Its a nice Starbucks on the west side. The service is always good for me. Never had any problems and its never very busy. One of the employees had been cleaning the whole store the whole time we were there. Good job! The place seems clean and organized. I have been here maybe 5x so far.
(5)
Fab B.
The staff rocks at this location!!! Nothing says happiness like a group of kind souls handing you a cup of coffee while living in Hawai'i nei ... They are always smiling, take the time to chat and treat everyone with so much aloha. If their manager is reading this, I hope you know how golden your team is. I have a Nespresso at home and make my own cold brew out of organic local coffee; the drinks are a-okay but your staff is what makes the place.
(5)
Ana G.
I've never had a bad experience at this Starbucks. ..... the baristas are great... and because I'm a creature of habit.. they see me and know what I want... in and out in no time!
(5)
Jess J.
Love having a Starbucks close to home... The baristas are always friendly and make awesome suggestions if you're tired of your usual drink. My new favorite drink, the vanilla macchiato! Doesn't matter if it's hot or cold. It always hits the spot:-) I just wished that they were opened later than 8:30pm.
(5)
Penelope R.
Worst service ever with her Nicki Minaj looking ass. Ordered 4 venti latte and a Frap in return they gave us 4 tall latte and a Frap with no dome cover so I didn't get whipped cream. On top of that they didn't have any cup holders like are you serious? uughh. This thing is forcing me to give a rating so I'll give it a 1 star just so I can post this. But on the real you get no star for your sassy ass and rude attitude. I'm really disappointed.
(1)
Uilani H.
awesome crew!super friendly and fast service. there was only 3 of them with a line n i waited about a minute! great compared to some of the others I've been to.
(5)
Khristian K.
Everyone is so friendly here. Quick, easy and personal. Love it here. Great attitude on even long lines and busy mornings. Very patient and I appreciate the staff. The place is nice and clean if you wanna sit in, and I even appreciate the bathroom being clean!
(4)
Renee S.
I love KAHALA MALL STARBUCKS! Out of all the different locations I frequent because I'm on the road, this location is the best!! Why you ask? I guess it's the staff that works there, they seem to work well as a team. It's usually always crowded, drinks come out quickly, counters clean. Simple! Employees are smiling, know customers by name. The only thing that's not good is the parking at the mall; even the 15 minute parking is always full!!
(5)
Jeana P.
Truthfully I'm not much of a coffee person only when need to. Of course during my visits to the Starbucks in Waianae I always tend to order hot chocolate. Looking at the display case and I notice that there are other items I can order. Butter croissant and blueberry yogurt muffin should satisfy my hunger after working graveyard shift at a 24 hour convenience store. Each visit to Starbucks is a experience of its own. Being helped by different baristas. One male barista who likes to use the register as a drum...I observed him making drinks for other customers as well as cleaning the outside store windows. Another male barista coming to work in that "I just got up and forgot to comb my hair" look....I observed him being friendly to the customers, wiping down the tables, as well as making sure that the sugar, creamers, napkins, and wooden stirrers are filled. The female baristas are always friendly and they work as a team. In fact just this morning March 18, 2015 I noticed that one of the female employees was on top of a ladder getting ready to change a light bulb when another female employee holds that ladder to make sure that it is stable. Customers of Starbucks either mind their own business or tend to greet other customers that they know. I seen a few of my customers of the 24 hour convenience store while I was enjoying my light breakfast at Starbucks. I even seen one of my high school classmates getting her drink before she headed off to work. I witnessed a few customers set up their laptop computer to make use of the free wi-fi. One customer even bought his cordless phone (not a cellphone) to use while sitting at the table. I'm deducting one star because of the restroom facility. it's understandable that a customer needs a code to access the restroom. What I don't get is that whoever used the restroom last forgot to flush the toilet. Don't know if it was a customer or employee....but if you going to do a #2 then please flush the toilet before you leave the restroom facility...it's just disgusting. Other than that....the restroom was very clean. There was soap and paper towel provided for the customer use. Overall my experience at Starbucks was above average. It would be better if the baristas check up on the restroom facility after each customer uses it. Make sure that there's no surprise waiting in the toilet.
(4)
Rachel D.
The staff here today are very friendly and they all have a team work attitude. I think he is a supervisor or manager. He is very friendly and talks to many of the customers as though he has known them for awhile.
(4)
Jan K.
Starbucks Waianae STAFF are awesome!!! Even at 0450 in the morning they are cheerful and know our order before we even say anything!! Always friendly and that helps put me in a happier mood even though it is so early in the morning!! I'm personally not a fan of Starbucks coffee but it is open and still way better than 7-11!!
(4)
Kristal A.
This place always running out the the drink I want so I don't even bother going ....
(1)
Kat T.
It's Starbucks what can you ask for. Staff are awesome and cool. Made my drink the way I wanted it. Clean inside and outside. Fast workers. Close by the Longs drugs. Next door to Pizza Hut.
(4)
Holly G.
By far, the best Starbucks on island!...no matter who makes my drink, it comes out perfect every time!!!
(5)
Mina K.
It was a surprise finding starbucks around here. They are EVERYWHERE. It's adjacent to juice it up and it was pleasant to find this place out here for a quick coffee to grab driving back to downtown. This may be the only coffee shop around here... unless I've missed the local shop. Clean and quick - very typical of big corporate.
(4)
A G.
Staff was extra friendly and this location has lots of a seating available. The drinks were a little watery, but when we told them, they had no problem making us new ones which were great! For that, I still give them 5 stars. I was impressed with what great service we got.
(5)
Chanelle A.
One of the better Starbucks I've been to. Staff is helpful and friendly. I often send a co-worker with an order like this, "low fat, low sugar, surprise me" and they come back with some ONO drinks. I've never had a bad experience here and love the quick service.
(4)
Lacey F.
This Starbucks was one of the best I've been to! The music was audible but not too loud (unlike at many other Starbucks), and they had several different seating areas. I was happy to see that this Starbucks managed to keep a comfy looking couch and some chairs! Staff members were friendly, smiley, and quick - and my iced chai (soy, light ice) was delicious :-) I'm not over on the west side all that often (I went out there to hike - the hike was great too!) but next time I am over there I will be sure to stop by this Starbucks again. Thanks guys :-)
(5)
Nellie R.
I've been to quite a few starbucks on the island & this is one of my favorites. The baristas are always friendly & fast. The atmosphere is nice.I love this starbucks!
(5)
Sam D.
Whenever a staff member chooses to mop the floor and don't even acknowledge the customer, there is a cause of concern. Poor first impression for a brand name company branch.
(2)
Lofa L.
I am not a fan of Starbucks and I don't drink coffee. But I like this location. Never hard to find a table. The atmosphere is relaxed and pleasant unlike some town locations. The staff is friendly and they're really fast with the orders.
(4)
Ericka M.
I find them very friendly :) and quick!
(4)
Christie O.
With a long day behind us, my husband and I were in some serious need of caffeine. We had just had a great day with our kids and had many more errands to run. It was 8:30 at night and while we could have went through a fast food drive thru or a gas station for a cup of coffee, the first and only place that came to mind was Starbucks. Personally, I frequent Starbucks (which is a lot), not just for great tasting lattes and delicious foods/snacks, but for the great, personal experience I ALWAYS receive. Not this time though. As we approached the back door of this particular Starbucks, the Barista on duty was just about to lock it, but waited until we entered. There was no line and we proceeded straight to the register. It was a Thursday night and so the place was not that busy. With that in mind, I decided it would be a good time to load all my GCs that I received for Christmas and my birthday on to my Gold Card. After waiting for about 5 minutes, with no other customers in line, and not a "hello," "I'll be right with you," "One second..."said to us, I turned to my husband and said outloud, "Is someone going to help us?" There was another Barista behind the espresso machine. She must of heard me, which was my every intent, as she turned to the other gal who had locked the back door and was now sweeping, and said, "Can you help them?" in a very negative tone. With the holiday spirit still in the air, and the fact that we were in a Starbucks, I was very shocked to see an employee of Starbucks behaving that way. Ok, so they were near closing time, 20 minutes until closing time,and maybe we were interupting her clean up time. Maybe she was upset because she wanted to leave early and now that there were "near closing" customers, she wouldn't be able to get out a little early. Whatever her reason was for delivering such bad service was unacceptable. She asked for my drink order as the other gal was processing my GC transactions. I'm pretty sure I said it loud and clear but as I watched her proceed to make the drink wrong by adding more pumps of syrup then I requested, I stopped her immediately and corrected her. Of course, her face turned further south. The gal who assisted us at the register was fine, she is the positive reason for the star given. The other girl however, receives a ZERO star rating. When she was done making our drinks, she placed it on the pick up counter and turned away. Of course, what was I thinking when I thought she'd say, "Thank you .. have a great night... Happy New Year." I guess that's not in her job description. Hey Barista.... here's a tip, If you don't have a personality, don't work at Starbucks!! You're ruining their "Outstanding Brand!!"
(1)
Kathryn D.
Love this Starbucks! They make great drinks to your specification and they have awesome Baristas who are always pleasant and friendly.
Accepts Credit Cards : Yes Parking : Private Lot Bike Parking : Yes Wheelchair Accessible : Yes Outdoor Seating : No Wi-Fi : Free Good for Working : Yes
Alizabeth H.
Its a nice Starbucks on the west side. The service is always good for me. Never had any problems and its never very busy. One of the employees had been cleaning the whole store the whole time we were there. Good job! The place seems clean and organized. I have been here maybe 5x so far.
(5)Fab B.
The staff rocks at this location!!! Nothing says happiness like a group of kind souls handing you a cup of coffee while living in Hawai'i nei ... They are always smiling, take the time to chat and treat everyone with so much aloha. If their manager is reading this, I hope you know how golden your team is. I have a Nespresso at home and make my own cold brew out of organic local coffee; the drinks are a-okay but your staff is what makes the place.
(5)Ana G.
I've never had a bad experience at this Starbucks. ..... the baristas are great... and because I'm a creature of habit.. they see me and know what I want... in and out in no time!
(5)Jess J.
Love having a Starbucks close to home... The baristas are always friendly and make awesome suggestions if you're tired of your usual drink. My new favorite drink, the vanilla macchiato! Doesn't matter if it's hot or cold. It always hits the spot:-) I just wished that they were opened later than 8:30pm.
(5)Penelope R.
Worst service ever with her Nicki Minaj looking ass. Ordered 4 venti latte and a Frap in return they gave us 4 tall latte and a Frap with no dome cover so I didn't get whipped cream. On top of that they didn't have any cup holders like are you serious? uughh. This thing is forcing me to give a rating so I'll give it a 1 star just so I can post this. But on the real you get no star for your sassy ass and rude attitude. I'm really disappointed.
(1)Uilani H.
awesome crew!super friendly and fast service. there was only 3 of them with a line n i waited about a minute! great compared to some of the others I've been to.
(5)Khristian K.
Everyone is so friendly here. Quick, easy and personal. Love it here. Great attitude on even long lines and busy mornings. Very patient and I appreciate the staff. The place is nice and clean if you wanna sit in, and I even appreciate the bathroom being clean!
(4)Renee S.
I love KAHALA MALL STARBUCKS! Out of all the different locations I frequent because I'm on the road, this location is the best!! Why you ask? I guess it's the staff that works there, they seem to work well as a team. It's usually always crowded, drinks come out quickly, counters clean. Simple! Employees are smiling, know customers by name. The only thing that's not good is the parking at the mall; even the 15 minute parking is always full!!
(5)Jeana P.
Truthfully I'm not much of a coffee person only when need to. Of course during my visits to the Starbucks in Waianae I always tend to order hot chocolate. Looking at the display case and I notice that there are other items I can order. Butter croissant and blueberry yogurt muffin should satisfy my hunger after working graveyard shift at a 24 hour convenience store. Each visit to Starbucks is a experience of its own. Being helped by different baristas. One male barista who likes to use the register as a drum...I observed him making drinks for other customers as well as cleaning the outside store windows. Another male barista coming to work in that "I just got up and forgot to comb my hair" look....I observed him being friendly to the customers, wiping down the tables, as well as making sure that the sugar, creamers, napkins, and wooden stirrers are filled. The female baristas are always friendly and they work as a team. In fact just this morning March 18, 2015 I noticed that one of the female employees was on top of a ladder getting ready to change a light bulb when another female employee holds that ladder to make sure that it is stable. Customers of Starbucks either mind their own business or tend to greet other customers that they know. I seen a few of my customers of the 24 hour convenience store while I was enjoying my light breakfast at Starbucks. I even seen one of my high school classmates getting her drink before she headed off to work. I witnessed a few customers set up their laptop computer to make use of the free wi-fi. One customer even bought his cordless phone (not a cellphone) to use while sitting at the table. I'm deducting one star because of the restroom facility. it's understandable that a customer needs a code to access the restroom. What I don't get is that whoever used the restroom last forgot to flush the toilet. Don't know if it was a customer or employee....but if you going to do a #2 then please flush the toilet before you leave the restroom facility...it's just disgusting. Other than that....the restroom was very clean. There was soap and paper towel provided for the customer use. Overall my experience at Starbucks was above average. It would be better if the baristas check up on the restroom facility after each customer uses it. Make sure that there's no surprise waiting in the toilet.
(4)Rachel D.
The staff here today are very friendly and they all have a team work attitude. I think he is a supervisor or manager. He is very friendly and talks to many of the customers as though he has known them for awhile.
(4)Jan K.
Starbucks Waianae STAFF are awesome!!! Even at 0450 in the morning they are cheerful and know our order before we even say anything!! Always friendly and that helps put me in a happier mood even though it is so early in the morning!! I'm personally not a fan of Starbucks coffee but it is open and still way better than 7-11!!
(4)Kristal A.
This place always running out the the drink I want so I don't even bother going ....
(1)Kat T.
It's Starbucks what can you ask for. Staff are awesome and cool. Made my drink the way I wanted it. Clean inside and outside. Fast workers. Close by the Longs drugs. Next door to Pizza Hut.
(4)Holly G.
By far, the best Starbucks on island!...no matter who makes my drink, it comes out perfect every time!!!
(5)Mina K.
It was a surprise finding starbucks around here. They are EVERYWHERE. It's adjacent to juice it up and it was pleasant to find this place out here for a quick coffee to grab driving back to downtown. This may be the only coffee shop around here... unless I've missed the local shop. Clean and quick - very typical of big corporate.
(4)A G.
Staff was extra friendly and this location has lots of a seating available. The drinks were a little watery, but when we told them, they had no problem making us new ones which were great! For that, I still give them 5 stars. I was impressed with what great service we got.
(5)Chanelle A.
One of the better Starbucks I've been to. Staff is helpful and friendly. I often send a co-worker with an order like this, "low fat, low sugar, surprise me" and they come back with some ONO drinks. I've never had a bad experience here and love the quick service.
(4)Lacey F.
This Starbucks was one of the best I've been to! The music was audible but not too loud (unlike at many other Starbucks), and they had several different seating areas. I was happy to see that this Starbucks managed to keep a comfy looking couch and some chairs! Staff members were friendly, smiley, and quick - and my iced chai (soy, light ice) was delicious :-) I'm not over on the west side all that often (I went out there to hike - the hike was great too!) but next time I am over there I will be sure to stop by this Starbucks again. Thanks guys :-)
(5)Nellie R.
I've been to quite a few starbucks on the island & this is one of my favorites. The baristas are always friendly & fast. The atmosphere is nice.I love this starbucks!
(5)Sam D.
Whenever a staff member chooses to mop the floor and don't even acknowledge the customer, there is a cause of concern. Poor first impression for a brand name company branch.
(2)Lofa L.
I am not a fan of Starbucks and I don't drink coffee. But I like this location. Never hard to find a table. The atmosphere is relaxed and pleasant unlike some town locations. The staff is friendly and they're really fast with the orders.
(4)Ericka M.
I find them very friendly :) and quick!
(4)Christie O.
With a long day behind us, my husband and I were in some serious need of caffeine. We had just had a great day with our kids and had many more errands to run. It was 8:30 at night and while we could have went through a fast food drive thru or a gas station for a cup of coffee, the first and only place that came to mind was Starbucks. Personally, I frequent Starbucks (which is a lot), not just for great tasting lattes and delicious foods/snacks, but for the great, personal experience I ALWAYS receive. Not this time though. As we approached the back door of this particular Starbucks, the Barista on duty was just about to lock it, but waited until we entered. There was no line and we proceeded straight to the register. It was a Thursday night and so the place was not that busy. With that in mind, I decided it would be a good time to load all my GCs that I received for Christmas and my birthday on to my Gold Card. After waiting for about 5 minutes, with no other customers in line, and not a "hello," "I'll be right with you," "One second..."said to us, I turned to my husband and said outloud, "Is someone going to help us?" There was another Barista behind the espresso machine. She must of heard me, which was my every intent, as she turned to the other gal who had locked the back door and was now sweeping, and said, "Can you help them?" in a very negative tone. With the holiday spirit still in the air, and the fact that we were in a Starbucks, I was very shocked to see an employee of Starbucks behaving that way. Ok, so they were near closing time, 20 minutes until closing time,and maybe we were interupting her clean up time. Maybe she was upset because she wanted to leave early and now that there were "near closing" customers, she wouldn't be able to get out a little early. Whatever her reason was for delivering such bad service was unacceptable. She asked for my drink order as the other gal was processing my GC transactions. I'm pretty sure I said it loud and clear but as I watched her proceed to make the drink wrong by adding more pumps of syrup then I requested, I stopped her immediately and corrected her. Of course, her face turned further south. The gal who assisted us at the register was fine, she is the positive reason for the star given. The other girl however, receives a ZERO star rating. When she was done making our drinks, she placed it on the pick up counter and turned away. Of course, what was I thinking when I thought she'd say, "Thank you .. have a great night... Happy New Year." I guess that's not in her job description. Hey Barista.... here's a tip, If you don't have a personality, don't work at Starbucks!! You're ruining their "Outstanding Brand!!"
(1)Kathryn D.
Love this Starbucks! They make great drinks to your specification and they have awesome Baristas who are always pleasant and friendly.
(5)