After an afternoon of shopping, kids wanted some hamburgers n shake for a late lunch.. Stopped her since it is closed to home.. Been here many times with my family.. The servers has always been friendly n nice.. On occasion when they are busy they are not as attentive but it's like that everywhere.. Burgers are tasting.. My children enjoyed it so nothing else to said.. As long as they approve of the food.. It's a hit in my book.. Always plenty of shading parking so extra bonus.. Since it so hot outside..
(4)
Rita B.
It's fast food that gets made fresh once you order it, so be prepared for a slightly longer wait then normal, but the food is good.
(3)
Teri S.
I'm just going to make this short and sweet and say that once the food got to us, it was delicious. It was the getting to us part that kinda sucked. Continue reading for the details if you want.... We came for breakfast after not wanting to wait at The Waffle House (I'll get to your review next Waffle House). It wasn't terribly busy, we placed our order and after a VERY loooong wait, we noticed the gentleman that had been seated WELL after us was getting his food. The look on my face must have been somewhere between annoyance and sheer rage because it was at this point that the server decided to clue us in that they had run out of biscuits and were baking new ones for my order. So, once the food arrived it was excellent. Everything was hot and fresh and tasted great. The freshly made biscuits were crunchy on the outside and fluffy on the inside. The sausage and eggs were good (I always order them over medium because nobody on this planet knows how to cook a over easy egg. Thankfully, this cook also doesn't know how, so my eggs came out over easy as I wanted. It's going to be a sad day when I find a chef who knows what true over medium is, because then my eggs will be overcooked and not the over easy I want. LOL) My true complaint here was simply the lack of communication regarding the status of our order. I simply will not overlook when a server does not make an effort to come to the table and inform their guests that there is something that will be slowing the order down and offering their guest the chance to make an adjustment to their order (or agree to the wait time). It doesn't seem fair to me that you are left to wait, not even checked on to see if you need anything while you are waiting. It's almost like the servers think you don't notice the long wait time if they don't come over and draw attention to themselves. I actually get madder because I am feeling ignored. Ok, so to sum it up, food was excellent, the server was friendly, but it wasn't busy enough in there to explain why we couldn't be told about our wait time sooner than we were.
(3)
Jessica V.
I had had two bad Experience with this franchise but this restaurant change my mine ... The food was good and acceptable and very fast service (impressive me ) The philly cheeses hamburger tasted very good... The place need clean better.
(4)
Kevin L.
The food here is always amazing but be prepared to wait if you try the drive thru as everything is cooked there on the spot. Me and my girlfriend went there today for two milkshakes the staff was very friendly and attentive to our order. More pricey than a normal fast food chain but worth the extra dollar!
(4)
Andy M.
I give 'em a three and a half. We came in about 9 pm on a Wednesday. Seating and service were prompt. Food was very good. (Well, the actual hot dog in our Chili Dog may have been only average.). Our server may have been a bit too talkative, but he was mostly interesting. Our Milkshake was very good. The cashier was efficient.
(3)
Sabrina B.
Slow slow super slow, oh did I mention that they are super slow at everything they did. The highlight was watching customers flagging down servers 15 minutes after they were seated by grabbing a server by grabbing them by the arm and asking if someone could take their order. Oh that is not the best...one man actually picked up the please wait to be seated sign and waived the entire sign post in the air, trying to get someone...anyone to come greet his party. Yes....actually dancing with the sign... After eating, it took over fifteen minutes wait to pay, with only one other person in front of us placing a to go order. The whole episode lasted almost two hours...at a fast food restaurant...a Wednesday afternoon at 2 PM. As we finally escaped the insanity...the man who had been dancing with the please seat me sign had been seated for about 20 minutes, but still had no food or drinks, the table of two, who grabbed a server and begged to order, had drinks but no food...about six servers were gathered behind the server station arguing about whose responsibility it was to clean all the dirty tables...between checking their cell phones... we escaped the madness....those other customers may still be waiting for their burgers and shakes...
(1)
Tony K.
The night we visited they had a little business problem -- no shakes. We sat through much of our meal shake-less, and I finally asked to see the manager, who explained that "the system crashed." I don't really know what that means; the waitress took down our order on paper, couldn't that be used for reference when making the shakes? When the shakes finally arrived near the end of our meal, they kindly served them to-go, in styrofoam cups. I thought it might be a nice gesture to comp us for the shakes, but I guess that didn't occur to them. Very good value for the money, with many burger and fries plates for $4 or less.
(3)
Ben H.
It was a wonderful place last time I came, we drove up to the drive thru window, and the woman at the drive thru window read us three orders that were not ours and finally, we found our order that was completely incorrect. We will return, but hopefully we get better service.
(2)
Desi N.
Thanks for sizzling up my taste buds today! I'm a burger fanatic and love my meat fresh off the grill and juicy. Well, steak and shake definitely knows how to prepare a nice one. For over a year I've received their coupons in the mail (junk mail) and I've just thrown them away. Today I couldn't stop looking at the advertising of the guacamole burger. I'm in my second trimester of pregnancy so of course when I'm craving something, I MUST have it! Within an hour of reviewing and obsessing over the food porn they sent, I was in the car driving up the road to the nearest steak n shake. So grateful they have a drive thru. Wasn't looking forward to stepping out in pajamas with crazy hair! The food was ready in less than ten minutes and was everything I wanted in a burger. Did not like the fries at all! The shake was good. Love strawberry banana. The coupon came in handy and actually saved me $6! Not so bad. I'll be back one day! :-)
(4)
Isaac S.
The food is terrible, I remember steak & shake use to be good, maybe it's just this location. Service was terrible, had to wait 20 minute for someone to seat us, then 1 hour for food. The restroom stunk something awful.
(1)
Ruth B.
I went today through the drive thru window at 230. The young woman working the window was so patient with me as I struggled through ordering new items for me. Noone was in line behind me so i was experimenting. She recommended a chili mac supreme which wasn't on the outside menu and I took 2. And more! Always good service there....but today was exceptional.
(5)
Mark A.
My kids love Steak and Shake but this one has the slowest service I have ever had. We have been waiting for 30 minutes for our food.
(2)
Kelly F.
Horrible resturant employee messed up my order in the drive threw and the girl in the window ( with short boy haircut) started cursing me out saying I did not order fries I told her I order a # 17 and I had a cupon for onion rings she said I needed to get the f*** out of the window I did not order fries .i told her the meal comes with fries she said u didn't order them....then she said she needed to see my food bag which I had right in from of her she didn't even check it she just said in a rude yelling voice u did not order fries ,I told her #17 comes with fries how would I not order them she told me to get the f*** out of her window befor she beats my a** .then the other 3 employees came to the window and started talking 1 named micheal and said he messed up my order he wasn't sure if I wanted the fries.the girl with the short hair just kept cursing and threatening me.i asked to spek to a manager and all 4 employees on duty said they were managers.i asked for the employees name that threatened me cause she pelled her name of her tag and they all stuck up for her even though she started recording even though I told her she does not have my permission to record me at all.she continued to record and curse in the backround the other employees had to hold her back. I asked for a refund and and the other female employee said she needed my food back befor I give a refund I said I already gave my food back witch the girl with the short haircut ripped out of my hands so I gave her my receipt. She than said it doesn't say fries than the male employee said he messed up on my order and didn't put in the fries.his name was micheal. The girl with the short hair still continued to curse and scream an record in the backround...by this time I was pissed cause even after the guy micheal said he messed up my order they still said I did not order fries.but I ordered a number 17 that comes with fries.i said just give me my money back and my cupon so I can go .they argued with me for a few min. Then gave my money back and no original receipt. I asked for the girls name who threatened me and the all refused to give it to me.
(1)
Matt H.
Not sure why it says it's closed. It is most definitely still open and the service at this location is the best of any I have ever been to. Great steakburgers!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Late Night Parking : Private Lot Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : No Outdoor Seating : No Wi-Fi : No Has TV : No Waiter Service : Yes Caters : No
Vicki K.
After an afternoon of shopping, kids wanted some hamburgers n shake for a late lunch.. Stopped her since it is closed to home.. Been here many times with my family.. The servers has always been friendly n nice.. On occasion when they are busy they are not as attentive but it's like that everywhere.. Burgers are tasting.. My children enjoyed it so nothing else to said.. As long as they approve of the food.. It's a hit in my book.. Always plenty of shading parking so extra bonus.. Since it so hot outside..
(4)Rita B.
It's fast food that gets made fresh once you order it, so be prepared for a slightly longer wait then normal, but the food is good.
(3)Teri S.
I'm just going to make this short and sweet and say that once the food got to us, it was delicious. It was the getting to us part that kinda sucked. Continue reading for the details if you want.... We came for breakfast after not wanting to wait at The Waffle House (I'll get to your review next Waffle House). It wasn't terribly busy, we placed our order and after a VERY loooong wait, we noticed the gentleman that had been seated WELL after us was getting his food. The look on my face must have been somewhere between annoyance and sheer rage because it was at this point that the server decided to clue us in that they had run out of biscuits and were baking new ones for my order. So, once the food arrived it was excellent. Everything was hot and fresh and tasted great. The freshly made biscuits were crunchy on the outside and fluffy on the inside. The sausage and eggs were good (I always order them over medium because nobody on this planet knows how to cook a over easy egg. Thankfully, this cook also doesn't know how, so my eggs came out over easy as I wanted. It's going to be a sad day when I find a chef who knows what true over medium is, because then my eggs will be overcooked and not the over easy I want. LOL) My true complaint here was simply the lack of communication regarding the status of our order. I simply will not overlook when a server does not make an effort to come to the table and inform their guests that there is something that will be slowing the order down and offering their guest the chance to make an adjustment to their order (or agree to the wait time). It doesn't seem fair to me that you are left to wait, not even checked on to see if you need anything while you are waiting. It's almost like the servers think you don't notice the long wait time if they don't come over and draw attention to themselves. I actually get madder because I am feeling ignored. Ok, so to sum it up, food was excellent, the server was friendly, but it wasn't busy enough in there to explain why we couldn't be told about our wait time sooner than we were.
(3)Jessica V.
I had had two bad Experience with this franchise but this restaurant change my mine ... The food was good and acceptable and very fast service (impressive me ) The philly cheeses hamburger tasted very good... The place need clean better.
(4)Kevin L.
The food here is always amazing but be prepared to wait if you try the drive thru as everything is cooked there on the spot. Me and my girlfriend went there today for two milkshakes the staff was very friendly and attentive to our order. More pricey than a normal fast food chain but worth the extra dollar!
(4)Andy M.
I give 'em a three and a half. We came in about 9 pm on a Wednesday. Seating and service were prompt. Food was very good. (Well, the actual hot dog in our Chili Dog may have been only average.). Our server may have been a bit too talkative, but he was mostly interesting. Our Milkshake was very good. The cashier was efficient.
(3)Sabrina B.
Slow slow super slow, oh did I mention that they are super slow at everything they did. The highlight was watching customers flagging down servers 15 minutes after they were seated by grabbing a server by grabbing them by the arm and asking if someone could take their order. Oh that is not the best...one man actually picked up the please wait to be seated sign and waived the entire sign post in the air, trying to get someone...anyone to come greet his party. Yes....actually dancing with the sign... After eating, it took over fifteen minutes wait to pay, with only one other person in front of us placing a to go order. The whole episode lasted almost two hours...at a fast food restaurant...a Wednesday afternoon at 2 PM. As we finally escaped the insanity...the man who had been dancing with the please seat me sign had been seated for about 20 minutes, but still had no food or drinks, the table of two, who grabbed a server and begged to order, had drinks but no food...about six servers were gathered behind the server station arguing about whose responsibility it was to clean all the dirty tables...between checking their cell phones... we escaped the madness....those other customers may still be waiting for their burgers and shakes...
(1)Tony K.
The night we visited they had a little business problem -- no shakes. We sat through much of our meal shake-less, and I finally asked to see the manager, who explained that "the system crashed." I don't really know what that means; the waitress took down our order on paper, couldn't that be used for reference when making the shakes? When the shakes finally arrived near the end of our meal, they kindly served them to-go, in styrofoam cups. I thought it might be a nice gesture to comp us for the shakes, but I guess that didn't occur to them. Very good value for the money, with many burger and fries plates for $4 or less.
(3)Ben H.
It was a wonderful place last time I came, we drove up to the drive thru window, and the woman at the drive thru window read us three orders that were not ours and finally, we found our order that was completely incorrect. We will return, but hopefully we get better service.
(2)Desi N.
Thanks for sizzling up my taste buds today! I'm a burger fanatic and love my meat fresh off the grill and juicy. Well, steak and shake definitely knows how to prepare a nice one. For over a year I've received their coupons in the mail (junk mail) and I've just thrown them away. Today I couldn't stop looking at the advertising of the guacamole burger. I'm in my second trimester of pregnancy so of course when I'm craving something, I MUST have it! Within an hour of reviewing and obsessing over the food porn they sent, I was in the car driving up the road to the nearest steak n shake. So grateful they have a drive thru. Wasn't looking forward to stepping out in pajamas with crazy hair! The food was ready in less than ten minutes and was everything I wanted in a burger. Did not like the fries at all! The shake was good. Love strawberry banana. The coupon came in handy and actually saved me $6! Not so bad. I'll be back one day! :-)
(4)Isaac S.
The food is terrible, I remember steak & shake use to be good, maybe it's just this location. Service was terrible, had to wait 20 minute for someone to seat us, then 1 hour for food. The restroom stunk something awful.
(1)Ruth B.
I went today through the drive thru window at 230. The young woman working the window was so patient with me as I struggled through ordering new items for me. Noone was in line behind me so i was experimenting. She recommended a chili mac supreme which wasn't on the outside menu and I took 2. And more! Always good service there....but today was exceptional.
(5)Mark A.
My kids love Steak and Shake but this one has the slowest service I have ever had. We have been waiting for 30 minutes for our food.
(2)Kelly F.
Horrible resturant employee messed up my order in the drive threw and the girl in the window ( with short boy haircut) started cursing me out saying I did not order fries I told her I order a # 17 and I had a cupon for onion rings she said I needed to get the f*** out of the window I did not order fries .i told her the meal comes with fries she said u didn't order them....then she said she needed to see my food bag which I had right in from of her she didn't even check it she just said in a rude yelling voice u did not order fries ,I told her #17 comes with fries how would I not order them she told me to get the f*** out of her window befor she beats my a** .then the other 3 employees came to the window and started talking 1 named micheal and said he messed up my order he wasn't sure if I wanted the fries.the girl with the short hair just kept cursing and threatening me.i asked to spek to a manager and all 4 employees on duty said they were managers.i asked for the employees name that threatened me cause she pelled her name of her tag and they all stuck up for her even though she started recording even though I told her she does not have my permission to record me at all.she continued to record and curse in the backround the other employees had to hold her back. I asked for a refund and and the other female employee said she needed my food back befor I give a refund I said I already gave my food back witch the girl with the short haircut ripped out of my hands so I gave her my receipt. She than said it doesn't say fries than the male employee said he messed up on my order and didn't put in the fries.his name was micheal. The girl with the short hair still continued to curse and scream an record in the backround...by this time I was pissed cause even after the guy micheal said he messed up my order they still said I did not order fries.but I ordered a number 17 that comes with fries.i said just give me my money back and my cupon so I can go .they argued with me for a few min. Then gave my money back and no original receipt. I asked for the girls name who threatened me and the all refused to give it to me.
(1)Matt H.
Not sure why it says it's closed. It is most definitely still open and the service at this location is the best of any I have ever been to. Great steakburgers!
(5)