I usually come to this place after seeing a movie at the Regal's in People's Plaza. It's always clean and the staff has always been friendly. I've never visited during dinner or late nights so every time I've been there it's pretty much empty (as far as customers). I ordered the "Burin' Love Burger" and it was yummy. I usually have to cut my burger in half because they are so large. The chipotle mayo was really good. I wish they would use romaine instead of ice berg lettuce in their side salads. Their drinks (non-alcoholic) are always yummy.
(4)
Steven M.
I have had Red Robin before and this one was above average compared to the other ones. Food was very good and they have a deal to get discount movie tickets. Good deal.
(4)
John S.
We have eaten here many times. Last night we thought we would try appetizer chips and guacamole for $4.99. When it came we were surprised now small the portion was,wasn't worth the money so i would not order that again. I also tried the Mac-and cheese as a side order ,again very small portion and I can say not good at all (maybe the kids would like it). Of course the Burgers are good and who can beat the all you can eat fries. Wait staff is always friendly.
(3)
Natalie T.
I had bad service at Red Robin and did a negative yelp review. I was immediately contacted and the situation was resolved well above my expectations. Met with the store manager and we had great service. We will definitely be return customers!
(5)
J P.
Dont go there on a Friday - they just dont have the staff to handle the rush. Gave a dissatisfied survey response based on that. the manager called me and apologised and she said she would be sending me a coupon for two free entrees. ..which really didnt arrive after that.
(3)
Diane O.
We arrived after the lunch crowd. It was obvious, since there were at least 6 dirty unbussed tables that stayed that way the entire time we were there, even though there were several waiters walking by. The burger and salad were good when they finally arrived. Unfortunately, the long wait allowed me time to observe that the restaurant could use a good cleaning. Probably won't be back for a long time.
(3)
Ven E.
What has happened here? It's so bad now. Service is very bad, consistently. We just gave this place another chance, waited, waited, and waited and no one ever came to serve us. It gave us lots of time to look at our surroundings and it was really filthy. Table sticky, lots of trash on the floors, and we had to wipe our chair/bench due to food on them. Yuck, just can't recommend this location any more. When we left we let the hostess know, she said our waitress was on break?!?
(1)
Tierney W.
I got the avocado BLT on croissant with sweet potato fries and speckled lemonade and I was more than happy. The waitress was very good. We liked how we could pay the check at the table on the game screen and that it probably made it easier for the staff as well. The atmosphere isn't substantial, but the food is great for it being a chain.
(4)
Ian S.
Burgers used to be good but now they skimp and there is more bun than burger now and don't taste as good as they used to. They need to improve the quality of their main food.
(2)
JR R.
I'll rate the following on a scale of 1-5 (5 being great) Food-5 There is no way to put anything less than a 5 on these delicious burgers and fries. Cooked perfectly with the right amount of juice, a nice bum and seasoned to perfection. The fries were crisp and not over oiled. Service-1 (Bar Top) When i first walked in the door I was greeted quickly and a beer was poured in minutes. You better plan to only get one beer though because you won't hear back from the bartender until you are ready to leave. You might be thinking the place was busy... If one other patron accounts for a packed house then I better get into the bar business! On top of getting the beer he left off part of my order and the beer itself was stale. Eventually I managed to grab is attention free 15-20 mins of an empty glass and a finished plate. I ordered more endless fries and a second beer. After another 20 minutes I realized I'm not getting my fries and I still cannot find the bartender. My advice- Get a table or go to Applebee's next door!
(2)
Drj R.
I liked this place. The veggie patties are delicious. You can select any burger on their menu and have it with either a Boca or veggie pattie in stead of beef or chicken. The bottomless fries are also good. Red Robin-Yum!
(5)
Zach J.
This place was okay, nothing special. The food was much better than all of my previous visits and the service has improved significantly. I will say, when they are busy...the service is pretty slow. Again, nothing special. Edited to add: the host/hostess team sucks. No body greeted us when we came in, we had to ask to be seated and nobody acknowledged or thanked us when we were leaving.
(2)
Chris C.
What a pleasant experience we had at this Red Robin last night! The three of us walked in at 6pm and were immediately seated. Our server, Lynn, was one of the best we have ever had at this chain. She was pleasant, attentive and had the food delivered in a timely manner - which was important because we intended to see a movie at the theatre next door. When I mentioned that fact to Lynn, she offered to get us discount tickets from the front desk (which saved us a few bucks), way to go Lynn! Excellent customer service skills, Red Robin should be proud. The food was well prepared, burgers tasty and fresh. I had the blackened salmon with broccoli and cole slaw was also a good selection (recommended by Lynn). Ambiance was typical RR, kid friendly, noisy and full of energy.
(4)
David R.
I want to start off by saying I've never had any problems with this establishment in the past. That being said, tonight was one for the books. First off, there were ants walking next to my wife. I told one of the shift mgrs and he stated he was aware of them and was waiting for an exterminator to come and take care of it. Next, when we ordered our appetizers, we also ordered our entrees. And I guess that was part of the problem. Our apps came out in a reasonable amount of time, but then the wait.... Our apps were all gone and the waitress came up and said she was gonna check on our entrees. 15 minutes later she comes back and said her mgr would come out with the order and explain what happened. He came out a couple of minutes later and explained that when the apps and entrees are ordered at the same time, the entrees would be put on a hold for a bit to allow us time to eat the apps but unfortunately, out entree order got lost. So the waitress had to resubmit our order. I will say this, the food was great when it did arrive. I love the Burnin' Love burger. One more thing, they offer free Wifi, but apparently, that's only for the customers in the front of the restaurant. Our signal in the back was too weak to use. The Mgr did take 20% off our check for our inconvenience. I usually only Yelp when I get really great service or as in this case, things don't go so well.
(3)
Jennifer D.
This was one of the worst dining experiences we have had in a long time. We were a party of 6, and were given a 20-25 minute wait. We went to the bar for drinks and appetizers. Sean came to our table pretty quickly and took our drink order. They only had enough iced tea for one of our orders, but were told they were freshly brewing more. 20 minutes later still no drink. Our appetizer came pretty quickly, but when we asked Sean for more chips and refills on our drinks, he disappeared for 10 minutes. My husband ordered a margarita and they either didn't use the right mix, or the mix was bad. After waiting 45 minutes our table still wasn't ready. Sean brought refills, no chips and didn't clear any of the dirty dishes. After an hour and a talk to the manager we were finally seated. We ordered dinner and it came out quickly. The chips that we ordered 30 minutes earlier showed up when we were half way through or meal. Despite being attentive, our second waiter never pre-bussed our table and we sat with dirty plates for quite some time before he cleared them. Food was decent, service was horrendous.
(2)
Sherry J.
Ate lunch here with a friend, but I have been here many times as I used to live around the corner and my daughter worked here (she doesn't anymore). I absolutely love their fried zucchini appetizer. The zucchini is cut in large spears with a tempura batter sprinkled with parmesan, so good! I ordered the Burnin' Love burger which makes my eyes water but is delicious. I like that they will serve it with pink, as some places won't do that anymore. And if a burger doesn't have pink, it's overcooked!! I also like the garlic parmesan fries. On previous visits I have had the Whiskey River burger, the A.1 Peppercorn burger, the Bruschetta Chicken, and the Southwest Grilled Chicken Salad, but the Burnin' Love burger is my favorite!
(3)
Paul H.
We had a good meal here tonight. I had the bleu ribbon burger and my wife had tje whiskey river burger. Both were a touch over cooked , but still good.We will definitely be going back!
(4)
Rick B.
I like Red Robin and I think it's a fun place to take the kids, but the food isn't all that great and I can make a better burger at home. Despite the many "gourmet" offerings, I always end up feeling that every ingredient came frozen or in a can, from Sysco. So, if you want a quick dinner before a movie, or you are 16 and on a date, this is a good place. If you are looking for something special or different, Red Robin is not for you.
(2)
Beth K.
Hostess not too bright. Waitress attentive. Drinks came right away. Hostess not too bright. Waitress attentive. Drinks came right away.food was pretty good.
(4)
Nick M.
This was my first time eating here, but the service was great and the food was good. Our server (Martina) was polite, and efficient. Unfortunately, we had to ASK for refills, I thought they were supposed to automatically refill your drink? I asked for another Dr Pepper and I got a Coke instead, not necessarily Martina's fault because I asked a different server for a refill. Overall, quick and decent place to stop and grab a meal on the road!
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Bike Parking : Yes Good for Kids : Yes Good for Groups : Yes Attire : Casual Noise Level : Average Alcohol : Full Bar Outdoor Seating : Yes Wi-Fi : Free Has TV : Yes Waiter Service : Yes Drive-Thru : No Caters : No
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Sarah L.
I usually come to this place after seeing a movie at the Regal's in People's Plaza. It's always clean and the staff has always been friendly. I've never visited during dinner or late nights so every time I've been there it's pretty much empty (as far as customers). I ordered the "Burin' Love Burger" and it was yummy. I usually have to cut my burger in half because they are so large. The chipotle mayo was really good. I wish they would use romaine instead of ice berg lettuce in their side salads. Their drinks (non-alcoholic) are always yummy.
(4)Steven M.
I have had Red Robin before and this one was above average compared to the other ones. Food was very good and they have a deal to get discount movie tickets. Good deal.
(4)John S.
We have eaten here many times. Last night we thought we would try appetizer chips and guacamole for $4.99. When it came we were surprised now small the portion was,wasn't worth the money so i would not order that again. I also tried the Mac-and cheese as a side order ,again very small portion and I can say not good at all (maybe the kids would like it). Of course the Burgers are good and who can beat the all you can eat fries. Wait staff is always friendly.
(3)Natalie T.
I had bad service at Red Robin and did a negative yelp review. I was immediately contacted and the situation was resolved well above my expectations. Met with the store manager and we had great service. We will definitely be return customers!
(5)J P.
Dont go there on a Friday - they just dont have the staff to handle the rush. Gave a dissatisfied survey response based on that. the manager called me and apologised and she said she would be sending me a coupon for two free entrees. ..which really didnt arrive after that.
(3)Diane O.
We arrived after the lunch crowd. It was obvious, since there were at least 6 dirty unbussed tables that stayed that way the entire time we were there, even though there were several waiters walking by. The burger and salad were good when they finally arrived. Unfortunately, the long wait allowed me time to observe that the restaurant could use a good cleaning. Probably won't be back for a long time.
(3)Ven E.
What has happened here? It's so bad now. Service is very bad, consistently. We just gave this place another chance, waited, waited, and waited and no one ever came to serve us. It gave us lots of time to look at our surroundings and it was really filthy. Table sticky, lots of trash on the floors, and we had to wipe our chair/bench due to food on them. Yuck, just can't recommend this location any more. When we left we let the hostess know, she said our waitress was on break?!?
(1)Tierney W.
I got the avocado BLT on croissant with sweet potato fries and speckled lemonade and I was more than happy. The waitress was very good. We liked how we could pay the check at the table on the game screen and that it probably made it easier for the staff as well. The atmosphere isn't substantial, but the food is great for it being a chain.
(4)Ian S.
Burgers used to be good but now they skimp and there is more bun than burger now and don't taste as good as they used to. They need to improve the quality of their main food.
(2)JR R.
I'll rate the following on a scale of 1-5 (5 being great) Food-5 There is no way to put anything less than a 5 on these delicious burgers and fries. Cooked perfectly with the right amount of juice, a nice bum and seasoned to perfection. The fries were crisp and not over oiled. Service-1 (Bar Top) When i first walked in the door I was greeted quickly and a beer was poured in minutes. You better plan to only get one beer though because you won't hear back from the bartender until you are ready to leave. You might be thinking the place was busy... If one other patron accounts for a packed house then I better get into the bar business! On top of getting the beer he left off part of my order and the beer itself was stale. Eventually I managed to grab is attention free 15-20 mins of an empty glass and a finished plate. I ordered more endless fries and a second beer. After another 20 minutes I realized I'm not getting my fries and I still cannot find the bartender. My advice- Get a table or go to Applebee's next door!
(2)Drj R.
I liked this place. The veggie patties are delicious. You can select any burger on their menu and have it with either a Boca or veggie pattie in stead of beef or chicken. The bottomless fries are also good. Red Robin-Yum!
(5)Zach J.
This place was okay, nothing special. The food was much better than all of my previous visits and the service has improved significantly. I will say, when they are busy...the service is pretty slow. Again, nothing special. Edited to add: the host/hostess team sucks. No body greeted us when we came in, we had to ask to be seated and nobody acknowledged or thanked us when we were leaving.
(2)Chris C.
What a pleasant experience we had at this Red Robin last night! The three of us walked in at 6pm and were immediately seated. Our server, Lynn, was one of the best we have ever had at this chain. She was pleasant, attentive and had the food delivered in a timely manner - which was important because we intended to see a movie at the theatre next door. When I mentioned that fact to Lynn, she offered to get us discount tickets from the front desk (which saved us a few bucks), way to go Lynn! Excellent customer service skills, Red Robin should be proud. The food was well prepared, burgers tasty and fresh. I had the blackened salmon with broccoli and cole slaw was also a good selection (recommended by Lynn). Ambiance was typical RR, kid friendly, noisy and full of energy.
(4)David R.
I want to start off by saying I've never had any problems with this establishment in the past. That being said, tonight was one for the books. First off, there were ants walking next to my wife. I told one of the shift mgrs and he stated he was aware of them and was waiting for an exterminator to come and take care of it. Next, when we ordered our appetizers, we also ordered our entrees. And I guess that was part of the problem. Our apps came out in a reasonable amount of time, but then the wait.... Our apps were all gone and the waitress came up and said she was gonna check on our entrees. 15 minutes later she comes back and said her mgr would come out with the order and explain what happened. He came out a couple of minutes later and explained that when the apps and entrees are ordered at the same time, the entrees would be put on a hold for a bit to allow us time to eat the apps but unfortunately, out entree order got lost. So the waitress had to resubmit our order. I will say this, the food was great when it did arrive. I love the Burnin' Love burger. One more thing, they offer free Wifi, but apparently, that's only for the customers in the front of the restaurant. Our signal in the back was too weak to use. The Mgr did take 20% off our check for our inconvenience. I usually only Yelp when I get really great service or as in this case, things don't go so well.
(3)Jennifer D.
This was one of the worst dining experiences we have had in a long time. We were a party of 6, and were given a 20-25 minute wait. We went to the bar for drinks and appetizers. Sean came to our table pretty quickly and took our drink order. They only had enough iced tea for one of our orders, but were told they were freshly brewing more. 20 minutes later still no drink. Our appetizer came pretty quickly, but when we asked Sean for more chips and refills on our drinks, he disappeared for 10 minutes. My husband ordered a margarita and they either didn't use the right mix, or the mix was bad. After waiting 45 minutes our table still wasn't ready. Sean brought refills, no chips and didn't clear any of the dirty dishes. After an hour and a talk to the manager we were finally seated. We ordered dinner and it came out quickly. The chips that we ordered 30 minutes earlier showed up when we were half way through or meal. Despite being attentive, our second waiter never pre-bussed our table and we sat with dirty plates for quite some time before he cleared them. Food was decent, service was horrendous.
(2)Sherry J.
Ate lunch here with a friend, but I have been here many times as I used to live around the corner and my daughter worked here (she doesn't anymore). I absolutely love their fried zucchini appetizer. The zucchini is cut in large spears with a tempura batter sprinkled with parmesan, so good! I ordered the Burnin' Love burger which makes my eyes water but is delicious. I like that they will serve it with pink, as some places won't do that anymore. And if a burger doesn't have pink, it's overcooked!! I also like the garlic parmesan fries. On previous visits I have had the Whiskey River burger, the A.1 Peppercorn burger, the Bruschetta Chicken, and the Southwest Grilled Chicken Salad, but the Burnin' Love burger is my favorite!
(3)Paul H.
We had a good meal here tonight. I had the bleu ribbon burger and my wife had tje whiskey river burger. Both were a touch over cooked , but still good.We will definitely be going back!
(4)Rick B.
I like Red Robin and I think it's a fun place to take the kids, but the food isn't all that great and I can make a better burger at home. Despite the many "gourmet" offerings, I always end up feeling that every ingredient came frozen or in a can, from Sysco. So, if you want a quick dinner before a movie, or you are 16 and on a date, this is a good place. If you are looking for something special or different, Red Robin is not for you.
(2)Beth K.
Hostess not too bright. Waitress attentive. Drinks came right away. Hostess not too bright. Waitress attentive. Drinks came right away.food was pretty good.
(4)Nick M.
This was my first time eating here, but the service was great and the food was good. Our server (Martina) was polite, and efficient. Unfortunately, we had to ASK for refills, I thought they were supposed to automatically refill your drink? I asked for another Dr Pepper and I got a Coke instead, not necessarily Martina's fault because I asked a different server for a refill. Overall, quick and decent place to stop and grab a meal on the road!
(3)