This is my 6th or 7th visit here and rarely have I come and everything come out right. They just can't seem to get it right. The manager is a nice guy and I can tell he is trying but...
(1)
John V.
Ate here with a group of my coworkers for lunch. The food was mediocre at best and the service terribly slow. It took about an hour and a half to get our food. Avoid this place! I will never return to this location.
(1)
Greg E.
I've never been the biggest fan of Chili's. While the food isn't bad, it's not that spectacular neither. This restaurant is somewhere in the middle. The few times that I have ate here my meals have been good. Not great, but good. However, the desserts are delicious though. I think Chili's have some of the best deserts out of all of the chain dine-in restaurants. Of course Chili's have a full size bar which is part of the restaurant's appeal. I'm not a heavy drinker so I'm not sure of the prices and whether or not if the drinks are watered down. Since this is out of the way it is unlikely that I will be here on a regular basis, but this restaurant isn't as bad as many of the other reviewers are making it out to be.
(3)
Aaron H.
The reviews on this place piqued my curiosity for some reason. That reason was 5 reviews and all of them were 1 star! Fortunately, I have eaten here a few times and I've never honestly had a bad experience. I've tried their fried jalapeño "chips" and they were really good the time I've had them. I've had burgers here before and it was really good. The only real issue I have ever had here was the pricing. I've never felt it was a great deal for what you are getting, but that's not a huge issue. Let's get to the visit today, though. (Seriously, FIVE one-star reviews! Really?) The waitress, Katrell, was really a decent server. She was around consistently and generally pleasant, but not pushy. She wasn't amazing, but she was above-average. Nice work! We started out with drinks and we both ordered water this time. I sent my water back because it really, really tasted bad to me. It had more of a tap water taste than I wanted. I replaced that with an Arnold Palmer tea & lemonade mix and that was okay. I ordered a full order of Texas Cheese Fries while we decided on what we wanted. The cheese fries were great! They had the right level of crispiness, cheese, green onion, jalapeños and bacon. It came with two small cups of ranch for dipping. It might have had more jalapeños than most people are accustomed to, actually, but it was just all around the best item we ate. We eventually (I say that because we probably took 5 minutes to order this time) decided we wanted to get the 2 for $20 deal which offered a few appetizers and two entrees for 20 dollars (not including any drinks or any extras). I chose the onion rings for our next appetizer. It was probably not the best choice. The batter they used was heavy and seemed like the same thing used for a fish fry. The sauce was also ranch and I really do not feel it paired well with the heavy breading of the onions. It needed a creamy horseradish sauce of some kind or possibly something like you get with the Bloomin' Onion at Outback. It wasn't bad, but we didn't finish the onion rings. My wife loves to get sirloins at almost any place that has something like that and she stuck to her usual deal. She ordered the 6 oz sirloin (medium rare), steamed broccoli, and the jalapeño cornbread ($1 more). The presentation was awful. It was not arranged well, there were juices everywhere, and the broccoli just looked like it was thrown on the plate. The picture I took of the plate made it look much better than it really was. The sirloin seemed like it was cooked to the desired temperature and I took a picture to show that it was medium rare. It had plenty of pink. My wife complained that it was very rough and it did seem a little rough when I tried it, but I am not sure it was bad. Unfortunately, she didn't eat any more of it and was unwilling to complain about it. She thinks it was just the cut of meat. She also did not like the jalapeño cornbread she ordered and described it as "jalapeño cake." I have to agree with her there. It was very soggy and not full of flavor and topped with crusty cheese. I chose the 1/2 rack of baby back ribs. I have never tried them at Chili's. They are known for their baby back ribs, too. I mean, they have their own song! It's in their commercials every time I have ever watched a Chili's commercial. I love ribs and it was time. Eh, but it wasn't impressive. I won't go so far as to say it was a disappointment, but it wasn't great. They situated the ribs on top of the fries and the plating really failed again. It was a hunk of meat with potato arms underneath and completely unappealing. The ribs themselves looked a bit dry and the entree came with no sauce. I asked Katrell for some sauce and she came back with a little cup of BBQ sauce. The sauce reminded me of Kraft BBQ sauce and just did nothing for the ribs. The little cup was also not conducive to dipping ribs. It was the same cup used for other condiments and was very small. If you can imagine the little cups used for ketchup at many fast-food restaurants you wouldn't be far off. I am used to having a bottle of sauce to pour or squirt onto ribs. Apparently, I needed to dip my ribs into them like fries. Someone didn't think this through. I also felt I needed a knife to separate my ribs, because they weren't just falling apart. I'm sorry Chili's, but I don't need my baby back ribs and I won't be singing a tune for you. I should have gone with a hamburger. The experience as a whole was pretty average and I would return. The health score was a 100 and that encouraged me to continue through the door. The waitress was above par and the food was generally good or edible, but pricey.
(3)
Milisa B.
Tremendously disappointing. Ordered online for Curbside to Go. I ordered a BOWL of chili. What I got was a little, tiny paper container. I paid $5.29 for this Chili. Had I known what I was going to get, I would have gone down the street to Wendy's and had better chili and saved $4.00. I have given this Chilis a single star because after my third visit, I have yet to have a pleasant experience and I don't see a negative star option here. Chilis, if you read these reviews...Invest in some Customer Service training for your lobby staff, time management training for your kitchen staff as a good faith effort to have food ready by the time it's promised and modify your menu to specify the difference between a CUP of chili and a BOWL of chili because as far as I can tell, these sizes are one in the same.
(1)
Peter V.
Went into eat. Asked to sit at a outside table. Received dirty looks. Waited 15 mins no waiter, waited another 15 mins receive our menus, no orders....wait 10 more mins......went to Logans around the comer. The staff seemed glad we left, not a word was said to us all through this. At Logans with in 3 mins had our drink order, hors d'oeuvre, and comp bread. May be a good chain, just do not eat in Albany at Chili's
(1)
Patsy R.
So, we go to chili's for dinner. We have to wait 10-15 min. Ok, so we sit down. We observe 4 tables exit. We wait....and wait....and wait. Another party next to us went up to inquire, he was told they had to wait for the manager to give them permission to seat more customers because the kitchen would get behind. OMG are you freaking kidding me? Another party came in & asked if they could sit in bar area, they went straight in!!! We were never given that option. We got up & told her it was unacceptable & to take us off the list. The last time we went there the waitress couldn't get the order right. Needless to say, we won't be back. Poor management & poor employees
(1)
Brad B.
I had terrible service from the woman at the bar. The greeter was very nice, but the bartender was awful.. I wish I caught her name,but she didn't stick around long enough when she did come by. You expect bartenders to have the best social skills of all employees. It took an hour to get something to go. Will not be back for a very long time, any management that would keep a bartender around with this bad of an attitude has to be awful. food was meh.
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Specialities
Takes Reservations : Yes Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Alcohol : Full Bar Outdoor Seating : Yes Has TV : Yes Waiter Service : Yes
Sunny C.
This is my 6th or 7th visit here and rarely have I come and everything come out right. They just can't seem to get it right. The manager is a nice guy and I can tell he is trying but...
(1)John V.
Ate here with a group of my coworkers for lunch. The food was mediocre at best and the service terribly slow. It took about an hour and a half to get our food. Avoid this place! I will never return to this location.
(1)Greg E.
I've never been the biggest fan of Chili's. While the food isn't bad, it's not that spectacular neither. This restaurant is somewhere in the middle. The few times that I have ate here my meals have been good. Not great, but good. However, the desserts are delicious though. I think Chili's have some of the best deserts out of all of the chain dine-in restaurants. Of course Chili's have a full size bar which is part of the restaurant's appeal. I'm not a heavy drinker so I'm not sure of the prices and whether or not if the drinks are watered down. Since this is out of the way it is unlikely that I will be here on a regular basis, but this restaurant isn't as bad as many of the other reviewers are making it out to be.
(3)Aaron H.
The reviews on this place piqued my curiosity for some reason. That reason was 5 reviews and all of them were 1 star! Fortunately, I have eaten here a few times and I've never honestly had a bad experience. I've tried their fried jalapeño "chips" and they were really good the time I've had them. I've had burgers here before and it was really good. The only real issue I have ever had here was the pricing. I've never felt it was a great deal for what you are getting, but that's not a huge issue. Let's get to the visit today, though. (Seriously, FIVE one-star reviews! Really?) The waitress, Katrell, was really a decent server. She was around consistently and generally pleasant, but not pushy. She wasn't amazing, but she was above-average. Nice work! We started out with drinks and we both ordered water this time. I sent my water back because it really, really tasted bad to me. It had more of a tap water taste than I wanted. I replaced that with an Arnold Palmer tea & lemonade mix and that was okay. I ordered a full order of Texas Cheese Fries while we decided on what we wanted. The cheese fries were great! They had the right level of crispiness, cheese, green onion, jalapeños and bacon. It came with two small cups of ranch for dipping. It might have had more jalapeños than most people are accustomed to, actually, but it was just all around the best item we ate. We eventually (I say that because we probably took 5 minutes to order this time) decided we wanted to get the 2 for $20 deal which offered a few appetizers and two entrees for 20 dollars (not including any drinks or any extras). I chose the onion rings for our next appetizer. It was probably not the best choice. The batter they used was heavy and seemed like the same thing used for a fish fry. The sauce was also ranch and I really do not feel it paired well with the heavy breading of the onions. It needed a creamy horseradish sauce of some kind or possibly something like you get with the Bloomin' Onion at Outback. It wasn't bad, but we didn't finish the onion rings. My wife loves to get sirloins at almost any place that has something like that and she stuck to her usual deal. She ordered the 6 oz sirloin (medium rare), steamed broccoli, and the jalapeño cornbread ($1 more). The presentation was awful. It was not arranged well, there were juices everywhere, and the broccoli just looked like it was thrown on the plate. The picture I took of the plate made it look much better than it really was. The sirloin seemed like it was cooked to the desired temperature and I took a picture to show that it was medium rare. It had plenty of pink. My wife complained that it was very rough and it did seem a little rough when I tried it, but I am not sure it was bad. Unfortunately, she didn't eat any more of it and was unwilling to complain about it. She thinks it was just the cut of meat. She also did not like the jalapeño cornbread she ordered and described it as "jalapeño cake." I have to agree with her there. It was very soggy and not full of flavor and topped with crusty cheese. I chose the 1/2 rack of baby back ribs. I have never tried them at Chili's. They are known for their baby back ribs, too. I mean, they have their own song! It's in their commercials every time I have ever watched a Chili's commercial. I love ribs and it was time. Eh, but it wasn't impressive. I won't go so far as to say it was a disappointment, but it wasn't great. They situated the ribs on top of the fries and the plating really failed again. It was a hunk of meat with potato arms underneath and completely unappealing. The ribs themselves looked a bit dry and the entree came with no sauce. I asked Katrell for some sauce and she came back with a little cup of BBQ sauce. The sauce reminded me of Kraft BBQ sauce and just did nothing for the ribs. The little cup was also not conducive to dipping ribs. It was the same cup used for other condiments and was very small. If you can imagine the little cups used for ketchup at many fast-food restaurants you wouldn't be far off. I am used to having a bottle of sauce to pour or squirt onto ribs. Apparently, I needed to dip my ribs into them like fries. Someone didn't think this through. I also felt I needed a knife to separate my ribs, because they weren't just falling apart. I'm sorry Chili's, but I don't need my baby back ribs and I won't be singing a tune for you. I should have gone with a hamburger. The experience as a whole was pretty average and I would return. The health score was a 100 and that encouraged me to continue through the door. The waitress was above par and the food was generally good or edible, but pricey.
(3)Milisa B.
Tremendously disappointing. Ordered online for Curbside to Go. I ordered a BOWL of chili. What I got was a little, tiny paper container. I paid $5.29 for this Chili. Had I known what I was going to get, I would have gone down the street to Wendy's and had better chili and saved $4.00. I have given this Chilis a single star because after my third visit, I have yet to have a pleasant experience and I don't see a negative star option here. Chilis, if you read these reviews...Invest in some Customer Service training for your lobby staff, time management training for your kitchen staff as a good faith effort to have food ready by the time it's promised and modify your menu to specify the difference between a CUP of chili and a BOWL of chili because as far as I can tell, these sizes are one in the same.
(1)Peter V.
Went into eat. Asked to sit at a outside table. Received dirty looks. Waited 15 mins no waiter, waited another 15 mins receive our menus, no orders....wait 10 more mins......went to Logans around the comer. The staff seemed glad we left, not a word was said to us all through this. At Logans with in 3 mins had our drink order, hors d'oeuvre, and comp bread. May be a good chain, just do not eat in Albany at Chili's
(1)Patsy R.
So, we go to chili's for dinner. We have to wait 10-15 min. Ok, so we sit down. We observe 4 tables exit. We wait....and wait....and wait. Another party next to us went up to inquire, he was told they had to wait for the manager to give them permission to seat more customers because the kitchen would get behind. OMG are you freaking kidding me? Another party came in & asked if they could sit in bar area, they went straight in!!! We were never given that option. We got up & told her it was unacceptable & to take us off the list. The last time we went there the waitress couldn't get the order right. Needless to say, we won't be back. Poor management & poor employees
(1)Brad B.
I had terrible service from the woman at the bar. The greeter was very nice, but the bartender was awful.. I wish I caught her name,but she didn't stick around long enough when she did come by. You expect bartenders to have the best social skills of all employees. It took an hour to get something to go. Will not be back for a very long time, any management that would keep a bartender around with this bad of an attitude has to be awful. food was meh.
(1)