Gary and I have eaten in a number of Carl's Jr restaurants. This one is closest to our home. We went there later one evening because we had not eaten and were very hungry--and wanted something now! The restaurant was pretty quiet when we arrived, but that's to be expected late on a weekday night. A friendly young woman took our order. We ordered two Big Carl's, one of them as a combo. We presented a coupon which promised a free Oreo Cookie dessert if you ordered any size of a Big Carl combo. Oops, they were all out of that treat! Hmm, but we ordered the combo and had a freebie coming. Since they were out of stock, I was curious how she would solve this dilemma. Our order taker consulted with her manager, who must've been in the back room, and returned to us with solution in hand. She took our coupon, wrote our names on it and said it will be tacked on the manager's wall until we return for our next visit. Fair enough. We'll see how that goes--we'll return in a few days. Meanwhile, we enjoyed our burgers and small fries (totally off my regular diet food but a special treat once in a while). The Big Carl is a very moist burger with a special sauce, cheese, two burgers (kind of small once they are cooked so the double makes a reasonable meal) and lettuce. The buns were fresh and the burgers were delicious and well prepared. The restaurant was clean (the frontline staffer was cleaning the floor) and we had a positive experience. TIP FOR THE DIETERS and CARB-CONSCIOUS: pull off some of the bun when eating fast food. It reduces the amount of carbs without reducing the experience of flavors and textures! TIP TWO: Seniors can get a 10% discount, as well as those in the military.
(4)
Richard C.
I eaten here many times and have not had any issues. I prefer this location to the Ina & Thornydale one because it is newer and seems cleaner or better maintained. My food has always been what I expect Carls to be and I love how they do a LOT of limited time speciality sandwiches. I do wish they had kept the Memphis Pulled Pork hamburger though; that thing was the bomb!
(4)
Bob V.
Horrible service, dirty, and food was bad. Outside of that, no problems at all! 1. Order took 25 minutes to fill with 4 people on duty. 2. The fat guy cooking didn't wear gloves (yes, I have pics). 3. The meat was dry. Apparently cooked much earlier.
(1)
Chris B.
Went through the drive-thru of the Oro Valley Carl's about 10 PM and picked up an 'All-Natural' burger. The outside speaker wasn't working very well, but the guy who took my order was extremely courteous and reminded me of the senior discount when I got to the window. The burger was the best fast-food burger I've ever had. WOW! Just outstanding.
(5)
Howard A.
The management here was super nice and gave us really great service. We got a complimentary french fry and my kids got one of each type of toy in their kids meals. My kids love the star shaped chicken nuggets. The food was typical Carl's jr: fast food, not the worst, not the best - but tasty just like I expected when I went there.
(5)
Pamela S.
Terrible food and more often than not, terrible service. Need to improve management. Slowest drive thru that I've experienced at a Carl's Jr. Would not recommend this location.
(1)
Deborah B.
DO NOT GO HERE UNLESS YOU HAVE 30 MINUTES TO WAIT - DRIVE THRU OR DINING ROOM. This review is not so much about the food; it is a chain and anyone who has eaten at this chain knows the food. That said, this particular location has more problems than any other Carl's Jr. I have ever patronized. I have gone here 3x in the past 6 mos, basically out of necessity (it is very close to work/sometimes I have to just get 'something'). The only issue with food I can say is that one occasion the food was so greasy the paper wrapping was literally dripping. It was disgusting and I threw it away. However, more importantly, this location has the absolute slowest service I have ever experienced - almost anywhere. It is not a one time thing; it is ALL the time. The staff are pretty clueless, not attentive, do not pay attention, and do not help each other unless asked. They do not take initiative or seem to 'know' what needs to be done or when. It's like they walk through the door and end up in a 'duh' bubble. It is all of them, and it is all the time. Really strange. I have never seen a manager on the floor. They are never visible. It takes too long to be acknowledged at the counter; often staff is not even facing that way. You have to tap, or clear your throat or say 'Excuse me'. They are friendly - I will give them that - just really slow and lethargic. I am lucky to have a one hour lunch. However, to have to wait 30 minutes for a basic combo meal at a 'fast food' restaurant I think is ridiculous. Forget trying to cancel your order ... the staff do not know how to do anything with the registers. Anything 'out of the norm', they panic, and getting a manager takes about just as long. Please don't give them any additional money after they've entered into the register what you've tendered. They cannot do math so that will delay you even more. Plus, it will be wrong, and you will have to get a manager then to approve the correct amount you should have gotten back (because you gave them the quarter to round it up to the next dollar so you could get a $5 back). Sad. Forget the drive thru ... just forget it. You will be trapped if anyone is behind you or ahead of you. Never use the drive thru. The food is the food - you know what you're getting and it is consistent, if a bit more greasy than other locations. The problem here is the service. It is just truly awful.
(1)
Bowie P.
DO NOT EAT HERE. Ordered a Famous Star that was served on a bun so old and so stale that it literally thudded on the counter when I brought it inside to show them. The chain itself is usually pretty good, but this place will endanger your health.
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Specialities
Takes Reservations : No Delivery : No Take-out : Yes Accepts Credit Cards : Yes Good For : Brunch Bike Parking : No Good for Kids : Yes Good for Groups : Yes Attire : Casual Ambience : Casual Noise Level : Quiet Alcohol : No Outdoor Seating : No Has TV : No Waiter Service : No Drive-Thru : Yes Caters : No
Burger or Hamburger is savored as the most desired fast food meal in the United States. A hamburger is basically a sandwich prepared by stuffing ground meat patty, generally beef, between two slices of a bun cut in half. Hamburger is also famous for its seasoning. Most popular condiments used in hamburgers in the United States are mustard, mayonnaise, and ketchup. Besides ground meat patty, hamburgers are also stuffed with lettuce, onions, tomato slices, pickles, and cheese.
Hamburgers are also categorized into two types in the United States. Fast food hamburger and individual hamburgers served at restaurants are two basic types of burgers served in the United States. The individual hamburgers served at restaurants are prepared using everything including lettuce, onion, tomato, and sliced pickles as well as melted cheese on the patty or crumbled on top. American restaurants also serve veggie burgers for those who don't relish meat. Cheeseburgers are also hot favorite in the United States.
McDonalds is the most popular fast food burger restaurant serving different types of burgers in the United States. On the other hand, there are several restaurants such as Burger King are famous for serving the best hamburgers in the United States. Most burger restaurants in the United States often serve hamburgers with French fries and other condiments. If you have a liking for burgers in the United States, then you won't be disappointed. You can easily find the best burger restaurants in your city on our Restaurants Listings directory. Check the reviews and ratings of the top burger restaurants and savor yourself with the best hamburger in the city.
Andrea G.
Gary and I have eaten in a number of Carl's Jr restaurants. This one is closest to our home. We went there later one evening because we had not eaten and were very hungry--and wanted something now! The restaurant was pretty quiet when we arrived, but that's to be expected late on a weekday night. A friendly young woman took our order. We ordered two Big Carl's, one of them as a combo. We presented a coupon which promised a free Oreo Cookie dessert if you ordered any size of a Big Carl combo. Oops, they were all out of that treat! Hmm, but we ordered the combo and had a freebie coming. Since they were out of stock, I was curious how she would solve this dilemma. Our order taker consulted with her manager, who must've been in the back room, and returned to us with solution in hand. She took our coupon, wrote our names on it and said it will be tacked on the manager's wall until we return for our next visit. Fair enough. We'll see how that goes--we'll return in a few days. Meanwhile, we enjoyed our burgers and small fries (totally off my regular diet food but a special treat once in a while). The Big Carl is a very moist burger with a special sauce, cheese, two burgers (kind of small once they are cooked so the double makes a reasonable meal) and lettuce. The buns were fresh and the burgers were delicious and well prepared. The restaurant was clean (the frontline staffer was cleaning the floor) and we had a positive experience. TIP FOR THE DIETERS and CARB-CONSCIOUS: pull off some of the bun when eating fast food. It reduces the amount of carbs without reducing the experience of flavors and textures! TIP TWO: Seniors can get a 10% discount, as well as those in the military.
(4)Richard C.
I eaten here many times and have not had any issues. I prefer this location to the Ina & Thornydale one because it is newer and seems cleaner or better maintained. My food has always been what I expect Carls to be and I love how they do a LOT of limited time speciality sandwiches. I do wish they had kept the Memphis Pulled Pork hamburger though; that thing was the bomb!
(4)Bob V.
Horrible service, dirty, and food was bad. Outside of that, no problems at all! 1. Order took 25 minutes to fill with 4 people on duty. 2. The fat guy cooking didn't wear gloves (yes, I have pics). 3. The meat was dry. Apparently cooked much earlier.
(1)Chris B.
Went through the drive-thru of the Oro Valley Carl's about 10 PM and picked up an 'All-Natural' burger. The outside speaker wasn't working very well, but the guy who took my order was extremely courteous and reminded me of the senior discount when I got to the window. The burger was the best fast-food burger I've ever had. WOW! Just outstanding.
(5)Howard A.
The management here was super nice and gave us really great service. We got a complimentary french fry and my kids got one of each type of toy in their kids meals. My kids love the star shaped chicken nuggets. The food was typical Carl's jr: fast food, not the worst, not the best - but tasty just like I expected when I went there.
(5)Pamela S.
Terrible food and more often than not, terrible service. Need to improve management. Slowest drive thru that I've experienced at a Carl's Jr. Would not recommend this location.
(1)Deborah B.
DO NOT GO HERE UNLESS YOU HAVE 30 MINUTES TO WAIT - DRIVE THRU OR DINING ROOM. This review is not so much about the food; it is a chain and anyone who has eaten at this chain knows the food. That said, this particular location has more problems than any other Carl's Jr. I have ever patronized. I have gone here 3x in the past 6 mos, basically out of necessity (it is very close to work/sometimes I have to just get 'something'). The only issue with food I can say is that one occasion the food was so greasy the paper wrapping was literally dripping. It was disgusting and I threw it away. However, more importantly, this location has the absolute slowest service I have ever experienced - almost anywhere. It is not a one time thing; it is ALL the time. The staff are pretty clueless, not attentive, do not pay attention, and do not help each other unless asked. They do not take initiative or seem to 'know' what needs to be done or when. It's like they walk through the door and end up in a 'duh' bubble. It is all of them, and it is all the time. Really strange. I have never seen a manager on the floor. They are never visible. It takes too long to be acknowledged at the counter; often staff is not even facing that way. You have to tap, or clear your throat or say 'Excuse me'. They are friendly - I will give them that - just really slow and lethargic. I am lucky to have a one hour lunch. However, to have to wait 30 minutes for a basic combo meal at a 'fast food' restaurant I think is ridiculous. Forget trying to cancel your order ... the staff do not know how to do anything with the registers. Anything 'out of the norm', they panic, and getting a manager takes about just as long. Please don't give them any additional money after they've entered into the register what you've tendered. They cannot do math so that will delay you even more. Plus, it will be wrong, and you will have to get a manager then to approve the correct amount you should have gotten back (because you gave them the quarter to round it up to the next dollar so you could get a $5 back). Sad. Forget the drive thru ... just forget it. You will be trapped if anyone is behind you or ahead of you. Never use the drive thru. The food is the food - you know what you're getting and it is consistent, if a bit more greasy than other locations. The problem here is the service. It is just truly awful.
(1)Bowie P.
DO NOT EAT HERE. Ordered a Famous Star that was served on a bun so old and so stale that it literally thudded on the counter when I brought it inside to show them. The chain itself is usually pretty good, but this place will endanger your health.
(1)