool before a massage. This experience was unique but was only 2 hours of my 7 day experience. Great pools every where. Separate saltwater adult only pool is nice for those who don't have kids. The general use pools are great for families. Careful though, try and step into any pool without a wristband and the hotel staff who are not seen when needed will descend on you like sharks. Pool use and towels. You need a wristband to use the pool and to get towels. You have to get a new band each day. Apparently there are enough people here masquerading themselves as guests. The property is huge and getting here is a hike. Seems pretty out of the way for this level of policing. You can't walk in from the beach, there are reefs at each end. I guess you could swim in if you're a navy seal. Shade is another premium. The only free shade is provided at the beach. But, and yes there is a big but. You have to wait in line to get a lounge chair or umbrella. A printed sign would work wonders here letting people know what they need to do if they want to enjoy the beach. Lay down in an empty chair and you will be asked to leave. Want a chair, forget it. Actually if you do want a sitting type chair you can get one by renting a cabana. They are $350 a day. I never saw one occupied or in use the entire week we were there. Lots of sunburned people who opted not to rent shade at the resorts premium pricing. Maybe gouge is a better word. There is no shade provided by any of the pools, except for the cabanas. This is what drove us to the beach. Think you are good now, you're not. There is no food or beverage service available on the beach. If you want something to eat or a drink with alcohol it has to be purchased and consumed in or around a pool area. This is one of the few places you'll see a sign. It says alcohol not permitted beyond this point. The drinks are served in plastic cups, but you can't go far with them. This didn't make sense. Food. Help! Am I now a prisoner of the Grand Weilea? You'll find yourself surrounded by purported 5 star establishments whose idea of dinner is a taste or a nibble. We are foodies and love fine dining. We don't mind paying for good food and service. Here however you don't get both. We had good service usually, but limited menu options and portions that left us hungry. HummaHumma.. Amasia... The Bistro. We just gave up and started leaving the property for good meals. The drinks were also a little on the weak side for the price being paid. The real problem however is that all fruit drinks are artificial. Canned fruit juice, artificial everything and high fuctrose coconut syrup. Putting a pineapple wedge on the edge of a glass does not constitute a fresh fruit beverage. I'm in Hawaii. Fresh fruit should be easy. Wine selection varied, but good wine needs to be paired with enough good food to be enjoyed. Think nibbles again. If you want portions that are satisfying and substantial enough to make you fell like you've had a meal you will need to leave the property plain and simple. There is no public parking, only valet. They have got the space, and a multi-level parking structure, but have once again purposely omitted its use in their favor. It's $30 every time you want the car. There is reasonable and then there's "Ha-ha, we've got you". So once you peel back the facade you see what you are really getting. The time you've spent traveling here, the amount of money you've paid to stay at a Waldorf Astoria property, the extra delivery charge for room service on top of the 20% hospitality fee and the rampant "nickel and dimeing" that's waiting for you at every turn. As much as we all want to vacation, sometimes a trip involves a little work too. Free internet, well not exactly. It's metered and if you go over well there's a charge for that too. Charging a premium and being premium are two different things. When we come back to Maui, it won't be to stay here.

    (2)

  • Rachel S.

    Stayed here for four nights while visiting the island for a friend's wedding and Hubs and I were happy as clams. The room was gorgeous and really comfortable, though I was slightly weirded out about sharing a patio with the room next door. The staff was very accommodating, including bringing up several extra pillows when I explained that I was six months pregnant and needed to basically build a pillow fort to sleep. Yes, it's true that the add-ons will run up your bill. The "resort fee" is $30 a night and so is the valet charge for parking here (and unless you only want to see your beach, a car is helpful on Maui). I do find resort fees a little irritating, only because... You're a resort. I'm already paying to vacation here, you can't throw in use of the pool like non-resorts? As for the valet, I wouldn't have minded paying the overnight fee if it didn't take thirty minutes to get our car every day. We were almost late for a wedding, the very reason we came to the island to begin with!

    (4)

  • Dan K.

    Stayed here a few times, love the water slides and grounds, restaurants overpriced compared to other places on Maui. Joined their club a few years ago and just tried to make a reservation, they told me my club rate was $659, yet on their own website I could get the same room, same dates for $599. They said they could give me the $599 rate, nice. I will be exiting out of the club, takes 3 years to get your money back, that was in the fine print. Aloha.

    (3)

  • Henry T.

    The rooms are a bit outdated the carpet and decor. But their water slides, adult hibiscus pool, beach services awesome. Their spa is world class with 5 therapy baths to dip in. Their restaurants are good especially Humuhumu. Their luau is also the best. Their gym is nice too.

    (5)

  • Michelle K.

    Disgusting place. Way too big. Tired, desperate-for-renovation 1970's Florida feel. Horrible service that takes an hour and a half to order food ANYwhere-- whether it be by the pool, in room or in restaurant. But the absolute worst part: way, waaay, WAY OVERCROWDED!!!! No beach or pool chairs to be found anywhere, lines of people, and more people cramming every square foot of this nasty old place. (most of them extremely overweight, too) You'd never know you were on a beautiful island. It felt like MYRTLE BEACH. Ewww. Literally found myself counting the hours til the flight home. Had I known it would be like this, we would have STAYED home. Sad. Total waste of time and money. Zero atmosphere.

    (1)

  • Eliza M.

    Awesome service. The manager was very helpful and nice. I would highly recommend this hotel. Even during construction they were very accommodating.

    (5)

  • Gianna G.

    May be a great hotel, but pack a picnic. Molokini bistro terrible and overpriced...nachos more like deep fried flour on a plate and don't bother ordering a drink because it all tastes like water anyway, only saving grace Domingo our server was nice as could be. Stick to the pools

    (1)

  • Liz S.

    Pros: awesome pools, great slides, no long lines for slides (went mid august), beautiful ocean view from our room, comfy bed, quiet, liked the kale soup at the onsite cafe. Cons: our lanai was over the smoking huts (they are ubiquitous--you will see them) so air quality was sometimes poor, beat up furniture and tub fixtures, fridge that made strange high pitched sounds so I had to restart it repeatedly to make it stop, charged $10 a day for keiki life vest that ripped within few seconds, very slow internet We also tried to save money and stock up for breakfast the next day. I was surprised at the check out counter at the hotel cafe-- 2 small individual boxes of cereal and 2 small 8 oz cartons of milk for my son's and my breakfast for the next day was close to $20! Prices were around 500 a night when we went but we were fortunate that we did not need to pay as my husband had a conference here. Bottom line: enjoy the pools, kids love them. Stock up on snacks, milk etc also bring pool toys to save money) before you get here or walk to abc store nearby. Probably wouldn't go back if we had to pay $500 a night though.

    (3)

  • J. M.

    Positives * The kids loved the pools and slides. This is essentially what you are paying for. * Resort acknowledged and attempted to compensate us for issues we experienced Negatives * Cost for everything (room, food, drinks, activities, etc.) * No shade at the pools. All of the shade space is allocated to the cabanas which cost too much money... its as if they provide no shade to force the guests to pay up for the cabana. * Crowded pools (difficult to find chairs unless you get there 1st thing in the morning which is not what we did because we went on excursions in the mornings) * Service * Food quality was disappointing (other than HumuHumu which was nice) * Distance from the hotel room to the pool (we had to take 2 separate elevators & walk a considerable distance) * Poor sound insulation between the rooms (we had a crying baby in the room next to us) * Poor coffee options. If you require good morning coffee, you will need to leave the property (you can drive to the Marriot which is close and park for free to get Starbucks) * Poolside construction. I'm not sure why they would schedule to jack-hammer out stone and concrete from the pool area in April. Isn't there a better time to do that? Have proper expectations when going to the Grand Wailea. If you have kids who will utilize the pools & slides, you are prepared for a family environment and are not price sensitive, it makes sense. Otherwise, you will probably be happier elsewhere.

    (3)

  • Christine T.

    Assuming that you know Wailea is an expensive area to stay in, this is a great spot for families. Kids just love those waterslides!! With the exception of the towel/wrist band "police" at the pool, the staff is very accommodating. It would not be my first choice for a honeymoon or couples only place to stay, but I wouldn't complain either if that is where I ended up. There are plenty of adult areas to get away to find peace.

    (4)

  • Derek R.

    Stayed here for five nights. Good hotel IF you can get a good rate like I did, but the rooms and services were a bit too expensive for what you get in return: Good: *Lobby areas look awesome (if not a bit gaudy) *Nice views from the Ocean View rooms (we were on the 6th floor) *Happy hour seven days a week (only for the 'exclusive tower' where we stayed). Enough free food and drinks that you can make a 'dinner' out of it. *Humuhumu restaurant was nice Bad: *Dated rooms, bed was a bit uncomfortable *Pool deck is WAY too crowded with large families/groups, especially considering that 3/4 of the cabanas are empty, and 3/4 of the chairs are "saved" by jerks that leave their towels there all day (they have a "1 hour rule", but it's not enforced). *Poolside drinks are weak & expensive *Valet service (which is mandatory, and $30/day) SUCKS. They SAY it will take 10 minutes to get your car, and then you end up waiting 5 more when you get there. Oh, if you're parked in the "wrong" garage (they never told me there was more than one!), add another 10 minutes. *One slide, and the swim-up bar were closed during our entire stay...guess they'll be up & running by the time you guys check in!

    (3)

  • Ronin E.

    (Definitely an amazing hotel... I'm giving it four stars relative to other luxury hotels... there need to be some tweaks.) Let me get the "tweaks" out of the way first of all, before I get to the good stuff. #1 - THERE ARE NO SIGNS (for parking garage)! This is rough because it's the FIRST impression you get. I dropped my wife and family off then attempted to park the car in the self-parking lot. Right away, there was foreshadowing... the sign at the end of the main driveway says "Parking Garage - Next Right." Okay, I took my 'next right' and go onto the main road then drove, expecting another sign... I saw a sign for "Ballroom," so I kept going... until I hit the Four Seasons. I doubled back and saw the parking garage, assuming that was it - no sign either way to let you know before you got on top of it. #2 - THERE ARE NO SIGNS (to get to your room)! Now, getting to your room from the parking garage is going to require you to spend a couple hours at the pool to 'decompress'. No, seriously. When you park your car, there is absolutely ZERO signage and where to go out of the garage. I found a corner stairwell and ended up behind the 'service area' of the hotel with dumpsters and people welding broken lawn chairs back together. Great first impression for me. Then trying to find your room after that is pure hell, with the various towers having the same numbers (if I remember correctly)... you don't know if you're in the correct wing until you walk all that way into it. A simple sign along the walking paths with something like, "Chapel Wing" with an arrow would have been amazing! #3 - The hotel employees apparently get to use the facilities for free on their off hours, chock-full of their family in tow. Honestly, this would be a super great perk for hard-working employees... if it didn't ruin the "luxury" aspect of the hotel. We were at the (AMAZING) pool flanked by two 'thuggish' tatted guys, their wives, and five kids running around in diapers, some naked, etc. One kid felt it funny to whip wet sand on us while sleeping on the deckchairs. Like I said, I totally understand that it's a great thing to do for your employees but when people are paying that much a night, they are doing so to be with people who can afford 'luxury' hotels. I really hope this doesn't sound I'm being a snob but at a certain price point, you expect type of atmosphere - being pelted with wet sand never happened at the Ritz or the Four Seasons. #4 - Try to find some ice. Alright, I'll save you the hell. AGAIN, no signs! When you eventually find it, you feel like a tool because it's right in the middle of the floor. Apparently, every other floor has it, according to one of the room cleaners... so we lucked out. #5 - No refrigerators!? REALLY? At the Holiday Inn, okay. Here? C'mon guys. This is Hawaii, it's hot, guests have to keep their food cold as well as their drinks. We improvised with a laundry bag and refilling the ice, but that soaked any food. #6 - The floors are all open-air, facing a great landscape of some kind. What's not great is that there are thick tiles with big grooves between them. Looks nice, right? Um, try sleeping with people going up and down the hallways at all hours of night, people arriving with their rolling luggage "clack clack clack clacking" RIGHT outside your door. It kept waking us up, got really annoying. It's tough with the moisture in Hawaii but they really have to figure out some "flat" solution for that. #7 - The breakfast buffet. It's an a$$load of money... no, a LOT. It looked really good but waaaaaaaaaay overpriced, even for a luxury hotel. We went to Kihei Cafe (in town)... my God, SO GOOD... and for 1/5th the price. # 8 - Charging for services. Ritz was 'free' (basketball, etc), to my knowledge, fees for almost everything. Now, the good stuff! #1 - Rooms are super nice. Very good use of space, I think all have a patio, which is great. Ours was huge, great for enjoying lunch while looking out of the grounds. Nothing like waking up and seeing the ocean. #2 - The pools. Kids, adults, single people... there's something for everyone. There's a "beach" (sand) pool area, a wave pool, adult pool (with guys in bad Speedos delivering the 'wink and gun' to the ladies) and, um, WATER SLIDES!!! There are two speeds... who knew. One is a decent speed, I was like, "Well, that was cool, at a hotel, you don't expect a waterpark." I casually walked over to the other one thinking it was the same... um, no. That thing whipped me so fast around that I banked around a corner, flipping me onto my stomach, then driving my suit up my 'area'. And I did it again, haha. #3 - Guest service. Right on point. Super friendly and helpful, very professional. #4 - Landscaping. They go out of their way to dial these grounds in. AMAZING. #5 - The punch at check-in - SO GOOD :) I would definitely recommend!!

    (4)

  • c b.

    We stopped coming here because the hotel really needs an update. BUT we come to the spa every time we're in Maui. One of the best spas in the world. Two stars because you can't rest on your amenities. You must have a competent staff if you're going to be successful in hospitality. We came for our spa day and brought our kids because we wanted to shop etc after our spa. We were staying on the other side of the island. By kids, they're 12 & 13. Well behaved swim team kids. We figured we would let them play by the pool. A pool mgr came by and asked if we needed help setting up or getting our wrist bands. We told her we were guests at the spa not the hotel. She informed us that the pool was for guests only because the pools are a hot spot on the island. Fine, we need a plan b. She suggested we could rent a cabana or another seat thing and have access to the pool. So we were going to rent a cabana. Then she asked who was staying with the kids because they had to be sixteen to be alone. Now, I know she heard us say we were going to the spa so clearly, no one had planned on staying with kids. I have no problem that pool guests must be hotel guests. I also can't argue the sixteen year old rule (although I doubt they police guests on this one). Why try to solve our dilemma knowing we're being set up for another one? I decided to hang by the beach and let other 3 adults go to the spa. There's a 4 hour cancellation policy. I told this mgr that they would need to waive our fee for my spa. She gladly told me that wasn't her department. That is this worst thing you can say in any cs job. She's a MANAGER, the face of the entire hotel when she wears a manager badge. Very poor training on that GM. Let's see if the employees do any better. My mom remembered that the hotel has a kids camp. My MOM not any employee offered this extremely simple solution. She was talking the spa attendant and told her our dilemma. She asked the attendant if kids camp was available for non guests. Good on the attendant for calling finding out we could use it and setting up for us. Roberta in kids camp was amazing and sweet and helpful. My kids loved her even though they weren't allowed in the main kids camp area because some upper mgnt decided to have a meeting in there when the only kids in the camp were teens. As I came out of my massage, I saw girls younger than my daughter in the spa. I asked an attendant if they do kids massages. She perked up when she replied, "oh, yes. I think the youngest we've massaged is FOUR." Soooo, the front desk spa attendant just lost this hotel revenue because she wasn't smart enough to engage with us when we told her we didn't know what to do with kids. It's called an upsale. Easy as, "oh, did you know we offer kids packages in our spa?" My kids would have loved a massage. Where we're from, they're still too young to go. It would have made their trip to have a spa day with us. So, to the GM of this hotel, you can't rest on your amenities. Train your staff!! Upsell, problem solve, know what the heck is available to guest, your managers are the face of your hotel so they should know what's there. You're an upscale hotel, act like one.

    (2)

  • Sara S.

    Chose this hotel because of the water slides. Great choice if traveling with kids, they were in heaven. Our room was ok, needed some updating.

    (3)

  • Midnight B.

    Got married here, they are horrible. The rooms are disgusting, several of my guests including myself weren't sure if room service had happened or not, I myself called to housekeeping to be told our room had already been cleaned. Really??? the cups are still filthy, there's no clean towels, nothing has been touched except for the bed which had been made. Making a bed does not equal room service. The hotel is totally out of date and needs a face lift. for whatever reason probably due to what Steve M mentioned there is basically a huge influx of white trash (i'm gon get my coors light and meet you in the lobby, jaime lynnn, jaime lynnn I got a bottle of Zin in the room). Screaming kids everywhere. Terrible service in every restaurant. The rooms are difficult to find and don't bother to ask anyone where your room is, it'd be like asking them to speak Japanese, actually no Japanese would be easier. They look at you as if you want them to proof einsteins theory of relativity. " I don't know where your room is" me: " I'm sorry you don't work here." " ya but I don't know" ridiculous I actually demanded to speak to the operations manager, also due a lot of things that had gone on wedding related. to which instead of comping us a few breakfast for all the things that had gone on, she offered to change our suite, this is 5 days in our stay and which we only have 2 left. No I don't want to change rooms 5 days after I've been here. Especially when the reason I wanted bigger suite originally was because I wanted room for my helpers to get me ready and for my husband to have space for his groomsmen. Not now. So frustrating.

    (1)

  • Kamala C.

    Grand wialea hotel review 2 stars Summary: 1) great room 2) rules nazis (wristband wristband WRISTBAND!!!) 3) understaffed for guest service, overstaffed for rules enforcement This was the first time we have stayed at the Grand Wailea. We typically stay in Kaanapali Beach at a lovely resort but we wanted to try a new place for a night on our way back to the mainland. We (me, my wife and our 4 yo daughter) checked in around 4pm on a rainy day and were delighted to be treated to a free upgrade to our room "because you are here only 1 night." Our room was huge with a wrap around view and all you could ask for. We decided to go swimming since we could see what appeared to be a water park quality series of pools and water slides. As soon as my wife dipped a toe in the water, a man YELLED at her to get out until she has a wrist band. Perplexed, she tried to get him to tell her where to get one. The route was over no less than 4 bridges and under two tunnels with no signs to lead the way. She went one way with our 4 yo and I another. Some 20 minutes later and after asking everyone I saw if I was going the right way, I found the desk. Guess what? Every person has to be present to get a band. I got mine but couldn't get hers or my daughters. They eventually got there... It's worth noting that we understand the need for wrist bands since there is open access at the beachfront. Yet, our entry point to the pool area from our wing (Molokini wing) was the farthest point from the unmarked "wristband" desk that is hidden from view by the complex terrain. The resultant was our having to coerce our excited 4yo past the obstacle course of all 8 enticing, yet forbidden, pools and slides before being able to get a wristband so we could get in. All other places that we have stayed (including the resort on Kaanapali Beach for the previous 2 weeks) has assured that such wristbands could be obtained by anyone on site to avoid exactly this sort of challenge. It would seem since they have so many sentinels on staff to assure that you have a wristband, that they could simply have each of those sentinels carry a list of room names so that your customers are not treated like culprits for trying to use the facilities that they have purchased all rights to use. All of the staff appeared to have radios; why not have a call in verification? It's worth noting that all the pool slides closed at 5 pm, so running around looking for a wristband at 430pm definitely cut in our ability to enjoy the amenities for our one night stay. As my wife and daughter worked their way through the pools, all sorts of rules were shouted from the employees sitting in what looked like lounge chairs under umbrellas. Each of the 8 slides have different rules - some are one at a time some are best if mommy and 4yo go together. I guess the employees were supposed to be helpful but all they did was totally annoy everyone. Don't climb out that way, single file, not on your lap, etc Not one rule was posted clearly. They had generic signs at each slide saying 1 person at a time and then 10 feet later there was a contradiction being shouted. We moved to a deeper pool labeled diving pool. This pool had these great turlles and fish painted on the bottom. We enjoyed that for twelve seconds and a woman YELLED at us to get out, that was for scuba divers. My wife politely asked if there were any scuba divers needing the pool at the minute and she said that we can't be there because our body oils would gum up the divers masks. Again, no clear signs. Now we are easygoing folk (and particularly so having spent the previous 2 weeks in Maui!) but there comes a time when it gets ridiculous and we passed that 30 mins earlier. We decided to eat and call it a night. Late arriving room service, quite expensive and mediocre quality. Not a surprise but you always hope for wonderfulness. Morning coffee cafe Kula was understaffed and after getting coffee and waiting in the food ordering line over 10 minutes being ignored, we bailed and just had coffee. As we were leaving, after calling down to the valet with the car ticket number, we had to wait at least 35 minutes for our car to be extracted from valet. Only two valets fetching and parking cars and no less than 25 people and luggage carts waiting. It's important to note that valet is the only parking option! A few good items. Our bell staff were great (Henri) - very helpful and informative. The initial reception as you enter the resort is beautiful and apparently well staffed. To sum it up: beautiful hotel, poorly distributed staffing, too many rules to keep track of, navigation almost impossible and maps rare and not enough staff where they need it. What started out as a great late afternoon with an upgrade to a very nice room, we simply failed to feel the aloha spirit at this place. Definitely not an easy going place that does not emulate the rest of the many weeks we have spent in Maui over the years!

    (2)

  • Dianne S.

    I love my husband!!! He booked out 7 day Maui honeymoon at the Grand Wailea. We were greeted with fragrant orchid leis and breezed through our check in. My husband and I aren't the type to ask for special treatment so we didn't even mention that we were honeymooning. Mark Weiss, at the front desk simply asked us if we were celebrating anything special and then proceeded to upgrade us to the Napua Towers executive room!! Not only did he give us a huge room with an amazing ocean & pool view, but he also gave us a voucher for a bottle of champagne for dinner! Booking a room in the Napua Towers is completely worth it. You have access to a complimentary daily breakfast on the 8th floor & cocktails and appetizers from 5pm-6:30pm. Also there are two computers on the 6th floor with a printer for your personal use. The pools were amazing!! Definitely not just for the kids! They've got a bunch of waterslides, a Tarzan rope, and a lazy river-but what adult doesn't want to be a kid again?? They've also got a beautiful adult pool flanked by two jacuzzis for those who don't want to be elbowed by some 12-year old. Pools are open until 10pm but the kiddie stuff closes down at 5pm. We had a very late flight going home, and we still wanted to make the most out of our day by spending it poolside. Unfortunately check out is at noon, so I called the front desk to see if we had any other options. We did!! They have compliementary hospitality rooms where you can shower and freshen up before flying back home. I thought this was just above and beyond what I expected.

    (4)

  • Juliana K.

    Had an awesome time both times I came here. There's many pictures of the hotel to show off its physical beauty - and it is really a gorgeous resort. Something the pictures can't show off is the extremely friendly staff. All staff members are attentive, friendly, and really make the experience so much more enjoyable. Pool/Beach Area: AWESOME. have a huge pool complete with a lazy river, slides, and a rope swing. They also have a separate adult pool which is nice. The grotto cave bar is very cool as well. The beach is amazing and they have a private company right there where you can rent kayaks, paddleboards, snorkels, and body boards! This place is very impressive and both times I was here, I barely wanted to leave the resort to see any other part of Maui because I enjoyed it so much. Great for kids, families, couples, anything goes!! You will have a great vacation here, don't miss out!

    (5)

  • T. O.

    I stayed eight nights at this resort, the grounds are beautiful but it needs a major renovation. Rooms were large but very worn. Adult pools were booked for private functions, so you had to enjoy being near screaming kids. The spa needs a major cleaning. The location is great, views are terrific but staff training needs to occur.

    (2)

  • Mandy T.

    Just purchased a gift card over the Internet for my friends who will be spending their honeymoon there. Minutes after the purchase I received an email from customer service thanking/helping me. We went back and forth with emails for 10 minutes. Her name was Garilyn. She rocks! I would recommend using them for gifts anytime.

    (5)

  • Bill D.

    We stayed for 7 days at the end of November and had an Ocean Deluxe View Room. Pro's: Beautiful property and grounds, great adult pool, great beach and good service. Con's : Rooms very outdated and small, old furniture, soft beds, drinks weak and way overpriced, food OK but way overpriced, valet parking charge of $35 per day plus tip is over the top, I don't think due to the con's that I would stay here again

    (2)

  • Christal P.

    Long over due review for the spa. Everything about this property is beautifully magnificent. The spa is exceptional and you could spend the entire day. It's by far the most exquisite spa I have been too and it deserves a 10. However, the facial I received was a 2 because of the enexperience of the esthetician. Expect to empty your wallet here. It was a nice place to splurge and treat myself and I will definately go back when I can.

    (4)

  • Alison M.

    This review is just for the spa. You must do the Terme Hydrotherapy Circuit - it's amazing! For $50 you get 2 hours in this spa area with baths and jacuzzis of all kinds, including 5 with different aromatherapy scents, etc. You also get a full body scrub by a spa professional and validated parking. Highly recommend!

    (5)

  • Ryan W.

    Our recent stay at Grand Wailea had us wind up unexpectedly at their villas across the street, Ho'Olei. This was the perfect place for us to stay. The villa was enormous, tastefully decorated, and appointed with the best possible amenities one could hope for. The gourmet kitchen and lanai made the upper level exceptional for us, as we enjoy cooking and took advantage of the opportunity. The fact that the villas are across the street from the resort did not hinder our experience in the slightest. We had easier access to our car because of not needing to valet, and anytime we wanted to head over to the resort, a shuttle was quickly made available to drive us over. What was even more impressive than the Villa, was the service we received in every part of our experience. The sincere desire to please, and even exceed our expectations was obvious in everything we experienced at both Ho'Olei and Grand Wailea. When I return to Maui, Grand Wailea will be first on my list of places to stay.

    (5)

  • Kai V.

    First of all I have to say some of the negative reviews and pictures of the resort falling apart made me rethink staying here. We almost booked at the Four Seasons next door. But since we have children we thought the pools would get us through. Ignore all the negative! Some people must see things through a magnifying glass! The resort is absolutely gorgeous! From tiki lamps at night to the beautiful flowers and plants around the property. On arrival you get a lei and I thought that was an extra special touch. To get a chair on the beach you have to get to the cart by 7:45 or they will all be gone. It's about the same for chairs by the pool. Note: they give you 30 mins on the beach and an hour at the pool to be gone from your chair. After those times they come by and scoop up your stuff. The getting and keeping of chairs by the pool was the trickiest part of the stay. The staff is delightfully polite. Everyone wished me a good day, said aloha and were quite helpful. After my jog the valet even offered me water that was a nice treat. So was the water in the car every time we picked it up. They also give you towels if you go out on an excursion - just let them know. The spa was also absolutely gorgeous! Absolutely book yourself a treatment! Prices are reasonable so it's well worth it! The room we had was pristine and comfortable. The Haleakala wing on the 5th floor has lounge chairs on the lanai which was like having an outdoor patio. The sunset from 5093 was absolutely stunning!!! The beach was amazing, the sand is extra fine, the waves are fun and the water is beautiful! We did leave every day for breakfast and lunch so I would recommend a rental car for your trip. Overall an amazing stay!

    (5)

  • Gary N.

    This is the best of the best. World Class hotel. It is high dollar for high quality so anyone staying here should have the money to enjoy it. From the beautiful rooms, massage by the beach. From setting up a spa experience for your lady. They have it all. Just the Beauty of Maui was enough for me but this place is special.

    (5)

  • Noelle J.

    The World According to Noelle Allergic Girl's Guide to Life --------------------------------------------- Maui Honeymoon Review Series ---------------------------------------------- (Luau Review Only) I grew up vacationing on all the Hawaiian Islands which translates to I've been to my fair share of luaus. I just got married and my husband and I came here for a Luau. The luau food was decent- they had kalua pig, kalbi beef, grilled chicken, poi, noodle dishes, fresh fruit, salads, breaded mahi-mahi. They had a decent dessert station- coconut cake, brownies, pineapple upside down cake, haupia, coffee and tea. The food was good. The luau show was great- probably the best I've ever watched. We paid for the premium seating which was really worth it as we were seated in the front row and had an unobstructed view of the stage, we also got to eat first as well. It was hard to navigate out of the luau area to the front of the hotel- it was like a maze (not in a good way at all). We did get to see the chapel which was breathtakingly beautiful. Noelle's Notes One of the BEST Luau's ever.

    (4)

  • T M.

    These 4 and 5 star reviews perplex me. We stayed one week in September. While the Wailea location is beautiful and convenient to great beaches, shopping and dining, the resort itself is very dated and tired looking. The pool water was dirty and murky; not at all refreshing. Every inch of tile in the entire resort was dirty and needed to be re-grouted (this includes all pools, flooring thru-out, baths in the spa, and even the hotel room shower). With all their additional charges at check in ($25/night mandatory resort fee; $30/night mandatory valet parking; $18 for a watered down cocktail....), i expected much nicer facilities and top notch service. The staff wasn't rude, but i never felt like anyone went out of their way to see if they could meet my needs to enhance my stay. Stay at the brand new Andaz instead!!!!

    (2)

  • LTich W.

    The grounds at this resort are beautiful, love the tiki torches and koi ponds. The room was nice and clean but a little dated. Customer service for reservations was great! They got me a garden room last minute when crappy condo fell through and were able to guarantee early check in. Check in and out was short and simple. Valet was a little slow yet they still managed to knock our stuff in the truck all over the place. Would have preferred to at least have the option to self park.

    (4)

  • BnT B.

    Good for Family Vacations! Look for Gary Nelson. Needs a makeover soon...looking a little tired.

    (4)

  • Andy D.

    Make sure to get the ocean view! Went to Maui for a vacation with my girlfriend and I won't ever think about going anywhere else. This place is absolutely amazing. The valey takes and brings your car every night and morning and even gives you towels and ice cold bottled water everytime. The staff and places to eat are unparralled to almost any other resort I have stayed at, and I have vacationed in some amazing places. Pool is awesome!!!

    (5)

  • Brittany M.

    My bf and I just returned from an amazing vacation in the Hawaiian Islands. After lots of research, we decided to stay at Grand Wailea for the last days of our trip. There were many pros and some cons. Pros: --gorgeous hotel, love the open air lobby and cute bar in the center --welcoming rooms, warm and cozy --clean rooms! clean rooms! --big, modern bathrooms --beautiful grounds, well-maintained --friendly staff, conceirge Morgan was so helpful and didn't stear us wrong --dedicated adult pool w tons of chairs --able to see whales jumping out of the water from the pool! --great spa deals available --its Maui, its just absolutely amazing! Cons: --$16 mixed drinks (we live in NYC and are unfortunately used to paying $10-13 for a damn drink, but $16?!) --slow pool service (it takes about half an hour to get your drink, should take about ten minutes with these prices) --many guests come down to the pool very early in the AM and put white room towels on the lounge chairs that are closest to the pool; when we would arrive at 10 or 11a, there was no one in these chairs ie, no one around the pool, but the only "available" chairs were in the grass beyond the pool; i don't really, really care about laying right by the pool, but thats not cool) --the wrist bands are a little cheesy / cheap --waiting in line at the bar behind 3 pre-teens who are all ordering oreo cookie milkshakes was not fun for us --there are TONS of kids ('lazy river' is a misnomer) I chose to write a long review because if your hotel search was anything like ours, more is better and honesty is the best! When it comes to choosing a resort hotel in Maui, it really is splitting hairs. Everything is so amazingly gorgeous and wonderful. I would say that Grand Wailea is a great place if you're bringing your family. There were tons of kids, and the hotel really does cater to them -- tons of family pools, slides, arts and crafts stations by the pools, milkshakes, face paint, etc. And if that is your ideal vacation, this place is great for you! On the other hand, if you're honeymooning or looking for a relaxing grown-up vacation as we were, you may want to consider the Four Seasons or the Ritz. Again, this is really splitting hairs, but that's important when its a big vacation and big money :) Hope this helps people!

    (3)

  • Chelsey G.

    Nicest hotel in Maui. The gym is fully equip, you get pretty lays when you arrive, the spa is out of control, so many baths to dunk your self in. The rooms are large, extravagant and always kept clean. If you have the $ this is the place to go. If you do not have the $, like me, go with your grandma. (:

    (5)

  • Alison H.

    This place is heaven on earth if you're willing (and able) to spend a whole bunch 'o money to stay in the Napua Tower "Exclusive Club" area (or, like us, your stay is a gift from someone). You'll get a huge room with a view, great service, delicious food morning-noon-and-night, and unlimited cocktails from 5:30-7 pm. Go for it if you're on your honeymoon! You will be spoiled. We didn't want to leave and still often wish we could be magically transported back to room 6057. Other highlights: the beach & beach chair/umbrella service, the "big" waterslide, the adult pool, complimentary yoga classes, and gorgeous lanais.

    (5)

  • Doug S.

    Been going to the GW for 15 years and am a member. We have seen the quality go up and down as the property changed owners and managers. The new management Hilton is much better and the renovation took care of most of the deferred maintanence. Great location and views to die for. That said, here is the bad. Before booking, confirm in writing that there will not be a HUGE convention staying during your stay. We had over 2000 Paychecks employsess two years in a row, it was an orgy frat party all day in the pool and all night in the bar. After the first year we were told that they would never be allowed back however they were back the following year so trust was lost. You would think that after paying $395 for the worst room or $10,000 per night (or anything in between) they would not nickel and dime you....but they do. $20 per night resort fee, $20 per room for connecting rooms for your kids (yes, $40/day), $18 drinks, $16 hamburgers at the pool, $8 expresso's....you get the idea. No the worst..during the summer months, it's very hot. You need shade, however there are only a few free shade spots at the pool and you need to be in line at 7:00 am to be lucky enough to fight for them. If you are lucky enough to get one of the 15 or so sports, you must stay there from 7am on or they will remove your times and someone else will take your spot. Your only other option is to rent a cabana. They have been $300/day (yes, about the price of a room) but you got one free day with 3 paid days so it ran about $225/day. I just booked a room for June at the rate of $1,100 per night and when I asked about reserving our cabana, I was told the buy 3 deal was no longer available AND that they are now $350/day.....do the math, that's a 50% increase in 7 months!! Some price to prevent skin cancer. Did I mention that right next door is the Four Seasons, same view, nicer restaurants, better bars, great kids area with X box, pool table, etc AND the cabanas are FREE! Now know why the stars always stay at the Four Seasons now, not the GW. The GW managent needs to rethink the pricing or they will alienate all their long time loyal customers to other resorts in Maui! Best of luck....and sorry if there are typos, writing this on my iPhone:) Aloha~

    (2)

  • G S.

    Food was great. Wide variety of local dishes. The entertainment was great. Overall a great luau to attend

    (4)

  • Sandy F.

    Most beautiful hotel in the world. Great gardens, beach, pools, slides, rooms, and bars. Wish wouldn't Nickel and dime with resort fees and valet parking charges. Still great choice

    (5)

  • Bryan B.

    Our best family vacay ever (so far) Elaborate Lazy River with cascading pools connected via waterslides Tarzan Rope! Pool Bar Water Elevator Pool Volleyball We also had a blast at their extensive fitness center and indoor basketball/raquetball center to burn of all that damn good food around there I'd give 10 stars if I could!

    (5)

  • Makena S.

    I love staying here, if only for the pools. The world's only water elevator? Awesome. The slides? Makes me feel like a kid. Oh yeah, and the rooms aren't bad, either. The Botero Bar, the brunch buffet and the spa are all top-notch.

    (5)

  • J. Kirsten E.

    You pay for what you get and here you get 4.5 stars of Hotel experience. I noticed some people complained about price but you know it's expensive when you book. We got a pretty sweet deal through Hotwire, btw. Its not the four seasons, so if you are looking for a 5 star hotel experience maybe you should go 5 stars. I thought the service was phenomenal. Honestly, I cant think of what would make it better. They put leis on you upon arrival (aloha!) which is charming. The breakfast restaurant was really good (whole wheat pancakes and egg white quesadilla), we opted out of the buffet. We spent most of our time at the adults only pool - which you really need to get to early to claim a spot (my only complaint), however this place is extremely family friendly with kids all over. The pool is a child's dream. Bed was great and I'm pregnant sooo that was important to me. The Spa was a true spa experience. They have all these pre massage salt baths and hot soaking tubs/ showers. We loved our time there. Thirty dollars a day for valet was a little annoying but what can you do? We left the hotel on an errand for barely more than an hour one late afternoon and our bed was made for the second time that day (because we had napped) when we returned. We enjoyed room service late at night and it was prompt and delicious! Everyone on campus was super kind and helpful. We would stay here in the future, especially after we have kids.

    (5)

  • Nicole D.

    Was lucky enough to go here for part of my honeymoon and it was AMAZING! We received leis and check-in, standard for any Hawaiian resort, and a coupon for a free bottle of champagne at their restaurant. The room was beautiful and had an ocean view...it was a little far from the reception and pool entrance area, but still very nice with a balcony and amazing view of the resort and the beach. We had a mini fridge for beverages. Went to the hotel's restaurant the first night and, although incredibly expensive, it was a very cool experience. The place lights up at night with tiki torches...it's pretty much amazing. We had breakfast every day at the hotel and it was an outstanding buffet with a beautiful view of the ocean. The beach was great..nothing to complain about. The pools were awesome! There were several different pools, tons of water slides, etc. A wonderful experience all around!

    (5)

  • Melissa C.

    In the 90s, the Grand Wailea was a shining beacon of a classy resort with a classy clientele. But time has worn away some of it's beauty and lower prices have attracted a less classy crowd and the convention circuits. Even the hotel staff seems to have aged and seems uninspired by their surroundings. The pool is still the best pool in Wailea. And the $50M renovations must have included upgrades to the room and fresh paint because the rooms didn't look 15 years old. Do not eat here. The food is terrible. The best restaurant was the Japanese restaurant that is now permanently closed. Go next door to the Four Seasons instead to eat. It's a 5 minute walk down the boardwalk.

    (3)

  • Melissa T.

    BEST RESORT EVERRRRRRR! We stayed at the Grand Wailea for 3 nights on Hilton free night certificates and had to switch hotels our last night on Maui to the Westin Ka'anapali because we ran out of free nights. I did not realize how amazing the Grand Wailea was until we had to move hotels our last night. The Westin is not slumming it by any means, but the Grand Wailea is just over the top awesome! Upon arrival, we were greeted with leis and received an upgraded room in the Chapel wing at check-in. I would recommend asking for a Chapel wing room - it's really close to the center of the hotel and the pools. This hotel is 48 acres, and trust me, it is a trek (and a maze) to get across the grounds. Our daily resort fee was also waived, which was a nice surprise! The room is so-so - not what I would expect from a ~$400/night room. I found it disappointing that they removed the mini-fridges just a couple months prior. We had to buy a not-so-environmentally-friendly styrofoam cooler to keep our drinks cold. Anyway, you don't come to Hawaii to spend time in your room, so that's okay. The pools and the beach are where it's at!! The pools - I don't even know where to begin. It's crazy big, and can please everyone from kids to adults who don't know how to swim. Some of the amenities include a rope swing, water slides, water elevator, and a kiddie "beach." Random fact: the water elevator cost them something like $1.8 million - and it was a pretty lame "ride" if you can even call it that. There are plenty of lounge chairs to go around. Granted, I went in November when it wasn't that crowded, but seriously, there are so many chairs I don't see how you wouldn't be able to find one. For someone like me who finds the sun's rays too strong, there is also an abundance of umbrellas...and shade. The ONLY downside to this hotel is - the drinks were superrr expensive. I wanted a drink that came in this cute pineapple souvenir cup - it was $23! I nearly died when the bf told me how much it cost. For $23, I would like straight vodka in that thing, please! And the beach - the beach is RIGHT there. You can rent paddle boards for $40/hour - a bunch of people were doing it and it seemed like fun. It made kayaking look stupid (which a bunch of people were also doing.) When I come back to Maui, I can't imagine staying anywhere else. I've been spoiled. The Wailea side is like 100 times better than the Lahaina side, just fyi.

    (5)

  • Christina W.

    I went to the spa here and had an incredible experience. All of the baths were so relaxing, and the whirlpool was amazing!

    (5)

  • Melissa B.

    Pros: -beautiful grounds and amazing pools with a lazy river -updated room and lovely bathroom -great views -beach access -seriously stunning resort Cons: -They nickel and dime you for everything; resort fee, mandatory valet parking, fee for DVD player, fee to rent beach/pool equipment, etc.

    (4)

  • Karen F.

    We had sunch a 5 star experience - but keep in mind it was in 1994. Perhaps now it's passed its prime? Back then we ate at the Humu Restaurant, lounges by the "lazy river" style pool and splashed down the water slides. Every aspect of our room, our stay and touring the gorgeous grounds was top-notch. I had the best EVER pedicure here, too.

    (5)

  • Halina B.

    Wow! What an amazing place! We stayed here for our wedding/honeymoon and although it was pricey, it was worth every penny. The grounds are unbelievably gorgeous, and HUGE! It took us a few days to get acquainted with the place! Our room was simply fabulous. We had a private balcony with an ocean/garden view, with a koi pond that surrounded our entire patio. The beds were super comfy, the bathroom was huge! The spa was fantastic! I had the 80 minute deep-tissue massage which was pretty much the best massage I've ever had! The pools were awesome! Water slides, lazy river, swim up bar, volleyball... the works. There was a private adults only pool which was a lot more quiet than the main pool area. The only downfall to the pool area was seating. Most days, the chairs were taken by 7am!! If you got there any later, you really had to stand around and keep an eye open for an open seat. The beach was nice, and actually much easier to get a chaise at than the pool. The hotel is really close to "turtle rock", so there are gigantic sea turtles right off the shore! We were there the beginning of August, so there were TONS of kids! We didn't mind...they were all having a blast and were cute as can be. We definitely plan to bring our children here, once that time comes! The gym was nice, my husband went every morning and really enjoyed it. I opted for the fitness classes. I took pilates, core conditioning, spin, and beach yoga. The instructor for all the classes was amazing!! I was working out with a personal trainer in my home town for 3 months prior to the wedding/vacation and while he was great and all... the instructor at the Grand Wailea got me sore in places I've never been sore before!! The beach yoga was wonderfully refreshing. We had breakfast every morning in the grand dining room which was just delicious!! I typically steer clear of buffets, but the buffet here is the way to go! And the champagne brunch on Sunday's is a MUST! The entire staff of the hotel were friendly and professional. We've vowed to make staying here a routine in our vacationing...can't wait to go back!

    (5)

  • Brittan M.

    The grounds and pools are gorgeous and that is where the good ends. Worse customer service, food, spa experience, the list goes on. Stay at the Four Seasons next door!

    (1)

  • Ashley G.

    Pros: The hotel was beautiful and "somewhat" relaxing getaway for our honeymoon. They took extra care of us with a special honeymooon turndown service where they made two cute kissing swans out of our bath towels and placed purple orchids throughout the room. The food was very good everywhere, but highly overpriced. We ordered room service twice, once for breakfast and once for dinner. Breakfast ran us about $60 and the dinner we ordered after our trip to Hana was $80. We also ate at Humuhumunukunukuapua'a which ran my husband about $200. They did include a free honeymon desert and a cute stuffed toy for our future child which was nice of them. The waterslides and several pools were a fun experience but that also leads to the cons. Cons: The pool gets crowded very easily and early on, if you arrive anytime after 11 or 12, good luck trying to find some chairs. Being that it is somewhat of a waterpark, the pool is also overrun with kids jumping in from all directions. Obviously their parents don't care that their kids are splashing you because they're off elsewhere enjoying some tropical drink while their kids run amuck. Another HUGE negative aspect of our stay was some stupid Texas Roadhouse convention. They basically took over the whole resort by placing their logo and banners with pictures of stupid Rednecks all over the resort. To make matters worse, the luau was cancelled one night because they set up a stage on the luau lawn for these people. They were also blasting country music that could be heard all the way from our room on the opposite end of the resort. I'm sorry but I don't want to go to Maui to hear country music. We complained to management because nobody informed us of this convention upon booking. We would have stayed next door at the 4 Seasons had we known about it. Overall the hotel is very nice, but probably better suited for families with children and not so much for couples looking for a romantic getaway.

    (3)

  • Joshua L.

    Went here with my girlfriend for a nice week long vacation. We've been to the Four Season directly next door and wanted to try this place. It just seemed fun. I regretted this decision my entire stay. We arrived when they were filming a movie. Maybe for some people this is exciting but it was HORRIBLE. Portions of the resort closed and more annoyingly there were paparazzi peering over the bushes the entire time. I can not stress how intrusive this was to us on our vacation. We decided to try and BUY some more privacy from the hoopla so we rented a cabana but because of the filming we couldn't get a drink because the pool area was extremely understaffed. UNBELIEVABLE. So we gave up on it and tried to get drinks ourselves - we walked to the bar and because the bartender went on break and the movie took over the pool bar we were SOL and couldn't get food or booze while on a tropical vacation. Needless to say it was a terrible experience - the only saving grace is when we decided to walk to the Four Season next door and have dinner. I hate to say it but the only relaxing times I had while on this vacation were off campus activities like sight seeing and eating at restaurants NOT located on the resort grounds.

    (2)

  • Natalie A.

    Crowded and expensive. This is a destination where everthing is provided for you; I personally like my Hawaii a little more natural and a little less tailored. I am writing a review to point out the most extraordinary statues on the grounds and in the lobby. If you love art; then you will be struck by the poetic beauty of these statues. I think a picture is worth a thousand words. Hope you enjoy the pics of these great Hawaiian statues as much as I did seeing them.

    (3)

  • Jean C.

    I would have expected more out of a Waldorf Astoria property, frankly. I'll try to keep this short. When we arrived and went to our room, there was a huge cockroach as soon as we went through the gate. I have been to Hawaii (4 other islands) and have never had this encounter. Yikes! Huge! I went out to look at our balcony and ANOTHER cockroach. The timing of our trip was apparently when they get slower, but they were doing work on the pools and hotel. A major noise issue. Too bad for the guests at this time period. Even though it seemed to be a slower time, the spaces at the pool were still competitive. I had to set my alarm early for us to be able to get a decent seat and still there were already a ton of towels set out and we had to walk around the property to be able to get some shade for the kids. The pool/towel/bracelet folks. Not friendly, period. The kids pool seemed to be falling apart. Although they had fun in the fountain, I was afraid that they would cut themselves on what seemed to be failing tile. A friend and I went to the buffet that included champagne, while the others were out on a dive, and we were there a while I admit. But it seemed that we got pushed out. We had one of our guests contact the rental car folks in the lobby, in person, to rent a car for a and they gave a super high price. We decided to have another person go down and talk to them and the pricing they gave him was a large amount lower. A bit uncomfortable when they went down together to finalize the rental for the day. Just kind of odd that the pricing varied. Ultimately we were taken care of, but a bit frustrating. When we left the resort, I accidentally left an item in a taxi as we entered the airport. The taxi company was amazing as they called the driver (who we were a fan of before), found the item, but we had already went through security so couldn't get the item as we were already on our flight. They had said they would take the item back to the hotel, would leave it at the front desk, and I could coordinate have the item being shipped back to me. I waited a day so the item could be taken back, called the front desk, and they told me I needed to talk to the "Communications" department. They transferred me, I explained the situation to the person, and she said she didn't know what I was talking about and hung up on me. I tried to coordinate with this "department" two other times and had the same horrible service and experience. Finally, I got someone who helped me with GREAT service at the front desk after I told him what I encountered prior and he helped return the item. In addition to this gentleman, the pool wait staff was incredible, as were the Spa staff. Several of the other restaurants we ate at (outside of the buffet) were also incredible as were their staff. Not a horrible experience, but based on it being a Waldorf Astoria property and the cost, I would have expected a lot better.

    (2)

  • Farakh Z.

    Very nice resort. The pools are amazing. The rooms are nice and large (at least the one we had was). We loved the grounds too...however, there were a couple let downs. One they nickel and dime you for everything. We wanted a couple of plates and forks for some food we had brought back to our room and so we called to get that...response "There is a $5 delivery charge"...whf...you're already charing me $300/night for a room...you can't bring me a fork. Also the parking situation is less than desired...you have to use valet, it is sometimes very slow and it costs ~$30/night..which adds up after a while. Other than that, I was happy with the place.

    (4)

  • Danielle H.

    Utter perfection. It is no question that if you are looking for the perfect getaway, Grand Wailea will deliver. This place is stunning from the moment you drive up. Everywhere you go, there are waterfalls, lush plants, tropical flowers, views of the beach and gorgeous Maui waters... The Pool(s): The lazy river waterslides aspect of the pool situation at Wailea is killer for families and kids. I will be sure to take my family here someday as I can imagine it is a paradise for kids. The adult pool was a nice escape from the noise and activity of the waterslides pools. I enjoyed reading my book and sipping mai tais there. The spa: Let's not even mess around here. The terme that you get with any spa treatment is basically a spa treatment on its own. I soaked in 5 unique baths based on each of the Hawaiian islands and herbs/salts/muds from the geographic regions associated with each island. I massaged my back under the cascading waterfall, did the steam/sauna, insane showers and cold plunges, etc etc the list goes on and on. Oh, and your treatment also comes with a personal dry brush honey mango loofah session. My facial was great and I would highly recommend this spa to anyone. Spa Grande was a highlight of my trip. The room: Large and comfortable, with all the amenities I needed. Loved the little touches like message and flowers on my bed at night. The towels were super plush and my sliding door opened up to the pool and ocean view. The rooms are immaculate and the bathroom is the most stunning bathroom I have had in a hotel before. Huge soaking tub as well as standing glass shower. The lobby: Gorgeous. The front desk staff was so nice and helpful. The guava juice and water always at the front desk is a nice touch that makes you feel welcome immediately, as well as refreshed. The food: My turkey burger at the pool was awesome, my pizza at the bistro fabulous and many other items I ate while staying at the Grand were just that, GRAND :) The scones at the Cafe by the shops are huge and very good- love the banana bran one. The shops: Upscale, high-end shops are fun to shop in while staying at the resort. Everything else I did not mention: AMAZING. Best hotel stay of my life and I would high recommend this place to anyone with a refined taste in lodging accommodations.

    (5)

  • Christie K.

    Wow!!!!!!! I have never experienced such a retreat! Our room had a sweet panoramic view of the ocean and the property was perfectly manicured. I felt like a kid again going on the water sides and lazy rivers. The pools are amazing! I like how they were not freezing and they were connected to each other. I've never seen a swim up bar before so this one i thought was pretty neat (it's tucked away in a little cave w/ a waterfall). Staff here is sooooo friendly... I've never seen such friendly hotel staff before. If it wasn't for the EXPENSIVE pool side food, I'd give it a 4 star. The pool side food was a rip off... 70 bucks for a burger, a wrap, and 2 cocktails! I've never spent so much for that kind of food.

    (4)

  • David G.

    This is my third stay at the Grand Wailea. It is the perfect place for kids....great pools and slides. The beach is also really good. Our rooms were very nice and the service is always top notch. On the negative side. I do not care for the restaurants...they are expensive and mediocre. The prices for rooms is pretty pricey too...but it is a special occasion place.

    (4)

  • Cas B.

    I wish that I could have given this place no stars! Our room had mold all over it, the pools tiles were falling off and it was all black and gross. We took pictures of it all! I sat on one of the lawn chairs and it was so rusted it BROKE! I had a huge bruise on my leg for a week and my back hurt so bad that the next day I canceled scuba diving. Management was HORRIBLE through the entire thing!! The worst part was we used Disney world points to go! I tried to send a letter and send pictures to upper management after we got home(you can't fix something if you don't know it's broke) and just got the run around from the hotel on who to send it to. Total waste of time and money. Although the spa there is subcontracted and AMAZING!! As well as the scuba diving off the beach. To bad they cant subcontract people to run the hotel! We are going back in March and staying at the Four Seasons! Not a chance of ever going back here again and we tell ANYONE we can about it.

    (1)

  • Kevin P.

    got a killer deal due to a group reservation. water slides are to die for--worth the wait in line. of the two big slides, one is far more secluded (and hence much less busy) than the other. check them out, even if you are old. the lazy river is awesome. again, appropriate for all ages. tarzan rope drop is pretty awesome. room decor is modern, pillows are fluffy, and wireless is dependable.

    (5)

  • Andrew S.

    This is not a bad hotel by any means. In fact its probably one of the better couples hotels that I have been to. However, if you have kids (especially small ones) this is probably not the most ideal place, though you can make it work. There are stairs (fairly short, but still) to every single unit, and no elevator or a way to roll up the stroller, so if you have a stroller, you have to carry it up + the baby + the bags. Also there are couples everywhere here, they often hold hands and do the stuff that couples do. Having a toddler cry or run around is probably not that cool. The place also had dirty sheets. We asked to have them replaced once, and they replaced them with another set that was dirty. Hotel's management said that they were just old and they were working to replace them. Internet is roughly the same speed or slower at times than your 3G. Again, hotel management said that they are working on this. Other than that, its a nice hotel in a great location. Despite all this the hotel is still a good value considering that they drive you to the beach and provide umbrellas, beach chairs and towels. Stayed November 2011.

    (3)

  • Jack L.

    If you are expecting anything exclusive, this is not the place. When it comes to the quality of their food, it's not only not exclusive it's just plain awful. I ordered a Surf & Turf dinner through room service the first night I got in. I was hungry as I didn't eat on the plane and wanted a good meal. After an unreasonable amount of time waiting, the food was just a great disappointment. Their Surf & Turf consisted of a skewer with two poorly seasoned shrimps and a 3 ounce, I am not exaggerating, 3 oz. steak that was over cooked. My secretary booked me a room in their Mupua (spelling?) tower which is supposed to be their most exclusive area. Let me assure you, there is absolutely nothing exclusive about this property. There is some god awful live music in the lobby every night and the singer sounds like nails on a chalk board. The sound echoes throughout the corridors and I have to stick cotton in my ears to sleep every night. The water pressure in the showers is inadequate, the shower door is not installed or designed properly because every time we use the shower, there is a huge puddle of water on the floor of the bathroom outside the shower. We come out to Maui frequently. It's a beautiful island and we love the culture out here. But this is just not for people who come out frequently. We will never come back to the Grand Wailea and go back to the Fairmont Kea Lani, they have the magic formula there.

    (1)

  • Renato S.

    A beautiful property that needs to be updated. The rooms seemed very dated but the views are incredible. We weren't here during peak season so had no problems at the pool or the beach. I can't imagine how bad it would be with kids running around non stop but I'm glad I won't have too. Extremely expensive when it comes to food at any of their restaurants or diners. Highly recommend the Spa. Staff was very friendly here. Especially enjoyed the welcome leis, and cold water left in the car from the valet. They also used flowers to decorate the bed and bathroom during the evening service.

    (4)

  • Miriam R.

    From beginning to end , every moment spent at the Grand Wailea Resort in Maui is just magical. The pool is similar to a Disney water park. It was that grand! There is a bar, called the grotto, in the pool that you swim up to that has music blaring and fantastic drinks. I have stayed here twice and experienced most all of the restaurants as well. Very good, especially the Asian restaurant. If you want to be completely spoiled go to there spa and experience the 5 pools of heaven that have different aromatherapy blends in the water.I highly recommend this hotel. One warning though: the waves in the winter are brutal and can kill you. Do not go out to the beach alone.

    (5)

  • Kevin K.

    On my 3rd day of an 8 day stay. As of press time, i am enjoying champagne from my napua tower suite. What's not to love about this place. The pool is great fun for kids ages 4-62. If your 63+ maybe the slides are a bit passé. Anyway, my kids are lovin it, the wife is lovin it, great spa, excellent work out facility relative to other hotel "gyms". 5 stars across the board. Should be back again in November.

    (5)

  • Kristi T.

    We came here for my fiancé's work trip. I was just so excited to be a part of it all, I really didn't care about the amenities! Grand Wailea has personal staff, helpful concierge, staff with a smile, views to die for, and rooms the size of our condo in Chicago. I must admit, my favorite part of the room (besides the amazing view of the grounds and then the ocean) is the bathroom. I want a replica at home, please!!! The service is great from poolside, to lunch, to cleaning, to spa. Speaking of the spa, you MUST go! They have an hour long semi required relaxation water therapy. There are two hot tubs, lounge chairs, a few rooms with 5 multi colored fruit/salt baths, water flow massages, etc. How relaxing. Besides the fact that i felt like a prune, i was so relaxed and ready for my massage I cant even describe it. The massage was in a nice room overlooking the grounds with open windows, soft music and lighting, and amazingly professional and perfectionist massage therapists. It definitely costs an arm and a leg, but the noodley feel you get once you walk, or sort of absent mindedly stumble out, is amazing and so worth it! The accommodations for our group were taken care of without hassle, the views are undeniably the best the island has to offer, a free driver to local hots pots, shops of wailea walking distance across the street (must go to Tommy Bahamas Island Time aka happy hour), amazing golf courses within a 5 min cab, and somehow I didn't mind paying $10 a glass of champagne. You must come!! The adult pool is where the partying is a (if you want a lawn chair, you need to be there prior 7am)t, the kid pool is fun, lighthearted, busy, and has free shade! Food is great, drinks are better! Stay at least a week, it flies by and leaves you wishing for more!!! PS Jennifer Aniston and Adam Sandler were taping a movie here which was awesome! That's how good of a spot it is!!! :)

    (4)

  • Devina G.

    I'm in complete awe. What a beautiful resort! the rooms were amazing, pools were superb! great customer service and excellent room service, beautiful decor, I mean pictures and the movie "Just Go With It" doesn't really do it's justice. Mother was married there last week 10/1/2011 and we stayed there for a week. Beautiful ceremony and reception dinner at the Humunumunukuapuua restaurant. BEAUTIFUL! I was actually overwhelemed at the beauty of the resort. I didn't know where to start taking pictures. the pools had two big slides and a few smaller ones. A tarzan rope pool, lazy river, swim up bar, adult pool, kids pool and volleyball pools. The Grand Luau held at the resort was great! food was sooooo BOMB! too bad I was on a strict diet for my bridesmaid dress. I had to refrain from seconds and third. ugh. I loved being so close to the beach and how secluded it was. Prompt valet service with water and towels provided, housekeeping knocked just enough to acquire your needs (shampoo, klenex, lotion) and our rooms were always neatly cleaned, and friendly staff everywhere. Our Sunday breakfast buffet was amazing as well.food ranging from miso soup to omelletes and waffles. This hotel offers yoga classes and also yoga on the beach. We did that and it was pure bliss. I can go on forever with so many positives! The Grand Wailea is on my top three best hotel!

    (5)

  • Gail S.

    What a wonderful resort. Beautiful, expansive grounds. Our room was bigger than my first apartment! We stayed in the conceirge wing - well worth the extra cost with nightly happy hour and breakfast/evening appetizers every night. Main pool was lots of fun with tons of water effects (water elevator and lazy river currents) and a swim up bar. Adult only pool was great if you just wanted some quiet time. AWESOME spa - could have spent days in there! Had a fantastic anniversary dinner at the restaurant overlooking the ocean. VERY romantic with great food and service. Staff was a treat as well - everyone remembered our name all week and always stopped to see if there was anything we needed. A truly great experience!

    (5)

  • M E.

    What I love about the Grand Wailea is that they accommodated my family of six!! We had an awesome time there. A whole day was spent at the pools and water slides. The room was clean, beds comfy. The staff made sure to upkeep the room at least twice a day. Everyone is super friendly and helpful. Little pricey, but oh well. My only suggestion would be to update the tile in the bathrooms - they're kinda old. We will definitely be staying here again on our next tax return ; )

    (5)

  • Joshua A.

    Wife and I went to the Grad Wailea to have drinks during the day. We had $20 drinks by the pool until we were accosted by the hotel security for not being guests. Even though we were patronizing the restaurant and bar, as we had many times before, we were threatened with jail for being on the premises. We were escorted to the a seperate back room by security where I was yelled at by head of security. My wife and I were separated and forced to answer to an intarigation process that lasted over an hour. My wife cried on the golfcart ride to the car. We will not be staying here in the future. I recommend the Hotel Wailea.

    (1)

  • Jeff s.

    The Grand wailea is a massive hotel, to the point that it should have never been built. It's a chore to get anywhere in this hotel. You will get plenty of exercise walking anywhere in this hotel. Your on vacation you shouldn't have to get worked getting from point A to point B. The rooms are nice and comfortable, The spa here is amazing, The food here aside from Amassia and the homomomokopa (not sure of the spelling of this one) restaurants is about as poor as can be. Why would a hotel of this caliber have such bad food? And everything is really expensive. If you stay at the Grand Wailea save your self the trouble of finding good food here and leave the property for your meals. The Spa, the location and the room deserves 5 stars. The hotels food from the main kitchen, room service and that joke of a cafe/ market is pathetic, and size of the property deserve 1 star. Average is 3 stars.

    (3)

  • Alice B.

    This was our first trip to Maui, and after much research and recommendations from friends, we decided to stay here. I had read some of the negative reviews, and had some concerns even after we booked our stay, but none of those were founded! I would absolutely rate this 5 stars, and this is considering the other places I've considered 4 stars in the past 6 months (Four Seasons Whistler and Grand Californian). The resort is beautiful and the location is perfect, especially in the winter months. We just went with the standard garden view room, and it was perfect. After all, the resort itself is beautiful, and as little time as we actually spent in our room, it wasn't worth the upgrade since the actual beach is beyond the pools in front anyway. The bathrooms were large with a nice shower separate from the tub and separate toilet area. The rooms were spacious and there was plenty of space for two adults and two young kids. Our first floor room had a nice large patio that extended out into the grass and courtyard area. The housekeeping was excellent, and very thorough. New fresh towels even during the evening turndown service. No bugs or mosquitos anywhere to be seen, and I'm a mosquito magnet. While some reviewers commented about mold in the bathrooms, I don't think this was a huge issue. Yes, the bathroom caulking could have used some refreshing, but it was very minor. The pools were spectacular and there is something for everyone. Neither of my kids (5 and 2 1/2) are good swimmers, but they loved the kiddie pool with sand near the actual beach. This was a great option for when the waves in the ocean were pretty big, and also because of the poolside service for drinks and snacks. Not once did we have a problem finding poolside chairs or beach umbrellas, and the resort was at 100% capacity. Then again, there were two conferences while we were there and I suspect the attendees were actually at the conference during the day. We also paid for the Elite membership before our trip, hoping that we would make this a regular family vacation destination. The cost of the membership was basically covered by our trip savings, and we will be back again for sure!

    (5)

  • M W.

    My family has been here 3 times in the last 7 years and I have to agree with those who are saying that they are underinvesting here. Resort facilities are not as clean as they should be at this price point. Hotel staff was relatively uninformed, frofrom what drink/meal packages specials are available to whether many or all king bed rooms have pullout sofas (we were told they do not - they do). Internet access failed one morning and technical support took 3 hours and 3 calls (and an hour+ of my time to resolve), and management doesn't care if you are inconvenienced (cost me an entire morning of work). Not planning on staying here again. From reading the reviews here (too late for me this time), it appears Hilton/Waldorf-Astoria don't particularly care. Anyway, so this isn't entirely a gripe fest I will say that the pool area is great for the kids, though slides don't open until 10am which is WAY too late as most US mainlanders are up at 5am or 6am due to body clocks/time changes (and yes, I understand the visitors aren't all Americans but they should open earlier to accomodate their guest dropping several thousand dollars a week) and they ought to have the maids train the rest of the staff because though the bathrooms could use a little more TLC they were consistently friendlier and more helpful than the rest of the staff and the "manager" I dealt with.

    (1)

  • Keena A.

    MY HEAVEN ON EARTH. Enough said =) Went here in April '11 for an early 3rd anniversary trip w/ my hubby. SCENERY: gorgeous ROOMS: we got upgraded to a resort view. really enjoyed sitting out on the lanai every morning and reading while my hubby slept. it took me a while to get adjusted to the time difference, so i was waking up early during vacation bc i just couldn't help it. i didn't mind tho; the beauty made up for it. RESTAURANTS: we had lunch at the little restaurant by the pool one afternoon and the food was pretty good. i'd remember the specifics if i was looking at my pictures right now, sorry. my only gripe is that idk if they have an option for free breakfast every morning, but we stayed at the Kauai Marriott for our honeymoon and got spoiled with a daily buffet included in our package =P it just got pricey having to eat 2-3 meals a day away from our hotel... SPA: the spa was pricey but the services were great, esp since i decided to spend our last day in Maui getting a massage =) POOL: the highlight of this hotel. multiple slides. the water elevator was overrated, but still enjoyable. i wish i was a kid again so they'd let me go on the rope swing LOL. great pool if u have kids. Great area to walk down the beach path; that's how we found this hotel when we went to Maui in '09. Shopping plaza within walking distance.

    (5)

  • Jenn K.

    Let me break it down for you: Pros: The hotel is gorgeous. The views are amazing. Lazy river. Cons: Oy, where do I begin. . . We were there as Hilton Diamond members who upgraded to a full ocean front room. Our first room had NO ocean view due to being completely blocked by palm trees. They moved us, but why wouldn't you give Hilton Diamond members a better room from the start (and how are you charging anyone an ocean view price for that room?). You want to know why? Their front desk is terrible. I'm sorry, but they are just not very nice at all, and completely do not want to help. This was proven to us over and over again throughout the trip. The restaurants are not very good, with the exception of Amasia. We were treated rather terribly at Humuhumunukunukuapua'a. They do not have much shade by the pool . . . unless you pay for cabanas. Our room price was something insane like $750-900 per night and we have to pay for shade? Oh wow. The staff as a whole are super bitchy. Let me share a little story that really sealed the deal for us that in the future we will never frequent a Hilton again, at least for a serious resort vacation. We were in Maui to celebrate our wedding anniversary and my husband's birthday. We were having our ho-hum service at the Grand Wailea, and then went over to the Four Seasons for an evening for a very memorable night. First, we had a reservation at Spaggo. We got there and they greeted us by name and offering us a gorgeous table with a stunning view of sunset. Our server was incredible and they anticipated every need. After dinner, we went downstairs to hear some live music and have an after-dinner drink, to which we continued to have great service and a perfect evening! Our server at the bar asked what we were celebrating, and she brought us little truffles with a white chocolate scroll banner for each plate of truffles, one saying "happy birthday" and one saying "happy anniversary". Wow, what a sweet gesture. We left the Four Seasons pledging our allegiance to them and not wanting to leave! Anyway, I decided to write this whole thing because we really were excited to stay at the Grand Wailea and were quite disappointed with the result. So disappointed in fact, that we are transitioning our hotel rewards program to Starwood!

    (3)

  • Omeletteuknow O.

    Having traveled quite a bit, staying at various resorts over the years, I will say the awe factor here is more or less in the location itself and the various areas around the resort, the grounds, lobby area, etc. We found all of the staff to be extremely nice and friendly (except at the Cafe Kula). Breakfast in the grand dining area. I'm not one to gorge on food so I felt it was overpriced for what I eat. I generally eat low carb, so couple of eggs, 2 slices of bacon, 1 sausage, that's about it and that's $30+. Even if you don't order the buffet, if you order from the menu instead of the buffet, it's the same price by the time you add it up (includes toast that I don't eat and potato that I don't eat) was the same price. My husband enjoyed breakfast and the setting much more than I did. It was a nice setting. Yes, there were a few birds around but the staff were on super alert and kept them at bay. Covered your coffee, etc. for you if you got up and forgot. The buffet was pretty much a standard buffet, nothing extraordinary. I've had better in Vegas at Bellagio's. Pools. We used the Adult pool area pretty much the whole time. We only had 1 day where we couldn't find a chair. Getting towels was a half minute process, I can't believe people complain about the wrist band! It is a public beach so I can understand why they want to validate who you are before handing out towels. No screaming kids and overall a nice quiet area with people either reading or sleeping. We visited the other pools and it was pretty noisy but all in good fun and we weren't staying in that pool area so we just kept moving along. Exercise Room. Nicely sized cardio and weight room. No showers though. My husband didn't like having to leave there all sweaty and gross trekking back to the room. We really enjoyed the 3 mile or so path that we walked every morning (some of it you can walk on the beach) and there are also some areas paved and/or with woodtype planks (ie you could push a stroller) gorgeous views and we saw turtles in the water almost daily. Parts of it were very busy with joggers, and other walkers so you had to be on alert of people trying to pass you,or getting stuck behind seniors, etc.. Spa. Overall nice experience but I've experienced better at other resorts and on Cruises. The dry sauna was very old and the wood very stained. The steam room was small and looked very dated, plain white 70's type tile but worked very efficiently. The soaking tubs were nice. The only thing I didn't like is that you couldn't use any of the facilities of the Spa without a treatment and you are limited to 1 hour before your treatment (most spas allow use of the amentities for the entire day of your treatment). We have always visited places where you could pay a daily spa fee to use the facilities but we were told you could pay $55.00 for 2 hours but you have to schedule your time and limit it to 2 hours. I can understand why they would want to limit the volume of people milling about but we've spent many vacations where the spa amenities were a big draw for us. I like to use an indoor jacuzzi and take a steam in a peaceful trainquil setting. The Room. Really nothing spectacular. Again, it depends on where you've been, where you've stayed but there was plenty of drawer space, closet space and a small fridge (no mini-bar). There were small things I noticed like stains and such on the walls and ceilings that I don't know how they could be overlooked by housekeeping. Bad paint job with some patching that should have been sanded down (I am female not sure how I noticed this stuff but I did!!) Some moldy looking stuff if you peered into the corners of the shower. The bed and pillows were comfy. Good sized desk with both ethernet and wireless. Nice little patio with comfortable chairs, ottoman and table. Bathrobes dingy white looked like they had seen better days. Nice coconut scented supplies for shampoo, conditioner, shower gel. The tub would have impressed me if it had jets but it didn't. Ample supply of towels. Turn down service with little flower on the bed. Late checkout requested, no problem. Front desk was very nice and accomodating. All in all a nice visit but I next time if we come back, we'll try the Four Seasons.

    (4)

  • Taralyn R.

    This was one of the best hotels I have stayed in a long while. As soon as you drive up- their staff was so friendly and made us feel so welcomed. They always opened our door for us to our vehicle, if we were getting in or getting out of it. They greeted us with a lei. If your coming in around during the late shift- there are these two guys that are so genuinely nice. Their names are Steve and Steve. Really helpful when asking for directions or places to go. When you walk in there is beautiful Hawaiian sculptures and you can see one of the bars with its beautiful lighting. The hallways are long but it's worth the view when walking outside. Our room had a great view of the ocean and of the pool area. The bed was really comfortable. I was indifferent about the blanket because I am a cold person I was a little worried. But one big comforter was perfect. But I'm sure the hotel would accommodate if anything. The bathroom is huge and clean. There is a mini fridge- we ate out a lot and was able to store food in there. A nice TV if people prefer to stay in their rooms. We checked out the pools. Easy to get around from there and to the bars. They had a couple restaurants by the pool as well. We hung out at the jacuzzi and met a couple different people that were enjoyed the hotel as well. They seemed to be regulars- that it would seem that they were there at least twice a year. We didn't try the food at the restaurant or the spa. But my friend who did go to the spa- recommended it for my next visit. When it came to checking out- it was very easy. Didn't have to go to the front desk. We were able to just leave.

    (5)

  • Tim D.

    Beautiful place. Loved it.

    (5)

  • John P.

    The walls are paper thin. Trying to relax with a pair of tweeners playing music next door is...difficult. Food is ridiculously overpriced. One roll of sushi (8 pieces) for $16! The rest of the menu's start there and go up. It'd be fine at the Four Seasons but not here. For the price find something better.

    (2)

  • Jeff H.

    Great resort with a spa that can't be matched. I could seriously spend all day in the that place, check it out and you'll see what I mean! Rooms are very spacious and the bathrooms are second to none. Staff is some of the best around, and seemed more then willing to take care of all my requests. The grounds are truly something to behold. Lots of water features with fish (and some without,) a bunch of lush vegetation and tons of art make a trip around this place a festival of color for your eyes. Pools are so sick! A grotto jacuzzi, swim up bar, and tons of furniture to lounge on while working on your tan. If you still have the money to blow in this economy, a stay at Grand Wailea is certainly a great way to spend it!

    (4)

  • Elisa P.

    The hotel is nice, however the food at the pool cafe is terrible and expensive. I know food in Maui is spotty and can get really pricey for fresh food, but seriously the chef needs to either re-do the menu or get better recipes because I will never eat there again.

    (1)

  • D A.

    Do NOT I repeat DO NOT book a room at the Grand Wailea if you are a shall we say a "baller on a budget"! if this hotel was the feature in a movie with Adam Sandler then you may want to have second thoughts unless your other half is spoiling you on a special trip. Luckily I was asked by my other "D to join him for his annual sales seminar the room I would say is very nice, however it's not a billion dollar a night nice. Everything outside of the room is spactacular! Everything from the swim up bar, to the Hugh Heffner Grotto, to the onsight steps away...beach front! Simply amazing! Let me also add the food and drinks are really expensive, a must try is the "specialty drink" that comes in a pineapple shaped holder, however if you venture off to the shopping center five min. away there is plenty of shopping and restaurants. There is onsight shopping, spa, and gym which are all equally amazing! Many people honeymoon here...

    (5)

  • Alice K.

    Horrifically expensive, also horrifically fantastic. Went with my at-the-time boyfriend. Good grief, beautiful. Epic room & things to do. AMAZING I'm talking AMAZING pools at the perfect temperature. Incredible experience. Friendly staff. The adult pool is full of lovers / probable snobs, the themed area is a lot of kids (I enjoy the activities of 12 year olds, so this was where we spent most of our time). Plenty of room though. And, you can walk right to the ocean after jumping in a pool. Food: Expensive but very good.. At one of their restaurants over looking the kiddie pools: Get the pineapple-ice cream dessert. I forgot the name but you will never forget it, just ask the waitress for some ungodly ice cream pineapple disaster.. They'll know... You will be sickly satisfied. Have: A rental car & a ton of snacks in your suitcase. In fact, stick the entire contents of your cupboard in your suitcase.. You will thank me later when you're hungry at midnight and the only snack is a full-on meal. Nightlife: it's dark at 7pm. No real night life for party-types. Everyone is sleeping, making-out, or whatever they do at Maui. There is some less pretentious stuff around the island: adventure off the resort and ask about hidden areas *wink* Only issue we ran into each morning, that made it feel like Ground Hog's Day was that you can't just sleep in and eat a pancake in this place nor any surrounding restaurants.. I mean really, why is brunch over at 10:30? If I came here as a honeymooner, surely I would want eggs at noon in preparation for my life of having to make them.. Also, saw Britney Spears and her BF, she was buying 2 Heath bars if I recall.

    (5)

  • Sheila D.

    We stayed here about 20 years ago and again a week ago. The hotel looks the same except for some additions and modifications to the pool area and the new Amasia restaurant. The cigar lounge is gone. There is a really big child care center which looks like a blast for kids of any age. We played ping pong, pool, and tried to do the video games but they were on the fritz. No one was there the night we visited, except the hotel employee (who was super nice). Like other people have said, the rooms aren't up to date, but whatever. The bed was really saggy, but I didn't really care. The view to the ocean was lovely, the gardens are beautiful, but some trees are really stressed - the tropical fruit garden really needs some help. Trees look sick there. What has changed: 1. SO MANY PEOPLE!!!! We were floored by how many people were at the resort. Especially at the pool - too many kids/people everywhere. Nowhere to sit. It felt pretty urban, not very relaxing. Soooooo many kids...and if you're a perv, there's lots of thirteen year olds in teenie weenie bikinis. And the kids are total pigs, btw...which brings me to... 2. NOT JUST PEOPLE, PEOPLE WHO ACT "PRIVILEGED" (PIGGY) Have you noticed how slovenly people are now? How they don't even parent their kids when they are out in public? How their kids don't know how to act in public? I guess it's the hotel's responsibility to pick up the hamburger their kid just threw in the pool? (because there's a restaurant AT the pool now...great idea, right?) Really. People who have been 'coming every year' -- they are probably the ones who use the Wailea as their trash can - it's paradise for them because they drop their kids and ignore them for a week - and everyone else suffers with their kids. (And I KNOW some parents like this and they LAUGH about it. Ha ha, right?) Parents: PARENT. Speaking of piggy people... 3. PLASTIC Twenty years ago there were no water bottles, right? Or at least, they weren't EVERYWHERE. The environment and preserving the beach, coral reef, sea life and ocean didn't seem like such an issue. Since it's such a big issue now, with the garbage gyres and the tsunami trash in the ocean, well, we were surprised to be underwhelmed by the Wailea's alleged "Green Earth Program". - There are water containers for people to get a drink of water (good) but they also give out plastic cups to drink out of (bad!). So there were plastic cups strewn all over the beach, and though a (lone) employee walked the beach to pick up trash after the piggy kids and grown ups left their stuff including foam boards to wash away into the ocean (nice), it was pretty disgusting to see so much trash. - The hotel SELLS plastic sand toys, which people leave on the beach to get washed away, and they sell plastic flotation devices (rafts, tubes) which people (rich kids) leave everywhere because they have way too much money and everything is disposable. Really nauseating. THE RESORT NEEDS TO FORCE PEOPLE TO BE RESPONSIBLE. RENT THE STUFF TO PEOPLE AND MAKE THEM BRING IT BACK. Or just don't sell it - how about that? Why can't they just SWIM in the freaking pool or ocean??? At this rate, there won't be a decent ocean left to visit in ten years. - Separately, we went snorkeling next door, and I got to see a full diaper in the ocean, so that left me kind of down about Maui overall. - Plastic water bottles are placed in your car when you pick up your car from the (mandatory) valet. Not feeling the Earth program here much. Plastic everywhere, and this place is surrounded by the ocean, which is where it all ends up, in the mouths of the fish, which we will eat that night at the local restaurant. Yum. I wouldn't go back to this side of Maui again unless someone paid for my trip. It was kind of sad to see how downhill the reef has gone and how much human contamination has wracked the ocean. The resort is o.k., I went in the pool once, and that was only because my family made me go in - it looked pretty gross, totally full of people and after I saw the kids throwing food in it, I passed on the pool. I don't think it was worth the ridiculous amount of money we paid, and I don't think it's worth the Hilton's investment to maintain such a ludicrously huge place. I cannot imagine how much upkeep it takes to maintain this place on a daily basis. It's really quite beautiful, all the statues and the flora. The ugly part is really the people and the decisions they make on how to preserve the environment at the Wailea.

    (3)

  • Jyan O.

    One star because I have nothing nice to say about the overall impression I am walking out of this place with the worst experience I have ever had at a resort. The staff was rude, from the valet to the concierge everyone acted as though it was a bother to help. Do not stay here it is not worth the money.

    (1)

  • Heather W.

    I have positive and negative things to say about the Grand Wailea. the Positives: 1. Easy Check In 2. Very friendly staff 3. Gorgeous grounds 4. Very nice rooms. 5. Great location 6. great water boarding, snorkeling, etc. (purchase the pass if you are going to use the water sports) 7. Easy check-out (no surprise charges at all) 8. Loved the cafe for breakfast 9. Great drinks All and all, the hotel was very nice, and I would absolutely stay there again. However, with that being said, we rented a cabana for 3 days, and the service was HORRIBLE. For $350.00 a day, we were suppose to get certain services, which never came. We complained numerous times, and nothing was done about it. They were suppose to bring cold snacks, water, fruit, etc., and for $350.00 each day, we wanted what we paid for. When we complained the first time, we were told "it was coming." 45 minutes later, nothing. Then we were told a manager was told about the situation. Still nothing. About an hour later, somebody responded. The 2nd time we complained, we were told that "maybe" they came around and nobody was in the cabana. When we said, no, we have always kept somebody in the cabana, they just shrugged it off and never responded to our complaints It was very frustrating, and just not the level of service, I would have expected. I had stayed at the Hyatt Regency on Maui in June 2012, and also rented a cabana, and the service was fabulous and it was 1/2 the price. So, that was the most disappointing part of the hotel, and im not sure that if I did stay there, I would ever consider a cabana again. You basically are paying for a roof over your head, and nothing more. You get nothing other than that for $350.00. We were told that they had a person who would walk around each cabana to make sure that everybody was happy. Well, we never saw that person either. So if you are staying there, and you want a cabana, don't be fooled by the "unlimited" anything. Nothing comes, there is no service other than the regular pool service. Just have the roof over your head, and realize that is the only thing you really get for $350.00. Other than, the experience was very nice and i enjoyed the stay.

    (4)

  • Say N.

    They should call this place the BIG, CROWDED and OVER-RATED WAILEA. We stayed at the Grand Wailea for a peaceful, resort experience. I would expect the best when paying $800/a night. The place is huge, lot's of children (kid friendly-with slides) and a little overwhelming for people who are there for a little r & r. As soon as we checked in, front desk was not very informative/helpful. We wrote a letter addressing our concern's and apparently the bellhop's are trained and it is our own fault that we did not "avail ourselves of the services of the bellman." Now, how were we supposed to know this? If front desk informed us of this valuable information, we would of "made avail" of the bellhops. There are so many things that could of made our stay a little more enjoyable. Mr. Bailey, thank you for making it easy for us to not want to stay at the Grand Wailea with your letter. I cannot believe that they pay you to do your job. Our next Maui holiday will definitely not be at the Grand Wailea.

    (1)

  • Emmy D.

    When we went to Maui we stayed both in Lahaina and Wailea but next time I'm coming back here to Wailea! When you walk into this hotel it's like being in Vegas minus smoke and the hustle and bustle. It's definitely GRAND. I got upgraded to their ocean view suite and received complimentary champagne from one of their restaurant. What I love about this hotel is the pools. I'm not a good swimmer but the pools here brings out the kid in you. They have the only water elevator in the world with two large slides. They have several pools that has small slides connecting to each pool. You can enjoy swimming in the rapid area, swing from a rope or swim to the grotto. Order a drink in the pineapple container, it's equivalent to two drinks and at first is pricey at $21. After that refills are around $12 to $14. You can either do nothing, swim with inner tubes, take a scuba class or play volleyball. You can even reserve your own cabana if needed. Not much of a buffet person and the breakfast buffets are expensive here. So, I would only opt to have Sunday brunch as the selection is great with bottomless mimosas. The malasadas were so good and should not be avoidEd! There are shops here & several places to grab quick food if needed. Staying at the Grand Wailea is a must and for 2 1/2 days we did nothing here except lay around the pool. This is what a real vacation is all about. This hotel is pricey but was one of the best vacations I had in a long time. They had everything I needed here and if I had a family this would be a place I could come to every year. The beach is just behind the pools and a must to take a nice walk when the sun sets. If you look closely you might see a celebrity...we saw Steven Tyler. Did not need to bug him as he's just like any one of us, enjoying a little piece of ALOHA!

    (5)

  • Amy V.

    Nice staff, but our room had wet, mildew smelly floors. We addressed with cleaning staff, but I'm not sure if they understood our concerns as the simply smiled and nodded their heads. The grounds are amazing, but I've stayed in nicer rooms at the Westin or Marriott.

    (3)

  • Michael D.

    the booking with american express was a disaster - we booked two rooms at the Grand Wailea and they had only one room. the check-in people at the Grand Wailea rude and treated us like second class citizens because we booked with points. we used over 400,000 points to pay for a part of the room. if i have to spend over 400,000 with american express to get a small discount, i dont want to be treated as a second class ctizen. the place was overrated and expensive. everytime i turned around, i was getting hit with another resort fee or overpaying for coffee or a meal. i felt like the hotel's mentality was: we have you for such a short time, lets get as much out of you as possible. i would not stay here again. i would look to a private rental.

    (2)

  • Ria K.

    I'm loving my stay here currently! This place is huge! :) However, I would only stay here for a maximum of 3 days, because the water slides do lose their excitement after a while. Long lines on the faster one, lots of families trying to ride the small ones. Keep in mind, the WATER SLIDES run to 5 PM. The WATER ELEVATOR, runs to 4 PM. Come early!! :) Although the pool does close at 10 PM at night. Busy busy busy!!

    (4)

  • Paul C.

    I was married at the Grand Wailea and spent 11 days on honeymoon. All i can say is this place is the best resort i have ever stayed at. If you can afford it do not waste your money at any other resort in Wailea. Trust me, if you stay at any of the neighboring resorts you will just be sad when you eventually walk the beach and see the Grand Wailea. They have the most amazing pool and the best service. Everyone there takes service to the next level. I will definitely visit again. Only downside is The Luau. I will never go to the Luau again, it is run by a third party company who is more concerned with collecting the dough then providing a great show and experience. The resort is expensive but you honestly get what you pay for!

    (5)

  • John P.

    My family and I stayed both here and at the Four Seasons back to back weeks so I can compare them directly for anyone interested. (My kids are 4 & 8, btw). Grand Wailea is more fun, more happening, and more exciting than Four Seasons. Better kids camp, and the pools at Grand Wailea are much more like a waterpark than the very quiet sublime pools at Four Seasons. What's funny is that my kids liked eating at Spago so much that in the end when asked which resort they preferred they picked Four Seasons..lol. But here's my advice. * Young single couple looking to party: Grand Wailea * Young, more quiet, couple looking for romance: Four Seasons * Family looking for laughs and a great time: Grand Wailea * Older couple looking for serenity: Four Seasons (no doubt!) * Groups of young singles : Grand Wailea * Groups of singles over 40: Four Seasons. I think you get the idea. Cool thing is that you can always eat at Spago no matter which place you stay. ;-)

    (5)

  • Jack M.

    Ok after not writing a review for who-knows-how-long, I think its time to write one! I practically grew up in Hawaii. Growing up, I traveled a lot with my family and we lived in Hawaii for about 6 years---- 2 years in kauai, 1 year in oahu, and 3 years on amazing MAUI!!!! So since it was my anniversary I decided to take my family to none other than Maui. After deciding between 5 different hotels/ resorts in Wailea (And trust me, I literally took weeks just to decide which is the better hotel. We decided the Grand Wailea is the best of the best, and that the extra $$$$ is worth it. And boy were we WRONG!!!!!!! Many people have already gotten to the point, well I'm just going to emphasize it. This place just sucks. If this resort turned into a human being it'd be a Paris Hilton. At least thats my definition of it. Also if you are a food critic like I am, BEWARE!!! HumuhumuWHATEVER tasted no different than a processed school lunch. And thats me being nice. Although, the only reason why I give it 2 stars is because of the spectacular view.

    (2)

  • Shena R.

    Nice location. Best beach on Maui. And best resort pool with 7+ water slides. Rooms are nice an spacious. Bathroom big but for a five star hotel this place needs an update and makeover. Bathroom had 90's white tile with moldy grout, pink themed paint, and old style furnishings. Even the hangers were old and rusty. Fairmont is definitely better than this hotel.

    (3)

  • Nathan M.

    Not that good of a hotel. The adults only pool is currently shut down for renovations. The other adults only pool has been rented out for the season to different conferences. This place has tons of kids running around everywhere! If your looking for a retreat for two go to the four seasons!

    (1)

  • Evelani Smooch O.

    Waldorf Astoria Grand Wailea is a 5 star resort! First you should know: this is not a "party" hotel for singles, or kids looking to get drunk. I've mostly seen families, honeymooners and couples of all ages, mostly younger like early 30's. Very classy resort. The service is -impeccable- top to bottom....is it because they love thier job or because that is the vibe of the island, I cant tell you. But this place is the best of the best! Top notch, my future hotels searches will be tainted because of GW: We stayed for a week in an ocean front suite, with views of the sunset and exotic garden below. The pool area is amazing! There are water slides, 10 foot drop rope swing, lazy river, poolside bar, water elevator...etc, etc. Did a 3 hour spa treatment, at Spa Grande which was voted #1 spa on the Island! Beautiful decor, soothing ambience, multiple salt baths; Including a spirulina bath!! Any package comes with a complimentary mango-honey exfoliation..couples package is highly recommended. They also filmed "just go with it" at this resort...watch the movie, book a reservation and thank me later :P

    (5)

  • Kenia K.

    The place is meant for families with teens. They have an extensive selection of pools, water slides, play areas and drinks poolside. Way overpriced for the quality and comfort you get. The bed linens, comforters and pillows are the only things worthy of 5 stars. Napua Tower concierge George Twigg Jr. was awesome! He helped me book snorkeling tour, dinner reservations, car/transportations... you name it. He was a great help! The other concierges were just okay, he was the only one that byfar outshone the rest. Needless to say the location of this resort is great. Near the Fairmont and Four Seasons. Stay there instead! I repeat, stay just about anywhere else! The best snorkeling was near the Ritz. Better snorkeling than Molikini tours! Kapalua beach is a snorkeling beach. Reefs start about 4 feet from the shore. The Spa Grande is just as advertised. Grand! Highly recommend the spa.

    (3)

  • Kirsten G.

    We stayed at the Grand Wailea for our Honeymoon and had an amazing time! What was great: - The Spa Grande -- AMAZING!!! The baths and massage were fantastic! - The pools -- the rivers, slides, the grotto bar-- the whole thing rocked (even with millions of little kids around) - The beautiful grounds and our upgraded water view room that we watched sunset from every night - The Humu floating restaurant - The beach -- great snorkeling -- we saw eels and turtles! - The friendly staff Some tips: - Rent a fridge and go to a grocery store in Kihei. This will save you money on the really expensive breakfasts and snacks at the hotel. - Do self-parking (it's free) - BYOB and use the free juice as mixers instead of doing expensive pool-side drinks. One final note: The Grand Wailea is EXPENSIVE, so come ready to spend and mitigate costs by going to Kihei.

    (5)

  • Shannon D.

    My review is based solely on the AMAZING pools, lazy river and water slides. I was in tow with 4 kids and we had the best time ever in a pool. The Cabanas were so comfy and the food was great. I had the most delish turkey and cucumber sammie!!! The waitresses also walk around with cold towel, frozen grapes and get this..... Otter pops. :) Nothing beats being able to swim in the pool and then go jump in the ocean. Or stare at the ocean while you lay by the pool. WooHoo.

    (5)

  • K W.

    I have been a patron of the Grand Wailea Spa every year during our vacations for many years. I have always been pleased with services; however, this year left me beyond disappointed. I was told the spa was fully booked the day of my service, my 80 min treatment felt so rushed and the attendant left the room at least 4 times during my treatment. I have had this service in the past and have never experienced this before. She ended the treatment by slapping lotion on me like a mom in a hurry to get her kid outside to play in the sun. Even prior to my less than 80 minute service, the attendants were rushing around picking up towels, giving tours and calling names; it was a little difficult to relax. The next week I decided to give the salon a try as I wanted to color my hair before returning home. Big Mistake!! In retrospect, this salon probably does nothing more than wedding updos and shampoo/blow dry services. After showing the stylist multiple pictures of the desired outcome, I was told "No problem". Wrong. After hours in the chair, I was left with orange hair. I voiced my concern of the orange, my stylist tried to tell me it wasn't orange and another tried to tell me it was unavoidable given the color I wished to achieve. Really?!? It would have been unavoidable if someone had told me this in the first place. I retuned the next day for 2 hours, the stylist came in on her day off to fix the orange. Which she did, until I washed my hair. So disappointing. I will be looking for another stylist to fix my 350.00 orange hair! Needless to say, I will not be returning or sending family and friends as I have in the past.

    (1)

  • Euge R.

    The Grand Wailea's Tropical feel provides serenity that any person is seeking. The resort is widely renown for its' pools and aquatic amenities but the in house Spa was the best I've ever experienced and I've been to Spa's all over the world and this is the hands down the best. The Spa treatment is pricey but if you want to blow your wad on something might as well be an experience you'll never forget. What's great about staying at the Grand Wailea Resort is that every part of the experience is unforgettable. Ocean Side view, nice sunsets, beautiful walks along the lava rock trails. Definitely a couples spot even though I've been there a few times by myself, great experience never the less but should be shared with a significant other.

    (5)

  • Amazing Alyse A.

    GORGEOUS resort...but Dear Lord...all I heard from the guests were complaints, complaints, complaints!! "Too many lines, can't find chairs, there's a girl on the PUBLIC beach smoking pot (thanks lady, the security who came to "reprimand" me took a liking to me and hooked me up with great security for my young kids. REALLY? It's Maui, come on!!! Yes, things are expensive, but all those trips to the grotto bar WITH my children next to me were awesome memories..can you put a price tag on that? You're on vacation, after all, money should be spent!!! It's a resort catered for families...there's a Four Seasons next door if you want peace and quiet....but if you have children or like to be in an exciting place...and don't mind spending what you work hard making....go here. Employees were awesome as were the locals...the guests were mostly sticks in the mud. A smile goes a long way!! AND PEOPLE, please!! EDUCATE YOUR CHILDREN about sex, pot and tolerance...shielding them from such things will not help them in any way!!! And for all that is good....SMILE MORE! Your children will learn from you!!!

    (4)

  • Michele M.

    This hotel is beyond GRAND, you will walk in and know it's amazing and the Wailea area and the beaches are amazing! Many visiting the island usually end up in Lahaina and Kaanapali, skip it and stay on the Wailea side. The rooms are mostly no different from what you would fine on the mainland. The shampoos and lotions they give you though, smell so good! Restaurants are a little pricey however, you are not far from Kihei and can enjoy local foods/restaurants. Great for families and yes, certain times of the year, it will be crowded...so try to go off season! The spa is one of the best spas in the world. It is worth the money and a day of pampering, from a massage or a wrap, you will love it. I personally love the common area and what they offer, baths, steam room, sauna, and this waterfall bath..so worth it! And the pools, you will have fun, if anything , the beach is right there and if you go between November to April, you may see a few whales.

    (5)

  • Chad Y.

    I rarely give five star reviews, but the Grand Wailea is warranted. Phenomonal rooms, spectacular views, amazing grounds, and the biggest plus: a fantastic staff. The rooms are somewhat larger sized and beautifully appointed. You get your standard layout that one would expect of a hotel, however the appointments are simply beautiful. The views are gorgeous, especially if you are able to get an oceanfront deluxe room. The mountain view rooms are also quite lovely. The grounds are beautifully landscaped with native flora and fauna and make for very pleasant walks. Additionally there are amazing pieces of art all over the public areas. The pool is fantastic, especially if you have a group or if you have children in your party. There is also the hibiscus pool if you want to have a more quiet/relaxing environment. The staff is simply perfect. From check in to check out, I have yet to find a single fault in any of the members of the staff I came into contact with. The front desk staff was pleasant and efficient, the housekeeping staff were helpful and always made sure my room was to my liking, the bell staff were extremely helpful, and the room service staff didn't seem to forget anything and had all the condiments one might expect. Perfect by all accounts and if you want the perfect hotel on Maui, the Grand Wailea is it. I still don't know why I left the property to see the sights!

    (5)

  • Tara S.

    I will never stay at this resort again. Some reasons: 1. Servers act as tho they don't wanna be here. 2.The male breakfast servers stare. 3. The Molokini Bar stops serving on beach n pool at 4pm. Sunsets anyone? And when I did order an iced tea while poolside, it took 45 mins to get it, and it was NOT busy. 4. Lots of kids. 5. Don't get the breakfast package...the dailly buffet is awful....easily the worst on the island. 6. No shuttle service to golf course.

    (2)

  • Ramin B.

    They charge like a 5 star resort, but deliver like a 3 star. Unfriendly front desk staff. Dirty carpet and mold in bathroom.

    (3)

  • Cappi I.

    There is not much more I can say about "The Grand" other than FIVE STARS. When you arrive, women are greeted with an orchid lei, and men receive a ti leaf lei. Bellmen immediately come to your car to help you with yor baggage. If you are a guest, valet is $20/day (charged to your room), or you can self park using your room key for free. If you are visiting, you'll have to pay for the valet service. Walking inside is as grandiose and spectacular as you can ever imagine. Head to the right and you'll see the check in desk. There is complimentary guava juice, lemon water, and iced tea waiting to you while you wait in line. Once you check in, a bellman is summoned to the desk to pick up your bags and take them to your room. The room? Immaculate. Flat screen TVs in HD, HBO included. Our room overlooked the pool area.. very cool. The hotel lobby is on the 4th floor, with the rooms heading down the hill on floors 3, 2, and 1. On the 1st floor, the lanai (patio) area opens up to the ground floor, which can be good if you have kids, who want easy access to the (fantastic) pool area. But if you want privacy, ask for a higher level so you dont have the pool noise creeping into your room. THE POOL. Ah yes the pool. Quite easily the signature of the Grand. It is a kid's dream. There are slides everywhere. You can slide froom pool to pool, all the way down to the bottom. You can float around and let the current take you to the next pool. One pool even takes a picture (which you can buy) at the bottom of the slide. There is a water elevator, which will take you to the top of the slide. There is a "tarzan" swinging rope, which kids love. Lifeguards are stationed at every slide, and kids are well-looked-after. For the adults, there is an adult pool, complete with a swim up bar and jacuzzi. Be sure to get to the pool early (esp on a weekend) cause people will throw their towel on the chair fast! You have to reserve your pool chair early! Be sure to check in and get yourself a band around your wrist, so the pool staff knows you're a guest staying in the hotel. Otherwise, they won't let you in the pool. For those of you who dont like the pool, the beach is right across the walkway. You can rent stand up paddleboards, boogie boards, snorkel equipment, and anything else you want. Cabanas are available at the pool and the beach for a charge. From what I hear, they will bring you fruit platters, drinks, ice cream, and spray your face with Evian. Check the prices because I think its expensive. Food. The Grand Cafe. Sunday breakfast is about $30/breakfast entree. I was gonna get an omlette, which was $27, but the buffet was $32. Just spring for the buffet. You can get an omlette at the buffet bar anyway, plus you can sample anything and everything. You will certainly not be disappointed with the selection of food! We were there during Father's Day and they had a father's day sunday brunch, which I hear was about $60 for the buffet. We just had the regular breakfast buffet, and it was still amazing. There are places all over this resort where you can sit and chill out and have a drink. The atmosphere is amazing. Families will love this place.. correction, kids will love thie place. The spa... I've been there before (not on this trip) but it is AMAZING. You will not regret it! For the exercise enthusiasts, there is a jogging trail along the entire resort, that stretches through all of Wailea. You can go jogging along the path, and you will look at the Maui mountain, Lanai, and Molokini islands... all at the same time. What a place. You will love it here.

    (5)

  • Sam C.

    Amazing staff/service, grounds, pools, beach, EVERYTHING! We had the honey moon of our lifetime staying here. I will never forget how much I loved this hotel.

    (5)

  • Kimo L.

    I used to be a BIG fan of the GW. Hell, I used to be a member. Sadly, this last trip left a bad taste in my mouth. First, everyone knows the grounds are immaculate and the pools are like Disneyland. The staff there is super friendly. The spa is the best I've ever been to PERIOD. All of these things get 5 stars in my opinion. However, the rooms (or at least the room I got) was pretty sad. We booked a standard room for about $470 a night. The living area was perfectly fine, but the bathroom was borderline disgusting. I've stayed at some shady places before and the bathroom here was one of the worst I'v ever seen. It's just even more offensive when you consider how much you pay for such a room. The grout in the tile was black/brown. The toilet would run 10-15 minutes after flushing. The bathub had brown stains. The shower had the same stains, plus the nasty grout, plus chipped tile. I contemplated wearing flip flops in the shower and I'm the guy that'll do a Britney Spears and walk everywhere barefoot. And no, I'm not the guy who saved up for 10 years to go to this place and complains about the thread count being 900 and not 1000. I have fairly low standards in terms of cleanliness--ask my wife. The rooms I've stayed at before at the GW were always kinda outdated, but I figured this time would be different because of the renovations they just went through. Evidently, my room got skipped. Oh, and the wifi worked about 0% of the time. Could never log on for some reason. As for the pools--yeah, it's a zoo there during peak seasons, but that's fairly typical for most of the resorts. I didn't think it was any worse here than the other places I've been to. The $350 for the cabana is offensive, but guess what? They were all booked when I was there so you can't really blame them for the outrageous price tag when they're selling them out. Would I come back? Maybe, but I'd probably try the Fairmont or the Four Seasons.

    (3)

  • Jacob R.

    The truth is that this hotel has a program designed to suck every dollar out of you. Everything is already expensive and that is understandable considering where you are but to have service that is not up to par and charge you for every little thing is what sets this hotel apart. Frankly it is an absolute mistake to stay here unless you have small kids that want to play in the kids pool. Their food although more ecpensive than four seasons is much lower in quality and service. Service at the pool is slow. They charge you for resort brand bottled water when you are spending all this money staying there. Come on!! Their BF buffet at 32 dollars is not comparable to the four seasons at 35. I came in for a medical conference so had to stay here but otherwise will never do it again.

    (1)

  • Richard A.

    This place is the bomb! If you make your way to Maui you might as well enjoy yourself by staying in the best place on the island. Excellent customer service, elequently decorated common spaces, clean neat rooms and some of the best pool and beach offerings anywhere in the world. If I could give this place 10-stars I woould! Wll worth every penny you spend.

    (5)

  • Kristen F.

    I have stayed at the Grand Wailea multiple times and my high expectations from my last visit is always surpassed! First when you check in someone is always there to greet you with a lei. Delicious juices are complimentary in the lobby for those waiting to get checked in or for those who are a bit thirsty. The bell-hops are super friendly and help you bring your bags to your room. Which ever room you decide to get you will always get a beautiful view with turndown service and a beautiful hawaiian poem waiting for you when you get back. Their pools are beyond amazing! I always have a great time in their jacuzzis meeting new people, racing down the slides and riding up their water elevator. (If you flirt with the workers there they'll also let you ride it going down!! :P) Their location is right in front of the beach and provide their guests with lounge chairs to get your tan on! They also offer the most delicious food EVER! Breakfast, lunch and dinner is always amazing! I recommend their s'mores plate if you are looking for a comfort dessert. Their scuba diving class is a lot of fun if you are looking for something to do or visit their spa (AMAZING!!!). They offer many activities for kids and for the whole family. Last time I went we watched a movie outside and got really touristy and attended a luau (LOL). I don't think I can rave enough about the Grand Wailea! I will definitely be heading back there soon!! PS. totally take advantage of the shampoo, conditioner and lotions you get in the room. Seriously, best smelling stuff EVER!!

    (5)

  • Stephanie H.

    You can tell a lot about a hotel by its bathrooms. So much detail gets put into the rooms, the decor, the beds, but the bathrooms so often seem to get overlooked like the red headed stepchild of the hotel room. So when I walked into my room at the Grand Wailea, and saw my massive bathroom to the right, I knew this was going to be a great stay. The sink area is huge, big enough for 3 girls to get ready together, a decent sized dressing area, a big shower with a place to sit (I love sitting in the shower just taking in all of the steam) and a big, awesome, deep tub. You know the kind you get into and you don't have to sacrifice any appendages to be fully immersed in water. I love a tub like that. The amenities, oh my, I love the smell of mango honey, how did you know? The room itself is lovely, a great upscale island feel. Big comfy bed, chaise lounge, flat screen TV, ample work space (since I was working on this trip) and a lovely balcony. Absolutely beautiful. The staff is wonderful, helpful and accommodating, especially when they sent me some complimentary toiletries when Hawaiian Airlines lost my luggage. Thank you Grand Wailea, it wasn't your screw up, but you still tried to help fix it! The grounds are beautiful. I mean absolutely gorgeous. Green plants, trees, flowers at every turn. Hidden ponds, waterfalls and live fish everywhere. The theme of fine art is in every part of the hotel, with paintings and statues everywhere. Their pools are to die for. Water slides, waterfalls, a playboy mansion like grotto jacuzzi, a swim up bar in a cave, plus lounges to lay on, cabanas, everything you could possibly want. Of course the hotel is also located on a beautiful stretch of beach. They have several restaurants and shops to keep yourself in snacks and souvenirs. I really cannot say anything bad about this place, everything was lovely and if you have the money to stay here and spend spend spend, you are gonna have a truly memorable and romantic vacation.

    (5)

  • Jack B.

    The Grand Wailea is home away from home! We have been members at the Grand for 15+ years and have loved every moment we've spent here! We like staying on the ground floor in the chapel wing above the koi ponds! We have ocean views without paying extra. We do however, book an oversized room. There is a big difference between regular rooms, and the oversized rooms. The resort is amazing and beautiful (possibly time for a facelift). The buildings and room furniture were all spectacular, however we did notice some chips and dings in the hotel room walls. Maybe just some repainting? However the service, food, and ambiance easily made the trip above and beyond! The hotel is valet only now, so be prepared to pay $30 a day. They do put 2 bottles of water in the car every time you leave* Without a doubt, I would recommend the grand wailea for anybody staying in maui! Perfect for families, romantic couples, or groups! Best hotel in Wailea, and best hotel on the island!

    (5)

  • S D.

    Just checked out of this hotel today, my stay was only one night as I just needed a room until my family's house had a room empty. I have stayed in this hotel several times before and have always had pleasant experiences and thought it was a beautiful place. This time however, I thought it was just okay based on my less than 24 hour stay. Let me just preface this with the fact that I checked in at 10pm, left in the morning at 6am to dive, and returned around noon for a late checkout of 2pm(which I really did appreciate them allowing that.) I basically crashed and fell asleep as soon as I got in the room. The bed is very comfortable, bonus points for that. It would be nice if the ceiling fan would be able to go a bit quicker as I sometimes don't enjoy sleeping with the AC on, but no big deal. The problems started in the morning when I went to step in the shower and quickly noticed an old bandaid. Gross. Either the cleaning crew ignored it or didn't even open the shower to clean it after the last people in the room. Next thing I noticed was the door that I had to turn the handle on the inside of the room, to close the door from the outside of the room. Luckily, I did notice the door did not automatically close when I left otherwise my room would be open for anyone if they pleased. Closed door firmly and left. When I came back, the natural light was great in the room minus the fact that it highlighted all the minor imperfections like very dirty walls and chipped paint. I decided to open the deck door, the deck is great by the way, and when I attempted to open the screen the whole thing fell down on top of me. So now MAYBE I could have used the dirty bandaid from the last person that was left in the shower to cover up my new bruise left by the screen! I had an hour left before I had to check out and a repairman came and banged on the door even though I had told them I did not want to be bothered. All things considered, my stay was less than fabulous. And I am still put off by the idea of the old, used bandaid in the shower.... just gross!

    (2)

  • Bob B.

    Big, gorgeous hotel - and carries the price tag. The grounds are off the chart. But we found ourselves next door at the Four Seasons or the Fairmont most nights....

    (3)

  • Lani W.

    Noisy, crowded, uncomfortable public seating and they nickel and dime you to death. Food ok.

    (2)

  • Linda P.

    Let me just start off by saying that Grand Wailea is HANDS DOWN the BEST resort I've stayed in... EVER I was definitely impressed! I am a bathroom kind of girl. And their bathroom... let me just say that I made my fiance' to promise to give me an exact duplicate of GW's bathroom one day! Spacious counter top for me to put all of my cosmetic bags, hair styling tools, etc. Oh and Honey Mango shampoo..LOVELY!! I usually HATE the soaps/shampoos hotels provide, but this was just amazing! The bath tub was divine. I laid in there eating grapes and cheese sent to me by the thoughtful managing director. This place sure knows how to pamper and spoil you! The room itself is amazing with beautiful views of the hotel and also the beach. There is a nightly "turn down" service.... I've never stayed at a hotel that had a turn down service. House keeping comes by once in the morning, but I was surprised that they were coming by again in the evening. They come in the evening to close your shutters, replenish shampoo again, fluff the pillows, and they leave a cute card/orchid on your bed....Impressive!! We didn't spend much time at the pools, so we missed the water slides! =( The one day we did go down to the pool early, the water slides closed 15 minutes after we jumped in the pool! The grounds were amazing. It is a large resort! We got lost the first couple of times trying to navigate through the grounds to get to a restaurant! But eventually, we found our way! The landscaping is impeccable. I fell in love with plumerias after staying here. There are plumeria trees all over the resort and as you walk by, you get a soft whiff of ...PARADISE!! Plumerias will always make me think of the GW. The Luau is something you absolutely MUST do while staying at the GW. You get to sit outdoors to have your dinner, while watching the sunset. The performers were over the top!! The show is breath taking and food is just amazing... I also read online that Britney Spears was also staying at the GW during the same time I was there, but I did not see her. This is obviously the place to be if they are living up to celebrity standards!! The GW has exceeded my expectations, and as everyone has said, it truly is HEAVEN on earth!! I don't know how something as good as GW can be true!!! If you have a chance to stay at the GW, do so! You won't regret it!!

    (5)

  • Dr. H.

    Pools, pools and more pools. We stayed here because we heard so much about the great pools, and they lived up to their reputation. We did it very smartly. We stayed in another resort (less pricey) for the first few days while we were touring most of the island of Maui. Then we relocated to the Grand Wailea for the last 3 nights and just parked ourselves in the resort and enjoyed the pools and the grounds and the restaurants. Our kids absolutely loved it here and especially the pools. They were swimming all day, everyday. Wish we could go back!!!

    (5)

  • John S.

    We were at the Grand in late April. It is a truly amazing property with a truly delightful and warm staff. The pools and slides are great. It's awesome to be walk right out to an awesome beach. You' can get some exorcise while you're at the Grand. The property is massive and gorgeous.

    (5)

  • Anupam S.

    The Waldorf Astoria resorts continue to impress us. Having spent 1 week at their Puerto Rico location, we had very high expectations. The folks at Grand Wailea beat those expectations and then some. Instant upgrade to ocean view as they knew it was a special occasion. Every employee seemed to be helpful. The front desk told us about noise at the pool, the valet always asked if we needed directions, the house keeping staff knew us by name, the breakfast staff was apologetic about the wait. Small touches every where. They always had chilled water when the valet got out the parking, towel service right at the valet area. If you are hunting for downsides, the beach umbrella line is invariably long and you have to stand in longer lines for towels. Be prepared for $50/- extra for valet + resort fee. Housekeeping happens twice at odder times than other hotels. And yes, huge number of kids. For families with kids, that's ideal. For folks with no kids in their party, there's always four seasons next door. And yeah, the dinner places like humu* are expensive.

    (4)

  • Robin W.

    There is no disputing this is a beautiful resort in a great location. This is good if huge, pricey resorts are what you look for in a vacation. Personally, I enjoy a more intimate setting. The pools are vast and the beachfront is convenient. You will pay an arm and a leg for everyhing but you need to go into a resort like this knowing that. It can be considered romantic and also family friendly. However, charging an $8 fee to use the refrigerator in a $400+ hotel room is a bit much.

    (3)

  • Greg J.

    We went to the spa here on Saturday, January 29, 2011. We are not staying at the Grand Wailea, but have in the past. We stopped in one evening for a drink in the Botero Bar (good drink, very pleasant server, a little pricey, but what you'd expect). Nice, quiet place to sit, talk and enjoy the evening. Spa day started with lunch at the Bistro Molokini. A nice lunch, sitting on the terrace overlooking the rather Disneyland-ish pool and the ocean. Server was EXTREMELY pleasant, cheerful, quick and all around great (I think her name was Cora). We arrived an hour early for our spa appointment to use the hydrotherapy pools. They have six or seven pools with colored salts and oils in them that are supposed to achieve different results (at least that's what the literature says). I don't know if they detoxify, tighten, calm or really do anything of the sort, but they are pleasant to sit in and a great way to get loosened up before the massage and facial appointments. Quick note, the hydrotherapy area is clothing optional, and most opt not to wear clothes. You can wear a suit if you choose. The spa attendants are really nice and keep the place very clean and let you know when your appointments are and where you should be. The 80 minute massage was very good and very thorough. He made sure the pressure was right and that he was working the areas that I needed. I'm not terribly familiar with facials, I've had maybe four in my whole life, but it seemed good and effective and did not leave me feeling burnt or abraded as some in the past have done. We spent a little more time in the hydrotherapy before, reluctantly, getting out, and getting dressed to meet up for cocktails and dinner. The spa is expensive, and a bit of a splurge, but it is really great.

    (4)

  • Anthony S.

    So, we came to the Grand Wailea with some expectations and were truly disappointed. Let me break it down for you: The food here at any of the restaurants is incredibly average. The lunch poolside may be the best overall but it's not better than your local TGIFridays! Also, the supposed best restaurant humuhumu... I can't even spell it, was borderline terrible. The food was so bland. I am a total foodie and expected a bit more for the high end restaurant at a high end resort. All it takes is giving 2 s@$ts to properly season a meal for 300 bucks. Also, all of the restaurants do a last seating at like 830. That means your relegated to room service which again is probably equivalent to an Applebee's but hey it's room service. Oh did I mention all of the options are pretty spendy? I think room service ran over 100 for pizza, salad, and bruschetta. So, my point here is that the food was overpriced and Boring with a capital B! We ended up leaving the hotel for every meal after the first few days. The service was crazy poor also. During our trip, I proposed to my girlfriend. As such, some family and friends had sent small gifts to the hotel in congratulations. Since we were out and about most days, there were messages in the hotel room saying to pick up packages at the front desk. So, naturally I go to the front desk. What happens, the clerk at the front desk looks at his computer, says he has no record of the call, and refers me to a house phone to call other departments. What?? You want me to go track down the packages that you called and told me you had. I was furious to say the least. It was only after ten minutes trying to call different extensions did my new fiancé consult a different front desk clerk who figured it out. But, my God, I couldn't believe that hassle! Also, I was quite surprised when our attire was questioned by the staff in the more classy hotel bar. Here's the setting, sunset, live music, nice bar area, and I was planning on proposing just after I got a couple in me. The waitress comes over and laughingly says, "whoa, why are you guys so dressed up, geeze, where are you going tonight?" It took a lot for me not to tell her to piss off! And, I want to point out that I was wearing simply a button down collared shirt and a sports jacket, and my fiancé was wearing a short cute black dress! I could give you a few more examples like this one sadly. Overall, the service is super hit or miss. Some people seem to care and some seem like you are bothering them. For 1000 bucks a night, they should care! Pool area and beach area are nice but ridiculously busy with kids. This is definitely more of a family hotel than advertised. If you don't get to the pool at the crack of dawn, your not getting a lounge chair by the pool or ocean. If you want to guarantee a spot, you need a cabana which is like 300-400 bucks extra per day. The best thing about the whole hotel is the plethora of artwork and beautiful flowers everywhere. To me, the only reason that I give more that one star is because of the natural beauty of the site. Take a half of a day and venture the grounds to absorb some of this beauty. We also hit up the Spa Grande which was really nice. The service in the spa area was superb. We got a couples treatment because I wasn't really sold on going it alone for my first time. However, we were separated from the beginning and were only reunited after 1.5 hours. I really don't know why I got a couples spa package to be separated for half of the time. The massage we got together was awesome. I truly recommend spending the money here. Oh and did I mention it's not cheap, our couples 4 hour package with 20 percent gratuities was almost 1000 bucks. Overall, we did have a great time on Maui but this hotel really wasn't the reason at all. Spent a small amount of time at the Fairmont Kea Lani which is right next door and clearly far superior!!

    (2)

  • Pinky And The B.

    The Grand Wailea was Grand! The one bad thing that happened wasn't the fault of the hotel. It was the weather. The weather was pretty bad all week so all of our activities were canceled and shoved into the days we were at the Grand Wailea. So we only had a few hours in the pool or better defined water park because we had to rescheduel our activities for when we were at the GW. The main thing that stands out in my mind about the GW is the beauty. The beauty stands out in my mind to the point where I forgot what my apartment looked like. It could be I blocked it out I didn't want to go back to cold NY. I came back to 10 degree weather. When we were there beach, pool and lawn chairs were all taken. But at the top of the water slides there were always tons of chairs because there is no beach view I guess. So if you want chairs go to the top of the water slides area. I don't know the actual room name but we were upgraded I think not just because we were on our honeymoon but also because we were already on the island and checked in about 12 hours before anyone else so we got first choice of rooms. We saw a bus come in to check in later that night. The room was beautiful and the bathroom was large and they gave us their signature honey moon swan bath. We actually planned to stay at the pools all day but all of our activities were canceled and rescheduled for the days we were at the GW. We are used to crowds of swarming people and I expected it so it didn't bother us but just to let people know that's what it is crowds of swarming people. A lot of them act very entitled and leave trash laying around and do steal seats even if you leave your clothes on them which did happen to us while we were in the pool for a short time. People there throw trash on the grounds and expect the employees to clean up after them. I actually helped one of the employees clean up because I was so disgusted with the nasty mess the guests had left. The employee said there are a lot of pigs who are guests there and I could see that. I didn't see this at any of the other hotels and we checked out almost all of the hotels on the island. I saw a little of this at the Four Seasons. But not as bad as the GW. This isn't the hotels fault. It is the guests who stay there. I was almost embarrassed to be sitting there with the rest of them since I was a guest too. The employee said it is all a part of the fun! He was being sarcastic of course. But the one thing is the rooms are far from the ocean even with a view because the grounds are so big. It looks just like it does in the brochures and travel channel. You have to make up your mind about this one don't take anyone else's word for it. Everyone knows you go for the pool. Some of the employees have an attitude like you are lucky to be staying there. Service what service? But if you are nice to them most will be nice back but don't expect 5 star service. Again you go for the pool. For us the pool and the beauty made it great! There was one employee who stood out. We had Henry the bell captain as our bellman. Henry knows a lot about local food and will give you honest answers. By the looks of him it looks like he knows food. :) So try to get Henry if you care about where you eat and don't just want to follow the crowd or just at at hotel restaurants. The Hotel is extremely manicured and seems beautiful and even breath taking but less Hawaiian than others. Almost like a Disney resort only on the ocean. But it is the most beautiful hotel I saw on the island in my opinion. You can't really walk to any authentic or inexpensive restaurants like you can on Kaanapali beach so you have to drive to save money. They are many inexpensive places to eat in Kihei.

    (4)

  • Monique R.

    This is the most fantastic resort for families we've ever stayed at. We just spent 3 weeks at the Grand Wailea and we were still sad to leave! The front desk staff are very attentive, valet and bellman are personable and concierge were on par with their suggestions on where to eat etc. Our children LOVED this pool and water slides were a huge hit. The beachfront is incredible, snorkeling on either side and sandy on the stretch right in front of the hotel. The spa is one of my favorites anywhere in the world. There is a terme (water circuit) in the spa which is complementary for an hour before any treatment. There are 5 colored salt pools, a cold plunge, hot tubs and special spraying showers and my favorite the japanese shower where you sit on a stool and the water pours down from the ceiling and relieves any tension in your head or neck. They also have a steam shower and dry sauna as a part of this pre- spa treatment delight. The massages were fantastic here! The resort has several very good restaurants also. Our favorite was Humuhumunukunukuapua'a which seres a variety of fresh fish, vegetarian options also and great drinks. The rooms are spacious, huge soaking tubs with attached glass enclosed showers, incredible ocean views from the ocean view category and this time we stayed in the Napua Towers which sounds expensive but is actually completely worth it. Napua tower is gated separately from the rest of the hotel, it includes a continental breakfast which is more than just that, there is fresh fruit, cereal, bagels, toast, pastries and usually 2 hot items such as french toast, waffles, pancakes, blintzes, strudel, ham and cheese croissant etc., fresh juices, muffins, granola, coffee, tea, etc., at around 2:30 they have a fresh cookie reception with iced tea and lemon water and at 5-6:30 they have cocktail hour which is an unlimited free bar, huge cheese tray, fresh fruit, chips and salsa, baguette, hummus and also a hot item such as crab cakes, chicken skewers, etc. Napua also has it's own private concierge. I would DEFINITELY recommend staying in those towers again next time. I didn't think it would be worth the extra money but it definitely was! Also, the Camp Grande kids camp was fantastic, fun and our children were begging to go back! We can't wait to come back!!

    (5)

  • Tom A.

    Came here for one of my best friends weddings and this is where we spent most of our time in the sun. This is a great place for a wedding and the rooms here are five star. This is the only island on Hawaii that I have been to however our beach spot at this hotel was great. I have no comparison however against the rest of Hawaii. Make sure to check out the pool areas and chill inside the grotto where you can order drinks without leaving the pool! A fun memorable weekend for sure.

    (5)

  • Ben L.

    My expectations of the Grand Wailea were met and exceeded. From the front desk to the restaurant service, their team members were all friendly and able to proactively meet my needs. The room we stayed in was spacious and beautiful--the shower had four shower heads and a tub. We stayed on the 9th floor in a corner ocean view room and had a view of the sunset everyday from our balcony/bedroom window. Just amazing. It is a little pricey, but the Resort has every amenity for any age group. They have separate pools for adults and children, in addition to a private access beach. We hung out at the pool every day except for when we drove to Hana and the pool service was very consistent despite it being busy. The food options are plentiful and ranged between a quick snack to a full meal. All in all, the stay was worth every penny. I can't wait to go again next year.

    (5)

  • O. G.

    "Brokedown Palace" best describes this place to me. I think the glory days for the GW are long gone. It's still on a beautiful beach and the pool is nice if you don't mind 5000 screaming kids like Disneyworld. During our December visit there must have been some sort of Fred Durst family convention going on LOL I swear, every guy there had a backwards baseball cap, a goatee or soul patch (!) and had tons of kids in tow. The whole grounds, pool area and all the patios (especially on the ground floor) looked like they had been hit with a tidal wave of inflatable toys, boogie boards, towels, food, soda bottles and trash. I have nothing against kids, but this place markets itself as a high-end luxury property but in reality it is more like a huge 3 1/2 star Disney hotel aging in a beautiful location. Did I mention most of the Durst clones were sloppy drunk at the pool by 1PM? A true Durster wouldn't even get up until 1PM. Amateurs ;) Melissa C's review about conventioners and "less classy crowd" was spot on. Wish I had paid more attention to it before :) They should lower their prices and lower their guests expectations. If you are looking for a deal, the prices at GW are still very high and there are many other beachfront hotels that are less expensive and will probably offer the same experience for less $. If you are looking for a romantic luxury trip of a lifetime and you want a true 5 star experience, you will be much happier at the Four Seasons next door or the Ritz in Kapalua. Both are a thousand times nicer than GW.

    (2)

  • Aaron W.

    When booking our trip, it was between this place and Four Seasons. Adam Sandler's movie "Just Go With It" helped us make that decision because it looked like a fun and beautiful resort. The service is good, not stifling or pretentious. The grounds are very pretty but could use a bit more exotic, verdant, lush, hidden areas to stroll around and discover. The pools are top notch. An adult pool, lazy river, water slides, water rides, swim up bar, you name it, they have a pool for it. Great access to Wailea Beach (and its impenetrable fortress of Grand Wailea beach chairs) The place is well taken care of, mostly. I did notice that certain parts of the resort needed a serious paint job and baseboard repairs. Just a tad sloppier for those with an eye for that kind of thing. The biggest knock is the mandatory $30 per day valet parking ON TOP of the resort fee of $20. I come to Hawaii a lot. I have stayed at just about every major, high end resort. The average $25 resort charge usually does it with a small valet charge, with an option to self park so that we can come and go as often as we please without the hassle of calling down a car, the potential wait during peak times, constant tipping. This isn't a cheapo talking, I don't mind tipping. I don't mind valet parking (especially that first night or if I have a car full of goodies to unload) I just want to choose. So, all in all, good resort, great location. Just tidy up the aesthetic details a bit and offer some sort of self-park available only to registered guests so that it doesn't overfill which is the problem that lead to mandatory valet to begin with.

    (3)

  • Madelynn K.

    The grounds are beautiful and so are the rooms. We were lucky enough to stay here for a few days while we were in Maui and this is one of the best resorts I've been to. We literally went swimming everyday here. Great for kids! They loved the pool, lazy river, the water slides and the water elevator, the only one of its kind in the world. I also took advantage of the free scuba school which had its own dedicated scuba pool. Instructors were super nice and I even mustered up enough courage to actually go with them scuba diving right out on Wailea Beach (for a $99 fee of course). It was well worth it. If you're on the fence about it, try this free school if you're there. Why not? The beach was easily accessible and so well groomed. The best beach in Maui, in my opinion. The sand felt almost like fine confectioners sugar. The staff was polite and helpful, especially when I was searching for local digs and eateries. They hit it right on every single time. Free water and juice at the lobby every day. Just don't buy milk here. It cost me $5 for a glass. I know, crazy, right?

    (5)

  • Ray S.

    Had the worse experience. The management has failed this place colossally. I too got married here and find this hotel to be mismanaged from the top operations manager( Mr. Kai). The service is horrendous, the answer to every request is a no. All my guests stated that they hated the service and I think the only grace this hotel has is it's location and pool. As long as you don't talk to the front desk to check in or you don't ask to be served, you may bypass the real horrible service that they may throw your way.

    (1)

  • Sunny B.

    Amazing resort w the beach at walking distance. But if ur a baller on a budget, this isn't the place for you. Breakfast, lunch, dinner, drinks, snacks can cost up to $300 per day! Customer service is good too. Don't really need a car, but if you do Budget is on the resort. We drove 1 day out of the 7 days we were there, Starbucks & fast food is near by. Definitely would go again.

    (4)

  • Greta M.

    *I corrected this review thanks to another Yelp reviewer--the Grand Wailea is a 4-star, not a 5-star hotel like I thought. Within the AAA 4-star context, though, my Yelp one-star rating still stands. My review is now more factually correct. Thanks for your feedback, Bryan--I appreciate it.* What. The. Bloody. Hell. According to its website, Grand Wailea is an "AAA Four Diamond Award" hotel that earned this distinction for 11 years. They also earned a laundry list of other honors from Condé Nast Traveler, and Travel + Leisure, among others. So what's going on with these organizations' rating systems? Hmm? I completely agree with "Say N.": This resort should be called "OVER-RATED WAILEA." I've stayed at 4- & 5-star hotels in about 10 countries that have earned similar laundry lists of distinctions. I have a good grasp on what constitutes great service and, based on my experience, I can say confidently that Grand Wailea is much better categorized as a 2- or 3-diamond hotel. Reviewer "O.G." nailed it: "They should lower their prices and lower their guests' expectations." Also, I'm a Gold Hilton Honors member. So-allegedly-there is an even higher caliber of service for those who are part of the Gold HH Club. Not so much. To give you a flavor for the type of service one can expect at the "Grand" Wailea, a Waldorf Astoria Resort, here's a sampling of my experiences during my four-day stay in May: (1) OVERLY, THOROUGHLY CROWDED. Even though there are hundreds of chaise lounge chairs throughout the pool areas, my sister and I could only claim unoccupied chairs on a grassy knoll at 10:30 in the morning. At lunch, we left our towels and personal effects on the chairs to save them (a common practice), took 45 minutes to eat and when we returned, our chairs had been stolen. A kind woman nearby said, "I tried to tell the people who took them that both of you were coming back, but they took them anyway." That's Klass with a capital K, folks. The GW was Disney World. During the holidays. During an "everything must go" sale. Seriously. (2) FLAGSTONE TILES?!? WTF?? ALL of the pool areas are tiled in flagstone which heats up to temperatures exceeding that of hot coals. Word to the wise: Do not remove your flip-flops when walking around the pool. You'll burn the hell out of your feet. Like I did. (3) RESTAURANTS - YOU'RE MISSING NOTHING. GW is known for two restaurants: Humuhumunukunukuapua'a and Bistro Molokini. Skip them in deference to MANY other great restaurants on Maui. (Best: Mama's Fish House.) We had an 8:30 reservation at "Humuhumu,"and they made us wait 15 minutes for a table even though there were dozens of unoccupied tables (the restaurant closes at 9:00). I ordered medium rare steak, they served it well done. My sister's fish was dry. The dessert was a frozen chunk of cake that was so hard I couldn't even cut it with a knife. Bistro Molokini: awesome servers, highly forgettable food. (4) SPA - SITE OF A COLD FRONT. When I checked into the hotel, I was told my Hilton Honors status would gain me and my sister access to the Termé Hydrotherapy Circuit FOR NO CHARGE. The next morning, we approached the spa's front desk, explaining our interest in the "free" Termé experience. The spa attendant looked at me as if I had grown a second head. With dismissive coolness, she said, "NO ONE is allowed access to the Termé for free - not even PLATINUM Hilton Honors members." Well la-de-freakin'-da. So the woman called the hotel's front desk and laughed in a "you won't believe this sh*t" sort of way as she explained that "a guest was told she could experience the Termé FOR FREE." The whole experience was embarrassing and ugly. The front desk acknowledged that they gave me incorrect information the day before, and did nothing to rectify it. Admission to the Termé is a mere $55--10% of what I paid each night to stay there--but didn't swallow that cost even though they made a mistake. (5) HOSPITALITY SUITE - USED, TO SATISFY ALL LOVERS OF FILTH. GW offered a 2:00 PM check-out, and because of my HH status, I got a hospitality suite at 5:00 so that we could shower before the long flight home. The room was gross. There was no housekeeping prior to our arrival, so the bed was well used (perhaps honeymooners going for one last romp), used towels all over the bathroom floor, used soap in the shower... etc. GROSS. Expected of a Motel 6, not a member of Condé Nast Traveler's Gold List. (6) GET READY FOR NICKLE AND DIMING. At every turn, the GW finds ways to get money from you. Example: You want a nice float down the Lazy River? No problem. Just be prepared to buy inner tubes. By the time you check out, the room rate will feel like chump change. Don't stay at this hotel unless you like to use hundred-dollar bills as toilet paper. The hotel is beautiful, the view is amazing, and the location is the best. But when you focus on the value you're receiving for the money you're spending, that value simply isn't at GW.

    (1)

  • Ali Z.

    This hotel is amazing! Especially if you are a Hilton HHonors Diamond member. Got a room on the top floor (9th floor) of the Haleakala wing, which had direct ocean views across the amazing grassy areas and pools below. We had a lanai outside our room, which was great to sit and listen to the waves. The only thing that I didn't like was that HHonors Diamond members do not get breakfast or any other amenity here. They have a club lounge area with breakfast called the Napua Towers, but those are off limits unless you pay. Other than that, they have the usual breakfast restaurants, but all of them weren't rated that high on Yelp or TripAdvisor and for the price, it wasn't worth it. The Grand Spa here is amazing as well. If you are looking for a good deal. Check the Wailea magazine inside the rooms for an offer for a couples massage and lunch for a discounted price. As an HHonors member, I was offered 20% off and 2500 HHonors points, which ended up being the same price as the discounted offer in the magazine. Do NOT pay full price! Pools are amazing. World's only water elevator. Did not have to wait for pool chairs, although my stay was 2nd week of January. Free apples and water and ice tea all the time in the lobby for anyone.

    (5)

  • Brandon K.

    On the island of Maui, this is the hotel of all hotels. The Grand Wailea caters to every demographic. They're situated in the ritzy area of Wailea. Keep in mind though, with ritz comes price. We booked a partial oceanview room with 2 queen beds. Let's begin with the goods. The Grand Wailea's property is colossal. It's so big you'll easily get lost, even with the directional signs and hundreds of employees who'll give you directions, but with that you'll always make a walk an adventure. There's a ton of artwork scattered throughout the property and three time as many beautiful botanicals. It's a picture takers dream. The pool at the Grand is by far one of the best in the nation. It's a combination of 7 pools connected by 3 small slides, 2 big slides, a white water rapids area, and a lazy river. It also has a tarzan swing and the worlds only(?) water elevator. You can easily spend a few days doing nothing but enjoying the pool. There's also a separate adults only pool, which we didn't use but I'm sure it's nice. There's an awesome poolside bar that was always in effect. They had some of the best mixed drinks and smoothies. They also have an impressively well equipped gym; lots of free weights and machines. The rooms were pretty spacious and really comfortable. I loved their beds so much I even asked engineering where they get their beds and their linens from; I'd love to have that set up in my own room. The housekeepers were always great and left the room looking brand new. Though I didn't get the chance to enjoy it, Spa Grande is second to none. My girlfriend had gone there a few times and I could definitely see just how reinvigorated she felt. That's a definite must do. Now the not so goods. You pay for EVERYTHING. And EVERYTHING is super expensive. One day for breakfast, we chose to get 2 plates of portuguese sausage, eggs, and rice, and 2 sodas. That alone cost over $20. For a plate of nachos at the volcano cafe is $13. No matter where you have dinner on property it'll cost you a pretty penny. We decided to go to their flagship restaurant Humuhumu. My girlfriend and I shared an appetizer, had our entrees and drank nothing but water and soda, and it ended up running us almost $125. I mean, the food was great but I've had similar food for a lot less, but we were fine. We would have eaten out a bit more had parking been a bit more accommodating. One day, as I was taking an-oh-so long journey from the pool to the room, I noticed that there's an indoor basketball court. I had already brought my ball to the hotel (I'm from Maui so it's always with me). As I was ready to shoot around, one of the employees told me it's $20 for a half hour or $35 for a full hour. Even with my own basketball!! Are you kidding me?!?! The parking here is also a problem. The parking is extremely limited. I'm sure their reasoning is so you can valet your car and incur the valeting fee. Which brings me to my biggest gripe, no matter what room category you stay in or how much you're paying, you're also going to get the mandatory $25/day hotel charge which I think is absolutely bogus. The Grand Wailea is an absolutely beautiful resort. If you're willing to break the bank or are simply financially well off, I'd definitely stay elsewhere. But still make a reservation at Spa Grande.

    (3)

  • Barney F.

    Wow..the Grand Wailea. Vacation. Awesome pools. Awesome hotel. But what happen to the service? Where did all the people come from? The Grand Wailea owns property across the street, so those guests uses the pool facilities too. I don't mind rubbing elbows with the good looking woman next to me while we're soaking some sun, but when it's a big burley guy whose hairy arms are rubbing against mine, it's a different story. The chaise lounges are flush next to each other since there are so many people there, especially kids. Oh yeah, I have a kid so I couldn't enjoy the nice 'Adults only' hibiscus pool. Darn. The evening turn down service is a nice touch. The facilities are top notch. Rooms are bigger than your average hotel room. I don't like the $25 daily resort fee, but it does include wifi, self-parking, workout usage, local calls. This was our fifth time staying here, so they must be doing something right. We just weren't too happy with the check in process nor were we too happy with the room's condition. It seemed a little run down, but it had a great oceanview. The self park garage could also use some cleaning up as well. Otherwise a great facility with the water elevator and water slides. Not nearly as good as the Atlantis Hotel in the Bahamas though.

    (4)

  • Jennifer Y.

    I have been staying at this hotel for over 10 years. I agree that it was as good as it gets over 10 years ago however it's still pretty damn good! Over the years it has taken a few hits in the aging process which are very slight and they are currently renovating. If you want an adult first rate hotel all the way stay at the Four Seasons next door. This is the second best to that because it is designed more for families who seek a premium hotel. With that in mind, it's perfect! The waterfall pools with water slides will entertain your children so you can relax! They have a mini beach that is connected to the pool for small children and babies. If you want to avoid families then stay at the Four Seasons. I repeat this because children and families can be annoying if your single. They have an adult only pool but still.... It's family central here! One of my only complaints this trip was that the pool seemed kinda dirty. I am used to this hotel being close to perfect in every way so that was disappointing. I elected to swim the ocean right in front instead! I can be picky and so keep that in mind. But I think I am fair and honest. The grounds are so breathtaking and they incorporate artwork throughout. The staff is warm, friendly and genuine. The morning breakfasts in the main dining room are a treat! It's a full buffet that is high quality. The spa is one of my all time favorites. They have these wonderful dipping pools, it's all first rate. Many people will come just for the spa! One last thing, you can ask for a FREE room upgrade and if it's not high season they will usually accommodate however they don't usually volunteer this. You have to ask! This hotel usually says yes to most reasonable requests. And my other complaint besides the pool is that my mattress was kinda soft. But the linens and bedding are great! So there ya go!

    (4)

  • Greg C.

    Stayed here again last week and everything was spot on like our last trip except for one thing....it's the middle of December and there was hardly anyone there! Most of all, the pool was really empty and there were no lines for the water slides and you could get a lawn chair anywhere you wanted unlike our trip in the summer. Mele Kalikimaka to me! If you can go in the off-season, it's recommended! HOWEVER, one of the locals said that the hotel is not doing very well financially and may be on the verge of closing?? Please say it ain't so!!

    (5)

  • Miss M.

    I love the Grand Wailea. The people there are so good to you. Such great service. Such great food. Even when my other half and I would pop in to grab a night cap, the bartender would always come over and talk to us (I'm thinking of you, Brad). We went to celebrate an engagement, and they could not have been kinder. They even sent us a bottle of champagne to congratulate us! The pools are amazing. We would buy the giant pineapple drinks and go down the slides clutching them! It was like we were drunk little kids! Honestly, we loved it. The spa is amazing. Great to spend a day. I wish they offered a spa menu though. If you go to dinner at the Fairmont or the Four Seasons, no need to take a cab, the people at the G. Wailea would drive us where ever we needed to go. Also-- you are right next to all the great Wailea shopping and amazing golf! The only reason it loses a star is: - we had partial ocean view (and the rooms are INCREDIBLE -- huge, luxurious, EVERYTHING!) but we also had a view of the parking garage. Along those lines, we could also see the workers taking their lunches and where the building could use a paint job. Normally, this wouldn't matter, but this is a Waldorf Astoria -- everything should be pristine. -we were over the influx of kids. Sometimes it felt like people from other hotels crashed the pool and brought an entire 4th grade class with them. I think the hotel could have done a better job of monitoring who was paying for an $800/night room and who was staying at the Hyatt up the street -- although, this is when the adults-only pool came in handy. Anyway, if I came back to Wailea (which I will), I would most likely stay at the Four Seasons UNLESS I had kids, in which case, how can you not take your kids to the Grand Wailea?!?!

    (4)

  • Keoni P.

    Play all day, party all night...sleep in repeat. Seems ideal but you will miss Maui doing this. I live on Maui so it wasn't hard for me. This resort makes me just wanna play in the pool for hours and get some drinks in the pool bar. buy some floaties and just cruise the water park. We got stuck with the kids for awhile and ended up swinging on the rope and landing on our faces a few times, in the water so just embaressing not so much pain. Back to the swim up bar no kids allowed for some lunch and a fill up on our plastic pineapple. Believe its about 17$ for the first drink (super strong) then re-fills for a lesser price. You can take this pineapple to other bars in the resort also. Lovely bath in the room, its like a baby pool just cleaner. we ordered the kids some Pizza Hut then went out to dinner at The Shops of Wailea next door to the hotel. Back to the hotel lobby bar, Botterros bar. Lots of fun and very lively on the weekends. Great entertainment and too funny of bartentenders. Nice wine selection and of course someone had to start the shots. zzzzzz wake up next day with a slight hangover, the pool will take that away. great overall hotel. Fun for all ages and easy to relax or have a blast. Oh yeah the beds are super comfy. You will love this property don't party so much.

    (5)

  • Shreekant P.

    Undoubtedly one of the finest places to stay in Maui. Remarkable entrance with waterfalls, and you are greeted with real fresh flower leis. The rooms were spacious and very comfortable. Ours had an ocean 'view' with balcony. It is a huge property and superbly detailed with flowering plants, coconut/palm trees, curving walkways, tiki torches, bridges, manicured lawns, and a gorgeous beach. The two restaurants on site are phenomenal (and pricey). The property has endless pools (I believe 19 in total), with a water "lift" (yes, the water acts as an elevator--really cool), "Tarzan" jump in pool, and an adult area with two separate and large hot tubs. Lets face it--it is a Waldorf Astoria, so it is expensive. But the service and the quality is simply top notch (e.g. while it is Valet Parking only, but it is unlimited in-out for $25/day, and each time they stocked the car with 2 bottlles of chilled water!). Maui is certainly beautiful, but I am sure our first time experience of Hawaii was greatly enhanced by staying at the Grand Wailea. BTW, we did cruise around some of the other notable properties on other parts of the island (e.g. the ones on Kaanapali) but they simply don't compare.

    (5)

  • Matt P.

    Ever since my parents took me here as a kid, I've had sleepless nights just wanting to go back. To this very day, I have dreams where I'm going to extraordinary lengths to return to this hotel... desperate for a taste of the most delicious drink ever envisioned, the virgin Lava Flow. [And yes, you heard me right: Virgin. Because adding rum to the most sublimely perfect drink ever concocted is akin to defecating on the Mona Lisa. Period.] This hotel -- from the roaring waterfalls heralding your moment of arrival, to the piercing cries of your children who swear never to forgive you for making them leave -- is pure Shangri-La. Something about this place gets under your skin and never quite leaves. For my 21st birthday, I told my dad I only wanted one thing: a Grand Wailea Resort Membership. Now, realistically, who knows what I'd think of this place if I didn't have such enduring childhood memories of it? It's hard to say. But if you have kids, TAKE THEM HERE. This is, without a doubt, the best family hotel on the planet. Your children, like me, will probably try to run away from home at least once a year [true story] because of this hotel. It's just that good.

    (5)

  • J G.

    Everything is great about the place and service except the valet parking. I have to double check if I got my important stuffs out of the van, ie. cameras, iPod, iPhone, iPad, wallet and etc... I wish they had self parking where I feel more comfortable.

    (4)

  • Hana M.

    Had a lovely Sunday brunch at the Grand today. Fresh sashimi, nice carving station, all the champagne you can drink and a beautiful dessert buffet. Service was nicely done and the view was amazing! Kama'aina is buy one get one half off...made it all the better!

    (4)

  • Keith W.

    WOOOOOOWWWWWWWWWWW!!!!!!!!!! I can't believe this place!! The rooms are great. The bathrooms are even greater!!!! The bathrooms are so nice, I wish I could be rubbing my face on those cold marble floors right now! And you think that's as good as it gets? Go to the pool. It's a water park. I wish I lived here.

    (5)

  • Emily R.

    Hmmmm. I came to Maui as a child and remembered being BLOWN AWAY by the pool at this hotel (my family wasn't staying there, so all I could do was dream about it.) ~15 years later, my boyfriend and I decided to stay here on a romantic Hawaiian getaway. Pros: relatively uncrowded, but we chose a time when the kids would be in school. We got a free upgrade to an ocean-view room - the view from our patio was STUNNING. The grounds are lovely and well-kept, and a great place to wander around. The hotel is also on the "resort path" that takes you along the beaches of Wailea, which is a really gorgeous walk. We saw sea turtles just south of Wailea Beach. The location is easily the best in Maui, no argument there. The housekeeping staff is amazing. Twice daily turndown service was great, and they always smiled and said aloha when we passed them on the job. Our room was spotless. Their spa is fantastic as well - I had a wonderful hot stone massage and enjoyed the Terme baths beforehand. You don't have to be a guest to visit, so I'd definitely come to their spa over the one at the Four Seasons (I had a facial there as well while Spa Grande was under construction.) Cons: It's so big that it takes a while to get anywhere - it ended up being a ten minute walk to the beach, which struck me as odd for a hotel ON the beach. Everything about the Grand Wailea is GRAND and overstated. I didn't mind this as much, but someone looking for a very relaxing and personal experience might feel differently. The Humu restaurant was fine, but there's no reason to eat there with Spago next door (get the ahi cone appetizer!) The biggest complaint, though, was the constant nickel-and-diming present in everything you do there - there's a $25 "resort fee" (not sure why you can't just stick that onto the room rate...), it's $300 to rent a poolside cabana, you have to pay $30 for the breakfast buffet (not worth it, and that should really be included in the room rate as well), and the mandatory valet parking was an extra $20. Pretty sure roaches also got into our car from the parking garage (ewww), and when we brought it up with the concierge they just said "it's hard to deal with the roaches in the tropics." Yes, but at the price of the rooms here, you should learn to overcome that difficulty. Ugh. If I came back to Wailea I'd stay in the Four Seasons - more personal, smaller, less overwhelming, nicer staff, and they don't charge you for everything - but the Grand Wailea was a nice place to take our vacation and certainly didn't ruin our trip, or really negatively affect it. And that pool? I'm a grown woman now, and I thought it was THE COOLEST EVER. Glad I could cross that one off the bucket list.

    (3)

  • Mindy K.

    The pool is amazing (water elevator!!) and a great place for kids and families. However, the prices are so high that I believe you can have more fun on Maui just playing on the beach. It was worth if for one trip - but I wouldn't go again ...

    (3)

  • Michael F.

    Be careful about their refund policy.... After the radiation leak in japan my friends easily cancelled their res at another hotel nearby with no penalty.... These guys stuck to the 30 day policy and stuck me for 2 nights no refund....

    (1)

  • Lynda C.

    Beautiful resort and the Spa is amazing. We stay here every year and always enjoy our time here. The resort is big though. Fortunately when we go it's a bit more quiet and slow. I hear during the holidays, it gets super busy there. Looking forward to coming back here again next year.

    (5)

  • Mr T.

    WOW, and WOW again. We are a family of 4. I'm a 42 yr old male, my wife is 30 and we have 2 children (3 and 4 year old girls.) This resort is perfect. We just lay at the kid pool (sand) and relax in the chairs while the kids play. When they are a little tired of digging there, the 4 of us float through the lazy river starting with the water elevator, then go down multiple slides into multiple pools until we reach the bottom, all in anticipation of getting back up onto the top (via the water elevator) and doing it again. No need for a rental car. No need to go anywhere else. You can walk to the 4 Seasons for dinner for a little bit of a change-(also an amazing view on their patio) The food is amazing here at the Grand Wailea. Of course, if you stay here you will spend a little money. This is NOT a budget inn. But you get first class service and a first class view, pool and food. They are strict at the pool which is awesome (so other people dont take over the pool.) I cannot recommend this resort enough. Thank you Matt for all of your help. Matt and his staff ROCK!!!! This was our second trip here (in 3 years) and we will be going back in 2013 for sure.

    (5)

  • Kenjamin L.

    This is a very nice hotel. The service is excellent. Although there was a slight mix up with the friends and family rate the wedding party was supposed to get. They make your bed twice a day and leave an orchid on your pillow on a card with a poem in Hawaiian. The view is beautiful and the rooms are fantastic. The beach and pool can get a little crowed with children at times.

    (4)

  • Anthony N.

    We have 5 children ages 18 to 6. This was the perfect hotel for our family but not if you are sans kids or looking for something less of a crowd. The hotel has a mini lazy river a number of water slides a sandy section a rope jump and a water elevator. The location from the pool to the beach is also the most convenient of all the higher end hotels. Given the number of kid activities to include water sports Kayaking Paddle boarding snorkeling scuba diving the hotel is packed and at times a circus. Again perfect if you are looking for a place that you can let your kids run free and be occupied for hours. Not the perfect spot if you want to relax read and catch some ZZZs. The lunch food is decent but for dinner we enjoyed the 3 restaurants at the Four Seasons and the Nicks Fish Market at the Fairmont. Ask for a list of types of rooms and room rates so that you dont fall past the break points just to have a view that isnt worth the extra money

    (4)

  • Erin O.

    This is an excellent property, from a groups stand point. It's huge, the banquet staff is excellent, and the rooms are very generous. They handle all issues promptly, biilling was a breeze, and I had no complaints. Here are the cons to note: 1, it's major money, and yes, that's a pain in the butt 2, it's huge, so if you want a lot of super personal service, and you aren't with a group, you may want a smaller property Here are the pros to note: 1, Amazing spa on property, which I do recommend highly, despite the price 2, they have a super yummy yogurt parfait that everyone who tries it raves about, that isn't crazy expensive. 3, there are so many great areas for events on property, you never have to leave, if you don't want to 4, there's a nice shopping center 5 minutes walk away from the property, so when you think you're spending too much on normal stuff, just go there!

    (5)

  • D C.

    Week long vacation from Seattle with a toddler. Amazing, huge, beautiful, clean, and friendly. I did not want to cook during our stay, and wanted to stay at a resort. Mini fridge big enough for leftovers, milk, yogurt, bread for quick breakfast. Microwave available for $7/day. Spacious room and bathroom. My son can't be in the sun for more than 10 minutes, his cheeks get super red, so the open-space hotel worked for us. Fun to walk through the gardens, by the pools, and down to the beach. Plenty of shade from palm trees to play in the sand for him until about 9am. Leaving the room each morning, my son enjoyed looking for the geckos in the plants by the elevator. That really entertained the kid for awhile. Room service food was actually good. Yes, expensive. But, we were tired and hungry when we finally got to the room and Mr. Toddler would def not like to be shoved into the car seat again. ORDER the Mac Nut Sushi Roll. It's a Cali Roll with real crab meat and covered in crushed mac nuts. One of the best things I ate on the trip. Ate breakfast at the Grand Dining Room on the morning we left. Did not do buffet, the a la carte was great. Pancakes were some of the best I've ever had. A few little birds flying by is not big deal, it's an open space hotel people. Will def return.

    (5)

  • Lauren W.

    When we got to the front desk, everyone asked if we were on our honeymoon (which we DEFINETLY were not!)...but when we got to our room, we understood why. Somehow we got booked into SOMEONE ELSE's beautiful suite in the Na Pua Tower (an Exclusive floor for V.I.P guests). DISCLAIMER: IF YOU GO TO THIS HOTEL AND YOU AREN'T AS LUCKY AS WE WERE, YOU PROBABLY WON'T GET ALL THIS FREE SHIT: -Fruit platter -Coppola Merlot -Giftcard for Spa Grande (I'll review that later) -Breakfast buffet -Sunset Pupu buffet -FREE COCKTAILS!!! ---my favorite part I could go on and on but I don't want to make you too jealous! Plus, we've actually vowed that we can't come back to this hotel until we can actually afford to stay in the Na Pua Tower again ($1300 a night!) Maybe one day....far, far away!

    (5)

  • Anastasia O.

    I've gone to this resort every year since I was a child. When they changed management, the resort changed as well. They got a lot more sleezy with money, and the service overall sucks. It used to be great. They charge you for ANYTHING they can, and everything is ALREADY very expensive. The lounge chairs are PACKED into every open spot, the food is not very good and the rooms are horrible. The Ritz Carlton on the other side of the island is 1000 times better than this place. The positives? The pool is fun for kids, unless it is packed with people, and the poolside smoothies are pretty dang good. But as much as I would like to go back just for the smoothies, I can't stand how many people are jammed packed everywhere, and the price of everything. If I'm correct, I think a poolside smoothie is nearly $8! It's a very delicious smoothie, but it doesn't come in a fancy cup, it doesn't even come in a big cup. Don't stay here, it is ridiculous. Although it may be worth one trip during the down season, but even still, VERY pricey.

    (1)

  • Nette L.

    The Grand Wailea Resort... It's been about 8 years since I was here but I can't imagine it to be too much different. My dad had his wedding as well as the reception here and we stayed here for about a week and a half. Let me start with the rooms they are so nice over looking the ocean they have a great view and it is super relaxing. The pool was great they have water slides and a few different pools to choose from. I also got a massage at their spa. It was the best massage I've ever gotten an hour and a half of a deep tissue massage followed by relaxing in the different baths offered in the spa... (Kinda gross the NAKED old wrinkly women walking around the whole place though) I then got my nails redone and a pedi. Both were great! Super relaxing. The wedding was beautiful they had a chapel that was on the beach. Very nice and traditional. When the ceremony was done the ambiance was perfect for pictures. We also opened baskets and let out Doves. Very romantic. Their ball room was beautiful there was an oyster bar as well as a regular bar. Tons of windows overlooking the chapel and the ocean and beach. We were able to watch the sun set from inside. There was a big dance floor and live music. The only downfall that I would have to cosign on one of the other yelpers reviews is the fact that the rooms are super far away and it does get tiring if you are carrying stuff back to your room. But other than that the Resort was beautiful and the perfect place to have a wedding.

    (5)

  • De A.

    Extremely expensive hotel. Rooms are just OK (certainly not worth the fees) but the water park and access to the ocean are excellent. The kids will love the water park and you can have a drink at the water bar. BUT HERE'S WHY I GIVE IT 5 STARS: THE SPA IS FABULOUS! Seriously...the very best spa in the world. It costs about $50 to have access to the spa (treatments are extra). You get a scrubbing rub down, access to the saunas, hot/cold pools, the Japanese style bath, and the absolutely fabulous Hawaiian style pools. All kinds of water features for adults. I spent hours and hours just going from one area to another (clothing optional) then napping, and going around again. Have a blast, if you are lucky to be able to go.

    (5)

  • Jocelyn L.

    more like a 3.5* i was there a few times a few years ago - rooms: were a little dated. a little disappointed. make sure they give you an updated renovated room - property: beautiful - pool: fun fun fun, even for adults. complete with bar in the pool. very flintstone-like

    (3)

  • Todd H.

    Where do I even begin with the Grand Wailea? It's simply one of the best places to stay in Maui...great staff, great spa, clean rooms, and fantastic amenities. A must visit.

    (5)

  • Josh G.

    Unbelievable. Words can't describe this hotel. Hilton's masterpiece.

    (5)

  • Jess H.

    The Grand Wailea is garbage. If you have low standards but don't mind shelling out a lot of money, then this place is for you. Otherwise, take your business to the Fairmont Kea Lani. Our friends got married in Maui and chose this hotel for everyone because of the group deal they got. The advertised check-in on the site is 3pm. What they don't tell you is that rooms aren't guaranteed until 4:30pm. We arrived at 3:20 to find out that our room was not yet ready and that in addition to the room rate there is a $20 a day "resort fee" plus at $10 "porterage fee." They said they would call us when it was ready so we joined some friends who had paid $170 for a cabana at the pool. At 4:45 we still had not received a call from the front desk so we went up there. The smarmy desk attendant claimed that the room was ready at 4:18 and they tried to call, which was simply false. The desk attendant went in the back for 10 minutes and reappeared with a $25 gift certificate for one of the resort's restaurants. That will buy you about half of a french fry. We declined and she asked if we wanted to speak to a manager. Then she went in the back for another 10 minutes and returned only to say that the manager was unavailable and would call the room. We didn't get into our room until after 5pm. The next day, the manager still had not called. We contacted the front desk again and they promised a manager would call. By the afternoon we still had received no call. We went back to the front desk and spoke to a very nice man this time who promised to follow up and get the manager to call us. Finally he did and we arranged a late check out and they waived the $20 a day "resort fee." The food in the restaurants is ridiculously overpriced and the staff is simply miserable to deal with. The rehearsal dinner was catered by the hotel and their attempt at "local food" was rather pathetic. They didn't even provide bowls for the poi and lomi salmon. The only good thing about the food is that you can have a $20 cheeseburger delivered to the "adult" pool area. The landscaping is sub-par, and the amenities are only luxurious if you don't get out much. You'll notice that there are no Japanese tourists at this hotel, a big indication of its low quality in Hawaii. My boyfriend put his camera bag down on a glass table in the "luxurious" lobby and the table top popped off. We couldn't wait to get out of there. The only thing that did work out was our ocean view, which we paid $$$$ for. Waldorf=Astoria should be ashamed to have their name attached to this property.

    (1)

  • T P.

    Hotel Resort is beautiful! The slides (i stopped counting after 5) are a blast for kids and fun loving adults. Hotel sits in front of wailea beach, great snorkeling at both ends of the beach. We stayed in a Deluxe Garden view room, 2 Queen beds (had the little guy with us this trip), with glimpse of ocean as well. Rooms are really nice & big, flat screen TV, large Bathroom, nightly turn down service (but no Chocolate, What the Heck ?!) . The balcony (lanai) are great place to relax and have your morning coffee The shampoos, body wash are all mango/coconut flavored and smell the way you expect tropical paradise to smell. Downers.........$25 per day mandatory resort fee kind of a bummer, but the high end resorts all seem to nickel & dime you a little bit. Self parking was a little challenging to find spots if you stayed out late and parking spots are bit on the small side. Tiled sidewalks mean you can hear the hotel staff wheeling around the breakfast and linen carts pretty early in the am

    (4)

  • Ping P.

    UPDATE: when checking out we reviewed our bill ... we noticed that the bartender in the bistro added on an additional dollar tip for himself when he rang up the final tab (after we signed and added a tip) We know this because we had two drinks - we know what they cost and we know what we left as a tip and mysteriously an additional dollar was added. Cheesy!!! Not enough to make a deal out of the day we were leaving but enough to add a final note of irritation. We will never return to the Grand Disapointment. ---------- I think we have ruined ourselves... let me explain: We have already been in HI 2 for two weeks... Fairmont Orchid, Private Bungalow in a rainforest and we just spent 4 days in a private house on the beach in Lahaina - by on the beach I mean 20 steps out our lanai on the beach - luxury home that was 2500 square feet with all the luxury amenities we could hope for. The cost was decidely more than the GW and of course it was peaceful and serene with warm water lapping up on the beach. NOT the GW scene at all.... We have friends who stay here and they love it... well.... if you are like us and you favor the Ritz, Four Seasons, Private villa's, luxury bungalows tucked away, Aman Resorts, and the Fairmont... you will be disappointed with the GW. Seriously. The reason for the one star is simply that we expected one thing and we experienced what others who gave one and two star reviews are saying - I am repeating a lot of it here... The main issues are service and price for value. For the same price or a little more you can get exponentially more at the Four Seasons or Fairmont. Minus kids and a waterslide. We paid $700 a night for the following subpar experience... ----------------------Our experience---------------------- From the cattle call at registration to the rude bartender to the mediocre dinner...meh. About all I can really credit them for is the room we have - but that is dependent on your means - we have an ocean front and we do like it quite a bit - the beds are down top, bottom and pillows - ahhhh! the bath is large and spacious and the view is wonderful - but not spectacular - but that is all views here - they are "okay" IMHO the sunsets in Maui are not as spectacular as on the Big Island - but that is subjective. So let's go to what the hotel CAN control that we found subpar: 1) check in: basically a cattle call - not personaliized at all. I basically had a lei tossed around my neck and was pointed in the direction of the desk. (contrast this to the Four Seasons - they welcome you with a lei and invite you to sit in a comfy chair - bring you a hot towel to refresh and a meitei in half a coconut shell then proceed to get your info and then explain the resort and provide maps and a tour of the property) 2) The desk clerk was pleasant and sweet - points for her. (not personalized as I described another experience above) 3) We decided to go get a drink at the bistro at the pool. We sat at the bar and asked for a drink menu. Not extensive at all and certainly not creative. BORING. So we asked the bartender for a recommendation - I told him I don't care for sweet drinks. He looked at me and said "well we are known for sweet tropical drinks we really don't do anything else" reall??? with all that alcohol sitting there he draws a blank???? I had a manhatten and called it a day (my standby) How disappointing...(Every other establishment - including the Four Seasons next door where we went for drinks after this abomination provided exceptional quality, service and creativity ) skip the drinks at the GW and go next door to the Four Seasons - you won't regret it... view, complimentary pupu and the drinks are delicious and creative. 4) We had dinner at HumuHumu - The ONLY reason we dined here is because the GW gave us a coupon for a free bottle of wine and free dinner entree. So..by this point we decided to set our exptations low to avoid further disappointment. The meal was mediocre. Not bad...but not good. Our experience leading up to it was disturbing... the maitre d' never made eye contact with us when we walked up. Never welcomed us. Just asked for our name. Then stood there typing on a laptop. Never said another word to us as folks lined up behind us and the line started making noise about how long this was taking. We just stood there for about 10 minutes. Then she looked up and looked past us like we didn't exist and said "next! what is your name" Seriously???? we took this as our cue to stand aside but we were not sure where or if we should sit down or what - no direction at all. Wow... I was blown away by how unprofessional and downright rude this was. The servers were not terribly professional either, and were kinda goofy acting and reminded me more of diner staff than fine dining. Someone else said this is like Vegas - I agree. Very Vegas without the ding-ding of the slots.

    (1)

  • Sarah P.

    This is a very nice family resort. The rooms, pools, and beach, are great. I definitely get why it was jam-packed with families. Yes, it's crowded. BUT... For the price you pay to be there (i.e. way too much), the restaurants were less than satisfactory. The Bar Molokini specifically? Sucked! The food was fine but the wait to get it was so not worth it! The first time I just sucked it up and waited. Waited for the hostess to see us, and seat us. Waited for the server to give us the time of day. Waited for the food to arrive. The second time I left after 20 minutes of that crap. Later that day I spoke with the hotel manager. While he listened to me kindly tell him that the restaurant service was in sharp disparity to everything else I had the sneaking suspicion he could not have cared less. In summary? BOO! That was lame! So if you don't mind paying up the wazoo to fight for space and attention- go here.

    (2)

  • Marilou A.

    I used to work in hotels, so I never really know if I'm being too harsh or too forgiving... but here's my first Yelp hotel review! I hope I do okay. I know our group had quite a few problems with the back-of-house staff, but I'll keep that out of my review since it really didn't have anything to do with how well I was treated as a guest. Everyone else was amazing! I had great luck with staff from the front desk, the bell staff, the housekeepers, room service, and the servers at Cafe Kula. The front desk was super friendly to me. They helped me with my Hilton Honors card and even gave me a $40 certificate for the humuhumu restaurant. Even when the lines were long and annoying, the front desk staff would always keep a friendly attitude and tried to be as accommodating as possible. Some of them even helped me distribute gifts to our group's attendees and look up certain reservations on the spot for me. TIP: Grab some of the complimentary juice right by the desk. Yum-my! The bellman knew his stuff and was able to give me comprehensive details of the layout of the hotel (I always get lost on large properties). He even offered to call the front desk once we got to the room in order to find out where our staff office would be located. Also, I had a chance to interact with the housekeepers a few times. Once, I forgot my room key and they made sure to check my ID before I dropped off my stuff to go pick up a new key at the front desk. Upon check-out, I had left tons of clothing in my room and my housekeeper was very efficient in letting Housekeeping know where I could pick up my items and had everything in a bag ready for me! Room service was fantastic (and trust me, I ordered room service pretty often). They always did a full set-up in my room, always checked to make sure I had what I needed, and they never once forgot a single thing I had requested. TIP: Please order the fruit dish with cottage cheese and the mozzarella platter with avocados. De-lish! The cashiers at Cafe Kula were wonderful. They were always friendly every single, early morning I went to grab coffee, tea and breakfast... especially Divina! Bless them for being so cheerful! I needed to see a friendly face right before working a long shift. Great job to everyone! I hope to see you again sooner than later!

    (4)

  • Matthew B.

    Stayed for 5 nights with the family knowing that where I was here 10 years ago it was a great family place...still is, but the resort is tired and worn a little. The food is average, best to go next door to the Four Seasons for some real gourmet food and some peace and quite. Hawaii can never be terrible of course. We had a blast, would definitely return, staff was very nice and helpful!

    (4)

  • Krista D.

    Overall: great rooms, awesome pools, boring mediocre restaurants. We spent every morning swimming and sliding thru all the pools. I traveled here with my 1 year old son and husband. We started each swim in the tide pool which has a sandy beach entrance. What a great place to take a kid. There were kids everywhere which is not the case in some Maui resorts. We had a package that included the breakfast buffet which was really nice, but that buffet is not worth the $50 that they charge otherwise. We went to the bistro near the adult pool one night they didnt have that big of a selection of food and it was very pricey. We also went to Humu, where the steak was amazing but the fish was soso...not worth the price which is really high. So once again great hotel especially if you are traveling with kids but hop in the rental car, fire up your yelp app, and head to Kiehei for dinner.

    (4)

  • Tamara S.

    Beautiful resort! Swim up bar and beautiful pools. Very kid friendly with water slides and kid camp. Next time will bring the kids!

    (5)

  • Drummer boy H.

    The best, great restaurants, comfortable rooms, and very accommodating

    (5)

  • Elle L.

    I actually stayed at the Maui Sunset because it was too late to book nights at the Grand Wailea. All the rooms were booked right away. That's how prominent it is. I just came here for a luau and it was absolutely gorgeous. It went on till after sunset and until stars lit up the evening sky of Maui. The people there will treat you like ohana and are ultra friendly. The performance and dining were magnificent.

    (5)

  • Mike M.

    Very very relaxing! Waterslides, pools, beaches, and great food. Also you can find hidden hot tubs. The spa there was the best i have ever been to, we got a couples massage and enjoyed the salt baths, and you get a scrub. This has been the best hotel on Maui from our research. The Napua tower is the place to be, but unfortunately it costs about $1400 a night. I would recommend trying out their Humuhumunukunukupua restaurant that is surrounded by a lagoon. Mahalo!

    (4)

  • Janell D.

    The spa is absolutely top notch- talk about being pampered! I have not been to a place like this before and boy will it be hard to settle for something a little less extravagant next time. My mother in law wanted to treat me to a nice massage- she brought me here! Perfect for a twosome to enjoy as all the pools before you start your treatment are communal. The bathing pools are amazing, I think there are about 8 of them! Seriously- you have the 104 degrees pool, the 106 degrees pool, the 60 degree and 70 degree cool off pool; then the specialty ones like the mud bath or mango-papaya bath. After sitting in all the tubs; one by one you get an exfoliating scrub in a private room, then your massage. We were there for almost 3 hours! After our treatments we sat on the patio that overlooks the hotel walkway and beach- very nice! Although we didn't stay in the hotel I still felt very welcomed by all of the staff there.

    (5)

  • Ruben D.

    Pretty soon their going to charge you to utilize their restroom facilities.

    (2)

  • Adam M.

    Upon reading numerous reviews of the Grand Wailea Resort, we were willing to pay the exorbitant price to stay there over Christmas. We paid over $12,000 for three rooms from December 22-27, 2010. We quickly realized we were paying the higher price not for the luxury we expected, but simply because demand exceeded supply over the holidays. If you're not going to appreciate crowds by the pools and waterslides and the inability to get food after 11:30 pm, this is not the resort for you. Our grievances throughout our stay are as follows: Check-in: While we were greeted warmly and efficiently, we were provided with very little information about the resort. For example, no info about pool times, the necessity of getting a wristband to be around the pool, etc. We appreciate that this is the peak time at the hotel, but some words of warning about crowds at breakfast and around the pools would have certainly have been helpful - we waited almost 20 minutes to get a table at breakfast and it was almost impossible to find chairs at the pool. Rooms: Our rooms were spacious and comfortable. However, there were small annoyances that you would not anticipate when you're paying almost $4000/room for a five-night stay. In one room, light bulbs were burned out, and in another, the toilet would run constantly. At least maintenance was reasonably prompt to respond to these issues. Activities: When working with the concierge desk, they were very helpful at booking activities and making dinner reservations. However, their information regarding the activities was both limited and inaccurate. We were provided no information about the ticketing process/table assignment for the luau (which we would recommend, once we figured it out!), the concierge gave us false information about the end time and transportation time for one of our tours, and we were led to believe use of the tennis facilities was include. (It's not - in fact the tennis facilities have no association with the resort) While our stay, overall, was pleasant, it is simply not what you would expect when paying the rates that we paid. We certainly expected more from the Grand Wailea.

    (3)

  • German V.

    My wife and I spent 4 nights here for our anniversary. I don't normally complain but I guess I was kinda dissapointed of the service. When we entered the hotel we were amazed by the spectacular lobby and grounds of this huge hotel (all good so far). We checked in and as we arrived to our room I was surprised to see they assigned us a two queen bed room instead of a king size since it was only the two of us, I immediately called the front desk to correct this mistake and they told me sorry there is nothing we can do...MAYBE tomorrow we can change your room. I asked to speak to the manager who told me the same thing, I explained it was our anniversary trip and that it was not what we booked in the beginning, until finally he agreed to check out the situation and told me he'll give me a call back in 10 minutes... 30 minutes later no call (and still no bags)...so I had to call him back just to learn that our room was going to be changed until the next day. It's not that bad, but I would've thought they would handle it with a bit more class (given the hotel status). Don't get me wrong, the hotel is beautiful, views are spectacular, pools are amazing...but the overall feel of the service is not that of a five star hotel. In other words I could say it's just another Hilton disguised as a VERY nice beautiful hotel (service wise of course). Place is crowded, lots of kids (great for kids if you have any), food and drinks are overpriced...so if you're looking to relax and unwind in a classy setting...make a little effort and go right next door to the 4S.

    (3)

  • Ripley H.

    This hotel has some issues in my opinion: Positives: great place for kids, beach perfect, swimming pools clean and well maintained. Next door is four seasons hotel so we ate all our meals there due to fact service was far superior and restaurants at four seasons were excellent. Our room was ok and well maintained. Cleaning staff does a good job. Negatives: we rented a $75 Casa Bella by the beach. Way over priced and service was non existent. Hotel hires wannabe cops for security that actually accosted us by the pool because my wife was not wearing her hotel pool ID bracelet. Other guests experienced same Gestapo ID interrogation. Talk about making your clients enemies! Whoever is managing this hotel needs to attend a course in exceeding your customers expectation for service. Lose the ID program it is a real turnoff for guests. Do like most five star hotels do -ask to see a room key. If you want to run the hotel like a prison then expect your guests to go elsewhere. Btw the hotel was less than 50% occupied . Pool side servers were great and friendly and kept apologizing for the idiots in security. Giving a person a clipboard and gold ID badge doesn't make them a police officer with police powers. Bottom line hotel has great potential but needs to change fast otherwise there are plenty of other hotels on Maui that would love to have our business.

    (2)

  • danica p.

    most amazing hotel in Maui!! the entire hotel is breathtaking... awesome views from every corner.

    (5)

  • Mindy E.

    We loved the grand wailea. We hotel hopped and were sad when we were checking out. We went to the fairmont afterwards and were deeply dissapointed. Nothing compares in Maui to this. Out of all the places we saw and stayed at, this was the best. Their spa is also amazing, so go here! Avoid the fairmont spa - it is the lamest spa I have ever seen.

    (5)

  • Allison K.

    We did not stay in the hotel - but we did drink in the lobby bar. Wow... so romantic and cool... great holiday decorations, beautiful Botero sculpture... great inside/outside feel. Drinks were good and the music was so perfect. Really a great spot for a relaxing drink.

    (5)

  • Inigo M.

    Beautiful lobby and grounds. Outstanding overall planning of the resort. Nice bathroom. Excellent ocean views. The "pool" was a whole lotta fun-- it's apparently the main activity in the resort. There's an 18-and-over pool, a general pool that connects to other pools, 2 big water slides and several mini slides (pool connectors), a few waterfalls, a swim-up bar, several "lava" pools (jacuzzi-type pools), a rope jumping area (the only deep part of the area, not counting the SCUBA learning pool) and a fake beach for the kiddies. The "pool" faces the beach so it's an easy switch to saltwater according to your whim. Validated valet parking only.

    (4)

  • JEN H.

    I will be returning! We rarely left the resort...there is so much to keep you entertained here. Humuhumuwhatever was delicious! The other bistro cafe was not so hot. My biggest gripe...the beds! Wayyyyyyyy to soft along with the pillows. I haven't slept good since we got here. Grounds are beautiful, and the staff is so nice!

    (5)

  • Steve E.

    We chose to stay at the Grand Wailea in Maui because it is a Waldorf Astoria hotel and was supposed to be kid friendly. We booked two rooms for ten days and were okay paying a pretty penny for a luxury hotel. What we found is this is a Waldorf in name only but do not expect to receive good customer service or you will be very disappointed like us. It is basically just a run of the mill Hilton if not less. First, you spend money on a luxury hotel only to have to wait in line every morning and then fight for lounge chairs by the pool because they block off most of the lounge chairs for cabanas leaving very few for guests. On two mornings we actually had to argue with other guests about lounge chairs. Not what we expected at a luxury hotel. Then you need to wait in line for towels and bracelets every day for security. We went to a hotel restaurant the first night and despite the fact the restaurant was empty we were given a hard time for not having a reservation and then received horrible service from the waiter and bad food. If you plan to eat at the pool the food is over priced and not worth it. It cost us $120 for hot dogs and grilled cheese sandwiches for 6 people. I'm okay paying a little more if the food is good but this was not worth it. The pool and rooms are not refitting a luxury hotel. The swimming pool has lots and lots of missing tiles and every family member ended up cutting their feet on missing tiles. The rooms have great views but chipped walls and paint and tiles. We also were planning to play golf for a couple days so the concierge gave us the schedule for the kids camp for our 7 and 8 year olds. We got our kids excited to make volcanos and build sand castles with a professional sand builder on two separate days. Well turns out the concierge had an old schedule so there was not volcano making. We told kids the next day would be good because for building sand castles. Nope! Turns out the kids camp got bumped for another group and our kids were put in a corner of the beach and given some pails and told to build their own. Kids were very disappointed and I was very angry! Especially since kids camp is over $100 per child per day. Don't expect any help at the vale desk either. We asked for a ride to the golf course which is 5 minutes away and were told there was no hotel shuttle and we had to take a cab (we found out later that there is a hotel driver but the hotel keeps it a secret and will even flat out Lie and tell u they don't have one but we happened to get a ride in it to dinner one night and then the next day the concierge lied and said they don't have one. I said yes you do and she said well we do but we don't advertise it. Apparently if you spend $15-20,000 for a hotel room you don't qualify for honesty or a simple shuttle ride) We went to dinner at Nicks Fishmarket at the Fairmont and the Grand Wailea staff actually said maybe the Fairmont would send their shuttle for us. Are you kidding me!!!! To some it up don't waste your money on the Grand Wailea. Two hotel restaurants were very good Amasia and Humuhumunukunukuapua's had great service. The rest of the hotel should take a lesson. Swimming polls are good for kids but only if you win the battle for a chair. It's a shame they call themselves a Waldorf!

    (1)

  • Wherez_Andy T.

    If you prefer a larger more Vegas type property then you'll love this place. If you want a more laid back environment and less glitz, check out the Four Seasons or the Kea Lani, all in the same Wailea area.

    (3)

  • B P.

    An amazing resort in a piece of heaven on Maui. The pools and water slides are amazing...even better than the Hilton Waikaloa. Yes, this is a kid friendly resort, but if you have any type of common sense and are concerned about noise level, there is an adult pool and ways around the noise, like ear plugs, or sipping down Mai Tai's at $15 per pop. We didn't have an issue finding a lounge next to the pool and were definitely not stressed about it. Trust me, you'll be in the pools yourself so don't worry about it. With a swim up bar with a 42 inch flat screen...its all good. Seriously, the drinks and food are a premium so BYO or be prepared to drain your bank account. Snorkeling was amazing off the left point of the beach. Get out around the point and you will see turtles and Picasso trigger fish. At 7:00 am I was in the water surrounded by hundreds of fish and a sea turtle gliding past me...AWESOME! If you can afford it, do it, you won't be disappointed. The resort is probably the pinnacle for Maui, maybe all of the Hawaiian islands. Truly gorgeous!

    (5)

  • Regan C.

    I haven't been to any other hotel as classy as this resort before, so its hard for me to fairly compare and rate, nonetheless, its worth 5 stars for me. Note, this place is EXTREMELY large, so lots of walking to get to places. This place is swimming pool. Because of this, you'll find plenty of kids swimming and playing in the pool areas. There's 5-10 slides, a swim up bar, rapids, bridges, and more. Best thing is that it is extremely clean and there is PLENTY of space to relax. They also have a series of shops and restaurants at the resort so that you don't have to go far to find things to eat or buy. The beach front is also extremely nice. It spans the entire resort length and has a good amount of coral on one side where you can go snorkeling. The tides are very light, so its very calm. I think this was one of my best vacation's that I've been to EVER. I'll come here again, if I can pony up 800 bucks a night, but if you have dough, its worth it.

    (5)

  • Jimmy F.

    I've been lucky enough to have stayed here three times for my company's events. It's one of the nicest resorts I have been to. There are several restaurants, shops and bar areas. The pool slides, pools, cabanas, kiddy pools, water elevator and large stretch of beach front are exceptional. The staff is very friendly, helpful and accomodating. They treat you like you were their only guest (and when we went, there were literally hundreds of us, 450 to be exact). Much like the Four Seasons, you can ask for just about anything and they will either get it for you or tell you how you or they can get it. The Molokini Bistro had a great view of the pool area and very good food with a large bar area filled with TVs. The Humuhumunukunukuapua'a restaurant is only open for dinner, has great pan asian/polynesian food, fantastic view of the ocean and is surrounded by pond that has fish swimming in it. There is also a section of the pond where you can pick their spiny lobsters you want for your dinner. Make reservations and show up on time as the place books up fast. Cafe Kula is great for a small snack or small portioned meals midday. This is a great place for couples, families and just about anyone who wants a great beach destination vacation. However, be forwarned that this place is not cheap. Like any resort of quality, everything is expensive. Sodas will run you $5, beers and mixed drinks anywhere from $10-18/each, sandwiches and burgers are about $12-18 each. Gratuity is standard at 18%. Dinner at the Humuhumunukunukuapua'a can easily run you $100 for two. I could write a lot more about this place, but I would suggest that if you really wanted to stay a great resort in Maui, it really doesn't get any better than this in my opinion.

    (5)

  • Elizabeth L.

    The place was a wonderful place to spend a few relaxing days. This was my family's last vacation together before my oldest brother got married, so that dates this review as LONG OVERDUE!!! The lobby is open-air and absolutely gorgeous. The pools there are absolutely amazing. I could've spent a month there. They were so clean and extensive. We did stay in one of the nicer suites and then transferred to the Napua Tower, so I can't really rate the "regular rooms." The staff was friendly and helpful and we really liked the restaurant. I loved the shopping area and also the "fake beach" that they have created right on the premises. THE SPA!!!!!! WOW. It was such an amazing experience that I could not snap out of relaxation mode for several days after hitting the mainland. I spent a few breathtaking days enjoying the facials, massages, nail services, and product store. The spa area itself is magnificent to the weary, sun-burned vacationer, with tons of wonderful bath choices. The papaya bath leaves your skin feeling so soft, there's also a seaweed bath I really liked. The mud bath was so relieving to my crispy, burned decollate. Jeff gives killer massages (if he is still there). I don't think anyone would be truly disappointed with anything but the price! :) (Which we didn't mind).

    (5)

  • Yen P.

    Wow, I can definitely get spoiled staying at a very high-end resort like Grand Wailea. I am definitely spoiled crashing in my friends' room there. The resort is beautiful!!! The staffs are friendly, greeting and checking in on the guests, really good customer service. The landscape, flowers, sculptures, and layout are a work of art. The beach is beautiful, but so are the many white sandy beaches all along South Maui. Some are more of a hidden gem and requires a short drive and hike to get to. Sunsets are truly amazing as well, I got to witness 3 of the 4 sunsets during my stay here and it always amazes me that I am in Hawaii!

    (5)

  • Tim S.

    Stay away from the Grand Wailea! Trust me my family and I are/were elite members. This is as defined as someone whom has paid them additional $thousands for the benefits this offers. We planned our 2012 family vacation with them and actually just checked in yesterday and left the same day. My wife, 71 year old mom and I were all insulted by their pool management team for simply asking for two towels for our 8 year old daughter. They had an issue at the pool desk cause they made a mistake when we checked in and failed to add my mother to the registration and wouldn't give us any towels. We had to escalate to the managing director after the attendant, supervisor and manager insulted us in public. Even the managing director didnt help us. He was willing to lose us as members over two $5 towels. He was fine with us departing from the resort and losing our $5000 over two $5 dollar towels. Their customer service is pathetic. We would expect this from low budget motels. But from the Grand Wailea? REALLY? We have never seen such a hard edged management team in my life. We left the resort the same day and went to the Fairmont in Wailea. Luckily they had availability. That was the best decision. What a difference in attitudes. The Fairmont is fantastic!!!! We will be giving up our membership at the Grand Wailea and escalating this to the Waldorf Astoria Executive team. Oh and by the way, at the Fairmont, you don't have to wear the silly wrist straps that the GW forces you to, and you get as many towels as you want!!! without having to prove yourself.... they should be ashamed of themselves....

    (1)

  • P L.

    The pools and the beach were just fantastic for the kids. Can't beat it! The meals were good but a bit pricey. All in all, a great way to spend 4 days.

    (4)

  • Heather S.

    This hotel is nothing short of amazing. From the Botero statues in the lobby to the gorgeous beach, the Grand Wailea is without question my favorite hotel on the planet. The Botero bar in the lobby is my husband's favorite place to end the day. We divide our time between the pool and the beach, depending on the weather. The only thing missing is a really outstanding restaurant - for that, we head over to Ferraro's at the Four Seasons.

    (4)

  • Poochie M.

    More than any honest man can afford!

    (5)

  • John M.

    Great place to stay. Pricey as hell, but nice place to stay and relax! Oh and the pools here ROCK!

    (5)

  • Pamela M.

    Keep in mind - I've never stayed here. I'll piss everyone off by saying that I'm too smart to stay here. We stay at the four seasons next door and have been in the grand wailea to inspect it and possibly eat at the restaurant. It reminds me of a HOJO. Yuck. And it's not even that much cheaper than the four seasons. It also seems to cater to families with loud kids. You have to pay for the cabanas??? you have to get your own water and refreshments at the pool??? ew. just stay at the four seasons or the fairmont.

    (1)

  • Jimmy T.

    We overheard two full-on berobed Arab sheiks in the lobby comparing notes on their hotel stays, saying, "Oh, this beats the Burj al Arab [in Dubai], yes." Now THAT'S what I'm talking about. This place is jaw-dropping in its scale and concept. It's ridiculously expensive because it can be. That's what the Hawaiian spirit is about now, folks. Whatever fantasies you harbor of a pot-bellied Hawaiian serving you Kahlua pork in a thatched hut should be reserved for Big Island excursions - stay the hell off of Maui. I'm no fool, and don't you be one either. Have the valet bring up your car, drive to Kihei and try the cheap and awesomely good food at Maui Taco and other great local places. Don't eat at the hotel, they'll turn you upside down and shake all the change outta your pockets. Splurge on a MaiTai in the swim-up bar, and order the best onion rings in the world from the poolside restaurant. Other than that, get off the property for your victuals. Try going when school is in - it cuts down on the small fry population. Other than these things, this place is pretty awe-inspiring.

    (5)

  • Christine P.

    We just returned from a 10-day trip to the Grand Wailea. We have been guests at the hotel off-and-on for the past 15 years and the hotel has gone steadily downhill. The rooms are grimy (moldy grout in the shower, mold in the comforter when you peel back the sheet, bathroom floor had something on it). Although there are some exceptional service-oriented employees (for example, the men setting up chairs on the beach) they are the exception, not the norm. The front desk manager was rude and condescending, the cabana check-in person refused to give us towels after we reserved a cabana and told us to wait in the next line for towels instead of just reaching behind her and handing us 4 towels, pools were filthy (trash and food floating in it, especially near the grotto bar) and housekeeping didn't show up until 5. I wouldn't recommend going during busy season unless you are prepared to wait in line at 6:45 am for a chair.

    (1)

  • Mojojojo Y.

    beautiful hotel and grounds! my bf and i stayed here for the weekend and we had a blast! surrounded by orchids and the ocean, what could be better? we had such a grand time at the grand wailea and we can't wait till we have another chance to stay here! it's gonna be hard staying at a "regular" hotel now...

    (5)

  • Alexandra A.

    The spa was very nice and the service was great. Upon check-in we got a tour and our lockers were assigned. We then went to lunch and walked the grounds. It's a beautiful location and the grounds are just amazing. Anyhow, we checked in for our massage and started off with a body scrub. We then enjoyed an hour of soaking in all their different soaking tubs, salt baths and steam rooms (men & women are in different soaking areas). We then went up for our couples massage. The veranda or waiting area had stunning views of the grounds. It was so relaxing! The couples massage area was set up very nicely. And the massage was wonderful!! They did a great job. They were professional and friendly. Hearing the ocean in the background was awesome!! I don't think it could have been any better (well maybe if I had scheduled a longer appointment). The only criticism I have, is that I think the bill should be settled when you check out not right after your treatment. I would for sure go there again.

    (4)

  • Nancy C.

    Thought I would yelp about something on another island, and the Spa Grande it is! This place is awesome. Full plushy robes, tea, just awesome service. I saw that lady who is married to Ted Danson in the elevator. I think her name is Mary Steensomething. Also Magic Johnson (serious, no lie) was shooting some hoops in some indoor court. We went to Maui on an outing with my husband's golf group. While they golfed and acted like crazy drunk golf nuts, I went to the spa. I knew it was going to be one of those once in a lifetime deal from my husband (you go to the spa and I'll play with my friends, so no bitching), so why not? This was the first time I have ever experienced the "day spa" thing. You wear your 2 piece bikini - if you don't have one, they will give you one (no, it's a cheap one, not a Roxy) or you can go naked. No one told me this because I would have prepared myself. I mean, before you get your scrub and massage, they want you to soak or shower in their fancy furo or a mini pool with essence of some tropical fruit that I don't remember. It's all women but there were alot of naked women walking around like they think they look like Giselle when they actually looked like Rosie O'Donnell. No, serious. I'm not lying. It was actually mortifying for me because since these naked ladies where in the mini pool, all I could think of was (sorry, OCD moment), wait a minute, you are sitting in an area with your coochie out and god knows what the heck is, ok, I'm not going there but it made me hang out in the hot furo until it was my time to get my scrub. The scrub was nice and refreshing. Lady was nice. They made me go upstairs after I was done, drank some iced tea, they sprayed some stuff on my face, some chocolate mist thing and I waited with a bunch of couples who were also in their robes. All I could think of was, hey, nice meeting you and please make sure your robe is tied. All I needed to see was some old guys noodle after seeing some naked old ass women. Then it was time for my 4 hand massage. Figure that one out - ultimate bliss!!!! I never felt that relaxed before. Then I had a pedi/mani with a woman who worked on Oprah and her Harpo employees. I don't know about you, but I hate getting manicures (nope, not into acryllics, I saw what happens when it rips off your nails) because I type alot at work and it always chips off. I told the nail tech that and she was like, "What, not with my manicure it wont" - and sure as shit - she wasn't lying! I don't know what super power base and top coat she used but my manicure lasted for a good week. Now that is good in my book cause like I mentioned earlier, I chip my mani in a day. Oh I forgot to mention that I worked out at their gym before I had my little spa treatment. I still have the little pass to prove that I was there, lol. They had ellipitcals with a personal CABLE tv attached to them. I work out at the Bloch Arena at Pearl Harbor, we share 2 tv's with everyone, one on CNN and the other on ESPN, so it was a nice change. Also, there was no one in there, perfect for me. Now I can see why people who can afford this would do it on a weekly or bi-monthly basis. This place rocks. No, I didn't stay at the Grand Wailea, we stayed at some hotel/time share thingy down the street. I WISH we could have spent the night there, but I was happy with our hotel. Props to the Spa Grande! If you can go there for a little get away and not worry about how much it costs (trust me, if you saw the prices, you would have a heart attack, but let your hubby worry about it) - then go there!!! If you go to any other day spa after this visit, it will never compare to this place.

    (5)

  • mae e.

    walking inside this resort hotel, i felt like Annie inside Daddy Warbucks mansion with the "woww, oohhhh, ahhh's". this place is heavenly beautiful. i was in awe of eveyrthing in sight- from the grand staircase overlooking the ocean, the complementary fruit punch being served int he lobby, the scattered waterfalls outside, the huge bar in the center, the fountains, the statues, the balconies overlooking the ocean. the list goes on. my cousin had the pleasure in getting married here and I had the honor in being one of her bridesmaids so i got stay at this luxurious place for one night. the rooms are equipped with a sofabed, a huge bathroom with a jacuzzi and glass shower, and a king sized bed or queen. i loved the bathroom just cuz it was spacious and glamorous. there is a mini water park within the resort. it has a water slide and a lazy river. the pools are pretty big, with a volleyball court and a makeshift sandy beach. but u can always walk down to Wailea beach in less than 10 steps. we had breakfast here and it was delicious. u get to choose from either a breakfast buffet or from a breakfast menu. the buffet had us choosing from yummy fat waffles, spam and sausages, a variety of fruit, croissants n bagels, rice to go with your bacon, salad, and they even had a chef make ur own omelet. superb! for the wedding, everything was just pure bliss. it was outdoors. they even have a wedding chapel if people choose to wed indoors. but of course my cousin chose to have it outdoors overlooking the ocean. there is a huge lawn surrounded by palm trees right behind the chapel where the ceremony was held. overall, this place is luxury and fine quality. i loved it. pretty grand, i should say.

    (5)

  • stephanie i.

    If you are into the resort thing this is a very nice place to stay. It has all the ammenities you can think of. Which is lucky for us since...one night into our vacation and jr. gets a nassty stomach virus. But since he was only a year old it was a bit freaky (first time parents can relate). The onsite doctor was a god send for nervous nelly parents and the luxurious room with an ocean view meant, mom and dad were cool with simply chillin (in luxury) with a sick kid who couldn't venture far. (poor baby) The staff was extremely accomodating and friendly - though who isn't in Hawaii... The rooms were immaculate and roomy... the grounds were lovely. And I rarely say "lovely". The beach is just a stone's throw and it's a nice little stretch to do absolutely nothing on. If you want to drop a dime... or ten and really take in resort living go for it. If you want a more budget concious option with condo type ammenities (which are perfect for families), check out my review of Napili Shores Beach Resort.

    (5)

  • Cheri. A G.

    We were suppose to arrive here on 9/11 and we were in Princeville and since the airports and ports were shut down we didn't get to stay here to the last night. My bf had a company banquet dinner and awards and it was incredible. The pools were very nice as well as the Mai Tais. Our room was small but we did not stay in the room very long. Service was superb.

    (5)

  • Amber K.

    I have been back to the mainland for a few weeks now and every day I have to browse through my Wailea pix just to remember the balmy, peaceful, plumeria scattered gorgeousness of my stay at the Grand Wailea! My fiance and I stayed 4 nights in the Napua Towers as he was there on business. The room was very large and had an amazing view of the grounds as well as the ocean. Very large and deep bathtub great for post-beach soaks! The Napua Towers have FREE happy hours (with abundant cheeses, veggies, fruits, appetizers, sweets, etc) and breakfasts daily so we basically saved a lot on food, we would eat there every day! We had so much fun ordering drink after drink and going back time after time for more appetizers, just chilling and talking in the beautiful top floor room with the windows open, overlooking paradise. We were sure to leave big tips for the servers as they were SO sweet and doting on us, feeding our free-alcohol frenzy with such love. I have never felt more "cared for" by wait staff! To say nothing of the pool/grounds. We were so happy staying around our hotel that we didn't even make it to Hana because it meant we would have been away for a day! I love the grotto-jacuzzi...due to low season/weather/the economy it wasn't that crowded while we were there so my fiance and I got to chill in the grotto jacuzzi together without kids bumbling around which was very nice. We also were the only ones at the swim up bar, chatting with the bartender, such a nice guy! He gave us a warm water hose to put over ourselves which was very thoughtful. Thoroughly enjoyed the waterslides, acting like kids playing tag in the lazy river, the tarzan rope, and uncovering jacuzzi after jacuzzi! ONe thing i have to say is that I'm definitely glad we came in March...I can see it being swarmed over with kids in the summer months. Even while we were there (we arrived Wednesday) we saw the pool get a LOT busier on that Saturday, and were happy to have arrived when we did to avoid some of the understandable craziness of the kids in the lazy rivers and waterslides. We also went to the spa (utterly fantastic...I will review that as well on it's own)...and the restaurant Kumukumu....Has to be my favorite restaurant ever as far as the setting goes. The menu seems a little narrow and geared to meat eaters in that there is not one meatless entree on the menu and my fiance is vegetarian. They were of course accomodating and created a tofu concoction for him...but it wasn't the great flavor you would expect from a restaurant of that calibur, just because they don't usually make vegetarian food I guess. Interestingly enough I was wondering how our stay would go before we went...I had read reviews on trip advisor as well as yelp and there seemed to be a lot of negative ones, complaining about service, that the place was running down and the grounds were being overlooked. I didn't see any of that! The grounds were kept tip-top, I felt like I was in heaven and our room was as sparkly clean as can be. I also love the location. I didn't actually do this but I wanted to: wake up early and have a run along the sidewalk running along the Wailea coast and easily accessible from the hotel. I would never use the gym when such beauty and fresh air was awaiting just minutes away. There are plenty of gorgeous beaches within walking distance of the hotel. Like I saw another person say on here...we almost didn't even need our rental car...the Grand Wailea is a little kingdom of its own that you just don't want to leave! Mahalo to the staff for making our stay just like a fairy tale!

    (5)

  • Paul K.

    Just returned from the Grand Wailea, and aside from a few snobby people ( not too many ), the resort was fabulous. Based on some of the other reviews here, it's pretty clear that folks are taking a lot potshots at kids. What did they expect? This place has an absolutely incredible swimming area, that keeps your kids fully occupied and in a state of awe for the entire day. Plus, a very comfortable beach is only a few steps away. The place is very high-end, and yeah, it's not a total joy paying 4.50 for a bottle of soda, but the grounds are wonderful, and the swimming pool is totally fun. If you don't want to be around kids, then there's a semi-isolated adult swimming area, and the Spa as well. I doubt that too many kids are getting a facial while they're visiting. To our pleasant surprise, we were given a wonderful upgrade when we arrived, which, unfortunately for my budget, has me trying to figure out how I can swing a 10 day visit next year. Great place for families. Probably not a great place if you're of the "screaming kids" mindset. For our stay, we say dozens of kids. None of them screaming. But they were all pretty freaking happy. [ two days later ] I miss this place like an old dog. Even though my aged body took a pounding on one of the waterslides, and I flopped on my back off the tarzan swing, the emotional scars of having to climb back into work are far more intolerable.

    (5)

  • Megan G.

    Doctors on Call: excellent. Wedding location: kind of boring. We went to a wedding here, waaaaaaaay too highly stylized with little personality. On another visit I got to meet the doctors, ugh. Uhm, they have a penguin. I feel like this might be wrong.

    (3)

  • Molly S.

    I Have never stayed here but visited and dined. The staff was somewhat snooty and I was not impressed. The grounds are beautiful and amazing pool! I can't even spell it but the outdoor restaraunt that is surrounded by water, the "Huma Huma" is out of this world! So romantic, great food, and wonderful atmosphere.

    (4)

  • Christine T.

    Pure bliss. This was my first time ever to a resort spa, and we definitely paid a pretty penny for our couples massage. But afterwards, it was THE MOST RELAXED I've ever been in... who knows how long. The Terme Hydrotherapy baths were soothing and rejuvenating, and the massages were so good we were as happy as clams. Plus, we smelled great -- all coconutty and tropical!

    (5)

  • John G.

    Grand Wailea is a pure classy resort. Unique in all the world. From the moment you check in, you know this is a special place. Elegant decoration throughout. Lush vegetation, marble tile. Sequential pools with running water and fountains. Elegant rooms with all the niceties you'd expect. Tub is a two person deep with jets. Ah! Multiple pools. Hidden groves. A wedding chapel. Much more, and all of that is before you even make it to the beach. The new owners have restored it to its original glory. Magnificent, pure magnificent. Even if you don't stay there, worth a walk through for lunch and/or a drink.

    (5)

  • Mauidude A.

    My favorite hotel on Maui! Great pools, restaurants, drinks & views. I won't stay any where else...

    (5)

  • Wayne S.

    the pools!! period.

    (5)

  • John S.

    From the start I knew this hotel would be an interesting experience. Starting with check-in, which took about 15 or 20 minutes, I was welcomed and congratulated on my honeymoon, and promptly offered a room with 2 queen beds. Um, no thank you, finding a room with a king bed for a honeymooning couple should be done when the reservation is made and the hotel is told that it is your honeymoon. Walking to our room, it was quickly noticed that this hotel badly needed a fresh coat of paint and some TLC. Our room, highlighted by the musty couch and holes in the screen leading to the balcony was otherwise below average for the price charged for this hotel Continuing on with our stay, we dealt with dirty pool chairs and flies everywhere, we figured to just deal with it. The highlight of the trip was being joined by a cockroach in our room on the final night of our stay. Needless to say, we weren't looking for another roommate.

    (1)

  • Green D.

    I"m glad I used points for this stay because if I would have paid the $463/nt I'd have been upset!! The room had an ocean view and balcony but was only average by other accounts. The room lacked a microwave and refrigerator--but I could've rented one of each for an additional daily fee!! Seriously!? This is a $400 room and you want to charge me to rent a fridge and microwave!?! I arrived after 9pm and the restaurant was closed! My only option was room service or the bar. I opted for the bar and the Kobe sliders for $20. They were good. . . but they were sliders. . . definitey not 20 bucks worth of sliders. Admittedly I expect some gouging at the resorts but, please, at least offer 5 star service so that I don't feel like I'm being raked over the coals! Thank goodness Humu's (the restaurant) was fairly valued considering the quality of the food, the service, and the view. If you find yourself here and want some more reasonably priced food I'd recommend Matteo's, Mulligan's, and Kihei Caffee.

    (2)

  • Jericha S.

    so i happen to be in Maui for the worst storm it has seen in 27 years... after 3 power-less nights of alcohol,drugs, and a dozen mean,evil games of Taboo at our good friends' house in Kula...we had to leave. storm or no storm we we're getting out. even though it was gorgeous during the storm and i got to lay around and paint and read while watching rainbows form...we decided we desrved some hand and foot waiting on. obviously... to the Grand Wailea!!! why fucking not... i think because of the storm, we paid a fraction of the normal room rates and the staff checked us in immediately. the days following contained many, many frosty cocktails at the swim-up bar, multiple rides down the waterslide at the pool, unnecessary room-service, and a 2 lb. lobster...and a poolside massage. if you can afford it, do it. it is highly comparable to the Four Seasons and it has a waterslide, you decide...

    (5)

  • Anna P.

    My favorite hotel in Maui! They have amazing grounds with gardens, statues, lots of pools and a great beach. They also have 6 different restaurants on their grounds plus a few bars! Also the kids pool is huge and the adult pool has just been remodeled. There's lots of space on the beach and you never feel cramped like in other places! The service is one of the best and you feel like you are in a 5 star resort. I've been coming here for over 10 years and look forward to many more!

    (5)

  • Vivian H.

    What an awesome, relaxing, family friendly resort! The rooms are huge! We had a corner room, where the bathroom was probably the size of an entire cruise ship cabin. It had a double shower and large, deep tub. The balcony & view was priceless, we had an unobstructed view of Molokini... what a great sight to wake up to! The service was wonderful, the pools are so much fun- even for adults! My husband and I snuck down a few of the slides after hours...since they were often crowded with kids during the day. Wailea Beach is just right out front, always was able to find chairs on the beach. And, the spa- well, it was definitely grand- with lots of different types of soaks, showers, and baths. Although, I didn't really like that they limited you to the amenities for only one hour. Overall, it was a wonderful resort and vacation!

    (5)

  • Scott M.

    I stay in hotels every week, and this was the best resort in all of Maui. The view was fab!!! We went to the Four Seasons and the Fairmont kea Lani and the Grand was by far the best view and service. If you have the money, get the ocean view, it is worth it!!!!. We had a view of the chapel and I saw seven weddings in five days. The only downfall is the hotel property restaurants. They are adequate but overpriced for the food they offer. But , the good news is you are close to the sushi bar at the Shops of Wailea and Sarento's by the Beach. We will be back here for sure.

    (5)

  • m l.

    I had my wedding at the chapel in November of last year and my family all stayed at the Grand Wailea. I posted a review, but it was mysteriously removed. Perhaps it was too telling for brides to be evaluating the countless beautiful places to get married on Maui. My advice is to do so, anywhere else! You would think that someone would have had to try to screw up so much! When we arrived, there was no room for us. My family had all gotten beautiful panoramic view rooms. We were shoved in a corner room looking onto another balcony - and this was suppose to be an upgrade from the panoramic view room! So we requested a room that was akin to the room we booked (at least!) It took them 5 hours to do this. By the time we got into our room, we were missing our own rehearsal dinner...and in November, this hotel was less than 50% occupied!!! Someone told me that they were predisposed with Jennifer Anniston who was there to film a movie. Well, then they lost my dress the day of the wedding, we had to fire the florist who the hotel strongly recommends (if you don't use their vendors, the hotel makes the vendor pay for a $2 million insurance policy!!!) since she had not even ordered any flowers for us! We found a great florist though she wasn't allowed to deliver to anywhere on the property beyond the valet so we had to make arrangements for the flowers to be delivered to the chapel. So instead of spending our first week in Maui on vacation, we spent it re-planning our entire wedding! We moved our reception to Spagos where we had the meal of our lives (thanks Jacques) due to the Policy at the Grand Wailea regarding outside cakes...that they are happy to serve for a $15 per person serving fee. It goes on, but you get the idea. Ladies. Pay the extra to experience real service at the Four Seasons. or if you are on a budget, there is a beautiful black sand beach to the south of the hotels at the end of a dirt road with red rocks as a back drop!!! Gorgeous site for a wedding! Not once did the hotel try to remedy this situation. We will see how long this stays posted.

    (1)

  • klai k.

    first, the staff. they were efficient and very helpful. seems that i had only thought up a request and it's done. they cleaned our room 3x daily (i investigated). we stayed at the napua tower. the room was nothing short of spectacular with a view of the volcano, the garden and the ocean. full breakfast and nightly hors d'oeuvres plus cocktails were provided. the hors d'oeuvres were plentiful and varying, with a great selection of cheeses. i seldom felt the need to get dinner. the pools were disappointing as kids were swarming the place, even the adult pool. still, it was great to have 6-7pools to choose from. the restaurants left me wanting. the fish was usually overcooked and the seafood selection was not plentiful despite the fact the vast pacific surrounds the island. the best part was the spa. so far the best hotel spa i've been to. the terme hydrotherapy treatment is exhilarating. imagine dipping in 100F then suddenly dunking in 60F tubs; it will get your heart pumping without really trying. the 5 aromatic baths leave you feeling like a newborn. all these before your even start with the treatment you paid for. i would fly 10 hours with an aching spine just to have an excuse to go back to the spa. the hotel? maybe not in the near future.

    (4)

  • natassia s.

    oh my goodness!!!! this place is posh! there must be a million water slides, a gazillion pools, and theres even a faux beach for crying out loud! who needs the ocean when your hotel is this fun??

    (5)

  • L L.

    Yes, the structure is grand and the art is absolutely breathtaking, but it is THE STAFF that makes this hotel the most welcoming resort on Earth! From Dennis and Vance who will open your car door and lead you to great restaurants from the entrance to Belden and Derrick, the nicest, most professional bellmen ever, to Allen, Mitch, Keoni, Lloyd, Eric, Alyona, and Jeremy in the fabulous Botero Bar, every person has been truly lovely to us. We have found the food in the hotel lacking quality and maintenance has slipped noticeably in this economy, but the entire experience is wonderful. We feel like we are home. Just stop using leaf blowers, PLeAsE!

    (5)

  • Roy A.

    Worst. Resort. Ever! Hotel staff/management displayed lack of service/and indifference to any complaints/suggestions from guests. DO NOT EAT AT THE BUFFET! The food is leftovers from either a corporate banquet, or is just rotten. You are paying for the scenery at the Grand Wailea- not the quality of service, or a "grand" experience. Disappointed, and disgusted.

    (1)

  • Julie L.

    One of the most beautiful hotels I've stayed at. We stayed in the Napua Towers~ rooms were nice , staff was amazing. We loved Zenith the bartender ~ she remembers your name, and drink every night. My kids loved the pools, and I loved the jogging trails. So many places in the hotel to just walk around and sit down ... Spa was relaxing. I would definitely come again!

    (5)

  • Shannon A.

    This is a review for the spa at the Grand Wailea only. I did not stay at the hotel or use the outdoor pools. The spa at the Grand Wailea took my breath away. Walking into the women's common area was like stepping into the pages of something I might have seen in magazine. I didn't realize that this was rated one of the top 10 spas in the United States but this is with good reason. There are several different types of hot tubs to choose from all with different types of jets, different temperatures etc.. They have showers that have water coming out at all different angles. Several different tubs with different aroma therapies in each one and a menu at each tub to tell you what is in each one. Everyone getting a treatment get an exfoliation scrub down. The staff was friendly. I got a deep tissue massage which was perfect. The pressure was just right. My mom got a swedish massage and was pleased with the service. It is expensive but when we were there they were advertising a special with discount if you ordered a spa treatment. You have to tell them about this at the front desk and than they will give you a discount. I'm not sure if this is something that they offer all the time but they were offering it when we were there. We were also lucky enough to be there when it wasn't to crowded. Normally I think you have a limited amount of time to use the facilities. So if your planning on staying all day you might want to check to see if it's allowed.I do recommend this place if your looking to just get away and relax or as a once in a lifetime experience.

    (5)

  • angie w.

    When it comes to your kids, this is the hotel you'll want to stay at and play at with them. They have the best kids club on the island, bar none! My boys loved it so much that whenever it came time to venture out to explore other things on the island, they didn't want to leave club! That said, the rooms aren't as nice as the Kea Lani (we stayed there for 4 days and loved it), or the Four Season's, but I really can't complain, taking into consideration everythng else, which was absolutely wonderful - especially for our kids! What a great beach! It's perfect for families and kids, and the grounds of the hotel are simply stunning, lots to see! You won't believe the pools at this hotel - they are fabulous, fabulous, fabulous - just go online and take a look for yourself and you'll see. There are several restaurants at this hotel, and I can't remember the name of the one we ate breakfast at most days during our stay, but the breakfast buffet they had there was really, really good. Omelettes made to order, fresh fruit, pineapple, pineapple, pineapple! Whoo! An assortment of muffins and breads daily - the banana bread being particularly yummy, pancakes, bacon, sausage, hashbrowns, potatoes, and the best orange juice I've ever tasted - it was really that good. Too, it's only a short walk to The Shops at Wailea (and they have some really nice restaurants there as well, which you can walk along the shoreline if you wish, or you can take a cab if you'd prefer not to have to walk. After all that pineapple though, I prefered to walk! Great place to take the kids. Great beach to hang out on. Lots of rentals, lots of fun for your family. We'd go back again in a heartbeat!

    (4)

  • Amy D.

    I stayed here for a while after getting into a fight with my parents and picking up my bags and leaving from my one-week stay at my aunt and uncle's place in Wai'anae, in Oahu. They live in the cuts because they're flower growers- I don't know about you, but the cuts just ain't for me. They wouldn't even let me ride the bus alone. And yes, me wanting to ride the BUS! That's how much I disliked being there. Uhh, so I was supposed to stay at my parent's timeshare, but because I disobeyed them and spent the night with friends visiting from home in Honolulu, they cancelled my plane ticket and my hotel reservations in Maui. WTF, right? So, I re-booked my tickets and after landing at Kahului, I had to call around for a place to stay! (In retrospect, I was irresponsible and maybe I should've listened to my parents and gone home, but I was willing to leave so easily. And in my defense, I'd just turned 18 and graduated high school. I thought I was invincible.) I'd heard my cousin mention something about Grand Wailea before, saying that it was the nicest hotel on Maui, so Grand Wailea it was. The website says no walk-in reservations, but that's pretty much what I did. They accomodate you as long as you're willing to pay $$$. The resort is beautiful. Parts of the entranceway aren't very impressive but wait til you get out of the check-in area and out near the pools. They have really cool slides in their gorgeous pools and a great bar. And of course for the premium bucks you pay, the resort is right on the water. When I went there, there weren't many young people in sight, so at night, the pools and jaccuzzis were pretty empty, as well as the waterfront beach lounge spots. In the resort, there are a bunch of little boutiques, and down the street there's Shops at Wailea- a few luxury shops like LV and Gucci, as well as your regular run off the mill Banana Republic and Gap. Their BR has special BR t-shirts specially made for BR-Hawai'i. Those made nice souvenirs. Uhm, aside from shopping what is there to do in Maui? Try different restaurants, relax on the beach, play golf or tennis, watersports, go whale watching or the movies, or go climb Haleakala. I'd go back to Grand Wailea to relive being 18 again because they made feel at home, and like a princess. I forgot to add, the hotel restaurants are pretty good.

    (5)

  • Chloe H.

    world class resort with tons of kids....i mean tons & tons of kids....i was there in august(peak season) so can't really complain....but really--where did all these people come from?? people are spending $$ at this hotel like there's no tomorrow....grand wailea is a cash cow....overall, had a pleasant vacation & will probably book this hotel again....

    (4)

  • John P.

    Just got back from 8 days! Excellent resort ! highlight of family vacation was family portrait with GW photographer, Ricky Mia! Captured our vacation!

    (4)

  • StefnScottman I.

    Love this hotel! Came here w/my cousin and her children.....it's so nice for kids..and adults they have awesome waterslides and even a water elevator! the have a grotto bar....but didn't get to enjoy that...next time! Beautiful grounds....try their macadamia nut pancakes....the restaurant overlooks the ocean and the adult pool!

    (5)

  • Finola M.

    We must have earned some good karma to stay here. Our flight to the mainland got canceled and American Airlines put us up at this resort (from Waldorf Astoria). I think the karma came from driving some hikers in the rain in Haleakala earlier that week. We'd been staying in a nice condo the whole week, this was a great way to end our vacation. I'm sure everything seems better if you're not paying for it but this is quite the resort. So opulent as to make you feel guilty. Marble terraces everywhere, a series of fountains to draw your eye to their network of pools that are connected by two lazy rivers, the artificial sandy beach for the kids to avoid the strong currents of the real beach, the swim up bars. Our room was very generous in size, had a balcony, the bathroom was the size of my bedroom at home (two person Jacuzzi bathtub and double shower area separate from the toilet and sink rooms. This must be how that other 0.5% of the population lives! (I gave this place only 4 stars because I did find it a little too extravagant, an oasis of golf resorts and swimming pools on the desert side of Maui, this probably would not bother people that booked into this hotel). Tip: book a late flight so that you can check your luggage with the front desk, enjoy the pools all day long, and then shower and freshen up at one of their complimentary suites before your flight. Better tip: pray that your American Airlines flight is canceled.

    (4)

  • Tara F.

    LOVE LOVE LOVE. the Grand Wailea. We came here on our Honeymoon in June 2007. The service is all impeccable, the decor is beautiful. The hotel exudes a Hawaiian paradise, as it should, it is! The pool is huge as it is a water park. There is a separate adult pool which brings me to my only complaint. For such a popular honeymoon and couple destination, the adult area could be just a little larger and more intimate. When we return to Wailea, we will most likely stay next door at the Four Seasons, as it is less of a family hotel and more of an adult location. The rooms are beautiful and it is well worth upgrading to have a wonderful view. Take advantage of the wonderful concierge, I have never had better suggestions or a busier vacation! I didn't get a chance to make use of the spa, but I did purchase several products from the Spa which I have fell in love with. The body lotion that is put in the rooms is absolutely heaven, I left with two large bottles ($60 each for the larger size) and I have reordered them twice. I found my absolutely favorite fragrance there in the spa shop and amazing essentials oils... I can not imagine the trouble I would have found myself in if I had booked spa services!

    (5)

  • Helen V.

    This is our second trip to the Grand Wailea and we absolutely love this place. Not to say that it doesn't have it's down side, but what hotel doesn't? But our great experiences and memories gives this place 4-stars!! My husband and I love the pool area - it has something for everyone: big adult slides and small kiddies ones. Even my little 16 month old daughter went one the kiddies slides with us. The only thing that kind of bothered me was having to be down at the pools right be 7am to get good seats in the shade. But that wasn't a big problem because our internal clocks were still on SF time for most of the trip, we had no problems waking up early.

    (4)

  • ryan c.

    This is an absolutely stunning resort. The pictures you see on their website don't do it justice. My fiance and I stayed here for 8 days and we left feeling like we didn't fully experience everything the resort has to offer. There's so much to do it's really incredible. My fiance and I visited a few other beaches around the island and we came to the conclusion that the beach in Wailea is the best without a doubt. It's perfect for swimming and hanging out. You can rent kayaks to take out on the ocean if you'd like or just hang out on a complimentary lounge chair and umbrella that the resort offers. The staff is extremely friendly and very accommodating. I surprised my fiancé with a cabana dinner offered by bistro molokini. To elaborate on the "very accommodating" part of my review, bistro molokini just happened to be closed for dinner when I was there but opened up just for us! A cabana dinner on the water is truly an experience that you would never forget. We also ate at the Humu restaurant for dinner and that was an incredible experience as well. The restaurant itself sits on top of a fish pond so and ambiance is really remarkable. We stayed in a deluxe ocean room which was absolutely amazing. The views we had were breathtaking. We could see the sunset every night from out room if we wanted to. It was extremely clean and everything was top of the line. Not to mention the bed was probably the most comfortable bed we've ever slept on! I would suggest walking around the resort a few times during the day and at night to take in the sites and smells of this resort. If you've ever been inside a florist before and smelled the fresh flowers there, that's pretty much the entire resort. On one of the last days there my Fiance and I got duo massages at their world class spa. I've been to some spas before but this one knocked me off my feet. We received a full body complimentary ex-foliating scrub and we had access to use the facilities there as well prior to our massages. I'm not sure about the women's side but the men's side has a Roman, Japanese, and Hawaiian style relaxation pools in the spa. Each area is surrounded by lush greens and a serene atmosphere that puts you in a completely different world. You HAVE to stop here for a service while staying at the resort. The spa has been rated as one of the top 10 spas in the U.S. by Travel and Leisure magazine. There's a shopping area about 5 minute's walking distance away from the resort as well. I highly recommend this place to future travelers looking for a once-in-a-lifetime experience. Go all out here!

    (5)

  • Julie K.

    A friend was getting married here so we went to check it out and it's the most beautiful resort I've ever seen. Check out the pool, my gosh.

    (5)

  • Kanike W.

    Enjoyed celebrating my birthday and especially dinner at the Alan Wong's Amasia restaurant!! Excellent service and beautiful vacation spot! Kind staff and maintained grounds. Rooms are a little dated but I'm here to enjoy Maui not my room. Can't wait for Spa day tomorrow!

    (4)

  • Heather F.

    5 stars to the pools, especially if you are traveling with children. We had our 15 month old, and 8 year old and they were both completely thrilled and entertained. The grounds are beautiful, the pools and waterslides are amazing, and the beach is the best I have experienced. The food and drinks are great at all of the restaurants, but you will pay the price. Think $15 for a Mai Tai, $8 lemonade...I took off a star for just the ridiculous pricing once you are there- you will spend a fortune, so its best if you just get over that, move on and enjoy yourself. Also, it was clear that the locals get an extreme discount, and when we were there there was a ton of unruly, unsupervised children running around which got pretty annoying. I also was not super impressed with the service for the caliber of the hotel. The Luau is good, and the Humahuma... restaurant is wonderful!!! The experience is truly paradise. The room, was OK- but for the price I have seen better. Of course if you have an ocean view, that is amazing. I definately recommend trying to spend at least part of your vacation here- especially if you are traveling with your kids.What we did, is spend the majority of our vacation in a nice condo, doing all of our day trips (if you are not using the pool or beach, there is no sense spending the money to stay there). The last 3 nights we stayed here and didnt leave. After 3 days we were done with the pool, and it seemed to be the perfect amount of time.

    (4)

  • James G.

    This resort scores a 10 out of 10. It's in a great location, the grounds and hotel are immaculate, the staff is very friendly, the spa is excellent, and the pools are a lot of fun!!! I visited this resort in May of 2005. I spent 4 days there and can't wait to go back!

    (5)

  • vinnie t.

    well I can't say I have stayed here YET! this is a review of the best pool you will ever jump into. my gf and I got passes to access the pool for my first visit to Maui.I couldn't wait to bc I've heard so Manu great things about the pool itself. there's a lot of water slides. they have a rope you can swing on over the pool. one of the water slides is like you're going thru a water rapid. you almost don't have to go to the beach with having this kind of pool. there's even a elevator in the freaking pool! as for the hotel it's really nice. I'm sure the rooms are nice also. of course it cost mad money to stay here. if you got it go for it!

    (4)

  • Peter Y.

    Overall a great experience. The only gripe I have is they charge for kids shows in the evening. This is on top of high room rates.vheck even Disneyland gives you free kids TV at night. Management should look into this.

    (4)

  • W G.

    Wow! I went here with my kids and it was wonderful! Get your kids to do the Lava Slide. It is safe and fun for your kid. Try Humuhumunukunukuapua'a,they had fabulous food! Also,if you are looking for breakfast,Cafe Kula is the place to go. Also,drop your kids off at Camp Grande,the instructors are wonderful! Again,I had a wonderful stay,and I would be thrilled to go back.

    (5)

  • Mako K.

    I can't decide to give the Grand Wailea 2 or 3 stars....there are some things that I really liked about the place, but also things that were NOT good. The pool area was great- with 2 kids, it's really the place to go. When you hear people talking about a large pool area, here it is. Keep in mind though, that there are A LOT of kids. If you don't get to the pool area by 8 am, all of the good chairs are taken. There are several slides, large ones and small ones, lots of pools that all connect together. The Spa is really nice too, the Terme was cool, but once you are done with that and are waiting for your spa service, there are probably 15 other people waiting too, in a small outdoor lounge, all waiting and listening for their name to be called. I"ve been to several other spas in Maui and really the Terme is the only unique thing here, otherwise it's just like any other resort spa around. Now, here are the bad things. The prices here are ridiculous. The Kula Cafe or whatever they call it charges $5 for a 20 oz. pop. Our family of 4 bought breakfast here one day and it was $70!! Oh, by the way, I'm sure everyone is aware but the cabanas at the pool cost $300 a day and you have to reserve them like 1 year in advance. The rooms are not worth the $800- the bathrooms are large, but our glass shower door was cloudy with scum and all around just dirty and old. The wallpaper was peeling off and our room was seriously an 8 minute walk to the pool. SInce my husband travels a lot, we got our 4 nights here with his Hilton points, enough points to stay at Disneyland for 3 weeks! We won't be coming back here, there are too many other good hotels in Maui.

    (2)

  • Mary M.

    Good golly, LOVED IT!!! My husband and I went there for our honeymoon as our final spot on our Hawaii tour and it was great! Definitely saved the best for last! We spent about $4k in 2 days since hot dogs are $12.50 and a breakfast of eggs benedict was about $25. LOL. But it was still amazing and completely worth it! The pools are all connected by water slides and there's even a baby beach for the tiny tykes. Bring a credit card because almost every activity has a cost! We went to the luau they had on Mondays and had a great time. It was right by the sunset and the performers were good too. There was a bar inside the pool and the gardens were beautiful! They have poolside spa treatments...GO TO THE SPA!!! Super expensive but awesome! The lobby itself was a must see. Take advantage of the breakfast buffet if at least for the view. Their restaurant, Numunumuhumuhumuapua'a (named after the state fish) was pretty good too. But on the day we were there they were out of lobster, which sucked cuz everyone around us had some. But on the bright side, they gave us a free bottle of champagne since we were honeymooners. OH AND IF YOU'RE HONEYMOONING....tell them that you are...and they will hook you up with a lot of cool stuff! Downside, the business center closes at 5:30pm and it's easy to get lost there cuz it's so dang big! But it's still totally worth it. DEFINITELY GOING BACK!

    (5)

  • Marlene L.

    My family and I spent 10 outstanding days here. The minute we walked in we knew our stay was going to be incredible! Our room was spectacular with an oversized lanai that had a nice grassy area and an ocean view that went on forever. The pools were beautiful and included many waterslides and a water elevator. My girls enjoyed the Tarzan rope the most. My husband and I snorkeled every day right in front of the resort. There were tons of fish, turtles and even eels. We renewed our wedding vows on the beach with our girls at sunset. Afterward, we celebrated at one of the best places in Maui...Humuhumunapuaka...they even brought out some wedding treats for us. It was hands-down the greatest vacation we have ever taken. We loved it so much, we reserved a room for next summer. This place is worth every penny. ALOHA!!!!

    (5)

  • Rachel H.

    The pools are great for kids. But you have to be out every morning to reserve chairs at 7am otherwise you will not be able to sit by the pools. The service around the pool is hit or miss. The Spa is great. The restaurants are awful. The Humu rest. was awful from food to service. The Four season is a much nicer hotel and the restaurants are incredible, but not very kid friendly

    (3)

  • Ed L.

    Nice place to stay but EXPENSIVE, I'm talking about a $4.75 can of diet coke in the little shop, or you could opt for the $7.50 Miller Lite... It is REALLY nice, but we had to leave everytime we wanted to eat anything b ecause of the insanely high prices... Ouch! Oh, the breakfast buffet is a steal at $30 a person!!

    (3)

  • Underhill T.

    My wife and I just returned from 8 days at the Grand Wailea. We have been to Maui before, but this was our first visit to the Grand Wailea. This is our last vacation before the baby is born. We really enjoyed ourselves. We stayed in the Na Pua tower - basically a hotel within a hotel. We had a great ocean front room. The room was large and the decor was nice (not as nice as the Fairmont however). The resort is extremely kid friendly. I could easily see coming back once we have children. There are several pools - some have water slides and are definitely geared towards kids. However, the Hibiscus pool is adult only - which was nice for us on this trip. The restaurants at the resort are OK - nothing special but not terrible. The spa (Spa Grande) was really quite nice. We ike to try out different spas when we travel. This spa is one of the nicest we have been to. The overall quality of the treatments was high. The facility is spectacular. This is one of the few spas that I actually felt like the personnel really cared that I have a good experience. One thing to keep in mind is that Hawaii is expensive regardless of where you stay. Resorts/hotels are expensive, gas is expensive, milk is expensive ($7/gal in grocery store), dining out is expensive, etc., etc., etc. Setting that expectation in advance has always helped me cope with the sticker shock in Hawaii.

    (5)

  • Anna T.

    I stayed at the Grand Wailea for my honeymoon due to a raving recommendation from my husband's coworker. Overall, not that impressed. Yeah the hotel itself is nice but not how much I paid for nice. You're better off staying at the Maui Sheraton and probably getting the same level of service and room. I also went to the spa at Grand Wailea and the masseuse was waaay too chatty for my supposedly should be peaceful massage. If you require a refrigreator at this hotel, they charge you $25/day! At that rate, I can buy my own mini refrigerator and put it in the room myself. Valet is also charged a per day rate, so save yourself money and do self parking which is free and is only a couple of steps to the hotel.

    (3)

  • Wesley J.

    The best Hotel in Maui. The Four Seasons is right next door. I have stayed in both. And the Grand is the best in terms of service and value. The rooms are huge and clean. The service is impeccable. The price is fair. And the pool and slide area so COOL. Even for an old guy like me :-)

    (5)

  • Ms M.

    What an over-priced hotel. The rooms are run-down, every little extra is a significant fee ($50 dollars for a beach umbrella per day, a cabana almost $200 per day!!) For the prices they charge, I resent being nickeled and dimed to death. The food is expensive and average, at best. Our bill for one week was higher than when we stayed at The Four Season on the Big Island the year before, and significantly higher than when we stayed at the Mauna Lani six months before. Granted, the pool and slides were good fun for the kids, but we found the prices way out of line for the quality of service and the condition of the rooms we had. I took a SCUBA trip through the hotel, and the $150 price tag was for a 3/4 mile round trip swim to the dive site.....give me a break. They can't afford a boat to take us out there? On the up side, the spa was nicely appointed, but a factory churning out massage appointments all day long, and the gym was crowded and noisy. Sorry.....not the best trip we've ever taken........

    (2)

  • Dorian G.

    i didnt stay here and i never would. we were here to go to one of the on-site restaurants (Humu...). the entire property is overrun with children of all ages. children of the screaming kind. screaming in the lobby, screaming in the corridors, screaming in the gardens...yet i dont recall seeing any parents. my husband wanted to sneak in the next day to use the pool area, but i firmly put my foot down. can you imagine what the pool would be like during the day? screaming in the pool, screaming next to the pool, screaming in the cabana....

    (1)

  • Liboo K.

    This place is off the f**** hook. This is probably the nicest hotel I have ever stayed at. It's kind of crazy; super insanely expensive (I was at a conference here and it cost about $200 a night. Regular rates are significantly more than that, apparently) but very pretty, if overly manicured, and very attentive. Everyone working at this place really seemed to go out of the way to be friendly and helpful. The beach is gorgeous, there's great snorkeling on the south end and I have to say, having a huge fruity drink at the humuhumu...etc. bar overlooking the ocean was something I would love to do again. One warning if you are feeling like a romantic vacation; this place is CRAWLING with children. On the other hand, if you have a few young kids you want to let play on the waterslides and the pseudo-beach built in to one of the pools, this place is probably well worth the $$$. I miss it already. :)

    (5)

  • Kayla H.

    This is by far the nicest hotel I have ever stayed at. All the staff from the Front Desk to Maid staff was super friendly and even say "aloha" if you pass by. The grounds are absolutely gorgeous unlike the room decor which I found ugly but it was still clean and that is the main concern I always have. I wish I had a chance to soak in the oversized tub. The room was a good size and if I had one complaint it would be about the bed. It was awfully uncomfortable for me. I woke up a couple times in the middle of the night because I was laying on my side and my arm was hurting so I was forced to sleep on my back the whole time. The pools were really nice but you have to get out there and lay your towels down early to get a good spot which is really annoying but luckily they have security staff who's soul job is to look for that kind of thing and if you dont show up they will yank your towels. The drink prices are OUTRAGEOUS pool side and so is the food. Mediocre food and drinks, you are better making that stuff up in your room or having a snack. I gorged myself at breakfast so I was able to last until dinner with a little snack in between. The breakfast buffet is awesome! I loved how you could get fresh omelets if you wanted to wait in line or you could opt for some scrambled eggs and bacon! yummy! The spa is killer and I wrote a whole separate review for that. I liked that it was right on the beach and so you could go back and worth from the ocean to the pool which is always a plus!

    (4)

  • Jalissa N.

    Great resort! They are very accommodating to peoples needs and helpful in any way that they can. Drinks are a little spendy but that's expected. Beach view is great & lots of water slides and pools to pick from. Be sure to get down to the pools and beach early to get a chair because it gets very best! Food is great as well. I will stay here again if I'm back in Maui.

    (5)

  • Gennie J.

    This hotel is very beautiful and the pool area is awesome and the beach is great too but if you don't have a wristband they will kick you out of the pool area. The only complaint I have about this place is that it needs more food choices inside the hotel.

    (4)

  • Roger C.

    This is a fantastic hotel/resort and the best on Maui. The rooms are awesome. The Ocean view is great but the maintain view is nice too. The Ocean view faces West so you catch a great beachfront sunset. The Mountain view offers a nice sunrise. The breakfast buffet is awesome. I gained 5 lbs on Hawaiian Bread Pudding. The gym helped me with my breakfast gain. It is a nice 2-story gym. My wife loves the spa, calling it the best she has been to, anywhere. You can borrow a bike, free, at the front desk and stroll on down to the Shops at Wailea or go to one of my favorite restaurants, Monkeypod kitchen, only 1 mile away for an awesome Mai Tai. The restaurants are world class and the swim-up bar rocks an incredible Creamy Colada that tastes even better in the Jacuzzi Cave. Good times Good times.

    (5)

  • Mandy M.

    MY WEDDING RING and other JEWELRY WERE STOLEN from a BELLMAN while STAYING at the Grand Wailea!! He was CAUGHT & finally SENTENCED LAST WEEK. The GW HAS NEVER compensated me at all, or at the very LEAST given me an apology. Instead they accused me of lying and/or misplacing it when I reported it to the police. Hotel security searched through all our luggage while my 2 little girls stood there in tears (frightened) as they went through their bags as well. Management WOULDN'T EVEN SPEAK with us. NEVER EVER STAY THERE IF YOU OWN ANYTHING OF VALUE. THEY ARE HEARTLESS!!! It's all over the Internet. Just google it! However, the Grand Wailea isn't specifically named on most articles. Isn't that just a little suspicious?? hawaiinewsnow.com/story/…

    (1)

  • Susan L.

    I always book a massage at the spa grande. I do miss the deals they used to have three years ago where you get a body scrub, 50 minutes treatment & $25 food voucher to bistro molokini (they have the best hamburgers) for $125. I had Misty twice for a Swedish massage and she was awesome!!! I love the different salt baths & the whole staff are superb! I've been coming here every year & will keep up the tradition!

    (5)

  • gianna g.

    I've been coming to this resort for 5 years in a row now. My 91 year old grand mother has been staying at this resort for 15 years. I'm pleased to see that some of the staff know her by name. We don't come to save money-- We come here for the spacious rooms, the expansive gardens and pool. This resort is really beautiful. The grounds are extremely well kept and the Botero scattered around the lobby compliment some of my favorite memories for years now. One thing to watch is your bill. I was charged over 1000$ in incorrect spa and bar charges. They were removed on my second conversation with the manager. Pros: Beach access Caters to families and children with a ton of activities to entertain them while you lounge. Room size Views Packed lunches at any time of am. Shops Cons: Food is terrible and expensive. Buffet breakfast is worth it since it's the best quality you can find here and you can make a sandwich for lunch! However, I was impressed with the box lunch. Maid service is marginal-- they don't vacuum or clean the lanai-- asked multiple times to no avail. Doesn't matter how much you tip.

    (4)

  • Brian H.

    Ridiculous. I'll start by saying the place is beautiful and that's about the only redeeming quality. The place is huge and the grounds are sprawling and there is no signage to find your way around. Seriously took us 30 minutes to find the restaurant we had reservations at and the staff was little to no help with directions. We were told to "follow the tiki torches" which would lead us to a dead end. I'm sure if you were there to wander around it would be great, but in the end it just left us frustrated. Please put up some signs.

    (2)

  • Marvin F.

    I've been to Maui a total of 1 time but I'm already convinced that this is the premier place to stay. My best advice is to go while kids are in school (avoid 3-day weekends, first few weeks after school lets out). It's the only way my wife and I were able to spend countless hours in the swimming pools with plenty of available lounge chairs and short to no lines for the water slides. Yes, they have water slides! They also have the world's only water elevator, a must-try at least once.

    (5)

  • Mercedes R.

    This is a solid resort hotel - and I was planning on giving it three stars but it grew on me at the end of my four night stay. Parts of hotel are a little dated but they are working on that. I'm usually not a resort person but I attended a conference held at the GW so decided it was easiest to just stay there as well. I was in a fairly standard ocean view room. The bed was comfortable and the furnishings were new and nice. I do wish there would have been an electrical outlet by the bed though ... Minor complaint. Lanai was spacious and private and the view was incredibly beautiful. The grounds were stunning - green grass everywhere and while I personally don't think the beach immediately adjacent to the property was the nicest beach in Hawaii (fairly narrow too), it was awesome to be able to park myself on one of the pool lounge chairs facing the ocean and easily saunter over to take a dip in the ocean. Beach lounge chair service was nice but a pain (you have to get a voucher - not a huge deal but tedious), and the beach chairs were all right (pool chairs were way more comfortable). Food was barely edible to okay on property and pricy (to be expected I guess but I would have preferred the food to be outstanding and pricy). This would be a good place to take your young kids if you don't want to have to deal with loading them up with beach and sustenance gear every morning to go somewhere ... the beach is sheltered and you can get everything you "need" (food, restrooms, pool and beach) without leaving the property (there's a pretty awesome kids' pool available just in case your kid happens to not like the beach, like mine) - a good compromise and convenient, but you're stuck with the services and experiences the hotel has to offend then.

    (4)

  • Stan H.

    I consider the Grand Wailea Resort World Class. I have been to the resort many times in the past with no problems at all but this time ( October 14) I did have some room problems. The problems were resolved by Stephanie B, Customer Relations Manager. She was amazing! My World Class rating is because of outstanding facilities and employees!

    (5)

  • Ben B.

    This is a great hotel in many ways, right on the ocean, great food and entertainment, pools and slides... But I had a sub par experience here that should not be happening at a hotel of this caliber (and price $$$$...) I bought a pair of sandals at the gift shop, they were fine at first but a day later started to really hurt my feet. I noticed that a different shop down the hall was selling a pair that felt a lot better so I went to return the original ones to the gift shop. Now I understand they are sandals and that they would need to be sent back to the company, not resold on the floor, but at a hotel like this, they shouldn't nickel and dime folks when they spend so much money already. The supervisor chose to not accept the return and in turn lost a returning guest. I left the store unhappy and if they knew how to run a hotel like this, they wouldn't let that happen over a $40 pair of sandals. Work on your customer care Grand Wailea, I spent more than enough money in your hotel, you should've taken care of me correctly... Seems like a small price to pay to keep a returning guest.

    (3)

  • Tony J.

    Had a great visit here to celebrate my 40th bday in style. Every encounter with staff on the grounds was greeted with a cheerful "aloha!" Our room had a nice view of the ocean, palm trees and several koi ponds. The food is on the spendy side, however I always felt like I got my money's worth. I took advantage of the free scuba class, and went out to do an open water dive afterwards which you pay for. I did that while my wife was in the spa- which got 5 stars from her! Get to the pool area early if you want a chair. People would "save" multiple chairs in different areas which contributed to a perceived shortage. Security had a system to mark abandoned chairs so I actually only had to wait once for a few minutes at peak time. I travel regularly for work, and this property is right up there with my favorites. Already planning another visit for next year!

    (5)

  • Guwamimi H.

    I had high expectation to this Waldorf Astoria brand. Here are some facts after 5 days here ( total stay -12 days) 1. Dated room. Bathroom definitely needs renovation to meet the price tag. 2. many online review are raving about the view, landscape, garden and pool here. compare to Fairmont orchid in big island, here is only okay. 3. Valet only. Picking up car is fairly quick. Today my husband was picking up stuff from the trunk and they drove the car away, with trunk open . Lol , I couldn't stop laughing . This is just one of the service problems 4. Service: room and bell service are great so far. Our room is cleaned 2 to 3 times a day. People at front desk and at towel booth need to take chill pills and have some customer service training. They can't take more than 2 questions or a little big confusion , get defensive so fast I thought I were in some roadside motel. Front desk fun fact 1: first day check in , we booked 3 rooms with different check out dates. We requested at least 2 ocean view room with king bed and 1 room with 2 queens. A bit complicated than usual but um... Was it that difficult? The front desk lost her smile in 5 mins and had to suffer her shitty face till the end. Took us at least 20 mins to get things right. I hate be the one holding lines. Fun fact 2 : found my parents room was charged a movie $34.99 after they check out yesterday early morning at 5:30 am. I went to front desk today and politely told them parents probably pressed the wrong button. Again, the smile was gone very fast. I was told that there's nothing she could do and I needed to call accounting. nice, unwilling to go any extra step to help a guest. So I asked her to write accounting number for me , she just pointed at the bill like I was blind and repeatedly saying there's nothing she could do. Yes ma'am lol. I was not deaf . maybe you're stutter.. And I asked where I could get stamps? She said here and asked where the destination was . I told her few international locations. She said she's out of international stamps and stopped right there . I waited a second expecting she would tell me when they would have more stamps. Noop, so I had to ask, she said Maybe tomorrow . Tks again , unprofessional service provider and not willing to any additional step . Competing with DMV, Grand Wailea front desk, You will not lose. Will I go back again? Probably not. Someone else can have my money not Grand Wailea -- this review was wrote in Sept 2013. didn't get to post it until now

    (2)

  • Kay K.

    The best place to stay in Wailea off Maui Island.

    (5)

  • Jannies B.

    Beautiful property, multiple pools (8) connected to each other by water slides, fun for both adults and kids. We were at the concierge level. and between the afternoon tea, happy hour, and daily breakfast we were pretty well taken care of. We attended the "Grand Luau" at the hotel, and while we also attended the Old Lahaina Luau (which EVERYONE raves about), a few things this has are: 1. Fire dancers (awesome) 2. Aerial performance--a mini version of cirque du soleil hanging from the coconut tree. Make a reservation if you want to attend this. Overall a great experience. Service was wonderful, and we would definitely visit again. Tip: Check for AAA rates, although still over $400, you will still save some. Tip#2: Part of Hilton so if you are a HHonors member, you may be able to get upgrades given your status.

    (5)

  • Lulu O.

    The pools need a face lift Service was good. Room was gorgeous. Wrist band security sucks.

    (4)

  • Melissa B.

    Went there today and was extremely disappointed! Nice place, but $20 for a Ceasar Salad that resembles airplane food was so not cool I refused to accept it...so I went hungry. Decided to drink instead, but since I was there with a wedding party and not a guest they wouldn't serve me. LAME. When drinks are $17 a piece you should gladly accept my money. Guest or visitor! Epic fail. I won't be back. And although I did not stay as a guest, I can say there were kids everywhere screaming and shrieking so the pool was barely tolerable. We rented a condo about 5 miles away, for $170 cheaper and all the wedding guests stated to me that they wish they had done the same!!

    (1)

  • ExtrafirmTofu ..

    Restaraunt Review Only: We stopped in for lunch and enjoyed a comfortable spot at a window with a great view of the beach. They highlight their locally sourced produce, which was fabulous. Great service and a great place for a meal or sundowner.

    (4)

  • Lyn L.

    Beautiful resort with wonderful views. Every time I go to Maui, I stay at the Grand Wailea. The staff is friendly, and they offer many activities. I enjoyed their food and services.

    (5)

  • Emily N.

    Customer service contacted me and have been very helpful. I Am pleased with the follow up service from Carrie .

    (4)

  • Casey L.

    I was very excited to come here for a work event given its reputation. The people have been fantastic. The food though in the convention space was just ok. The main reason for the low rating is the facility. This place needs a major renovation. My tub hadn't been cleaned because I found numerous hairs...yuk. I also noticed fixtures and areas where the facility was damaged and it's not being maintained as well as it should be for such an expensive place. Kinda disappointed.

    (2)

  • Kim G.

    We went on a business trip and the staff was on top of everything we asked for. You have to love Hawaii and their welcoming smiles. The Ocean View Deluxe rooms have a beautiful view; the shower and the tub are great, but nothing beats a private beach with kayaking, stand boards, and a cool drink in your hand. The bartender Keoni in the lobby brings a great attitude and he's very welcoming. The bar has a live band during certain hours and is quite relaxing after a long day. There are a few restaurants and bars that are around the resort and they're all great. The resort is a few minute walk to the Wailea shops. I would defiantly recommend this resort to anyone who asked. I wish I could've spent more time on Maui...sigh....and at Grand Wailea. I will be back!

    (5)

  • Crave N.

    Top notch PERIOD We had rez for ocean deluxe view, when we checked in, we were told we had been upgraded to an ocean deluxe SUITE! When we walked in to the room, all we could say was WOW!!!

    (5)

  • rich m.

    Valet guys are nice and helpful. That's about it. This is my 5th time at GW and doubt I'd ever return. Service is terrible. Pool area is dirty with a lot of trash. Shade is limited. Cabana is 450...more than my room cost. Internet is so sloooow! I mean think of your old dial up internet and slow that down by 10.

    (2)

  • Caitlin F.

    While the Grand Wailea seems to impress locals who ask where you're staying, it's really sub-par in comparison to the other high-end resorts on Maui (think Four Seasons, Fairmont, Ritz). The good: 1. An awesome pool (though we didn't use it). 2. On a great beach for swimming and lounging. 3. Comfortable bed. 4. Nice, accommodating staff. 5. Beautiful grounds. 6. Location. 7. Valet attendants are knowledgable about island-wide activities and stock your car full of water and towels for a day out. 8. A paved walking path along the beach. The "eh": 1. Others are right--kids everywhere. It's like Disney Land, but on Maui. 2. The only parking option is valet at $30 a day (plus tipping the attendant every time you go out, which could be several times a day). This in addition to the $25/day resort fee. 3. Room was in desperate need of an upgrade. White bathroom tiles have certainly seen better days (dirty grout, too), and fresh paint would be nice. Other little things like a crooked/broken lamp shade, leaky refrigerator, and ancient phones simply don't scream "5-star resort". 4. Expensive room service that is just okay (and very, VERY few options if you have food allergies to dairy and wheat). 5. Feels very commercial--zillions of little shops, a FedEx office?, etc. 6. Pool is not 24 hours and slides close at 5:00. 7. It's almost TOO large. I don't think we saw even half of the resort. If you have kids and/or aren't looking for ambiance, but are still willing to shell out a ton of money, this is your place. I suspect they'll be doing some serious updating in the near future. As it is, the adult pool is under construction. I doubt I'll return to Maui, but in the case that I do, I will likely stay at the Four Seasons or one of the newer boutique-type hotels.

    (2)

  • Kyle Y.

    For you sports nuts this was considered the Jamarcus Russell of hotels. Overrated and disappointing. Unfriendly and presumptuous staff with the exception of a few hotel service members during the stay. The concierge woman didn't seem to appear to want to be there and was of little help when we were inquiring about golf courses in the area. Props to our luggage guy who guided us to our room. One of the lone bright spots among the resort staff. He was a local and had extensive knowledge of the hotel, and it's amenities. Very helpful and very friendly. Should have gotten his name then when you check in, you could request him vs. the other unfriendly staff. Room was of decent size: wouldn't deem it to be 5 star quality maybe more in the 3.5/4 star range. Nice bathroom complemented by a prompt maid & turndown service. Had a partial view of the ocean and was settled right above Alan Wong's restaurant. Parking: Offer self parking if your going to charge $30/day plus tipping the worthless valet staff. What separates The Grand Wailea from the other hotels in Hawaii is the grounds and landscaping: Absolutely top notch and well maintained. The pool is pretty amazing itself with the lazy river and series of mini water slides along with one lengthy one where you pick up speed really fast. You have imported material from other parts of the world along with koi ponds and waterfalls. The hotel beach is a decent stretch of beach but is too crowded with all the water classes being conducted. Buffet: Went on Monday, maybe it wasn't their Sunday lineup being offered but the food was pretty good. The omelette was delicious along with their Denver potatoes. Felt it was overpriced at over $30-35/person. Cafe: Paying dinner prices for breakfast, I saw their breakfast plates which where $15-20 for what should be an $8 plate for portuguese sausage eggs and such. Uh no thanks. Paid more here for a Vitamin water than at the airport ($4.25). Ridiculous The molokini bar was disappointing. The transplant staff wasn't very friendly and to channel the inner Charles Barkley was "turrible, turrible turrible" watered down instead of blended and along with everything else at the hotel, overpriced. I will say that they serve generous portions of food. Had the quesadilla and someone else in our party had the pizza. Didn't expect the hotel to be as crowded as it was for the middle of October but it felt way too much of a tourist spot than to be able to truly relax away from the noise and all. Would I stay here again? Frankly the Grand Wailea should pay me. I'd rather stay at a hotel where they treat the guests with more hospitality and sacrifice a star (vs. 5 star) in return.

    (2)

  • Wolv W.

    Booked here for a week as part of a conference and added a few days on at the end to relax. Because of this "conference" rate, and even though the website when booking said breakfast was included for 2 adults, only one breakfast was included per day and they demanded an additional $40 for a second breakfast. Okay not much I can do about that I suppose so I asked them to remove the breakfast rate from my stay for the last 2 days and we would eat elsewhere (we paid an additional fee for breakfast for 2) - oh no, they can't do that. So I'm stuck paying for breakfast for 1 no matter if it's used or not, and they refuse to honor the terms that were presented on the Hilton website. We check out tomorrow and I will never return. Your money is better spent at one of the other resorts in the area.

    (1)

  • C Q.

    I spent the last 4 months waiting for a call I was promised (twice) from management and finally decided to write this review. While the property,itself was glorious,....the service leaves you "wanting". We have had the privilege and pleasure of staying in at least a dozen other hotels and resorts in Hawaii and usually pay half or a fraction of what we paid at the Grand Wailea and have never been as disappointed. Our idea to spend a lot more money to celebrate a very special Valentines at a "Waldorf Astoria" property- the Grand Wailea was a terrible mistake. In short, the service, rather the lack of service ruined our evening . To add insult to injury, at checkout we were asked about our stay and after we shared our disappointing experience, the front desk agent said that she would have a member of management contact me directly. It is June,..we are still waiting for a follow up call. Keep all the money we already spent because we will never stay at your property again.

    (1)

  • Kim M.

    A guaranteed grand time at a grand hotel. The Grand Wailea is definitely fabulous. But the price (painfully) reflects the royal treatment. In other words, be prepared to fork out a pretty penny or two! Also, it's pretty big. Big enough where you can get lost.. SERVICE: Excellent. All the workers are more than pleasant and helpful. ROOM SERVICE: The food is good, but pricey. DECOR / AMBIANCE: Elegant and true to Hawaii's native roots with the many sculptures of native voluptuous women. From our room, we had a part ocean view, above Alan Wong's new restaurant Amasia. The bathroom was heavenly, consisting of both a large tub and a separate glass shower. ROOM ASSIGNMENTS: Only reason why it receives 4.5 stars instead of 5 from me is.. bc I think room assignments should be taken into greater consideration.. Families should be placed next to families, and honeymooners should be placed next to honeymooners. I realize sometimes this can't be helped, but I definitely don't feel like I should be the one to explain to my 11-year old sister why people were "moving furniture" at 3am...LOL. POOL & SLIDES: Super fun! If you're more of a land creature and tend avoid the beach and pool like I do, you'll still want to check out the Grand Wailea pool and slides. My sister had to do some serious convincing, but I made it into the water and down the slides. I had a fabulous time, with and without the pool-side drinks! The water elevator is a neat concept--I recommend trying it at least once. VERDICT 4.5 stars, but I would have given it 5. It's a beautiful, ritzy hotel and I highly recommend this hotel for families and honeymooners alike. There are lots of activities for any and everybody.

    (4)

  • Stephen G.

    Definitely a great place. This is my third year staying here. I don't think I would stay anywhere else. Of course I'm not paying for the trip, otherwise I would be able to afford the hotel. The grounds are beautiful and so is the, basically private, beach that is only shared by the Four Seasons hotel. I've walked up and down the beach and the pools here are definitely the best. The pools are numerous with an adults only, family area, children's beach, lazy river, and water slides. I've been to a couple if the bats and restaurants. The bars and the food is over priced, as is expected for a resort hotel. There are some good drink specials during happy hours compares to the normal prices. The first year I was here I bought the souvenir tiki cup and have brought it back every year. The refills are half the price, around $15 for 24 oz. I would advise stopping at the Costco near the airport and sticking up on lunch food and alcohol before heading to the resort. Just fill your souvenir cup. No glass or outside drinks are allowed. BTW there is also a Safeway on the way to the resort. I don't think outside food and drink is actually allowed, but in the three years we've come here, we have never been questioned about our many bags off food and drink. One last thing. I haven't had the breakfast buffet, but a friend has and I have looked over the balcony down on it. The Bellagio in Vegas charges about $36 for their very large champagne brunch. The breakfast at the Grand Wailea is $31. You can get champagne for $10 more and it's less than a quarter of the size of the Bellagio.

    (4)

  • Ralph V.

    First review ever: We were so excited to stay here for our Maui vacation and our 20th anniversary. After reading all the reviews this seemed like the perfect hotel...I was wrong. The hotel is in serious need of updating (pools are dingy n need tile work badly). They were doing some construction around pool area which just made getting around difficult...may I suggest some signage!!. We stayed in a partial ocean view suite that came with a personal concierge who called to introduce herself and then when we arrived we found out she was on vacation thru our entire stay. The slides were a joke and three times we asked what time the slides were open and we're told 9-5 only to find out the water elevator closes at 4. So we tried the next morning but found out it was only open from 11-4! Because of a busy sightseeing schedule we never got to ride this one attraction which was partly a reason we stayed here. I'm not a huge fan of Japanese food but Amesia restaurant was a cool experience for the family $300 later. I will say my wife and I did the private cabana dining on the lawn and watched the sunset...very expensive but worth every penny those guys deserve 5 stars on their own! All and all it was an ok experience but at $1200/night I expected more than an ok experience. Next time I will try Four Seasons or Hyatt who never let us down.

    (2)

  • Sunny C.

    This place is getting 2 stars because a hotel that charges close to $500 per night (for their most basic room!) + resort fee (25) + Parking (30) should deliver an outstanding experience. You expect more from the Waldorf Astoria brand. If it was branded as a Hilton and charged Hilton rates in the $250 price range, it would be a different story. We are second time visitors at the Grand Wailea. We were looking for a little resort style pampering, and selected this over the Fairmont or Four Seasons hoping the kids would have a blast at the pools and that the parents could relax pool and beach side. The year before we stayed at the Marriott next door, which was beautiful and very relaxing... but GW has the mega pools, and we thought the kids would love them. Overall experience was a mixed bag. Pros: A nice large property in gorgeous location. It sits smack in the middle of one of the most beautiful beaches in the world. The lobby is stunning, with sweeping views, cool breezes and unique art. The rooms are very large, with comfortable bathrooms and daily turndown service. Housekeeping is wonderful and you always return to a beautiful and clean room. On our first trip we were give a room in the Molokini wing which was JUST TOO FAR away from anything, it was exhausting to get around esp with a toddler. This time we asked for a room closer in and were placed in the beautiful Chapel wing. Room was lovely and the view was beautiful (deluxe garden view category), we were pleasantly surprised with the amazing ocean views from the room and lanai. Chapel wing is in a calm peaceful section of the hotel. Our room was beautiful. Cons: Way too crowded. Your entry level experience (buy into a basic room) is similar to flying coach on an airline - they will shove too many people into too little space, banish you into some ugly room way at the back of the hotel involving a long, hot hike to the pool or beach. For a Waldorf Astoria experience, you need to upgrade to 'first class' -- fork out some mega $$s for an upgraded room in the Napua wing, and then and spend $400 a day to get a pool side cabana to be able to enjoy the pool area with a chair and some shade. Service is spotty. We were not greeted with leis upon our arrival (hubby was handed one only after he tipped the valet!). You don't feel the spirit of aloha here. Takes forever at the check in area -- always lines! We waited in line for 20 mins to check in, and 20 to check out. Poolside is a nightmare: Gorgeous and Fun Pools! Experience is ruined by the crowds. You can never get a chair or umbrella. Trash and litter around the pool. Not relaxing. There are too many vendors crowding the area trying to sell you stuff. They should get rid of vendors and paid cabanas and make sure they have enough chairs and umbrellas to accommodate their paying customers. Even if you find a chair, nobody comes up to take a drink order etc. They only treat you well if you rent a cabana. Such a shame. Same with beachside, you cannot get a chair or umbrella unless you are down there before 8 am. Not exactly relaxing. People were very upset to show up at the beach and be told there was no umbrella. The beach chair people were not friendly nor polite to the customers. They added me to a waiting list, said they would call if a chair came available. But if I did not pick up the phone when they called, they would give the chair to the next person... huh? Am I supposed to spend all day with my phone in my hand waiting for the call? What if I want to swim in the pool or ocean? why not give me a buzzer instead? Or Page me? Find a better system Grand Wailea! So poorly organized! Poolside cafe is dirty and overpriced (made me sick). Avoid. Eat at the Bistro Molokini or Cafe Kula instead. Better still go to the Marriott next door for a lovely poolside lunch. Hotel did not respond when I complained about getting sick from the food. I was disappointed that they did not as much as apologize when I complained about getting sick -- again poor service. Rooms are lovely and large, but some are outdated and too far from the pool or beach. Our room was in the chapel lounge, closer to the pools - very lovely area. However it was on the first floor, and there was a lot of noise from people walking along the path or talking loudly on cell phones. Try to get a room on a higher floor in a wing closer to the pool! Here's what irked me about the place -- you really get the feeling they are out to nickel and dime you. This is in stark contrast to neighboring luxury resorts - The Four Seasons and Fairmont who charge a similar rate will pamper and indulge your every whim - you will be welcomed and fussed over every minute of your stay. They make you feel like an honored visitor while the Grand Wailea makes you feel like you are inconveniencing them with your presence. I hope this grand hotel wakes up and starts taking better care of it's guests.

    (2)

  • M J.

    Pool is very big. Has world's only water elevator. Also has slides and winding river-lagoon like pool. Room, lobby, restaurants all clean and beautifully designed.

    (4)

  • Marissa L.

    This was our first time at the Grand Wailea (and the first time in Hawaii at all.) Definitely our first time at a Waldorf Astoria resort. We were there on a group rate through a corporate trip so we were able to pay a more reasonable price for the rooms. We would never have been able to afford it otherwise... Prior to coming to the Grand Wailea a lot of the yelp reviews made me nervous. Unlike what the reviews said, there wasn't that many screaming children and there were beach chairs available whenever we needed them. That being said, we went after Labor Day, mostly on weekdays, so that might have made a difference. We were also lucky enough to be placed in a room with a pool and beach view. The room was very beautiful and spacious. It had a fridge! And to the yelper who said there was no corkscrew...our room came with a corkscrew. Maybe it was bad luck? Maid service was efficient and happens every day (though I was a bit shocked that non-corporate guests have to pay for the maid service and for internet!) People are right though, because the hotel is so humid and there are no fans to vent steam, there is a faint mildew smell and gunk in the grouting. Also, the cleaning service's mops need to be cleaned more often...we kept finding other people's pubes in our bathroom, probably dragged in from the previous room. Service was friendly (I'm assuming every service worker is trained to say aloha even if they are just walking past you in the lobby...can't possibly be a Hawaiian thing..can it?) We got to learn what a turn down service is (uh, apparently they come into your hotel room and flip over your comforter and put a flower on your pillow with a poem on it.) Twice a day cleaning was nice... one afternoon, we tracked in sand all over the inside of our bathroom. After dinner, when we came back to the room, the sand was gone. The grounds are beautiful and wind all around a lovely garden filled with fat koi fish and expensive artwork. We enjoyed Botero Bar, The Grotto, Humuhumu, and the luau (separate reviews.) We bought the pineapple mug but only used it once because it rained the next day...just to keep in mind if you buy the mug. On the first night, apparently they had a weird Asian fetishistic show for the company employees. Really, really awkward. The one thing that I thought was whack was the valet parking for the rental car. I figure if we are renting a car from the hotel, the parking is included! But we had to pay $33 because we parked the car for an hour to go back to our room and change before heading out again. Eek. Overall, I would recommend the Grand Wailea--with the caveat that you need to either come as part of a group, or need to be able to afford the nickel and diming! The Grand Wailea is centrally located in South Maui and faces by far the loveliest beach within walking distance, Wailea Beach. It has massive pools and a great swim-up bar. It is also accessible to the Shops at Wailea, which means you can go to the general store in the mall and pick up toiletries and supplies (eg: alcohol) that would otherwise cost a lot in a hotel gift store. Best of all, the Grand Wailea is directly across the street from that region's bus stop so you don't really need to walk very far to get out of there if you need a break! Oh yeah! If you like POG (pineapple orange guava juice) there is an unlimited dispenser in the lobby by the front desk. Do not pay for it anywhere else. Just go to the front desk and drink as much of it as you need.

    (4)

  • Lady Bug Z.

    This is the ultimate place to relax and get away from it all! Yes, it's a splurge but worth it. The resort is absolutely gorgeous. From the extensive art collection to the meticulous gardens. We took the botanical tour and was fortunate to have Jim as our guide. 690 coconut trees, red & white gingers, bromeliads... The pools are just so much fun. Great slides and who can resist the Grotto bar? Wailea Beach is one of the best beaches! We rented a lawn casabella one day and just had a blast. Nice, clean rooms with a spacious lanai. Housekeeping is attentive, thorough and friendly. Spa Grande. I absolutely love the terme. Lots of treadmills at the fitness center = less wait. There was a wedding one evening that ended with a spectacular fireworks show that we enjoyed from our room!

    (5)

  • Leigha T.

    Some times I read people's reviews and I just think, part of any vacation experience is what kind of person you are. If you are a glass half full person, than anything can be an amazing and fun experience. I can't imagine how picky a person must be not to give this place anything but a exceptional review. Yet, people find weird things to complain about. Who are you picky people? How could you not find 38 acres of sculpted gardens, pools, restaurants and service staff that are willing to bend over backwards for you anything less than perfection? God has not come back yet to bring us to heaven, but this is a close as it's going to get! What do you want? Just go and enjoy it, kids, adults, families, anyone that can afford it. My mouth was on the floor for the first 2 days, because I couldn't stop being amazed by the beauty.

    (5)

  • Shane T.

    We spent 4 nights at the Grand Wailea in May 2011 and found it to be a very enjoyable experience with just a few shortcomings. Overall a delightful, open air large hotel designed to best accommodate corporate or convention gatherings. The pools are amazing, on-site car rental extremely convenient, and every room has a view of the ocean. It was especially wonderful having a balcony to sit outside. I most enjoyed my private scuba diving session right off the beach. The spa was also quite delightful. Cautions: 1. food service is average (which can be expected at such an enormous hotel, but not worthy of 5 stars) 2. The pools were extremely crowded and difficult to find a chair (reminiscent of a Carnival cruise) 3. The front desk seemed a bit disjointed in locating a package that had been left for me. Took about 30 minutes checking with various departments and finally had to just call back in the morning.

    (4)

  • Misi P.

    I know that I am not a resort girl. I don't like the idea of being tucked away someplace, unable to escape. I want to get out on the town, preferably by foot, to see and experience a place. With that said, the Grand Wailea, is beautifully constructed, but gave me a very off sense of Hawaii, i didn't go to the spa, so I can't speak to that, but being oceanside was wonderful. The amenities were nice, but I honestly thought the Four Seasons and the Fairmont were far prettier hotels. The food at the Grand Wailea left something to be desired. I was expecting much better fish selections being right next to the ocean and all...

    (3)

  • Raleigh C.

    Had family in town staying at the Wailea so we used their room info to get some bracelets to check out the amazing pool. And amazing it was, water slides, poolside dining, and all the amenities. It made for an excellent day. Maybe when I'm 40 I'll have the money to actually stay here. I'll be sure to sneak back into this place whenever friends/family or a random name and room number comes my way. Oh and for those who do not like the pool because of the kids, what do you expect, its the real only fun place for kids to play in a water park at the island. If you want a pool to lounge by with a quieter crowd, hit any other resort, but don't expect this pool to not have lots of kids having the time of their life here. I do realize i'm giving the entire hotel 5 stars for just a review on the pool, but oh well, i'm sure its a great place all around

    (5)

  • Nicole P.

    I think this is a wonderful resort, but at the price I have had better service. It is not five stars in my opinion. The art and sculptures are beautiful and even if you are not a guest I would recommend taking a stroll through here. I would like to note that I do think it is one of the better resorts on this side of the Island.

    (4)

  • Brad S.

    The Grand Wailea is a spectacular hotel. The staff is so courteous and professional. And the layout is just breath-taking. I like this resort better than the Four Season's as we like to be outdoors on the facility - and the Four Season's seems a little cramped for us. And it helps that the bar has a loose pour! We had also scheduled massages at the Spa Grande - one of the best massage experiences ever!!!

    (4)

  • Dane K.

    What a disappointment, and a waste of money. We made our reservation about 10 months prior to checking in to the Grand Wailea. When we made our reservation, we specifically requested a king room. Upon arrival we were told they didn't have any king rooms left and only had a room with 2 queens. After the person went into the back room to talk to room control (I picture a geeky man with 10 monitors in front of him watching what customers in the lobby were doing), she came back. We were told that we could check back the next day, or they could "sheet 2 queen beds as one". The second option didn't sound so bad so we agreed. When we arrived in our room we found two queen beds pushed up against each other, not sheeted as one. You couldn't even pull the sheets or the comforer out of the bed because they were pushed up against each other. The headboards are attached to the wall, so they were not even behind the bed. It looked dumb. (I posted a picture here under the Grand Wailea, check it out). There was only one night stand, which was about a 10 foot journey away from where I was to sleep. I'm paying $400 a night to put my glass on the floor and not be able to pull the comforter out from being tucked in? And, oh, did I mention it was the handicap room, so there were bars everywhere and all of the furniture was severely banged up. The wallpaper was peeling off the walls and the room stunk. The tile shower was nasty. My bathroom at home is by far nicer than this room. I didn't pay $400/night to stay at a place that's not as nice as what I have at home. There's nothing luxurious about that. The kicker here is my mom checked in the same day and she had requested 2 queens and ended up with 1 king in the same room type. So clearly the GW is very bad at planning and didn't even bother to read the customer requests. For the prices they charge, this is ridiculous. The next morning we went to ask if they had any rooms open up. She went into the control room and came back and told us no. This was not a satisfactory answer so we pressed on. Eventually she came out of the control room and said they'd have a room available after the people checked out today. She told us to go to our rooms, bring our luggage to the lobby by noon, and they'd call us to our cell phone. (No offer of help from the bell captain). So we went to our room, and basically checked out by noon. We left our luggage with the bell captain and went off on our day. At about 4pm we went to the desk to ask why they hadn't called. They said they didn't have any rooms still. This was completely unsatisfactory, so we of course demanded something. After 10 minutes in the control room she came out and said they had a room and the baggage would be sent up. We were *shocked* to see that our luggage was still sitting at the bell captain desk in the middle of the lobby--for a good 6 hours. Much of the time there's nobody at the desk and anyone could've just walked up and stole the $5000 of electronics and other goodies I had in my bags (we were there for a wedding). All along, no apologies from the staff whatsoever. We went to our new room, waited about 30 minutes for our luggage before calling to ask where it was. 10 minutes later half of our luggage arrived. They didn't know about the other half. That came. The bell captain told us he had been there since GW opened and since Hilton took over management it's gone downhill. They've laid off 400+ workers and raised the prices without making any improvements whatsoever. Our room was painted because that's there temporary fix for the mildew that grows all under the wallpaper. The room stunk like a wet basement. It was a JR. suite, which meant it had a nicer bathroom-the size was the same. The service here is terrible, the place isn't nice. Everything here is fake-trees, plants, waterfalls all fake. It's a lot like a Disney hotel except the staff isn't as nice. The place is too big. They show two parking lots on their map-what they don't tell you is one is valet only. The other one is the far end. Our room was a good 20 minute walk to it; and the lot itself was constantly full. You at times had to wait for people to leave. The pools sound nice, but they're overran with bratty 10 year olds during the day. And the water features are only open from 10am-5pm. The 2 or 3 waterslides easily took about 15 minutes waiting in line to get in, and weren't really anything exciting. The food at the restaurants was severely overpriced. ($11 for a bagel and cream cheese). My food had a plastic wrapper in the middle. They wouldn't comp it, only bring a new one. The golf course restaurant across the street was 1/2 the price, nicer, friendlier. They nickel and dime you to death. $2.50/day for cleaning. $10/person to carry bags (they don't tell you this until you see your bill). etc etc. Waldorf-Astoria? Yah right! I've had better experiences at hotels that were 1/4 the price.

    (1)

  • Paige E.

    There are some good things and bad things about this resort. Let's start with the good. -We stayed for free by using Hilton points. So that was awesome. -Bathroom was great - really cool! And all the toiletries smell really nice. -Beds are very comfortable. -Water slides. Who doesn't love water slides? And pineapple cups from the swim-up bar that are covered so you can ride the water slides with your drink. -Out of the way, not in Ka'anapali, which is super crowded. -Humu is an awesome restaurant, really expensive but everything there is expensive so it shouldn't shock you. -Views are fantastic, but I think that's more Hawaii and less the resort. The bad: -The floors of the hallways you use to get to your room are wide tiles - so every time a maid cart goes by, or someone with luggage, on your floor or a floor above you, you REALLY hear it. It's effin loud. -There are a LOT of kids. My friend and I didn't really mind it, but it might bother some people. There's an adults-only pool for those who want to escape the children. Also, is every toddler on Maui unhappy? They were always crying... -No refrigerators in the rooms?? Front desk said there used to be mini-bars, but when they removed them, they just locked up the empty cabinets. C'mon, this place is too damn nice to not have fridges. My friend and I kept filling bags with ice to keep our beer and yogurt cold in the bathtub. -Signage around the hotel sucks. It's so hard to find everything: parking, elevators, pools, restaurants. Once you find it you're good to go, but better signs would be helpful. -The concierge messed up our zipline reservation, so we couldn't go. However, they did comp us for our luau so I can't complain too much. This last one isn't for sure, but the day we were leaving, my friend had all these red bumps all over her torso (and they later appeared on her arms). Her dermatologist said they were "most likely" bed bug bites. However, she had checked the bed at the Grand when she saw the bumps and didn't find anything. The resort says they didn't find anything. But we both washed all our stuff in hot water just in case, because no matter how nice a hotel is, they can still have a bug problem. I'm still giving this place 4 stars since I'd go back. BUT I'd only go back on Hilton points, as it would take a hell of a lot for me to pay $400/night for ANYTHING.

    (4)

  • Nelly C.

    One of my favorite places to visit on the Island of Maui! I absolutely loved my experience at the Grand Wailea spa and I can't wait till I go back! My husband and I scheduled a couple massage during our stay, but even before the massage we enjoyed quite a bit of time in the Terme Hydrotherapy. I tried the aromatherapy baths, the massage waterfall, the hot and super cold baths and it was ALL such an experience. Such a beautiful and peaceful environment with staff close by to assist with whatever you need. If you don't have time for treatments and the baths, the Terme experience is definitely one that you don't want to miss.

    (5)

  • L. F.

    Grand Wailea is one of the most beautiful hotels I have ever stayed in. My husband and I stayed there for our honeymoon at the end of April and had a great time. When we checked in we were told that there were 2 groups there who had taken all of the ocean view rooms and to try to check back in a few days when they were gone. When we got to our room, we actually had a beautiful view of the ocean and were so happy with the room and the view, we never went back to get upgraded. The room was very large, as was the bathroom, and very clean, we never had any housekeeping problems. The grounds are very expansive, so you will definitely get your exercise! You could stay at the resort and never leave if you wanted to. We got beach chairs right away every morning, and walked over to Shops @ Wailea for coffee and breakfast instead of paying an exorbitant amount ($49 per person if I remember correctly) for breakfast at the hotel. The pools are awesome, and the staff is great. Stephanie and Tim (at the Grotto Bar) are fantastic, and make great drinks! Definitely worth getting the pineapple to get a little more bang for your buck. The valet parking was so convenient, our car was always waiting for us within minutes, and had 2 bottles of cold water waiting every time. I would definitely recommend this hotel and would stay again in a heartbeat!

    (5)

  • Sheri D.

    My BF and I had the BEST time at The Grand Wailea just this past weekend!!! We booked for a regular room but to our surprise, we got upgraded to a suite and the view and the room was just fantastic!!! The pool and slides were amazing and the staff was just super friendly and incredibly efficient! We didn't get to try any of their dining options but I'm pretty certain that they're great as well. Overall, we DEFINITELY recommend staying here!

    (5)

  • Rick S.

    No hotel is perfect, but giving this hotel only 4 stars wouldn't be fair. We started our stay at the Hyatt in Maui, which is nice, but this hotel is in another league. The grounds are amazing. The workout room and spas are excellent. The rooms are larger than average, and nicely furnished with large flat panel TVs, a shower and seperate tub. Highly recommended -- especially if you are a Hilton Honors member and can stay here for free.

    (5)

  • Jeremy B.

    This place is flippin' AWESOME! We just got back from a 4-night stay here and we super-duper highly recommend staying here for a romantic-fun vacation. Only real downsides of the place are the daily resort fee ($25 per room) and the extraordinary cost of food. There is also an extreme lack of guest parking (non-valet). We rented a Dodge Charger and it barely fit in the self park spaces. I know that space is at a premium in Maui, but dude, give a guy enough space to open his car door. The rooms here are HUGE! At 600+ sq. feet they are more than a third bigger than the rooms at the Hyatt and the Westin. The bathroom was pretty big too. It was clean, but it wasn't completely spotless, but not as bad as some other reviews indicated. The pool area is wicked cool and is one of the main attractions at the resort. The water slides are pretty sick for a hotel and the tarzan rope is pretty fun too. I must have went on the rope 20 times and the next couple of days I was too sore to get back on. Tried the Virgin Lava Flow and it was really flippin' tasty. We wound up getting one each day we were there. Since we went in mid-September, there weren't too many kiddos running around and almost no teens at all which was awesome. Finally, I can't not write about Spa Grande. What can I say? Probably the best spa experience I've ever had. If you like water, the Terme is the right place for you. 5 different soaking tubs (aromatherapy, mud, seaweed, papaya & mineral), a japanese bubble tub, a roman bath, swedish spray shower and much more. You get to spend an hour in this place soaking and getting exfoliated before you head up for your massage. Basically it's like getting 2 spa experiences for the price of one. The massage was rad too. Food. The GW is damn expensive, so it's totally worth it to drive to Kihei and buy water and other drinks at Safeway and also eating at some chain restaurants in that area. Otherwise be ready to shell out at least $25 pp for each meal at a minimum. Overall, this place is super cool and mostly worth the money. Just make sure to bring a lot of it.

    (4)

  • Barry S.

    DON'T VISIT THE GRAND WAILEA IN A BATHING SUIT WHATEVER YOU DO-YOU MAY END UP GETTING ARRESTED! On July 10, 2013, my 15 year old daughter and her friend had lunch in the pool area at the Grand Wailea in Maui Hawaii. They were wearing their bathing suits as were most people at the pool area. As they were walking through the pool area after lunch a woman named Hiipoi at the pool recreation desk stopped them and told them they were trespassing on hotel property and ordered them to leave the hotel property at once. She told them that if they did not leave at once she would have them ARRESTED. She then had them escorted off the property. The girls were very shaken and upset about this harsh treatment. When I tried to relate this story to Laurie Cuellar, Recreation Director at the hotel, on the phone shortly after, Hiipoi came over and stared me down and would not let me speak to Laurie privately. To avoid Hiipoi's invasion of privacy, Laurie came to speak to me in person. When I finished the story, she told me that the hotel and pool area was for the exclusive use of the hotel's overnight guests, and that even though the pool area restaurants and bars were open to visitors, my daughter and her friend were treated this way because they were wearing bathing suits. She explained the bathing suits made the hotel staff think that they were using the pool, which was exclusive to hotel guests. The hotel staff were instructed to remove any people they believed in their discretion were unauthorized users of the pool. Meanwhile Hiipoi never even bothered to ask them what they were doing at the pool area or if they were using it, she just had them escorted off and threatened them. When I asked Laurie if she was proud of her hotel for treating visitors in this manner, she replied that she was not proud. Otherwise, while polite, she was completely non-responsive. And all this took place after we were visiting the hotel and patronizing it for lunch and some drinks. So beware of visiting and patronizing the Grand Wailea in a bathing suit, as you could wind up in prision. And what makes this even crazier is that I stayed at this hotel for 8 nights last year and spent lots of money, am a member of their Waldorf membership program, and they are constantly soliciting me to return. Wont be happening anytime soon.

    (1)

  • Trang H.

    Grand Wailea is an absolutely gorgeous resort with expansive grounds, lush gardens, numerous waterfalls, fountains, koi ponds, and pools. It also happens to share the number one beach in Maui, Wailea Beach, with the Four Seasons next door. From the moment you arrive, you will be impressed. Once you step out of your car, you'll be warmly greeted with a lei and led to the check in desk where there's complimentary guava juice and ice water. There's complimentary green tea and water at the gym also. The resort boasts a lazy river, the world's only water elevator, a swim up bar, at least three hot tubs, a number of pools attached by small slides, and two huge speed slides. In addition, Grand Wailea is also home to Spa Grande, one of the most impressive (and most expensive) spas in Hawaii. The rooms are clean and decent, and most have at least a partial ocean view. However, the age of the resort does show, especially in the bathroom where there's a bit of grout between the tiles. Don't let this small detail deter you from staying here; it truly is a first class resort. My biggest gripes with Grand Wailea are its overpriced, lackluster restaurants and the mandatory $30/night valet parking. To me, it's necessary to rent a car to truly experience Maui, so it feels like they're underhandedly charging you more on top of your room charge. Tips: If you're planning on drinking a bit at the resort, grab one of the tiki/pineapple cups for $22.00. They are 22oz vs your standard 16oz plastic cup. Refills cost as much as a 16oz cup ($15) so you get more drink for your buck plus you get a cute souvenir cup to bring home. Come in early to mid May so you can avoid the crazy Summer rush while still enjoying gorgeous weather and low off season prices. No line at the slides and you don't need to fight for pool chairs. Wee! Wear your swimsuit if you're going to dine outside of Bistro Molokini. You can jump in the hot tub of the adult pool while you wait for your food. Double wee! Go to Spa Grande and take advantage of the Hawaiian Airlines Hana Hou magazine deal. $298 gets you an hour of the terme baths, a mango honey scrub, a 50 minute couples massage, and two $25 certificates to Bistro Molokini. Triple wee! Edit: If you're looking to avoid children, I don't advise booking another hotel. I guarantee you that you will run into families wherever you're staying. Luckily, Grand Wailea offers an adult pool for anyone 18+.

    (4)

  • Phuong H.

    Three stars for their one of a kind water elevator and awesome pools. Other than that, I would never want to stay here again. The grounds are nice but the rooms are horrendous, it's like you're staying in a rundown motel. Kids are always running around and screaming. Maybe it was because we came around Thanksgiving so there were so many families but we didn't have a good experience staying here.

    (3)

  • Jeff Y.

    Well, the joint is OK but pricey. The pools are cool but if you are expecting real water slides you will be disappointed. For the price point, I might rent a house through VRBO and go to the beach. Your space will be bigger and the property will likely be better maintained than the Grand Wailea. This hotel is getting a bit worn around the edges and in need of maintenance. Finally, do not spend the money on the Napua Tower Concierge Floor. The food is sub-standard and the service is worse.

    (2)

  • Leatha M.

    The Event Team was Amazing! I was planning a cocktail reception for approximately 100 people, only executives would be attending so I had to do this from a long distance. Not only did the do a great job, they exceeding our expectations! They were very helpful and we received compliments on how nice it turned out.

    (5)

  • Jack W.

    We stayed here in the beginning of July. The hotel is nice, but it is starting to show it's age. Our room had a decent view, but it was not the cleanest and could definitely using some sprucing up. There was actually graffiti scrawled on the bathroom door in our room. Not most appealing thing to see the F-Word every time you visit the bathroom. The biggest thing you need to be aware of is the Oklahoma land grab for pool seats and beach chairs that commences at 7AM every morning. The first morning we slept in, and strolled down to the pool at 9AM. Every pool seat was taken and there was no longer space available on the beach for chairs and umbrellas. The beach attendant did say that we "Could enjoy a chair on their lovely lawn." Seriously?! I did not fly to Maui to sit on a lawn without a view of the ocean. I could have stayed at home for that experience. The rest of the vacation I got down to the beach shack at 7AM to get seats. There was always a line by the time I got down there. Not ideal, but better than going without a place to sit.

    (3)

  • Kehau S.

    Honestly, we're from Hawaii (lived here our entire lives) and this is the best hotel in Hawaii (and we've stayed at many). It's in fact the best hotel we're ever stayed in anywhere (and we've been to Australia, New Zealand, Korea, China, Japan, London and France). The Waldorf Astoria New York is our second favorite hotel. The rooms are beautiful and comfortable. The staff is excellent. It's the greatest pool - our kids absolutely love coming here. The spa is amazing. The food is divine. It's a great place to stay. Is it expensive? Sure, but about the same as other luxury hotels. Is it worth it? Absolutely! Above all else, it's calm, private and relaxing. It's honestly one of our favorite places in the world We go every chance we get.

    (5)

  • Lori G.

    DO NOT GO TO THE LUAU!! What a horrible experience! This review is specifically about the luau. Okay, for starters the price is outrageous given what you get out if the whole experience. I went with my husband and two kids age 7 and 5 ( the 5 year old was free. So, for $110 per adult & $50 for one child, not to mention the $ you spend once you get in on the leis, the pictures they take of you which they graciously print & provide you in a folder frame, the arts & crafts to purchase, we walked out spending $500. And what do you get? Entertainment which for the first two hours is 5 minute intervals with 10-15 minutes of breaks in between. And the food? First of all, there is very little & if you have kids, then there's very few choices if your kids are not so adventurous. Now, I get it. It's a luau and traditional foods are the expectation but when there are many families with young children, some kid friendly options would be so easy to provide . And for the adults? Of course, the pork which is cold by the time you get it is cold, served alongside more cold chicken , beef and even better cold, chewy fish sticks. Yum!! And to top it off? A variety of jiggly wiggly gelatinous desserts that are nothing but sugar with little flavor. By the time you get to the actual entertainment after two hours, you're so done with the whole thing, you're just ready to leave. What a waste of $.

    (1)

  • Jen R.

    Great hotel. Service is good, very pretty lobby. Rooms could be a little more updated, but they were very nice still. A few different pool areas and the beach is right there.

    (4)

  • Howard K.

    5 star property with 3 star managment when full. Paying 1k a night for this: 1. 2 hour waiting list for beach chairs. It's not like they didn't know they would be full Xmas week! 2. Had to be on the waiting list for a roll away bed for my son...for 24 hours. 3. Beach chair by the pool? Good luck. Either stake one out at 7am, which I am unwilling to do. Or be obnoxious and just move someone's stuff and take their chair, which means you sit there for an hour, uncomfortably awaiting a confrontation. The hotel claims they clear off the chairs when unused for an hour, but that is untrue. 4. The air conditioning unit is either 65 degrees or off. You can set a temperature but that is just to placate guests. It doesn't actually work, as we were told when we asked for it to be fixed. 5. Room service wait: 70 minutes. The staff is quite adept at expressing sincere apologies; they obviously have a lot of practice. They are clearly instructed to offer nothing for anyone's inconvenience. I have stayed at the Four Seasons at capacity; they make sure they have the staff and amenities on hand to make you feel special. At the Grand Wailea, I feel like just another one of the cattle.

    (3)

  • DeLacey A.

    Loved loved loved this place!! It is totally a resort away from home. We stayed at a time share for almost a week before coming here and it totally put the time share to shame. I would say though with the time share you plan to be away from the hotel as much as possible, even though the pool was great and they had activities for the kids. With the Grand Wailea you plan to stay the whole time and not leave the resort. There are plenty of things for kids to do, the pool is absolutely amazing including the swim up elevator. The drinks are pricey so we just filled up a lot in our room if needed for refills. Finding a pool spot is totally hard to do and the cabanas are pricey too but totally worth it for a spot! We will definitely be back here someday soon!!

    (5)

  • Marcy R.

    Decaying run down place....see daylight around entire door....brown liquid oozing from bottom of fridge in a cabinet badly damaged by moisture or water....can hear EVERY neighbor...have 2 walk in rain 2 nearest on site restaurant where I had calamari that I now think is coming back up....stay elsewhere!!!

    (1)

  • Julie S.

    This hotel is a heavenly splurge for a family of four with kids that can SWIM. Two people are included in the resort price. Each additional person cost $50 per day for a max of 4 people to access the pool facilities. More than 4 people cost $95 per day. I think the first floor ground rooms would offer families with kids easy access to the pool during the day starting at 7 am and jacuzzi in the evening till 10 pm. The top floors are wonderful as well for their million dollar views of Wailea Beach. I'd recommend getting a paper copy of the hotel's daily times from the Concierge and stopping by the fitness center to get their monthly activities brochure so you can keep on top of all their specials and daily events... and assorted happy hours times. The HH times are hard to keep up with because they're only for an hour :) Parking: $30 per night for hotel guests - Valet ONLY Complimentary: * Internet up to 2 MB per day in the rooms. Free internet around the hotel. * Access to the pools. Only water elevator in the world. The boyfriend and I enjoyed starting from the top pool and casually making our way down the various slides and into the lazy pool. It's not as "fun" as a water park but not as crowded as a water park :) Note: intertubes are not allowed down any slides. * Access to the Fitness Center * Beach Yoga at 7 am (again, check the fitness center for the latest schedule). What a lovely experience gazing at the ocean and focusing on your goals for the day :) * Hatha Yoga (Other fitness classes e.g. "Hip Hop Hula" at a $10 fee and sign-up at Spa Grande) * Mountain Bikes and Helmets from the Valet * Access to the Fitness Center * Beautiful art gallery to view. Pieces from Chihuly. * Free introductory scuba diving lessons (Daily: 10:30 am - 1:30 pm). There is an option to go into the ocean after the lessons for a fee. * 5:15 pm daily keiki fish feeding at the restaurant Humuhumunukunukupua'a. You can see the lobster in the water! 0.0 A few FEE activities I considered: * $30 breakfast buffet from 7 am - 10 am. Only reason we stayed away from the temptation of gluttony is that the conference my boyfriend attended offered hot breakfast from the hotel. Their egg sandwich, egg benedict, and mini-pantries were just the right portion. Oh, I could eat papaya sprinked with lime everyday and be satisfied :) * Maui Beach Club - $20 to borrow a boggie board, $40 per hour for a paddle board. OPENS AT 8 AM... My own fault that I assumed and planned my day thinking that they'd open at 7 am because they offered a more than $100 paddle boarding tour/lesson package at 7:15 am... I scheduled a spa appointment accordingly to getting a one-hour paddleboarding experience at 7 am. * If you're interested in any painting or photography classes ($65 fee), sign up QUICK. Spots for the photography class are limited to SIX. So if you're sure you want to do this, you might even want to sign up over the phone before coming to Maui :) P.S. Purchase the reusable pineapple drink container souvenir for a discounted price on any drink WITH double the volume. It's a win-win-WIN! :)

    (5)

  • Mina L.

    Gorgeous resort with so many photo opps. Perfect luxury hotel for families. Kids will love it and so will teenagers. For romantic getaways for couples, this could work as well, but I'd say go to the Four Seasons, which is right next door. But the pool at the Four Seasons is lame compared to the multiple pools here. But i must say, this resort is HUGE, so get ready to burn a lot of calories walking from the hotel rooms to the pools/restaurants. Tip: Even if you can't stay at this hotel, you must at least check out the spa at this hotel. It's simply amazing.. There are several massaging waterfalls that relieve all tension and stress in seconds.. Simply amazing!!!

    (5)

  • Samar N.

    WOW this resort is amazing! We were a bit apprehensive in paying the steep prcie tag to stay here as a lot of the reviews on trip advisor and on here had mentioned the resort going a bit down hill. We finally decided to give it a go for a part of our Maui trip because the pools looked great and being a 7 year old trapped in a 26 year olds body I could not resist hte appeal of 5 WATERSLIDES!! The resort grounds are beautiful and very well kept. Our valet/ bell boy when we arrived forgot to Liei (sp?) us and walk us in but we were okay. The sweet lady at hte front desk gave us our lei's and helped us get checked in. We booked throug hte American Express fine hotels program and if you can I would definitely recommend doign this becuase of the resort benefits. Our room was large, clean and had a nice ocean view from the bed and balcony. though the resort is large it doesnt feel overwhelmign and is pretty easy to navigate. The pools are ceneralyl located so you are not too far from any direciton. The pools are amazing! If you have kids this place is great for them to come and play, go on the waterslides, tarzan swing, lazy river, water elevator etc. If you do not have kids its a great place to remember how fun it was to be a kid but there is not soo many childern it is annoying or you feel like your at lego land. So that is a good thing. The Grotto bar (which I will review seperately) is also amazing! Great locaiton and drinks. Notes: we saw a few complaints on here and trip advisor that the chairs fill up easily on teh beach or pool. I am sure this is the case during peak times such as spring break or windter break. We went in May and had no issues. Also a few reviews mentioned self parking .They do not have self parking anymore you have to valet 30 dollars a day.

    (5)

  • LJ D.

    Being generous with three stars. Looks beautiful but the experience with the front desk does not make think this is going to be a good thing.

    (3)

  • Carisa A.

    Yes, it's expensive, but worth the price. Love this place. You are greeted with leis, by the nicest ladies! The bellmen are immediately ready to take your luggage, and your car. Valet is, I believe, 20 dollars a day. Not terrible. You can self park, as well, which I think is free. Not positive on that one, though. The lobby is gorgeous! Lobby is located on the fourth floor, with a beautiful view of ocean when you check in. There is delicious punch and water there for you to enjoy, as well. The rooms are nice, may need an update soon, though. Flat screen t.v.s. Beautiful bathroom. The restaurants are great, especially humuhumunukunukuapuaa. The restaurant is over the water, with fun views of the ocean. Great sunsets. The food is amazing, as well. Pools are a kids paradise. Adult pool just got remodeled and looked heavenly.

    (5)

  • Amy V.

    This review is specifically to commend the customer service of the front desk staff, particularly Shane Cruz. We checked into the Grand Wailea on Saturday 4.19 for our honeymoon. Upon check-in we were notified that our room was not yet ready but they would phone us when it was, we had reserved a premium ocean front room and requested a higher floor. After about an hour an a half, we were notified that our keys were ready--by this time there was a lengthy line at the front desk of people just arriving and so we had to wait on line again--not ideal, but worth the wait as we were about to get to our grand room.....NOT exactly. We were given a "corner" room that was on the 5th floor (room 5072) This was our 3rd Trip to the Grand Wailea so we're very familiar with the better rooms on the higher floors, and this one didn't cut it. In addition, the real deal breaker was that there was a SHARED LANAI with the room next door. This was absolutely unacceptable for a honeymoon, or any other trip for that matter. My husband called the front desk and asked them please to move us to another room, any other room, but that it was awkward to share a lanai with strangers for our honeymoon--we were first given the option to stay in the room for one night and then move to the 8th floor---to which my husband politely declined and asked if there was something more they could do. This is where Shane comes in. Shane went above and beyond to make our experience memorable. He was able to upgrade us to the 9th floor of the Napua tower to an amazing ocean view room with all the amenities of the tower (free breakfast, cocktail hour, appetizers, etc.) The service by Shane was truly second to none and he absolutely made our trip! We cannot thank him enough for his diligence and efforts to help turn a poor situation into a great memory. Thank you, Shane!!!!

    (5)

  • JOANN P.

    Wonderful hotel. It's a bit on the overwhelming, pretentious side but guilt and wallet pangs aside it's magnificent. I agree with the other positive comments here. Staff is fantastic. Beach is superb. Hey it's Maui and life is good. I do have a suggestion though. The Grand Wailea recycles NOTHING because the management thinks it's too much work. This facility generates hundreds of thousands of pounds of trash. It really wouldn't take much for them to recycle some of the bazillions of bottles and cans. Maui has recycling centers. So here's my request: If you've stayed here or would like to stay here please pop an email to the Grand Wailea. I bet it wouldn't take much to change their policy. I'm not really much of an earth-muffin but this is an Island and trash has to go somewhere. Want to help? grandwailea.com Thanks.

    (4)

  • Amy T.

    Great location & beautiful views from this property. For the price point, the hotel could use a few updates. Cleanliness was top notch & the service was also excellent. Make sure you find out about all of the extra costs at check in. We weren't informed about the $35/day Valet fee at check-in so it was a surprise on our final bill!

    (3)

  • Christy L.

    My friend and I stayed at this beautiful property for a week in September 2011 and had a fabulous experience! The Grand Wailea has the best pool I've ever seen. It's multi-tiered with a little bit for everyone: water slides, pool bar, rope swing, and a quiet adult pool. The poolside service is great though better at the adult pool. In terms of food, Huma, while expensive, is a great restaurant. We particularly enjoyed the lobster for which it is known as well as the nightly happy hour at sunset when drinks were half price (which really is regular price to most of us). The rooms were nicely appointed and well kept. The gym is nice and was never crowded. The spa deserves its reputation as one in the top in the country! The concierge was very helpful, making fairly last-minute reservations at high demand restaurants during peak hours. Grand Wailea has two very key areas that could take it up to a 5 stars or down to a 3 stars over the next few years. First, the food at restaurants other than Huma is sub-par and very expensive. For example, a basic dinner for two, with two glasses of wine, at Bistro Molokini cost $100. The poolside food was, at times, hardly edible and again, way over-priced. Second, parts of the resort are starting to show some wear. For example, tiles in the pool are moldy or chipped, and the stone path walkways are cracked. These little details separate Grand Wailea from its neighboring hotel, the Four Seasons. All in all, the Grand Wailea was an amazing destination!

    (4)

  • Jamie G.

    I have stayed at the Kea Lani and visited the other local "high end" hotels, but the Grand Wailea has truly exceeded my expectations for what a Maui resort should be. From the over-the-top-great customer service that permeates every area of the resort, to the rooms and grounds, to the location, to the activities onsite, this place has left me breathless. What am absolute treat in vacationing! We are leaving for home tomorrow and we are already planning our return trip. Some of our favorite highlights: the rooms and grounds are beautiful and immaculate; the lazy river, slides and waterfalls make for a truly fun experience for all ages; Richard and the swim-up Grotto bar adds a certain fun element in enjoying the island drink menu; the staff at the hotel and in the restaurants and bars here are fantastic! We are sad to leave and cannot wait to come back. Tip: I reserved our room 8 months prior to our trip and got a fantastic price!

    (5)

  • Carla V.

    Just got back from a week stay at resort! The WOW factor starts the moment you step inside, my family was in Awww! It was hard to get my boys (teens) out of the pool and the beach (only like 10 steps away from the pool). Sunsets were magnificent and the food delicious. Yes, it was pricey but so worth it! Book it now! Can't wait to go back miss it already!

    (5)

  • Adam S.

    They made Thanksgiving work for me and brought a microwave to my room so I could heat up my home cooked meal brought from my family. Liz in Guest Services is amazing.. though the basketball court fee to play is a bit of a joke. My 4th year here and will most certainly be back.

    (4)

  • Corey Tess T.

    I was lucky enough to be the event coordinator for a conference here in Maui and was very impressed with the staff, the event sales team, the food and beverage servers et all. As a guest, my room was great.. I had a lovely view of the ocean from my balcony.. I was greeted with a fruit and wine basket and the bathroom was large and modern ( I am very picky about bathrooms) The resort is amazing.. we tried walking the entire thing and felt like we still had not seen it all. The fountains, sculptures, plantings and structure are all very inspiring and open. The water slides were crowded and the private beach had more people on it than i expected, but we spent a lot of time exploring the island and driving around.. we rented a convertible and enjoyed the road to hana and other local attractions... I would recommend MAUI with 5 stars and the Grand Wailea with 4... you must come to Maui and if you do.. staying at the Wailea would be great, but is not a must.. a time share would probably be just as well.. if you have kids the water slide pools are great for that purpose.. we actually spend more time on the private beach lounging and sight seeing when i wasn't working... take your camera every where.. you wont want to stop snapping photos... i love Maui.. want to go back!

    (4)

  • Gianna R.

    This is by far the best and my personal favorite hotel on Maui... The hotel and grounds are amazing, The staff is very accommodating and friendly but the main attract to me is the pool.. Hands down they have the best pool with swim up grotto bar in Maui... You can't beat the location in upscale Wailea... If you are lucky to get to stay here you will know you made the right choice after 1 min of arriving...

    (5)

  • Margaret P.

    Pure bliss! That's what I have to say about the spa. Can't speak for the hotel accomodations itself, but the spa is absolutely breathtaking. We decided to treat ourselves to a spa treatment the same day we arrived on Maui. My friend found this great deal on Trip Advisor, while doing some research for spas on Maui. We each booked the Haven Package for about $120 each. This package includes free valet parking, access to the spa, an exfoliation and a 50-minute massage or facial. We chose the Lomi-Lomi massage. Oh my god, this experience was heavenly. The lobby of the spa was spacious and beautiful. The staff helped us settle in and showed us to our lockers. They gave us a tour of the facilities. We relaxed in the huge hot pool in the middle of the spa, before moving on to our exfolation services then the salt tubs. I have not felt that relaxed in such a long time. Made me seriously think that I could marry rich and not for love. While we waited for our Lomi-Lomi massage therapists to call our names, we waited on the lanai between the men's and women's spa. What a view! It was absolutely beautiful! The Lomi-Lomi massage was just icing on the cake. I dozed off towards the end, and woke up, smelling the wonderful Kukui Coconut lotion my therapist had rubbed into my skin. I ended up falling in love with the scent so much, I've ordered a bottle for home! Returned back to the lanai as I waited for my friends and just took in the sun before it set at the end of the day. What a way to start our trip! I totally recommend the Haven Package to feel luxurious without breaking the bank!

    (5)

  • Lou I.

    Stayed here for 9 days and the resort is beautiful and definitely kid friendly. Lots of fun things to do. Staff is super friendly. The price of the food is very expensive and it was ok. For what you pay, I expected a bit more. The drinks are overly priced as well. I guess you can expect it when you stay in these types of places.

    (3)

  • Val G.

    Spent a girls weekend with some business at the Grand Wailea! We upgraded to the Napua Towers and it was so worth it!!! Not only did we get an awesome breakfast every morning but the cocktails & pupu nightly was awesome our Thursday & Friday bartender was friendly, remembered our drinks. Can't wait until next girls vacation to Maui!!!!! PS. Thanks to my friend Liana for mentioning the upgrade-like I said well worth it!!! I just have 2 things that I personally didn't like and that was pool/hot tub only opened until 10pm & could not buy drinks at the pool until 10 AM!!! Good thing we bought some alcohol from Foodland.

    (5)

  • Vikéndios N.

    I've stayed here numerous times, first when it was the Grand Hyatt Wailea then under KSL as Grand Wailea. Currently a Hilton resort, nothing much has changed. ATMOSPHERE: Because this property opened as a Grand Hyatt, it's everything what the "grand status" is to present Grand Hyatts. Gorgeous first impression as soon as you drive up. Huge man-made waterfall, big Porte cohere, flowers, water features and art sculptures adorn the atrium lobby, with the awesome outdoor Botero Bar as the main centerpiece. And large scale, as in almost 800 rooms. ROOMS: I've stayed in a standard room and a junior suite. The standard rooms are very spacious with a big bathroom with soaking tub, glass shower but unfortunately a single vanity basin. The balconies are spacious too. Some are mountain views but majority of the rooms face the ocean. The junior suites (called the Alii Suites back in the day) are located in the lower rise wings closer to the ocean. It boasts a separate bedroom and living room thus giving you two balconies. The bathrooms have upgraded marble but are the same size as standard room bathrooms. All views are ocean. POOL: This is the high point of the resort. It's a mini water park for all ages to enjoy. For adults only, a formal pool with private cabana rentals and outdoor massage tents. For all, the best resort water features in all of Hawaii! On the main level there's the worlds only water elevator that lifts you to the highest point of the terraced pools. Basically it's an enclosed cylinder (but open at the top) that houses a circular bench similar to an inflatable tube with a fixed guide in the middle that fills up by waterfall from above and raises about 10 people at a time in about 5 minutes. Once at the top, there are several small pools (about 3 or 4) that are interconnected by mini water slides. You end up in a mini raging river (not deep, around 4' or so) that leads to another pool with a swim up grotto bar with rock bar stools in the water and even a rock seating booth in the water. From here there's a wide and raging slide that shoots you into the lazy river. Here's where you find the rope swing. Further down the lazy river is the main pool with one part that features a sandy beach. PARKING: Now it's all valet-only parking, no self parking. RESTAURANTS: I've eaten at Humuhumu and the now closed Kincha which is currently Amasia. Humuhumu is a beautiful open-air restaurant that is surrounded by fresh & salt water pools with the best views of the pacific & sunsets. Back in the day the crabs & lobsters were stored in one of the pools, then your server would walk you over and let you choose exactly which one you wanted and fish it out with a bucket. Not sure if they still do that. The food is mainly American and pacific rim. I've yet to eat at Amasia but the decor hasn't changed much. Beautiful Japanese sitting rooms and decor straight out of Japan. Most of the stone work was imported from the slopes of Mt Fuji in Japan. Beautiful views of Japanese gardens, but no ocean views as the restaurant sits in a tucked away corner of the resort. SPA GRANDE: Beautiful and huge European-style spa. The termé is awesome, with hot tub, cold plunge, steam, sauna, massaging waterfall showers and salt baths. There are great views of the adult pool and Pacific from the spacious lanai waiting area. I had a men's package that featured a 50-min massage and 50-min facial. Mostly all massages and body treatments come with a short loofah scrub at the beginning. NIGHTCLUB: Tsunami is the jewel of all of Maui. Really, there isn't another nightclub available on this island. But its been closed for years now and opens up its 10,000 sf mainly for private events and functions. I have a separate Yelp review for Tsunami. BANQUETS & EVENTS: They have the largest ballroom and meeting space on Maui. SERVICE: Everyone was friendly and professional. Never encountered any problems. OVERALL: Probably one of Maui's best resorts because it offers all guests regardless of age something to do, and on a grand scale.

    (5)

  • joe k.

    I gave this beautiful property (rooms in need of a makeover) 3 stars because they charge very high prices to stay there with the cheapest being $310 a night and then for each night add an average of a 25% surcharge for each day. Surcharges you cannot work around. $55 daily for parking and the bullshit resort fees. Food is VERY expensive so go off the property to eat. I have no problem paying the high room rate but don't nickel and dime me to death on the fees. I mean if they could think of it they charge you for it. I especially love the $7 a day rental fee of a microwave in the room. Stay elsewhere unless money is no problem and you don't mind.

    (3)

  • Brian H.

    Wonderful place to stay! Yes, it's pricey and some of the other reviews here are correct about the high cost of incidentals. But, keep in mind that it is Maui, it is a high-end resort, and you really don't "want" for anything here

    (5)

  • Leslie F.

    Very disappointed in the status of my room.... Couch was dirty and old and stained, cabinet where fridge is has broken pieces and tile grout dirty in shower... Funky odor in room

    (2)

  • K T.

    If you are LOCAL, DO NOT go here. The hotel does not cater to local guests. It is clear when trying to enjoy the hotel amenities, the difference in service between out-of-state guests, and locals. (If you know what I mean) If you are not used to high end 5 star vacations, you might think this hotel was great, but having experienced many 3 star hotels that are much better, I would spend my money elsewhere... We took a family trip here and stayed in several rooms. Got the children's names mixed up between the rooms and the hotel staff refused to give some of the kids wrist bands for the pool! It was an absolutely ridiculous scene as we were treated like criminals trying to pull a fast one on the hotel. We tried to explain the situation but they were not even willing to help us out and accused us of lying! Unbelievable! For $400+ per room, you would expect to be treated better. Now for the hotel itself: The grounds and lobby were nice, but not as manicured as some of the other high end hotels. We had just come from the Westin in Lahaina and the grounds although smaller was more strategically manicures and planned with views in mind. The rooms were clean, and comfortable, but very basic and outdated. Very little amenities inside of the rooms. Plugs were hard to find, basic TV etc. The service charges were ridiculous. $14 service charge at restaurants per room. This is on top of tax, and gratuity. $30 parking charge (mandatory). The pool however was great!

    (2)

  • Carla G.

    We stayed here a year ago and enjoyed it. Location is great, adult pool is nice and the grounds are beautiful. if you dont have children beware lots of little ones running around and playing in the pool. Staff was friendly and professional. The spa is very nice also.

    (4)

  • Kimberly J.

    Great atmosphere for children. Rooms and facilities need updating. Our A/C squealed, the lobby had broken shutters, and the roof was leaking. Valet parking was forced and $30 a day which was on top of the $30 a day resort fee. This was our third time there and sorry to say we will not be returning. We would rather spend the $ on an updated hotel and spend time at the beach. The cost here is not worth it.

    (2)

  • Morgan S.

    I'm in love with the whole place. I went with a girlfriend in late August, and the weather was perfect. It was my first trip to Hawaii, and I knew I picked the perfect place to relax for a week. While there go to the spa! Make sure to get there early to take advantage of the termé baths.

    (5)

  • David O.

    I have been here multiple times and the facility, staff, and services are beyond excellent. Your treatment starts with a brisk rubdown and access to many many forms of hot water and aromatic salt baths. After hot water steam and sauna you get your treatment and finish up with a nice shower. You leave feeling refreshed and satisfied but a bit poorer.

    (5)

  • Susan C.

    This resort is amazing. Beautiful, gorgous, lots of things to do, great restaurants, and the staff is amazing. The staff makes the experience even more nicer. They definately have their priorities in line. Guest satisfaction. Love the walking path by the beach. Love the yoga class and zumba class offered is you have time to work out. Great spa and gym. Great rooms, clean, maintained and overall the property is so beautiful. It amplifies Maui vacation to the fullest. Love it here and I didn't want to leave.

    (5)

  • Josie W.

    Best hotel in Maui hands down! There might be nicer and more updated hotels but nothing can beat the real Hawaiian experience which you will get here. There are stunning water falls every where at this resort and the hotel is all open so you never feel like you're inside. The prices here are insanely pricey so be careful what you buy at this resort! I recommend waking up the street to the shopping center and buy everything from there. You will save a lot more money for extra activities!!! The only thing I was disappointed about was the construct at the adult pool... But hopefully next time I return it will be construction free!!!

    (5)

  • John M.

    My family and I loved every minute of our stay here. Beautiful facilities, great service, awesome views, excellent beach, and delicious food. Noreen who checked us in the front desk was especially wonderful and got our stay off to a great start. I used points for our stay here, so I can not address the affordability/value, but every other aspect was first rate. I highly recommend it.

    (5)

  • H D.

    The only reason I'm giving this place two stars is because I'm picky and if you pay $600-$800 a night for a room you expect more. Before you go any further, take a good look at your bank account, because after visiting Maui for 11 days it will look much lower. The Grand Wailea property is absolutely gorgeous: views, location and pools are 5 Starts. It is great for kids, there is a reason why they have a baby beach and slides. Really the property at one time was probably one of the best. Where it goes down hill is in the rooms. They are very dated and frankly I think at this level, it's not clean enough for me. The coffee machine was nasty, the ice bucket and old water in it, and the paint was peeling in the bath area. The glass had hard water/soap stains and just frankly looked like they didn't pay attention to detail. Advice is to prepare to spend another few grand in bar/food etc... everything on the property and in this area is on the expensive side. They have valet only parking, so also bring tip money.

    (2)

  • Dani T.

    We were told to contact a manager if we decided to give them another try. I felt a year was enough time, maybe things were different. I called and the manager no longer worked there so I got the guest relations manager on duty. He was so rude. He immediately seemed on the defensive, not at all like the other guy. He was clearly not interested in hearing our issues and actually told us that we should go somewhere else because nothing has changed, in fact he said "it is worse". Who says that? A good manager at least tries to help you have a different experience. We weren't even asking him to give us a discount on the room which is what the guy offered us before. We just wanted help getting Kamaina rates and a more handicapped friendly room. But yeah, he just wanted us to go somewhere else. So we did. 4 Seasons here we come.

    (1)

  • Cathy V.

    This was my second time at the Grand Wailea. I`ve never had a bad experience there and I`ve stayed for 8 days total first time+second time. The room service is excellent and they don`t just make your bed. They service your room 2-3 times a day and they make sure to restock the products, towels, and clean the tub/shower. At night before bedtime, they make your bed and leave a sweet note and flower on the bed. They also play some soft music on the radio and set the mood for you. ;) Although the drinks are a little pricey, one drink in the pinapple/tiki really does get you drunk the whole evening. My boyfriend and I got the mai tai and I swear, there were 4+ shots in there... All I tasted was alcohol, which is good. If I`m paying $20+ for a drink, I want it to do its job. I think my favorite part about the Grand Wailea is the breakfast in the ballroom 3rd floor. It`s $25-30/person but the food is sooooo good! They have possibly every breakfast item you can think of. Crispy bacon, fried rice, sausage, bagel, lox (smoked salmon), yogurt, cereal, fruit, biscuit, gravy, etc... They even have a chef there who makes you personalized omelettes! I would recommend staying at the Grand Wailea if you have extra cash to spend. It can get a little pricey but definitely worth it. Even if you don`t stay at the Grand Wailea, you should have breakfast in the ballroom.

    (4)

  • Faye B.

    Extravagant, for sure and pricey indeed, however, my stay was for my honeymoon so we splurged a bit for ourselves. Traveling for work helped me rack up enough points for one free stay and the Hilton rep also helped us to get a deal that included our breakfast for $450 a night. Still expensive, I know, but can you imagine what it would have been if we didn't have that free breakfast included? Anyway back to the resort....it was beautiful. The view was amazing and how could you be bored with all of the different pool options and the beach just steps away? We were busy bodies and kept leaving the resort to do things like watching the sunrise, driving to Hana and back, and zip lining. The staff are all super nice. I actually got a kick out of a staff member chasing down someone that just checked in because they didn't get a chance to give them a fresh lei. Can I say how super nice the valet guy was? I am sure the same guy saw us at 5 in the morning for like 3 days straight and was always nice enough to ask if we needed extra bottled water or to borrow towels if we were going to the beach. Our package also had a nice deal that let us order our breakfast included breakfasts to go! No joke on these, but when you order they could feed a whole family and we ordered two and had enough food for the rest of the day. They even come in these super cute insulated bags! This option was especially helpful on our Hana road trip. We had breakfast, snacks, and drinks the whole day and then some. When we were on our honeymoon I got a text from a guy friend saying that if I ever trusted his judgement on anything it would be to book appointments to their spa. Oh boy was he right! I was able to book a couples massage on one of our last nights. They ask you to come in an hour before so you can use the spa amenities before your actual appointment. How awesome is it to be able to have your choice of an aromatherapy bath, sauna, steam room all after an all over scrub?!!! It was a memorable stay and who knows maybe we will return in a few years to celebrate, relax, and enjoy all over.

    (5)

  • April C.

    This is a beautiful 5 star hotel. It takes your breath away. The hotel has Many pools, outdoor bars, and it directly on the beach. They have a beautiful church, waterfalls, and beach property for a wedding. It is kid friendly but you don't feel that it's over crowded with kids because the hotel grounds are so large.

    (5)

  • Christina M.

    I am a big fan of the Grand Wailea. The grounds are beautiful, the pools are the best family pools in Maui, and the Spa & Beach are pure AMAZING. This is definitely a family friendly resort. You have lots of restaurants, shopping, store, coffee & ice cream, SPA, beach, and nice walking trails all in walking distances. We have stayed many times without renting a car and it was perfect and relaxing. We will definitely be staying here or the Villa's when we return to Hawaii with them.

    (4)

  • Jen S.

    From the exterior, what an incredible resort!... Breathtaking views, luscious foliage, tropical waterfalls and a welcoming staff. I wish I could give it a 5 stars, but the room lacked in modern appeal and I will definitely be sharing more of the photos on that later once my photos are retrieved from the camera. I hate admitting how touristy I stayed by hardly leaving the grounds on this trip, but I had so much fun on the slides and the pool that it really accommodated my short 4 day-stay on this visit. All the pluses include: gorgeous grounds, a wonderful morning breakfast buffet (kids under 4 are free), an additional $50/day for a third adult in our room, daily pool wristbands, four levels of pool and slides plus two additional tunnel slides for older kids and adults, great food, craft activities starting at $25, pool toys/accessories available to buy, snorkel lessons and a small dive pool, a fun water elevator, amazing beach sunsets!... Even an adult Hibiscus Pool area for those not wanting to be around the kids... Very short walking distance to the Shops in Wailea (Kai Sushi, Tiffanys, Louis Vuitton, etc.) And the list goes on... The downsides that immediately come to mind is the lack in visual appeal of our room. Mandatory $30/day Valet (but the plus is they leave you a cold bottle of water when they retrieve your vehicle) We stayed near the Spa, ground level and while it was accessible to the pool, the room's amenities include a refrigerator and flat screen tv, but as for the rest of the room, it is so dated and dilapidated, I don't know if I'd be willing to pay the full rate. We had our accommodations and rates through American Express but the service fell short to be honest, according to Amex standards. The lamps are crooked. The furniture is dented and scratched. The paint interior is faded and holes or punctures are visible. The moldings are dusty and dingy. The bathroom grouting is so yellowed, the tiles are broken, the shower NEVER got hot. The AC vents are black in dust. The electrical switches are yellowed and old except for the bathroom dimmer switch-light switches. The carpet is far from luxurious. The bedskirts are crooked and old and STAINED. The bedding itself is far from that hotel crisp-appeal. The pillow top beneath the sheets were unleveled and made it uncomfortable and made me wonder what it was actually covering up... I could continue detailing all the lackluster room amenities, but we definitely did not spend enough time in the room to make this Maui trip a disappointing one. The hotel locked us out of our room in the last day when we had 4PM checkout! Irritatingly waited 30 min before we just walked to the front desk to get a new key issued. As my quick tip states, where the room lacks, the grounds made up for immensely! I need to get caught up on my Maui reviews, and compared to the Hyatt Regency in Ka'anapali, The Grand Wailea is more favorable ONLY because of the slides ;). The Hyatt's review is looong overdue but in a nutshell, these two resorts are on opposite ends of the island so choose accordingly to what you would like to be near, Hyatt for Lahaina and beach exploring, and Grand Wailea for shopping, close to Big Beach and fuuuuuun pool slides!

    (4)

  • Frank R.

    A weird combination of great and subpar. For example: PRO - Best beach in Maui CON - Wildly overpriced PRO - Valet employees and waiters are spectacularly helpful CON - $30 + tax per day for parking!! PRO - Amazing water slide and pool area CON - Rooms are worn down, old furniture, ugly caulking PRO - So much more fun than Four Seasons or Ritz CON - Not kept as immaculate as the Four Seasons or Ritz PRO - Amazing view from oceanfront rooms CON - Worst pillows of all time. Seriously. Basically, it's an amazing place with some problems that needs to get rid of some ticky tack fees. The prices are laughably, ridiculously high. Luckily the employees are great and, with some minor tweaking, this resort could be the best in Hawaii.

    (4)

  • Steve R.

    We just stayed at the Grand Wailea for 1 week. It is the first time I have stayed here; however, I had heard for a longtime that it was a luxury resort. I was very disappointed with the hotel. The rooms are out dated, with the carpet dirty and in need of changing. The pool area is gross. The pool needs tiles replaced and needs to be cleaned up everyday. The pool servers are few and far between. They will walk right by you at your chair and not even look up at you. The few servers cater to the $450 a day cabanas. In addition, when you get lunch at the pool restaurant, the server cleans the tables which can have bird crap on them with the same dirty cloth. Not clean at all. The food at the pool is very expensive, a $21 hamburger with no chips is just an example. Keep in mind that you must valet your car at $30 a day plus the tip when you get your car. Bottom line is to stay at another hotel.

    (2)

  • Sajju S.

    This review is for the main bar only. I did not stay at the Grand Wailea, but came for drinks and scenery with the wife. The bar area is nice, and the pianist was playing some jams. But I had an awful experience with one of the servers at the bar. Now, I own a bar myself and have high expectations, but this server was just downright rude. The wife and I sat at a table, and a server came up to us within a minute, which was good. I ordered a Talisker 10 scotch and the wife ordered a mojito. They came rather fast, but I when I got the drink, I noticed there was a bug right on top of the drink. I told the waiter, and he said he'd get me another one, but did not apologize for it. The next one came, and this time, there was a red object, almost like a large piece of dirt in the drink. I got up and said "you've got to be kidding me". The server comes over, doesn't apologize, and just says "oh that must be a cork. We use corks on the Talisker". Again, no apologizes. I own a bar and I understand that service is everything. If he had just apologized and offered to get me another drink, they'd get 4 stars. No apology, no new drink = 1 star. Shame on them.

    (1)

  • Van M.

    this was one of the most memorable stays of my life! mostly bc this is normally out of my price range. but we splurged for one night so we can hang out at the ridiculous pools they have! and it was spectacular! like a semi-adult water park!! we checked in on labor day when everyone left already so they were sooo generous with us. gave us early check-in/late check out and we used it to the fullest! beautiful grounds. totally felt like paradise!!! perfect place to get engaged/get married, etc! my bf and i were there just to have a regular old romantic/fun time :D. we fought for one afternoon but still had a good time :P ha ha. i highly recommend that everyone stay here just one night if they can!

    (5)

  • Don M.

    First time to Hawaii and I was able to score the Grand Wailea using points. Just being in Hawaii is a treat itself, but driving up to the entrance here was beautiful. As you get to the entrance the valets are directing you where to pull up. They then proceeded to open up the car door and welcome you. Liking this. The only thing missing was Mr Roarke and Tattoo. This resort has everything you need on site. Shopping, restaurants, pools, beach, bars, spa, gym and just relaxing to walk around and take in the sites and sound's went at a prefect time as tourist season was slower so the resort was mostly adults and plenty of spots to choose from from relaxing at the pool, beach or bar. The room was great we had a view of the gardens and ocean. Huge bathroom with separate shower and soaking tub. Housekeeping comes by twice daily so you always have clean towels and room. The night service they turned down the bed and put music on, after a day out and walking into that was nice. The staff is friendly and helpful, so many smiling faces and happy people, But when you live in paradise whats there to be grumpy about. Prices were what I expected a bit high but worth it. Walking around it is beautiful with fish ponds, high end art work, nice path along the beach and resort to take in the views from everywhere. Relaxing and enjoyable. You can spend a day checking out the grounds and not be disappointed. Also with in walking distance was some shopping and few restaurants. They only do valet parking and it is 30 a day but I'm on vacation. When I called for the car they would have it pulled up front and waiting. The spoiling continues as they open the door, have water in the cup holders and fresh towels in case you stop at a beach. Friendly and asked if we needed directions or pointed out a few sites to go see. Overall, this was a great experience. Friendly happy people, beautiful resort and relaxing. I was a bit scared from other reviews but I did not experience anything negative. If you are looking to spoil yourself a bit this is the place to go. Hawaii is paradise this just adds to it.

    (5)

  • Neil C.

    I'm only reviewing the buffet and ambiance of the hotel. First the Sunday brunch is worth the price and the food is high quality with a huge selection of seafood, salads, meats, and desserts. the view form the dining room is amazing as you look out on the ocean and see Molokini in the distance. After brunch we took a stroll by the pool and walked on the beach to work off a little of our amazing brunch. This was one of the best brunches ever maybe only second to the Hilton in Orlando,Fl.

    (5)

  • J A.

    We have stayed here multiple times and always enjoy it. Unfortunately today they began noisy work on the pool decks. We have encountered repairs and maintenance here before but it was always minor disruption. This time the repairs are core drilling through the pool deck - a very noisy process. Even my iPod can't drown the noise out. The resort could have done a better job by closing sections while the work was being done. Still the location cannot be beat - Wailea is beautiful.

    (2)

  • Christine H.

    Amazing resort! Everything is easily accessible and they have great amenities. The whole place is beautiful from the lobby to the ocean view. They have beach chairs and umbrellas on the beach for the guests which was so nice for my husband and I. They always have little treats such as apples (I ate 3!) at the lobby and water bottles when you get your car back from the valet. Expensive but definitely worth it!

    (5)

  • max f.

    I cannot agree more with some of the poor ratings. I was tempted to give it one star but there are some positives, so let's start with those first. GOOD - spacious lanais with good views, clean spacious rooms with good standard accessories, large bath with a tub and a walk-in shower, internet at no extra charge, courteous and responsive staff, one or two decent restaurants. Large, somewhat impressive lobby, but borderline ostentatious. Valet service (although imposed) is good and friendly, car waits for you with bottled water. I think the list ends here. BAD - the property is huge, over-sized, difficult to navigate, too many people, feels congested, pool areas are packed even off-season, no self-parking (which at times is a huge inconvenience), the property feels dated just like so many pricey Hawaiian resorts. Sound-proofing is mediocre at best, you can hear a rumble when your neighbors move the large wooden shutters. The beach is huge and uninviting, the sand is darker than some other neighboring beaches. Some of the dining options are atrocious (expensive junk food). Some of the shops cater to the clientele with mediocre/poor taste, nothing that looks like a high-end resort (except their prices). There's probably more, but this should be more than enough for someone to start addressing the problems (It doesn't seem like their management reads these reviews). All this being said, it's a shame since this part of the island is really nice and offers many decent shopping and dining options within a short drive. At least a couple of competitors along the same stretch of the coast offer more bang for the buck and much better experience - Four Seasons and Fairmont Kea Lani. The latter is an all-suite resort and feels much more inviting although with flaws of its own, but not nearly as bad as Grand Wailea. Four Seasons brand speaks for itself and does not disappoint. I suspect that reviewers who used words such as "luxury" in conjunction with this facility, haven't really experienced many luxury hotels/resorts. Don't fall for it, look elsewhere but not too far. P.S. forgot to add Andaz to the above list of good (or better) choices. It doesn't have a tropical feel of Fairmont or Four Seasons, but is very chic and offers excellent value with great dining options.

    (2)

  • Lubbock C.

    Beautiful resort. We stayed for a week. This is the same resort featured in the Adam Sandler movie, "Just Go With It." So if you want an aerial copter view of the resort and the facilities just check out the movie. This resort is lush and huge. You notice a beautiful waterfall behind their sign at the curved entrance to the hotel. (Make sure to include a daily parking rate to the price of the hotel if you decide to rent a car. At the time of our visit it was $30 a day - don't forget to include a tip for the each retrieval and return of your car as well. Also, their luggage carts are reserved for the bellhops, so if you use one, a bellhop will help you to your room. If you don't want to tip the bellhop, skip the luggage cart.) The entrance is open and outdoors and you are greeted with a "manly" lei if you're a guy so you only look a little bit touristy for wearing one. Check-in was easy and the complex was huge so it was good that a bellhop showed us where to go and pointed out the amenities of the hotel. Our room was gorgeous - we had a full patio that opened to their garden courtyard. (Ocean view would be extra. In fact, our garden view was itself an extra upgrade.) ( * I'm including all the nit-picky nickel and dime prices for people that are on a budget.) The bathroom is huge, with a nice huge shower and a jet powered tub. The sheets are soft fluffy smooth white cotton. The beds might be too soft for some, but I sank in mine and I loved it. Our TV was a large 45 to 50 inch LED with several HD channels. There is a fridge but no mini bar. The towels show some wear, and are not as fluffy as the sheets. There is wireless internet that is free and is easy to connect to with your tablet or laptop. The carpet looks and feels clean and soft so you are not afraid to walk over it barefoot. There is a humid smell to the room but I think that's the smell of being close to the ocean and the their water park. People complain about this resort showing wear. But I think it's because your room's entrance open to the outside. This is not an enclosed hall hotel. The outside hall is subject to the wear of the outdoors which most often is humid. The adult outdoor pool was closed due to an upgrade, but that wasn't an issue for us because the rest of their pool facilities was HUGE. Because the water park area was fancy, they issue a daily color coded wristband, and they name check a database to make sure you are listed as a guest. The beach towels provided here were bigger and fluffier than the room towels, so grab a few to take up to your room. (Don't forget to include the $25 daily resort fee when budgeting for your room.) Finding poolside seats wasn't an issue - we were there at a non a peak time. Reserved partitioned seating is available though, judging from all the closed off areas. There is a lazy river here, but no provided floaties. There is an awesome water elevator that raises a circular raft up to a higher level that leads to a series of baby water slides or a longer super slide. There is an enclosed pool bar area where you can enjoy drinks waterside. I avoided this place because the bathrooms were inconvenient and who knows how many adults just take advantage of the poolside peeing. There is an enclosed heated water Jacuzzi type area that is super warm so you get a shock when you jump back into regular water. There is a small sandy shallow area for the kiddies. Mere feet away from the pool play area is the beautiful beach of Maui. The ocean was gorgeous and warm and you can walk down the beach if want to see the hotel's neighboring resorts and condos. The fitness gym area is huge and multi-level and is almost as large as some local gyms that I've paid for membership. They provide workout towels and flavored water and a bowl of fruit and local newspapers. The Spa was fantastic as well but I'll report on that in a different review. We were here for a convention so the the dinners and lunch provided us through the hotel for each function were delicious and regional. At night you can hear the spectacle of their Luau through the open door of your patio. It's not loud or annoying but in fact adds to the flavor of the background white noise of the ocean.

    (5)

  • Jim G.

    We had a great vacation of the Grand Wialea. The staff was very friendly, the food was great, the hotel rooms were amazing and the staff was very accommodating. Special thanks to Allison (Valet Supervisor), Stephanie (pool), Patty (Napua) for being particularly amazing! We will definitely be back soon.

    (5)

  • Lisa B.

    This was my first time staying at the Grand and it was fabulous. My husband, teen girls and I stayed for 5 days, 4 nights and it wasn't long enough. The service is top tier every step of the way from the greeting at the entrance, to the concierge, to the beach and pool staff and the view from our room in the Napua Tower was breathtaking. The Grand has the best pools with fun water-slides for the kids, great adult pool and bar for us adults, exquisite dining, and beach on the island. The staff was very informative about what to do on and off the property as well. We will be making this an annual trip for sure.

    (5)

  • Steven M.

    I was a bit worried after reading some of the reviews. Until I arrived at the entrance. The cascading waterfall and the dozen or so valets that surrounded you when you pulled up. They filled your car with water bottles, towels and anything else that you could think of. We were greeted, leid and walked to the front desk. Where I found the most helpful associates I have ever encountered. One of our bags took its own vacation to Las Vegas, and with it all of our toiletries. When I explained that all we had were our carry on's. She started to apologize and offered us a bottle of champagne. Even though they had nothing to do with it! By the time we got to the room, someone was waiting there with a bag full of tooth brushes, paste, mouth wash, deodorant etc. The room was outstanding. huge marble bath with separate shower and the window wall with plantation doors that block the morning sun or let it all in. We had a view of the ocean and the court yard, the birds were everywhere. The property is huge, so the first thing I suggest doing is walk around during the day. You pull up to the 4th floor, so we had to go down to our room on the third floor. They have a couple adult only pools and hot tubs that were awesome as most of the complaints were about the kids. The swim up bar was a bit awkward as the slide dropped the kids at your feet? I did not get a chance to visit the gym as I was on vacation and there was plenty to do to burn thru my meals. Like the ocean! Everyone that we ran into was more than happy to help with your needs. In fact being from Chicago, I didn't know what to do with all these smiling faces? Room service did a fantastic job. During turndown if your room was disheveled again they would clean it up. Never wanting for anything. There is shopping on the third floor as well as locals selling their hand made jewelry, sculptures, paintings etc. The cafe has some of the creamiest ice cream you have ever had. Too bad I didn't figure it out until the day before I left. But the 4 scoops made up for the delay. I did not get a chance to check out the spa, but it is on my list for our next visit. The property is the so calming because there are no walls to distract from the wonderful weather. The restauants and bars that are on the property might be surrounded by the hotel, but are still open air. And for the art overs they have one of only two complete sets of Fernand Leger bronze sculptures. The 18 pieces are placed thoughout the property and are not fully appreciated until you get a chance to wind down from where ever you came from. A few blips were, the buffet in the Grand Ballroom. Not that busy, but people were circling the line waiting for more food. So it got crowded for no reason. There was a towel on the grass in the courtyard for 5 days and with all the staff that walked by it to take care of the grounds, lite the torches landscaping and no one seemed to mind? I made reservations for a restaurant on the property with the supervisor concierge. Their system was down and I was told that I would get a call to confirm. I never received a call and the reservation was never made? We went for a swim at night and there were towels and toys all over the place? Other than that, I think the time of year has a lot to do with your experience.

    (5)

  • El A.

    We've been to Maui several times. This time, I wanted to experience the Grand Wailea, splurge a little. We chose the Grand Wailea primarily because of the pool and the beach for our teens. Service: We were greeted and serviced with friendly smiles and great service from the moment we stepped out of our rental car. Fresh fruit and refreshing drinks were located at the front desk. Throughout our entire stay, we experienced great service and all smiles from the staff. We were able to check-in our bags early and start enjoying the facilities even before our room was available. We were provided with keys to a room to use temporarily so we could change into our swim suits. This room was a full suite with a bed, full bath, patio and views. They called us on our cell when our room was available. Parking: Valet service only. Rooms: Our room was situated on the ground floor and our patio was surrounded by water filled with koi fish. We had a beautiful view of the grounds in the back of the property with a beautiful view of the ocean. When we checked-in, the front desk told me that we'd have a bed, a sofa-bed and a complimentary roll-away for our family of 4. When we arrived in the room, we didn't have a sofa-bed. They quickly sent over another roll-away to our room. Activities: I took a couple of their complimentary yoga classed on the beach. Yoga on the beach turned out to be more challenging than I thought it would be but the classes were great. I love yoga and the beach and the two together was just heavenly. The instructors were very knowledgeable and great. They offered free scuba diving lessons in a small section at the pool. After your lessons and if you're up to it, you have the option to go out into the ocean with a group at a cost. Beach and Pool Areas: There were so many people at the Grand Wailea. It literally felt like an amusement park. The pools and everywhere around the pools were filled with tons of people. The up side was that the slides were actually fun, it's just the amount of people, everywhere. There was a 30 minute wait for our turn on the water elevator. We, and another family of 4 we vacationed with, had the pool section all to ourselves at night. This was the highlight of our stay. Finally, the pool without hoards of people. The jacuzzis, on the other hand, were filled with teenagers. If you're not on the beach reserving your chairs and umbrellas before 8:30am, you're out of luck until about 3pm in the afternoon. Luckily, I was up and out of my room by 7am to do yoga on the beach. After yoga, I'd head to the line to reserve a couple of complimentary umbrellas and chairs on the beach. Grounds: "Beautiful." Overall: I think crowds are inevitable for a resort of this size but it was more crowded than I ever imagined it would be. My teenagers, ages 17 & 13, say they wouldn't stay here again. I concur; it was a good once in a lifetime experience for me.

    (4)

  • FD H.

    Please don't bother with this mediocre monstrosity. Go down the street to the Kea Lani (Fairmont), where service is key. This place does not serve any fresh ingredients in the retaurants(food service truck delivers all goods from the mainland, no farm to table at this hunk of junk), We wanted to give them a better rating, we really wanted to, but when my son pulled a huge used tampon off his leg on the water elevator, that was enough. Love Maui, this place sucks!

    (1)

  • Rob P.

    Such a disappointment! High prices were not justified... In fact, our 7-night stay was plagued with poor service and dirty/outdated/run-down rooms. You'd think they'd refurbish the rooms after charging such high rates, but this hotel has gone completely downhill the last few years. We literally had to evacuate our room after mystery water came Up through the shower drain and flooded our room! The result... we were forced to take a terrible room with two small beds instead of two kings like we paid for. Adios romance!! It's next to impossible to get beach chairs, and if you're lucky enough to get a few, and leave your stuff for more than an hour, the chairs will be confiscated, and your belongings will be taken by security. Such a horrible policy!! If you aren't lucky enough to find a single chair in the resort, you have to suck it up and pay $95 to rent 2 chairs for the day. We had a great family vacation, with the exception of the GW Hotel. I wouldn't recommend this property to anyone with half a taste for nice hotels... Stay at the Four Seasons or Fairmont if you want value!

    (1)

  • Terri F.

    Sunday Brunch this weekend was a disappointment. Have had brunch here several times and it is apparent that the quality and selection has declined. They have even removed the omelet station!! You now have to order it from the waiter and it is tiny when they bring it. Who ever heard of a Sunday brunch with no omelet station?! Salad selection was limited to only a few. We live here on Maui full time and are sad to see this lovely brunch now on our "not again" list.

    (2)

  • Shelley P.

    The plan was to hang out at the pool, order room service and relax. We were lagging and checked in late but from the moment we arrived at the property, we were greeted with lei and coloring books and crayons for the kids. Although our keys didn't work and I had to hike back to the front desk to get new keys, the room was spacious and more than enough room for us. At dinner, the kids were given coloring books and a stuffed turtle to keep them occupied. The food was delicious and the portions generous. The next morning we had breakfast in the room then relaxed at the pool. We chose a spot close to the kiddie pool and from there we were close to some of the water slides. We ordered our lunches at the pool and the service was great. Our orders were delivered quickly and they were friendly. Can't wait to go back.

    (4)

  • Melissa D.

    Grounds and lobby are super fancy, but room was nice with ocean view. Big downfall was much too busy, too many kids. We got married while we were there and the hotel was great to steaming dress and having photos done on the property but the pools and beach were too busy. Loved stating at hotel wailea in comparison.

    (3)

  • Remee A.

    This hotel is beautiful! There are ponds, gardens, and the beach. You will never get bored here. The staff is extremely polite, and there are so many different restaurants and shops in the hotel. Celebrity sighting is highly probable!

    (5)

  • Mitch K.

    Bad service. 800 a night and had to wait half hour to get a lounge chair every day. Bad food. Long wait for food. Small room and understaffed.

    (1)

  • Melissa C.

    In the 90s, the Grand Wailea was a shining beacon of a classy resort with a classy clientele. But time has worn away some of it's beauty and lower prices have attracted a less classy crowd and the convention circuits. Even the hotel staff seems to have aged and seems uninspired by their surroundings. The pool is still the best pool in Wailea. And the $50M renovations must have included upgrades to the room and fresh paint because the rooms didn't look 15 years old. Do not eat here. The food is terrible. The best restaurant was the Japanese restaurant that is now permanently closed. Go next door to the Four Seasons instead to eat. It's a 5 minute walk down the boardwalk.

    (3)

  • Brittan M.

    The grounds and pools are gorgeous and that is where the good ends. Worse customer service, food, spa experience, the list goes on. Stay at the Four Seasons next door!

    (1)

  • Amariah C.

    Humuhumunukunukuapua 'a Restaurant. This was an anniversary delight, once in a lifetime dinner! Sat on the lagoon, overlooking the ocean and watching the sun set.... Good company, amazing food, presentation and the atmosphere.... It was Maui and yes, expensive but you HAVE to do this at least once in your life!!!! We are not wealthy folk but I will never forget this dinner and never regret that we had this experience. Thank you Diane for the great service and complementary desert for our anniversary. Sorry this review is much delayed from February.

    (5)

  • L. K.

    This place is just magical. Probably my favorite resort in Wailea which is like the Beverly Hills of Maui. Everything is just so well done. Expensive, but if you're looking for luxury and have an eye for beauty, this is it. Great strip of beach...definitely a great place to enjoy a midnight stroll on the beach with a special someone. The resort is gorgeous inside and out. Words don't really do the resort justice, but I think it is even better than the pictures indicate.

    (5)

  • Chica F.

    This is a awesome hotel! Huge piece of property. We enjoyed the many pools(waterslides) and separate adult pool. We went with group so friends and we laugh because they would come back from exploring the island and we never left the hotel. This is the hotel to come too when coming to Hawaii.

    (5)

  • Jennifer N.

    The place is really good. It has a very nice view. Overall everything is good.

    (5)

  • Luis E.

    Great time, Laua show and food was amazing plus the smiles on everyone my son enjoy the imitation of sand at the pool and we had so much fun, definitely coming back to this resort and spa.!!! Great job

    (5)

  • L And S S.

    The restaurant you have breakfast in, is one of the best buffets I have ever had. The chef at the omelet bar was so nice and polite. (Not to mention best omelet ever!!) The servers are also very polite and constantly checking up on you. The only downside is there are birds everywhere who try to steel you food. And the chairs could use a little updating. But other than that I love this place and will continue to come back over and over again!!!

    (4)

  • Lyndsay K.

    I don't have a single bad thing to say about the Grand Wailea. We were upgraded to a huge suite with ocean and mountain view, a full living room, huge patio and club access (club access gives you breakfast, afternoon tea and evening cocktail hour). We only went to the adult pool and it was GREAT. No screaming kids, no splashing, no bullshit - just a quiet, enjoyable time at the pool. The service at the pool was a little bit slow for drinks, but the Basil Watermelon Cooler was worth the wait - so delicious. And seriously - it's not so hard to wait for a drink when there are no kids screaming around you. Have I mentioned that there were NO SCREAMING KIDS?! Beautiful. Oh yeah, one negative - the food here was horrible. I'm not taking a star off for this, as the restaurants are separate in my eyes. I'm only rating the accommodations and resort itself. Do yourself a favor and venture out to Leoda's and get some of their delicious sandwiches and amazing banana cream pie. No matter how hungry you may get the room service will be a big fail. This is true with most hotels, sure, but at a place like the Grand Wailea you do kinda expect a bit of a step up from junk. Lower your expectations if you do order. As much as I hate repeating vacations, this is one place i could totally see visiting again.

    (5)

  • Meg T.

    The honey and I got a fantastic deal off of Hotwire for the Grand Wailea + Hawaiian Airlines tickets and ended up paying around $2500 during early September for the Garden View room package. Because this was a resort I'm going to do this review a bit differently than I do my usual reviews. Right below this is going to be a list of the stuff I'd love to see changed, and after that I'll go into more detail on the services and our experiences with them and when possible a link to that particular attraction. Major to minor requests: * A bracelet for 21+ guests. Expecting people to carry an ID, or better yet a passport into the Grotto or on the slides is silly. * Rent the cars by the hour. * Sell stamps at the gift shop. Standing in line behind everyone checking in and checking out is exhausting. * Change all cabana towels every day. * Add further Spa Grande signage during it's renovation. Next to the 3rd floor Chapel Wing elevators would make a world of difference. * Create variation to all menus or bring back the sushi restaurant. The food was across the board awful - it and the drinks are the reason we won't be buying a membership and are unlikely to return. Okay - for the people who have no dietary restrictions and don't mind eating really bad food or renting a car the whole time, this next section is for you. THE FOOD: Is simply bad (and the main reason we won't return) and about $19-30 dollars a plate on top of being awful. Here are my various reviews of the different spaces. Humu's is probably the best food you can get onsite, and between them and the Grotto they have the best blended drink selection. The food at the resort is VERY similar and basically consists of 3-4 salads, 3 flat breads/pizzas, several mahis, nachos and a couple hotdog like bar foods at Vocano/Grotto. yelp.com/biz/grotto-bar-… yelp.com/biz/cafe-kula-w… yelp.com/biz/botero-bar-… yelp.com/biz/volcano-bar… yelp.com/biz/bistro-molo… THE DRINKS: Run about $17-22 dollars mixed - again very disappointing since the alcohol content is almost nil and most are not blended. I finally started ordering wine. THE ROOM: Our Lagoon wing Garden View room had one large rather downside for me personally as it had no heater (no rooms do). Not an issue until it was dark thankfully and really only one night was "cold" but still, I was glad I brought an extra blanket with me. Conversely, our bathroom was huge and the balcony super cute. I don't think anyone was in the rooms next to us until the last day as we never heard anyone else through the walls. It was lovely. I will say that because our room was where it was, it was on the quieter side and we could hear the waves at night. Some of the rooms in the Lagoon wing though could be really awful right now depending on how unlucky you were. They directly faced the slides and the entryway was through a small corridor currently under jackhammering renovation that everyone used who had a room facing the garden. Some other amenities we enjoyed: THE CABANAS: Were fantastic and worth every penny! Seriously! Pricing also varies on how early you rent it and what day. yelp.com/biz/cabanas-at-… SPA GRANDE: Nice but with the renovation not necessarily worth the money for the experience. yelp.com/biz/spa-grande-… THE RENTAL CARS: We chose the mustang convertible (white) which made for a bit of hilarity as twice other patron's using the valet mistook it for their car and were about to drive off with it before we caught them. Apparently it's the most common car on the island. They also ran about $150 ($30 insurance) a day. It was totally worth it as my favorite aspects of the trip were going off site. THE SERVICE: The service at the Grand was fantastic with the exception of the food. Everyone was incredibly friendly and helpful. We asked for mouthwash, it was there within 10 minutes. We requested bottled water brought to the room - it showed up 5 minutes after we got back - for free. After having some near miss slips we put several pool towels on the floor in our bathroom and on the 3rd day they gave us a rug. I'd also inquired about membership prior to the trip and on the second day we received a gift basket with water and some goodies for considering it. Super sweet! If the food and drink had been better it would have been a perfect experience. As it was, the pools were wonderful but due to the food and drink issues we probably would not return.

    (3)

  • Leslie W.

    Best vacation ever! This hotel definitely lives up to its name - GRAND!! The room was spacious and comfortable and had an ocean view. The amenities and pools were spectacular. The service second to none. Every day going out to the beach, lying in lounge chairs with umbrellas, and enjoying the calm warm waters, words don't do it justice. Restaurants in the hotel terrific. Only a few minor complaints. I personally don't like one ply toilet tissue, both of the Jacuzzis in the hibiscus pool area were not hot, and all the pool areas could've used a few more umbrellas. Other than that, winner winner winner! Will definitely be back again.

    (5)

  • Kyle O.

    Overall a great spot for a family vacation or a leg on a multi-Island vacation where you want a more "commercial" type experience, but be ready to pay for what you want. Pros: 1. Beautiful grounds, the pools are massive (kids could get lost and need supervision), there's a ton to do on the beach, and everything is very well kept and clean throughout. 2. Luau they host there is actually pretty nice, a good "bucket list" item (to be done only once) that you can get right from the hotel, even though they just allow a 3rd party company to have it on their grounds. 3. Lunch spot has an amazing Turkey Avocado Spinach sandwich - I know it sounds boring and simple, but it was so damn good, we got it like 3 times in a week. 4. The Management there will make things right if you point it out, and people like that don't come around often in the service industry. We had some serious issues and they made it right, so that was great. 5. Housekeeping did a great job every day, and the check in people were amazing. Cons: 1. Everything is expensive, from the rooms to the food to the beach activities, like a significant premium over every other hotel, but that's the Grand Wailea, so just be prepared. 2. It is very commercial, so you feel like you are a sheep being herded sometimes (like breakfast at the incredibly busy one place to eat, or that you have to get "branded" every day with a wristband or security tries to kick you out if you take a stroll around). 3. There was mold on our A/C, and we got sick, and we didn't realize it until the very last day, and we told the management afterward, and they made it right, which was nice, but we did get sick and it wasn't pretty. 4. We paid for an "oceanview" room, like a decent amount extra, but we weren't close to the ocean and couldn't really see it, but I guess that's what they call an ocean view, as we could see the ocean through the trees far away (but no rooms are really close I guess since the pool is so big), but it would have been nice to not have paid that extra loot. 5. We rented snorkels and flippers, for like $40, way more than other hotels, and then drove far away to go to some good spots, and got there and both masks leaked so bad we couldn't snorkel, so we had to go to a local spot and rent more equipment, which was a real drag - test their equipment out first before you make the same mistake we did.

    (4)

  • Jacob M.

    This is by far the worst room service I have ever had at any hotel, regardless of location. The Mahi was way over cooked and was like biting into a leather shoe. The asparagus was overcooked as well and very soggy and stringy. My wife's spiny lobster scampi was definitely not scampi and the flavor tasted of old lobster and mixed matched spices. I don't know who is doing the room service but if you can't do room service right you shouldn't be doing it at all. This seems like the trend for food here though cause we had the breakfast buffet earlier and it was absolutely terrible. Don't eat here, just go anywhere outside the hotel for food. It's overpriced and terrible.

    (1)

  • Tom G.

    We're diamond... and our stay included our brother in laws' family as our guests plus my parents. As such we get around a bit and have visited many dozens of good as well as epic properties for business and pleasure. This occasion was a first time for us at the Grand Wailea - and it impressed us in most regards. Our kids had a nice time in the water with the lazy river + pools and water elevator. Endless fun, really. The resort grounds were extensive and varied - my spouse and I had memorable strolls on several occasions... and service was generally top notch. Our rooms were a good deal using points on this occasion - however I would not hesitate to return at almost any cost as this was one superbly pleasant visit. I guess the only obstruction to returning here is we have family on the island who have a large estate under construction where we might stay on our next few visits? Or if not then I assure you that the Grand Wailea would be our home away from home on Maui! Otherwise - among the many varied details I could comment on - I'll concentrate on a simple concluding remark - I love this place!

    (5)

  • Edward W.

    Huge, beautiful family resort! They did have an adults only pool but we walked through it with our whole family several times every day to get the the huge family pool. Hee Hee. I didn't see another way over. Our family had a great time here for a week. Room was modern with fridge and nice TV. Be sure to get a wrist band at the pool before you try to do anything there or at the beach. The area where the "Water Elevator" is reminded me of a toilet. We did the elevator once and that was more than enough. Long lines to be flushed up. Cool idea but didn't love it. Nice little family friendly water slides leading to a pool/river. Along the was is a pool bar in a cave. Definitely skip it if you're a honeymooner. There must have been a hundred kids in there. Get to the pool early if you want a chair in a good location. The earlier the better. We did love the lunch at the pool. They have a guy grilling burgers, dogs and brats. All very good. The beach is fantastic! Great sand, great water, no rocks and great beach boy service. Be warned though. If you try to "claim" chairs and walk away for 30 minutes they will take them back and give them to someone else. Very good car valet service. We used it everyday.

    (4)

  • Gal L.

    Grand Wailea is very beautiful. The decorations, garden, and fountain structures are nicely put. They have several restaurants on the property that's a must try. There's plenty of things to do here without exploring the whole Island of Maui. Their customer service is superb, including the valet service. This place is very romantic and you will for sure fall in love with it. They also have a Luau festivities here that is available for purchase. Have kids? no problem! They have waterslides that will keep them busy. Want to watch the sunset? You'll see it every night.

    (5)

  • Heidi F.

    I really enjoyed our time at the Grand Wailea. This is THE PLACE if you are a water baby and enjoy pools. They also have beach space and umbrellas that are free. Several restaurants are on the property. Most of the food is good at the restaurants, I just wish they had a few more. Rooms are nice and spacious. We had a patio to sit on. There is a fridge if you need it. The concierge is great and so is the rest of the staff. I wouldn't hesitate to go again.

    (5)

  • Tia S.

    This summer my husband and I renewed our vows after 22 years of marriage. We stayed at this beautiful hotel for our honeymoon and 1st anniversary so of coarse this was the spot we chose to stay for the renewal. Always gorgeous! The day of the renewal I got my hair and make up done by Jeanene Sebstad and she did an amazing (amazing!) job I looked and felt 10 years younger. She did my make up just like I wanted. I am extremely picky about my make up but I would use her again in a heart beat. Everyone treated us so warmly. Even the manager Sharon Ogawa of the Spa Grande came to congratulate me and made some special arrangements for us to make our day more than I could imagine. I was brought to tears by the warmth and truly amazing customer service I received at the spa and salon. Thank you to Lisa Sloan who went out of her way at the Spa Grande to make me and my daughter felt like queens down to our scrubs. She was so helpful and just as sweet as she could be and made us feel so comfortable when we were there. I maybe one of the few who can compare this hotel to the way it was 22 years ago but I can say that though there have been changes to the hotel the spa is truly just as amazing as it ever was due to the people they have working and running Spa Grande. Again always beautiful no matter where you go on the grounds. The service at the pool was wonderful. The service in Napua Tower was amazing and for the first time we used the laundry service to press my husband and sons clothes. They picked up with in 5 minutes and it was back in our room before we came back from the pool. My bouquet was done by Lois Hiranaga Floral Design, I think she does the flowers for the hotel as well. I gave her a picture of my bouquet and she nailed it. It was nothing less than amazing. I was blown away. I wish I could post a picture. The Humu Humu restaurant private lagoon table is where we had our little reception. The table was set special for us, the food was AMAZING and so was the service. We could see the sun go down and it was a gorgeous view from the best table for dinner on the island. I finally got my perfect day and it will be a day I never will forget.

    (5)

  • Joe S.

    Paradise. I love sliding down through each pool, then capping off the journey with a drink in the grotto bar. However, it takes me easily over $100 to get a good buzz. Not sure if that's more of a problem with them or me :/

    (4)

  • Ketti M.

    We have throughly enjoyed our stay at this lovely resort! The staff is so kind, the rooms are well appointed and very clean. I love our view of the chapel, gardens and ocean. I have no complaints about this property and would highly recommend it.

    (5)

  • Hanna S.

    Great spa! The spa gets 5 stars, but the Volcano Bar and Grill gets 0 stars because my hamburger bun had mold on it. I let the waitress know, who eventually brought me a new bun. The second bun also had mold on it, so I alerted the waitress yet again. Third time's a charm? Not at the Grand Wailea. The third bun also had mold on it. Unbelievable. The waitress offered us a sheepish apology and handed us our bill. Oh, the hotel is very family friendly - LOTS of kids everywhere.

    (2)

  • Lisa I.

    World class service, a big room with elegant bathroom, a yummy gift box chocolate, free valet parking, all kind of swimming pools and stunning scenic view, walking distance to the malls and perfected with excellent restaurants decorated with exotic Hawaii.

    (5)

  • Jessie N.

    Went here for my honeymoon last September. WOW!!! The entire property is fabulous and one of the most beautiful places I've stayed. I've been at the fairmont down the way from this hotel and I can't pick which is my favorite. Wailea might slightly have an edge because of the pool. My mom and I would actually walk by Wailea while at Fairmont and I would wistfully gaze at the ginormous pool with multiple slides. Pros - we booked the a room in the Napua Club. It was a little pricier but SO worth it. This is the concierge level. Our room was very clean, spacious, on a higher floor and had clear views of the ocean. We spent so much time on the lanai and loved the sunrise/sunset views. The bath products here were incredible!! I still have two lotions I'm saving because I loved the smell so much. -Concierge level perks. They have a full breakfast every morning that included a couple hot items and plenty of fruits, cereals and pastries. In the evening they have complimentary cocktail hour that lasts a couple hours with tons of appetizers. The bartender makes whatever you like and even had suggestions for yummy tropical drinks. Because of the amount of food during breakfast and cocktail hour plus cookies and iced tea in the afternoon, we never paid for more than one meal out daily. -the pool. Oh my god that pool. We bought a tube the first day and spent hours relaxing on the lazy river and going down the slides. The pools were empty when we were there since we went the week after Labor Day. The swim up bar was incredible and was fun to watch Sunday football. My husband now judges all other hotels against wailea because of the pool. He also literally had to drag me out our last day because I didn't want to leave. -Cons - this place will nickel and dime you for everything. The $30 per DAY valet charge is ridiculous. They have no option to self park which forces you to use this service. The line was always super long. My husband would usually run to pick up the car about 15 minutes before we left. We didn't know until the end of the trip they have the option to call the valet ahead. USE IT!! So nice to not have to stand there forever waiting. Also, if you forget anything in your car, you have to have a valet go get it which was super annoying. There was also a $30/day resort fee. This included internet (which barely worked) and two water bottles (ummm thanks?) -restaurants were also crazy expensive here and food was very hit or miss. We loved at the sushi place they gave us a private room since we were celebrating but did not appreciate being served a ton of chef choice items covered in nuts. My husband has a severe nut allergy and I had made that clear every time we made a reservation and when being seated. Pro/con - the luau. Food is horrible (don't come hungry). However, the entertainment was stellar!!! I don't think it's worth it to pay extra to sit in the front tables since the views from tables in the back didn't seem any worse. Overall this place was wonderful but on the expensive side. If you don't want to deal with a pool at capacity everyday, lifeguard there told us the best time to visit was September and I have to agree! My last trip to maui was in July and it was swarming with families on summer vacation. I hope Wailea has specials for anniversary trips because we will most likely visit again!

    (4)

  • Jenny N.

    I am here down by the pools writing this review. Why? Because I've been down here since 6:35am to claim/fight for seats under an umbrella. There are only 15 umbrellas in the entire pool resort area. The seating areas are roped off and opened at 7 am, but there's always people coming in before 7 and claiming seats. If you are a few seconds late, enjoy burning in the hot Hawaiian sun. Tip: security guards walk around and put the backs of the pool chairs down and if you don't put your seat back up in an hour, you will lose your chair and whatever belongings are on chair. You have to go look for it at lost and found or the sercurity office. This happened to my friend because we didn't know of this obscure practice. There are plenty of cabanas you could rent, but the price is very steep -- $500 and $1000 for poolside and beachfront cabanas, respectively. Also, the GW is known for their pool slides but it's annoying that they dont open until 10am when the pool opens at 7am. The kids get bored stiff or too rowdy waiting for slides to open. Now on to the rooms. We booked a suite with an adjoining room for the kids. The suite's dining area had a funky smell of urine and mildew. We complained and they thought the rug under the table was causing the smell so they removed it. The smell was better but still lingered. We were moved to a much larger suite at no additional cost but that suite was very outdated and needed maintanence because we are guessing it doesn't get booked too often (ridiculously expensive). For example, the first suite had a digital thermostat and A/C fans turn off at a certain temp, but the second suite had an old school knob to set the temp and the A/C fans run all day. I have more to say, but this is becoming a rant.

    (2)

  • Mike C.

    If a) this was for a vacation b) I was honeymooning and had a large bankroll c) all I wanted to do was hang out at the pool or hit the beach d) being pampered trumped being active in my life then this is a sold four star. But, since I was here for work and enjoy getting the local flavors of a place, this was only a three star experience for me. The rooms are spacious, the staff are kind and courteous, so no complaints on that side. However, like going to an amusement park where they want your business within their grounds, you will definitely pay for this. There are daily fees charged like valet parking, housekeeping, and luggage handling which make sense for those who need these services, but, if price and cost are issues, you may not want or need these amenities. Enjoyed interacting with mainly the bellmen and valet who greeted us with smiles daily, even offering water when we took our daily walks. The grounds are well kept and there are open areas throughout the hotel to enjoy waterfalls, creeks, koi, turtles, geckos, etc. You really know that you're in Hawaii when you enjoy the scenery. As I am more apt to travel around and get a more local feel to the island, this doesn't really give you that chance. There is a very nice shopping mall just up the block, but, again, don't look for bargains here as they mainly cater to vacationer business. Glad to have an opportunity to experience this, but not really my cup of tea. Average this as a 3.5 star with a round up for the aloha service.

    (4)

  • Liz N.

    The resort is gorgeous and well maintained. The koi ponds, many walkways, benches along the walkways are just few of the details which probably went into designing such a wonderful and relaxing place. The check in staff were helpful and friendly. The valet people were also friendly too. One thing I liked about valet was that fresh cold waters were always available in the car when the car was picked up to go on a drive. As everyone else has already mentioned the pools are a MUST!! The pools made me feel like a kid again and that was a plus in my book. In terms of getting a beach chair either arrive at the crack of dawn or just don't get one at all. On to another topic make sure you wear sandals the floor is like a blazing volcano ready to light anyone's feet on fire. This section is for parents with toddlers, make sure to take your kiddos to the toddler play area which is air conditioned and well maintained. There are other kids around and I'm sure they will enjoy the many toys the hotel has to offer. Overall great experience, rooms were well designed and well maintained. Although we didn't have a front beach view any view is excellent when one is away from home and not looking at an empty parking lot. I'll definitely consider staying here again.

    (5)

  • Sharon R.

    I am very torn between a 3 and a 4. On the one hand, I was here for a business trip so I did not get the full chance to experience the hotel. On the other, I am not sure that I would be able to afford truly experiencing this hotel. The Cons - Upon arrival, I had about 20 minutes to get ready for a meeting (Welp!) I get into the room and the bathroom is a complete mess. I'm talking dirty towels on the floor, sink, bath tub, wads of long black hair, toilet paper on the floor, tampons in the trash can. I called customer service and a maid came and grabbed the towels and hair from the floor and split. Called her back and pointed out the trash, and ...that my bathroom clearly hadn't been cleaned. She grabbed the trash and left. After my meeting I complained and was told me they couldn't move me to a clean room. It was escalated to the manager who immediately switched my room. On to being able to afford a true experience on the hotel: Let's just say that I ordered room service (for one) and spent $80 easily on an entree, a coke and a small side. The Pros - Despite that one poor experience, the hotel is manicured and of course is in front of a gorgeous beach. I ran the entire boardwalk (about 3 miles) that covers the other hotels in the area and I believe the Grand Wailea has the most beautiful of the beaches with soft white sand, no rocks, clear water. Service is very friendly and food quality was high. To make it up for my messy room, they left me a cheese plate (with three whole cheeses, costco size), the tiniest amount of quince jam I've ever seen my whole life, strawberries, grapes, nuts and a white wine with two wine glasses (way to rub it in that I was alone Grand Wailea...I jest, it was a lovely gesture). During two of my runs I was parched and went to buy a bottle of water. Both times they kind of looked at me and said "you know what? no problem, have it!" even though it would be very easy to charge it to my room. I think this is the type of place Grand Wailea is. Everything is really expensive, but they don't mind throwing a few little perks here and there. And that's nice. Would I come back? Sure, if there's another conference there. For my personal life, probably not any time soon.

    (4)

  • Ronald J.

    I am HHonors Diamond Elite Status. Conclusion : I would return to this hotel but distance from my home will be the biggest hindrance. The HHonors Perks : I booked a less expensive room and was upgraded prior to my arrival to the Napua Executive floor. This better room had an ocean view. There was a concierge lounge that had breakfast, tea/cookies and cocktails/dinner snacks (all included, even the booze). Remember to tip the girl making the drinks, I did $1 a drink, many people did nothing. When I left she gave me a few bottles of water to take back to my room with me. The food was almost enough to serve as a dinner meal replacement, the breakfast did serve as a meal replacement. I was also given a discount coupon for the spa which is a waste since it is very overpriced compared to NYC. I was also give a $20 off coupon at Molokini Bistro (it doesn't have the best reviews on yelp), but it was The Room : The room was up to date and clean. When I checked in the safe was locked and the luggage holder in the closet was broken. These issues were quickly addressed. The shampoo, conditioner, soap and moisturizer were all bespoke to this hotel and such great quality my wife wants to purchase them and bring them home. The bathroom had a nice soaker tub, a smaller shower with a bench and a dual vanity. The Resort : We spent most of our time hanging out at the adult pool, which has a bar right next to it. Typical drink prices are $15 each. It takes too long to get a drink even if you walk up to the bar (I did tip, so I'm not sure why the wait). The beach has soft sand and amazing views of the sunset, but at times the water is dangerously rough to swim in (not the mention the manofwar jelly fish which can kill a man). This is normal for this area. The kids pool is pretty sweet, many water slides, a water elevator (which is pretty cool) and a swim up bar (yep in the family fun pool) that has a TV playing sports. The grounds are very well kept and have an abundance of flowers and landscaping. The Front Desk Manager : I called down at 10:00 due to excessive noise from the bar (it echoes up towards the Napaua tower which wrap around the bar). There was a group of loud sales people. The front desk offered for me to speak to Stephanie who did not answer. I left a voicemail explaining that I would call the HHonors hotline to complain if she did not return my call. She never did. The following day I went to the front desk before calling HHonors and spoke with Cynthia Rada who was kind and offered 2 room change options but more importantly told us when the loud group (a conference) would be leaving--we opted to keep our room. The next day after hanging at the beach we came back to our room to a hand written letter from her, a bottle of champagne and some chocolate covered strawberries. What a wonderful gesture. The Concierge : I worked with Joan who was an absolute pleasure. She sat with us for over an hour discussing great places to shop, sightsee and just drive past. She was a resource, not a salesman--this is exactly what I wanted. She made the great recommendations such as to eat at Mamas. She also confirmed that some of the things that I had already booked were right on (such as Maui Roadsters). The Negatives : Service at the bar as well as pool side food & alcohol is very slow and very expensive. (I am okay with paying a lot for fast service.) Hawaii in general is not as pricy as I expected, but the resort is. I recommend you stop by the ABC store (it's a great little general store chain in Hawaii) and buy some water/booze (it's walking distance from the hotel). You can refill the water bottles at the pool or in the main lobby.

    (5)

  • Idaho Travelers S.

    This resort is classy every step of the way... from check it to check out, they have helpful and friendly staff, beautiful facilities, and wonderful amenities. The rooms are very clean and comfortable. Soft sheets, comfortable pillows, huge towels, and beautiful views. Nightly turn down service is a lovely bonus... replenishing towels, and leaving flowers on the pillow-tops. The pools are spectacular.... water falls, slides, and sand bottoms.... every pool with a different look and feel. We especially loved the Hibiscus pool.... it is a beautiful 4,850-square-foot pool with two hug jetted hot tubs reserved for guests 18 years and older. The Hibiscus has pool service from the restaurant Bistro Molokini, which is located adjacent to the pool. There is also a great swim up bar called The Grotto, and many on site dining options, including a great luau. The grounds are beautiful... 40+ acres of absolute gorgeousness. Gardens and ocean views everywhere you look. It is a bit of a challenge to get oriented, and we got a little "lost" a few times, but after a few days, you manage to find your way to the different areas of the resort. We looked forward to the adventure of exploring rather than becoming frustrated with not finding the place we were looking for right away... after all... there is 40+ acres, and it is all absolutely beautiful! I was here for a large conference, and the meeting facilities were fabulous! The staff was extremely helpful and kind, and the conference food was very good. If there was only one thing that was not so great, it would be the wifi. Access was pretty poor, very slow and often spotty. The Grand also does an excellent job of accommodating guests with late flights out of Maui. We had a red eye back to the mainland, and they were able to give us a late check out. They then sent someone to pick up our bags to hold them in a locker room while we enjoyed the pool for the day. When we were ready to get cleaned up, they provided us a hospitality room so that we could shower and get ready for our flight. This was WONDERFUL! The hospitality room was a shared room that was a first come, first serve, and it wasn't cleaned in between guests, but still... we made it work, and it was great to be able to hang out by the pools all day and then shower before our long flight. This resort is wonderful! I highly recommend spending your time on Maui at the Grand!

    (5)

  • Amira H.

    My family and I loved every minute of our stay in Maui at Grand Wailea. Blissful 10 days and it really was hard to leave. It is expensive, as everything is in Maui, however we thought it was worth it. Beautiful grounds, fantastic spa, great room and excellent beach and pools. We loved the variety and amenities for every age group. Our little guy never got tired of the water slides and the lazy river. We loved the variety of restaurants (casual to fine dining) plus the sunset each night was breathtaking. We rarely left the resort, only to golf and to do the occasional shopping since the resort/hotel had everything. Perfect place to be in Maui and on one of the best beaches. We will be back. I highly recommend it.

    (5)

  • Stewart C.

    Beautiful hotel. The only reason I'm giving it a 4 star instead of a 5 is because of the price. For all of the different options available in Maui, Hawaii you can get so much more for your money. With that said, the pools are amazing. The best one in my opinion is the elevator pool where around 20 people get in and the water fills up to bring you to the level where you then get out and ride the slide down. If you have a chance, definitely consider doing the luau. Especially if you have kids with you. It's a nice way to wrap up the trip!

    (4)

  • Tami H.

    I can totally see why families go back to the Grand Wailea year after year. Great family/kids scene and awesome pool/slides complex. However, I've dropped my rating since last year due to the service. It just seems like it's gone downhill and is inconsistent. There is definitely not enough poolside service which is strange since they could probably make a lot more money if they were refilling drinks more often. On the other hand, service at the buffet breakfast is consistently good. So I can't figure it out. Housekeeping was the same way, sometimes excellent, sometimes they were knocking on the door of a room with young kids for turn-down service at 9pm? Finally, it does become tiresome having to fight over pool chairs starting at 6:30am. You would think they could add a few more umbrellas for people looking for shade. On the plus side, the rooms have been upgraded since last year, the luau was super solid compared to other hotels, and the views/location still can't be beat. They even upgraded us to ocean view which was terrific. So, I will probably be back next year, but would ask the management to consider focusing on the service aspects and expanded pool seating/umbrellas.

    (3)

  • Kimberly W.

    Overall, we had a great stay at the Grand Wailea. It's beach access is truly the best, on the island. There are complimentary umbrellas, on the beach....just make sure to get there early! The same goes for the massive pool areas...arrive early! There are water slides that bring out the kid in EVERYONE & a great swim-up bar when you decide to be an adult again. Wayne is THE BEST bartender EVER. I prefer beer (Bikini Blonde) but, I tried out a few tropical drinks that did not disappoint. Sea turtles can often be spotted pretty close, off shore. So, we recommend the Hawaiian Outrigger Experience...you can book direct or with the concierge. Kevin will give you a great Hawaiian history lesson as you, leisurely paddle into the bay. We snorkeled during our Outrigger experience & saw many sea turtles, fish & corral. We had a room switch, in the middle of our stay (because our children joined us), and initially the room was not to our liking. We did have to contact the manager to correct a leaky sink. So, if you encounter any issues, go directly to the manager.

    (4)

  • Mike H.

    One of the best in terms of customer service that I have experienced. Rich, the concierge, sat with my wife and me and literally planned our excursions from start to finish. Top notch guy! We ate at the bistro, volcano bar and Humuhumunukunuku... Service was great, food was good and drinks were.... $15-20/piece. The lava flow was one of the best. The rooms were spacious with a great view. The view of the ocean was truly remarkable. Would stay here again!! Best part of our Hawaiian honeymoon.

    (5)

  • Noa R.

    I'm only giving a 4 due to drink prices and because i am single. I understand all resorts charge $18.00 for a pina colada, but I'm just being picky. This is also a spot for folks with kids.... To those who rate this place low, remember the resort is on the beach with salt water and air all over decaying the place. Newer places like the Andaz, down the way are incredible, new, and spectacular. The service at the Grand is great, from the valets to the house cleaners, just great people. This is a FAMILY RESORT. This is not for a single dude or chick looking for a sweat party or a raucus party everynight. This is a family spot, so don't get confused...go to the Andaz! Wow ... hot singles and gentle wackiness.

    (4)

  • Chris P.

    I'm in full agreement with the prior review of Mike C. Once the splendor of Wailea, after several management and brand changes, the property has gone down market. It's best for families with small kids, corporate groups, or adult family reunions where your group is large and everyone is loud. If you want a quieter property for a romantic getaway, don't go here. While the staff does provide excellent service and tries very hard, there are some frustrating little annoyances: In-room WiFi is not compatible with Apple iOS devices: Macbook, iPad and iPhone. It just doesn't work and the front-desk staff admitted "it's a work in progress" and had no estimate for correction. Bring a PC laptop, or plan to use cellular data. Two members of our party were placed in rooms in a wing undergoing renovation. Without any notice at check-in, on the afternoon of the second day, construction started and there was a notice that it would go on from 8AM to 3PM. Not. They were moved to other rooms, but during the ensuing dialog, the guest agent admitted that other people would be placed in the vacated rooms. So they try to put people in a known construction zone just to see who complains, and who doesn't. Breakfast costs are quite high. Like $40 for an omelet, once all fees and taxes are in. The $25 "resort fee" tacked on per day, is pure margin that lets them advertise a daily room rate that is a little lower than reality. Whatever rate quote you get, add $25 plus the very high local tax rate. Food quality for the items served poolside is only average. Given the prices, it should be great. The number of umbrellas available in the pool areas is artificially low, because they want you to rent a cabana at $500 per day. One bathrobe per room, when almost all rooms are occupied by couples, was odd.

    (3)

  • Linda B.

    We recently stayed at this hotel for our wedding anniversary in early August. I must say we chose the perfect location for our special weekend. It was everything and more from the beautiful grounds, exceptional service and updated guest rooms. I give it 4 stars due to the pool dynamics and restaurant choices. You must get your beach or pool location early.. I mean by 7 when they open or you will not get a chair. We witnessed fights over chairs left with no one in them and this should be better managed somehow for the status of this hotel...Definitely a down fall but we managed to get a chair every day since we are early risers. Other suggestion is more restaurant choices. They could really benefit from having a casual dining spot there to enjoy other than the current choices they offer. Prices are high everywhere but typical for all of Maui. We joined the membership there since we plan on making this hotel our go to in Maui. Much better on the Wailea side in our opinion. Not so commercial. Overall, we will definitely be back! Loved it

    (4)

  • Irene Z.

    A beautiful expensive hotel. The pools & slides are a lot of fun, but needs some maintenance. The only water elevator in the world in the pool. Food is expensive and pool side service takes a while. The beach is perfect! walk along the beach is very nice to see other hotels. Rooms were very nice.

    (4)

  • Claudia M.

    If you are visiting Maui, Grand Wailea is just your place to stay!!!!! is a luxury hotel but t worth every dollar. Me and my husband went in June for our first vacation. We are more than pleased with the service. You wont regret if you ever stayed there. Now planning our next visit maybe for this xmas with the whole little family.

    (5)

  • Wayland F.

    We did the Sunday brunch at the Grand Dining Room in the Grand Wailea. The resort is absolutely beautiful - you'll definitely want to walk around the grounds after the brunch just to see the gardens, the chapel and the great pool area. After walking around - I want to stay here!! The brunch was excellent. They had five or six hot entrees including penne pasta, fresh fish, chicken and more - bacon, portuguese sausage, bacon, au gratin potatoes, and fresh vegetables. They had six or seven types of salads including an excellent spicy popcorn shrimp salad. They had crab legs and shrimp cocktail - plus a great cocktail sauce and wasabi! They do make-to-order omelettes plus they had a prime rib and pork tenderloin station. All of this was excellent - the five us basically raved over everything we ate. On top of all this, there's dessert - macarooms, ice cream with a bunch of toppings and some of the best doughnuts you've ever heard. The icing on the cake - was Evelyn. She stopped by our table to ask how we were doing - told us about the dessert table and even made some recommendations. She mentioned a lemon curd filled dougnut, and we said we absolutely had to try that. A few minutes later she came back with one - and she was right - so delicious that we ate every drop. She stopped by again - made us laugh and made us feel like valued customers. In fact, I think one of my friends has decided he wants to move here just to be with Evelyn!! Great food - great service - and a beautiful setting. I think we may be back next Sunday!!

    (5)

  • Svitlana S.

    The hotel is beautiful...the service not so much. For this type of hotel- you'd expect the room to be spotless and NOT have dust on the bathroom windows. Pool side service- NONE-existing. We stayed may1-may 5. Property is nice, but really needs to be updated. Pool tiles missing and leaves were really never cleaned off the ground. Kids loved the pools and all the water slides...but we really expected the service to be top notch. Last year we stayed at Fairmont... And LOVED it. Service was exceptional. Didn't eat on the property- since the reviews weren't the best... We walked to Ka'Ana where the food and the service was top notch. We did have drinks in the lobby one night with live music-which was nice and relaxing. Sorry Grand Wailea- we prefer the Fairmont.

    (3)

  • Sam E.

    We stayed in the Napua tower and had a wonderful experience. We had complimentary breakfast every morning which they were accommodating to different dietary restrictions both my wife and I had. At 5 pm, they served complimentary Hors d'oeuvres which felt like a meal more than anything. Highly recommend doing this package and you get a personal concierge also that can book activities and reservations at local restaurants and recommend things in the area.

    (4)

  • Jean B.

    FOR THE FIRST TIME EVER, I wish I could put 6 or 7 or 8 stars. We are diamond members, and have stayed in hundreds of hotels. We paid a very low rate to book (half diamond points and half card) We stayed for 2 nights in May. 40 acres of property!!! We were in awe from the moment we pulled up. Valet parking only. Lobby will blow you away. Newly renovated rooms (a month ago) We had ocean view, and loved falling asleep to the sound of the waves!! Free yoga on the beach. Free bike rentals The amenities are too many to count. It's amazing, you should book now, you will not be dissapointed!

    (5)

  • Katalina Q.

    Love this place. Great for brunch. Beautiful grounds and the nicest staff all around. Private beach beautiful pools great for kids too.

    (5)

  • Cindy S.

    I have to sadly update and downgrade my experience. My son has severe food allergies to eggs and nuts. I ordered room service and told them about the allergies, they assured me the grilled cheese was safe. The poor kid was still recovering from a screw up at Wailea Cheeseburger a couple days before so when he threw up after eating it I assumed he was just suffering after effects from that exposure. Then, I register the kids for Camp Grande. This was the ONE night of a family reunion we planned to be kid free, and all the cousins would go to camp. I told the concierge at sign up that he had Very serious allergies. We show up to a table of eight kids eating strawberries and Nutella with their fingers!! I ask what they plan to do since nut exposure can kill my son! They look nervous and ask the kids to go wash their hands, and ask me what they should order my son for dinner. I am completely flustered, trying to keep him from touching anything or anyone. I respond grilled cheese and they tell me that the hotel uses bread with eggs!! So he had been exposed twice!! They try to convince me everything will be okay. I explain he has an epipen in his fanny pack and they tell me they are not allowed to administer them!!! Eventually I have to take him back to the room, dinner is ruined, he misses out on the last night of vacation with his cousins. I tried to contact the manager multiple times. "Stephanie" Returned one call and never called back again. We were there with a party of 16. This was my second time at this hotel and I always loved it but NEVER again. They have no regard for children with food allergies. It will take someone dying for things to change.

    (1)

  • Josh H.

    Hotel is nice. But don't order late night room service. It doesn't exist. Don't offer it if you can't deliver.

    (2)

  • Neera P.

    Breathtaking views- 4 stars. Everything else 3 stars(and i'm being nice). This is by far not a 5 star hotel. The rooms are extremely over priced and dated. The first day I arrived, I found woman's piece of undergarment next to the night stand(in conspicuous place) . I called the front desk to inform them and got attitude from the attendant. Absolutely unacceptable. Breakfast Buffet is very good. Great variety and very fresh food. The staff here is very friendly. The pool has outrageous prices for the Cabanas. If i'm going to pay over the $700/ range per- night, I don't expect to pay another $250-350 dollars to sit in a Cabana for a couple of hours. Call me crazy.

    (4)

  • Cathy D.

    Always excellent customer service. Beautiful Hotel and Resort property right on the Beach. Our Room was very comfortable and spacious. Room service fast and Very accomadating. The daily night time entertainment by poolside is fantastic and a really Beautiful show. The hawaiian dancers and hawaiian music is one of the Best. We Enjoyed it nightly.

    (5)

  • Chris W.

    Hotel upgraded me to a deluxe suite room and gave me a $25 gift card to use for dinner, free buffet breakfast, and 2 cocktail vouchers, since my reserved room was not available due to a US Bank conference at the hotel. I really appreciate the special care and hospitality of the hotel.

    (5)

  • April W.

    The property is absolutely gorgeous! The reason I am not giving the hotel 5 stars is the service. Everyone working at the hotel seems to be a little off and many of the staff members show a little attitude. For the price of this place the service should be like the 4 seasons next store. The gardens and pools are wonderful. If you are a attention to detail person you will see some outdated features of the hotel. Such as the pools tile. Looked like they haven't updated it since they opened in 1996. We looked past that. As the food was a fortune but gosh it was delicious. I mean wonderful food all of it. Come with lots of money. A coke on the property is 4.75. So make sure you are ready to not care about it. Clientele is very upscale and there is many family's. Rooms are nice enough with decent sized balcony. Property's so huge that there is two valet stations. Get ready to spend $30 a night on parking. If you get a car from the hotel parking is $15 per day. Our room wasn't ready until 330pm. We had to ask for our room 3 times before we got it. It wasn't ready at check in time at 3. So we asked for another room. After settled in everything got better. Cabanas are another fortune. $500-1000 a day. BUT the beach umbrellas with lounge chairs are free. That was nice they offered that. Start early to get those chairs. It's a zoo! And very hard to get one unless reserved or beach chair it like we did. The pool could work on picking up trash and empty cups and towels quicker. Again the service is lacking. I asked a waitress for ice and she said I could walk up to the bar to get it! Really? You can't bring it to me? The shops inside the hotel are nice. Something nice for all ages. There's not that many restaurants but enough to get the purpose done. The shops of Waliea are in walking distance. And you must try the monkey pod for dinner. Can it up there. It's 2 miles away. Amazing food! Get the breakfast buffet package. So worth it. It saves you $100 every morning for 2. Enjoy. We had a blast! mahalo!

    (4)

  • Josh S.

    Beautiful resort, nice pools and friendly staff but I don't think you even remotely get what you pay for here. Our suite needed remodeling or something. Many of the walls were dirty, or touch up paint was the wrong color. Our first day/night they didn't have our crib, didn't make up our couch bed for the other kid and didn't bring foam pillows when requested. Being in a suite I would expect better service. Not once was there any kind of real turn-down service outside of here are some new towels. No towel hearts or swans. No chocolates on the pillow. I mean, they basically brought new towels and emptied the trash daily and did little else. Prices are outrageous on most food items here too. The 3 resort breakfast options are room service, a buffet or a coffee shop. Almost any of those places will run you about $30 a person. The buffet is really underwhelming. No carving station. No omelette station. No waffle station. Just a bunch of hot trays with items cooked long ago, being steamed and not fresh. Lunch options are similar, slow service, high prices. Luckily there is a mall next door and some other eating options a half of mile away so I would highly recommend eating off resort. Best part is the pools and water slides. Lots of fun there. The pool water was pretty cold though, which seems odd in December. I'd think they'd heat it some but it was quite icy.

    (3)

  • Candice C.

    The first word that comes to mind when I think of The Grand Wailea on Maui is OPULENT!! I stayed here on my honeymoon after debating whether or not the steep daily rate was really worth it. At an average of $500 a night it was a huge dip in the bucket considering we were staying on Maui for 2 weeks. So, we decided to do budget vacation rentals for all but one night, the first night of our stay. Seeing as it was our honeymoon we were upgraded to a nicer room with a walk out patio right by one of the many pools. Our room was tastefully decorated yet simple. Huge king sized bed, basic amenities and a gigantic bathroom with walk in shower and soaker tub. You're not really paying for your room at The Grande Wailea, you're paying for the property and all it has to offer! The pool alone is enough to blow your mind! It's not open to the public and offers all day activities for the whole family. Service here is top notch! From front desk, maître'd and all of their outlets. I was nothing short of impressed every single time! Be sure to take advantage of all the activities they offer! We had an introduction to scuba diving that was absolutely free, and the chance to be certified for a very reduced price! I could honestly write at least 10 more paragraphs on how amazing this place is! But I would just be repeating myself. I would highly recommend dining in their many restaurants. Humuhumu was my favourite! Their coconut martinis are to die for!

    (5)

  • Courtney K.

    Excellent hospitality and fantastic services. Highly recommend coming here for any spa treatments!

    (5)

  • Melody H.

    We checked in for three days. As we pulled up Allyson Taylor was the person who greeted us at the car. She was so nice and welcoming. The grounds are beautiful. The desk clerk Michelle was very friendly. Our room was very nice also. We had a problem with noise from the next room and called down to the front desk immediately we could hear security knocking on their door. The only reason I wouldn't give it five stars is because there aren't enough umbrellas down by the pool to lay under. That is a must for me as I am not even supposed to be in the sun do to an illness. They also need to scrub down the pool furniture. Their wait staff at the pool walked by us three times and not one of them asked us if we wanted anything to drink. We ended up down at the beach under umbrellas so it was still enjoyable.

    (4)

  • Robert S.

    The Grand Wailea can be best summarized as 1) overpriced, 2) overcrowded, 3) Mediocre beach, 4) and nice rooms. It's not all bad, but... 1) $20 for a hamburger, $15 for a cocktail, and $9 for a beer 2) the pool is jam packed, crowded with people sitting side by side with almost no elbow room. If you're in to getting to the pool at 6:45 am to get a chair under an umbrella when the Trade Winds stop and it's 85 or hotter while sitting face to ass with a bunch of other people sweltering in the sun, then this is your place. 3) the beach is nothing to write home about. You'd think that the beach couldn't be as crowded as the pool. You'd think wrong. It's pretty damned crowded. It's not a bad beach, but it lacks stunning natural beauty that one finds in other locations in the islands. 4) the rooms are nice & clean. The staff does a good job of upkeep and making sure the rooms are clean, etc. All in all, you're definitely advised to save money & stay elsewhere. Aloha mofos.

    (2)

  • Katie L.

    Stellar customer service. From concierge to the fitness center attendant to the staff you pass as you go about your day - they were friendly, warm, helpful, courteous, and responsible. Beautiful, breath-taking grounds with many gardens and paths to meander. Nice rooms. We had the sense that this was more for families, while the Four Seasons, just down the beach path (where we also enjoyed the resturants), seemed the more romantic, adult option. The pools were extensive and provided endless fun. (My kids complained about no deep end and are insisting I include that here.) It is close proximity to The Shops at Wailea where you can get things you need. We didn't rent a car except for a few days because many of the excursions will pick you up at the hotel and you can walk to some excellent restaurants. You can also walk along the beach path to 3 other beaches. The Wailea beach is pretty perfect though. Younger kids can just enjoy the sand and mild waves, while older kids can take scuba lessons, paddle board, snorkel and canoe. The food is expensive - really expensive. But hey, I was worried it would be expensive and bad. We ate really well! Too well! The menus in the area would make foodies happy, frequently stating where the meat or produce came from. (Grab cereal and milk from the ABC Store at the Shops and you have breakfast in your room to make an impact on food budget.) We spent about $100 more than the quoted rate on the room after taxes and resort fee, but they were very candid about the resort fee from the beginning. I loved the spa - even if you can just afford one small treatment, it's worth it because adults get an hour in the amazing baths!

    (5)

  • Eva C.

    I have been coming to this resort from the mid 90's. It was always maintained beautifully and the place was top notch. I will not be coming here again. From disgusting garbage all around the pools/landscaping and beach to the dirty carpeting/peeling paint on the walls in our room to the decrepit swimming pools- this place needs a major overhaul . I am shocked at how downhill this place has gone. I was debating how I should write this review- but I just have to say it like it is. The lobby is still gorgeous and the lobby bar still is great with live music most every night . You pay premium for everything.. It's Wailea- and it's to be expected so I won't nitpick how expensive things are in the hotel- but I will say that $450.00 for a cabana is crazy. With the exception of about 5 umbrellas this is the only shade you are going to get. They actually make you pay for shade at the pool! The food at the pool is less sub-par and not worth it . The drinks are weak and in five days I have only seen a pool waitress one time! NO JOkE! I even asked a desk clerk if they have food and drink waiters at the pool and she said yes. Really??? Where? So....we had to always walk to the bar and order ourselves the entire time. Again, this resort is situated in a beautiful area which is why I gave the review 2 stars. It is very dear to my heart with so any wonderful memories- but the love affair is over . We will be staying elsewhere in Wailea in the future. I've attached a few pictures if what you get for a $450 cabana. Unbelievable .

    (2)

  • Ryan V.

    The Grand Wailea has taken some hits from reviewers over the last few years: "dated" "showing her age" "wear and tear". I have to say while some of this is true. What is also true is that you may not find a more amazing and expansive property in Maui. Any "ticky-tack issues are more than made up for in the overall experience. Every member of the staff greets you with a pleasant "Aloha" and all are very happy to help. A groundskeeper finished up his task and walked us to where we needed to go without a complaint. This philosophy is of a "top down" management practice and shows how important every guest is to them. We are not really into properties this large but The Grand Wailea welcomed us as if they run a boutique hotel. Enjoy all of the pool amenities and slides and the bar. Bring a credit line or cash however as everything adds up quickly. It's worth the price of admission however.

    (5)

  • Sean W.

    Very nice hotel. Giving it three stars because it is stuffy (without merit) and they should issue a list of things they don't want you to do up front. For a hilton points stay its a no brainer. For a paid stay, many better options exist.

    (3)

  • Wendy P.

    We went to the Grand Wailea and stayed three nights. We went there to stay for our honeymoon. This hotel was such a disappointment. I mean really disappointing from start to finish. I don't even know where to begin..from hidden charges.(resort fees, valet parking). The internet never worked the whole time we were there. The restaurants were mediocre at best and overpriced. We made reservations for our wedding dinner weeks in advance and letting them know it was our wedding night. We were given two choices for a table when we arrived which were in the middle of the restaurant..not near the lagoon or with any privacy. The valet service was understaffed and the hotel seemed very disorganized from start to finish. I would never recommend anyone staying at this hotel. We were given misinformation when we booked a car to take us to our wedding. We were told that they have a car service with black SUV's a company they said they do this with all time. They would pick us up and come back for us at a designated time. This was not the case. it was an mini van taxi that picked us up at the hotel. We asked about the return ride and were told we would have to call for another taxi. This is not the service that was represented to us. I could go on and on about everything that went wrong but for the price we paid..not a 5 star hotel. I think Chris P was correct in his assessment but 3 stars was too generous. I wish we stayed at the four seasons or the Andaz..... I would never advise anyone to stay here...go somewhere else! The one good thing I can say is that Derrick the bell boy went above and beyond for us. He helped us out and the reward he received for going above and beyond for us was to reprimanded right in front of us. All he did was get us directly to the supervisor. Who are these people running this hotel???

    (1)

  • Jeremy L.

    My wife and I had a spectacular stay here during our week-long honeymoon in Maui. When we first arrived, we were awed by how huge the resort is - seriously, the place is massive. There were plenty of valets to park our car, and I don't think we ever waited more than 30 seconds for one of them to come to our vehicle despite the other people waiting ahead of us. The lobby is beautiful. There are marble fountains, giant coy in the pools, and flowers everywhere. There is also complimentary guava-flavored juice, fruit-flavored water, and fresh fruit available for the resort's patrons. As soon as we reached the front desk, we were told that our ocean view deluxe room had been overbooked. Naturally, I started to panic, and I could almost see the veins popping out of my wife's forehead. That's when the receptionist, who was very apologetic, told us that the resort was going to upgrade us to one of the suites, free of charge. I could hardly believe it. The suite was gigantic! It had three walk-out balconies, a complete living room, a large kitchen and bar, a full-sized refrigerator, a master bedroom that could probably have fit eight people, and two bathrooms that included a jacuzzi. The view was also spectacular as the suite overlooked the ocean and the resort's enormous pool. Needless to say, Grand Wailea deserves five stars for customer service alone. The Grand Wailea is a very classy place, and it seemed to cater to older tourists. Most of the people there were middle-aged or older, so my wife and I kind of stuck out as we are in our mid-20s, but that was okay with us because the resort is very peaceful and surprisingly quiet despite how many occupants there are. We visited during the Maui Film Festival, too, so there were plenty of activities going on, and there were even some movie stars as well. My wife and I walked right past James Marsden and his son on the way to the beach, and we were at the pool with Joe Manganiello a couple of times. My wife especially enjoyed that. -.- The room service was impeccable. Whenever we needed something, which was rare as they stocked our room with supplies every day, they usually delivered within a handful of minutes. Also, there were always workers on site available to steer us in the right direction or assist us as needed. We spent a lot of time on the beach. I especially enjoyed the fact that it was a private beach because it meant that there were never any crowds, and there weren't many little children running around kicking sand all over the place either. The white sand beach was absolutely pristine. All in all, the Grand Wailea was a fantastic choice for our honeymoon. It's definitely expensive to stay there, but our money was well spent. My wife and I have already decided that the next time we visit Maui, we are going to return to the Grand Wailea. As an aside, they also serve the best piña coladas in the world.

    (5)

  • Ariana V.

    They accommodated and refunded us all the valet charges and for that they deserve another star. I can tell their costumer service tries very hard to please everyone. Well done

    (4)

  • Keola W.

    We just checked in and got to our room. We have had excellent SERVICE so far from valet, front desk and bellman = 3 STARS. Now, the room....."newly renovated"??? I'm confused. Furniture does not seem to fit nor flow. The couch is totally mismatched and fit quite awkwardly in the room. The old carpet still remains however, they cut out a rectangle (a little larger than the bed) and placed a new piece of carpet?!?! Terrible paint job! The door does not fit the door jam. Old light switches and plugs that look like they could be fire hazards. Toilets look nasty! The toilet seat is bubbled and chipped! Balcony area is so dated and plants are so over grown and not maintained that you don't have a full view of the pool. I travel A LOT for work and always pull back bed sheets to check for bed bugs and noticed that they don't even have a mattress cover on so the mattress has a bunch of hair! Gross!!! We usually stay next door and love it there. We thought we would give the Grand Wailea a try because we had bid for a two nights stay at a silent auction $600 (basically equals to two nights for the price of one) and then paid for an additional night for $600. 3 nights for $1200 PLUS you need to add on the daily valet parking and tips. Service has been exceptional but I am very surprised that this A Waldorf Astoria Resort. The property needs lots of work to be charging outrageous prices!

    (3)

  • W B.

    I've been remiss in not sharing a review for the GW. Once again stayed at the Napua Club--a great setting for adults particularly. While there are children around, it's a bit less than the balance of the resort. Breakfast hours and cocktail/appetizer hours are included. The food is good and the staff are quite attentive to their guests. The GW is a super experience in grandeur. Rooms with straight on/full ocean views are pretty spectacular. Rooms with partial views are good. We've been members there for at least 15 years and have enjoyed every visit over the same time period with or without kids. Can't beat the hospitality and the property speaks for itself. Grand, Stately, Beautiful. Go and enjoy--you won't regret it.

    (5)

  • Urich J. A. B.

    When this resort first opened as the Grand Hyatt it was a jewel and I always referred friends and family to stay there. Unfortunately the place has lost much of its luster after 20 years. There are staff which seem to have no idea of what hospitality business is. Pedrito at the valet desk ask me to "pay a charge for him to take a package to the bell desk" so not Aloha and not the Hawaii we grew up in.

    (1)

  • Nap D.

    I stayed here for five nights and wasn't as impressed as I should have been for the price. In the $5xx nightly price range, I would expect great service, excellent food and something out of the ordinary. What we received was 'ok' service, sub par to mediocre food and an experience no different than a holiday inn. Don't get me wrong, it's a nice property but I don't think the price is justified. Example: We had to call and ask for soap / shampoo just about every other day. Tip: if you like your room cold, ask to have the "vip mode" turned on for the thermostat. It will drop your thermo down to 60 with a slightly noticeable difference.

    (3)

  • Birdy H.

    Came here for brunch for mother's day. Everything was delicious. Pricy but very good. The view was spectacular. I'm glad this was just a once and long time. My only problem with buffets is I can never eat my money's worth.

    (4)

  • Gillian R.

    For me, Grand Wailea sits right between three and four stars. It was a nice place to stay, but for a young couple with no kids, we would definitely stay somewhere else on our own dime. It seems that the attraction of Grand Wailea is the fact that you truly don't have to leave the resort for anything. There are shops, multiple restaurants, more pools than I'm sure we even realized, water slides, and the beach just steps away. For a family with children, I think the $500 cost per night might actually be worth it. For us, however, we just look at a hotel room as a place to lay our heads at night. The rooms weren't quite as luxurious as we'd expected. Everything was just a little outdated and a little dirty, even. There were stains on our bedding, which is about the grossest thing since I start imagining what the stains are from. We had a lovely balcony and could just see the ocean over the trees. We arrived as a part of a group and ended up with two queen beds instead of a king. We called down to see if there was any chance a king was available and got a rather short, "that's all we have" before hanging up. In general, we had a good time here. But I can't imagine that I would spend this much money for what we got when there are decent hotels up the road with rooms of similar quality for a fraction of the cost. Here you're paying for the entertainment, grounds, and the name.

    (4)

  • Henry H.

    We stayed 8 days as part of a meeting in January, 2015. It was our 3rd stay, the last one being 3 years prior. Service and maintenance throughout the entire resort has dramatically declined. It seems they've severely reduced staffing to reduce costs. Pools: the water slides are still great, but paths around lounge chairs were never swept for our entire stay. Servers came maybe once every 4 hours. The sandy child pool area smelled like human waste until our 5th day, when we got a good rain (same for other pool areas). A rinse with a hose could have solved this problem--if only there were staff to do the job (and we did ask). Concierge: non-existent. When we called to ask for help reserving a table at an outside restaurant, we got a complicated phone tree that led in circles and never offered an option to leave any kind of message or to ask for a reservation outside the resort. It's clear they're understaffed too. Valet: more than once we waited on hold 10 or more minutes to reach anyone to ask that our car be brought up. When we showed up, we waited another 15 minutes. The few staff seem so hurried, we felt sorry for them. They all grumbled about "cutbacks". Appearance: paint throughout the resort was dingy, needing a fresh coat. The resort looked "tired". On our last day, I brought up these concerns Front desk manager Carrie, who agreed "we get a lot of complaints about service" and "that's why they hired me" to take care of a "decline in service". I didn't push for freebies and gave very polite but clear feedback on everything above. She offered nothing but apologies. The only appeal of this hotel any more is the fabulous pool with water slides (only after a good rain when it doesn't smell). Otherwise, it's just 2-star service with 5-star prices.

    (1)

  • Brian V.

    We really enjoyed everything about the resort. The grounds are simply breathtaking and the staff is very friendly. What keeps me at a 4 vs a 5 star rating is that the rooms are pretty average. Also, the food is about double what it is outside the hotel but the quality is very average. I wouldn't mind paying for the convenience and quality if it was there. It was easy to solve though because there were a lot of great choices close by. There weren't enough tables available anyway.

    (4)

  • Kathy C.

    Beautiful resort! Couple things, first, the food is awful. We tried the bistro, incredibly overpriced for sub par food. I'd give it s 3/10. I have no problem with expensive food, but it better be good. Then we tried the pool bar/cafe. That wasn't too bad. 6/10. For dinner we went to Humuhumunukunukupua for dinner. 3/10. Then we tried the buffet for breakfast. $66 for 2. Chalky eggs, undercooked sausage and greasy bacon. Gross. 1/10. For the rest of the trip, we've had to eat elsewhere. Try monkeypod, or the Marriott next door, both excellent food. 2nd thing. $30 daily resort fee covering wifi. It doesn't work on iPhones. Couldn't connect the laptop either. Other than that, the staff was great, the views are stunning and the beach is amazing. The rooms were very nice too. But overall, overpriced. Aloha!

    (2)

  • R H.

    While there are many things to like about this resort, there are an equal number of items, perhaps more, to dislike about this resort. Chief among the items to dislike are the staff. We experienced a lack of hospitality and down right rudeness. Especially among the wait staff. They come across with an "I don't care" attitude. Come to find out this resort is a Union Shop. This explains the poor service and attitude. The resort itself is dated and tired. Mold in bathrooms, spa, and old fixtures and faucets in the bathroom. Feels like an old dated hotel. Certainly not what you would expect for the price. I have been to the Hawaiian Islands many times. Always a great experience, except this time. Do yourself a favor, you can find better resorts than this one. You are going to spend a boatload of money to come to what may be a once in a lifetime trip.. Don't waste it here!

    (1)

  • Tawna R.

    Beautiful grounds, respectful of the Hawaiian culture, but my husband and I were eaten alive by bugs in the bed. Combined, we have 10 bites, pretty bad... We arrived at noon, but check in was not until 4:30, and check out the following day was at 11, hardly a "day" of relaxation. For $600, I expect a full day and a clean bed. Luckily we were allowed to use the pool while waited. We had a wedding to attend that night, and were denied early check in, so we had to get ready in our car. HUGE BUMMER! the whole reason we stayed here was to not have to drive home after the wedding and to not have to get ready in Kaanapali, then drive to Kihei. The valet were nice, professional, and quick, front desk and other staff members were nice and helpful too. This was also part of our honeymoon, and we stayed at 2 other places during our time in Maui. The room was purchased for us as a wedding gift, so I was surprised when we were not offered a glass of champagne, or anything complimentary, not even a lei (Hyatt gave us coupons for 2 glasses of champagne, and had us lei one another with fresh flowers and strung shells - cheesy yet cute). The Kaanapali Alii and Hyatt Regency in Kaanapali were the other two places we stayed in Maui, both of which I personally much preferred to the Grand Wailea. Save your money and go elsewhere!

    (2)

  • Embry R.

    This hotel was a magical experience. Everything about it was wonderful. The Spa specifically accommodated my friend's bridal party with mani pedis and mine is still holding two weeks later. I loved everything about this hotel and the condos. It's expensive but a truly incredible vacation on an amazing island. I'd go again in a heartbeat.

    (5)

  • Rob B.

    Third visit in 10 years and while the price has gone up, staff and service have gone down. Rooms have same textiles from ten years ago and are worn. It is still beautiful in the common areas. The free WiFi is a total joke. We could only txt, but use of FB or anything else timed out. You can upgrade the service for $15 a day. We used local restaurant WiFi when we left the property, essentially the poor WiFi made use leave the resort. I think they are shooting themselves in the foot on this one. Food options are pretty good, I think the Hibiscus Grill is a sleeper. There are two happy hours one 2-3PM at the Grill and another at a different time in the Botero Bar. Best of the visit was Nancy the fitness instructor. Best $10 spent at the resort. Beware it's no sissy workout!

    (3)

  • Hanie B.

    Tourist spot! I don't know what is overpriced mean to yall but i like this place. Came here for dinner and dessert only and i enjoyed the sunset. Beautiful Hotel i can say. My expectation is highed. Thanks for wonderful 8 years of service Mr. Morgen. Valet parking needs to improve.

    (4)

  • Brian D.

    The resort is pure opulence and class. The only thing missing is a crystal ball in your room, which I've suggested to the hotel staff. As the only middle class person at the hotel, I felt a little out of place at times. I didn't have the requisite top hat, monocle or pocket watch to stay here. A few times, I was mistaken for a servant and hit with gold coins. "You there boy. Fetch me the largest turkey money can buy..." The hotel is beautiful. The spa is world-class and the grounds are beautiful. There are also three great restaurants to choose from. As a side caveat for all Maui vacationers, don't stay in west Maui. We actually left the Hyatt in west Maui to come here; the noise is unbearable.

    (5)

  • Mike D.

    The Gand Wailea is by far one of the best resorts on Maui. Wailea is not an busy as Kaanapali. South Maui is know for its beaches and beautiful resorts. I can't wait to return!

    (5)

  • Chad W.

    Absolutely stunning landscaping and pools/water features. Our room had a nice ocean view and balcony with all the normal stuff you would expect. I would give it a 95% on cleanliness. Very quiet no noise from neighbors, good a/c, and decent wifi. The staff was all very attentive and helpful but every service/meal you bought unfortunately came with a Waldorf $$$$. I felt like their $30 buffet breakfast was nice but if you want a small breakfast you can go up a floor and get something at the cafe. I wouldn't eat any other meal here unless it's while you are sitting poolside and don't want to leave otherwise WAY over priced and nothing special. We didn't have any issues getting a lounge chair like others have stated and the pools are great. We enjoyed the upper 18+ pool. You get a new wristband every day for the pools and can get towels also there. There are also lounges with umbrellas on the beach just no drink service there. I would come back and enjoyed this area of the island. It's the Rodeo drive of Maui just know that going in.

    (4)

  • A P.

    overall, great hotel that we would come back to. see below for + and -. Keoni was the lobby bar bartender and worked most of the days we were there and was FANTASTIC! he not only remembered our faces but remembered our drinks. he 100% exceeded our expectations as he was entertaining, friendly and personable. we don't know if you ever extend these comments to your staff but we would appreciate if you communicated that the couple from DC who loved the dirty martinis and wine truly appreciated his services. my husband and i were on our honeymoon and enjoyed the experience of the water slides, water elevator and taking a small water slide to the pool bar. it made us feels like kids again (my husband probably a little bit too much =D), with an upgrade because at the bottom of one of the water slides there was a whole "grotto" with a hot tub and pool bar. HUMUHUMUNUKUNUKUAPUA'A - "aka. HUMUHUMU" - although a bit overpriced, the food was amazing! we got the scallop appetizer (we are not big seafood people) and they were fantastic. we got the monchong and ono and were not disappointed. RESERVATION ACCURACY - we reserved a deluxe oceanfront room. when we checked in, they attempted to "upgrade" us by giving us an unrenovated room in the napua tower with "free concierge services, b'fast, tea, cookies, happy hour" for our honeymoon despite asking if we preferred this change. All we wanted was the oceanfront room to be able to wake up on our honeymoon and enjoy the view -- and they gave us a garden view that looked at other room balconies. We had to explain that this was not what we paid for or wanted. To exceed our expectations, a "honeymoon" upgrade would have been a room that we paid for (deluxe oceanfront) with the additional amenties / or asking if we were okay with a room that we didn't pay for. CHECK-OUT - process was fine however we took advantage of the courtesy room and were shocked by the condition of the room. we walked in and there was a stained wet wash cloth in the shower with two piles of hair and multiple empty shampoo/conditioner containers. there was an empty pill container, empty wailea plastic cups, mussed bed, sand in the room, towels all over bathroom floor and legos. we almost left the room without showering but were in a time crunch to get to the airport. we informed the front desk of the condition and the response was a blank stare and "okay" when we said we weren't sure how frequently the rooms were cleaned but that this room was in desperate need. The fact that a courtesy room was available exceeded our expectations, however, we recommend that are cleaned/checked more frequently. ROOM LOCATION /TYPE - see above for "RESERVATION ACCURACY COMMENTS". additionally, the room was fairly quiet however, anytime luggage or the cleaning cart was rolled down the exterior hallway, the noise was loud and disruptive. There seemed to be sufficient children and workout related activities. Considering the number of honeymooners/anniversary couples, an "adult" night with a newlywed game would have been entertaining. the water slides were super fun and the water elevator was cool and something to experience. unfortunately the first day, the pool cleanliness was something left to be desired as there was a bunch of sand and leaves. however after that day, the conditions improved significantly. If you're hoping for pool side service... don't hold your breath. It takes a long time for the servers to come to each pool and when you eventually get one and order you can expect at least 20-30 minutes before you get a drink. We ordered a cup of ice to pour our water into and by the time it came to us it was over half water.

    (4)

  • Sarah D.

    Great stay!!! We have only been here half of our stay so far and we are amazed at how friendly and courteous the staff is. You really get a great Hawaiian experience here. We will be back next year to stay again.

    (5)

  • Janice B.

    The Grand Wailea is truly GRAND. The grounds are amazingly beautiful, winding in & out of waterfalls, ponds full of Koi fish, lush gardens & whimsical bridges. Great pool for the kids...slides, caves, ropes, river & MUCH MORE!!! It is older now, BUT STILL OUR FAVORITE!!

    (5)

  • B H.

    Just got home from vacation here. Beyond impressed with facility and staff. Everything from beach to rooms was great... Looking forward to returning.

    (5)

  • Lauren T.

    It's been a year and I was hoping my last review would help make some changes. This year the staff is incompetent and slow. They have no idea what is going on in their own jobs. I get told one thing by one staff and another by a more experience employee. By this point I know who is veteran and ask them my questions. I've ran in to 2 employees one at the pool and one at the check in desk that can't answer a single question that I have. In glad they are updating their rooms but that doesn't make up for poor service. There is still only one server for the pool and one for the adult pool. However, I want to take this time to day that I am giving my 3 stars to Becky. She was awesome and I would give her 5 stars but the rest of the service gets 0 stars. She truly cares about every guest, the way a 5 star hotel should care. Thank you Becky for everything and all the smiles.

    (3)

  • Bob K.

    I came to Maui for a business trip and our meeting was at the Four Season in Wailea. My team stayed at the Grand Wailea and I was pretty impressed with the hotel. The grounds were beautiful and the hotel was so large, I got lost the first day. In comparison, the GW was more family oriented while the Four Seasons seemed to be more for business visitors. The restaurant was fantastic and the waiters were great (just be cautious of the birds trying to take your meal). I didn't have time to hit the pool area, which is great for kids as well as adults (which has a bar in one of the pools where you can seat yourself in the water). I'll have to try the pool the next time I'm there.

    (5)

  • Joey D.

    My wife knows how to vacation she took us to the best resort there is an Maui and we are living the life. She has been coming here for years and always told us about this place that is absolutely great for kids adults even senior citizens the pools are unbelievably beautiful on the restaurants are gorgeous

    (5)

  • Mrs. A.

    Such a fun resort with wonderful pools for adults only and children. We were in a suite which was great. Rumor has it the hotel is going to do room renovations in 2015. I think that's a fabulous move! Rooms could use the facelift. While they were clean and nice, slightly dated. We loved the water coloring class on Tuesday with Mary. Worth every cent! Luau was fun, but food was mediocre, but again, it's more the experience and show! Oct was a perfect time to visit. Not overly crowded or congested. I hear Dec is insane and off season like Oct is best! Very pleasant vacation. Made for a perfect baby-moon holiday! P.S. The hotels honey mango lotion is incredible!!!!

    (4)

  • Spencer S.

    The grand Wailea is one of the best hotels I have ever been to. The atmosphere is very beautiful and really shows the beauty of Hawaii. This hotel really balances adult and kid activities. The kids get a nice waterpark and the adults get a relaxing spa and gym. The food is delicious. They have a great breakfast buffet with so many choices. They also have a very nice restaurant named after the Hawaiian state fish along with many more great restaurants. The beach is very beautiful. The waves are pretty calm and the whether is nice and warm. The beach is both kids and adults friendly. It's relaxing and fun to play in. You could kayak and snorkel in their beach. The service is also great. The front desk always accommodates us when we are not satisfied with something. I love the Hawaiian environment in the hotel. This is such a good hotel for both kids and adults. (other then the issue down below) Issue: I still will rate the Grand Wailea five stars, but one thing that they have to fix is the rule at the kids camp that kids twelve and under need to be with an adult at all times when they just want to hang out and play video games when they aren't with the camp. The new rule should be that kids ten and over should be aloud to go to the kids camp by themselves and play video games or something because it really wastes parents/adults time to just sit there and watch the pre-teens playing knowing they could use that time to go to the spa, beach, pool, and gym. I have no idea why they have that strict policy. What do they think older kids or pre teens will do to them without an adult, crash the place! There is no reason to have that rule. I'm sure the parent trust there kids to go to the camp grande alone, so I don't know what the big deal is. Hopefully they will give the pre teens trust and independence and the adults free time

    (5)

  • Jeff R.

    I have been a HHonors Diamond member for my entire working career spanning more than 20 years. I have earned more than 10Million Points and travelled to most of the really nice Hiltons in their portfolio. These include all the Waldorf properties /Hilton Maldives/Park City/San Diego/Chicago/Whistler/Hawaii/Florida/London/­Scotland/Copenhagen/Tahiti/Etc.Etc. I just returned from my 10th+ visit to the Grand Wailea in Maui. I have three young kids, one with some special needs, and without a doubt this property is my favorite. What makes it so special, beyond the newly remodeled rooms and amazing pool/waterpark, is how you're treated as a guest here. More specifically the Director of Front Office Operations, Jamie Piano, during every visit we have made here always makes us feel that we are the most important guest on property. She obviously loves her job and it shows in how she treats her guests making you feel as though you having a good time is her most important task of the day. There are a lot of Hotel and Airline loyalty programs out there but as long as there are properties like the Grand Wailea and they continue to treat their guests like VIP's like they always have, HHonors, for my money, is the best of them all.

    (5)

  • T. Michael R.

    Talk about a major let down. At one time, this hotel was the most impressive thing in Maui. That was years ago. The once grand figure has aged and has not been kept up at all. Outdated paint, grout missing around sinks and tubs and cracks and holes on the walls throughout the facility. The pool area is still the amazing but like the hotel, it is showing it's age. Paint that is outdated, old lounge chairs and a pool area with missing tiles and cracks on the sides and bottom of the pool. Prices are outrageous for what you get. The buffet is small for $30 a plate and a huge disappointment. The gym is great. The lone shining star. Great selection of Cardio, Machines and Free Weights with new Precor equipment. The one issue, no lockers to change and no place to store a gym bag. All and all, the Grand Wailea is no longer grand but an aging outdated hotel.

    (2)

  • Ann W.

    Welcomed by a cascading wall of lush flowers and falling water, the Grand Wailea is a sight to behold. The staff pamper you and treat you well, as expected with a price tag to fit. The details make the difference: a fresh flower lei as an Aloha gift for the ladies and nut shell lei for the gentlemen, punch and fruit in the lobby, water in your car when you pick it up from the valet... to name just a few. The grounds are a Hawaiian paradise... gardens, rushing streams, charming bridges, a sweet wedding chapel, fine dining, and easy access to a picture perfect beach. There are multiple pools to satisfy any taste, from a mini beach for tots with kid-sized furnishing (one of my favorites) and a Tarzan pool complete with swinging rope to a grotto pool bar and lazy river meandering between pools. But the best part for us was a corner room on the 7th floor that we were fortunate to stay in, one with a panoramic view of the grounds, ocean, neighboring islands, a full moon in the early morning hours and a spectacular sunset in the evenings. You just feel whole when you breath the island air and behold God's beauty! So why didn't I give this glorious place 5 stars? -- mostly because there are parts that could use some tender loving care. The drain in our gorgeous double shower head bathroom was partially clogged. The wood near the refrigerator is falling apart and the shutters sag with age. These things don't bother me too much, but when you're paying as much as these rooms cost, you kind of want perfection. It's a tall order and mostly, this resort delivers.

    (4)

  • Brianna S.

    Just had a pool day at the Grand yesterday for a friend's 30th b-day. I can't comment on the rooms or anything else yet, but I can tell you we had one awesome day lounging around by the pool. We booked a cabana for four, checking around 1:30pm, and got four towels and our wrist bands. Our cabana came with waters and a plate of fresh fruit, where you can select a time frame on when they are to bring it by. There is one thing that I noticed right off the bat, that this is more of a family hotel, than a 'romantic' or adult hotel. There were so many kids, that the might even have out numbered the adults two to one. Just an observation. That did get a little annoying, that our cabana was smack dab next to a family of five. We did find that there was an 'Adult Pool', and left our cabana for some time away from screaming kids. The thing I did think was really weird, the pool bartenders, stop coming around and serving drinks at 4pm. The bars stop at 5! There is still sunlight, and they are trying to stop the party... Minus a star for the shot window to buy booze. If you don't know, now you know!

    (4)

  • Raquel R.

    Beyond amazing and a wonderful experience! Must add to bucket list when you come to Maui! Starts off with a warm welcome from staff, they explain what to do and were to go. My husband and I just got married so we thought this would be a perfect way to top off our honeymoon. We had 3 services so we split up at first. There is a mens side and a woman side for the beginning of our journey which included different essential oil pools to soak in, rain shower head to massage your muscles, 2 hot tubs, 2 cool tubs, wet sauna, dry sauna, exfoliating room to makes sure dead skin is off before any services which is super clever. Takes all built up sunscreen, dead skin, ect. Off your body. I was finally done with the first hour of relaxation and was told to meet my husband out on the balcony :) we both waited overlooking the ocean for a few and then we we're both taken to our services. Lavender exfoliating , lavander caccon crystal reki and a massage. I was a zombie when my therapist was done! I have never received reki and it was definitely a must try. My massage was outstanding best iv ever had. Pressure was perfect, She incorporated stretching, listened to what my concerns were and paid attention to those areas! Over all couldnt be happier! my husband and I got lunch vouchers with our package and thought they were definitely worth it as well. Only disappointment was we were not able to get pool wrist bands:( we thought beacuse we spent over 600 in services it should be included. I guess not

    (5)

  • Antonio R.

    Highly recommend this beautiful hotel. We spent our honeymoon here and were treated like royalty. Amazing customer service and everything about this resort is gorgeous. There were several days that we didn't even leave the property. There was so much to do and it was all top notch. The Luau, Spa, and pools were highlights for us!

    (5)

  • John P.

    Nickel and diming galore. Look, I know Maui is expensive. And, I know Grand Wailea is top class, at a top location. And I get you have Botero originals and I appreciate them. It is a gorgeous hotel. And the staff is super nice. But, why do you insist on gouging people on little things? Charge $50-100 more a night and don't come across like bottom feeders. Car parking? Valet only, $25 a pop. Great when you know that area only has resorts and you have to drive everywhere. Less great when you wait 20 minutes because you've picked up your car at "rush hour". Rush hour @ Maui??? Not like it's downtown NYC with valets being essential. . SUP? $40/hr, compare to $30/2hrs at other locations. But, hey, that's the resort experience, to be expected. No, what really got my goat was the free internet. Yes, yes, I understand that it will be throttled so we don't bypass the $15/movie charge by using Netflix. I get that, I get that. I understand that if I pay I will get faster speeds. Now could I get the gmail greeting page to load in less than 5minutes? Pretty please?

    (3)

  • Kathy S.

    The last time I was in Maui, I spent a week sleeping on a squeaky air mattress. Staying at the Grand Wailea this time was the grandest of upgrades! Lots of things to love here, IF you're a fan of huge resort amenities and vacationing in the lap of luxury. The hotel is truly breathtaking, from the gorgeous entrance to the top-notch spa. Not saying it couldn't use quite a few cosmetic updates, but the place is pretty much what you'd expect from a pricey Hawaiian resort. I felt like absolute royalty whenever I walked into the hotel and the staff knew us by name, or when I sat out on the huge, beautiful terrace just casually eating breakfast, overlooking the ocean. I hear there are absolutely excellent pools and waterparks and the like, though I personally spent my time on the beach instead. Location-wise, Grand Wailea is also a quick, short drive to popular places like Kihei, where all of the fun surf and snorkel action is! In the evenings, the Grand Luau is an incredibly fun experience, especially if someone in your family (like my lovely father) gets pulled up onstage to hula dance in front of the crowd! That being said, there were two things that drove me nuts staying here. - Hotel layout: The hotel is itself is fairly spread out, and sometimes it's hard to find stairs or walkways that get you where you want, without having to trek all over the place before asking someone if certain parts of the hotel are even connected. Probably not an issue for most families, but we were there with a large group and it was interesting attempting to find others when we were spread out across the entire hotel. - Valet parking: For someone who hates dealing with parking, I sure thought a valet-only hotel would be my dream. Wrong. We usually had to wait under 10 minutes for our car but during busy periods, we waited 30+ minutes (maybe more) for our car to come, even if we called the valet desk 15 min ahead of time! I'm sure this is the case at any major resort though, so no hard feelings, Grand Wailea. We're still good. Overall, major resorts just aren't quite my style, but I still loved my experience. If you're coming with family & kids, really love hotel amenities, and want a classy stay while in Maui, Grand Wailea is where it's at. Enjoy! Tips: - Always call the valet desk at least 10 minutes before you leave! Fingers crossed they'll have the car pulled up and parked by the time you get down there. - Check out the complimentary resort services/activities, like free scuba lessons! - Wifi is free, but be warned that it is pretty much the slowest thing on earth.

    (4)

  • Dave S.

    On my most recent visit, I was appalled by the amount of beach pollution churned out by this allegedly high-class hotel. Wailea Beach is a treasure, yet the Grand Wailea and its guests treat it like a garbage dump! Empty plastic beverage cups everywhere! Used hotel towels dumped all over the place! Discarded beach toys blown up around the native vegetation. Sad, sad, sad! Grand Wailea management needs to get its act together and either clean up after it's guests or stop treating the (public!) beach like they own it. Shame on you!

    (1)

  • Noelle S.

    Stayed here twice and I love love love it! The shopping, the views, the service, the dining, the chairs, the gym, the beds, the breakfast buffet, the 2 steps to the beach, the everything. The pools are ok but ahhh it's heaven here.

    (5)

  • Leia V.

    We have stayed here every year for ten years, and it's sad to see it just slowly deteriorating. It's obvious that there has been a change in management, but not in the good way. Food is expensive and mediocre, and it used to be much better. I swear they have packed more people in than they have resources to accommodate. Worst if all, it's impossible to get shade unless: You pay $450/day for a cabana (um, that's the cost of a freaking ROOM) Or you race down by 7:30am to secure a free umbrella on the beach. (I work 70 hrs a week and want to RELAX on vacation) Best part is that those cabanas are mostly empty all day every day. After a week of watching, I'd guess there's about a 25-30% occupancy rate. Those could be free umbrellas for fair-skinned people like me who already spend $800/day here! I'm going elsewhere next time. Management, I'm here for another week, so if you see this, please message me and change my mind!

    (2)

  • Sarita d.

    We keep coming back. Beautiful landscape. Excellent service and you feel so relaxed. Sit on the Botero bar and enjoy some excellent music. Private beaches and excellent pools with lots of slides. Housekeeping does a great job make sure you ask for turndown service. The spa is a must. I had the facial and it's the best I ever had. Relaxing and my skin felt so smooth. Beware of the resort fees and valet only parking option. It can run steep. Avoid the volcano bar at the pool. Poor service and the lady gave us food she had already served to someone else after they touched it

    (5)

  • Ryan G.

    Amazing Vacation and Wedding!! We spent 10 wonderful days at the Grand Wailea! We actually not only were guests their but also were married on the property. For anyone looking for a getaway this is the place to visit! We got a terrace suite opting not to spend the extra money on the ocean view which worked fine for us. Try and get as high of a floor as possible. The room decor is fine, nothing special; however, I am told they are doing a full renovation right now to give it a more updated feel. The food is insanely expensive on property so I would recommend getting most of your snacks at one of the local stores. Unfortunately the rooms do not have a microwave so you are limited slightly. The restaurants for a resort are actually really good. I would recommend the lobster during happy hour so it's half off. The wedding was amazing! Highly recommend the chapel overlook for the reception... we will try and add a few photos once we get them from the photographer. Try and get MaryAnn as your coordinator if possible.

    (5)

  • Harley R.

    Christmas day at the Grand Wailea poolside and you can't move the lounge chairs around because there is a rule that says so; and you can't play with a ball because there is a rule against that too; and if you don't sit in your lounge chair at least once every hour they will "timeout" your chair and take it away. So much for the Aloha attitude. My recommendation- stay at the Four Seasons or Fairmont where they know what customer service means and hire employees who actually can think on their own.

    (1)

  • William B.

    Very poor food quality. Overpriced and small portions. There were 7 in out party. Food always came out raw or undercooked. Prices are a rip off. Hotel is beautiful but the service was poor. Manager named Adam would not even respond to problems.

    (2)

  • Kristen S.

    Truly a 5 star experience. Wow. Does it get any better than the Grand Wailea? I do somewhat agree that the rooms could be renovated/modernized, but I also think the "style" of the Grand is older, plantation style Hawaiian luxury. It almost feels like the Venetian (but nicer!). If you want sleek, edgy modern designs and interiors, check out the Andaz nearby. Back to the awesomeness. The grounds are immaculate and the manicured lawns, sparkling fountains and views of the ocean are breathtaking. We stayed in the Chapel wing and our lanai was right up against the edge of the koi pond and we had an ocean view. It was a romantic, private and beautiful room. Adult pool - bless it! I think more hotels and resorts should separate the kid/family pool from the adult pool. We never had to hunt for pool chairs, get splashed by or hear the wild screams of children, and often we were the only ones in the pool period. It was luxurious and I loved it. The one time a rude Mom brought her kids to the adult pool, a staff member swooped and (politely) gave them the boot - YESSS!!! Swim-up bar - amazing and yes, it has HEATED JETS beneath your feet, so when you sip on your frozen drink, you still stay warm in the water. You don't even need to think for yourself - the Grand Wailea has thought of everything for you. Get the Sweet Leilani and let your worries melt away! Service and hospitality - unmatched. Upon arrival, we received a lei and warm welcome. A bellhop then gave us a tour of the hotel on the way to our room. Every time you get in your car, the valet stocks chilled bottled water in there. They also have towels and beach umbrellas for borrow at the valet, that you can just pick up on your way out. So convenient! Love the turndown service and the housekeeping staff in general - very attentive and timely. Our room - love love love the comfortable bed! Also like the shower. Our view was great and the room was always felt clean, spacious, and well-stocked thanks to Housekeeping. There's also a fridge for storing groceries or take-out. This is a very special place in a beautiful setting.

    (5)

  • Kari L.

    Just got back from a work function and I must say.....WOW................great place, but a special call out to Stephanie Bartizal who went out of her way to help me. You are the reason I would come back to the Grand Wailea for a personal vacation. Wishing you much happiness as that's what you give to others. Kari

    (5)

  • D G.

    This place is awesome. Staff is friendly, everything is neat and clean and the grounds are huge. From the garden, to the pool, to the beach, everything was spectacular. There are a handful of small boutique style shops within the hotel and a large shopping center right next door. HIGHLY recommend the spa. It is on the pricy side, but the 1 hour you get ahead of any treatment in the spa area is glorious. I was sad I had not planned to go back and hang out afterwards. Our couples massage was good, but not extraordinary. You're really paying for the whole experience, but it is well worth it! I will definitely stay here again.

    (5)

  • Dim S.

    Not impressed. I have stayed at several resorts in Hawaii (Aulani, St. Regis, Four Seasons) and this hotel has the lowest quality (Staff and rooms). They wouldn't be so bad if they were a Doubletree or something. For the price they charge, I expected more. The staff welcomed us with a lukewarm reception. They proceeded to go over all of their fees. $10 a day resort fee to use their pool and gym, $3 per day house keeping charge, $10 bell service charge. Really? In my opinion, nickle-and-diming is what low end hotels do. Our room was on the ghetto side, something I would expect from a Best Western. Carpet and tile were nice, our air conditioning had an annoying high pitch squeal. I had to call the front twice to get it "repaired" twice. Also, the shower and bath had mildew stains; and the lock on the sliding door was loose and wasn't secure. Pool: at the St. Regis and Four Seasons, they bring the towels to you. At the Grand Wailea, it's the "go get it yourself, oh, and by the way, the towel station is way on the other side" service. After grabbing my towels and getting settled, the pool cocktail waitress kept bypassing me and would ask the people 5 chairs down if they wanted anything. Out of curiosity, I didn't say anything to see how long it would take for her to take my order. I waited for over an hour. She passed me no less than five times. Gym: the gym was nice, clean, and big. They had a bar and a menu where I assumed you could order healthy beverages and such. I'm only assuming because I didn't see any be the counter. At check out, the receptionist asked if I had fun. I politely said,"no." I thought she would ask me if my stay was ok. Nope. She replied, "awww, that's too bad." The Grand a Wailea property is quite large and beautiful. The staff and room cleanliness makes this place feel like a low to mid end hotel, Not a high-end resort on a desirable part of Maui. I'll be staying next door at the four seasons next time, where they no how to treat their guests right.

    (2)

  • Jennifer W.

    My family vacationed in Maui in July 2015. Unfortunately, my 13 year old daughter broke her ankle two hours before our flight to Maui. Thank goodness we were staying at the Grand Wailea! At check-in, the front desk found a room for us on the first floor close to the pools, so that my daughter would have easier access to the grounds (poor girl was on crutches). Our room was also close to the elevator so that my daughter would not have to crutch too far. We found a medical supply store that sold a rubber cover for her cast, so she was able to go into the pool. And this hotel has a water elevator - the only one in the world! Thanks to the water elevator, my daughter was able to enjoy the slides, broken ankle and all! We had always heard that the Grand Wailea was the beautiful and a must experience. What we now know to is that If you have any mobility issues, this hotel is the place to stay. Thanks to the Grand Wailea, our Maui vacation, though it had a rough start, was a vacation we will never forget!

    (5)

  • Rob R.

    Grand Wailea Resort is an excellent place to stay and enjoy a fun Hawaiian vacation. The pool, beach and activities are excellent and the drinks and food are very good. The rooms are well appointed and clean with an extremely large bathroom and nice shower. Note: If you are looking for a more seclusive vacation spot without many families, this huge resort may not be your best option. Aloha!

    (4)

  • s k.

    Still a fan of this hotel. Grounds and customer service are 5 stars, docked one star for rooms. We stayed in the Napua Towers. For price point, rooms are a bit dated and worn.

    (4)

  • Shelley W.

    Beautiful resort. Staff was amazing and always helpful. The only thing I would say is that it needs some updates. Rooms are clean but a little dated. Expect to pay a lot of money for food and drinks at the hotel. The grounds are gorgeous and the pools are second to none. We went with a group of friends and spent some time at the Grotto Bar, plus we went down all the slides (It was fun to be a big kid for a couple of days). There is a strip mall that is close (within walking distance) that has restaurants (cheaper). You may want to try those out during your stay.

    (4)

  • Britni K.

    I was given the opportunity to stay at the Grand Wailea thanks to the Maui Arts and Cultural Center, where my cast and I were performing our show, Fishing for Wives, for a weekend. Ultimate. Score. We arrived after a full day of setting up at the theater, practicing, and doing our show. So ready to rest our tired bones! Upon exiting our cars, where we were met by very nice valets, we were welcomed warmly with orchid leis! Way to make a girl feel special! Front desk was just as welcoming and were very friendly and helpful. I love good customer service, and you definitely feel attended to completely and sincerely. The resort itself is HUGE! Overwhelming is the perfect word when you take it all in. Lots of fountains and statues, at least 5 different towers, and I don't know how many pools, some with water slides and even an "adult" pool- yeah, get yer mind outta the gutter! ;) It's just a pool where you can be free from screaming kids and questionably warm water. It also stays open later then the other pools as well, and has a couple of different hot tubs too. On top of that, there are shops and cafes, an impressive fitness center, and a spa if you really want to indulge. I had a wonderful time, sleeping in huge fluffy down comforters and pillows, taking baths in a gigantic tub (my favorite part!), and having adventures roaming the property with the cast when we had down time. Pictures taken, memories saved, and happy actors all around!

    (5)

  • Michael D.

    This review is strictly for the Sunday Champagne Brunch at Grand Wailea Ballroom. This was the most mediocre brunch/buffet ever. I would expect much better for Waldorf Astoria 5 Star Resort Hotel. It was $100 per couple, and selection was very limited, food was bland, and hot items were cold. Also the Grand Ballroom is in a state of disrepair and needs a retro fix and repair. Many broken tiles, needs paint, etc. If your looking for a great Champagne brunch, this is NOT the place to go!! The only positive thing to say was the service was excellent, and staff were helpful and cheerful.

    (2)

  • Craig L.

    Still a beautiful resort in the public areas, expansive landscaping and pools. However behind the surface grand lady showing her age. The rooms are tired, walls chipped, furniture showing its age. Staff in the restaurants is so-so at best for the prices charged. They don't exhibit a glad you are here mentality. Better choices in Wailea for hotels and definitely better choices for restaurants. The worst experience was in the Bistro Molkini, sat at bar, bartender had no customer service. All the food came out at once. Best experience at the Café Kula, self help deli and grocery. There at least the staff is friendly. Not up to Waldorf standards. Should be a Hilton at best.

    (3)

  • Chantal T.

    I loved my stay at the Grand Wailea Resort-- it was everything I could hope for in a high-end resort of its kind. We celebrated our 4 year anniversary on these grounds, and highly recommend it for anyone looking for an exquisite resort experience. Fantastic grounds, full of gorgeous flowers and trees, a super friendly concierge service, and rooms that you will daydream about for the rest of your life. Rooms & Dining The rooms were huge, bright and airy. The king size bed was so comfortable, I could easily have sunk into it and spent a happy vacation doing a bed-in. The room was equipped with an amazing bathtub and shower, too (Best bathtub ever, you can almost skip the jacuzzi and enjoy it all for yourself!) The shower gel and soaps aroused your senses, with coconut and mango smells that will forever make you think of Hawaii. We had a gorgeous view of the chapel, streamlined by a quiet koi pond. It was perfect. The room service menu was the best I've ever had. Try the caprese salad, quesedillas app, spare ribs entrée, fried chicken with lilikoi sauce, truffle mash potatoes, and any of their desserts. Huge, generous portions, a marriage of tastes that will delight your palate. (all were recommended by the in-room dining person on the phone, who was lovely). For a nice dinner, I highly recommend "Amasia", at the Grand Wailea. My "eat-anything-if-it's-in-front-of-me-yet-i'm-­still-picky" partner turned into a foodie just from that experience-- the tasting menu & wine pairing is what we would return for, it was exceptional. The combination of flavors in these little bites will leave great savory memories, trust me. Service was exceptional. Pools & Activities The adults pool was nice and quiet, as you would hope for, and the water slides and pool park is a highlight of the trip, even for adults (the big one at the top is the best, so fast-- kinda scary, in a fun way)! Easy access to beach from the grounds, a direct access to white sand and quite calm oceans. If you fancy bigger waves, the Grand is also just a 10 min drive to Big Beach where you can watch the locals bodyboard or skimmers (Big Beach does have the most dangerous shore break in Hawaii, be careful when swimming). Spa Grande was also a highlight of my trip-- the pools/saunas were amazingly well maintained, with a friendly and caring staff. I stayed there for an hour and a half, and it was absolutely relaxing. I especially liked the Hawaiian pools, the hot/cold Japanese pools, and the steam room. The lady who will tend to you is the nicest person I've ever met in my life. Last but not least, the valet guy who greets you will also leave a lasting impression, he is so friendly, and makes you feel right at home!! Highly recommend the Grand Wailea Resort for its impressive grounds, sumptuous rooms, Amasia Restaurant, Spa Grande and water slides.

    (5)

  • Patrick F.

    Wonderful stay in late Feb. Island empty so easy to get reservations, beaches not crowded. Stayed in an Ocean front room and could see the whales almost anytime we went on our deck. Spa excellent especially terme pools prior. Spa rooms small and cramped and not as nice as other sites in HI [thinking Grand in Kauai]. Overall resort experience was perfect

    (5)

  • Daren D.

    This hotel has been, by far, the most amazing and beautiful hotel I have seen. However, I haven't been to very many hotels outside of Waikiki :P This hotel easily blows away all hotels I've been to. My wife and I booked this hotel as a package (flight, hotel, car) and we were supposed to get an Ocean suite or something. When we checked in, they said all of those rooms were booked so they upgraded us to a Deluxe Ocean Suite FOR FREE! Whoohoo! Staff was incredibly friendly and always smiling. Hotel only has valet parking, no self parking. Valet guys were very fast. What I loved was that whenever they brought the car, they put 2 bottles of water in the cup holders, for free. LOVED IT. The inside of the hotel looked amazing. Very clean everywhere. The pools were really nice also. I liked how they had areas that were 21+ only, and some areas that were kid/family friendly. The pools even looked amazing at night since they place lighting all over the place and it makes the pools "glow". Overall, I was very happy with everything. One problem I didn't like was how the floors were tiled and anytime somebody rolled their luggage, or housekeeping or other staff roll anything, you can hear the loud thudding sound as the wheels go over each tile. It bothered me at night. The in-room refrigerator also made a very loud sound every once in a while at night. These problems didn't bother me much as I was always out of the hotel room, and when I was in there, I was dead tired and sleeping. Complementary WiFi was also slow and lost signal easily at certain locations in the hotel, such as my room. My phone still caught 4G LTE with verizon, which was no problem for me. I'd definitely come back here again.

    (5)

  • Gunjan P.

    This is my first time staying at his hotel and j must say it's amazing. The reason I stayed at this hotel was because the last time I stayed at marriot and snuck into the water elevator they had here. Sadly I got caught but that tells you how amazing it is. It is gigantic and if you are staying in the west wing they have another valet so it makes the walk much easier. I booked Zip line and whale watching through the concierge. When I checked in I booked 2 separate reservations because it one of my days was unavailable but then it became available. The lady there told me that she put my 2 reservations into one room so I didn't have to leave. Which I thought was nice and they are properly trained. Their cafe is amazing but I realized today that they are better at the shops. I got room service and it was amazing got glass water and the food was fresh. I recommend you stay here

    (5)

  • Karen G.

    Hotel is exquisite, rooms are subpar. We are Hilton Diamond members, profile clear reflects high floor. We were put on the ground floor (level 4) directly above ongoing renovations. Hotel never indicated at check-in renovations were underway. Was awaken each morning between 7:00-7:30 by the should of drills, hammers and banging that continued throughout the day. Needless to say our room was anything but a tranquil place.

    (3)

  • Laura M.

    Yes, there are a lot of children, but they are all happy and having fun! Everyone we have dealt with has shown us the greatest courtesy and hospitality. A ground floor Lagoon wing room is the best because I can walk from my patio to the water slides/pool in about 30 seconds! How's that for convenience? It is also not a far walk to the beach and I have a beautiful koi pond across from our front door. I took off a star because of pool maintenance. There are tiles that are missing and black crud around some edges of water line. If you want a clear ocean view room get a room on an upper level. Rooms come with small refrigerator so we brought some food from Costco which is CLOSE to airport. Love it here! As Arnold says, "I'll be back!"

    (4)

  • Rosco L.

    I stayed here for one night with my wife and three children, ages 10, 7, and 6 based on a recommendation from a friend. While the property was amazing and the staff were friendly, we were less than impressed with the resort experience. The biggest problem was the feeling of being nickel and dimed at every turn. I understand that things cost more at resorts, but when compared with more affordable locations, such as the Hyatt in Kaanapali, the Grand Wailea is more expensive and offers less to do, at least for families with younger children. Some examples: - the Grand Wailea has waterslides, but you must be at least four feet tall. My middle child was right at the limit, but they wouldn't let her go. So we were relegated to the kiddie slides. - We bought an inner tube at twice the price the ABC Stores were selling them (same tube), only to find out we couldn't use them on the waterslides - we bought an eight dollar Hawaiian shaved ice, twice the price of the one we got in Lahaina which was much better - we paid $22 for a 22 ounce mai tai which, as far as I could tell had no alcohol. - I am used to hotels having computers available for printing out stuff. The Grand Wailea charged me $5 for two minutes on the internet and four printouts. Maybe rich folks feel better spending twice as much as they should for inferior products while on vacation. I'll be taking my hard earned bucks elsewhere.

    (2)

  • Christine J.

    I really enjoyed our stay there.. 7 days in paradise. Gorgeous hotel, amazing spa (50000 sq ft) and polite staff.. they service your room 2 times a day, make you feel like a queen, put flower on your bed everyday and turn on the radio for you with nice soothing music playing.. Our room was garden view but we can see the ocean and sunset, the MOST amazing sunset I've seen. Thank you Grand Wailea! I booked it for the Waldorf Astoria brand and it didn't disappoint.

    (4)

  • Matt C.

    Young couple traveling without kids. Snagged a cheap room (unused wedding block). This place is amazing, grounds are beautiful, pools are intricate and fun (they have a water elevator), and the beach is stunning. We got chairs and an umbrella from the staff and laid out all day for two days. We ate in the Bistro, which was overpriced but tasty. Staff was always extremely helpful and polite. Prepare for $25/night resort fee and $30/day parking, standard in the bigger places. Not cheap but worth it.

    (4)

  • Kevin P.

    My family and I come to this hotel 2 or 3 times a year and we LOVE it. Food is amazing, accommodations are fantastic, great hospitality, but just be prepared to spend $100 on literally everything. Hawaii's expensive, but this is worth every penny. If you have the means or whatever, plan on staying in one of the Ho'Olei's. They're great. They're "condos" or houses that supply you with your own groceries (upon request) and a personal chef for all your meals (upon request as well). You have golf cart access to the pools at the hotel but the seclusion of your own home. Just got home from this resort and am going back over Thanksgiving. Love it here!! Aloha and MAHALO!

    (5)

  • Richie F.

    I see the 5* ratings and these people are either in a hotel once a year (I'm traveling 100%) or it's the 25% fake yelp reviews. So this one's real: * hotel looks great on the outside - nice lobby, central bar is great, gardens are beautiful and staff is friendly (exceptions in the pool area) * nice kids play area which does not cost if you supervise your kids yourself * hotel is excessively overpriced. Rooms are good but dated. For that $ and Waldorf Astoria I would expect 97-100% but we got 85% maybe * door entrance card key readers do work occasionally. Had to walk back to lobby back a forth to recode in the middle of the night couple of times... * breakfast is $32 for adults and $16 for kids. Expect to spent $100 for family of 3 incl. gratuity. That's overpriced like hell... The mall next door has a great b-fast place worth the money - not the hotel * restaurant close to the pool won't let you in without footwear. You can order their mediocre menu and they'll bring it out for you. Expect other $80-100 for kids menu and 2 adults * the worst are people at the pool. The towel service is RIDICULOUS! They Let you line up for a thing called water elevator and go for lunch break. A bald muscle guy super-unfriendly barking orders on you and your kids (this guy probably owns the place - any employee would be fired after 2 days) * no parking except valet. Not even for short term - they let you stop but not more than 10 min * the beach is nice but a lot of people complained about plastic cups and other trash from pool area on the beach I will not consider to come back. As excessive traveller the room/night rate should be $200-250 (Hawaiian price). If you go for this place do not order breakfast or other food here. Maybe one dinner. Rent a car day-by-day to use rental company lots. Grand Wailea management will have to understand that they are NOT the luxury place they'd like to be.

    (2)

  • Roy A.

    Worst. Resort. Ever! Hotel staff/management displayed lack of service/and indifference to any complaints/suggestions from guests. DO NOT EAT AT THE BUFFET! The food is leftovers from either a corporate banquet, or is just rotten. You are paying for the scenery at the Grand Wailea- not the quality of service, or a "grand" experience. Disappointed, and disgusted.

    (1)

  • Julie L.

    One of the most beautiful hotels I've stayed at. We stayed in the Napua Towers~ rooms were nice , staff was amazing. We loved Zenith the bartender ~ she remembers your name, and drink every night. My kids loved the pools, and I loved the jogging trails. So many places in the hotel to just walk around and sit down ... Spa was relaxing. I would definitely come again!

    (5)

  • Kimberly W.

    I would give it 2.5 but I rounded up..:) Not what we were expecting:( We were so excited to become members at the Beautiful Grand Wailea, and then we got here. I hate to complain or say anything negative but with what we experienced I feel it's necessary. Since we've been here we have had several very unpleasant experiences. Leading up to our 9 day vacation my husband called in advance to upgrade us and was told by the front desk just wait until we get there, they'll complementary upgrade you then. Oh really Great we thought! Well that didn't happen in fact we couldn't even pay to upgrade which we were trying to do. Ok I wish they didn't tell us that on the phone prior to coming. We then were treated poorly and rude by our servers at the pool restaurant as well as the order lady at the cafe. I also witnessed the same order lady in the cafe be completely rude to a very pregnant woman who didn't touch her breakfast sandwich and wished to return it because she was nauseous and the employee responded "house rules" no returning it now. I just thought that was so mean!! Just plain rude it was like half of the resort employees hated their job and we're taking it out on us! Geez. We bought 10 tickets $100 for the Fishpipe. We were the only family there at the time and used 5 rides. Later we went to the pool & I accidentally had the tix folded in the spa menu and threw it away!. I realized as soon as we got back to our room and called the kids club right away when the lady answered & told me " Whelp sorry those are like cash we can't do anything about it now." My jaw dropped as I was shocked with her response. Like really you can't check our last name see how many we purchased & ask the guy running Fishpipe how many we used after spending an hour there talking w him!!??? You really think we're lying over $50!!!! It was ridiculous so we packed up our 3 kids mind you our tired 10month old to walk back down 15minutes to the pool to dig through the TRASH!!!! And yes we found them but what POOR customer service that we had to go through instead of them trying to resolve a simple situation! We signed our kids up for kids camp so we could spend a romantic couples day at the spa which turned into a big ordeal when we brought them 15min early. We were told we'd be charged $20 per child for 10 minutes extra. Whaaaat!! It was one thing after another! Although, our kids did have a good time and they're camp leader was great! But then we rushed to the spa & let them know we had to hurry which they called over & worked it out so we could enjoy ourselves for the time scheduled. Thank you for that because I must say the spa is Amazing! The pool is second to none and did I mention the spa!!??Anyway If it weren't for the Amazing spa and great kid pools we would have checked out! I just about had it! I said to my husband -so we're staying in a beautiful resort paying to be "members" to get treated like crap!??? I guess it is all for the kids anyway! If it were just the 2 of us I would NEVER EVER stay there. I'd be next store of course at the Four Seasons. Anyway the food is nothing special, it's consistent, and $15 for a pb&j is crazy and the service was most the time not friendly. Also we've noticed being a member isn't that beneficial after all. Any specials to spa they do not mark or make known your membership discount does not apply. It's pretty much false advertising. Our kids would definitely have to beg, twist, pull, our legs for us to return to that resort.

    (3)

  • Jessica M.

    I'm absolutely astounded every time I visit the Grand Wailea. Beautiful, well-maintained grounds with soothing waterfalls and koi ponds, spectacular pools and a manicured beach with kayak rentals. Spa Grande was absolutely amazing, and a once in a lifetime experience I'd highly recommend. It was so good, I actually felt bad bragging about it when I got home! The guest rooms are plush, comfy beds, standard hotel wifi, mini bar etc. The only thing that would give this resort 5 stars would be to cut out all the bullcrap toiletries no one will ever use around the sink and give your guests something more than 1-PLY TOILET PAPER. Other resorts of similar status and class provide bidets.There is absolutely no reason this establishment shouldn't be able to afford decent toilet tissue at the very least.

    (4)

  • Samira M.

    Absolutely the BEST place to stay in Maui! Everything you could ever want out of your Hawaiian vacation happens here. The most amazing views, service and food! The beds are super comfy and the bathrooms are super spacious. If you can, upgrade to the Napua Tower for an even more luxurious experience. Daily breakfast and evening apps with drinks are included! I have stayed in different parts of the island and including the Four Seasons next door...trust me your money is better spent at the Grand Wailea! Thanks for an amazing stay and see you next time!

    (5)

  • MichelleRenee K.

    This place was amazing. Amazing grounds, great customer service. We went here without kids, but this would be such a great place to take your kids. Very chill atmosphere, yet tons to do. Will be back!

    (5)

  • Sam H.

    Loved our stay here. Shute it's expensive but the service is amazing and the quality is unparalleled!

    (5)

  • Brooke K.

    This resort was amazing. We had excellent service the whole time, they are consistent. The grounds are beautiful! We had an ocean view on the 8th floor but I do not remember the name of the tower. The pools were so much fun and I loved that you pretty much could order anything from any area you were in.

    (5)

  • D B.

    I stayed here Dec 10-14th and had a wonderful experience. The whole entire resort is over the top elegance. I highly reccomend an "ocean view" room, well worth the extra money $. It was awesome that the hotel has a 2015 GMC Yukon to drive guests to the shopping center and nearby restaurants.

    (5)

  • joe k.

    I gave this beautiful property (rooms in need of a makeover) 3 stars because they charge very high prices to stay there with the cheapest being $310 a night and then for each night add an average of a 25% surcharge for each day. Surcharges you cannot work around. $55 daily for parking and the bullshit resort fees. Food is VERY expensive so go off the property to eat. I have no problem paying the high room rate but don't nickel and dime me to death on the fees. I mean if they could think of it they charge you for it. I especially love the $7 a day rental fee of a microwave in the room. Stay elsewhere unless money is no problem and you don't mind.

    (3)

  • Richard S.

    We have really enjoyed our stay here fro check in through out the process it has been seem less. The place is beautiful. You can see that while they do there best to keep this property in great shape it is starting to show some age, not much but I am picky. If your coming to Maui I would highly recommend this place. The reason I am giving 4 stars vs. 5 is that the places to eat around the pool are sub par and expensive. At the adult pool we ordered nachos which clearly stated blend of Jack and cheddar cheese When they came it was a cheese wiz feast. And they proudly charged 18.00 for this horrible dish. What a shame, high end resort and they serve this. They should be embarrassed!!!!!!! Since I posted this out of laziness we ended up eating at the upstairs inside restaurant by the pools. It proved to be not bad and our server John was attentive. Also we stayed in the napau tower which was great and from what I understand will go through a renovations in November. It was well worth the additional money. This place is certainly on our list of places to come back to.

    (4)

  • Gabriel B.

    The kids love it. The wife and I like it - tolerate it. It is packed. You are cheek to jowl on the deck chairs. And the competition for seating is intense (it is spring break). There is a lot of humanity to see (entitled whiney kids - not mine mind you - hefty 'Muricans and so on). $15 cocktails (money draining away...). And we were here with some large groups which add their own flavor (Allstate agents incentive trip). We are here for two days, and it is perfect for that. Much longer and I would shoot myself. But I would also do it again. No other place offers the extensive water attractions (lazy river, water slides, tarzan swing.....). But peaceful it ain't. The food is meh. Walk down the beach if your kids are well enough behaved to eat at the Four Seasons.

    (3)

  • Neal D.

    The GWR combines luxury, relaxation, and fun. It really is an amazing resort. The property is beautiful. My favorite space may be the fruit grove. The restaurants on site are good, the bars are great (especially the Grotto, which is a swim-up bar), the staff are super friendly. But what it all comes down to is their pool. WAY FUN.

    (5)

  • Charlene S.

    This is one of my favorite hotels/resorts and I make it a point to stay here every year for at least a couple of nights. The grounds are spectacular & well kept. If you enjoy walking there is a great paved coastline trail with spectacular views. This is the first year that my experience at the spa was just ok. However, it is a beautiful spa & an experience unto itself. You must try it at least once. The pools and slides are fabulous and one of my favorite things to enjoy. I also love the beach and I'm not really a beach person but the water is so clear and warm, I have to go in. The food is pricey but I go there knowing what to expect. There is a good size mall practically next door if you want to go to less expensive restaurants. I wish they still would offer the option of self parking because when I have a car, I never seem to leave the resort and the valet parking is expensive and feels like a waste of money. So, this year, I didn't rent a car. The staff has always been very accommodating. Gilbert at the front desk is wonderful and James at Bistro Molokini restaurant was terrific. I love that they now have a juice bar. I'm only sorry that I found it on my last day. This place is worth trying at least once.

    (5)

  • Paul G.

    I have been coming to this property since 1991. Countless family vacations and memories. Ever since the original owner builder bought out the hyatt contract the property has been in a steady decline. Where oNce it was truly "Grand" it is now truly mediocre. The location is really all it has going for it. The property is poorly maintained the rooms are tired and the staff indifferent. This culture of poor service and indifference is pervasive. Don't go. Try the new Andaz down the beach review coming. ..... It's all in the details from low staffing at the front desk requiring 25 minutes to even talk to someone to the time and again practice of waiting at a service desk at the pool only to have staff turn their back to you to have a private conversation with co workers while guests wait. The property has it's landscaping in disarray the once gleaming brass is tarnished It's sad. Truly was a grand hotel in its day but economics and clearly bad leadership from management that is no longer in the hospitality business but rather in the commodity business has made this a never go again spot for me. I am excited to see the other hotels nearby on the beach remain fantastic (four seasons) or completely reinvent themselves (andaz) had I know about andaz we would have stayed there I am excited to return and check it out. Day 3 Managed to find some shade today. Actually got a drink at adult pool. Woo hoo. Several other guests around us today complaining about same issues. Poor service. Lack of shade and all buzzing about andaz. They actually were going to move to andaz but they were sold out!!! That's my next maui stay. Why anyone would continue to patronize this hotel when the make u pay for shade is beyond me. The beach fills with people from the condos across the street by 9 am any shade is gone leaving "guests" to fry or rent cabanas for 450 dollars. I now realize why I have been deferring to cabo San Lucas and the palmillla so much. What I save on air fare I pay in room rate but I truly feel cared for and do not have to fight for services. Day 4 Conspired with another family to share some chairs in a shady spot. In this day and age why a beach resort does not provide sufficient shade resources is beyond my understanding. Hopefully the Singapore investment team will spend their dollars addressing this as well.

    (1)

  • Clay B.

    Great recent stay here. Resort makes you feel like you're on vacation and customer service was very good. Would be a great venue for business meetings. Saw the facilities and certainly worth considering if you plan a business trip to Maui. Best pool in all of Maui in my opinion. Spa was nice. Overall resort needs a little refreshing but they're in process of redoing the rooms and investing in the hotel so can't complain. Management is on top of it. Resort is in perfect location on the beach in Wailea between all the best hotels. If you work around busy holiday weekends, it's not crowded at all for the most part. If you go during the holidays, expect it to be packed with families/kids. Realistically believe Grand Wailea is better than neighboring Four Seasons hotel due to fact the Grand makes you feel most like you're in Maui/on a tropical vacation.

    (5)

  • Rachel S.

    Stayed here for four nights while visiting the island for a friend's wedding and Hubs and I were happy as clams. The room was gorgeous and really comfortable, though I was slightly weirded out about sharing a patio with the room next door. The staff was very accommodating, including bringing up several extra pillows when I explained that I was six months pregnant and needed to basically build a pillow fort to sleep. Yes, it's true that the add-ons will run up your bill. The "resort fee" is $30 a night and so is the valet charge for parking here (and unless you only want to see your beach, a car is helpful on Maui). I do find resort fees a little irritating, only because... You're a resort. I'm already paying to vacation here, you can't throw in use of the pool like non-resorts? As for the valet, I wouldn't have minded paying the overnight fee if it didn't take thirty minutes to get our car every day. We were almost late for a wedding, the very reason we came to the island to begin with!

    (4)

  • Dan K.

    Stayed here a few times, love the water slides and grounds, restaurants overpriced compared to other places on Maui. Joined their club a few years ago and just tried to make a reservation, they told me my club rate was $659, yet on their own website I could get the same room, same dates for $599. They said they could give me the $599 rate, nice. I will be exiting out of the club, takes 3 years to get your money back, that was in the fine print. Aloha.

    (3)

  • Henry T.

    The rooms are a bit outdated the carpet and decor. But their water slides, adult hibiscus pool, beach services awesome. Their spa is world class with 5 therapy baths to dip in. Their restaurants are good especially Humuhumu. Their luau is also the best. Their gym is nice too.

    (5)

  • Michelle K.

    Disgusting place. Way too big. Tired, desperate-for-renovation 1970's Florida feel. Horrible service that takes an hour and a half to order food ANYwhere-- whether it be by the pool, in room or in restaurant. But the absolute worst part: way, waaay, WAY OVERCROWDED!!!! No beach or pool chairs to be found anywhere, lines of people, and more people cramming every square foot of this nasty old place. (most of them extremely overweight, too) You'd never know you were on a beautiful island. It felt like MYRTLE BEACH. Ewww. Literally found myself counting the hours til the flight home. Had I known it would be like this, we would have STAYED home. Sad. Total waste of time and money. Zero atmosphere.

    (1)

  • Eliza M.

    Awesome service. The manager was very helpful and nice. I would highly recommend this hotel. Even during construction they were very accommodating.

    (5)

  • Gianna G.

    May be a great hotel, but pack a picnic. Molokini bistro terrible and overpriced...nachos more like deep fried flour on a plate and don't bother ordering a drink because it all tastes like water anyway, only saving grace Domingo our server was nice as could be. Stick to the pools

    (1)

  • Liz S.

    Pros: awesome pools, great slides, no long lines for slides (went mid august), beautiful ocean view from our room, comfy bed, quiet, liked the kale soup at the onsite cafe. Cons: our lanai was over the smoking huts (they are ubiquitous--you will see them) so air quality was sometimes poor, beat up furniture and tub fixtures, fridge that made strange high pitched sounds so I had to restart it repeatedly to make it stop, charged $10 a day for keiki life vest that ripped within few seconds, very slow internet We also tried to save money and stock up for breakfast the next day. I was surprised at the check out counter at the hotel cafe-- 2 small individual boxes of cereal and 2 small 8 oz cartons of milk for my son's and my breakfast for the next day was close to $20! Prices were around 500 a night when we went but we were fortunate that we did not need to pay as my husband had a conference here. Bottom line: enjoy the pools, kids love them. Stock up on snacks, milk etc also bring pool toys to save money) before you get here or walk to abc store nearby. Probably wouldn't go back if we had to pay $500 a night though.

    (3)

  • J. M.

    Positives * The kids loved the pools and slides. This is essentially what you are paying for. * Resort acknowledged and attempted to compensate us for issues we experienced Negatives * Cost for everything (room, food, drinks, activities, etc.) * No shade at the pools. All of the shade space is allocated to the cabanas which cost too much money... its as if they provide no shade to force the guests to pay up for the cabana. * Crowded pools (difficult to find chairs unless you get there 1st thing in the morning which is not what we did because we went on excursions in the mornings) * Service * Food quality was disappointing (other than HumuHumu which was nice) * Distance from the hotel room to the pool (we had to take 2 separate elevators & walk a considerable distance) * Poor sound insulation between the rooms (we had a crying baby in the room next to us) * Poor coffee options. If you require good morning coffee, you will need to leave the property (you can drive to the Marriot which is close and park for free to get Starbucks) * Poolside construction. I'm not sure why they would schedule to jack-hammer out stone and concrete from the pool area in April. Isn't there a better time to do that? Have proper expectations when going to the Grand Wailea. If you have kids who will utilize the pools & slides, you are prepared for a family environment and are not price sensitive, it makes sense. Otherwise, you will probably be happier elsewhere.

    (3)

  • Christine T.

    Assuming that you know Wailea is an expensive area to stay in, this is a great spot for families. Kids just love those waterslides!! With the exception of the towel/wrist band "police" at the pool, the staff is very accommodating. It would not be my first choice for a honeymoon or couples only place to stay, but I wouldn't complain either if that is where I ended up. There are plenty of adult areas to get away to find peace.

    (4)

  • Derek R.

    Stayed here for five nights. Good hotel IF you can get a good rate like I did, but the rooms and services were a bit too expensive for what you get in return: Good: *Lobby areas look awesome (if not a bit gaudy) *Nice views from the Ocean View rooms (we were on the 6th floor) *Happy hour seven days a week (only for the 'exclusive tower' where we stayed). Enough free food and drinks that you can make a 'dinner' out of it. *Humuhumu restaurant was nice Bad: *Dated rooms, bed was a bit uncomfortable *Pool deck is WAY too crowded with large families/groups, especially considering that 3/4 of the cabanas are empty, and 3/4 of the chairs are "saved" by jerks that leave their towels there all day (they have a "1 hour rule", but it's not enforced). *Poolside drinks are weak & expensive *Valet service (which is mandatory, and $30/day) SUCKS. They SAY it will take 10 minutes to get your car, and then you end up waiting 5 more when you get there. Oh, if you're parked in the "wrong" garage (they never told me there was more than one!), add another 10 minutes. *One slide, and the swim-up bar were closed during our entire stay...guess they'll be up & running by the time you guys check in!

    (3)

  • Steve P.

    We had an issue with the Grand Wailea and they worked with us to make amends for the problem. The representative who helped us, Kelly Hamlett, was very responsive to my yelp, listened to what I had to say and was proactive in following thru with her desires to make amends. We were more than pleased with the accommodations that they offered us.

    (5)

  • C D.

    We had our wedding and honeymoon here. I gave it four stars for the overall experience I would give a lot less if we didn't get a good wedding package. Since our wedding went perfect as planned with no issues i can give four stars. Value is not worth it if your just staying on site. Four seasons seems a lot better and for the price. Make sure you head to costco and buy snorkel and beach gear then throw it out when you leave - its cheaper to buy it than rent it from the hotel. Pros: -Staff are wonderful except for a few unfriendly housekeeping. -our wedding planner Amy is wonderful highly recommend her. -wedding package is a good value and nice to have your hotel onsite - valet parking is efficient - the beach and pool are wonderful and this is one of the main reasons we stayed here. -Costco discount for lulu dinner - water in the car every time you get valet - views if you get a nice room - great venue for a wedding chapel is amazing - great gym - towels and seats for the beach no charge Cons: - price if the room is for a four start the room is a three - old rooms - musty smell stained carpets tile in the bathroom needs a lot of bleach - damaged furniture - housekeeping doesn't like to replace cups and towels. I had to call them almost on a daily bases for extra stuff - housekeeping only half job to the rooms - valet and some housekeeping staff give you the sad or mad face for not tipping. They acted as if they are entitled to a tip - valet fees - hotel fees Overall in a few words: Staff and how the place is ran I give it five stars. I can see this place worth staying if the pool, beach, gym and the area matters the most.

    (4)

  • Lexxy W.

    My husband and I decided to have our honeymoon here! This really truly is a great place. It is so beautiful and open. The staff is always there to help. We accidentally left our balcony door open and a bunch of little flys got in, and someone came up and killed them for us. I mean come on! The pool is cleaned daily, and the water wasn't like a typical pool chlorine overload. The food. Don't get me wrong. every single meal I ate there was top notch delicious melt in your mouth make you wanna cry delicious, but literally you are forced to pay an arm and a leg for one meal or even a snack. Luckily they have a small outlet mall down the street walking distance. Including an ABC store, and others, but it would have been nice to get a snack for less than $15. Overall this was one of the best places I've been on earth, and will DEFINITELY be going back. BUT!!!! I love my food, and I love my money. Just know when you go here you're going to spend.

    (5)

  • Sue T.

    Random highlights: First - The lobby is pretty but do not expect the service of a 5-star resort.. I've had better experiences during check-in at resorts in Mexico. There's won't be staff to offer you a welcome drink. We must have had an updated room. But please note it's updated but its a basic room. Nowhere near the fine attention to comfort and details you would expect if you are accustomed to higher end hotels. It was comfortable but no wow factor. Internet that was free - was slow. A few basic channels. Maid service is slow to respond. We were never asked if we were here for our honeymoon or celebrating anything special - so obviously no notes from management, champagne, or chocolates. This may all sound over the top but trust me - these were all basics that were at the other island hotels we have stayed at for this honeymoon trip. The valet staff is nice and efficient. However, do not expect to pick up the phone in your room and have them answer...hello, Mr or Mrs. how may we assist? You will need to state your car ticket number, last name, or room number too. In this day and age - there's no caller id?? We found the beach here to be amazing but the pools were over crowded and we had to go on a waiting list to even get a lounge chair and umbrella at the beach. Was the stay horrible? No. But it was nothing to rave about and on our next trip to Maui we will be staying elsewhere.

    (3)

  • Dave A.

    Wow is this place is getting beat up. Pool is falling apart just looks dirty everywhere. What a shame this was the spot back in the day. If your booking be carful it's not the same Any more. Hilton please take some of your billions and make this place what it was.

    (2)

  • Daniel A.

    Valet damaged my vehicle, about a 1000$ in damages refused to pay for it. You can only valet! Now I'm starting a legal battle with these guys!! They can ruin your vacation!!! Beware!!

    (1)

  • Debbie R.

    We've been coming here almost every year since my husband and I met 15 years ago. We are also members. The grounds are beautiful and there are many things to do on sight. The one complaint we have had here is customer service is not the best. This trip however, one of the highlights has been meeting a lady who's name is Armi. She was working on the 8th floor in the Napui towers during the breakfast time. Shining brighter than a diamond, I met her selling me on how wonderful the macadamia bread is. Personality plus, she takes a genuine interest in every guest she comes in contact with. I have never been so taken by a person. I would love to come back and see Armi in the front lines here. She is an asset and should be training people in the art of caring for guests. She will definitely be a fond memory of mine, and I will miss her shining personality that always put a smile on my face every morning. Who do you contact to get this woman a promotion? Armi..thank you for making our stay here amazing.

    (5)

  • Diane Y.

    While at the Botero (Lobby Bar) at the Grand Wailea, we ordered a cheese platter. In a few moments while enjoying it, our plate was covered with ants where the honey was. Instead of fixing the problem, the bar tender said this is what happens in hawaii and dipped his finger in it to show it was no big deal! We were still charged for the platter. Not finished with it by all means!

    (1)

  • Angela G.

    Been here numerous times. Just had lunch, the three of us. Turkey sandwich was very nice. Tuna was flavourless ... Dull Just okay, at pretty pricey menu.

    (3)

  • Lukas L.

    Honestly, it was okay. Nothing to write home about in regard to food. The setting is splendid, original Botero pieces everywhere, awesome pool and fountains, good beach (not great), Spa is great, with basketball court, etc, but the buffet itself was very average. Sashimi platter was one small plate replaced infrequently, and the other dishes were just plain and leaving much to be desired. Bottomline, views are great but food is average. Honest truth.

    (4)

  • Peter Y.

    Overall a great experience. The only gripe I have is they charge for kids shows in the evening. This is on top of high room rates.vheck even Disneyland gives you free kids TV at night. Management should look into this.

    (4)

  • W G.

    Wow! I went here with my kids and it was wonderful! Get your kids to do the Lava Slide. It is safe and fun for your kid. Try Humuhumunukunukuapua'a,they had fabulous food! Also,if you are looking for breakfast,Cafe Kula is the place to go. Also,drop your kids off at Camp Grande,the instructors are wonderful! Again,I had a wonderful stay,and I would be thrilled to go back.

    (5)

  • Anna P.

    My favorite hotel in Maui! They have amazing grounds with gardens, statues, lots of pools and a great beach. They also have 6 different restaurants on their grounds plus a few bars! Also the kids pool is huge and the adult pool has just been remodeled. There's lots of space on the beach and you never feel cramped like in other places! The service is one of the best and you feel like you are in a 5 star resort. I've been coming here for over 10 years and look forward to many more!

    (5)

  • Chelsey G.

    Nicest hotel in Maui. The gym is fully equip, you get pretty lays when you arrive, the spa is out of control, so many baths to dunk your self in. The rooms are large, extravagant and always kept clean. If you have the $ this is the place to go. If you do not have the $, like me, go with your grandma. (:

    (5)

  • Kayla H.

    This is by far the nicest hotel I have ever stayed at. All the staff from the Front Desk to Maid staff was super friendly and even say "aloha" if you pass by. The grounds are absolutely gorgeous unlike the room decor which I found ugly but it was still clean and that is the main concern I always have. I wish I had a chance to soak in the oversized tub. The room was a good size and if I had one complaint it would be about the bed. It was awfully uncomfortable for me. I woke up a couple times in the middle of the night because I was laying on my side and my arm was hurting so I was forced to sleep on my back the whole time. The pools were really nice but you have to get out there and lay your towels down early to get a good spot which is really annoying but luckily they have security staff who's soul job is to look for that kind of thing and if you dont show up they will yank your towels. The drink prices are OUTRAGEOUS pool side and so is the food. Mediocre food and drinks, you are better making that stuff up in your room or having a snack. I gorged myself at breakfast so I was able to last until dinner with a little snack in between. The breakfast buffet is awesome! I loved how you could get fresh omelets if you wanted to wait in line or you could opt for some scrambled eggs and bacon! yummy! The spa is killer and I wrote a whole separate review for that. I liked that it was right on the beach and so you could go back and worth from the ocean to the pool which is always a plus!

    (4)

  • Jalissa N.

    Great resort! They are very accommodating to peoples needs and helpful in any way that they can. Drinks are a little spendy but that's expected. Beach view is great & lots of water slides and pools to pick from. Be sure to get down to the pools and beach early to get a chair because it gets very best! Food is great as well. I will stay here again if I'm back in Maui.

    (5)

  • Gennie J.

    This hotel is very beautiful and the pool area is awesome and the beach is great too but if you don't have a wristband they will kick you out of the pool area. The only complaint I have about this place is that it needs more food choices inside the hotel.

    (4)

  • Roger C.

    This is a fantastic hotel/resort and the best on Maui. The rooms are awesome. The Ocean view is great but the maintain view is nice too. The Ocean view faces West so you catch a great beachfront sunset. The Mountain view offers a nice sunrise. The breakfast buffet is awesome. I gained 5 lbs on Hawaiian Bread Pudding. The gym helped me with my breakfast gain. It is a nice 2-story gym. My wife loves the spa, calling it the best she has been to, anywhere. You can borrow a bike, free, at the front desk and stroll on down to the Shops at Wailea or go to one of my favorite restaurants, Monkeypod kitchen, only 1 mile away for an awesome Mai Tai. The restaurants are world class and the swim-up bar rocks an incredible Creamy Colada that tastes even better in the Jacuzzi Cave. Good times Good times.

    (5)

  • Mandy M.

    MY WEDDING RING and other JEWELRY WERE STOLEN from a BELLMAN while STAYING at the Grand Wailea!! He was CAUGHT & finally SENTENCED LAST WEEK. The GW HAS NEVER compensated me at all, or at the very LEAST given me an apology. Instead they accused me of lying and/or misplacing it when I reported it to the police. Hotel security searched through all our luggage while my 2 little girls stood there in tears (frightened) as they went through their bags as well. Management WOULDN'T EVEN SPEAK with us. NEVER EVER STAY THERE IF YOU OWN ANYTHING OF VALUE. THEY ARE HEARTLESS!!! It's all over the Internet. Just google it! However, the Grand Wailea isn't specifically named on most articles. Isn't that just a little suspicious?? hawaiinewsnow.com/story/…

    (1)

  • Susan L.

    I always book a massage at the spa grande. I do miss the deals they used to have three years ago where you get a body scrub, 50 minutes treatment & $25 food voucher to bistro molokini (they have the best hamburgers) for $125. I had Misty twice for a Swedish massage and she was awesome!!! I love the different salt baths & the whole staff are superb! I've been coming here every year & will keep up the tradition!

    (5)

  • gianna g.

    I've been coming to this resort for 5 years in a row now. My 91 year old grand mother has been staying at this resort for 15 years. I'm pleased to see that some of the staff know her by name. We don't come to save money-- We come here for the spacious rooms, the expansive gardens and pool. This resort is really beautiful. The grounds are extremely well kept and the Botero scattered around the lobby compliment some of my favorite memories for years now. One thing to watch is your bill. I was charged over 1000$ in incorrect spa and bar charges. They were removed on my second conversation with the manager. Pros: Beach access Caters to families and children with a ton of activities to entertain them while you lounge. Room size Views Packed lunches at any time of am. Shops Cons: Food is terrible and expensive. Buffet breakfast is worth it since it's the best quality you can find here and you can make a sandwich for lunch! However, I was impressed with the box lunch. Maid service is marginal-- they don't vacuum or clean the lanai-- asked multiple times to no avail. Doesn't matter how much you tip.

    (4)

  • Brian H.

    Ridiculous. I'll start by saying the place is beautiful and that's about the only redeeming quality. The place is huge and the grounds are sprawling and there is no signage to find your way around. Seriously took us 30 minutes to find the restaurant we had reservations at and the staff was little to no help with directions. We were told to "follow the tiki torches" which would lead us to a dead end. I'm sure if you were there to wander around it would be great, but in the end it just left us frustrated. Please put up some signs.

    (2)

  • Marvin F.

    I've been to Maui a total of 1 time but I'm already convinced that this is the premier place to stay. My best advice is to go while kids are in school (avoid 3-day weekends, first few weeks after school lets out). It's the only way my wife and I were able to spend countless hours in the swimming pools with plenty of available lounge chairs and short to no lines for the water slides. Yes, they have water slides! They also have the world's only water elevator, a must-try at least once.

    (5)

  • Mercedes R.

    This is a solid resort hotel - and I was planning on giving it three stars but it grew on me at the end of my four night stay. Parts of hotel are a little dated but they are working on that. I'm usually not a resort person but I attended a conference held at the GW so decided it was easiest to just stay there as well. I was in a fairly standard ocean view room. The bed was comfortable and the furnishings were new and nice. I do wish there would have been an electrical outlet by the bed though ... Minor complaint. Lanai was spacious and private and the view was incredibly beautiful. The grounds were stunning - green grass everywhere and while I personally don't think the beach immediately adjacent to the property was the nicest beach in Hawaii (fairly narrow too), it was awesome to be able to park myself on one of the pool lounge chairs facing the ocean and easily saunter over to take a dip in the ocean. Beach lounge chair service was nice but a pain (you have to get a voucher - not a huge deal but tedious), and the beach chairs were all right (pool chairs were way more comfortable). Food was barely edible to okay on property and pricy (to be expected I guess but I would have preferred the food to be outstanding and pricy). This would be a good place to take your young kids if you don't want to have to deal with loading them up with beach and sustenance gear every morning to go somewhere ... the beach is sheltered and you can get everything you "need" (food, restrooms, pool and beach) without leaving the property (there's a pretty awesome kids' pool available just in case your kid happens to not like the beach, like mine) - a good compromise and convenient, but you're stuck with the services and experiences the hotel has to offend then.

    (4)

  • Stan H.

    I consider the Grand Wailea Resort World Class. I have been to the resort many times in the past with no problems at all but this time ( October 14) I did have some room problems. The problems were resolved by Stephanie B, Customer Relations Manager. She was amazing! My World Class rating is because of outstanding facilities and employees!

    (5)

  • Ben B.

    This is a great hotel in many ways, right on the ocean, great food and entertainment, pools and slides... But I had a sub par experience here that should not be happening at a hotel of this caliber (and price $$$$...) I bought a pair of sandals at the gift shop, they were fine at first but a day later started to really hurt my feet. I noticed that a different shop down the hall was selling a pair that felt a lot better so I went to return the original ones to the gift shop. Now I understand they are sandals and that they would need to be sent back to the company, not resold on the floor, but at a hotel like this, they shouldn't nickel and dime folks when they spend so much money already. The supervisor chose to not accept the return and in turn lost a returning guest. I left the store unhappy and if they knew how to run a hotel like this, they wouldn't let that happen over a $40 pair of sandals. Work on your customer care Grand Wailea, I spent more than enough money in your hotel, you should've taken care of me correctly... Seems like a small price to pay to keep a returning guest.

    (3)

  • Tony J.

    Had a great visit here to celebrate my 40th bday in style. Every encounter with staff on the grounds was greeted with a cheerful "aloha!" Our room had a nice view of the ocean, palm trees and several koi ponds. The food is on the spendy side, however I always felt like I got my money's worth. I took advantage of the free scuba class, and went out to do an open water dive afterwards which you pay for. I did that while my wife was in the spa- which got 5 stars from her! Get to the pool area early if you want a chair. People would "save" multiple chairs in different areas which contributed to a perceived shortage. Security had a system to mark abandoned chairs so I actually only had to wait once for a few minutes at peak time. I travel regularly for work, and this property is right up there with my favorites. Already planning another visit for next year!

    (5)

  • Guwamimi H.

    I had high expectation to this Waldorf Astoria brand. Here are some facts after 5 days here ( total stay -12 days) 1. Dated room. Bathroom definitely needs renovation to meet the price tag. 2. many online review are raving about the view, landscape, garden and pool here. compare to Fairmont orchid in big island, here is only okay. 3. Valet only. Picking up car is fairly quick. Today my husband was picking up stuff from the trunk and they drove the car away, with trunk open . Lol , I couldn't stop laughing . This is just one of the service problems 4. Service: room and bell service are great so far. Our room is cleaned 2 to 3 times a day. People at front desk and at towel booth need to take chill pills and have some customer service training. They can't take more than 2 questions or a little big confusion , get defensive so fast I thought I were in some roadside motel. Front desk fun fact 1: first day check in , we booked 3 rooms with different check out dates. We requested at least 2 ocean view room with king bed and 1 room with 2 queens. A bit complicated than usual but um... Was it that difficult? The front desk lost her smile in 5 mins and had to suffer her shitty face till the end. Took us at least 20 mins to get things right. I hate be the one holding lines. Fun fact 2 : found my parents room was charged a movie $34.99 after they check out yesterday early morning at 5:30 am. I went to front desk today and politely told them parents probably pressed the wrong button. Again, the smile was gone very fast. I was told that there's nothing she could do and I needed to call accounting. nice, unwilling to go any extra step to help a guest. So I asked her to write accounting number for me , she just pointed at the bill like I was blind and repeatedly saying there's nothing she could do. Yes ma'am lol. I was not deaf . maybe you're stutter.. And I asked where I could get stamps? She said here and asked where the destination was . I told her few international locations. She said she's out of international stamps and stopped right there . I waited a second expecting she would tell me when they would have more stamps. Noop, so I had to ask, she said Maybe tomorrow . Tks again , unprofessional service provider and not willing to any additional step . Competing with DMV, Grand Wailea front desk, You will not lose. Will I go back again? Probably not. Someone else can have my money not Grand Wailea -- this review was wrote in Sept 2013. didn't get to post it until now

    (2)

  • Kay K.

    The best place to stay in Wailea off Maui Island.

    (5)

  • Jannies B.

    Beautiful property, multiple pools (8) connected to each other by water slides, fun for both adults and kids. We were at the concierge level. and between the afternoon tea, happy hour, and daily breakfast we were pretty well taken care of. We attended the "Grand Luau" at the hotel, and while we also attended the Old Lahaina Luau (which EVERYONE raves about), a few things this has are: 1. Fire dancers (awesome) 2. Aerial performance--a mini version of cirque du soleil hanging from the coconut tree. Make a reservation if you want to attend this. Overall a great experience. Service was wonderful, and we would definitely visit again. Tip: Check for AAA rates, although still over $400, you will still save some. Tip#2: Part of Hilton so if you are a HHonors member, you may be able to get upgrades given your status.

    (5)

  • Lulu O.

    The pools need a face lift Service was good. Room was gorgeous. Wrist band security sucks.

    (4)

  • Melissa B.

    Went there today and was extremely disappointed! Nice place, but $20 for a Ceasar Salad that resembles airplane food was so not cool I refused to accept it...so I went hungry. Decided to drink instead, but since I was there with a wedding party and not a guest they wouldn't serve me. LAME. When drinks are $17 a piece you should gladly accept my money. Guest or visitor! Epic fail. I won't be back. And although I did not stay as a guest, I can say there were kids everywhere screaming and shrieking so the pool was barely tolerable. We rented a condo about 5 miles away, for $170 cheaper and all the wedding guests stated to me that they wish they had done the same!!

    (1)

  • ExtrafirmTofu ..

    Restaraunt Review Only: We stopped in for lunch and enjoyed a comfortable spot at a window with a great view of the beach. They highlight their locally sourced produce, which was fabulous. Great service and a great place for a meal or sundowner.

    (4)

  • Lyn L.

    Beautiful resort with wonderful views. Every time I go to Maui, I stay at the Grand Wailea. The staff is friendly, and they offer many activities. I enjoyed their food and services.

    (5)

  • Emily N.

    Customer service contacted me and have been very helpful. I Am pleased with the follow up service from Carrie .

    (4)

  • Casey L.

    I was very excited to come here for a work event given its reputation. The people have been fantastic. The food though in the convention space was just ok. The main reason for the low rating is the facility. This place needs a major renovation. My tub hadn't been cleaned because I found numerous hairs...yuk. I also noticed fixtures and areas where the facility was damaged and it's not being maintained as well as it should be for such an expensive place. Kinda disappointed.

    (2)

  • Kim G.

    We went on a business trip and the staff was on top of everything we asked for. You have to love Hawaii and their welcoming smiles. The Ocean View Deluxe rooms have a beautiful view; the shower and the tub are great, but nothing beats a private beach with kayaking, stand boards, and a cool drink in your hand. The bartender Keoni in the lobby brings a great attitude and he's very welcoming. The bar has a live band during certain hours and is quite relaxing after a long day. There are a few restaurants and bars that are around the resort and they're all great. The resort is a few minute walk to the Wailea shops. I would defiantly recommend this resort to anyone who asked. I wish I could've spent more time on Maui...sigh....and at Grand Wailea. I will be back!

    (5)

  • Crave N.

    Top notch PERIOD We had rez for ocean deluxe view, when we checked in, we were told we had been upgraded to an ocean deluxe SUITE! When we walked in to the room, all we could say was WOW!!!

    (5)

  • rich m.

    Valet guys are nice and helpful. That's about it. This is my 5th time at GW and doubt I'd ever return. Service is terrible. Pool area is dirty with a lot of trash. Shade is limited. Cabana is 450...more than my room cost. Internet is so sloooow! I mean think of your old dial up internet and slow that down by 10.

    (2)

  • Kanike W.

    Enjoyed celebrating my birthday and especially dinner at the Alan Wong's Amasia restaurant!! Excellent service and beautiful vacation spot! Kind staff and maintained grounds. Rooms are a little dated but I'm here to enjoy Maui not my room. Can't wait for Spa day tomorrow!

    (4)

  • Caitlin F.

    While the Grand Wailea seems to impress locals who ask where you're staying, it's really sub-par in comparison to the other high-end resorts on Maui (think Four Seasons, Fairmont, Ritz). The good: 1. An awesome pool (though we didn't use it). 2. On a great beach for swimming and lounging. 3. Comfortable bed. 4. Nice, accommodating staff. 5. Beautiful grounds. 6. Location. 7. Valet attendants are knowledgable about island-wide activities and stock your car full of water and towels for a day out. 8. A paved walking path along the beach. The "eh": 1. Others are right--kids everywhere. It's like Disney Land, but on Maui. 2. The only parking option is valet at $30 a day (plus tipping the attendant every time you go out, which could be several times a day). This in addition to the $25/day resort fee. 3. Room was in desperate need of an upgrade. White bathroom tiles have certainly seen better days (dirty grout, too), and fresh paint would be nice. Other little things like a crooked/broken lamp shade, leaky refrigerator, and ancient phones simply don't scream "5-star resort". 4. Expensive room service that is just okay (and very, VERY few options if you have food allergies to dairy and wheat). 5. Feels very commercial--zillions of little shops, a FedEx office?, etc. 6. Pool is not 24 hours and slides close at 5:00. 7. It's almost TOO large. I don't think we saw even half of the resort. If you have kids and/or aren't looking for ambiance, but are still willing to shell out a ton of money, this is your place. I suspect they'll be doing some serious updating in the near future. As it is, the adult pool is under construction. I doubt I'll return to Maui, but in the case that I do, I will likely stay at the Four Seasons or one of the newer boutique-type hotels.

    (2)

  • Kyle Y.

    For you sports nuts this was considered the Jamarcus Russell of hotels. Overrated and disappointing. Unfriendly and presumptuous staff with the exception of a few hotel service members during the stay. The concierge woman didn't seem to appear to want to be there and was of little help when we were inquiring about golf courses in the area. Props to our luggage guy who guided us to our room. One of the lone bright spots among the resort staff. He was a local and had extensive knowledge of the hotel, and it's amenities. Very helpful and very friendly. Should have gotten his name then when you check in, you could request him vs. the other unfriendly staff. Room was of decent size: wouldn't deem it to be 5 star quality maybe more in the 3.5/4 star range. Nice bathroom complemented by a prompt maid & turndown service. Had a partial view of the ocean and was settled right above Alan Wong's restaurant. Parking: Offer self parking if your going to charge $30/day plus tipping the worthless valet staff. What separates The Grand Wailea from the other hotels in Hawaii is the grounds and landscaping: Absolutely top notch and well maintained. The pool is pretty amazing itself with the lazy river and series of mini water slides along with one lengthy one where you pick up speed really fast. You have imported material from other parts of the world along with koi ponds and waterfalls. The hotel beach is a decent stretch of beach but is too crowded with all the water classes being conducted. Buffet: Went on Monday, maybe it wasn't their Sunday lineup being offered but the food was pretty good. The omelette was delicious along with their Denver potatoes. Felt it was overpriced at over $30-35/person. Cafe: Paying dinner prices for breakfast, I saw their breakfast plates which where $15-20 for what should be an $8 plate for portuguese sausage eggs and such. Uh no thanks. Paid more here for a Vitamin water than at the airport ($4.25). Ridiculous The molokini bar was disappointing. The transplant staff wasn't very friendly and to channel the inner Charles Barkley was "turrible, turrible turrible" watered down instead of blended and along with everything else at the hotel, overpriced. I will say that they serve generous portions of food. Had the quesadilla and someone else in our party had the pizza. Didn't expect the hotel to be as crowded as it was for the middle of October but it felt way too much of a tourist spot than to be able to truly relax away from the noise and all. Would I stay here again? Frankly the Grand Wailea should pay me. I'd rather stay at a hotel where they treat the guests with more hospitality and sacrifice a star (vs. 5 star) in return.

    (2)

  • Wolv W.

    Booked here for a week as part of a conference and added a few days on at the end to relax. Because of this "conference" rate, and even though the website when booking said breakfast was included for 2 adults, only one breakfast was included per day and they demanded an additional $40 for a second breakfast. Okay not much I can do about that I suppose so I asked them to remove the breakfast rate from my stay for the last 2 days and we would eat elsewhere (we paid an additional fee for breakfast for 2) - oh no, they can't do that. So I'm stuck paying for breakfast for 1 no matter if it's used or not, and they refuse to honor the terms that were presented on the Hilton website. We check out tomorrow and I will never return. Your money is better spent at one of the other resorts in the area.

    (1)

  • C Q.

    I spent the last 4 months waiting for a call I was promised (twice) from management and finally decided to write this review. While the property,itself was glorious,....the service leaves you "wanting". We have had the privilege and pleasure of staying in at least a dozen other hotels and resorts in Hawaii and usually pay half or a fraction of what we paid at the Grand Wailea and have never been as disappointed. Our idea to spend a lot more money to celebrate a very special Valentines at a "Waldorf Astoria" property- the Grand Wailea was a terrible mistake. In short, the service, rather the lack of service ruined our evening . To add insult to injury, at checkout we were asked about our stay and after we shared our disappointing experience, the front desk agent said that she would have a member of management contact me directly. It is June,..we are still waiting for a follow up call. Keep all the money we already spent because we will never stay at your property again.

    (1)

  • Kim M.

    A guaranteed grand time at a grand hotel. The Grand Wailea is definitely fabulous. But the price (painfully) reflects the royal treatment. In other words, be prepared to fork out a pretty penny or two! Also, it's pretty big. Big enough where you can get lost.. SERVICE: Excellent. All the workers are more than pleasant and helpful. ROOM SERVICE: The food is good, but pricey. DECOR / AMBIANCE: Elegant and true to Hawaii's native roots with the many sculptures of native voluptuous women. From our room, we had a part ocean view, above Alan Wong's new restaurant Amasia. The bathroom was heavenly, consisting of both a large tub and a separate glass shower. ROOM ASSIGNMENTS: Only reason why it receives 4.5 stars instead of 5 from me is.. bc I think room assignments should be taken into greater consideration.. Families should be placed next to families, and honeymooners should be placed next to honeymooners. I realize sometimes this can't be helped, but I definitely don't feel like I should be the one to explain to my 11-year old sister why people were "moving furniture" at 3am...LOL. POOL & SLIDES: Super fun! If you're more of a land creature and tend avoid the beach and pool like I do, you'll still want to check out the Grand Wailea pool and slides. My sister had to do some serious convincing, but I made it into the water and down the slides. I had a fabulous time, with and without the pool-side drinks! The water elevator is a neat concept--I recommend trying it at least once. VERDICT 4.5 stars, but I would have given it 5. It's a beautiful, ritzy hotel and I highly recommend this hotel for families and honeymooners alike. There are lots of activities for any and everybody.

    (4)

  • Alison H.

    This place is heaven on earth if you're willing (and able) to spend a whole bunch 'o money to stay in the Napua Tower "Exclusive Club" area (or, like us, your stay is a gift from someone). You'll get a huge room with a view, great service, delicious food morning-noon-and-night, and unlimited cocktails from 5:30-7 pm. Go for it if you're on your honeymoon! You will be spoiled. We didn't want to leave and still often wish we could be magically transported back to room 6057. Other highlights: the beach & beach chair/umbrella service, the "big" waterslide, the adult pool, complimentary yoga classes, and gorgeous lanais.

    (5)

  • Miss M.

    I love the Grand Wailea. The people there are so good to you. Such great service. Such great food. Even when my other half and I would pop in to grab a night cap, the bartender would always come over and talk to us (I'm thinking of you, Brad). We went to celebrate an engagement, and they could not have been kinder. They even sent us a bottle of champagne to congratulate us! The pools are amazing. We would buy the giant pineapple drinks and go down the slides clutching them! It was like we were drunk little kids! Honestly, we loved it. The spa is amazing. Great to spend a day. I wish they offered a spa menu though. If you go to dinner at the Fairmont or the Four Seasons, no need to take a cab, the people at the G. Wailea would drive us where ever we needed to go. Also-- you are right next to all the great Wailea shopping and amazing golf! The only reason it loses a star is: - we had partial ocean view (and the rooms are INCREDIBLE -- huge, luxurious, EVERYTHING!) but we also had a view of the parking garage. Along those lines, we could also see the workers taking their lunches and where the building could use a paint job. Normally, this wouldn't matter, but this is a Waldorf Astoria -- everything should be pristine. -we were over the influx of kids. Sometimes it felt like people from other hotels crashed the pool and brought an entire 4th grade class with them. I think the hotel could have done a better job of monitoring who was paying for an $800/night room and who was staying at the Hyatt up the street -- although, this is when the adults-only pool came in handy. Anyway, if I came back to Wailea (which I will), I would most likely stay at the Four Seasons UNLESS I had kids, in which case, how can you not take your kids to the Grand Wailea?!?!

    (4)

  • Keoni P.

    Play all day, party all night...sleep in repeat. Seems ideal but you will miss Maui doing this. I live on Maui so it wasn't hard for me. This resort makes me just wanna play in the pool for hours and get some drinks in the pool bar. buy some floaties and just cruise the water park. We got stuck with the kids for awhile and ended up swinging on the rope and landing on our faces a few times, in the water so just embaressing not so much pain. Back to the swim up bar no kids allowed for some lunch and a fill up on our plastic pineapple. Believe its about 17$ for the first drink (super strong) then re-fills for a lesser price. You can take this pineapple to other bars in the resort also. Lovely bath in the room, its like a baby pool just cleaner. we ordered the kids some Pizza Hut then went out to dinner at The Shops of Wailea next door to the hotel. Back to the hotel lobby bar, Botterros bar. Lots of fun and very lively on the weekends. Great entertainment and too funny of bartentenders. Nice wine selection and of course someone had to start the shots. zzzzzz wake up next day with a slight hangover, the pool will take that away. great overall hotel. Fun for all ages and easy to relax or have a blast. Oh yeah the beds are super comfy. You will love this property don't party so much.

    (5)

  • Val G.

    Spent a girls weekend with some business at the Grand Wailea! We upgraded to the Napua Towers and it was so worth it!!! Not only did we get an awesome breakfast every morning but the cocktails & pupu nightly was awesome our Thursday & Friday bartender was friendly, remembered our drinks. Can't wait until next girls vacation to Maui!!!!! PS. Thanks to my friend Liana for mentioning the upgrade-like I said well worth it!!! I just have 2 things that I personally didn't like and that was pool/hot tub only opened until 10pm & could not buy drinks at the pool until 10 AM!!! Good thing we bought some alcohol from Foodland.

    (5)

  • Vikéndios N.

    I've stayed here numerous times, first when it was the Grand Hyatt Wailea then under KSL as Grand Wailea. Currently a Hilton resort, nothing much has changed. ATMOSPHERE: Because this property opened as a Grand Hyatt, it's everything what the "grand status" is to present Grand Hyatts. Gorgeous first impression as soon as you drive up. Huge man-made waterfall, big Porte cohere, flowers, water features and art sculptures adorn the atrium lobby, with the awesome outdoor Botero Bar as the main centerpiece. And large scale, as in almost 800 rooms. ROOMS: I've stayed in a standard room and a junior suite. The standard rooms are very spacious with a big bathroom with soaking tub, glass shower but unfortunately a single vanity basin. The balconies are spacious too. Some are mountain views but majority of the rooms face the ocean. The junior suites (called the Alii Suites back in the day) are located in the lower rise wings closer to the ocean. It boasts a separate bedroom and living room thus giving you two balconies. The bathrooms have upgraded marble but are the same size as standard room bathrooms. All views are ocean. POOL: This is the high point of the resort. It's a mini water park for all ages to enjoy. For adults only, a formal pool with private cabana rentals and outdoor massage tents. For all, the best resort water features in all of Hawaii! On the main level there's the worlds only water elevator that lifts you to the highest point of the terraced pools. Basically it's an enclosed cylinder (but open at the top) that houses a circular bench similar to an inflatable tube with a fixed guide in the middle that fills up by waterfall from above and raises about 10 people at a time in about 5 minutes. Once at the top, there are several small pools (about 3 or 4) that are interconnected by mini water slides. You end up in a mini raging river (not deep, around 4' or so) that leads to another pool with a swim up grotto bar with rock bar stools in the water and even a rock seating booth in the water. From here there's a wide and raging slide that shoots you into the lazy river. Here's where you find the rope swing. Further down the lazy river is the main pool with one part that features a sandy beach. PARKING: Now it's all valet-only parking, no self parking. RESTAURANTS: I've eaten at Humuhumu and the now closed Kincha which is currently Amasia. Humuhumu is a beautiful open-air restaurant that is surrounded by fresh & salt water pools with the best views of the pacific & sunsets. Back in the day the crabs & lobsters were stored in one of the pools, then your server would walk you over and let you choose exactly which one you wanted and fish it out with a bucket. Not sure if they still do that. The food is mainly American and pacific rim. I've yet to eat at Amasia but the decor hasn't changed much. Beautiful Japanese sitting rooms and decor straight out of Japan. Most of the stone work was imported from the slopes of Mt Fuji in Japan. Beautiful views of Japanese gardens, but no ocean views as the restaurant sits in a tucked away corner of the resort. SPA GRANDE: Beautiful and huge European-style spa. The termé is awesome, with hot tub, cold plunge, steam, sauna, massaging waterfall showers and salt baths. There are great views of the adult pool and Pacific from the spacious lanai waiting area. I had a men's package that featured a 50-min massage and 50-min facial. Mostly all massages and body treatments come with a short loofah scrub at the beginning. NIGHTCLUB: Tsunami is the jewel of all of Maui. Really, there isn't another nightclub available on this island. But its been closed for years now and opens up its 10,000 sf mainly for private events and functions. I have a separate Yelp review for Tsunami. BANQUETS & EVENTS: They have the largest ballroom and meeting space on Maui. SERVICE: Everyone was friendly and professional. Never encountered any problems. OVERALL: Probably one of Maui's best resorts because it offers all guests regardless of age something to do, and on a grand scale.

    (5)

  • Stephen G.

    Definitely a great place. This is my third year staying here. I don't think I would stay anywhere else. Of course I'm not paying for the trip, otherwise I would be able to afford the hotel. The grounds are beautiful and so is the, basically private, beach that is only shared by the Four Seasons hotel. I've walked up and down the beach and the pools here are definitely the best. The pools are numerous with an adults only, family area, children's beach, lazy river, and water slides. I've been to a couple if the bats and restaurants. The bars and the food is over priced, as is expected for a resort hotel. There are some good drink specials during happy hours compares to the normal prices. The first year I was here I bought the souvenir tiki cup and have brought it back every year. The refills are half the price, around $15 for 24 oz. I would advise stopping at the Costco near the airport and sticking up on lunch food and alcohol before heading to the resort. Just fill your souvenir cup. No glass or outside drinks are allowed. BTW there is also a Safeway on the way to the resort. I don't think outside food and drink is actually allowed, but in the three years we've come here, we have never been questioned about our many bags off food and drink. One last thing. I haven't had the breakfast buffet, but a friend has and I have looked over the balcony down on it. The Bellagio in Vegas charges about $36 for their very large champagne brunch. The breakfast at the Grand Wailea is $31. You can get champagne for $10 more and it's less than a quarter of the size of the Bellagio.

    (4)

  • Ralph V.

    First review ever: We were so excited to stay here for our Maui vacation and our 20th anniversary. After reading all the reviews this seemed like the perfect hotel...I was wrong. The hotel is in serious need of updating (pools are dingy n need tile work badly). They were doing some construction around pool area which just made getting around difficult...may I suggest some signage!!. We stayed in a partial ocean view suite that came with a personal concierge who called to introduce herself and then when we arrived we found out she was on vacation thru our entire stay. The slides were a joke and three times we asked what time the slides were open and we're told 9-5 only to find out the water elevator closes at 4. So we tried the next morning but found out it was only open from 11-4! Because of a busy sightseeing schedule we never got to ride this one attraction which was partly a reason we stayed here. I'm not a huge fan of Japanese food but Amesia restaurant was a cool experience for the family $300 later. I will say my wife and I did the private cabana dining on the lawn and watched the sunset...very expensive but worth every penny those guys deserve 5 stars on their own! All and all it was an ok experience but at $1200/night I expected more than an ok experience. Next time I will try Four Seasons or Hyatt who never let us down.

    (2)

  • Sunny C.

    This place is getting 2 stars because a hotel that charges close to $500 per night (for their most basic room!) + resort fee (25) + Parking (30) should deliver an outstanding experience. You expect more from the Waldorf Astoria brand. If it was branded as a Hilton and charged Hilton rates in the $250 price range, it would be a different story. We are second time visitors at the Grand Wailea. We were looking for a little resort style pampering, and selected this over the Fairmont or Four Seasons hoping the kids would have a blast at the pools and that the parents could relax pool and beach side. The year before we stayed at the Marriott next door, which was beautiful and very relaxing... but GW has the mega pools, and we thought the kids would love them. Overall experience was a mixed bag. Pros: A nice large property in gorgeous location. It sits smack in the middle of one of the most beautiful beaches in the world. The lobby is stunning, with sweeping views, cool breezes and unique art. The rooms are very large, with comfortable bathrooms and daily turndown service. Housekeeping is wonderful and you always return to a beautiful and clean room. On our first trip we were give a room in the Molokini wing which was JUST TOO FAR away from anything, it was exhausting to get around esp with a toddler. This time we asked for a room closer in and were placed in the beautiful Chapel wing. Room was lovely and the view was beautiful (deluxe garden view category), we were pleasantly surprised with the amazing ocean views from the room and lanai. Chapel wing is in a calm peaceful section of the hotel. Our room was beautiful. Cons: Way too crowded. Your entry level experience (buy into a basic room) is similar to flying coach on an airline - they will shove too many people into too little space, banish you into some ugly room way at the back of the hotel involving a long, hot hike to the pool or beach. For a Waldorf Astoria experience, you need to upgrade to 'first class' -- fork out some mega $$s for an upgraded room in the Napua wing, and then and spend $400 a day to get a pool side cabana to be able to enjoy the pool area with a chair and some shade. Service is spotty. We were not greeted with leis upon our arrival (hubby was handed one only after he tipped the valet!). You don't feel the spirit of aloha here. Takes forever at the check in area -- always lines! We waited in line for 20 mins to check in, and 20 to check out. Poolside is a nightmare: Gorgeous and Fun Pools! Experience is ruined by the crowds. You can never get a chair or umbrella. Trash and litter around the pool. Not relaxing. There are too many vendors crowding the area trying to sell you stuff. They should get rid of vendors and paid cabanas and make sure they have enough chairs and umbrellas to accommodate their paying customers. Even if you find a chair, nobody comes up to take a drink order etc. They only treat you well if you rent a cabana. Such a shame. Same with beachside, you cannot get a chair or umbrella unless you are down there before 8 am. Not exactly relaxing. People were very upset to show up at the beach and be told there was no umbrella. The beach chair people were not friendly nor polite to the customers. They added me to a waiting list, said they would call if a chair came available. But if I did not pick up the phone when they called, they would give the chair to the next person... huh? Am I supposed to spend all day with my phone in my hand waiting for the call? What if I want to swim in the pool or ocean? why not give me a buzzer instead? Or Page me? Find a better system Grand Wailea! So poorly organized! Poolside cafe is dirty and overpriced (made me sick). Avoid. Eat at the Bistro Molokini or Cafe Kula instead. Better still go to the Marriott next door for a lovely poolside lunch. Hotel did not respond when I complained about getting sick from the food. I was disappointed that they did not as much as apologize when I complained about getting sick -- again poor service. Rooms are lovely and large, but some are outdated and too far from the pool or beach. Our room was in the chapel lounge, closer to the pools - very lovely area. However it was on the first floor, and there was a lot of noise from people walking along the path or talking loudly on cell phones. Try to get a room on a higher floor in a wing closer to the pool! Here's what irked me about the place -- you really get the feeling they are out to nickel and dime you. This is in stark contrast to neighboring luxury resorts - The Four Seasons and Fairmont who charge a similar rate will pamper and indulge your every whim - you will be welcomed and fussed over every minute of your stay. They make you feel like an honored visitor while the Grand Wailea makes you feel like you are inconveniencing them with your presence. I hope this grand hotel wakes up and starts taking better care of it's guests.

    (2)

  • Lou I.

    Stayed here for 9 days and the resort is beautiful and definitely kid friendly. Lots of fun things to do. Staff is super friendly. The price of the food is very expensive and it was ok. For what you pay, I expected a bit more. The drinks are overly priced as well. I guess you can expect it when you stay in these types of places.

    (3)

  • Marissa L.

    This was our first time at the Grand Wailea (and the first time in Hawaii at all.) Definitely our first time at a Waldorf Astoria resort. We were there on a group rate through a corporate trip so we were able to pay a more reasonable price for the rooms. We would never have been able to afford it otherwise... Prior to coming to the Grand Wailea a lot of the yelp reviews made me nervous. Unlike what the reviews said, there wasn't that many screaming children and there were beach chairs available whenever we needed them. That being said, we went after Labor Day, mostly on weekdays, so that might have made a difference. We were also lucky enough to be placed in a room with a pool and beach view. The room was very beautiful and spacious. It had a fridge! And to the yelper who said there was no corkscrew...our room came with a corkscrew. Maybe it was bad luck? Maid service was efficient and happens every day (though I was a bit shocked that non-corporate guests have to pay for the maid service and for internet!) People are right though, because the hotel is so humid and there are no fans to vent steam, there is a faint mildew smell and gunk in the grouting. Also, the cleaning service's mops need to be cleaned more often...we kept finding other people's pubes in our bathroom, probably dragged in from the previous room. Service was friendly (I'm assuming every service worker is trained to say aloha even if they are just walking past you in the lobby...can't possibly be a Hawaiian thing..can it?) We got to learn what a turn down service is (uh, apparently they come into your hotel room and flip over your comforter and put a flower on your pillow with a poem on it.) Twice a day cleaning was nice... one afternoon, we tracked in sand all over the inside of our bathroom. After dinner, when we came back to the room, the sand was gone. The grounds are beautiful and wind all around a lovely garden filled with fat koi fish and expensive artwork. We enjoyed Botero Bar, The Grotto, Humuhumu, and the luau (separate reviews.) We bought the pineapple mug but only used it once because it rained the next day...just to keep in mind if you buy the mug. On the first night, apparently they had a weird Asian fetishistic show for the company employees. Really, really awkward. The one thing that I thought was whack was the valet parking for the rental car. I figure if we are renting a car from the hotel, the parking is included! But we had to pay $33 because we parked the car for an hour to go back to our room and change before heading out again. Eek. Overall, I would recommend the Grand Wailea--with the caveat that you need to either come as part of a group, or need to be able to afford the nickel and diming! The Grand Wailea is centrally located in South Maui and faces by far the loveliest beach within walking distance, Wailea Beach. It has massive pools and a great swim-up bar. It is also accessible to the Shops at Wailea, which means you can go to the general store in the mall and pick up toiletries and supplies (eg: alcohol) that would otherwise cost a lot in a hotel gift store. Best of all, the Grand Wailea is directly across the street from that region's bus stop so you don't really need to walk very far to get out of there if you need a break! Oh yeah! If you like POG (pineapple orange guava juice) there is an unlimited dispenser in the lobby by the front desk. Do not pay for it anywhere else. Just go to the front desk and drink as much of it as you need.

    (4)

  • Brian H.

    Wonderful place to stay! Yes, it's pricey and some of the other reviews here are correct about the high cost of incidentals. But, keep in mind that it is Maui, it is a high-end resort, and you really don't "want" for anything here

    (5)

  • Leslie F.

    Very disappointed in the status of my room.... Couch was dirty and old and stained, cabinet where fridge is has broken pieces and tile grout dirty in shower... Funky odor in room

    (2)

  • Rick K.

    We loved the location, views and the beach. What makes a really great resort are its hospitality and amenities. While our accommodations were comfortable, nothing about the hotel itself was memorable, except for the spa. I have never had a chance to soak in a sea-salt, kelp, ginger and seaweed pool before a massage. This experience was unique but was only 2 hours of my 7 day experience. Great pools every where. Separate saltwater adult only pool is nice for those who don't have kids. The general use pools are great for families. Careful though, try and step into any pool without a wristband and the hotel staff who are not seen when needed will descend on you like sharks. Pool use and towels. You need a wristband to use the pool and to get towels. You have to get a new band each day. Apparently there are enough people here masquerading themselves as guests. The property is huge and getting here is a hike. Seems pretty out of the way for this level of policing. You can't walk in from the beach, there are reefs at each end. I guess you could swim in if you're a navy seal. Shade is another premium. The only free shade is provided at the beach. But, and yes there is a big but. You have to wait in line to get a lounge chair or umbrella. A printed sign would work wonders here letting people know what they need to do if they want to enjoy the beach. Lay down in an empty chair and you will be asked to leave. Want a chair, forget it. Actually if you do want a sitting type chair you can get one by renting a cabana. They are $350 a day. I never saw one occupied or in use the entire week we were there. Lots of sunburned people who opted not to rent shade at the resorts premium pricing. Maybe gouge is a better word. There is no shade provided by any of the pools, except for the cabanas. This is what drove us to the beach. Think you are good now, you're not. There is no food or beverage service available on the beach. If you want something to eat or a drink with alcohol it has to be purchased and consumed in or around a pool area. This is one of the few places you'll see a sign. It says alcohol not permitted beyond this point. The drinks are served in plastic cups, but you can't go far with them. This didn't make sense. Food. Help! Am I now a prisoner of the Grand Weilea? You'll find yourself surrounded by purported 5 star establishments whose idea of dinner is a taste or a nibble. We are foodies and love fine dining. We don't mind paying for good food and service. Here however you don't get both. We had good service usually, but limited menu options and portions that left us hungry. HummaHumma.. Amasia... The Bistro. We just gave up and started leaving the property for good meals. The drinks were also a little on the weak side for the price being paid. The real problem however is that all fruit drinks are artificial. Canned fruit juice, artificial everything and high fuctrose coconut syrup. Putting a pineapple wedge on the edge of a glass does not constitute a fresh fruit beverage. I'm in Hawaii. Fresh fruit should be easy. Wine selection varied, but good wine needs to be paired with enough good food to be enjoyed. Think nibbles again. If you want portions that are satisfying and substantial enough to make you fell like you've had a meal you will need to leave the property plain and simple. There is no public parking, only valet. They have got the space, and a multi-level parking structure, but have once again purposely omitted its use in their favor. It's $30 every time you want the car. There is reasonable and then there's "Ha-ha, we've got you". So once you peel back the facade you see what you are really getting. The time you've spent traveling here, the amount of money you've paid to stay at a Waldorf Astoria property, the extra delivery charge for room service on top of the 20% hospitality fee and the rampant "nickel and dimeing" that's waiting for you at every turn. As much as we all want to vacation, sometimes a trip involves a little work too. Free internet, well not exactly. It's metered and if you go over well there's a charge for that too. Charging a premium and being premium are two different things. When we come back to Maui, it won't be to stay here.

    (2)

  • phil d.

    Cancel my Resort Membership after 18 years. I have been a resort member since 1996. Called GW Membership to cancel membership on Feb 22 and subsequently faxed letter. Was told membership fee would be refunded within 3 weeks. Called back this morning. Was now told "SOMETIMES NEXT MONTH" but can't say for sure. Folks, please be super cautious if you decide to join their membership. Late annual dues are penalize with interest, MONTHLY, if not paid on time. This is what happens when a former world class resort is managed by a mediocre hotel chain.

    (1)

  • K T.

    If you are LOCAL, DO NOT go here. The hotel does not cater to local guests. It is clear when trying to enjoy the hotel amenities, the difference in service between out-of-state guests, and locals. (If you know what I mean) If you are not used to high end 5 star vacations, you might think this hotel was great, but having experienced many 3 star hotels that are much better, I would spend my money elsewhere... We took a family trip here and stayed in several rooms. Got the children's names mixed up between the rooms and the hotel staff refused to give some of the kids wrist bands for the pool! It was an absolutely ridiculous scene as we were treated like criminals trying to pull a fast one on the hotel. We tried to explain the situation but they were not even willing to help us out and accused us of lying! Unbelievable! For $400+ per room, you would expect to be treated better. Now for the hotel itself: The grounds and lobby were nice, but not as manicured as some of the other high end hotels. We had just come from the Westin in Lahaina and the grounds although smaller was more strategically manicures and planned with views in mind. The rooms were clean, and comfortable, but very basic and outdated. Very little amenities inside of the rooms. Plugs were hard to find, basic TV etc. The service charges were ridiculous. $14 service charge at restaurants per room. This is on top of tax, and gratuity. $30 parking charge (mandatory). The pool however was great!

    (2)

  • Carla G.

    We stayed here a year ago and enjoyed it. Location is great, adult pool is nice and the grounds are beautiful. if you dont have children beware lots of little ones running around and playing in the pool. Staff was friendly and professional. The spa is very nice also.

    (4)

  • Kimberly J.

    Great atmosphere for children. Rooms and facilities need updating. Our A/C squealed, the lobby had broken shutters, and the roof was leaking. Valet parking was forced and $30 a day which was on top of the $30 a day resort fee. This was our third time there and sorry to say we will not be returning. We would rather spend the $ on an updated hotel and spend time at the beach. The cost here is not worth it.

    (2)

  • Morgan S.

    I'm in love with the whole place. I went with a girlfriend in late August, and the weather was perfect. It was my first trip to Hawaii, and I knew I picked the perfect place to relax for a week. While there go to the spa! Make sure to get there early to take advantage of the termé baths.

    (5)

  • David O.

    I have been here multiple times and the facility, staff, and services are beyond excellent. Your treatment starts with a brisk rubdown and access to many many forms of hot water and aromatic salt baths. After hot water steam and sauna you get your treatment and finish up with a nice shower. You leave feeling refreshed and satisfied but a bit poorer.

    (5)

  • Susan C.

    This resort is amazing. Beautiful, gorgous, lots of things to do, great restaurants, and the staff is amazing. The staff makes the experience even more nicer. They definately have their priorities in line. Guest satisfaction. Love the walking path by the beach. Love the yoga class and zumba class offered is you have time to work out. Great spa and gym. Great rooms, clean, maintained and overall the property is so beautiful. It amplifies Maui vacation to the fullest. Love it here and I didn't want to leave.

    (5)

  • Jon E.

    The Grand has the best hotel pool you've ever seen! Water slides, lazy rivers, rope swings, water volleyball court, a water elevator, and a hidden waterside grotto bar! And the hotel's pretty cool too. This place is so ridiculous you'll remember it forever.

    (5)

  • Dwight M.

    We've just returned from our annual week at the Grand Wailea (7/18-7/26) and it was another good (not great this time) experience. Here is my update: The place is as magnificent as ever, but the upkeep seemed a click down from last year. There were more instances of litter and unkept public spaces, dirty elevators, etc. than last year, and there were several service glitches as well. The valet parking staff was especially, shall we say, less than stellar, one night keeping us standing about 10 min while they searched for our car. Maybe due to the busy season. As for Spa Grande, remains spectacular, incomparable, a 10+, and the Terme hydrotherapy area the same. The massages and treatments are outstanding. However, the gym/workout area upstairs (cardio equip and weight machines) seemed in need of some overhaul this year. The equipment is getting a bit old and the attention to detail (refreshments being filled with cups available, cleanliness of equipment in general) wasn't as good as in years past. Overall though, the gym/workout area is still very good, including the downstairs fully-equiped free-weight area. As for the food, this was the biggest negative change from last year. The food is back to it's mediocre previous-self and the drinks are good and strong one minute, week as lemonade the next (inconsistent). At one point, I ordered a Mai Tai at the Volcano Bar that was so tart and sour, I had to return it. As you can imagine, I got quite the attitude from the old-dude bartender, who sloshed a new one together that was almost as bad as the first. This guy should get a new job if he's bored. Bistro Molokini was just so-so. For example, the food was room-temp at best consistently (we ate there several times). The one highlight was the local pork tenderloin special one night...very yummy. And everyone LOVES the onion rings, available at lunch but sometimes, by request, at dinner. Last year, we had great experiences at Humu (described in other review)...this time, it was AWFUL, terrible and a total rip-off. Wow, so sad for such a beautiful restaurant. For example, one entree consisted of four "day-boat" scallops, so small they could have passed for pencil erasers (that is barely an exaggeration). And if they were "day-boat" (caught that same day), I'll eat my sandals. No way. All that for only $32. Basically, everything we had (starters, entrees, even the wine list is poor and a rip-off with markups of like 400%...) was awful, maybe two-star quality at best. Only the dessert (the Hula Pie type dish that we have every year) was great. And the great Sashimi entree added last year is no longer on the menu. The waiter seemed truly embarrassed to work there; the chef should be. For breakfast, the Grand Dining Room buffet was, again, outstanding and a treat...and great service too. Re: Beach and activities, etc... The weather was a little (a LOT) different this time in Maui. Hot and no trade winds due to unusual weather patterns, etc. The ocean was also much less clear than is the norm and visibility was poor. Therefore, we didn't dive (see other review), though did enjoy the Kai Kanani morning snorkeling trips to Molokini and Turtle Town (even given the limited visibility)... Again, they do a great job and we recommend them! Finally, restaurants that we visited (not at the Grand) that get solid thumbs up included Monkey Pod, Pita Paradise, Mama's (of course, a MUST!) and Koiso (WOW, what a TREAT! Best authentic sushi experience east of Japan. Hiro-san is a master!). We also made a trip up to Kapalua one evening. We started with a drink at the Ritz for what may be the best hand-made Margarita on the Rocks (at the Lobby Bar) I've ever had (and I've had a few). Afterward, we had dinner at The Plantation House but The Plantation House has changed chefs, owners, everything and, though still a beautiful spot, not as good as it once was, based on our single experience. The fish was good, but overcooked and dry...a basic no-no... Excellent service though. These are just a few notes from our trip. The things that didn't change are the fact that the Grand Wailea remains a stunningly beautiful resort, the staff is, for the most part, exceedingly friendly, helpful, and accommodating, and we still recommend it. But, sadly, for reasons outlined above, we had to dock em a star...hopefully better next time.

    (4)

  • Josie W.

    Best hotel in Maui hands down! There might be nicer and more updated hotels but nothing can beat the real Hawaiian experience which you will get here. There are stunning water falls every where at this resort and the hotel is all open so you never feel like you're inside. The prices here are insanely pricey so be careful what you buy at this resort! I recommend waking up the street to the shopping center and buy everything from there. You will save a lot more money for extra activities!!! The only thing I was disappointed about was the construct at the adult pool... But hopefully next time I return it will be construction free!!!

    (5)

  • John M.

    My family and I loved every minute of our stay here. Beautiful facilities, great service, awesome views, excellent beach, and delicious food. Noreen who checked us in the front desk was especially wonderful and got our stay off to a great start. I used points for our stay here, so I can not address the affordability/value, but every other aspect was first rate. I highly recommend it.

    (5)

  • H D.

    The only reason I'm giving this place two stars is because I'm picky and if you pay $600-$800 a night for a room you expect more. Before you go any further, take a good look at your bank account, because after visiting Maui for 11 days it will look much lower. The Grand Wailea property is absolutely gorgeous: views, location and pools are 5 Starts. It is great for kids, there is a reason why they have a baby beach and slides. Really the property at one time was probably one of the best. Where it goes down hill is in the rooms. They are very dated and frankly I think at this level, it's not clean enough for me. The coffee machine was nasty, the ice bucket and old water in it, and the paint was peeling in the bath area. The glass had hard water/soap stains and just frankly looked like they didn't pay attention to detail. Advice is to prepare to spend another few grand in bar/food etc... everything on the property and in this area is on the expensive side. They have valet only parking, so also bring tip money.

    (2)

  • Dani T.

    We were told to contact a manager if we decided to give them another try. I felt a year was enough time, maybe things were different. I called and the manager no longer worked there so I got the guest relations manager on duty. He was so rude. He immediately seemed on the defensive, not at all like the other guy. He was clearly not interested in hearing our issues and actually told us that we should go somewhere else because nothing has changed, in fact he said "it is worse". Who says that? A good manager at least tries to help you have a different experience. We weren't even asking him to give us a discount on the room which is what the guy offered us before. We just wanted help getting Kamaina rates and a more handicapped friendly room. But yeah, he just wanted us to go somewhere else. So we did. 4 Seasons here we come.

    (1)

  • Cathy V.

    This was my second time at the Grand Wailea. I`ve never had a bad experience there and I`ve stayed for 8 days total first time+second time. The room service is excellent and they don`t just make your bed. They service your room 2-3 times a day and they make sure to restock the products, towels, and clean the tub/shower. At night before bedtime, they make your bed and leave a sweet note and flower on the bed. They also play some soft music on the radio and set the mood for you. ;) Although the drinks are a little pricey, one drink in the pinapple/tiki really does get you drunk the whole evening. My boyfriend and I got the mai tai and I swear, there were 4+ shots in there... All I tasted was alcohol, which is good. If I`m paying $20+ for a drink, I want it to do its job. I think my favorite part about the Grand Wailea is the breakfast in the ballroom 3rd floor. It`s $25-30/person but the food is sooooo good! They have possibly every breakfast item you can think of. Crispy bacon, fried rice, sausage, bagel, lox (smoked salmon), yogurt, cereal, fruit, biscuit, gravy, etc... They even have a chef there who makes you personalized omelettes! I would recommend staying at the Grand Wailea if you have extra cash to spend. It can get a little pricey but definitely worth it. Even if you don`t stay at the Grand Wailea, you should have breakfast in the ballroom.

    (4)

  • ryan c.

    This is an absolutely stunning resort. The pictures you see on their website don't do it justice. My fiance and I stayed here for 8 days and we left feeling like we didn't fully experience everything the resort has to offer. There's so much to do it's really incredible. My fiance and I visited a few other beaches around the island and we came to the conclusion that the beach in Wailea is the best without a doubt. It's perfect for swimming and hanging out. You can rent kayaks to take out on the ocean if you'd like or just hang out on a complimentary lounge chair and umbrella that the resort offers. The staff is extremely friendly and very accommodating. I surprised my fiancé with a cabana dinner offered by bistro molokini. To elaborate on the "very accommodating" part of my review, bistro molokini just happened to be closed for dinner when I was there but opened up just for us! A cabana dinner on the water is truly an experience that you would never forget. We also ate at the Humu restaurant for dinner and that was an incredible experience as well. The restaurant itself sits on top of a fish pond so and ambiance is really remarkable. We stayed in a deluxe ocean room which was absolutely amazing. The views we had were breathtaking. We could see the sunset every night from out room if we wanted to. It was extremely clean and everything was top of the line. Not to mention the bed was probably the most comfortable bed we've ever slept on! I would suggest walking around the resort a few times during the day and at night to take in the sites and smells of this resort. If you've ever been inside a florist before and smelled the fresh flowers there, that's pretty much the entire resort. On one of the last days there my Fiance and I got duo massages at their world class spa. I've been to some spas before but this one knocked me off my feet. We received a full body complimentary ex-foliating scrub and we had access to use the facilities there as well prior to our massages. I'm not sure about the women's side but the men's side has a Roman, Japanese, and Hawaiian style relaxation pools in the spa. Each area is surrounded by lush greens and a serene atmosphere that puts you in a completely different world. You HAVE to stop here for a service while staying at the resort. The spa has been rated as one of the top 10 spas in the U.S. by Travel and Leisure magazine. There's a shopping area about 5 minute's walking distance away from the resort as well. I highly recommend this place to future travelers looking for a once-in-a-lifetime experience. Go all out here!

    (5)

  • Julie K.

    A friend was getting married here so we went to check it out and it's the most beautiful resort I've ever seen. Check out the pool, my gosh.

    (5)

  • M J.

    Pool is very big. Has world's only water elevator. Also has slides and winding river-lagoon like pool. Room, lobby, restaurants all clean and beautifully designed.

    (4)

  • Shane T.

    We spent 4 nights at the Grand Wailea in May 2011 and found it to be a very enjoyable experience with just a few shortcomings. Overall a delightful, open air large hotel designed to best accommodate corporate or convention gatherings. The pools are amazing, on-site car rental extremely convenient, and every room has a view of the ocean. It was especially wonderful having a balcony to sit outside. I most enjoyed my private scuba diving session right off the beach. The spa was also quite delightful. Cautions: 1. food service is average (which can be expected at such an enormous hotel, but not worthy of 5 stars) 2. The pools were extremely crowded and difficult to find a chair (reminiscent of a Carnival cruise) 3. The front desk seemed a bit disjointed in locating a package that had been left for me. Took about 30 minutes checking with various departments and finally had to just call back in the morning.

    (4)

  • Misi P.

    I know that I am not a resort girl. I don't like the idea of being tucked away someplace, unable to escape. I want to get out on the town, preferably by foot, to see and experience a place. With that said, the Grand Wailea, is beautifully constructed, but gave me a very off sense of Hawaii, i didn't go to the spa, so I can't speak to that, but being oceanside was wonderful. The amenities were nice, but I honestly thought the Four Seasons and the Fairmont were far prettier hotels. The food at the Grand Wailea left something to be desired. I was expecting much better fish selections being right next to the ocean and all...

    (3)

  • Raleigh C.

    Had family in town staying at the Wailea so we used their room info to get some bracelets to check out the amazing pool. And amazing it was, water slides, poolside dining, and all the amenities. It made for an excellent day. Maybe when I'm 40 I'll have the money to actually stay here. I'll be sure to sneak back into this place whenever friends/family or a random name and room number comes my way. Oh and for those who do not like the pool because of the kids, what do you expect, its the real only fun place for kids to play in a water park at the island. If you want a pool to lounge by with a quieter crowd, hit any other resort, but don't expect this pool to not have lots of kids having the time of their life here. I do realize i'm giving the entire hotel 5 stars for just a review on the pool, but oh well, i'm sure its a great place all around

    (5)

  • Monique R.

    This is the most fantastic resort for families we've ever stayed at. We just spent 3 weeks at the Grand Wailea and we were still sad to leave! The front desk staff are very attentive, valet and bellman are personable and concierge were on par with their suggestions on where to eat etc. Our children LOVED this pool and water slides were a huge hit. The beachfront is incredible, snorkeling on either side and sandy on the stretch right in front of the hotel. The spa is one of my favorites anywhere in the world. There is a terme (water circuit) in the spa which is complementary for an hour before any treatment. There are 5 colored salt pools, a cold plunge, hot tubs and special spraying showers and my favorite the japanese shower where you sit on a stool and the water pours down from the ceiling and relieves any tension in your head or neck. They also have a steam shower and dry sauna as a part of this pre- spa treatment delight. The massages were fantastic here! The resort has several very good restaurants also. Our favorite was Humuhumunukunukuapua'a which seres a variety of fresh fish, vegetarian options also and great drinks. The rooms are spacious, huge soaking tubs with attached glass enclosed showers, incredible ocean views from the ocean view category and this time we stayed in the Napua Towers which sounds expensive but is actually completely worth it. Napua tower is gated separately from the rest of the hotel, it includes a continental breakfast which is more than just that, there is fresh fruit, cereal, bagels, toast, pastries and usually 2 hot items such as french toast, waffles, pancakes, blintzes, strudel, ham and cheese croissant etc., fresh juices, muffins, granola, coffee, tea, etc., at around 2:30 they have a fresh cookie reception with iced tea and lemon water and at 5-6:30 they have cocktail hour which is an unlimited free bar, huge cheese tray, fresh fruit, chips and salsa, baguette, hummus and also a hot item such as crab cakes, chicken skewers, etc. Napua also has it's own private concierge. I would DEFINITELY recommend staying in those towers again next time. I didn't think it would be worth the extra money but it definitely was! Also, the Camp Grande kids camp was fantastic, fun and our children were begging to go back! We can't wait to come back!!

    (5)

  • Tom A.

    Came here for one of my best friends weddings and this is where we spent most of our time in the sun. This is a great place for a wedding and the rooms here are five star. This is the only island on Hawaii that I have been to however our beach spot at this hotel was great. I have no comparison however against the rest of Hawaii. Make sure to check out the pool areas and chill inside the grotto where you can order drinks without leaving the pool! A fun memorable weekend for sure.

    (5)

  • Ben L.

    My expectations of the Grand Wailea were met and exceeded. From the front desk to the restaurant service, their team members were all friendly and able to proactively meet my needs. The room we stayed in was spacious and beautiful--the shower had four shower heads and a tub. We stayed on the 9th floor in a corner ocean view room and had a view of the sunset everyday from our balcony/bedroom window. Just amazing. It is a little pricey, but the Resort has every amenity for any age group. They have separate pools for adults and children, in addition to a private access beach. We hung out at the pool every day except for when we drove to Hana and the pool service was very consistent despite it being busy. The food options are plentiful and ranged between a quick snack to a full meal. All in all, the stay was worth every penny. I can't wait to go again next year.

    (5)

  • O. G.

    "Brokedown Palace" best describes this place to me. I think the glory days for the GW are long gone. It's still on a beautiful beach and the pool is nice if you don't mind 5000 screaming kids like Disneyworld. During our December visit there must have been some sort of Fred Durst family convention going on LOL I swear, every guy there had a backwards baseball cap, a goatee or soul patch (!) and had tons of kids in tow. The whole grounds, pool area and all the patios (especially on the ground floor) looked like they had been hit with a tidal wave of inflatable toys, boogie boards, towels, food, soda bottles and trash. I have nothing against kids, but this place markets itself as a high-end luxury property but in reality it is more like a huge 3 1/2 star Disney hotel aging in a beautiful location. Did I mention most of the Durst clones were sloppy drunk at the pool by 1PM? A true Durster wouldn't even get up until 1PM. Amateurs ;) Melissa C's review about conventioners and "less classy crowd" was spot on. Wish I had paid more attention to it before :) They should lower their prices and lower their guests expectations. If you are looking for a deal, the prices at GW are still very high and there are many other beachfront hotels that are less expensive and will probably offer the same experience for less $. If you are looking for a romantic luxury trip of a lifetime and you want a true 5 star experience, you will be much happier at the Four Seasons next door or the Ritz in Kapalua. Both are a thousand times nicer than GW.

    (2)

  • Aaron W.

    When booking our trip, it was between this place and Four Seasons. Adam Sandler's movie "Just Go With It" helped us make that decision because it looked like a fun and beautiful resort. The service is good, not stifling or pretentious. The grounds are very pretty but could use a bit more exotic, verdant, lush, hidden areas to stroll around and discover. The pools are top notch. An adult pool, lazy river, water slides, water rides, swim up bar, you name it, they have a pool for it. Great access to Wailea Beach (and its impenetrable fortress of Grand Wailea beach chairs) The place is well taken care of, mostly. I did notice that certain parts of the resort needed a serious paint job and baseboard repairs. Just a tad sloppier for those with an eye for that kind of thing. The biggest knock is the mandatory $30 per day valet parking ON TOP of the resort fee of $20. I come to Hawaii a lot. I have stayed at just about every major, high end resort. The average $25 resort charge usually does it with a small valet charge, with an option to self park so that we can come and go as often as we please without the hassle of calling down a car, the potential wait during peak times, constant tipping. This isn't a cheapo talking, I don't mind tipping. I don't mind valet parking (especially that first night or if I have a car full of goodies to unload) I just want to choose. So, all in all, good resort, great location. Just tidy up the aesthetic details a bit and offer some sort of self-park available only to registered guests so that it doesn't overfill which is the problem that lead to mandatory valet to begin with.

    (3)

  • Madelynn K.

    The grounds are beautiful and so are the rooms. We were lucky enough to stay here for a few days while we were in Maui and this is one of the best resorts I've been to. We literally went swimming everyday here. Great for kids! They loved the pool, lazy river, the water slides and the water elevator, the only one of its kind in the world. I also took advantage of the free scuba school which had its own dedicated scuba pool. Instructors were super nice and I even mustered up enough courage to actually go with them scuba diving right out on Wailea Beach (for a $99 fee of course). It was well worth it. If you're on the fence about it, try this free school if you're there. Why not? The beach was easily accessible and so well groomed. The best beach in Maui, in my opinion. The sand felt almost like fine confectioners sugar. The staff was polite and helpful, especially when I was searching for local digs and eateries. They hit it right on every single time. Free water and juice at the lobby every day. Just don't buy milk here. It cost me $5 for a glass. I know, crazy, right?

    (5)

  • Ray S.

    Had the worse experience. The management has failed this place colossally. I too got married here and find this hotel to be mismanaged from the top operations manager( Mr. Kai). The service is horrendous, the answer to every request is a no. All my guests stated that they hated the service and I think the only grace this hotel has is it's location and pool. As long as you don't talk to the front desk to check in or you don't ask to be served, you may bypass the real horrible service that they may throw your way.

    (1)

  • Sunny B.

    Amazing resort w the beach at walking distance. But if ur a baller on a budget, this isn't the place for you. Breakfast, lunch, dinner, drinks, snacks can cost up to $300 per day! Customer service is good too. Don't really need a car, but if you do Budget is on the resort. We drove 1 day out of the 7 days we were there, Starbucks & fast food is near by. Definitely would go again.

    (4)

  • Greta M.

    *I corrected this review thanks to another Yelp reviewer--the Grand Wailea is a 4-star, not a 5-star hotel like I thought. Within the AAA 4-star context, though, my Yelp one-star rating still stands. My review is now more factually correct. Thanks for your feedback, Bryan--I appreciate it.* What. The. Bloody. Hell. According to its website, Grand Wailea is an "AAA Four Diamond Award" hotel that earned this distinction for 11 years. They also earned a laundry list of other honors from Condé Nast Traveler, and Travel + Leisure, among others. So what's going on with these organizations' rating systems? Hmm? I completely agree with "Say N.": This resort should be called "OVER-RATED WAILEA." I've stayed at 4- & 5-star hotels in about 10 countries that have earned similar laundry lists of distinctions. I have a good grasp on what constitutes great service and, based on my experience, I can say confidently that Grand Wailea is much better categorized as a 2- or 3-diamond hotel. Reviewer "O.G." nailed it: "They should lower their prices and lower their guests' expectations." Also, I'm a Gold Hilton Honors member. So-allegedly-there is an even higher caliber of service for those who are part of the Gold HH Club. Not so much. To give you a flavor for the type of service one can expect at the "Grand" Wailea, a Waldorf Astoria Resort, here's a sampling of my experiences during my four-day stay in May: (1) OVERLY, THOROUGHLY CROWDED. Even though there are hundreds of chaise lounge chairs throughout the pool areas, my sister and I could only claim unoccupied chairs on a grassy knoll at 10:30 in the morning. At lunch, we left our towels and personal effects on the chairs to save them (a common practice), took 45 minutes to eat and when we returned, our chairs had been stolen. A kind woman nearby said, "I tried to tell the people who took them that both of you were coming back, but they took them anyway." That's Klass with a capital K, folks. The GW was Disney World. During the holidays. During an "everything must go" sale. Seriously. (2) FLAGSTONE TILES?!? WTF?? ALL of the pool areas are tiled in flagstone which heats up to temperatures exceeding that of hot coals. Word to the wise: Do not remove your flip-flops when walking around the pool. You'll burn the hell out of your feet. Like I did. (3) RESTAURANTS - YOU'RE MISSING NOTHING. GW is known for two restaurants: Humuhumunukunukuapua'a and Bistro Molokini. Skip them in deference to MANY other great restaurants on Maui. (Best: Mama's Fish House.) We had an 8:30 reservation at "Humuhumu,"and they made us wait 15 minutes for a table even though there were dozens of unoccupied tables (the restaurant closes at 9:00). I ordered medium rare steak, they served it well done. My sister's fish was dry. The dessert was a frozen chunk of cake that was so hard I couldn't even cut it with a knife. Bistro Molokini: awesome servers, highly forgettable food. (4) SPA - SITE OF A COLD FRONT. When I checked into the hotel, I was told my Hilton Honors status would gain me and my sister access to the Termé Hydrotherapy Circuit FOR NO CHARGE. The next morning, we approached the spa's front desk, explaining our interest in the "free" Termé experience. The spa attendant looked at me as if I had grown a second head. With dismissive coolness, she said, "NO ONE is allowed access to the Termé for free - not even PLATINUM Hilton Honors members." Well la-de-freakin'-da. So the woman called the hotel's front desk and laughed in a "you won't believe this sh*t" sort of way as she explained that "a guest was told she could experience the Termé FOR FREE." The whole experience was embarrassing and ugly. The front desk acknowledged that they gave me incorrect information the day before, and did nothing to rectify it. Admission to the Termé is a mere $55--10% of what I paid each night to stay there--but didn't swallow that cost even though they made a mistake. (5) HOSPITALITY SUITE - USED, TO SATISFY ALL LOVERS OF FILTH. GW offered a 2:00 PM check-out, and because of my HH status, I got a hospitality suite at 5:00 so that we could shower before the long flight home. The room was gross. There was no housekeeping prior to our arrival, so the bed was well used (perhaps honeymooners going for one last romp), used towels all over the bathroom floor, used soap in the shower... etc. GROSS. Expected of a Motel 6, not a member of Condé Nast Traveler's Gold List. (6) GET READY FOR NICKLE AND DIMING. At every turn, the GW finds ways to get money from you. Example: You want a nice float down the Lazy River? No problem. Just be prepared to buy inner tubes. By the time you check out, the room rate will feel like chump change. Don't stay at this hotel unless you like to use hundred-dollar bills as toilet paper. The hotel is beautiful, the view is amazing, and the location is the best. But when you focus on the value you're receiving for the money you're spending, that value simply isn't at GW.

    (1)

  • Ali Z.

    This hotel is amazing! Especially if you are a Hilton HHonors Diamond member. Got a room on the top floor (9th floor) of the Haleakala wing, which had direct ocean views across the amazing grassy areas and pools below. We had a lanai outside our room, which was great to sit and listen to the waves. The only thing that I didn't like was that HHonors Diamond members do not get breakfast or any other amenity here. They have a club lounge area with breakfast called the Napua Towers, but those are off limits unless you pay. Other than that, they have the usual breakfast restaurants, but all of them weren't rated that high on Yelp or TripAdvisor and for the price, it wasn't worth it. The Grand Spa here is amazing as well. If you are looking for a good deal. Check the Wailea magazine inside the rooms for an offer for a couples massage and lunch for a discounted price. As an HHonors member, I was offered 20% off and 2500 HHonors points, which ended up being the same price as the discounted offer in the magazine. Do NOT pay full price! Pools are amazing. World's only water elevator. Did not have to wait for pool chairs, although my stay was 2nd week of January. Free apples and water and ice tea all the time in the lobby for anyone.

    (5)

  • Brandon K.

    On the island of Maui, this is the hotel of all hotels. The Grand Wailea caters to every demographic. They're situated in the ritzy area of Wailea. Keep in mind though, with ritz comes price. We booked a partial oceanview room with 2 queen beds. Let's begin with the goods. The Grand Wailea's property is colossal. It's so big you'll easily get lost, even with the directional signs and hundreds of employees who'll give you directions, but with that you'll always make a walk an adventure. There's a ton of artwork scattered throughout the property and three time as many beautiful botanicals. It's a picture takers dream. The pool at the Grand is by far one of the best in the nation. It's a combination of 7 pools connected by 3 small slides, 2 big slides, a white water rapids area, and a lazy river. It also has a tarzan swing and the worlds only(?) water elevator. You can easily spend a few days doing nothing but enjoying the pool. There's also a separate adults only pool, which we didn't use but I'm sure it's nice. There's an awesome poolside bar that was always in effect. They had some of the best mixed drinks and smoothies. They also have an impressively well equipped gym; lots of free weights and machines. The rooms were pretty spacious and really comfortable. I loved their beds so much I even asked engineering where they get their beds and their linens from; I'd love to have that set up in my own room. The housekeepers were always great and left the room looking brand new. Though I didn't get the chance to enjoy it, Spa Grande is second to none. My girlfriend had gone there a few times and I could definitely see just how reinvigorated she felt. That's a definite must do. Now the not so goods. You pay for EVERYTHING. And EVERYTHING is super expensive. One day for breakfast, we chose to get 2 plates of portuguese sausage, eggs, and rice, and 2 sodas. That alone cost over $20. For a plate of nachos at the volcano cafe is $13. No matter where you have dinner on property it'll cost you a pretty penny. We decided to go to their flagship restaurant Humuhumu. My girlfriend and I shared an appetizer, had our entrees and drank nothing but water and soda, and it ended up running us almost $125. I mean, the food was great but I've had similar food for a lot less, but we were fine. We would have eaten out a bit more had parking been a bit more accommodating. One day, as I was taking an-oh-so long journey from the pool to the room, I noticed that there's an indoor basketball court. I had already brought my ball to the hotel (I'm from Maui so it's always with me). As I was ready to shoot around, one of the employees told me it's $20 for a half hour or $35 for a full hour. Even with my own basketball!! Are you kidding me?!?! The parking here is also a problem. The parking is extremely limited. I'm sure their reasoning is so you can valet your car and incur the valeting fee. Which brings me to my biggest gripe, no matter what room category you stay in or how much you're paying, you're also going to get the mandatory $25/day hotel charge which I think is absolutely bogus. The Grand Wailea is an absolutely beautiful resort. If you're willing to break the bank or are simply financially well off, I'd definitely stay elsewhere. But still make a reservation at Spa Grande.

    (3)

  • Barney F.

    Wow..the Grand Wailea. Vacation. Awesome pools. Awesome hotel. But what happen to the service? Where did all the people come from? The Grand Wailea owns property across the street, so those guests uses the pool facilities too. I don't mind rubbing elbows with the good looking woman next to me while we're soaking some sun, but when it's a big burley guy whose hairy arms are rubbing against mine, it's a different story. The chaise lounges are flush next to each other since there are so many people there, especially kids. Oh yeah, I have a kid so I couldn't enjoy the nice 'Adults only' hibiscus pool. Darn. The evening turn down service is a nice touch. The facilities are top notch. Rooms are bigger than your average hotel room. I don't like the $25 daily resort fee, but it does include wifi, self-parking, workout usage, local calls. This was our fifth time staying here, so they must be doing something right. We just weren't too happy with the check in process nor were we too happy with the room's condition. It seemed a little run down, but it had a great oceanview. The self park garage could also use some cleaning up as well. Otherwise a great facility with the water elevator and water slides. Not nearly as good as the Atlantis Hotel in the Bahamas though.

    (4)

  • Jennifer Y.

    I have been staying at this hotel for over 10 years. I agree that it was as good as it gets over 10 years ago however it's still pretty damn good! Over the years it has taken a few hits in the aging process which are very slight and they are currently renovating. If you want an adult first rate hotel all the way stay at the Four Seasons next door. This is the second best to that because it is designed more for families who seek a premium hotel. With that in mind, it's perfect! The waterfall pools with water slides will entertain your children so you can relax! They have a mini beach that is connected to the pool for small children and babies. If you want to avoid families then stay at the Four Seasons. I repeat this because children and families can be annoying if your single. They have an adult only pool but still.... It's family central here! One of my only complaints this trip was that the pool seemed kinda dirty. I am used to this hotel being close to perfect in every way so that was disappointing. I elected to swim the ocean right in front instead! I can be picky and so keep that in mind. But I think I am fair and honest. The grounds are so breathtaking and they incorporate artwork throughout. The staff is warm, friendly and genuine. The morning breakfasts in the main dining room are a treat! It's a full buffet that is high quality. The spa is one of my all time favorites. They have these wonderful dipping pools, it's all first rate. Many people will come just for the spa! One last thing, you can ask for a FREE room upgrade and if it's not high season they will usually accommodate however they don't usually volunteer this. You have to ask! This hotel usually says yes to most reasonable requests. And my other complaint besides the pool is that my mattress was kinda soft. But the linens and bedding are great! So there ya go!

    (4)

  • Greg C.

    Stayed here again last week and everything was spot on like our last trip except for one thing....it's the middle of December and there was hardly anyone there! Most of all, the pool was really empty and there were no lines for the water slides and you could get a lawn chair anywhere you wanted unlike our trip in the summer. Mele Kalikimaka to me! If you can go in the off-season, it's recommended! HOWEVER, one of the locals said that the hotel is not doing very well financially and may be on the verge of closing?? Please say it ain't so!!

    (5)

  • Chad Y.

    I rarely give five star reviews, but the Grand Wailea is warranted. Phenomonal rooms, spectacular views, amazing grounds, and the biggest plus: a fantastic staff. The rooms are somewhat larger sized and beautifully appointed. You get your standard layout that one would expect of a hotel, however the appointments are simply beautiful. The views are gorgeous, especially if you are able to get an oceanfront deluxe room. The mountain view rooms are also quite lovely. The grounds are beautifully landscaped with native flora and fauna and make for very pleasant walks. Additionally there are amazing pieces of art all over the public areas. The pool is fantastic, especially if you have a group or if you have children in your party. There is also the hibiscus pool if you want to have a more quiet/relaxing environment. The staff is simply perfect. From check in to check out, I have yet to find a single fault in any of the members of the staff I came into contact with. The front desk staff was pleasant and efficient, the housekeeping staff were helpful and always made sure my room was to my liking, the bell staff were extremely helpful, and the room service staff didn't seem to forget anything and had all the condiments one might expect. Perfect by all accounts and if you want the perfect hotel on Maui, the Grand Wailea is it. I still don't know why I left the property to see the sights!

    (5)

  • Tara S.

    I will never stay at this resort again. Some reasons: 1. Servers act as tho they don't wanna be here. 2.The male breakfast servers stare. 3. The Molokini Bar stops serving on beach n pool at 4pm. Sunsets anyone? And when I did order an iced tea while poolside, it took 45 mins to get it, and it was NOT busy. 4. Lots of kids. 5. Don't get the breakfast package...the dailly buffet is awful....easily the worst on the island. 6. No shuttle service to golf course.

    (2)

  • Ramin B.

    They charge like a 5 star resort, but deliver like a 3 star. Unfriendly front desk staff. Dirty carpet and mold in bathroom.

    (3)

  • Cappi I.

    There is not much more I can say about "The Grand" other than FIVE STARS. When you arrive, women are greeted with an orchid lei, and men receive a ti leaf lei. Bellmen immediately come to your car to help you with yor baggage. If you are a guest, valet is $20/day (charged to your room), or you can self park using your room key for free. If you are visiting, you'll have to pay for the valet service. Walking inside is as grandiose and spectacular as you can ever imagine. Head to the right and you'll see the check in desk. There is complimentary guava juice, lemon water, and iced tea waiting to you while you wait in line. Once you check in, a bellman is summoned to the desk to pick up your bags and take them to your room. The room? Immaculate. Flat screen TVs in HD, HBO included. Our room overlooked the pool area.. very cool. The hotel lobby is on the 4th floor, with the rooms heading down the hill on floors 3, 2, and 1. On the 1st floor, the lanai (patio) area opens up to the ground floor, which can be good if you have kids, who want easy access to the (fantastic) pool area. But if you want privacy, ask for a higher level so you dont have the pool noise creeping into your room. THE POOL. Ah yes the pool. Quite easily the signature of the Grand. It is a kid's dream. There are slides everywhere. You can slide froom pool to pool, all the way down to the bottom. You can float around and let the current take you to the next pool. One pool even takes a picture (which you can buy) at the bottom of the slide. There is a water elevator, which will take you to the top of the slide. There is a "tarzan" swinging rope, which kids love. Lifeguards are stationed at every slide, and kids are well-looked-after. For the adults, there is an adult pool, complete with a swim up bar and jacuzzi. Be sure to get to the pool early (esp on a weekend) cause people will throw their towel on the chair fast! You have to reserve your pool chair early! Be sure to check in and get yourself a band around your wrist, so the pool staff knows you're a guest staying in the hotel. Otherwise, they won't let you in the pool. For those of you who dont like the pool, the beach is right across the walkway. You can rent stand up paddleboards, boogie boards, snorkel equipment, and anything else you want. Cabanas are available at the pool and the beach for a charge. From what I hear, they will bring you fruit platters, drinks, ice cream, and spray your face with Evian. Check the prices because I think its expensive. Food. The Grand Cafe. Sunday breakfast is about $30/breakfast entree. I was gonna get an omlette, which was $27, but the buffet was $32. Just spring for the buffet. You can get an omlette at the buffet bar anyway, plus you can sample anything and everything. You will certainly not be disappointed with the selection of food! We were there during Father's Day and they had a father's day sunday brunch, which I hear was about $60 for the buffet. We just had the regular breakfast buffet, and it was still amazing. There are places all over this resort where you can sit and chill out and have a drink. The atmosphere is amazing. Families will love this place.. correction, kids will love thie place. The spa... I've been there before (not on this trip) but it is AMAZING. You will not regret it! For the exercise enthusiasts, there is a jogging trail along the entire resort, that stretches through all of Wailea. You can go jogging along the path, and you will look at the Maui mountain, Lanai, and Molokini islands... all at the same time. What a place. You will love it here.

    (5)

  • Trang H.

    Grand Wailea is an absolutely gorgeous resort with expansive grounds, lush gardens, numerous waterfalls, fountains, koi ponds, and pools. It also happens to share the number one beach in Maui, Wailea Beach, with the Four Seasons next door. From the moment you arrive, you will be impressed. Once you step out of your car, you'll be warmly greeted with a lei and led to the check in desk where there's complimentary guava juice and ice water. There's complimentary green tea and water at the gym also. The resort boasts a lazy river, the world's only water elevator, a swim up bar, at least three hot tubs, a number of pools attached by small slides, and two huge speed slides. In addition, Grand Wailea is also home to Spa Grande, one of the most impressive (and most expensive) spas in Hawaii. The rooms are clean and decent, and most have at least a partial ocean view. However, the age of the resort does show, especially in the bathroom where there's a bit of grout between the tiles. Don't let this small detail deter you from staying here; it truly is a first class resort. My biggest gripes with Grand Wailea are its overpriced, lackluster restaurants and the mandatory $30/night valet parking. To me, it's necessary to rent a car to truly experience Maui, so it feels like they're underhandedly charging you more on top of your room charge. Tips: If you're planning on drinking a bit at the resort, grab one of the tiki/pineapple cups for $22.00. They are 22oz vs your standard 16oz plastic cup. Refills cost as much as a 16oz cup ($15) so you get more drink for your buck plus you get a cute souvenir cup to bring home. Come in early to mid May so you can avoid the crazy Summer rush while still enjoying gorgeous weather and low off season prices. No line at the slides and you don't need to fight for pool chairs. Wee! Wear your swimsuit if you're going to dine outside of Bistro Molokini. You can jump in the hot tub of the adult pool while you wait for your food. Double wee! Go to Spa Grande and take advantage of the Hawaiian Airlines Hana Hou magazine deal. $298 gets you an hour of the terme baths, a mango honey scrub, a 50 minute couples massage, and two $25 certificates to Bistro Molokini. Triple wee! Edit: If you're looking to avoid children, I don't advise booking another hotel. I guarantee you that you will run into families wherever you're staying. Luckily, Grand Wailea offers an adult pool for anyone 18+.

    (4)

  • Phuong H.

    Three stars for their one of a kind water elevator and awesome pools. Other than that, I would never want to stay here again. The grounds are nice but the rooms are horrendous, it's like you're staying in a rundown motel. Kids are always running around and screaming. Maybe it was because we came around Thanksgiving so there were so many families but we didn't have a good experience staying here.

    (3)

  • Jeff Y.

    Well, the joint is OK but pricey. The pools are cool but if you are expecting real water slides you will be disappointed. For the price point, I might rent a house through VRBO and go to the beach. Your space will be bigger and the property will likely be better maintained than the Grand Wailea. This hotel is getting a bit worn around the edges and in need of maintenance. Finally, do not spend the money on the Napua Tower Concierge Floor. The food is sub-standard and the service is worse.

    (2)

  • Leatha M.

    The Event Team was Amazing! I was planning a cocktail reception for approximately 100 people, only executives would be attending so I had to do this from a long distance. Not only did the do a great job, they exceeding our expectations! They were very helpful and we received compliments on how nice it turned out.

    (5)

  • Jack W.

    We stayed here in the beginning of July. The hotel is nice, but it is starting to show it's age. Our room had a decent view, but it was not the cleanest and could definitely using some sprucing up. There was actually graffiti scrawled on the bathroom door in our room. Not most appealing thing to see the F-Word every time you visit the bathroom. The biggest thing you need to be aware of is the Oklahoma land grab for pool seats and beach chairs that commences at 7AM every morning. The first morning we slept in, and strolled down to the pool at 9AM. Every pool seat was taken and there was no longer space available on the beach for chairs and umbrellas. The beach attendant did say that we "Could enjoy a chair on their lovely lawn." Seriously?! I did not fly to Maui to sit on a lawn without a view of the ocean. I could have stayed at home for that experience. The rest of the vacation I got down to the beach shack at 7AM to get seats. There was always a line by the time I got down there. Not ideal, but better than going without a place to sit.

    (3)

  • Kehau S.

    Honestly, we're from Hawaii (lived here our entire lives) and this is the best hotel in Hawaii (and we've stayed at many). It's in fact the best hotel we're ever stayed in anywhere (and we've been to Australia, New Zealand, Korea, China, Japan, London and France). The Waldorf Astoria New York is our second favorite hotel. The rooms are beautiful and comfortable. The staff is excellent. It's the greatest pool - our kids absolutely love coming here. The spa is amazing. The food is divine. It's a great place to stay. Is it expensive? Sure, but about the same as other luxury hotels. Is it worth it? Absolutely! Above all else, it's calm, private and relaxing. It's honestly one of our favorite places in the world We go every chance we get.

    (5)

  • Lori G.

    DO NOT GO TO THE LUAU!! What a horrible experience! This review is specifically about the luau. Okay, for starters the price is outrageous given what you get out if the whole experience. I went with my husband and two kids age 7 and 5 ( the 5 year old was free. So, for $110 per adult & $50 for one child, not to mention the $ you spend once you get in on the leis, the pictures they take of you which they graciously print & provide you in a folder frame, the arts & crafts to purchase, we walked out spending $500. And what do you get? Entertainment which for the first two hours is 5 minute intervals with 10-15 minutes of breaks in between. And the food? First of all, there is very little & if you have kids, then there's very few choices if your kids are not so adventurous. Now, I get it. It's a luau and traditional foods are the expectation but when there are many families with young children, some kid friendly options would be so easy to provide . And for the adults? Of course, the pork which is cold by the time you get it is cold, served alongside more cold chicken , beef and even better cold, chewy fish sticks. Yum!! And to top it off? A variety of jiggly wiggly gelatinous desserts that are nothing but sugar with little flavor. By the time you get to the actual entertainment after two hours, you're so done with the whole thing, you're just ready to leave. What a waste of $.

    (1)

  • Jen R.

    Great hotel. Service is good, very pretty lobby. Rooms could be a little more updated, but they were very nice still. A few different pool areas and the beach is right there.

    (4)

  • Howard K.

    5 star property with 3 star managment when full. Paying 1k a night for this: 1. 2 hour waiting list for beach chairs. It's not like they didn't know they would be full Xmas week! 2. Had to be on the waiting list for a roll away bed for my son...for 24 hours. 3. Beach chair by the pool? Good luck. Either stake one out at 7am, which I am unwilling to do. Or be obnoxious and just move someone's stuff and take their chair, which means you sit there for an hour, uncomfortably awaiting a confrontation. The hotel claims they clear off the chairs when unused for an hour, but that is untrue. 4. The air conditioning unit is either 65 degrees or off. You can set a temperature but that is just to placate guests. It doesn't actually work, as we were told when we asked for it to be fixed. 5. Room service wait: 70 minutes. The staff is quite adept at expressing sincere apologies; they obviously have a lot of practice. They are clearly instructed to offer nothing for anyone's inconvenience. I have stayed at the Four Seasons at capacity; they make sure they have the staff and amenities on hand to make you feel special. At the Grand Wailea, I feel like just another one of the cattle.

    (3)

  • DeLacey A.

    Loved loved loved this place!! It is totally a resort away from home. We stayed at a time share for almost a week before coming here and it totally put the time share to shame. I would say though with the time share you plan to be away from the hotel as much as possible, even though the pool was great and they had activities for the kids. With the Grand Wailea you plan to stay the whole time and not leave the resort. There are plenty of things for kids to do, the pool is absolutely amazing including the swim up elevator. The drinks are pricey so we just filled up a lot in our room if needed for refills. Finding a pool spot is totally hard to do and the cabanas are pricey too but totally worth it for a spot! We will definitely be back here someday soon!!

    (5)

  • Marcy R.

    Decaying run down place....see daylight around entire door....brown liquid oozing from bottom of fridge in a cabinet badly damaged by moisture or water....can hear EVERY neighbor...have 2 walk in rain 2 nearest on site restaurant where I had calamari that I now think is coming back up....stay elsewhere!!!

    (1)

  • Jim G.

    We had a great vacation of the Grand Wialea. The staff was very friendly, the food was great, the hotel rooms were amazing and the staff was very accommodating. Special thanks to Allison (Valet Supervisor), Stephanie (pool), Patty (Napua) for being particularly amazing! We will definitely be back soon.

    (5)

  • Julie S.

    This hotel is a heavenly splurge for a family of four with kids that can SWIM. Two people are included in the resort price. Each additional person cost $50 per day for a max of 4 people to access the pool facilities. More than 4 people cost $95 per day. I think the first floor ground rooms would offer families with kids easy access to the pool during the day starting at 7 am and jacuzzi in the evening till 10 pm. The top floors are wonderful as well for their million dollar views of Wailea Beach. I'd recommend getting a paper copy of the hotel's daily times from the Concierge and stopping by the fitness center to get their monthly activities brochure so you can keep on top of all their specials and daily events... and assorted happy hours times. The HH times are hard to keep up with because they're only for an hour :) Parking: $30 per night for hotel guests - Valet ONLY Complimentary: * Internet up to 2 MB per day in the rooms. Free internet around the hotel. * Access to the pools. Only water elevator in the world. The boyfriend and I enjoyed starting from the top pool and casually making our way down the various slides and into the lazy pool. It's not as "fun" as a water park but not as crowded as a water park :) Note: intertubes are not allowed down any slides. * Access to the Fitness Center * Beach Yoga at 7 am (again, check the fitness center for the latest schedule). What a lovely experience gazing at the ocean and focusing on your goals for the day :) * Hatha Yoga (Other fitness classes e.g. "Hip Hop Hula" at a $10 fee and sign-up at Spa Grande) * Mountain Bikes and Helmets from the Valet * Access to the Fitness Center * Beautiful art gallery to view. Pieces from Chihuly. * Free introductory scuba diving lessons (Daily: 10:30 am - 1:30 pm). There is an option to go into the ocean after the lessons for a fee. * 5:15 pm daily keiki fish feeding at the restaurant Humuhumunukunukupua'a. You can see the lobster in the water! 0.0 A few FEE activities I considered: * $30 breakfast buffet from 7 am - 10 am. Only reason we stayed away from the temptation of gluttony is that the conference my boyfriend attended offered hot breakfast from the hotel. Their egg sandwich, egg benedict, and mini-pantries were just the right portion. Oh, I could eat papaya sprinked with lime everyday and be satisfied :) * Maui Beach Club - $20 to borrow a boggie board, $40 per hour for a paddle board. OPENS AT 8 AM... My own fault that I assumed and planned my day thinking that they'd open at 7 am because they offered a more than $100 paddle boarding tour/lesson package at 7:15 am... I scheduled a spa appointment accordingly to getting a one-hour paddleboarding experience at 7 am. * If you're interested in any painting or photography classes ($65 fee), sign up QUICK. Spots for the photography class are limited to SIX. So if you're sure you want to do this, you might even want to sign up over the phone before coming to Maui :) P.S. Purchase the reusable pineapple drink container souvenir for a discounted price on any drink WITH double the volume. It's a win-win-WIN! :)

    (5)

  • Mina L.

    Gorgeous resort with so many photo opps. Perfect luxury hotel for families. Kids will love it and so will teenagers. For romantic getaways for couples, this could work as well, but I'd say go to the Four Seasons, which is right next door. But the pool at the Four Seasons is lame compared to the multiple pools here. But i must say, this resort is HUGE, so get ready to burn a lot of calories walking from the hotel rooms to the pools/restaurants. Tip: Even if you can't stay at this hotel, you must at least check out the spa at this hotel. It's simply amazing.. There are several massaging waterfalls that relieve all tension and stress in seconds.. Simply amazing!!!

    (5)

  • Samar N.

    WOW this resort is amazing! We were a bit apprehensive in paying the steep prcie tag to stay here as a lot of the reviews on trip advisor and on here had mentioned the resort going a bit down hill. We finally decided to give it a go for a part of our Maui trip because the pools looked great and being a 7 year old trapped in a 26 year olds body I could not resist hte appeal of 5 WATERSLIDES!! The resort grounds are beautiful and very well kept. Our valet/ bell boy when we arrived forgot to Liei (sp?) us and walk us in but we were okay. The sweet lady at hte front desk gave us our lei's and helped us get checked in. We booked throug hte American Express fine hotels program and if you can I would definitely recommend doign this becuase of the resort benefits. Our room was large, clean and had a nice ocean view from the bed and balcony. though the resort is large it doesnt feel overwhelmign and is pretty easy to navigate. The pools are ceneralyl located so you are not too far from any direciton. The pools are amazing! If you have kids this place is great for them to come and play, go on the waterslides, tarzan swing, lazy river, water elevator etc. If you do not have kids its a great place to remember how fun it was to be a kid but there is not soo many childern it is annoying or you feel like your at lego land. So that is a good thing. The Grotto bar (which I will review seperately) is also amazing! Great locaiton and drinks. Notes: we saw a few complaints on here and trip advisor that the chairs fill up easily on teh beach or pool. I am sure this is the case during peak times such as spring break or windter break. We went in May and had no issues. Also a few reviews mentioned self parking .They do not have self parking anymore you have to valet 30 dollars a day.

    (5)

  • LJ D.

    Being generous with three stars. Looks beautiful but the experience with the front desk does not make think this is going to be a good thing.

    (3)

  • Carisa A.

    Yes, it's expensive, but worth the price. Love this place. You are greeted with leis, by the nicest ladies! The bellmen are immediately ready to take your luggage, and your car. Valet is, I believe, 20 dollars a day. Not terrible. You can self park, as well, which I think is free. Not positive on that one, though. The lobby is gorgeous! Lobby is located on the fourth floor, with a beautiful view of ocean when you check in. There is delicious punch and water there for you to enjoy, as well. The rooms are nice, may need an update soon, though. Flat screen t.v.s. Beautiful bathroom. The restaurants are great, especially humuhumunukunukuapuaa. The restaurant is over the water, with fun views of the ocean. Great sunsets. The food is amazing, as well. Pools are a kids paradise. Adult pool just got remodeled and looked heavenly.

    (5)

  • Makena S.

    I love staying here, if only for the pools. The world's only water elevator? Awesome. The slides? Makes me feel like a kid. Oh yeah, and the rooms aren't bad, either. The Botero Bar, the brunch buffet and the spa are all top-notch.

    (5)

  • Amy V.

    This review is specifically to commend the customer service of the front desk staff, particularly Shane Cruz. We checked into the Grand Wailea on Saturday 4.19 for our honeymoon. Upon check-in we were notified that our room was not yet ready but they would phone us when it was, we had reserved a premium ocean front room and requested a higher floor. After about an hour an a half, we were notified that our keys were ready--by this time there was a lengthy line at the front desk of people just arriving and so we had to wait on line again--not ideal, but worth the wait as we were about to get to our grand room.....NOT exactly. We were given a "corner" room that was on the 5th floor (room 5072) This was our 3rd Trip to the Grand Wailea so we're very familiar with the better rooms on the higher floors, and this one didn't cut it. In addition, the real deal breaker was that there was a SHARED LANAI with the room next door. This was absolutely unacceptable for a honeymoon, or any other trip for that matter. My husband called the front desk and asked them please to move us to another room, any other room, but that it was awkward to share a lanai with strangers for our honeymoon--we were first given the option to stay in the room for one night and then move to the 8th floor---to which my husband politely declined and asked if there was something more they could do. This is where Shane comes in. Shane went above and beyond to make our experience memorable. He was able to upgrade us to the 9th floor of the Napua tower to an amazing ocean view room with all the amenities of the tower (free breakfast, cocktail hour, appetizers, etc.) The service by Shane was truly second to none and he absolutely made our trip! We cannot thank him enough for his diligence and efforts to help turn a poor situation into a great memory. Thank you, Shane!!!!

    (5)

  • JOANN P.

    Wonderful hotel. It's a bit on the overwhelming, pretentious side but guilt and wallet pangs aside it's magnificent. I agree with the other positive comments here. Staff is fantastic. Beach is superb. Hey it's Maui and life is good. I do have a suggestion though. The Grand Wailea recycles NOTHING because the management thinks it's too much work. This facility generates hundreds of thousands of pounds of trash. It really wouldn't take much for them to recycle some of the bazillions of bottles and cans. Maui has recycling centers. So here's my request: If you've stayed here or would like to stay here please pop an email to the Grand Wailea. I bet it wouldn't take much to change their policy. I'm not really much of an earth-muffin but this is an Island and trash has to go somewhere. Want to help? grandwailea.com Thanks.

    (4)

  • Amy T.

    Great location & beautiful views from this property. For the price point, the hotel could use a few updates. Cleanliness was top notch & the service was also excellent. Make sure you find out about all of the extra costs at check in. We weren't informed about the $35/day Valet fee at check-in so it was a surprise on our final bill!

    (3)

  • Christy L.

    My friend and I stayed at this beautiful property for a week in September 2011 and had a fabulous experience! The Grand Wailea has the best pool I've ever seen. It's multi-tiered with a little bit for everyone: water slides, pool bar, rope swing, and a quiet adult pool. The poolside service is great though better at the adult pool. In terms of food, Huma, while expensive, is a great restaurant. We particularly enjoyed the lobster for which it is known as well as the nightly happy hour at sunset when drinks were half price (which really is regular price to most of us). The rooms were nicely appointed and well kept. The gym is nice and was never crowded. The spa deserves its reputation as one in the top in the country! The concierge was very helpful, making fairly last-minute reservations at high demand restaurants during peak hours. Grand Wailea has two very key areas that could take it up to a 5 stars or down to a 3 stars over the next few years. First, the food at restaurants other than Huma is sub-par and very expensive. For example, a basic dinner for two, with two glasses of wine, at Bistro Molokini cost $100. The poolside food was, at times, hardly edible and again, way over-priced. Second, parts of the resort are starting to show some wear. For example, tiles in the pool are moldy or chipped, and the stone path walkways are cracked. These little details separate Grand Wailea from its neighboring hotel, the Four Seasons. All in all, the Grand Wailea was an amazing destination!

    (4)

  • Jamie G.

    I have stayed at the Kea Lani and visited the other local "high end" hotels, but the Grand Wailea has truly exceeded my expectations for what a Maui resort should be. From the over-the-top-great customer service that permeates every area of the resort, to the rooms and grounds, to the location, to the activities onsite, this place has left me breathless. What am absolute treat in vacationing! We are leaving for home tomorrow and we are already planning our return trip. Some of our favorite highlights: the rooms and grounds are beautiful and immaculate; the lazy river, slides and waterfalls make for a truly fun experience for all ages; Richard and the swim-up Grotto bar adds a certain fun element in enjoying the island drink menu; the staff at the hotel and in the restaurants and bars here are fantastic! We are sad to leave and cannot wait to come back. Tip: I reserved our room 8 months prior to our trip and got a fantastic price!

    (5)

  • Carla V.

    Just got back from a week stay at resort! The WOW factor starts the moment you step inside, my family was in Awww! It was hard to get my boys (teens) out of the pool and the beach (only like 10 steps away from the pool). Sunsets were magnificent and the food delicious. Yes, it was pricey but so worth it! Book it now! Can't wait to go back miss it already!

    (5)

  • Adam S.

    They made Thanksgiving work for me and brought a microwave to my room so I could heat up my home cooked meal brought from my family. Liz in Guest Services is amazing.. though the basketball court fee to play is a bit of a joke. My 4th year here and will most certainly be back.

    (4)

  • Corey Tess T.

    I was lucky enough to be the event coordinator for a conference here in Maui and was very impressed with the staff, the event sales team, the food and beverage servers et all. As a guest, my room was great.. I had a lovely view of the ocean from my balcony.. I was greeted with a fruit and wine basket and the bathroom was large and modern ( I am very picky about bathrooms) The resort is amazing.. we tried walking the entire thing and felt like we still had not seen it all. The fountains, sculptures, plantings and structure are all very inspiring and open. The water slides were crowded and the private beach had more people on it than i expected, but we spent a lot of time exploring the island and driving around.. we rented a convertible and enjoyed the road to hana and other local attractions... I would recommend MAUI with 5 stars and the Grand Wailea with 4... you must come to Maui and if you do.. staying at the Wailea would be great, but is not a must.. a time share would probably be just as well.. if you have kids the water slide pools are great for that purpose.. we actually spend more time on the private beach lounging and sight seeing when i wasn't working... take your camera every where.. you wont want to stop snapping photos... i love Maui.. want to go back!

    (4)

  • Frank R.

    A weird combination of great and subpar. For example: PRO - Best beach in Maui CON - Wildly overpriced PRO - Valet employees and waiters are spectacularly helpful CON - $30 + tax per day for parking!! PRO - Amazing water slide and pool area CON - Rooms are worn down, old furniture, ugly caulking PRO - So much more fun than Four Seasons or Ritz CON - Not kept as immaculate as the Four Seasons or Ritz PRO - Amazing view from oceanfront rooms CON - Worst pillows of all time. Seriously. Basically, it's an amazing place with some problems that needs to get rid of some ticky tack fees. The prices are laughably, ridiculously high. Luckily the employees are great and, with some minor tweaking, this resort could be the best in Hawaii.

    (4)

  • Steve R.

    We just stayed at the Grand Wailea for 1 week. It is the first time I have stayed here; however, I had heard for a longtime that it was a luxury resort. I was very disappointed with the hotel. The rooms are out dated, with the carpet dirty and in need of changing. The pool area is gross. The pool needs tiles replaced and needs to be cleaned up everyday. The pool servers are few and far between. They will walk right by you at your chair and not even look up at you. The few servers cater to the $450 a day cabanas. In addition, when you get lunch at the pool restaurant, the server cleans the tables which can have bird crap on them with the same dirty cloth. Not clean at all. The food at the pool is very expensive, a $21 hamburger with no chips is just an example. Keep in mind that you must valet your car at $30 a day plus the tip when you get your car. Bottom line is to stay at another hotel.

    (2)

  • Sajju S.

    This review is for the main bar only. I did not stay at the Grand Wailea, but came for drinks and scenery with the wife. The bar area is nice, and the pianist was playing some jams. But I had an awful experience with one of the servers at the bar. Now, I own a bar myself and have high expectations, but this server was just downright rude. The wife and I sat at a table, and a server came up to us within a minute, which was good. I ordered a Talisker 10 scotch and the wife ordered a mojito. They came rather fast, but I when I got the drink, I noticed there was a bug right on top of the drink. I told the waiter, and he said he'd get me another one, but did not apologize for it. The next one came, and this time, there was a red object, almost like a large piece of dirt in the drink. I got up and said "you've got to be kidding me". The server comes over, doesn't apologize, and just says "oh that must be a cork. We use corks on the Talisker". Again, no apologizes. I own a bar and I understand that service is everything. If he had just apologized and offered to get me another drink, they'd get 4 stars. No apology, no new drink = 1 star. Shame on them.

    (1)

  • Van M.

    this was one of the most memorable stays of my life! mostly bc this is normally out of my price range. but we splurged for one night so we can hang out at the ridiculous pools they have! and it was spectacular! like a semi-adult water park!! we checked in on labor day when everyone left already so they were sooo generous with us. gave us early check-in/late check out and we used it to the fullest! beautiful grounds. totally felt like paradise!!! perfect place to get engaged/get married, etc! my bf and i were there just to have a regular old romantic/fun time :D. we fought for one afternoon but still had a good time :P ha ha. i highly recommend that everyone stay here just one night if they can!

    (5)

  • Lisa B.

    This was my first time staying at the Grand and it was fabulous. My husband, teen girls and I stayed for 5 days, 4 nights and it wasn't long enough. The service is top tier every step of the way from the greeting at the entrance, to the concierge, to the beach and pool staff and the view from our room in the Napua Tower was breathtaking. The Grand has the best pools with fun water-slides for the kids, great adult pool and bar for us adults, exquisite dining, and beach on the island. The staff was very informative about what to do on and off the property as well. We will be making this an annual trip for sure.

    (5)

  • Gigi S.

    Amenities make this spa destination a deal. Soak in dipping pools before your treatment, plunge into hot and cold baths and just sit poolside. Get the Spafinder deal if you want to treat yourself without the $$$. I had the signature massage- one of, if not the best massage I've had. Worth adding as a day-long destination to your Maui vacation.

    (5)

  • Eric W.

    Is sleeping past 6:30 a.m. an important quality in a vacation resort for you? If so, then this may not be the resort for you. First of all, let me start with the good aspects. If you are looking for a fun resort to bring your children where they will have activity options ranging from waterslides to floating trampolines to swim-up smoothies and shaved ice, then this is a good spot for you. The only resort I've seen that does a better job with kids in Hawaii in the Hilton Waikaloa on the Big Island. (As a disclaimer, I have not been to the new Disney resort on Oahu as my kids have outgrown Disney.) This resort is a place you can let you kids run, swim, jump and just enjoy all day long. It's safe, fun and well supervised. Then, of course, that leaves you...the grown ups in tow. If you want one of the chairs that are seven chairs deep in some spots by the pool or ocean, then you need to have someone out there staking out turf by 7 a.m. You'll notice the chairs are so close together that they literally overlap each other with the left side of your chair resting over the right side of your neighbor's chair. As inviting as this closeness with new friends sounds, there is a catch. There are fewer chairs than guests, which means that there is a circus every morning as guests attempt to claim a chair they will use for the rest of the day by the pools or ocean. If you leave this claimed chair for an hour, then the hotel staff will strip your things off of it, so another lucky guest gets to sit down. I have never seen so many people so stressed out and upset about finding a place to sit down outside of their $500+/night rooms. Our rooms for our family were beautiful with panoramic ocean views. They were modern and clean. But, it was the little things outside of the rooms that were off the mark. Unlike the Hilton Waikaloa, which is so big there's a monorail running through it, this hotel feels overcrowded. There are too many rooms on too little property. Whether it's finding a chair or lining up for breakfast or just getting an elevator, you sometimes feel like you are in a herd waiting for a pile of hay to be thrown in front of you. This was especially emphasized when we wandered next door to the peaceful surroundings of the Four Seasons where (Gasp!) some chairs appeared to be unoccupied. Once you get your treasured chair, prepare to listen to the gentle Hawaiian breezes as they are drowned out by the resort's staff yelling "Feet First!!" and "Don't run!!" to kids navigating the slides around you. There were those little things too. Our room had a fridge, but it only contained two mismatched leftover bottles of water. Judging by the labels, they had been in there for a while. (We decided not to touch them either, so sorry to the people who had the room after us.) We bought water for 99 cents for 1.5 liters at the ABC store next door and I couldn't help but wonder if the hotel couldn't charge $502 a night for the room and have water in there for us. Order a $8 beer by the pool and you will be presented with a plastic glass of beer that holds about a half pint. This explains the lack of Irish and Australian guests. Order a $15 mai tai and you'll get a sort of Malibu Coconut Rum concoction. Or, you can really go over the top and get a smoothie with vodka in a souvenir plastic pineapple glass you get to take home. Now there's a conversation starter for the next scrapbooking party! Our dinner at Humuhumunukunuku was nice and I'll review that separately. The Bistro turned out to be a good spot for lunch with very nice ahi poke wraps and Maui onion rings. The included breakfast featured an omellette bar and some nice Asian options. There were a lot of good things about this property. The staff were mostly very nice and accommodating. Well, except for the shaved ice stand manager. I was in line with my kids to get ices for them at about 3:30 p.m. and the manager came out and announced that they were closing up to go set up for an event somewhere. She decided to draw "the line" between who gets ice and who does not between my son and what appeared to be about a 10-year-old boy behind him, the last little boy in line. The boy looked pretty crushed and I actually had to make a bit of a stink with the manager so the boy could pay his $8 for a cup of shaved ice. It was actually kind of heartless to see the little boy just sort of shoved aside by the staff at the stand. So, if you are looking for a place to let your kids run wild and enjoy, this is a good spot, though do give the Hilton Waikaloa consideration as an option that has more of the kinks worked out and more room in general for your family. If you are looking for a place to sleep beyond 6:30 a.m. and still have a chair and connect more as a couple in romantic Hawaii, I would not recommend this hotel. This isn't about you. It's about your kids. And, thankfully, they really don't need a chair to sit in as they'll be on the go pretty much all day long.

    (3)

  • Amy A.

    The spa is a great way to spend your day. The pre massage body scrub was a nice touch. This is a must see to believe facility. My massage was worth every penny! I love this place! I will be back.

    (5)

  • Marilyn M.

    This resort is impeccable, beautiful and super friendly staff. I took a photography workshop while there, by Michael Gilbert: it was a highlight of my trip!

    (5)

  • Don M.

    First time to Hawaii and I was able to score the Grand Wailea using points. Just being in Hawaii is a treat itself, but driving up to the entrance here was beautiful. As you get to the entrance the valets are directing you where to pull up. They then proceeded to open up the car door and welcome you. Liking this. The only thing missing was Mr Roarke and Tattoo. This resort has everything you need on site. Shopping, restaurants, pools, beach, bars, spa, gym and just relaxing to walk around and take in the sites and sound's went at a prefect time as tourist season was slower so the resort was mostly adults and plenty of spots to choose from from relaxing at the pool, beach or bar. The room was great we had a view of the gardens and ocean. Huge bathroom with separate shower and soaking tub. Housekeeping comes by twice daily so you always have clean towels and room. The night service they turned down the bed and put music on, after a day out and walking into that was nice. The staff is friendly and helpful, so many smiling faces and happy people, But when you live in paradise whats there to be grumpy about. Prices were what I expected a bit high but worth it. Walking around it is beautiful with fish ponds, high end art work, nice path along the beach and resort to take in the views from everywhere. Relaxing and enjoyable. You can spend a day checking out the grounds and not be disappointed. Also with in walking distance was some shopping and few restaurants. They only do valet parking and it is 30 a day but I'm on vacation. When I called for the car they would have it pulled up front and waiting. The spoiling continues as they open the door, have water in the cup holders and fresh towels in case you stop at a beach. Friendly and asked if we needed directions or pointed out a few sites to go see. Overall, this was a great experience. Friendly happy people, beautiful resort and relaxing. I was a bit scared from other reviews but I did not experience anything negative. If you are looking to spoil yourself a bit this is the place to go. Hawaii is paradise this just adds to it.

    (5)

  • Neil C.

    I'm only reviewing the buffet and ambiance of the hotel. First the Sunday brunch is worth the price and the food is high quality with a huge selection of seafood, salads, meats, and desserts. the view form the dining room is amazing as you look out on the ocean and see Molokini in the distance. After brunch we took a stroll by the pool and walked on the beach to work off a little of our amazing brunch. This was one of the best brunches ever maybe only second to the Hilton in Orlando,Fl.

    (5)

  • J A.

    We have stayed here multiple times and always enjoy it. Unfortunately today they began noisy work on the pool decks. We have encountered repairs and maintenance here before but it was always minor disruption. This time the repairs are core drilling through the pool deck - a very noisy process. Even my iPod can't drown the noise out. The resort could have done a better job by closing sections while the work was being done. Still the location cannot be beat - Wailea is beautiful.

    (2)

  • Christine H.

    Amazing resort! Everything is easily accessible and they have great amenities. The whole place is beautiful from the lobby to the ocean view. They have beach chairs and umbrellas on the beach for the guests which was so nice for my husband and I. They always have little treats such as apples (I ate 3!) at the lobby and water bottles when you get your car back from the valet. Expensive but definitely worth it!

    (5)

  • max f.

    I cannot agree more with some of the poor ratings. I was tempted to give it one star but there are some positives, so let's start with those first. GOOD - spacious lanais with good views, clean spacious rooms with good standard accessories, large bath with a tub and a walk-in shower, internet at no extra charge, courteous and responsive staff, one or two decent restaurants. Large, somewhat impressive lobby, but borderline ostentatious. Valet service (although imposed) is good and friendly, car waits for you with bottled water. I think the list ends here. BAD - the property is huge, over-sized, difficult to navigate, too many people, feels congested, pool areas are packed even off-season, no self-parking (which at times is a huge inconvenience), the property feels dated just like so many pricey Hawaiian resorts. Sound-proofing is mediocre at best, you can hear a rumble when your neighbors move the large wooden shutters. The beach is huge and uninviting, the sand is darker than some other neighboring beaches. Some of the dining options are atrocious (expensive junk food). Some of the shops cater to the clientele with mediocre/poor taste, nothing that looks like a high-end resort (except their prices). There's probably more, but this should be more than enough for someone to start addressing the problems (It doesn't seem like their management reads these reviews). All this being said, it's a shame since this part of the island is really nice and offers many decent shopping and dining options within a short drive. At least a couple of competitors along the same stretch of the coast offer more bang for the buck and much better experience - Four Seasons and Fairmont Kea Lani. The latter is an all-suite resort and feels much more inviting although with flaws of its own, but not nearly as bad as Grand Wailea. Four Seasons brand speaks for itself and does not disappoint. I suspect that reviewers who used words such as "luxury" in conjunction with this facility, haven't really experienced many luxury hotels/resorts. Don't fall for it, look elsewhere but not too far. P.S. forgot to add Andaz to the above list of good (or better) choices. It doesn't have a tropical feel of Fairmont or Four Seasons, but is very chic and offers excellent value with great dining options.

    (2)

  • Lubbock C.

    Beautiful resort. We stayed for a week. This is the same resort featured in the Adam Sandler movie, "Just Go With It." So if you want an aerial copter view of the resort and the facilities just check out the movie. This resort is lush and huge. You notice a beautiful waterfall behind their sign at the curved entrance to the hotel. (Make sure to include a daily parking rate to the price of the hotel if you decide to rent a car. At the time of our visit it was $30 a day - don't forget to include a tip for the each retrieval and return of your car as well. Also, their luggage carts are reserved for the bellhops, so if you use one, a bellhop will help you to your room. If you don't want to tip the bellhop, skip the luggage cart.) The entrance is open and outdoors and you are greeted with a "manly" lei if you're a guy so you only look a little bit touristy for wearing one. Check-in was easy and the complex was huge so it was good that a bellhop showed us where to go and pointed out the amenities of the hotel. Our room was gorgeous - we had a full patio that opened to their garden courtyard. (Ocean view would be extra. In fact, our garden view was itself an extra upgrade.) ( * I'm including all the nit-picky nickel and dime prices for people that are on a budget.) The bathroom is huge, with a nice huge shower and a jet powered tub. The sheets are soft fluffy smooth white cotton. The beds might be too soft for some, but I sank in mine and I loved it. Our TV was a large 45 to 50 inch LED with several HD channels. There is a fridge but no mini bar. The towels show some wear, and are not as fluffy as the sheets. There is wireless internet that is free and is easy to connect to with your tablet or laptop. The carpet looks and feels clean and soft so you are not afraid to walk over it barefoot. There is a humid smell to the room but I think that's the smell of being close to the ocean and the their water park. People complain about this resort showing wear. But I think it's because your room's entrance open to the outside. This is not an enclosed hall hotel. The outside hall is subject to the wear of the outdoors which most often is humid. The adult outdoor pool was closed due to an upgrade, but that wasn't an issue for us because the rest of their pool facilities was HUGE. Because the water park area was fancy, they issue a daily color coded wristband, and they name check a database to make sure you are listed as a guest. The beach towels provided here were bigger and fluffier than the room towels, so grab a few to take up to your room. (Don't forget to include the $25 daily resort fee when budgeting for your room.) Finding poolside seats wasn't an issue - we were there at a non a peak time. Reserved partitioned seating is available though, judging from all the closed off areas. There is a lazy river here, but no provided floaties. There is an awesome water elevator that raises a circular raft up to a higher level that leads to a series of baby water slides or a longer super slide. There is an enclosed pool bar area where you can enjoy drinks waterside. I avoided this place because the bathrooms were inconvenient and who knows how many adults just take advantage of the poolside peeing. There is an enclosed heated water Jacuzzi type area that is super warm so you get a shock when you jump back into regular water. There is a small sandy shallow area for the kiddies. Mere feet away from the pool play area is the beautiful beach of Maui. The ocean was gorgeous and warm and you can walk down the beach if want to see the hotel's neighboring resorts and condos. The fitness gym area is huge and multi-level and is almost as large as some local gyms that I've paid for membership. They provide workout towels and flavored water and a bowl of fruit and local newspapers. The Spa was fantastic as well but I'll report on that in a different review. We were here for a convention so the the dinners and lunch provided us through the hotel for each function were delicious and regional. At night you can hear the spectacle of their Luau through the open door of your patio. It's not loud or annoying but in fact adds to the flavor of the background white noise of the ocean.

    (5)

  • Kevin K.

    On my 3rd day of an 8 day stay. As of press time, i am enjoying champagne from my napua tower suite. What's not to love about this place. The pool is great fun for kids ages 4-62. If your 63+ maybe the slides are a bit passé. Anyway, my kids are lovin it, the wife is lovin it, great spa, excellent work out facility relative to other hotel "gyms". 5 stars across the board. Should be back again in November.

    (5)

  • Sam C.

    Amazing staff/service, grounds, pools, beach, EVERYTHING! We had the honey moon of our lifetime staying here. I will never forget how much I loved this hotel.

    (5)

  • Steven M.

    I was a bit worried after reading some of the reviews. Until I arrived at the entrance. The cascading waterfall and the dozen or so valets that surrounded you when you pulled up. They filled your car with water bottles, towels and anything else that you could think of. We were greeted, leid and walked to the front desk. Where I found the most helpful associates I have ever encountered. One of our bags took its own vacation to Las Vegas, and with it all of our toiletries. When I explained that all we had were our carry on's. She started to apologize and offered us a bottle of champagne. Even though they had nothing to do with it! By the time we got to the room, someone was waiting there with a bag full of tooth brushes, paste, mouth wash, deodorant etc. The room was outstanding. huge marble bath with separate shower and the window wall with plantation doors that block the morning sun or let it all in. We had a view of the ocean and the court yard, the birds were everywhere. The property is huge, so the first thing I suggest doing is walk around during the day. You pull up to the 4th floor, so we had to go down to our room on the third floor. They have a couple adult only pools and hot tubs that were awesome as most of the complaints were about the kids. The swim up bar was a bit awkward as the slide dropped the kids at your feet? I did not get a chance to visit the gym as I was on vacation and there was plenty to do to burn thru my meals. Like the ocean! Everyone that we ran into was more than happy to help with your needs. In fact being from Chicago, I didn't know what to do with all these smiling faces? Room service did a fantastic job. During turndown if your room was disheveled again they would clean it up. Never wanting for anything. There is shopping on the third floor as well as locals selling their hand made jewelry, sculptures, paintings etc. The cafe has some of the creamiest ice cream you have ever had. Too bad I didn't figure it out until the day before I left. But the 4 scoops made up for the delay. I did not get a chance to check out the spa, but it is on my list for our next visit. The property is the so calming because there are no walls to distract from the wonderful weather. The restauants and bars that are on the property might be surrounded by the hotel, but are still open air. And for the art overs they have one of only two complete sets of Fernand Leger bronze sculptures. The 18 pieces are placed thoughout the property and are not fully appreciated until you get a chance to wind down from where ever you came from. A few blips were, the buffet in the Grand Ballroom. Not that busy, but people were circling the line waiting for more food. So it got crowded for no reason. There was a towel on the grass in the courtyard for 5 days and with all the staff that walked by it to take care of the grounds, lite the torches landscaping and no one seemed to mind? I made reservations for a restaurant on the property with the supervisor concierge. Their system was down and I was told that I would get a call to confirm. I never received a call and the reservation was never made? We went for a swim at night and there were towels and toys all over the place? Other than that, I think the time of year has a lot to do with your experience.

    (5)

  • El A.

    We've been to Maui several times. This time, I wanted to experience the Grand Wailea, splurge a little. We chose the Grand Wailea primarily because of the pool and the beach for our teens. Service: We were greeted and serviced with friendly smiles and great service from the moment we stepped out of our rental car. Fresh fruit and refreshing drinks were located at the front desk. Throughout our entire stay, we experienced great service and all smiles from the staff. We were able to check-in our bags early and start enjoying the facilities even before our room was available. We were provided with keys to a room to use temporarily so we could change into our swim suits. This room was a full suite with a bed, full bath, patio and views. They called us on our cell when our room was available. Parking: Valet service only. Rooms: Our room was situated on the ground floor and our patio was surrounded by water filled with koi fish. We had a beautiful view of the grounds in the back of the property with a beautiful view of the ocean. When we checked-in, the front desk told me that we'd have a bed, a sofa-bed and a complimentary roll-away for our family of 4. When we arrived in the room, we didn't have a sofa-bed. They quickly sent over another roll-away to our room. Activities: I took a couple of their complimentary yoga classed on the beach. Yoga on the beach turned out to be more challenging than I thought it would be but the classes were great. I love yoga and the beach and the two together was just heavenly. The instructors were very knowledgeable and great. They offered free scuba diving lessons in a small section at the pool. After your lessons and if you're up to it, you have the option to go out into the ocean with a group at a cost. Beach and Pool Areas: There were so many people at the Grand Wailea. It literally felt like an amusement park. The pools and everywhere around the pools were filled with tons of people. The up side was that the slides were actually fun, it's just the amount of people, everywhere. There was a 30 minute wait for our turn on the water elevator. We, and another family of 4 we vacationed with, had the pool section all to ourselves at night. This was the highlight of our stay. Finally, the pool without hoards of people. The jacuzzis, on the other hand, were filled with teenagers. If you're not on the beach reserving your chairs and umbrellas before 8:30am, you're out of luck until about 3pm in the afternoon. Luckily, I was up and out of my room by 7am to do yoga on the beach. After yoga, I'd head to the line to reserve a couple of complimentary umbrellas and chairs on the beach. Grounds: "Beautiful." Overall: I think crowds are inevitable for a resort of this size but it was more crowded than I ever imagined it would be. My teenagers, ages 17 & 13, say they wouldn't stay here again. I concur; it was a good once in a lifetime experience for me.

    (4)

  • FD H.

    Please don't bother with this mediocre monstrosity. Go down the street to the Kea Lani (Fairmont), where service is key. This place does not serve any fresh ingredients in the retaurants(food service truck delivers all goods from the mainland, no farm to table at this hunk of junk), We wanted to give them a better rating, we really wanted to, but when my son pulled a huge used tampon off his leg on the water elevator, that was enough. Love Maui, this place sucks!

    (1)

  • Rob P.

    Such a disappointment! High prices were not justified... In fact, our 7-night stay was plagued with poor service and dirty/outdated/run-down rooms. You'd think they'd refurbish the rooms after charging such high rates, but this hotel has gone completely downhill the last few years. We literally had to evacuate our room after mystery water came Up through the shower drain and flooded our room! The result... we were forced to take a terrible room with two small beds instead of two kings like we paid for. Adios romance!! It's next to impossible to get beach chairs, and if you're lucky enough to get a few, and leave your stuff for more than an hour, the chairs will be confiscated, and your belongings will be taken by security. Such a horrible policy!! If you aren't lucky enough to find a single chair in the resort, you have to suck it up and pay $95 to rent 2 chairs for the day. We had a great family vacation, with the exception of the GW Hotel. I wouldn't recommend this property to anyone with half a taste for nice hotels... Stay at the Four Seasons or Fairmont if you want value!

    (1)

  • Terri F.

    Sunday Brunch this weekend was a disappointment. Have had brunch here several times and it is apparent that the quality and selection has declined. They have even removed the omelet station!! You now have to order it from the waiter and it is tiny when they bring it. Who ever heard of a Sunday brunch with no omelet station?! Salad selection was limited to only a few. We live here on Maui full time and are sad to see this lovely brunch now on our "not again" list.

    (2)

  • Shelley P.

    The plan was to hang out at the pool, order room service and relax. We were lagging and checked in late but from the moment we arrived at the property, we were greeted with lei and coloring books and crayons for the kids. Although our keys didn't work and I had to hike back to the front desk to get new keys, the room was spacious and more than enough room for us. At dinner, the kids were given coloring books and a stuffed turtle to keep them occupied. The food was delicious and the portions generous. The next morning we had breakfast in the room then relaxed at the pool. We chose a spot close to the kiddie pool and from there we were close to some of the water slides. We ordered our lunches at the pool and the service was great. Our orders were delivered quickly and they were friendly. Can't wait to go back.

    (4)

  • Melissa D.

    Grounds and lobby are super fancy, but room was nice with ocean view. Big downfall was much too busy, too many kids. We got married while we were there and the hotel was great to steaming dress and having photos done on the property but the pools and beach were too busy. Loved stating at hotel wailea in comparison.

    (3)

  • Remee A.

    This hotel is beautiful! There are ponds, gardens, and the beach. You will never get bored here. The staff is extremely polite, and there are so many different restaurants and shops in the hotel. Celebrity sighting is highly probable!

    (5)

  • Mitch K.

    Bad service. 800 a night and had to wait half hour to get a lounge chair every day. Bad food. Long wait for food. Small room and understaffed.

    (1)

  • c b.

    We stopped coming here because the hotel really needs an update. BUT we come to the spa every time we're in Maui. One of the best spas in the world. Two stars because you can't rest on your amenities. You must have a competent staff if you're going to be successful in hospitality. We came for our spa day and brought our kids because we wanted to shop etc after our spa. We were staying on the other side of the island. By kids, they're 12 & 13. Well behaved swim team kids. We figured we would let them play by the pool. A pool mgr came by and asked if we needed help setting up or getting our wrist bands. We told her we were guests at the spa not the hotel. She informed us that the pool was for guests only because the pools are a hot spot on the island. Fine, we need a plan b. She suggested we could rent a cabana or another seat thing and have access to the pool. So we were going to rent a cabana. Then she asked who was staying with the kids because they had to be sixteen to be alone. Now, I know she heard us say we were going to the spa so clearly, no one had planned on staying with kids. I have no problem that pool guests must be hotel guests. I also can't argue the sixteen year old rule (although I doubt they police guests on this one). Why try to solve our dilemma knowing we're being set up for another one? I decided to hang by the beach and let other 3 adults go to the spa. There's a 4 hour cancellation policy. I told this mgr that they would need to waive our fee for my spa. She gladly told me that wasn't her department. That is this worst thing you can say in any cs job. She's a MANAGER, the face of the entire hotel when she wears a manager badge. Very poor training on that GM. Let's see if the employees do any better. My mom remembered that the hotel has a kids camp. My MOM not any employee offered this extremely simple solution. She was talking the spa attendant and told her our dilemma. She asked the attendant if kids camp was available for non guests. Good on the attendant for calling finding out we could use it and setting up for us. Roberta in kids camp was amazing and sweet and helpful. My kids loved her even though they weren't allowed in the main kids camp area because some upper mgnt decided to have a meeting in there when the only kids in the camp were teens. As I came out of my massage, I saw girls younger than my daughter in the spa. I asked an attendant if they do kids massages. She perked up when she replied, "oh, yes. I think the youngest we've massaged is FOUR." Soooo, the front desk spa attendant just lost this hotel revenue because she wasn't smart enough to engage with us when we told her we didn't know what to do with kids. It's called an upsale. Easy as, "oh, did you know we offer kids packages in our spa?" My kids would have loved a massage. Where we're from, they're still too young to go. It would have made their trip to have a spa day with us. So, to the GM of this hotel, you can't rest on your amenities. Train your staff!! Upsell, problem solve, know what the heck is available to guest, your managers are the face of your hotel so they should know what's there. You're an upscale hotel, act like one.

    (2)

  • Sara S.

    Chose this hotel because of the water slides. Great choice if traveling with kids, they were in heaven. Our room was ok, needed some updating.

    (3)

  • Midnight B.

    Got married here, they are horrible. The rooms are disgusting, several of my guests including myself weren't sure if room service had happened or not, I myself called to housekeeping to be told our room had already been cleaned. Really??? the cups are still filthy, there's no clean towels, nothing has been touched except for the bed which had been made. Making a bed does not equal room service. The hotel is totally out of date and needs a face lift. for whatever reason probably due to what Steve M mentioned there is basically a huge influx of white trash (i'm gon get my coors light and meet you in the lobby, jaime lynnn, jaime lynnn I got a bottle of Zin in the room). Screaming kids everywhere. Terrible service in every restaurant. The rooms are difficult to find and don't bother to ask anyone where your room is, it'd be like asking them to speak Japanese, actually no Japanese would be easier. They look at you as if you want them to proof einsteins theory of relativity. " I don't know where your room is" me: " I'm sorry you don't work here." " ya but I don't know" ridiculous I actually demanded to speak to the operations manager, also due a lot of things that had gone on wedding related. to which instead of comping us a few breakfast for all the things that had gone on, she offered to change our suite, this is 5 days in our stay and which we only have 2 left. No I don't want to change rooms 5 days after I've been here. Especially when the reason I wanted bigger suite originally was because I wanted room for my helpers to get me ready and for my husband to have space for his groomsmen. Not now. So frustrating.

    (1)

  • Kamala C.

    Grand wialea hotel review 2 stars Summary: 1) great room 2) rules nazis (wristband wristband WRISTBAND!!!) 3) understaffed for guest service, overstaffed for rules enforcement This was the first time we have stayed at the Grand Wailea. We typically stay in Kaanapali Beach at a lovely resort but we wanted to try a new place for a night on our way back to the mainland. We (me, my wife and our 4 yo daughter) checked in around 4pm on a rainy day and were delighted to be treated to a free upgrade to our room "because you are here only 1 night." Our room was huge with a wrap around view and all you could ask for. We decided to go swimming since we could see what appeared to be a water park quality series of pools and water slides. As soon as my wife dipped a toe in the water, a man YELLED at her to get out until she has a wrist band. Perplexed, she tried to get him to tell her where to get one. The route was over no less than 4 bridges and under two tunnels with no signs to lead the way. She went one way with our 4 yo and I another. Some 20 minutes later and after asking everyone I saw if I was going the right way, I found the desk. Guess what? Every person has to be present to get a band. I got mine but couldn't get hers or my daughters. They eventually got there... It's worth noting that we understand the need for wrist bands since there is open access at the beachfront. Yet, our entry point to the pool area from our wing (Molokini wing) was the farthest point from the unmarked "wristband" desk that is hidden from view by the complex terrain. The resultant was our having to coerce our excited 4yo past the obstacle course of all 8 enticing, yet forbidden, pools and slides before being able to get a wristband so we could get in. All other places that we have stayed (including the resort on Kaanapali Beach for the previous 2 weeks) has assured that such wristbands could be obtained by anyone on site to avoid exactly this sort of challenge. It would seem since they have so many sentinels on staff to assure that you have a wristband, that they could simply have each of those sentinels carry a list of room names so that your customers are not treated like culprits for trying to use the facilities that they have purchased all rights to use. All of the staff appeared to have radios; why not have a call in verification? It's worth noting that all the pool slides closed at 5 pm, so running around looking for a wristband at 430pm definitely cut in our ability to enjoy the amenities for our one night stay. As my wife and daughter worked their way through the pools, all sorts of rules were shouted from the employees sitting in what looked like lounge chairs under umbrellas. Each of the 8 slides have different rules - some are one at a time some are best if mommy and 4yo go together. I guess the employees were supposed to be helpful but all they did was totally annoy everyone. Don't climb out that way, single file, not on your lap, etc Not one rule was posted clearly. They had generic signs at each slide saying 1 person at a time and then 10 feet later there was a contradiction being shouted. We moved to a deeper pool labeled diving pool. This pool had these great turlles and fish painted on the bottom. We enjoyed that for twelve seconds and a woman YELLED at us to get out, that was for scuba divers. My wife politely asked if there were any scuba divers needing the pool at the minute and she said that we can't be there because our body oils would gum up the divers masks. Again, no clear signs. Now we are easygoing folk (and particularly so having spent the previous 2 weeks in Maui!) but there comes a time when it gets ridiculous and we passed that 30 mins earlier. We decided to eat and call it a night. Late arriving room service, quite expensive and mediocre quality. Not a surprise but you always hope for wonderfulness. Morning coffee cafe Kula was understaffed and after getting coffee and waiting in the food ordering line over 10 minutes being ignored, we bailed and just had coffee. As we were leaving, after calling down to the valet with the car ticket number, we had to wait at least 35 minutes for our car to be extracted from valet. Only two valets fetching and parking cars and no less than 25 people and luggage carts waiting. It's important to note that valet is the only parking option! A few good items. Our bell staff were great (Henri) - very helpful and informative. The initial reception as you enter the resort is beautiful and apparently well staffed. To sum it up: beautiful hotel, poorly distributed staffing, too many rules to keep track of, navigation almost impossible and maps rare and not enough staff where they need it. What started out as a great late afternoon with an upgrade to a very nice room, we simply failed to feel the aloha spirit at this place. Definitely not an easy going place that does not emulate the rest of the many weeks we have spent in Maui over the years!

    (2)

  • Dianne S.

    I love my husband!!! He booked out 7 day Maui honeymoon at the Grand Wailea. We were greeted with fragrant orchid leis and breezed through our check in. My husband and I aren't the type to ask for special treatment so we didn't even mention that we were honeymooning. Mark Weiss, at the front desk simply asked us if we were celebrating anything special and then proceeded to upgrade us to the Napua Towers executive room!! Not only did he give us a huge room with an amazing ocean & pool view, but he also gave us a voucher for a bottle of champagne for dinner! Booking a room in the Napua Towers is completely worth it. You have access to a complimentary daily breakfast on the 8th floor & cocktails and appetizers from 5pm-6:30pm. Also there are two computers on the 6th floor with a printer for your personal use. The pools were amazing!! Definitely not just for the kids! They've got a bunch of waterslides, a Tarzan rope, and a lazy river-but what adult doesn't want to be a kid again?? They've also got a beautiful adult pool flanked by two jacuzzis for those who don't want to be elbowed by some 12-year old. Pools are open until 10pm but the kiddie stuff closes down at 5pm. We had a very late flight going home, and we still wanted to make the most out of our day by spending it poolside. Unfortunately check out is at noon, so I called the front desk to see if we had any other options. We did!! They have compliementary hospitality rooms where you can shower and freshen up before flying back home. I thought this was just above and beyond what I expected.

    (4)

  • Juliana K.

    Had an awesome time both times I came here. There's many pictures of the hotel to show off its physical beauty - and it is really a gorgeous resort. Something the pictures can't show off is the extremely friendly staff. All staff members are attentive, friendly, and really make the experience so much more enjoyable. Pool/Beach Area: AWESOME. have a huge pool complete with a lazy river, slides, and a rope swing. They also have a separate adult pool which is nice. The grotto cave bar is very cool as well. The beach is amazing and they have a private company right there where you can rent kayaks, paddleboards, snorkels, and body boards! This place is very impressive and both times I was here, I barely wanted to leave the resort to see any other part of Maui because I enjoyed it so much. Great for kids, families, couples, anything goes!! You will have a great vacation here, don't miss out!

    (5)

  • T. O.

    I stayed eight nights at this resort, the grounds are beautiful but it needs a major renovation. Rooms were large but very worn. Adult pools were booked for private functions, so you had to enjoy being near screaming kids. The spa needs a major cleaning. The location is great, views are terrific but staff training needs to occur.

    (2)

  • Mandy T.

    Just purchased a gift card over the Internet for my friends who will be spending their honeymoon there. Minutes after the purchase I received an email from customer service thanking/helping me. We went back and forth with emails for 10 minutes. Her name was Garilyn. She rocks! I would recommend using them for gifts anytime.

    (5)

  • Bill D.

    We stayed for 7 days at the end of November and had an Ocean Deluxe View Room. Pro's: Beautiful property and grounds, great adult pool, great beach and good service. Con's : Rooms very outdated and small, old furniture, soft beds, drinks weak and way overpriced, food OK but way overpriced, valet parking charge of $35 per day plus tip is over the top, I don't think due to the con's that I would stay here again

    (2)

  • Christal P.

    Long over due review for the spa. Everything about this property is beautifully magnificent. The spa is exceptional and you could spend the entire day. It's by far the most exquisite spa I have been too and it deserves a 10. However, the facial I received was a 2 because of the enexperience of the esthetician. Expect to empty your wallet here. It was a nice place to splurge and treat myself and I will definately go back when I can.

    (4)

  • Alison M.

    This review is just for the spa. You must do the Terme Hydrotherapy Circuit - it's amazing! For $50 you get 2 hours in this spa area with baths and jacuzzis of all kinds, including 5 with different aromatherapy scents, etc. You also get a full body scrub by a spa professional and validated parking. Highly recommend!

    (5)

  • Ryan W.

    Our recent stay at Grand Wailea had us wind up unexpectedly at their villas across the street, Ho'Olei. This was the perfect place for us to stay. The villa was enormous, tastefully decorated, and appointed with the best possible amenities one could hope for. The gourmet kitchen and lanai made the upper level exceptional for us, as we enjoy cooking and took advantage of the opportunity. The fact that the villas are across the street from the resort did not hinder our experience in the slightest. We had easier access to our car because of not needing to valet, and anytime we wanted to head over to the resort, a shuttle was quickly made available to drive us over. What was even more impressive than the Villa, was the service we received in every part of our experience. The sincere desire to please, and even exceed our expectations was obvious in everything we experienced at both Ho'Olei and Grand Wailea. When I return to Maui, Grand Wailea will be first on my list of places to stay.

    (5)

  • Kai V.

    First of all I have to say some of the negative reviews and pictures of the resort falling apart made me rethink staying here. We almost booked at the Four Seasons next door. But since we have children we thought the pools would get us through. Ignore all the negative! Some people must see things through a magnifying glass! The resort is absolutely gorgeous! From tiki lamps at night to the beautiful flowers and plants around the property. On arrival you get a lei and I thought that was an extra special touch. To get a chair on the beach you have to get to the cart by 7:45 or they will all be gone. It's about the same for chairs by the pool. Note: they give you 30 mins on the beach and an hour at the pool to be gone from your chair. After those times they come by and scoop up your stuff. The getting and keeping of chairs by the pool was the trickiest part of the stay. The staff is delightfully polite. Everyone wished me a good day, said aloha and were quite helpful. After my jog the valet even offered me water that was a nice treat. So was the water in the car every time we picked it up. They also give you towels if you go out on an excursion - just let them know. The spa was also absolutely gorgeous! Absolutely book yourself a treatment! Prices are reasonable so it's well worth it! The room we had was pristine and comfortable. The Haleakala wing on the 5th floor has lounge chairs on the lanai which was like having an outdoor patio. The sunset from 5093 was absolutely stunning!!! The beach was amazing, the sand is extra fine, the waves are fun and the water is beautiful! We did leave every day for breakfast and lunch so I would recommend a rental car for your trip. Overall an amazing stay!

    (5)

  • Gary N.

    This is the best of the best. World Class hotel. It is high dollar for high quality so anyone staying here should have the money to enjoy it. From the beautiful rooms, massage by the beach. From setting up a spa experience for your lady. They have it all. Just the Beauty of Maui was enough for me but this place is special.

    (5)

  • Noelle J.

    The World According to Noelle Allergic Girl's Guide to Life --------------------------------------------- Maui Honeymoon Review Series ---------------------------------------------- (Luau Review Only) I grew up vacationing on all the Hawaiian Islands which translates to I've been to my fair share of luaus. I just got married and my husband and I came here for a Luau. The luau food was decent- they had kalua pig, kalbi beef, grilled chicken, poi, noodle dishes, fresh fruit, salads, breaded mahi-mahi. They had a decent dessert station- coconut cake, brownies, pineapple upside down cake, haupia, coffee and tea. The food was good. The luau show was great- probably the best I've ever watched. We paid for the premium seating which was really worth it as we were seated in the front row and had an unobstructed view of the stage, we also got to eat first as well. It was hard to navigate out of the luau area to the front of the hotel- it was like a maze (not in a good way at all). We did get to see the chapel which was breathtakingly beautiful. Noelle's Notes One of the BEST Luau's ever.

    (4)

  • T M.

    These 4 and 5 star reviews perplex me. We stayed one week in September. While the Wailea location is beautiful and convenient to great beaches, shopping and dining, the resort itself is very dated and tired looking. The pool water was dirty and murky; not at all refreshing. Every inch of tile in the entire resort was dirty and needed to be re-grouted (this includes all pools, flooring thru-out, baths in the spa, and even the hotel room shower). With all their additional charges at check in ($25/night mandatory resort fee; $30/night mandatory valet parking; $18 for a watered down cocktail....), i expected much nicer facilities and top notch service. The staff wasn't rude, but i never felt like anyone went out of their way to see if they could meet my needs to enhance my stay. Stay at the brand new Andaz instead!!!!

    (2)

  • LTich W.

    The grounds at this resort are beautiful, love the tiki torches and koi ponds. The room was nice and clean but a little dated. Customer service for reservations was great! They got me a garden room last minute when crappy condo fell through and were able to guarantee early check in. Check in and out was short and simple. Valet was a little slow yet they still managed to knock our stuff in the truck all over the place. Would have preferred to at least have the option to self park.

    (4)

  • BnT B.

    Good for Family Vacations! Look for Gary Nelson. Needs a makeover soon...looking a little tired.

    (4)

  • Andy D.

    Make sure to get the ocean view! Went to Maui for a vacation with my girlfriend and I won't ever think about going anywhere else. This place is absolutely amazing. The valey takes and brings your car every night and morning and even gives you towels and ice cold bottled water everytime. The staff and places to eat are unparralled to almost any other resort I have stayed at, and I have vacationed in some amazing places. Pool is awesome!!!

    (5)

  • Brittany M.

    My bf and I just returned from an amazing vacation in the Hawaiian Islands. After lots of research, we decided to stay at Grand Wailea for the last days of our trip. There were many pros and some cons. Pros: --gorgeous hotel, love the open air lobby and cute bar in the center --welcoming rooms, warm and cozy --clean rooms! clean rooms! --big, modern bathrooms --beautiful grounds, well-maintained --friendly staff, conceirge Morgan was so helpful and didn't stear us wrong --dedicated adult pool w tons of chairs --able to see whales jumping out of the water from the pool! --great spa deals available --its Maui, its just absolutely amazing! Cons: --$16 mixed drinks (we live in NYC and are unfortunately used to paying $10-13 for a damn drink, but $16?!) --slow pool service (it takes about half an hour to get your drink, should take about ten minutes with these prices) --many guests come down to the pool very early in the AM and put white room towels on the lounge chairs that are closest to the pool; when we would arrive at 10 or 11a, there was no one in these chairs ie, no one around the pool, but the only "available" chairs were in the grass beyond the pool; i don't really, really care about laying right by the pool, but thats not cool) --the wrist bands are a little cheesy / cheap --waiting in line at the bar behind 3 pre-teens who are all ordering oreo cookie milkshakes was not fun for us --there are TONS of kids ('lazy river' is a misnomer) I chose to write a long review because if your hotel search was anything like ours, more is better and honesty is the best! When it comes to choosing a resort hotel in Maui, it really is splitting hairs. Everything is so amazingly gorgeous and wonderful. I would say that Grand Wailea is a great place if you're bringing your family. There were tons of kids, and the hotel really does cater to them -- tons of family pools, slides, arts and crafts stations by the pools, milkshakes, face paint, etc. And if that is your ideal vacation, this place is great for you! On the other hand, if you're honeymooning or looking for a relaxing grown-up vacation as we were, you may want to consider the Four Seasons or the Ritz. Again, this is really splitting hairs, but that's important when its a big vacation and big money :) Hope this helps people!

    (3)

  • Ronin E.

    (Definitely an amazing hotel... I'm giving it four stars relative to other luxury hotels... there need to be some tweaks.) Let me get the "tweaks" out of the way first of all, before I get to the good stuff. #1 - THERE ARE NO SIGNS (for parking garage)! This is rough because it's the FIRST impression you get. I dropped my wife and family off then attempted to park the car in the self-parking lot. Right away, there was foreshadowing... the sign at the end of the main driveway says "Parking Garage - Next Right." Okay, I took my 'next right' and go onto the main road then drove, expecting another sign... I saw a sign for "Ballroom," so I kept going... until I hit the Four Seasons. I doubled back and saw the parking garage, assuming that was it - no sign either way to let you know before you got on top of it. #2 - THERE ARE NO SIGNS (to get to your room)! Now, getting to your room from the parking garage is going to require you to spend a couple hours at the pool to 'decompress'. No, seriously. When you park your car, there is absolutely ZERO signage and where to go out of the garage. I found a corner stairwell and ended up behind the 'service area' of the hotel with dumpsters and people welding broken lawn chairs back together. Great first impression for me. Then trying to find your room after that is pure hell, with the various towers having the same numbers (if I remember correctly)... you don't know if you're in the correct wing until you walk all that way into it. A simple sign along the walking paths with something like, "Chapel Wing" with an arrow would have been amazing! #3 - The hotel employees apparently get to use the facilities for free on their off hours, chock-full of their family in tow. Honestly, this would be a super great perk for hard-working employees... if it didn't ruin the "luxury" aspect of the hotel. We were at the (AMAZING) pool flanked by two 'thuggish' tatted guys, their wives, and five kids running around in diapers, some naked, etc. One kid felt it funny to whip wet sand on us while sleeping on the deckchairs. Like I said, I totally understand that it's a great thing to do for your employees but when people are paying that much a night, they are doing so to be with people who can afford 'luxury' hotels. I really hope this doesn't sound I'm being a snob but at a certain price point, you expect type of atmosphere - being pelted with wet sand never happened at the Ritz or the Four Seasons. #4 - Try to find some ice. Alright, I'll save you the hell. AGAIN, no signs! When you eventually find it, you feel like a tool because it's right in the middle of the floor. Apparently, every other floor has it, according to one of the room cleaners... so we lucked out. #5 - No refrigerators!? REALLY? At the Holiday Inn, okay. Here? C'mon guys. This is Hawaii, it's hot, guests have to keep their food cold as well as their drinks. We improvised with a laundry bag and refilling the ice, but that soaked any food. #6 - The floors are all open-air, facing a great landscape of some kind. What's not great is that there are thick tiles with big grooves between them. Looks nice, right? Um, try sleeping with people going up and down the hallways at all hours of night, people arriving with their rolling luggage "clack clack clack clacking" RIGHT outside your door. It kept waking us up, got really annoying. It's tough with the moisture in Hawaii but they really have to figure out some "flat" solution for that. #7 - The breakfast buffet. It's an a$$load of money... no, a LOT. It looked really good but waaaaaaaaaay overpriced, even for a luxury hotel. We went to Kihei Cafe (in town)... my God, SO GOOD... and for 1/5th the price. # 8 - Charging for services. Ritz was 'free' (basketball, etc), to my knowledge, fees for almost everything. Now, the good stuff! #1 - Rooms are super nice. Very good use of space, I think all have a patio, which is great. Ours was huge, great for enjoying lunch while looking out of the grounds. Nothing like waking up and seeing the ocean. #2 - The pools. Kids, adults, single people... there's something for everyone. There's a "beach" (sand) pool area, a wave pool, adult pool (with guys in bad Speedos delivering the 'wink and gun' to the ladies) and, um, WATER SLIDES!!! There are two speeds... who knew. One is a decent speed, I was like, "Well, that was cool, at a hotel, you don't expect a waterpark." I casually walked over to the other one thinking it was the same... um, no. That thing whipped me so fast around that I banked around a corner, flipping me onto my stomach, then driving my suit up my 'area'. And I did it again, haha. #3 - Guest service. Right on point. Super friendly and helpful, very professional. #4 - Landscaping. They go out of their way to dial these grounds in. AMAZING. #5 - The punch at check-in - SO GOOD :) I would definitely recommend!!

    (4)

  • Farakh Z.

    Very nice resort. The pools are amazing. The rooms are nice and large (at least the one we had was). We loved the grounds too...however, there were a couple let downs. One they nickel and dime you for everything. We wanted a couple of plates and forks for some food we had brought back to our room and so we called to get that...response "There is a $5 delivery charge"...whf...you're already charing me $300/night for a room...you can't bring me a fork. Also the parking situation is less than desired...you have to use valet, it is sometimes very slow and it costs ~$30/night..which adds up after a while. Other than that, I was happy with the place.

    (4)

  • Christina W.

    I went to the spa here and had an incredible experience. All of the baths were so relaxing, and the whirlpool was amazing!

    (5)

  • Doug S.

    Been going to the GW for 15 years and am a member. We have seen the quality go up and down as the property changed owners and managers. The new management Hilton is much better and the renovation took care of most of the deferred maintanence. Great location and views to die for. That said, here is the bad. Before booking, confirm in writing that there will not be a HUGE convention staying during your stay. We had over 2000 Paychecks employsess two years in a row, it was an orgy frat party all day in the pool and all night in the bar. After the first year we were told that they would never be allowed back however they were back the following year so trust was lost. You would think that after paying $395 for the worst room or $10,000 per night (or anything in between) they would not nickel and dime you....but they do. $20 per night resort fee, $20 per room for connecting rooms for your kids (yes, $40/day), $18 drinks, $16 hamburgers at the pool, $8 expresso's....you get the idea. No the worst..during the summer months, it's very hot. You need shade, however there are only a few free shade spots at the pool and you need to be in line at 7:00 am to be lucky enough to fight for them. If you are lucky enough to get one of the 15 or so sports, you must stay there from 7am on or they will remove your times and someone else will take your spot. Your only other option is to rent a cabana. They have been $300/day (yes, about the price of a room) but you got one free day with 3 paid days so it ran about $225/day. I just booked a room for June at the rate of $1,100 per night and when I asked about reserving our cabana, I was told the buy 3 deal was no longer available AND that they are now $350/day.....do the math, that's a 50% increase in 7 months!! Some price to prevent skin cancer. Did I mention that right next door is the Four Seasons, same view, nicer restaurants, better bars, great kids area with X box, pool table, etc AND the cabanas are FREE! Now know why the stars always stay at the Four Seasons now, not the GW. The GW managent needs to rethink the pricing or they will alienate all their long time loyal customers to other resorts in Maui! Best of luck....and sorry if there are typos, writing this on my iPhone:) Aloha~

    (2)

  • G S.

    Food was great. Wide variety of local dishes. The entertainment was great. Overall a great luau to attend

    (4)

  • Sandy F.

    Most beautiful hotel in the world. Great gardens, beach, pools, slides, rooms, and bars. Wish wouldn't Nickel and dime with resort fees and valet parking charges. Still great choice

    (5)

  • Mabelle A.

    Came here for Sunday brunch - our reservations were on the later side so it seemed fairly picked through and they didn't replenish that often. The drinks are super expensive and not very good - specifically my bloody mary. Our server was nice enough to take one of ours off the bill though. The view is beautiful and most parts of the meal were good, but nothing spectacular. Our server seemed overwhelmed even though it wasn't that busy. I know a lot of people love this place - but I can say it's not really my favorite. When we visited another time for cocktails, it felt like we were in Vegas. I want to feel like I'm in Hawaii relaxing, not surrounded by a lot of noise and sequence.

    (2)

  • J. Kirsten E.

    You pay for what you get and here you get 4.5 stars of Hotel experience. I noticed some people complained about price but you know it's expensive when you book. We got a pretty sweet deal through Hotwire, btw. Its not the four seasons, so if you are looking for a 5 star hotel experience maybe you should go 5 stars. I thought the service was phenomenal. Honestly, I cant think of what would make it better. They put leis on you upon arrival (aloha!) which is charming. The breakfast restaurant was really good (whole wheat pancakes and egg white quesadilla), we opted out of the buffet. We spent most of our time at the adults only pool - which you really need to get to early to claim a spot (my only complaint), however this place is extremely family friendly with kids all over. The pool is a child's dream. Bed was great and I'm pregnant sooo that was important to me. The Spa was a true spa experience. They have all these pre massage salt baths and hot soaking tubs/ showers. We loved our time there. Thirty dollars a day for valet was a little annoying but what can you do? We left the hotel on an errand for barely more than an hour one late afternoon and our bed was made for the second time that day (because we had napped) when we returned. We enjoyed room service late at night and it was prompt and delicious! Everyone on campus was super kind and helpful. We would stay here in the future, especially after we have kids.

    (5)

  • Nicole D.

    Was lucky enough to go here for part of my honeymoon and it was AMAZING! We received leis and check-in, standard for any Hawaiian resort, and a coupon for a free bottle of champagne at their restaurant. The room was beautiful and had an ocean view...it was a little far from the reception and pool entrance area, but still very nice with a balcony and amazing view of the resort and the beach. We had a mini fridge for beverages. Went to the hotel's restaurant the first night and, although incredibly expensive, it was a very cool experience. The place lights up at night with tiki torches...it's pretty much amazing. We had breakfast every day at the hotel and it was an outstanding buffet with a beautiful view of the ocean. The beach was great..nothing to complain about. The pools were awesome! There were several different pools, tons of water slides, etc. A wonderful experience all around!

    (5)

  • Melissa B.

    Pros: -beautiful grounds and amazing pools with a lazy river -updated room and lovely bathroom -great views -beach access -seriously stunning resort Cons: -They nickel and dime you for everything; resort fee, mandatory valet parking, fee for DVD player, fee to rent beach/pool equipment, etc.

    (4)

  • Karen F.

    We had sunch a 5 star experience - but keep in mind it was in 1994. Perhaps now it's passed its prime? Back then we ate at the Humu Restaurant, lounges by the "lazy river" style pool and splashed down the water slides. Every aspect of our room, our stay and touring the gorgeous grounds was top-notch. I had the best EVER pedicure here, too.

    (5)

  • Bryan B.

    Our best family vacay ever (so far) Elaborate Lazy River with cascading pools connected via waterslides Tarzan Rope! Pool Bar Water Elevator Pool Volleyball We also had a blast at their extensive fitness center and indoor basketball/raquetball center to burn of all that damn good food around there I'd give 10 stars if I could!

    (5)

  • Melissa T.

    BEST RESORT EVERRRRRRR! We stayed at the Grand Wailea for 3 nights on Hilton free night certificates and had to switch hotels our last night on Maui to the Westin Ka'anapali because we ran out of free nights. I did not realize how amazing the Grand Wailea was until we had to move hotels our last night. The Westin is not slumming it by any means, but the Grand Wailea is just over the top awesome! Upon arrival, we were greeted with leis and received an upgraded room in the Chapel wing at check-in. I would recommend asking for a Chapel wing room - it's really close to the center of the hotel and the pools. This hotel is 48 acres, and trust me, it is a trek (and a maze) to get across the grounds. Our daily resort fee was also waived, which was a nice surprise! The room is so-so - not what I would expect from a ~$400/night room. I found it disappointing that they removed the mini-fridges just a couple months prior. We had to buy a not-so-environmentally-friendly styrofoam cooler to keep our drinks cold. Anyway, you don't come to Hawaii to spend time in your room, so that's okay. The pools and the beach are where it's at!! The pools - I don't even know where to begin. It's crazy big, and can please everyone from kids to adults who don't know how to swim. Some of the amenities include a rope swing, water slides, water elevator, and a kiddie "beach." Random fact: the water elevator cost them something like $1.8 million - and it was a pretty lame "ride" if you can even call it that. There are plenty of lounge chairs to go around. Granted, I went in November when it wasn't that crowded, but seriously, there are so many chairs I don't see how you wouldn't be able to find one. For someone like me who finds the sun's rays too strong, there is also an abundance of umbrellas...and shade. The ONLY downside to this hotel is - the drinks were superrr expensive. I wanted a drink that came in this cute pineapple souvenir cup - it was $23! I nearly died when the bf told me how much it cost. For $23, I would like straight vodka in that thing, please! And the beach - the beach is RIGHT there. You can rent paddle boards for $40/hour - a bunch of people were doing it and it seemed like fun. It made kayaking look stupid (which a bunch of people were also doing.) When I come back to Maui, I can't imagine staying anywhere else. I've been spoiled. The Wailea side is like 100 times better than the Lahaina side, just fyi.

    (5)

  • Halina B.

    Wow! What an amazing place! We stayed here for our wedding/honeymoon and although it was pricey, it was worth every penny. The grounds are unbelievably gorgeous, and HUGE! It took us a few days to get acquainted with the place! Our room was simply fabulous. We had a private balcony with an ocean/garden view, with a koi pond that surrounded our entire patio. The beds were super comfy, the bathroom was huge! The spa was fantastic! I had the 80 minute deep-tissue massage which was pretty much the best massage I've ever had! The pools were awesome! Water slides, lazy river, swim up bar, volleyball... the works. There was a private adults only pool which was a lot more quiet than the main pool area. The only downfall to the pool area was seating. Most days, the chairs were taken by 7am!! If you got there any later, you really had to stand around and keep an eye open for an open seat. The beach was nice, and actually much easier to get a chaise at than the pool. The hotel is really close to "turtle rock", so there are gigantic sea turtles right off the shore! We were there the beginning of August, so there were TONS of kids! We didn't mind...they were all having a blast and were cute as can be. We definitely plan to bring our children here, once that time comes! The gym was nice, my husband went every morning and really enjoyed it. I opted for the fitness classes. I took pilates, core conditioning, spin, and beach yoga. The instructor for all the classes was amazing!! I was working out with a personal trainer in my home town for 3 months prior to the wedding/vacation and while he was great and all... the instructor at the Grand Wailea got me sore in places I've never been sore before!! The beach yoga was wonderfully refreshing. We had breakfast every morning in the grand dining room which was just delicious!! I typically steer clear of buffets, but the buffet here is the way to go! And the champagne brunch on Sunday's is a MUST! The entire staff of the hotel were friendly and professional. We've vowed to make staying here a routine in our vacationing...can't wait to go back!

    (5)

  • Ashley G.

    Pros: The hotel was beautiful and "somewhat" relaxing getaway for our honeymoon. They took extra care of us with a special honeymooon turndown service where they made two cute kissing swans out of our bath towels and placed purple orchids throughout the room. The food was very good everywhere, but highly overpriced. We ordered room service twice, once for breakfast and once for dinner. Breakfast ran us about $60 and the dinner we ordered after our trip to Hana was $80. We also ate at Humuhumunukunukuapua'a which ran my husband about $200. They did include a free honeymon desert and a cute stuffed toy for our future child which was nice of them. The waterslides and several pools were a fun experience but that also leads to the cons. Cons: The pool gets crowded very easily and early on, if you arrive anytime after 11 or 12, good luck trying to find some chairs. Being that it is somewhat of a waterpark, the pool is also overrun with kids jumping in from all directions. Obviously their parents don't care that their kids are splashing you because they're off elsewhere enjoying some tropical drink while their kids run amuck. Another HUGE negative aspect of our stay was some stupid Texas Roadhouse convention. They basically took over the whole resort by placing their logo and banners with pictures of stupid Rednecks all over the resort. To make matters worse, the luau was cancelled one night because they set up a stage on the luau lawn for these people. They were also blasting country music that could be heard all the way from our room on the opposite end of the resort. I'm sorry but I don't want to go to Maui to hear country music. We complained to management because nobody informed us of this convention upon booking. We would have stayed next door at the 4 Seasons had we known about it. Overall the hotel is very nice, but probably better suited for families with children and not so much for couples looking for a romantic getaway.

    (3)

  • Joshua L.

    Went here with my girlfriend for a nice week long vacation. We've been to the Four Season directly next door and wanted to try this place. It just seemed fun. I regretted this decision my entire stay. We arrived when they were filming a movie. Maybe for some people this is exciting but it was HORRIBLE. Portions of the resort closed and more annoyingly there were paparazzi peering over the bushes the entire time. I can not stress how intrusive this was to us on our vacation. We decided to try and BUY some more privacy from the hoopla so we rented a cabana but because of the filming we couldn't get a drink because the pool area was extremely understaffed. UNBELIEVABLE. So we gave up on it and tried to get drinks ourselves - we walked to the bar and because the bartender went on break and the movie took over the pool bar we were SOL and couldn't get food or booze while on a tropical vacation. Needless to say it was a terrible experience - the only saving grace is when we decided to walk to the Four Season next door and have dinner. I hate to say it but the only relaxing times I had while on this vacation were off campus activities like sight seeing and eating at restaurants NOT located on the resort grounds.

    (2)

  • Natalie A.

    Crowded and expensive. This is a destination where everthing is provided for you; I personally like my Hawaii a little more natural and a little less tailored. I am writing a review to point out the most extraordinary statues on the grounds and in the lobby. If you love art; then you will be struck by the poetic beauty of these statues. I think a picture is worth a thousand words. Hope you enjoy the pics of these great Hawaiian statues as much as I did seeing them.

    (3)

  • Jean C.

    I would have expected more out of a Waldorf Astoria property, frankly. I'll try to keep this short. When we arrived and went to our room, there was a huge cockroach as soon as we went through the gate. I have been to Hawaii (4 other islands) and have never had this encounter. Yikes! Huge! I went out to look at our balcony and ANOTHER cockroach. The timing of our trip was apparently when they get slower, but they were doing work on the pools and hotel. A major noise issue. Too bad for the guests at this time period. Even though it seemed to be a slower time, the spaces at the pool were still competitive. I had to set my alarm early for us to be able to get a decent seat and still there were already a ton of towels set out and we had to walk around the property to be able to get some shade for the kids. The pool/towel/bracelet folks. Not friendly, period. The kids pool seemed to be falling apart. Although they had fun in the fountain, I was afraid that they would cut themselves on what seemed to be failing tile. A friend and I went to the buffet that included champagne, while the others were out on a dive, and we were there a while I admit. But it seemed that we got pushed out. We had one of our guests contact the rental car folks in the lobby, in person, to rent a car for a and they gave a super high price. We decided to have another person go down and talk to them and the pricing they gave him was a large amount lower. A bit uncomfortable when they went down together to finalize the rental for the day. Just kind of odd that the pricing varied. Ultimately we were taken care of, but a bit frustrating. When we left the resort, I accidentally left an item in a taxi as we entered the airport. The taxi company was amazing as they called the driver (who we were a fan of before), found the item, but we had already went through security so couldn't get the item as we were already on our flight. They had said they would take the item back to the hotel, would leave it at the front desk, and I could coordinate have the item being shipped back to me. I waited a day so the item could be taken back, called the front desk, and they told me I needed to talk to the "Communications" department. They transferred me, I explained the situation to the person, and she said she didn't know what I was talking about and hung up on me. I tried to coordinate with this "department" two other times and had the same horrible service and experience. Finally, I got someone who helped me with GREAT service at the front desk after I told him what I encountered prior and he helped return the item. In addition to this gentleman, the pool wait staff was incredible, as were the Spa staff. Several of the other restaurants we ate at (outside of the buffet) were also incredible as were their staff. Not a horrible experience, but based on it being a Waldorf Astoria property and the cost, I would have expected a lot better.

    (2)

  • Gianna R.

    This is by far the best and my personal favorite hotel on Maui... The hotel and grounds are amazing, The staff is very accommodating and friendly but the main attract to me is the pool.. Hands down they have the best pool with swim up grotto bar in Maui... You can't beat the location in upscale Wailea... If you are lucky to get to stay here you will know you made the right choice after 1 min of arriving...

    (5)

  • Faye B.

    Extravagant, for sure and pricey indeed, however, my stay was for my honeymoon so we splurged a bit for ourselves. Traveling for work helped me rack up enough points for one free stay and the Hilton rep also helped us to get a deal that included our breakfast for $450 a night. Still expensive, I know, but can you imagine what it would have been if we didn't have that free breakfast included? Anyway back to the resort....it was beautiful. The view was amazing and how could you be bored with all of the different pool options and the beach just steps away? We were busy bodies and kept leaving the resort to do things like watching the sunrise, driving to Hana and back, and zip lining. The staff are all super nice. I actually got a kick out of a staff member chasing down someone that just checked in because they didn't get a chance to give them a fresh lei. Can I say how super nice the valet guy was? I am sure the same guy saw us at 5 in the morning for like 3 days straight and was always nice enough to ask if we needed extra bottled water or to borrow towels if we were going to the beach. Our package also had a nice deal that let us order our breakfast included breakfasts to go! No joke on these, but when you order they could feed a whole family and we ordered two and had enough food for the rest of the day. They even come in these super cute insulated bags! This option was especially helpful on our Hana road trip. We had breakfast, snacks, and drinks the whole day and then some. When we were on our honeymoon I got a text from a guy friend saying that if I ever trusted his judgement on anything it would be to book appointments to their spa. Oh boy was he right! I was able to book a couples massage on one of our last nights. They ask you to come in an hour before so you can use the spa amenities before your actual appointment. How awesome is it to be able to have your choice of an aromatherapy bath, sauna, steam room all after an all over scrub?!!! It was a memorable stay and who knows maybe we will return in a few years to celebrate, relax, and enjoy all over.

    (5)

  • April C.

    This is a beautiful 5 star hotel. It takes your breath away. The hotel has Many pools, outdoor bars, and it directly on the beach. They have a beautiful church, waterfalls, and beach property for a wedding. It is kid friendly but you don't feel that it's over crowded with kids because the hotel grounds are so large.

    (5)

  • Christina M.

    I am a big fan of the Grand Wailea. The grounds are beautiful, the pools are the best family pools in Maui, and the Spa & Beach are pure AMAZING. This is definitely a family friendly resort. You have lots of restaurants, shopping, store, coffee & ice cream, SPA, beach, and nice walking trails all in walking distances. We have stayed many times without renting a car and it was perfect and relaxing. We will definitely be staying here or the Villa's when we return to Hawaii with them.

    (4)

  • Margaret P.

    Pure bliss! That's what I have to say about the spa. Can't speak for the hotel accomodations itself, but the spa is absolutely breathtaking. We decided to treat ourselves to a spa treatment the same day we arrived on Maui. My friend found this great deal on Trip Advisor, while doing some research for spas on Maui. We each booked the Haven Package for about $120 each. This package includes free valet parking, access to the spa, an exfoliation and a 50-minute massage or facial. We chose the Lomi-Lomi massage. Oh my god, this experience was heavenly. The lobby of the spa was spacious and beautiful. The staff helped us settle in and showed us to our lockers. They gave us a tour of the facilities. We relaxed in the huge hot pool in the middle of the spa, before moving on to our exfolation services then the salt tubs. I have not felt that relaxed in such a long time. Made me seriously think that I could marry rich and not for love. While we waited for our Lomi-Lomi massage therapists to call our names, we waited on the lanai between the men's and women's spa. What a view! It was absolutely beautiful! The Lomi-Lomi massage was just icing on the cake. I dozed off towards the end, and woke up, smelling the wonderful Kukui Coconut lotion my therapist had rubbed into my skin. I ended up falling in love with the scent so much, I've ordered a bottle for home! Returned back to the lanai as I waited for my friends and just took in the sun before it set at the end of the day. What a way to start our trip! I totally recommend the Haven Package to feel luxurious without breaking the bank!

    (5)

  • B P.

    An amazing resort in a piece of heaven on Maui. The pools and water slides are amazing...even better than the Hilton Waikaloa. Yes, this is a kid friendly resort, but if you have any type of common sense and are concerned about noise level, there is an adult pool and ways around the noise, like ear plugs, or sipping down Mai Tai's at $15 per pop. We didn't have an issue finding a lounge next to the pool and were definitely not stressed about it. Trust me, you'll be in the pools yourself so don't worry about it. With a swim up bar with a 42 inch flat screen...its all good. Seriously, the drinks and food are a premium so BYO or be prepared to drain your bank account. Snorkeling was amazing off the left point of the beach. Get out around the point and you will see turtles and Picasso trigger fish. At 7:00 am I was in the water surrounded by hundreds of fish and a sea turtle gliding past me...AWESOME! If you can afford it, do it, you won't be disappointed. The resort is probably the pinnacle for Maui, maybe all of the Hawaiian islands. Truly gorgeous!

    (5)

  • Regan C.

    I haven't been to any other hotel as classy as this resort before, so its hard for me to fairly compare and rate, nonetheless, its worth 5 stars for me. Note, this place is EXTREMELY large, so lots of walking to get to places. This place is swimming pool. Because of this, you'll find plenty of kids swimming and playing in the pool areas. There's 5-10 slides, a swim up bar, rapids, bridges, and more. Best thing is that it is extremely clean and there is PLENTY of space to relax. They also have a series of shops and restaurants at the resort so that you don't have to go far to find things to eat or buy. The beach front is also extremely nice. It spans the entire resort length and has a good amount of coral on one side where you can go snorkeling. The tides are very light, so its very calm. I think this was one of my best vacation's that I've been to EVER. I'll come here again, if I can pony up 800 bucks a night, but if you have dough, its worth it.

    (5)

  • Jen S.

    From the exterior, what an incredible resort!... Breathtaking views, luscious foliage, tropical waterfalls and a welcoming staff. I wish I could give it a 5 stars, but the room lacked in modern appeal and I will definitely be sharing more of the photos on that later once my photos are retrieved from the camera. I hate admitting how touristy I stayed by hardly leaving the grounds on this trip, but I had so much fun on the slides and the pool that it really accommodated my short 4 day-stay on this visit. All the pluses include: gorgeous grounds, a wonderful morning breakfast buffet (kids under 4 are free), an additional $50/day for a third adult in our room, daily pool wristbands, four levels of pool and slides plus two additional tunnel slides for older kids and adults, great food, craft activities starting at $25, pool toys/accessories available to buy, snorkel lessons and a small dive pool, a fun water elevator, amazing beach sunsets!... Even an adult Hibiscus Pool area for those not wanting to be around the kids... Very short walking distance to the Shops in Wailea (Kai Sushi, Tiffanys, Louis Vuitton, etc.) And the list goes on... The downsides that immediately come to mind is the lack in visual appeal of our room. Mandatory $30/day Valet (but the plus is they leave you a cold bottle of water when they retrieve your vehicle) We stayed near the Spa, ground level and while it was accessible to the pool, the room's amenities include a refrigerator and flat screen tv, but as for the rest of the room, it is so dated and dilapidated, I don't know if I'd be willing to pay the full rate. We had our accommodations and rates through American Express but the service fell short to be honest, according to Amex standards. The lamps are crooked. The furniture is dented and scratched. The paint interior is faded and holes or punctures are visible. The moldings are dusty and dingy. The bathroom grouting is so yellowed, the tiles are broken, the shower NEVER got hot. The AC vents are black in dust. The electrical switches are yellowed and old except for the bathroom dimmer switch-light switches. The carpet is far from luxurious. The bedskirts are crooked and old and STAINED. The bedding itself is far from that hotel crisp-appeal. The pillow top beneath the sheets were unleveled and made it uncomfortable and made me wonder what it was actually covering up... I could continue detailing all the lackluster room amenities, but we definitely did not spend enough time in the room to make this Maui trip a disappointing one. The hotel locked us out of our room in the last day when we had 4PM checkout! Irritatingly waited 30 min before we just walked to the front desk to get a new key issued. As my quick tip states, where the room lacks, the grounds made up for immensely! I need to get caught up on my Maui reviews, and compared to the Hyatt Regency in Ka'anapali, The Grand Wailea is more favorable ONLY because of the slides ;). The Hyatt's review is looong overdue but in a nutshell, these two resorts are on opposite ends of the island so choose accordingly to what you would like to be near, Hyatt for Lahaina and beach exploring, and Grand Wailea for shopping, close to Big Beach and fuuuuuun pool slides!

    (4)

  • Kristi T.

    We came here for my fiancé's work trip. I was just so excited to be a part of it all, I really didn't care about the amenities! Grand Wailea has personal staff, helpful concierge, staff with a smile, views to die for, and rooms the size of our condo in Chicago. I must admit, my favorite part of the room (besides the amazing view of the grounds and then the ocean) is the bathroom. I want a replica at home, please!!! The service is great from poolside, to lunch, to cleaning, to spa. Speaking of the spa, you MUST go! They have an hour long semi required relaxation water therapy. There are two hot tubs, lounge chairs, a few rooms with 5 multi colored fruit/salt baths, water flow massages, etc. How relaxing. Besides the fact that i felt like a prune, i was so relaxed and ready for my massage I cant even describe it. The massage was in a nice room overlooking the grounds with open windows, soft music and lighting, and amazingly professional and perfectionist massage therapists. It definitely costs an arm and a leg, but the noodley feel you get once you walk, or sort of absent mindedly stumble out, is amazing and so worth it! The accommodations for our group were taken care of without hassle, the views are undeniably the best the island has to offer, a free driver to local hots pots, shops of wailea walking distance across the street (must go to Tommy Bahamas Island Time aka happy hour), amazing golf courses within a 5 min cab, and somehow I didn't mind paying $10 a glass of champagne. You must come!! The adult pool is where the partying is a (if you want a lawn chair, you need to be there prior 7am)t, the kid pool is fun, lighthearted, busy, and has free shade! Food is great, drinks are better! Stay at least a week, it flies by and leaves you wishing for more!!! PS Jennifer Aniston and Adam Sandler were taping a movie here which was awesome! That's how good of a spot it is!!! :)

    (4)

  • Devina G.

    I'm in complete awe. What a beautiful resort! the rooms were amazing, pools were superb! great customer service and excellent room service, beautiful decor, I mean pictures and the movie "Just Go With It" doesn't really do it's justice. Mother was married there last week 10/1/2011 and we stayed there for a week. Beautiful ceremony and reception dinner at the Humunumunukuapuua restaurant. BEAUTIFUL! I was actually overwhelemed at the beauty of the resort. I didn't know where to start taking pictures. the pools had two big slides and a few smaller ones. A tarzan rope pool, lazy river, swim up bar, adult pool, kids pool and volleyball pools. The Grand Luau held at the resort was great! food was sooooo BOMB! too bad I was on a strict diet for my bridesmaid dress. I had to refrain from seconds and third. ugh. I loved being so close to the beach and how secluded it was. Prompt valet service with water and towels provided, housekeeping knocked just enough to acquire your needs (shampoo, klenex, lotion) and our rooms were always neatly cleaned, and friendly staff everywhere. Our Sunday breakfast buffet was amazing as well.food ranging from miso soup to omelletes and waffles. This hotel offers yoga classes and also yoga on the beach. We did that and it was pure bliss. I can go on forever with so many positives! The Grand Wailea is on my top three best hotel!

    (5)

  • Gail S.

    What a wonderful resort. Beautiful, expansive grounds. Our room was bigger than my first apartment! We stayed in the conceirge wing - well worth the extra cost with nightly happy hour and breakfast/evening appetizers every night. Main pool was lots of fun with tons of water effects (water elevator and lazy river currents) and a swim up bar. Adult only pool was great if you just wanted some quiet time. AWESOME spa - could have spent days in there! Had a fantastic anniversary dinner at the restaurant overlooking the ocean. VERY romantic with great food and service. Staff was a treat as well - everyone remembered our name all week and always stopped to see if there was anything we needed. A truly great experience!

    (5)

  • M E.

    What I love about the Grand Wailea is that they accommodated my family of six!! We had an awesome time there. A whole day was spent at the pools and water slides. The room was clean, beds comfy. The staff made sure to upkeep the room at least twice a day. Everyone is super friendly and helpful. Little pricey, but oh well. My only suggestion would be to update the tile in the bathrooms - they're kinda old. We will definitely be staying here again on our next tax return ; )

    (5)

  • Joshua A.

    Wife and I went to the Grad Wailea to have drinks during the day. We had $20 drinks by the pool until we were accosted by the hotel security for not being guests. Even though we were patronizing the restaurant and bar, as we had many times before, we were threatened with jail for being on the premises. We were escorted to the a seperate back room by security where I was yelled at by head of security. My wife and I were separated and forced to answer to an intarigation process that lasted over an hour. My wife cried on the golfcart ride to the car. We will not be staying here in the future. I recommend the Hotel Wailea.

    (1)

  • Jeff s.

    The Grand wailea is a massive hotel, to the point that it should have never been built. It's a chore to get anywhere in this hotel. You will get plenty of exercise walking anywhere in this hotel. Your on vacation you shouldn't have to get worked getting from point A to point B. The rooms are nice and comfortable, The spa here is amazing, The food here aside from Amassia and the homomomokopa (not sure of the spelling of this one) restaurants is about as poor as can be. Why would a hotel of this caliber have such bad food? And everything is really expensive. If you stay at the Grand Wailea save your self the trouble of finding good food here and leave the property for your meals. The Spa, the location and the room deserves 5 stars. The hotels food from the main kitchen, room service and that joke of a cafe/ market is pathetic, and size of the property deserve 1 star. Average is 3 stars.

    (3)

  • Alice B.

    This was our first trip to Maui, and after much research and recommendations from friends, we decided to stay here. I had read some of the negative reviews, and had some concerns even after we booked our stay, but none of those were founded! I would absolutely rate this 5 stars, and this is considering the other places I've considered 4 stars in the past 6 months (Four Seasons Whistler and Grand Californian). The resort is beautiful and the location is perfect, especially in the winter months. We just went with the standard garden view room, and it was perfect. After all, the resort itself is beautiful, and as little time as we actually spent in our room, it wasn't worth the upgrade since the actual beach is beyond the pools in front anyway. The bathrooms were large with a nice shower separate from the tub and separate toilet area. The rooms were spacious and there was plenty of space for two adults and two young kids. Our first floor room had a nice large patio that extended out into the grass and courtyard area. The housekeeping was excellent, and very thorough. New fresh towels even during the evening turndown service. No bugs or mosquitos anywhere to be seen, and I'm a mosquito magnet. While some reviewers commented about mold in the bathrooms, I don't think this was a huge issue. Yes, the bathroom caulking could have used some refreshing, but it was very minor. The pools were spectacular and there is something for everyone. Neither of my kids (5 and 2 1/2) are good swimmers, but they loved the kiddie pool with sand near the actual beach. This was a great option for when the waves in the ocean were pretty big, and also because of the poolside service for drinks and snacks. Not once did we have a problem finding poolside chairs or beach umbrellas, and the resort was at 100% capacity. Then again, there were two conferences while we were there and I suspect the attendees were actually at the conference during the day. We also paid for the Elite membership before our trip, hoping that we would make this a regular family vacation destination. The cost of the membership was basically covered by our trip savings, and we will be back again for sure!

    (5)

  • M W.

    My family has been here 3 times in the last 7 years and I have to agree with those who are saying that they are underinvesting here. Resort facilities are not as clean as they should be at this price point. Hotel staff was relatively uninformed, frofrom what drink/meal packages specials are available to whether many or all king bed rooms have pullout sofas (we were told they do not - they do). Internet access failed one morning and technical support took 3 hours and 3 calls (and an hour+ of my time to resolve), and management doesn't care if you are inconvenienced (cost me an entire morning of work). Not planning on staying here again. From reading the reviews here (too late for me this time), it appears Hilton/Waldorf-Astoria don't particularly care. Anyway, so this isn't entirely a gripe fest I will say that the pool area is great for the kids, though slides don't open until 10am which is WAY too late as most US mainlanders are up at 5am or 6am due to body clocks/time changes (and yes, I understand the visitors aren't all Americans but they should open earlier to accomodate their guest dropping several thousand dollars a week) and they ought to have the maids train the rest of the staff because though the bathrooms could use a little more TLC they were consistently friendlier and more helpful than the rest of the staff and the "manager" I dealt with.

    (1)

  • Keena A.

    MY HEAVEN ON EARTH. Enough said =) Went here in April '11 for an early 3rd anniversary trip w/ my hubby. SCENERY: gorgeous ROOMS: we got upgraded to a resort view. really enjoyed sitting out on the lanai every morning and reading while my hubby slept. it took me a while to get adjusted to the time difference, so i was waking up early during vacation bc i just couldn't help it. i didn't mind tho; the beauty made up for it. RESTAURANTS: we had lunch at the little restaurant by the pool one afternoon and the food was pretty good. i'd remember the specifics if i was looking at my pictures right now, sorry. my only gripe is that idk if they have an option for free breakfast every morning, but we stayed at the Kauai Marriott for our honeymoon and got spoiled with a daily buffet included in our package =P it just got pricey having to eat 2-3 meals a day away from our hotel... SPA: the spa was pricey but the services were great, esp since i decided to spend our last day in Maui getting a massage =) POOL: the highlight of this hotel. multiple slides. the water elevator was overrated, but still enjoyable. i wish i was a kid again so they'd let me go on the rope swing LOL. great pool if u have kids. Great area to walk down the beach path; that's how we found this hotel when we went to Maui in '09. Shopping plaza within walking distance.

    (5)

  • Jenn K.

    Let me break it down for you: Pros: The hotel is gorgeous. The views are amazing. Lazy river. Cons: Oy, where do I begin. . . We were there as Hilton Diamond members who upgraded to a full ocean front room. Our first room had NO ocean view due to being completely blocked by palm trees. They moved us, but why wouldn't you give Hilton Diamond members a better room from the start (and how are you charging anyone an ocean view price for that room?). You want to know why? Their front desk is terrible. I'm sorry, but they are just not very nice at all, and completely do not want to help. This was proven to us over and over again throughout the trip. The restaurants are not very good, with the exception of Amasia. We were treated rather terribly at Humuhumunukunukuapua'a. They do not have much shade by the pool . . . unless you pay for cabanas. Our room price was something insane like $750-900 per night and we have to pay for shade? Oh wow. The staff as a whole are super bitchy. Let me share a little story that really sealed the deal for us that in the future we will never frequent a Hilton again, at least for a serious resort vacation. We were in Maui to celebrate our wedding anniversary and my husband's birthday. We were having our ho-hum service at the Grand Wailea, and then went over to the Four Seasons for an evening for a very memorable night. First, we had a reservation at Spaggo. We got there and they greeted us by name and offering us a gorgeous table with a stunning view of sunset. Our server was incredible and they anticipated every need. After dinner, we went downstairs to hear some live music and have an after-dinner drink, to which we continued to have great service and a perfect evening! Our server at the bar asked what we were celebrating, and she brought us little truffles with a white chocolate scroll banner for each plate of truffles, one saying "happy birthday" and one saying "happy anniversary". Wow, what a sweet gesture. We left the Four Seasons pledging our allegiance to them and not wanting to leave! Anyway, I decided to write this whole thing because we really were excited to stay at the Grand Wailea and were quite disappointed with the result. So disappointed in fact, that we are transitioning our hotel rewards program to Starwood!

    (3)

  • Omeletteuknow O.

    Having traveled quite a bit, staying at various resorts over the years, I will say the awe factor here is more or less in the location itself and the various areas around the resort, the grounds, lobby area, etc. We found all of the staff to be extremely nice and friendly (except at the Cafe Kula). Breakfast in the grand dining area. I'm not one to gorge on food so I felt it was overpriced for what I eat. I generally eat low carb, so couple of eggs, 2 slices of bacon, 1 sausage, that's about it and that's $30+. Even if you don't order the buffet, if you order from the menu instead of the buffet, it's the same price by the time you add it up (includes toast that I don't eat and potato that I don't eat) was the same price. My husband enjoyed breakfast and the setting much more than I did. It was a nice setting. Yes, there were a few birds around but the staff were on super alert and kept them at bay. Covered your coffee, etc. for you if you got up and forgot. The buffet was pretty much a standard buffet, nothing extraordinary. I've had better in Vegas at Bellagio's. Pools. We used the Adult pool area pretty much the whole time. We only had 1 day where we couldn't find a chair. Getting towels was a half minute process, I can't believe people complain about the wrist band! It is a public beach so I can understand why they want to validate who you are before handing out towels. No screaming kids and overall a nice quiet area with people either reading or sleeping. We visited the other pools and it was pretty noisy but all in good fun and we weren't staying in that pool area so we just kept moving along. Exercise Room. Nicely sized cardio and weight room. No showers though. My husband didn't like having to leave there all sweaty and gross trekking back to the room. We really enjoyed the 3 mile or so path that we walked every morning (some of it you can walk on the beach) and there are also some areas paved and/or with woodtype planks (ie you could push a stroller) gorgeous views and we saw turtles in the water almost daily. Parts of it were very busy with joggers, and other walkers so you had to be on alert of people trying to pass you,or getting stuck behind seniors, etc.. Spa. Overall nice experience but I've experienced better at other resorts and on Cruises. The dry sauna was very old and the wood very stained. The steam room was small and looked very dated, plain white 70's type tile but worked very efficiently. The soaking tubs were nice. The only thing I didn't like is that you couldn't use any of the facilities of the Spa without a treatment and you are limited to 1 hour before your treatment (most spas allow use of the amentities for the entire day of your treatment). We have always visited places where you could pay a daily spa fee to use the facilities but we were told you could pay $55.00 for 2 hours but you have to schedule your time and limit it to 2 hours. I can understand why they would want to limit the volume of people milling about but we've spent many vacations where the spa amenities were a big draw for us. I like to use an indoor jacuzzi and take a steam in a peaceful trainquil setting. The Room. Really nothing spectacular. Again, it depends on where you've been, where you've stayed but there was plenty of drawer space, closet space and a small fridge (no mini-bar). There were small things I noticed like stains and such on the walls and ceilings that I don't know how they could be overlooked by housekeeping. Bad paint job with some patching that should have been sanded down (I am female not sure how I noticed this stuff but I did!!) Some moldy looking stuff if you peered into the corners of the shower. The bed and pillows were comfy. Good sized desk with both ethernet and wireless. Nice little patio with comfortable chairs, ottoman and table. Bathrobes dingy white looked like they had seen better days. Nice coconut scented supplies for shampoo, conditioner, shower gel. The tub would have impressed me if it had jets but it didn't. Ample supply of towels. Turn down service with little flower on the bed. Late checkout requested, no problem. Front desk was very nice and accomodating. All in all a nice visit but I next time if we come back, we'll try the Four Seasons.

    (4)

  • Taralyn R.

    This was one of the best hotels I have stayed in a long while. As soon as you drive up- their staff was so friendly and made us feel so welcomed. They always opened our door for us to our vehicle, if we were getting in or getting out of it. They greeted us with a lei. If your coming in around during the late shift- there are these two guys that are so genuinely nice. Their names are Steve and Steve. Really helpful when asking for directions or places to go. When you walk in there is beautiful Hawaiian sculptures and you can see one of the bars with its beautiful lighting. The hallways are long but it's worth the view when walking outside. Our room had a great view of the ocean and of the pool area. The bed was really comfortable. I was indifferent about the blanket because I am a cold person I was a little worried. But one big comforter was perfect. But I'm sure the hotel would accommodate if anything. The bathroom is huge and clean. There is a mini fridge- we ate out a lot and was able to store food in there. A nice TV if people prefer to stay in their rooms. We checked out the pools. Easy to get around from there and to the bars. They had a couple restaurants by the pool as well. We hung out at the jacuzzi and met a couple different people that were enjoyed the hotel as well. They seemed to be regulars- that it would seem that they were there at least twice a year. We didn't try the food at the restaurant or the spa. But my friend who did go to the spa- recommended it for my next visit. When it came to checking out- it was very easy. Didn't have to go to the front desk. We were able to just leave.

    (5)

  • Tim D.

    Beautiful place. Loved it.

    (5)

  • John P.

    The walls are paper thin. Trying to relax with a pair of tweeners playing music next door is...difficult. Food is ridiculously overpriced. One roll of sushi (8 pieces) for $16! The rest of the menu's start there and go up. It'd be fine at the Four Seasons but not here. For the price find something better.

    (2)

  • Jeff H.

    Great resort with a spa that can't be matched. I could seriously spend all day in the that place, check it out and you'll see what I mean! Rooms are very spacious and the bathrooms are second to none. Staff is some of the best around, and seemed more then willing to take care of all my requests. The grounds are truly something to behold. Lots of water features with fish (and some without,) a bunch of lush vegetation and tons of art make a trip around this place a festival of color for your eyes. Pools are so sick! A grotto jacuzzi, swim up bar, and tons of furniture to lounge on while working on your tan. If you still have the money to blow in this economy, a stay at Grand Wailea is certainly a great way to spend it!

    (4)

  • Shreekant P.

    Undoubtedly one of the finest places to stay in Maui. Remarkable entrance with waterfalls, and you are greeted with real fresh flower leis. The rooms were spacious and very comfortable. Ours had an ocean 'view' with balcony. It is a huge property and superbly detailed with flowering plants, coconut/palm trees, curving walkways, tiki torches, bridges, manicured lawns, and a gorgeous beach. The two restaurants on site are phenomenal (and pricey). The property has endless pools (I believe 19 in total), with a water "lift" (yes, the water acts as an elevator--really cool), "Tarzan" jump in pool, and an adult area with two separate and large hot tubs. Lets face it--it is a Waldorf Astoria, so it is expensive. But the service and the quality is simply top notch (e.g. while it is Valet Parking only, but it is unlimited in-out for $25/day, and each time they stocked the car with 2 bottlles of chilled water!). Maui is certainly beautiful, but I am sure our first time experience of Hawaii was greatly enhanced by staying at the Grand Wailea. BTW, we did cruise around some of the other notable properties on other parts of the island (e.g. the ones on Kaanapali) but they simply don't compare.

    (5)

  • Matt P.

    Ever since my parents took me here as a kid, I've had sleepless nights just wanting to go back. To this very day, I have dreams where I'm going to extraordinary lengths to return to this hotel... desperate for a taste of the most delicious drink ever envisioned, the virgin Lava Flow. [And yes, you heard me right: Virgin. Because adding rum to the most sublimely perfect drink ever concocted is akin to defecating on the Mona Lisa. Period.] This hotel -- from the roaring waterfalls heralding your moment of arrival, to the piercing cries of your children who swear never to forgive you for making them leave -- is pure Shangri-La. Something about this place gets under your skin and never quite leaves. For my 21st birthday, I told my dad I only wanted one thing: a Grand Wailea Resort Membership. Now, realistically, who knows what I'd think of this place if I didn't have such enduring childhood memories of it? It's hard to say. But if you have kids, TAKE THEM HERE. This is, without a doubt, the best family hotel on the planet. Your children, like me, will probably try to run away from home at least once a year [true story] because of this hotel. It's just that good.

    (5)

  • J G.

    Everything is great about the place and service except the valet parking. I have to double check if I got my important stuffs out of the van, ie. cameras, iPod, iPhone, iPad, wallet and etc... I wish they had self parking where I feel more comfortable.

    (4)

  • Hana M.

    Had a lovely Sunday brunch at the Grand today. Fresh sashimi, nice carving station, all the champagne you can drink and a beautiful dessert buffet. Service was nicely done and the view was amazing! Kama'aina is buy one get one half off...made it all the better!

    (4)

  • Keith W.

    WOOOOOOWWWWWWWWWWW!!!!!!!!!! I can't believe this place!! The rooms are great. The bathrooms are even greater!!!! The bathrooms are so nice, I wish I could be rubbing my face on those cold marble floors right now! And you think that's as good as it gets? Go to the pool. It's a water park. I wish I lived here.

    (5)

  • Emily R.

    Hmmmm. I came to Maui as a child and remembered being BLOWN AWAY by the pool at this hotel (my family wasn't staying there, so all I could do was dream about it.) ~15 years later, my boyfriend and I decided to stay here on a romantic Hawaiian getaway. Pros: relatively uncrowded, but we chose a time when the kids would be in school. We got a free upgrade to an ocean-view room - the view from our patio was STUNNING. The grounds are lovely and well-kept, and a great place to wander around. The hotel is also on the "resort path" that takes you along the beaches of Wailea, which is a really gorgeous walk. We saw sea turtles just south of Wailea Beach. The location is easily the best in Maui, no argument there. The housekeeping staff is amazing. Twice daily turndown service was great, and they always smiled and said aloha when we passed them on the job. Our room was spotless. Their spa is fantastic as well - I had a wonderful hot stone massage and enjoyed the Terme baths beforehand. You don't have to be a guest to visit, so I'd definitely come to their spa over the one at the Four Seasons (I had a facial there as well while Spa Grande was under construction.) Cons: It's so big that it takes a while to get anywhere - it ended up being a ten minute walk to the beach, which struck me as odd for a hotel ON the beach. Everything about the Grand Wailea is GRAND and overstated. I didn't mind this as much, but someone looking for a very relaxing and personal experience might feel differently. The Humu restaurant was fine, but there's no reason to eat there with Spago next door (get the ahi cone appetizer!) The biggest complaint, though, was the constant nickel-and-diming present in everything you do there - there's a $25 "resort fee" (not sure why you can't just stick that onto the room rate...), it's $300 to rent a poolside cabana, you have to pay $30 for the breakfast buffet (not worth it, and that should really be included in the room rate as well), and the mandatory valet parking was an extra $20. Pretty sure roaches also got into our car from the parking garage (ewww), and when we brought it up with the concierge they just said "it's hard to deal with the roaches in the tropics." Yes, but at the price of the rooms here, you should learn to overcome that difficulty. Ugh. If I came back to Wailea I'd stay in the Four Seasons - more personal, smaller, less overwhelming, nicer staff, and they don't charge you for everything - but the Grand Wailea was a nice place to take our vacation and certainly didn't ruin our trip, or really negatively affect it. And that pool? I'm a grown woman now, and I thought it was THE COOLEST EVER. Glad I could cross that one off the bucket list.

    (3)

  • Mindy K.

    The pool is amazing (water elevator!!) and a great place for kids and families. However, the prices are so high that I believe you can have more fun on Maui just playing on the beach. It was worth if for one trip - but I wouldn't go again ...

    (3)

  • Mike M.

    Very very relaxing! Waterslides, pools, beaches, and great food. Also you can find hidden hot tubs. The spa there was the best i have ever been to, we got a couples massage and enjoyed the salt baths, and you get a scrub. This has been the best hotel on Maui from our research. The Napua tower is the place to be, but unfortunately it costs about $1400 a night. I would recommend trying out their Humuhumunukunukupua restaurant that is surrounded by a lagoon. Mahalo!

    (4)

  • Mr T.

    WOW, and WOW again. We are a family of 4. I'm a 42 yr old male, my wife is 30 and we have 2 children (3 and 4 year old girls.) This resort is perfect. We just lay at the kid pool (sand) and relax in the chairs while the kids play. When they are a little tired of digging there, the 4 of us float through the lazy river starting with the water elevator, then go down multiple slides into multiple pools until we reach the bottom, all in anticipation of getting back up onto the top (via the water elevator) and doing it again. No need for a rental car. No need to go anywhere else. You can walk to the 4 Seasons for dinner for a little bit of a change-(also an amazing view on their patio) The food is amazing here at the Grand Wailea. Of course, if you stay here you will spend a little money. This is NOT a budget inn. But you get first class service and a first class view, pool and food. They are strict at the pool which is awesome (so other people dont take over the pool.) I cannot recommend this resort enough. Thank you Matt for all of your help. Matt and his staff ROCK!!!! This was our second trip here (in 3 years) and we will be going back in 2013 for sure.

    (5)

  • Kenjamin L.

    This is a very nice hotel. The service is excellent. Although there was a slight mix up with the friends and family rate the wedding party was supposed to get. They make your bed twice a day and leave an orchid on your pillow on a card with a poem in Hawaiian. The view is beautiful and the rooms are fantastic. The beach and pool can get a little crowed with children at times.

    (4)

  • Anthony N.

    We have 5 children ages 18 to 6. This was the perfect hotel for our family but not if you are sans kids or looking for something less of a crowd. The hotel has a mini lazy river a number of water slides a sandy section a rope jump and a water elevator. The location from the pool to the beach is also the most convenient of all the higher end hotels. Given the number of kid activities to include water sports Kayaking Paddle boarding snorkeling scuba diving the hotel is packed and at times a circus. Again perfect if you are looking for a place that you can let your kids run free and be occupied for hours. Not the perfect spot if you want to relax read and catch some ZZZs. The lunch food is decent but for dinner we enjoyed the 3 restaurants at the Four Seasons and the Nicks Fish Market at the Fairmont. Ask for a list of types of rooms and room rates so that you dont fall past the break points just to have a view that isnt worth the extra money

    (4)

  • Erin O.

    This is an excellent property, from a groups stand point. It's huge, the banquet staff is excellent, and the rooms are very generous. They handle all issues promptly, biilling was a breeze, and I had no complaints. Here are the cons to note: 1, it's major money, and yes, that's a pain in the butt 2, it's huge, so if you want a lot of super personal service, and you aren't with a group, you may want a smaller property Here are the pros to note: 1, Amazing spa on property, which I do recommend highly, despite the price 2, they have a super yummy yogurt parfait that everyone who tries it raves about, that isn't crazy expensive. 3, there are so many great areas for events on property, you never have to leave, if you don't want to 4, there's a nice shopping center 5 minutes walk away from the property, so when you think you're spending too much on normal stuff, just go there!

    (5)

  • D C.

    Week long vacation from Seattle with a toddler. Amazing, huge, beautiful, clean, and friendly. I did not want to cook during our stay, and wanted to stay at a resort. Mini fridge big enough for leftovers, milk, yogurt, bread for quick breakfast. Microwave available for $7/day. Spacious room and bathroom. My son can't be in the sun for more than 10 minutes, his cheeks get super red, so the open-space hotel worked for us. Fun to walk through the gardens, by the pools, and down to the beach. Plenty of shade from palm trees to play in the sand for him until about 9am. Leaving the room each morning, my son enjoyed looking for the geckos in the plants by the elevator. That really entertained the kid for awhile. Room service food was actually good. Yes, expensive. But, we were tired and hungry when we finally got to the room and Mr. Toddler would def not like to be shoved into the car seat again. ORDER the Mac Nut Sushi Roll. It's a Cali Roll with real crab meat and covered in crushed mac nuts. One of the best things I ate on the trip. Ate breakfast at the Grand Dining Room on the morning we left. Did not do buffet, the a la carte was great. Pancakes were some of the best I've ever had. A few little birds flying by is not big deal, it's an open space hotel people. Will def return.

    (5)

  • Lauren W.

    When we got to the front desk, everyone asked if we were on our honeymoon (which we DEFINETLY were not!)...but when we got to our room, we understood why. Somehow we got booked into SOMEONE ELSE's beautiful suite in the Na Pua Tower (an Exclusive floor for V.I.P guests). DISCLAIMER: IF YOU GO TO THIS HOTEL AND YOU AREN'T AS LUCKY AS WE WERE, YOU PROBABLY WON'T GET ALL THIS FREE SHIT: -Fruit platter -Coppola Merlot -Giftcard for Spa Grande (I'll review that later) -Breakfast buffet -Sunset Pupu buffet -FREE COCKTAILS!!! ---my favorite part I could go on and on but I don't want to make you too jealous! Plus, we've actually vowed that we can't come back to this hotel until we can actually afford to stay in the Na Pua Tower again ($1300 a night!) Maybe one day....far, far away!

    (5)

  • Anastasia O.

    I've gone to this resort every year since I was a child. When they changed management, the resort changed as well. They got a lot more sleezy with money, and the service overall sucks. It used to be great. They charge you for ANYTHING they can, and everything is ALREADY very expensive. The lounge chairs are PACKED into every open spot, the food is not very good and the rooms are horrible. The Ritz Carlton on the other side of the island is 1000 times better than this place. The positives? The pool is fun for kids, unless it is packed with people, and the poolside smoothies are pretty dang good. But as much as I would like to go back just for the smoothies, I can't stand how many people are jammed packed everywhere, and the price of everything. If I'm correct, I think a poolside smoothie is nearly $8! It's a very delicious smoothie, but it doesn't come in a fancy cup, it doesn't even come in a big cup. Don't stay here, it is ridiculous. Although it may be worth one trip during the down season, but even still, VERY pricey.

    (1)

  • Nette L.

    The Grand Wailea Resort... It's been about 8 years since I was here but I can't imagine it to be too much different. My dad had his wedding as well as the reception here and we stayed here for about a week and a half. Let me start with the rooms they are so nice over looking the ocean they have a great view and it is super relaxing. The pool was great they have water slides and a few different pools to choose from. I also got a massage at their spa. It was the best massage I've ever gotten an hour and a half of a deep tissue massage followed by relaxing in the different baths offered in the spa... (Kinda gross the NAKED old wrinkly women walking around the whole place though) I then got my nails redone and a pedi. Both were great! Super relaxing. The wedding was beautiful they had a chapel that was on the beach. Very nice and traditional. When the ceremony was done the ambiance was perfect for pictures. We also opened baskets and let out Doves. Very romantic. Their ball room was beautiful there was an oyster bar as well as a regular bar. Tons of windows overlooking the chapel and the ocean and beach. We were able to watch the sun set from inside. There was a big dance floor and live music. The only downfall that I would have to cosign on one of the other yelpers reviews is the fact that the rooms are super far away and it does get tiring if you are carrying stuff back to your room. But other than that the Resort was beautiful and the perfect place to have a wedding.

    (5)

  • De A.

    Extremely expensive hotel. Rooms are just OK (certainly not worth the fees) but the water park and access to the ocean are excellent. The kids will love the water park and you can have a drink at the water bar. BUT HERE'S WHY I GIVE IT 5 STARS: THE SPA IS FABULOUS! Seriously...the very best spa in the world. It costs about $50 to have access to the spa (treatments are extra). You get a scrubbing rub down, access to the saunas, hot/cold pools, the Japanese style bath, and the absolutely fabulous Hawaiian style pools. All kinds of water features for adults. I spent hours and hours just going from one area to another (clothing optional) then napping, and going around again. Have a blast, if you are lucky to be able to go.

    (5)

  • Jocelyn L.

    more like a 3.5* i was there a few times a few years ago - rooms: were a little dated. a little disappointed. make sure they give you an updated renovated room - property: beautiful - pool: fun fun fun, even for adults. complete with bar in the pool. very flintstone-like

    (3)

  • Todd H.

    Where do I even begin with the Grand Wailea? It's simply one of the best places to stay in Maui...great staff, great spa, clean rooms, and fantastic amenities. A must visit.

    (5)

  • Josh G.

    Unbelievable. Words can't describe this hotel. Hilton's masterpiece.

    (5)

  • Jess H.

    The Grand Wailea is garbage. If you have low standards but don't mind shelling out a lot of money, then this place is for you. Otherwise, take your business to the Fairmont Kea Lani. Our friends got married in Maui and chose this hotel for everyone because of the group deal they got. The advertised check-in on the site is 3pm. What they don't tell you is that rooms aren't guaranteed until 4:30pm. We arrived at 3:20 to find out that our room was not yet ready and that in addition to the room rate there is a $20 a day "resort fee" plus at $10 "porterage fee." They said they would call us when it was ready so we joined some friends who had paid $170 for a cabana at the pool. At 4:45 we still had not received a call from the front desk so we went up there. The smarmy desk attendant claimed that the room was ready at 4:18 and they tried to call, which was simply false. The desk attendant went in the back for 10 minutes and reappeared with a $25 gift certificate for one of the resort's restaurants. That will buy you about half of a french fry. We declined and she asked if we wanted to speak to a manager. Then she went in the back for another 10 minutes and returned only to say that the manager was unavailable and would call the room. We didn't get into our room until after 5pm. The next day, the manager still had not called. We contacted the front desk again and they promised a manager would call. By the afternoon we still had received no call. We went back to the front desk and spoke to a very nice man this time who promised to follow up and get the manager to call us. Finally he did and we arranged a late check out and they waived the $20 a day "resort fee." The food in the restaurants is ridiculously overpriced and the staff is simply miserable to deal with. The rehearsal dinner was catered by the hotel and their attempt at "local food" was rather pathetic. They didn't even provide bowls for the poi and lomi salmon. The only good thing about the food is that you can have a $20 cheeseburger delivered to the "adult" pool area. The landscaping is sub-par, and the amenities are only luxurious if you don't get out much. You'll notice that there are no Japanese tourists at this hotel, a big indication of its low quality in Hawaii. My boyfriend put his camera bag down on a glass table in the "luxurious" lobby and the table top popped off. We couldn't wait to get out of there. The only thing that did work out was our ocean view, which we paid $$$$ for. Waldorf=Astoria should be ashamed to have their name attached to this property.

    (1)

  • T P.

    Hotel Resort is beautiful! The slides (i stopped counting after 5) are a blast for kids and fun loving adults. Hotel sits in front of wailea beach, great snorkeling at both ends of the beach. We stayed in a Deluxe Garden view room, 2 Queen beds (had the little guy with us this trip), with glimpse of ocean as well. Rooms are really nice & big, flat screen TV, large Bathroom, nightly turn down service (but no Chocolate, What the Heck ?!) . The balcony (lanai) are great place to relax and have your morning coffee The shampoos, body wash are all mango/coconut flavored and smell the way you expect tropical paradise to smell. Downers.........$25 per day mandatory resort fee kind of a bummer, but the high end resorts all seem to nickel & dime you a little bit. Self parking was a little challenging to find spots if you stayed out late and parking spots are bit on the small side. Tiled sidewalks mean you can hear the hotel staff wheeling around the breakfast and linen carts pretty early in the am

    (4)

  • Ping P.

    UPDATE: when checking out we reviewed our bill ... we noticed that the bartender in the bistro added on an additional dollar tip for himself when he rang up the final tab (after we signed and added a tip) We know this because we had two drinks - we know what they cost and we know what we left as a tip and mysteriously an additional dollar was added. Cheesy!!! Not enough to make a deal out of the day we were leaving but enough to add a final note of irritation. We will never return to the Grand Disapointment. ---------- I think we have ruined ourselves... let me explain: We have already been in HI 2 for two weeks... Fairmont Orchid, Private Bungalow in a rainforest and we just spent 4 days in a private house on the beach in Lahaina - by on the beach I mean 20 steps out our lanai on the beach - luxury home that was 2500 square feet with all the luxury amenities we could hope for. The cost was decidely more than the GW and of course it was peaceful and serene with warm water lapping up on the beach. NOT the GW scene at all.... We have friends who stay here and they love it... well.... if you are like us and you favor the Ritz, Four Seasons, Private villa's, luxury bungalows tucked away, Aman Resorts, and the Fairmont... you will be disappointed with the GW. Seriously. The reason for the one star is simply that we expected one thing and we experienced what others who gave one and two star reviews are saying - I am repeating a lot of it here... The main issues are service and price for value. For the same price or a little more you can get exponentially more at the Four Seasons or Fairmont. Minus kids and a waterslide. We paid $700 a night for the following subpar experience... ----------------------Our experience---------------------- From the cattle call at registration to the rude bartender to the mediocre dinner...meh. About all I can really credit them for is the room we have - but that is dependent on your means - we have an ocean front and we do like it quite a bit - the beds are down top, bottom and pillows - ahhhh! the bath is large and spacious and the view is wonderful - but not spectacular - but that is all views here - they are "okay" IMHO the sunsets in Maui are not as spectacular as on the Big Island - but that is subjective. So let's go to what the hotel CAN control that we found subpar: 1) check in: basically a cattle call - not personaliized at all. I basically had a lei tossed around my neck and was pointed in the direction of the desk. (contrast this to the Four Seasons - they welcome you with a lei and invite you to sit in a comfy chair - bring you a hot towel to refresh and a meitei in half a coconut shell then proceed to get your info and then explain the resort and provide maps and a tour of the property) 2) The desk clerk was pleasant and sweet - points for her. (not personalized as I described another experience above) 3) We decided to go get a drink at the bistro at the pool. We sat at the bar and asked for a drink menu. Not extensive at all and certainly not creative. BORING. So we asked the bartender for a recommendation - I told him I don't care for sweet drinks. He looked at me and said "well we are known for sweet tropical drinks we really don't do anything else" reall??? with all that alcohol sitting there he draws a blank???? I had a manhatten and called it a day (my standby) How disappointing...(Every other establishment - including the Four Seasons next door where we went for drinks after this abomination provided exceptional quality, service and creativity ) skip the drinks at the GW and go next door to the Four Seasons - you won't regret it... view, complimentary pupu and the drinks are delicious and creative. 4) We had dinner at HumuHumu - The ONLY reason we dined here is because the GW gave us a coupon for a free bottle of wine and free dinner entree. So..by this point we decided to set our exptations low to avoid further disappointment. The meal was mediocre. Not bad...but not good. Our experience leading up to it was disturbing... the maitre d' never made eye contact with us when we walked up. Never welcomed us. Just asked for our name. Then stood there typing on a laptop. Never said another word to us as folks lined up behind us and the line started making noise about how long this was taking. We just stood there for about 10 minutes. Then she looked up and looked past us like we didn't exist and said "next! what is your name" Seriously???? we took this as our cue to stand aside but we were not sure where or if we should sit down or what - no direction at all. Wow... I was blown away by how unprofessional and downright rude this was. The servers were not terribly professional either, and were kinda goofy acting and reminded me more of diner staff than fine dining. Someone else said this is like Vegas - I agree. Very Vegas without the ding-ding of the slots.

    (1)

  • Sarah P.

    This is a very nice family resort. The rooms, pools, and beach, are great. I definitely get why it was jam-packed with families. Yes, it's crowded. BUT... For the price you pay to be there (i.e. way too much), the restaurants were less than satisfactory. The Bar Molokini specifically? Sucked! The food was fine but the wait to get it was so not worth it! The first time I just sucked it up and waited. Waited for the hostess to see us, and seat us. Waited for the server to give us the time of day. Waited for the food to arrive. The second time I left after 20 minutes of that crap. Later that day I spoke with the hotel manager. While he listened to me kindly tell him that the restaurant service was in sharp disparity to everything else I had the sneaking suspicion he could not have cared less. In summary? BOO! That was lame! So if you don't mind paying up the wazoo to fight for space and attention- go here.

    (2)

  • Marilou A.

    I used to work in hotels, so I never really know if I'm being too harsh or too forgiving... but here's my first Yelp hotel review! I hope I do okay. I know our group had quite a few problems with the back-of-house staff, but I'll keep that out of my review since it really didn't have anything to do with how well I was treated as a guest. Everyone else was amazing! I had great luck with staff from the front desk, the bell staff, the housekeepers, room service, and the servers at Cafe Kula. The front desk was super friendly to me. They helped me with my Hilton Honors card and even gave me a $40 certificate for the humuhumu restaurant. Even when the lines were long and annoying, the front desk staff would always keep a friendly attitude and tried to be as accommodating as possible. Some of them even helped me distribute gifts to our group's attendees and look up certain reservations on the spot for me. TIP: Grab some of the complimentary juice right by the desk. Yum-my! The bellman knew his stuff and was able to give me comprehensive details of the layout of the hotel (I always get lost on large properties). He even offered to call the front desk once we got to the room in order to find out where our staff office would be located. Also, I had a chance to interact with the housekeepers a few times. Once, I forgot my room key and they made sure to check my ID before I dropped off my stuff to go pick up a new key at the front desk. Upon check-out, I had left tons of clothing in my room and my housekeeper was very efficient in letting Housekeeping know where I could pick up my items and had everything in a bag ready for me! Room service was fantastic (and trust me, I ordered room service pretty often). They always did a full set-up in my room, always checked to make sure I had what I needed, and they never once forgot a single thing I had requested. TIP: Please order the fruit dish with cottage cheese and the mozzarella platter with avocados. De-lish! The cashiers at Cafe Kula were wonderful. They were always friendly every single, early morning I went to grab coffee, tea and breakfast... especially Divina! Bless them for being so cheerful! I needed to see a friendly face right before working a long shift. Great job to everyone! I hope to see you again sooner than later!

    (4)

  • Matthew B.

    Stayed for 5 nights with the family knowing that where I was here 10 years ago it was a great family place...still is, but the resort is tired and worn a little. The food is average, best to go next door to the Four Seasons for some real gourmet food and some peace and quite. Hawaii can never be terrible of course. We had a blast, would definitely return, staff was very nice and helpful!

    (4)

  • Krista D.

    Overall: great rooms, awesome pools, boring mediocre restaurants. We spent every morning swimming and sliding thru all the pools. I traveled here with my 1 year old son and husband. We started each swim in the tide pool which has a sandy beach entrance. What a great place to take a kid. There were kids everywhere which is not the case in some Maui resorts. We had a package that included the breakfast buffet which was really nice, but that buffet is not worth the $50 that they charge otherwise. We went to the bistro near the adult pool one night they didnt have that big of a selection of food and it was very pricey. We also went to Humu, where the steak was amazing but the fish was soso...not worth the price which is really high. So once again great hotel especially if you are traveling with kids but hop in the rental car, fire up your yelp app, and head to Kiehei for dinner.

    (4)

  • Tamara S.

    Beautiful resort! Swim up bar and beautiful pools. Very kid friendly with water slides and kid camp. Next time will bring the kids!

    (5)

  • Drummer boy H.

    The best, great restaurants, comfortable rooms, and very accommodating

    (5)

  • Elle L.

    I actually stayed at the Maui Sunset because it was too late to book nights at the Grand Wailea. All the rooms were booked right away. That's how prominent it is. I just came here for a luau and it was absolutely gorgeous. It went on till after sunset and until stars lit up the evening sky of Maui. The people there will treat you like ohana and are ultra friendly. The performance and dining were magnificent.

    (5)

  • Janell D.

    The spa is absolutely top notch- talk about being pampered! I have not been to a place like this before and boy will it be hard to settle for something a little less extravagant next time. My mother in law wanted to treat me to a nice massage- she brought me here! Perfect for a twosome to enjoy as all the pools before you start your treatment are communal. The bathing pools are amazing, I think there are about 8 of them! Seriously- you have the 104 degrees pool, the 106 degrees pool, the 60 degree and 70 degree cool off pool; then the specialty ones like the mud bath or mango-papaya bath. After sitting in all the tubs; one by one you get an exfoliating scrub in a private room, then your massage. We were there for almost 3 hours! After our treatments we sat on the patio that overlooks the hotel walkway and beach- very nice! Although we didn't stay in the hotel I still felt very welcomed by all of the staff there.

    (5)

  • Ruben D.

    Pretty soon their going to charge you to utilize their restroom facilities.

    (2)

  • Adam M.

    Upon reading numerous reviews of the Grand Wailea Resort, we were willing to pay the exorbitant price to stay there over Christmas. We paid over $12,000 for three rooms from December 22-27, 2010. We quickly realized we were paying the higher price not for the luxury we expected, but simply because demand exceeded supply over the holidays. If you're not going to appreciate crowds by the pools and waterslides and the inability to get food after 11:30 pm, this is not the resort for you. Our grievances throughout our stay are as follows: Check-in: While we were greeted warmly and efficiently, we were provided with very little information about the resort. For example, no info about pool times, the necessity of getting a wristband to be around the pool, etc. We appreciate that this is the peak time at the hotel, but some words of warning about crowds at breakfast and around the pools would have certainly have been helpful - we waited almost 20 minutes to get a table at breakfast and it was almost impossible to find chairs at the pool. Rooms: Our rooms were spacious and comfortable. However, there were small annoyances that you would not anticipate when you're paying almost $4000/room for a five-night stay. In one room, light bulbs were burned out, and in another, the toilet would run constantly. At least maintenance was reasonably prompt to respond to these issues. Activities: When working with the concierge desk, they were very helpful at booking activities and making dinner reservations. However, their information regarding the activities was both limited and inaccurate. We were provided no information about the ticketing process/table assignment for the luau (which we would recommend, once we figured it out!), the concierge gave us false information about the end time and transportation time for one of our tours, and we were led to believe use of the tennis facilities was include. (It's not - in fact the tennis facilities have no association with the resort) While our stay, overall, was pleasant, it is simply not what you would expect when paying the rates that we paid. We certainly expected more from the Grand Wailea.

    (3)

  • German V.

    My wife and I spent 4 nights here for our anniversary. I don't normally complain but I guess I was kinda dissapointed of the service. When we entered the hotel we were amazed by the spectacular lobby and grounds of this huge hotel (all good so far). We checked in and as we arrived to our room I was surprised to see they assigned us a two queen bed room instead of a king size since it was only the two of us, I immediately called the front desk to correct this mistake and they told me sorry there is nothing we can do...MAYBE tomorrow we can change your room. I asked to speak to the manager who told me the same thing, I explained it was our anniversary trip and that it was not what we booked in the beginning, until finally he agreed to check out the situation and told me he'll give me a call back in 10 minutes... 30 minutes later no call (and still no bags)...so I had to call him back just to learn that our room was going to be changed until the next day. It's not that bad, but I would've thought they would handle it with a bit more class (given the hotel status). Don't get me wrong, the hotel is beautiful, views are spectacular, pools are amazing...but the overall feel of the service is not that of a five star hotel. In other words I could say it's just another Hilton disguised as a VERY nice beautiful hotel (service wise of course). Place is crowded, lots of kids (great for kids if you have any), food and drinks are overpriced...so if you're looking to relax and unwind in a classy setting...make a little effort and go right next door to the 4S.

    (3)

  • Ripley H.

    This hotel has some issues in my opinion: Positives: great place for kids, beach perfect, swimming pools clean and well maintained. Next door is four seasons hotel so we ate all our meals there due to fact service was far superior and restaurants at four seasons were excellent. Our room was ok and well maintained. Cleaning staff does a good job. Negatives: we rented a $75 Casa Bella by the beach. Way over priced and service was non existent. Hotel hires wannabe cops for security that actually accosted us by the pool because my wife was not wearing her hotel pool ID bracelet. Other guests experienced same Gestapo ID interrogation. Talk about making your clients enemies! Whoever is managing this hotel needs to attend a course in exceeding your customers expectation for service. Lose the ID program it is a real turnoff for guests. Do like most five star hotels do -ask to see a room key. If you want to run the hotel like a prison then expect your guests to go elsewhere. Btw the hotel was less than 50% occupied . Pool side servers were great and friendly and kept apologizing for the idiots in security. Giving a person a clipboard and gold ID badge doesn't make them a police officer with police powers. Bottom line hotel has great potential but needs to change fast otherwise there are plenty of other hotels on Maui that would love to have our business.

    (2)

  • danica p.

    most amazing hotel in Maui!! the entire hotel is breathtaking... awesome views from every corner.

    (5)

  • Mindy E.

    We loved the grand wailea. We hotel hopped and were sad when we were checking out. We went to the fairmont afterwards and were deeply dissapointed. Nothing compares in Maui to this. Out of all the places we saw and stayed at, this was the best. Their spa is also amazing, so go here! Avoid the fairmont spa - it is the lamest spa I have ever seen.

    (5)

  • Allison K.

    We did not stay in the hotel - but we did drink in the lobby bar. Wow... so romantic and cool... great holiday decorations, beautiful Botero sculpture... great inside/outside feel. Drinks were good and the music was so perfect. Really a great spot for a relaxing drink.

    (5)

  • Nicole P.

    I think this is a wonderful resort, but at the price I have had better service. It is not five stars in my opinion. The art and sculptures are beautiful and even if you are not a guest I would recommend taking a stroll through here. I would like to note that I do think it is one of the better resorts on this side of the Island.

    (4)

  • Brad S.

    The Grand Wailea is a spectacular hotel. The staff is so courteous and professional. And the layout is just breath-taking. I like this resort better than the Four Season's as we like to be outdoors on the facility - and the Four Season's seems a little cramped for us. And it helps that the bar has a loose pour! We had also scheduled massages at the Spa Grande - one of the best massage experiences ever!!!

    (4)

  • Dane K.

    What a disappointment, and a waste of money. We made our reservation about 10 months prior to checking in to the Grand Wailea. When we made our reservation, we specifically requested a king room. Upon arrival we were told they didn't have any king rooms left and only had a room with 2 queens. After the person went into the back room to talk to room control (I picture a geeky man with 10 monitors in front of him watching what customers in the lobby were doing), she came back. We were told that we could check back the next day, or they could "sheet 2 queen beds as one". The second option didn't sound so bad so we agreed. When we arrived in our room we found two queen beds pushed up against each other, not sheeted as one. You couldn't even pull the sheets or the comforer out of the bed because they were pushed up against each other. The headboards are attached to the wall, so they were not even behind the bed. It looked dumb. (I posted a picture here under the Grand Wailea, check it out). There was only one night stand, which was about a 10 foot journey away from where I was to sleep. I'm paying $400 a night to put my glass on the floor and not be able to pull the comforter out from being tucked in? And, oh, did I mention it was the handicap room, so there were bars everywhere and all of the furniture was severely banged up. The wallpaper was peeling off the walls and the room stunk. The tile shower was nasty. My bathroom at home is by far nicer than this room. I didn't pay $400/night to stay at a place that's not as nice as what I have at home. There's nothing luxurious about that. The kicker here is my mom checked in the same day and she had requested 2 queens and ended up with 1 king in the same room type. So clearly the GW is very bad at planning and didn't even bother to read the customer requests. For the prices they charge, this is ridiculous. The next morning we went to ask if they had any rooms open up. She went into the control room and came back and told us no. This was not a satisfactory answer so we pressed on. Eventually she came out of the control room and said they'd have a room available after the people checked out today. She told us to go to our rooms, bring our luggage to the lobby by noon, and they'd call us to our cell phone. (No offer of help from the bell captain). So we went to our room, and basically checked out by noon. We left our luggage with the bell captain and went off on our day. At about 4pm we went to the desk to ask why they hadn't called. They said they didn't have any rooms still. This was completely unsatisfactory, so we of course demanded something. After 10 minutes in the control room she came out and said they had a room and the baggage would be sent up. We were *shocked* to see that our luggage was still sitting at the bell captain desk in the middle of the lobby--for a good 6 hours. Much of the time there's nobody at the desk and anyone could've just walked up and stole the $5000 of electronics and other goodies I had in my bags (we were there for a wedding). All along, no apologies from the staff whatsoever. We went to our new room, waited about 30 minutes for our luggage before calling to ask where it was. 10 minutes later half of our luggage arrived. They didn't know about the other half. That came. The bell captain told us he had been there since GW opened and since Hilton took over management it's gone downhill. They've laid off 400+ workers and raised the prices without making any improvements whatsoever. Our room was painted because that's there temporary fix for the mildew that grows all under the wallpaper. The room stunk like a wet basement. It was a JR. suite, which meant it had a nicer bathroom-the size was the same. The service here is terrible, the place isn't nice. Everything here is fake-trees, plants, waterfalls all fake. It's a lot like a Disney hotel except the staff isn't as nice. The place is too big. They show two parking lots on their map-what they don't tell you is one is valet only. The other one is the far end. Our room was a good 20 minute walk to it; and the lot itself was constantly full. You at times had to wait for people to leave. The pools sound nice, but they're overran with bratty 10 year olds during the day. And the water features are only open from 10am-5pm. The 2 or 3 waterslides easily took about 15 minutes waiting in line to get in, and weren't really anything exciting. The food at the restaurants was severely overpriced. ($11 for a bagel and cream cheese). My food had a plastic wrapper in the middle. They wouldn't comp it, only bring a new one. The golf course restaurant across the street was 1/2 the price, nicer, friendlier. They nickel and dime you to death. $2.50/day for cleaning. $10/person to carry bags (they don't tell you this until you see your bill). etc etc. Waldorf-Astoria? Yah right! I've had better experiences at hotels that were 1/4 the price.

    (1)

  • Paige E.

    There are some good things and bad things about this resort. Let's start with the good. -We stayed for free by using Hilton points. So that was awesome. -Bathroom was great - really cool! And all the toiletries smell really nice. -Beds are very comfortable. -Water slides. Who doesn't love water slides? And pineapple cups from the swim-up bar that are covered so you can ride the water slides with your drink. -Out of the way, not in Ka'anapali, which is super crowded. -Humu is an awesome restaurant, really expensive but everything there is expensive so it shouldn't shock you. -Views are fantastic, but I think that's more Hawaii and less the resort. The bad: -The floors of the hallways you use to get to your room are wide tiles - so every time a maid cart goes by, or someone with luggage, on your floor or a floor above you, you REALLY hear it. It's effin loud. -There are a LOT of kids. My friend and I didn't really mind it, but it might bother some people. There's an adults-only pool for those who want to escape the children. Also, is every toddler on Maui unhappy? They were always crying... -No refrigerators in the rooms?? Front desk said there used to be mini-bars, but when they removed them, they just locked up the empty cabinets. C'mon, this place is too damn nice to not have fridges. My friend and I kept filling bags with ice to keep our beer and yogurt cold in the bathtub. -Signage around the hotel sucks. It's so hard to find everything: parking, elevators, pools, restaurants. Once you find it you're good to go, but better signs would be helpful. -The concierge messed up our zipline reservation, so we couldn't go. However, they did comp us for our luau so I can't complain too much. This last one isn't for sure, but the day we were leaving, my friend had all these red bumps all over her torso (and they later appeared on her arms). Her dermatologist said they were "most likely" bed bug bites. However, she had checked the bed at the Grand when she saw the bumps and didn't find anything. The resort says they didn't find anything. But we both washed all our stuff in hot water just in case, because no matter how nice a hotel is, they can still have a bug problem. I'm still giving this place 4 stars since I'd go back. BUT I'd only go back on Hilton points, as it would take a hell of a lot for me to pay $400/night for ANYTHING.

    (4)

  • Nelly C.

    One of my favorite places to visit on the Island of Maui! I absolutely loved my experience at the Grand Wailea spa and I can't wait till I go back! My husband and I scheduled a couple massage during our stay, but even before the massage we enjoyed quite a bit of time in the Terme Hydrotherapy. I tried the aromatherapy baths, the massage waterfall, the hot and super cold baths and it was ALL such an experience. Such a beautiful and peaceful environment with staff close by to assist with whatever you need. If you don't have time for treatments and the baths, the Terme experience is definitely one that you don't want to miss.

    (5)

  • L. F.

    Grand Wailea is one of the most beautiful hotels I have ever stayed in. My husband and I stayed there for our honeymoon at the end of April and had a great time. When we checked in we were told that there were 2 groups there who had taken all of the ocean view rooms and to try to check back in a few days when they were gone. When we got to our room, we actually had a beautiful view of the ocean and were so happy with the room and the view, we never went back to get upgraded. The room was very large, as was the bathroom, and very clean, we never had any housekeeping problems. The grounds are very expansive, so you will definitely get your exercise! You could stay at the resort and never leave if you wanted to. We got beach chairs right away every morning, and walked over to Shops @ Wailea for coffee and breakfast instead of paying an exorbitant amount ($49 per person if I remember correctly) for breakfast at the hotel. The pools are awesome, and the staff is great. Stephanie and Tim (at the Grotto Bar) are fantastic, and make great drinks! Definitely worth getting the pineapple to get a little more bang for your buck. The valet parking was so convenient, our car was always waiting for us within minutes, and had 2 bottles of cold water waiting every time. I would definitely recommend this hotel and would stay again in a heartbeat!

    (5)

  • Sheri D.

    My BF and I had the BEST time at The Grand Wailea just this past weekend!!! We booked for a regular room but to our surprise, we got upgraded to a suite and the view and the room was just fantastic!!! The pool and slides were amazing and the staff was just super friendly and incredibly efficient! We didn't get to try any of their dining options but I'm pretty certain that they're great as well. Overall, we DEFINITELY recommend staying here!

    (5)

  • Rick S.

    No hotel is perfect, but giving this hotel only 4 stars wouldn't be fair. We started our stay at the Hyatt in Maui, which is nice, but this hotel is in another league. The grounds are amazing. The workout room and spas are excellent. The rooms are larger than average, and nicely furnished with large flat panel TVs, a shower and seperate tub. Highly recommended -- especially if you are a Hilton Honors member and can stay here for free.

    (5)

  • Jeremy B.

    This place is flippin' AWESOME! We just got back from a 4-night stay here and we super-duper highly recommend staying here for a romantic-fun vacation. Only real downsides of the place are the daily resort fee ($25 per room) and the extraordinary cost of food. There is also an extreme lack of guest parking (non-valet). We rented a Dodge Charger and it barely fit in the self park spaces. I know that space is at a premium in Maui, but dude, give a guy enough space to open his car door. The rooms here are HUGE! At 600+ sq. feet they are more than a third bigger than the rooms at the Hyatt and the Westin. The bathroom was pretty big too. It was clean, but it wasn't completely spotless, but not as bad as some other reviews indicated. The pool area is wicked cool and is one of the main attractions at the resort. The water slides are pretty sick for a hotel and the tarzan rope is pretty fun too. I must have went on the rope 20 times and the next couple of days I was too sore to get back on. Tried the Virgin Lava Flow and it was really flippin' tasty. We wound up getting one each day we were there. Since we went in mid-September, there weren't too many kiddos running around and almost no teens at all which was awesome. Finally, I can't not write about Spa Grande. What can I say? Probably the best spa experience I've ever had. If you like water, the Terme is the right place for you. 5 different soaking tubs (aromatherapy, mud, seaweed, papaya & mineral), a japanese bubble tub, a roman bath, swedish spray shower and much more. You get to spend an hour in this place soaking and getting exfoliated before you head up for your massage. Basically it's like getting 2 spa experiences for the price of one. The massage was rad too. Food. The GW is damn expensive, so it's totally worth it to drive to Kihei and buy water and other drinks at Safeway and also eating at some chain restaurants in that area. Otherwise be ready to shell out at least $25 pp for each meal at a minimum. Overall, this place is super cool and mostly worth the money. Just make sure to bring a lot of it.

    (4)

  • Inigo M.

    Beautiful lobby and grounds. Outstanding overall planning of the resort. Nice bathroom. Excellent ocean views. The "pool" was a whole lotta fun-- it's apparently the main activity in the resort. There's an 18-and-over pool, a general pool that connects to other pools, 2 big water slides and several mini slides (pool connectors), a few waterfalls, a swim-up bar, several "lava" pools (jacuzzi-type pools), a rope jumping area (the only deep part of the area, not counting the SCUBA learning pool) and a fake beach for the kiddies. The "pool" faces the beach so it's an easy switch to saltwater according to your whim. Validated valet parking only.

    (4)

  • JEN H.

    I will be returning! We rarely left the resort...there is so much to keep you entertained here. Humuhumuwhatever was delicious! The other bistro cafe was not so hot. My biggest gripe...the beds! Wayyyyyyyy to soft along with the pillows. I haven't slept good since we got here. Grounds are beautiful, and the staff is so nice!

    (5)

  • Michael F.

    Be careful about their refund policy.... After the radiation leak in japan my friends easily cancelled their res at another hotel nearby with no penalty.... These guys stuck to the 30 day policy and stuck me for 2 nights no refund....

    (1)

  • Barry S.

    DON'T VISIT THE GRAND WAILEA IN A BATHING SUIT WHATEVER YOU DO-YOU MAY END UP GETTING ARRESTED! On July 10, 2013, my 15 year old daughter and her friend had lunch in the pool area at the Grand Wailea in Maui Hawaii. They were wearing their bathing suits as were most people at the pool area. As they were walking through the pool area after lunch a woman named Hiipoi at the pool recreation desk stopped them and told them they were trespassing on hotel property and ordered them to leave the hotel property at once. She told them that if they did not leave at once she would have them ARRESTED. She then had them escorted off the property. The girls were very shaken and upset about this harsh treatment. When I tried to relate this story to Laurie Cuellar, Recreation Director at the hotel, on the phone shortly after, Hiipoi came over and stared me down and would not let me speak to Laurie privately. To avoid Hiipoi's invasion of privacy, Laurie came to speak to me in person. When I finished the story, she told me that the hotel and pool area was for the exclusive use of the hotel's overnight guests, and that even though the pool area restaurants and bars were open to visitors, my daughter and her friend were treated this way because they were wearing bathing suits. She explained the bathing suits made the hotel staff think that they were using the pool, which was exclusive to hotel guests. The hotel staff were instructed to remove any people they believed in their discretion were unauthorized users of the pool. Meanwhile Hiipoi never even bothered to ask them what they were doing at the pool area or if they were using it, she just had them escorted off and threatened them. When I asked Laurie if she was proud of her hotel for treating visitors in this manner, she replied that she was not proud. Otherwise, while polite, she was completely non-responsive. And all this took place after we were visiting the hotel and patronizing it for lunch and some drinks. So beware of visiting and patronizing the Grand Wailea in a bathing suit, as you could wind up in prision. And what makes this even crazier is that I stayed at this hotel for 8 nights last year and spent lots of money, am a member of their Waldorf membership program, and they are constantly soliciting me to return. Wont be happening anytime soon.

    (1)

  • Lynda C.

    Beautiful resort and the Spa is amazing. We stay here every year and always enjoy our time here. The resort is big though. Fortunately when we go it's a bit more quiet and slow. I hear during the holidays, it gets super busy there. Looking forward to coming back here again next year.

    (5)

  • natassia s.

    oh my goodness!!!! this place is posh! there must be a million water slides, a gazillion pools, and theres even a faux beach for crying out loud! who needs the ocean when your hotel is this fun??

    (5)

  • L L.

    Yes, the structure is grand and the art is absolutely breathtaking, but it is THE STAFF that makes this hotel the most welcoming resort on Earth! From Dennis and Vance who will open your car door and lead you to great restaurants from the entrance to Belden and Derrick, the nicest, most professional bellmen ever, to Allen, Mitch, Keoni, Lloyd, Eric, Alyona, and Jeremy in the fabulous Botero Bar, every person has been truly lovely to us. We have found the food in the hotel lacking quality and maintenance has slipped noticeably in this economy, but the entire experience is wonderful. We feel like we are home. Just stop using leaf blowers, PLeAsE!

    (5)

  • Steve E.

    We chose to stay at the Grand Wailea in Maui because it is a Waldorf Astoria hotel and was supposed to be kid friendly. We booked two rooms for ten days and were okay paying a pretty penny for a luxury hotel. What we found is this is a Waldorf in name only but do not expect to receive good customer service or you will be very disappointed like us. It is basically just a run of the mill Hilton if not less. First, you spend money on a luxury hotel only to have to wait in line every morning and then fight for lounge chairs by the pool because they block off most of the lounge chairs for cabanas leaving very few for guests. On two mornings we actually had to argue with other guests about lounge chairs. Not what we expected at a luxury hotel. Then you need to wait in line for towels and bracelets every day for security. We went to a hotel restaurant the first night and despite the fact the restaurant was empty we were given a hard time for not having a reservation and then received horrible service from the waiter and bad food. If you plan to eat at the pool the food is over priced and not worth it. It cost us $120 for hot dogs and grilled cheese sandwiches for 6 people. I'm okay paying a little more if the food is good but this was not worth it. The pool and rooms are not refitting a luxury hotel. The swimming pool has lots and lots of missing tiles and every family member ended up cutting their feet on missing tiles. The rooms have great views but chipped walls and paint and tiles. We also were planning to play golf for a couple days so the concierge gave us the schedule for the kids camp for our 7 and 8 year olds. We got our kids excited to make volcanos and build sand castles with a professional sand builder on two separate days. Well turns out the concierge had an old schedule so there was not volcano making. We told kids the next day would be good because for building sand castles. Nope! Turns out the kids camp got bumped for another group and our kids were put in a corner of the beach and given some pails and told to build their own. Kids were very disappointed and I was very angry! Especially since kids camp is over $100 per child per day. Don't expect any help at the vale desk either. We asked for a ride to the golf course which is 5 minutes away and were told there was no hotel shuttle and we had to take a cab (we found out later that there is a hotel driver but the hotel keeps it a secret and will even flat out Lie and tell u they don't have one but we happened to get a ride in it to dinner one night and then the next day the concierge lied and said they don't have one. I said yes you do and she said well we do but we don't advertise it. Apparently if you spend $15-20,000 for a hotel room you don't qualify for honesty or a simple shuttle ride) We went to dinner at Nicks Fishmarket at the Fairmont and the Grand Wailea staff actually said maybe the Fairmont would send their shuttle for us. Are you kidding me!!!! To some it up don't waste your money on the Grand Wailea. Two hotel restaurants were very good Amasia and Humuhumunukunukuapua's had great service. The rest of the hotel should take a lesson. Swimming polls are good for kids but only if you win the battle for a chair. It's a shame they call themselves a Waldorf!

    (1)

  • Wherez_Andy T.

    If you prefer a larger more Vegas type property then you'll love this place. If you want a more laid back environment and less glitz, check out the Four Seasons or the Kea Lani, all in the same Wailea area.

    (3)

  • Jimmy F.

    I've been lucky enough to have stayed here three times for my company's events. It's one of the nicest resorts I have been to. There are several restaurants, shops and bar areas. The pool slides, pools, cabanas, kiddy pools, water elevator and large stretch of beach front are exceptional. The staff is very friendly, helpful and accomodating. They treat you like you were their only guest (and when we went, there were literally hundreds of us, 450 to be exact). Much like the Four Seasons, you can ask for just about anything and they will either get it for you or tell you how you or they can get it. The Molokini Bistro had a great view of the pool area and very good food with a large bar area filled with TVs. The Humuhumunukunukuapua'a restaurant is only open for dinner, has great pan asian/polynesian food, fantastic view of the ocean and is surrounded by pond that has fish swimming in it. There is also a section of the pond where you can pick their spiny lobsters you want for your dinner. Make reservations and show up on time as the place books up fast. Cafe Kula is great for a small snack or small portioned meals midday. This is a great place for couples, families and just about anyone who wants a great beach destination vacation. However, be forwarned that this place is not cheap. Like any resort of quality, everything is expensive. Sodas will run you $5, beers and mixed drinks anywhere from $10-18/each, sandwiches and burgers are about $12-18 each. Gratuity is standard at 18%. Dinner at the Humuhumunukunukuapua'a can easily run you $100 for two. I could write a lot more about this place, but I would suggest that if you really wanted to stay a great resort in Maui, it really doesn't get any better than this in my opinion.

    (5)

  • Elizabeth L.

    The place was a wonderful place to spend a few relaxing days. This was my family's last vacation together before my oldest brother got married, so that dates this review as LONG OVERDUE!!! The lobby is open-air and absolutely gorgeous. The pools there are absolutely amazing. I could've spent a month there. They were so clean and extensive. We did stay in one of the nicer suites and then transferred to the Napua Tower, so I can't really rate the "regular rooms." The staff was friendly and helpful and we really liked the restaurant. I loved the shopping area and also the "fake beach" that they have created right on the premises. THE SPA!!!!!! WOW. It was such an amazing experience that I could not snap out of relaxation mode for several days after hitting the mainland. I spent a few breathtaking days enjoying the facials, massages, nail services, and product store. The spa area itself is magnificent to the weary, sun-burned vacationer, with tons of wonderful bath choices. The papaya bath leaves your skin feeling so soft, there's also a seaweed bath I really liked. The mud bath was so relieving to my crispy, burned decollate. Jeff gives killer massages (if he is still there). I don't think anyone would be truly disappointed with anything but the price! :) (Which we didn't mind).

    (5)

  • Yen P.

    Wow, I can definitely get spoiled staying at a very high-end resort like Grand Wailea. I am definitely spoiled crashing in my friends' room there. The resort is beautiful!!! The staffs are friendly, greeting and checking in on the guests, really good customer service. The landscape, flowers, sculptures, and layout are a work of art. The beach is beautiful, but so are the many white sandy beaches all along South Maui. Some are more of a hidden gem and requires a short drive and hike to get to. Sunsets are truly amazing as well, I got to witness 3 of the 4 sunsets during my stay here and it always amazes me that I am in Hawaii!

    (5)

  • Tim S.

    Stay away from the Grand Wailea! Trust me my family and I are/were elite members. This is as defined as someone whom has paid them additional $thousands for the benefits this offers. We planned our 2012 family vacation with them and actually just checked in yesterday and left the same day. My wife, 71 year old mom and I were all insulted by their pool management team for simply asking for two towels for our 8 year old daughter. They had an issue at the pool desk cause they made a mistake when we checked in and failed to add my mother to the registration and wouldn't give us any towels. We had to escalate to the managing director after the attendant, supervisor and manager insulted us in public. Even the managing director didnt help us. He was willing to lose us as members over two $5 towels. He was fine with us departing from the resort and losing our $5000 over two $5 dollar towels. Their customer service is pathetic. We would expect this from low budget motels. But from the Grand Wailea? REALLY? We have never seen such a hard edged management team in my life. We left the resort the same day and went to the Fairmont in Wailea. Luckily they had availability. That was the best decision. What a difference in attitudes. The Fairmont is fantastic!!!! We will be giving up our membership at the Grand Wailea and escalating this to the Waldorf Astoria Executive team. Oh and by the way, at the Fairmont, you don't have to wear the silly wrist straps that the GW forces you to, and you get as many towels as you want!!! without having to prove yourself.... they should be ashamed of themselves....

    (1)

  • P L.

    The pools and the beach were just fantastic for the kids. Can't beat it! The meals were good but a bit pricey. All in all, a great way to spend 4 days.

    (4)

  • Heather S.

    This hotel is nothing short of amazing. From the Botero statues in the lobby to the gorgeous beach, the Grand Wailea is without question my favorite hotel on the planet. The Botero bar in the lobby is my husband's favorite place to end the day. We divide our time between the pool and the beach, depending on the weather. The only thing missing is a really outstanding restaurant - for that, we head over to Ferraro's at the Four Seasons.

    (4)

  • Poochie M.

    More than any honest man can afford!

    (5)

  • John M.

    Great place to stay. Pricey as hell, but nice place to stay and relax! Oh and the pools here ROCK!

    (5)

  • Pamela M.

    Keep in mind - I've never stayed here. I'll piss everyone off by saying that I'm too smart to stay here. We stay at the four seasons next door and have been in the grand wailea to inspect it and possibly eat at the restaurant. It reminds me of a HOJO. Yuck. And it's not even that much cheaper than the four seasons. It also seems to cater to families with loud kids. You have to pay for the cabanas??? you have to get your own water and refreshments at the pool??? ew. just stay at the four seasons or the fairmont.

    (1)

  • Jimmy T.

    We overheard two full-on berobed Arab sheiks in the lobby comparing notes on their hotel stays, saying, "Oh, this beats the Burj al Arab [in Dubai], yes." Now THAT'S what I'm talking about. This place is jaw-dropping in its scale and concept. It's ridiculously expensive because it can be. That's what the Hawaiian spirit is about now, folks. Whatever fantasies you harbor of a pot-bellied Hawaiian serving you Kahlua pork in a thatched hut should be reserved for Big Island excursions - stay the hell off of Maui. I'm no fool, and don't you be one either. Have the valet bring up your car, drive to Kihei and try the cheap and awesomely good food at Maui Taco and other great local places. Don't eat at the hotel, they'll turn you upside down and shake all the change outta your pockets. Splurge on a MaiTai in the swim-up bar, and order the best onion rings in the world from the poolside restaurant. Other than that, get off the property for your victuals. Try going when school is in - it cuts down on the small fry population. Other than these things, this place is pretty awe-inspiring.

    (5)

  • Christine P.

    We just returned from a 10-day trip to the Grand Wailea. We have been guests at the hotel off-and-on for the past 15 years and the hotel has gone steadily downhill. The rooms are grimy (moldy grout in the shower, mold in the comforter when you peel back the sheet, bathroom floor had something on it). Although there are some exceptional service-oriented employees (for example, the men setting up chairs on the beach) they are the exception, not the norm. The front desk manager was rude and condescending, the cabana check-in person refused to give us towels after we reserved a cabana and told us to wait in the next line for towels instead of just reaching behind her and handing us 4 towels, pools were filthy (trash and food floating in it, especially near the grotto bar) and housekeeping didn't show up until 5. I wouldn't recommend going during busy season unless you are prepared to wait in line at 6:45 am for a chair.

    (1)

  • Mojojojo Y.

    beautiful hotel and grounds! my bf and i stayed here for the weekend and we had a blast! surrounded by orchids and the ocean, what could be better? we had such a grand time at the grand wailea and we can't wait till we have another chance to stay here! it's gonna be hard staying at a "regular" hotel now...

    (5)

  • Alexandra A.

    The spa was very nice and the service was great. Upon check-in we got a tour and our lockers were assigned. We then went to lunch and walked the grounds. It's a beautiful location and the grounds are just amazing. Anyhow, we checked in for our massage and started off with a body scrub. We then enjoyed an hour of soaking in all their different soaking tubs, salt baths and steam rooms (men & women are in different soaking areas). We then went up for our couples massage. The veranda or waiting area had stunning views of the grounds. It was so relaxing! The couples massage area was set up very nicely. And the massage was wonderful!! They did a great job. They were professional and friendly. Hearing the ocean in the background was awesome!! I don't think it could have been any better (well maybe if I had scheduled a longer appointment). The only criticism I have, is that I think the bill should be settled when you check out not right after your treatment. I would for sure go there again.

    (4)

  • Nancy C.

    Thought I would yelp about something on another island, and the Spa Grande it is! This place is awesome. Full plushy robes, tea, just awesome service. I saw that lady who is married to Ted Danson in the elevator. I think her name is Mary Steensomething. Also Magic Johnson (serious, no lie) was shooting some hoops in some indoor court. We went to Maui on an outing with my husband's golf group. While they golfed and acted like crazy drunk golf nuts, I went to the spa. I knew it was going to be one of those once in a lifetime deal from my husband (you go to the spa and I'll play with my friends, so no bitching), so why not? This was the first time I have ever experienced the "day spa" thing. You wear your 2 piece bikini - if you don't have one, they will give you one (no, it's a cheap one, not a Roxy) or you can go naked. No one told me this because I would have prepared myself. I mean, before you get your scrub and massage, they want you to soak or shower in their fancy furo or a mini pool with essence of some tropical fruit that I don't remember. It's all women but there were alot of naked women walking around like they think they look like Giselle when they actually looked like Rosie O'Donnell. No, serious. I'm not lying. It was actually mortifying for me because since these naked ladies where in the mini pool, all I could think of was (sorry, OCD moment), wait a minute, you are sitting in an area with your coochie out and god knows what the heck is, ok, I'm not going there but it made me hang out in the hot furo until it was my time to get my scrub. The scrub was nice and refreshing. Lady was nice. They made me go upstairs after I was done, drank some iced tea, they sprayed some stuff on my face, some chocolate mist thing and I waited with a bunch of couples who were also in their robes. All I could think of was, hey, nice meeting you and please make sure your robe is tied. All I needed to see was some old guys noodle after seeing some naked old ass women. Then it was time for my 4 hand massage. Figure that one out - ultimate bliss!!!! I never felt that relaxed before. Then I had a pedi/mani with a woman who worked on Oprah and her Harpo employees. I don't know about you, but I hate getting manicures (nope, not into acryllics, I saw what happens when it rips off your nails) because I type alot at work and it always chips off. I told the nail tech that and she was like, "What, not with my manicure it wont" - and sure as shit - she wasn't lying! I don't know what super power base and top coat she used but my manicure lasted for a good week. Now that is good in my book cause like I mentioned earlier, I chip my mani in a day. Oh I forgot to mention that I worked out at their gym before I had my little spa treatment. I still have the little pass to prove that I was there, lol. They had ellipitcals with a personal CABLE tv attached to them. I work out at the Bloch Arena at Pearl Harbor, we share 2 tv's with everyone, one on CNN and the other on ESPN, so it was a nice change. Also, there was no one in there, perfect for me. Now I can see why people who can afford this would do it on a weekly or bi-monthly basis. This place rocks. No, I didn't stay at the Grand Wailea, we stayed at some hotel/time share thingy down the street. I WISH we could have spent the night there, but I was happy with our hotel. Props to the Spa Grande! If you can go there for a little get away and not worry about how much it costs (trust me, if you saw the prices, you would have a heart attack, but let your hubby worry about it) - then go there!!! If you go to any other day spa after this visit, it will never compare to this place.

    (5)

  • mae e.

    walking inside this resort hotel, i felt like Annie inside Daddy Warbucks mansion with the "woww, oohhhh, ahhh's". this place is heavenly beautiful. i was in awe of eveyrthing in sight- from the grand staircase overlooking the ocean, the complementary fruit punch being served int he lobby, the scattered waterfalls outside, the huge bar in the center, the fountains, the statues, the balconies overlooking the ocean. the list goes on. my cousin had the pleasure in getting married here and I had the honor in being one of her bridesmaids so i got stay at this luxurious place for one night. the rooms are equipped with a sofabed, a huge bathroom with a jacuzzi and glass shower, and a king sized bed or queen. i loved the bathroom just cuz it was spacious and glamorous. there is a mini water park within the resort. it has a water slide and a lazy river. the pools are pretty big, with a volleyball court and a makeshift sandy beach. but u can always walk down to Wailea beach in less than 10 steps. we had breakfast here and it was delicious. u get to choose from either a breakfast buffet or from a breakfast menu. the buffet had us choosing from yummy fat waffles, spam and sausages, a variety of fruit, croissants n bagels, rice to go with your bacon, salad, and they even had a chef make ur own omelet. superb! for the wedding, everything was just pure bliss. it was outdoors. they even have a wedding chapel if people choose to wed indoors. but of course my cousin chose to have it outdoors overlooking the ocean. there is a huge lawn surrounded by palm trees right behind the chapel where the ceremony was held. overall, this place is luxury and fine quality. i loved it. pretty grand, i should say.

    (5)

  • stephanie i.

    If you are into the resort thing this is a very nice place to stay. It has all the ammenities you can think of. Which is lucky for us since...one night into our vacation and jr. gets a nassty stomach virus. But since he was only a year old it was a bit freaky (first time parents can relate). The onsite doctor was a god send for nervous nelly parents and the luxurious room with an ocean view meant, mom and dad were cool with simply chillin (in luxury) with a sick kid who couldn't venture far. (poor baby) The staff was extremely accomodating and friendly - though who isn't in Hawaii... The rooms were immaculate and roomy... the grounds were lovely. And I rarely say "lovely". The beach is just a stone's throw and it's a nice little stretch to do absolutely nothing on. If you want to drop a dime... or ten and really take in resort living go for it. If you want a more budget concious option with condo type ammenities (which are perfect for families), check out my review of Napili Shores Beach Resort.

    (5)

  • Cheri. A G.

    We were suppose to arrive here on 9/11 and we were in Princeville and since the airports and ports were shut down we didn't get to stay here to the last night. My bf had a company banquet dinner and awards and it was incredible. The pools were very nice as well as the Mai Tais. Our room was small but we did not stay in the room very long. Service was superb.

    (5)

  • Amber K.

    I have been back to the mainland for a few weeks now and every day I have to browse through my Wailea pix just to remember the balmy, peaceful, plumeria scattered gorgeousness of my stay at the Grand Wailea! My fiance and I stayed 4 nights in the Napua Towers as he was there on business. The room was very large and had an amazing view of the grounds as well as the ocean. Very large and deep bathtub great for post-beach soaks! The Napua Towers have FREE happy hours (with abundant cheeses, veggies, fruits, appetizers, sweets, etc) and breakfasts daily so we basically saved a lot on food, we would eat there every day! We had so much fun ordering drink after drink and going back time after time for more appetizers, just chilling and talking in the beautiful top floor room with the windows open, overlooking paradise. We were sure to leave big tips for the servers as they were SO sweet and doting on us, feeding our free-alcohol frenzy with such love. I have never felt more "cared for" by wait staff! To say nothing of the pool/grounds. We were so happy staying around our hotel that we didn't even make it to Hana because it meant we would have been away for a day! I love the grotto-jacuzzi...due to low season/weather/the economy it wasn't that crowded while we were there so my fiance and I got to chill in the grotto jacuzzi together without kids bumbling around which was very nice. We also were the only ones at the swim up bar, chatting with the bartender, such a nice guy! He gave us a warm water hose to put over ourselves which was very thoughtful. Thoroughly enjoyed the waterslides, acting like kids playing tag in the lazy river, the tarzan rope, and uncovering jacuzzi after jacuzzi! ONe thing i have to say is that I'm definitely glad we came in March...I can see it being swarmed over with kids in the summer months. Even while we were there (we arrived Wednesday) we saw the pool get a LOT busier on that Saturday, and were happy to have arrived when we did to avoid some of the understandable craziness of the kids in the lazy rivers and waterslides. We also went to the spa (utterly fantastic...I will review that as well on it's own)...and the restaurant Kumukumu....Has to be my favorite restaurant ever as far as the setting goes. The menu seems a little narrow and geared to meat eaters in that there is not one meatless entree on the menu and my fiance is vegetarian. They were of course accomodating and created a tofu concoction for him...but it wasn't the great flavor you would expect from a restaurant of that calibur, just because they don't usually make vegetarian food I guess. Interestingly enough I was wondering how our stay would go before we went...I had read reviews on trip advisor as well as yelp and there seemed to be a lot of negative ones, complaining about service, that the place was running down and the grounds were being overlooked. I didn't see any of that! The grounds were kept tip-top, I felt like I was in heaven and our room was as sparkly clean as can be. I also love the location. I didn't actually do this but I wanted to: wake up early and have a run along the sidewalk running along the Wailea coast and easily accessible from the hotel. I would never use the gym when such beauty and fresh air was awaiting just minutes away. There are plenty of gorgeous beaches within walking distance of the hotel. Like I saw another person say on here...we almost didn't even need our rental car...the Grand Wailea is a little kingdom of its own that you just don't want to leave! Mahalo to the staff for making our stay just like a fairy tale!

    (5)

  • Paul K.

    Just returned from the Grand Wailea, and aside from a few snobby people ( not too many ), the resort was fabulous. Based on some of the other reviews here, it's pretty clear that folks are taking a lot potshots at kids. What did they expect? This place has an absolutely incredible swimming area, that keeps your kids fully occupied and in a state of awe for the entire day. Plus, a very comfortable beach is only a few steps away. The place is very high-end, and yeah, it's not a total joy paying 4.50 for a bottle of soda, but the grounds are wonderful, and the swimming pool is totally fun. If you don't want to be around kids, then there's a semi-isolated adult swimming area, and the Spa as well. I doubt that too many kids are getting a facial while they're visiting. To our pleasant surprise, we were given a wonderful upgrade when we arrived, which, unfortunately for my budget, has me trying to figure out how I can swing a 10 day visit next year. Great place for families. Probably not a great place if you're of the "screaming kids" mindset. For our stay, we say dozens of kids. None of them screaming. But they were all pretty freaking happy. [ two days later ] I miss this place like an old dog. Even though my aged body took a pounding on one of the waterslides, and I flopped on my back off the tarzan swing, the emotional scars of having to climb back into work are far more intolerable.

    (5)

  • Megan G.

    Doctors on Call: excellent. Wedding location: kind of boring. We went to a wedding here, waaaaaaaay too highly stylized with little personality. On another visit I got to meet the doctors, ugh. Uhm, they have a penguin. I feel like this might be wrong.

    (3)

  • Molly S.

    I Have never stayed here but visited and dined. The staff was somewhat snooty and I was not impressed. The grounds are beautiful and amazing pool! I can't even spell it but the outdoor restaraunt that is surrounded by water, the "Huma Huma" is out of this world! So romantic, great food, and wonderful atmosphere.

    (4)

  • Christine T.

    Pure bliss. This was my first time ever to a resort spa, and we definitely paid a pretty penny for our couples massage. But afterwards, it was THE MOST RELAXED I've ever been in... who knows how long. The Terme Hydrotherapy baths were soothing and rejuvenating, and the massages were so good we were as happy as clams. Plus, we smelled great -- all coconutty and tropical!

    (5)

  • John G.

    Grand Wailea is a pure classy resort. Unique in all the world. From the moment you check in, you know this is a special place. Elegant decoration throughout. Lush vegetation, marble tile. Sequential pools with running water and fountains. Elegant rooms with all the niceties you'd expect. Tub is a two person deep with jets. Ah! Multiple pools. Hidden groves. A wedding chapel. Much more, and all of that is before you even make it to the beach. The new owners have restored it to its original glory. Magnificent, pure magnificent. Even if you don't stay there, worth a walk through for lunch and/or a drink.

    (5)

  • Mauidude A.

    My favorite hotel on Maui! Great pools, restaurants, drinks & views. I won't stay any where else...

    (5)

  • Wayne S.

    the pools!! period.

    (5)

  • John S.

    From the start I knew this hotel would be an interesting experience. Starting with check-in, which took about 15 or 20 minutes, I was welcomed and congratulated on my honeymoon, and promptly offered a room with 2 queen beds. Um, no thank you, finding a room with a king bed for a honeymooning couple should be done when the reservation is made and the hotel is told that it is your honeymoon. Walking to our room, it was quickly noticed that this hotel badly needed a fresh coat of paint and some TLC. Our room, highlighted by the musty couch and holes in the screen leading to the balcony was otherwise below average for the price charged for this hotel Continuing on with our stay, we dealt with dirty pool chairs and flies everywhere, we figured to just deal with it. The highlight of the trip was being joined by a cockroach in our room on the final night of our stay. Needless to say, we weren't looking for another roommate.

    (1)

  • Green D.

    I"m glad I used points for this stay because if I would have paid the $463/nt I'd have been upset!! The room had an ocean view and balcony but was only average by other accounts. The room lacked a microwave and refrigerator--but I could've rented one of each for an additional daily fee!! Seriously!? This is a $400 room and you want to charge me to rent a fridge and microwave!?! I arrived after 9pm and the restaurant was closed! My only option was room service or the bar. I opted for the bar and the Kobe sliders for $20. They were good. . . but they were sliders. . . definitey not 20 bucks worth of sliders. Admittedly I expect some gouging at the resorts but, please, at least offer 5 star service so that I don't feel like I'm being raked over the coals! Thank goodness Humu's (the restaurant) was fairly valued considering the quality of the food, the service, and the view. If you find yourself here and want some more reasonably priced food I'd recommend Matteo's, Mulligan's, and Kihei Caffee.

    (2)

  • Jericha S.

    so i happen to be in Maui for the worst storm it has seen in 27 years... after 3 power-less nights of alcohol,drugs, and a dozen mean,evil games of Taboo at our good friends' house in Kula...we had to leave. storm or no storm we we're getting out. even though it was gorgeous during the storm and i got to lay around and paint and read while watching rainbows form...we decided we desrved some hand and foot waiting on. obviously... to the Grand Wailea!!! why fucking not... i think because of the storm, we paid a fraction of the normal room rates and the staff checked us in immediately. the days following contained many, many frosty cocktails at the swim-up bar, multiple rides down the waterslide at the pool, unnecessary room-service, and a 2 lb. lobster...and a poolside massage. if you can afford it, do it. it is highly comparable to the Four Seasons and it has a waterslide, you decide...

    (5)

  • Vivian H.

    What an awesome, relaxing, family friendly resort! The rooms are huge! We had a corner room, where the bathroom was probably the size of an entire cruise ship cabin. It had a double shower and large, deep tub. The balcony & view was priceless, we had an unobstructed view of Molokini... what a great sight to wake up to! The service was wonderful, the pools are so much fun- even for adults! My husband and I snuck down a few of the slides after hours...since they were often crowded with kids during the day. Wailea Beach is just right out front, always was able to find chairs on the beach. And, the spa- well, it was definitely grand- with lots of different types of soaks, showers, and baths. Although, I didn't really like that they limited you to the amenities for only one hour. Overall, it was a wonderful resort and vacation!

    (5)

  • Scott M.

    I stay in hotels every week, and this was the best resort in all of Maui. The view was fab!!! We went to the Four Seasons and the Fairmont kea Lani and the Grand was by far the best view and service. If you have the money, get the ocean view, it is worth it!!!!. We had a view of the chapel and I saw seven weddings in five days. The only downfall is the hotel property restaurants. They are adequate but overpriced for the food they offer. But , the good news is you are close to the sushi bar at the Shops of Wailea and Sarento's by the Beach. We will be back here for sure.

    (5)

  • m l.

    I had my wedding at the chapel in November of last year and my family all stayed at the Grand Wailea. I posted a review, but it was mysteriously removed. Perhaps it was too telling for brides to be evaluating the countless beautiful places to get married on Maui. My advice is to do so, anywhere else! You would think that someone would have had to try to screw up so much! When we arrived, there was no room for us. My family had all gotten beautiful panoramic view rooms. We were shoved in a corner room looking onto another balcony - and this was suppose to be an upgrade from the panoramic view room! So we requested a room that was akin to the room we booked (at least!) It took them 5 hours to do this. By the time we got into our room, we were missing our own rehearsal dinner...and in November, this hotel was less than 50% occupied!!! Someone told me that they were predisposed with Jennifer Anniston who was there to film a movie. Well, then they lost my dress the day of the wedding, we had to fire the florist who the hotel strongly recommends (if you don't use their vendors, the hotel makes the vendor pay for a $2 million insurance policy!!!) since she had not even ordered any flowers for us! We found a great florist though she wasn't allowed to deliver to anywhere on the property beyond the valet so we had to make arrangements for the flowers to be delivered to the chapel. So instead of spending our first week in Maui on vacation, we spent it re-planning our entire wedding! We moved our reception to Spagos where we had the meal of our lives (thanks Jacques) due to the Policy at the Grand Wailea regarding outside cakes...that they are happy to serve for a $15 per person serving fee. It goes on, but you get the idea. Ladies. Pay the extra to experience real service at the Four Seasons. or if you are on a budget, there is a beautiful black sand beach to the south of the hotels at the end of a dirt road with red rocks as a back drop!!! Gorgeous site for a wedding! Not once did the hotel try to remedy this situation. We will see how long this stays posted.

    (1)

  • klai k.

    first, the staff. they were efficient and very helpful. seems that i had only thought up a request and it's done. they cleaned our room 3x daily (i investigated). we stayed at the napua tower. the room was nothing short of spectacular with a view of the volcano, the garden and the ocean. full breakfast and nightly hors d'oeuvres plus cocktails were provided. the hors d'oeuvres were plentiful and varying, with a great selection of cheeses. i seldom felt the need to get dinner. the pools were disappointing as kids were swarming the place, even the adult pool. still, it was great to have 6-7pools to choose from. the restaurants left me wanting. the fish was usually overcooked and the seafood selection was not plentiful despite the fact the vast pacific surrounds the island. the best part was the spa. so far the best hotel spa i've been to. the terme hydrotherapy treatment is exhilarating. imagine dipping in 100F then suddenly dunking in 60F tubs; it will get your heart pumping without really trying. the 5 aromatic baths leave you feeling like a newborn. all these before your even start with the treatment you paid for. i would fly 10 hours with an aching spine just to have an excuse to go back to the spa. the hotel? maybe not in the near future.

    (4)

  • Tara F.

    LOVE LOVE LOVE. the Grand Wailea. We came here on our Honeymoon in June 2007. The service is all impeccable, the decor is beautiful. The hotel exudes a Hawaiian paradise, as it should, it is! The pool is huge as it is a water park. There is a separate adult pool which brings me to my only complaint. For such a popular honeymoon and couple destination, the adult area could be just a little larger and more intimate. When we return to Wailea, we will most likely stay next door at the Four Seasons, as it is less of a family hotel and more of an adult location. The rooms are beautiful and it is well worth upgrading to have a wonderful view. Take advantage of the wonderful concierge, I have never had better suggestions or a busier vacation! I didn't get a chance to make use of the spa, but I did purchase several products from the Spa which I have fell in love with. The body lotion that is put in the rooms is absolutely heaven, I left with two large bottles ($60 each for the larger size) and I have reordered them twice. I found my absolutely favorite fragrance there in the spa shop and amazing essentials oils... I can not imagine the trouble I would have found myself in if I had booked spa services!

    (5)

  • Helen V.

    This is our second trip to the Grand Wailea and we absolutely love this place. Not to say that it doesn't have it's down side, but what hotel doesn't? But our great experiences and memories gives this place 4-stars!! My husband and I love the pool area - it has something for everyone: big adult slides and small kiddies ones. Even my little 16 month old daughter went one the kiddies slides with us. The only thing that kind of bothered me was having to be down at the pools right be 7am to get good seats in the shade. But that wasn't a big problem because our internal clocks were still on SF time for most of the trip, we had no problems waking up early.

    (4)

  • StefnScottman I.

    Love this hotel! Came here w/my cousin and her children.....it's so nice for kids..and adults they have awesome waterslides and even a water elevator! the have a grotto bar....but didn't get to enjoy that...next time! Beautiful grounds....try their macadamia nut pancakes....the restaurant overlooks the ocean and the adult pool!

    (5)

  • Heather F.

    5 stars to the pools, especially if you are traveling with children. We had our 15 month old, and 8 year old and they were both completely thrilled and entertained. The grounds are beautiful, the pools and waterslides are amazing, and the beach is the best I have experienced. The food and drinks are great at all of the restaurants, but you will pay the price. Think $15 for a Mai Tai, $8 lemonade...I took off a star for just the ridiculous pricing once you are there- you will spend a fortune, so its best if you just get over that, move on and enjoy yourself. Also, it was clear that the locals get an extreme discount, and when we were there there was a ton of unruly, unsupervised children running around which got pretty annoying. I also was not super impressed with the service for the caliber of the hotel. The Luau is good, and the Humahuma... restaurant is wonderful!!! The experience is truly paradise. The room, was OK- but for the price I have seen better. Of course if you have an ocean view, that is amazing. I definately recommend trying to spend at least part of your vacation here- especially if you are traveling with your kids.What we did, is spend the majority of our vacation in a nice condo, doing all of our day trips (if you are not using the pool or beach, there is no sense spending the money to stay there). The last 3 nights we stayed here and didnt leave. After 3 days we were done with the pool, and it seemed to be the perfect amount of time.

    (4)

  • James G.

    This resort scores a 10 out of 10. It's in a great location, the grounds and hotel are immaculate, the staff is very friendly, the spa is excellent, and the pools are a lot of fun!!! I visited this resort in May of 2005. I spent 4 days there and can't wait to go back!

    (5)

  • vinnie t.

    well I can't say I have stayed here YET! this is a review of the best pool you will ever jump into. my gf and I got passes to access the pool for my first visit to Maui.I couldn't wait to bc I've heard so Manu great things about the pool itself. there's a lot of water slides. they have a rope you can swing on over the pool. one of the water slides is like you're going thru a water rapid. you almost don't have to go to the beach with having this kind of pool. there's even a elevator in the freaking pool! as for the hotel it's really nice. I'm sure the rooms are nice also. of course it cost mad money to stay here. if you got it go for it!

    (4)

  • Mako K.

    I can't decide to give the Grand Wailea 2 or 3 stars....there are some things that I really liked about the place, but also things that were NOT good. The pool area was great- with 2 kids, it's really the place to go. When you hear people talking about a large pool area, here it is. Keep in mind though, that there are A LOT of kids. If you don't get to the pool area by 8 am, all of the good chairs are taken. There are several slides, large ones and small ones, lots of pools that all connect together. The Spa is really nice too, the Terme was cool, but once you are done with that and are waiting for your spa service, there are probably 15 other people waiting too, in a small outdoor lounge, all waiting and listening for their name to be called. I"ve been to several other spas in Maui and really the Terme is the only unique thing here, otherwise it's just like any other resort spa around. Now, here are the bad things. The prices here are ridiculous. The Kula Cafe or whatever they call it charges $5 for a 20 oz. pop. Our family of 4 bought breakfast here one day and it was $70!! Oh, by the way, I'm sure everyone is aware but the cabanas at the pool cost $300 a day and you have to reserve them like 1 year in advance. The rooms are not worth the $800- the bathrooms are large, but our glass shower door was cloudy with scum and all around just dirty and old. The wallpaper was peeling off and our room was seriously an 8 minute walk to the pool. SInce my husband travels a lot, we got our 4 nights here with his Hilton points, enough points to stay at Disneyland for 3 weeks! We won't be coming back here, there are too many other good hotels in Maui.

    (2)

  • Mary M.

    Good golly, LOVED IT!!! My husband and I went there for our honeymoon as our final spot on our Hawaii tour and it was great! Definitely saved the best for last! We spent about $4k in 2 days since hot dogs are $12.50 and a breakfast of eggs benedict was about $25. LOL. But it was still amazing and completely worth it! The pools are all connected by water slides and there's even a baby beach for the tiny tykes. Bring a credit card because almost every activity has a cost! We went to the luau they had on Mondays and had a great time. It was right by the sunset and the performers were good too. There was a bar inside the pool and the gardens were beautiful! They have poolside spa treatments...GO TO THE SPA!!! Super expensive but awesome! The lobby itself was a must see. Take advantage of the breakfast buffet if at least for the view. Their restaurant, Numunumuhumuhumuapua'a (named after the state fish) was pretty good too. But on the day we were there they were out of lobster, which sucked cuz everyone around us had some. But on the bright side, they gave us a free bottle of champagne since we were honeymooners. OH AND IF YOU'RE HONEYMOONING....tell them that you are...and they will hook you up with a lot of cool stuff! Downside, the business center closes at 5:30pm and it's easy to get lost there cuz it's so dang big! But it's still totally worth it. DEFINITELY GOING BACK!

    (5)

  • Marlene L.

    My family and I spent 10 outstanding days here. The minute we walked in we knew our stay was going to be incredible! Our room was spectacular with an oversized lanai that had a nice grassy area and an ocean view that went on forever. The pools were beautiful and included many waterslides and a water elevator. My girls enjoyed the Tarzan rope the most. My husband and I snorkeled every day right in front of the resort. There were tons of fish, turtles and even eels. We renewed our wedding vows on the beach with our girls at sunset. Afterward, we celebrated at one of the best places in Maui...Humuhumunapuaka...they even brought out some wedding treats for us. It was hands-down the greatest vacation we have ever taken. We loved it so much, we reserved a room for next summer. This place is worth every penny. ALOHA!!!!

    (5)

  • Rachel H.

    The pools are great for kids. But you have to be out every morning to reserve chairs at 7am otherwise you will not be able to sit by the pools. The service around the pool is hit or miss. The Spa is great. The restaurants are awful. The Humu rest. was awful from food to service. The Four season is a much nicer hotel and the restaurants are incredible, but not very kid friendly

    (3)

  • Ed L.

    Nice place to stay but EXPENSIVE, I'm talking about a $4.75 can of diet coke in the little shop, or you could opt for the $7.50 Miller Lite... It is REALLY nice, but we had to leave everytime we wanted to eat anything b ecause of the insanely high prices... Ouch! Oh, the breakfast buffet is a steal at $30 a person!!

    (3)

  • Underhill T.

    My wife and I just returned from 8 days at the Grand Wailea. We have been to Maui before, but this was our first visit to the Grand Wailea. This is our last vacation before the baby is born. We really enjoyed ourselves. We stayed in the Na Pua tower - basically a hotel within a hotel. We had a great ocean front room. The room was large and the decor was nice (not as nice as the Fairmont however). The resort is extremely kid friendly. I could easily see coming back once we have children. There are several pools - some have water slides and are definitely geared towards kids. However, the Hibiscus pool is adult only - which was nice for us on this trip. The restaurants at the resort are OK - nothing special but not terrible. The spa (Spa Grande) was really quite nice. We ike to try out different spas when we travel. This spa is one of the nicest we have been to. The overall quality of the treatments was high. The facility is spectacular. This is one of the few spas that I actually felt like the personnel really cared that I have a good experience. One thing to keep in mind is that Hawaii is expensive regardless of where you stay. Resorts/hotels are expensive, gas is expensive, milk is expensive ($7/gal in grocery store), dining out is expensive, etc., etc., etc. Setting that expectation in advance has always helped me cope with the sticker shock in Hawaii.

    (5)

  • Anna T.

    I stayed at the Grand Wailea for my honeymoon due to a raving recommendation from my husband's coworker. Overall, not that impressed. Yeah the hotel itself is nice but not how much I paid for nice. You're better off staying at the Maui Sheraton and probably getting the same level of service and room. I also went to the spa at Grand Wailea and the masseuse was waaay too chatty for my supposedly should be peaceful massage. If you require a refrigreator at this hotel, they charge you $25/day! At that rate, I can buy my own mini refrigerator and put it in the room myself. Valet is also charged a per day rate, so save yourself money and do self parking which is free and is only a couple of steps to the hotel.

    (3)

  • Wesley J.

    The best Hotel in Maui. The Four Seasons is right next door. I have stayed in both. And the Grand is the best in terms of service and value. The rooms are huge and clean. The service is impeccable. The price is fair. And the pool and slide area so COOL. Even for an old guy like me :-)

    (5)

  • Ms M.

    What an over-priced hotel. The rooms are run-down, every little extra is a significant fee ($50 dollars for a beach umbrella per day, a cabana almost $200 per day!!) For the prices they charge, I resent being nickeled and dimed to death. The food is expensive and average, at best. Our bill for one week was higher than when we stayed at The Four Season on the Big Island the year before, and significantly higher than when we stayed at the Mauna Lani six months before. Granted, the pool and slides were good fun for the kids, but we found the prices way out of line for the quality of service and the condition of the rooms we had. I took a SCUBA trip through the hotel, and the $150 price tag was for a 3/4 mile round trip swim to the dive site.....give me a break. They can't afford a boat to take us out there? On the up side, the spa was nicely appointed, but a factory churning out massage appointments all day long, and the gym was crowded and noisy. Sorry.....not the best trip we've ever taken........

    (2)

  • Dorian G.

    i didnt stay here and i never would. we were here to go to one of the on-site restaurants (Humu...). the entire property is overrun with children of all ages. children of the screaming kind. screaming in the lobby, screaming in the corridors, screaming in the gardens...yet i dont recall seeing any parents. my husband wanted to sneak in the next day to use the pool area, but i firmly put my foot down. can you imagine what the pool would be like during the day? screaming in the pool, screaming next to the pool, screaming in the cabana....

    (1)

  • Liboo K.

    This place is off the f**** hook. This is probably the nicest hotel I have ever stayed at. It's kind of crazy; super insanely expensive (I was at a conference here and it cost about $200 a night. Regular rates are significantly more than that, apparently) but very pretty, if overly manicured, and very attentive. Everyone working at this place really seemed to go out of the way to be friendly and helpful. The beach is gorgeous, there's great snorkeling on the south end and I have to say, having a huge fruity drink at the humuhumu...etc. bar overlooking the ocean was something I would love to do again. One warning if you are feeling like a romantic vacation; this place is CRAWLING with children. On the other hand, if you have a few young kids you want to let play on the waterslides and the pseudo-beach built in to one of the pools, this place is probably well worth the $$$. I miss it already. :)

    (5)

  • Shannon A.

    This is a review for the spa at the Grand Wailea only. I did not stay at the hotel or use the outdoor pools. The spa at the Grand Wailea took my breath away. Walking into the women's common area was like stepping into the pages of something I might have seen in magazine. I didn't realize that this was rated one of the top 10 spas in the United States but this is with good reason. There are several different types of hot tubs to choose from all with different types of jets, different temperatures etc.. They have showers that have water coming out at all different angles. Several different tubs with different aroma therapies in each one and a menu at each tub to tell you what is in each one. Everyone getting a treatment get an exfoliation scrub down. The staff was friendly. I got a deep tissue massage which was perfect. The pressure was just right. My mom got a swedish massage and was pleased with the service. It is expensive but when we were there they were advertising a special with discount if you ordered a spa treatment. You have to tell them about this at the front desk and than they will give you a discount. I'm not sure if this is something that they offer all the time but they were offering it when we were there. We were also lucky enough to be there when it wasn't to crowded. Normally I think you have a limited amount of time to use the facilities. So if your planning on staying all day you might want to check to see if it's allowed.I do recommend this place if your looking to just get away and relax or as a once in a lifetime experience.

    (5)

  • angie w.

    When it comes to your kids, this is the hotel you'll want to stay at and play at with them. They have the best kids club on the island, bar none! My boys loved it so much that whenever it came time to venture out to explore other things on the island, they didn't want to leave club! That said, the rooms aren't as nice as the Kea Lani (we stayed there for 4 days and loved it), or the Four Season's, but I really can't complain, taking into consideration everythng else, which was absolutely wonderful - especially for our kids! What a great beach! It's perfect for families and kids, and the grounds of the hotel are simply stunning, lots to see! You won't believe the pools at this hotel - they are fabulous, fabulous, fabulous - just go online and take a look for yourself and you'll see. There are several restaurants at this hotel, and I can't remember the name of the one we ate breakfast at most days during our stay, but the breakfast buffet they had there was really, really good. Omelettes made to order, fresh fruit, pineapple, pineapple, pineapple! Whoo! An assortment of muffins and breads daily - the banana bread being particularly yummy, pancakes, bacon, sausage, hashbrowns, potatoes, and the best orange juice I've ever tasted - it was really that good. Too, it's only a short walk to The Shops at Wailea (and they have some really nice restaurants there as well, which you can walk along the shoreline if you wish, or you can take a cab if you'd prefer not to have to walk. After all that pineapple though, I prefered to walk! Great place to take the kids. Great beach to hang out on. Lots of rentals, lots of fun for your family. We'd go back again in a heartbeat!

    (4)

  • Amy D.

    I stayed here for a while after getting into a fight with my parents and picking up my bags and leaving from my one-week stay at my aunt and uncle's place in Wai'anae, in Oahu. They live in the cuts because they're flower growers- I don't know about you, but the cuts just ain't for me. They wouldn't even let me ride the bus alone. And yes, me wanting to ride the BUS! That's how much I disliked being there. Uhh, so I was supposed to stay at my parent's timeshare, but because I disobeyed them and spent the night with friends visiting from home in Honolulu, they cancelled my plane ticket and my hotel reservations in Maui. WTF, right? So, I re-booked my tickets and after landing at Kahului, I had to call around for a place to stay! (In retrospect, I was irresponsible and maybe I should've listened to my parents and gone home, but I was willing to leave so easily. And in my defense, I'd just turned 18 and graduated high school. I thought I was invincible.) I'd heard my cousin mention something about Grand Wailea before, saying that it was the nicest hotel on Maui, so Grand Wailea it was. The website says no walk-in reservations, but that's pretty much what I did. They accomodate you as long as you're willing to pay $$$. The resort is beautiful. Parts of the entranceway aren't very impressive but wait til you get out of the check-in area and out near the pools. They have really cool slides in their gorgeous pools and a great bar. And of course for the premium bucks you pay, the resort is right on the water. When I went there, there weren't many young people in sight, so at night, the pools and jaccuzzis were pretty empty, as well as the waterfront beach lounge spots. In the resort, there are a bunch of little boutiques, and down the street there's Shops at Wailea- a few luxury shops like LV and Gucci, as well as your regular run off the mill Banana Republic and Gap. Their BR has special BR t-shirts specially made for BR-Hawai'i. Those made nice souvenirs. Uhm, aside from shopping what is there to do in Maui? Try different restaurants, relax on the beach, play golf or tennis, watersports, go whale watching or the movies, or go climb Haleakala. I'd go back to Grand Wailea to relive being 18 again because they made feel at home, and like a princess. I forgot to add, the hotel restaurants are pretty good.

    (5)

  • Chloe H.

    world class resort with tons of kids....i mean tons & tons of kids....i was there in august(peak season) so can't really complain....but really--where did all these people come from?? people are spending $$ at this hotel like there's no tomorrow....grand wailea is a cash cow....overall, had a pleasant vacation & will probably book this hotel again....

    (4)

  • John P.

    Just got back from 8 days! Excellent resort ! highlight of family vacation was family portrait with GW photographer, Ricky Mia! Captured our vacation!

    (4)

  • Finola M.

    We must have earned some good karma to stay here. Our flight to the mainland got canceled and American Airlines put us up at this resort (from Waldorf Astoria). I think the karma came from driving some hikers in the rain in Haleakala earlier that week. We'd been staying in a nice condo the whole week, this was a great way to end our vacation. I'm sure everything seems better if you're not paying for it but this is quite the resort. So opulent as to make you feel guilty. Marble terraces everywhere, a series of fountains to draw your eye to their network of pools that are connected by two lazy rivers, the artificial sandy beach for the kids to avoid the strong currents of the real beach, the swim up bars. Our room was very generous in size, had a balcony, the bathroom was the size of my bedroom at home (two person Jacuzzi bathtub and double shower area separate from the toilet and sink rooms. This must be how that other 0.5% of the population lives! (I gave this place only 4 stars because I did find it a little too extravagant, an oasis of golf resorts and swimming pools on the desert side of Maui, this probably would not bother people that booked into this hotel). Tip: book a late flight so that you can check your luggage with the front desk, enjoy the pools all day long, and then shower and freshen up at one of their complimentary suites before your flight. Better tip: pray that your American Airlines flight is canceled.

    (4)

  • Lady Bug Z.

    This is the ultimate place to relax and get away from it all! Yes, it's a splurge but worth it. The resort is absolutely gorgeous. From the extensive art collection to the meticulous gardens. We took the botanical tour and was fortunate to have Jim as our guide. 690 coconut trees, red & white gingers, bromeliads... The pools are just so much fun. Great slides and who can resist the Grotto bar? Wailea Beach is one of the best beaches! We rented a lawn casabella one day and just had a blast. Nice, clean rooms with a spacious lanai. Housekeeping is attentive, thorough and friendly. Spa Grande. I absolutely love the terme. Lots of treadmills at the fitness center = less wait. There was a wedding one evening that ended with a spectacular fireworks show that we enjoyed from our room!

    (5)

  • Leigha T.

    Some times I read people's reviews and I just think, part of any vacation experience is what kind of person you are. If you are a glass half full person, than anything can be an amazing and fun experience. I can't imagine how picky a person must be not to give this place anything but a exceptional review. Yet, people find weird things to complain about. Who are you picky people? How could you not find 38 acres of sculpted gardens, pools, restaurants and service staff that are willing to bend over backwards for you anything less than perfection? God has not come back yet to bring us to heaven, but this is a close as it's going to get! What do you want? Just go and enjoy it, kids, adults, families, anyone that can afford it. My mouth was on the floor for the first 2 days, because I couldn't stop being amazed by the beauty.

    (5)

  • Elisa P.

    The hotel is nice, however the food at the pool cafe is terrible and expensive. I know food in Maui is spotty and can get really pricey for fresh food, but seriously the chef needs to either re-do the menu or get better recipes because I will never eat there again.

    (1)

  • D A.

    Do NOT I repeat DO NOT book a room at the Grand Wailea if you are a shall we say a "baller on a budget"! if this hotel was the feature in a movie with Adam Sandler then you may want to have second thoughts unless your other half is spoiling you on a special trip. Luckily I was asked by my other "D to join him for his annual sales seminar the room I would say is very nice, however it's not a billion dollar a night nice. Everything outside of the room is spactacular! Everything from the swim up bar, to the Hugh Heffner Grotto, to the onsight steps away...beach front! Simply amazing! Let me also add the food and drinks are really expensive, a must try is the "specialty drink" that comes in a pineapple shaped holder, however if you venture off to the shopping center five min. away there is plenty of shopping and restaurants. There is onsight shopping, spa, and gym which are all equally amazing! Many people honeymoon here...

    (5)

  • Alice K.

    Horrifically expensive, also horrifically fantastic. Went with my at-the-time boyfriend. Good grief, beautiful. Epic room & things to do. AMAZING I'm talking AMAZING pools at the perfect temperature. Incredible experience. Friendly staff. The adult pool is full of lovers / probable snobs, the themed area is a lot of kids (I enjoy the activities of 12 year olds, so this was where we spent most of our time). Plenty of room though. And, you can walk right to the ocean after jumping in a pool. Food: Expensive but very good.. At one of their restaurants over looking the kiddie pools: Get the pineapple-ice cream dessert. I forgot the name but you will never forget it, just ask the waitress for some ungodly ice cream pineapple disaster.. They'll know... You will be sickly satisfied. Have: A rental car & a ton of snacks in your suitcase. In fact, stick the entire contents of your cupboard in your suitcase.. You will thank me later when you're hungry at midnight and the only snack is a full-on meal. Nightlife: it's dark at 7pm. No real night life for party-types. Everyone is sleeping, making-out, or whatever they do at Maui. There is some less pretentious stuff around the island: adventure off the resort and ask about hidden areas *wink* Only issue we ran into each morning, that made it feel like Ground Hog's Day was that you can't just sleep in and eat a pancake in this place nor any surrounding restaurants.. I mean really, why is brunch over at 10:30? If I came here as a honeymooner, surely I would want eggs at noon in preparation for my life of having to make them.. Also, saw Britney Spears and her BF, she was buying 2 Heath bars if I recall.

    (5)

  • Sheila D.

    We stayed here about 20 years ago and again a week ago. The hotel looks the same except for some additions and modifications to the pool area and the new Amasia restaurant. The cigar lounge is gone. There is a really big child care center which looks like a blast for kids of any age. We played ping pong, pool, and tried to do the video games but they were on the fritz. No one was there the night we visited, except the hotel employee (who was super nice). Like other people have said, the rooms aren't up to date, but whatever. The bed was really saggy, but I didn't really care. The view to the ocean was lovely, the gardens are beautiful, but some trees are really stressed - the tropical fruit garden really needs some help. Trees look sick there. What has changed: 1. SO MANY PEOPLE!!!! We were floored by how many people were at the resort. Especially at the pool - too many kids/people everywhere. Nowhere to sit. It felt pretty urban, not very relaxing. Soooooo many kids...and if you're a perv, there's lots of thirteen year olds in teenie weenie bikinis. And the kids are total pigs, btw...which brings me to... 2. NOT JUST PEOPLE, PEOPLE WHO ACT "PRIVILEGED" (PIGGY) Have you noticed how slovenly people are now? How they don't even parent their kids when they are out in public? How their kids don't know how to act in public? I guess it's the hotel's responsibility to pick up the hamburger their kid just threw in the pool? (because there's a restaurant AT the pool now...great idea, right?) Really. People who have been 'coming every year' -- they are probably the ones who use the Wailea as their trash can - it's paradise for them because they drop their kids and ignore them for a week - and everyone else suffers with their kids. (And I KNOW some parents like this and they LAUGH about it. Ha ha, right?) Parents: PARENT. Speaking of piggy people... 3. PLASTIC Twenty years ago there were no water bottles, right? Or at least, they weren't EVERYWHERE. The environment and preserving the beach, coral reef, sea life and ocean didn't seem like such an issue. Since it's such a big issue now, with the garbage gyres and the tsunami trash in the ocean, well, we were surprised to be underwhelmed by the Wailea's alleged "Green Earth Program". - There are water containers for people to get a drink of water (good) but they also give out plastic cups to drink out of (bad!). So there were plastic cups strewn all over the beach, and though a (lone) employee walked the beach to pick up trash after the piggy kids and grown ups left their stuff including foam boards to wash away into the ocean (nice), it was pretty disgusting to see so much trash. - The hotel SELLS plastic sand toys, which people leave on the beach to get washed away, and they sell plastic flotation devices (rafts, tubes) which people (rich kids) leave everywhere because they have way too much money and everything is disposable. Really nauseating. THE RESORT NEEDS TO FORCE PEOPLE TO BE RESPONSIBLE. RENT THE STUFF TO PEOPLE AND MAKE THEM BRING IT BACK. Or just don't sell it - how about that? Why can't they just SWIM in the freaking pool or ocean??? At this rate, there won't be a decent ocean left to visit in ten years. - Separately, we went snorkeling next door, and I got to see a full diaper in the ocean, so that left me kind of down about Maui overall. - Plastic water bottles are placed in your car when you pick up your car from the (mandatory) valet. Not feeling the Earth program here much. Plastic everywhere, and this place is surrounded by the ocean, which is where it all ends up, in the mouths of the fish, which we will eat that night at the local restaurant. Yum. I wouldn't go back to this side of Maui again unless someone paid for my trip. It was kind of sad to see how downhill the reef has gone and how much human contamination has wracked the ocean. The resort is o.k., I went in the pool once, and that was only because my family made me go in - it looked pretty gross, totally full of people and after I saw the kids throwing food in it, I passed on the pool. I don't think it was worth the ridiculous amount of money we paid, and I don't think it's worth the Hilton's investment to maintain such a ludicrously huge place. I cannot imagine how much upkeep it takes to maintain this place on a daily basis. It's really quite beautiful, all the statues and the flora. The ugly part is really the people and the decisions they make on how to preserve the environment at the Wailea.

    (3)

  • Jyan O.

    One star because I have nothing nice to say about the overall impression I am walking out of this place with the worst experience I have ever had at a resort. The staff was rude, from the valet to the concierge everyone acted as though it was a bother to help. Do not stay here it is not worth the money.

    (1)

  • Heather W.

    I have positive and negative things to say about the Grand Wailea. the Positives: 1. Easy Check In 2. Very friendly staff 3. Gorgeous grounds 4. Very nice rooms. 5. Great location 6. great water boarding, snorkeling, etc. (purchase the pass if you are going to use the water sports) 7. Easy check-out (no surprise charges at all) 8. Loved the cafe for breakfast 9. Great drinks All and all, the hotel was very nice, and I would absolutely stay there again. However, with that being said, we rented a cabana for 3 days, and the service was HORRIBLE. For $350.00 a day, we were suppose to get certain services, which never came. We complained numerous times, and nothing was done about it. They were suppose to bring cold snacks, water, fruit, etc., and for $350.00 each day, we wanted what we paid for. When we complained the first time, we were told "it was coming." 45 minutes later, nothing. Then we were told a manager was told about the situation. Still nothing. About an hour later, somebody responded. The 2nd time we complained, we were told that "maybe" they came around and nobody was in the cabana. When we said, no, we have always kept somebody in the cabana, they just shrugged it off and never responded to our complaints It was very frustrating, and just not the level of service, I would have expected. I had stayed at the Hyatt Regency on Maui in June 2012, and also rented a cabana, and the service was fabulous and it was 1/2 the price. So, that was the most disappointing part of the hotel, and im not sure that if I did stay there, I would ever consider a cabana again. You basically are paying for a roof over your head, and nothing more. You get nothing other than that for $350.00. We were told that they had a person who would walk around each cabana to make sure that everybody was happy. Well, we never saw that person either. So if you are staying there, and you want a cabana, don't be fooled by the "unlimited" anything. Nothing comes, there is no service other than the regular pool service. Just have the roof over your head, and realize that is the only thing you really get for $350.00. Other than, the experience was very nice and i enjoyed the stay.

    (4)

  • Say N.

    They should call this place the BIG, CROWDED and OVER-RATED WAILEA. We stayed at the Grand Wailea for a peaceful, resort experience. I would expect the best when paying $800/a night. The place is huge, lot's of children (kid friendly-with slides) and a little overwhelming for people who are there for a little r & r. As soon as we checked in, front desk was not very informative/helpful. We wrote a letter addressing our concern's and apparently the bellhop's are trained and it is our own fault that we did not "avail ourselves of the services of the bellman." Now, how were we supposed to know this? If front desk informed us of this valuable information, we would of "made avail" of the bellhops. There are so many things that could of made our stay a little more enjoyable. Mr. Bailey, thank you for making it easy for us to not want to stay at the Grand Wailea with your letter. I cannot believe that they pay you to do your job. Our next Maui holiday will definitely not be at the Grand Wailea.

    (1)

  • Emmy D.

    When we went to Maui we stayed both in Lahaina and Wailea but next time I'm coming back here to Wailea! When you walk into this hotel it's like being in Vegas minus smoke and the hustle and bustle. It's definitely GRAND. I got upgraded to their ocean view suite and received complimentary champagne from one of their restaurant. What I love about this hotel is the pools. I'm not a good swimmer but the pools here brings out the kid in you. They have the only water elevator in the world with two large slides. They have several pools that has small slides connecting to each pool. You can enjoy swimming in the rapid area, swing from a rope or swim to the grotto. Order a drink in the pineapple container, it's equivalent to two drinks and at first is pricey at $21. After that refills are around $12 to $14. You can either do nothing, swim with inner tubes, take a scuba class or play volleyball. You can even reserve your own cabana if needed. Not much of a buffet person and the breakfast buffets are expensive here. So, I would only opt to have Sunday brunch as the selection is great with bottomless mimosas. The malasadas were so good and should not be avoidEd! There are shops here & several places to grab quick food if needed. Staying at the Grand Wailea is a must and for 2 1/2 days we did nothing here except lay around the pool. This is what a real vacation is all about. This hotel is pricey but was one of the best vacations I had in a long time. They had everything I needed here and if I had a family this would be a place I could come to every year. The beach is just behind the pools and a must to take a nice walk when the sun sets. If you look closely you might see a celebrity...we saw Steven Tyler. Did not need to bug him as he's just like any one of us, enjoying a little piece of ALOHA!

    (5)

  • Amy V.

    Nice staff, but our room had wet, mildew smelly floors. We addressed with cleaning staff, but I'm not sure if they understood our concerns as the simply smiled and nodded their heads. The grounds are amazing, but I've stayed in nicer rooms at the Westin or Marriott.

    (3)

  • Michael D.

    the booking with american express was a disaster - we booked two rooms at the Grand Wailea and they had only one room. the check-in people at the Grand Wailea rude and treated us like second class citizens because we booked with points. we used over 400,000 points to pay for a part of the room. if i have to spend over 400,000 with american express to get a small discount, i dont want to be treated as a second class ctizen. the place was overrated and expensive. everytime i turned around, i was getting hit with another resort fee or overpaying for coffee or a meal. i felt like the hotel's mentality was: we have you for such a short time, lets get as much out of you as possible. i would not stay here again. i would look to a private rental.

    (2)

  • Ria K.

    I'm loving my stay here currently! This place is huge! :) However, I would only stay here for a maximum of 3 days, because the water slides do lose their excitement after a while. Long lines on the faster one, lots of families trying to ride the small ones. Keep in mind, the WATER SLIDES run to 5 PM. The WATER ELEVATOR, runs to 4 PM. Come early!! :) Although the pool does close at 10 PM at night. Busy busy busy!!

    (4)

  • Paul C.

    I was married at the Grand Wailea and spent 11 days on honeymoon. All i can say is this place is the best resort i have ever stayed at. If you can afford it do not waste your money at any other resort in Wailea. Trust me, if you stay at any of the neighboring resorts you will just be sad when you eventually walk the beach and see the Grand Wailea. They have the most amazing pool and the best service. Everyone there takes service to the next level. I will definitely visit again. Only downside is The Luau. I will never go to the Luau again, it is run by a third party company who is more concerned with collecting the dough then providing a great show and experience. The resort is expensive but you honestly get what you pay for!

    (5)

  • John P.

    My family and I stayed both here and at the Four Seasons back to back weeks so I can compare them directly for anyone interested. (My kids are 4 & 8, btw). Grand Wailea is more fun, more happening, and more exciting than Four Seasons. Better kids camp, and the pools at Grand Wailea are much more like a waterpark than the very quiet sublime pools at Four Seasons. What's funny is that my kids liked eating at Spago so much that in the end when asked which resort they preferred they picked Four Seasons..lol. But here's my advice. * Young single couple looking to party: Grand Wailea * Young, more quiet, couple looking for romance: Four Seasons * Family looking for laughs and a great time: Grand Wailea * Older couple looking for serenity: Four Seasons (no doubt!) * Groups of young singles : Grand Wailea * Groups of singles over 40: Four Seasons. I think you get the idea. Cool thing is that you can always eat at Spago no matter which place you stay. ;-)

    (5)

  • Jack M.

    Ok after not writing a review for who-knows-how-long, I think its time to write one! I practically grew up in Hawaii. Growing up, I traveled a lot with my family and we lived in Hawaii for about 6 years---- 2 years in kauai, 1 year in oahu, and 3 years on amazing MAUI!!!! So since it was my anniversary I decided to take my family to none other than Maui. After deciding between 5 different hotels/ resorts in Wailea (And trust me, I literally took weeks just to decide which is the better hotel. We decided the Grand Wailea is the best of the best, and that the extra $$$$ is worth it. And boy were we WRONG!!!!!!! Many people have already gotten to the point, well I'm just going to emphasize it. This place just sucks. If this resort turned into a human being it'd be a Paris Hilton. At least thats my definition of it. Also if you are a food critic like I am, BEWARE!!! HumuhumuWHATEVER tasted no different than a processed school lunch. And thats me being nice. Although, the only reason why I give it 2 stars is because of the spectacular view.

    (2)

  • Shena R.

    Nice location. Best beach on Maui. And best resort pool with 7+ water slides. Rooms are nice an spacious. Bathroom big but for a five star hotel this place needs an update and makeover. Bathroom had 90's white tile with moldy grout, pink themed paint, and old style furnishings. Even the hangers were old and rusty. Fairmont is definitely better than this hotel.

    (3)

  • Nathan M.

    Not that good of a hotel. The adults only pool is currently shut down for renovations. The other adults only pool has been rented out for the season to different conferences. This place has tons of kids running around everywhere! If your looking for a retreat for two go to the four seasons!

    (1)

  • Evelani Smooch O.

    Waldorf Astoria Grand Wailea is a 5 star resort! First you should know: this is not a "party" hotel for singles, or kids looking to get drunk. I've mostly seen families, honeymooners and couples of all ages, mostly younger like early 30's. Very classy resort. The service is -impeccable- top to bottom....is it because they love thier job or because that is the vibe of the island, I cant tell you. But this place is the best of the best! Top notch, my future hotels searches will be tainted because of GW: We stayed for a week in an ocean front suite, with views of the sunset and exotic garden below. The pool area is amazing! There are water slides, 10 foot drop rope swing, lazy river, poolside bar, water elevator...etc, etc. Did a 3 hour spa treatment, at Spa Grande which was voted #1 spa on the Island! Beautiful decor, soothing ambience, multiple salt baths; Including a spirulina bath!! Any package comes with a complimentary mango-honey exfoliation..couples package is highly recommended. They also filmed "just go with it" at this resort...watch the movie, book a reservation and thank me later :P

    (5)

  • Kenia K.

    The place is meant for families with teens. They have an extensive selection of pools, water slides, play areas and drinks poolside. Way overpriced for the quality and comfort you get. The bed linens, comforters and pillows are the only things worthy of 5 stars. Napua Tower concierge George Twigg Jr. was awesome! He helped me book snorkeling tour, dinner reservations, car/transportations... you name it. He was a great help! The other concierges were just okay, he was the only one that byfar outshone the rest. Needless to say the location of this resort is great. Near the Fairmont and Four Seasons. Stay there instead! I repeat, stay just about anywhere else! The best snorkeling was near the Ritz. Better snorkeling than Molikini tours! Kapalua beach is a snorkeling beach. Reefs start about 4 feet from the shore. The Spa Grande is just as advertised. Grand! Highly recommend the spa.

    (3)

  • Kirsten G.

    We stayed at the Grand Wailea for our Honeymoon and had an amazing time! What was great: - The Spa Grande -- AMAZING!!! The baths and massage were fantastic! - The pools -- the rivers, slides, the grotto bar-- the whole thing rocked (even with millions of little kids around) - The beautiful grounds and our upgraded water view room that we watched sunset from every night - The Humu floating restaurant - The beach -- great snorkeling -- we saw eels and turtles! - The friendly staff Some tips: - Rent a fridge and go to a grocery store in Kihei. This will save you money on the really expensive breakfasts and snacks at the hotel. - Do self-parking (it's free) - BYOB and use the free juice as mixers instead of doing expensive pool-side drinks. One final note: The Grand Wailea is EXPENSIVE, so come ready to spend and mitigate costs by going to Kihei.

    (5)

  • Shannon D.

    My review is based solely on the AMAZING pools, lazy river and water slides. I was in tow with 4 kids and we had the best time ever in a pool. The Cabanas were so comfy and the food was great. I had the most delish turkey and cucumber sammie!!! The waitresses also walk around with cold towel, frozen grapes and get this..... Otter pops. :) Nothing beats being able to swim in the pool and then go jump in the ocean. Or stare at the ocean while you lay by the pool. WooHoo.

    (5)

  • K W.

    I have been a patron of the Grand Wailea Spa every year during our vacations for many years. I have always been pleased with services; however, this year left me beyond disappointed. I was told the spa was fully booked the day of my service, my 80 min treatment felt so rushed and the attendant left the room at least 4 times during my treatment. I have had this service in the past and have never experienced this before. She ended the treatment by slapping lotion on me like a mom in a hurry to get her kid outside to play in the sun. Even prior to my less than 80 minute service, the attendants were rushing around picking up towels, giving tours and calling names; it was a little difficult to relax. The next week I decided to give the salon a try as I wanted to color my hair before returning home. Big Mistake!! In retrospect, this salon probably does nothing more than wedding updos and shampoo/blow dry services. After showing the stylist multiple pictures of the desired outcome, I was told "No problem". Wrong. After hours in the chair, I was left with orange hair. I voiced my concern of the orange, my stylist tried to tell me it wasn't orange and another tried to tell me it was unavoidable given the color I wished to achieve. Really?!? It would have been unavoidable if someone had told me this in the first place. I retuned the next day for 2 hours, the stylist came in on her day off to fix the orange. Which she did, until I washed my hair. So disappointing. I will be looking for another stylist to fix my 350.00 orange hair! Needless to say, I will not be returning or sending family and friends as I have in the past.

    (1)

  • Euge R.

    The Grand Wailea's Tropical feel provides serenity that any person is seeking. The resort is widely renown for its' pools and aquatic amenities but the in house Spa was the best I've ever experienced and I've been to Spa's all over the world and this is the hands down the best. The Spa treatment is pricey but if you want to blow your wad on something might as well be an experience you'll never forget. What's great about staying at the Grand Wailea Resort is that every part of the experience is unforgettable. Ocean Side view, nice sunsets, beautiful walks along the lava rock trails. Definitely a couples spot even though I've been there a few times by myself, great experience never the less but should be shared with a significant other.

    (5)

  • Amazing Alyse A.

    GORGEOUS resort...but Dear Lord...all I heard from the guests were complaints, complaints, complaints!! "Too many lines, can't find chairs, there's a girl on the PUBLIC beach smoking pot (thanks lady, the security who came to "reprimand" me took a liking to me and hooked me up with great security for my young kids. REALLY? It's Maui, come on!!! Yes, things are expensive, but all those trips to the grotto bar WITH my children next to me were awesome memories..can you put a price tag on that? You're on vacation, after all, money should be spent!!! It's a resort catered for families...there's a Four Seasons next door if you want peace and quiet....but if you have children or like to be in an exciting place...and don't mind spending what you work hard making....go here. Employees were awesome as were the locals...the guests were mostly sticks in the mud. A smile goes a long way!! AND PEOPLE, please!! EDUCATE YOUR CHILDREN about sex, pot and tolerance...shielding them from such things will not help them in any way!!! And for all that is good....SMILE MORE! Your children will learn from you!!!

    (4)

  • Michele M.

    This hotel is beyond GRAND, you will walk in and know it's amazing and the Wailea area and the beaches are amazing! Many visiting the island usually end up in Lahaina and Kaanapali, skip it and stay on the Wailea side. The rooms are mostly no different from what you would fine on the mainland. The shampoos and lotions they give you though, smell so good! Restaurants are a little pricey however, you are not far from Kihei and can enjoy local foods/restaurants. Great for families and yes, certain times of the year, it will be crowded...so try to go off season! The spa is one of the best spas in the world. It is worth the money and a day of pampering, from a massage or a wrap, you will love it. I personally love the common area and what they offer, baths, steam room, sauna, and this waterfall bath..so worth it! And the pools, you will have fun, if anything , the beach is right there and if you go between November to April, you may see a few whales.

    (5)

  • Danielle H.

    Utter perfection. It is no question that if you are looking for the perfect getaway, Grand Wailea will deliver. This place is stunning from the moment you drive up. Everywhere you go, there are waterfalls, lush plants, tropical flowers, views of the beach and gorgeous Maui waters... The Pool(s): The lazy river waterslides aspect of the pool situation at Wailea is killer for families and kids. I will be sure to take my family here someday as I can imagine it is a paradise for kids. The adult pool was a nice escape from the noise and activity of the waterslides pools. I enjoyed reading my book and sipping mai tais there. The spa: Let's not even mess around here. The terme that you get with any spa treatment is basically a spa treatment on its own. I soaked in 5 unique baths based on each of the Hawaiian islands and herbs/salts/muds from the geographic regions associated with each island. I massaged my back under the cascading waterfall, did the steam/sauna, insane showers and cold plunges, etc etc the list goes on and on. Oh, and your treatment also comes with a personal dry brush honey mango loofah session. My facial was great and I would highly recommend this spa to anyone. Spa Grande was a highlight of my trip. The room: Large and comfortable, with all the amenities I needed. Loved the little touches like message and flowers on my bed at night. The towels were super plush and my sliding door opened up to the pool and ocean view. The rooms are immaculate and the bathroom is the most stunning bathroom I have had in a hotel before. Huge soaking tub as well as standing glass shower. The lobby: Gorgeous. The front desk staff was so nice and helpful. The guava juice and water always at the front desk is a nice touch that makes you feel welcome immediately, as well as refreshed. The food: My turkey burger at the pool was awesome, my pizza at the bistro fabulous and many other items I ate while staying at the Grand were just that, GRAND :) The scones at the Cafe by the shops are huge and very good- love the banana bran one. The shops: Upscale, high-end shops are fun to shop in while staying at the resort. Everything else I did not mention: AMAZING. Best hotel stay of my life and I would high recommend this place to anyone with a refined taste in lodging accommodations.

    (5)

  • Christie K.

    Wow!!!!!!! I have never experienced such a retreat! Our room had a sweet panoramic view of the ocean and the property was perfectly manicured. I felt like a kid again going on the water sides and lazy rivers. The pools are amazing! I like how they were not freezing and they were connected to each other. I've never seen a swim up bar before so this one i thought was pretty neat (it's tucked away in a little cave w/ a waterfall). Staff here is sooooo friendly... I've never seen such friendly hotel staff before. If it wasn't for the EXPENSIVE pool side food, I'd give it a 4 star. The pool side food was a rip off... 70 bucks for a burger, a wrap, and 2 cocktails! I've never spent so much for that kind of food.

    (4)

  • David G.

    This is my third stay at the Grand Wailea. It is the perfect place for kids....great pools and slides. The beach is also really good. Our rooms were very nice and the service is always top notch. On the negative side. I do not care for the restaurants...they are expensive and mediocre. The prices for rooms is pretty pricey too...but it is a special occasion place.

    (4)

  • Cas B.

    I wish that I could have given this place no stars! Our room had mold all over it, the pools tiles were falling off and it was all black and gross. We took pictures of it all! I sat on one of the lawn chairs and it was so rusted it BROKE! I had a huge bruise on my leg for a week and my back hurt so bad that the next day I canceled scuba diving. Management was HORRIBLE through the entire thing!! The worst part was we used Disney world points to go! I tried to send a letter and send pictures to upper management after we got home(you can't fix something if you don't know it's broke) and just got the run around from the hotel on who to send it to. Total waste of time and money. Although the spa there is subcontracted and AMAZING!! As well as the scuba diving off the beach. To bad they cant subcontract people to run the hotel! We are going back in March and staying at the Four Seasons! Not a chance of ever going back here again and we tell ANYONE we can about it.

    (1)

  • Kevin P.

    got a killer deal due to a group reservation. water slides are to die for--worth the wait in line. of the two big slides, one is far more secluded (and hence much less busy) than the other. check them out, even if you are old. the lazy river is awesome. again, appropriate for all ages. tarzan rope drop is pretty awesome. room decor is modern, pillows are fluffy, and wireless is dependable.

    (5)

  • Miriam R.

    From beginning to end , every moment spent at the Grand Wailea Resort in Maui is just magical. The pool is similar to a Disney water park. It was that grand! There is a bar, called the grotto, in the pool that you swim up to that has music blaring and fantastic drinks. I have stayed here twice and experienced most all of the restaurants as well. Very good, especially the Asian restaurant. If you want to be completely spoiled go to there spa and experience the 5 pools of heaven that have different aromatherapy blends in the water.I highly recommend this hotel. One warning though: the waves in the winter are brutal and can kill you. Do not go out to the beach alone.

    (5)

  • Andrew S.

    This is not a bad hotel by any means. In fact its probably one of the better couples hotels that I have been to. However, if you have kids (especially small ones) this is probably not the most ideal place, though you can make it work. There are stairs (fairly short, but still) to every single unit, and no elevator or a way to roll up the stroller, so if you have a stroller, you have to carry it up + the baby + the bags. Also there are couples everywhere here, they often hold hands and do the stuff that couples do. Having a toddler cry or run around is probably not that cool. The place also had dirty sheets. We asked to have them replaced once, and they replaced them with another set that was dirty. Hotel's management said that they were just old and they were working to replace them. Internet is roughly the same speed or slower at times than your 3G. Again, hotel management said that they are working on this. Other than that, its a nice hotel in a great location. Despite all this the hotel is still a good value considering that they drive you to the beach and provide umbrellas, beach chairs and towels. Stayed November 2011.

    (3)

  • Jack L.

    If you are expecting anything exclusive, this is not the place. When it comes to the quality of their food, it's not only not exclusive it's just plain awful. I ordered a Surf & Turf dinner through room service the first night I got in. I was hungry as I didn't eat on the plane and wanted a good meal. After an unreasonable amount of time waiting, the food was just a great disappointment. Their Surf & Turf consisted of a skewer with two poorly seasoned shrimps and a 3 ounce, I am not exaggerating, 3 oz. steak that was over cooked. My secretary booked me a room in their Mupua (spelling?) tower which is supposed to be their most exclusive area. Let me assure you, there is absolutely nothing exclusive about this property. There is some god awful live music in the lobby every night and the singer sounds like nails on a chalk board. The sound echoes throughout the corridors and I have to stick cotton in my ears to sleep every night. The water pressure in the showers is inadequate, the shower door is not installed or designed properly because every time we use the shower, there is a huge puddle of water on the floor of the bathroom outside the shower. We come out to Maui frequently. It's a beautiful island and we love the culture out here. But this is just not for people who come out frequently. We will never come back to the Grand Wailea and go back to the Fairmont Kea Lani, they have the magic formula there.

    (1)

  • Renato S.

    A beautiful property that needs to be updated. The rooms seemed very dated but the views are incredible. We weren't here during peak season so had no problems at the pool or the beach. I can't imagine how bad it would be with kids running around non stop but I'm glad I won't have too. Extremely expensive when it comes to food at any of their restaurants or diners. Highly recommend the Spa. Staff was very friendly here. Especially enjoyed the welcome leis, and cold water left in the car from the valet. They also used flowers to decorate the bed and bathroom during the evening service.

    (4)

  • Kimo L.

    I used to be a BIG fan of the GW. Hell, I used to be a member. Sadly, this last trip left a bad taste in my mouth. First, everyone knows the grounds are immaculate and the pools are like Disneyland. The staff there is super friendly. The spa is the best I've ever been to PERIOD. All of these things get 5 stars in my opinion. However, the rooms (or at least the room I got) was pretty sad. We booked a standard room for about $470 a night. The living area was perfectly fine, but the bathroom was borderline disgusting. I've stayed at some shady places before and the bathroom here was one of the worst I'v ever seen. It's just even more offensive when you consider how much you pay for such a room. The grout in the tile was black/brown. The toilet would run 10-15 minutes after flushing. The bathub had brown stains. The shower had the same stains, plus the nasty grout, plus chipped tile. I contemplated wearing flip flops in the shower and I'm the guy that'll do a Britney Spears and walk everywhere barefoot. And no, I'm not the guy who saved up for 10 years to go to this place and complains about the thread count being 900 and not 1000. I have fairly low standards in terms of cleanliness--ask my wife. The rooms I've stayed at before at the GW were always kinda outdated, but I figured this time would be different because of the renovations they just went through. Evidently, my room got skipped. Oh, and the wifi worked about 0% of the time. Could never log on for some reason. As for the pools--yeah, it's a zoo there during peak seasons, but that's fairly typical for most of the resorts. I didn't think it was any worse here than the other places I've been to. The $350 for the cabana is offensive, but guess what? They were all booked when I was there so you can't really blame them for the outrageous price tag when they're selling them out. Would I come back? Maybe, but I'd probably try the Fairmont or the Four Seasons.

    (3)

  • Jacob R.

    The truth is that this hotel has a program designed to suck every dollar out of you. Everything is already expensive and that is understandable considering where you are but to have service that is not up to par and charge you for every little thing is what sets this hotel apart. Frankly it is an absolute mistake to stay here unless you have small kids that want to play in the kids pool. Their food although more ecpensive than four seasons is much lower in quality and service. Service at the pool is slow. They charge you for resort brand bottled water when you are spending all this money staying there. Come on!! Their BF buffet at 32 dollars is not comparable to the four seasons at 35. I came in for a medical conference so had to stay here but otherwise will never do it again.

    (1)

  • Richard A.

    This place is the bomb! If you make your way to Maui you might as well enjoy yourself by staying in the best place on the island. Excellent customer service, elequently decorated common spaces, clean neat rooms and some of the best pool and beach offerings anywhere in the world. If I could give this place 10-stars I woould! Wll worth every penny you spend.

    (5)

  • Kristen F.

    I have stayed at the Grand Wailea multiple times and my high expectations from my last visit is always surpassed! First when you check in someone is always there to greet you with a lei. Delicious juices are complimentary in the lobby for those waiting to get checked in or for those who are a bit thirsty. The bell-hops are super friendly and help you bring your bags to your room. Which ever room you decide to get you will always get a beautiful view with turndown service and a beautiful hawaiian poem waiting for you when you get back. Their pools are beyond amazing! I always have a great time in their jacuzzis meeting new people, racing down the slides and riding up their water elevator. (If you flirt with the workers there they'll also let you ride it going down!! :P) Their location is right in front of the beach and provide their guests with lounge chairs to get your tan on! They also offer the most delicious food EVER! Breakfast, lunch and dinner is always amazing! I recommend their s'mores plate if you are looking for a comfort dessert. Their scuba diving class is a lot of fun if you are looking for something to do or visit their spa (AMAZING!!!). They offer many activities for kids and for the whole family. Last time I went we watched a movie outside and got really touristy and attended a luau (LOL). I don't think I can rave enough about the Grand Wailea! I will definitely be heading back there soon!! PS. totally take advantage of the shampoo, conditioner and lotions you get in the room. Seriously, best smelling stuff EVER!!

    (5)

  • Stephanie H.

    You can tell a lot about a hotel by its bathrooms. So much detail gets put into the rooms, the decor, the beds, but the bathrooms so often seem to get overlooked like the red headed stepchild of the hotel room. So when I walked into my room at the Grand Wailea, and saw my massive bathroom to the right, I knew this was going to be a great stay. The sink area is huge, big enough for 3 girls to get ready together, a decent sized dressing area, a big shower with a place to sit (I love sitting in the shower just taking in all of the steam) and a big, awesome, deep tub. You know the kind you get into and you don't have to sacrifice any appendages to be fully immersed in water. I love a tub like that. The amenities, oh my, I love the smell of mango honey, how did you know? The room itself is lovely, a great upscale island feel. Big comfy bed, chaise lounge, flat screen TV, ample work space (since I was working on this trip) and a lovely balcony. Absolutely beautiful. The staff is wonderful, helpful and accommodating, especially when they sent me some complimentary toiletries when Hawaiian Airlines lost my luggage. Thank you Grand Wailea, it wasn't your screw up, but you still tried to help fix it! The grounds are beautiful. I mean absolutely gorgeous. Green plants, trees, flowers at every turn. Hidden ponds, waterfalls and live fish everywhere. The theme of fine art is in every part of the hotel, with paintings and statues everywhere. Their pools are to die for. Water slides, waterfalls, a playboy mansion like grotto jacuzzi, a swim up bar in a cave, plus lounges to lay on, cabanas, everything you could possibly want. Of course the hotel is also located on a beautiful stretch of beach. They have several restaurants and shops to keep yourself in snacks and souvenirs. I really cannot say anything bad about this place, everything was lovely and if you have the money to stay here and spend spend spend, you are gonna have a truly memorable and romantic vacation.

    (5)

  • Jack B.

    The Grand Wailea is home away from home! We have been members at the Grand for 15+ years and have loved every moment we've spent here! We like staying on the ground floor in the chapel wing above the koi ponds! We have ocean views without paying extra. We do however, book an oversized room. There is a big difference between regular rooms, and the oversized rooms. The resort is amazing and beautiful (possibly time for a facelift). The buildings and room furniture were all spectacular, however we did notice some chips and dings in the hotel room walls. Maybe just some repainting? However the service, food, and ambiance easily made the trip above and beyond! The hotel is valet only now, so be prepared to pay $30 a day. They do put 2 bottles of water in the car every time you leave* Without a doubt, I would recommend the grand wailea for anybody staying in maui! Perfect for families, romantic couples, or groups! Best hotel in Wailea, and best hotel on the island!

    (5)

  • S D.

    Just checked out of this hotel today, my stay was only one night as I just needed a room until my family's house had a room empty. I have stayed in this hotel several times before and have always had pleasant experiences and thought it was a beautiful place. This time however, I thought it was just okay based on my less than 24 hour stay. Let me just preface this with the fact that I checked in at 10pm, left in the morning at 6am to dive, and returned around noon for a late checkout of 2pm(which I really did appreciate them allowing that.) I basically crashed and fell asleep as soon as I got in the room. The bed is very comfortable, bonus points for that. It would be nice if the ceiling fan would be able to go a bit quicker as I sometimes don't enjoy sleeping with the AC on, but no big deal. The problems started in the morning when I went to step in the shower and quickly noticed an old bandaid. Gross. Either the cleaning crew ignored it or didn't even open the shower to clean it after the last people in the room. Next thing I noticed was the door that I had to turn the handle on the inside of the room, to close the door from the outside of the room. Luckily, I did notice the door did not automatically close when I left otherwise my room would be open for anyone if they pleased. Closed door firmly and left. When I came back, the natural light was great in the room minus the fact that it highlighted all the minor imperfections like very dirty walls and chipped paint. I decided to open the deck door, the deck is great by the way, and when I attempted to open the screen the whole thing fell down on top of me. So now MAYBE I could have used the dirty bandaid from the last person that was left in the shower to cover up my new bruise left by the screen! I had an hour left before I had to check out and a repairman came and banged on the door even though I had told them I did not want to be bothered. All things considered, my stay was less than fabulous. And I am still put off by the idea of the old, used bandaid in the shower.... just gross!

    (2)

  • Bob B.

    Big, gorgeous hotel - and carries the price tag. The grounds are off the chart. But we found ourselves next door at the Four Seasons or the Fairmont most nights....

    (3)

  • Lani W.

    Noisy, crowded, uncomfortable public seating and they nickel and dime you to death. Food ok.

    (2)

  • Linda P.

    Let me just start off by saying that Grand Wailea is HANDS DOWN the BEST resort I've stayed in... EVER I was definitely impressed! I am a bathroom kind of girl. And their bathroom... let me just say that I made my fiance' to promise to give me an exact duplicate of GW's bathroom one day! Spacious counter top for me to put all of my cosmetic bags, hair styling tools, etc. Oh and Honey Mango shampoo..LOVELY!! I usually HATE the soaps/shampoos hotels provide, but this was just amazing! The bath tub was divine. I laid in there eating grapes and cheese sent to me by the thoughtful managing director. This place sure knows how to pamper and spoil you! The room itself is amazing with beautiful views of the hotel and also the beach. There is a nightly "turn down" service.... I've never stayed at a hotel that had a turn down service. House keeping comes by once in the morning, but I was surprised that they were coming by again in the evening. They come in the evening to close your shutters, replenish shampoo again, fluff the pillows, and they leave a cute card/orchid on your bed....Impressive!! We didn't spend much time at the pools, so we missed the water slides! =( The one day we did go down to the pool early, the water slides closed 15 minutes after we jumped in the pool! The grounds were amazing. It is a large resort! We got lost the first couple of times trying to navigate through the grounds to get to a restaurant! But eventually, we found our way! The landscaping is impeccable. I fell in love with plumerias after staying here. There are plumeria trees all over the resort and as you walk by, you get a soft whiff of ...PARADISE!! Plumerias will always make me think of the GW. The Luau is something you absolutely MUST do while staying at the GW. You get to sit outdoors to have your dinner, while watching the sunset. The performers were over the top!! The show is breath taking and food is just amazing... I also read online that Britney Spears was also staying at the GW during the same time I was there, but I did not see her. This is obviously the place to be if they are living up to celebrity standards!! The GW has exceeded my expectations, and as everyone has said, it truly is HEAVEN on earth!! I don't know how something as good as GW can be true!!! If you have a chance to stay at the GW, do so! You won't regret it!!

    (5)

  • Dr. H.

    Pools, pools and more pools. We stayed here because we heard so much about the great pools, and they lived up to their reputation. We did it very smartly. We stayed in another resort (less pricey) for the first few days while we were touring most of the island of Maui. Then we relocated to the Grand Wailea for the last 3 nights and just parked ourselves in the resort and enjoyed the pools and the grounds and the restaurants. Our kids absolutely loved it here and especially the pools. They were swimming all day, everyday. Wish we could go back!!!

    (5)

  • John S.

    We were at the Grand in late April. It is a truly amazing property with a truly delightful and warm staff. The pools and slides are great. It's awesome to be walk right out to an awesome beach. You' can get some exorcise while you're at the Grand. The property is massive and gorgeous.

    (5)

  • Anupam S.

    The Waldorf Astoria resorts continue to impress us. Having spent 1 week at their Puerto Rico location, we had very high expectations. The folks at Grand Wailea beat those expectations and then some. Instant upgrade to ocean view as they knew it was a special occasion. Every employee seemed to be helpful. The front desk told us about noise at the pool, the valet always asked if we needed directions, the house keeping staff knew us by name, the breakfast staff was apologetic about the wait. Small touches every where. They always had chilled water when the valet got out the parking, towel service right at the valet area. If you are hunting for downsides, the beach umbrella line is invariably long and you have to stand in longer lines for towels. Be prepared for $50/- extra for valet + resort fee. Housekeeping happens twice at odder times than other hotels. And yes, huge number of kids. For families with kids, that's ideal. For folks with no kids in their party, there's always four seasons next door. And yeah, the dinner places like humu* are expensive.

    (4)

  • Robin W.

    There is no disputing this is a beautiful resort in a great location. This is good if huge, pricey resorts are what you look for in a vacation. Personally, I enjoy a more intimate setting. The pools are vast and the beachfront is convenient. You will pay an arm and a leg for everyhing but you need to go into a resort like this knowing that. It can be considered romantic and also family friendly. However, charging an $8 fee to use the refrigerator in a $400+ hotel room is a bit much.

    (3)

  • Greg J.

    We went to the spa here on Saturday, January 29, 2011. We are not staying at the Grand Wailea, but have in the past. We stopped in one evening for a drink in the Botero Bar (good drink, very pleasant server, a little pricey, but what you'd expect). Nice, quiet place to sit, talk and enjoy the evening. Spa day started with lunch at the Bistro Molokini. A nice lunch, sitting on the terrace overlooking the rather Disneyland-ish pool and the ocean. Server was EXTREMELY pleasant, cheerful, quick and all around great (I think her name was Cora). We arrived an hour early for our spa appointment to use the hydrotherapy pools. They have six or seven pools with colored salts and oils in them that are supposed to achieve different results (at least that's what the literature says). I don't know if they detoxify, tighten, calm or really do anything of the sort, but they are pleasant to sit in and a great way to get loosened up before the massage and facial appointments. Quick note, the hydrotherapy area is clothing optional, and most opt not to wear clothes. You can wear a suit if you choose. The spa attendants are really nice and keep the place very clean and let you know when your appointments are and where you should be. The 80 minute massage was very good and very thorough. He made sure the pressure was right and that he was working the areas that I needed. I'm not terribly familiar with facials, I've had maybe four in my whole life, but it seemed good and effective and did not leave me feeling burnt or abraded as some in the past have done. We spent a little more time in the hydrotherapy before, reluctantly, getting out, and getting dressed to meet up for cocktails and dinner. The spa is expensive, and a bit of a splurge, but it is really great.

    (4)

  • Anthony S.

    So, we came to the Grand Wailea with some expectations and were truly disappointed. Let me break it down for you: The food here at any of the restaurants is incredibly average. The lunch poolside may be the best overall but it's not better than your local TGIFridays! Also, the supposed best restaurant humuhumu... I can't even spell it, was borderline terrible. The food was so bland. I am a total foodie and expected a bit more for the high end restaurant at a high end resort. All it takes is giving 2 s@$ts to properly season a meal for 300 bucks. Also, all of the restaurants do a last seating at like 830. That means your relegated to room service which again is probably equivalent to an Applebee's but hey it's room service. Oh did I mention all of the options are pretty spendy? I think room service ran over 100 for pizza, salad, and bruschetta. So, my point here is that the food was overpriced and Boring with a capital B! We ended up leaving the hotel for every meal after the first few days. The service was crazy poor also. During our trip, I proposed to my girlfriend. As such, some family and friends had sent small gifts to the hotel in congratulations. Since we were out and about most days, there were messages in the hotel room saying to pick up packages at the front desk. So, naturally I go to the front desk. What happens, the clerk at the front desk looks at his computer, says he has no record of the call, and refers me to a house phone to call other departments. What?? You want me to go track down the packages that you called and told me you had. I was furious to say the least. It was only after ten minutes trying to call different extensions did my new fiancé consult a different front desk clerk who figured it out. But, my God, I couldn't believe that hassle! Also, I was quite surprised when our attire was questioned by the staff in the more classy hotel bar. Here's the setting, sunset, live music, nice bar area, and I was planning on proposing just after I got a couple in me. The waitress comes over and laughingly says, "whoa, why are you guys so dressed up, geeze, where are you going tonight?" It took a lot for me not to tell her to piss off! And, I want to point out that I was wearing simply a button down collared shirt and a sports jacket, and my fiancé was wearing a short cute black dress! I could give you a few more examples like this one sadly. Overall, the service is super hit or miss. Some people seem to care and some seem like you are bothering them. For 1000 bucks a night, they should care! Pool area and beach area are nice but ridiculously busy with kids. This is definitely more of a family hotel than advertised. If you don't get to the pool at the crack of dawn, your not getting a lounge chair by the pool or ocean. If you want to guarantee a spot, you need a cabana which is like 300-400 bucks extra per day. The best thing about the whole hotel is the plethora of artwork and beautiful flowers everywhere. To me, the only reason that I give more that one star is because of the natural beauty of the site. Take a half of a day and venture the grounds to absorb some of this beauty. We also hit up the Spa Grande which was really nice. The service in the spa area was superb. We got a couples treatment because I wasn't really sold on going it alone for my first time. However, we were separated from the beginning and were only reunited after 1.5 hours. I really don't know why I got a couples spa package to be separated for half of the time. The massage we got together was awesome. I truly recommend spending the money here. Oh and did I mention it's not cheap, our couples 4 hour package with 20 percent gratuities was almost 1000 bucks. Overall, we did have a great time on Maui but this hotel really wasn't the reason at all. Spent a small amount of time at the Fairmont Kea Lani which is right next door and clearly far superior!!

    (2)

  • Pinky And The B.

    The Grand Wailea was Grand! The one bad thing that happened wasn't the fault of the hotel. It was the weather. The weather was pretty bad all week so all of our activities were canceled and shoved into the days we were at the Grand Wailea. So we only had a few hours in the pool or better defined water park because we had to rescheduel our activities for when we were at the GW. The main thing that stands out in my mind about the GW is the beauty. The beauty stands out in my mind to the point where I forgot what my apartment looked like. It could be I blocked it out I didn't want to go back to cold NY. I came back to 10 degree weather. When we were there beach, pool and lawn chairs were all taken. But at the top of the water slides there were always tons of chairs because there is no beach view I guess. So if you want chairs go to the top of the water slides area. I don't know the actual room name but we were upgraded I think not just because we were on our honeymoon but also because we were already on the island and checked in about 12 hours before anyone else so we got first choice of rooms. We saw a bus come in to check in later that night. The room was beautiful and the bathroom was large and they gave us their signature honey moon swan bath. We actually planned to stay at the pools all day but all of our activities were canceled and rescheduled for the days we were at the GW. We are used to crowds of swarming people and I expected it so it didn't bother us but just to let people know that's what it is crowds of swarming people. A lot of them act very entitled and leave trash laying around and do steal seats even if you leave your clothes on them which did happen to us while we were in the pool for a short time. People there throw trash on the grounds and expect the employees to clean up after them. I actually helped one of the employees clean up because I was so disgusted with the nasty mess the guests had left. The employee said there are a lot of pigs who are guests there and I could see that. I didn't see this at any of the other hotels and we checked out almost all of the hotels on the island. I saw a little of this at the Four Seasons. But not as bad as the GW. This isn't the hotels fault. It is the guests who stay there. I was almost embarrassed to be sitting there with the rest of them since I was a guest too. The employee said it is all a part of the fun! He was being sarcastic of course. But the one thing is the rooms are far from the ocean even with a view because the grounds are so big. It looks just like it does in the brochures and travel channel. You have to make up your mind about this one don't take anyone else's word for it. Everyone knows you go for the pool. Some of the employees have an attitude like you are lucky to be staying there. Service what service? But if you are nice to them most will be nice back but don't expect 5 star service. Again you go for the pool. For us the pool and the beauty made it great! There was one employee who stood out. We had Henry the bell captain as our bellman. Henry knows a lot about local food and will give you honest answers. By the looks of him it looks like he knows food. :) So try to get Henry if you care about where you eat and don't just want to follow the crowd or just at at hotel restaurants. The Hotel is extremely manicured and seems beautiful and even breath taking but less Hawaiian than others. Almost like a Disney resort only on the ocean. But it is the most beautiful hotel I saw on the island in my opinion. You can't really walk to any authentic or inexpensive restaurants like you can on Kaanapali beach so you have to drive to save money. They are many inexpensive places to eat in Kihei.

    (4)

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Opening Hours

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Specialities

  • Takes Reservations : Yes
    Delivery : No
    Take-out : No
    Accepts Credit Cards : Yes
    Good For : Breakfast, Brunch
    Parking : Valet
    Bike Parking : Yes
    Wheelchair Accessible : Yes
    Good for Kids : Yes
    Good for Groups : Yes
    Attire : Casual
    Ambience : Upscale
    Noise Level : Average
    Alcohol : Full Bar
    Outdoor Seating : Yes
    Wi-Fi : Free
    Has TV : Yes
    Waiter Service : Yes
    Caters : Yes
    By Appointment Only : Yes

Grand Wailea

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