Opening day was crazy! long lines at the drive thru and out the front door. The parking situation was less than ideal. But the donuts are good! The Oreo cream filled is incredible when served warm!! And the munchkins are the perfect size (FYI, minimum you can buy is 4). Great service and great food!
(5)
Michael H.
Parking lot is a disaster area (very tight parking that leads to a dead end). Very hard to see the selections as the employees walk in front of them. Cashier was impatient (at one time I had to say that I couldn't see the selections and to give me a second). When I got home I discovered that instead of a chocolate frosted donut they gave me a chocolate cake donut (was trying to decide my second donut when they got that one. Many selections were unavailable. I should have gone elsewhere
(2)
Sandy S.
New locations get hit hard on ratings. Bad parking lot but not THAT bad. When the smoke clears it's friendly workers donuts and coffee... Oh and wifi. I've been there 5 times and never a problem.
(4)
Karen C.
This is THE WORST DD I've ever dealt with. First let me say, I've given them multiple chances before writing this review (in hopes that it was a fluke or bad day), but this store is obviously not managed properly (every time I've gone into it or tried the drive thru they are out of at least one thing I'd like to order). One evening they had nearly no donuts at all so we walked out. This morning, no flatbread for the new sandwiches they advertise heavily on TV. On top of this, the employees and managers act very rude and talk over you yelling instructions while you're trying to order. Needless to say, when we did get donuts the one time here, they tasted stale (I bought them mid day, so they shouldn't have been stale!) and we will not be giving any more chances. Sad because it's not far from me and I prefer DD coffee over others. Get it together folks!
(1)
Luinelly L.
This place isn't bad like everyone is saying. The employee was very nice, it was clean and the donut's were good. The price for a refill is only $1.00. You can't beat that. The only beef I have is the music might be a little too loud and doesn't fit the location, but nice. Would come again.
(3)
Rocio W.
I was so exited to have a dunkin d. In our neighborhood...but the employees are VERY rude. Specially this older man at the drive thru today at 1pm Dec/06/14. Screw it! I will just drive down to Ina and go to Donut Wheel like always.
(1)
Nina M.
The place looks new and beautiful. The service lackluster. Our coffee was made with with too much cream and sugar, when we kindly asked to have the coffee re-made the staff obliged but their faces, eye-rolling, sigh, and such spoke volumes of how happy they were to serve us.
(2)
Roya M.
I was so excited to have a DD close by but I've been there 3 times and they have ALWAYS been out of glazed donuts. I've gone on different days and different times and they're still our. How is it possible that a donut shop runs out of glazed donuts?? That's like Starbucks running out of coffee! Come on people, get your act together! When you run a business and you know there are popular donuts and you're always out of them wouldn't you think of making more than needed to prevent the problem?? Poor poor poor management. Highly disappointed.
(1)
Nicole M.
I honestly do not understand these negative reviews. I have been many times since this DD opened and have never experienced any problems. The employees are always friendly and do what they can to keep the lines going. The last item I ordered was the iced pumpkin coffee and it was delicious! For a medium drink it's around $2, compared to Starbucks at $5.
(4)
Zule X.
Ugh. Don't bother with this place. Very long line at the drive through. I can deal with that. Had to repeat my order three times. The mic must not work because he said he just couldn't hear me. I ordered the breakfast sandwich, he kept asking if I said grilled cheese. I asked for a glazed donut, he thought I said sprinkles. I asked for an iced coffee, he said that they were out of the sweetened but if I add sugar myself it would be the same. I tried to pay with a fifty dollars bill, surprise, they "can't take those. " The food was good but not good enough to endure that again.
(2)
Brittny K.
The only reason why I kept going to this place, despite all of the problems I've had, is because the coffee prices are lower than Starbucks, and they also give you a free donut with a coffee purchase if you do a survey. However, I'm so sick of the problems, that I would rather pay $2 extra to go somewhere with more consistency and respect for their customers. Every morning, I get the same latte and donut, and every day, the latte tastes different, and my donut is a different size. Some days the latte is good, some days it isn't. Some days my donut looks like a normal size donut, and other days its super thin or really small. The consistency just isn't their with their products as well as the friendliness of their staff. This morning, I paid for my coffee, and like an idiot didn't check my change. While I was at work, I pulled out my money and realized she had only given me $1 back instead of $6. I immediately called the store, the first two times I called there was no answer, finally the third call a lady answered and said I'd have to come in two days from today when theanager is there. Its as simple as fixing an error. I work in customer service and if the wrong amount of change has been given back, then just give it back. Especially since I go there almost every day. Which now, I will not be returning.
(1)
Belina S.
Update on my last review they are getting better. I get my coffee and tea now with no problems :) However what happened to the friendly old guy that was working now they have a snotty lady :/
(3)
Vanessa R.
As a former Dunkin' Donuts employee, I recommend anyone who wants to come here, DON'T. The REAL reason why they "run out" of donuts is because the manager himself is the idiot by telling his employees to not make anymore donuts. Therefore, that's why DD doesn't have anymore by the time the later afternoon - evening. Also, yes I do agree with the whole running out of supplies but that's because all the manager does is sit in the office and fiddle with the computer. I apologize to anyone who has to deal with such an irresponsible, discrimination, priss poor excuse for such a fast food joint. Definitely thankful I got the hell outta there when I did! Lmao! If it were possible to give zero stars, I would!
(1)
Patty K.
I was really excited this place was coming to the area.... until we actually ordered from here. The employees are rude and less than helpful. Iced coffee is never made right, out of basic donuts on a Saturday. How do they expect to stay in business when this is what customers can expect.
(1)
Maxine Z.
My experience with this new Dunkin Donuts was negative literally from the moment we pulled into the parking lot. It's a Saturday morning, so it was a madhouse. The parking lot is small and narrow, and if you pull all the way in looking for a spot, you basically end up stuck. It was awful. Once we were in, I had ordered a breakfast sandwich and a coffee. The worker was rude when I was asking if cream was included in the French vanilla coffee. Then, once I got my food, I realized she had charged me for TWO sandwiches, neither of which were the one I had actually ordered. The whole thing was a mess, and I hope it's just because they are new... But I think I'll just stick with Einsteins.
(2)
Adam R.
This DD is all fucked up. There are abrasive employees and they have a inconsistent way of service. Sometimes the take your coffee order while your still in line, Sometimes they give you a number and you wait to be called, other times you give them your name and they call it out. every coffee order need clarification everytime. I ordered an iced coffee (as usual) and the cashier need to make sure you didn't want a latte, or a coolatta or something. ordering is stressful and the employees don't work as a team. Hate it
(1)
Janis M.
My real complaint is, poor selection and you can't see the donuts because they are behind the counter. i like to see the selection that you have. When it is busy, the employees are walking in front of selection. Get it together, show off what you are selling. Got spoiled by Tim Hortons, they do donuts right!!!
(1)
Holly C.
Every time I've been here they've been out of something. First it was the Oreo vanilla bean coolata, next the french vanilla swirl iced coffee, now the chicken biscuit and glazed donuts. And they're all things that they advertise on their big posters inside. Donuts aren't even that good. I will no longer be giving them any more chances.
(2)
April D.
My family & I were traveling from out of town & had never tired Dunkin Donuts we were so excited until we got to the drive thru. We were trying to decide what to get and an employee (Michael) came outside while he was chewing on something and licking his fingers to tell us we were being to loud! We were shocked at how strange and rude that was. We proceeded to order and in the middle of placing our order we were rudely interrupted and told to go to the window at least 3 times. We were so confused as to why we were being treated so rudely. I decided to get off the car and speak to a manger, as I was waiting for the manager, the staff was whispering rude comments to each other, which was very unprofessional. The manager (Claudia) came to speak to me and she looked very unkempt I told her what had just happened and she said "ya that was me who told you to come up to the window" I told her that her and her staff were very rude and she didn't care, she didn't even say anything. I told her I was going to make a complaint and she said "go ahead and gave me a card and said call them" I was appalled, then the guy who shouted at us in the drive thru yelled out " My names Micheal you can tell them it was me"!! customers in the store we shocked as well. We all left without our Dunkin Donuts I'm reluctant to even attempt to try another one. Poor customer service skills.
Ashley J.
Opening day was crazy! long lines at the drive thru and out the front door. The parking situation was less than ideal. But the donuts are good! The Oreo cream filled is incredible when served warm!! And the munchkins are the perfect size (FYI, minimum you can buy is 4). Great service and great food!
(5)Michael H.
Parking lot is a disaster area (very tight parking that leads to a dead end). Very hard to see the selections as the employees walk in front of them. Cashier was impatient (at one time I had to say that I couldn't see the selections and to give me a second). When I got home I discovered that instead of a chocolate frosted donut they gave me a chocolate cake donut (was trying to decide my second donut when they got that one. Many selections were unavailable. I should have gone elsewhere
(2)Sandy S.
New locations get hit hard on ratings. Bad parking lot but not THAT bad. When the smoke clears it's friendly workers donuts and coffee... Oh and wifi. I've been there 5 times and never a problem.
(4)Karen C.
This is THE WORST DD I've ever dealt with. First let me say, I've given them multiple chances before writing this review (in hopes that it was a fluke or bad day), but this store is obviously not managed properly (every time I've gone into it or tried the drive thru they are out of at least one thing I'd like to order). One evening they had nearly no donuts at all so we walked out. This morning, no flatbread for the new sandwiches they advertise heavily on TV. On top of this, the employees and managers act very rude and talk over you yelling instructions while you're trying to order. Needless to say, when we did get donuts the one time here, they tasted stale (I bought them mid day, so they shouldn't have been stale!) and we will not be giving any more chances. Sad because it's not far from me and I prefer DD coffee over others. Get it together folks!
(1)Luinelly L.
This place isn't bad like everyone is saying. The employee was very nice, it was clean and the donut's were good. The price for a refill is only $1.00. You can't beat that. The only beef I have is the music might be a little too loud and doesn't fit the location, but nice. Would come again.
(3)Rocio W.
I was so exited to have a dunkin d. In our neighborhood...but the employees are VERY rude. Specially this older man at the drive thru today at 1pm Dec/06/14. Screw it! I will just drive down to Ina and go to Donut Wheel like always.
(1)Nina M.
The place looks new and beautiful. The service lackluster. Our coffee was made with with too much cream and sugar, when we kindly asked to have the coffee re-made the staff obliged but their faces, eye-rolling, sigh, and such spoke volumes of how happy they were to serve us.
(2)Roya M.
I was so excited to have a DD close by but I've been there 3 times and they have ALWAYS been out of glazed donuts. I've gone on different days and different times and they're still our. How is it possible that a donut shop runs out of glazed donuts?? That's like Starbucks running out of coffee! Come on people, get your act together! When you run a business and you know there are popular donuts and you're always out of them wouldn't you think of making more than needed to prevent the problem?? Poor poor poor management. Highly disappointed.
(1)Nicole M.
I honestly do not understand these negative reviews. I have been many times since this DD opened and have never experienced any problems. The employees are always friendly and do what they can to keep the lines going. The last item I ordered was the iced pumpkin coffee and it was delicious! For a medium drink it's around $2, compared to Starbucks at $5.
(4)Zule X.
Ugh. Don't bother with this place. Very long line at the drive through. I can deal with that. Had to repeat my order three times. The mic must not work because he said he just couldn't hear me. I ordered the breakfast sandwich, he kept asking if I said grilled cheese. I asked for a glazed donut, he thought I said sprinkles. I asked for an iced coffee, he said that they were out of the sweetened but if I add sugar myself it would be the same. I tried to pay with a fifty dollars bill, surprise, they "can't take those. " The food was good but not good enough to endure that again.
(2)Brittny K.
The only reason why I kept going to this place, despite all of the problems I've had, is because the coffee prices are lower than Starbucks, and they also give you a free donut with a coffee purchase if you do a survey. However, I'm so sick of the problems, that I would rather pay $2 extra to go somewhere with more consistency and respect for their customers. Every morning, I get the same latte and donut, and every day, the latte tastes different, and my donut is a different size. Some days the latte is good, some days it isn't. Some days my donut looks like a normal size donut, and other days its super thin or really small. The consistency just isn't their with their products as well as the friendliness of their staff. This morning, I paid for my coffee, and like an idiot didn't check my change. While I was at work, I pulled out my money and realized she had only given me $1 back instead of $6. I immediately called the store, the first two times I called there was no answer, finally the third call a lady answered and said I'd have to come in two days from today when theanager is there. Its as simple as fixing an error. I work in customer service and if the wrong amount of change has been given back, then just give it back. Especially since I go there almost every day. Which now, I will not be returning.
(1)Belina S.
Update on my last review they are getting better. I get my coffee and tea now with no problems :) However what happened to the friendly old guy that was working now they have a snotty lady :/
(3)Vanessa R.
As a former Dunkin' Donuts employee, I recommend anyone who wants to come here, DON'T. The REAL reason why they "run out" of donuts is because the manager himself is the idiot by telling his employees to not make anymore donuts. Therefore, that's why DD doesn't have anymore by the time the later afternoon - evening. Also, yes I do agree with the whole running out of supplies but that's because all the manager does is sit in the office and fiddle with the computer. I apologize to anyone who has to deal with such an irresponsible, discrimination, priss poor excuse for such a fast food joint. Definitely thankful I got the hell outta there when I did! Lmao! If it were possible to give zero stars, I would!
(1)Patty K.
I was really excited this place was coming to the area.... until we actually ordered from here. The employees are rude and less than helpful. Iced coffee is never made right, out of basic donuts on a Saturday. How do they expect to stay in business when this is what customers can expect.
(1)Maxine Z.
My experience with this new Dunkin Donuts was negative literally from the moment we pulled into the parking lot. It's a Saturday morning, so it was a madhouse. The parking lot is small and narrow, and if you pull all the way in looking for a spot, you basically end up stuck. It was awful. Once we were in, I had ordered a breakfast sandwich and a coffee. The worker was rude when I was asking if cream was included in the French vanilla coffee. Then, once I got my food, I realized she had charged me for TWO sandwiches, neither of which were the one I had actually ordered. The whole thing was a mess, and I hope it's just because they are new... But I think I'll just stick with Einsteins.
(2)Adam R.
This DD is all fucked up. There are abrasive employees and they have a inconsistent way of service. Sometimes the take your coffee order while your still in line, Sometimes they give you a number and you wait to be called, other times you give them your name and they call it out. every coffee order need clarification everytime. I ordered an iced coffee (as usual) and the cashier need to make sure you didn't want a latte, or a coolatta or something. ordering is stressful and the employees don't work as a team. Hate it
(1)Janis M.
My real complaint is, poor selection and you can't see the donuts because they are behind the counter. i like to see the selection that you have. When it is busy, the employees are walking in front of selection. Get it together, show off what you are selling. Got spoiled by Tim Hortons, they do donuts right!!!
(1)Holly C.
Every time I've been here they've been out of something. First it was the Oreo vanilla bean coolata, next the french vanilla swirl iced coffee, now the chicken biscuit and glazed donuts. And they're all things that they advertise on their big posters inside. Donuts aren't even that good. I will no longer be giving them any more chances.
(2)April D.
My family & I were traveling from out of town & had never tired Dunkin Donuts we were so excited until we got to the drive thru. We were trying to decide what to get and an employee (Michael) came outside while he was chewing on something and licking his fingers to tell us we were being to loud! We were shocked at how strange and rude that was. We proceeded to order and in the middle of placing our order we were rudely interrupted and told to go to the window at least 3 times. We were so confused as to why we were being treated so rudely. I decided to get off the car and speak to a manger, as I was waiting for the manager, the staff was whispering rude comments to each other, which was very unprofessional. The manager (Claudia) came to speak to me and she looked very unkempt I told her what had just happened and she said "ya that was me who told you to come up to the window" I told her that her and her staff were very rude and she didn't care, she didn't even say anything. I told her I was going to make a complaint and she said "go ahead and gave me a card and said call them" I was appalled, then the guy who shouted at us in the drive thru yelled out " My names Micheal you can tell them it was me"!! customers in the store we shocked as well. We all left without our Dunkin Donuts I'm reluctant to even attempt to try another one. Poor customer service skills.
(1)